P.C. Richard & Son Reviews

My mom always used P.C. Richard & Son for years, and I followed in her footsteps. My refrigerator was only a year old, and P.C. Richard had to come in. It was something stupid that went. They fixed it. I have the insurance. Everything's good.

P.C. Richard & Son is close by, and I like that I'm greeted immediately when I walk in the door. I would definitely recommend them. The people that have come to my house for a washing machine are very helpful. It's been a great experience.

Maria **. The sale counselor Herbert at P.C. Richard & Son at Carle Place store did excellent job of providing information and assistance in our purchase of a new refrigerator, It was a very pleasant buying experience and we're quite delighted with our choices. Thanks to all! Maria & Frankie ** 🙏✨

I purchased a Weber grill then changed my mind. Upgraded to a more expensive grill. I received a delivery date. Took off work with no pay to accept the delivery. The drivers showed up with a 1500.00 grill with the whole back pushed in so I refused it. I now have to take another day off work unpaid and hopefully this one is not damaged. I’m really disappointed and will never buy another thing from them and I’m a longtime customer. Not only did the grill cost me 1500.00 dollars but I’m going to lose two days pa. Unacceptable.

I've bought a couple of items from P. C. Richard & Son. Most recently, I had a situation with a warranty on a refrigerator. It was not horrible but not fantastic. The refrigerator broke. I called them up, and they came. When you have a refrigerator and it breaks, you could lose all your food. And they came within two days to examine the unit. They said something was broken on it. They came in on a Tuesday. By Friday, they told me they got the part.

We have an AC in the bedroom, noisy and getting worse over the years. Last year we purchased an LG AC for the living room, replacing a nearly 30-year-old AC that was literally falling apart. We’re pleased with how quiet it is. We decided to get a smaller LG unit for the bedroom, should be easy, right? All I really need is a 5000 BTU machine but a 6000 BTU machine will do since no one seems to stock the smaller one. I checked PC Richards online. They don’t deliver to my New York City zip code. The nearest store that has it in stock for pickups is West New York. I recently spent an hour inching up to the toll booth at the Holland Tunnel and wasn’t eager for a repeat. The next nearest store was in the Bronx, near Van Cortlandt Park. OK, what the hey, why not?

I'm going to make this short because I would still like to find a resolution through PC Richard. Purchased an expensive mattress several years ago and it was terrible. It was replaced with a courtesy replacement which cost us about another $1,300. This mattress is so bad it is getting impossible to get a good night's sleep on it. It was supposedly a firm mattress but it is so soft it is difficult to roll over. The sides of the mattress collapse when you sit on the edge but none of this shows in a photo that customer service takes and are not allowed to touch. They are denying any help and this is just not right. I want to know what my recourse is before I start my review process. I'm still hoping someone will actually realize that you can't tell if a mattress is faulty by taking a picture of it. Any suggestions on how to proceed?

I ordered a new Samsung washer dryer, model # WD53DBA900HY and drawer for a total of $3826.64 and it took forever to get an answer from PC Richards, finally I called again today, and they said that they do not have it in that color, so I cancelled the order, the problem is they take up to three days to refund my $3826.64 back. Also had issues with a new Samsung 85" tv, two delivery guys show up and did not install it, all they had to do is to place four screws and place it on the TV wall mount.

My mom bought a fridge in about March. The fridge never kept anything cold causing food spoilage within days. Contacted before 30 days. They sent a serviceman from GE. He couldn't do anything because apparently the delivery folks failed to put the wheels on the fridge so it can't be moved. 3 repairman later including one twice that was so condescending and acted as though the lack of coldness was in our minds. So 4 repairman later the fridge still doesn't work properly. Getting a new one was never an option. Just repairs. Either we got a lemon, it's a refurbished item advertised as new, or the fridge is just garbage and shouldn't be sold. We only want a fridge that works properly but it seems as if everyone has us going in circles. PC Richard's you used to be much better than that.

My experience when purchasing my dishwasher was great. Once I got it the customer service has been AWFUL. I only shopped here thinking it would be good for a warranty and customer service. I was wrong. My dishwasher came dented and the top rack is unusable. It was installed before I moved into my home and I didn’t notice the indent (you couldn’t see it, only realized because I couldn’t pull the top rack out) and I called immediately when I saw it. They said they can’t do anything and it will be $400 to fix!!! I spoke to several people in customer service and has been 0 help. The guy that came to check the claim was also nasty and rude in my home. On top of this I bought a 5 year warranty that doesn’t cover it and it’s unusable unless I pay to fix this. There is nothing being done for me.

Terrible service experience for a Bose soundbar, was told to bring it to the store and they would repair it even though they mounted on the wall. Then they said install team would have to come but they would call me back to schedule the appointment. They never called back. Had worse problem with my dryer, replaced incorrect parts, took over a week for each part, total of 4 parts. Had no dryer for 4 weeks, the appliance was only a year and half old with extended warranty.

If you buy a GE Appliance from P.C. Richards in Manhattan, NY they will not help you get a service man to repair the appliance if it's out of warranty. I purchased a GE Gas Range and the hinge fell off the door. It was purchased in 2023. I was transferred to various numbers to no avail. The GE Appliance phone number was also NO HELP. The Company "Bodewell" does not help. They do not want to do a Service Call in Manhattan.

I've been using P.C. Richard for years and years, and I wouldn't think of going to anybody else. I’ve been going to them for everything, including the dishwasher, stove, refrigerator, microwave, TVs, bed, and my bed that goes up and down. When I have problems, they take care of it. Everything's good.

Updated on 06/02/2026: This is an update to my March 2026 review. Next month will be 1 yr that I have been waiting to have the same part fixed. After 3 months of trying to figure out what was wrong, they ordered me the correct part which I had to wait for 6 months before it came in. Ironically, right after I wrote my last bad review, the very next day my part came in. I took another day off of work and when they arrived with my part it was the wrong color door for my fridge. They reordered it which took another 3 mos. It's now June 2026 (my first service call was 7/25) and after writing another bad review ironically again they contacted me the next day that the part was in.

We have been buying our appliances from P.C. Richard for years. We've got our kitchen appliances, refrigerators, dryer, washer, stove, microwave, and dishwasher from them. We had a small issue with the gas range that was rectified under warranty. Now, I'm waiting for service to call me back for a part on the washing machine. Other than that, the appliances and service are pretty comparable. The local store that we work with are very customer-oriented. I did have an issue with service when we were having an issue with the gas range and we were going back and forth. I was having difficulty scheduling. They kept putting me off. So, I went to the store and talked to the manager and the manager got involved. He called service himself and they scheduled me for an appointment the next day.

I use P.C. Richard for all my appliances and they're great. It's very easy to communicate with them and everything's been perfect. The quality has been great as well.

I sent in a claim for the Speed Queen washer that I bought on December 24th. I didn't want to file a claim because I felt that it was unfair that I have a brand-new washer that's more expensive than my whole set in the basement. So, I called them and said, "Hey, this thing isn't functioning properly. I rarely use it. I don't want it fixed." They told me someone had to come and fix it first before they could replace it. The guy came out. He looked at it. He was unfamiliar with the Speed Queen machine. He left. I was angry.

I bought all of the appliances in my kitchen from P.C. Richard & Son about four years ago. Everybody was courteous back then. Everything works fine except my dishwasher recently developed a problem. I've had five visits for technicians to try to repair it, and so far, they have not been able to correct the problem. When I contacted P.C. Richard, everybody was polite. They open a ticket, and the technicians that were here would have to order parts, and then you would get a notification that the parts were in and to get in touch to schedule an appointment. So, that seems appropriate.

Alex, the gentleman that I had, is very good, patient, knowledgeable. The issues I've had with P.C. Richard are the parts. When you order parts, they really don't go with the machine. The gentleman had to come out several times because the parts do not go and work with this machine. The ones that did, again, did not work. It took several times to get the parts to work. So, that's the big issue. And when you order the parts, just because it pops up and say it's compatible doesn't mean it is.

We've bought appliances from P.C. Richard & Son and it's very convenient where we live. The most recent purchase was a washing machine 15 months ago, which broke, and because I didn't get the insurance, I can't get it repaired unless I spend more than I paid for the machine. Through the years, we've bought quite a few from them and never had any issues. But now that things are made so crappy, nothing lasts. Who would have known that 15 months after buying a washing machine, it wouldn't work? I didn't realize that you could get up to a year to purchase it if you wanted to. And they could have told us, but I don't remember. The parts that were needed were almost $300 more than the machine cost us. So I had to get a new one.

I had previously gone to Best Buy for a refrigerator, but it was a low-end model, made noise, and wasn’t what I wanted. It took a couple of years to get settled in our place, and then I realized that we can now work on the fridge because I have a hot water heater and other appliances. I went back to Best Buy and they didn’t have what I wanted at my price in the color I wanted. Home Depot also didn’t have what I wanted. I decided to try P.C. Richard & Son, even though I hadn’t been there before. They had what I was looking for within my budget, and I got a side-by-side with a water filter. Overall, I’m very happy with it.

My experience with P.C. Richard was fine. They did an excellent job. They were very friendly and good. I purchased a refrigerator, a microwave, a dishwasher, and a washer and dryer. Every time I have an issue with an appliance that I had, an older one, I usually go there first, and then I go to a few other places just to make sure they're in line, which they've always been, and I always wind up going back there. I've been there a few times, and everyone was fabulous and couldn't do enough to help you. When I had an issue, I called, and they set up an appointment really quickly, and they followed through. When they delivered or repaired, they were right on time and within the window that they gave me, and were very pleasant and good. I've had very good luck with them. They were outstanding, competitive, and reliable. I would recommend them to anybody.

P.C. Richard & Son has been absolutely great. I'm a price shopper and we purchase from them most of the time. We came from Home Depot, but when we had a complete kitchen remake, we wanted all the appliances to come from the same place. It would be easier, and P.C. Richard was very accommodating. We took the insurance, and it holds up to whatever we need. They're taking care of the problems we're having and the interactions have been over and above.

P.C. Richard & Son is a very good company. The customer service and everything after the fact here has been wonderful, but unfortunately, I picked the wrong product. The rep gave me misinformation. I was told when I bought the refrigerator that the ice maker mechanics are different on the new model that I got and I wouldn't have gotten this refrigerator otherwise. The rep shouldn't have told me it's a new system in the ice maker because the technician that works on the refrigerators tells me it's not. This is my second refrigerator of the same brand and luckily, I bought the warranty on both of them.

I have always done business with P.C. Richard, and I do business with the same management specialist at P.C. Richard in Carle Place. I like their reputation and the way they stand behind the product, and because we've never had an issue in the decades that I've always used them for all my properties, all my homes, all my appliance needs. That's just who I've found to be the best retailer with the largest selection and great sales staff.

I went in P.C. Richard & Son and the sales representative was very good, very accommodating, working with the price, and gave good guidance as to which brands to buy. In other words, it's not always price, and then the incentives that were available. We ended up basically doing a rental for the whole house, so we bought all new appliances. I'm talking washer, dryer for laundry, and then the dishwasher, refrigerator, stove, the in-island microwave, refrigerator. I'm probably leaving stuff off, but it was quite an order. They put a deal together with the warranty. And the pricing, the service, the knowledge of the salespeople are so good. They actually understand the products they're selling. They gave good advice. The dryer or the washer was dented and they gave an accommodation on the price. I think we spent almost $15,000 on everything. They said, "Listen, you want a new one or you wanna take a little money off?" So they worked with us. I'm very, very, very happy with P.C. I would never go anywhere else.

Do not order a laptop online with delivery option unless you don't mind your computer being shipped across the country during a snow storm. It defies common sense to me, so how can I expect comprehensive service if something should be wrong with it? Order has been canceled, and I am going to pick one up myself local instead. Receipt says it could take up to 12 weeks to arrive. I would not have opted for that if I had known.

Whenever I go to P.C. Richard, my shopping experience has been good and enjoyable. They follow up and they don't harass you. I also have them come out for repairs and it's been okay. They're very prompt. My mother also bought a fridge from them.

Most of our appliances came from P.C. Richard & Son. I was usually able to go there, and they negotiated the price with me and gave me a good deal. I've been very satisfied with them. We got a washer, dryer, dishwasher, and microwave. Their service is good. They come right out and fix the issue. They're coming tomorrow to repair my icemaker for the sixth time. But the good thing is I took out a 10-year warranty when I bought it. They don't offer them anymore. The technician laughed and said, "You're lucky you got 10 years. They don't offer them." I said, "Yeah, I know why." So, I don't get annoyed. He comes out, he fixes it. As long as I'm not paying for it. My son also has P.C. Richard & Son's appliances. One talks to the other about prices and everything, and they took good care of us.

My experience with P.C. Richard was not great and I'm very unhappy with them. I bought a mattress from them and it started sinking in within a month. They were saying something out of 30 days I could swap it out, but every time I called, I got a different story. “Oh, call back later this afternoon,” “Oh, he won't be in until tomorrow,” “Oh, they're not in right now.” They told me I had to speak to this person or that person. Last week, Wednesday, they sent somebody out to look at the mattress. So, I said, “What is he looking at? Is he gonna get in the bed and sleep in the bed and feel away?” “Oh, no. That's a part of corporate.” “Okay. I’ll let them do it.” Now, I still haven't heard back from them. I will never get anything else from P.C. Richard’s. Never.

I haven't bought anything in quite a while but I use P.C. Richard & Son often when I do. Their selection is incredible. They've been around for over 100 years so they seem to always have what I need. About five years ago, I bought a nice refrigerator. The sales reps were always pleasant and I enjoyed working with them. They were very knowledgeable and helpful, and things went very well. I'm dealing with an issue now with my ice maker and I have an appointment today with the P.C. Richards repair guy. They're doing their best to resolve my issue. They haven't, but it's not for lack of trying. They're on it and it'll get resolved, for sure.

I'm having an issue with a gas range that I bought from P.C. Richard & Son., and they're doing their job. I reached out and the customer service has been good so far. The issue has been going on for about a week and a half and their technician is working on it.

The first washing machine I got from from P.C. Richard was horrendous. You can't do laundry in it. It's the most horrible washing machine. I've had two techs come out. The first tech was the most horrible thing you can imagine. He stood there with the door open and it was 28 degrees. I had a Pitbull in the house chasing him. He wanted out and was not going to help me. He gaslit me the whole time, telling me what I said was wrong with it wasn't what I said was wrong with it. The man should not be employed by P.C. Richard. I wanted him out of my house. I told him I was very unhappy with his service call to give him a chance to redeem himself. I asked him to give me the number that I have to call and he said I have the number and that it's on the folder. He wouldn't even give me the number.

We bought a refrigerator at P.C. Richard over the summer. I'm always benchmarking everything before I purchase and their price is comparable to what we had at the other store we have in town. The reps at P.C. Richard are always very good. They're friendly when you walk in the store and they're knowledgeable once you're there. You never walk in feeling like you're bothering them. We just had P.C. Richard do a repair for us as well. We got about six months on the refrigerator then the ice machine stopped working. It's a Frigidaire and they were able to get it fixed in a timely manner.

I redo houses and I've been a P.C. Richard & Son customer for a long time 'cause of their location. The sales rep I deal with is the same person I've been using for a while, but now, I'd think twice buying from P.C. Richard again. I got an appointment for my oven, then somebody came out and they had to order a part. I was without an oven for a long time, but I was not using it a lot. However, the oven is less than two years old, and I live in the house part-time. So, it's sad for something to break and the repair costs 1/3 of the price of what the stove costs. I'm not happy with the product and with the price of the service.

I've been dealing with P.C. Richard in East Brunswick for such a long time and I'm very happy with the store. They're always helpful, and I recommend the store. I purchased a stove recently, and the sales personnel that I deal with, Desmond, is a very nice person. On the other hand, the company has terrible service. When I need service, that seems to be impossible to get through. I got a recliner that has a remote that the wire was broken and I can't get it serviced. The company should be doing something about that.

There's no longer Sears so I go to P.C. Richard as they're close by. Recently, I got a Frigidaire refrigerator from them. The salespeople were fine and I like that they didn't harass me. When the motor on the refrigerator had an issue, they fixed it. They came out within a week and guy told me what had to be done. They ordered the part and were able to come the following week, but I held them off after Christmas holiday.

My salesman always finds the right product to fit my needs and he always makes sure the pricing is as good as the pricing will be for that product. Customer service has been good. There were no problems with setting up the deliveries. The delivery showed up when they said they were gonna be there. I also had service on a stove-oven and it went really well also. They came out and diagnosed that it was something in the little electronics of the switch, so they ordered one and then they came and replaced it. It's been working fine since. The reps were all super nice and helpful. When my salesman wasn't there, I dealt with someone else and they were able to find everything and help me out.

I felt comfortable working with Eddie, one of P.C. Richard & Son's customer service reps. I was impressed with his knowledge. Minus Eddie, everything else with them was poor. I purchased just about everything with P.C. Richard & Son. I spent over $10,000. I have a washing machine that hasn't even been able to work in almost a month now, and I don't think anyone's coming out until February 23rd. They ordered a part. Then they told me they lost the parts. It's been a mess since then. At this point, I'd tell a friend who asks about P.C. Richard & Son that it's tough going through them if there are issues.

A technician came three different times for the freezer. One time, he said it was fixed. Next time, he had to order a part. Then, he had to order another part. For a month, the freezer wasn't working. Finally, I told somebody at P.C. Richard & Son that I didn't want another technician. I wanted a refrigerator and I want it then. They said they'd get back to me and put it to their manager. The manager said, "Okay. We'll give you the credit you paid for the refrigerator. Come and pick out another one." I wasn't gonna wait for the fourth technician to come and tell me it was fixed when it wasn't fixed.