P.C. Richard & Son Reviews

P.C. Richard is located on Long Island and they have a good reputation. Also, any salesman that we have spoken to was very informative, and they've always worked very well with us. I'm very happy with P.C. Richard and every appliance that I own in my home, I have purchased through them. I got a Samsung refrigerator, a Samsung washer and dryer, a KitchenAid dishwasher, a KitchenAid wall oven, a KitchenAid cooktop, a KitchenAid compactor, and an LG microwave. All of them have been perfect and I could not ask for better products.

I chose P.C. Richard & Son for their TV advertising and because they’re a long-standing company that was going to be around for a while. They have a nice variety of products, and I was able to work successfully with the salesman. He met my needs and was very accommodating. I bought an entire kitchen suite, including a stove, microwave, refrigerator, and dishwasher. I bought Samsung products, and overall, they have been very good. I’ve had some issues with the refrigerator’s icemaker but I had a warranty from P.C. Richards, and the icemaker has been replaced four times already. It’s a known issue with this particular icemaker on P.C. Richards refrigerators. If you’re looking to purchase electronics or household appliances, P.C. Richard is a place you can rely on.

I ordered online from P.C.Richard. It was delivered within a couple of days. It was no problem. We also had the dryer repaired. The technician came out to look at the dryer. He was knowledgeable, professional, and courteous, and he fixed the problem. This was the second time he's come to the house. He came a year or so ago for the dishwasher. And again, he just knows his stuff and gets it to work. We have been shopping at P.C. Richard for decades. We bought an old house, renovated it about nine years ago, and I went there and bought every appliance new and have had no problem. I always go there because they give me a good price, and they service what they sell.

I purchased two AC units and some appliances from P.C. Richard before. I had to reach out to them, but not about the appliances or the ACs that I had purchased before, just the newer appliances. I had my dryer repaired. The first technician said that it didn't need anything. Then he ordered a part for it and didn't tell me about it. Then, when I was notified that it was available and to let them know when they could come out, I spoke to someone, and they told me that I could actually just have the dryer replaced. But then what happened was, they gave me a credit for it, but then I had another technician come out again, and he explained to me that it was something that happens to the inside of the cavity. I just decided to keep it. But I was going to get in contact with them because I did want to order the replacement part. I wanted them to come out. But everything was done in a timely manner.

My wall oven was about 30 years old, and it was starting to fail. I had fixed it a few times, and it was about time to get another one. I went to P.C. Richard's because we've purchased from them before. They have their own service department, which makes it more convenient if you have an issue. And we've gotten their extended warranties in the past, and they've worked well. It was very nice, convenient, and easy working with them because I came in and told them exactly which one I wanted. And it was just a matter of getting the price. It was quick too.

I purchased a washer and dryer from P.C. Richard, and whenever I had a problem, they'd come and fix it. It was pretty easy to communicate with them. I don't purchase high-end items, so in terms of quality of the items I got from them, you get what you pay for. I like that P.C. Richard is such a big company and I appreciate the quick response I get from them. The only time I ever had a problem getting appointments and parts was during COVID, but that was everywhere. All in all, I would tell others that they could use them.

I purchased a refrigerator from P.C. Richard. It’s been 11 months now, and they had to replace the compressor. But everything worked out well, and they took care of it in a timely manner.

I purchased a very expensive refrigerator from this company. I had purchased many appliances prior and did not hesitate to go back initially and even purchased a service warranty to protect my most used appliance. When it started to fail we called them to come in and service the unit. I was told the ice maker needed a part and that they would order it. The problem was, they can't schedule repair work until the part comes in. A week later, the part finally comes in, but we cant schedule repairs for another week. So now week 3 during the hottest summer of the year, and no working freezer or ice maker. The second service man finally comes and he then tells us the first guy was wrong and he now needs to order another part. This will add another 2 weeks with no refrigeration on a fridge I spent well over $5,000 on. I have been on hold with customer service for several hours and even tried to call the store location where I got the fridge to no avail.

I had a recent repair with P.C. Richard. It was my washing machine, and it was saying E6. The tech who came out was good.

Very poor customer service and user experience - has been difficult getting service overall. Staff spoken with were not friendly and not very helpful. It was not easy to set up the service and once we did, the service was cancelled at the last minute (day of). We were not able to have someone enter without being home, which meant we had to arrange work to accommodate the date of repair. They give a 4 hour window the night before, which makes it difficult to work around with work. They are very difficult to reach and did not call back despite saying they would. We have yet to have the service done so I cannot review that aspect of the service. The difficulty we've had getting the appointment and working with the call centre has made us change service providers going forward.

I’ve been a customer of P.C. Richard for 30 years now, and my recent experience with them was a repair for our dishwasher. I haven’t had issues since then.

P.C. Richard & Son does so much advertising, whether on TV or in the newspaper, that they must be a reputable company. Just last month, I got a stove from them because I had the warranty on it and they could not fix it, so they replaced the stove. It was satisfactory. They're very helpful and they explain the product pretty well. I could have done a little better on the price, but P.C. Richard & Son honors their products and do their repairs. The only thing is I'm old and when I look at their website, it's usually not easy to navigate for me. But younger kids probably zip right through and have no problem with it.

Our Friedrich air conditioner is 3 years old and works well. The display, however, is high on the wall and cannot be read unless you climb a ladder. We are older and afraid to injure ourselves. We spoke to a rep some time back and again recently. While reading the manual recently, I found out there is a way to download a Bluetooth connection to my cell phone. Something I was never informed about. I followed the instructions but they failed to work. I then called Friedrich for help. They informed me that they could not help because the Bluetooth connection was never made; therefore, updates were never sent, and it was too late to activate the unit. Because of the neglect of PC Richards, we are forced to endanger our health and climb ladders to read the information display.

My most recent experience with P.C. Richard was a repair. I called up their service telephone number. The individual came, took a look at the refrigerator, and said, "Oh, yes. It's the seal, but I don't have the part on my truck.” He ordered the part. And then a couple of days after that, another service technician came out and replaced the gasket seal around the refrigerator door. I haven’t had any issues since then.

I got furniture, a bedroom set, a bed, pillows, a mattress, a stove, and a refrigerator from P.C. Richard & Son in over 20 years that I've been buying from them. One year, the cats knocked my television over. So, in one month, I bought two televisions. P.C. Richards is convenient. Everything is laid out, so you can walk around, pick and choose, and compare. The people are very friendly and helpful, although a couple of times, I came in and couldn't get anybody to wait on me. And I told them about it.

I had some work done the past year through P.C. Richard. I'm 64 years old, and they’ve been around a long time. They came multiple times to try to fix a fairly new refrigerator that was less than two years old, and eventually, they replaced it, which was good because I got a credit back from the original purchase. It was a little bit of a process because I got to go through a bunch of service calls. But in the long run, it worked out well so, I have nothing bad to say about them. Their sales guy seemed okay as well. I also dealt with the manager who was in charge of the warranty. Overall, it was a good experience.

My father got me into P.C. Richard 60 years ago. I bought a refrigerator, two stoves, a cooktop, a beer fridge, a dryer, and a TV from them. I also got my brother involved with it because I like how they offer 0% for a year or 18 months. Purchasing from them has been all right and the process wasn't bad. But I didn't like the last experience we had with them. The delivery guy came and didn't install the appliance at my brother-in-law's. He just dropped it in the kitchen, on the floor, and left. Other than that, I'd advise others to give P.C. Richard a shot, and listen to all the ins and outs, because they have a lot to offer.

We purchase everything through P.C. Richard. Our recent experience was a repair for the refrigerator. It wasn’t making ice. The service tech who came out was great. We haven’t had any issues since then.

I've been using P.C. Richard for years. I purchased a refrigerator from them recently, and their reps were very professional. They were very knowledgeable and pleasant to work with. Regarding repairs, I called and made an appointment for my washing machine. Then, for the refrigerator, I did the same thing. I called the number and told them that I needed to have somebody come to look at it because it was damaged. And they were able to take care of it in a timely manner. They didn't install it properly, and they damaged one part of it, the cord. So, they had to replace it. The people who are installing should be better informed as to the merchandise that they're installing.

I like P.C. Richard because of their locality and good discounts. I recently purchased a washing machine from them and the price was the same as a Home Depot or Lowe's. P. C. Richard's reps were personable and helpful. I made the purchase on the phone and it was very easy. Then, the delivery was quick. But there was an issue with the washer shortly after they installed it. It was not because of them, it was just because of the size of the load, and they came to troubleshoot.

I have a glass-top stove bought from P.C. Richard; however, the glass gets really disgusting after a while. It's hard to clean. But they were good. Sometimes it's hard to get somebody to help right away when you first go in there. But one of the people I was working with gave me a good price. Their insurance policy is also good.

We've used P.C. Richard in the past. We went with them again, and our experience with their rep was good.

P.C. Richard & Son sold me a refrigerator about 6 years ago and I paid for the additional warranty. That was pretty good to have. They have addressed the repairs needed on the refrigerator but right now, we're at a point where we're asking for it to be replaced and they haven't done so. They think it can be fixed again. This is the third or fourth time they've sent somebody out to replace some parts.

Most recently, we got a 77-inch TV from P.C. Richard, which is great. Years ago, we furnished the kitchen with all stainless steel: the refrigerator, dishwasher, stove, microwave, all that, and another big TV downstairs. We have a 75-inch TV. Everything's been great. I have no issues or problems with anything, other than the refrigerator recently, with the ice cube maker not working properly. That was a pain ‘cause it took five tries before they realized what it was. It was a defective ice maker. But everything’s been great. They're reliable and convenient. Everything is usually in stock. And their service has been terrific. Their price is good too.

I used P.C. Richard for a repair on an appliance about two months ago. I have purchased from them in the past, but it's been years since I've needed to buy anything from them. The repair couldn't have been better. They also did a follow-up call with me to make sure everything was fine and that I was satisfied.

If I could give 0 stars I would!! I would not purchase another single item from PC Richard & Son. Their customer service is horrible, the managers in their stores are horrible. Not one person wants to help you when your appliances break for the 100th time. Stay away at all costs from this company!

Updated on 08/11/2026: Today is August 11, 2026 and the refrigerator has not been fixed. The technician came today for the third time, and he said he is not able to fix it because he needs to order a new part again. P.C. Richard & Son do not want to exchange the product or do a refund. My 2 kids have been affected because I do not have a refrigerator where to put their snacks or their food. I am requesting an urgent exchange or refund by P.C. Richard & Son asap.

My refrigerator stopped working on July 4th. A service guy came to look at the fridge on July 7th and had to order a part which was in stock that same day. I was scheduled for service on July 14th and no one showed. When I called customer service once the service window time passed, I was first told he was delayed and when I called again they said he never showed for work and I was rescheduled for today July 17th. I never received a second confirmation notification with the time window, so I called Customer service again.

ONLY ABOUT THE SERVICE LINE AND CONTACT. NOT THE STORE IN ORANGE, CT. While everyone is nice and helpful in the store, it all falls apart when contacting for service. Very hard to get through. Long wait. Then I called to reschedule she said that I couldn't. She was nice but said I couldn't. I said this time didn't work for me. Then she took 45 minutes for my order and account, until I had to leave the house, and was on the phone. She didn't leave a message. Then when I tried to reschedule to have my simple ice machine tray fixed, simple. It was going to take weeks to reschedule. For simple ice machine tray. This will truly make me rethink buying appliances at P.C. Richard.

My mom always used P.C. Richard & Son for years, and I followed in her footsteps. My refrigerator was only a year old, and P.C. Richard had to come in. It was something stupid that went. They fixed it. I have the insurance. Everything's good.

I purchased a Weber grill then changed my mind. Upgraded to a more expensive grill. I received a delivery date. Took off work with no pay to accept the delivery. The drivers showed up with a 1500.00 grill with the whole back pushed in so I refused it. I now have to take another day off work unpaid and hopefully this one is not damaged. I’m really disappointed and will never buy another thing from them and I’m a longtime customer. Not only did the grill cost me 1500.00 dollars but I’m going to lose two days pa. Unacceptable.

P.C. Richard & Son is close by, and I like that I'm greeted immediately when I walk in the door. I would definitely recommend them. The people that have come to my house for a washing machine are very helpful. It's been a great experience.

I've bought a couple of items from P. C. Richard & Son. Most recently, I had a situation with a warranty on a refrigerator. It was not horrible but not fantastic. The refrigerator broke. I called them up, and they came. When you have a refrigerator and it breaks, you could lose all your food. And they came within two days to examine the unit. They said something was broken on it. They came in on a Tuesday. By Friday, they told me they got the part.

We have an AC in the bedroom, noisy and getting worse over the years. Last year we purchased an LG AC for the living room, replacing a nearly 30-year-old AC that was literally falling apart. We’re pleased with how quiet it is. We decided to get a smaller LG unit for the bedroom, should be easy, right? All I really need is a 5000 BTU machine but a 6000 BTU machine will do since no one seems to stock the smaller one. I checked PC Richards online. They don’t deliver to my New York City zip code. The nearest store that has it in stock for pickups is West New York. I recently spent an hour inching up to the toll booth at the Holland Tunnel and wasn’t eager for a repeat. The next nearest store was in the Bronx, near Van Cortlandt Park. OK, what the hey, why not?

I'm going to make this short because I would still like to find a resolution through PC Richard. Purchased an expensive mattress several years ago and it was terrible. It was replaced with a courtesy replacement which cost us about another $1,300. This mattress is so bad it is getting impossible to get a good night's sleep on it. It was supposedly a firm mattress but it is so soft it is difficult to roll over. The sides of the mattress collapse when you sit on the edge but none of this shows in a photo that customer service takes and are not allowed to touch. They are denying any help and this is just not right. I want to know what my recourse is before I start my review process. I'm still hoping someone will actually realize that you can't tell if a mattress is faulty by taking a picture of it. Any suggestions on how to proceed?

I ordered a new Samsung washer dryer, model # WD53DBA900HY and drawer for a total of $3826.64 and it took forever to get an answer from PC Richards, finally I called again today, and they said that they do not have it in that color, so I cancelled the order, the problem is they take up to three days to refund my $3826.64 back. Also had issues with a new Samsung 85" tv, two delivery guys show up and did not install it, all they had to do is to place four screws and place it on the TV wall mount.

My mom bought a fridge in about March. The fridge never kept anything cold causing food spoilage within days. Contacted before 30 days. They sent a serviceman from GE. He couldn't do anything because apparently the delivery folks failed to put the wheels on the fridge so it can't be moved. 3 repairman later including one twice that was so condescending and acted as though the lack of coldness was in our minds. So 4 repairman later the fridge still doesn't work properly. Getting a new one was never an option. Just repairs. Either we got a lemon, it's a refurbished item advertised as new, or the fridge is just garbage and shouldn't be sold. We only want a fridge that works properly but it seems as if everyone has us going in circles. PC Richard's you used to be much better than that.

My experience when purchasing my dishwasher was great. Once I got it the customer service has been AWFUL. I only shopped here thinking it would be good for a warranty and customer service. I was wrong. My dishwasher came dented and the top rack is unusable. It was installed before I moved into my home and I didn’t notice the indent (you couldn’t see it, only realized because I couldn’t pull the top rack out) and I called immediately when I saw it. They said they can’t do anything and it will be $400 to fix!!! I spoke to several people in customer service and has been 0 help. The guy that came to check the claim was also nasty and rude in my home. On top of this I bought a 5 year warranty that doesn’t cover it and it’s unusable unless I pay to fix this. There is nothing being done for me.

Maria **. The sale counselor Herbert at P.C. Richard & Son at Carle Place store did excellent job of providing information and assistance in our purchase of a new refrigerator, It was a very pleasant buying experience and we're quite delighted with our choices. Thanks to all! Maria & Frankie ** 🙏✨

Terrible service experience for a Bose soundbar, was told to bring it to the store and they would repair it even though they mounted on the wall. Then they said install team would have to come but they would call me back to schedule the appointment. They never called back. Had worse problem with my dryer, replaced incorrect parts, took over a week for each part, total of 4 parts. Had no dryer for 4 weeks, the appliance was only a year and half old with extended warranty.