PHH Mortgage

PHH Mortgage Reviews

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Overall Rating3.2 out of 5
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About PHH Mortgage

PHH Mortgage (NMLS #2726) has provided mortgage services and financing solutions for more than 30 years. PHH Mortgage offers a variety of loans for home purchases and refinancing and provides assistance from experienced loan officers. Its website also has mortgage resources, including educational articles, checklists and loan calculators.

    Pros & Cons


    • Variety of purchase and refinancing loan types
    • Available nationwide
    • Online tools and resources


    • No fully online application
    • No home equity loans or HELOCs

    Bottom Line

    Homebuyers and homeowners looking to refinance will find a variety of loan options from PHH Mortgage. You can start the process online or on the phone, but you must speak to a loan officer over the phone to complete the application.

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    PHH Mortgage does not publish its starting rates online. In order to receive an accurate rate quote, you’ll need to apply for preapproval by contacting the company. Keep in mind the difference between the interest rate and the annual percentage rate (APR) — the APR includes both interest and fees.

    In 2021, PHH Mortgage had a slightly higher average rate for home purchase loans than the national average, but rates can vary significantly based on the borrower’s financial status and other factors.

    PHH Mortgage does offer adjustable-rate mortgages, which are more popular during times when rates are high due to lower starting interest rates.

    PHH Mortgage average home purchase rate vs. national average

    YearDifference from national average
    2021 +0.54%
    2020 +0.23%
    2019 +0.29%
    Information pulled from public Home Mortgage Disclosure Act data. Rates reflect noncommercial home purchase loans only.

    Application process

    You can start the preapproval process with PHH Mortgage online or over the phone. If you choose to do it online, you’ll need to answer six short questions, including the type of mortgage you’re applying for and the loan amount you’re seeking.

    From there, a loan officer will contact you directly to gather more information. Be prepared to answer questions about your income and assets; you will also need to submit documentation to verify this information (like W-2s and bank statements). After you receive preapproval, you can use the online borrower portal to see the up-to-date status of your loan.

    PHH Mortgage application features

    Online application X
    Mobile document upload X
    Physical branches X
    Publishes minimum rate on website X
    Rate lock 60 to 90 days
    Pre-qualification (no hard credit pull) X
    Certified approval letter

    Loan types

    PHH Mortgage offers several mortgage products, including conventional loans (ARM or fixed-rate), government-backed loans (like FHA and VA) and jumbo loans for those who need to borrow beyond the conforming loan limits set by Fannie Mae and Freddie Mac.

    You can also refinance with PHH Mortgage, whether you’re aiming to cash out, get a lower interest rate or shorten your loan term. The company offers 15-, 20-, 25- and 30-year terms on its conventional loans.

    In 2021, the company closed on 124 home purchase loans out of 355 applications (35%). It denied 145 applications (41%).

    Loan applications for home purchases only by year

    Home purchase applications 355 251 314
    Home purchase loans closed 124 97 122
    Home purchase applications denied 149 106 110
    Home purchase preapprovals denied 0 0 0
    Information pulled from public Home Mortgage Disclosure Act data. Includes conventional, USDA, VA and FHA mortgages.


    The vast majority (over 98%) of loans PHH Mortgage originated in 2021 were for refinancing and cash-out refinancing. Among all lenders, refinance loans, including rate-and-term refinances and cash-out refinances, made up about 58% of loans originated in 2021.

    Home purchase vs. refinance loans by year

    Home purchase loans 1.26% 1.70% 4.11%
    Refinance loans 45.86% 55.17% 28.62%
    Cash-out refinance 52.88% 43.12% 67.27%
    Information pulled from public Home Mortgage Disclosure Act Data. Includes conventional, USDA, VA and FHA mortgages.


    Each type of loan PHH Mortgage offers has different eligibility requirements for things such as credit score, income, debt-to-income (DTI) ratio and property type. Before you apply for preapproval, a PHH Mortgage loan officer can help you determine which loans you are eligible for and how much you can borrow.

    PHH Mortgage doesn’t disclose many of its loan requirements. However, most lenders require a 620 credit score to be eligible for a conventional loan; FHA loans require a credit score of at least 500 to 580.

    Jumbo loans typically require higher credit scores  — at least 680. PHH Mortgage does state that most FHA loans and VA loans require a 3.5% down payment. A conventional loan typically requires at least a 3% down payment.

    National mortgage requirements by type

    Min. credit scoreMin. down paymentCompare with other lenders
    Conventional Typically 620 Typically 3% Mortgage lenders
    FHA 500 3.5% with 580 credit score FHA lenders
    VA Set by lender (often 580) 0% VA lenders

    At the time of publishing, PHH Mortgage does not offer USDA loans. For information on this type of loan, read our guide on the best USDA-approved lenders.

    Cost and fees

    PHH Mortgage does not publicly disclose costs and fees associated with its loans, but as part of your application, you will receive a Loan Estimate. This three-page form explains all the costs and fees of your mortgage, including closing costs.


    Does PHH Mortgage accept cards?

    Yes. You can pay with a Visa, Mastercard or Discover card. You can also make payments through Apple Pay or your bank account.

    How does PHH Mortgage work?

    You can start the application process online by answering six short questions. The PHH Mortgage team then contacts you and walks you through the homebuying or refinancing process. Its representatives help customers understand different types of loans, down payment options and closing costs. You can then apply for preapproval and use PHH Mortgage’s online portal to track the status of your loan, from the time you get an accepted offer through closing.

    Is PHH Mortgage legit?

    PHH Mortgage is a legitimate mortgage company available throughout the U.S. It offers a variety of loan types for homebuyers and owners looking to refinance existing loans.

    Where is PHH Mortgage available?

    PHH Mortgage is available in all 50 states and Washington, D.C.

    PHH Mortgage Reviews

    ConsumerAffairs has collected 4,594 reviews and 1,011 ratings.

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    Page 1 Reviews 0 - 10
    Customer ServiceLoan ProcessRates

    Reviewed Nov. 13, 2023

    Good morning, I have been "**" around for years by PHH, Ocwen, whatever they call themselves these day. I have a condo in Florida and basically they have added $120,000 to the end of my loan. I paid $344,500 for it in 2008 and put $70,000 down. I mortgaged about $275K and during the housing crisis, I did a loan modification and was paying interest only for 10 years. Now, I still owe $260k on the condo and a whopping $120,000 at the end of the loan. After living here 15 years, I actually owe more than I paid for the condo in 2008, not to mention the money I have paid my mortgage. I am hoping to speak to one of the attorneys to discuss my options. I can be reached at **. Thank you, Lynn

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    Customer ServiceStaff

    Reviewed Oct. 11, 2023

    Do not choose to do business with this company. I didn’t choose them. My mortgage was sold to them. A water pipe burst in my home over 5 months ago, which caused over $100,000 of damage. My insurance company has been great, but as they release claim checks to get my home repaired, they have to include PHH as a co-payee.

    The insurance company has released 66% of the funds. PHH will only release 42% of that money to me. They refuse to release any more until my repairs are 80% complete. How can I get to 80% complete with only 42% of the money? That’s a question no one at PHH will, or can, answer. Thanks to my own mortgage company, we’ve been without a kitchen for 5 months, and will still not have one by Thanksgiving or Christmas. Because I cannot escape the nightmare of their call center, I reached out directly to Glen Messina, the CEO. He chose not to respond. My house is still gutted. We just want our house back. Avoid PHH if at all possible!

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      Loan Process

      Reviewed Sept. 28, 2023

      Avoid PHH at all costs. We did a loan modification and they reported us to the credit companies for nonpayment even though we made the modified payment on time. Our collective credit scores dropped almost 250 points in a single day. Talking to someone who does not have an accent is impossible. I was told to email my concerns (in a PDF form), which I have done several times. I spoke to my lawyer who said they need to do a rapid rescore on our behalf. I have not heard back from PHH and it has been over a month. Absolutely awful experience.

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      Customer ServiceStaffLoan Process

      Reviewed Sept. 18, 2023

      Had mortgage for years. First issue is they keep changing loan servicers. Hard to keep up. Reps on phone are mostly rude and unknowledgeable. Spend most time reading scripts to protect them. Recently got behind 1 payment due to illness. Long story short, eventual 2nd payment plan is mathematically incorrect. Would have us pay 8 payments over 6 months. It is simple math. We are elderly, the time and trouble trying to correct this error has stressed us. Recently advised by nonprofit law firm to file a ‘Notice of Error”. Stay away if possible.

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      Customer ServicePunctuality & SpeedStaffLoan Process

      Reviewed Sept. 18, 2023

      ABSOLUTELY HORRIBLE! We refinanced with PPH Mortgage and ever since we completed the refinanced, it has been a nightmare. We attempted to un-escrow our taxes as we did not sign anything at closing that said we needed to keep our taxes escrowed. We got declined because it was a "commercial loan". Okay, we let it go because "it is what it is". Well, it's school tax time and on the 4 properties we have in our portfolio loan, only ONE got paid on time. The 3 others still have not been paid (due 8/31/23 & 9/15/23). I have called numerous times and attempted to email and call my loan specialist Kimberley ** and she refuses to contact me back. I have multiple emails of me reaching out, asking when my taxes will be paid and nothing in response. I have called and spoke with other reps and they "chat" over to her and she will make comments saying "I will call her today" and NEVER does.

      She is extremely unprofessional and unhelpful. Since this company has not paid my taxes on the 1st due date, there are extra fees added on which supposedly PPH Mortgage will cover but again, it will be months of me contacting them and bugging them to refund my escrow account. This could be completely avoided if they allowed me to pay my own taxes as I have asked multiple times. They did not pull their end of the bargain and pay on time but no one there seems to be able to help. They just apologize and say "I am so sorry. This should not have happened". When I ask to speak with the tax processing team, they do not take calls so it is impossible to reach anyone who can help me. Worst mortgage company out there.

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      Reviewed Aug. 4, 2023

      My mortgage was sold to PHH and I have been unhappy since. They are paying taxes on a lot next to my house. Not where my home is. This cost me almost 3000.00 from the state for taxes not paid. Dumb.

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      Punctuality & SpeedLoan Process

      Reviewed July 8, 2023

      The service at PHH is beyond awful. PHH did not pay our 2022 taxes, despite me contacting them in November 2022. It was months into 2023 before they paid part of them and they still have not completed paying them. I contact them multiple times a week since May 2023 and all I get is "We are 'researching' it" despite me sending them all of the documentation. Now, I have to deal with our township threatening to place a lien on the home and not provide vital services. All because PHH is horrible at what they do. They have also been unable to confirm that any late and lawyer fees have not been deducted from escrow account. Overall it has been a horrible experience and we will be refinancing as soon as we can to get away from them.

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      PHH Mortgage
      Response from PHH Mortgage

      Nneka, we are extremely sorry to hear about your experience with PHH. I have forwarded your details to one of our escalation management team members for review and they will contact you to discuss your concerns regarding tax payment in detail. Thank you.

      Customer ServiceStaffLoan Process

      Reviewed May 21, 2023

      It started just recently on the May payment. They have not applied the payment even though they have received the payment within the grace period in the contract. I have spoken with a customer rep from PHH one time on May 17th. Nothing discussed on the phone has been followed through on. I believe they are trying to blatantly push this loan into default through no fault of my own. I believe they are in retaliation over a review written on another site. They don’t listen well and I can hardly understand them with their heavy accent. I believe they do this to make it hard to record them. I have received my Return Receipt certified green card back showing it was delivered. This was explained to PHH rep.

      As of May 22nd my payment hasn’t been processed or applied. Will have to call again and see what is going on. I believe at this time they are not going to apply the payment. Also I feel this is a blatant attempt to get me to change over to paperless and pay online. During our conservation the PHH mortgage rep he asked why I didn’t pay through the web site. I’m like others here. Why can’t or won’t stop them. They are murdering people, with stupidity. Now I hope people will not use this company. I had no choice, my loan was sold to them from Ocwen.

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      PHH Mortgage
      Response from PHH Mortgage

      Richard, we are extremely sorry to hear about your experience with PHH. I have forwarded your details to one of our escalation management team members for review and they will contact you to discuss your concerns regarding missing payment. Thank you.

      Customer ServicePunctuality & SpeedLoan ProcessTransparency

      Reviewed May 9, 2023

      They don't respond to the 20 letters of request for detailed information. 5 years later and nothing! No agency can help put a stop to their insane way of accounting. They can't even explain it. Only more charges and more charges. The loan is now more than it was originally and they can't explain why. Who regulates them?

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      PHH Mortgage
      Response from PHH Mortgage

      Stephanie, we take all feedback seriously, and we apologize for your experience. Your information has been forwarded to one of our escalation management team members so they can review your account and follow up with you.

      Verified purchase
      Customer ServiceStaffLoan Process

      Reviewed March 17, 2023

      I wish I could give them 10 stars. I’ve been doing business with PHH and its predecessor for over 8 years. I must admit when PHH purchased RMS back in 2021 I was more than a little apprehensive regarding the change of ownership. My wife and I had enjoyed such a great relationship with RMS for over 6 years and now we were dealing with the Covid nightmare. Being in our late seventies we were under a load of stress dealing with some serious health issues. To make things even worse our income was abruptly turned upside down 2 years ago thanks to the Covid pandemic. Even dealing with typical expenses like property taxes and insurance was a challenge. However, I am very excited to report that PHH knocked themselves out to get us through the Covid crisis.

      Their customer service is without a doubt the greatest you could ever hope for. I must give a shoutout to several outstanding customer service reps that have assisted me over the years. Allen, Perla, Donna & Dawn come to mind right off the top of my head. They along with Willie and Philip have knocked themselves out to make our every need a painless experience.

      One more thing I would like to mention. We were warned back in 2014 to avoid reverse mortgages like the plague. My wife and I after a lot of research decided the reverse mortgage advantages far outweighed any disadvantages. Being in our seventies we decided the security of not having to ever worry about another house payment for the rest of our lives gave us a lot of comfort. And now just 8 years later our countries economy is in the worst shape in 40 years along with threats of WWW 3 and global pandemics. Well needless to say we are convinced more than ever that we made the right decision going with a reverse mortgage and the icing on the cake has been PHH. God Bless PHH!

      William from Georgetown, TN

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      PHH Mortgage
      Response from PHH Mortgage

      Thank you, William. It is our goal to provide an exceptional customer experience, and we are delighted to read your feedback about PHH. Thank you for taking the time to share your experience, and we appreciate the opportunity to work with you.

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        ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. To learn more about the content on our site, visit our FAQ page . Specific sources for this article include:
        1. Federal Financial Institutions Examination Council, “ HMDA Data Publication .” Accessed Aug. 23, 2022.

        PHH Mortgage Company Information

        Company Name:
        PHH Mortgage
        Year Founded:
        P.O. Box 5452
        Mount Laurel
        Postal Code:
        United States