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Ethan Allen Reviews

1.7
531 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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About Ethan Allen

Pros
  • Excellent customer service experience
  • Durable products that last for years
  • Wide variety of styles and options
Cons
  • Frequent delivery delays reported
  • Inconsistent product quality issues

Ethan Allen Reviews

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    Page 6 Reviews 530 - 680

    Reviewed March 25, 2003

    I bought several funitures in the Glendale store under their sale promotion of 6 months no payment and no finance charge on Sept02. Ethan Allen bills their customer when the furniture is delivered. However, I received a bill for $1752.57 the following month October for an item which I have not yet received. In addition, it was not processed under their promotional sale which meant that I had to pay finance charge. I brought this to the store manager's attention and he said he will follow up. The bookkeeper later called and said that she will credit the finance charges.

    The furniture finally arrived to my home on Feb03. It is March03 and I still have not gotten a credit for the finance charges. It gets more complicated. I told the bookkeeper that I was charged in error. The dollar amount in question was for $1752.57. This was the furniture that I just received on Feb03. The correct charge for that furniture should have been for $1168.96 (1752.57 - 583.63 (deposit) = 1168.96). I received a new bill for $1168.96 for the furniture which I just received. This is correct. It was only then that I realized that I should not have been charged for $1752.57 back in Oct02 which I am still paying finance charges on. I notified the bookkeeper but never got a call back. I called again but still no answer and we are back to the beginning again.

    It's been frustrating trying to resolve this matter. I called the customer service number on the card but was told that only the store can rectify the problem. I have given them a copy of all my statements and yet still no resolution. This has dragged on too long and no one wants to help.

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    Ethan Allen Company Information

    Company Name:
    Ethan Allen
    Year Founded:
    1932
    City:
    Danbury
    State/Province:
    CT
    Country:
    United States
    Website:
    www.ethanallen.com