Simplicity Sofas

I originally was very concerned when my order was delayed from what I was originally told by Jeff who later retired. Then after I was finally able to connect with Martha who took over for Jeff I felt much better as she assured me my items were now being worked on. She did explain that with Covid and Supply Chain issues, things were delayed and that they were working extra to try and get product done. So now I want to share the positive part, my wife and I are so happy with our new sofa and 2 love seats that arrived... They are beautiful, comfortable and amazing. I would definitely recommend the product and hopefully the Simplicity Sofa staff can communicate any delays better to their customers.

After many months of delay and unreturned emails and phone calls, and after the NC Consumer Protection office was unsuccessful opening communication lines, we took a trip to Highpoint NC and visited the factory unannounced. We met with Martha and when we provided our names, she was very familiar with our order and very knowledgeable about the company issues. Perhaps our surprise visit helped expedite our order since we received it within two weeks of our visit. Excellent quality, easy assembly, as advertised. The company is obviously short of staff in all departments, and that may be the cause of concern. It appears that Martha is doing what she can to fulfill orders. Communication needs immediate attention.

Ordered sofa/chair oct 2020. Today is September, 2022. No one responses to phone calls, BBB has tried and no furniture. Is this fraud? I wonder. So far we are out $3648.00. We tried to wait because of the covid19 thing and then they just stopped talking. I tried to cancel once but we had signed an unlimited non cancel agreement. That's fine but there is no furniture 2 years later.

I ordered $5400 of furniture (2 couches and an ottoman) in May 2021. In May of 2022, I reached out for an update and was advised the wonderful Jeff I had been working with retired. After a couple of emails and a couple of weeks later I heard back from Martha who seemed very kind and said I would receive my order in mid-June. 14 months since order placed and still waiting.

Our experience is similar to the one posted in June. We ordered our sectional in March 2021 and told it would be delivered in December. When it didn't come we called and were told it was delayed but it would be delivered in March. Followed up again in March and were told it was in final QC and would be shipped shortly. It's July and no couch, and none of our calls or emails have been returned. At best this is the worst customer experience of my life. At worst which is more likely, we have been scammed. Please do not buy from this company.

You know there is something wrong when the associate at the Better Business Bureau is familiar with such a small company's name. I ordered a love seat in early March. The sales person advised me that the fabric I wanted was in stock and that the item would ship in six weeks. Six weeks became twelve weeks. In mid-May, I was told that the item would ship at the end of the month, or the first week of June. That was the last time I was able to reach anyone. My phone calls are not returned. Most of the time, the voice mailbox is full. My emails have gone unanswered. I have now learned that there are multiple complaints with the BBB with the identical pattern of behavior. DO NOT MAKE THE SAME MISTAKE THAT OTHERS AND I HAVE MADE.

I ordered over $7500 worth of furniture in December of 2020. I still have not received my order. I've called and left messages looking for explanations and updates. Twice I received emails from a guy named Jeff, who told me to be patient and it would be worth the wait. There was silence for many months after that, and then one day when I reached out to him, he responded that he had retired. He said he was forwarding on my email to a Martha **.

I purchased a $4000 sleeper sofa for my daughter's home to use when I sleep there. First off, it was charged to my credit card at time of order, but not delivered until about 6 weeks later which was annoying - it seems like it shouldn't have been charged until it was shipped. I ordered from this company solely because the sofa sleeper had to go up a narrow stairwell, so it would arrive disassembled and then be assembled after delivery into the appropriate space. This would allow for a sleeper sofa of this size to be delivered without damage.

We were looking for a sleeper sofa for our basement and were having a very hard time finding any well-built, comfortable pieces that would fit down the narrow basement stairs. We are so happy that we discovered Simplicity Sofas. The queen sleeper sofa we purchased from Simplicity Sofas was a breeze to set up in the basement and is unbelievably comfortable. The cushions are clearly of a very high quality as well. We received truly outstanding customer service from the folks at Simplicity and are looking forward to buying more furniture from them in the future.

Our experience with Simplicity Sofas was exceptional. We wanted a small sectional for our condo and researched 14 pages of Google hits, visited furniture stores in Maryland and Virginia, and concluded that a small sectional did not exist. Out of desperation, we Googled furniture manufacturers in High Point to see if a road trip might be worthwhile and that's when we learned of Simplicity Sofas. Specializing in customizable small space furniture, we found our 7' sectional. Because there is no showroom, we were apprehensive about purchasing furniture online based solely on pictures and descriptions; however, the 90% "5-star" reviewer ratings about quality and service, along with additional references from the owner of other verified positive reviews, got our attention.