Brass & Burl Reviews

I began my kitchen renovation in December 2020 and was searching for a banquette instead of a built-in bench. I found this piece on their website but when I saw that it was precisely the measurements I had allotted, I knew it was meant to be. Emily was responsive, sent sample fabrics and answered all my questions. They only drawback has been with COVID. I waited about 4 months for delivery. Not Brass & Burl’s fault. Would work with them again.

I ordered a Bella Notte king pillowcase from Brass & Burl. The pillowcase was $170. I waited months for the product to arrive, which was longer than expected given Covid delay. They sent me the wrong item. I contacted Brass & Burl and they reached out to Bella Notte. Shortly afterwards I received a king pillow case but it was not the correct color. I contacted Brass & Burl again and sent a photo of the yellow pillowcase I received next to another Bella Notte pillowcase in Pearl (in the light pink shade I was expecting). What arrived was nothing like the light pink pearl color I was expecting, so the product does not match at all with a Bella Notte throw pillow I have in Pearl or any of my bedding in a similar shell pink color.

We placed an order with Brass and Burl for two art pieces from a company that they distributed. That company (which is no longer offered on the website) delayed the delivery by over six months, but the team at Brass and Burl did everything in their power to accelerate the process, keeping us informed along the way and doing their utmost to ensure we received our order. They definitely went above and beyond and we are so grateful. Would 100% reorder from them anytime. Could not recommend more highly.

Emily from Brass & Burl sourced us the most awesome chairs ever. There was some delay with production (as tends to happen with such things) and Emily, unasked, got us a nice % back for the trouble. Oh, and I should say, purchasing from Emily saved us a *significant* portion over the same chairs from, e.g., One Kings Lane. I would definitely recommend Brass & Burl to any other furniture shoppers and Brass & Burl is now my first stop for any furniture search.

I purchased 2 blue and white jars, one was a temple jar and the other was a ginger jar with a bronze lid. They were packed so well and absolutely gorgeous. The quality was amazing. You get what you pay for.

I ordered a bedroom dresser from Brass & Burl and after a short time the top drawer closing mechanism started to malfunction. They were very responsive from the start and the first person who contacted me stayed with the case throughout. Initially they were going to send a repair person to look at the dresser but then decided to send me a completely new one. Excellent customer service!

I recently moved into a new apartment and needed new lamps. I was looking for something in the sea blue family. I found some gorgeous lamps on Brass & Burl's website and, with the help of Emily's guidance in terms of colors/style, selected a variety of unique and beautiful blue/green lamps for my living/dining area (4 in total). I am so happy with these lamps! They have transformed the room by adding a nice pop of color and sophistication to the space. I regularly get compliments on them from friends and family. I am very happy with the quality of the items and with the customer service I received. Emily was excellent! I will definitely think of Brass & Burl for future purchases.

The piece of furniture I ordered arrived with a manufacture's defect. Brass & Burl's website states they will repair any minor manufacture's defect. The third party company Brass & Burl sent the piece of furniture to for the repair damaged it to the point it could not be repaired. Brass & Burl (Adam and Emily) refuse to replace the piece of furniture on the statement they used a restoration company recommended by the furniture manufacturer. I emailed the manufacturer and replied stating they DO NOT give out recommendations of furniture repair/restorations companies. I have turned the matter over to my credit card company. All communications with involved parties involved was done via email. Lesson learned; better to pay a little more and have returns accepted by proprietor.

Love the coffee table that I received from Brass and Burl. I was struggling to decide between three and Emily, one of the owners, was so helpful in guiding me in the right direction. I provided my room dimensions and a few pictures of the furniture I already owned and she gave her advice. I am so happy with the one we chose, it pulls my entire living room together. The quality is better than anything I've owned before. I'm sure it'll be a piece that my family and I treasure for a long time.

I have quite a few pieces from Brass & Burl and could not be happier. The quality of the items is very high and the ordering process was super easy. I worked with Emily on ordering a custom coffee table that would fit the limited space in our apartment, based on one they had on the site. She was so accommodating and helpful! The website is also very easy to navigate.