PHH Mortgage Reviews

The representative was very knowledgeable and professional. Great personality and provided all of the information I needed on one phone call. I am very pleased with the customer service provided. I would definitely reference anyone to choose your company for mortgage servicing.

I called concerning my modification and temporary loss income. PHH has helped me out and have showed me compassion. Since Coronavirus I’ve been displaced from work, tough time getting unemployment help and my bills continued to come and PHH helped a lot.

The agent was very professional and experienced in answering my questions. She explained very clearly why I had a problem getting through on the website and she was able to help me in solving my issues. I would recommend PHH to family and friends.

The conversation was uplifting. The gentleman was so helpful and so nice. I could not believe my ears. I would recommend PHH mortgages to anyone. I/m with PHH mortgages for over ten years and I would not go with no other mortgages company. No thanks.

I am a new customer for PHH. I was having problems logging into my account. Call the 800 number and spoke to a very helpful Customer Service Lady. She reset my account for me, so that I was able to set up a new password.

Having issues with making mortgage payments due to the pandemic has been a breeze. Their commitment to their customers has lesson the anxiety of the loss of my job. I would recommend PHH to anyone! The case manager has made the options to help me very easy to understand and I appreciate them working with me!

PHH has friendly, courteous, and knowledgeable loan officers who genuinely wish to help you with your home loan needs. They guided me and encouraged me through out the refinancing process. I will recommend PHH Mortgage to anyone I know buying or looking to refinance a home.

I had anticipated a lengthy wait and an automated service to assist me in sending me the document I needed. Kiana(sp?) got on the line after I went through your short and succinct menu, asked me pertinent questions, listened to my request, found what I was looking for and emailed them to me!! Literally within minutes I had what I needed. Do you know how fantastic and rare that is? Not to mention, she was kind, professional and genuinely wanted to help. Fabulous customer service, do you know how rare THAT is? I went online and filed a 5 star rating for you! I never go online and rate things. From the bottom of my heart, Thank you.

I was unlearned in the knowledge of how an escrow works. The representative took the time to explain in a way that I was able to tell my spouse. I was able to explain it to my family and know what I am talking about. Thank You!

PHH Mortgage helped me three times, to keep my house when I thought I would lose it, they offered different types of payment plans for me to keep my house and put Insurance on it for me, I thank God for PHH Mortgage. Thank YOU. Thomas

BWO was very helpful!!! She answered all my questions and offered to help me out with the status of my mortgage. All my questions were answered and she offered a solution to my situation. Due to Corona Virus, my husband lost his job and I am 71 yrs old collecting Social Security, and she help us to suspend payment till May so we can recoup. THANK YOU!

During the Covid-19, we were not able to make our scheduled Mortgage payments, PHH Mortage was helpful, nonjudgmental and very professional. They called every few months to check on my financial situation, each time I was allotted additional time delaying my payments. I was assured, this would not hurt my credit. Being affected by the COVID-19 really effected our income, PHH was one less worry.

I am always treated with respect and politeness with dealing with PHH representatives. They respond promptly to my questions and concerns. They are extremely good at unscrambling any concern I have when I have trouble explaining it. We recently refinanced and PHH made it a trouble-free and pleasant experience.

Payments not posted for over 8 months, were paid by Wells Fargo bill pay. Idiots still can't seem to fix the mess they created after providing documents time after time. Screwed up our credit rating. No words can describe their utter incompetence. Realized their mistake, still haven't fixed their mistake. God help anyone who does business with these jerks. They will eventually screw you over, just wait.

PHH Forbearance Program is an exceptional program and very customer oriented. I have dealt with banks and mortgage companies for 45 years and PHH tops all. Every customer care representative is professional, courteous, patient and knowledgeable. Continuously, I was regularly informed either by letter or phone call about their various options available. Because of PHH, I could pay most of my bills and not suffer from financial and pandemic anxiety. I am very grateful for their exceptional, customer focused program. I would highly recommend PHH to anyone.

Refinanced 15 year mortgage with escrow Spring 2020. They lost most of the documents. And funds didn’t match my closing documents numbers. Proving proof of insurance was a joke. I had to call insurance company and mortgage company together to fix that mess. After losing my forms, I also had to submit my documents via mail 2 times. They lost both of them regarding escrow account. I called and made them do it electronically while I was on the phone. I was told it would be Processed. Never was.

I contacted PHH for a refinancing on my home. They were very professional, on time with getting back all the documents to me in a timely manner. Also they were able to provide me with a very good APR...I highly recommend!!!

I have been laid off from my job due to Covid19 and with unemployment insurance running out my mortgage Company PHH mortgage helped out in July with the Forbearance Clause which expired in December 2020, I called my Account Manager at PHH Mortgage about a week ago, She was very knowledgeable and understood what I was going through and she helped me out during that interaction by extending the Forbearance period again for us. We really appreciate the help. Great Mortgage Company.

Very professional, caring and respectful agent. He was good speaking to me about my present financial situation and figuring out how PHH Mortgage could help me. He was able to extend my present aid for a few more months. This will help myself and family get through these tough times during the corona virus.

While PAYING my mortgage loans, the only Bill I have that have a very high charge to make a payment over the phone. Also for my second mortgage. I only feel comfortable with calling in my payments because life now days are so uncertain. Thank you!

her job. I wish all my business calls were as pleasant as my communication with PHH Mortgage Services. Thanks.

Although PHH seems like a very large company, every time I have called, I have gotten exceptional service. Every representative has allowed me to express any concern and acknowledges what I have told them. They offer solutions and explain things. They are available during the hours I am able to call and I really appreciate all they have done for me.

We are in the process of changing our home owner's insurance and needed to hold our escrow payment to the old company. Your representative was very polite, was knowledgeable about the escrow account. Offered any additional services needed. Would recommend company to family/friends.

PHH Mortgage is a great mortgage company to do business with. I've been a customer for several years now and I've never had a problem with them. The customer service is top notch, friendly and they are always willing to assist their customers.

Excellent customer service, a lot of patience with an older 74 woman trying to set up online account. The agent had a lot of patience as she instructed me what to do on the computer and if I could see her it would be I would be seeing her smiling what do you.

I had a few questions regarding my account and the representative was very helpful on answering my questions. Also, I called and I didn’t wait too long on the phone which is great, because for me time is money. I will recommend PHH Mortgage to everyone out there.

I called to see if I could get some assistance or if I had any options regarding a financial issue that I'm having. I was able to get someone on the line very quickly. The representative I spoke with was extremely patient, very understanding, helpful, polite, knowledgeable and was able to resolve my issue in a timely manner.

Everyone I talk to is so helpful and able to guide me through my concerns. It does not take very long to get a representative. I am always asked if I have any other concerns I need to address. The staff also ask me questions to see if they can assist me more.

2020 was a tough year but thankfully PHH is my mortgage company who went above and beyond to show me they care. Empathy is not the same as sympathy... PHH has agents who put themselves in my shoes (and many others) to figure out a plan (or option) that would help get us through these uncertain times vs saying “I’m sorry, when can you pay?”. Every time I called customer service with questions, I was treated with respect and felt I had a ‘partner’ who wanted to help me succeed during the pandemic versus saying tough luck! Because of them and their resources, I’m finally able to get back on my feet and continue living in my dream home I worked so hard for. This company listens. They care. They want families to have a roof over their head and go above and beyond to help them out. Thank you, I appreciate your support!

This company is the best mortgage company that my wife and I have ever invested throughout the years of having a mortgage. The customer service representatives are always friendly and very knowledgeable of their positions, they are truly assets to your company.

The assistance provided was very efficient and professional. My need was met very expediently. My wait time to reach an agent was relatively short. I was extremely pleased that no additional fees were added to my online process. The customer service rendered was greater than expected.

The first PHH Mortgage Representative I spoke with was able to transfer me to the department I needed. He also made sure I had the direct number. Once transferred, I was advised of the information that needed to be submitted. Both were pleasant, professional and sounded confident.

We were at the end of our forbearance program and the representative was extremely helpful in informing us what was next and what our options were, moving forward. Our conversation was pleasant and we were treated with dignity and respect.

Could not get it over phone. Poor service. Always the same **. The simple question becomes a project with you people. Thanks for the poor service. Good bye. Why is is everything so difficult with PHH? Be gone soon. Thanks for no help again.

I had fallen behind with my mortgage. I was a little nervous when I called, but the person I talked to was very helpful and made me feel at ease. In a short time, we had set up a plan to get caught up.

Each and every associate that I have talked to has been very knowledgeable and courteous. They will work with you to try to find the best solution to whatever problem you're having. Always a pleasure to talk with someone from PHH.

PHH customer service representatives that I have have spoken to are very well trained and are always very courteous. When I need assistance with any problem, a respectful representative treat me with respect and I appreciate that kind of service! Thank You PHH!

My wife handled mortgage payments with on-line banking. She died and I was unable to figure out how to cover the mortgage payment. I was very upset. Your representative was very kind to me. She handled my displaced anger about my wife's death and then walked me through the steps to rectify the situation.

Thanks to PHH MORTGAGE for taking care of me in these difficult times helping me in my mortgage loan during this pandemic to keep the roof for my family. Having different ways to help people like me the need help make you the best. Thank you.

During the past several years PHH has been very receptive to aid us whenever an issue arose. They have been there to assist us in getting through some difficult financial times including the covid pandemic and natural disasters. Thank You.

Your response to our survey: I had a real lousy situation to deal with which had to do with my escrow status in 2021 which I learned about from a letter I received from PHH. The letter had tons of data and information and instructions for me to follow based on the fact that in June of 2000, my house insurance increased quite a bit. After studying the phh letter, I called a woman in India who works for phh. She and I reviewed my situation and she helped me to make the decision to fix the issue I had to increase my 2001 escrow expense per month. She did an outstanding job. Give her a raise!

PHH staff member are great at all the time. They always resolve your inquiries and treat you with respect. PHH staff are very responsive. When you have a appointment to talk to them they always there on time for you.

Awesome employees that don't have access or answers to simple questions. Return call within two or three days? Little respect for any Company that conducts business like that. Did all PHH borrowers receive a BPO charge for January? Why?

The customer service representative was efficient and personable. She made sure that all the details were handled regarding my account and she gave me the necessary information that I called about. She went above and beyond to make me feel valued as a customer. Her people skills were amazing. She understood my situation and didn't try to talk down to me or make me feel bad about my financial situation. She should be commended for her excellent customer satisfaction.

Perfect. My last call with the agent was excellent. He can be used to train others. He knows his stuff and ready to assist. But each time I had called the agent were good. I have to be fair. Happy Holidays and keep your mask on. Peace.

I would like to say That PHH Mortgage really stepped up to the plate during this pandemic time and helping me get back on track with my mortgage they gave me a lot of options and I would like to thank them for that.

During business with PHH IS A pleasant experience. Never had any other company treat me better than PHH. THEY really show their concerns about my situation. Thank you so much..PHH is a Top Notch Company. I will refer them to any one. Please keep doing what you all is doing.

On December 1st I accidentally added an extra zero to my mortgage payment. I called PHH to make them aware of my mistake and return the excess funds. They lie to me every week and tell me the funds will be sent overnight. The check never comes. While they play their scam out I have a contractor whose wife is ill to pay, four children here whose Christmas has been ruined by PHH, etc. They send me from one agent to another who lie and say the check is coming and now almost a month later they have my funds. Terrible people!

Called to see if they could help me with my situation. Very understanding and helpful, I was very happy with their service. They called 2 day later and asked how things turned out. I was happy with everything and will not hesitate to call when I have a question.

I gave the extremely highest rating because from the very beginning due to the pandemic you have been very considerate and worked with me during my financial difficulty, and for that I'm appreciative. When people are faced with hard times and it seems no one cares to assist that is very difficult and an hard pill to swallow; especially when you have previously paid your bills on time, but now due to circumstances beyond control it puts you in a bad position. We need more companies like you who care about your customers. Thanks so Much!

This is a very easy company to deal with. Representatives are very knowledgeable and want to please. I have always found them to go above and beyond to provide correct information. I was quite leery because my mortgage was recently changed to this company from Ocwen Loan Servicing... But I have been pleasantly surprised with their service.

During this time of year with the situation with health issues with the pandemic virus. PHH was able to help us out with our loan when we don't have enough money due to receiving a lower income. We sure do appreciate the help we received from customer service. Thank you, God bless.

Had a pleasant experience talking to a person at PHHmortgage. I would recommend them to other people. If I was aware of anyone needing their services. They are very good to work with and are eager to answer any and all questions a person might have doing business with them.

Having been a customer for 15 years and had nothing bad to say about PHH says everything. Thank you so much. Hope stays that way for another 15 years to the end of my loan and maybe be with me for another house purchase????

In 40 years PHH Mortgage outstand and perform miracles. Never had a mortgage company care about their customers as much as they do. PHH Mortgage is the best anybody can have. Understanding and willing to help. I would recommend them to everybody. Thank you so much. You're a miracle saver. Thank you. Morgan **

Everyone I spoke to and correspond thru email were very friendly, helpful and professional. All my questions were answered very clearly and everyone in the customer service dept. Made my experience refinancing my home very stressed free during this very hard time we are experiencing during this pandemic.

I am very satisfied with your service, I’ve got all the answers I needed and the response was very helpful, thank you very much for being there for us in this difficult days. I’m looking forward to keep in touch for any changes possibly can happen and work out to bring everything to current with your help, and we can stay in our home instead of being panicked.

Representative was extremely helpful & knowledgeable and patiently answered all my questions, explained anything I didn't understand in detail & offered options available with the newly transferred mortgage to PHH. I felt very supported as a new customer & my concerns/anxieties were taken seriously & responded to with the utmost customer service. I appreciated the time the representative took with me!

Being in retail myself one can appreciated not only quick pickup of telephone calls but also quick email replies. Then to add talking to people who make you feel that they truly care about you and any issue you have and are eager to help you. Always being patient and offering resolutions that give you relief. Everyone is always on the same page and my expectations are never let down whenever I need to talk with anyone. Kudos to PHH CS Staff.

This company recently purchased my mortgage. After doing so they failed to pay the homeowners insurance causing it to be cancelled. Little did I know until I called my insurance and they stated we cannot reinstate because we no longer offer insurance in your state. OK CALL PHH.... THEY STATED "THAT'S WEIRD". Never seen this happen before. Well I asked them to get me new insurance but they couldn't so I spent a couple hours finding a new insurance company and sending them the bill.

PHH has been a cut above the rest in terms of Mortgage companies. They have been working with me during the pandemic. They have been checking in religiously to see how they can help, I truly appreciate their help during this unusual time that we are experiencing today. I recommend this company highly. Thank you PHH.

I am unemployed due to Covid-19. Two other members of my family, my son and daughter are also unemployed. For 10 years I have never send a late payment or missed a payment on my mortgage. PHH Mortgage understood my situation and helped me by postponing my payments to the end of the loan, I was informed that by accepting this program I won't lose my house, I feel that PHH has help me genially and so I'm deeply grateful to them for understanding my situation. PHH Bank has helped me in my most difficult times. Thank you.

PHH Mortgage is a company who cares about the homeowner. They are fair responsive and have many products to help the homeowner reach their goals. They have never let me down, and give me peace of mind. Very easy to work with; with simple processes in a modern world.

During this time of uncertainties and not knowing that you can be healthy today and very sick tomorrow. It's gratifying to know that there is a company like yours that will give a helping hand to its customers. THANK YOU.

PHH Mortgage has excellent customer service they go above and beyond to help. Each time I interact with an agent they are very courteous and especially through the present Pandemic agents have worked with me showing great empathy for my present situation followed up with me whenever they promised to and always asked with genuine concern how I am doing.

Yolaria, customer service representative, was very understanding and compassionate about the passing of my husband. She gave me information they would need to reissue the escrow check in just my name.. I faxed the death certificate and a request to reissue the escrow check to PHH. It warms my heart when people treat me with respect.

When PHH mortgage acquired my property loan I was not expecting the quality, experience, professional services and attention I receive when I get in touch with a representative via phone call.. Thanks for being there for me with your support during these hard times of tribulations.. Wish to all PHH personal to stay safe and healthy..

They are truly working hard during these trying times to help their customers. They are doing what is needed at a time that we see some companies using this situation to their advantage so I would recommend using this company to my friends and family.

I was having trouble paying my mortgage with Ocwen and they didn't want to work with me but when PHH took over they listened and worked with me. Now I can afford my mortgage again and haven't missed or been late in almost a year.

I have had occasion to use my PHH web site to have "chats" with staff. On each occasion, the representative was professional, polite, and made relevant inquires to understand my question(s). The representative had access to my mortgage/loan file including my payments and verify my automatic payment status. Recently, my question related to County Property taxes, the representative was able to review my payment history and property tax payments, which answered my questions. Thank You.

On November 8, 2020 my house was flooded from the rain in Ft Lauderdale FL. I couldn't stay there. I call PHH my mortgage Company and explain to them I need help with and needing help and was there a way I could skip some payments. They was so helpful when they said agreed. I'm so thankful for their help.

It was a very good experience. Thank you, and it would be nice to be able to call and make my payment by phone for no charge, that is how I pay all my bills. I am not in good health and it is hard for me to get to the post office at times to mail it, but it's cheaper that way, only cost me a stamp.

Absolutely the best customer service ever experienced. Everyone is so very helpful understanding and explain everything clearly. Would recommend your mortgage company to as many people I can. Very helpful at a time I thought there was no hope in my situation. They saved me and I'm so grateful and thank God for this staff.

We refinanced our PHH loan with Owning Corporation without escrow account. PHH was paid in full and escrow was to be refunded. Then, I learned PHH bought our loan from Owning Corporation and the escrow balance was transferred to a new PHH loan number. Why would PHH transfer escrow balance to an account that does not exist per the terms of the loan they bought? They need to refund the escrow. Our past experience with PHH has been terrible. Under the initial loan with PHH, they set us up for loan Modification without asking us or without us submitting an application or request, they even called me to tell me the Mod was denied. Of course, they denied an application that was never submitted, what a joke!

I’m in the restaurant business and things have been difficult to say the least. PHH has been accessible, willing to listen, and more than willing to work with me to ensure my standing with them. In short “they’ve been great”!

Every interaction this far has been timely and professional. I don’t anticipate having difficulty with my mortgage. However, with everything going on with COVID19, one never knows. I do feel based on the relationship that PHH would be supportive and assist me through difficulty without me fearing the loss of my home.

PHH, offers easy account access by a normal webpage interface with good document availability and self-service options. Phone service was easy to navigate with representatives that are clearly knowledgeable. Reasonable verification information was required and my docs were delivered over a separate secure website.

I was having trouble getting to my Account on the Internet. I gave up and called, not in a good mood, for help. The gentleman I spoke with was very kind, considerate and extremely helpful but due to my "nasty" mood I gave up. However, after a short while, I was able to access my account using the info/slash assistance he had suggested. He was absolutely correct. I actually owe him an apology for my attitude and would call and tell him except I don't know how I could reach him. If, whomever receives this message could pass that on to him, I would be indebted.

I had a question about making arraignments to pay my escrow short fall. Not only did he answer the question but he went on to explain the reasons for the shortage. The representative was, knowledgeable, polite, and understandable. He was a pleasure to deal with.

I have had nothing but positive experiences when dealing with PHH Mortgage. Very professional, kind and knowledge. They are always available and willing to answer any questions, and never make me feel rushed or unimportant. Would highly recommend to family and friends alike.

Had an almost perfect credit score of over 800, and agreed to a Forbearance relief for 6 months (1/2 half of normal payment), and made every payment on time and a few months later found out they called every payment 60 days late and ruined my credit (dropped to 715), and will not change the reporting, even though I paid as agreed upon. Please do NOT do business with them. They never ever told me this would happen, as I take my credit score very seriously.

The associate that I spoke with about my concerns, was very helpful and understanding. I felt that she really cared about my concerns, and assured me that she would do all that she could to answer any and all of my questions, and that I should not worry. She took the necessary time to explain in detail what my options were, and to help me decide what was the best course of action to take at this time. I appreciated the fact that she was able to pick up on the sound of uneasiness in my voice, and took the time to put my fears at ease, and assured me that they are there to help us as homeowners, in any way they can during this most difficult time during this pandemic.

I enjoyed a great experience with my re-fi! My re-fi rep. Elliott ** was fantastic! All associates involved are so friendly and professional; especially the woman who helped me set up my account online! I highly recommend this company to anyone!

So far everything has been great. I will inform you after first payment is received from my bank. The person that helped me set up auto pay was extremely kind. I really do not know what more to say, but I hope everything works out OK because I have never missed a payment in my life.

Your response to our survey: You always help anyone who has had problems saving their homes.. Answers all questions and take the time for any questions you may have. Whenever you need or if you need a modification things always get approved. They will always do whatever it takes for you to keep your home. It’s hard to trust anyone else. Now I hope they can help me with refinancing my home.

My fiancée and I took the offer to stop payments in April because of COVID, and when we talked to them about what happens when we restarted monthly payments we were told we had plenty of options, one of them being deferment. When it came time to restart payments, they automatically had us go another 3 months. November 1st we were suppose to start payments again and we planned to defer the 6 payments to the end of the loan instead of pay it upfront. Called and was told it 100% wasn’t an option and wasn’t something the company did, even though it’s an option on the website. Got told to contact our manager, she can not be reached.

Having problems during COVID with funds and lack of hours. Operator was polite. Good to know their are people who still care about you not just $$. I would recommend PHH Mortgage to anyone looking to get a loan good. Down to earth people???

Best mortgage company I’ve ever experienced! During this season of hardship being laid off because of the pandemic, PHH has been such a blessing to me and my family! I would recommend this company to all my family members and friends. I had no idea a mortgage company could be so understanding and cooperative. I hope many people get to see this write up because it’s all true and something everybody that is looking for in a mortgage company. I am grateful for PHH and it’s very courageous staff for being in here in such a time like this. Yours truly, Tyrone **

Every time I talk to a live person, they're always so helpful and kind. I've never had one bad experience. The wait time to talk to a live person is never long. To me that’s very important. Also the availability to pay my mortgage online is a plus. The website is very easy to use.

Yes. Thank for all your good service been offered to me. I will recommend to all my family and friend and also continue do business with PHH bank. On difficult times as the moment we need more bank as PHH bank.

The response to the emailed I sent to was replied to right away which is rarely done nowadays. The rep that responded was patient in listening to my concerns and was able to give me detailed information to resolve my issue in a timely manner and encouraged me to reach out to them with further questions.

Started the refinance process in May, answered their questions, provided documents and then nothing. Every month, I would send an email and ask for an update. Signed more documents, then nothing. As of today, still nothing. My application has been escalated three times, still nothing. Would not recommend using PHH for a loan or refinancing.

PHH should have zero stars. My friend, Steve, is a brain injured Veteran with a home loan that was purchased by PHH. When PHH purchased his loan, they raised his payment to three times what he had been paying. They refused to modify the loan or reduce his payment. He tried to refinance his home but couldn't because he was slightly underwater. They told him to Short Sale the home he loved. He got a real estate agent, who found a buyer, who made an offer. We have been waiting now for almost one year to know if they have accepted the offer! They have been stringing Steve along for 18 months now with loan modification applications, financial packets, new case managers, foreclosure notices, etc.

It has been a hard financial year but I felt PHH was an ally. Through the great customer service, very friendly and helpful representatives, my anxiety is calmed each phone call. As a veteran, I feel I’m a priority with this organization. That alone will keep me coming back again and again. Thank you!

I call because my payment for October has not cleared. I was told by them it was turned over to the new company a week ago. I still have not been able to track that payment. It now looks like I'm a payment late when I am up to date on payments.

The associate was very pleasant and thorough. I am a new client and was pleased that she confirmed all of my information and made sure that my account had been processed properly. I feel confident that my future interactions with PHH will be competent and professional.

I was able to get connected to an associate in a reasonable amount of time. They took care of my questions in a concerned and informed ability and when I got off the phone there was a feeling of satisfaction.

Representatives of my mortgage company in assisting with ways to save my home through this pandemic and tornado of Nashville, TN went beyond my expectations, They demonstrated compassion and understood my plight at this stressful time in my life. Thank you so much for your support!

Totally understand Your situation. Help you the best they can To keep your home. Always answer the phone. They always call back. Friendly staff help with deferred payments. As long as you communicate with them they will not do anything to make you lose your home. The only thing is their phone system is very complicated to reach into The right person.

My experience with this company was excellent..Highly informative, courteous, helpful, understanding, easy to come up with solutions and striving for better ones. They treat people with respect and kindness. They should teach more companies what and how they do and treat people.

This company went above and beyond to help me keep my house when I was fighting cancer. They are so friendly when you call them. Simply the best. They understand that life happens and sometimes you have no control over what happens. I am so lucky to have them as MY mortgage company!!!

Since my mortgage is already through PHH I thought the refinance process would be easy and quick. I am now over 60 business days into this refinance and still not done. No one ever calls or contacts me unless I initiate it, every time I call or email they need something else but don't tell me until I contact them which has held things up and recently the person who was handling my loan is no longer with the company and no one notified me until I called to contact her. Been trying to contact the new person assigned to my loan for 2 days through phone and email and no response. It's time to take my business elsewhere.

For the most part, the customer service has been very good. I had a negative experience with customer service personnel back when the account was managed by Ocwen, but since the change to PHH, everything has been very good. I did have an issue with the ability to hear one of the customer service representatives I spoke with (likely due to a poor connection), but we were able to work through it. The conversation today was very amicable and the customer service rep and I were able to reach a mutual and very agreeable course of action, which we will revisit in 90 days!

I gave this score, because the representatives I've spoken to have helped me so much in this pandemic situation where I have been affected by it. They have explain and showed me options to better serve me, I’m truly thankful!

Very informative, knowledgeable, courteous and professional. I've been with for over 10 years and they very caring and professional. Keep up the fantastic work that you guys are doing. Customer service has always shown to be polite and very helpful, as well as positive.

The rep was very respectful, polite and very very helpful. You don't always get to speak with financial institutions and get the service I got on that phone call, I have made few calls to PHH and they have always been helpful, but this time was special, this time was different, this time I truly felt like I was talking to a family member, not a great rep with a great customer service skills.

I had an issue with setting up auto payments and the person who assisted me was very helpful. She guided me through the whole process. She also asked if I had other type of questions or trouble so she could help me.

I know everyone is going through the pandemic but my family has been hit pretty hard with me being laid off until 2021 and the death of my son and now this week my father. I appreciate the empathy and help of the customer service representatives.

I called about a note our payment screen and the person who answered the phone explained it with very easy to understand words and it made sense when I listened to what she had to say. The message said that online payments had been suspended on our account.

Not enough words to describe the the quality of service PHH is giving. During this difficult time, they have shown concern to be there with assistance in the time of need. This is comforting to know if I need help, do not hesitate to make your request known. Thank you.

He was very knowledgeable! He was very delightful and pleasant to deal with. He went above and beyond my anticipation. He was pretty smart and diligent. He solved my call problem. On point! Highly professional! Keep up the good work!

The service I recently experienced was exceptional, staff very knowledgeable and found answers to ensure I had what was required. I would definitely recommend PHH Mortgage to others. i enjoyed the time it took and all was explained in layman’s term.

PHH Mortgage is hands down the best creditor we've had to work with. They are all about helping clients during the covid 19 pandemic. They have been patient understanding and most important compassionate with their clients. They will do what they can to help their clients to keep their business and their homes. The world needs more creditors like PHH Mortgage.

Stressed out in this crazy times. Got relief with PHH. Big help in troubled times. Very understanding and helpful. Polite and friendly associates. They were there when I needed them the most. Thank you from the bottom of my heart. Stay Safe.

Covid-19 has hit my community very hard. I have several friends, coworkers, and one sibling who have gotten the virus. I've been fortunate so far and not had the virus, but have had worries because of Covid. A furlough from my job added on to those worries and PHH Mortgage reached out to me asking if they could help. I've had 5 different mortgage companies in my life, and I was totally thrown off guard with this offer, so I searched further, called back to ask questions a few times, read all the fine print, and came to the conclusion that it indeed was a true offer of help, with no penalties or fines, to have a "time out" in order to get back to work and into a better financial position. I'm very thankful to PHH Mortgage for reaching out, and extending a helping hand.

PHH Mortgage Management and Relationship Manager Mr. Rodrigues G was a great personality, great speaking, very very helpful especially during this COVID19 time. PHH is very helpful to us my families I’m sure to all their customers. I can see how well train and helpful management PHH has established. God Bless.

During this COVID-19 crisis PHH Mortgage has been honest and true to their word on supporting me, the customer. The team and representatives have been prompt and professional providing as much assistance needed, with professional and courteous representation to PHH mortgage. Thank you.

Representative was very friendly, pleasant, courteous, understanding, and solved my issues in a timely manner, as well, as discussed the issue in a way that I understood very well the questions that I had in my mind regarding the insurance questions. I would highly recommend this representative for this job as he was very informative regarding the insurance with PHH Mortgage Company.

Top notch experience in customer service of resolving an escrow account refund. I get a direct person to contact with an extension. I also get callbacks when necessary. These are all important. Great servicer PHH, although it's not by choice????

The representative was very knowledgeable, kind, and helpful. She answered my questions very satisfactorily, and the conversation was both pleasant and productive. PHH has been satisfactory while servicing my mortgage for the past several years, and though I did not require any mortgage relief or forbearance during the days of the pandemic when they were still servicing my mortgage, they did promptly offer a plan for customers who did need the assistance. Again, most recently, when speaking with the phone representative, I was most pleased with their service.

I’ve been trying to reach my relationship manager Daniel ** and get my payments through. No call backs, no appointments kept, no emails, Nothing. Horrible customer service. My wife found him on Facebook. I'M ready to message him there. It’s really ridiculous. They shouldn’t handle VA loans. Veterans deserve better treatment. Sorry I didn’t go with USAA.

The account was in a different bank account and I had a problem with payment. The customer service representative was helpful and told me what needed to be done and waived the late fee. I am awaiting paperwork to make the transition for the things that now need to be done.

PHH has always been helpful with my mortgage account. I like that they help their clients when in need. They go above and beyond to make sure one is able to continue to afford your mortgage. Thank you for such great service.

Why did you leave? This new outfit is awful.. I wish you the best of luck. In your new venture.

PHH Mortgage Servicing Company has a set of internal policies and protocols that cost their customers money while making money for them. They neglect to include needed documents in mailed communication, place funds paid toward a mortgage in "Suspense" or "Restricted Escrow" accounts while the loan is still costing the customer interest. They have had over $100,000 in funds from me for twenty-five (25) days, and all the money I owe on my mortgage for twelve (12) days, yet my online balance still shows as $101,000.

Customer service agent exceeded my expectations. The agent was easy to talk with. She listens and explained all the questions that I asked her. She also suggested additional service or help that I may have. She made my experience appreciated.

Shawn your company rep was very helpful & patience explaining the change that was coming & that though I was receiving the new mortgage statement you were still c/o on it. And he also confirmed that I wouldn't have to worry about changes to my automatic payment.

The information presented was presented with clarity, courtesy, and indeed welcomed. I appreciate the considerations provided, and look forward to an end of crisis that COVID -19 has brought upon us. THANK YOU. A three month extension has been put into place.

Great customer service, they listen and they understand,. During these difficult times PHH has been amazing supporter. I recommend PHH to anybody who is looking to mortgage service, pleasant, on time and to the point.. I will definitely continue to work with them and planning to mortgage second home with them as well. Thank you very much PHH.

PHH Mortgage company really cares about their customers and goes above and beyond to help them. Whatever the issue is they do their best to provide a doable answer. A big company with a big heart. If you have PHH Mortgage you are blessed, if you don't, you may want to check into this great company.

This company appears to have a heart. It’s working with me and understands today’s situation and is trying to help instead of harm. I am fighting the economic realities of Covid and have personal Heath issues in my life also.

This is a nightmare, I made my payment for 4 months, after you sent me an e mail you received it and talking to customer service representative, now I am receiving phone calls that I have not pay, this is unlikely from a serious mortgage company, please give a call,

Just a few words to let you know that I was extremely satisfied with my relationship manager who represents PHH Mortgage. She was very cordial and professional the entire time I was with her on the phone. A special moment that I recall during our last conversation was when I was explaining the reason for my request asking for a deferment on my house payments. I was explaining how Covid affected me financially. I went on disability from work due to a knee injury which occurred on January 3, 2020. This caused my financial income to drop dramatically. My surgery was delayed for the longest time.

PHH is going above and beyond to help me with my mortgage during the pandemic! I really appreciate it since I’m out of work. They reach out to me and are always available when I call. I’ve been with PHH for years.

Every time I have had any interaction with the people at PHH Mortgage they have been extremely helpful, knowledgeable and willing to go the extra mile to make sure I am very satisfied. They have always been more than willing to work with me to make sure I am able to stay in my home, especially during this entire pandemic.

The lengthy conversation involving my circumstances in the process of this loan was explained in detail. The outlook looked promising, but no definitive responses because of the process with different lenders. We have an appointment scheduled for Aug 22 @ 11:00am for an update and status.

The agent had great knowledge on how to proceed quickly and get an answer and solve my issues. I had very little wait before the agent answered the phone call. Plus I had a question about my existing Homeowners insurance and was given the correct area to call.

The gentleman on my call was excellent in customer service. Polite, patient, caring, apologetic and most all he listened to my concerns. Fully explained everything in great details. Definitely a 10 and above. Great communication skills as well. I truly hope that in the future if I need to call your CS center. I will be greeted by someone of his talent and gift. Not everyone is made to be a customer service representative. This fine gentleman gets the award of excellence. Again in my final thought. He listened to my concerns and with politeness, grace and professionalism resolved it.

I previously posted a bad review in which I had deleted regarding service fees for payment transactions via online with PHH. I got all worked up because I seen bad reviews after I set my account up online and noticed the fee. After further investigation by calling PHH I found out that you are able to remove the $7.50 service fee for online payments by either setting up auto payment or by going paperless billing. In my opinion the company is good company and I personally don’t feel the service fee is an issue since they give you options to eliminate it. PHH thank you for your understanding with your responses to my previous post and I apologize for getting upset without calling you first.

Called because I was having trouble setting up my account with new system. Called and problem was resolved quicker than I was told. I was able to set up my account information and have not had a problem since. Was the best experience I have ever had.

Every time I call I get top of line customer service, the reps are friendly and very knowledgeable. They have walked me through the website, helped me to make payments, even explained the Covid relief programs. I have had calls to drop and they take the time to call me back.

I found him to be very patient with me. He explained everything piece by piece and after everything I was quite satisfied. He was a very good customer service rep for your company. He broke down everything for me including taxes, interest, insurance and the last thing he explained to me that the HAMP incentive $5000 has been has not been funded yet by the federal government so I thank you very much for everything. Thank you.

These people are caring and understand our financial situation, especially during this time. They thieves to help and offer many different ways that are beneficial. Mostly, the Customer service Representatives are polite, pleasant very experienced and making you feel comfortable that you will be taken care of.

Very understanding and worked with me. Was glad they had programs available. Appreciate the help! Sometimes people fall on hard times and just need a little help. Maybe one day I'll be able to return the favor. Otherwise I look forward to getting back to working and paying.

I called PHH Mortgage to ask two separate questions about my property tax and home insurance payments. The representative was quick to answer the phone, I didn’t have to hold. She was very polite and knowledgeable. She quickly verified my information and assisted me. The phone line was choppy, so we had to repeat often. At the end of our call she still thanked me for my patience with the phone line even though it wasn’t her fault.

My experience with PHH is been great! Special on this hard times hardship because of the coronavirus not being able to work also because my condition and my age this is great help. Customer service great. PHH mortgage services thanks PHH staff I'm very happy. Maria

Updated on 09/16/2020: PHH sends the can responses that they take complaints seriously. I have gotten this same response at least 20 times in the last weeks since contacting PHH. I was told three weeks ago PHH was processing a wire to restore the funds stolen by this mortgage company on August 31st, of which the rep took two mortgage payments. The money was taken electronically, and I insisted it would be return the same way. These so called escalation managers, told me DAILY, the wire was in process. Yesterday (9-15-20), I was told a check was mailed on Sept. 11th, but backdated to 9-2-20. This is nothing more than criminal, and an effort not to replenish the money, and add the interest of 3 weeks. In today's climate, I am not surprised with this company's dishonesty, and lack of consumer concern.

I am extremely thankful for PHH Mortgage. Not only have they helped us through this stressful time but they did it without making us feel ashamed. Every person I have spoken with over the past 5 months treated me with respect and compassion. Thanks to everyone at PHH Mortgage. God Bless you all!!

Your staff is very professional and polite. I look forward to future communication to resolve my issue. Please be patient and help me. I will continue to do followup and provide all documents to resolve this issue. Please feel free to contact me at **. James **.

Excellent customer service from gentlemen who helped me, very knowledgeable, respectful & clearly explained everything. & went even further to provide me with information that I had no knowledge of that your bank offers. God bless him & your staff.

I greatly appreciate the service taking places with PHH Representative. All my concerns was Answer. Also the Rep Took the time to show me how to download the app to log on to my Account. He went beyond Customer skills. Thank you so very much. Sincerely R-R

Cherry was friendly, knowledgeable & very helpful with Mod Paperwork. PHH has been a great lender to do business with. It has been a difficult time for all. PHH has been helpful in helping our family obtain a better Rate, when times are unsure. Stay Safe!

I can’t thank the wonderful people at PHH Mortgage enough. They literally saved my life! As a single mom it’s hard enough with one income but I am also helping my 87 yr old mom with her mortgage and bills. I really had no idea how I was going to pay everything during Covid since my income was practically nothing as I own my own business and everything was shut down for months. Even now I am not making anywhere near the money I was making before Covid. I was getting nasty phone calls from my car loan company, electric and cable company with no care for what was going on in the world. It was heartbreaking I had one company tell me I should borrow money or take out a loan because they wanted their money.

Outstanding! I was astonished, restless nites of how I would Pay August 1, 2020 payment. It was taken care immediately. It was given three payments, all I needed was one. I am greatly appreciated for this help at time of covid 2019.

The representative was very nice, I think her name was Lavina. She answered all my questions and was very professional during our conversation. Any time I have spoken to anyone at PHH they have all been very helpful and very nice.

PHH sent my father a notice of default for his reverse mortgage with the claim that he was in default for "non-occupancy" during Covid-19. He's lived in that house for 52 years, and I'm currently at a loss to explain how they made this determination. It's not like my 74 year old father is gallivanting around town during a pandemic. I'd really like to know how they came to the determination that he wasn't occupying the property because to the best of my knowledge, no one actually ever came to the door and knocked to ask. Did they make a couple of phone calls that no one answered?

Poor customer service, lack of knowledge and they are very hard to understand due to language barriers. I spent 6 months waiting on them to send a document still waiting today. They could do better currently disputing balance that they are reporting to the credit bureau incorrectly.

Very pleasant to talk to, sounded very knowledgeable, /helpful and willing to assist. Looked up information quickly and sent email within five minutes or less. Very pleased. She was able to help with what I needed so quickly and hassle free. Thank you.

I gave excellent rating of the PHH Mortgage company because of the following reasons: (1) Their staff professionalism and knowing how to relate to the customer, (2) the company's understanding of the pandemic situation, (3) willingness to help their customers without judging, (4) mainly working with the customer to help them on their current situation (hardship) in order to help them get back on their feet without affecting their creditworthiness unlike other companies. Keep up the good work and I am glad that I was transferred to PHH Mortgage company. Kudos to all their staff. Well done PHH Mortgage!

I'll make this direct and STRAIGHT to the point. Each and every representative that I have ever spoken with, at PHH, has been Very professional, knowledgeable, and empathetic to our situation. We Sincerely appreciate All that they have done, and are doing to assist us. Unfortunately, there are some Outsiders, annoyingly incompetent individuals, representing OCWEN, who are entirely Clueless. Their Only expertise is literally defacing other people's property, with IRRELEVANT notes. They should be reprimanded or even fired.

I had a question about my mortgage payment. Called customer service and had the best help. Anytime I have had a question the staff has been very quick to take my phone call and find the answers for me. We greatly appreciate the kind and helpful staff at PHH!!

User friendly system for payment processing and for obtaining account information. Each time I contact PHH, the service is great with a friendly voice that is very helpful. I also love the tool that allows you to project early payoff.

Overall, we had a good experience. However, the one problem that we had was: when we closed, we were suppose to get our August payment back. Instead, they incorrectly rolled it over to our escrow account. Our escrow account already had money in it because they rolled over the escrow monies from our previous loan. They are working on reversing this and getting our money back.

Can someone contact me? I think I was forgotten whenever I email or call. It’s like 3 to 4 days till they get back to me and I haven’t emailed or tried to contact in 12 day and no one called me. My name is Clay **.