Ethan Allen Reviews

We were told today that the store manager is going to come to look at the chairs at your home and determine if we have the correct cushions. No one seems to care or is willing to follow up with questions ask. It seems we are out a great deal if money with a product that the only reason we bought it for was the quality we thought we were getting. Service, follow up, and is very questionable. Will not purchase again from Ethan Allen, unless problem is resolve.

EA ordered and after three weeks have not received. Not sure if and when I will be contacted. I could go on an on but bottom line is I am sorry I went in the store and will not make another purchase there. I have not received satisfaction from cooperative down. Like other reviews when they have your money goodbye. Spent $2700 and still searching for something good. Shame on me for going in EA store.

I asked if they could just recommend where to get one and she said that she couldn't. She told me to get ** to try and find one. I stated that they are dumping this problem on me and she stated that she could not help me. I will never buy from them again and will put on our union complaint board about companies to beware of buying from them. My daughter is buying a house this summer and she will buy elsewhere. I am a united steel workers member and we all help each other with good and bad service companies and contractors. With just a little help from E. Allen they could have avoided this bad publicity and loss of future sales. Thanks for your time.

Finally, after living with this non-functional door for more than a year, I decided I would bite the bullet and have Ethan Allen replace the screw. They told me I would need to pay $10. I was irritated by their pettiness but agreed and gave them my credit card info over the phone. They then said they would fax me a sales order which I needed to sign and return to them - for a $10 screw! I protested and asked them to just send me the screw and not put me through any more inconvenience. The rep refused. I WILL NEVER PURCHASE ANYTHING FROM EA AGAIN! Their quality is poor and their customer service is worse.

What a joke! A set that I have for a quarter of the price in my dining room has not one scratch on it. This was 3 weeks ago! I still have not heard a word. Wrote to Ethan Allen and have heard nothing! What an awful first experience. I also have an area where the finish came off where my daughter dropped hash brown potatoes on Thanksgiving. They said this is probably going to be damage caused by me. I do not have toddlers banging on this set. It is poor quality! What a shame!!!

As I am still in the stages of redecorating the interiors of my home. I still purchase from Ethan Allen and like the style and quality of their furniture! Not only for that reason, but the design consultants are always assisting with what fabrics and accessories best fit into my interior design! Thanks Ethan Allen!

After about a year the varnish on the hand rails started peeling. It got so bad that I eventually had to sand down and refinish with a Minwax polyurethane that has been very durable. What sub par substance Ethan Allen used is beyond me? That was a minor irritation I lived with compared to the next issue.. A guest had trouble getting out of the chair because the leg area seized up. Upon turning over I noticed that one of the linkages had bent and the pivot point was distorted and bowed out. I also noticed that the steel was pretty thin to be subjected to such high leverage forces. Long story short, I tried to straighten the bend linkage piece (which I did with a vice device), but since it is cheap steel, it is now weakened and after 5-8 reclines, the problem reoccurs again. The recliner is now toast because the problem re-occurs. If I had a welding shop in my garage, I suppose I could repair it. However it is now going to the dump.

Thanks Ethan Allen for a horrible product. Poor Design, Cheap and thin steel, period. I also own a similar design mission recliner I bought from Macy's for 1/3 the price and received in 1 week.. It gets used 4x as much as it is in my 1st home. Guess what---still works like a Swiss Watch. I checked the recliner mechanism: thicker steel and better design around the linkage pivot points.

Moral to this story? If you value name and style over reliability and quality...buy Cheesy Allen. I will never even set foot their stores again, let alone buy anything from them again. Hope this helps the next guy/gal looking to buy this piece of junk. STAY AWAY!! And believe me I am going to tell all my new Ethan Allen cheesy recliner story.

I specifically said that I did not want to talk to the local Ethan Allen store manager. Well, guess who called the next day? The local manager, being overly friendly, but not quite so helpful. Unfortunately, her reasoning for the problem is that you cannot and should not wipe this table. I explained that I used a barely damp cloth and dried it immediately. She asked if we used it everyday? I said yes, it is our kitchen table. And she said it is not designed for that much use!!! Basically, you can look at the table and eat on it once in awhile, but don't wipe it off - with anything! Also, don't put it near any natural light!!! I said this is sold as a "dining table", which you typically eat off of and need to clean, and is in a kitchen or dining room that probably has windows. I told her that it looked terrible and since Ethan Allen wasn't going to help that I would have to get it refinished. She seemed totally fine with that. I asked her if she had any recommendations and she said no, but to look on Angie's list.

Needless to say I am unsatisfied and disgusted with this product. This table cost over $1000 (table only), and for me, that is a lot of money. It is not like I have a house full of furniture from Ethan Allen and have complained about everything. It is the only piece I have from there, and has held up the worst. I have googled this table and found many other complaints with the finish, so it is an issue that is a flaw, and needs to be addressed.

When I finally got tired of being treated like my complaint wasn't valid, I asked to speak to the manager, who promptly told me the couch could not be tufted without buttons. When I told her I didn't want buttons, she replied then that the only other option was to pay them $300 to return the couch--I never would have bought this couch if I would have been informed it was not tufted without buttons and now they want me to pay them to return it! Horrible customer service. They had no intention of ever making me happy with this purchase. For the amount of money I spent there, I expected to be treated much better. There are so many other furniture sales places out there, do not waste your money here. Go somewhere where accurately describe their product and treat you with some respect.

EA said the meeting would have to be during business hours. Since I contracted with EA, why can't they come during the times I said I'm available? These times are well within EA's business time. I'm tired of accommodating the vendor. He had several opportunities to correct the problem and failed miserably. EA's customer service is awful. They accommodate their vendors more than the paying customer. Also, I spend approximately $35,000 in two years. One would think I would get a SMALL amount of consideration for my time. NOPE, NONE. I will contact an attorney to get the plantation shutters ($8,000.00) installed correctly.

When she didn't call after two days, I called her back. She politely told me the person in delivery would call me with the information. Feeling like I had been brushed off after spending $2700 on that ONE purchase, I called the owner/manager Jim **. When I told him I felt like it had been poor customer service, he unleashed a tirade calling me "predatory" and "rude". He said, "We are not going to hold your hand over one piece of furniture." He also said, "We are not going to call you and tell you your furniture is in, and then call you two days later to tell you when it will be delivered." I suppose making a couple of phone calls after taking your money, is too much to expect. I do believe this man has some sort of personality disorder. When I checked review websites, stories about Jim ** taking people's money and refusing to refund money abound. He throws people out of his store if they won't take his crap.

I still haven't heard when the furniture will be delivered. I thought Ethan Allen Corporate would be embarrassed to have someone like Jim ** representing them, but from the looks of this website, this is a wide-spread problem that goes all the way to the top. What a sad ending to my love affair with Ethan Allen.

It has already been over 3 months. Someone should have told me the truth upfront so that I could have ordered from someone else. I told them I wanted to cancel since they have given me false information and have changed the ship date twice. Ethan Allen furniture is all imported and not good quality anymore. I am stuck with a custom sofa that coordinated with the chairs that I do not have. My whole living room has been put on hold for three months. Really poor customer service and poor product. Save your money and shop elsewhere. I'm contacting corporate to return the sofa as well.

The EA bed, dresser and secretary my husband grew up with in the 1950's are of excellent quality, have endured many household moves and are still part of our family in the guest room. However, we could not be more disappointed in the poor quality of this chair! I actually feel sorry for our recliner who was surely proud to wear the EA label. The EA "craftsmen" who did the mechanics, wood finishing and fabric making should be ashamed. We have not reported this to Ethan Allen as we desire no further contact with a company that has built a fine reputation through the work ethic of previous decades and now appears to cut corners and live on its laurels. Shame, shame on EA for so cheapening a respected product "made in the USA."

Updated on 05/22/2018: Addendum to Review of July 24, 2014. Finally hauling our Woodstock recliner to the dump for a proper burial. The "Worst. Chair. Ever." as I dubbed it almost four years ago finally reached the point of being dangerous. I hope the upholsterers named on the tag have found careers with other companies more worthy of their labors. Valantin **, Maria **, Jeff **, another illegible, and final inspector Linda ** did their parts well. The fabric creators, wood finishers and mechanical workers have no reason whatsoever to feel anything but shame.

Back to the sofa and chair. Upon delivery, I noticed the sofa cushion had some "puckering". The delivery person, a long time Ethan Allen employee, said not to worry, EA would take care of it. My mistake was accepting delivery! The puckering rapidly got worse and worse and the sofa looked like it was thirty years old. The back of the sofa then developed a dip and that also started to pucker! About a week later, the arm rests were puckering, too. They sent someone to look at it, and I was told they decided what, if anything, would be done. The cushion we had was the top of the line, down with springs. It was extremely uncomfortable and poorly made. The feathers were working their way out. They do not return calls; you have to call them.

One day, we noticed a pucker on the chair, back cushion, by the arm rest. I then saw the material on the seat cushion was cut short and fraying!! They never came to look at it. I finally received a lower grade cushion, which they said would hopefully take care of the puckering on the sofa seat cushion. Of course, that did not help because the workmanship (sewing of casing) was so poor. By the way, I was told there would be an up charge for the downgraded cushion! When I pointed out it was a downgrade, he admitted his "mistake". None of these problems is the designer's fault; they are wonderful. They can do nothing about the poor quality. There are much better places to buy furniture out there, that are of much higher quality!! Do not be fooled by the showroom displays. If, after reading all the reviews, you decide to risk it, do NOT pay cash or check. Use Discover or AMEX. Do not accept furniture with even a slight defect. Be smart, though, go elsewhere!!!

The drawers on my chest do not fit tight...each one is different. They rock and roll when you open them! And there is a chip out of the top edge of one drawer and it was covered with paint! The decorative painting also wasn't done well at all! Do not purchase wooden furniture unless you see it in the store and like it. I will not purchase any furniture there anymore. This is really a shame.

Also, I am now disputing a credit that I should have received. The table went on sale soon after my order and they promised me the sale price for the table since I was still waiting for the delivery of the table. I will never buy from this company again!! And yes, I have purchased furniture in the past from Ethan Allen and quality and customer service has become very poor!!

I bought 6 of the dark oak Royal Charter chairs. Almost from delivery they began separating at the seams on the backs. Now these are heavy chairs and by all appearances were sturdy. I went back to the store several times and finally the design/sales person told me to bring them back so he could see them, which I did. Mind you, I was told they would repair them, not replace them. I waited and waited for over a month. Finally I went back and the same designer said, "What, you still haven't received your chairs?" He walked over to the floor models and gave me two of them. I accepted them, but one chair eventually broke on the back. No rough housing, nothing. My husband leaned back, and crack!

One of the ones given to me as a replacement split at the back seam just like the others. I still have it all these years later, and it is still split. The one with the broken back, I threw out. I gave up trying to get Ethan Allen to take responsibility. This was a very sad experience as I so loved their furniture, and do have other pieces that have met the time test well. I've seen a few of their newer pieces lately that I have thought about buying but I think I will deal with a company that has better customer service since I see they have not improved on customer service.

Craig Belotti, Inc. is their name, buyer/client beware if you have to deal with this outfit. You will be guaranteed a major set-back in regards to their shoddy service from their customer handling and communications to the actual work done. You end up with furniture you thought was the credible old Ethan Allen, made in the USA, and you end up with something from Vietnam or China..then you will have it delivered broken or damaged, and then have to pay extra to deal with the most unprofessional Craig Belotti,Inc. The whole experience is a C Horror movie, not even a B. Buyer beware, you are forewarned here.

This time we purchased several items for our living room. The rug and lamp arrived fine, but of the additional two pillows that were purchased for the sofas one of them came in wrong and had to be replaced. This was a minor issue, but the drapes that were ordered were completely wrong and did not even look like what we ordered. It appeared that they attempted to give us someone else's order. We are still waiting for the correct ones to arrive.

The two most expensive items for the living room were the two sofas. Within two to three weeks from the date we placed the order, they informed us they were going to have an additional 30 day delay (four months; standard delivery for EA is usually around three months). We immediately informed the sales person that we were prepared to wait an additional month, but would not accept any further delays on the two sofas, especially since we were told they cannot guarantee any delivery dates. It appears that they are at the mercy of overseas vendors over which they have no control.

At the same time, we told them that we were willing to wait for the drapes, since they were not as essential as the sofas. Sure enough, she emailed a few weeks later that an additional 30 day delay would take place. Again, without any guarantee of a delivery date. We immediately emailed the sales person our request to cancel the two sofas from the order and requested a reimbursement for the deposit we made for these two items. They offered an additional discount on the entire order, but we just could not wait five months for them (and possibly even longer). We also informed her how much was due back to us as a result of the cancellation.

AT THE SAME TIME WE SUBMITTED A DISPUTE FOR THAT AMOUNT WITH OUR CC COMPANY. PLEASE BE AWARE THAT YOU HAVE UP TO 120 DAYS TO FILE A DISPUTE ON A CHARGE. IF YOU DON'T, YOU ARE STUCK WITH THE CHARGE. EA has issued a credit for around 50% of the amount that was due. We sent an email to our sales person asking how they calculated the credit and why they did not issue a credit for the amount we had stated was due.

She responded that she did not handle credits and that she had sent everything to the "office person" that handles this type of thing. We are still waiting for an answer from this "office person". The difference is still under dispute through our CC company. We are currently waiting for a response from the store. THE LESSON IS THAT WHEN YOU PAY WITH A CC, THE DISPUTE IS HANDLED BY THE CC COMPANY AND A TEMPORARY CREDIT IS ISSUED TO YOUR ACCOUNT UNTIL THE DISPUTE IS SETTLED. IF WE HAD PAID WITH CASH OR CHECK, WE WOULD NOT HAVE HAD THIS TYPE OF PROTECTION.

IF YOU EVER HAVE AN ISSUE WITH A MERCHANT LIKE EA MAKE SURE YOU INFORM YOUR CC COMPANY OF EVERYTHING THAT TRANSPIRED BETWEEN YOU AND THE MERCHANT. COMMUNICATE ONLY IN WRITING OR VIA EMAIL WITH THE MERCHANT AND FORWARD EVERYTHING TO THE CC COMPANY SO THAT THEY HAVE A RECORD OF WHAT IS GOING ON WITH THE DISPUTE.

In conclusion, I have lost faith in E/A. The impression I have of them is that they presently depend too much on undependable external/overseas vendors over which they have no control. This type of set up could delay or mess up your order. I do not believe I will ever buy again from this company.

Seems the sales person had ordered one (or maybe 2) parts of the media center in the wrong size so they had part of it and I'd have to call the store and re-order it and try to straighten it all out. They would, if I wanted deliver part of the media center. I didn't want that. When I called the store, which the shipment center told me to, no one took responsibility or even seemed to know how to deal with this problem. I asked to speak to the store manager. He was "out to lunch" at 2:30PM (this had happened several other times and in fact to this day he has never called us back). EA screwed up a very expensive order, communicated terribly with us, never took responsibility, never even called back to apologize!

We finally tried to cancel the order but the salesperson said we couldn't! So we called our credit card company and they agreed to handle it. And then...... no direct communication still.... we got a jib jab happy New Year's card from EA. That would have been ridiculous enough to be funny, but it's not. I think EA must be disorganized, maybe dysfunctional at the coordination level and they were definitely unclear and uncaring. I am sorry we wasted so much time with them.

The service person who came did nothing but try to clean the white spots with a wet paper towel. The spots did not come off. They are etched into the iron. The service person said that something was eating away at the finish and that the table would probably be replaced. Almost two weeks passed and we had not heard back from the store or the designer/sales representative. When I followed up, I was told that corporate had denied the claim. I thought that I was buying heirloom furniture when I chose Ethan Allen. Like others, I received poor quality furniture and dismal customer service.

I convince Ethan Allen to at least deliver my table. They agree to that but help themselves to the balance of the amount owed before I have my table or even have a scheduled date for my chairs. My table arrives ten weeks and two days after it is ordered. My chairs arrives FOURTEEN WEEKS and two days after they are ordered and after the balance has been paid. My guests have come and gone and we sat on folding chairs. I never would have walked into that store had I known I would wait that long. The fact that they helped themselves to the balance a month before I had my furniture feels like salt in the wound.

When I tried to get my receipt back, He yelled, "Don't pull paper out of my hand! Get out of my store, I will call the police!" He then reached the phone to call the police. We are very decent customers. I was planning to make Ethan Allen my furniture store of choice because of the great reputation of the company. We just bought a chair for about $1,500 the week before. I am so shocked that a company with such a prestigious product and reputation hired such nasty and incompetent people to manage the store. After such an experience, I can't imagine anyone wanting to have anything to do with Ethan Allen ever again.

One week later, I called and said that I was unhappy with it and I want to cancel the order. Only then they told me that they actually HAD the color I wanted. The manager also told me that the furniture that would take 2-3 months to deliver was already delivered to the store so I had to pay restocking fee of 33%. I would have been happy if she apologized for the mistakes they made and meet me halfway. I would have gladly paid some restocking fee. But the sale girl was telling her a different story and the manager said it is "He said she said". Really? Is that something a store manager should say to a customer? One thing for sure, I will never buy another piece of furniture from them again.

Ethan Allen still does a very good job of building furniture in comparison to the other guys for the price. Look at the sofa structure and then go to Rooms to Go and see the difference. Today, most sofas in the standard furniture centers do not have cushions that can be removed from the sofa for cleaning. They are attached for cheaper pricing and using less fabric. They do not have 8 way hand tied springs and EA does have this regardless of where it’s manufactured. I have found that EA is shipping my furniture much quicker today than they did ten years ago. I have been pleased with everything that I have purchased. I bought a Bennett leather sofa two years ago. I purchased a grade 5 leather (very thick) and a cushion that is a spring down cushion.

My sofa is wonderful and it looks brand new. It is very comfortable as well. No peeling leather on this sofa. I did purchase a library table that didn't deliver on time, so I asked to cancel believing that I would not receive my deposit back. They were able to cancel my order and all my money was returned to me. I am still a loyal shopper; however, not everything I buy comes from Ethan Allen. I do hope they can continue to stay in business, as it is terribly difficult in today's struggling economy to find a furniture company that builds the furniture and offers multiple options and finishes.

It doesn't stop there. I live in a very old house and the windows required custom blinds. I purchased these (regrettably now) from Ethan Allen against my better judgement. They do have lovely material. The workman who actually came to the house was nothing but professional and did a fabulous job on the Roman blinds. The issue that I have is that this was supposed to take 8 weeks. I had to call at 8 weeks (no - no call from the same "designer"). Amazingly, she suggested that he hadn't stopped by to pick up the material. I have to question the value add of these "designers" (I found the material - she hadn't even opened the books or attempted to find any when we arrived for our appointment). So once he finally had the material, I had to wait another 9+ weeks for him to do the work and install the blinds.

The designer never called me once with an update or to tell me that appointments were going to be broken. I had to call her every time. 4 windows - not inexpensive. I have not heard from her wondering if I like the blinds or if I'm happy. She did, however call and hound me with messages for an entire week (I was on vacation and chose not to respond until I returned) asking for the remaining payment. I'm frankly appalled at this level of - or lack thereof - professionalism. I can easily find my own materials and will do so in the future. There are other places to buy furniture and I will frequent them. Did I mention I'm an empty nester with 9 more rooms to go? Their loss, not mine. I do not recommend using Ethan Allen.

I have friends who've had similar or worse experiences and these reviews do not sound at all out of line with what I'm hearing or what I've experienced. Sad to see an institution that's been around for so long go so far off track. Do I even need to mention the fact that there are other fabulous designers out there who are happy to take my money and give me a status update occasionally and ask if I'm happy with the outcome?

When I received the recliner (in a timely manner), it was beautiful to look at, and the most uncomfortable chair ever. The neck and lumbar cushions were as hard as a rock, nothing like the leather floor model. I immediately notified my salesperson to change out all of the cushions (at an added expense to me) with down. The salesperson was very accommodating and wanted to come to my home to meet with me and the Upholsterer. We all met and agreed to the original idea of upgrading the seat, and in addition I told both the salesperson and the Upholsterer that I wanted to change the back cushions as well substituting the fiber fill with down. All agreed. Long story short, after several tries, the lumbar cushions do not support the back and throw my neck and back out.

I didn't notify Ethan Allen for some months because I was trying to see if I could add other pillows to make it work. Nothing worked so I finally contacted the Torrance store. I told my salesperson that all I wanted was the original cushions back, I didn't even ask for my money back and was told she would need to check with her manager to see what they could do because it had been so many months. She also said that she would have told me NOT to have down in the lumbar cushion but she was there when I requested just that ( I'm not the expert, she is). That was 1 1/2 weeks ago, and I have heard nothing from the store. I left a message today (10/11/13) for the Regional Manager Cynthia ** because now I would like to get my money back on the chair itself or some resolution.

We walked into our local Ethan Allen store and briefly stated that we were looking for a Sectional Sofa with Motion. The Sales/Designer snobbily asked, "Is this for your cottage or your basement?" What the heck?!?!!? What a horrible assumption and verbalization by a sales representative. How do they make sales with that kind of arrogance?!?!?! Little did she know, as we never got to the point of discussing it, we had $10,000 Cash to pay for said "Basement Furniture". She not only lost a sale, Ethan Allen lost a Customer who would have been a repeat Customer, had we been treated well. One Bad Apple...???

We will never walk in an Ethan Allen Store again. Overly Sensitive??? As Business owners, ourselves, we do not think so! The Sales Rep is the first impression one gets of a store and corporation... and this was not a good one. Ethan Allen should take better care to hire employees that can keep their personal opinions to themselves! Think before you speak, miss.

I feel awful for the people who have spent all that money on furnishing their homes and are not completely satisfied. The company did appear to be all about making the customer happy. I purchased a couch where I picked the fabric out. My fabric on all our chairs and rockers have held up wonderfully. I even purchased the sleigh crib and changing table in 2004 and loved it very much.

We were informed by Ethan Allen that a new one was on its way. Not here yet. We also ordered the chair and informed it might be 8 weeks before it arrived. Then we were told September, now we have been informed we MIGHT get it for the holidays. Not happy! We paid for the sculpture on the 30th and a deposit of $949.00 for the chair. Unless we receive the chair within the next 2 weeks, we will cancel everything. We are so disappointed, we thought Ethan Allen was a reputable company. Now we are not so sure. Thank you.

On the same day of delivery, we contacted the East Brunswick store to file our complaint. The designer visited our home after few days to verify our concerns. After examining the sofa the lady said this is our fault because we did not include Nail Heads in our order, the fabric is loose because of the quality of the fabric we chose and the cushion quality is also as per our order. We iterated that we order the same sofa as the floor sample except with different color & quality/grade fabric without any pluses and minuses. We explained that it was never communicated to us that the Nail heads and Cushion quality are additional attributes which we need to include specifically in our purchase order. We said how we could know this without proper communication.

After following up for more than a week the store design consultant contacted us and said that Ethan Allen will solve the first two issues (NailHeads and Cushions) on the additional cost of ~$550. I said this is NOT acceptable as this is not our fault. The company should resolve without any additional money as we paid as per the sample. Otherwise we DO NOT want this sofa and wanted to return it. We also tried to reach their regional manager by phone couple of times and left voice messages and not got any response yet. We are really disappointed with Ethan Allen.

Then we ordered a comforter in the matching fabric. It was not done to specifications and they refused to do anything about it. They refused to acknowledge any miscommunication, errors, or responsibility on a thousand dollar comforter. Now I must pay more to have it remade. We have had great experiences in the past, but this will be my last and final order from Ethan Allen. It is a shame, but being dismissed does not feel good.

HOWEVER, I highly suggest that you do NOT buy a mattress from them. If you want an expensive mattress, look elsewhere. We are now purchasing a Stearns and Foster to replace this terrible choice. I have been sleeping on a couch all this time. My husband is actually thinking of keeping the 20+-year-old bed and giving away the one-year-old bed. It is that uncomfortable and unsupportive - the bed actually creaks terribly with the foundation that came with it. We placed the new bed on the 20+-year-old foundation to reduce that creaking dramatically! Still HATE the mattress - it is as though someone used this bed for years already!

I cannot complain about their furniture, but STAY AWAY from the "mattresses". I did complain to the store/saleswoman, but Tennessee laws are very strict, and we knew that no matter what, there can be no return/exchange (unless the mattress literally rips/falls apart). The response was very unsatisfactory - she actually wanted to sell us another mattress!!!

After the many thousands of dollars we have spent with Ethan Allen over the years, I will look more closely at other furniture companies for our next purchases, as we will want to redo our living room, and also a den, when we move. This is kind of a pet peeve, but we spoke to another saleswoman originally, but this saleswoman basically stole the sales from the first woman. I do not know if the other woman left before or after that. So watch this if you care.

Finally, in desperation, I saw a casual pillow in Target one day that looked to be about the same size as the back pillow of one of our hardened chairs. So I bought the pillow, removed the sham and replaced the filler in the crazy expensive Ethan Allen pillow. Wow! Finally, I had a comfortable back pillow for my chair from Target! Now my only wish is that I could get Target to redo my couch cushions.

Anyone who is reading this, and even thinking of shopping at Ethan Allen, I beg you... Don't do it! You will be forever sorry, just like we are.

** who is the plant manager is more worried about losing his big salary and protecting his buddies than doing his job which is why everything else there has suffered. Quality, quantity and the moral! I have seen furniture damaged and loaded on the truck. I have seen law labels screwed up on the furniture and management do absolutely nothing about it! This company has too many problems to list, but when the plant manager and all of his manager buddies are more worried about getting laid inside the plant with some female upholster rather than do his job, well everything else suffers.

The maiden division of Ethan Allen has become nothing more than a haven for sex at the workplace and drugs, all of which has happened while ** and his cohorts run the maiden division of Ethan Allen into the ground! Do not buy furniture from here nor deal with these people. They are crooked and they are running, giving respectable industries in furniture a bad name!

The designer then told me two weeks ago that I would receive a call from her and she would let me know because those curtains/panels had been discontinued and she only had the display curtain available (one). Two weeks later, which was yesterday 4/28/13, I decided to visit the store again. My designer was not in, so another sales rep helped me and told me the regional manager would call me tomorrow, as the manager in the store was out on sick leave. I explained to her on my visit yesterday that I was disappointed with the service, and since I was on week 15, I no longer wanted the curtains and rods. The regional manager returned my call to further tell me that she had to investigate this, and my response was "You could investigate all you want, but I do not want this any longer." She replied this is a special order and I said a special order is when you have something made to a specific size or color and the rods would need to be cut, so those are not made especially for my windows, and the curtains come in only one length.

She then cut me off and told me that she would call me tomorrow. I guess there is no losing with Ethan Allen, either in sales or commissions. I will call the corporate offices tomorrow and will wait for her call as she promised by noon. If I do not get this solved, I will contact the local newspapers and other cities where I will say when you buy from a high quality store as Ethan Allen and pay high prices, you expect courteous service and not managers imposing or demanding that you must purchase merchandise you don't have after 14 weeks, although it is on my credit card statement.

Based on our experience, we would avoid this product. We've called the local store, but so far no response. As uncomfortable as we are, we are likely going to buy a replacement (after owning the sofa for only a few months). We don't know who makes their cushions, but we will make every effort to find out if only so we don't make the same mistake again. And whoever it is, they should either change their product or strongly encourage Ethan Allen to fix this issue, if only to maintain their own reputation.

I went by the store where I purchased my furniture to see what can be done as I've never seen cheap furniture deteriorate as quickly as the Ethan Allen product I had purchased. I found it very interesting that the store representative was not surprised when I said my complaint was regarding my fabric coverings wearing out. I was a former furniture buyer for Macy's and told their store representative I'd never seen furniture have this type of deterioration unless the fabric was defective. I was then informed that there was nothing she could do as fabric was warrantied for only one year. Quality furniture that has premium pricing should last you for years.

Unfortunately, when I purchased my furniture from Ethan Allen, I got the premium pricing but the quality wasn't included. Unfortunately, when you review the other complaints and negative reviews, my story is repeated over and over. I would strongly advise anyone in the market for furniture to never step foot into an Ethan Allen store as you will be charged top dollar for extremely poor quality materials and workmanship, as well as dealing with a company who will not stand behind their merchandise and its suspect quality. Don't make the mistake I did!

I then wrote to Mr. Kathwari, the CEO, and received a nice form letter from someone in customer service that basically said that we were stuck with the product. I wrote again to corporate with no response at all. So if you buy a standard Express product and don't like it, you are stuck with it. I am reminded every day when I sit on the sofa how unhappy I am with Ethan Allen. I would never purchase another product from Ethan Allen or even enter one of their stores. Buyer beware.

All of the defective furniture was eventually replaced, but when a person is spending the amount of money that is required to purchase this furniture, you have the right to expect it to arrive in mint condition the first time. Please! Save yourself the trouble and headache and look elsewhere. This furniture is very poorly assembled and lacks the attention and detail you would expect from a high-end furniture store. Also, just as one of the other reviews mentioned, we will soon also have to reupholster the seat cushions for the chairs that we purchased from them.

Married to a builder and moving many times, I have had 19 sofas before this one and I can tell you how disappointed I am with this sofa. All our previous sofas were so much better quality and we had such better service. Ethan Allen does not check their furniture before they ship it out. They deliver it to you in any condition and it then becomes your problem to fight it out with them. After reading all the other complaints, we realized if we want the sofa to look the way it's supposed to, we will have to hire an upholsterer to rework the cushions. As many of you have said, we will never buy from Ethan Allen again. And we hope this will enlighten someone who may be thinking that the company has quality furniture. They do not. Everything is made in China and it's shoddy junk. Don't waste your money. They will not try and help you at all. They only care about their bottom line.

Well, we have since refused delivery of five replacement cabinets, each worse than the original one. One had actually been spray painted to cover areas where stain had been missing. Their customer service department and even the manager of their Clairemont Mesa store have been useless in helping us get this rectified. I can't begin to tell you how upset and disappointed we are over this. We will never buy anything EA again and we will dissuade anyone we know from buying from them either.

I wish I had visited this site before spending thousands of dollars with Ethan Allen. Incidentally, the configuration of furniture developed by my designer did not actually fit in the space, so my living room looks more or less like a furniture warehouse at this point. Apparently, all of the measurements he took at my home were not considered in his final plan. My family has purchased Ethan Allen furniture for over fifty years and many of the pieces my parents bought in the 1960’s look great today. I don't know what has happened to the company, but consumers interested in attractive, undamaged, quality furniture should steer clear of Ethan Allen.

The final piece was a loveseat that was ordered over five months ago. I was told initially it would arrive in October and we would deal with the unsatisfactory sofa when that arrived. It is now November and I called the store, since I had not been contacted about the delivery. A day later, I was told the fabric was on back order and they didn't find out about it until my inquiry! So unprofessional and such poor customer service. I canceled the order and am waiting for a refund. I have no faith in this company and urge you to beware of their business practices.

Minor issues: 1) The surface of the corner tables in the main living room were damaged because of the lamps that we put on them. The lamps were from Ethan Allen as well and they were equipped with some form of pads at the bottom to avoid scratching the surface. That pad actually stuck to the surface and when lifting up the lamp, the paint was pulled out from the surface! Needless to say, it was an expensive piece. It happened to both corner tables. 2) The main dresser and bedside small ones we bought for the master bedroom looked great. Except that after a while, the drawers won't open and close properly. When we contacted EA, they told us it must be because of the weather conditions of where we live (hot and humid, although the A/C is running all the time).

Major issue: The memory foam mattresses we bought (qty. 2) were the worst mattresses we ever slept on in our lives. And it wasn't only us; any guest who slept over in the guest room gave the same feedback. They are just horrible. They cause back pain and neck pain. They bulge and form valleys and mountains! Upon calling them, they advised us to give them some time to get used to them! We tried. We never got used to them - $4,000 down the drain. Do not buy mattresses from Ethan Allen.

Working for this company was like working in on a slave ship. We needed the job. This was or trade. The showrooms are beautiful and we thought we had arrived and had wonderful opportunity to use or talents and our desire to please you, the customer. We lived for that type of complements. We are designers. We created and we do this to build a client base for referrals for years to come. You need to know that when we worked so hard to sell the products of this company and there was a problem, we suffered right along with you. When a customer returned a product, we had our pay check docted (sic), our future commission lowered, and we had to sell $30,000 just to cover our minimum wage paychecks. We never saw money until we sold the minimum to keep our jobs. When a product was returned, not only did we lose a customer, but we lost our income. We did nothing to deserve this. After all, we sold our talents and design to you but we were punished for the crap that was delivered to your home.

Please understand this that we suffered right along with you and we could do nothing to help you. We are very sorry about all your bad experiences. It was depressing and very discouraging. The management of Ethan Allen treated us like the dirt on their shoe. We were treated like we had no brains, no input and demoralized, humiliated and beaten down. So please understand we, the designers, were as disappointed as you, maybe even more. We thought Ethan Allen was something to be proud of. Not so. Read what happened to us on Black Wednesday, June 18, 2008. We were kicked to the curb. We were dumped, slammed, and fired. Over 400 top designers, experienced and talented designers got fired. We knew too much. We had become discouraged. We worked so hard to make you happy. We were let go but we sued and we won. Yes, we fought back and we won, not a lot but we did have our say.

Now about the product, after working for this company for over 15 years, the quality has continued to go down. There is nothing wonderful about this company or the product. It is way overpriced and so many of my customers said they found the same thing on the internet with a better quality, less than half the price, faster delivery and better customer service. We, the designers, saw the quality that we were once proud of go downhill and we held our breath until we got the good news that the customer was happy. This was far and few between. You need to know that we, as the designers, were not allowed to follow up with you, our customer. That was the job of the customer service department. We were to just continue to sell. We were actually in the dark most of the time about your order. We had no control. We had no way of knowing and when we did find out about your sad experiences, we were powerless to help you.

My advice is please hold on to your hard-earned money. Please continue to read consumer reports and please be very careful going to the design centers or furniture stores that are designed to entice you. They are most likely full of lies, cheap products, and they are just a false front to the truth. Kind of like the Wizard of Oz. Just a little man hiding behind the big smoke screen. In closing, I want to thank you for reading this, for your understanding and I wish you all well. Get everything in writing. Make copies of everything. Think about your order a lot before placing it with anyone and continue to read about the experiences of others. Remember we are all in this together. God bless you. God bless our country.

We tried again the next night and then decided to have Jeree come out, as we were not happy with the seat. We had paid the up charge to have spring down cushions and we didn't believe they were spring down. When she came out, we have other issues besides the sofa. Our leather recliner had a stain across the back and our crystal lamp had scratches all over the top of the lamp. Jeree sat on the sofa and agreed that there was something wrong, so she had the service man come out and look at our issues.

Two weeks later, he came out and the minute he sat down he said "This is the worst sofa I have ever sat in." He had a hard time even getting off the cushion. He also noticed when he sat down that he rolled to the side and felt like as if there were springs which were only in the center of the cushion. He then asked my husband if he had a box cutter and when Duane handed it to him, he proceeded to cut open the cushion to see if there were indeed springs. We asked if he was sure he wanted to do that and he replied, "You aren't keeping this anyway. It will go to the clearance center." So we said go ahead. He did find springs, but not on the perimeter. He took photos of the sofa, the chair and the lamp and said someone would be in touch. When Jeree called back, she said that they wanted to replace the seat cushions to see if it would be better to sit.

In the meantime, we have this beautiful looking sofa that no one could sit in and waiting for weeks to get cushions replaced. Finally one day I called Jeree and said, "You know what, if new seat cushions are not going to be any better, we want our money back." She tried several times to get me to change my mind, but I stayed firm. She said she would arrange to have the sofa picked up and that was another two weeks. They told us that we would get our refund back, 2-3 weeks after the pickup which was June 13th.

After three weeks I called and was told, "Oh no it takes about 6 weeks". I told her that we had received a letter from her stating 2-3 weeks and she said, "Well I'm going to have to change that because it is more like 6 weeks." Keep in mind that we had the furniture completely paid for 3 weeks before our scheduled delivery which was a nightmare in and of itself. They brought the wrong color recliner and my husband who is color blind didn't notice it at delivery and the delivery guys marred up our walls that had just been professionally painted two weeks ago. It was then discovered that our leather chair was on another truck, so this time we carried the wrong leather chair outside and put it on the porch and had them bring ours to just inside the front door and we moved it.

We finally got our check back this past Saturday. Regarding the lamp, they ordered a new one and it came with even more scratches so we settled on keeping the original for 25% off. We swore we would never buy anything from Ethan Allen again and then we started looking for a new sofa. We found one we loved, but now we had to find a similar pattern to the one we had because the rest of our furniture was designed to go with that sofa. Everywhere we went, the cost to buy your own fabric was taking us up to $8K for a sectional. Finally, we settled on a Henredon that was 40% off and decided to buy the fabric from Ethan Allen, but this time we went to Grand Rapids to purchase that.

I had called the Kalamazoo store and talked to Jill and asked how much per yard of our same fabric would it cost and if it was in stock and how long would it took to be shipped. She told me they had 1100 yards in stock. I said, "Good we needed 43." She said it would take 2-3 weeks for delivery. Then I said, "Good. We could go ahead and order the sofa and the cost per yard was great!" We ordered the fabric three weeks ago and yesterday, I sent an email to find out where the fabric is. He told us that the expected delivery date is August 27th! The 2-3 weeks is now 6-7 weeks. My thinking is that they are filling all outside orders and hoping that they will have to call us and say sorry we are sold out!

We are so upset with this company and with Jeree, because their customer service is sorely lacking. We never even got a thank you from her for our initial purchase and we just got one from Dan at Gorman's two days ago for an order that couldn't start until we get the fabric. Ken at Ethan Allen even had it set up to be delivered to their store and he was then going to physically take it down to Gorman's and hand deliver it! We're wishing now that we could have told Ethan Allen to come and get everything. We don't want any of it anymore.

Up until now, we had issues with the delivery. Trying to get an email response from Jeree on any question I had was like pulling teeth. Since then we get new catalogs monthly. But it's too late! We have come to the conclusion that quality and craftsmanship have gone out the window at Ethan Allen. No one ever bothered to quality check that sofa. It would have never been delivered in the first place. The Avante sofa is not comfortable. The one we sat in in the store did not have that issue, so you can't always judge a sit by what they have in the store.

I would never recommend Ethan Allen to any of my friends or family or anyone I like. Every time we went in to make a payment they would say, "Now your final payment can't be in the form of a check." And we'd say, "We know!" They are so check phobic. This has been the worst 6 months of my life and we'll be lucky to have a sofa by Christmas! Furniture should be half down at order and half down at acceptable delivery. They held our money for 6 weeks!

This is by far the worst experience I have ever endured with any company and would urge all consumers to definitely stay away. On top of the terrible customer service and dishonesty, their merchandise is way overpriced and they purposely send out deliveries knowing that the items are damaged. It is amazing how everything is wrapped in thick plastic and then you discover when opened that the upholstery has large holes and is damaged.

I sat myself down in the chair I remembered from the showroom floor as being nice and soft and cushy, and was shocked at the firmness of the seat and back pillow! They felt like two rocks! I called the store and talked to our salesperson. She couldn't seem to explain why we had received these hard pillows, but called me back several days later with the good news that for an additional $100 (on top of spending $1,200 for the chair), we could get new cushions made! I was gobsmacked! To make a long and painful story short, which included speaking to many different people, all of whom were masters at double talk, plus waiting an additional two months, we finally received another back pillow which wasn't that much softer than the first one we got. We didn't receive the two pillows we were promised by the store manager, Diane.

I think that is their strategy - pass the customer around a lot, make them wait a long time and then give them part of what was promised, but they will be so fed up and ready to be done with Ethan Allen that they will go away. I just received delivery of the couch a few days ago. It too is much like a rock, but at 67 years old, I don't think I have the stamina to go through any more dealings with that store, the salesperson or the manager. What I do have the energy for is to write this complaint! Also, being a senior and having many friends in the senior community, I know lots of people who are in the downsizing phase of their lives. So, I will be telling my story to anyone who will listen and advising them all not to have any dealings with Ethan Allen in Watchung, NJ.

I have been married for a very long time and over the years, have purchased a lot of furniture and never ever have I been so annoyed and aggravated nor waited so long for furniture that was the exact opposite of what was shown in the showroom. Be warned, all who are reading this! Save yourselves and shop somewhere else!

Needless to say, I refused the merchandise and although they said that they would refund my money, they also said that I must pay for a "restocking fee". How can they charge me a penalty for refusing damaged goods and nowhere is this stated on my sales order contract? I am completely appalled by this company's lack of ethics and proper business practices. Ethan Allen used to have such a high business rating and I cannot believe that this is the same company. I doubt they will remain in business much longer and am concerned that they will not issue me any of my money back. Please help!

I have managed this entire fiasco with emails, calls, following up on a credit back to my Visa, which I was told took 47 to 72 hours to process. It has been 3 days and no credit yet. I was told everything was inspected before it left the Pomona, CA site. If that was the case, those two drivers must have done something to the items, I don't think so. I'm the one that performed QA on their products and registered the complaint and kept following up. I was told 2-3 times that the customer service person overseeing the repairs would contact me but never did.

Great news though, they fixed everything and called to reschedule the delivery again. The store manager offered to be here when it arrives, yippee! They want me to accept a dirty ottoman, chipped jerry-rigged chair foot, cut the thread with scissors in the head area for only $2,000. Doesn't that sound like a deal?

I googled Ethan Allen customer complaints and this page came up. I've purchased many EA items over the years but with the current state of customer service and shoddy products in this country, they are about even with all the other companies that are screwing us. I'm calling the manager tomorrow to tell her I don't want the damaged goods and they can reorder. We’ll see how much they push back.

We've spent thousands upon thousands of dollars, only to find out we purchased from the wrong retailer that does not back up what they sell. I have called their corporate office, only to be passed back to the store manager, who is a totally incompetent boob. Do yourself a favor, don't purchase anything from them, unless you like to be irritated, frustrated, and spend hours on the phone, attempting to get the right product. And even after all the time spent, you'll still have the same crap that they delivered in the first time.

We spent $5,600 and they offered us a $100 gift card. We did not accept the card and will never shop with them again. And by the way, don't ever buy window treatments from them. They will hire a local seamstress to make them and charge you triple the price. So save yourselves some time and money and hire your own local seamstress. Our purchase was made in Cary ,N.C.

Ethan Allen called me today and stated they wanted to replace all 4 chairs even though 2 where certainly broken however, I declined their offer and have asked to speak with the supervisor of customer service since the representative I spoke with was not very nice and seemed uninterested. At this stage, I plan on getting my money back for this over priced garbage they gave us.

The next day I went to the store to complain, but was told that Ms. Sandra was not available and another sales person would take care of me. I was told that the sofa on the floor had been there for several years and because hundreds of people had sat on it, it had softened up. I was told that the sofa I purchased would eventually soften up also. I told the sales lady that I did not have the time to wait a few years for it to feel comfortable and I wanted my money back. To this she replied that it was custom made and there could be no refund. She refused to answer me when I told her that since I did not purchase the floor model, all sofas can be considered custom made. She said they would send someone from customer service to my apartment to see if anything could be done for me.

The man from customer service did come to my apartment but refused to admit that the cushions were unusually hard, but told me that customer service could redo the cushions with a softer filling. When I called customer service, they told me there would be a charge of several hundred dollars to redo the cushions, and would call me back in a few days to give me the exact cost. I never heard from them. What reliable store would make you pay several hundred dollars to remedy their shoddy work over and above the $2100 I had already paid for the sofa? I again called the store and my original saleslady told me that her supervisor told her not to speak to me again. When I went to the store to speak to someone, a sales person appeared with a camera, snapped my picture and told me never to appear in the store again. Believe me, I will never enter that store again.

Hearing nothing in three weeks, we went to the store today and two rude and unsympathetic people, one appearing to be the manager, said, "It arrived and had a ding in it, and we are having a repairman make it like new. You will hear from us soon." Now, what are the odds that two identical items would arrive with "a ding" or is the shipping firm they hire that incompetent? How likely that they kept the original damaged one and now allegedly are trying to repair it? Maybe. We understand why we have never seen a single customer in the store when we have been there at intervals over the year it has been open! If they had said, the first time come look at the ding and see how important it is to you, and offered a price reduction, perhaps I would have agreed. Then!

The personnel are rude and uncaring and unsympathetic and the store management obviously cannot deliver on sales agreements. If I do not have a pedestal, or can go to the store to examine a properly repaired pedestal, by Monday, I want my credit card account credited with the entire price of purchase. Even this is not going to pacify my angry husband---this was my choice of a Christmas gift and it spoiled Christmas for him that it did not arrive.

Additionally, I chose a fabric to reupholster my dining room chairs and he required a check for full payment which I wrote. The price was expensive and I was hesitant to proceed until Mr. ** enticed me with his idea there would be enough left-over fabric to do a "window treatment". (My window is only 75 x 62 inches). He also stated he would bring the fabric and cover the chairs himself as it was a simple task with a stapler gun. Upon his declaration of that idea, I decided to proceed. We even discussed the type of rod, which he had several choices at the store we would preview. That was the only, motivating reason I made my decision. He stated the fabric would arrive in 3 to 4 weeks. It was November and I hadn't heard anything from Mr. ** or the store.

I drove to Paducah to inquire. I was told Mr. ** only worked on Friday and Saturday. He called me about 5 days later and informed me the fabric I had ordered was discontinued and unavailable. Though disappointed, I returned to the store to preview other selections. Mr. ** returned to my home a week or so later with swatches and presumptuously tried to sell me a fabric I didn't want. I told him the fabric we had previously discussed was the one I wanted. I had seen it at the store before which was the same fabric originally ordered except a varying color. After waiting yet another month. I returned to the store where I had a conversation with "Ken" who was very nice and we even did a cursory glance at the curtain rods and I looked at sofas & chairs again. Ken said he wasn't apprised about my fabric and was sure it was on Mr. ** desk for him to address when he returned to work.

Mr. ** called a week later (early December), to advise me the fabric hadn't arrived yet. I expressed my hope it would be here before Christmas. Of course it didn't arrive and once again in January 2012, I drove back (50+ miles) to the EA store whereupon I was given excuses, etc. by Annette, store owner. She promised to "check into" this and call me back. She called the next day and said she had contacted the vendor and my fabric was "on the way". About 3 or 4 days later, Annette called again stating it would arrive at the store on Jan. 9, a week out. The very next day, someone else called and said, "Your fabric is here!" Mr. ** called and scheduled an appointment time to bring the fabric and cover the chairs on a Saturday. Though it wasn't an inconvenience, he arrived 3 hours later than he was scheduled. He began to cover the chairs when I observed he was not lining the chairs with an "undercover material" that he had told be the day I ordered it, back in September, would be necessary to preclude the original fabric from "showing through" the new one. He hesitated before stating he didn't bring any and perhaps, did I have some "old sheets" he could use. I responded I didn't have any "old" sheets, but did manage to find 3 pillow cases and offered those. We were both "put out" by this. He gave up and said he would just take the seats with him, have them covered and come back the next day (Sunday)..."on my own time" and get this finished. I had no choice but to agree. He did return and we put the chairs together. When I asked him about the remnants and left-over fabric, he told me he didn't bring them. I told him I would come by the store and pick them up, whereupon he said "No, I will mail them to you". When I asked about the window treatment, etc. He stated there was not enough material to do them. I was taken back by this and perplexed but, regrettably now, I didn't pursue the matter and left.

After pondering this dilemma, I for about the 7th or 8th time, returned to the Paducah EA where I explained this situation to Annette. She simply made excuses for Mr. Watkins and she was puzzled because he "always did such a good job and was a good decorator". She asked me what I wanted and I stated "only what I was promised", which was enough leftover fabric to do the window treatment -- just like Mr. ** promised. A few days later, Mr. ** called with Annette on the conference line. He said he was really "put out" with me and my expectations. Furthermore, he denied that he ever offered to do the window text. I must have "misunderstood" him. I strongly disagreed and reviewed the facts. The call ended when he emphatically declared he was "not about to pay for any extra fabric". I politely replied I would take the issue up with Ethan Allen, Corp. He said, "fine, I will defend myself".

I am stunned, disappointed and angry that my experience with a reputable company turned out this way. It was a very negative customer experience to the point of being unbelievable! I might add that my impatience with this prolonged, drawn-out mess, resulted in proceeding with the purchase of a sofa from another local designer store. Perhaps Mr. ** noticed this and that could have peeved him to the point of not caring about my customer expectations. It was never discussed. I would appreciate your response to this complaint and hopefully an agreeable resolution to my satisfaction. As in all business, that is all that is expected... a happy customer! Thank you.

Then I checked the hem of the rug and found at least two places where the sewing was so crooked. It looked like the operator was drunk when it was completed. I sent photos to the store and then had to follow up again with them to find out what would happen. Right now, the rug is on the way back to the manufacturer to see if it can be "repaired". For $1200 I am extremely dissatisfied with the quality of the rug and totally unimpressed with the customer service.

I was told he would place an order for those, and they would take approximately 3 weeks to arrive, at which time, he would call me and switch out the ones he was putting up. After a month and not hearing from him, I called Ethan Allen. They put me in touch with the installer who claimed he had no recollection of this conversation and asked if he could call him back.

He did call me back and let me know that he forgot to order them, but prior to calling me this time, he had completed the order and said they would take approximately 3 weeks. Well, 3 weeks later, he called and said that the company did not offer the tiebacks in the same color as the rod! And he offered to paint them himself.

I was shocked that they would tell such a lie. Secondly, I would never allow this man to take the tiebacks for fear of never getting them back and to pay thousands of dollars for overpriced window treatments that only to have some man paint them? Seriously? Ethan Allen has lost their minds! They quoted me $8100.00 to do my living room, and they still have the audacity to continue to call me to see if I've decided to do them. Ha, they'll never see another dime nor will I ever recommend them.

I called her and asked when she had time if she could measure the inside of the shelves for me and she could call me back. After an hour 1/2, there's no phone call so I called her again and she stated she was with a customer and would call me back in 10 min. 3 hours later, still no call. I waited till the next day mid-afternoon to see if she would call and still no call. I called and spoke with the manager which, to be honest, she made excuses for the sales person. All Ana could have done was give the information to the girl that was at the front desk (the greeter) and have her call me.

I guess Ethan Allen must me doing very well if they can afford to lose customers. The manager also doesn't know how to keep a customer, I suggested that they should have given me a discount and not give Ana her full commission since she did not follow up with me. I love the piece that I want but I think I just might go somewhere else. It seems that they either don't stand behind their product or don't care about customers.

About a month ago, I went into that store and half of the store was empty. I thought they were moving or going out of business. Not one sales person approached me and I walked the whole store. The manager should have posted a note or someone should have said they were redoing the store and putting new furniture out. I guess that should have given me a hint about the customer service they provide. Many of my neighbors thought the same thing that they were closing.

I called the store 10 days ago and nobody returned my call. I was told that it was not under warranty and the company would not do anything about it. Later the staff (Mary **) stated that I could take the mirror to the store and they would look at it and get in touch with the corporate office and they would return my call with a decision. Once again, they never called me back.

When I called today, I spoke with the manager Annie and she said they would not fix the mirror or do anything about this. I can not believe that a company would not stand behind their product. Why would a brass mirror simply fall apart from the frame after hanging on the wall for five years? It is a heavy mirror but should be engineered to withstand holding together. I told Annie that I would not ever buy any other products from Ethan Allen. She simply stated, "I am sorry you feel this way about it."

I will tell others through word of mouth that this is not a company that stands behind its products and they quite frankly were rude and disrespectful to me. When going to the store with the mirror, they told me they need not hear about my story, they've heard it before.

How different they were when I went to order two complete rooms full of furniture? They were so sweet and accommodating. They gave me no suggestions how to repair the mirror or further resolve the problem. We spent over $20,000 with our orders and now this is how the company responds. I have antique furniture and mirrors that are 75 years old that are holding up better than Ethan Allen's product. I am bitterly disappointed.

When the sofa was delivered, I was surprised that it was different, and not the same, as the sofa that the salesman had sold me. In good faith, and pursuant to Ethan Allen's sales receipt and Terms and Conditions of Sale, a copies of which are attached, I have contacted Ethan Allen numerous times and attempted to return the sofa. Unfortunately, the Ethan Allen personnel I have contacted have refused to acknowledge that I contacted them, not been cooperative, and in the case of the District Manager, made bizarre statements about the attached Terms and Conditions of Sale document.

On or about November 3, 2010, I purchased a sofa from Ethan Allen salesman, Eric **. The sofa was delivered to my house on December 17, 2010.

On December 18, 2010, approximately 24-hours after the sofas delivery, I placed a telephone call to Salesman ** and explained that the cushions of the sofa delivered to my house were different from the floor model that he had shown me, and were not the same as the floor model, which he represented to me as being identical. I explained that the cushions are much too large, and different from the ones I tested and sat on in the showroom. That model had softer cushions. I went on to say that the manufacturer stuffed the cushions with so much filling that the cushions were much thicker and fatter than the ones in your showroom. The cushions were so much thicker that when I sit on the sofa it made me feel as though I am being pushed off the sofa by the too-large cushions. I stated that the cushions were not a good match for this size of the sofa because they take up and absorb so much of the available sitting space on the sofa as to not leave enough room for people to sit on the sofa.

I explained to Salesman ** that because I had agreed to purchase the sofa in good faith, but had been sold a sofa that had been misrepresented as being the same as the showroom model, and was unacceptable, I was returning the sofa to Ethan Allen pursuant to the sales receipt and Terms and Conditions of Sale document. I stated to Salesman ** that I wanted Ethan Allen to pick up the sofa and give me a full refund without penalty because of the misrepresentation.

Salesman ** explained to me that a return would be impossible at that time. Salesman ** asked me to unzip the cushions, press all the air out of them and again check their performance. I was also told that the cushions would probably have to break in over time. If this didn't work, Salesman ** explained that the defect with the sofa might be a warranty issue and that an Ethan Allen representative would have to visit my home, inspect the sofa, and the Ethan Allen would subsequently make a decision as to correct or replace to sofa or cushions. In any event, a return would not be possible until Ethan Allen made a ruling as to what the problem with the sofa was.

I visited my local lumber yard, purchased a piece of plywood, wrapped the cushions and covered them with the plywood and parked my two-ton automobile on the cushions for several days. This action did not break in the cushions. Subsequent to my telephone conversation with Salesman **, Ethan Allen Customer Service Representative Chris **, at telephone number **, stated in a message to me: "The -6 cores should not be performing like this. I will send my Upholstery Technician to inspect. Expect a call from Eric (Technician) in the next 48 hrs. to schedule service."

A representative of Ethan Allen subsequently visited my house, inspected the defective sofa, took photographs of the sofa, and stated to me that someone from Ethan Allen would contact me in the next week-or-so.

Having not received the promised call from Ethan Allen, I again contacted Messrs. ** and **. Both stated there was nothing wrong with the sofa, and that Ethan Allen had no obligation to take any further action. I explained that pursuant to the Terms and Conditions of Sale document, I still wanted to return the sofa refund, but I was told that since the three-day return period had expired and my only alternative was to purchase softer, replacement cushions.

Since I need a sofa and wanted very much to avoid litigation, I continued to try to work with Ethan Allen. I contacted Salesman ** about how to go about obtaining replacement cushions. Again, having not received any response I sent another message to Salesman **. This is his response to my question if he had received my message: @I didn't. I'm sorry; I'll get right on that today and will be in touch with what service says.''

After some time, Salesman ** contacted me and stated that replacements for the defective cushions would cost me approximately $250. Needless to say, I was disappointed.

Subsequent to my communication with Salesman **, I met with Ethan Allens Tysons Corner Design Center Manager Brenda ** who, like other Ethan Allen representatives, was dismissive of my concerns and refused to accept my request for refund stating that the return period had expired. Ms. ** dismissed the fact that I had tried to return the sofa within the period allowed by the Terms and Conditions of Sale document, and she pressured me into paying $262.50, for new replacement cushions.

After receiving the new cushions some time later, I discovered they still did not perform as the floor model cushions did at the Tysons Corner Design Center. I again wrapped the cushions, covered them with the plywood, and parked my two-ton automobile on the cushions for several days. This action did not break in the cushions. The new cushions I was pressured and forced to purchase do not have an acceptable appearance and do not look like my original cushions. The new cushions I purchased are wrinkled, crumpled, and ugly. The new cushions I was pressured and forced to purchase also did not come with material for the throw pillows that are standard with the sofa. Although I paid for them, I suspect Ethan Allen wants additional money from me.

In an attempt to confirm that the Ethan Allen representatives at the Tysons Corner Design Center had not been honest with me and had, and continued to, deceive me, I visited Ethan Allen Salesperson Lauren **, Ethan Allen, 2900 Wilson Blvd., Arlington, Virginia, on or about February 9, 2011, a copy of SRs business card is attached. SR stated to me that if wanted to purchase the same sofa I purchased the Tysons Corner Design Center, I should select the type of cushion I preferred by sitting on the floor model there at the Arlington store. SR stated that I should be careful because the cushions on the floor model were not the same as the cushions that I would receive because the floor model was similar to a rental car it had been sat on so many times by so many people over such a long time that the cushions were only a rough approximation of the sofa I would be purchasing.

Because of Ethan Allens bad faith and dishonest treatment of me, I contacted Ethan Allens corporate headquarters in Danbury, Connecticut. I spoke with Eddie ** and his supervisor at telephone number **. Mr. ** initially returned my telephone calls, but stopped returning my calls after my second or third call. Mr. ** was not helpful.

Subsequent to my contact with Mr. ** and his supervisor, I received a call from Ethan Allen District Manager Cheryl ** at telephone number **. I explained all the issues with the defective sofa that I had purchased how I had tried to return it and how I had been stonewalled and pressured into purchasing new cushions at my expense, etc. As with other Ethan Allen representatives, District Manager ** was uncooperative. With a new twist of bad faith and dishonesty, District Manager ** insisted that I had not paid for the replacements for the defective cushions and that Ethan Allen had paid for them! District Manager ** continued with her dishonesty and stated to me that the paperwork provided to me at the time of purchase stated that Ethan Allen furniture requires a break-in period! Although Ethan Allen has still not provided me with a receipt for the replacement cushions I paid for, a copy of my credit card statement is attached indicating that Ethan Allen charged me $262.50, on March 24, 2011. Additionally, the attached Terms and Conditions of Sale document stating nothing about break-in periods.

A search I conducted of the World Wide Web revealed dozens of internet complaints about Ethan Allens lack of candor when retailing furniture to the public. I am seeking a full refund of the purchase price of the sofa and the purchase price of the cushions. I am also requesting Ethan Allen visit my house and remove the sofa and cushions.

We would not have made this purchase without a means to remove the old furniture. Basically, the saleslady lied in order to make a sale.

We ordered the set in December and only accepted the mattress before the bed because it would take another 8 weeks for the bed and we were informed by the company that it was advisable to take the mattress and box spring first. The bed is a four poster canopy bed (obviously appealing more to a little girl than say a 30-year old man) but it is so high off the ground when you add in the normal box spring and mattress that we find it unsafe in the circumstances. We specifically told the salesperson that the bed was for a child and that is what we find upsetting that the company would sell us a product so obviously inappropriate and unsafe. Do not, I repeat, do not deal with this company. We feel so violated.

Finally, I got someone in Arizona and as of today still have no one to come out and fix. I then took it upon myself to thumb through the yellow pages and lo and behold found this great man. He came today and fixed the bracket as well as installed a few others to make sure this would not happen again. Now I am trying to be reimbursed the money I just laid out. I am dealing with Conn., the main headquarters. I hope to have an answer tomorrow . The bottom line is they need some kind of repair center set up here. They closed the store in New York where I initially made my purchases. I spent $30-$40,000. I also had bought another shade in New York for my bedroom; it kept breaking. I kept paying for repair. Finally I gave up because the people said it was not their problem, made in New York. New York said to me what could they do, I was in Nevada. I would like to get rid of it and get shutters. I never asked for money for that.

My wife and I have been very frustrated and disappointed with the lack of professionalism shown by their staff, particularly Janet ** and Breanne **. When there have been problems with our purchase, they have not followed through to ensure that the challenges are resolved and that we are satisfied. When we initially made our purchase on July 16, 2010, we were promised that the window treatments and rug would be delivered within 4 weeks to 6 weeks. We were also asked to pay for one half of the purchase up front and the balance upon our receipt of our entire purchase. After almost 10 weeks, we have received only about $4500 worth of our initial $25,000 purchase, and neither Janet nor Breanne have been able to provide us with an estimated date for the delivery for the rest of our purchase.

We have repeatedly been told that the material for the curtains and the rug are back ordered. After receiving a portion of the order, we were given the option of picking other materials for the rest of our order because their employees did not know when or if we would receive the items. We would never have placed the order if we had been told they might not be able to provide us with the materials, particularly newer materials. It is mystifying that a national corporation, such as Ethan Allen, has been out-of-stock on standard materials for three months. It has been very upsetting to have Ethan Allen employees calling us to pay the balance on the three curtains we have received, particularly when we were told that we would pay the balance when all of the items were delivered.

I am very uncomfortable giving Ethan Allen more money, when so many businesses (particularly in this industry) are going out of business and when their employees cannot confirm that the material is even available. Again, I paid about $12,500 on July 16, 2010, and 10 weeks later, I have only received about $4500 of merchandise, some of which was damaged. I do not think it is reasonable nor fair to expect me to pay another $2300 when I have no idea when or if the rest of my order will be delivered. Further, my wife and I are both frustrated that their employees can find time to call us to request payment, but can never find the time to call us to update us on the delivery of our order.

We were also really disappointed with the process leading up to our purchase. We scheduled an appointment for Breanne to come to our home and to go over fabric samples. I took time off of work from my medical practice, only to have Breanne cancel the appointment at the last minute. When she did come to our home one or two weeks later, she certainly created the impression that she postponed her appointment because we were the only meeting for the previous Friday, but on the day she rescheduled, she had booked two other appointments in Santa Barbara and had made arrangements for a date after she met with my wife and I. Even more disconcerting was the long delays in getting Breanne to follow-up on our order, to the point that I contacted our regional manager, Peter **, because of imminent price increases.

Breanne had told us that the prices would go up by about 10 percent at the beginning of July 2010. There were further delays of weeks for Breanne to provide us with the contracts and measurement information. When we went to review the fabrics and finalize our purchase, Breanne had mistakenly selected the wrong fabric for our master bathroom, and my 9-year-old son and I both immediately noticed the mistake. Further, as we were finalizing our purchase and the store was about to close, we realized that after about four or five weeks of discussing our order with Breanne, she had never asked us about our preferences for curtain rods, valances, trim, and hardware. Even though we had been to the Ventura store several times, she never showed us the displays for these essential elements of our purchase. Next, Breanne and Janet miscalculated our order so that the contracts had to be revised. The series of errors and mistakes went from frustrating to comical to disturbing.

Twice during the past year we have been promised the option of no-interest financing for 6 to 12 months, only to be told that we did not qualify for financing, despite our 780-790 FICO scores and my good income. We are very frustrated about our interactions with Ethan Allen, particularly the Ventura store. If we cannot get these matters resolved within the next week, we will be forced to dispute the entire purchase with our American Express credit card.

During the past four months, I have spent an inordinate amount of time attempting to complete a $26,000 purchase through Ethan Allen. Obviously, Ethan Allen does not value my business, and clearly they have not regard for my time or treating me with basic human decency. During an era in which Thomasville is closing stores, I am surprised at Ethan Allen’s myopic business strategies. The fact that Ethan Allen has not delivered my order in accordance with our contract, and the fact that Ethan Allen has repeatedly ignored my requests to resolve this matter raise serious concerns about Ethan Allen’s business ethics and lead me to wonder if Ethan Allen is going to make a fraudulent money grab before going out of business.

I paid Ethan Allen over $13,000 back in early July 2010, and after four months, Ethan Allen has only delivered about 10 percent to 20 percent of my purchase. In good faith, I paid Ethan Allen the balance on the items I received. Due to the lack of response from any management figure at Ethan Allen, whether the local manager, Janet **, the regional manager Peter **, or the corporate office, Ethan Allen has fully neglected this problem to the point that I am considering filing a complaint with the Ventura County and Santa Barbara County District Attorneys. I have disputed the charges through American Express.

Given their total disregard for me as a customer, if Ethan Allen cannot deliver my entire purchase along with a discount for the time I have had to waste on rectifying this matter, I think we may need to cancel the entire order. I am not interested in purchasing custom draperies in green to match a $10,000 custom area rug, only to have the area rug never delivered. Additionally, my Ethan Allen Avenue Collection bed frame is falling apart due to poor workmanship. I would like Ethan Allen to repair this problem at no charge to me.

Thank you for your thoughtful consideration of this matter. I look forward to your immediate reply.

So I went into the store again and it’s not easy going to the store, it’s in garden city and I'm in Brooklyn and you could only go when your sales girl is there, no one can fill in for one another. So if that particular girl ever won the lottery and left, the customer would be in trouble, I worked on Wall Street as a trader and if one of us was out someone else filled in.

I picked whether it matches totally or not anything would look better than this. They told me I can't, why not? They shouldn't have made that decision were I was forced to settle for a fabric that wasn't my 1st choice. I need the same print I originally picked for my sofa it wasn’t my fault the idiot that delivered it cut the whole chair taking it out of the paper.

They have the material it’s available, it’s the second fabric that’s not available anymore. I asked them take back the sofa and match it to the chair but the sofa and chair have to match. I have 3 different fabrics in the room, too much I wanted the sofa and chair to match and the other 2 chairs are fine. Now they’re saying they can’t do anything for me, I chose the fabric I had no choice they didn’t want to give me my fabric that I originally picked with the excuse it didn’t match the dye lot, ridiculous how much off could it be, I had to settle for a totally different fabric that I really didn’t want. The chair material is discontinued.

I spent over 6,000.00 dollars now they tell me since I’m unhappy they can sell me the material at cost for the chair and reupholster it, with the original fabric I picked. Why should I have to pay what I originally ordered? Why did they put me through picking new material why didn’t they send me the swatch of the new dye lot to begin with, instead of insisting I have to pick a new material? Why should I spend more money, I bought 2 chairs, sofa and loveseat, from them. To make insult to injury I said should be compensated for this, they said o we will give you.

A gift check for $125.00 they didn’t send me a check they gave me an in store credit, big deal they get their money back anyhow. I only want my chair done over in the original fabric I picked for no extra charge. This whole mess wasn’t my fault, I didn’t change my mind, they wouldn’t listen to me, and send me a swatch of the new dye lot and make me make the decision now they are and at my cost. And left the customer would be trouble. I was a trader and when one of us was out life didn’t.

1) Limited communication regarding the status of our order between ordering and first delivery. We sent numerous emails to the Sales Associate asking for updates or about repairing items (see below) with zero or delayed responses.

2) We received a crooked $800 crystal lamp and reported that to the Sales Associate. (a) She said she needed to take pictures of it, so we worked to set up an appointment for her to come to the house. After much back and forth to find a convenient date, we made an appointment and I hurried home from the office at lunch. However, the Associate was late and I had to get back to the office for a meeting. In trying to reschedule, I just asked if I could take the picture myself, which was now an acceptable alternative for the Associate. I was astounded that this wasn’t suggested initially to save time and unnecessary efforts. (b) It took 3 months for anyone to contact me about receiving a replacement and when it was finally delivered 4 months later, it too was defective.

3) We were not notified that the fabric for our curtains was discontinued, and only found out by calling the store for an installation update 3 months later. The fabric had been discontinued several weeks prior and our representative had been asked to call us to get a new fabric chosen a long time ago. This was certainly a shock to us having heard nothing about it, while expecting that the curtains were to be installed later that week!

4) Curtain installation, though quick, was riddled with problems which the installer tried to hide: (a) Chipped chair; chipped side table; chipped media cabinet; scuffed walls. (b) We did not hear from anyone about repairs for several weeks after complaining. Our project cost approximately $25,000 and I am shocked at the amount of problems that we encountered with practically zero effort made to retain us as an ongoing customer.

The sofa arrived Sept. 25. The delivery men couldn't get it in the elevator and, after carrying up two flights of stairs, couldn't get it in my front door. They turned it around a few times and managed to get half of the sofa in. They pulled it back out and told me they couldn't fit it in. I told them to remove the legs. They said they didn't do that, I needed special service.

I told them to try again and I was told they had other deliveries and needed to get to Connecticut! They took the sofa back. I called Ethan Allen and apprised them of the problem. They informed me that the sofa could be "deconstructed and reconstructed" in my apartment. That would cost me $350! This was customer service.

I called the design consultant, Ron. He told me that they did this all the time and why was I getting so upset. The sofa wasn't due to be delivered until Nov. so I was ahead of schedule. I called customer service again and was told I needed to speak to "Lisa" but she wouldn't be in until Monday Sept. 27. I left a voice message and my number. I called Lisa on Sept. 27 and she still wasn't in. I'm still waiting for Lisa to call me. I shouldn't have to pay the additional charge for Ethan Allen's errors.

Then the fun began the table leaf was damaged and 2 of the chairs when it finally arrived so my husband sent them back, so now we have half a table and only 2 chairs we are still waiting for a new table top and chairs and now if we cancel the order they get to keep $250 of our hard earned money also the saleswomen completely misrepresented the wood, she gave us a sample to look at and it was supposed to be a hardwood and the one we got is soft wood now this has all been going on since June so no family dinners at my house.

I'm not really sure where to go from here. I agonized a long time over the chairs before I ordered them. I'm not an impulsive buyer, which is why I've lived with hand-me-downs in my living room for 10 years. But now, I'm kinda **. I hope the chairs are being made in North Carolina by some hard working person and not in some cheap factory in China. I've read other reports of poor quality craftsmanship and fabric pulls on some of the delayed items that customers have ordered. I'm seriously considering canceling my order and going to Crate and Barrel. I need chairs but I don't need to be taken for a ride.

I did not receive any intimation from them and I sent an email on the 7th and again, today, with no courtesy of a response. This has ruined our whole experience of buying furniture and honestly I had the slightest idea that it would take 18 weeks to deliver the furniture. I would have bought it elsewhere. When I was promised 12 weeks, it should have factored in various possible reasons for delay but having to wait an additional 6 weeks for some fabric delay or something is absolutely unacceptable and a breach of contract. I would appreciate any help possible and would expect a reputable organization like Ethan Allen to be more accountable for their actions.

I do have another complaint and it is about the customer service at the store in Springfield, Oregon. We had a catalog that was recent with the most recent prices, and we wanted to buy an armoire. We went to the store to purchase it and noticed it was $300 more than the catalog price. The sales clerk said that the prices had just been raised but we insisted that we would pay the catalog price. They would not honor the price and they do not offer discounts or deals. Each store is different with sales, deals and customer service, and the store in Redding, CA gave us two sales when we purchased our furniture but the Springfield store did not.

Dana tried telling me no one has ever complained yet there are hundreds of complaints on one single website. They try to make you think your product is damaged from natural causes, but its low-quality products that damage themselves. Never buy from here. They told me they can’t have another service tech look at the defects and basically told me, "whoops, that’s not my problem". They provide terrible customer service. You’re better off going to Wal-Mart or Ikea.

Ethan Allen refused to take the pieces back until we chose a new bedroom suite from them. We chose the suite we wanted and there is not another set that would work. Thressa obviously is at fault for her lack of measuring and we should not be forced to buy another set from them. We have been treated very rudely and in an unprofessional way especially after years of our support!

I will be contacting the Better Business Bureau and the Ethan Allen Headquarters. I will never buy another piece of furniture from this company!

In addition, there were tears at three corners where the skirt is attached to the sofa. Also, the cushions are uneven. The skirt on the sofa is also uneven. I told her I wanted the sofa replaced. She took photos and left my home telling me not to worry, she was going to talk with their manager. She also informed me that there would be a restocking fee. I paid $2000 for the sofa and it should be in better condition than it is. I was told that I should hear from EA no later than Wednesday.

I received a phone call telling me there was nothing they could do about it because it was a special order item and that they would send someone out to repair the sofa. Priscilla, the person who contacted me, was rude. I requested a meeting with the design manager and my design consultant and they refused to honor that request. I want the sofa replaced. I do not want someone coming to my home to repair a $2000 sofa I just received.

A customer service rep called Friday to say that they weren't aware that I wanted them since I hadn't received the sofas, despite the fact that I gave delivery instructions for them. They still haven't arrived though a truck came this morning. My final pieces, the most important ones, took close to 19 weeks to arrive. I phoned weekly for the last 3 weeks of waiting time and was told that they were in the warehouse "waiting to be unloaded.” Again, there were defects (smashed corners on the sofa, holes, and marks on upholstery).

What's worse, the fabric was a different quality than the swatch in the store, and the sofas had skirts on them, which I specifically didn't want, and I'm fairly certain that I didn't get the cushion upgrades I paid for. I'm now waiting to hear whether I can send the sofas back for correction, and how long that process will take. In the meantime, I'll still have no furniture to sit on in my living room, and I'm hosting a charity event in 3 weeks. There's no way I will order from EA again!!

I had to call her back and she said that she would put the order in right away for someone to come out and assess the damage. No one called, so I called her again and she gave me Trish's number to call. Trish had just received the order on Wednesday and said I would hear from someone within 48 hours, which is also what Ashton had told me on Monday. I called Trish again on Thursday and she said that even when they came out that if they had to order parts, it would take longer. Keep in mind that this is the only bed that I own other than a crib and a futon.

I finally gave up and had someone else fix my bed with wood screws. The screws that were originally put in the bed were not long enough. I will never shop at Ethan Allen again and have also put a complaint into the Better Business Bureau. I feel that I should be compensated for this inconvenience. By the way, I had already paid for the bed in full when it took months to receive it. It was just an inconvenience and an insult that you have such poor customer service. No one that knows me will ever shop in your store again. I have another friend that is also not happy with her purchase of a bed and dresser and hers didn’t even break.

My curtains arrived months later than expected. My salesperson said they had been in on time, but he forgot to call me. His mother had died, and he couldn't focus. I felt sorry for his mother's death, but someone should have called me in his absence. When I went to pick up the curtains, the same woman was incredibly rude to me. She should be fired. The worst was that I went to a warehouse sale six days after my first shipment arrived. All of my furniture was available for 50-75 percent off retail. I was shocked! The salesperson (who happened to be working the warehouse sale) never told me they would be on sale.

I've just been disappointed in general with my experience. My salesperson is catty and talks about his other customers in a way that is not appropriate. The receptionist has been rude to me repeatedly as previously mentioned. I purchased a six bedroom home and need a lot of furniture. I will not go back to Ethan Allen. Ethan Allen is definitely a negative outlier.

A new mattress support system and new side rails were ordered by Ethan Allen Albuquerque upon my objection. I felt that this scenario would likely repeat itself. On 4/20/10, a new mattress support system and new side rails arrived. The installers could not insert side rails into the headboard because wood dowels used between side rails and headboard were not of proper size. At this time, I called Mr. Jim Stokes, owner/manager of Ethan Allen Albuquerque and requested a full refund. Mr. Stokes refused a full refund. I have filed a complaint with the Better Business Bureau. This complaint has become part of the information issued to the public about this company.

At this point, we were out $3,600 deposit and though we were buying this furniture mainly to have the recliners, we had to make a decision and we unfortunately agreed to accept the offer. We accepted delivery of the new chairs and we are very unhappy with them. We find it impossible to have any level of comfort sitting on them. Our evenings at home watching TV or reading are no longer enjoyable. I requested that Ethan ** take the furniture back and I would contribute financially to such a transaction. This request was rejected according to Eric because this furniture was a custom order. I corrected Eric on this point. It was not a custom order.

The chairs and couch arrived in January at different times and have been sent back twice due to a broken leg on the couch when it was delivered, and scratches and dents in the 2 chairs. They tried to glue them and fix them, but it was horrible looking so there was no way I was keeping $4,500 in banged up, broken furniture. This is on top of the sectional that finally arrived at the end of January and an accent table that was broken and re-ordered and arrived in February. So, the store manager said "keep the broken and scratched furniture till your new ones come in", and because we had no furniture in the room, I reluctantly said OK.

On January 20th, I was assured by the Warranty Dept. that new frames were ordered for all 3 pieces and they would call me when they came in. Three months went by and I finally called and after no returned calls and my persistence, I was told they were ordered incorrectly and would be reordered that day. That was April 20th! Through this whole ordeal, I have never gotten calls back from anyone in any department when I was promised a return call. The store where I bought the furniture said that after it was re-ordered by warranty, they never get involved again and have no idea what happens to the customers they so quickly grab a credit card from. That's the system, like it or not.

My whole space was designed around these pieces, and now all I want is for them to pick up this poor quality furniture, give me a refund for the goods they have never delivered, and leave me alone. This is the worst company I have ever dealt with in my 50+ years on this planet. Do not buy your furniture at Ethan Allen!

My husband called me at work to tell me the delivery had been made and began describing the sofa. I knew there was no way that the sofa was ours, it wasn't that the fabric was incorrect, it was also the style, etc. Of course, Ethan Allen was closed well before 7:00PM and there wasn't even a number on the delivery paperwork with a number you could call either during normal working hours or after working hours. The delivery people were contract (not Ethan Allen employees). We had no idea who they were or how to contact them. Early that morning, we received a call late Monday evening that my mother was dying. We departed for Florida very early the next morning. So we were stuck with someone else's sofa.

I called the Ethan Allen store on the way to Florida and advised them of the mistake. We had no idea when we were going to return. They returned my call late that afternoon after trying to determine whose sofa we had in our possession and the rightful owner of the sofa in our home. My mother passed away on Wednesday and we returned home late Thursday. I called them on the return to advise them that they could pick up the sofa and deliver the correct sofa. We had a small window on Friday, as we had to travel back out of town to Georgia where the funeral would be on Saturday. We received the correct sofa as scheduled on Friday, 3/19, almost 4 months after we initially placed the order.

To top that off, one of the 2 pillows (not cushions) had a bad zipper that was splitting open. I paid over $1,500.00 for this sofa and I have a pillow that is not even useable. So I took the pillow to the store on March 30 to see if they can just put in a new zipper. Oh no, they have to order another one. Another 4 -6 weeks for one little pillow. I called today, April 21, to find out the status of the order. They are telling me it should be here by May 7. I believe this is totally unsatisfactory and I never want anything to do with the company again. I will gladly tell anyone my story and will recommend they do not do business with this company. They care zero about their customer!

I almost walked out the door, but after about two hours of thinking it over, and the sales person assuring me that it was built to meet their warranty, I went for it. What a mistake! Within 3 months, the fabric on the seat cushions began to split. I called for help and they asked for the fabric code off the label. Funny thing, there was no label matching their description. After weeks of trying to get an answer, they told me that there were no reports of problems with this fabric and that, being linen we must have exposed it to too much sunlight. We almost always keep our curtains closed, but the sofa was "as is" so it's not their problem.

Then, after about 6 months of use, one of the springs snapped. As is! But they could sell me some matching fabric and a new spring! This is our living room sofa. The dog is not allowed on it, the kids are not allowed to eat while sitting on it, and I admonish anyone who "drops" onto it. Most of it use comes when my wife and I are watching TV. It gets regular use, but nothing rough. Now, after only one year a caster has failed along with a second spring. To keep this sofa, we will have to strip it down, replace 2 springs, reupholster the seat cushions and replace the feet. This was built to hold up to their warranty? We are out the original $1000.00 purchase price and looking at hundreds more just to make it useable. In it's current condition, it causes back problems in two areas due to lack of support from broken springs.

I am currently awaiting a representative's visit to assess the situation. I have purchased many other EA pieces in the past (30 years ago) and the quality was outstanding. Unfortunately, the quality is no longer there. The sofa smells like witch hazel--awful. I took two years to decide on new styles for the room. I will say that their Edwardian desk is lovely. My complaints are with the upholstered items. Even if they replace the chair/ottoman, I'll have to find another detailed fabric to make the whole room work as well as the current fabrics. The entire room was configured by one of their designers. Taking a main fabric out will really upset the apple cart here. Still awaiting the company's visit.

Custom Pillow, Model 70251 (2)

Verbal estimated delivery from Kaye ** at the time was early December. Early October 2009, I received an email message from Kaye ** saying our furniture would now arrive in late October (earlier than expected). We subsequently got rid of our old furniture, had the rugs professionally shampooed, etc., in anticipation of the new furniture. In mid-November 2009, there's a call from Ethan Allen saying our custom pillows had arrived. We instructed them to hold on to them until the sectional arrived.

In December 1, 2009, the Mr. Swivel Rocker and two ottomans were delivered. However, still there's no sectional. End of December 2010 came, and no sofa for the Christmas holidays either. I called Ethan Allen to complain about the runaround. In the end October 2009, we were now told there was a shortage of the fabric we ordered and the sectional was not yet in production. The store manager (Phyllis) said she would personally follow up and keep me personally informed as to the progress being made.

In mid-January 2010, I received a call from Phyllis at Ethan Allen saying two pieces of the sectional were complete and at their distribution center. (What happened to the third piece?) In late January 2010, I received a call from Phyllis at Ethan Allen saying the final sectional piece had arrived and was ready for delivery. We set up delivery for the sectional and the custom pillows for February 4.

On February 4, 2010, the three-piece sofa was delivered but not the custom pillows as promised. The driver said he had been at the store in Sterling earlier in the morning and they could easily have put the pillows on the truck. (Left hand not talking with the right hand.) I called the Ethan Allen store, very irate over this entire fiasco.

We were being told first one thing and then another. It appears the initial sales person was just out to make a sale and didn't know what she was talking about with regard to giving a realistic estimated delivery date to her customers. We weren't informed until late December that they had not even started production. It did not arrive until almost 5 months after placing the order. The store manger promised (regardless of company policy) after everything we'd been through, that the custom pillows would be delivered with the sofa. Obviously, this was not passed on to anyone else who could coordinate it while she was on her day off.

After venting my anger, Lisa said the best she could do was to ship the pillows to us via UPS at no charge. I agreed. Several hours later, she called back saying the pillows could not leave the store without they receiving the final payment first. Again, a ridiculous company policy. This is really bordering on being atrociously petty. After our spending over $7,600 and having to go through all this aggravation, to not ship something until you receive a mere $275 is ridiculous. Who in their right mind would make the final payment on any product without receiving it?

I am absolutely flabbergasted at your lack of care for your customers, repeated broken promises, delayed delivery, and lack of coordination amongst your own staff. With Phyllis on her day off, I was told there was no one there who could make a decision. What does that say about your corporate management style?

I will tell all my friends not to have any dealings with you. I also plan file a complaint with the Better Business Bureau. We had planned to have Ethan Allen design and make furniture for our sun room, but we are now reconsidering this decision.

The table leaves were not matching. I could see my rug through the leaf cracks. They said, "Oh, we make it that way." If you can fit a credit card width between, that is the correct fit. My husband is a wood worker and he assured them it was not correct. They are all ** including the president Farouq K. That company should be out of business! They do nothing for the customer or any of the problems with quality or workmanship or customer service. They blame it on you and try to weasel their way out of any responsibility. I wanted them to take it all back and return my money. No returned calls from customer service, no home visit, nothing. I was so disgusted. I will never buy another thing from that company. They should be shut down! The president should be fired! I finally gave up after months and months of complaining and never getting anywhere.

In addition, the sofa skirt is rippled all around the sofa. Pictures were taken by a representative and forwarded to Ethan Allen's corporate offices. After seven weeks, I was informed that someone would be sent to provide more filling for the back pillows and steam the sofa skirt. corporate is refusing to replace the seat cushions even though the repair rep suggested it. My previous sofa that I had for ten years was in a better condition than this sofa after the first three months. I spent a considerable amount of money on this furniture and I am shocked by the lack of quality. I'm sure Mr. Farooq K., CEO of Ethan Allen, would not consider this sofa acceptable for placement in his living room.

Finally, more than 3 months after being ordered, it arrived. The person who was present to receive it immediately noticed a few problems: Mainly that the style of the arms was not what was ordered! Additionally there were some minor fit and finish issues. The delivery representatives contacted their bosses in this regard and advised them to have it noted on the delivery papers (which it was). If I was there, I would have likely refused delivery, which may have avoided some of this (or just led to entirely different headaches).

Again, calls to our salesperson were not returned! Finally another visit to the store provided another promise of a callback, but also the contact of Ethan Allen's customer service representative and promises that they would make it right. A callback from our salesperson was finally received - she wanted to come and take pictures of the sofa? Repeated back and forth calls to their customer service rep led to eventually being referred back to the salesperson (Customer service only handles warranty issues, and this wasn't a warranty issue.). Upon ending the last call with their customer service, I was told that the store manager would call me back later that day. As usual, no call came.

The following day, I was called by the salesperson Sherry. I was again told that she wanted to take pictures, etc. I explained that I did not see the point in that and I was interested in knowing when I would be receiving the sofa that I ordered. Amazingly, I was then told that the customer has to take responsibility for what they ordered (even though this was clearly not what was ordered). She said the store manager would call me. That was 4 weeks ago, and I am still awaiting the callback.

I would defy her to find a cat hair on it. However, she said she was going to follow-up with me on this but she never did. I stopped using the duvet cover after a short time. I just got a good deal on some picture; however, that was priced an ungodly $600.00/piece. They had been mismarked and were also marked down from there, so I ended up paying a reasonable price in the end.

Once they received it, I got an email stating that the table was heavily used. I used the table only for decorative purposes. Now, they have me retracting my complaint and the power is in their court. I am scheduled for major surgery, which they are aware of. I know I am not getting this table back in perfect condition, nor will I be able to determine if I was happy with the job they did, since I will be bed-bound for a while. Today, I emailed Ms. ** about the status of the table and she wrote back that it was in service; she will email me pictures as I had requested and scheduled the re-delivery.

I have offered them to keep the table with no reimbursement. They should have run with that offer. I have also offered to get 1/3 back of what the table was worth. Why would anyone want to take a defective table back? I do not want this table back. It is a lemon, like the other three pieces they were willing to take back. I am sure I will be getting a call that the table will be fine, in their eyes. Their repair service was very considerate about the condition of the table when it was inspected at my home. Don't fall into a trap and retract a complaint upon their request, if it is not in your favor just yet.

I called a customer service representative immediately and now, I have to go through the process again for the 4th time in less than a year. This process will take over a month. They required a representative to evaluate the issue and tried to fix it. I feel that I do not have to accept the process yet again. This is a $1,150 table. It is getting exhausting and is very upsetting.

To remedy the situation, I would be pleased to have a check in the amount of the table plus tax and for them to immediately pick up the table.

I cannot believe that they take absolutely no responsibility for this. I thought that I was purchasing quality furniture and that Ethan Allen stands behind their workmanship. I have purchased other furniture in the past at outlet stores, etc. that lasted far longer than this furniture! Never again will they see me in their stores.

A call was placed to Trish again by me to explain what had happened. Again, she was made aware of the fabric complaint and what Wilson upholstery stated to me. They also assessed the filling in the lounge, sat in it and stated something was wrong. The cushion was made wrong it was falling off the front of the chair. I neglected to inform you that at this time, the sectional that I had purchased for my family room was placed in my living room, still covered so as not to have any further pulling of its fabric. The cats are still banded at the bedroom. After several phone calls to Trish complaining of the fabric, each call ended with the same answer, "We are going to replace the stained area and we are going to replace the filling,” never answering how this was going to help with fabric problem. Because of her insistence, I allowed Wilson Upholstery to take all cushions and pieces for reupholster. After several weeks, I received all that was taken, no different fabric, still pulled even just sitting on it. I was told this was normal wear, certain fabrics did this. I refused to accept that a sectional billed at $5800.00 would look like junk in just months. Several more calls to Trish resulted in no resolution to this matter. Therefore, I contacted my credit card and placed the matter in dispute on April 3, 2009.

I then searched the Web and found the Ethan Allen Corp. office phone number and was put in touch with Donna **, Head of Upholstery. The outcome was that Ethan Allen had numerous problems with this fabric. I could go to the store and reselect fabric keeping the sectional I have until I received the new one. I advised Donna that I did not want to reselect fabric. I wanted Ethan Allen to come and pick up the furniture and take the cost off my Ethan Allen credit card. Donna graciously replied that she would contact Trish in Charlotte and have her contact me to schedule a pick-up as well as call credit department to have the charge removed. I stated that I hope that this was the end of this long situation. She replied that she hope that I would in the future reconsider purchases from Ethan Allen. I stated that at this time, after having so many problems, I just wanted this to be over. She laughed and agreed stating that it would be. At that time, I felt this situation problem was taken care of, but after several weeks of not hearing from either Trish or Donna, I decided to call Donna and explained that I had not heard from Trish in Charlotte office. This was on 5-22-09. Donna assured me that she would call Trish and put fire under her.

On 5-28-09, after no contact, I called Trish who informed me that she new nothing of my situation with Donna ** at corporate office. Immediately, I attempted to contact Donna on June 4, 2009. I left a message, no return call received. June 5, 2009, I left a message, no response. On 6-8-09, I finally got Donna. She stated that she spoke with a Shane who stated to her that they could not help me with the sectional because my cat had urinated on the couch, therefore nothing could be done. I reminded Donna of our previous conversations and that this was a lie. I asked what proof they had and who stated this. This was a blatant lie. Since that conversation, I have not heard from Donna who stated that she would speak with management. I have left messages on 6-9-09 and 6-10-09 with no response. Please help.

We contacted service and they came to the house and adjusted the legs on the furniture to alleviate the buckling in the skirting. That did not correct the problem. They came back and tried steaming, but that did not work. They insisted that the carpet in our new house was too thick and the skirting that came loose was our fault because it wasn't meant to be yarded on, according to their service rep. I explained that I was trying to smooth the wrinkles with my hand, which they misconstrued to be yarding. They would not accept any responsibility for the problem. Photos were taken, comparisons made, and an independent upholstery company did an evaluation. The upholstery company felt the concerns were all valid and agreed that this was not the quality they were used to seeing. They made recommendations to Ethan Allen.

A few days later (7 months after the purchase), I received a letter from their service department saying that they were washing their hands of the situation and that all items met Ethan Allen standards. I registered a complaint with the BBB in Calgary. Ethan Allen came back with the same reply, but conveniently did not actually address all the concerns.

I am not impressed! I feel that we were totally misled with regards to warranty and customer satisfaction, and feel ill that I had spent so much on furniture. I made the mistake of thinking they were reputable but I will never make that mistake again. I can't believe that they can turn a blind eye and get away with these sorts of things!

It is upsetting how Ethan Allen was not able to show us any flexibility with changing our order even though we only called a few days after the deadline to make changes. While we were only a few days late in our request to make changes to our order, Ethan Allen is currently 20 days late with our furniture order. This wrongly implies that deadlines only apply for the customer and not for Ethan Allen.

When the rug arrived, I found that the quality of the rug was not very good, and the padding was larger than the rug. So, I immediately called Ethan Allen, and they told me to ask the truck driver to cut the rug to size. The truck driver was surprised as he didn't have the tools to do this, and I felt that it was up to Ethan Allen to come over and cut the padding to size. I called many times to have someone come over to look and the rug, etc., but to this day, I haven't heard from them. Customer service at Ethan Allen leaves a lot to be desired. I was a relatively low maintenance customer. There wasn't a dozen of phone calls and complaints, merely a request regarding this rug; and Ethan Allen has been non-responsive. It's a pity that I didn't go online to check out Ethan Allen before I made my purchases. Ethan Allen is a company that does not care about you once they have your money; it's pretty sad!