P.C. Richard & Son Reviews
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About P.C. Richard & Son
P.C. Richard & Son is a family-owned appliance and electronics business that’s been around since 1909. The company offers many products and services, including a product servicing center. P.C. Ricard has limited store locations, but you can buy online and get free shipping on orders over $49.
Visit www.pcrichard.com- Many product options
- Free shipping over $49
- Financing options
- Limited store locations
- Discount terms apply
Helpful Reviews
What is P.C. Richard & Son?
P.C. Richard & Son is a shop that sells various appliances, electronics, furniture and more, including stoves, mattresses, smart home technology and fitness equipment. You can shop P.C. Richard’s selection online or at one of its tri-state or Pennsylvania-area stores.
P.C. Richard provides free curbside pickup and certified installation services as well as a multitude of payment options, including rebate, layaway and financing opportunities. It also offers a low-price guarantee and extended warranty protection on select products.
P.C. Richard products
You can purchase a wide variety of products from P.C. Richard, including products in categories like:
- Home appliances
- Heating and cooling
- Refrigeration
- TV and video
- Mattresses and furniture
- Smart home tech
- Outdoor living
- Computers and laptops
- Video games
- Home office
- Car audio
- Health and fitness
If you can’t find what you need at a P.C. Richard store, it may be available on the company’s website.
P.C. Richard installation cost
P.C. Richard’s total installation price varies based on product and location, but several discounts and financing packages are available to offset the cost. For instance, if you use a P.C. Richard credit card to fund your purchase and installation, you receive a special financing rate for 24 months (for products over $499). The company also offers military and emergency responder discounts that can go toward installation costs.
P.C. Richard FAQ
Does P.C. Richard price match?
P.C. Richard offers a low-price guarantee. If a competitor advertises a better price, the company will refund 100% of the difference.
Does P.C. Richard offer free delivery?
You get free shipping for purchases over $49 (excluding major appliances, select televisions, mattresses, grills, game consoles and some other products). P.C. Richard offers same-day and next-day delivery.
Where is P.C. Richard located?
P.C. Richard has stores in Connecticut, New York, New Jersey and Pennsylvania. You can find the store nearest you on the company's website.
Does P.C. Richard offer senior discounts?
No, P.C. Richard doesn’t provide senior discounts. However, you can take advantage of other company coupons and discounts online and in-store.
Does P.C. Richard install car stereos?
Yes, P.C. Richard partners with 44 mobile installation centers in the New York metro area. The company offers lifetime warranties with its professional car stereo installations.
Still have questions?
Is P.C. Richard worth it?
Because the company offers a wealth of products and services as well as significant discounts, financing opportunities, free shipping and installation services, many customers find their P.C. Richard purchases worth it. However, if you don’t qualify for its financing or discount programs, the cost of P.C. Richard appliances and larger products may be beyond your budget.
P.C. Richard & Son Reviews
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Our review standards
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- Financial relationships do not influence whether we publish a consumer review.
Reviewed Oct. 12, 2026
I have a wonderful salesman I deal with at P.C. Richard & Son, and I never have a problem. He's very cooperative. He tries to help me the best he can because I use them all the time with my business. I've been dealing with them for 30 years.
Thank you for your long-standing loyalty and for sharing your positive experience with our team at P.C. Richard & Son. We are thrilled to hear that your salesperson consistently meets your needs and provides excellent service, especially after so many years of doing business together. Your continued trust and satisfaction are what we strive for, and we're grateful for your support over the last 30 years. If there is anything else we can do for you or your business, please don't hesitate to reach out. We look forward to continuing to serve you for many more years to come.
Reviewed Oct. 9, 2026
I've been using P.C. Richard & Son for the last 40 years. We had to talk to them about a repair, and we were in the process of replacing a dishwasher. My wife and I were in on Saturday. We saw Pete. He showed us all sorts of different ones, and was very patient with my wife and I because we're very particular about what she wants in the dishwasher and what she doesn't. He was great. He gave us all the time we needed, answered all our questions, and was incredibly helpful.
I go to the Bellmore store usually, and there are different people there that I use for different things. I use Pete primarily for appliances and stuff like that. I often use Garth or Mo for TVs and stuff like that. I've had very positive experience with people there. In fact, all my kids now use them, too. I can only say positive things about P.C. Richard. I find their service department stands behind what they have. I've been always very pleased with how they honor the warranties and they don't pressure you to take them. It's up to you, and when you do, they honor them, and I've never had an issue.
I always feel I've gotten a good price. I've checked it against other places, and I've always felt that we're getting a good deal, and their sales are good too. As far as their customer service, nobody likes being put on hold, but fortunately, once you get through to them, they're great. They do have a nice feature now, which I've noticed that if I call, they tell you how long the wait is, and then you can hit 1 and then they'll call you back when it's your turn. So, you don't have to sit there on hold, which is great. I like that.
Thank you for sharing your heartfelt review and for being a loyal customer of P.C. Richard & Son for over 40 years. We're thrilled to hear that Pete was able to assist you with patience and expertise during your recent visit. It's wonderful that you've had consistently positive experiences with our team at the Bellmore store, and we're grateful to have earned your family's trust as well. We strive to offer competitive prices and reliable service, so it's great to know you feel you're getting a good deal and appreciate our callback feature for phone inquiries. Your feedback is immensely valuable to us, and we look forward to many more years of serving you and your family!
Reviewed Oct. 3, 2026
I'd recommend P.C. Richard to anybody. We go back there because of the service and the prices. The price is always a factor no matter where you shop. But sometimes, when you know the service is there, that comes first before the price. You can always get something cheaper, but you never know, if you need follow-up, how good they will be. I know when I need follow-up from P.C. Richard’s, they are on the money. 110% service.
The salespeople are great. We bought a refrigerator and they were on the money. They kept us informed. The guy was very good. We had a problem with an ice maker. I booked a service online, which was easy. Just give a follow-up. The service guy was very nice and explained everything. We're back up and running. We also bought a laptop from P.C. Richard, which was fine. We had some mattresses delivered with that. We bought a TV years ago. There was a problem with it. The service people came and took care of it. We had a friend who needed a fridge. She went to P.C. Richard and bought one.
Thank you for sharing your glowing review. We're thrilled to hear about your positive experiences with both our sales and service teams. Providing excellent service alongside competitive pricing is our priority, and we're glad to know that our team has consistently delivered for you. It's wonderful to hear that your friend also chose us for her needs. Your continued support and recommendations mean a lot to us. We look forward to serving you again in the future!
Reviewed Sept. 23, 2026
I had the pleasure of shopping at the P.C. Richard in Levittown. I was helped by a gentleman named Marlon. He was patient (I'm very indecisive), gentle (he engaged my son by showing him various products so that I could take a closer look at a refrigerator), and knowledgeable (he answered ALL of my questions!). I appreciate the time and resources he and his team put into helping me. Many thanks!!
Thank you for sharing your delightful experience at our P.C. Richard store in Levittown! We are thrilled to hear that Marlon provided exceptional service, assisting you with patience and expertise. It's wonderful to know he engaged with both you and your son to ensure a pleasant shopping experience. Your appreciation of our team's efforts means a lot to us, and we look forward to welcoming you back for more outstanding service in the future. Many thanks for choosing P.C. Richard & Son!
Reviewed Aug. 28, 2026
I've been buying from P.C. Richard for the last 40 years. I've been going to the Bellmore store, and I'm always using Garth, the salesman, and he's very knowledgeable in everything I've purchased. I know what I want when I go in. They don't try to talk me out of it. They try to point me in the right direction. If they have any input, they might tell me that what I'm looking at is not the best, and I'll listen to what they have to say. For the most part, everything has been fine. The one refrigerator I got had to be exchanged out. It was a Whirlpool. After three years, I now have a Samsung, and that seems to be fine. P.C. Richard & Son stands behind their product.
Thank you for sharing your experience with P.C. Richard & Son over the past 40 years. We’re delighted to hear that you’ve found Garth’s knowledge and guidance at our Bellmore store invaluable. It’s great to know that our team respects your preferences while offering insightful recommendations when needed. We’re sorry to hear about the issue with your Whirlpool refrigerator, but we're glad to have assisted with a satisfactory replacement. Your loyalty means the world to us, and we’re committed to standing behind our products to ensure your satisfaction. We look forward to serving you for many more years. If there’s anything else you need, please feel free to reach out.
Reviewed Aug. 17, 2026
I love P.C. Richard and I will never say a bad thing about them. I buy all my appliances through P.C. Richard and I love that they're family-owned. I also love that they give price adjustments and the sale time within the three months. They're fantastic. They always give good quality products and excellent customer service. I'd tell all my friends to go there.
Thank you for sharing your wonderful experience with P.C. Richard & Son. We are thrilled to know that you value our family-owned business approach and our commitment to providing excellent service and quality products. It's fantastic to hear that you've had such positive experiences, especially with our price adjustments. We truly appreciate your loyalty and the recommendation to your friends. We look forward to continuing to serve you with the same level of excellence in the future!
Reviewed Oct. 4, 2026
Over the years, I've had a good relationship with P.C. Richard. I always buy my stuff from them. This time, I am so disappointed. It's not the people; it's the product. The machine came, and I used it a few times. My daughter is the one who uses it. She kept saying, “This is not working.” We were saying, “Maybe it's because it's electronic and we're not used to it.” Finally, we gave up and got in touch with the 800 number.
My daughter and the lady had a conversation because they kept saying, “No, we are out of time.” And we said, “No, we just got the machine.” When the technician came, it turned out that he had the machine registered to somebody else before. So, that sent a red flag to say, “Maybe it could be an error that it was returned and they sold it to me.”
The guy said he was going to change the board, and it would take about seven days. He came, and he changed the board. He was very good and polite. Did his thing. Thought it was over. But the machine started to malfunction again. September 21st, he came when my son forwarded the receipt, and the guy looked at it, and he said, “Okay. Let the company sort it out.” He put the board in. It went again. The machine would be in the open position, not locked, and it is filling with water. It would recycle. Now, I'm using more water because instead of going through a full cycle, it keeps letting out and refilling.
I called P.C. Richard, and they sent a P.C. Richard technician, ‘cause I reached out to the people my son bought it from. The guy came and he said it won't do a diagnostic, but it seems they put the wrong board in there. He said, “I'm going to get a new one.” He brought a new one and put it in. The machine worked for a day or two. To me, it got worse. It only works with a few pieces of items in the machine, which is ridiculous. It keeps, again, recycling, bringing water in when it let it out instead of going to the rinse. When it gets to the rinse and spin, it's stuck at rinse and spin.
I reached out to P.C. Richard and said, “No, this machine has to go. My last machine, you guys came and installed it. The stove was the same thing. This is not working. This new electronic machine is not working.” I reached out to Jamal again, and he said, “Call this number,” which is the 800 number. Spencer said the supervisor was not there. The first time was the same issue. Spencer sent a text to the supervisor, and he'll get back to me. It seems as if this machine has a quality control issue. I don't see why it should take this long for them to realize that this machine is not working. But the P.C. Richard office where the machine came from has been very helpful. I don't have a problem with their attitude.
Thank you for sharing your experience with us. We sincerely apologize for the repeated issues you've faced with your machine and the inconvenience it has caused. It is concerning to hear about the confusion regarding the product registration and the malfunctioning parts. We are committed to resolving this for you promptly. Your feedback helps us identify areas where we can improve, and we will investigate this further to ensure matters like this are addressed more efficiently in the future. We appreciate your patience and understanding and encourage you to reach out to our customer service team for further assistance in resolving this matter. Thank you for being a loyal P.C. Richard customer.
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Reviewed Sept. 22, 2026
We needed a new refrigerator. We had our old one repaired a couple of times, and it was time for a replacement. We went to the P.C. Richard store and I don't mind going to them cause they're not a pain to work with. You go to places like Best Buy and they nag you. But P.C. Richard's sales guy was really good. We wanted a white appliance, and those are kind of rare now so there were only a couple of options. He gave us what options there were and the price was right. They also offered a good warranty. In the past, we haven't been given more than five-year warranty on a major appliance, but we were able to get an eight-year warranty this time. Everything's built like crap today, so I like to get the warranty because I know that the appliance is going to break.
The refrigerator was delivered two weeks later than it was supposed to be delivered. But I didn't really care. A month after it was delivered, we had to call them because whoever delivered it installed the handles on the refrigerator and one of the handles was loose. These things are made so cheaply today and they give you this little Allen wrench that is like a toothpick, so you could you could loosen or tighten the bolts with that. But the fastener that the handle attaches to was loose. So, it wasn't the handle fastener that needed to be tightened. I didn't want to get involved with that, so we called P.C. Richard and they sent the guy out to fix it. He had to take the handle off and fasten the internal fastener, then put the handle back on. But even he said that we might have to buy a new handle set for this because these things are so cheap, it might break when I take it off.
All in all, I have bought a couple of appliances from Best Buy recently because P.C. Richard’s could be a little pricey. But I always thought that P.C. Richard’s customer service was much better than any of the other stores. So far, my experience with them has been good, aside from the handle issue, which wasn't the product's fault. If they would have installed it correctly the first time, it wouldn't have happened. But I can't say that we haven't been happy with the refrigerator. P.C. Richard’s offered good financing options, too so that was beneficial. I would recommend them.
Thank you for sharing your experience with us. We're pleased to hear that you found our sales team helpful and appreciated the options they provided, especially given the challenges in finding white appliances. We apologize for the delay in delivery and the issue with the refrigerator handle. It's important to us that installations are done correctly, and we appreciate your patience while we resolved it. We are glad that our team addressed the problem promptly and that you were able to take advantage of our extended warranty and financing options. Your feedback about our customer service compared to other stores means a lot. We value your recommendation and look forward to serving you again in the future.
Reviewed Sept. 13, 2026
We have purchased two stackable washer and dryers, complete kitchens upstairs and downstairs, and appliances from P.C. Richard over the years. We even had a refrigerator in our garage from them. Once our new garage is built after the fire, we'll be back at P.C. Richards to buy another one. The service is what makes us purchase from them. I buy the service plan with every appliance. When I've had problems, Joanne in customer service has been an incredible help. During COVID, we had an issue with a refrigerator that wasn't working. They sent out a repairman, but they weren't bringing the right parts. Because COVID was such a crazy time, Joanne helped us resolve it.
We eventually had to replace that refrigerator and the guys who delivered it damaged it. It took three deliveries to get an undamaged refrigerator. On the third delivery, they destroyed my custom front door. My husband was livid. He told them they were not going to get the refrigerator through the door without taking the refrigerator doors off, but they thought they knew better. Joanne did what she had to do to make sure that it got replaced. She is the most incredible employee. She got P.C. Richards to reimburse us for the front door and made the whole process very customer-friendly.
I've been dealing with P.C. Richard & Son for 13 years and my husband was dealing with them before that for probably 20 years. We always tell those who are considering P.C. Richards to go to the Deer Park location because the salesmen there are great. We normally use the same salesman, Scott, if he's in. We refer everybody to him. When I've had problems and I've gone to him, he has helped us arrange service calls.
Scott and Joanne work hand in hand because she knows we buy our appliances. She worked with him to make sure they found a stackable that was in stock because I was having company and needed a washer-dryer. So they got one delivered right away. We always tell everybody to buy the service contract and if they have an issue, to call Gregg Richard's office because, for an executive who's in charge of his company, he has always been about customer service, like his dad.
Reviewed Sept. 8, 2026
I had a repair done on my television. I bought the TV from P.C. Richard three years ago, and then the whole flat screen went. So they came in and they replaced it for me. They're still working on it. For washing machines and other appliances, you can set up the appointment online. But because it's a TV, you have to call up and make the appointment. They haven't gotten the TV online yet. So any appointments have to be done over the phone.
My experience with the tech who came out was really good. The first gentleman who came couldn't repair the TV because it was the whole screen that needed to be replaced. And they don't carry those around in their vehicles because they're just too big. But the second set of guys who came, I was very impressed with how quickly they got the job done.
There was an issue because the guy called me up; he said, "I need two people to take that TV off the wall because it's big. And the guy that was supposed to come, he's sick." I said, "I'm in good health. I can help you take it off the wall." He said, "You wouldn't mind?" I said, "No. To get my TV back? No." This guy went above and beyond, and he found somebody. He made some phone calls and found a technician who was off and came in and helped him do the job. That really impressed me.
They were friendly, fast, and efficient. Everybody, from the person I made the phone call with to the technician who came in the interim, and then the two technicians who came and finished the jobs, it was a breeze. It was nice to talk to human beings instead of AI-generated stuff or recordings.
Thank you for sharing your experience with us! We're delighted to hear that the repair service met your expectations and that our team went the extra mile to assist you. We appreciate your patience with the booking process, and we're glad our technicians impressed you with their quick and friendly service. Your feedback helps us improve, and it's wonderful to hear that you valued the human touch in our interactions. We look forward to serving you again in the future.
Reviewed Aug. 12, 2026
P.C. Richard is located on Long Island and they have a good reputation. Also, any salesman that we have spoken to was very informative, and they've always worked very well with us. I'm very happy with P.C. Richard and every appliance that I own in my home, I have purchased through them. I got a Samsung refrigerator, a Samsung washer and dryer, a KitchenAid dishwasher, a KitchenAid wall oven, a KitchenAid cooktop, a KitchenAid compactor, and an LG microwave. All of them have been perfect and I could not ask for better products.
Naturally, it's what the consumer chooses to buy and I'm not buying the bottom of the line. Most of my appliances are towards the middle or the top of the line, but I have never had a problem with them. And if I do have a problem with them, I always take their service agreements because P.C. Richard sends in their own people. They do not outsource it and I have that on my account that I will only deal with P.C. Richard servicemen.
If you want excellent service, and people who know what they're selling and are informative about the products, then I go to P.C. Richard. They have many sales during the year and when you're considering buying a product, look for the sales because when they put something on sale, they discount it a lot. For instance, we're looking at a new refrigerator because our refrigerator is now eight years old. The last time we looked, they had a 35% off on refrigerators. But if you need something right away, I would not hesitate going to them because they care and they deliver when they say they're going to deliver. It's also nice being able to know that if you have a problem, they'll handle it.
Thank you for sharing such a glowing review of your experiences with P.C. Richard & Son. We are thrilled to hear that you are delighted with the products and services you've received, and we appreciate your loyalty. It's wonderful to know that our team’s dedication to being informative and supportive has positively impacted your shopping experience. We are committed to providing exceptional service, and your feedback motivates us to continue in that direction. We look forward to helping you with your future purchases and will always strive to deliver the quality and reliability you expect. Thank you for choosing us!
Reviewed Oct. 14, 2026
I bought a stove, a refrigerator, and a dryer from P.C. Richard. It was a good experience. The quality of the items is very good. Their pricing is pretty good too.
Thank you for sharing your positive experience with P.C. Richard & Son. We're delighted to hear that the quality of your new stove, refrigerator, and dryer met your expectations and that our pricing was to your liking. We appreciate your business and look forward to serving you again in the future!
Reviewed Oct. 14, 2026
I’ve been with P.C. Richard for years. Their customer service has been good. However, my washer is not working properly. And every time they come, they're telling me there's nothing wrong. But it's making noise. So I have to call them up again. They can't pinpoint the issue, but there’s a problem.
Thank you for sharing your feedback with us. We sincerely apologize for the ongoing issues you're experiencing with your washer and the frustration it has caused. We understand the importance of having a fully functioning appliance, and we're sorry for any inconvenience you have faced with the diagnostic visits. Please be assured that we take your concerns seriously, and we are committed to resolving this matter promptly. We will ensure that a qualified technician revisits to accurately assess and address the noise issue you've described. Thank you for your patience and loyalty over the years, and please don't hesitate to reach out if you need further assistance.
Reviewed Oct. 13, 2026
We have been buying from P.C. Richard for years. We've purchased our whole kitchen with them. I had no problem purchasing. I just had a recent problem with service. A part broke on the washing machine, and they said it was under warranty. I already had a plumber at my house to verify that. I let them know what the part was and what was needed, and they said okay. They couldn't give me appointments almost two weeks out, which I thought was a bit unacceptable, but I decided to be patient. I said, "Can I pick up the part?" They said, "We'll let you know." They did call back and said they had the part. They were sending it with the technician.
When the technician got here 10 days later, he did not have the part. He knew nothing about it. And the communication going forward was non-existent. I kept getting, "Somebody will have to call you back. It has to be ordered.” I said, "Can you check?" They told me they had the part. Nobody got back to me. It was a disaster. So I had an appliance repair come and fix my washing machine. I have a service scheduled with P.C. Richard because, finally, somebody called back a week later that they had the part, but then you have to wait another week for service. I was without a washing machine for almost a month. I found that very unacceptable.
We sincerely apologize for the inconvenience and frustration you've experienced with our service regarding your washing machine repair. We understand how essential it is to have timely and effective service, especially when dealing with home appliances. It’s clear there was a severe breakdown in communication and follow-through, and we regret the extended wait and lack of resolution you encountered.
Thank you for your patience in waiting for the part and subsequent service, even though it fell short of your expectations. Please know that your feedback is crucial for us to improve our processes and customer interactions. We are committed to making this right and ensuring that similar situations do not occur in the future.
We encourage you to contact our customer service team directly to discuss this matter further and explore any additional steps we can take to address your concerns promptly. Your loyalty over the years is truly valued, and we hope to restore your confidence in our services. Thank you for bringing this to our attention.
Reviewed Oct. 13, 2026
P.C. Richard & Son has stores on our way. We needed a fridge. We looked at other places. We looked at P.C. Richard as well, and we picked them out. We were given information and time to make a decision, which was a good experience. The service is excellent. The delivery people were very helpful, nice and respectful. The first one had a big dent on the side. They told us about the problem and they took it back. The second one came in with the light problem. They were friendly and assisted in different ways. When the fridge came in, its light did not turn on. The freezer light would turn on, but not the fridge. We called P.C. Richard and they sent a serviceman within 24 hours. He fixed it, but it went away again. We called them, and they said, "You have the right to exchange it." So today, they will send us the replacement fridge because it's within 30 days of purchase.
We purchased a three-year warranty. I should have purchased a five-year warranty because of the quality of the service. And the people they send to your house are respectful and understand the situation. They try to help you, not just trying to do their job and move on. We're not pushed around. I appreciate that. You could look elsewhere. But when you're about to make a decision, make P.C. Richard your last stop. If you found the same fridge elsewhere from the salesman we worked with, they will accommodate the lowest price you have seen elsewhere.
Thank you for sharing your detailed experience with P.C. Richard & Son. We’re delighted to hear that our team provided you with the information and support needed to make your purchase decision. It’s great to know that our delivery team made every effort to be respectful and helpful, even when issues with the refrigerator arose. We apologize for any inconvenience caused and are pleased that our staff was able to promptly address your concerns and arrange a replacement for you.
Your feedback regarding our service and warranty options is invaluable, and we’re thrilled to hear about your satisfaction with the level of service received. We truly appreciate your recommendation and look forward to serving you again in the future. Should you need any further assistance, please do not hesitate to reach out. Thank you once again for choosing P.C. Richard & Son.
Reviewed Oct. 10, 2026
I've been a customer of P.C. Richard for 30 years now. The customer service that I received this time was very good. I made a phone call, and we set up an appointment. The gentleman came but he didn't have the right part. They gave him the wrong part. So then, he ordered the right part, plus this other thing that was needed in the stove. A couple of days later, there was a new appointment. He came and took care of what he had to do, and that was that. I've seen the same technician before, and he is a very respectful and very nice man.
Thank you for sharing your experience with us and for being a loyal customer of P.C. Richard & Son for 30 years. We appreciate your understanding regarding the issue with the part during your recent service appointment. It's great to hear that our technician was respectful and took care of the service efficiently once the correct parts were secured. Your feedback is valuable, and we're grateful for your continued trust. If you need any further assistance, please don't hesitate to reach out.
Reviewed Oct. 10, 2026
I use P.C. Richard to purchase different appliances, TVs, and recently, I bought a washer, dryer, and a stove. I like their service program and their aftermarket warranty program. Their reps have been very helpful, and it’s been a good experience. I would recommend them to a friend.
Thank you for sharing your positive experience with P.C. Richard & Son. We're delighted to hear that our service and warranty programs have met your expectations, and that our representatives have been helpful during your purchases. Your recommendation means a lot to us, and we look forward to serving you and your friends in the future.
Reviewed Oct. 9, 2026
I live near a P.C. Richard store. I've purchased between 15 and 20 items from them including a refrigerator, dryer, washer, blender and a fan. They have very good things. P.C. Richard has one of the best prices around where I live. My purchase experience was very good. My sales counselor was great. So far, I haven't heard anyone saying that they sell back products or they don't have good services. For me, they're perfect. I like their service. They give you insurance of what they sell. I had an issue with my refrigerator, but I have a year of warranty and everything is being replaced.
Thank you for sharing your positive experiences with P.C. Richard & Son. We're delighted to hear that our products, competitive pricing, and commitment to service have consistently met your expectations. It’s great to know that your sales counselor provided excellent assistance and that our warranty service effectively resolved the issue with your refrigerator. We truly value your feedback and appreciate your loyalty. We look forward to continuing to serve you with the quality and service you expect. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for being a valued customer!
Reviewed Oct. 8, 2026
P.C.Richard’s customer service is good when you're in the store. I've used them over the years. But if you have any problem, it takes so long for them to fix what they have to fix. I experienced two times, the part that they ordered was wrong. But apart from that, it's good.
Thank you for sharing your feedback with us. We're pleased to hear that you've had positive experiences in-store at P.C. Richard & Son over the years. We apologize for any inconvenience caused by the delays and errors in part orders you’ve encountered. Your experience is important to us, and we're committed to improving our process to provide quicker and more accurate solutions. If there's anything further we can do to resolve these issues more effectively, please don't hesitate to reach out. We appreciate your continued trust and look forward to serving you in the future.
Reviewed Oct. 8, 2026
P.C. Richard & Son's stuff is good. When you buy, it takes a long time before it breaks down. But the insurance guy they brought to my house is a no good person. I don't like that guy to come to my house. He made me go up and down three times. But my washer is still not working. That person needs to change. Last time, he was supposed come to my house to put on the system. He texted me, "On my way," but he didn't come. I called the office. I said, "The guy didn't come." They called him back. They said, “He ordered some stuff.” When the stuff comes, I call P.C. Richard to make appointment.
We appreciate your feedback and sincerely apologize for the inconvenience you've experienced with our service technician. It's troubling to hear about the difficulties you faced during the repair process, and we understand how frustrating it must be to have unresolved issues with your washer. We will review this matter internally, and we are committed to improving our service standards. Please contact our customer support team at contactcs@pcrichard.com to discuss this further. We are eager to resolve this issue to your satisfaction and restore your confidence in our services. Thank you for bringing this to our attention.
Reviewed Oct. 7, 2026
Everyone hears about P.C. Richard. For years, it's been advertised. I needed appliances. When I moved to the city, I got all my appliances from P.C. Richard to do my kitchen, and then I was in New York for a long time. When I moved back here, I went to P.C. Richard, especially since it was so close to where I live. The last time that I made my purchase, which was five years ago, there was a woman, Marie, that worked there that was absolutely fabulous. I got all my appliances from her. I needed all of them in my kitchen. I took the insurance. Every time I've had an issue, which is very rare, I call and their maintenance people come immediately to fix it. The people that work at P.C. Richard are really nice. They have every appliance that you can imagine and they have fair prices. They're up there with everyone else. I don't think they charge more for an appliance and you do get deals if you go on the holidays.
Thank you for sharing your experience with us! It's wonderful to hear that you've consistently chosen P.C. Richard & Son for your appliances over the years. We’re delighted to know that Marie made such a positive impact on your shopping experience, and that our maintenance team has promptly addressed any issues you've encountered. We're committed to offering fair prices and exceptional service, especially close to home for you. Your satisfaction is our top priority, and we're thrilled to have met your expectations. We look forward to continuing to serve you in the future. Thank you for being a valued customer!
Reviewed Oct. 7, 2026
P.C. Richard's warranty service is great. We made a claim on a washing machine. The machine was purchased probably eight years ago. I just called. They scheduled the service quickly. The guy came quickly, and he fixed it quickly. He made two visits. He didn't have the part. Our experience was a good one.
Thank you for sharing your experience with P.C. Richard's warranty service. We're delighted to hear that the process was efficient and that your washing machine was repaired promptly. We strive to provide quick and effective service, and it's great to know that this was reflected in your experience. We appreciate your feedback and look forward to serving you again in the future!
Reviewed Oct. 6, 2026
I had a great experience with P.C. I bought a refrigerator and a microwave. And we're very happy. The sales rep was very professional, very personable, and he paid attention to our needs. He walked us around the showroom floor, showed us various appliances, and we picked. I had to make a phone call about a year later about my refrigerator. But there was no problem. They came out, took care of it, no charge, and they were very reliable. I would recommend P.C. Richard.
Thank you for sharing your fantastic experience with P.C. Richard & Son. We're thrilled to hear that you are happy with your refrigerator and microwave purchases, and that our sales representative was able to provide professional and attentive service. We’re also glad that our team responded promptly to your service request and resolved it to your satisfaction. Your recommendation means a lot to us, and we look forward to welcoming you back for any future needs.
Reviewed Oct. 6, 2026
I've been using P.C. Richard's services for 20 years. I found that they had a good assortment and I liked the company. Recently, I purchased my dryer about two weeks ago. We had a hurricane. It blew it out when the electric went back on. The rep that I dealt with was very helpful and easy to talk to. I'll continue to buy from them. I was happy.
Thank you for being a loyal customer of P.C. Richard & Son for the past 20 years. We truly appreciate your continued trust in us. It's wonderful to hear that despite the unfortunate issue with your dryer due to the hurricane, our representative was able to assist you effectively. Your satisfaction is our top priority, and we're thrilled that you plan to continue shopping with us. Thank you for your kind words, and we look forward to serving you again soon!
Reviewed Oct. 5, 2026
I have a good experience with P.C. Richard. They have good prices compared to other stores. I'll give their customer service a 5 because they have multiple language speakers. That's awesome. All the people are really helping and they help me a lot wherever I went. They've been fast to fix an item in my home. The only the thing is I have one TV. I paid insurance, but it's not covered because they say the screen is cracked. So, I feel like really a mess because the TV doesn't have more years and they say they cannot do anything because the insurance does not cover the crack in the screen on my TV. I still recommend to my family to go to P.C. Richard to buy any electronics they need.
Thank you for sharing your experience with us. We’re delighted to hear that you found our prices competitive and appreciated the multilingual support from our customer service team. It's great to know that our team was helpful and responded quickly to fix your item at home. We apologize for the inconvenience regarding your TV insurance coverage; we understand how frustrating this situation must be. Your feedback is invaluable, and we will work to address similar concerns in the future. Thank you for recommending us to your family. If there's anything more we can do for you, please feel free to reach out.
Reviewed Oct. 5, 2026
Everything was great. I recently built a new home in the last six months. I got two of my washers and dryers and the eight TVs and everything else electronic-wise from P.C. Richard, as well as all the mattresses for eight bedrooms. So I'm extremely happy and grateful for P.C. Richard. It was handled extremely professionally, and I'm an extremely happy customer. I'm 51 years old, and I've been dealing with P.C. Richard for the last 30 years. They're easy to deal with. I used to know the regional manager when he was a store manager and he always made things easy. I always recommend them. They're one of those neighborhood stores or businesses that, over the years, you have a rapport with them. So anytime you look for something online, you see the price, you go in there, and you tell them, "Hey, look. What can you do for me on this unit?" and they'll always make it happen.
Thank you for sharing your wonderful experience with P.C. Richard & Son! We're thrilled to hear that you are extremely happy with your recent purchases and that our team has consistently met your expectations over the years. It’s wonderful to know that you value the rapport you’ve built with us and that you continue to find our service professional and accommodating. Your loyalty and recommendations mean a lot to us, and we're grateful to have earned your trust and satisfaction. We look forward to continuing to serve you and being your go-to store for all your home needs. Thank you for being a valued customer!
Reviewed Oct. 5, 2026
A good friend of mine works at P.C. Richard in Riverhead. Joe has always done right by my family for many years. I have shopped at Home Depot and other things, but with P.C. Richard, it's a prompt delivery. If something wasn't working correctly, the customer service line is easily accessible. You can get an appointment very quickly. I've always had positive customer interactions with anybody I've spoken with. That's why we're repeat customers for almost 20 years because they do right in every aspect. They check every box.
The technician that was just at my house was amazing and patient, and was able to troubleshoot and fix my dishwasher in one visit. That was amazing. He was younger and very respectful. Made sure everything was clean. He showed me the broken parts. He kept us in the loop. And he came back with the part that they had to order. He made it very easy for me. I even tried to give him a tip, and he said, “I'm doing my job, and that's what I'm here for. I appreciate it, but I just want you to know it's not necessary because I love my job.” He was happy to do his job, which in this day and age is hard to come by. The work ethic is not the best, but he was amazing. It was, overall, a great experience. We refer our friends and family to P.C. Richard.
Thank you for sharing such a detailed and positive review of your experiences with P.C. Richard & Son! We’re delighted to hear that our customer service and technical support have consistently met your expectations over the years. It's wonderful to know that our efforts to provide prompt and reliable service, along with knowledgeable and respectful staff, have contributed to your long-term satisfaction. Your feedback about the technician’s professionalism and dedication is truly appreciated. We look forward to continuing to serve you and your family for many more years to come. Thank you for your loyalty and for recommending us to others!
Reviewed Oct. 4, 2026
I have been using P.C. Richard & Son for more than 10 years. I've had a good experience. They have been very prompt and helpful. I heard their customer service was good and it's a convenience store close by my house. I purchased their warranty and our microwave oven went out. I tried to request a technician online, and I was directed to call. The techs were able to come with one part and they had to come back with another. They're very knowledgeable and courteous.
Thank you for your continued loyalty over the years and for sharing your positive experience with us. We're delighted to hear that our service team provided prompt and helpful service, demonstrating their knowledge and courtesy. Your satisfaction is crucial to us, and it's wonderful to know that our team continues to meet your expectations. We look forward to serving you again in the future and ensuring your experiences remain exceptional.
Reviewed Oct. 3, 2026
I live close to P.C. Richard and I needed an appliance. I went in to check their prices and the appliances and I liked what I saw. So, I purchased from them. Everything was good.
Thank you for sharing your experience with us. We're glad to hear that you found what you needed at P.C. Richard and that your shopping experience was positive. We appreciate your business and look forward to serving you again in the future!
Reviewed Oct. 2, 2026
P.C. Richard has been around for a while and they're down the street from us, and we've heard from family that they had really good appliances there. We went and bought our washer and dryer. It's been maybe two years that we bought the appliances and it was a great experience. We haven't had any issues. Our sales counselor was very easygoing and straight to the point.
I liked how easy it was for me to contact P.C. Richard. I had a small issue where my machine wasn't finishing the cycle and I called them up. The person helped me out. He said, "Well, you're still covered under our warranty, so we will definitely be able to help you," and they sent someone out to the house. They came, figured out what was the issue, and we're still good to this day. The easiest experience was calling them and just having someone to come and help me fix the issue. I would definitely tell others to go ahead and buy what they need from P.C. Richard. They're a great salesmen. The quality of the products are wonderful. The warranty is also great. They also offer extended warranty, which is awesome.
Thank you for sharing your wonderful experience with P.C. Richard & Son. We're thrilled to hear that you've been satisfied with both your washer and dryer purchase and our responsive customer service. It’s great to know our team was able to help you efficiently resolve the machine issue under warranty. Your recommendation and kind words about our sales and product quality mean a lot to us. We look forward to serving you again and ensuring you continue to have positive experiences with us.
Reviewed Oct. 2, 2026
Experience was good with P.C. Richard & Son. We always go to the same person when we go there. He's excellent. When I told P.C. Richard about my refrigerator, they wrote down the wrong thing, but they resolved the issue. Everything went okay. Go to P.C. Richard and see what they have and ask for the guy that I normally work with.
Thank you for sharing your positive experience with P.C. Richard & Son. We're thrilled to hear that you have a go-to sales associate who consistently provides excellent service. It's also great to know that although there was a minor issue with the refrigerator details, our team was able to resolve it promptly for you. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Reviewed Oct. 2, 2026
I have been using P.C. Richard & Son’s services for at least a decade. Great, simple, and friendly staff. My first was the large TV that we bought, and appliances. We kept going back because their service was good. That matters. The most recent was a washer-dryer combo repair. The door latch wasn't closing all the way, so the unit wouldn't run. The tech showed up in less than a week. 15 minutes later, the latch was fixed and working. It was great. We've had these guys show up a few times, and this particular technician for different things. He is allergic to cats, so he knocked on the door and double-checked if our cats were away, which was very cool and he remembered. I have recommended P.C. Richard.
Thank you for your loyal patronage over the years and for sharing your outstanding experiences with us. We are delighted to hear that our team has consistently met your expectations, especially with your recent washer-dryer combo repair. It's great to know that our technician was attentive to your needs and remembered specific details about your home environment. Your recommendation and commendation of our service mean a lot to us. We look forward to continuing to serve you with the same level of excellence in the future!
Reviewed Oct. 1, 2026
The ice maker in our refrigerator wasn't working anymore and our panel was broken. I spoke with a P.C. Richard representative. It was very quick. They got on the phone, and they called me back right away. It was an automated system, and we booked it within five days. We had them come four times, but it finally worked. They repaired everything. We love P.C. Richard. Our experience is always excellent. They stand behind their warranty. Any time there's a problem, they come out right away and everything gets resolved. So we're very, very happy with them.
Thank you for sharing your experience! We're thrilled to hear that our team was able to resolve the issues with your refrigerator and panel promptly and to your satisfaction. It’s wonderful to know that you've had consistently excellent interactions with P.C. Richard & Son and appreciate us standing behind our warranty. Your positive feedback drives us to continue providing top-notch service, and we look forward to assisting you in the future.
Reviewed Oct. 1, 2026
I've been using P.C. Richard & Son for 50 years. Getting through to get a technician instead of a third party to come and service an appliance has always been a challenge. Third-party appliance repairs could be anybody. If it's a P.C. Richard serviceman, it's guaranteed. A third party guarantees it but you have no idea who you will get. I insisted on having a P.C. Richard technician the last time. It took over two weeks. But the service person who fixed my Whirlpool's freezer was very kind, courteous, and did a great job. Don't go anywhere else but P.C. Richard.
Thank you for sharing your positive experiences with P.C. Richard & Son over the years. We appreciate your loyalty and understand the importance of having a trusted technician. While we strive to provide timely service, we acknowledge that securing a P.C. Richard serviceman can sometimes take longer than anticipated. We are delighted to hear that the technician who serviced your Whirlpool freezer was kind and efficient. Your recommendation is greatly valued, and we look forward to continuing to meet your expectations in the future.
Reviewed Oct. 1, 2026
I've been buying stuff from P.C. Richard & Son for years. I bought the JBL things on my TV, and the bed. I had a problem and it took all kinds to get it straightened out. Thank God everything worked out. Everything was perfect.
Thank you for your continued loyalty to P.C. Richard & Son. We appreciate your feedback and are glad to hear that everything eventually turned out perfectly. Your satisfaction is important to us, and we are committed to providing a seamless experience. We look forward to assisting you with any future purchases!
Reviewed Sept. 30, 2026
P.C. Richard & Son has been great to me. They're reliable. They got great customer service. I know many people over there. They show me everything and take care of me. Anytime I have any problem with anything, I just call them, I bring the stuff and I get the money back or get new stuff. I got a dryer, three TVs, a freezer, and refrigerator. I recently paid for the stove and I just got the speaker on Saturday. The guy that takes care of me at P.C. Richard in Cobb City is like a family member already because I've know him for many years. So, every time I need to buy something for my family, I take them over there.
Thank you for sharing your wonderful experience with P.C. Richard & Son. We are delighted to hear that our team consistently provides you with reliable service and that you feel so comfortable with the support you receive. It's great to know that our Cobb City location feels like family to you, and we're thrilled that you continue to choose us for your home appliance needs. Your trust and loyalty mean a lot to us, and we look forward to serving you and your family for many more years to come!
Reviewed Sept. 30, 2026
In the past, we bought lots of things from P.C. Richard, and our experience has always been good. Their reps have been very helpful and knowledgeable. I've never had a problem with anybody there. I've always been happy with them.
Thank you for sharing your positive experiences with P.C. Richard & Son. We are delighted to hear that our helpful and knowledgeable representatives have consistently met your expectations. Your satisfaction is important to us, and we're grateful for your continued trust over the years. We look forward to assisting you again soon!
Reviewed Sept. 30, 2026
We always use P.C. Richard. When we need home appliances, we always go to them. It's a good service. Quality is good. The prices are good, too. Last year, we bought this washing and dryer. This year, we bought a fridge.
Thank you for consistently choosing P.C. Richard & Son for your home appliance needs. It’s wonderful to hear that you’ve had positive experiences with our products and services. Your loyalty means a lot to us, and we're delighted to know that our quality and pricing have met your expectations. We look forward to continuing to support you with your future purchases. Thank you for your trust and recommendation!
Reviewed Sept. 29, 2026
I purchased something from P.C. Richard & Son and their customer service was pretty good. I have no complaint. The one guy that I had come out twice was really great as well. He was very helpful and quick. He got the job done and was very nice. 5 stars.
Thank you for sharing your wonderful experience with P.C. Richard & Son. We are thrilled to hear that our customer service and the technician’s efficiency met your expectations. Your satisfaction is important to us, and it's great to know you were pleased with the service provided. We appreciate your kind feedback and look forward to serving you again in the future. Your trust in us means a lot!
Reviewed Sept. 29, 2026
Everyone with P.C. Richard & Son was very nice. They were very pleasant to work with. My last big purchase prior to this was in 2014. My old washing machine lasted a long time. I didn't want to get rid of it, but I was advised it would be better off to get a new one rather than send the money. I had somebody come check it, but I still like the old one better than the new one.
Thank you for sharing your experience with us. We're delighted to hear that our team at P.C. Richard & Son provided a pleasant experience. It's great to know that your previous washing machine served you well for many years. We understand the importance of finding the right appliance, and we appreciate your choice to work with us again for your new purchase. If there's anything further we can do to assist you or if you have any questions about your new washing machine, please don't hesitate to reach out. We look forward to helping you with your future needs!
Reviewed Sept. 28, 2026
I've been with P.C. Richard quite a while. They were in my location in Queens and where I live now in Long Island. So, it was easy access that made me shop with them. The last time I went there, I was going for a dishwasher and the sales rep in Garden City who sold me that was great. But I had to cancel because my dishwasher's problem was fixed. But he was very nice. I also purchased a dryer early in the year. I never had issue with my vents, and when the person that came to hook it up, I don't know what he did, if he didn't do a good job or my vent was blocked, but I ended up having the top part of my flooring damaged.
I'm not saying it's his fault. But at least, if he came to hook it up, he could have said that my vent was clogged. I got upset because I've always been a customer of P.C. Richard. My mom is 86 and at the time, we couldn't get her clothes dry, and it took weeks for somebody to say that it was not their problem, that it had something to do with a vent, and that I should have it checked out. In the meanwhile, where he hooked it up on the vent, it was leaking. I went two months of it because I thought it was the machine. So that was a really bad experience. But except for that one experience, generally, my experience with P.C. Richard has been good and that's why I went back to them. Also, their prices are comparable with other stores. But the quality of their service has went down from what it used to be, depending on the store.
Thank you for taking the time to provide your feedback about your recent experiences with P.C. Richard & Son. We are glad to hear that you have generally had positive interactions with our team and appreciate your continued loyalty over the years.
We apologize for the inconvenience you faced with your dryer installation. It’s concerning that the issue with the vent was not identified during the setup, leading to further complications. We understand how this caused frustration, especially as it affected your ability to do laundry for your mother. Please rest assured that we take such matters seriously, and your feedback helps us improve our service quality.
If there’s anything further we can do to address this situation or assist you with any future needs, please do not hesitate to reach out. We value your business and are committed to ensuring that past issues don't overshadow your future experiences with us. Thank you for choosing P.C. Richard & Son.
Reviewed Sept. 27, 2026
I saw the ads on TV for P.C. Richard & Son and I liked the prices. They also had the promotion of 0% APR for 15 months. So, when we did our house about three years ago, we purchased a lot of stuff from them. The warranties and the payment methods that they offer are the biggest benefit of using them. We got the washer, dryer, refrigerator, washing machine, TVs, Bluetooth speakers, refrigerators, bar refrigerators, oven, microwave, and vacuum cleaner from them. Everything we bought has been high-quality and I have nothing negative to say about P.C. Richard.
Thank you for taking the time to share your wonderful experience with P.C. Richard & Son. We're delighted to hear that the wide range of items you purchased has met your expectations in terms of both quality and value. It's great to know that our promotional offerings and flexible payment options added significant benefits to your buying experience. Your positive feedback encourages us to continue providing the best for our customers. We look forward to having the opportunity to serve you again in the future. If there's anything else we can assist you with, please feel free to reach out. Thank you for choosing us for your home needs!
Reviewed Sept. 26, 2026
I got a new refrigerator. The delivery men didn't know how to use Wi-Fi. They couldn't help me set it up. Also, the new refrigerator doesn't have any booklets anymore. It came with two pieces of paper. I must have had six or seven service calls on it, and they couldn't fix it. I had to return it, but I lost my $600 warranty in the process. I've only had the refrigerator for two years. They kindly refunded me the money and refunded me for a new refrigerator, but the warranty doesn't go with the new refrigerator. I had to buy a new warranty. Other than that, they were nice and helpful. They were trying to do their best. I would go back to P.C. Richard.
Thank you for sharing your experience with us. We appreciate your feedback and regret any inconvenience caused during the setup and service of your refrigerator. It’s concerning to hear about the difficulties with the Wi-Fi setup and the issues faced with service calls. On a positive note, we're glad that our team was able to issue a refund and assist with getting a new refrigerator. Your satisfaction is important to us, and we're pleased to learn that our staff's efforts to help were appreciated. Please feel free to reach out if you need further assistance or have additional questions. We value your continued trust and look forward to serving you again at P.C. Richard.
Reviewed Sept. 25, 2026
I'm trying to get P.C. Richard to give me a new dishwasher because I have a lemon, and I thought that's who they are. I'm waiting for a call back, so the jury's out. Other than that, the tech who came out was fine. I've been a customer with P.C. Richard on and off for 10 years and overall, I rate them 4 stars.
Thank you for sharing your experience with us. We appreciate your loyalty over the past decade. We understand your concern regarding your dishwasher, and we're committed to ensuring you're satisfied with your purchase. It's great to hear that our technician met your expectations. Please know that we're here to assist and are working to address your product concerns promptly. If there's anything further we can do to support you, please don't hesitate to reach out. We value your continued trust in P.C. Richard & Son and look forward to serving your needs again soon.
Reviewed Sept. 24, 2026
We had a little issue with the repair of a washing machine. P.C. Richard was able to conclude it. It just took a couple of tries to fully explain and get someone to really understand what was going on. They ended up giving me a brand new washer, which is what I wanted all along. Also, the product selection was fine, and the sales were fine, too.
Thank you for sharing your experience with us. We're delighted to hear that despite the initial issues with the washing machine repair, our team was able to resolve it to your satisfaction by providing a new washer. It's wonderful to know that our product selection and service met your expectations. Your patience during the resolution process is greatly appreciated, and we're glad we could help achieve the outcome you desired. We look forward to assisting you with any future appliance needs. Thank you for choosing P.C. Richard & Son!
Reviewed Sept. 23, 2026
I dealt with Lowe's and I wasn't happy with their service. So we decided to try P.C. Richard and we're very happy with their service. We bought a refrigerator, a dishwasher, and a stovetop stove. All the appliances we bought from them are excellent and their delivery service was good. Their installation was good too. My wife and I have no problems with it. We would definitely go back there again if we need to. We had a service request about a month ago. I set the whole thing up online and I never had to call anybody. It was excellent. The technician was in and out of here in less than half an hour. They replaced the ice maker on my refrigerator. Overall, P.C. Richard is a good appliance store. They have everything people need.
Thank you for choosing P.C. Richard & Son and for taking the time to share your wonderful experience. We're thrilled to hear that you and your wife are pleased with the appliances you purchased and that the delivery and installation went smoothly. It's also great to know that setting up your service request online was easy and that our technician met your needs efficiently. We truly appreciate your kind words and look forward to welcoming you back for your future appliance needs.
P.C. Richard & Son Company Information
- Social media:
- Company Name:
- P.C. Richard & Son
- Address:
- 150 Price Pkwy
- City:
- Farmingdale
- State/Province:
- NY
- Postal Code:
- 11735
- Country:
- United States
- Website:
- www.pcrichard.com