Ethan Allen Reviews

Had an Ethan Allen interior designer come to the house and lay out a plan with 4 chairs and a table. Upon arrival, the chairs didn't fit well under the table, plus they were too large to fit in the space. I called to have them take them back but Ethan Allen refused and could do nothing for us because the chairs were custom-made (we picked the color). Very angry!

We got this recliner as part of a complete living room redesign and refurnishing. All came from Ethan Allen at the suggestion of one of their designers. How many things can be bad about a recliner? We got the almost black arms which has a waxy finish, more like melted crayons. The finish rubs off with even a light cleaning and just dragging a paperback book across it will remove all the finish down to the wood. The leather is like a sponge to body oils so you better not sit or lie down in the reclining position because it will become black immediately.

My husband and I purchased 2 arm chairs and a sofa from EA back at the end of Feb 2015. As of today (6/5/15), we still do not have our sofa. Supposedly, the 2 arm chairs came in, but want my delivery complete, not separate. My designer has called me 3 times since Feb claiming that the fabric is on BO with first deliver mid-May, then told me end of June. Now, today, I contacted her and she is telling me the beginning to middle of July!! To wait over 5 mos for a custom sofa is ridiculous, and based on these reviews, I am not surprised by the level of service that I have had thus far. I am extremely upset by the fact that a company with such prices has this level of service. I am now concerned about my satisfaction of the quality, and size of the furniture when it is delivered.

We went down to our EA and noticed a nice sofa that we thought would look great in our new living room. I told "the designer" that it had to be the same size as the one we have in there now. NO EXCEPTIONS. We have a large room and anything smaller would look lost. We did have to wait more like 3 months for ours sofa. Came today & surprise! Looks like a little love seat! Can't even see it pass the coffee table. Just got off the phone with them & they said the same as everyone here has stated. Can't return or exchange.

We ordered a dining table with 8 chairs and a buffet. We are extremely happy with the furniture and prompt delivery. After reading so many horror stories on this website we doubt very seriously the credibility of these individuals! We have never dealt with Ethan Allen in the past BUT would not hesitate to give them our business in the future.

I still have my EA furniture purchased in 1991 and recently purchased new furniture for my family room which gets used by teens and pets. The furniture is on trend and well made. I have had a few issues with purchases and EA has always sent out someone to solve them and my designer always conscientious about following up. I was disappointed to learn they outsource some products overseas but then so do other large high end furniture manufacturers. Overall I have no complaints and feel comfortable recommending EA to friends and family.

I have shopped at the Kalamazoo store for many years and have found exceptional value pieces that still hold their value. The customer service is exceptional to say the least (** is my personal favorite). No matter how busy they are, you feel welcomed the moment you step in to their amazing show room. I feel inspired and rejuvenated whenever I am in the store. My favorite piece of furniture is a sleep sofa purchased over 13 years ago that sits in my living room. Plenty of guests have enjoyed it. A family member even asked if he could have it, and I said he could as long as he arranges the transport (he will have to ship it to the U.K. :-) They have the best linen (hint MARKDOWNS).

We bought 4 of these chairs in tangerine orange leather and they got a stain on two of them, the very first time we used them. Ethan Allen did nothing to help us. Do not get these in their leather, it stains by just the touch of hand, just from natural hand oils. Our hands were clean. Awful looking now, completely ruined and yet brand new chairs. Ethan Allen did nothing to help. Never will shop there again!

Over the last four years I have bought 4 good pieces of furniture from the Toronto store. We have a sofa which is proving durable and staying good-looking after 3 years. I am sitting as I type on a leather desk chair which can tilt back. The distressed leather was distressed from the get-go, so it doesn't in the least distress me, and the spring is still firm. We got a nice TV stand for our 50" TV which is logically designed and serving us well.

Have purchased 2 different groups of furniture. The second order was absolutely unacceptable. Cannot sit in either of the swivel club chairs. To solve this problem they sent out a man to take pictures of the items. I do not understand how a picture can show poor construction. Expensive lamp--did not cover the switch and were told to go and buy new shades. No compensation was ever mentioned. Horrible experience with what I thought was a reliable company.

They make you wait. They make you call. They make you hold. They make you call another number. They make you call back. Every store in the free world just delivers. Nasty lady on the phone. Still no dresser. I cannot get any help at all.

Here's my public svc message, and my simple advice to anyone who might be furniture shopping in the near future. The home furnishing company Ethan Allen has just found itself on the wrong side of me. We've been working with the same designer from one of their flagship stores in Conn. since 2005. In late 2012 we purchased the cooper dining table and a set of six chairs for our kitchen. I thought we could expect to have this for years to come, even ten years seemed like a reasonable expectation. Within days the finish showed signs of trauma with deep scratches and areas, many areas, in fact, where the finish just seemed to be removed. But how? We apparently made the fatal mistake of actually using the table.

I had placed a custom order with Ethan Allen on August 18, 2014 for two Bryant chairs. For months, I was told that the chairs were coming on the "next shipment". Initially, I was given excuses that because it was a custom order it was taking longer than usual. In February, I was told that no one knew what happened to my order but that I would get a refund. It is now May. I don't have the chairs or my $2109 deposit. This company has no integrity and a complete disdain for the customer!

Ordered custom blinds and salesperson told me they come in quickly. I waited 10 weeks for blinds and had to push to have them installed once in. Ordered custom ottoman February 28, 2015. Was given April 6th delivery date. I called Ethan Allen and front desk clerk told me my ottoman would not be in until late June 2015. Will be cancelling ottoman that is now scheduled to be delivered FOUR MONTHS after order, UNBELIEVABLE! Ordered STOCK drapes UPS shipped. Designer told me they should be delivered to store in a few days, now she's telling me three weeks. Will never do business with Ethan Allen again!

I went into an Ethan Allen store with samples of all the fabrics in my living room to show the designer so together we could pick out the perfect fabric for my living room. I needed a chair and we both agreed that black would be the perfect choice. She then excused herself as she was helping another customer when I arrived, so I told her I would peruse through the fabrics. I found exactly what I wanted, a black tone on tone fabric. I then had to use the restroom and on the way I passed my designer and she asked if I'd found anything and I told her I found a tone on tone which was perfect. When I came back from the restroom she told me she had already written up the purchase and everything was done. Unfortunately I trusted her because, after all, she was the expert and knew what I wanted because we had discussed it and she told me how stunning a black chair would look with the other fabrics I had.

My experience with Ethan Allen Little Rock has been exasperating. After calling 3 times regarding order status - and being told once they would get back to me but they did not - I had to call the store manager. Still waiting on my order of 2-26 to be completed - I found overall customer service to be extremely poor particularly to someone who has spent well over $20,000 dollars with that store. My experience with EA elsewhere has been good - I will not do business with this one again.

Ordered living room furniture and rug in December 31, 2014 from the central NJ store. We were advised that delivery may be delayed because rug is hand made in India. When we followed in February they said May, and today they are saying July! The salesperson/designer that helped us to pick out the rug, though helpful in all other ways, told us that delays for high-end products usually come with delays and that currently it's an Industry wide problem and that's all she could say about that. Cannot imagine how Ethan Allen keeps its customers satisfied with delays such as this.

My wife and I order two white linen chairs from Ethan Allen in Nov. 2015, and were delivered in January 2015. Within 60 days we notice one of the chairs back cushions had discolor to a darker shade, as well the seat cushions were no longer holding their shape and were very flatten in appearance. We first brought the discoloring to our sales designer attention with a positive response, it would be taken care. Then, with no word or contact from anyone from Ethan allen, we elected to go to the store and ask for a follow up with the discoloring as well bring up the cushion concern. Well, needless to say, here we are 80 days later with nothing being corrected, much less a follow up.

Purchased a sleeper sofa with air mattress. Took two delivery attempt to get it in correct room. First time to use the air pump would not work. Second time would not work - my fault. Third time air valve would not stay closed. Contacted the store numerous time and if you got a call back it could be days. Finally called corporate office and initially very promising but end results the same. Received call from an admin person about three weeks ago and agreed to try the foam mattress as a replacement for the air mattress. Had to drive 80 miles to find out they did not have in store to try and see if I liked or not.

I had purchased most of furniture from Ethan Allen. Table is one of them and its bolt has been damage while unscrew the nut from the bolt built in the leg. I went to store and worked with salesperson to place an order the bolt. It turned out that they won't provide the part either customer service. They told me I have to find the part at ACE or Dixieline and find the handyman to fix the leg. I'm so frustrated at their customer service. I paid almost $1000 but they don't give me bolt worth of $1~2? I will try to away from Ethan Allen from now and keep put an effort to change customer's thought about the Ethan Allen.

I ordered a mirror on December the l9th of 2014 and hadn't received it by March 30, 2015. I called numerous times with one excuse after another given for the delay. After calling them four times, the person that helped me at Little Rock, AR still didn't seem to know where the mirror was. Finally I got frustrated and cancelled the order and asked for my money back.

Expensive and custom "Lynn sofa" horrible. Seating puckered. Looks sloppy. Seating extremely soft like feathers when it was ordered as the most firm made by Ethan Allen. When sitting on one side, the other side lifts. EA unwilling to allow return with repurchase of another style. Pillows have filling that "migrates" from one end to another when used. Must be shaken to resume normal shape. Looks lumpy. Extremely unhappy with this huge and expensive mistake of a purchase.

I purchased a set from Ethan Allen. At Thanksgiving, within in three months of purchase, one chair cracked. Since then, two other chairs cracked. They are pretty chairs but we are afraid to use them. It's like sitting on a China cup. Ethan Allen says they have a lifetime warranty of 7 years. Seven years, is It a lifetime?

We went to Ethan Allen to buy a sleeper sofa because we wanted quality. NOW, a few years later, we are so sorry that we did. We bought many items from them but that's over. Our sofa bed support broke. Please note that we have used this for a period of less than 6 weeks over a several year period. EA said I can get a part if I pay 242.00 with NO installation. Really? Is this quality? The short answer = NO! NO! NO! I thought that Ethan Allen was: Quality... wrong. Stood behind their product... wrong. THEY didn't even come out to look at it. I had to email a photo. What kind of customer service is that? ITS NOT!

We purchased the chair appr. 8 years ago along with the rest of our furniture for our living room. A piece of the spring assembly broke off and was sticking out the bottom which in turn made the seat cushion sag. I called a ** for repair and she said the warranty was 7 years. Ok, no problem I just want it fixed. They said I had to call the repairman **. I did and after a few days ** said I had to order the spring assembly thru Ethan Allen. I called ** and she said that she even called corporate and they replied that they no longer stocked this spring assembly.

I recently bought a bed at the Ethan Allen store in Torrance, California, the town in which I live, however it was not in stock and we had to wait. The sales person is named **. Despite our frequent calls asking about delivery, she would not call us back. In frustration, we escalated our question to **, an Ethan Allen manager who promised to call us back. Disappointingly he never did. What are we left to think? Here are my conclusions: Ethan Allen furniture is priced higher than most but the high price doesn't mean good service. The sales people seem concerned with one thing only: getting paid. After that, you're on your own. Don't buy anything from Ethan Allen stores, least of all if you want to know when it will be delivered. Read the reviews. The Ethan Allen people do care, about getting paid, NOT about their customers.

I ordered a table and cabinet which cost more than $5000. The table arrived scratched and had to be repaired by Ethan Allen - at great inconvenience to me because of having to take time off from work to arrange for the repair. A knob fell off the cabinet a few weeks after delivery because the screw was defective. Rather than have to call the company again and miss work, I tried to replace the screw myself. It was a non-standard size so I had to live with a door that wasn't functional.

I purchased around $14,000.00 in furniture. While I was working with the decorator she brought two lamps to see how they would look. I agreed to keep one, thinking I had 72 hours for a return. I had been told, when I was in the store shopping, your 'as is' policy. I just did not think about it on the day we were working in my house. Imagine my feelings when I called 48 hours later to return the lamp that I could not, and no exceptions would be made. I guess I wasn't spending enough money to ever qualify for a exception. Needless to say, Ethan Allen has left a very bad taste. I am still waiting for the new furniture to be delivered and the experience of completing the project has been spoiled.

Ordered a leather sofa ($2700) from Ethan Allen on Dallas Pkwy, Texas in Nov 2014. Arrived on Dec 19, 2014. Leather on right armrest looked overstretched - dull, rough, wrinkled. 3 weeks later, a hole with 1/4 inch diameter appeared on the armrest. Top layer peeled off. Another tiny spot (1 mm) at the back peeled off/missing too. My 2 kids did not have access to any thing that was sharp enough to cut their own skin. The customer service denied our request to repair the sofa. The manager of the store (a guy) insisted that since the damage happened in our home, it is not covered by the warranty. He insisted that the leather is of top quality and is meant for heavy use.

Bought a leather couch in May. Delivered in August with defective stitching and leather. It was replaced today 2/14/15 and it's worse than the first one! Gaps between the two cushions, replaced media cabinet has doors not set properly. I've had less issues with Macy's furniture and it lasted. Awaiting the owner to visit my home after yelling and demanding this be fixed and not won a band aid.

The hardware on our recliner chair failed after three years of very little use. Ethan Allen provided the parts. We had to pay for the labor which was over $200. That same chair has failed again after using it less than two years, again with very little use. Even though they advertise made in the USA the hardware on these chairs are very poorly made. We originally bought their top-of-the-line, thinking it would last us through our retirement...Obviously that isn't the case. We no longer can use the chair As a recliner...what a waste of money. Extremely disappointed in Ethan Allen.

I made my first EA purchase in July 2014, a Jamaica Platinum custom sofa which arrived on schedule in September. I paid over $3700. This was supposed to be my one big purchase, my forever coach. This sofa is for show only. It lacks any comfort and is only five months old. The salesperson who visited my home and recommended the purchase didn't remain with the company in the time it took for me to receive delivery. I have not contacted EA directly, not sure I have a leg to stand on in saying that the coach didn't live up to my expectation. Hating it everyday and will let all my friends know whenever I asked.

I purchased this kitchen table and chairs in July 2014 received it in August. The whole table is chipping and has scratches all over it. They sent an older gentleman to see the set. He took pictures and sent it to the local store (the whole set was close to 4000$!!!). He told me all the chairs were coming apart! and would have to be sent back! He could not fix them. He said, "I know you don't want to hear this but this isn't supposed to be used as a kitchen set. You should have a piece of glass or cushion on top on it!"

NO ONE SHOULD EVER BUY FROM THIS COMPANY. They make commitments on dates that they cannot keep, and when you talk to someone, they threaten you with the Terms and Conditions. I even talked to a District Manager who said she would call by a certain time and didn't even bother. The only thing they offered me was free delivery ($130) on a $18K order, and then they never gave me that! This is the worst company I have ever worked with. They should be out of business!!!!

I've been an Ethan Allen customer for many years and have purchased most of my household rooms with furniture and accessories. I ordered the Chippendale sofa several years back and the back leg became loose. I contacted the store and they sent out an E&A service rep which looked at the sofa and had it picked up and repaired with absolutely no problems.

I purchased 4 chairs from Ethan Allen on 11/21/2014 for $6000, which were supposed to take 4-6 weeks to deliver. It is now 12 weeks later and no one can tell me what happened to them. When I call, someone promises to call back but never does. Nobody can check and let me know what's going on. They refuse to give me a delivery date stating the snow storm back east is causing the delay. That was two months ago. I called the corporate office to get some sort of resolve and they just transfer you back to the store. What a joke. How they stay in business is beyond me.

I wish I'd read this bad reviews before. I spent 10,000 in furniture in Edina, MN. Since I live in North Dakota, they said it would take longer than usual for the delivery. But it's been a long long wait, more than 3 months now. The sales person and manager explained they need to hire another company to deliver the furniture, which takes them away from the responsibility of the delay, they clearly wash their hands. Also, several times they said they would call me, and they didn't. They charged me extra for delivery because I live far away, then they shouldn't use the distance as an excuse. If I live far away, but I pay a lot extra for delivery, I should receive the same treatment and respect as everyone else. Hopefully, whenever I get my furniture, I'll be happy about it...

Orders that are not fulfilled on time or even close to on time. We ordered furniture for our home at the Auburn Hills location. You all need serious help down there from managers to sales. Lies and more lies just to get bigger order.

I have owned the Woodstock recliner for 6 years. It rarely gets used, because it is in my second home. I spent over $1000 on it and waited 12 weeks for delivery. One would think that after laying out that much cash and waiting that long, you would receive a quality piece of merchandise. NOTHING COULD BE FURTHER FORM THE TRUTH!

Also, the delivery charge was more than they quoted me and when I called my salesperson on it, she just apologized but didn't adjust it accordingly. Finally, even before I received the furniture, the two pieces I ordered went on sale (a week after I purchased it) and they said they didn't do price adjustments. (and they wouldn't let me cancel the order and repurchase). If I could cancel my order, I would.

A glass shelf in our China cabinet, product number 26-6318, spontaneously collapsed and caused several pieces of our Saint Louis crystal to fall onto other pieces of that crystal, and onto a few pieces of Wedgewood China, on the shelf below. The damage amounts to approximately $3,000. Nothing has been placed or taken from this cabinet in the 10.5 years we've lived in our condo. The cause of the shelf collapsing was the spontaneous and simultaneous breakage of several plastic shelf pins. A few days ago we visited the Ethan Allen store in Lynnwood and learned that the pins in the current China cabinets are metal pins; the reason is obvious - the plastic ones were inappropriate. It is negligence by Ethan Allen that has caused this problem. I am a retired senior vice-president for marketing sales and service of a NYSE corporation; we honored customer claims for DESIGN DEFECTS in our products - regardless of their age! I have sent two emails, as well as a registered letter, to Mr. Farooq Kathwari. E.A. 's Chairman & CEO; all of these have not been responded to.

When you buy top quality furniture and call Ethan Allen to inspect an issue, you Will think they will contact you back. I called three times, left a message. Having the sofa five years paying 4,311$, the microfiber start peeling and the customer service is not calling me back. And that's why I think they are not standing behind their merchandise.

The store manager is rude and very condescending. He didn't seem to care that the dresser had a huge scratch and the drawers stick.

I purchased this table in 2011 and within a year the top became shiny and cloudy and looked dirty all of the time. I called the local Ethan Allen store manager where I purchased the table, who sent of a tech out to inspect the table and take pictures. His report said the finish wasn't right. The manager called and rudely said she would do a one-time replacement of top, but that is not their usual practice. When I asked how to take care of it, she said to use a tablecloth - end of conversation. We always use placements and it is just my husband and I, it is not getting a lot of wear and tear. We moved at the end of 2012 and the table was in storage for a year. Once in our new house I noticed that the same shiny, cloudy finish was there again and my husband, who is oblivious to everything, kept mentioning how bad it looked. Over the weekend we had company and had to put the table leaf in and it looked like two completely different tables. The finish on the leaf was what the table should look like (picture attached). I called corporate customer service because the local store manager was rude the first time. The customer service rep apologized and said she would pass the complaint along to her superior.

Console shatter table was terrible quality. Not glued together correctly, stain and finish was not the high quality one should expect from Ethan Allen. Grayson chair which costs $1,628.76 was delivered with wrong cushion (hard as a rock). Wood sides had been sanded where there was a chip and left unfinished. Leg on right side bottom had wood chipped off. Back had a dent on one side. Two side chairs were ripped on bottom dust cover.

I ordered furniture in late August for Nov delivery. Now that the furniture is ready, I called for a delivery date. They only delivery to my area (e.g. Savannah) once a month. Because the Nov delivery date is before I have moved in, I need to wait until Dec. We have one trip planned, and that happens to be the week. So, we have to wait until January. But we have to pay the final amount when the delivery date is confirmed (e.g. now). Do not order from Ethan Allen. They did not tells us that the delivery policies were so restrictive. Said they were a national firm, and delivery could be scheduled 2 weeks ahead. Can't cancel and will have no furniture for over two months. No warning that delivery to our area is only once a month. Will not be using them for the rest of the house. Good furniture. Terrible service.

I purchased the Melrose couch from Ethan Allen. I was specifically looking for a tufted couch and looked at this one online because it is advertised as tufted. I saw it in the showroom--it is tufted with buttons. I ordered it and at the suggestion of the salesperson opted not to include the buttons, the salesperson, who pushed me not to include buttons, never informed me that if I did not include the buttons, the couch would no longer be tufted. I waited 8 weeks, and finally got the couch. Instead of being tufted like I expected, it is an ugly patchwork pattern with no tufting. I called the salesperson to see what the deal was and she instructed me, no I did not want tufting that was too traditional and not what I wanted. She obviously did not know what I wanted. I then got the run around for 4 weeks of them not returning my call in a timely manner to see if the couch could be tufted.

I contracted with EA for plantation shutters. The shutters are more expensive than others but I had high expectations of quality. Unfortunately the shutters were high quality, but the installation was not. I gave the installer several opportunities to correct the install at THEIR convenience, I had to miss work each time. Their last attempt was even worse than before. EA agreed to come out "AGAIN" but would only do it at the convenience of the vendor, in other words, I was expected to take off work again. I finally drew the line and said I can meet the vendor at my home after 5 or anytime on Saturday, the vendor refused. In other words, the customer's time doesn't matter. I gave them enough opportunities, enough is enough.

I live in Utah and have bought furniture from Ethan Allen for almost 40 years. I ordered a piece of furniture over the telephone from Ethan Allen in Albuquerque for my granddaughter in El Paso Texas. This was the second piece of furniture I had bought over the telephone from them. I gave them my credit card information and paid an additional $400 for delivery to El Paso. When I called about the piece of furniture, the salesperson said it had come in while she was on vacation. She said she would call me back after she checked on a "ballpark" delivery date.

Ethan Allen furniture is horrible. 2 year old expensive leather chair, leather is peeling off.

Placed order end of April, I was told 8-10 weeks. I received the sofa. Cushions are so stiff, no one can sit on it. Back cushions are all puckered and it is only a month old. They sent service out and he told me to open up the pillows and refluff them once a week. Paid $2400.00 for the sofa and it is just not made well. The remainder of my furniture, two chairs and an ottoman, were supposed to be in production last week. I was told yesterday that it will be another month since they do not have the frames.

Expecting that the price and reputation of Ethan Allen would be related to customer service and high expectations, I am most dissatisfied with what has turned out to be constant delays in delivery (up to 3 months) and nothing but excuses and further delays. No options, no other stores that could deliver, just "so sorry". Unacceptable from my standpoint. I thought I was paying for service quality that included customer service and problem resolution. Once the furniture is finally delivered, I will finish my decorating elsewhere. It appears that once you pay for the merchandise, you are on your own.

Worst. Chair. Ever. Our Woodstock recliner was delivered in May of 2011, now three years old. After subconsciously picking at the many bubbles in the wood finish on the arms, I sanded down to the bare wood and resealed myself. A few months ago, the reclining mechanism started balking and now reclines only when the chair seems to feel "so inclined." Occasionally, it lurches back when someone is sitting perfectly still! Today, I am sewing a new fabric cover for the shredded footrest with yardage that I had the presence of mind to order at the time of purchase.

We ordered some furniture from Ethan Allen. It was delivered, but one of the pieces was not the right size for our space, and the finish was not what we expected. We took it back to the store, and wanted to exchange it for another item. We were told we were still subject to a restocking fee. In trying to talk with a manager, it is close to impossible. They are never available, and the standard response to our questions about our options was "it is corporate policy". Why would anyone purchase under these circumstances when there is so much competition who stand by their customer. Never again do we do business with Ethan Allen. Caveat Emptor.

I also had an experience where two end tables I purchased went on sale only days after my purchase. When I called my sales person about receiving the benefit of the sale, I was quickly told it was against "corporate policy" to offer the sale price on outstanding orders. I had a few months earlier purchased a floor model recliner and shortly after a spring broke and a bolt fell off. I asked the same sales person if someone could fix the chair and got the same response that it was against "corporate policy" to make any repairs to floor models. In total I spent $7000 at EA but additional purchases will be made elsewhere. Be advised that after the sale, Ethan Allen's "corporate policy" is to blow you off. I won't go into the delivery delay or the exorbitant delivery charge.

Readers, pay attention to all the reviews!! Ethan Allen products are not what they were in the past. What you see in the showroom is not what you get. We ordered a flat, or tight backed sofa and a chair, as well as draperies. The draperies were perfect, because they were not made by Ethan Allen. However, the sofa and chair were very poorly made and had to be returned. We put the deposit on Discover Card and the balance on a Chase Visa card. Our experience could have been much worse, had we not had the credit card companies advocating for us. Discover card was great to deal with; Chase Visa, not as helpful.

We made a large purchase from our local store working with a designer to furnish 4 rooms. Shipments were repeatedly delayed, incorrect furniture was delivered, and custom installations were clearly incorrectly measured and installed nevertheless. They actually installed custom silk draperies in my daughter's room that were 6 inches shorter in WIDTH than the actual window. It looked ridiculous and they gave me grief when I called them to tell them to take them down. The rug we bought for my son's room literally disintegrated, even though there is little to no traffic in his room as he is away at college. I've attached pictures. I received no apology and was told that the 4 year old rug was out of warranty and that the pictures looked like dust, not latex. This company appears to be customer-oriented when making the sale, but after you hand over your money, they could not care less about the customer. Arrogant, rude, and unresponsive. Will never buy another thing from this company.

Rug was purchased 2 1/2 years ago, now one bound edge is opening up and showing the white cord (it is a dark colored rug, so white cord is very visible). I called the local store I bought it from, was told the customer service person was on vacation and I was out of warranty. No apology or expression or caring for the fact that I paid about $700 for less than three years of rug. I called the area office, left a message, three days later they had not returned my call. I called them and was again offered no evidence of concern on their part and was only told I was out of the one year warranty. She did offer to look at pictures that I emailed. I'm not left with good feelings about Ethan Allen's customer service after the purchase. We have no pets or children and the rug is rotated at least two times a year. No furniture sits on the edge. Obviously the quality is not good.

I bought an expensive home office leather chair. After a few years the wheels broke and were obviously defective. It took 4 months for Ethan Allen to respond to requests to repair the chair and another month to have them repair it after having me pay for parts. The repair lasted 2 months and the wheels broke again. The replacement parts were cheap and defective. I have sent several emails to the people at EA who repaired it and NO RESPONSE. I also sent an email to EA CEO and no response. This is terrible service again and I think EA should be embarrassed.

I like others wished we had read the reviews. We purchased a $5,000 sectional and within three years the fabric is fraying on the seat cushions and back cushions. Spoke with the Jacksonville Store, corporate client service supervisor and sent two emails to the President along with a photo of our furniture. The end result was that they will not do anything because the material did not fray within the one year guarantee period, so now we have to replace it on our own. We are the only two adults that live in our house - no pets, no children that live at home. Ethan Allen does not SELL QUALITY!!! DO NOT BUY THERE!!! They do not provide customer service. We have furniture from Norwalk Furniture that we have had for sixteen years and still looks like new.

I purchased my Ethan Allen living room furniture from the Plymouth, MA design center. The sofa I had ordered arrived ahead of schedule (which was shocking since I was quoted it would be 12 weeks). The designer that I worked with was the reason I gave this review, she was fantastic! Her name was Kassandra and was the reason I ordered what I did. She made the whole process so easy, despite my reservations of the quality of customer service. She reassured me that if anything went wrong she would be on top of it, and she followed through! I had an issue with one of the legs on my sofa, and called her immediately, a service man came to my home and fixed it two days later. The designers are great, it's the management that needs to be reworked!

I had read how quality had gone down on EA wood products. The comments were written a couple years ago, so I stupidly was hoping that they would have tried to correct their quality control. And I was desperate to match previously purchased bedroom furniture in the color "Cotton." But no, every past criticism was accurate down to even a mismatched color. It is yellow! The inside construction was crude and rough. Globs of glue everywhere.

Extremely disappointed with their customer service and quality of their furniture. The finish on the dining room table that I purchased was not at all what I expected. They no longer have this table in the showroom and the photos online are deceiving. You cannot access any information about the finish they quote in the table's description. Therefore, the table that received (after waiting 3 months) was finished however the "craftsmen" decided to finish it. I eventually contacted customer service (after several frustrating attempts to reach someone). The "repairman" did eventually come out to my home and was able to improve the look of the finish, but it was a very unpleasant experience to deal with this company.

Years ago as a newly wed, my only hope of enjoying Ethan Allen furniture was to go into their store and dream. I loved their furniture, but much too expensive for me. Their design staging was A+ and it was a treat just to browse. I gave them a 3 star only because I have several other pieces of their furniture that I've had no problems with. It would be a 1 star if only for their service. Eventually I was able to purchase one piece then another and so on. To this day, I am still enjoying the pieces I bought. Yes, I agree, quality and service was, then, something to question. I had to respond to the comments here since it seems nothing has changed in well over 25 years.

20 years ago Ethan Allen sold excellent Made In America (I believe North Carolina) furniture. Actually first purchased EA furniture in the 1960s. We still have all of it because it was high quality. After our purchase last month for a sofa to match one we purchased from them 20 years ago, we are done. No more EA. Junk arrived and they had shortened its length, depth and height wise. I figured they've added more foam in the pillows and taken away wood and other materials. The sofa in the store looked okay, but the one we had delivered was sloppy, and appeared to be from a cheap furniture store. No more. This company is ripping off younger people who believe that EA furniture is what it used to be. It isn't.

Beware of purchasing any Ethan Allen furniture in the New York metro area. First of all, you can almost guarantee that the delivered item will be damaged. Second of all, once they stick you with the delivered item which they won't replace nor give you a refund for, you will then have to deal with their repair service contractors. It will seem from all communications with Ethan Allen that their repair service is a part of their company. This isn't so, they are contractors. One particular in the metro area is a supreme headache with service and behavior bordering on the criminal.

I believe we are victims of the same repeated story I read on this site: Ethan Allen takes forever to deliver and they do not have the same kind of service they had 15-20 years ago. The first time I purchased from EA was around 20 years ago and had no problems with them. Numerous items were purchased and all arrived on time and as ordered.

EA used to stand for quality. I spent more and purchased a bedroom set. Imagine my surprise when the footboard broke and the mattress and box spring landed on the floor. The wood cracked on the footboard so I don't think there is any way to repair it. It is not worth the money.

Sofa cushion fabric tore at the seam on a sofa that is rarely used. Customer service gave me the runaround. Now they want to charge me $110 to repair it. Their guarantees are worthless. Never buying from them again. Overpriced furniture anyway. Not worth it.

I ordered a bed from EA in September and paid in full $3000 (big mistake). The return policy is that there is none, so basically since I paid in full, they put my order at the bottom of the queue. No really, the bottom. It is now two weeks in to January and I was just told it will still be another month before my bed arrives to a "local service station" in which I will need to schedule with them delivery, who knows how long this will take. I have been bombarding my sales rep about how unhappy I am and she agreed to refund me 10%, which is better than nothing but at this point, I would like to simply cancel because I am sure if/when my bed does arrive there will be problems with it, and from the posts in this forum EA will probably be unaccommodating.

After spending over $18,000 on this one order at the Ormond Beach, Florida Ethan Allen (McFarland's Carriage House), I wanted to return a pair of $350 sconces that were left during my "accessory visit". I stated I didn't want a refund, just apply the $350 towards the $7,000+ order we were currently working on. Imagine my surprise when management said NO. Numerous letters to Ethan Allen Customer Service only managed to anger me further. Turns out McFarland's Carriage House is an INDEPENDENT Ethan Allen Store and as such, Ethan Allen Corporate has not power. I would have thought Ethan Allen Corporate would have offered me a discount on my next order, waived shipping, offer to refund the $350..... anything to keep a loyal customer happy. Sadly no, Corporate didn't care how loyal a customer I was the past 10+ years. So good-bye, old friend. I won't be visiting you any longer.

At the Corte Madera, CA store they were nice when we were ordering and paying. They know how to sell you furniture. After that it was 14 weeks of waiting with no interest or concern or even honesty about when we would get the media center and china cabinet we had ordered. Bottom line: We NEVER got them and now we have to start all over, finding new ones and ordering from scratch. We we're given the "run around." I honestly am not sure why. Phone calls were not returned. I was often switched from one extension to another and then disconnected. I was given phone numbers in various places in the U.S. to call with no results. Finally we were told the media center (still not the china cabinet) was in a warehouse and could be delivered. I should call them. Hooray! But when I did call, the runaround started again.

When I bought a chair 7 years ago I was told there was a lifetime guarantee like there was over the years I have bought from them. Now they say, "We don't do that anymore. 5 years only." They are very dishonest. Will never buy from them again. The quality of their furniture is so bad. My chair is totally falling apart. Their furniture is made so cheap. Find someone with quality and one that's honest. All they have is high priced garbage.

I purchased an iron coffee table from Ethan Allen in Thornhill, Ontario. The table, despite little actual use, began to tarnish and develop white spots on the iron. These spots were most pronounced directly under the glass top but have also appeared on the table legs and support pieces. I contacted our designer.sales representative by email and sent pictures showing the deterioration. Someone from the store, who did not identify herself or her position, called to tell me that the furniture was out of warranty but that she would send a service person. This comment left me with the impression that the store had made up its mind that nothing would be done before investigating the claim.

The last two years, we have had problems with peeling coating of our leather sofa we purchased in 2007. Now granted this is not brand new, but we are an older couple who are mostly the ones who sit on this sofa. It cost a lot of money and we were delighted to get this comfortable sofa after dealing with awful furniture companies in the past. We knew that Ethan Allen had a good reputation and our dealing with our designer was excellent. The sofa is peeling a layer of color and Ethan Allen will not stand behind it. There is a one year warranty on the leather..... disgusting. I would love it repaired, but the people they referred us to said it could not be repaired and would have to get replacement pieces. I have been disenchanted with our furniture manufacturer.

We ordered one dining room table and four upholstered chairs from Ethan Allen in Summerlin, Las Vegas on August 3, 2013. We were told the wait could be up to nine weeks. We put down a 30% deposit on our credit card. Seven and a half weeks later our furniture was to be delivered. The day of delivery I received a phone call that there was a problem with the chairs and the furniture would not be delivered. I was told that the chairs were sent from the factory without the upholstered seats. Who makes chairs without seats and never once questions or confirms that? People who don't care. I was told at this time that I would have to wait another three to four weeks for my furniture. Now I was starting to get upset because it's getting close to the time my house guests are visiting for a week, and I have no table or chairs.

I purchased four pillows from Ethan Allen located at Rockville Pike, MD with the understanding that three were marked final sale and one was at the full price. As soon as we took those pillows home, we realized that they were different from what we thought we wanted, and we have no use of them. On 11/9/2013, my husband and I went to the store to return the full priced pillow and to see if Ethan Allen could do us a favor to let us return the three final sale pillows. The same salesman treated us rudely as he did when I purchased the pillows from him two days earlier, told us even the full price pillow is not returnable. Then the Store manager, Robert **, came out, snatched my receipt, and started to flip the receipt back and forth and make marks on it.

Long and longer story short. We ordered furniture in May 2013. Some of it arrived in August but as of November 2013, we have yet to receive our completed order. Some items arrived damaged or wrong color. We are still waiting for their replacement 3 months later. Needless to say, 6 months after our order was placed, we are extremely dissatisfied with this company and how they have handled the situation.

Entrapment describes this store. Once you order something, even if it is not a customized item, they will not let you cancel or change. They have two personalities: pre sale and post sale. They change their attitude once you pay and unhappy about the item. I bought a desk but the sales girl told me that the system didn't allow her to order the color I wanted. She said that it came in a single color. I made a huge mistake of ordering it in the color that I didn't want. They told me that it will come in 2-3 months.

I purchased a chair for $1500 last October and it already gotten worn through with 3 holes in the fabric. I submitted a claim and EA reviewed photos taken by a young delivery man and told me it was my problem - not theirs. They do not stand behind the product or fabrics. Unfortunately I should have learned my lesson with them 4 years ago when I bought a chair for $1300 and had to have it re-upholstered within 4 years and the frame broke. They will not stand behind that either. SAVE YOUR money; they are not high end (even the price reflects that they are) and they do not have good customer service of policies regarding defective materials they sell.

I have been a long time Ethan Allen customer. Today's EA was forced to try to attract young buyers by offering more affordable stylish furniture, with the EA name. They had to begin to offer more modern furniture and update styles more often in order to attract these buyers just to keep their doors open. Long gone are the days of adding to pieces for years and years. They just can't be competitive today by doing it the old way. So quality becomes harder to control when you have numerous furniture lines compared to the 7 lines they had in the 70's. So now, if you purchase a base sofa, you will still get a decent sofa, but if you want the best sofa, you need to upgrade on the fabric including leathers and cushion type.

I ordered 2 chairs and then 2 matching ottomans from Ethan Allen. The chair cushions had to eventually be replaced because the fabric puckered and the seat cushions did not fit properly. When the ottomans came, the fabric pattern did not match - really looks cheap. I have been in constant contact with customer service - initiated mostly by me not them. The customer service manager is not responsive and when I finally talked to the store manager he told me that I had "unrealistic expectations". All I want is satisfaction and decent looking furniture for which I paid a premium price and for which I expected a premium product. This has been going on for 9 months!

I have purchased many items from Ethan Allen over the years. I'm sad to see the quality decrease and customer service completely decline. Most recently, I purchased a rug (8 x 10). It was not inexpensive and it was not on sale. The 8 weeks promised delivery turned into 12, and then longer. This delayed completion of our bedroom as the bed could not be delivered until the carpet was down. When it finally arrived, it was lovely; however, uneven on about 1/3 of one side. I hope I never have to use it in another space as this will be apparent. I knew from reading feedback that it was worthless to complain to E&A. I also did not want to wait for another 12 or 14 weeks to move back into our bedroom, so I'm living with it. No call from the person who was helping us, nothing ("Do you like your rug? Are you happy?").

I purchased a fabric recliner from the Torrance, CA location approximately 4-6 months ago. The floor model was in leather and very soft and comfortable. I didn't want the recliner in leather and was told by the salesperson that fabric will be just as comfortable because the two back cushions (neck and lumbar) had plenty of air between the fabric so it will mimic the comfort of the leather. We both agreed that I would have to upgrade the seat cushion because that was too hard. I have arthritis in my neck and a weak lower back.

We just moved into our new home... upscale, and very nice. We have a very contemporary design in our living room (which we use as our family room as well) with 30-foot Cathedral Ceiling. The room is an open design shared with a Dining Area and Loft above... It begged for a Sectional Sofa. As the room is also our family room with our Large Screen LED TV...we wanted the Sectional to have motion (Incliners or Recliners). We shopped at 5 different local higher end stores, as we wanted top grain 100% Leather...not bonded junk, or matched with vinyl pieces...

Their furniture is extreme poor quality. I spend $7000 for two chairs and a sofa. There were several defects.

My chairs were to be an off white with light specks. When it arrived it was an ugly brown. It was cracked, some places on the chair were bare from lack of finish. Then under the bottom, nasty mess glaze not wiped or something. Ethan Allen used to be high quality not anymore. It's a shame people just don't take pride in their work.

I bought an Ethan Allen American Impressions dining table online from their "clearance". The price seemed great. Turns out it was too high for the junk I got. Ten to twenty years ago, I purchased a lot of Ethan Allen furniture and it was sturdy, well made, no complaints, and is still in our living room. This table's finish started reacting within a week, and after a year, it has developed bubbles, lifts, blisters all along each of the seams between the ostensible boards. It says "Made in America" on the bottom. Maybe they don't know how to make finishes in America anymore. Given me Ikea any day over this - it's cheaper and durable. I will not be purchasing anything else from Ethan Allen. The table is now in the garage and ready for the junk heap, $500 down the drain.

My wife and I purchased a lot of furniture from Ethan Allen in 2012. One item, a dining room table, developed a surface disruption about 7 months later. We never eat at that end of the table, and the foam-backed pads were always on. There was no water mark there or on the side of the table or on the underside of the pads. When we called the salesperson at the Maple Shade, NJ store where we bought the furniture, we were told this was not unusual, and was due to shipping before the wood had fully cured. When we called the customer care center they sent a workman out to look at it. He was more interested in obtaining the refinishing work than listening to us. Based on his review our warranty claim was denied. We hired our own expert who agreed that it was a manufacturing defect. When we gave his report to the customer care center we learned that the Maple Shade store was not a part of Ethan Allen (despite there being no other designation), and the service rep we'd been dealing with (who never gave her last name) had to refer us to Ethan Allen corporate. With no further investigation they also denied our claim. So now to litigation or eat the $1000 it will take to repair the table. Guess which way we're going to go?

Wow am I ever shocked!!!!! I purchased all of my home furniture from Ethan Allen back in 2000. I wonder if the company has changed since then. All the comments I read totally floored me. I have had the most incredible experience with all of my furniture, bedding, crib, rugs and pottery too!!!! I purchased the Swedish Home collection from our bedroom furniture to our living room furniture. Also we purchased our table and chairs from the Swedish home collection. 13 years later and absolutely still beautiful. I purchased the library coffee table for the living room and a magazine got wet on the wood. I called the company and they sent out a furniture medic to my house that specialized in working with this finish. I bought my sons sleigh bed with trundle and his nightstand and bureau just beautiful. I am wondering if the craftsmanship or quality has changed in the last decade.

In June (30TH) of this year we visited Ethan Allen in Ventura. At that time we ordered a metal sculpture and a Balta chair. The art work arrived badly damaged. We called Ventura and informed them. We were asked to pack it up and ship it back. We declined. Eventually Ethan Allen called and asked us to send pictures of the damaged art work, we did and the pictures were received. Last week (8/21) UPS picked up the art work.

Newly purchased couches from E. Allen. Foam core is not dense enough... compresses after sitting on cushion. Density has been downgraded secondary to expense. I should have sent couches back! Will never buy from this company again.

We ordered a sofa on June 02, 2013 @ Ethan Allen's East Brunswick, NJ show room by selecting a floor sample. The price was ~$3800 and we were advised by Design Consultant that we can reduce the price by choosing lower grade fabric. We chose a different color of fabric with lower grade. It was clearly communicated that the sofa will be completely same except the fabric. The sofa was delivered on July 29, 2013. We got really disappointed by seeing this. There were many defects/anomalies/discrepancies found as per the sample sofa; we chose at the show room. This was NOT the same sofa we tested in the store. 1. The nail heads were missing, 2. Cushions were of lower grade as per sample; 3. The Quality of workman ship was very poor. The tufting was not done properly and is very loose and does not give the same look that we liked in the floor sample.

Several years ago l purchased a sofa and love seat from this company located in Victor, N.Y. The quality of cushion protection was poor and now l found out they failed to wrap the foam cushion with the proper fiber wrap to keep it from falling apart. Recently l found out because the welting on the front part of the seat material separated from the seat fabric and exposed the foam cushion being bare against the fabric of the seat. The Ethan Allen craftsmen that worked on this product failed to wrap it and left the bare cushion to rub on the fabric, which caused the seat fabric near the cushion to separate and l put my hand in the opening to see if they put the cushion wrap to protect the foam cushion and it was not installed. Talking about cutting corners and sticking the consumer. Quality is not number one at the Ethan Allen Plants. Beware of purchasing sofas and other items from this company.

I should have known better after my headboard experience, but I wanted a bedspread to match my headboard. First of all, they couldn't do what I wanted. When the spread arrived, it was not as ordered. I was told it was my fault because the fabric was not appropriate for bar tacking. The workroom never said that to me. They then proceeded to tell me they would do nothing to fix the issues, the spread was as ordered even when you could clearly see the difference in bar tacking, and, basically, to go away. I am stuck with it. Luckily, I will have it remade to my specifications, get expert advice from real designers, and never darken their showroom doors again. It is a shame that the company has changed so much as we had been extremely pleased with our purchases fifteen years ago! So, Joel from the Beaverton, Oregon store...what goes around, comes around.

I honestly don't understand why there are so many negative reviews here. All my furniture comes from Ethan Allen and it's been amazing furniture. I recently had an issue with an end table several years after buying it. I contacted Ethan Allen Headquarters and they were a pleasure to work with. They got back to me within several days and they are replacing the table at no charge. I am extremely impressed with this company. The Headquarters is very helpful. I rarely write positive reviews about companies, but I think Ethan Allen deserves it!

We ordered bedroom furniture with an upholstered headboard with nailheads. The headboard was not fabricated properly so there were wrinkles where the fabric should have been taunt. Then we were told it was the nailheads, then we were told it was the fabric. After bringing in two independent upholsterers, both concluded it was the fabrication. Our alternatives were redo the headboard without the nailheads, return the headboard and matching upholstery. For a 15% restocking fee for all the furniture. Really, live with it, lady!

My husband and I purchased an Ethan Allen Bella Queen Mattress Set about one year ago. The disappointment is almost unbelievable! It is as though this is NOT the same bed we tested in the store. My husband, in particular, wanted this style of bed - not too much padding, but still enough padding to be comfortable. I actually wanted a big pillow top. However, I did try the bed in the store and thought it was comfortable. Once it was delivered, WOW! We were BOTH disappointed immensely. The mattress is the comfort and quality of a mattress set priced at $500 to $600. We have a very old Ethan Allen mattress (20+ years) and it never caved in, but had very little padding as they were made then. We have rooms of furniture bought from them at that same time, and recently bought a 2nd bedroom set and are happy with the furniture that we bought then and now.

An area rug, especially one that cost over $1,600, should NOT wear out after two years. But the one we bought from Ethan Allen did! In front of the chair where my husband most often sits, a bald spot about 1 1/2 feet by 2 feet appeared after just two years. The rug pile is gone and the weft and warp fibers that used to be under the pile are now exposed. Of course, we contacted Ethan Allen. When all was said and done, their position was that the rug was guaranteed for one year and they're not going to do anything about it. Quote from the Ethan Allen catalog: "Quality that we stand behind and an 80-year tradition of fine craftsmanship." Obviously, that's not true!!!

People beware. Do not, I repeat, do not buy any piece of furniture from Ethan Allen. I spent 9,000 dollars in total and one of the pieces of furniture, a buffet, was not to my satisfaction. It was not flush and even the legs of the buffet. We complained about this. After going to the store several times, the salesperson that sold us the furniture said he would look into it and it was never taken care of until we actually talked to the manager and the only thing she did for us was to give us a refund of $290.00. Consumer service was very rude and told me that I should go back to the store and take a look at the furniture again and that they could not fix the problem. Anyone ever thinking of buying furniture think again. They were unprofessional and I was not a very happy client at all.

I paid $10K for a bedroom set. Over the course of 2 years, the headboard on one side is all marred from reaching back over my pillow. It appears that the lacquer they used did not cure properly and is very soft. Ethan Allen sent a warranty rep out who agreed the material was indeed soft as he placed his thumb nail into the headboard. He told me someone would contact me and left. A few days latter I learned his report claimed customer usage caused damage... really? Ethan refuses to fix it. Of course it's usage you dumb **. SO HOW DO YOU EXPLAIN THE SOFT MATERIAL ALLOWING THE SCRATCHES? My words of warning before you buy from Ethan Allen.

It's now a year since we received a complete family room full of furniture that we were unhappy with right from the start! I wrote my complaint, in detail, on this website back in June of 2012 - Laura from South Plainfield. And sadly, a whole year has not lessened the anger and frustration my husband and I feel each and every day. The furniture looks nice from afar but our warning to all guests who visit our home is "Don't be shocked at how uncomfortable everything is!" Whoever puts the padding in the back and seat cushions must be living in a tent and sleeping on the ground!

Ethan Allen, Omaha, NE - I purchased a recliner and wrote a check upfront. This was necessary, I was told, since I chose fabric not leather? The order was never placed by the salesperson and I was told the material is now discontinued. Two months later, I still have not received a refund. Each time I call, they apologize, say they will resolve the issue and call back by the end of the day. This never happens! Do yourself a favor and stay away from this store.

We bought curtains and curtain rails from them for $2,000. They said we could return them for a full refund if there was a problem with the fitting. The material didn't fit properly and they refused to accept the return. We went back and forth for months with their managers to no avail. We were double screwed since they had convinced us to charge it on their Ethan Allen credit card, offering future benefits. The cc is through GE Capital with an interest rate of 27%! Help yourself and avoid these crooks.

To all of the people on here that have complained about the furniture or the quality or about working for the company, let me tell you this. I have been employed with the company for over three years now, and the way the management treats its employees is horrible! They lie about everything from what time are we going home, to why our hours had been cut, to blaming all of the problems that are blamed on them by blaming them on us! Ethan Allen in Maiden, NC is the largest upholstery division and everything from management down sucks!

I purchased in Omaha, NE on January 31, 2013 a few items to decorate my living room. I was told by the salesperson/designer that I would receive all of my merchandise in approx 6-8 weeks because those were all floor models and they placed orders themselves as customers would order. I received approx. one month later a Delaney chair, which I had them upholstered, an area carpet (which all the border threads keep coming off), a cocktail wood table and extra material which I bought to have pillows made with an outside seamstress, as their prices were approx. $300 per large pillows. I was happy. I have not received a phone call from the decorator ever again and decided to pass by questioning when the rest of my order was to come in. These were two standard curtains and the rods. These alone cost over $4,000, not counting the above-mentioned prior furniture.

We purchased an entire bedroom set and were very happy (over $7,000). My wife loved the white bed cover on the show model and was told she could order it on-line. We did. There was not a color choice. White was shown in the photo and in the showroom model and that was what we expected. However, when it arrived, it was yellow, not white. Several phone calls resulted in no explanation, no satisfaction, and no assistance. The return instructions in the packing material explained I must return in 10 days along with a "Return Authorization Form" (not included) or it will not be accepted. I have to pay the postage and they keep 10% of the purchase price ($60+) as a "return handling charge". You cannot get any answers at the local store, and since it is the weekend, nowhere else. This is not the kind of customer service we would expect from what we thought was a well-respected brand name that was quite high priced.

We've had an Ethan Allen sofa, which is called a retreat sofa, for about eight weeks now. The standard cushion has two kinds of foam wrapped in a polyester fiber. At the time we purchased the sofa, there was a slight up-charge for the spring down, which we purchased. We can only speculate about the exact cause, but both of us have significant back pain after sitting on the sofa after no more than an hour. We believe it's a combination of a design flaw and cushions. The sofa is 40 inches deep, so using a throw pillow is a necessity. But that generally makes the sofa's seating area too small. The cushions themselves do not seem to provide adequate support either and often we find that the seat cushion pushes the back cushion up about three inches, leaving space between the two.

I wish I had read the reviews before ever setting foot in one of their stores. I engaged their designer services and purchased an entire living room from one of their corporate stores in Orland Park, Illinois. Their furniture and accessories were quite expensive but I didn't mind as I was under the impression quality furniture isn't cheap and Ethan Allen was an established national brand. Their furniture looks good when it's delivered. The problem is they must use extremely low quality materials, especially their fabrics. I began to notice both the chair and ottoman and sofa fabrics began to wear excessively within less than two years. The piping material around one arm of the chair as well as the seat cushion fabric has worn almost completely through. The sofa fabric is already fraying badly.

My wife and I are long time customers of Ethan Allen. We have bought many products from your company and have been very happy with them up until now. We bought an Express sofa (about $2,500). It looks fine but is very uncomfortable. We contacted our sales rep at the Whippany, NJ store and were told that we could return the sofa for a store credit which was acceptable to us. We were then contacted by the store manager and told that this was not correct and that unless there is something defective with the product, then there would be no return or no credit.

I purchased a dining room table and chairs from Ethan Allen over a month ago. The furniture has still not been delivered. Every time I speak to someone from the company, it's always the same story: "There are only certain days we make deliveries." That's understandable and certainly reasonable except for the fact that in my case, those "certain days" turn-out to be 2 or maybe 3 days per month, and only on week days when most people are at work. No one at the company can be bothered to make any arrangements to deliver the furniture, except to keep giving me dates on week days (when I am at work), or another month out for a Saturday delivery. I purchased 2 bedroom suites from Haverty's and the furniture was sitting in my house 2 days later. Overall, this is very poor customer service from Ethan Allen. There is no desire to accommodate needs of their customers. I will be bypassing Ethan Allen and purchasing the remaining pieces at another furniture store nearby.

I would highly recommend not buying furniture from Ethan Allen. Unfortunately, my wife and I gave them numerous opportunities to prove themselves, only to be disappointed in some way every time. The first mistake is when we purchased a plant from them that arrived with some of the leaves torn. The second mistake is when we purchased a basket that arrived with a hole in it that resembled a cigarette burn; they offered to give us a 10% discount if we would still accept it (really)! The third mistake was purchasing a chair from them that arrived with 2 of the legs cracked. My wife and I typically try to furnish a room with furniture all from the same manufacturer, which is the reason we gave them so many opportunities.

We bought a room full of furniture. Unfortunately, it was before reading reviews on this site. The furniture is expensive, but not a good value. The workmanship and materials are poor quality. The furniture is nice to look at and that is where the satisfaction ends. Don't expect good customer service when you are not happy. We bought a sectional with cushions lacking support. We were unhappy and had to purchase an upgrade, with no credit for the first set of cheap foam inserts. Check your bill for accuracy.

My husband and I purchased a sectional from the Ethan Allen store in Orlando. The model they had on the floor isn't anything like the one we received. Our delivery was before the date they had promised so that wasn't the problem. The problem is the cushions. The spring down, which we paid extra for, were crushed and ill fitting. Some of the cushions have puckering along the seams. The welding is uneven and some are larger than others. After a week of calling the service dept., they finally sent a man out (on a Sunday afternoon) to take pictures and he agreed with me that it was bad. It took another two weeks before with many phone messages from us that went to voicemail before they sent the same guy back and he tried to fix the cushions. They look better than before but are not the quality a $6,500 sofa should be.

I am extremely disappointed with Ethan Allen's quality and service. I ordered a full dining room, living room and bedroom set and almost all of the furniture had issues - whether it be uneven staining, scratches, gouges, etc. They do not take pride in their furniture and this is not your parent's Ethan Allen. They continually cut corners and their service has been nothing short of horrendous. I feel as if once they have your money, they wash their hands with you. I received my furniture over 2 months ago and they still need to fix it. They have been very slow to get back to me. Don't make the mistake I did, look elsewhere!

When did the quality of Ethan Allen furniture become so poor and their customer service so **? I bought my first piece from them 42 years ago so I've been a long time customer. It's been a while since we've made a significant furniture purchase, but we bought a new dining room set last March. The dining table and custom upholstered chairs were delivered in excellent condition, but the Kentmere china cabinet had so many things wrong with it their own furniture craftsman refused to repair it and told us to have EA send us a replacement.

In April 2012, I worked with a designer at the Ethan Allen store in Chadds Ford, Pennsylvania on a complete redecoration of my living room. After many months, a truckload of furniture was delivered to me. Unfortunately, the sofa I had ordered came with two slits in the fabric, and a lamp was so damaged the delivery men did not even take it off the truck. After countless conversations with the local store and with the service personnel, I was told that the sofa would be "repaired" as is Ethan Allen's right under applicable warranties. The "repaired" sofa was delivered yesterday with two new problems (granted, the slits have been fixed). There is excess material on one end of the sofa, and the seam is split on the other.

I should have known from the start this was going to be a nightmare. I spend over two hours signing documents to purchase living room furniture. I have never seen anything like it even when I purchased our home. A majority of the product I received was unsatisfactory, and I had repeated representatives visit my home telling me it was fine. It wasn't fine. It was expensive and substandard.

Worst Mattresses Ever! My wife and I used to love Ethan Allen. They had awesome designs that we loved. We decided to fully furnish our new house from them. Overall, we were happy with the result except for some issues that varied between annoying (minor) to outright unacceptable (major).

Please read ... As a former employee of Ethan Allen interiors, I want to make the following statement. Shame on you, Ethan Allen! Shame on you for using the name of an American hero. Here is the truth about the designers and the products: The designers are or were very good, lovely, hardworking employees who desired to use their talents and passion to create beautiful rooms in your home that you would love forever. We wanted to do this for you and for us. Yes, we had pride in our work. We worked on minimum wage, long hours, micromanaged, pressured to perform, driven by project managers who were driven by Sr. Project managers who were whipped into submission but upper management. We, the designers, were lied to, more than you customers were. We were told that your refund check was in the mail. We were told to lie to you. We were told to make things up. After all, at first, we believed Ethan Allen interiors as much as you did. We believed what we were told and you believed what you were told. Please do not blame the designers.

I ordered the Bennett sofa in custom fabric. I complained it was uncomfortable from the onset and the manager of store (Amani) in Westchester suggested I lower the legs which I did for an extra $80. The sofa was still uncomfortable. I keep changing position of cushions on seat to no avail. Nothing helps. Whichever seat I sit in becomes shortened by about 2 inches. The back sinks down and hurts my backbone. All she suggested was to put a pillow behind me. Then the sofa becomes too short. It is the most uncomfortable piece of garbage that set me back over $2,000. I will never again buy another thing in that store. I have to rid myself off it and buy another elsewhere. The manager was totally unhelpful and I am extremely disappointed in my entire experience. As far as I'm concerned, there is something wrong with the way it's constructed and it is of no use to me. I had at one time intended to buy a unit for the rest of the room but I will never buy another thing from that store again. I have nothing but anger about the whole experience.

Back in February of this year 2012, my husband and I went into the Kalamazoo Ethan Allen furniture store to purchase furniture from Jeree ** that she had recommended to us, from a previous visit to our home several months ago. We loved the look of everything she had picked out and decided to bite the bullet and order. We spent over $11K for an entire living room. Three months later when the furniture arrived, it looked beautiful but when we sat on our sectional sofa for the first time, we both found it extremely uncomfortable. When you sat down on the cushion, you could put two fists behind your back where the seat cushion sank from the back cushion leaving no support.

In furtherance to my June 12th review, although Ethan Allen has refunded me some of my money, they still owe me $4,075 for merchandise that I refused at delivery, as a leather chair and sofa had holes in them and pieces to a media wall unit were not correct. They must also exchange a damaged/defective kitchen table and 4 chairs that I unfortunately had accepted concerning an earlier delivery. I have sent endless letters and e-mails to no avail. They continue to ignore me and I cannot understand how they think they are going to get away with this. If this does not get resolved with the assistance of my credit card company, I will take them to court.

I wish I had read all the complaints for Ethan Allen Countrywide first before my husband and I stepped foot in the store in Watchung, NJ. We would have saved ourselves lots of money, stress and aggravation. We wanted new furniture for our family room. An overly aggressive salesperson took over and before we knew it, we were spending excessive amounts of money for furniture like we had never done in 47 years of marriage! We bought a couch, a leather recliner, a chair, a bench and two leather ottomans. The recliner and the chair arrived 3 months later and that's when my heartache began (to steal a line from an old song).

Over the past several months, I placed 4 separate orders for furniture with Ethan Allen, totaling over $25,00.00 [sic]. Upon placing an order, a 30% deposit must be made and delivery normally takes 3 months, at which such time the balance must be paid in advance. The first order I received was damaged and after such red tape, they have promised an exchange, but would not issue any money back. This past Saturday, I received another order, which did not have the right pieces to a video entertainment center and the leather sofa and chair had puncture holes on them.

3 months waiting for the Paloma Chair and ottoman with fabric, no real problem with that. Problem #1 was when the driver sat the chair down and uncovered it, I zeroed in on a big raised thread in the middle of where the head rests on the chair, front and center. It felt like a quill from a down pillow and was this big bulging thread. Problem #2 was when the ottoman was uncovered and a big white stain was on the top of the stool. It was a disgusting, white, sticky, hard substance. The 3rd problem was that the foot on the back of the chair had a quarter size piece of wood lifted and was almost knocked off. I refused the order. I called the store while the drivers were there. I took pictures and did not hear from anyone until I called the store 8 days later. I emailed the pictures to the store the day of the refused delivery.

I bought a Flynn triple tier chest for $1,241.00 plus $62.05 taxes from Ethan Allen Tysons. In another corporate Ethan Allen in Huntington, Long Island, NY, it’s selling for $675 plus 10% off. The sales order is **. The one in NY is in a better condition than the one I bought for VA. My designer has drawn a picture of the imperfections (I have the drawing of the scratches). I would like a refund of the difference. Please call Ethan Allen in Huntington, Long Island to inquire about the price and the condition of the triple tier chest. Thank you very much.

Difficulty resolving Ethan Allen delivery - I purchased a chair over a month ago and have yet to even schedule a delivery. I called the store and never seemed to be able to talk to the person who can actually help me. It is a really irritating experience and definitely leaves a sour taste. I am no longer interested in the purchase and can only imagine how much fun it will be to cancel. I should have read the reviews in advance. They are not exaggerated.

If you want poor service, and bad products, go to Ethan Allen. It's there, that once you order, and the designer has made you confident in the right choices, you'll wait and wait, past the promised delivery dates, to find out that they expect you to be at your home to receive bits and pieces of what you've ordered, over a period of months. You'll also find that what you've received is damaged, or not the correct furniture you ordered. We unfortunately also ordered custom window treatments, that were poorly made, wrinkled, and installed by inexperienced men, who obviously didn't know what to do, or did it incorrectly.

We ordered two white tufted chairs in July 2011. When the chairs were delivered late October the workmanship was shoddy and the chairs were dirty. We kept the chairs over the holidays and they were picked up to be repaired in early January with the assurance they would be repaired and cleaned to look like new. We were told it would take about 2 weeks for the work to be done. The chairs were delivered over a month later, 2/15/12, and were not repaired and were even dirtier. The rep I talked to from their facility told me she went out to inspect the chairs before they were shipped to us. Really? We did not accept them and who knows what will happen now. At this point I do not want the chairs any longer because I am afraid replacements will not be of any better quality. We will never buy from Ethan Allen again. Their furniture is very expensive and they infer good quality which is not the case.

I just want to say beware of shopping with Ethan Allen. My husband told me not to purchase from them because large companies that want their money up front will not deliver what you ordered but what they want you to have. And that is just what they did. And what they call designers or rejects from the the real designers trust me.They will not own up to mistakes even after they come to your home and see that they were wrong. Customer service is not important to them. This company is a rip off.

I bought 4 new kitchen chairs with hand picked upholstery and fabric from the Viera, Florida store of Ethan Allen. Two of the 4 chairs had no backing in the center of the seat cushion with only the fabric supporting the weight of anyone sitting on them. It's amazing how these chairs ever made it out of the factory. A third chair is now starting to break internally as well. You can hear the staples pop when you sit on it. I spoke with our sales person about the problem and it took 7 days before I heard from anyone to investigate the problem, which is terrible customer service. We also purchased a large leather ottoman and the nail heads are falling off. I am terribly disappointed in the quality and defects of there furniture and I will never purchase from them again.

I will never again buy anything from Ethan Allen. Unfortunately, I did not read all these complaints prior to spending $2100 for a sofa nobody can sit on. I had seen an extremely comfortable and attractive sofa in the third avenue store in New York City. The saleslady, Sandra **, told me that the sofa I would receive would be the same as the one in the showroom. However, the sofa delivered to my apartment was nothing like the sofa I ordered. It was as hard as a rock and neither my husband nor I could sit on it and feel comfortable.

On December 2, we ordered, paying with credit card, a D model # 451567 cherry Victor Pedestal from the Ethan Allen store in Renaissance in Ridgeland, MS. We were told 6 to 8 weeks delivery. Not happy but accepted it. In three weeks, somebody called, I think from the Birmingham, AL office, saying our pedestal was on the way and asking directions to deliver in 2 days. In two days, someone (maybe local) called and said, "It arrived with a ding in it, and we are ordering a replacement." No word for five weeks. Two weeks ago we went to the store (no apologies for delay or lack of communication) and they called somebody and said 15 were available and one would arrive within 2 weeks.

I went to EA store in Paducah in August 2011 looking for fabric. The rep. Mr. ** came to my home in Sept. 2011 to consult on my needs. Upon his recommendations, we discussed the possibility of a new sofa and chair.

I ordered a sofa and a rug from Ethan Allen at the beginning of October. The delivery date was at the latest December 20. The sofa arrived in good time and so far I'm happy with it, but the rug did not arrive until January. I was already peeved that I didn't have the rug for Christmas. When it arrived I saw only the big picture: it looked good in my room. Then a week later I was about to vacuum when I noticed that some of the threads were loose; in fact, they were not finished in the pattern at all and if I pulled them, I was afraid they'd unravel.

We were Ethan Allen customers for the past 17 years, but not anymore. We ordered a sofa and love seat, which was delivered on December 28, 2011. Both pieces have flaws in the fabrics like, strap marks and runs in the fabric. The quality of both pieces is very poor. The regional manager came to our home and declared that there are no issues, and he would not refund our money. However, he would replace the back and side panels. I asked why he would replace anything if he sees no issues, and his response was he doesn't even have to do that. I would warn any consumer to be wary of Ethan Allen. Our experience is that with evident flaws, they refused to admit, and will not refund your money. The case is still in dispute. Ethan Allen so far, has refused to refund our money for obvious substandard product.

I ordered custom window treatments for my dining room. When the installer arrived and laid everything out, I recognized immediately that the tiebacks for the drapes were not what I had chosen and the ones that were there did not match the color of the rod. They were gold; the rod was dark brown. He referred to my paperwork and confirmed that I was indeed correct.

On 4/29/06, I ordered a mattress and box spring from Ethan Allen for $2,500. It was to last a lifetime. On 9/15/08, Ethan Allen replaced the set with the same item. Here it is, 1/2012, and the mattress sags so badly, I am forced to replace it again. What is my recourse with Ethan Allen for a partial rebate?

Issue concerns refinishing dresser tops of two British classic units which were discolored by placing jewelery boxes on the tops, advised by Ethan Allen. I could not replicate finish as they do not provide stain and it is a proprietary process. I cannot believe this requires their re-finisher, at a cost, of course. We have over 50k in each furnishings, pictures, carpets, etc.

Dining set did not last very long at all. It's expensive, but poor quality. The table top finish did not stand up. The finish on the chairs literally wore off, wheat back chairs spin around instead of remaining in place and just recently the entire arm broke off as someone was getting up from it. I'm very disappointed in the high priced poor quality furniture from Ethan Allen. Our leather sectional also is not of the quality one would expect for the price. The entire back of our set has buckled. I was told that the warranty had expired so there is nothing they can do about it. Although the look of new furniture is beautiful, the poor quality is not what we anticipated. We're very discouraged with our purchases. A lamp we purchased has broken. Our bookcase door won't stay closed. The list goes on and on. I doubt if we would ever purchase another item from Ethan Allen.

Guess what? Good news for you, no complaint. I have had an Ethan Allen Black Finish complete dining room set since the early 70's. I love it. It has served us well through all these years. However, I have a problem. I need someone in the finishing department to help me, since a Sharpie white pen "exploded", and I now have dots all over the beautiful finish. The contents of the pen contained alcohol, according to the Sharpie people. I need help desperately, before Christmas, so my table looks as great as it always has.

My husband and I went into the Ethan Allen store in Pembroke Pines, FL. I went to Ethan Allen because I thought they were a good company but after reading all of the complaints and from what I have experienced, I can't believe they are still in business especially nowadays and I'm pretty unsure what I'm going to do. I was looking at two Curio Cabinets, Ana printed out pictures for me and I went home to think about it.

I had a horrible experience with Ethan Allen. I purchased over $2000 in bedroom furniture that after 2 years went defective. After review of the defective furniture by the service representative, Ethan Allen accused me of damaging my own furniture. And they refused to do anything to right this obvious defect with the furniture. I later learned that the furniture had been returned by several customers due to the exact same defect.

We are now up to 4 months for delivery of over $20,000 in furniture promised to be delivered in 2 months. We have had bits and pieces delivered 3 times now, with the bulk of the order in their warehouse. Despite the wait and the demands they made on our time delivering minor pieces, they refused to deliver for two more weeks as "our area is not on the schedule”. All requests to the store for help were ignored. We spent our money and that's the end of service. We want furniture in the 2 months they promised or responsive service. "Forget about Ethan Allen". We will never walk in to their store again and we hope you don't either.

My wife and I ordered a sectional for $3,900 on 6 Jun 11 and I still have not received it to this date, 16 Oct 11. They said that it was badly damaged when it came from the factory and had to make another one. I will never buy anything from them ever again. You can take that to the bank because I'm done with them. I'm going to try to get some money off on this piece for this long wait.

I have a bad experience in this store. I would never shop in this store again, or other Ethan Allen stores. There is a lot more to this story.

I purchased a $500 mirror five years ago at Ethan Allen store on 6025 West Main Street in Kalamazoo, MI, and when it was taken down to move to my new residence, it fell apart, the frame from the mirror.

I recently purchased a sofa from Ethan Allen's - Tysons Corner Design Center at 8520 Leesburg Pike, Vienna, Virginia 22182. The salesman who sold me the sofa mistakenly informed me that the cushions of the floor model were representative of the sofa I was purchasing, and did not inform me that what I was buying was different from the floor model, which he represented to me as identical.

After an order was written up for a sofa and chair, the saleslady was asked if our old sofa and chair could be picked up at the time of delivery. She assured us that they could. When the delivery was made, we were told they do not do that. So we were left with a living room full of furniture to the point that we cannot walk in our living room now. I am 75 and unable to move the furniture on my own. All the store will do is apologize, which does not help us. The saleslady claims now that she does not remember.