I purchased my 50" LG TV 3 years ago, which is under a 5 year warranty and stopped working. After contacting the Atlantic Ave location, the store manager Neil, was able to schedule a service person to come to my home the next day to rectify the problem.
The customer service is very good and professional. We went to buy appliance for our new home. We are very satisfied. The salesperson helped us to get the right thing. The price is also reasonable. I recommend this store to my friends and family.
It's a pleasure to deal with a company which maintains a highly specialized sales force who assist the consumer to chose the best choice of a product with knowledge. It's a pleasure to deal with a professional customer service when dealing with a business and, above all, technical inside the USA, speaking English and efficient!
My daughter had a virus on her computer. We brought her HP laptop into PC Richard in Hauppauge. Alex was beyond professional and helpful with our computer needs. Outstanding job! He made sure job was done correctly and my daughter is very satisfied with Computer.
I was serviced by Martin ** a very knowledgeable helpful patient person. Knows his product. I will definite return to P.C. Richard, And look for Martin ** to assist me. P.C. Richard has everything one need for anyone homes from mattresses to electronic products.
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Nelson was the best! Friendly, professional, so nice, knowledgeable! He gave me great recommendations! I will go back to have him help me with a refrigerator and another TV. I love the Stony Brook store and Nelson made it that much better.
Wonderful salesmen was patient & helpful when I needed to buy all new appliances for my new kitchen. Couldn't have asked for a better salesman in John **. He is an asset to your company. I even sent my sister there to get all new appliances & delivery was fast & on time. Very professional.
My salesman, Tony was extremely knowledgeable, professional and courteous at all times through the transaction. I have purchased many higher end electronic products from Tony at P.C. Richards in Enfield and each experience with Tony was consistent with the other and representative of the store's customer service philosophy. Tony is a credit to the P.C. Richard's Team. Certainly my next electronics purchase will be from Tony and at P.C. Richards.
We had a kitchen installed, including a refrigerator, oven, dishwasher and microwave. I was extremely impressed by the two men who did the work. They were unfailingly polite and professional. It was a difficult job because the original appliances had been incorrectly installed and required considerable additional work--which they did without any complaint. I give them a five star review!
I had spoken to the sales counselor the evening before. I explained the tv I was interested in and he checked the availability. He said it would not be available until Monday if I ordered it on Friday, 10/14. This was fine with me. When I arrived at the store, I met with Gregory **. He was very courteous & helpful and we reviewed the various attributes of the tv. I completed the purchase with the agreement to pick it up on Monday, 10/17/16.
Great experience. Help was great and couldn't be nicer. We have bought most of our appliances at P.C. Richard and always very happy. Group at PCR's on Flatbush Ave. Bklyn just great. Again, thanks to all who we met today.
Harry & Justin delivered our new GE refrigerator this morning. At first, Harry phoned me and told me he'd be here in 10 minutes and sure enough, they were here in exactly that. They gingerly manipulated the fridge under a chandelier and through a door, which Harry patiently removed. I asked them for time before entering with the new fridge as the floor beneath the old one hadn't seen light of day for more than 20 years and needed much cleaning, and was told, "No problem, take your time." Both were extremely efficient, affable, professional and careful. Highly recommend their services!
When I came into PC RICHARDS on 10/13/2016 I was looking for the laptops that were on sale. When I walked in the salesman Bill was very helpful with all the information I was asking about. Thanks to him. I was able to make a smart purchase. Good to see there are still people like Bill who take time with the customers. It helps a lot.
I go to PC Richards for all my home appliance needs because not only are their prices the lowest around, but the customer service cannot be matched! Bill helped me find a stove and a refrigerator within budget and size specifications. He spent lots of time with me, making suggestions and sending links which made the process so easy.
Store clean, easy to navigate, and your inventory and choice of products very impressive. Mr ** was personable, knowledgeable, and very helpful. Was happy with my eventual purchase. Would certainly return to your store.
The guys in the Rego Park, NY store were extremely helpful and knowledge throughout the whole process. I would recommend anyone to that store!! They worked with me to help me pick out the items that would work best for my new house!
BUYER BEWARE!! Do not buy anything here. We bought appliances in July 13, 2016. Dryer broke on October 10, 2016. Called right after it happened. They could not come out till October 4. Tech said they need to order part 3 - 5 days. Today October 10, 2016 STILL NO DRYER NOR ANY HOPE OF IT BEING FIXED!! Family of 4 without a dryer is a NIGHTMARE and they do not care only crickets at the end of the phone line. Poor business practice! Still waiting.
My experience at PC Richard's was great. Our sales person Ed went above and beyond his job. He made every effort to make our purchase a smooth transaction. I would highly recommend the store in Roxbury NJ to everyone as the sales and staff went out of their way to please us. Thanks again.
We were very fortunate to have two knowledgeable young men to install our appliances and give us advice. The combo wouldn't fit in the space, so we returned it for another model. We also had to upgrade the stove installment. Everything turned out well, but I wish manufacturers wouldn't change specs every 5 years. People can't afford to redo their entire kitchens so often.
My experience with the P.C. Richard's store was excellent. The salesman, Mark **, was not only extremely knowledgeable, but he listened to my specific needs for my kitchen and spent a lot of time helping me with my decision. He was kind and patient as was the Manager, Dave who also assisted me. I would highly recommend this store to my friends and family and I would be a repeat customer in a heart-beat. They really listen to their customers and I give them 5 stars!
It was a very positive experience today at PC Richards. The salesperson Truman, made me feel very comfortable and suggested the tv for what I need. So professional.
So, my wife and I needed to purchase a new stove and hood for our kitchen and after some discussion decided to make our first stop at PC RICHARD's in New Jersey. We were approached by a very knowledgeable young man by the name of Richard **, who guided us to the exact make and model we were looking for. He informed us that we would need a shut off valve on the gas stove and if one was not there, the installers could do it for a price. I told him I wasn't sure if there was a valve and so he included that expense in the overall bill.
When the fellows came to do the installation, they found that indeed there was one and so I called the company to see if I could get a refund. A very nice Woman took my number and the following evening I received a call from Richard who checked with the warehouse and deducted the cost of the valve and even found me an extra discount. He was also very kind in changing my order from an outside venting hood to a recirculating one before it was delivered. All this to say that if you're looking for any kitchen appliances, check out PC Richard and ask for Richard. He is a no pressure kind of guy with an easy style and made the shopping experience painless and pleasurable.
Your tech that came out today Raphael was very prompt, courteous, knowledgeable. I have been frustrated with Refrigerator icing up not cooling off properly. He found the problem and ordered part to fix once and for all! So many others said there was nothing wrong!!
P.C. Richard treats you like family. I was home recuperating from quadruple bypass surgery & my TV died. I called Joe, the manager of the store on Francis Lewis Blvd in Bayside & told him I needed a new set delivered. He sent 2 wonderful employees that night after the store closed with the TV!! They went above and beyond, programming the set and the remote. Forget the big box stores, give your business to stores with a heart like P.C. Richard.
Sanjoy was very knowledgeable and was a great help in assisting me with the many options of flat screen availability. I would definitely recommend him to others when I send them to PC Richards. I was very happy with my purchases and his assistance with this.
Ken was very helpful and patient with me while helping me pick the right refrigerator and gas range for my needs. Terrific comfortable buying experience. Salesman was great.
Replaced my old grill which was purchased at P.C. Richards. I recently upgraded from my old grill to a new Weber Genesis, your sales team is the best. The one I wanted was not assembled, they said give us some time and we will assemble one for you. Cannot say enough about your employees, other than they are the BEST.
I bought a Dell laptop at PC Richards at Deer Park, NY on 8/14/16. I didn't know that before. I used to buy thing from P.C. Richards all the times. But that's what happened to me this time. I bought a Dell laptop on August 14th. After I connected my new laptop, after sometime the screen start blinking and the rainbow colors appeared on a screen. The screen became shaky and unstable. After a few minutes, the screen went blank. I called the store and I asked them about their return policy. I asked them if I can return the defective laptop. I was answered that they have a zero day return policy for laptops. Zero days. So, you open your package, your laptop is not working. That's it. You cannot return it. Even if you do it right away. Why wasn't I told about it? I had no clue about this zero-days return policy.
I went to P.C. Richards next to my house in Manhattan and they sent it to service. Why do I want a computer that is defective from the start? Who knows what is going to happen after they repair it? I guess, nothing good. Meanwhile, I have no computer. I have to wait for P.C. Richards to contact me and tell me what's wrong with this laptop. Don't ever buy thing from P.C. Richards! They have the worst customer service imaginable! I'm going to complain about it, I just wanted people to know about my experience! I would like to have a refund for the this laptop. The receipt includes two purchases (it was paid by my friend's credit card). My laptop is for $429.
My new Whirlpool dryer was delivered this morning and the delivery and installation could not have gone better. The truck arrived by 8 a.m. and installation was complete by 8:40. I bought a dryer with a steam option so there was plumbing involved in addition to the gas hook-up. The delivery men were pleasant, friendly, and extremely competent. The doorway to the laundry room is narrow and there wasn't any room to spare but the dryer was brought in with no problem. One of my best delivery experiences in 29 years of owning the home!
We have been having some issues with both our refrigerator and our dishwasher that we had bought about a year ago. We also purchased an extended warranty to protect these appliances. My father had called to schedule an appointment for them to come out, and unfortunately we had to reschedule. So when we rescheduled, I had to take the day off to wait for the service man to come.
When they scheduled our appointment, for the second time, they told my father that he would have to wait for a call between 8:30-9:00am, and when no one called he called them to only be told that they do not service our area... a town that is only about 25 minutes from one of their stores. We have been without our dishwasher for three weeks, and the refrigerator has been making strange sounds. How can this company say "we service all our appliances" when clearly they do not. What is a warranty good for when we can't even get our appliances fixed?
P.C. Richard & Son Company Profile