P.C. Richard & Son Reviews

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About P.C. Richard & Son

P.C. Richard & Son is a family-owned appliance and electronics business that’s been around since 1909. The company offers many products and services, including a product servicing center. P.C. Ricard has limited store locations, but you can buy online and get free shipping on orders over $49.

Pros
  • Many product options
  • Free shipping over $49
  • Financing options
Cons
  • Limited store locations
  • Discount terms apply

Helpful Reviews

Sound Beach, NY
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Brentwood, NY
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I've been using P.C. Richard for years and years, and I wouldn't think of going to anybody else. I’ve been going to them for everything, including the dishwasher, stove, refrigera...

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What is P.C. Richard & Son?

P.C. Richard & Son is a shop that sells various appliances, electronics, furniture and more, including stoves, mattresses, smart home technology and fitness equipment. You can shop P.C. Richard’s selection online or at one of its tri-state or Pennsylvania-area stores.

P.C. Richard provides free curbside pickup and certified installation services as well as a multitude of payment options, including rebate, layaway and financing opportunities. It also offers a low-price guarantee and extended warranty protection on select products.

P.C. Richard products

You can purchase a wide variety of products from P.C. Richard, including products in categories like:

  • Home appliances
  • Heating and cooling
  • Refrigeration
  • TV and video
  • Mattresses and furniture
  • Smart home tech
  • Outdoor living
  • Computers and laptops
  • Video games
  • Home office
  • Car audio
  • Health and fitness

If you can’t find what you need at a P.C. Richard store, it may be available on the company’s website.

P.C. Richard installation cost

P.C. Richard’s total installation price varies based on product and location, but several discounts and financing packages are available to offset the cost. For instance, if you use a P.C. Richard credit card to fund your purchase and installation, you receive a special financing rate for 24 months (for products over $499). The company also offers military and emergency responder discounts that can go toward installation costs.

P.C. Richard FAQ

Does P.C. Richard price match?

P.C. Richard offers a low-price guarantee. If a competitor advertises a better price, the company will refund 100% of the difference.

Does P.C. Richard offer free delivery?

You get free shipping for purchases over $49 (excluding major appliances, select televisions, mattresses, grills, game consoles and some other products). P.C. Richard offers same-day and next-day delivery.

Where is P.C. Richard located?

P.C. Richard has stores in Connecticut, New York, New Jersey and Pennsylvania. You can find the store nearest you on the company's website.

Does P.C. Richard offer senior discounts?

No, P.C. Richard doesn’t provide senior discounts. However, you can take advantage of other company coupons and discounts online and in-store.

Does P.C. Richard install car stereos?

Yes, P.C. Richard partners with 44 mobile installation centers in the New York metro area. The company offers lifetime warranties with its professional car stereo installations.

Still have questions?

Is P.C. Richard worth it?

Because the company offers a wealth of products and services as well as significant discounts, financing opportunities, free shipping and installation services, many customers find their P.C. Richard purchases worth it. However, if you don’t qualify for its financing or discount programs, the cost of P.C. Richard appliances and larger products may be beyond your budget.

P.C. Richard & Son Reviews

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    How do I know I can trust these reviews about P.C. Richard & Son?
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    Page 1 Reviews 0 - 10
    Profile pic of the author.
    Customer ServiceCoveragePunctuality & Speed

    Reviewed May 22, 2026

    Terrible service experience for a Bose soundbar, was told to bring it to the store and they would repair it even though they mounted on the wall. Then they said install team would have to come but they would call me back to schedule the appointment. They never called back. Had worse problem with my dryer, replaced incorrect parts, took over a week for each part, total of 4 parts. Had no dryer for 4 weeks, the appliance was only a year and half old with extended warranty.

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    Response from P.C. Richard & Son

    We apologize for the difficulties you've experienced with our service. Your feedback on the repair processes for both the soundbar and dryer has been noted, and we understand the frustrations with scheduling and parts replacements. Please reach out to our customer support so we can investigate these issues more thoroughly and work quickly towards a suitable resolution. It’s our priority to ensure better communication and service taking forward, and we deeply value the efforts you've made to bring this to our attention.

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      Verified purchase
      Customer ServiceCoverageTechStaff

      Reviewed April 23, 2026

      If you buy a GE Appliance from P.C. Richards in Manhattan, NY they will not help you get a service man to repair the appliance if it's out of warranty. I purchased a GE Gas Range and the hinge fell off the door. It was purchased in 2023. I was transferred to various numbers to no avail. The GE Appliance phone number was also NO HELP. The Company "Bodewell" does not help. They do not want to do a Service Call in Manhattan.

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      P.C. Richard & Son
      Response from P.C. Richard & Son

      Thank you for reaching out to us regarding your GE appliance experience with P.C. Richard & Son. It is concerning to learn about the difficulties you've faced in getting service assistance for your range, and that some routes taken didn't lead to a resolution. We deeply regret any inconvenience this may have caused you. We strive to ensure our customers receive the service they expect, and we want to help address your concerns.

      Please contact our customer service team, providing the specific details of your purchase along with any necessary reference numbers. This information will allow us to revisit your issue promptly and explore the best resolution. Your feedback highlights areas where we need to improve our processes and communication, and we really value your patience and the effort you put into reaching out. Thank you for alerting us to these concerns—we're committed to resolving them and to handling our customers' needs more effectively in the future.

      Verified purchase
      Staff

      Reviewed March 11, 2026

      I've been using P.C. Richard for years and years, and I wouldn't think of going to anybody else. I’ve been going to them for everything, including the dishwasher, stove, refrigerator, microwave, TVs, bed, and my bed that goes up and down. When I have problems, they take care of it. Everything's good.

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      P.C. Richard & Son
      Response from P.C. Richard & Son

      Thank you for choosing P.C. Richard & Son time and again over the years. It’s wonderful to hear that we have been your trusted partner for all your appliance needs. We're glad that our team has consistently met your expectations and addressed any concerns quickly. We look forward to continuing to provide you with excellent products and services. Thank you for your loyalty, and we’re here whenever you need us!

      Profile pic of the author.
      Customer ServiceTechSales & MarketingPricePunctuality & SpeedMaintenanceStaffTransparencyTimeliness

      Reviewed March 3, 2026

      Updated on 06/02/2026: This is an update to my March 2026 review. Next month will be 1 yr that I have been waiting to have the same part fixed. After 3 months of trying to figure out what was wrong, they ordered me the correct part which I had to wait for 6 months before it came in. Ironically, right after I wrote my last bad review, the very next day my part came in. I took another day off of work and when they arrived with my part it was the wrong color door for my fridge. They reordered it which took another 3 mos. It's now June 2026 (my first service call was 7/25) and after writing another bad review ironically again they contacted me the next day that the part was in.

      They set up the repair for today. I was given the time slot of 8:30-12:30. I got a text at 9:02 that my tech was on his way and arriving shortly. I kept checking his location and the time kept getting later and later. I called the service center at 12:15. They reached out to my tech Peter who told them he was running a little late, but he would be here no later than 1:00. The call center closes for lunch from 1-2. I called back at 2 and another rep said he was having difficulty reaching my tech but that he would have someone reach out to him and Peter would call me back in 5 mins.

      When I didn't receive a call by 2:35 I called again. I then was told by the rep that answered this time that the tech was not coming today. I never once got an update text message or call telling me this. And why was my service call cancelled in the first place??? Do they stop working at 2:30?? And again, I had to lose an entire day's pay from work. I will not be rescheduling this service call. At this point, I am done with this incompetent company, and I will be telling everyone I know never to purchase anything from them.

      Original: I wish there was an option for no stars. I called customer service in July of 2025 because my ice maker was not working. During the months of July-Oct. 2025, I had 3 different service techs come out and try to determine what was wrong with my ice maker. Finally in Oct. 2025, they figured out I needed a new door. It is now March of 2026 (8 mos. since my original service call), and I am STILL waiting for this part to come in. I was offered a credit for my refrigerator but told that if I took the credit, I would lose the 3-yr warranty I had left which they had convinced me to buy the extended warranty when I originally purchased the refrigerator.

      A few months back I called the store that I bought the refrigerator from to see if they could help me at all with this problem. I was told by the manager (and she told me not to repeat this to anyone) that they are told to push the extended warranty to make more money on the sale even though they know that parts most likely won't be available after a certain period of time. As a longtime customer of P.C. Richard & Son having renovated my house 2x with all new kitchen appliances and also purchasing washing machines, dryers, t.v.s, i-robots, vacuums and an icemaker, I can say at this point in time I will no longer be purchasing anything from P.C. Richard & Son in the future and I will try and talk anyone I know out of being scammed by this company.

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      P.C. Richard & Son
      Response from P.C. Richard & Son

      We appreciate your long-standing loyalty to P.C. Richard & Son and are truly sorry to hear about your recent experience with us. The situation regarding the ice maker and the warranty advice you've received doesn't align with our commitment to thoughtful customer service. We understand your frustration with the delayed part replacement. This is not the expectation set forth by our commitment to customer care. Please reach out to us through our customer service department so we may investigate this further and work toward a resolution that backs our loyal customers' expectations. Your feedback matters deeply, and we want the chance to hope and rebuild your trust.

      Verified purchase
      Customer ServicePunctuality & SpeedTimeliness

      Reviewed March 1, 2026

      We have been buying our appliances from P.C. Richard for years. We've got our kitchen appliances, refrigerators, dryer, washer, stove, microwave, and dishwasher from them. We had a small issue with the gas range that was rectified under warranty. Now, I'm waiting for service to call me back for a part on the washing machine. Other than that, the appliances and service are pretty comparable. The local store that we work with are very customer-oriented. I did have an issue with service when we were having an issue with the gas range and we were going back and forth. I was having difficulty scheduling. They kept putting me off. So, I went to the store and talked to the manager and the manager got involved. He called service himself and they scheduled me for an appointment the next day.

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      P.C. Richard & Son
      Response from P.C. Richard & Son

      Thank you for taking the time to share your experiences with our products and services at P.C. Richard & Son. We’re pleased to hear you’ve chosen us for your appliance needs over the years. However, we regret the inconvenience you encountered with scheduling when your gas range needed service. We’re glad to know the store manager helped expedite a prompt resolution for you.

      We appreciate your patience as you await a call back regarding your washing machine, and rest assured, we are committed to providing the reliable support you deserve. Thank you for your continued trust in us, and please feel free to reach out if there's anything more we can do.

      Verified purchase

      Reviewed Feb. 28, 2026

      I use P.C. Richard for all my appliances and they're great. It's very easy to communicate with them and everything's been perfect. The quality has been great as well.

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      P.C. Richard & Son
      Response from P.C. Richard & Son

      Thank you for your enthusiastic feedback! We're delighted to hear that P.C. Richard & Son has consistently exceeded your expectations. Knowing that our communication and product quality has made a great impression means a lot to us. We greatly appreciate your continued trust and your supportive comments, and we look forward to being there for more of your appliance needs in the future!

      Verified purchase
      Customer ServiceCoverageTechPricePunctuality & SpeedTimeliness

      Reviewed Feb. 27, 2026

      I sent in a claim for the Speed Queen washer that I bought on December 24th. I didn't want to file a claim because I felt that it was unfair that I have a brand-new washer that's more expensive than my whole set in the basement. So, I called them and said, "Hey, this thing isn't functioning properly. I rarely use it. I don't want it fixed." They told me someone had to come and fix it first before they could replace it. The guy came out. He looked at it. He was unfamiliar with the Speed Queen machine. He left. I was angry.

      I called P.C. Richard and told them what happened. "This is an expensive washer. The guy didn't even know what he was doing. I think I should get a new one." The next day, they called me and said, "Hey, you know what? We're gonna send you a new washer." Everything is fine. They brought my new one yesterday. I like the customer service. I've bought many appliances from P.C. Richard and I've never had any issues, but this was the first time I've ever had an issue, and they went above and beyond.

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      P.C. Richard & Son
      Response from P.C. Richard & Son

      Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration caused during your recent interactions. Your concerns about the qualifications of the technician sent to assess your Speed Queen washer have been noted, and we’re glad that you chose to seek further assistance. It’s wonderful to hear that our team was able to address your concerns swiftly and provide a satisfactory resolution with a replacement. We strive to offer exceptional service, and your experience underscores our ongoing dedication to our customers' satisfaction. Thank you again for your feedback and for your continued trust in our service. If you need further assistance, please feel free to reach out.

      Verified purchase
      CoverageTechPunctuality & SpeedStaff

      Reviewed Feb. 26, 2026

      I bought all of the appliances in my kitchen from P.C. Richard & Son about four years ago. Everybody was courteous back then. Everything works fine except my dishwasher recently developed a problem. I've had five visits for technicians to try to repair it, and so far, they have not been able to correct the problem. When I contacted P.C. Richard, everybody was polite. They open a ticket, and the technicians that were here would have to order parts, and then you would get a notification that the parts were in and to get in touch to schedule an appointment. So, that seems appropriate.

      I'm giving them one more try to come out and fix it. I had technicians here earlier this week. They replaced some additional parts, but then it looked like something else shorted out in the meantime. But it's not in their wheelhouse to say that the machine will be replaced. But I brought that up when I was scheduling the next appointment. Hopefully, it was noted in the records that if this doesn't work, I want the machine replaced. I bought an extended warranty when I bought the appliance and if they can't fix it, I want a new one.

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      P.C. Richard & Son
      Response from P.C. Richard & Son

      Thank you for sharing your detailed experience with us. We're pleased to know you were impressed with our courteous team initially and that many of your appliances have been performing well over the years. However, we deeply regret the ongoing challenges you've faced with your dishwasher. Needing five technician visits without resolution must be incredibly taxing, and we appreciate your patience throughout this process.

      We assure you that your perspective is invaluable to us, and we strive to uphold high standards of service and care for all our customers. The necessity to potentially replace the dishwasher under your extended warranty, if it's deemed unrepairable, is acknowledged, and we've noted this on your account for consideration in any future decisions.

      Please feel free to reach out once more should your concerns continue after the next repair visit, so we can escalate this issue appropriately. Ensuring your entire set of appliances works seamlessly in your kitchen remains our top priority, and we are here to support you in reaching a satisfactory resolution. Thank you once again for bringing this to our attention.

      Verified purchase
      CoverageTechPriceMaintenanceStaffRates

      Reviewed Feb. 26, 2026

      Alex, the gentleman that I had, is very good, patient, knowledgeable. The issues I've had with P.C. Richard are the parts. When you order parts, they really don't go with the machine. The gentleman had to come out several times because the parts do not go and work with this machine. The ones that did, again, did not work. It took several times to get the parts to work. So, that's the big issue. And when you order the parts, just because it pops up and say it's compatible doesn't mean it is.

      I do like that P.C. Richard has, on one of my machines, an extendable warranty. I always say it's worth it. I don't need a streaming service, but I do need a warranty. I have also been looking into a dishwasher because I have an old roper, and that is an off-brand. It's Whirlpool, but the companies have changed. Even Whirlpool products are made overseas. There is a Whirlpool in USA, but it's still part of the overseas branch. So, they're very expensive. They're over $1,000. I would have to have it installed and have the other one taken away, but they're just so expensive. Even if I don't get one with the third rack, it's just way out of my price range. This old roper was from Home Depot, and it was cheaper than P.C. Richard's price, and it literally was like 100 bucks for a very basic one. Should I get a contract somehow for it for a warranty, it's so old that people would be here nonstop repairing it.

      I have looked into that, and I'm disappointed that everything is so expensive. But I use a dishwasher minimally when I bake, which is usually starting in October on until beginning of January. Outside of that, I don't use much. But when I'm baking, it really would be nice to have a dishwasher. So, that's the only thing. I earnestly have looked at P.C. Richard because most of their people really know the product. I stay with the same person because I don't wanna start with square one with someone else.

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      Verified purchase
      Contract & TermsCoverageSales & MarketingPriceRefunds & PayoutsStaff

      Reviewed Feb. 26, 2026

      We've bought appliances from P.C. Richard & Son and it's very convenient where we live. The most recent purchase was a washing machine 15 months ago, which broke, and because I didn't get the insurance, I can't get it repaired unless I spend more than I paid for the machine. Through the years, we've bought quite a few from them and never had any issues. But now that things are made so crappy, nothing lasts. Who would have known that 15 months after buying a washing machine, it wouldn't work? I didn't realize that you could get up to a year to purchase it if you wanted to. And they could have told us, but I don't remember. The parts that were needed were almost $300 more than the machine cost us. So I had to get a new one.

      Other than that, we're very happy with P.C. Richard. They've always been very professional and knowledgeable. The people who come in to service the units are extremely friendly, professional and hardworking. We had the same sales guy in the last two times we bought something at P.C. Richard. He was very friendly, and cordial. He gave us the information and answered our questions. I would definitely go back to P.C. Richard even though this incident wasn't a great one. I would recommend them. My son bought stuff from them too and he lives in a different part of the state. So he's had some good experiences too.

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      P.C. Richard & Son Company Information

      Social media:
      Company Name:
      P.C. Richard & Son
      Address:
      150 Price Pkwy
      City:
      Farmingdale
      State/Province:
      NY
      Postal Code:
      11735
      Country:
      United States
      Website:
      www.pcrichard.com

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