Onity Mortgage Reviews

Updated on 07/25/2020: This is a follow-up to my review on July 3. On July 6, I received a call from a number I didn’t recognize, the heavily-accented man said my name and asked me for my full name. I asked him who he was and he refused to tell me so I hung up. This happened a second time then I blocked the number. I don’t give information to unknown people over the phone. Later the same day, I contacted PHH suspecting it might have been them trying to contact me. It was and I was told that was SOP for their customer service. This time I was told I would receive a check or the missing home owner’s insurance policy payment that was supposedly sent on April 27 would be again (third attempt according to PHH reps) sent to my insurance company (USAA).

I have a 2nd mortgage with PHH due it was transferred to them from another company. I sent my normal payment in May 2020. They returned it. I called and was told that the loan matured 11/19 and they don't accept payments on matured loans even though they have been getting payments up until May and posting them. I called several times, was hung up on several times. Was told that they would refinance, which was false. Then they had me to send in a loan modification application. I have a letter stating the application was received.

Great customer service and straight up front and to the subject. She was very helpful and professional. Explained all the options in great detail and the conditions to make the loan whole again. Thanks.

This has to be the worst mortgage company that I have ever had to deal with in my life. They have at least 5 to 6 different customer service numbers and when you call you can't speak to anyone on the phone. They claim because of COV-19 they can't pick up the phone. Every other mortgage company that I have mortgages with, their customer service is available to help their customers. PHH charge me two months of mortgage in a ten days span. There is no one for me to speak to fix this issue. I am definitely going to refinance my mortgage. I don't really care if I even get a high interest rate with a new mortgage company. PHH should not be allow to be in business. They are absolutely GARBAGE and a waste of people time. I don't understand why OCWEN sold my mortgage to this useless company.

Where to begin. Our mortgage got transferred to PHH by our former lenders and it has been nothing but trouble, unprocessed payments, website failures, charges, charges, charges ever since. Every month I have to call them with something because payments haven't gone through.

My name is Nawroz ** living in my current house in Chantilly, VA for over 13 years now. My loan was from OCWEN till about 2 years ago when they merged with PHH and became PHH Mortgage. For those 13 years I never delayed a single payment, in fact most of the time I sent some extra towards the principal. For the last almost six months NIGHTMARES started. When I sent a payment early, PHH put in the principal then asked me that my monthly was late, sending me a letter, charging me penalty.... I called them (btw good luck with that) and after being on the phone for over half an hour they fixed the issue.

So I got approved for a refi. We paid an appraiser. After he was done the paperwork got sent to the underwriter and then it’s like everything stopped. I email every other day and response is nothing yet and I finally called and ask for a manager through another agent and then an agent emailed and it took 5 days to finally talk to her for some reason she wasn’t. Calling me I called 4 times. And when she called me she is not even a manager she is trying to find out what the hold up is. It seems like no one knows what is going on. Everyone is nice but I need action not nice. My Neighbor got his done in 2 weeks and my brother in 3 and the other Refis I’ve done in the past have been under a month. So that’s all. Thank you for letting me rant.

Have been trying to get them to issue a payoff quote so my refinance can close and I can get away from PHH Mortgage but they continue to say "sorry" and refuse to issue the payoff amount. They don't want to lose accounts so they trap you and lock you in and there is no escape. Stay far away from this operation.

My home loan was transferred to PHH and I was never given my account number for my account. When I contacted PHH in February 2020 to inquire as to my account number so I can create an account in order to get my year end tax statements I was told I would be sent an email with this information. To date I have not received any correspondence. With the tax deadline approaching fast I cannot continue to wait. I am currently serving overseas which makes it difficult to contact PHH. In addition I have not received any year end statements on my account.

My phone contact yesterday (6.15.2020) with Pravin (**) was outstanding. He helped me with restoring your web page on my computer and hung in there with this old low tech guy. He also accepted and processed my monthly mortgage payment so I could avoid a late charge. He was simply polite, patient, and helpful. Thank you.

Somehow out mortgage jumped up $500 more per month starting in April. So in March, we asked to modify our home mortgage back to the original or lower monthly payment. Filled out all they asked us to do, but every few weeks, they need something else. Still haven't resolved this process of modifying my mortgage. Unbelievable.

I am very happy to report that I received a phone call from PHH Mortgage this morning that was they will be reversing the denial. Ms. ** had been working with me for the last 3 weeks while waiting for the decision. Her patience and understanding comforted me through the process. I am very thankful that I get to keep my home. Thank you PHH for your reconsideration.

I made a lump sum payment from my bank that was electronically sent to PHH on February 3, 2020. They received it February 4th. I have proof of payment from my bank. I sent another payment 2 days later for $40,000 the same way, from the same bank, and the same account. They applied the $40,000 payment, but not the $100,000 payment. I have been dealing with them since March to find out why my verified $100,000 payment has not be applied to my account. They have stated to me in a letter they didn’t receive it. I have filed with BBB and they still say they didn’t receive it. Next step for me is NJ Attorney General’s office, Office of Consumer Affairs, and the FBI since this is fraud. They messed with the wrong family on this one.

I have a home loan that is with PHH. I was recently impressed by their friendly and helpful staff. They helped me delay my payments, but this isn’t the only time they have exceeded my expectations. I have had nothing, but positive interactions with PHH. During this time, most companies aren’t even answering their phone in a reasonable amount of time if at all. I wasn’t even on hold for one minute.

The customer service representative was very understanding of me not paying the mortgage by the 1st because of how my pay period changed. She asked how I was doing and encouraged me to stay safe. I can appreciate that during the pandemic. She was not forceful and was understanding about my current financial situation.

I would give no stars if I could! Have dealt with them first when they were part of Ocwen and now merged with PHH Mortgage. Both completely incompetent. I was in Chapter 13 up until February 2020 and they kept losing my payments. Repeatedly had to send copies of my bank statements reflecting the payments coming out of my account. Now I am out of bankruptcy, their records indicate I am due for July 2019!!! So ridiculous. To be fair, I am behind a few months now due to Covid-19 since I got laid off in March. I am paying off this mortgage since I am selling this property. However, they provided an inaccurate payoff figure that is way more than I owe on this loan.

Over the last several months I have had several issues with the website and the online payment tools. On May 29 I tried to make a payment several times and the website kept going down. In order to make a payment on-time you need to do it before 8PM EST. I thought the payment went through and something had me check it before bed and I realized it didn't process it for some reason. I was so upset because now it wouldn't process it until 6/1. Now I am going to get a 30-day late on my credit report. I only get paid once a month and it is hard to get all the bills paid on-time. I never have had this issue in the past. This is the second time and every month I have to sit there and log in in 5 times to get it to work. I don't understand why if you make the payment they don't process it. This is the worse lender.

I was transferred to PHH in April which was right after I was given a loan modification with my last servicer... It was COMPLETED and FINISHED... It was signed, notarized, and recorded by my county... What’s absolutely ridiculous is PHH would not update my account even though I had provided all of the information. I provided the information on April14th 2020 (approximately) and it is now June 5th with no resolution. Meanwhile, this is all going on my credit report, and they won’t even accept my payments for May and June which I have sitting in my bank account but they won’t accept any money unless it’s 12000$ paying for this entire year's worth of mortgage payments.

Been trying to pay PHH online on the phone reject and constant over 3 hours till I am on the nervous breakdown. These are unscrupulous people. They are debt collectors not mortgage companies. They should lose whatever licenses they have. Ready to die up all night ready to pay. They use an illegal refinance on me and I am a single woman and was taken advantage of. This is the lowest possible mortgage debt collector in the world. I wish this could go nationwide. Run run and don't look back. I have all the papers. Before it was Ocwen it was Litton, now PHH. You have to pay and they charge you a fee of which they get money more. Crooked, corrupt, dirty, disgusting. Come from Bergen County Cresskill, my dad built over 1500 homes in Bergen County. Never in my 70 years on earth have I been so afraid and helpless.

There is not a score low enough. They are ruining my and my husband's credit with an erroneous mortgage. We have tried for months to get this resolved through them and they do NOTHING. BBB NEXT, THEN LAWYER!

The PHH rep who was providing assistance went above and beyond the call of duty to help me retrieve my paperwork, even though my account had been closed and transferred to a third-party. He ensured that I had the information and waited until I got the email information. Great service!

The worse company ever, terrible services, impossible to log in to the new website to make a payment. 45 min waiting on the phone to hear after that, then I need to wait 24 hrs to be able to log in, INCREIBLE.

My family was in dire need help because of the virus. We have not been working and have tried to get help from unemployment Ins. but have not got a response to this date. It has left us with just enough to cover grocery expenses. I did not know what we were going to be able to do about our home mortgage but then the call came from PHH and what a relief it was to get their help in this situation. I can breathe a little better now with the help they gave us. Thank You.

Experience is terrible, nothing but problems since you took over my loan. I cannot log in to your new system, it doesn't recognize me. I have had trouble for months making my payment, keep getting kicked off of account. HOW CAN I GET ACCESS TO MY ACCOUNT TO MAKE A PAYMENT, I DON'T HAVE MY ACCOUNT NUMBER TO GIVE YOU.

I would recommend this company to anybody. I never had no problem with them. Just pay your bills and they won't say nothing to you. It's a good company to do business with. They need their money like you need your money. Just pay your bills on time and you'll never hear from him. That's the kind of company I like to do business with.

Since PHH bought out Ocwen, I have had nothing but trouble with their website and customer service. The website wants me to re-register, but it can't find my me by my SS# or loan #. Today I called customer service and was on hold waiting for a half hour, when I finally got someone, she could barely speak English. In the middle of trying to find out how to make the stupid website work the call dropped and when I called back they said they were closed. Still can't get on the website to make my payment. The phone in system has all my info, but will charge me $7.00 extra to make the payment. This is ridiculous!!! Do not choose this company, I didn't, my loan was sold to them.

My loan was recently transferred to PHH and I cannot make an online payment because firstly the website's payment section is broken on my profile and secondly Western Union/Speedpay won't recognize my loan number. Horrible experience with this poor customer service company. I want to pay my first mortgage on my home but completely unable to pay because of lack of attention and accountability on PHH Mortgage's side. I called them a week ago and asked them to fix it. The due is today on June 1st and still they haven't done a thing. I want this to be resolved ASAP.

Very courteous, we talked about options on the deferment on our current mortgage. I own a business tied to the tourism business and the New Orleans area has stopped all conventions and mass gatherings, which has killed the tourism business. So I have been with ti com since early March, we have very few calls as people are scared to travel!

Executive Legal Complaint: Loan ** & **. We've been contracting your call center for weeks now. Each time we call, we are told we are enrolled in the forbearance program. We do not want to be in this program. We continue to ask to be remove. We call nearly every day and every day we are told our case is escalated and someone will call. Each time we call we are told the case has not been escalated, nothing has been done and we are still in program. Your company continues to report to the credit bureau we are in this program which is affecting our ability to get other loans. We are suffering significant loss due to your company not removing us from this program, updating the credit report, and issuing us a letter we can provide to our other lenders.

Following the loss of my employment I was unable to complete repairs on my home from a previous hurricane (Florida is known for). PHH were advisor, counselors, and overall great corporate citizens. They helped me and my family to resolve our mortgage issue in a professional and yet compassionate manner.

Two double check payments made with delayed responses. Your response to our survey: Let me just say at the outset, that the relationship manager - Agent #** took immediate action to assist me with the matter at hand. He demonstrated genuine concern about my situation. He even gave me several options that was available to me. I selected the best and efficient option. Finally, I must say that he requested that I email the letter sent to me by PHH Mortgage to investigate the information in the letter that he took issue with. I must commend him for superb customer service! There is no need to improve your customer service at this time.

If I could give zero stars I would! Over the past 10 months we have had a horrible experience with PHH Mortgage Questions. Com as they call themselves. We were with OCWEN prior. In September of 2019 we applied for a Modification and we were granted a Trial Period. Our 1st Trial payment was made in October 2019. 2nd payment was made in November 2019. 3rd Payment was made in December 2019. Then the Trail payments were completed.

PHH makes it nearly impossible to talk to your account representative. Automated phone systems keep you waiting on hold for hours and send you around in circles. They have overseas answering service who will say they are transferring you to an account specialist, but right back into the automated system you go for more time on hold. I don't think they even have access to account reps… they just hope you give up after waiting for hours. I was just told there was no way for me to speak to my account specialist today. I have to wait 24 hours for a call back, or up to 10 days for an email response. A horrible way to do business.

There are by far the worst lender available. Choose them LAST if you have a choice. Their customer service is in some foreign country (India) they barely speak English and will charge you every miscellaneous fee they can. Even with the COVID-19 Pandemic they still charged me a late fee and reported it to the credit bureau. I have Chase & TD Bank on other properties and none of them did such a thing as the government told them not to but PHH is a league of their own STAY AWAY!!!

PHH mortgage is absolutely terrible and their website is even worse! You can’t pay your mortgage on their website, edit your autopay, add to principal, even schedule an additional payment! They make you call their customer service number which is ran by people who sound like robots and are foreigners! Ridiculous. I have three mortgages and this is by far the worst experience I’ve ever had with a mortgage company. The only reason I have to have to suffer PHH’s piss poor service and restrictive, GARBAGE website is because they bought the loan servicing rights to one of my mortgages. Do not choose this company for anything! Their website is extremely difficult and restricts you in many payment modifications, even when you’re trying to pay more than your monthly payment! Absolute garbage company. Stay far away.

Applied for Short Sale. Had buyer. Market value of house was $162.000, mortgage was $207.000. PHH waited 4 months then got VA appraisal which was $197.000, PHH wanted $187.000. Buyer backed out and deposit refunded. Applied for deed in Lieu. PHH said I could not have house on market when applying for deed in lieu. I took it off the market. PHH disapproved Short Sale because I didn't have an offer. PHH granted Forbearance which I did not apply for and which would not help me.

Covid 19 Forbearance Plan. Discussed the plan and was satisfied & relief after a friendly & caring talk to your representative. She answered my questions patiently and have a good consolation over my problems due to this pandemic, thank you!

An assistant called me this week and asked me if I had any questions concerning or needed any help with my mortgage. Mr. ** explained the process and the help I will receive. He was extremely helpful and professional. Thank you. Barbara **

I had mistakenly placed my payment envelope into the mailbox WITHOUT a Postage Stamp and was worried about missing my payment deadline. Therefore I sent another check as I awaited the original to return to my home. Upon checking my bank account, I saw that both checks were cashed by PHH so I immediately worried that the excess money would be placed against my mortgage interest. However, I was PLEASED To Learn that PHH simply credited the second check to next month's payment.

Absolutely hate PHH Mortgage and we refinanced primarily as a way to get rid of our mortgage being under PHH. Prior to changing to NewRez, the website NEVER worked, and getting in contact with someone at customer service who knows what they're talking about was impossible. They are incredibly uncommunicative and they will blow you off for anything that doesn't benefit them only. Our mortgage was just paid off with PHH, but there is absolutely no documentation of any past records, or the payment amount. I am sure I was owed a refund, but PHH made sure I have no way to calculate that, and there are no longer any documents related to my loan under my online account. I will NEVER recommend this company!!! Get away from them as soon as possible.

Wish I knew her name, but my representative was articulate, compassionate, knowledgeable and very concerned. She treated me with respect. Her kind words and skill made me feel comfortable during this trying time. She should be considered for a representative trainer position.

PHH constantly post payments incorrectly and to cost the loan payee more late fees and deal with a company that does not have any customer service to fix the problem. I have tried for 2 months to contact someone via email and by phone without fixing the problem. PHH website refers to call a certain number only to refer you to the website. Are true loop of avoiding to help the customer. Multiple Emails request were sent without any answers or replies. I can't even get a pay off request to end this nightmare. Worst Customer Service that I have encountered in my life.

I have an existing loan with PHH, they were constantly sending me stuff to call and refinance my loan, I finally did. 2 MOS later it is still not done, the whole experience has been horrible, good luck reaching your loan processor. They disabled their voicemails, also good luck getting a supervisor. She will email and ask me to send her stuff then a week or two later ask for it again. When I said something about it she said, "Oh well I have over 1k emails," the underwriting is completely incompetent, they ask for 1 thing at a time and take over a week between each item to review and sent it back with yet more things they need, all communication has stopped. I am done with them, my rate was locked in until 5/11. I lost it because of their incompetence, as soon as I can refi my loan with another company I will. Shelley

I have been very impressed with the service that I have received from PHH Mortgage. I have always been treated as a valued customer and the assistance that they have given me has been exceptional! Thank you!

The Good News: I was Approved for PHH Loan Modification Trial Payment Plan. The Bad News: The Trial Plan's new fixed monthly payment offer is almost $200 more per month than my current PHH Mortgage payment which I could no longer afford to begin with. In addition the new Trial Loan Modification terms look drastically less appealing than my current terms. For example PHH would be reducing length of my mortgage loan terms from 35 years to 17 years under this new Trial Loan Mod. PHH also would be increasing my one time balloon payment due the final year of my mortgage loan terms.

I have been dealing with this company since Dec 2019. I have given the POA six times, they finally put in their system in march. I had to wait 10 days. I have asked repeatedly for statements and I received them in May. I have called for supervisor, no returned call. I'm trying sell my mother In laws home (she has dementia) and trying to get the payoff so a nightmare. Title company cannot get amount. Beware using this company. They will lie repeatedly and give different answers every time you call. We close on the 18th and they won't give payoff till after closing. Does this make any sense???

This company does not want to help you! With everything our country & world is going through, they do not care at all. My husband is ill, they don’t care. They will throw your whole family on the street! We did everything they asked again & again & again! The same paperwork over & over & over. I have it all to prove I’ve done it several times. For almost 2 years now. No help! The last I heard they were going to help us then I received sheriff sale in the mail. Never in my life have we dealt with such a company...

Updated on 07/31/2020: This review is because Consumer Affairs said my June review was on hold and did not fit their guidelines. New Rez owns PHH. When you restructure a loan or get sent to collections, PHH takes over. The problem is now at end of July, they have not fixed my issue, will not talk to me, and are affecting my credit score even though I have been making monthly payments after my forbearance ended. Word to the wise. Beware the tricks of double companies. New Rez cant find me and PHH lied when I have a letter in front of me, giving me forbearance until July 1st. and I paid. So until the state of NJ gets on their case, We can all be badly screwed over by foreign mortgage companies.

Customer service at this organization has been Top notch in my opinion, they are transparent about who they are and what their objective is. They care about their customers and are always willing to lend a hand... I respect that!

I mailed mortgage payment two weeks ago. It still hasn't been cashed. The young lady I spoke to was very helpfully. She took all my information plus the check # and forwarded it to the research dept.

I called to cancel my monthly automated payment. A certain Rachel and her colleague helped me bcoz I called in at the 7th just one day before the payment. It needed special processing. These 2 customer servicers were professional, knowledgeable and helpful. They stayed with me until everything was finished. They were also courteous and said thank you's many times. They should be promoted. Thanks.

The customer service representative was extremely helpful and understandable about my situation and guided me to several possible resolutions. I am confident we can find a suitable resolution to resolve our mutual interest... PHH is and has always been Customer Focused! V/r Andrew **.

Having recently acquired my loan, I was struggling to access my account and schedule my payment as well as my automated payment, I had a great experience and support to resolve all issues despite the fact of being overseas, the patience of the agent and the accuracy of information were both great, thank you for the outstanding support.

Six months wading through PHH’s automated phone centers in India, with their hours-long hold times; non-existent customer service and an apparently non-existent "case-manager”, or existing in name only(?); bogus, trumped-up delays, being forced to write dozens of mind-numbing repetitive boring emails to correct PHH’s infantile mistakes, disheartening weeks waiting for resolution but only getting insulting form-letter-robot-replies demonstrating that neither your carefully-written emails had been read, nor your attachments opened; disgust at hearing your carefully collected and collated documents "were incorrect" and "hadn't been received" (which was it?). And this after jumping through all the hoops, following to the letter all the unclear, badly written, inaccurate, out-of-date information and instructions on the self-contradicting forms.

Our home flooded in August of 2016, we did not have flood insurance, I continued to make my mortgage payments, on a house that was deemed to be uninhabitable, reason, Black Mold, White Mold, Mildew, I reached out to then Ocwen Mortgage Company, now PHH MORTGAGE, also Newrez, the house sat dormant for one year, now the whole entire right side of the house is infested with termites. I am still waiting on help from Restore Louisiana, I reached out to PHH MORTGAGE COMPANY, to see if I could do a LOAN MODIFICATION, or File for Bankruptcy, I was repeatedly told that I could not get a LOAN MODIFICATION nor could I file for bankruptcy protection.

Lost check for payment. Thank you for representative understanding the situation was beyond my control.. I hope this month payment is not lost... I hope that all of us keep the faith during these trying times.

My family was affected by the COVID-19 financially. We have made payments on time for a while with no problem. Unfortunately when everything happened with COVID-19 it impacted we due to my spouse business was shut down. We called and was advised about the program to help home owners and was reassured that been on this program would not negatively affect our credit score, well wouldn't you know it did affect our credit score, our credit score dropped 44 points in one month and when I called they said they are aware of the problem and said they are looking into what happened. My question is simple when will you remove this from my credit report. I need it removed now. I need this problem rectified immediately. Please help. Disappointed because now this ruins any hope of purchasing another home in the near future.

This company is the worst at documenting any paperwork that is sent in. I have been trying to remove my taxes from escrow since January. I have sent several letters and talked to several supervisors to no avail. I am a 100% disabled veteran and do not have to pay property taxes, but they continue to take money out of my account for property taxes. Maybe just maybe when they get the tax bill they might do something to remove the portion that goes to zero taxes that have to be paid. Here's to hoping.

Everytime I call the representative tells me something different. I get statements in the mail once a week. All with different amounts due. Then when I call they tell me a different amount. I call back later in the day they tell me a different amount. I am trying to pay my mortgage, but they are making it very difficult.

I appreciate PHH Mortgage for listening to my current working situation as to the pandemic of Covid-19. It was very sincere to have spoken to the representative to value my situation highly. Thank the entire PHH Mortgage family. Truly, John ** c/o Lawrence **

Bought a property from a person. Assumed the mortgage thru PHH. Made trail payments and already making regular payments. They will not talk to me now. Will not complete modification. All they have to do is sign it and return it to me. All I want is to get this over with. I have called at least 40 times if not more. If anyone knows how I can resolve this please let me know. Thank you.

I applied to refinance my condo on April 10. The account rep., Channel **, was very helpful initially in getting me through the application process and getting the loan pre-approved and locked in the interest rate. After the initial communication on the application, there was "zero" communication from her or PHH Mortgage. I uploaded all the required documents without her assistance or directions. 2 weeks later, I attempted to contact her via voicemail or email, no responses. I called again and got someone else to talk to me. A loan officer, William **, told me that my loan had all the proper documentations and the appraisal was waived, but he did not understand why the loan was not put in queue for processing. Also, he mentioned that the rate lock will have 4 days left. He was going to ask Channel ** and her boss Terry **. He then told me that they will be contacting me.

Thank you PHH for taking the time to make things right on my loan modification and fixing things on my credit history.

Your Representative was very helpful and courteous and assisted me with all of my questions and concerns. The Representative was very thorough and clear with directions and explained every aspect of everything for me to understand easily.

I felt he was very sympathetic with my situation and gave me the opportunity to overcome my issues with my mortgage. I am very happy with PHH Mortgage. Specially with this Pandemic, it is the biggest stress taken off my shoulders.

Thanks to PHH Mortgage Services. Just wanted to thank them for the amazing customer service representative that took care of me during this difficult Covid 19 experience. She my situation and help to stop worrying about not being able to make my mortgage payments. Thanks to my lender PHH Mortgage Services.

Your response to our survey: The Rep was extremely friendly, helpful, professional and very caring. I've been affected by the C-19 virus and the rep was very compassionate and answered all my questions. The Rep was EXCELLENT!!!!

Updated on 05/12/2020: This company is the worst at documenting any paperwork that is sent in. I have been trying to remove my taxes from escrow since January. I asked for a resolution to this and other issues. I was told that I could not end my escrow because I missed payments. With PHH help we combed through 6 years of payment history and found no missing payments. This was a bit excessive. I ended billing of insurance and taxes through my escrow account. Notified PHH and they continue to bill for it. One letter shows escrow balance of 812.19. Another shows a -663.** for the same month. Even though, I spoke with customer service at PHH they are tone deaf and ignore paperwork. This is not a nice or fair game that they are playing especially during such hard times people need a company that will not have shady financial practices. It seems some on this site are getting real help while I am excuses. I feel blackballed!

I lost income due to the "stay at home" orders and reached out to PHH for assistance via their website. I received a response via mail which deferred my payments for 3 months and then the entire amount deferred will be due on July 1st. So my July 1st bill will be just shy of $13K?!? I'm not sure how that helps anyone suffering from a temporary loss of income?

My husband and I have been trying to modify our mortgage since September 2019. We have submitted the necessary papers SEVEN times. Not only have they claimed our package was incomplete each time (even though we confirm the contents are all there before we send the package) but they don’t notify us that it is incomplete. Of the seven submissions, they only advised us twice that they cannot process the modification due to missing information. Those two notifications claimed that they tried to repeatedly contact us which is an outright lie. I do not want to lose my home because my mortgage company is disreputable. Is there any type of recourse that I could take to resolve this problem?

I have been trying to get a hold of my account rep for several weeks. I sent emails and sat on hold for the longest time trying to get thru to someone. No return on email or phone call. It is hard to work with a company that won't return emails or phone calls. Never had this problem when the loan was with Ocwen.

The website is the WORST. I've had to sit on the phone with multiple people for 30 minutes, only for them to tell me to call someone else. Literally all I want is to be able to pay my mortgage, and there is NO OPTION on the website. Get your ** together and fix your website! Please please please transfer my mortgage to someone else because you are literal garbage. I have worked with 4 different lending companies and you are the absolute worst! I shouldn't have to call to freaking pay my bill!

My last payment was received on 4/6/20 $520.24 per PHH website and called five times so far to ensure the loan is properly recorded with a lien release. Authorized to use the escrow funds $460.06 for the remaining per diem to make sure lien release is recorded but still no results as of 4/23/20. Total payoff is $623.41 until the 23rd. I still do not understand why it is taking so long when the funds in the account have been available since 4/6. Any suggestions? Day is almost over and phh website shows my April payment is late....

Our home was severely damaged in Hurricane Michael. It has been an unending battle with PHH over the last year and a half to release funds to pay for the repairs. We are starting to get calls to collect debts because PHH keeps denying our request for funds to be released to pay contractors. We can’t move forward without money to hire/purchase what we still need for repairs. Our house was declared unlivable with the damages. The difficulties dealing with PHH have delayed progress and prevented our return to our house by months.

The rep I spoke to was very informative, polite and answered all my questions. PHH has served my loan for over 6 years and have been impressed with the quality of service. I would highly recommend this organization.

My mortgage loan was purchased by PHH, received notice in the mail regarding this on April 21st when mortgage was due on the April 1st. Go to set up online account and find out they charge $7.50 for me to pay my loan on-line from my checking account. I go to set up auto-pay and the first auto-pay won't be till JUNE 1st! Call customer service, of course India call center, terrible VOIP connection. Makes it sound like he is doing me a favor by waiving the ridiculous $7.50 fee and some other $17 fee. I either have to send in a check or call them again on May 1st and maybe they will waive all these absurd fees.

I contacted PHH Mortgage Services today to discuss my situation with reference to Covid19 loan assistance options. I was connected immediately to a representative. The representative was very helpful, spoke English better than I did and provided me with assistance. PHH Mortgage Services had already placed my account in a plan which he said would relieve me of my payments for at least the next 3 months. After the 3 months period he told me they would contact to discuss any further needed options. I am very pleased with the way PHH handled my issues. If your loan is with PHH you should complete the online form to report your difficulty (which only takes one minute) and they will stay in touch with you. The link to the online form to report your difficulties: **

I can say this company has no accountability for my concerns; for instance follow up with their customers and take ownership of issue. The end of the day, the customer gets the short end of the deal. It like big brother has all the power and you cannot do anything. There must be a light end of the tunnel, only if the people behind (PHH) the curtain will someday experience the same situation will understand how badly their services is.

I have been attempting to apply for mortgage assistance for more than 2 months, via phone and email. Each time we are supposed to have our "scheduled" call, nobody calls. WE NEED HELP! We have sent pay stubs, receipts, letters, statements, and more, and NOTHING. Maybe they will actually respond to us on this platform if we give a negative review. Seems this may be the only avenue for resolving issues.

Belinda...This woman was incredibly customer service oriented, smart, ready to deal with my issues in a sensitive way and yet requesting the information she needed to do her job. I'd like to book her in to call me all the time.. In fact, if she needs another job have her call me but she'd work from home!

Appreciation. Always have an excellent experience with PHH associates and management. Extremely helpful and supportive. Highly recommended and a refreshing change based on past experiences with other lenders.

PHH is a great company. Please consider reevaluating your escrow each year, such that, if you pay your escrow shortage, your monthly payment should not increase. PHH is the first company I have had that increases your overall monthly mortgage payment even when you pay the requested shortage.

After speaking with 5 different people we were still left without a reasonable explanation. In addition, you will be connected to someone in the Philippines who knows absolutely nothing about mortgages, and chances are that if you request a transfer back to the US, you will be mysteriously disconnected.

This is a wonderful Company to work with. They are always so caring, courteous and helpful with all my needs. Love working with them. I would recommend them to everyone. I wish more companies trained their staff as they do.

They bought my mortgage and did nothing else. Charged me for hazard insurance I already had then once I proved I had it, they charged me again for 4 months of no coverage. How can I not be covered for 4 months? I had a 12 month policy? I had to resubmit what I already submitted to prove I had hazard insurance again. They send out notices telling you to verify your hazard insurance but don't tell you how to submit it!!! They make you call them and speak with someone who has no idea what you are talking about and offers zero support. I am currently refinancing and I have asked not to have them as my mortgage provider. They are hacks and try to confuse you into giving them money that is not theirs.

My job was furloughed due to COVID-19, so I called about their Forbearance plan and was lead to believe there would be no payments, late fees or negative credit reports during this time, and they would contact me 30 days prior to the 90 days to assess my situation, and would work with me based on my current situation - whether that be additional time, repayment plan, loan modification - depending on my needs at the time. However, after reading some of these comments, I am now very skeptical and wonder if I have done the right thing. I find it ludicrous that anyone would expect someone to be able to pay back all 3 months at once - how much sense does that make? I specifically asked that question, and was told that is not what would happen, they would work with me until I was able to get caught back up and my situation improved. No mention of any fees, as a matter of fact she said there would be none.

Employee was able to assist me with my questions. I was looking at using the Covid 19 deferment program when I went to pay my Mortgage as my circumstances changed. The site had me call the Mortgage questions. A Rep assisted me with making multiple monthly payments to July 2020 and is working to remove the requested deferment off my account.

The customer service rep, Sanjay", was so helpful and knowledgeable. He also had a very calming and reassuring way about him. Much needed and appreciated in times like these. Not to mention his patience as I bet I asked some of the same questions over and over again.

I have been with PHH Mortgage since Ocwen was transferred to them. It has been nothing but terrible service since they did a audit on the account and said I paid way too much for taxes in my escrow account. They sent me a check. I called them and said, "This is not correct. I know what my taxes are in my area. I need To send this money back," The customer service guy said, "No you are good. If you want to be current just send a certain amount of money" which I did. It has been an ongoing issue with my escrow account for months. They were taking my escrow account money and putting it towards the principal of my mortgage. I’ve had made multiple numerous phone calls so finally today I asked to speak with someone in the escrow department.

Haider represented PHH very well. Teleworking from home can be somewhat inconvenient. I applaud Haider for being able to adapt in this "new normal". He helped me to better understand how I would repay the deferred payments at the end of the three-month plan. He assured me that if I'm not in the position to pay it PHH will contact me before the end draws near to see where I stand and will continue to work with me. This removed a heavy burden on my heart because I don't know what the outcome of this COVID-19 situation will be in my circumstances.

Unbelievable. My mortgage was just sold to PHH Mortgage. They charge $7.50 to make an online payment. How disgusting! I have NEVER had to pay a fee to make a payment online with any mortgage that I've ever had. You need to remove this fee and stop ripping people off. You won't get this from me. This is pure greed.

We requested help with our mortgage... to possibly move a few payments to the end of the loan due to the fact of one of us not able work and the others hours were drastically cut. They send me a letter stating payments could wait until July 2020 but full amount of $6600 would be due then. Well if I’m not working how in the hell could I catch up the FULL payments? I like the way you are really stepping up to help during this national disaster. I’m sending your stupid smart ** response/letter to Trump and let him see how you are jumping in to help. Or I guess I can just tell my kids they don’t eat for the next 3 months.. you are a TOTAL JOKE.

I have been trying to make an online payment and the website say I can not make a payment at this time. I call on the phone and the automated Western Union says wrong account number. I try to call customer service and the automated phone messages refers you back to online! Now I’m probably going to have a late charge or worse late on my credit! Very poor customer service!

Questions Was extremely helpful and polite in regard to any thing I asked about and was the BEST one I have ever spoken to with any company EVER. She had any and all answers that I had in regards to my account. Thanks. Paul

The people who took time to answer my call were very professional, polite and answered my call so I understood completely. It's nice to be able to deal with a company that will help you! I thank you so much!

With the Chinese virus pandemic happening, I was let go from work. I called PHH for a forbearance plan. The plan they gave me was a Temporary Hardship Forbearance Plan for 3 months. After those 3 months I then owe for those 3 months and the current month. So they want 4 month's worth of payments after 90 days. If not paid all at once they then report the account as late. How does this help me? If I don't have the money now, how tf do you think I will have it in 90 days? Great plan.

PHH has been quick with their reply after I complained... I understand during this time of COVID-19 that servicers are overwhelmed helping homeowners like me. I look forward with their help and other programs that they have in helping me keep my home.

Due to the pandemic my hours were cut. I am currently on a repayment program and didn't want to do anything to jeopardize that, so I asked if I could make 2 installments for this month. Not only were you able to do that, you were able to do that for the duration of the repayment plan which until July. This was such a relief! Not only will this help me financially but it will enable me to stay current on my mortgage through this hard time.

I'm currently locked out of my account because I typed in the wrong password and I have to call PHH to reopen. Problem is, they're no longer taking calls due to COVID so I'm completely locked out. Not sure what to do about this and don't have any way to get in touch with them. Did they do any planning before locking down due to COVID? Makes me wonder where else this company is suffering from a lack of planning/foresight. Also please help me unlock my account!!

The covid-19 forbearance plan gives no relief. PHH claims it can provide relief for 3 months. This is not true. ALL 3 months will be due on the 4th month (which you will accrue interest the whole time), you can make a payment plan to pay the 3 months back, or you can go through a loan modification. Most companies say they will defer 3 months by extending your morgage by 3 months. I was really hoping for some real relief because I am quarantined at home and receiving less than half of my pay for at least the next 2 months.

I am currently blocked from seeing all my mortgage account info on the PHH site. I was unable to pay on the site because the site will not allow me to- I called and I when asked for my loan number and to make a payment, the phone says that due to the status they aren't able to satisfy my request- then the phone hangs up. Now today, there's a new status giving me even less access to my account, and I rec'd a letter from an attorney's office regarding my account. If I am not able to get on the site to pay, can't get anyone on the phone-was forced to mail in my payments what is my solution. Block me from paying and foreclose on my property? I'm trying to make my payments!

I had called twice for info into line of credit draw. Both reps gave me conflicting info. After waiting 2 weeks and nothing received, I placed another call to CS... Found out my request was denied because I had faxed in request forms in wrong order.....even though I followed what CS had told me to do. I asked CS why wasn't I informed of this and the reply was "that is not what we do... You have to call us".... Now I have to start the whole process again...

In the beginning I thought they were a good servicing company until I applied for mortgage assistance (loan modification) in 2019, PHH customer service gave me a bunch of running around due to untimely, inadequate paperwork prolonging and delaying my process. Once getting through with the process and was placed on a 3 month trial modification, only after paying 2 months of mortgage on the trial period only to hear I was denied due to customer service saying they needed my signature returned on paperwork via mail which I never received. I would never refer nobody to them until my situation gets resolved due to the way they conduct business.

Refinance my home with better interest. I love my home But with a virus 19 I have some struggle and try to save Some money with a better deal. Sure They refinance for me. It’s going to be big help. Thank you very much for the help.

Loan transfer from Ocwen. Asked hardship modification. With both they misplace papers. Never resolve request. I call relationship manager. No available. Talk to someone else. Promise to update and send documents missing. They never do.

I had a very pleasant and comforting experience with the gentleman I spoke to on my last phone call to PHH on Thursday, April 2, 2020. My circumstances were considered and I was given personal attention.

My mortgage was transferred from PrimeLending to PHH. I have not received a bill from PHH and the customer service line states "unusually long" wait times, then advises me to call back later. The message defaults to saying they are a debt collection company and are attempting to collect a debt. I've never been late on a mortgage payment in my life. In fact - I've paid extra towards the principal every month since I took out the loan! Unfortunately, I have to be sent a bill to make this month's payment as I have not been given any account information!

Contacted PHH once we found out we were being furloughed due to the Coronavirus. PHH offered the 3 month forbearance plan and stated "paperwork would be mailed." We received the paperwork today and they want me to the 3 months plus that month? Where would I get that money if we are not working??? Someone has to figure out a better plan. This is a pandemic situation not a choice!

I have been working on a loan modification application since DEC. 2019, it's now APRIL 2020! After many many calls and emails, I am still waiting a decision. I get letters piling up in my mailbox but can never get anyone on the phone until you are 1 hour waiting on hold - then when you get hold of someone they say they will transfer you to another dept. and it takes you back to beginning of on hold circular system and then hangs up on you. When I call back, it says due to unforeseen circumstances cannot connect you to ANYBODY now, after they just hung up on you. This was my experience again today. Seems intentional. Congratulations on your 1.5 star rating. When you are having issues with mortgage and have to get in touch with lender, you don't want to spend weeks trying to get a human being - TERRIBLE phone system, TERRIBLE customer service (none). The worst...

This has to be the WORST customer service companies out there!! I have been trying to find out why they are taking my payments and putting them towards escrow without my knowledge!! I have been making payments online up till March 10th 2020, Went back in to make another payment at the end of March for April and it says I cant make a payment cause I'm behind in payments since December of 2019. 2 weeks earlier it said I was current and cant make a payment cause I'm behind in payments.

All my experiences with PHH Mortgage have been very pleasant. Some months ago, I was assisted by an agent who helped me with such patience, helpfulness and consideration. Yesterday, I also spoke with a knowledgeable agent. She was very professional and courteous. Thank you! Keep up the good customer service.

Updated on 7/27/2020: I've been trying to finish up this modification for months now which was supposed to be over about 3 months ago.. Was unable to reach anyone but still kept sending my payments. Finally got in touch with a new relationship manager and everything seemed fine but still haven't received documents for my acceptance to new modification so I kept paying my payments.. I finally got my paperwork Months after they were supposed to be here and mailed them off the very next day. I still tried to reach out to talk to someone, anyone! But had been unsuccessful even though I was just calling to make sure I was still doing everything on my end.

I've been with the company since they bought it from Ocwen. Now that I'm ATTEMPTING to pay it off they have a hold on my cashier's check as well as removed my name from the loan and only have to the estate of due to my husband passing. Stating I have to get legal for stating I over his estate when I don't understand why my name was removed in the first place. Now my mortgage is almost 90 days late and they're holding my 53,000 payment. At 80 years old I don't have the strength for this.

Weeks of trying to pay MTG unsuccessfully. I have been trying to get in touching with PHH for 16 days now. I keep getting a message saying "Due to unforseen circumstances we are unable to take your call at this time. The one time I did get through I stayed on hold for 69 mins before it sounded like it was transferring to a person and hung up. I cannot get on to their website because I currently am in a modification that I'm not satisfied with that. They messed up. What do I do? I need help.

Recently I wrote a 1 star review for PHH. Since then I’ve seen that it was a mistake on my part and I apologize for the 1 star review. PHH was very helpful. Again thanks and I apologize for my actions..

I called to get help with my upcoming payments. I work doing Uber and with the Corona-19 virus restrictions that are taking place, I am unable to make any money now. The man assisting me was very polite and helpful. He was able to assist me and give me some breathing room till this corona virus is over and things get back to normal. I do appreciate his help.

Updated on 06/15/2020: This “no response” is a continuing problem. Cannot get a hold of anybody and do not responded to emails or voicemail. Extremely frustrating! I have been told one thing and then the Opposite happens.

I have been trying to review my bills and consolidate payments, and PHH's website has been down for almost a week. I am unable to check my balance or loan details currently. Nobody is answering their phone, and customer service emails generate zero human responses.

My mortgage was recently transferred from WesBanco to PHH. I continue to have problems with PHH crediting the last payment I made to Wesbanco to my account. I spoke to a PHH representative several weeks ago who assured me this would be fixed shortly but the PHH online portal still shows me delinquent on my account. As of today, the PHH service line is no longer taking calls due to COVID and the their customer service email is kicked back due to an "unable to deliver". Wesbanco confirmed to me today that the last payment I made was already sent to PHH.

My business has been closed down due to Covid19. I heard that multiple banks and lenders are reverting mortgage payments to help their customers. I called PHH for desperate help & was told I can divert the next three months of payments. I was so impressed until they told me it would all be due back the fourth month! I informed them that if I’m not earning how would one be able to make that payment. This plan helps nobody, we need help and would hope a company like PHH would step up and help their customers. This is unethical & provide zero relief for their customers. Please step up like the other banks and support your hard-working customers.

Just like many of you, my husband and I have been impacted by the COVID-19 pandemic and lost a significant portion of our income. We called PHH to inquire about a forbearance plan. As many other reviewers have mentioned, PHH is offering borrowers to "skip" three months of payments that need to be paid back at the end of the three months, in addition to that month's normal payment! Yes, that is 4 months of payments due at once!!

Help in response to COVID-19. Jhaz went "above and beyond" in patiently talking me through all the steps necessary to get my online account securely set up and operational. She then patiently talked me through the procedures necessary to put my mortgage payments on hold for three months, explained the terms of the agreement and that we will review my situation in three months, and helped me through a couple of spots that I would not have been able to get through without her. MARAMING SALAMAT PO!

The employee was very patient, understanding, and compassionate as I expressed my dilemma and concerns regarding my account. He confirmed purpose of my call and presented was to resolve my issues. He was kind, accurate and efficient.

Mortgage company. Phh is a phenomenal company that really cares about their clients. Their representatives are attentive, knowledgeable, and provide help to solve their clients problems. Highly recommend.

Updated on Trying to follow up again from my call yesterday to see what’s the status up my situation. Number given to me states “due to unforeseen technical difficulties I can’t be connected.” Called the main number and apparently they can’t connect to a live rep either. Standing by for an update.

My family, like so many others have shared the same experience during COVID-19. Once again PPH (Ocwen) is punishing Personal Homeowners with unreasonable products and bad outsourcing. One operator said -"is really that bad in US" for loss of work? Srsly, the deferment is a set up for failure. The rep stated MANY have complained that deferring for 3 months and then asking for a LUMP sum is unreasonable. This is a punishing policy for a global pandemic. Here is what MANY would like to see a successful product.

I'm not please with PHH mortgage and have not been since being transferred. This makes it worse because I never asked to be serviced by PHH. The website is inefficient because you can't even use it from a mobile browser and in this time when mobile phones are being used for these things it's very disheartening and frustrating not be be align with the rest of the companies I use. I've not been able to log in to my account for about 6 months due to the fact for some reason it's showing as if I don't have an account. Even when I called customer service they tell me to re-register because they don't see an online profile. Being the patient person I am I try doing too and it just tells me I already have an existing account. Then when I try and do forgot password, it sends me a link, but when I click the link it takes me to a blank page.

PHH became our mortgage company in January 2019. They sent us ACH withdrawal papers, which we signed and returned, then they immediately failed to withdraw our payments, then blamed us for it. After I began sending payments through registered mail, THEY gave us the wrong account number to put on our payments, and they "lost" over $10,000 in payments for 4 month.

I received an immediate response and the complaint was "escalated". We were issued a mortgage handler who was overseeing its case. I received several calls with updates from them and in the end was able to roll 2 mortgage payments to the back end of my loan. Very satisfied.

My loan was transferred to PHH in Jan. The customer service has been consistently poor. They must have India reps trying to handle things. I can't even reach this company now by telephone and get diverted to a wrong telephone number through their call tree and that company that answers says they are "Elite Investigations" nothing to do with PHH Co.! I'm very concerned now due to Ocwen (the one that sold to PHH) has legal issues and now I heard PHH has financial issues and may sell to NewRez, another disaster of a company! What is going on here??? I want to get a refinance with another company now, but the rates just jumped up too high. I'm feeling a bit powerless here and wondering what's to come now since I can't trust let alone REACH PHH representatives! HELP!!

After years of dealing with call centers in India who gave us misleading or false information that lead to horrible mistakes in our credit report, we finally got to an ON-SHORE ESCALATION MANAGER named Daphne #** who assured us she could help. We sent her a fax with all the information she requested on March 11th, and we have followed up repeatedly, but she will not call us back. Daphne, Vikas, Manish, and Nikki ** have all said they would help, but none of them have been empowered to do anything, much less call us back.

I called PHH on behalf of my mother. She is over 65 and still works hard every day, paying her mortgage and expenses on her own. Unfortunately as a result of Covid 19 she’s been forced to stay home, without any income. I called PHH for a mortgage deferment of some sort. They offered nonpayment of mortgage for 4 months, but at the end of the 4 months she has to pay the entirety of the 4 month balance! This is ridiculous! If she’s out of work, how could she come up with that amount of money. Every other mortgage company right now is allowing their customers a 3-4 month deferment, and the length of the loan is just spread out longer. PHH needs to get with the program!

Hello, Today March 19, 2020 I reached out to PHH Mortgage requesting deference of my mortgage payment for a least 3 months because of the work situation related to coronavirus situation in the country. Actually the problem is global, PHH told me that I can stop making payments for 3 months but in July I will have to make 4 payments together, What kind of help is that??? This is terrible. How can you make 4 payments if you are trying to get back in your feet, I will like to find out what department in the government I can report this mortgage company, they should learn from BOA and all the other bank that are really helping people in this difficult situation we are all living. Very sad how PHH is addressing this. I will report this.

I made an attempt to have a forbearance om my loan because I am out of work during the Corona Virus outbreak. I have never missed a payment in 15 years. I asked to push back the payment just one month and they said they have a plan in process to push back 3 months. Nice! UNFORTUNATELY their plan is bogus. Instead of adding the payments at the end of the loan they want the 3 months mortgage payments ALL when the time is up. So come July 1st they want April, May, AND June's payment WITH July. They expect us to make 4 mortgage payments at ONCE. Since the buyout of Ocwen this company is a complete joke.

First off, they are saying I owe late fees for the last 6 months. But when I have called in to make a payment, which is never easy, they ask how much I want to pay. I tell them whatever I owe. So they take my payment but don't take the late fee as well. I never knew there was a late fee, they always said there weren't any and that my credit is good. Then with this Corona virus going on, a lot of mortgage companies, good mortgage companies are allowing people to freeze their mortgage for 2-3 months. Then once that is over, they pick up where they left off.

Bravo PHH Mortgage. I was so pleased with the professional and competent assistance I received in meeting my mortgage obligations given the corona virus disruption while I try to return to work asap. Alise was very helpful.

I called after I find out on Monday 3/16 that my job will be closed until April 6th (minimum time), it can be more time to the coronavirus. I was asking if they are offering any help for their customers with no income and they told me yes. Their program is basically not to make any payments for April, May and June but then on July 1st, I will have to make a lump sum payment for the 3 months that I did not pay.. How is someone that will not have an income God knows for how long is supposed to come up with 3 months worth of payments in one lump sum..?? Sorry, but this is NO help! Come up with a better plan to help your customers during these rough times!

I am in a financial crisis from a lost job. I called PHH Mortgage for mortgage payment situation. The staffs are friendly and trying to help with the best they could to resolve my situation. Their customer relation is great with nice answers.

Calling about payment options. The representative is thorough and fully explained the current options. Due to declared national state of emergency, I am figure out how I can manage my expenses. Waiving late fee's and monthly payments would help my finances. I have 2 college kids were abruptly sent home due to Covid. I am too wondering if I will be the same. I am primary wage earner and I am concern with the unexpected expenses and livelihood.

My mortgage was transferred to this poorly ran company about 2 months ago, my statements say I'm behind a payment but when I call both the automated system and the live reps (coincidentally sound like the people selling the car warranties) I'm told I have no past payments due. Not only that issue they waited almost a whole month before cashing the first check. I came to this site to see why they had their horrible rating and seems this is their way of business. Whomever is writing the response from PHH please don't bother with this one. I am done with your company and way of handling accounts. If anyone gets switched to is company like I did switch before the first payment or you'll end up the same boat as the rest of us.

Company and reps offer detail information to make the decision process effortlessly. Turn around time is in normal range and calls and emails are returned promptly. I would recommend this company for first, second mortgages and or refinancing.

Payment situation. Working with the PHH representative, who had compassion and experience in these situations, put me at ease and explained everything in detail to help me, was such a godsend! Excellent customer service!

Juanita went above and beyond with helping me with my payment questions. She is an excellent asset to your company - Juanita is very knowledgable and compassionate about her position. Thank you so much for having such a wonderful spirited young lady working for you.

A number of years ago, the original mortgage servicer sold my mortgage to PHH Mortgage. As such, PHH is required to file the correct forms in order to maintain a "trail" of ownership. Fast forward to March, 2020 and, when doing a title search in order to sell the property, we have found out that PHH did not file the correct papers! As a result, we don't have clear title to our property and cannot sell it. I have spent an appreciable amount of time on the phone trying to resolve this, but PHH has an offshore customer service department that refuses to give US contact information.

My Mortgage Account had been transferred from ONE Service Company to PHH Mortgage, Since very first day, when I created online account, My property tax information were in Arizona, while property is located in Nashville TN, online accounted was stated this, then when I Complaint, that the property tax information should be as per property physical address, then they changed my property in Arizona. I had been keep calling them, they always said, "We are working on them," by the way, they outsourced calling center in India, after 30 days, they sent me an email, I needed to contact with local authorities where the property is located.

I called the company regarding paying off the balance on my loan. Staff was cordial and answered my questions. She was knowledgeable about the process involving the discontinuation of automatic payments.

Back in 2005 my husband and I were victims of a bait and switch mortgage. The mortgage was sold twice before Ocwen and then PHH got it. Apparently we have a balloon mortgage which was supposed to be a 15 year fixed rate, and it is about to expire. We have been trying to refinance or modify this mortgage for almost 6 months. We are now to the point that we need to do a settlement or something because we will not have $42,000 in two months. We have had appointment dates and times for a case manager and escalation supervisor to call us and they never call.

I was a satisfied customer of Ocwen, when my account last May was transferred to PHH. Since that time, I have had two payments rejected with no explanation, inaccurate information on the website, no routine communications or statements. But most of all, it is the complete unresponsiveness to my many inquiries using all available tools--letters, emails, website communications and phone calls.

I was transferred to PHH mortgage from Ocwen in June 2019. In August 2019 I had a storm that did $10,000 damage to my home. My insurance company paid me but included PHH mortgage on my first check for $7300. PHH mortgage loss draft Dept has done everything they can to not pay me one penny and since my insurance company told me I have to prevent further damage I had to use all my money to do so so now my home has went into foreclosure and my credit is trashed because to date I have received not one penny and have heard every excuse there is. This is a crime but nobody cares. I will walk away from my family home and be homeless and penniless. There's nothing more I can do. PHH mortgage stole my insurance check and now are stealing my home.

The representative that waited on me, her name was Wilma, was very attentive and polite. She was excellent! Everything I asked her about she checked on and answered my questions and I felt very good when our call was complete. All customer service individuals should be like her.

Updated on 03/10/2020: Continue to stress a over missing payment. I tried to contact them and received a letter saying my payment was paid towards my January payment. I made my January payment on january 14, 2020. And wasnt behind before. I dont understand why someone cannot call me or review my payments from january 2019- 03-20. I have lost so much time my eyes burn.

PHH will not recognize I have POA for a customer of theirs that has Parkinson's Disease and are trying to foreclose on his property. He has given all requested documentation they have asked for but PHH has lost a certified check they signed for and in turn has held and destroyed original payments he has made. We have sent copies of everything by email to the Escalation Dept and have scheduled an appointment for today at 12:45 to speak with the case manager, who over an hour later still has not called. PHH says the foreclosure has been suspended but have not notified their attorney so their customer is still getting certified mail from the attorney who has scheduled a foreclosure hearing with the Super Court. Several thousand dollars of attorney fees are being added to his loan. It seems PHH is intent on taking this customer's home from him.

We just did a modification in February 2020 and had all the paperwork notarized, etc. Got approved and then I went to pay the March payment (1st modification payment) and it changed another 50.00 a month. Aren’t the documents that we just signed right? The person on the phone said the escrow changed? No notifications, emails, calls — nothing!! So my question is how can it change in less than a month - didn’t PHH have to crunch numbers for the modification? Also now I have a second mortgage that I wasn’t told about (modification numbers) and now my payment is HIGHER than before? Isn’t the reason why you do a modification is to lower those??? Seriously???

This PHH Mortgage Company is a fraud, predatory lender and scammer to a lot of customers that they have mortgage with this company. If you interested enough you can check this company out on a fraud lender. They had to pay back a lawsuits to homeowners Millions of dollars. But in my home town IN New Jersey I never got a pennies back. I filed complaints to State and consumer affairs. Nothing was resolved. They got away with murder! I am giving up for this nightmare with this company.. Looking and trying to find the money to pay off my mortgage soon. I got sick days in and days out if I think about how this Company can get away right this. This PHH mortgage company has changed the new name to NEWRez now. I never signed up the mortgage for 50 years? Who wanted to have a mortgage for 50 years? They are more but leave it just for now. They took advantage of us who are just so real victim of they scammed.

Updated on 04/28/2020: So after great frustration, I took to writing a review and finally PHH gets in touch with us 'Specialized HRD Escalation Agent, Shamona **. Shamona is your designated contact for inquiries and the submission of documents as needed.' However, after one email, she dropped off the face of the earth, so a few months later I post another review which triggers 'Relationship Manager, Manoj **. Manoj is your designated contact'. So he emails asking when is a good time to speak and I reply the next day (a month ago) with my availability and NEVER heard back.

Problems after Ocwen Switch. No problem with Ocwen, no missed payments, but sometimes a week late. PHH calls me, I paid the amount they said, yet they "suspend" the payment and report me to credit bureau! 2 times plus mystery $$$ amount reported now! Their one internet page is broken English and looks like a SCAM, took me 1 hour to set up online and STILL can't figure out how to pay online!

The current balance that I owe on my home is under $70,000. I have the IRS paperwork as well as other documentation to prove it. Originally when the company was under the name Ocwen they had the correct balance on my monthly statements and all was well. Once they switched to this scam of a company they sent me statements stating that I owed nearly $150,000! Every time I tried to call and get answers they have someone (who is outsourced from another country) give me the run around. They also reported this reported this to the credit bureau and now I am in the process of filing a lawsuit because of this.

Money grabbers. Adding fees whenever and wherever they want with no notice. I have never been late on a mortgage payment in the 6 years I’ve owned this home and also had them with my previous house. They just keep getting worse and worse. Customer support is not even worth calling. I will be refinancing. I definitely do not recommend this company.