Brass & Burl Reviews

I began my kitchen renovation in December 2020 and was searching for a banquette instead of a built-in bench. I found this piece on their website but when I saw that it was precisely the measurements I had allotted, I knew it was meant to be. Emily was responsive, sent sample fabrics and answered all my questions. They only drawback has been with COVID. I waited about 4 months for delivery. Not Brass & Burl’s fault. Would work with them again.

I ordered a Bella Notte king pillowcase from Brass & Burl. The pillowcase was $170. I waited months for the product to arrive, which was longer than expected given Covid delay. They sent me the wrong item. I contacted Brass & Burl and they reached out to Bella Notte. Shortly afterwards I received a king pillow case but it was not the correct color. I contacted Brass & Burl again and sent a photo of the yellow pillowcase I received next to another Bella Notte pillowcase in Pearl (in the light pink shade I was expecting). What arrived was nothing like the light pink pearl color I was expecting, so the product does not match at all with a Bella Notte throw pillow I have in Pearl or any of my bedding in a similar shell pink color.

We placed an order with Brass and Burl for two art pieces from a company that they distributed. That company (which is no longer offered on the website) delayed the delivery by over six months, but the team at Brass and Burl did everything in their power to accelerate the process, keeping us informed along the way and doing their utmost to ensure we received our order. They definitely went above and beyond and we are so grateful. Would 100% reorder from them anytime. Could not recommend more highly.

Emily from Brass & Burl sourced us the most awesome chairs ever. There was some delay with production (as tends to happen with such things) and Emily, unasked, got us a nice % back for the trouble. Oh, and I should say, purchasing from Emily saved us a *significant* portion over the same chairs from, e.g., One Kings Lane. I would definitely recommend Brass & Burl to any other furniture shoppers and Brass & Burl is now my first stop for any furniture search.

I purchased 2 blue and white jars, one was a temple jar and the other was a ginger jar with a bronze lid. They were packed so well and absolutely gorgeous. The quality was amazing. You get what you pay for.

I ordered a bedroom dresser from Brass & Burl and after a short time the top drawer closing mechanism started to malfunction. They were very responsive from the start and the first person who contacted me stayed with the case throughout. Initially they were going to send a repair person to look at the dresser but then decided to send me a completely new one. Excellent customer service!

I recently moved into a new apartment and needed new lamps. I was looking for something in the sea blue family. I found some gorgeous lamps on Brass & Burl's website and, with the help of Emily's guidance in terms of colors/style, selected a variety of unique and beautiful blue/green lamps for my living/dining area (4 in total). I am so happy with these lamps! They have transformed the room by adding a nice pop of color and sophistication to the space. I regularly get compliments on them from friends and family. I am very happy with the quality of the items and with the customer service I received. Emily was excellent! I will definitely think of Brass & Burl for future purchases.

The piece of furniture I ordered arrived with a manufacture's defect. Brass & Burl's website states they will repair any minor manufacture's defect. The third party company Brass & Burl sent the piece of furniture to for the repair damaged it to the point it could not be repaired. Brass & Burl (Adam and Emily) refuse to replace the piece of furniture on the statement they used a restoration company recommended by the furniture manufacturer. I emailed the manufacturer and replied stating they DO NOT give out recommendations of furniture repair/restorations companies. I have turned the matter over to my credit card company. All communications with involved parties involved was done via email. Lesson learned; better to pay a little more and have returns accepted by proprietor.

Love the coffee table that I received from Brass and Burl. I was struggling to decide between three and Emily, one of the owners, was so helpful in guiding me in the right direction. I provided my room dimensions and a few pictures of the furniture I already owned and she gave her advice. I am so happy with the one we chose, it pulls my entire living room together. The quality is better than anything I've owned before. I'm sure it'll be a piece that my family and I treasure for a long time.

I have quite a few pieces from Brass & Burl and could not be happier. The quality of the items is very high and the ordering process was super easy. I worked with Emily on ordering a custom coffee table that would fit the limited space in our apartment, based on one they had on the site. She was so accommodating and helpful! The website is also very easy to navigate.

I can only say good things about this online retailer - placed the order - it came in fast - as expected - the site has many nice functionalities to search by price or type of furniture. Overall very professional and prices are reasonable for high quality stuff. I would use them again. I bought 2 lamps there and a big armoire.

Would love write how much I love B&B's furniture, but I never got past the lack of customer service. On 2 July I spoke to a gentlemen about a list of questions that are not covered on the website (to include an error). In order to answer my questions about quality and construction, he said he had to contact the manufacturer, but in the meantime he would be able to send me three material swatches. Forward to approximately 10 July: no information and no swatches. I initiated follow-up correspondence asking if these requests had fallen through the cracks (stuff happens, I get it) and was told by a woman due to the 4th of July holiday, communications were delayed and she would investigate, get the answers to my questions and ensure swatches were sent.

I'm so pleased to have discovered this terrific online home furnishings store! The selection is vast, the quality of their products is very high and all of that is topped off with competitive prices! We ordered an area rug and a brass topped cocktail table to update our living room; both truly exceeded our expectations. There was a little hiccup around the shipment of the table and Emily very quickly got it sorted out. For someone like who conducts about 95% of all my consumer buying online, Brass & Burl is a true find.

I have nothing but good things to say about Brass & Burl and will certainly be coming back as I continue to furnish my apartment. From the onset, Emily worked with me and my boyfriend to find exactly what we were looking for and what best suited our space and existing furniture. We looked at several other furniture sites and didn't find anything that rivaled the quality or selection here. Our favorite piece is the Akron Counter Stools (we purchased in Storm Leather) - we get compliments every time we have guests over! We also couldn't believe that free shipping is offered at all times - so nice not to have to time purchases with promotion emails, etc.

So pleased with the service and quality merchandise available through Brass and Burl! Emily and Adam were accommodating of a need for expedited shipping and provided assurances that any delivery and or damage issues incurred would be resolved, giving me the confidence to order online. Theodore Alexander entry bench arrived safely and in excellent condition.

I was looking for an umbrella for my deck, and I am thrilled to land on the Brass and Burl website. I was searching for a high quality product that wouldn’t break easily and would look great with my furniture. I was able to speak with Emily, who helped me customize my umbrella. It arrived on time with a professional delivery service. The umbrella was exactly as expected, looks magnificent and is extremely high quality. I would (and have) recommend Brass and Burl to anyone looking for high-quality furnishings.

I purchased this etagere to match Theodore Alexander living room end tables and etagere that I had purchased 10 years ago. This furniture is excellent and maintains great appearance for many years. It was great to find a store near NYC that sells this brand. Good experience purchasing and with the delivery.

Emily and Adam at Brass & Burl are the best! I found them as dealers for Uttermost, and quickly felt that Emily was very knowledgeable about the wide market of leather seating. Their dedication to representing quality furniture gave me the confidence to purchase two chairs. They were very quickly delivered in perfect shape, and I love them! Emily and Adam are super friendly and make it more than apparent that they care about your selection and satisfaction. I will absolutely work with them again.

We had been searching high and low for large, high quality "poufs" for our living room. It seemed every site we came across only offered smaller poufs, or if we did find large ones they were not good quality. Needless to say we were thrilled to find Brass & Burl carrying exactly what we were looking for! Their website was extremely easy to navigate and the high res images of the poufs ensured we were getting what we wanted. One of the co-owners, Adam, was even kind enough to answer a few questions we had over the phone. Excellent customer service! We purchased two poufs from the Oak Cove collection and they have been great. Even our puppy, Beil Reg, is enjoying them for his afternoon nap.

So happy with the Rutherford headboard I ordered through Brass & Burl. I'd been looking for something for months and finally found it for the best price on Brass & Burl. One of the owners, Emily, actually helped me pick the right color for the room when I was struggling between two options. Couldn't have asked for a better experience and will definitely be purchasing more in the future!

We recently purchased 2 beautiful lamps from Brass & Burl. After searching in other stores and websites they had the best inventory with the most competitive prices. The website was very user friendly and customer service was impeccable. We are very happy with our purchase and would highly recommend them to anyone looking for valuable pieces for their home.

Really loved the website - you are able to filter by just about any combination of attributes you can think of in almost any order which really helped me to narrow down what I wanted with just having an idea of the look I was going for. The selection is HUGE and they are the best prices on the internet every time. Co-Owner Adam helped me to pick the right size rug for my space and was very helpful in explaining what the different materials would mean for cleaning and longevity. Also, definitely check out their desks, some very unique and cool items that I will be sure to be back for as soon as my bosses give me a raise. Overall, I was extremely happy with the experience and quality and will be sure to be back for my next home needs. The rug really has tied the room together I must say.

Great find & incredible service! I found Brass & Burl while searching for kitchen chairs. Co-owner Emily was so helpful answering questions I had and clearly knowledgeable about all products on the site. I felt confident with my purchase and could not be happier with the quality and look. The site is so beautifully curated, I have since spent so much time scrolling through the website and their Instagram finding inspiration for future projects.