Ethan Allen Reviews

We ordered the set in December and only accepted the mattress before the bed because it would take another 8 weeks for the bed and we were informed by the company that it was advisable to take the mattress and box spring first. The bed is a four poster canopy bed (obviously appealing more to a little girl than say a 30-year old man) but it is so high off the ground when you add in the normal box spring and mattress that we find it unsafe in the circumstances. We specifically told the salesperson that the bed was for a child and that is what we find upsetting that the company would sell us a product so obviously inappropriate and unsafe. Do not, I repeat, do not deal with this company. We feel so violated.

Finally, I got someone in Arizona and as of today still have no one to come out and fix. I then took it upon myself to thumb through the yellow pages and lo and behold found this great man. He came today and fixed the bracket as well as installed a few others to make sure this would not happen again. Now I am trying to be reimbursed the money I just laid out. I am dealing with Conn., the main headquarters. I hope to have an answer tomorrow . The bottom line is they need some kind of repair center set up here. They closed the store in New York where I initially made my purchases. I spent $30-$40,000. I also had bought another shade in New York for my bedroom; it kept breaking. I kept paying for repair. Finally I gave up because the people said it was not their problem, made in New York. New York said to me what could they do, I was in Nevada. I would like to get rid of it and get shutters. I never asked for money for that.

My wife and I have been very frustrated and disappointed with the lack of professionalism shown by their staff, particularly Janet ** and Breanne **. When there have been problems with our purchase, they have not followed through to ensure that the challenges are resolved and that we are satisfied. When we initially made our purchase on July 16, 2010, we were promised that the window treatments and rug would be delivered within 4 weeks to 6 weeks. We were also asked to pay for one half of the purchase up front and the balance upon our receipt of our entire purchase. After almost 10 weeks, we have received only about $4500 worth of our initial $25,000 purchase, and neither Janet nor Breanne have been able to provide us with an estimated date for the delivery for the rest of our purchase.

We have repeatedly been told that the material for the curtains and the rug are back ordered. After receiving a portion of the order, we were given the option of picking other materials for the rest of our order because their employees did not know when or if we would receive the items. We would never have placed the order if we had been told they might not be able to provide us with the materials, particularly newer materials. It is mystifying that a national corporation, such as Ethan Allen, has been out-of-stock on standard materials for three months. It has been very upsetting to have Ethan Allen employees calling us to pay the balance on the three curtains we have received, particularly when we were told that we would pay the balance when all of the items were delivered.

I am very uncomfortable giving Ethan Allen more money, when so many businesses (particularly in this industry) are going out of business and when their employees cannot confirm that the material is even available. Again, I paid about $12,500 on July 16, 2010, and 10 weeks later, I have only received about $4500 of merchandise, some of which was damaged. I do not think it is reasonable nor fair to expect me to pay another $2300 when I have no idea when or if the rest of my order will be delivered. Further, my wife and I are both frustrated that their employees can find time to call us to request payment, but can never find the time to call us to update us on the delivery of our order.

We were also really disappointed with the process leading up to our purchase. We scheduled an appointment for Breanne to come to our home and to go over fabric samples. I took time off of work from my medical practice, only to have Breanne cancel the appointment at the last minute. When she did come to our home one or two weeks later, she certainly created the impression that she postponed her appointment because we were the only meeting for the previous Friday, but on the day she rescheduled, she had booked two other appointments in Santa Barbara and had made arrangements for a date after she met with my wife and I. Even more disconcerting was the long delays in getting Breanne to follow-up on our order, to the point that I contacted our regional manager, Peter **, because of imminent price increases.

Breanne had told us that the prices would go up by about 10 percent at the beginning of July 2010. There were further delays of weeks for Breanne to provide us with the contracts and measurement information. When we went to review the fabrics and finalize our purchase, Breanne had mistakenly selected the wrong fabric for our master bathroom, and my 9-year-old son and I both immediately noticed the mistake. Further, as we were finalizing our purchase and the store was about to close, we realized that after about four or five weeks of discussing our order with Breanne, she had never asked us about our preferences for curtain rods, valances, trim, and hardware. Even though we had been to the Ventura store several times, she never showed us the displays for these essential elements of our purchase. Next, Breanne and Janet miscalculated our order so that the contracts had to be revised. The series of errors and mistakes went from frustrating to comical to disturbing.

Twice during the past year we have been promised the option of no-interest financing for 6 to 12 months, only to be told that we did not qualify for financing, despite our 780-790 FICO scores and my good income. We are very frustrated about our interactions with Ethan Allen, particularly the Ventura store. If we cannot get these matters resolved within the next week, we will be forced to dispute the entire purchase with our American Express credit card.

During the past four months, I have spent an inordinate amount of time attempting to complete a $26,000 purchase through Ethan Allen. Obviously, Ethan Allen does not value my business, and clearly they have not regard for my time or treating me with basic human decency. During an era in which Thomasville is closing stores, I am surprised at Ethan Allen’s myopic business strategies. The fact that Ethan Allen has not delivered my order in accordance with our contract, and the fact that Ethan Allen has repeatedly ignored my requests to resolve this matter raise serious concerns about Ethan Allen’s business ethics and lead me to wonder if Ethan Allen is going to make a fraudulent money grab before going out of business.

I paid Ethan Allen over $13,000 back in early July 2010, and after four months, Ethan Allen has only delivered about 10 percent to 20 percent of my purchase. In good faith, I paid Ethan Allen the balance on the items I received. Due to the lack of response from any management figure at Ethan Allen, whether the local manager, Janet **, the regional manager Peter **, or the corporate office, Ethan Allen has fully neglected this problem to the point that I am considering filing a complaint with the Ventura County and Santa Barbara County District Attorneys. I have disputed the charges through American Express.

Given their total disregard for me as a customer, if Ethan Allen cannot deliver my entire purchase along with a discount for the time I have had to waste on rectifying this matter, I think we may need to cancel the entire order. I am not interested in purchasing custom draperies in green to match a $10,000 custom area rug, only to have the area rug never delivered. Additionally, my Ethan Allen Avenue Collection bed frame is falling apart due to poor workmanship. I would like Ethan Allen to repair this problem at no charge to me.

Thank you for your thoughtful consideration of this matter. I look forward to your immediate reply.

So I went into the store again and it’s not easy going to the store, it’s in garden city and I'm in Brooklyn and you could only go when your sales girl is there, no one can fill in for one another. So if that particular girl ever won the lottery and left, the customer would be in trouble, I worked on Wall Street as a trader and if one of us was out someone else filled in.

I picked whether it matches totally or not anything would look better than this. They told me I can't, why not? They shouldn't have made that decision were I was forced to settle for a fabric that wasn't my 1st choice. I need the same print I originally picked for my sofa it wasn’t my fault the idiot that delivered it cut the whole chair taking it out of the paper.

They have the material it’s available, it’s the second fabric that’s not available anymore. I asked them take back the sofa and match it to the chair but the sofa and chair have to match. I have 3 different fabrics in the room, too much I wanted the sofa and chair to match and the other 2 chairs are fine. Now they’re saying they can’t do anything for me, I chose the fabric I had no choice they didn’t want to give me my fabric that I originally picked with the excuse it didn’t match the dye lot, ridiculous how much off could it be, I had to settle for a totally different fabric that I really didn’t want. The chair material is discontinued.

I spent over 6,000.00 dollars now they tell me since I’m unhappy they can sell me the material at cost for the chair and reupholster it, with the original fabric I picked. Why should I have to pay what I originally ordered? Why did they put me through picking new material why didn’t they send me the swatch of the new dye lot to begin with, instead of insisting I have to pick a new material? Why should I spend more money, I bought 2 chairs, sofa and loveseat, from them. To make insult to injury I said should be compensated for this, they said o we will give you.

A gift check for $125.00 they didn’t send me a check they gave me an in store credit, big deal they get their money back anyhow. I only want my chair done over in the original fabric I picked for no extra charge. This whole mess wasn’t my fault, I didn’t change my mind, they wouldn’t listen to me, and send me a swatch of the new dye lot and make me make the decision now they are and at my cost. And left the customer would be trouble. I was a trader and when one of us was out life didn’t.

1) Limited communication regarding the status of our order between ordering and first delivery. We sent numerous emails to the Sales Associate asking for updates or about repairing items (see below) with zero or delayed responses.

2) We received a crooked $800 crystal lamp and reported that to the Sales Associate. (a) She said she needed to take pictures of it, so we worked to set up an appointment for her to come to the house. After much back and forth to find a convenient date, we made an appointment and I hurried home from the office at lunch. However, the Associate was late and I had to get back to the office for a meeting. In trying to reschedule, I just asked if I could take the picture myself, which was now an acceptable alternative for the Associate. I was astounded that this wasn’t suggested initially to save time and unnecessary efforts. (b) It took 3 months for anyone to contact me about receiving a replacement and when it was finally delivered 4 months later, it too was defective.

3) We were not notified that the fabric for our curtains was discontinued, and only found out by calling the store for an installation update 3 months later. The fabric had been discontinued several weeks prior and our representative had been asked to call us to get a new fabric chosen a long time ago. This was certainly a shock to us having heard nothing about it, while expecting that the curtains were to be installed later that week!

4) Curtain installation, though quick, was riddled with problems which the installer tried to hide: (a) Chipped chair; chipped side table; chipped media cabinet; scuffed walls. (b) We did not hear from anyone about repairs for several weeks after complaining. Our project cost approximately $25,000 and I am shocked at the amount of problems that we encountered with practically zero effort made to retain us as an ongoing customer.

The sofa arrived Sept. 25. The delivery men couldn't get it in the elevator and, after carrying up two flights of stairs, couldn't get it in my front door. They turned it around a few times and managed to get half of the sofa in. They pulled it back out and told me they couldn't fit it in. I told them to remove the legs. They said they didn't do that, I needed special service.

I told them to try again and I was told they had other deliveries and needed to get to Connecticut! They took the sofa back. I called Ethan Allen and apprised them of the problem. They informed me that the sofa could be "deconstructed and reconstructed" in my apartment. That would cost me $350! This was customer service.

I called the design consultant, Ron. He told me that they did this all the time and why was I getting so upset. The sofa wasn't due to be delivered until Nov. so I was ahead of schedule. I called customer service again and was told I needed to speak to "Lisa" but she wouldn't be in until Monday Sept. 27. I left a voice message and my number. I called Lisa on Sept. 27 and she still wasn't in. I'm still waiting for Lisa to call me. I shouldn't have to pay the additional charge for Ethan Allen's errors.

Then the fun began the table leaf was damaged and 2 of the chairs when it finally arrived so my husband sent them back, so now we have half a table and only 2 chairs we are still waiting for a new table top and chairs and now if we cancel the order they get to keep $250 of our hard earned money also the saleswomen completely misrepresented the wood, she gave us a sample to look at and it was supposed to be a hardwood and the one we got is soft wood now this has all been going on since June so no family dinners at my house.

I'm not really sure where to go from here. I agonized a long time over the chairs before I ordered them. I'm not an impulsive buyer, which is why I've lived with hand-me-downs in my living room for 10 years. But now, I'm kinda **. I hope the chairs are being made in North Carolina by some hard working person and not in some cheap factory in China. I've read other reports of poor quality craftsmanship and fabric pulls on some of the delayed items that customers have ordered. I'm seriously considering canceling my order and going to Crate and Barrel. I need chairs but I don't need to be taken for a ride.

I did not receive any intimation from them and I sent an email on the 7th and again, today, with no courtesy of a response. This has ruined our whole experience of buying furniture and honestly I had the slightest idea that it would take 18 weeks to deliver the furniture. I would have bought it elsewhere. When I was promised 12 weeks, it should have factored in various possible reasons for delay but having to wait an additional 6 weeks for some fabric delay or something is absolutely unacceptable and a breach of contract. I would appreciate any help possible and would expect a reputable organization like Ethan Allen to be more accountable for their actions.

I do have another complaint and it is about the customer service at the store in Springfield, Oregon. We had a catalog that was recent with the most recent prices, and we wanted to buy an armoire. We went to the store to purchase it and noticed it was $300 more than the catalog price. The sales clerk said that the prices had just been raised but we insisted that we would pay the catalog price. They would not honor the price and they do not offer discounts or deals. Each store is different with sales, deals and customer service, and the store in Redding, CA gave us two sales when we purchased our furniture but the Springfield store did not.

Dana tried telling me no one has ever complained yet there are hundreds of complaints on one single website. They try to make you think your product is damaged from natural causes, but its low-quality products that damage themselves. Never buy from here. They told me they can’t have another service tech look at the defects and basically told me, "whoops, that’s not my problem". They provide terrible customer service. You’re better off going to Wal-Mart or Ikea.

Ethan Allen refused to take the pieces back until we chose a new bedroom suite from them. We chose the suite we wanted and there is not another set that would work. Thressa obviously is at fault for her lack of measuring and we should not be forced to buy another set from them. We have been treated very rudely and in an unprofessional way especially after years of our support!

I will be contacting the Better Business Bureau and the Ethan Allen Headquarters. I will never buy another piece of furniture from this company!

In addition, there were tears at three corners where the skirt is attached to the sofa. Also, the cushions are uneven. The skirt on the sofa is also uneven. I told her I wanted the sofa replaced. She took photos and left my home telling me not to worry, she was going to talk with their manager. She also informed me that there would be a restocking fee. I paid $2000 for the sofa and it should be in better condition than it is. I was told that I should hear from EA no later than Wednesday.

I received a phone call telling me there was nothing they could do about it because it was a special order item and that they would send someone out to repair the sofa. Priscilla, the person who contacted me, was rude. I requested a meeting with the design manager and my design consultant and they refused to honor that request. I want the sofa replaced. I do not want someone coming to my home to repair a $2000 sofa I just received.

A customer service rep called Friday to say that they weren't aware that I wanted them since I hadn't received the sofas, despite the fact that I gave delivery instructions for them. They still haven't arrived though a truck came this morning. My final pieces, the most important ones, took close to 19 weeks to arrive. I phoned weekly for the last 3 weeks of waiting time and was told that they were in the warehouse "waiting to be unloaded.” Again, there were defects (smashed corners on the sofa, holes, and marks on upholstery).

What's worse, the fabric was a different quality than the swatch in the store, and the sofas had skirts on them, which I specifically didn't want, and I'm fairly certain that I didn't get the cushion upgrades I paid for. I'm now waiting to hear whether I can send the sofas back for correction, and how long that process will take. In the meantime, I'll still have no furniture to sit on in my living room, and I'm hosting a charity event in 3 weeks. There's no way I will order from EA again!!

I had to call her back and she said that she would put the order in right away for someone to come out and assess the damage. No one called, so I called her again and she gave me Trish's number to call. Trish had just received the order on Wednesday and said I would hear from someone within 48 hours, which is also what Ashton had told me on Monday. I called Trish again on Thursday and she said that even when they came out that if they had to order parts, it would take longer. Keep in mind that this is the only bed that I own other than a crib and a futon.

I finally gave up and had someone else fix my bed with wood screws. The screws that were originally put in the bed were not long enough. I will never shop at Ethan Allen again and have also put a complaint into the Better Business Bureau. I feel that I should be compensated for this inconvenience. By the way, I had already paid for the bed in full when it took months to receive it. It was just an inconvenience and an insult that you have such poor customer service. No one that knows me will ever shop in your store again. I have another friend that is also not happy with her purchase of a bed and dresser and hers didn’t even break.

My curtains arrived months later than expected. My salesperson said they had been in on time, but he forgot to call me. His mother had died, and he couldn't focus. I felt sorry for his mother's death, but someone should have called me in his absence. When I went to pick up the curtains, the same woman was incredibly rude to me. She should be fired. The worst was that I went to a warehouse sale six days after my first shipment arrived. All of my furniture was available for 50-75 percent off retail. I was shocked! The salesperson (who happened to be working the warehouse sale) never told me they would be on sale.

I've just been disappointed in general with my experience. My salesperson is catty and talks about his other customers in a way that is not appropriate. The receptionist has been rude to me repeatedly as previously mentioned. I purchased a six bedroom home and need a lot of furniture. I will not go back to Ethan Allen. Ethan Allen is definitely a negative outlier.

A new mattress support system and new side rails were ordered by Ethan Allen Albuquerque upon my objection. I felt that this scenario would likely repeat itself. On 4/20/10, a new mattress support system and new side rails arrived. The installers could not insert side rails into the headboard because wood dowels used between side rails and headboard were not of proper size. At this time, I called Mr. Jim Stokes, owner/manager of Ethan Allen Albuquerque and requested a full refund. Mr. Stokes refused a full refund. I have filed a complaint with the Better Business Bureau. This complaint has become part of the information issued to the public about this company.

At this point, we were out $3,600 deposit and though we were buying this furniture mainly to have the recliners, we had to make a decision and we unfortunately agreed to accept the offer. We accepted delivery of the new chairs and we are very unhappy with them. We find it impossible to have any level of comfort sitting on them. Our evenings at home watching TV or reading are no longer enjoyable. I requested that Ethan ** take the furniture back and I would contribute financially to such a transaction. This request was rejected according to Eric because this furniture was a custom order. I corrected Eric on this point. It was not a custom order.

The chairs and couch arrived in January at different times and have been sent back twice due to a broken leg on the couch when it was delivered, and scratches and dents in the 2 chairs. They tried to glue them and fix them, but it was horrible looking so there was no way I was keeping $4,500 in banged up, broken furniture. This is on top of the sectional that finally arrived at the end of January and an accent table that was broken and re-ordered and arrived in February. So, the store manager said "keep the broken and scratched furniture till your new ones come in", and because we had no furniture in the room, I reluctantly said OK.

On January 20th, I was assured by the Warranty Dept. that new frames were ordered for all 3 pieces and they would call me when they came in. Three months went by and I finally called and after no returned calls and my persistence, I was told they were ordered incorrectly and would be reordered that day. That was April 20th! Through this whole ordeal, I have never gotten calls back from anyone in any department when I was promised a return call. The store where I bought the furniture said that after it was re-ordered by warranty, they never get involved again and have no idea what happens to the customers they so quickly grab a credit card from. That's the system, like it or not.

My whole space was designed around these pieces, and now all I want is for them to pick up this poor quality furniture, give me a refund for the goods they have never delivered, and leave me alone. This is the worst company I have ever dealt with in my 50+ years on this planet. Do not buy your furniture at Ethan Allen!

My husband called me at work to tell me the delivery had been made and began describing the sofa. I knew there was no way that the sofa was ours, it wasn't that the fabric was incorrect, it was also the style, etc. Of course, Ethan Allen was closed well before 7:00PM and there wasn't even a number on the delivery paperwork with a number you could call either during normal working hours or after working hours. The delivery people were contract (not Ethan Allen employees). We had no idea who they were or how to contact them. Early that morning, we received a call late Monday evening that my mother was dying. We departed for Florida very early the next morning. So we were stuck with someone else's sofa.

I called the Ethan Allen store on the way to Florida and advised them of the mistake. We had no idea when we were going to return. They returned my call late that afternoon after trying to determine whose sofa we had in our possession and the rightful owner of the sofa in our home. My mother passed away on Wednesday and we returned home late Thursday. I called them on the return to advise them that they could pick up the sofa and deliver the correct sofa. We had a small window on Friday, as we had to travel back out of town to Georgia where the funeral would be on Saturday. We received the correct sofa as scheduled on Friday, 3/19, almost 4 months after we initially placed the order.

To top that off, one of the 2 pillows (not cushions) had a bad zipper that was splitting open. I paid over $1,500.00 for this sofa and I have a pillow that is not even useable. So I took the pillow to the store on March 30 to see if they can just put in a new zipper. Oh no, they have to order another one. Another 4 -6 weeks for one little pillow. I called today, April 21, to find out the status of the order. They are telling me it should be here by May 7. I believe this is totally unsatisfactory and I never want anything to do with the company again. I will gladly tell anyone my story and will recommend they do not do business with this company. They care zero about their customer!

I almost walked out the door, but after about two hours of thinking it over, and the sales person assuring me that it was built to meet their warranty, I went for it. What a mistake! Within 3 months, the fabric on the seat cushions began to split. I called for help and they asked for the fabric code off the label. Funny thing, there was no label matching their description. After weeks of trying to get an answer, they told me that there were no reports of problems with this fabric and that, being linen we must have exposed it to too much sunlight. We almost always keep our curtains closed, but the sofa was "as is" so it's not their problem.

Then, after about 6 months of use, one of the springs snapped. As is! But they could sell me some matching fabric and a new spring! This is our living room sofa. The dog is not allowed on it, the kids are not allowed to eat while sitting on it, and I admonish anyone who "drops" onto it. Most of it use comes when my wife and I are watching TV. It gets regular use, but nothing rough. Now, after only one year a caster has failed along with a second spring. To keep this sofa, we will have to strip it down, replace 2 springs, reupholster the seat cushions and replace the feet. This was built to hold up to their warranty? We are out the original $1000.00 purchase price and looking at hundreds more just to make it useable. In it's current condition, it causes back problems in two areas due to lack of support from broken springs.

I am currently awaiting a representative's visit to assess the situation. I have purchased many other EA pieces in the past (30 years ago) and the quality was outstanding. Unfortunately, the quality is no longer there. The sofa smells like witch hazel--awful. I took two years to decide on new styles for the room. I will say that their Edwardian desk is lovely. My complaints are with the upholstered items. Even if they replace the chair/ottoman, I'll have to find another detailed fabric to make the whole room work as well as the current fabrics. The entire room was configured by one of their designers. Taking a main fabric out will really upset the apple cart here. Still awaiting the company's visit.

Custom Pillow, Model 70251 (2)

Verbal estimated delivery from Kaye ** at the time was early December. Early October 2009, I received an email message from Kaye ** saying our furniture would now arrive in late October (earlier than expected). We subsequently got rid of our old furniture, had the rugs professionally shampooed, etc., in anticipation of the new furniture. In mid-November 2009, there's a call from Ethan Allen saying our custom pillows had arrived. We instructed them to hold on to them until the sectional arrived.

In December 1, 2009, the Mr. Swivel Rocker and two ottomans were delivered. However, still there's no sectional. End of December 2010 came, and no sofa for the Christmas holidays either. I called Ethan Allen to complain about the runaround. In the end October 2009, we were now told there was a shortage of the fabric we ordered and the sectional was not yet in production. The store manager (Phyllis) said she would personally follow up and keep me personally informed as to the progress being made.

In mid-January 2010, I received a call from Phyllis at Ethan Allen saying two pieces of the sectional were complete and at their distribution center. (What happened to the third piece?) In late January 2010, I received a call from Phyllis at Ethan Allen saying the final sectional piece had arrived and was ready for delivery. We set up delivery for the sectional and the custom pillows for February 4.

On February 4, 2010, the three-piece sofa was delivered but not the custom pillows as promised. The driver said he had been at the store in Sterling earlier in the morning and they could easily have put the pillows on the truck. (Left hand not talking with the right hand.) I called the Ethan Allen store, very irate over this entire fiasco.

We were being told first one thing and then another. It appears the initial sales person was just out to make a sale and didn't know what she was talking about with regard to giving a realistic estimated delivery date to her customers. We weren't informed until late December that they had not even started production. It did not arrive until almost 5 months after placing the order. The store manger promised (regardless of company policy) after everything we'd been through, that the custom pillows would be delivered with the sofa. Obviously, this was not passed on to anyone else who could coordinate it while she was on her day off.

After venting my anger, Lisa said the best she could do was to ship the pillows to us via UPS at no charge. I agreed. Several hours later, she called back saying the pillows could not leave the store without they receiving the final payment first. Again, a ridiculous company policy. This is really bordering on being atrociously petty. After our spending over $7,600 and having to go through all this aggravation, to not ship something until you receive a mere $275 is ridiculous. Who in their right mind would make the final payment on any product without receiving it?

I am absolutely flabbergasted at your lack of care for your customers, repeated broken promises, delayed delivery, and lack of coordination amongst your own staff. With Phyllis on her day off, I was told there was no one there who could make a decision. What does that say about your corporate management style?

I will tell all my friends not to have any dealings with you. I also plan file a complaint with the Better Business Bureau. We had planned to have Ethan Allen design and make furniture for our sun room, but we are now reconsidering this decision.

The table leaves were not matching. I could see my rug through the leaf cracks. They said, "Oh, we make it that way." If you can fit a credit card width between, that is the correct fit. My husband is a wood worker and he assured them it was not correct. They are all ** including the president Farouq K. That company should be out of business! They do nothing for the customer or any of the problems with quality or workmanship or customer service. They blame it on you and try to weasel their way out of any responsibility. I wanted them to take it all back and return my money. No returned calls from customer service, no home visit, nothing. I was so disgusted. I will never buy another thing from that company. They should be shut down! The president should be fired! I finally gave up after months and months of complaining and never getting anywhere.

In addition, the sofa skirt is rippled all around the sofa. Pictures were taken by a representative and forwarded to Ethan Allen's corporate offices. After seven weeks, I was informed that someone would be sent to provide more filling for the back pillows and steam the sofa skirt. corporate is refusing to replace the seat cushions even though the repair rep suggested it. My previous sofa that I had for ten years was in a better condition than this sofa after the first three months. I spent a considerable amount of money on this furniture and I am shocked by the lack of quality. I'm sure Mr. Farooq K., CEO of Ethan Allen, would not consider this sofa acceptable for placement in his living room.

Finally, more than 3 months after being ordered, it arrived. The person who was present to receive it immediately noticed a few problems: Mainly that the style of the arms was not what was ordered! Additionally there were some minor fit and finish issues. The delivery representatives contacted their bosses in this regard and advised them to have it noted on the delivery papers (which it was). If I was there, I would have likely refused delivery, which may have avoided some of this (or just led to entirely different headaches).

Again, calls to our salesperson were not returned! Finally another visit to the store provided another promise of a callback, but also the contact of Ethan Allen's customer service representative and promises that they would make it right. A callback from our salesperson was finally received - she wanted to come and take pictures of the sofa? Repeated back and forth calls to their customer service rep led to eventually being referred back to the salesperson (Customer service only handles warranty issues, and this wasn't a warranty issue.). Upon ending the last call with their customer service, I was told that the store manager would call me back later that day. As usual, no call came.

The following day, I was called by the salesperson Sherry. I was again told that she wanted to take pictures, etc. I explained that I did not see the point in that and I was interested in knowing when I would be receiving the sofa that I ordered. Amazingly, I was then told that the customer has to take responsibility for what they ordered (even though this was clearly not what was ordered). She said the store manager would call me. That was 4 weeks ago, and I am still awaiting the callback.

I would defy her to find a cat hair on it. However, she said she was going to follow-up with me on this but she never did. I stopped using the duvet cover after a short time. I just got a good deal on some picture; however, that was priced an ungodly $600.00/piece. They had been mismarked and were also marked down from there, so I ended up paying a reasonable price in the end.

Once they received it, I got an email stating that the table was heavily used. I used the table only for decorative purposes. Now, they have me retracting my complaint and the power is in their court. I am scheduled for major surgery, which they are aware of. I know I am not getting this table back in perfect condition, nor will I be able to determine if I was happy with the job they did, since I will be bed-bound for a while. Today, I emailed Ms. ** about the status of the table and she wrote back that it was in service; she will email me pictures as I had requested and scheduled the re-delivery.

I have offered them to keep the table with no reimbursement. They should have run with that offer. I have also offered to get 1/3 back of what the table was worth. Why would anyone want to take a defective table back? I do not want this table back. It is a lemon, like the other three pieces they were willing to take back. I am sure I will be getting a call that the table will be fine, in their eyes. Their repair service was very considerate about the condition of the table when it was inspected at my home. Don't fall into a trap and retract a complaint upon their request, if it is not in your favor just yet.

I called a customer service representative immediately and now, I have to go through the process again for the 4th time in less than a year. This process will take over a month. They required a representative to evaluate the issue and tried to fix it. I feel that I do not have to accept the process yet again. This is a $1,150 table. It is getting exhausting and is very upsetting.

To remedy the situation, I would be pleased to have a check in the amount of the table plus tax and for them to immediately pick up the table.

I cannot believe that they take absolutely no responsibility for this. I thought that I was purchasing quality furniture and that Ethan Allen stands behind their workmanship. I have purchased other furniture in the past at outlet stores, etc. that lasted far longer than this furniture! Never again will they see me in their stores.

A call was placed to Trish again by me to explain what had happened. Again, she was made aware of the fabric complaint and what Wilson upholstery stated to me. They also assessed the filling in the lounge, sat in it and stated something was wrong. The cushion was made wrong it was falling off the front of the chair. I neglected to inform you that at this time, the sectional that I had purchased for my family room was placed in my living room, still covered so as not to have any further pulling of its fabric. The cats are still banded at the bedroom. After several phone calls to Trish complaining of the fabric, each call ended with the same answer, "We are going to replace the stained area and we are going to replace the filling,” never answering how this was going to help with fabric problem. Because of her insistence, I allowed Wilson Upholstery to take all cushions and pieces for reupholster. After several weeks, I received all that was taken, no different fabric, still pulled even just sitting on it. I was told this was normal wear, certain fabrics did this. I refused to accept that a sectional billed at $5800.00 would look like junk in just months. Several more calls to Trish resulted in no resolution to this matter. Therefore, I contacted my credit card and placed the matter in dispute on April 3, 2009.

I then searched the Web and found the Ethan Allen Corp. office phone number and was put in touch with Donna **, Head of Upholstery. The outcome was that Ethan Allen had numerous problems with this fabric. I could go to the store and reselect fabric keeping the sectional I have until I received the new one. I advised Donna that I did not want to reselect fabric. I wanted Ethan Allen to come and pick up the furniture and take the cost off my Ethan Allen credit card. Donna graciously replied that she would contact Trish in Charlotte and have her contact me to schedule a pick-up as well as call credit department to have the charge removed. I stated that I hope that this was the end of this long situation. She replied that she hope that I would in the future reconsider purchases from Ethan Allen. I stated that at this time, after having so many problems, I just wanted this to be over. She laughed and agreed stating that it would be. At that time, I felt this situation problem was taken care of, but after several weeks of not hearing from either Trish or Donna, I decided to call Donna and explained that I had not heard from Trish in Charlotte office. This was on 5-22-09. Donna assured me that she would call Trish and put fire under her.

On 5-28-09, after no contact, I called Trish who informed me that she new nothing of my situation with Donna ** at corporate office. Immediately, I attempted to contact Donna on June 4, 2009. I left a message, no return call received. June 5, 2009, I left a message, no response. On 6-8-09, I finally got Donna. She stated that she spoke with a Shane who stated to her that they could not help me with the sectional because my cat had urinated on the couch, therefore nothing could be done. I reminded Donna of our previous conversations and that this was a lie. I asked what proof they had and who stated this. This was a blatant lie. Since that conversation, I have not heard from Donna who stated that she would speak with management. I have left messages on 6-9-09 and 6-10-09 with no response. Please help.

We contacted service and they came to the house and adjusted the legs on the furniture to alleviate the buckling in the skirting. That did not correct the problem. They came back and tried steaming, but that did not work. They insisted that the carpet in our new house was too thick and the skirting that came loose was our fault because it wasn't meant to be yarded on, according to their service rep. I explained that I was trying to smooth the wrinkles with my hand, which they misconstrued to be yarding. They would not accept any responsibility for the problem. Photos were taken, comparisons made, and an independent upholstery company did an evaluation. The upholstery company felt the concerns were all valid and agreed that this was not the quality they were used to seeing. They made recommendations to Ethan Allen.

A few days later (7 months after the purchase), I received a letter from their service department saying that they were washing their hands of the situation and that all items met Ethan Allen standards. I registered a complaint with the BBB in Calgary. Ethan Allen came back with the same reply, but conveniently did not actually address all the concerns.

I am not impressed! I feel that we were totally misled with regards to warranty and customer satisfaction, and feel ill that I had spent so much on furniture. I made the mistake of thinking they were reputable but I will never make that mistake again. I can't believe that they can turn a blind eye and get away with these sorts of things!

It is upsetting how Ethan Allen was not able to show us any flexibility with changing our order even though we only called a few days after the deadline to make changes. While we were only a few days late in our request to make changes to our order, Ethan Allen is currently 20 days late with our furniture order. This wrongly implies that deadlines only apply for the customer and not for Ethan Allen.

When the rug arrived, I found that the quality of the rug was not very good, and the padding was larger than the rug. So, I immediately called Ethan Allen, and they told me to ask the truck driver to cut the rug to size. The truck driver was surprised as he didn't have the tools to do this, and I felt that it was up to Ethan Allen to come over and cut the padding to size. I called many times to have someone come over to look and the rug, etc., but to this day, I haven't heard from them. Customer service at Ethan Allen leaves a lot to be desired. I was a relatively low maintenance customer. There wasn't a dozen of phone calls and complaints, merely a request regarding this rug; and Ethan Allen has been non-responsive. It's a pity that I didn't go online to check out Ethan Allen before I made my purchases. Ethan Allen is a company that does not care about you once they have your money; it's pretty sad!

Now, I became concerned. At this rate, the table which was not even six months old was looking dirty and spotty. It was as though they would appear out of nowhere with each use and I could not get them to go away. I called Ethan Allen service and talked to a furniture service person who said to me after complaining about the problem and that my older pieces (Ethan Allen) did not do this, "We have heard many complaints about this. You are not alone. All I can tell you is it has the type of finish on the top that when there are hands on it or anyone rubbing it, it responds by showing up in shiny spots, smudges that will not go away. No polish or wiping the table will fix that. We have sent letters back to the company manufacturing source and have got no change from this. What they use is a polyurethane spray on coating which has a problem if rubbed or touched."

After that, I told him I have a dining room table in the other room which is 20 years old and has lacquer finish on it and it does not show anything nor does my Ethan Allen Hutch/secretary which I open all the time. He said that was a different finish then and now, they are using a finish that is a spray on to save on labor and they continue to use it regardless of the letters and the complaints. He said, "We can come out and either put a new finish on it which we will have to re-stain and refinish with the same thing, but the spots will come back again and it will chip easier and show the chip; or we can use a wooly steel wool and rub and polish the spots and marks out with it and the whole table." I asked how that would leave my table looking and he said, "It will take the spots out, but it will leave a more shiny look to the table." And here is what I did not want to hear. He said the spots could come back but then all I had to do was wooly out the spots (myself) and it would look okay.

I asked if they could send someone out to look at the table and he said yes and to call Ethan Allen store for service appointment. I did. After that, a man came out and we basically had the same discussion. He said to me that the marks were from usage (it means in the dictionary normal treatment). This word kept being used again and again as if he was saying "You touched it and that is the (problem). That is what occurs." Am I not supposed to touch my table, so it does not get these spots that do not come out? This was not acceptable to me. At this point, I was being told that I would have to pay $100 for them to just pick it up. I said, "Wait a minute. I think this is a problem which me and your other customers have had passed on to us through a bad finish from the company. I need to talk to someone in command about all this." He said okay and told me call the service center. I called and was told to leave a voice message with Jim. He oversaw customer problems.

I spoke with Jim the following Monday and again went over the problem. He was polite but again used the word and phrase, "This is happening because of usage." After much talk and frustration, he said, "We are a dealership. We are not owned by Ethan Allen. We are somewhat separate from them (which confused me a bit), but since you have been a long time customer with them and have pieces..." With this, I thought I would not like to be a first time customer. He continued, "We agree to come one time and fix your table." I said, "Is there going to be a charge for this?" And he said no, but it will only be one time, which made me think if my table comes back looking bad, or I sign an agreement, I am cooked. First, I should not have to be going through this to start with. This is a problem which should have never been. Second, now he is saying, "We will do you the favor at our expense (on their problem) but if we do, do not bother us again and that will be it."

He said they would have to pick up the table in about three weeks and keep for four to five days. I am afraid if they take it from the house and try to fix it and I do not like it or they damage the table (whack it) while moving it, this thing will go from bad to worse. I am truly frustrated and disappointed with Ethan Allen Furniture. I do have the name of the regional manager, which I have not gone to yet. I would like to resolve this as easily as possible. This looks like a problem that they cannot fix for me, except give my money back, which will be another battle most likely, or leave me a shaky decision, which may cause more problems. At this moment, I feel trapped. I only have one comfort, that I am not alone on the finishes that they are putting on the tables. The man said they are using it on all tables and many others have complained. I do not know what they have done about it for them.

When she did the floor layout of my living room, she insisted that I needed the chest for a space in the living room and that it would match with the coffee table. Well, when the chest finally arrived about six weeks later (remember these were all floor samples), it was the wrong color. When my husband called to complain, she told him that I knew that the colors would be different and had authorized the chest purchase in a different stain - not! This weekend, they are finally delivering the last piece of furniture I had ordered and I've got my fingers crossed that it matches the stain on the other pieces of bedroom furniture that it is supposed to match.

Candice has no intentions of correcting any of her errors or replacing the mismatched pieces she has sent to me. We have gone over her head but basically the store manager will not help out. The lack of customer service at this store is unbelievable. I wish I had gone to Thomasville! I am a relatively low maintenance customer; there haven't been dozens of phone calls and complaints, merely requests for corrections to my orders but the management at Ethan Allen has been non-responsive and actually extremely rude. Buyers beware!

I have a rocker, dining room table, 8 chairs, bed, HUGE dresser, end tables, night tables, deacon bench, large three sectional wall unit… and I think that's all. I still love each and every piece of the furniture, even the bed where my puppy teethed on the foot railing. The original customer service was excellent. The furniture is sturdy and has been in constant use and still in wonderful condition, except of course for normal usage. I have nothing but praise for the Santa Rosa Ethan Allen store.

They sold me a $2,000 leather chair, a La-Z-Boy that was a piece of junk, and they first told me it was too expensive and then too inexpensive and that's why the color came off on your clothes. It fell apart in a year. We had to sue the designer to get our furniture fixed and it was never right. The down feathers came through the fabric and stuck you and the fabric had holes in it within two years. We have no children or pets and are very careful with our things. So Ethan Allen did very well for us and we would buy from them again.

When I called to discuss my dissatisfaction about the loveseat, I was referred to Joyce who said she would get back with me. I was asked what I wanted to do and I said I wanted to return the loveseat and order another sofa (Brady Incliner). I was told they would look into it and get back with me. When contact was made, I was then told that it would not be possible as the Sofa had been discontinued. Another solution would have to be determined. I have yet to receive a call back. This has been ongoing since July 08. My original purchase was made in Jan. Delivery on that purchase was made on Feb 21. There is much more to this to get into but, in a nutshell, I am still not happy with my loveseat.

The warranty is 5 years only. Now I am worried about letting anyone use any of the other chairs in case someone gets seriously injured when it collapses and throws them onto the floor or into the table. Ethan Allen will do nothing - it is out of warranty and they don't care if someone gets hurt. Chair cost $350 with tax and delivery charge. But it is part of a $3700 set. Without matching chairs, the whole set becomes worthless/useless. In this case, no one was hurt but if the other chairs collapse in the same way, next time we may not be so lucky.

Another problem occurred with two comb back chairs I purchased from Ethan Allen and they sent a furniture medic to fix. I had the furniture medic touch, feel and take pictures of the couch. His report stated fabric was rough. I then contacted corporate headquarters via email. They assigned me Francine **, their upholstery specialist. She had me send an arm cover and she was going to look into a solution. I received a call from Ms. ** on October 1, 2008 and she said the fabric was Linen and would need time to soften. They won't compensate as per her words. I would like to mention I spent over $30,000 for my house to be furnished by Ethan Allen and they would absolutely not budge on taking this sofa back or having it re-upholstered. This couch cost me $3,000 and I can't even lay on it.

I've called the service representive at the corporate office and after many attempts to resolve this, I was asked to email pictures. Quite frankly I thought that once they see the pictures this issue will be solved. Stu from upholstery emailed that the dye coming off the chair was use related and also not under warranty. We sent a letter to the CEO, Kathwari, and got a response from none other than Stu. This time he said he had researched the leather that has been used in our chairs for the past six years and no one has complained of this problem...and it is out of warranty.

The dye should not come off a $1600 chair in a year or in 20 years. It isn't wearing off, it is wiping off and it's only on one chair. The only way we would discover this problem is when we attempted to wipe it off or, as what recently occurred, my arms were damp when sitting in it. Unfortunately, they claim that this didn't happen after the warranty was expired so therefore, it's not their problem. These are the most expensive items of furniture that we ever purchased but we assumed that coming from Ethan Allen they would be only of the highest quality.

I wish I had read Consumers Affairs complaints before we bought. I don't know where to go to warn people that Ethan Allen is no longer about quality but about expensive furniture. They don't care about their customers satisfaction.

It is just very stressful and time consuming to try to deal with these nasty people. We are not rich and $1600 for a blotchy dyed chair is a very expensive mistake. Very upsetting to say the least.

A new woman called me, Betsy and said she was to take care of my order. She told me over the phone that she thought something was wrong wiht the order and she came over that same day to show me the window treatments. Well not only was one of them incorrect, they were ALL incorrect. The hardware was not covered in the back like it should have been, the fabric was too short/not long enough, the sides of the fabric was VELCROED(which I think is RIDICULOUS for that amount of money on 3 sets of windows), amongst other things. She gathered her things and told me it would take another 4-6 weeks to make things right.

Well after another 2 weeks of arguing with her district manager, they finally gave me a $500 discount and removed the additional $300 markup. They then told me the new fabric would be in August 10th and it would go to the workroom and they would start on it. Well fabric didn't come in until the 17th and we were then out another week. Then they told me it would be installed by Labor Day. They were not ready then. THEN I was told they were going to install it on Friday Sept 6th in the morning...Betsy called me the day before and said they didn't ship all the parts and it would have to wait until the following week.

So then we schedule an installation date of 9/11 at 8am. At 8:15am, I get a call from the store manager stating Betsy had a family emergency and couldn't make it. At this point, I had it. I have NEVER delt with such a debocle of a company before. I cancelled my order and told them I wanted my initial deposit of $2300 refunded asap. I am planning on writing a certified complain to the CEO as well as obtaining an attorney to compensate my time, money, and energy lost.

Waited 3 1/2 months for window treatments, wasted $2300 that could have been invested in the markets, numerous times back and forth from work, numerous times took time off of work, hours spent on the phone

I called Ethan Allen Service Center here in Atlanta since the Ethan Allen Store where I bought the table closed down. They sent out a technician to look at the table. It was obvious as this man came through my front door, not even saying hello, that he had an Ethan Allen Agenda with no intention of backing any warranty. Four days later I got a call saying that the technician and the customer service manager reviewed the pictures and determined that it was not under warranty. Surprise! Surprise! They told me that I put something hot on the table (I did not). They refuse to take responsibility for shoddy workmanship.

They insist that the problem is my fault when I know that it is not! My mom and dad had an Ethan Allen 60s coffee table and it was my job to polish it periodically. That table was made so well and had a beautiful finish. The crap they sold me should be an embarrassment to them. It's not, of course, because it's only about the sale for them. Caution: Today's Ethan Allen is NOT Your Mom's Ethan Allen

a $900 waste of money

I called Ethan Allen Service Center here in Atlanta since the Ethan Allen Store where I bought the table closed down. They sent out a technician to look at the table. It was obvious as this man came through my front door, not even saying "hello", that he had an "Ethan Allen Agenda" with no intention of backing any warranty. Four days later I got a call saying that the technician and the customer service manager "reviewed the pictures" and determined that "it was not under warranty." Surprise! Surprise! They told me that I put something hot on the table (I did not). They refuse to take responsibility for shoddy workmanship. They must have rampant complaints and in order to actually stay in business, must ignore them. They insist that the problem is my fault when I know that it is not!

My mom and dad had an Ethan Allen 60s coffee table and it was my job to polish it periodically. That table was made so well and had a beautiful finish. The crap they sold me should be an embarrassment to them. It's not, of course, because it's only about the sale for them.

Caution: Today's Ethan Allen is NOT "Your Mom's Ethan Allen". a $900 waste of money

My sister in law works in consumer reporting and has agreed to help. We need to hold them accountable. there is no excuse for poor merchandise at those prices. They will go down fast when people no longer go there. So Ethan allen its up to you. Satsify the customer or loose your business, Remember the customer is always right.

When I removed the unseemly card board that Ethan Allen had taped to the back of the unit there was a glue residue. They wouldn't take of it. They only suggested how I could take care of it. Apparently my time means nothing to them.

But that's not all! One of the 2 pots I bought for $159. is shedding sand. I guess its made to look old but wasn't finished properly with a glaze to keep it from flaking. According to Tracy, they are discontinued and again, tough luck, can't be replaced. Also the end table I received has 3 places where it looks like they patched it together. That cost 479. At least they have agreed to replace it. I bought all this with GE credit which was supposed to be 12 mos. no payment but when I received my bill, the balance is due in 9 mos.

We have bought Ethan Allen in the past many many years ago and it was very good furniture. Its been 20 years since I bought new furniture and this has been the most disappointing purchase I've ever made plus the cost involved. I had saved up for my dream furniture but its just a nightmare. One of their big faults is that they do not let you take fabric home and look at it in your home overnight or for even a few hours. Its very stressful to make an expensive decision in their showroom only although they will come out with the fabric and let you look at it while they are there but you still can't get a feel of something without looking at it for a few hours. They really know how to hold you hostage.

Can't begin to tell you how disappointed and sad I am over this ordeal. If I choose to recover the chair, it will cost me about 400. labor plus the cost of fabric. I shouldn't have to have this done. The least they could do is if that's the only way they cut this particular fabric then I should be given the choice of choosing something else.

My husband kept calling about the financing too. We were going to be charged interest on the furniture with one year grace but the furniture took over a half year to be delivered. Ethan Allen would not waive the finance charges even though the furniture was promised to be delivered in 4 to 6 weeks. We had planned on renting our beach house for the summer months and planned on having the new furniture to help show the house for the renters. But the furniture did not arrive and we were strung out all summer with one piece arriving here and there. The armoire and bed frame were so strong smelling when they did finally arrive from the varnish that my daughter couldn't sleep in her own room, had to keep the windows open for ventilation and had a headache for a month. Even the bench fabric smelled (possibly formaldehyde).

We will never purchase furniture from Ethan Allen again. We were promised the one year no finance charges, promised that all the furniture would arrive in 4 to 6 weeks, the furniture did not arrive for half a year. We were charged the finance charges on the $15,000 after a year passing, we did not have the furniture for 11 months before paying but instead only had the furniture for 5 to 6 months before the financing was due. We were unable to rent our Malibu beach house for the summer with an unfurnished functional decorated room.

Eventually the other side of the sofa had to be fixed with a spring. They were never able to fix the cushion problem, even though they tried everything they knew to do. I'm not complaining about the service but the quality of the sofa is very poor. It looks like I bought it at Good Will! The cushions do not sit well, they look horrible, I'm constantly trying to make them look better but to no avail. I would not recommend this sofa. I will never buy another sofa from Ethan Allen.

I'm stuck with a sofa that looks like a hand me down.

WE will have to donate Alll $15,000 worth of furniture-it sits so poorly it hurt our backs-inspite of their Fixing it (nothing). We would like to sue them, but our attorney says GE owns our Finance contract, and the lawsuit would inviolve them, & cost more than the furniture

I was told by Liliana Gomez on 5/3/08 when I went to pick up the order, to call on Monday 5/5/08 and speak to the person in charge of the cancellation department, who is name Tamy. She was very rude and told me that I was basically out of luck and it was not canceble, although they did not fufill their end of the contract and did not even have the one table for pick up as Ingrid Aguila had told me they had. I am very disapointed in their customer service. It is as though they lie to you regarding when you will receive your merchandise in order to make the sale and then when it does not, the basically tell you, you are out of luck.

My wife could not use the table in question for her party and I am out $300.00. I would have taken the table they were suppose to have ready for pick up, this table came to $249.00 plus tax for $266.43. I had given them a $300.00 cash deposit, but no they could not deal with that.

None at this point, but I expect them to refuse picking up the sofa and demanding to be allowed to repair it and ask for payment. I do not want to give them an advantage where law/contract is concerned and feel that NOW is the time to be careful. Cost of sofa as promised would have been $2008.83 Please advise as I am unfamiliar with Nevada laws. Thank you

I will never shop at Ethan Allen again and will tell everyone that their customer service department is horrible!

1. My husband and I placed an order for furniture worth USD16,284.78 on 10/16/07 at the said store (Sales Order No. 2563671084). The items were for export to Malaysia. The estimated date for delivery to our shippers Crwon Relocations, Hollywood,FL was given as 11/21/07. Hence, our shippers made a booking on a ship leaving Miami port on 12/13/07 thus giving 3 weeks leeway from the estimated date for the delivery to be made to the shippers.

Finally the items were only delivered to the shippers in January 2008, 6 weeks after the estimated date given for delivery! We had stressed the nature of our situation when we placed the order (as Mr. Michael Skolnick, Design Consultant who served us will attest) and had only placed the order because we were given the assurance that the date of delivery would be within 2 weeks of the estimated date of delivery.

2. As the items purchased were for export, we were informed that once the shippers submitted to Ethan Allen the bill of lading, the sales tax amount of USD921.78 would be creditted back to credit card from which the payments were made. Until today 03/14/08, I have not received any refunds.

My husband had used his credit card to pay for this purchase. Unfortunately he passed away suddenly on Dec 21 2007 and his credit card was cancelled in January 2008. I had called and also emailed Mr Michael Skolnick several times regarding this situation. He was of course shocked and said that he would get them to send me the check for the refund instead of trying to credit the card. But till today, I have not received anything yet.

1. As a result of the delay in delivery by Ethna Allen, our shipment could not leave on the vessel booked and we incurred additonal charges totally to USD 850.

2. I have not received my tax refund amount of USD921.78. I would appreciate a check for the total amount of USD1771.78 that is due to me to be sent to me as soon as possible.

I drove to Omaha to talk to someone in person. At that time I picked up one small table and my yard of fabric, but again the staff could not tell me anything about my other furniture. The next thing I knew, the store had closed, and I am out approx $1100. I would like to talk to someone who can either tell me my furniture will be delivered as a C.O.D. for the balance or refund me the difference. If only their Customer Service would return my call.

After telephone calls to Corporate Headquarters, I still have not received a return telephone call, or the status of my July 2007 order which was supposed to be delivered months ago. I have fulfilled my obligation as was agreed, and the only time I have heard anything about my furniture is when a transport company said they had my chair to deliver with a C.O.D. of $300, but no other furniture. They then called back the next day and said I lived too far and would not deliver until they had other furniture to deliver in my part of the state. I would like to complete my business with the Ethan Allen Corporation by either being delivered my furniture or a refund, but I do not want to spend anymore time or suffer anymore stress or financial burden than I have already experienced.

$6,000 down the drain.

The cost of the Duvet Cover, including sales tax, was $585.49. It is no longer available. I also purchased coordinating items for an additional $646.60. The total for all items was $1232.90. They are all mislabeled as washable.

I called E.A. and said I expect to receive some money off the price I paid for the couch. I called E.A. for 3 months and they finally gave me two choices--$1000 store credit or $500 back which isn't even 15% off. I choose the $500 because I will never buy anything from them again. It has been over a month since I have spoken w/ Justin McCullah, the District Manager, and still no credit back to my account.

I am truly shocked by Ethan Allen's behavior. We bought a lot of furniture there 14 years ago an had no problems. They REALLY don't care. I think they know their days in retail are limited. The word is out and consumers like us will vote with our feet. The cost to replace the sofa would be over $2000. Cost of our time and the Counties' (and Tax Payers') to fight this: thousands of dollars.

The chairs are painted black with fabric cushions. The wood that is veneered for the back is coming apart between the layers - the glued and painted wood is peeling apart. Ethan Allen refuses to replace the chairs, they will only pick them up for repair. They can not tell us when we will have our chairs back. I can't understand why they can't bring three good quality chairs to the house, remove the fabric cushions from the defective chairs and place them on good chairs.

After they pick up the defective chairs, we have to wait and schedule another time for redelivery. I will never shop at Ethan Allen again, I would not recommend it to any one.

I was told to bring the cushion into the store where the manager sat in them and said, yes this was much more stiff than the floor model. and the floor model had a more firm style of cushion. he tried to blame it on Hurricane Katrina and problems with suppliers and petroleum based foam products.

I left the store thinking they would order me new cushions. they called 2 1/2 weeks later to say they wanted me to try the floor model cushions. I reluctantly agreed, and it still was as bad, if not worse. NOw they want to charge me $80 a cushion to order the feather blend cushions. horrible 6 month process. I will never shop there again. so much for being service oriented.

A year went by and it happened again and they said I would have to pay for the tops to be changed. I had felt pad on anything that touched the tables. I also noticed that it was now happening vertically. No rubber touching in these areas. I paid over $4000.00 for this Ethan Allen name and they do not stand behind there products.

Our window treatments for the family room cost over $8,000. We also got custom pillows that match the drapery. We were qoted on the fabric price and the fringes for the drapery as well as the matching pillows. The problem is that they qoted us 27 yards for the fringe that cost $100/yard that would be used for the drapery as well as the pillows. They said that this was what they needed in order to custom make these items for us. I had a problem with the qote from the very beginning. I asked them if they would adjust our bill in case they overqoted us on the fringe. They said YES. So we finally got our drapery after waiting 10 weeks. Our matching pillows also came with the WRONG finge (that only cost $30/yard). So the finge that we paid $100/yard for was only used on the drapery.

I called them to get this issue resolved. Finally after several days of being on the phone with them they apologized and told me that I would get the right pillows. Again, after waiting several weeks the pillows came and guess what... they used the right finge ($100/yard) with the WRONG fabric!!! So I called them again. They again, made some excuses and assured me that I would get the right pillows. Again, after waiting another several weeks I finally got the right pillows with the right fabric and the right fringe but they were only 19 inches and we paid for 21 inch pillows not to mention that the finge was falling apart. They really did a HORRIBLE job on them!!!

So for the fourth time they said that they would get me the right pillows and finally I got them.

I got a little suspicious about the measurments of our drapes since it took them 4 times to finally get us what we paid for months ago. My husband and I got a ladder and measured the drapes. So it turned out that the total length of the EXPENSIVE fringe ($100/yard) was only a little over 16 yards. We rounded it up to 17 yards since it would make sense. The total length of fringe that was used for the pillows was 5 yards. So the total lenght of finge that they used for both the drapery and pillows was only 22 yards! We were overcharged $500 since they told us they needed a total of 27 yards of fringe to make everything.

So I called Diane who is the drapery consultant and told her what the problem was. She was very rude and told me that they needed more finge for cutting, etc. I agree that they needed extra but 1 - 2 yards would be plenty, not 5 yards. I told her that they didn't need a total of 15 feet extra. So my conversation with her didn't resolve anything. She basically told me that there was no extra fringe left and it didn't really matter that their measurments were incorrect by 5 yards.

Once I signed the paper it took me calling to find out if it was recieved. But when I called I learned that Jena was out of the office on vacation. She never left an out of office on her email and any time I called the receptionist would only put me through to someone else who took 20 minutes to look up my file. Jena also never informed me she was going to be gone.

Part of the Ethan Allen speal was that she would handle any deliveries, meausurements etc. because I work outside of New York. How is that supposed to happen when she is on vacation and has no back up? Worst company ever ... overpriced reproduction furniture and terrible customer service.

The last and final table was recieved in Febuary 2007 and it is still damaged. I told the lady at customer service that they either need to give me money to fix the table or replace it. They said they would give me one hundred dollars for my troubles . One hundred dollars is not no were near enough money to repair this table. They said that not only would they not give me more money to repair the table but they would no longer replace it either.

In mid-January 2007, a replacement tabletop comes. Now, this is a butcher block style tabletop so I expect some variation from board to board. But this one has a racing stripe down the middle (my husband says it must be from the NASCAR Collection), where one board is WAY darker than the others, and this dark board has lighter spots like someone splashed something on it and the stain didn't take.

When I declined the piece they were not happy. I have had to have the repair service of Ethan Allen to my home so many times I can't remember. Everything from saggy chairs, to broken foot boards, to wabbly tables, squeeky tables,dresser draws that did not close properly, all of these matters were taken well by my husband and I. After I complained about not only the chair but the size and color of the carpet I purchased which the designer insisted would also be beautiful, I was told I COULD NOT SHOP IN THeir STORE ANYMORE......

We wanted to have a party this summer with our new furniture and we wanted to entertain two sets of out of town guests. Refusal to address our request for a refund or provide the merchandise we ordered created hardship and embarrasment.

I've recently sent a letter to the CEO, Mr. Farooq Kathwari, with digital pictures of my own. The digital response below. I would strongly recommend inquiring about exactly who own the store you're shopping in before making a purchase at Ethan Allen. Better yet, go to a retailer that actually backs up their products!

RESPONSE FROM ETHAN ALLEN CORPORATE: We have spoken with the selling store, and have had pictures looked at by our upholstery experts. We rely on our retailers to advise us if a quality defect exists and how they are going to resolve. In this case both our upholstery experts and the selling retailer have advised that here are no quality issues. The pictures show comfort wrinkles, and the fibers are flax, both are not covered under the warranty and are not considered quality defects. I regret based on the above I must consider this matter closed.

Settled for replacement of inferior cushions for floor model cushions. I consider the quality of the sofa to be inferior and certainly not worth the cost agreed to on purchase.

At this point I asked for them to give me a refund as I have waited long enough for the furniture to arrive. I get another call from her Manager that he was able to locate the shipment and that the table shipped out of their CT/ or PA warehouse on 10/11 and that they should be able to give me a delivery date after it arrives at their warehouse. But that he is unable to promise me anything.

I am at a point where I would just like my money back. There was no follow through on this if this was an exception on prolonged delivery time. I paid them in full..$3500. I have been told that if I cancel that I will liable for stocking fee and that I will only be able to get refund in form of a store credit. This is un-fair and absurd. I was led to believe that maximum that I would have to wait for delivery would be 12 weeks, and I am way past that time.

I called the sales rep up and said that wasn't what I was told in the store. She talked with the owner about cancelling the order and he would not do it. I spoke with him and he was very unprofessional. He said he didn't believe I was given incorrect info and he would not cancel the order do to the furniture being in route. He couldn,t tell me where it was coming from or why it was going to take so long if it was already in route. He was very rude, unpleasant and insulting. I told him I would be contacting the better business bureau and he stated he wasn't surprised since I seemed like I was the kind of person that would do something like that.

I would like the contract cancelled so I can buy furniture that will arrive together and in a timely fashion. I feel he is an unethical business man and I don't want to do business with him.

Original debt is being credited 21% when all I owed was 1210 dollars. Interest chrge on this payment was over 700 dollars

The one we got from ethan allen store have three jointed on the seat of the chair.I was told after the chair was delivered that the length of the material was the reason why. But the display sample was the same lenght meterial as the one ordered. If this is true, I should have been told before. Why advertise something and then deliver something else to peoples' house. Their advertisements are very misleading.

The last order was two tables and they delivered one table. I instructed the store to deliver all my furniture at the same time and not in part. Some time after they delivered the chairs and one table with all the problems, I was having I called and cancelled the other table. They told me that the table was sitting in the storeroom for some time. I am being billed for the table and reported that I am late to the credit bureau, my credit is being distroyed for one table and I loss over $8000.00. I am so disappointed with ethan allen I wanted something beautiful in my home and this is not it.

There is no good reason, as far as I am concerned, that it should take 6 months or longer for a simple duvet and shams alone to be delivered; which at this point, at the kind of help we are NOT getting, I have no reason to believe that I will have the duvet and shams in November either. I have since ordered additional shams of a different style, from the same store, and have already received those after just 3 weeks. I would appreciate some help in getting to the bottom of this problem besides being told there is a problem with the fabric.

This is unacceptable and I expect someone at the Ethan Allen store to expedite the matter. Since our salesperson retired, and obviously got the commission on our sales, no one is eager in seeing that we are pleased and satisfied customers. We have purchased other items from Ethan Allen (not this store) at various times over the last 20 years and never experienced anything like this. This has left a very bad taste in my mouth. I would appreciate any help you can offer.

Delivery of the furniture occured on 4/21/04. We were sent a credit card statement soon after for the balance. However, Ethan Allen now presented us 7 months later with a new credit balance: $4760.48, instead of the agreed upon $4039.75, which my wife and I had signed and dated. So, without our foreknowledge, Ethan Allen increased the price--via the credit card company--of the Dining Roon set by $720.73. This was not what I agreed to pay for the Dining Room set and for 7 months no one from Ethan Allen contacted us about this.

They now expect me, after-the-fact, to pay an additional $720.73 above and beyond what we had signed for. I have ALL the paperwork to prove the total that I agreed to pay. They claim there was a clerical error that we knew of, which is untrue. The only clerical error I know of is the one where they added $720.73 to our credit card total 7 months AFTER we bought the furniture.

I then called the salesperson about 10 weeks later as I still had not heard anything (this was now the 2nd week of January and my Christmas dinner had been ruined). The salesperson never returned my call, so I called the store manager. I told him as it had been 15 weeks since they had my money, and I had no table, I was requesting a refund. The manger told me if the table had been shipped, he could not give a refund, so he would check on it. He called me 2 days later and said the table would be shipped in 10 days.

I said that was not acceptable, and requested a refund. He said he would ask the District Mangager if that was possible. The manager called me back 15 minutes later and said we found you a table. I refused this table because I had no idea where they had suddenly found a table. The manager then called me back to say the District Manager had ok'd a refund, but minus $100 for the fabric on the 4 chairs. I was never told the chairs were done and here already.

We went to the store on June 28, the rug was still sitting at the warehouse because it was never loaded into the truck. We waited an additional week and the rug finally made it to the store, the rug was wrapped in a few layers of burlap and plastic wrap, you can probably guess what happened from here.

Once we arrived home, we took the rug out and noted quite a few defective areas on the rug, there were tufts of different color yarn interwoven that should not have been there in the first place. So we called Carol and she called Customer Service to come out and take a look at the rug. 2 weeks later and still no sign of the customer service rep, we went back to the store with our own digital pictures of the rug, turns out that the customer service tech had never called us to confirm any appointment, never left a card to say he ever went out to the house, but did show up at the house. We complained and asked how we were suppose to know to be at home, when we were never told what day, what time, or even if the tech was suppose to be there? ...

I once thought Ethan Allen was a first class operation, but no more. I have since cancelled my account, I would never recommend anyone shopping at the store. The customer service is atrocious, they are good at taking your money, but if you need any help on your merchandise, you might as well pull our your carpentry kit and take care of it yourself.

The furniture finally arrived to my home on Feb03. It is March03 and I still have not gotten a credit for the finance charges. It gets more complicated. I told the bookkeeper that I was charged in error. The dollar amount in question was for $1752.57. This was the furniture that I just received on Feb03. The correct charge for that furniture should have been for $1168.96 (1752.57 - 583.63 (deposit) = 1168.96). I received a new bill for $1168.96 for the furniture which I just received. This is correct. It was only then that I realized that I should not have been charged for $1752.57 back in Oct02 which I am still paying finance charges on. I notified the bookkeeper but never got a call back. I called again but still no answer and we are back to the beginning again.

It's been frustrating trying to resolve this matter. I called the customer service number on the card but was told that only the store can rectify the problem. I have given them a copy of all my statements and yet still no resolution. This has dragged on too long and no one wants to help.