Onity Mortgage Reviews

They bought my mortgage last summer. In the process, someone dropped the ball. Nobody wanted to actually do their job or take any accountability. They kept blowing me off until their error caused me to lose the home I was trying to purchase. Typically, companies don't spend the money to rebrand unless they are hiding from something. I couldn't imagine what it could be.

Was notified I became 30 days in arrears on my ONITY account. I am a previous PHH mortgage holder of approximately 10 years. Non payment was the result of the PHH/ONITY switch. Tried resolving this but ONITY has their customer service representatives outsourced to India. These individuals will make any effort to treat customers with any consideration they go by a scripted process which they will not deviate from nor make any effort to try to address my request. I would, and will suggest to anyone considering a mortgage with PHH/ONITY to find another company! Should mortgage rates fall I plan to have another mortgage company or bank manage my account.

Holding my insurance check hostage for a month stopping me from finishing work on a fire I had on the property. I call every day, never get an answer on transfer, and ultimately hung up on.

Worst company on planet Earth. Horrible customer service, communication, they don’t value their customers and waste their time and money. Use any and all companies but this one. Read all the reviews below.. Atrocious business.

Didn't give them a 0 because it wasn't an option. Worst customer service in any industry. Need a problem researched, how about them telling you 30 business days, maybe!! Want to talk to someone in this hemisphere, good luck. I am buying a property that they foreclosed on and they screwed up the deed paperwork. I'll be lucky if it takes less than a year. Anyone else would take a week.

If I could give this horrible mortgage company a minus number, I would. They are clueless regarding escrow. My homeowner insurance told me recently they cannot figure out where Onity gets their figures from because Onity's numbers & theirs do not match up. Onity is overcharging us! The staff doesn't know what they are doing. It's very hard to understand them because NONE of them speak clear English. Which makes you wonder if they are scam artists. They need to be investigated.

I am so tired of companies that make you jump through hoops before answering your questions - and I am not talking about security questions. I was on a deadline, as my bank was closing and needed to access my account. They would not answer even clarifying questions about their website without me sharing information down to when is the best time to call my home! They literally said they were not allowed to engage until I provided all the information they needed. When I finally did, four different people = four different solutions. None of them worked. Every time I had to call back, they would not answer any questions unless I jumped through their hoops. When the last person admitted that there was an error on their end, the call suddenly disconnected. And remember all that information they needed in order to contact me?... no call back.

Absolutely terrible experience. If you ever have a way to NOT work with them, exercise that option. Our mortgage was transferred to Onity and were told that “you guys are exempt from this month's payment. Don’t worry about it”. Come to find out, that was not correct and they came at us HARD for the payment. They changed the due date, and even in light of their own mistake they REFUSED to work with us on a schedule to rectify it. What’s worse is they actually don’t care. They say they will transfer you to a specialist and the phone just rings and rings until you get tired. Trash. Disgusting company and ownership.

Beware - Onity assumed our mortgage as the service provider and did NOT pay our homeowners insurance bill. But quickly offloaded the mortgage to another service provider within 2 weeks.

Horrible company. Over a month to endorse a check. Customer service sucks. All foreigners. Closed 3 days out of the week.