P.C. Richard & Son Reviews

They set up the repair for today. I was given the time slot of 8:30-12:30. I got a text at 9:02 that my tech was on his way and arriving shortly. I kept checking his location and the time kept getting later and later. I called the service center at 12:15. They reached out to my tech Peter who told them he was running a little late, but he would be here no later than 1:00. The call center closes for lunch from 1-2. I called back at 2 and another rep said he was having difficulty reaching my tech but that he would have someone reach out to him and Peter would call me back in 5 mins.

When I didn't receive a call by 2:35 I called again. I then was told by the rep that answered this time that the tech was not coming today. I never once got an update text message or call telling me this. And why was my service call cancelled in the first place??? Do they stop working at 2:30?? And again, I had to lose an entire day's pay from work. I will not be rescheduling this service call. At this point, I am done with this incompetent company, and I will be telling everyone I know never to purchase anything from them.

Original: I wish there was an option for no stars. I called customer service in July of 2025 because my ice maker was not working. During the months of July-Oct. 2025, I had 3 different service techs come out and try to determine what was wrong with my ice maker. Finally in Oct. 2025, they figured out I needed a new door. It is now March of 2026 (8 mos. since my original service call), and I am STILL waiting for this part to come in. I was offered a credit for my refrigerator but told that if I took the credit, I would lose the 3-yr warranty I had left which they had convinced me to buy the extended warranty when I originally purchased the refrigerator.

A few months back I called the store that I bought the refrigerator from to see if they could help me at all with this problem. I was told by the manager (and she told me not to repeat this to anyone) that they are told to push the extended warranty to make more money on the sale even though they know that parts most likely won't be available after a certain period of time. As a longtime customer of P.C. Richard & Son having renovated my house 2x with all new kitchen appliances and also purchasing washing machines, dryers, t.v.s, i-robots, vacuums and an icemaker, I can say at this point in time I will no longer be purchasing anything from P.C. Richard & Son in the future and I will try and talk anyone I know out of being scammed by this company.

I called P.C. Richard and told them what happened. "This is an expensive washer. The guy didn't even know what he was doing. I think I should get a new one." The next day, they called me and said, "Hey, you know what? We're gonna send you a new washer." Everything is fine. They brought my new one yesterday. I like the customer service. I've bought many appliances from P.C. Richard and I've never had any issues, but this was the first time I've ever had an issue, and they went above and beyond.

I'm giving them one more try to come out and fix it. I had technicians here earlier this week. They replaced some additional parts, but then it looked like something else shorted out in the meantime. But it's not in their wheelhouse to say that the machine will be replaced. But I brought that up when I was scheduling the next appointment. Hopefully, it was noted in the records that if this doesn't work, I want the machine replaced. I bought an extended warranty when I bought the appliance and if they can't fix it, I want a new one.

I do like that P.C. Richard has, on one of my machines, an extendable warranty. I always say it's worth it. I don't need a streaming service, but I do need a warranty. I have also been looking into a dishwasher because I have an old roper, and that is an off-brand. It's Whirlpool, but the companies have changed. Even Whirlpool products are made overseas. There is a Whirlpool in USA, but it's still part of the overseas branch. So, they're very expensive. They're over $1,000. I would have to have it installed and have the other one taken away, but they're just so expensive. Even if I don't get one with the third rack, it's just way out of my price range. This old roper was from Home Depot, and it was cheaper than P.C. Richard's price, and it literally was like 100 bucks for a very basic one. Should I get a contract somehow for it for a warranty, it's so old that people would be here nonstop repairing it.

I have looked into that, and I'm disappointed that everything is so expensive. But I use a dishwasher minimally when I bake, which is usually starting in October on until beginning of January. Outside of that, I don't use much. But when I'm baking, it really would be nice to have a dishwasher. So, that's the only thing. I earnestly have looked at P.C. Richard because most of their people really know the product. I stay with the same person because I don't wanna start with square one with someone else.

Other than that, we're very happy with P.C. Richard. They've always been very professional and knowledgeable. The people who come in to service the units are extremely friendly, professional and hardworking. We had the same sales guy in the last two times we bought something at P.C. Richard. He was very friendly, and cordial. He gave us the information and answered our questions. I would definitely go back to P.C. Richard even though this incident wasn't a great one. I would recommend them. My son bought stuff from them too and he lives in a different part of the state. So he's had some good experiences too.