Onity Mortgage Reviews

The associate was very pleasant and thorough. I am a new client and was pleased that she confirmed all of my information and made sure that my account had been processed properly. I feel confident that my future interactions with PHH will be competent and professional.

I was able to get connected to an associate in a reasonable amount of time. They took care of my questions in a concerned and informed ability and when I got off the phone there was a feeling of satisfaction.

Representatives of my mortgage company in assisting with ways to save my home through this pandemic and tornado of Nashville, TN went beyond my expectations, They demonstrated compassion and understood my plight at this stressful time in my life. Thank you so much for your support!

Totally understand Your situation. Help you the best they can To keep your home. Always answer the phone. They always call back. Friendly staff help with deferred payments. As long as you communicate with them they will not do anything to make you lose your home. The only thing is their phone system is very complicated to reach into The right person.

My experience with this company was excellent..Highly informative, courteous, helpful, understanding, easy to come up with solutions and striving for better ones. They treat people with respect and kindness. They should teach more companies what and how they do and treat people.

This company went above and beyond to help me keep my house when I was fighting cancer. They are so friendly when you call them. Simply the best. They understand that life happens and sometimes you have no control over what happens. I am so lucky to have them as MY mortgage company!!!

Since my mortgage is already through PHH I thought the refinance process would be easy and quick. I am now over 60 business days into this refinance and still not done. No one ever calls or contacts me unless I initiate it, every time I call or email they need something else but don't tell me until I contact them which has held things up and recently the person who was handling my loan is no longer with the company and no one notified me until I called to contact her. Been trying to contact the new person assigned to my loan for 2 days through phone and email and no response. It's time to take my business elsewhere.

For the most part, the customer service has been very good. I had a negative experience with customer service personnel back when the account was managed by Ocwen, but since the change to PHH, everything has been very good. I did have an issue with the ability to hear one of the customer service representatives I spoke with (likely due to a poor connection), but we were able to work through it. The conversation today was very amicable and the customer service rep and I were able to reach a mutual and very agreeable course of action, which we will revisit in 90 days!

I gave this score, because the representatives I've spoken to have helped me so much in this pandemic situation where I have been affected by it. They have explain and showed me options to better serve me, I’m truly thankful!

Very informative, knowledgeable, courteous and professional. I've been with for over 10 years and they very caring and professional. Keep up the fantastic work that you guys are doing. Customer service has always shown to be polite and very helpful, as well as positive.

The rep was very respectful, polite and very very helpful. You don't always get to speak with financial institutions and get the service I got on that phone call, I have made few calls to PHH and they have always been helpful, but this time was special, this time was different, this time I truly felt like I was talking to a family member, not a great rep with a great customer service skills.

I had an issue with setting up auto payments and the person who assisted me was very helpful. She guided me through the whole process. She also asked if I had other type of questions or trouble so she could help me.

I know everyone is going through the pandemic but my family has been hit pretty hard with me being laid off until 2021 and the death of my son and now this week my father. I appreciate the empathy and help of the customer service representatives.

I called about a note our payment screen and the person who answered the phone explained it with very easy to understand words and it made sense when I listened to what she had to say. The message said that online payments had been suspended on our account.

Not enough words to describe the the quality of service PHH is giving. During this difficult time, they have shown concern to be there with assistance in the time of need. This is comforting to know if I need help, do not hesitate to make your request known. Thank you.

He was very knowledgeable! He was very delightful and pleasant to deal with. He went above and beyond my anticipation. He was pretty smart and diligent. He solved my call problem. On point! Highly professional! Keep up the good work!

The service I recently experienced was exceptional, staff very knowledgeable and found answers to ensure I had what was required. I would definitely recommend PHH Mortgage to others. i enjoyed the time it took and all was explained in layman’s term.

PHH Mortgage is hands down the best creditor we've had to work with. They are all about helping clients during the covid 19 pandemic. They have been patient understanding and most important compassionate with their clients. They will do what they can to help their clients to keep their business and their homes. The world needs more creditors like PHH Mortgage.

Stressed out in this crazy times. Got relief with PHH. Big help in troubled times. Very understanding and helpful. Polite and friendly associates. They were there when I needed them the most. Thank you from the bottom of my heart. Stay Safe.

Covid-19 has hit my community very hard. I have several friends, coworkers, and one sibling who have gotten the virus. I've been fortunate so far and not had the virus, but have had worries because of Covid. A furlough from my job added on to those worries and PHH Mortgage reached out to me asking if they could help. I've had 5 different mortgage companies in my life, and I was totally thrown off guard with this offer, so I searched further, called back to ask questions a few times, read all the fine print, and came to the conclusion that it indeed was a true offer of help, with no penalties or fines, to have a "time out" in order to get back to work and into a better financial position. I'm very thankful to PHH Mortgage for reaching out, and extending a helping hand.

PHH Mortgage Management and Relationship Manager Mr. Rodrigues G was a great personality, great speaking, very very helpful especially during this COVID19 time. PHH is very helpful to us my families I’m sure to all their customers. I can see how well train and helpful management PHH has established. God Bless.

During this COVID-19 crisis PHH Mortgage has been honest and true to their word on supporting me, the customer. The team and representatives have been prompt and professional providing as much assistance needed, with professional and courteous representation to PHH mortgage. Thank you.

Representative was very friendly, pleasant, courteous, understanding, and solved my issues in a timely manner, as well, as discussed the issue in a way that I understood very well the questions that I had in my mind regarding the insurance questions. I would highly recommend this representative for this job as he was very informative regarding the insurance with PHH Mortgage Company.

Top notch experience in customer service of resolving an escrow account refund. I get a direct person to contact with an extension. I also get callbacks when necessary. These are all important. Great servicer PHH, although it's not by choice????

The representative was very knowledgeable, kind, and helpful. She answered my questions very satisfactorily, and the conversation was both pleasant and productive. PHH has been satisfactory while servicing my mortgage for the past several years, and though I did not require any mortgage relief or forbearance during the days of the pandemic when they were still servicing my mortgage, they did promptly offer a plan for customers who did need the assistance. Again, most recently, when speaking with the phone representative, I was most pleased with their service.

I’ve been trying to reach my relationship manager Daniel ** and get my payments through. No call backs, no appointments kept, no emails, Nothing. Horrible customer service. My wife found him on Facebook. I'M ready to message him there. It’s really ridiculous. They shouldn’t handle VA loans. Veterans deserve better treatment. Sorry I didn’t go with USAA.

The account was in a different bank account and I had a problem with payment. The customer service representative was helpful and told me what needed to be done and waived the late fee. I am awaiting paperwork to make the transition for the things that now need to be done.

PHH has always been helpful with my mortgage account. I like that they help their clients when in need. They go above and beyond to make sure one is able to continue to afford your mortgage. Thank you for such great service.

Why did you leave? This new outfit is awful.. I wish you the best of luck. In your new venture.

PHH Mortgage Servicing Company has a set of internal policies and protocols that cost their customers money while making money for them. They neglect to include needed documents in mailed communication, place funds paid toward a mortgage in "Suspense" or "Restricted Escrow" accounts while the loan is still costing the customer interest. They have had over $100,000 in funds from me for twenty-five (25) days, and all the money I owe on my mortgage for twelve (12) days, yet my online balance still shows as $101,000.

Customer service agent exceeded my expectations. The agent was easy to talk with. She listens and explained all the questions that I asked her. She also suggested additional service or help that I may have. She made my experience appreciated.

Shawn your company rep was very helpful & patience explaining the change that was coming & that though I was receiving the new mortgage statement you were still c/o on it. And he also confirmed that I wouldn't have to worry about changes to my automatic payment.

The information presented was presented with clarity, courtesy, and indeed welcomed. I appreciate the considerations provided, and look forward to an end of crisis that COVID -19 has brought upon us. THANK YOU. A three month extension has been put into place.

Great customer service, they listen and they understand,. During these difficult times PHH has been amazing supporter. I recommend PHH to anybody who is looking to mortgage service, pleasant, on time and to the point.. I will definitely continue to work with them and planning to mortgage second home with them as well. Thank you very much PHH.

PHH Mortgage company really cares about their customers and goes above and beyond to help them. Whatever the issue is they do their best to provide a doable answer. A big company with a big heart. If you have PHH Mortgage you are blessed, if you don't, you may want to check into this great company.

This company appears to have a heart. It’s working with me and understands today’s situation and is trying to help instead of harm. I am fighting the economic realities of Covid and have personal Heath issues in my life also.

This is a nightmare, I made my payment for 4 months, after you sent me an e mail you received it and talking to customer service representative, now I am receiving phone calls that I have not pay, this is unlikely from a serious mortgage company, please give a call,

Just a few words to let you know that I was extremely satisfied with my relationship manager who represents PHH Mortgage. She was very cordial and professional the entire time I was with her on the phone. A special moment that I recall during our last conversation was when I was explaining the reason for my request asking for a deferment on my house payments. I was explaining how Covid affected me financially. I went on disability from work due to a knee injury which occurred on January 3, 2020. This caused my financial income to drop dramatically. My surgery was delayed for the longest time.

PHH is going above and beyond to help me with my mortgage during the pandemic! I really appreciate it since I’m out of work. They reach out to me and are always available when I call. I’ve been with PHH for years.

Every time I have had any interaction with the people at PHH Mortgage they have been extremely helpful, knowledgeable and willing to go the extra mile to make sure I am very satisfied. They have always been more than willing to work with me to make sure I am able to stay in my home, especially during this entire pandemic.

The lengthy conversation involving my circumstances in the process of this loan was explained in detail. The outlook looked promising, but no definitive responses because of the process with different lenders. We have an appointment scheduled for Aug 22 @ 11:00am for an update and status.

The agent had great knowledge on how to proceed quickly and get an answer and solve my issues. I had very little wait before the agent answered the phone call. Plus I had a question about my existing Homeowners insurance and was given the correct area to call.

The gentleman on my call was excellent in customer service. Polite, patient, caring, apologetic and most all he listened to my concerns. Fully explained everything in great details. Definitely a 10 and above. Great communication skills as well. I truly hope that in the future if I need to call your CS center. I will be greeted by someone of his talent and gift. Not everyone is made to be a customer service representative. This fine gentleman gets the award of excellence. Again in my final thought. He listened to my concerns and with politeness, grace and professionalism resolved it.

I previously posted a bad review in which I had deleted regarding service fees for payment transactions via online with PHH. I got all worked up because I seen bad reviews after I set my account up online and noticed the fee. After further investigation by calling PHH I found out that you are able to remove the $7.50 service fee for online payments by either setting up auto payment or by going paperless billing. In my opinion the company is good company and I personally don’t feel the service fee is an issue since they give you options to eliminate it. PHH thank you for your understanding with your responses to my previous post and I apologize for getting upset without calling you first.

Called because I was having trouble setting up my account with new system. Called and problem was resolved quicker than I was told. I was able to set up my account information and have not had a problem since. Was the best experience I have ever had.

Every time I call I get top of line customer service, the reps are friendly and very knowledgeable. They have walked me through the website, helped me to make payments, even explained the Covid relief programs. I have had calls to drop and they take the time to call me back.

I found him to be very patient with me. He explained everything piece by piece and after everything I was quite satisfied. He was a very good customer service rep for your company. He broke down everything for me including taxes, interest, insurance and the last thing he explained to me that the HAMP incentive $5000 has been has not been funded yet by the federal government so I thank you very much for everything. Thank you.

These people are caring and understand our financial situation, especially during this time. They thieves to help and offer many different ways that are beneficial. Mostly, the Customer service Representatives are polite, pleasant very experienced and making you feel comfortable that you will be taken care of.

Very understanding and worked with me. Was glad they had programs available. Appreciate the help! Sometimes people fall on hard times and just need a little help. Maybe one day I'll be able to return the favor. Otherwise I look forward to getting back to working and paying.

I called PHH Mortgage to ask two separate questions about my property tax and home insurance payments. The representative was quick to answer the phone, I didn’t have to hold. She was very polite and knowledgeable. She quickly verified my information and assisted me. The phone line was choppy, so we had to repeat often. At the end of our call she still thanked me for my patience with the phone line even though it wasn’t her fault.

My experience with PHH is been great! Special on this hard times hardship because of the coronavirus not being able to work also because my condition and my age this is great help. Customer service great. PHH mortgage services thanks PHH staff I'm very happy. Maria

Updated on 09/16/2020: PHH sends the can responses that they take complaints seriously. I have gotten this same response at least 20 times in the last weeks since contacting PHH. I was told three weeks ago PHH was processing a wire to restore the funds stolen by this mortgage company on August 31st, of which the rep took two mortgage payments. The money was taken electronically, and I insisted it would be return the same way. These so called escalation managers, told me DAILY, the wire was in process. Yesterday (9-15-20), I was told a check was mailed on Sept. 11th, but backdated to 9-2-20. This is nothing more than criminal, and an effort not to replenish the money, and add the interest of 3 weeks. In today's climate, I am not surprised with this company's dishonesty, and lack of consumer concern.

I am extremely thankful for PHH Mortgage. Not only have they helped us through this stressful time but they did it without making us feel ashamed. Every person I have spoken with over the past 5 months treated me with respect and compassion. Thanks to everyone at PHH Mortgage. God Bless you all!!

Your staff is very professional and polite. I look forward to future communication to resolve my issue. Please be patient and help me. I will continue to do followup and provide all documents to resolve this issue. Please feel free to contact me at **. James **.

Excellent customer service from gentlemen who helped me, very knowledgeable, respectful & clearly explained everything. & went even further to provide me with information that I had no knowledge of that your bank offers. God bless him & your staff.

I greatly appreciate the service taking places with PHH Representative. All my concerns was Answer. Also the Rep Took the time to show me how to download the app to log on to my Account. He went beyond Customer skills. Thank you so very much. Sincerely R-R

Cherry was friendly, knowledgeable & very helpful with Mod Paperwork. PHH has been a great lender to do business with. It has been a difficult time for all. PHH has been helpful in helping our family obtain a better Rate, when times are unsure. Stay Safe!

I can’t thank the wonderful people at PHH Mortgage enough. They literally saved my life! As a single mom it’s hard enough with one income but I am also helping my 87 yr old mom with her mortgage and bills. I really had no idea how I was going to pay everything during Covid since my income was practically nothing as I own my own business and everything was shut down for months. Even now I am not making anywhere near the money I was making before Covid. I was getting nasty phone calls from my car loan company, electric and cable company with no care for what was going on in the world. It was heartbreaking I had one company tell me I should borrow money or take out a loan because they wanted their money.

Outstanding! I was astonished, restless nites of how I would Pay August 1, 2020 payment. It was taken care immediately. It was given three payments, all I needed was one. I am greatly appreciated for this help at time of covid 2019.

The representative was very nice, I think her name was Lavina. She answered all my questions and was very professional during our conversation. Any time I have spoken to anyone at PHH they have all been very helpful and very nice.

PHH sent my father a notice of default for his reverse mortgage with the claim that he was in default for "non-occupancy" during Covid-19. He's lived in that house for 52 years, and I'm currently at a loss to explain how they made this determination. It's not like my 74 year old father is gallivanting around town during a pandemic. I'd really like to know how they came to the determination that he wasn't occupying the property because to the best of my knowledge, no one actually ever came to the door and knocked to ask. Did they make a couple of phone calls that no one answered?

Poor customer service, lack of knowledge and they are very hard to understand due to language barriers. I spent 6 months waiting on them to send a document still waiting today. They could do better currently disputing balance that they are reporting to the credit bureau incorrectly.

Very pleasant to talk to, sounded very knowledgeable, /helpful and willing to assist. Looked up information quickly and sent email within five minutes or less. Very pleased. She was able to help with what I needed so quickly and hassle free. Thank you.

I gave excellent rating of the PHH Mortgage company because of the following reasons: (1) Their staff professionalism and knowing how to relate to the customer, (2) the company's understanding of the pandemic situation, (3) willingness to help their customers without judging, (4) mainly working with the customer to help them on their current situation (hardship) in order to help them get back on their feet without affecting their creditworthiness unlike other companies. Keep up the good work and I am glad that I was transferred to PHH Mortgage company. Kudos to all their staff. Well done PHH Mortgage!

I'll make this direct and STRAIGHT to the point. Each and every representative that I have ever spoken with, at PHH, has been Very professional, knowledgeable, and empathetic to our situation. We Sincerely appreciate All that they have done, and are doing to assist us. Unfortunately, there are some Outsiders, annoyingly incompetent individuals, representing OCWEN, who are entirely Clueless. Their Only expertise is literally defacing other people's property, with IRRELEVANT notes. They should be reprimanded or even fired.

I had a question about my mortgage payment. Called customer service and had the best help. Anytime I have had a question the staff has been very quick to take my phone call and find the answers for me. We greatly appreciate the kind and helpful staff at PHH!!

User friendly system for payment processing and for obtaining account information. Each time I contact PHH, the service is great with a friendly voice that is very helpful. I also love the tool that allows you to project early payoff.

Overall, we had a good experience. However, the one problem that we had was: when we closed, we were suppose to get our August payment back. Instead, they incorrectly rolled it over to our escrow account. Our escrow account already had money in it because they rolled over the escrow monies from our previous loan. They are working on reversing this and getting our money back.

Can someone contact me? I think I was forgotten whenever I email or call. It’s like 3 to 4 days till they get back to me and I haven’t emailed or tried to contact in 12 day and no one called me. My name is Clay **.

Got great information on getting back on track with problems to get my house note up to date. Other The company helped me with this problem. I am on time now to g my house note up to date. I am glad for this to be taken care of and got me where I can get back on track.

I was investigating canceling my PMI and the person I spoke to was really helpful! I didn't have a lot of questions, but he answered all of them. I have no complaints except that your form is requiring 200 words.

Thank you PHH for being so understanding and caring during this pandemic and tough time for everybody. The fact that a line person is quickly available to listen and come up with a solution, is a great relief and encouraging to push forward.

PHH may be good at establishing a mortgage and taking your money, but they are horrible when it comes to their processes when you pay off your mortgage and returning any funds remaining in your escrow account. When paying off your mortgage, they will only accept a cashier’s or certified check. They do not have the ability to direct debit final payoffs. This was very inconvenient, especially during COVID, when your bank is located in a different state, many hours away by car. Once the payment was made, it has now been over a month and a half, and I’m still waiting on the refund of my escrow account funds. I’ve have contacted their customer service number 3 times now, each time receiving a different excuse.

Sold my house. Settlement date 8/12/20. Called for a payoff amount 8/4/20. Today is 8/21/20. Still haven't received payoff amount. Spoke to 3 different people & was promised I would have it by the 12th. Don't want to hear any apologies after the post. Want the payoff amount so I can settle. Do not want to hear excuses because of virus. Not acceptable. How long does it take to log into my account & figure the payoff amount. Computers are not that slow. It should take about 10 minutes to figure and email the results to me or settlement company. I'm told that with every inquiry it slows the process down. What process?

The representative that handled my request was very respectful, courteous, expeditious, and knowledgeable when I was in dire need of assistance. I had a horrible experience trying to make my mortgage payment using PHH's self-service technology. After numerous attempts to make my payment, I am informed that the computer was down for updating and would not be available until 6:00 PM the following day (Sunday, 8/16/20). At that time I went to PHH's website to try and make the payment online, to find that the charge to make a payment through a company that I can only think is authorized by PHH (Doxo) to take payments would charge me $171.00 and some change to process my mortgage payment. In my opinion, it is very discouraging to know that PHH would subject their customers to such outrageous fees for processing payments for one of their products.

PHH Mortgage did a great job when our loan was transitioned over from our first Mortgage provider. It was like we got a badly needed fresh start. The most important thing about PHH is they listen to you. If you have a the will to keep your property they will help you find a way.

All the staff have been very helpful during this pandemic, with just 1 income of less than a 1,000, PHH have made me feel comfortable about sending what I can on my mortgage, until things clear up. And I thank PHH for that. I will make every effort I can to send something toward the mortgage, and thank you PHH for all that you do for all of your customers all over the world!!!!

I was contacted by a gentleman from the PHH Escalation Department. He was very helpful and provided the best service I have received from PHH to date. I have updated my rating from 1-star to 2-stars for this reason.

The PHH representative that I spoke with was very professional. I had all my questions answered quick and efficiently. I will never hesitate to call PHH when I have a question about my mortgage. They have kept my life organized and easy to manage my mortgage.

OCWEN had our mortgage prior to merging with PHH, we never had an issue at all. Since they have merged it has been an absolute pure nightmare for me and my family. I am a First Responder, and have enough stresses in my life, This company has done nothing but add even more, if I had my choice I would not be using them. We had an arrangement with OCWEN where we paid half of our monthly payment every two weeks and PHH would not allow us to continue to do that, so we had to rearrange all of our other monthly bills to make it work out.

The agent at PHH Morgage was very polite and professional. He helped me resolve my problem. My wait time when I called was quick and when I was put on hold the wait time was short. I would recommend them to others.

I contacted PHH regarding my account and I was absolutely pleased with the assistance I was provided. The representative was patient, very thorough and answered my questions. She understood my situation and worked with me to find a solution. I feel great about being a customer of PHH Mortgage!

My case handler was (Dan). Very professional and very compassion with understanding my hardships and willingness to work out with me to save my home. Also he also assist important of TIMING IN URGENCY REPLY TO ME WHEN PAPER NEED TO BE DELIVERED. Thank you.

Thank you for reaching out to me. The COVID-19 pandemic has caused a minor financial crisis. The program that PHH is providing its customers is God sent. The plan will bring relief and help my financial dilemma. I can manage my finances better with the additional time to approach the past due balance without being penalized.

Extremely fast and courteous customer service every time I call. PPH was there for me during COVID and remains ready to help anytime. Very friendly and professional. In fact, I would say the best service I have ever had. Thank you.

Edward ** was GREAT. He thoroughly answered all of our questions, sent paperwork fast, offered to stay on the phone while we completed the paperwork in case we had any additional questions, and quickly called to confirm that our rate was locked in. This is my first experience with a refinance and my experience was worthy of sharing with my friends and on social media.

My mortgage company sold my mortgage to PHH. When the changeover happened there were snafus, but we eventually got them worked out. This year I made my final payment using my bank's bill pay service as I have always done. The next month I received an invoice that showed a balance due of 0.00. I was thankful to have the mortgage paid off. The next billing cycle I received a bill for 313.17. I was puzzled because of the previous 0.00 statement balance. On June 26 I paid the 313.17 using bill pay. Today I get a nasty letter in the mail saying that I am delinquent and that I owe them 379.01.

I discussed my options with agent and he was very informative and helpful understanding the ramifications of each possibility. I was able to make an informed decision and would be very open to referring that agent to my friends.

I was unable to make my payment on the website which after being helped extensively to set up months ago was now inoperable due to our choice to be in forbearance. The woman that took my call was a sweet breath of fresh air! Just a kind and sincere voice with the expertise to quickly resolve my dilemma. Such kindness in these times makes one hesitant to hang up. I even told my wife about her. She was amazing!

PHH Mortgage acquired our mortgage several months ago. In early July, we received an email to prove that we had homeowners insurance. This was done via fax on 7/8/20. Additionally, we submitted the information through their portal. We also called PHH and our insurer. At the same time, we received notice that our homeowners insurance from Cincinnati Insurance was going to expire on 7/20/20. It was due 7/1/20 but it had not been paid by PHH.

We submitted our regular mortgage payment. Then we received a notice that we were short. I called PHH and Victoria helped me identify the problem. The check had cleared for less than the amount owed (an actual issue with our bank). Our payment was in suspense. I paid the difference and she waived any late fees. She was instrumental in identifying the problem and straightening out our account with no adverse effects. And she provided excellent Customer Service in a professional, positive and friendly manner.

We have resorted to begging someone to please return our calls. We have called and emailed many many times to no avail. If we have reached out to them 20 times they have sent a “we will get back to you soon” response with no answers. We are in fear of losing deposits on projects because we can’t seem to close. These projects were scheduled 3 weeks beyond our expected (told) close date. I am regretful having started this process with this mortgage company. This shouldn’t have to be this stressful. I have gone through purchasing a home 6 times and have never had this type of treatment.

I had received help from PHH Mortgage Bank during this Covid-19 pandemic. Each one of customer service associates that I have had worked with are kind, helpful and professional people that I can trust.

Payment. All my questions were answered. Everything was resolved. Waiting time was less than 5 minutes. She was very professional. I could not have ask for a more blessing person I received on the phone on Wednesday. She gave me relief.

% rate is 5%. This should be lowered to a veteran's rate. Pandemic rates should be dropped to rates prescribed in a pandemic relief rate prescribed by Congress and since we are a veteran family household and former employee and long time client hope you will consider. Thank you. Jack **

We have been dealing with them since December. We tried to modify the loan and were denied. We were told that it matures on June 23rd and payment is due in full. We received a bill saying that our loan was mature on June 23rd. We paid the amount on the bill. They have not cashed our check or applied it to our loan. We sent the check via certified mail because they don't take online payments. We called to verify they received the check and they confirmed by reading the check number back to us. They told us we were good to go on June 26th.

I wish I could give negative stars to PHH. They are the worst mortgage company I have ever dealt with. When we submitted our application back in April everything moved very quickly. We signed all of the forms and provided pay stubs and other information. Then it was crickets for about 6 weeks. After repeated calls I was finally able to talk to the title company. They could not understand why my refinance had not gone to settlement. When I finally received a response from the loan processor after several emails and voice mails she told me that since our paystubs were more than 60 days old we needed to resubmit new ones. I sent the current ones within an hour. I was then told everything looked good and we should settle by June 9. Since that time I have again heard crickets. No responses to any of my emails or phone calls.

PHH always available, always helpful, always has a ready solution. During the COVID-19 pandemic they have been especially ready with a plan that helps homeowners through this unprecedented financial uncertainty and I cannot thank them enough!

My mortgage was just purchased by PHH Mortgage. If I had a choice I would never be involved with a company like this. I see others on here post their complaint for a $7.50 fee to pay online. Really PHH Mortgage? Especially with the state the world is in right now? Take a look at what insurance companies are currently doing to help. They are giving 20% back to their customers. It is not much but for some it makes a difference. I have never paid a fee to make on online payment. You should be ashamed of yourselves. This is not right and I am sick of companies thinking they can do this. I will contact your customer service everyday until you refund my money and drop the $7.50 for everyone. Remember Karma is a **.

Mortgage loan forbearance plan ending. While we're in the middle of this pandemic, it is reassuring to see agents call customers to try and work out a plan with them. The agent I spoke to answered my questions clearly, was courteous, helpful and professional.

Updated on 07/25/2020: This is a follow-up to my review on July 3. On July 6, I received a call from a number I didn’t recognize, the heavily-accented man said my name and asked me for my full name. I asked him who he was and he refused to tell me so I hung up. This happened a second time then I blocked the number. I don’t give information to unknown people over the phone. Later the same day, I contacted PHH suspecting it might have been them trying to contact me. It was and I was told that was SOP for their customer service. This time I was told I would receive a check or the missing home owner’s insurance policy payment that was supposedly sent on April 27 would be again (third attempt according to PHH reps) sent to my insurance company (USAA).

I have a 2nd mortgage with PHH due it was transferred to them from another company. I sent my normal payment in May 2020. They returned it. I called and was told that the loan matured 11/19 and they don't accept payments on matured loans even though they have been getting payments up until May and posting them. I called several times, was hung up on several times. Was told that they would refinance, which was false. Then they had me to send in a loan modification application. I have a letter stating the application was received.

Great customer service and straight up front and to the subject. She was very helpful and professional. Explained all the options in great detail and the conditions to make the loan whole again. Thanks.

This has to be the worst mortgage company that I have ever had to deal with in my life. They have at least 5 to 6 different customer service numbers and when you call you can't speak to anyone on the phone. They claim because of COV-19 they can't pick up the phone. Every other mortgage company that I have mortgages with, their customer service is available to help their customers. PHH charge me two months of mortgage in a ten days span. There is no one for me to speak to fix this issue. I am definitely going to refinance my mortgage. I don't really care if I even get a high interest rate with a new mortgage company. PHH should not be allow to be in business. They are absolutely GARBAGE and a waste of people time. I don't understand why OCWEN sold my mortgage to this useless company.

Where to begin. Our mortgage got transferred to PHH by our former lenders and it has been nothing but trouble, unprocessed payments, website failures, charges, charges, charges ever since. Every month I have to call them with something because payments haven't gone through.

My name is Nawroz ** living in my current house in Chantilly, VA for over 13 years now. My loan was from OCWEN till about 2 years ago when they merged with PHH and became PHH Mortgage. For those 13 years I never delayed a single payment, in fact most of the time I sent some extra towards the principal. For the last almost six months NIGHTMARES started. When I sent a payment early, PHH put in the principal then asked me that my monthly was late, sending me a letter, charging me penalty.... I called them (btw good luck with that) and after being on the phone for over half an hour they fixed the issue.

So I got approved for a refi. We paid an appraiser. After he was done the paperwork got sent to the underwriter and then it’s like everything stopped. I email every other day and response is nothing yet and I finally called and ask for a manager through another agent and then an agent emailed and it took 5 days to finally talk to her for some reason she wasn’t. Calling me I called 4 times. And when she called me she is not even a manager she is trying to find out what the hold up is. It seems like no one knows what is going on. Everyone is nice but I need action not nice. My Neighbor got his done in 2 weeks and my brother in 3 and the other Refis I’ve done in the past have been under a month. So that’s all. Thank you for letting me rant.

Have been trying to get them to issue a payoff quote so my refinance can close and I can get away from PHH Mortgage but they continue to say "sorry" and refuse to issue the payoff amount. They don't want to lose accounts so they trap you and lock you in and there is no escape. Stay far away from this operation.

My home loan was transferred to PHH and I was never given my account number for my account. When I contacted PHH in February 2020 to inquire as to my account number so I can create an account in order to get my year end tax statements I was told I would be sent an email with this information. To date I have not received any correspondence. With the tax deadline approaching fast I cannot continue to wait. I am currently serving overseas which makes it difficult to contact PHH. In addition I have not received any year end statements on my account.

My phone contact yesterday (6.15.2020) with Pravin (**) was outstanding. He helped me with restoring your web page on my computer and hung in there with this old low tech guy. He also accepted and processed my monthly mortgage payment so I could avoid a late charge. He was simply polite, patient, and helpful. Thank you.

Somehow out mortgage jumped up $500 more per month starting in April. So in March, we asked to modify our home mortgage back to the original or lower monthly payment. Filled out all they asked us to do, but every few weeks, they need something else. Still haven't resolved this process of modifying my mortgage. Unbelievable.

I am very happy to report that I received a phone call from PHH Mortgage this morning that was they will be reversing the denial. Ms. ** had been working with me for the last 3 weeks while waiting for the decision. Her patience and understanding comforted me through the process. I am very thankful that I get to keep my home. Thank you PHH for your reconsideration.

I made a lump sum payment from my bank that was electronically sent to PHH on February 3, 2020. They received it February 4th. I have proof of payment from my bank. I sent another payment 2 days later for $40,000 the same way, from the same bank, and the same account. They applied the $40,000 payment, but not the $100,000 payment. I have been dealing with them since March to find out why my verified $100,000 payment has not be applied to my account. They have stated to me in a letter they didn’t receive it. I have filed with BBB and they still say they didn’t receive it. Next step for me is NJ Attorney General’s office, Office of Consumer Affairs, and the FBI since this is fraud. They messed with the wrong family on this one.

I have a home loan that is with PHH. I was recently impressed by their friendly and helpful staff. They helped me delay my payments, but this isn’t the only time they have exceeded my expectations. I have had nothing, but positive interactions with PHH. During this time, most companies aren’t even answering their phone in a reasonable amount of time if at all. I wasn’t even on hold for one minute.

The customer service representative was very understanding of me not paying the mortgage by the 1st because of how my pay period changed. She asked how I was doing and encouraged me to stay safe. I can appreciate that during the pandemic. She was not forceful and was understanding about my current financial situation.

I would give no stars if I could! Have dealt with them first when they were part of Ocwen and now merged with PHH Mortgage. Both completely incompetent. I was in Chapter 13 up until February 2020 and they kept losing my payments. Repeatedly had to send copies of my bank statements reflecting the payments coming out of my account. Now I am out of bankruptcy, their records indicate I am due for July 2019!!! So ridiculous. To be fair, I am behind a few months now due to Covid-19 since I got laid off in March. I am paying off this mortgage since I am selling this property. However, they provided an inaccurate payoff figure that is way more than I owe on this loan.

Over the last several months I have had several issues with the website and the online payment tools. On May 29 I tried to make a payment several times and the website kept going down. In order to make a payment on-time you need to do it before 8PM EST. I thought the payment went through and something had me check it before bed and I realized it didn't process it for some reason. I was so upset because now it wouldn't process it until 6/1. Now I am going to get a 30-day late on my credit report. I only get paid once a month and it is hard to get all the bills paid on-time. I never have had this issue in the past. This is the second time and every month I have to sit there and log in in 5 times to get it to work. I don't understand why if you make the payment they don't process it. This is the worse lender.

I was transferred to PHH in April which was right after I was given a loan modification with my last servicer... It was COMPLETED and FINISHED... It was signed, notarized, and recorded by my county... What’s absolutely ridiculous is PHH would not update my account even though I had provided all of the information. I provided the information on April14th 2020 (approximately) and it is now June 5th with no resolution. Meanwhile, this is all going on my credit report, and they won’t even accept my payments for May and June which I have sitting in my bank account but they won’t accept any money unless it’s 12000$ paying for this entire year's worth of mortgage payments.

Been trying to pay PHH online on the phone reject and constant over 3 hours till I am on the nervous breakdown. These are unscrupulous people. They are debt collectors not mortgage companies. They should lose whatever licenses they have. Ready to die up all night ready to pay. They use an illegal refinance on me and I am a single woman and was taken advantage of. This is the lowest possible mortgage debt collector in the world. I wish this could go nationwide. Run run and don't look back. I have all the papers. Before it was Ocwen it was Litton, now PHH. You have to pay and they charge you a fee of which they get money more. Crooked, corrupt, dirty, disgusting. Come from Bergen County Cresskill, my dad built over 1500 homes in Bergen County. Never in my 70 years on earth have I been so afraid and helpless.

There is not a score low enough. They are ruining my and my husband's credit with an erroneous mortgage. We have tried for months to get this resolved through them and they do NOTHING. BBB NEXT, THEN LAWYER!

The PHH rep who was providing assistance went above and beyond the call of duty to help me retrieve my paperwork, even though my account had been closed and transferred to a third-party. He ensured that I had the information and waited until I got the email information. Great service!

The worse company ever, terrible services, impossible to log in to the new website to make a payment. 45 min waiting on the phone to hear after that, then I need to wait 24 hrs to be able to log in, INCREIBLE.

My family was in dire need help because of the virus. We have not been working and have tried to get help from unemployment Ins. but have not got a response to this date. It has left us with just enough to cover grocery expenses. I did not know what we were going to be able to do about our home mortgage but then the call came from PHH and what a relief it was to get their help in this situation. I can breathe a little better now with the help they gave us. Thank You.

Experience is terrible, nothing but problems since you took over my loan. I cannot log in to your new system, it doesn't recognize me. I have had trouble for months making my payment, keep getting kicked off of account. HOW CAN I GET ACCESS TO MY ACCOUNT TO MAKE A PAYMENT, I DON'T HAVE MY ACCOUNT NUMBER TO GIVE YOU.

I would recommend this company to anybody. I never had no problem with them. Just pay your bills and they won't say nothing to you. It's a good company to do business with. They need their money like you need your money. Just pay your bills on time and you'll never hear from him. That's the kind of company I like to do business with.

Since PHH bought out Ocwen, I have had nothing but trouble with their website and customer service. The website wants me to re-register, but it can't find my me by my SS# or loan #. Today I called customer service and was on hold waiting for a half hour, when I finally got someone, she could barely speak English. In the middle of trying to find out how to make the stupid website work the call dropped and when I called back they said they were closed. Still can't get on the website to make my payment. The phone in system has all my info, but will charge me $7.00 extra to make the payment. This is ridiculous!!! Do not choose this company, I didn't, my loan was sold to them.

My loan was recently transferred to PHH and I cannot make an online payment because firstly the website's payment section is broken on my profile and secondly Western Union/Speedpay won't recognize my loan number. Horrible experience with this poor customer service company. I want to pay my first mortgage on my home but completely unable to pay because of lack of attention and accountability on PHH Mortgage's side. I called them a week ago and asked them to fix it. The due is today on June 1st and still they haven't done a thing. I want this to be resolved ASAP.

Very courteous, we talked about options on the deferment on our current mortgage. I own a business tied to the tourism business and the New Orleans area has stopped all conventions and mass gatherings, which has killed the tourism business. So I have been with ti com since early March, we have very few calls as people are scared to travel!

Executive Legal Complaint: Loan ** & **. We've been contracting your call center for weeks now. Each time we call, we are told we are enrolled in the forbearance program. We do not want to be in this program. We continue to ask to be remove. We call nearly every day and every day we are told our case is escalated and someone will call. Each time we call we are told the case has not been escalated, nothing has been done and we are still in program. Your company continues to report to the credit bureau we are in this program which is affecting our ability to get other loans. We are suffering significant loss due to your company not removing us from this program, updating the credit report, and issuing us a letter we can provide to our other lenders.

Following the loss of my employment I was unable to complete repairs on my home from a previous hurricane (Florida is known for). PHH were advisor, counselors, and overall great corporate citizens. They helped me and my family to resolve our mortgage issue in a professional and yet compassionate manner.

Two double check payments made with delayed responses. Your response to our survey: Let me just say at the outset, that the relationship manager - Agent #** took immediate action to assist me with the matter at hand. He demonstrated genuine concern about my situation. He even gave me several options that was available to me. I selected the best and efficient option. Finally, I must say that he requested that I email the letter sent to me by PHH Mortgage to investigate the information in the letter that he took issue with. I must commend him for superb customer service! There is no need to improve your customer service at this time.

If I could give zero stars I would! Over the past 10 months we have had a horrible experience with PHH Mortgage Questions. Com as they call themselves. We were with OCWEN prior. In September of 2019 we applied for a Modification and we were granted a Trial Period. Our 1st Trial payment was made in October 2019. 2nd payment was made in November 2019. 3rd Payment was made in December 2019. Then the Trail payments were completed.

PHH makes it nearly impossible to talk to your account representative. Automated phone systems keep you waiting on hold for hours and send you around in circles. They have overseas answering service who will say they are transferring you to an account specialist, but right back into the automated system you go for more time on hold. I don't think they even have access to account reps… they just hope you give up after waiting for hours. I was just told there was no way for me to speak to my account specialist today. I have to wait 24 hours for a call back, or up to 10 days for an email response. A horrible way to do business.

There are by far the worst lender available. Choose them LAST if you have a choice. Their customer service is in some foreign country (India) they barely speak English and will charge you every miscellaneous fee they can. Even with the COVID-19 Pandemic they still charged me a late fee and reported it to the credit bureau. I have Chase & TD Bank on other properties and none of them did such a thing as the government told them not to but PHH is a league of their own STAY AWAY!!!

PHH mortgage is absolutely terrible and their website is even worse! You can’t pay your mortgage on their website, edit your autopay, add to principal, even schedule an additional payment! They make you call their customer service number which is ran by people who sound like robots and are foreigners! Ridiculous. I have three mortgages and this is by far the worst experience I’ve ever had with a mortgage company. The only reason I have to have to suffer PHH’s piss poor service and restrictive, GARBAGE website is because they bought the loan servicing rights to one of my mortgages. Do not choose this company for anything! Their website is extremely difficult and restricts you in many payment modifications, even when you’re trying to pay more than your monthly payment! Absolute garbage company. Stay far away.

Applied for Short Sale. Had buyer. Market value of house was $162.000, mortgage was $207.000. PHH waited 4 months then got VA appraisal which was $197.000, PHH wanted $187.000. Buyer backed out and deposit refunded. Applied for deed in Lieu. PHH said I could not have house on market when applying for deed in lieu. I took it off the market. PHH disapproved Short Sale because I didn't have an offer. PHH granted Forbearance which I did not apply for and which would not help me.

Covid 19 Forbearance Plan. Discussed the plan and was satisfied & relief after a friendly & caring talk to your representative. She answered my questions patiently and have a good consolation over my problems due to this pandemic, thank you!

An assistant called me this week and asked me if I had any questions concerning or needed any help with my mortgage. Mr. ** explained the process and the help I will receive. He was extremely helpful and professional. Thank you. Barbara **

I had mistakenly placed my payment envelope into the mailbox WITHOUT a Postage Stamp and was worried about missing my payment deadline. Therefore I sent another check as I awaited the original to return to my home. Upon checking my bank account, I saw that both checks were cashed by PHH so I immediately worried that the excess money would be placed against my mortgage interest. However, I was PLEASED To Learn that PHH simply credited the second check to next month's payment.

Absolutely hate PHH Mortgage and we refinanced primarily as a way to get rid of our mortgage being under PHH. Prior to changing to NewRez, the website NEVER worked, and getting in contact with someone at customer service who knows what they're talking about was impossible. They are incredibly uncommunicative and they will blow you off for anything that doesn't benefit them only. Our mortgage was just paid off with PHH, but there is absolutely no documentation of any past records, or the payment amount. I am sure I was owed a refund, but PHH made sure I have no way to calculate that, and there are no longer any documents related to my loan under my online account. I will NEVER recommend this company!!! Get away from them as soon as possible.

Wish I knew her name, but my representative was articulate, compassionate, knowledgeable and very concerned. She treated me with respect. Her kind words and skill made me feel comfortable during this trying time. She should be considered for a representative trainer position.

PHH constantly post payments incorrectly and to cost the loan payee more late fees and deal with a company that does not have any customer service to fix the problem. I have tried for 2 months to contact someone via email and by phone without fixing the problem. PHH website refers to call a certain number only to refer you to the website. Are true loop of avoiding to help the customer. Multiple Emails request were sent without any answers or replies. I can't even get a pay off request to end this nightmare. Worst Customer Service that I have encountered in my life.

I have an existing loan with PHH, they were constantly sending me stuff to call and refinance my loan, I finally did. 2 MOS later it is still not done, the whole experience has been horrible, good luck reaching your loan processor. They disabled their voicemails, also good luck getting a supervisor. She will email and ask me to send her stuff then a week or two later ask for it again. When I said something about it she said, "Oh well I have over 1k emails," the underwriting is completely incompetent, they ask for 1 thing at a time and take over a week between each item to review and sent it back with yet more things they need, all communication has stopped. I am done with them, my rate was locked in until 5/11. I lost it because of their incompetence, as soon as I can refi my loan with another company I will. Shelley

I have been very impressed with the service that I have received from PHH Mortgage. I have always been treated as a valued customer and the assistance that they have given me has been exceptional! Thank you!

The Good News: I was Approved for PHH Loan Modification Trial Payment Plan. The Bad News: The Trial Plan's new fixed monthly payment offer is almost $200 more per month than my current PHH Mortgage payment which I could no longer afford to begin with. In addition the new Trial Loan Modification terms look drastically less appealing than my current terms. For example PHH would be reducing length of my mortgage loan terms from 35 years to 17 years under this new Trial Loan Mod. PHH also would be increasing my one time balloon payment due the final year of my mortgage loan terms.

I have been dealing with this company since Dec 2019. I have given the POA six times, they finally put in their system in march. I had to wait 10 days. I have asked repeatedly for statements and I received them in May. I have called for supervisor, no returned call. I'm trying sell my mother In laws home (she has dementia) and trying to get the payoff so a nightmare. Title company cannot get amount. Beware using this company. They will lie repeatedly and give different answers every time you call. We close on the 18th and they won't give payoff till after closing. Does this make any sense???

This company does not want to help you! With everything our country & world is going through, they do not care at all. My husband is ill, they don’t care. They will throw your whole family on the street! We did everything they asked again & again & again! The same paperwork over & over & over. I have it all to prove I’ve done it several times. For almost 2 years now. No help! The last I heard they were going to help us then I received sheriff sale in the mail. Never in my life have we dealt with such a company...

Updated on 07/31/2020: This review is because Consumer Affairs said my June review was on hold and did not fit their guidelines. New Rez owns PHH. When you restructure a loan or get sent to collections, PHH takes over. The problem is now at end of July, they have not fixed my issue, will not talk to me, and are affecting my credit score even though I have been making monthly payments after my forbearance ended. Word to the wise. Beware the tricks of double companies. New Rez cant find me and PHH lied when I have a letter in front of me, giving me forbearance until July 1st. and I paid. So until the state of NJ gets on their case, We can all be badly screwed over by foreign mortgage companies.

Customer service at this organization has been Top notch in my opinion, they are transparent about who they are and what their objective is. They care about their customers and are always willing to lend a hand... I respect that!

I mailed mortgage payment two weeks ago. It still hasn't been cashed. The young lady I spoke to was very helpfully. She took all my information plus the check # and forwarded it to the research dept.