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P.C. Richard & Son
Overall Satisfaction Rating
3.88/5
  • 5 stars
    123
  • 4 stars
    7
  • 3 stars
    4
  • 2 stars
    1
  • 1 stars
    41
Based on 176 ratings submitted in the last year
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P.C. Richard & Son

ConsumerAffairs Accredited Brand

In 1909, P.C. Richard & Son started a family owned business that has been passed down for five generations and continues to stand by three key principles today. Our company was built on honesty, integrity, and reliability.

P.C. Richard & Son has a service center for electronics and appliances. We also have a call center to serve our customers the way they deserve to be treated and handled after the sale. Let us take care of your appliance, electronics and mattress needs.

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P.C. Richard & Son Reviews

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Rated with 5 stars
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Verified Reviewer
Original review: June 8, 2019

I wanted to share what a fantastic job PC Richard & Son does ensuring its customers well beyond 100% satisfaction!!! I have been a loyal customer for over 20 years and my amazing sales rep is - Hank ** - who has tirelessly worked over these years to provide me with the best deals and products. I have purchased a variety of brand products from my Samsung refrigerator, oven, and 4k Ultra TV, Whirlpool dishwasher, Friedrich and other brand air conditioners, Sonos Sound System, GE microwave, answering machines - and more.

If it’s an appliance - PC Richard is my one and only go to. In all these years I have rarely encountered any need for service. That said, I do take out extended warranties on any products I purchase over a few hundred dollars...just in case. And it's a good thing bc recently one of my AC’s had a problem but thankfully I had the extended warranty and a phone call to Hank and the service team made sure I was well taken care of right away. I am about to purchase an AC now for my son’s room and of course I didn’t hesitate to call Hank to order our new one. In doing so, I reflected on the vast number of years I have relied on PC Richard & Son, Hank ** and PC Richard's knowledgable team to keep my home running smoothly and efficiently.

Yes, I have been a very loyal customer, but it’s only because they genuinely respect their customers and greatly appreciate their customers' loyalty. They have made sure I could take advantage of many discount sales related to products I’ve been interested in, zero % interest financing offers, and incredible customer service. In my mind, there is no replacement for great personalized customer service with an expert- where you can pick up the phone or go into the store and have an in-depth conversation about a product you're considering purchasing as well as learn about brands you may not have even considered, but end up being better for your needs.

This company started out as a family owned business (I believe over 100 yrs ago) so I wanted to just say kudos to them for maintaining that type of personal dedicated attention to their clients even though they’ve grown into a very large business now. In a world where people rely more and more on faceless/voiceless click and pay - I think nothing beats a personal relationship w/ a salesperson or a company manager, and in order to maintain this type of business it's important customers share their satisfaction and appreciation too with others. Thank you again PC Richard & Son and Hank ** for all the fantastic support and service over the years, from a very happy long time loyal customer!!!

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Rated with 5 stars
Verified Reviewer
Original review: May 5, 2019

We spent our entire day shopping in big box stores for a new dishwasher. Needless to say we found it impossible to get help or find anyone who worked in the appliance department with any knowledge on the appliances they were selling! WELL THAT ALL CHANGED WHEN WE WENT INTO PC RICHARD ON ROUTE 440 IN JERSEY CITY! As we entered the store we were greeted by an extremely nice gentleman - his name is Benny, who was more than willing to help us. He took us right over to the dishwashers, asked us what we were interested in and answered all of our questions. He looked up videos to show us how different functions worked, talked to us about pros and cons of different brands etc. At no point was he pushy or just trying to make a sale!

Benny I thank you and the other gentleman who spoke to us! You have a customer for life! We are excited to get our new appliance and on the way out my husband decided it is time to replace our air conditioner. Once he checks the measurements we will be back to see you! Have a wonderful evening and thank you for your help, knowledge and professionalism! Sincerely, The ** Family. Bayonne, N.J.

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P.C. Richard & Son response

Thank you for the great review, Rose!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 28, 2019

I have been making all of my major appliance and big ticket electronics purchases from PC Richard & Son for many, MANY years. On Friday, 4/26/19, after reading countless reviews on different products, I was ready to purchase a dryer, a refrigerator and a dishwasher. I also needed a few accessories and I purchased the extended 5 year service contracts for each item. Not comfortable scheduling the delivery and installation online, I called the customer service number to make the arrangements. I spoke with a lovely lady named AnnMarie ** who was so sweet and knowledgeable, and she really went above and beyond the call. Unbeknownst to me, there was an outage in my area so my phone service kept disconnecting. AnnMarie had to call me back 4 times to complete my purchase, and she got my delivery scheduled for the very next day - on a Saturday! God bless you AnnMarie!

My delivery was scheduled between 11 a.m. and 3 p.m. I didn't know it at the time, but the truck that my appliances were on broke down so another team of installers had to get them off the other truck and take over the job. I believe this was an act of divine intervention because Victor and Omar were amazing! The dryer and refrigerator installations went off without a hitch. They only had to remove my kitchen door to fit the fridge through but have clearly done so many times before. The house I live in is quite old so when Victor pulled out the old dishwasher, the connection was anything but standard.

Luckily he was up to the challenge and he and Omar were able to get it up and running. Victor said that the team who was supposed to do the installation originally would probably have refused and made me call a plumber. I'm disabled and on a fixed income and Victor understood how important it was for me to have the dishwasher because standing to wash dishes was killing my back. God bless you Victor and Omar! As an added bonus, Victor and Omar are cousins and enjoy picking on each other. They were so funny and very entertaining and it was clear that they really enjoy working together. I got new appliances professionally installed and a free comedy show! Thank you P.C. Richard for hiring such wonderful people!

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P.C. Richard & Son response

Thank you for the great shout out, Laura!

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Feb. 3, 2019

I bought Samsung Washing Machine on Dec 2009 from PC Richard & Son Woodbridge, NJ along with PC Richard & Son extended Warranty for 10 years. My Dishwasher was not working properly in Jan 2019 and tried all the draining procedures and but was of no use. I accidentally remembered that I purchased the extended warranty and called PC Richard & son for a service appointment. They understood the issue and thought it could be a drain pump issue and ordered a new one. The tech came and found that it was an issue with the washing basket assembly has broken and told he will order the parts and come again for fixing it. The appointment was fixed after a week.

On the appointment day the tech called me and told that the washer part was not available as the model was discontinued and I will be given a store credit for the washer as per the contract agreement and I have to purchase a new one. I thought that the credit will be less and I was prepared to pay the difference to buy a new one. To my surprise, PC Richard & son give the entire cost of the washer I paid + the tax I paid. This happened in Jan 2019, after 9 years of my purchase. This is my first good experience of this kind. The Store Manager Mr. ** and the Sales Rep Pushpika was kind enough to go through the procedure and helped me to place the new order, of-course with a new PC Richard & Son extended warranty. Just wanted to share my experience with others, to make believe retail stores still exists, other than online, doing an excellent customer service. Thanks.

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P.C. Richard & Son response

I am so happy to hear you had a great experience! We look forward to assisting you again!

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 8, 2018

My GE washing machine purchased at the Bay Ridge PC Richard & Son needed repair because the start button was stuck. The GE maintenance repairman ordered the part but it was on back order for about two months. The PC Richard staff looked into the matter and immediately offered an exchange for a new replacement.

The Bay Ridge store manager, Mr Martin **, was extremely professional and courteous as he helped me select an replacement washing machine to be delivered and installed the very next day. This was not the firest assistance I received from Mr. Goetz as earlier this year I had an emergency with my home stove, requiring a 911 call. I had to purchase a new stove and Mr. ** and Mr. ** were both incredibly patient and helpful as I decided on the most suitable appliance for my budget and cooking needs.

Mr. **'s knowledge of the appliances within the PC Richard & Son store, coupled with his courteous professionalism and respect for client service are the reason for my five stars. I have been very happy with the many high quality appliances purchased at PC Richard throughout the years; but the customer service of Mr. ** will always bring out family back to the Bay Ridge location.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 6, 2019

It's October and who needs an new AC? Me that's who! I wanted a particular AC that was hard to find. I moved to Queens, but I reached out to Ralph ** the manager who works at the PC Richards on Kings Highway in Brooklyn NY, to locate it for me. He was always so helpful in the past. Of course, he found one for me right away. I wasn't able to make in the store for a few weeks so Ralph helped me place the order over the phone. I decided to get the warranty, Ralph took care of me and made everything affordable and hassle-free.

On delivery day, Ralph was off but checked in with me to make sure everything went smoothly. There was a hiccup with the delivery time, but that was an unforeseen delay. Sasha the manager working that day was quick to reach out and rectify the situation in all areas. The installation itself took 15 minutes tops and the delivery men were nice and professional. This type of service creates customers for life. I have been going to see Ralph since he use to manage the store on 86th St and 21st Ave, about 15-20 years ago.

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Rated with 5 stars
Verified Reviewer
Original review: Nov. 4, 2019

Great service and expertise from Tony in Greenvale. Very knowledgeable and no hard sell. Spent a lot of time with us. Would definitely go there again and look to do business with Tony. Was not aware of the variety of merchandise they now sell.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 2, 2019

I ordered a Bosch Series 500 washer and dryer to be used in a small space and the dryer was ventless. Frank in the store was extremely helpful. The machines were delivered on time and I received a phone call prior to their arrival. Rob and Marcus were excellent in following through with the installation and in giving me helpful hints on the use of both machines. I highly recommend the service I received.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 31, 2019

I find that the Recliner I have purchased is a great selection, and options. Very comfortable, very much meets my needs with the Power lift, remote with ease. I was only hoping that the timer would last longer that it does for the massager, heated options. I did have to make a repair call but it was resolved quickly. Very polite with my purchase and the repair. A very pleased satisfied customer as well, all in my own personal opinion.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 24, 2019

We have been shopping at PC Richard's for all our applicant TV,s and small items. They always provide outstanding services and very knowledgeable and take the extra time to answer our questions. They definitely show that their customers come first. We recommend them to all our friends, neighbors and family and they all shared the same experience. We will not go anywhere else fir our appliances. Thanks PC Richard's for the OUTSTANDING YOU PROVIDED TO US during the years.

P.C. Richard & Son response

Thank you so much for the great review!!

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P.C. Richard & Son Company Information

Social media:
Company Name:
P.C. Richard & Son
Address:
150 Price Pkwy
City:
Farmingdale
State/Province:
NY
Postal Code:
11735
Country:
United States
Website:
www.pcrichard.com
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