PHH Mortgage Reviews

They purchased our loan from a local Texas lender that we refinanced with and did not recognize the over-65 property tax deferment available in the state of Texas. We sent them homestead documentation, a copy of the tax stature, and numerous letters, to no avail. Then, they suddenly paid our "back" property taxes without warning. They sent us a letter stating that if the funds were not repaid to them within 30 days, they would add an escrow account to our monthly payment, raising it to some unheard-of amount.

It has been two months of trying to get my home appraised in order to get my PMI removed and I have yet to even have my house scheduled for an appraisal. PHH will cash your $150 check right away for the appraisal but refuse to give you any answers after that. Customer service escalated my case 3 weeks ago and I have yet to even get a phone call from them.

I was recently approved for a loan modification due to the pandemic. PHH extended my loan for 37 more years at $803 monthly. I only owe $87k and also added a balloon payment of $14k at the end. My initial loan was for 30 years and I have 11 years left. I’m not understanding how I will be paying nearly 60 years on a loan. They were supposed to help doing the pandemic but it looks like they were setting me up for failure. Please make this make sense.

PHH Mortgage Co. has mishandled an insurance check we forwarded to them for endorsement so we could proceed with final repairs to our home damaged by the freeze in Tx. occurring in Feb. 2021. The insurance division of the mortgage PHH, to date, has still not returned our Liberty Mutual insurance check in more than 40K to us with their endorsement so we can proceed with repairs to our home. I have never dealt with a mortgage company like this when needed repairs to our home could not be done because they held the insurance check hostage. After numerous calls to in mortgage company, they finally told me they had no idea where the check was and I would have to go to Liberty Mutual and ask them to send another check.

I contacted this company on behalf of one of my elderly clients. He has a mortgage with PHH and received an insurance check. The check must be forwarded to the mortgage company for processing and I agreed to do this for him because he is elderly. I spent 15 minutes of my time repeatedly explaining I don’t have specific loan information nor do I want specific loan information regarding My client's account with PHH. I simply need a physical mailing address instead of the PO Box they had previously Provided. I continually explained that each time a person picked up the phone, yet was sent down a rabbit hole repeatedly to end up with the same result on each occasion. The information I requested was basic and not specific to anyone’s account. This was either too tough for the representative to understand, or they simply didn’t care. Based upon this experience, I would never consider working with them!

I was contacted by my county auditor after refinancing my HECM mtge with PHH. The amount on the document was $90,000 more than the Mortgage I took and a 2nd mortgage was placed on the property for $360,000. I do not and NEVER did have a 2nd mortgage on my home. Appraisal and all documents state loan was for $240,000. But auditor states all documents sent to the county say $360,000. Something is really wrong! Tried to contact them via phone and email 4 or 5 times with no responses. I believe this company is fraudulent and scamming people.

I am the trustee of my grandfather's estate, and as of March 1st for the last 3.5 months I have sent the trust, the amendment, death certificates, etc over 20 times! Daily calls with the SPOC department, no updates ever, no one can answer my questions, they send over the packet at least every week as an "urgent" request and we still have no answers. The legal department they claim they send it to, no one can ever actually get them to respond. There is never a supervisor or above to speak to. Every time I call for OVER 3 MONTHS, no one has an answer or any updates on the trust! My grandparents passed, my mom, etc and I have to go over this every single time that I call. They have no process in place, they are disorganized, incompetent, and take no responsibility for their company.

PHH did not pay may taxes out of escrow for almost a year, resulting in my home being placed on a tax lien auction. Despite more than 15 phone conversations with the PHH Escalation Department and a formal complaint being filed with the New York State Department of Financial Services, taxes remained unpaid, penalties accrued, and ultimately my home was listed on auction for unpaid taxes. PHH is an incompetent, corrupt organization and home owners would do well to avoid them at all costs.

I have recently had an incident where this mortgage company failed to pay my annual property taxes. I opened up an incident and it got raised to the escalation team. It's not been about 3+ weeks since opening the incident and despite multiple attempts at email + phone call to the direct escalation manager I cannot get a response on the status. The timeline for the taxes has come and gone and they still aren't paid, which is going to cost me even more money. Do I rate an update from this mortgage provider team? Apparently not!

Extremely helpful!! Answered all my questions efficiently. Put me at ease. Very satisfied with responding. I was guided through how to have my payment returned from an insurance company, whom I would no longer doing business with, and how to have it put back into my escrow account.

This is one very horrible company to deal with trying to get my mortgage mod completed. I had have HUD specialist help. Advised to Consumer protection on them and State agency also called due no bill since 2019.

Updated on 06/21/2022: So got PHH attention with last review and got them to do the appraisal. Now I can not get them to give me a copy of the report 2 months later and can not get them to give me a phone call. WHAT A HORRIBLE COMPANY. I have left voice mails every week to 10 days, send emails and NOTHING! Run away from this COMPANY. Run as fast as you can. I have called the Federal Housing Finance Agency AG on their unfair, unethical, and unlawful business practices.

Mel on my loan processor got transferred to PHH without my knowledge but I guess they were shot selling some mortgages to PHH and mine was one of them. Ever since then I've had so much difficulty with their customer service. You never get anybody you could understand on the phone and they can be rude as hell. Now they're telling me I'm in default and I'm not. They sent me four left contradictory letters regarding my account and I've had to spend hours on end trying to get my situation resolved. This is not a company you wanna deal with and how I have a feeling they're doing fraudulent things or they're doing things that seem to be fraudulent because they're so stupid.

I am happy that PHH initially approved my mortgage/Loan for modification due to financial hardship because of COVID-19. My acct/payments has never been late with them. They send back docs to be re-signed and notarized, but they came really late. (Mail delivery is really really slow since COVID-19.) They got the docs on the deadline date but now they rejected my modification. I really thought they are there to help us during this difficult time.

Our mortgage was transferred from another bank. PHH is the worse bank we have ever experienced. We called 10 times, 4 times out of those 10 times we got disconnected after being on hold for 20-30 minutes. One time an associate said she doesn't know how to calculate, so we have to wait for someone else, another time an associate told us to call our previous bank because they don't have records of the past payments. We will never recommend this bank or ever do any banking with them again. Also, we would have given them zero stars if that was an option.

Wonderful company! They worked around our availability even if it was after hours, James communicated throughout the process. PHH Mortgage was able to bring my interest rate down, no one could beat their offer.

PHH is pathetic. They lie and lost our wire transfer payment to pay off our loan. If they tell you they'll call you back...Don't hold your breath. I requested a payoff statement multiple times to get nothing. This is a terrible company

are in the middle of a refinance and PHH mortgage refuses to provide the required payoff to transfer the loan from their company. They also didn't paid the insurance for the property which was escrowed. The actions so far of this company has been retaliative and very unprofessional and has caused duress. We cannot proceed because PHH mortgage is intentionally withholding our legal payoff documentation.

Being self employed and was directly affected with the pandemic. I reached out to PHH mortgage and it only took a 10 minutes phone call with one of my account representative. She was able to put me in to a program that would enable me be able to have time to get my finances rectify and stop making regular payments.

I recently requested for PMI to be removed from my mortgage. I sent in numerous data to show the value of my home had significantly increased since purchase. In addition, PHH sends me one-two times a month a letter offering for me to refinance and THEY give me an estimated value of which clearly shows that I have at least 33% equity. However, they will not remove my PMI until I pay them for a Brokers Price Opinion (BPO). This seems highly unethical. My dashboard (mortgage website) indicates the estimated value quite substantial. Yet, they want to tell me in the letter that my home is worth the lesser of the amount of my sales contract or the original appraisal, penalizing me for getting a good deal. If I refinance with them, my house is worth a lot more, if I don't, well it's worth the sales value. Not to mention over $25k in a master bath remodel since purchasing the property.

Experience was great. Excellent customer service.. agents were willing to explain things that I did not understand thoroughly. They were also very patient. Wish all customer service reps had this same level of concern for their customers.

I was going to say the last guy to help me was so very good. But now I received another letter looking like the problem is not solved. I have flood insurance and have submitted it twice. Why are my payment still going up this year. My taxes and insurance have not changed enough to warrant such a huge increase. Ever since I refinanced with you it has been nothing but trouble. Please explain.

Every time I call, all the agents are friendly and knowledgeable and are able to answer all my questions quickly. When I've had problems, they are quick to help with a fast resolution. As their slogan states, "Helping homeowners is what they do".

PHH Mortgage really cares for the clients. I have been customer for a while and any time I had a problem they made me feel I had nothing to worry about and reassured me they would assist me any way they could. I received timely notices when I could not pay under this pandemic and I felt they really had my back! Thank you PHH Mortgage.

Very convenient and easy and when I talk to somebody very pleasant and professional. Would recommend to anyone who has a chance to partake in the service. Thank you for all your help and guidance. Very much appreciated. Thank you. That’s all I have to say at this time about my experience. Thanks again for your assistance.

I called to get information on my city and county taxes. The young man that spoke with me was very professional, patient, knowledgeable and kind. This is expected from customer representatives but too often it is not received. Coming from me, this is a real compliment to him because I am a fanatic about areas such as this.

It's a great pleasure to work with a knowledgeable mortgage company that takes pride in their customers. My wife and I would recommend PHH Mortgage to others that are thinking of buying a home. We thank you for your great service.

My experience with PHH was very pleasant. Their customer service was kind, respectful and very helpful. The knowledge that the individuals have when asking any questions is great, no holding for answers is the best. I'd definitely recommend this establishment.

PHH Mortgage Services, were an absolute Godsend to me. They worked tirelessly to help me. Everyone is very professional, friendly, respectful and do their very best. I am extremely satisfied with the outcome of my refinance. I would highly and most assuredly recommend PHH Mortgage.

I was surprised that my statement was going to my old address, which is the house I sold and no longer there, so I called to make sure that they update my information. The representative was very nice and professional.

Had a great experience, the representative had lots of knowledge. I look forward to working with the team as we prepare for my next steps with the property.. I have never heard of PHH, but I'm sure it will be a good experience moving forward.

I have been planning a refinance for my mortgage and initially began to work with PHH Mortgage as they hold my current mortgage. Initially I paid for an Appraisal with PHH as the designated lender. After receiving the appraisal report I determined I would use a different lender to provide a refinance for my current mortgage held by PHH. As soon as I requested that the appraisal I paid for be transferred to my new lender every bit of communication and support stopped with PHH. I submitted to PHH a "Transfer or Release of the Appraisal Form" to PHH.

I recently called the help line at PHH with questions. My call was answered promptly and the gentleman answered my questions. When I was put on hold for him to access my account, he came back quickly with the answers I needed. He was very courteous and professional.

Outstanding customer service!!! I would recommend this organization to all of my friends. The customer personnel answer all of my questions and emailed all of my requested information within a few minutes. Keep up the great customer service work. I’m very satisfied with service that I received.

The representative was very professional, knowledgeable, helpful, as well as being understanding of my needs and situation. The representative was also very caring and did his best to assist with my request. I'm glad I call to speak with someone concerning my request, thank you for all you help.

We currently have PHH servicing our mortgage loan. Our taxes and insurance are escrowed. They are holding a substantial amount in our escrow account. Our 2021 taxes were due 11/30/2021. The company has yet to pay them. We are now 62 days past due for our property taxes and it is accruing interest daily. We have contacted PHH Mortgage NUMEROUS times by phone, email, and mail. They continue to tell us they are working on it but the taxes still are not paid at this point. I wish I could give ZERO stars for the unprofessional customer service we have received with this company. I will make sure to never do business with this company again.

I can always depend on PHH to help me with all my Morgage needs. I have never encounter a rude or uncaring attitude from anyone that I talk with. And they always find a solution to help me in keeping my home. I love PHH team.

Reassured me my taxes were in escrow. I received my tax bill and there was no indication I was paying them as part of my mortgage payment. The agent was helpful and friendly. I feel good about this mortgage company.

I would like to highly rate your customer service department with 5 star accreditation. My experience with your agent Victor has been great. I have done business all across the country and have never experienced such great service anywhere. Notwithstanding Victor's representation of PHH reflects well on your company's success. Eventually I will payoff my loan with you but I will always remember the service I received from PHH's customer service.

I really appreciate the help and understanding I received from PHH mortgage. The rep I talked to, was very helpful and efficient in helping me over a rough time I was having. Quite a different experience compared to other companies.

Every person I have talked to at PHH has been kind, informative, insightful and willing to answer any questions I have had. They are making this process of refinancing so simple and easy for me! Exceptional customer service! Probably the best mortgage company I have ever worked with.

From I started the conversation with the agency person until the end everything was perfect. There’s nothing negative that I can say about it. You guys are awesome and I appreciate your patience and your support in these hard times. Thank you very much.

I've have been with PHH for 6 years after the account was acquired after the entire Ocwen situation. My account has never been late with PHH, and recently had to file bankruptcy (not including my home in the bankruptcy), they abruptly closed the account and no longer report to any of the credit bureaus. After several attempts to get them to report, I received nothing.

I found the persons I spoke with, to retain old documents, incredibly helpful, were easy to speak with, patient with me and took it step further by making sure I could access the documents and that they were what I was looking for and needed. There was a lot of waiting during this process and I was grateful for their patience and their knowledge.

We would like to see a copy of the appraisal please and see the comps used. We are getting emails from you that our home is worth $417,705. A house exactly the same as ours around the block just sold for $430k and others in our neighborhood are the same price range. My wife is a mortgage processor and previously a realtor. We could refinance with her company but want to know what our options are for removing the MI first. Thanks in advance for sending the appraisal.

PHH has provided excellent Customer Service throughout our journey with them, especially during the Covid pandemic when dire assistance was needed. They were always patient and courteous when listening to our needs and was always very accommodating. We are grateful for such a caring company. Mahalo!

PHH is Ocwen rebranded but as the old adage goes: a pig with lipstick is still a pig. My horrendous experience included litigation in which I prevailed with these guys violating court orders resulting in sanctions for 3 consecutive years. Then, during 2019-2021, they messed up royally in ways that I can't discuss in detail as I'm still waiting to see if litigation will be necessary to have them amend their mistakes and refund me overcharges made to my account. Luckily, I refinanced and won't have to deal with them again. My recommendation, stay away, run for your life. While mortgage loan servicers are notorious for mistakes, PHH is seemingly the leader in such poor behavior.

Fantastic company. Personable, caring agents. Always polite and always helpful, especially during pandemic times. They're an A-Plus service company, and every one of their agents comes off as helpful, caring, and sincere! I would recommend them to everybody.

Yes Mr. ** do his job in a professional manner, no I am very disappointment because I know for fact there is a mistake. Why your PHH transfer an account that doesn't exist, and now I have to get money to hire a consoler to find it out the true.

I refinanced my home last year and PHH was the note holder for less than a month. Since that time I get emails and calls from PHH constantly. My favorite was a call from PHH at 10:30PM on a Sunday night. From my experience they did not service my loan at all, just temporarily provided funds, then sold the note, then used my info for their telemarketing efforts.

I called PHH Mortgage to obtain information about refinancing my home. The agent did not give me the feeling of being rushed off the line because I am not ready to refinance at this time. Instead, the agent was patient, listened to my needs, & was helpful with suggestions. I now have a concrete plan.

Was able to get my issue resolved in one phone call. The customer service representative listen to my issue and was able to recommend a solution. I was given clear understanding of next steps that will be needed for long term solution.

I have just had a mountain of things happened to me in the last year. And they've been totally understanding by PHH Mortgage and I truly appreciate everything they've done for me. Once I get back on my feet I'm sure you're going to straighten it all out.

I had a good experience when I contacted PHH Mortgage Services. The Customer Service Agent that I spoke with was very polite and helpful. She helped me resolve the questions that I had on my account. I am thankful for her help.

Your company as well as your well trained representatives are always kind, patient, and full of compassionate and sympathetic to my needs. I recently lost my 61 yr old husband VERY unexpectedly and immediately when I called explaining my circumstances, the company representative took such good care of my needs. Reassuring me everything will work out and I should just take the time I need to get everything I had to do get done and suggested I call back in a month. Each time we had to call for whatever the issue we were treated very well. I would definitely recommend your company to anyone wishing to purchase a home or interested in refinancing. Thank you for all did for me and in my time of loss.

They updated their name wrong in my homeowner insurance so they couldn't get my insurance renewal from my insurer. They then sent out letter saying I need to pay them for the insurance they bought on behalf of me. Shortly after that they made another change to their name in my homeowner insurance and this time was the correct name. But it took me hours to call everybody to ask what really happened for the letter I got even tho I already renewed my homeowner insurance before it expired. A simple mistake of incorrect name update from PHH wasted everyone's time. Bad service on PHH.

In December 2021 my mortgage loan was transferred from Sierra Pacific to PHH Mortgage. I have called PHH Mortgage several times since the transfer of mortgage companies to resolve an issue. Each time I call I get someone that does not speak English so I am unable to resolve my issue. I am promised a call back within 24 hours with a supervisor and call never comes. I am at wit's end with PHH Mortgage....

I was very pleased with a recent call to your company. We were hoping to recast our mortgage with a large payment and prior to the call we’re unsure of how the process worked. Your associate was kind, professional and very helpful. He answered my questions confidently and helped me feel at ease with our decision. I am very thankful for that interaction and I was so grateful for the amazing support. Thank you very much!

Received a letter my property taxes would go up, and if I could not pay the difference they would automatically foreclose on my property! I am on fixed income, age 69 in February with health issues. This adds more stress. Surely, there are programs in Maryland to help seniors keep their primary homes. Added; they outsource their Agents from India, who I can not understand their language. They know nothing about what is going on in the States. I wish they were at the New Jersey main headquarters. They have a ploy to call once a month to drag out the situation in hopes you will do a short sell, or forecloser.

I sent a fax for a credit draw on my reverse mortgage on Dec 14. It was supposedly “lost” as of Dec 21 so we emailed a duplicate. We called on Dec 23 and the duplicate was there and the funds should have been in my account as of today Dec 28. We called and the original had “just arrived,” no record of the duplicate and now it will be after New Year before the money arrives. I am planning to file a complaint with CFPB against this company if it is not here next week.

I have always received great customer service from PHH. Please keep it up because that is very hard to find nowadays. I'm not very much of a writing however, I'm thankful for your home owner's modification program as well. I'm glad to be working with this company regarding my issues.

PHH failed to make my flood insurance payment even after I called 3 weeks ahead of the due date to ensure they had a check on the way. They assured me they were on top of it and not to worry. On the day payment was due flood insurance company called and had not received payment. Got PHH on the phone with the flood insurance company. PHH could not wire them the money so I had to pay on the spot to avoid cancellation of the policy. It was agreed on the call that PHH would issue me a refund directly since I had to pay it. They failed to do so. They sent the check to the flood insurance company by mistake.

They were and have remained a pleasure to work with. I would recommend to family & friends. Our interactions remain explicit, clearly understood and promptly attended to or resolved. We have never had a situation where our questions or concerns went unanswered.

PHH helped us get a mortgage modification and get out of foreclosure. We have been able to stay current with our mortgage payments since then. The Agents we worked with were very helpful guiding us through this process. Thank you.

There was an issue with my November payment which was brought to my attention and we both successfully found the issue resolved it and it was taken care of. She was a great help. And keep up the great work. And thank you for making my day easier for me... Happy holidays to you all.

I contacted PHH service line to ask questions as I am a new customer. I signed up on the web page which was very easy to negotiate. I wanted to make sure that my payment would come out every month automatically so I would not have to check on it each month. The helpful service person checked on it and reassured me it would! This is wonderful! He was very polite and knowledgeable.

I love that every time I call PHH Mortgage they have always been so friendly and nice. They are always there for helping us in any way that they can. And if they have a program that one can apply for especially with Covid-19 pandemic they will let you know like they also told me about those help. PHH Mortgage is there to help us and not lose our homes. I highly recommend PHH Mortgage.

Great website. Great customer skills. Your company is an asset to the public. Your company set a clear example of what great customer service is all about. I will share this everyone I know. For this you deserve to be rated 5 stars. GREAT, GREAT, GREAT.

I got the letter regarding the lateness of the possible mail delivery. I wanted to talk to someone about my other options. I also wanted to find out what my balance was on my home. The representative was very helpful.

They answered all my concerns and so far so good. Everything they told me work making my payment. I hope it stay that way. Great job for all that help me thru setting up my account. Hope my loan don’t transfer again.

PHH Mortgage Services always provides the highest quality of customer service and genuinely cares for their customers and treat us like family. When you need their help, they always listen to your concerns and then do everything they can to help you through something small or something huge and life changing. They are always so respectful to us and strive to go above and beyond what is needed. I know and can trust PHH Mortgage Services to see us through while giving us every opportunity to make sure that we are satisfied. We greatly appreciate all the many years of trusted customer service.

Stole payments on mortgage. Cashed them!! Foreclosed on house off 20 years when never missed or made a late payment!!! Straight up LIED ABOUT NOT GETTING MONEY ORDERS. Found out after they foreclosed THEY HAD AND CASHED THEM!!!! THEY TOOK OVER OCWEN MORTGAGE!! CORRUPT, LYING, THIEVING MONSTERS!!!

It was a good, it took a while but it was okay and the papers everything went smoothly and everyone was nice and very helpful. My experience was good. I would do it again if I need to. Thank you very much for all your help.

My experience with PHH, is impeccable. They stay are very patient, answer all questions with ease and are very qualified and knowledgeable thus, rendering clarity and comfort in my concerns. I mostly appreciate the fact that they often take the time to email or contact me to give updates and assure me peaceful mindset. I won't change a thing. Thank you to PHH. India.

I would love to shout out to PHH mortgage for making sure we have a roof over our head during the terrible time. Covid has had my family a couple of times and it is easy to recoup when you are not worried about a place to live. Thanks for all y’all have done for my family. They comes highly recommended from us.

PHH has been continuously assisting with my Mortgage Hardship Status. They have been efficient at assisting with my needs which is Greatly appreciated. The Customer Service has been seriously patient with me. They make sure that they stay in contact with me, thereby not allowing timelines to be missed. The follow up is commendable.

From late last year when I began my home refinancing process with the Money Store and since dealing with their mortgage payment representative - PHH - I have felt excellently cared for as a customer with all my concerns being met along the way. Getting a most competitive refi rate and having all questions answered in a timely and accurate way helps me offer a total thumbs up in this review.

What a terrible company. Have money sitting in escrow for my property taxes and they still have not paid them even though I have been asking for months and have confirmation that they will. Now there will be a 10% penalty because they are late. I can’t even imagine the fight I am going to have in order to get that money back to me. STAY AWAY!!!!

Updated on 10/22/2021: Have been working with the Escalation Managers since Oct 15th, when I was told over and over they would fix the issue. Yesterday, spoke with my escalation manager and told me the wire transfer, sent on Oct 8th had been found and my account payoff would be credited immediately. Today, I get a call from the manager and was told the wire was sent back on the 18th, the day me and the accountant from the title company spoke with escalations and gave them all the information to locate the wire transfer, when this issue should have been corrected to begin with. So today, had to wait on the phone for 49 minutes to get a new payoff quote so the title company could resend the wire transfer.

PHH took over my mortgage from Amerihome and unexpectedly and without explanation, my escrow jumped up $1100. PHH not only had no explanation, but no interest in helping me figure out the problem. They kept putting me on hold and delaying any action and telling me to wait, that they were going to help, that they would get to the bottom of this, but I had to do all the work and furnish them with the information, and even still they wanted more and more time to ascertain what I was giving them directly from the City Tax and Assessors Offices.

My home mortgage was purchased by PHH Mortgage. My previous mortgage company let me pay bi-weekly for free and I could set it up online. PHH Mortgage? Not them. They have to physically MAIL you a form to set up bi-weekly payments (what year is it?) and on top of that, they charge you a $3 fee EVERY TIME you make a bi-weekly payment! That's $72 a year I would waste on a service that actually costs a fraction of a penny to send. AVOID this company. They are out of date, and love to nickel-and-dime their customers for "convenience."

One word, incompetent. The words of the agents sound friendly and they apologize often, but this is due to severe incompetence of PHH. From day one of my mortgage I requested a bi weekly payment set up to match my pay schedule. I was forced to submit application twice and asked a THIRD time because they have no record. They still use FAX MACHINE. I was promised multiple times the bi weekly would start, but when I called to confirm (they never return calls) I was repeated told that it was not set up and they have no notes in the system to verify activity. DO NOT USE THIS MORTGAGE COMPANY.

My PHH refinance was quick, no hassle, no pressure. The staff are knowledgeable and courteous. They took care of all the little things, and the big things with no fussing. I’ll use them again in the future, for all my mortgage and financing needs. Thanks PHH!

Whatever problems I’ve had they are right on it, getting the problem solved for me, never have had a hassle. On my refinance, they were very easy to deal with and played no games with me. Everything was on the up and up. A good company to deal with.

I am happy to state that PHH initially approved my mortgage/loan for Modification due to financial hardships. PHH later approved Forbearance due to additional hardships as a result of COVID-19. I do not know what would have happened if such help were not provided….I’m sure I would’ve lost my home. I cannot measure how helpful this is for me.

My first experience with PHH was with the website and MortgageQuestions app. The app was especially difficult to navigate and required three separate calls to customer service for assistance with overcoming barriers. Not user friendly at all! The customer service associates were awesome-extremely helpful - and deserve 10s across the board.

It is difficult to get to the right website because the title is different but the info is the same. I set up a web account but now I can't find the web address to log in. To date I have not received an August statement which I want to attach to my extra principal payment. I don't know if I have not received the statement because my regular account is auto pay or there is something additional I need to do. Trying to reach some on the phone is also a very timely procedure.

First the automated system is easy to navigate, no long wait time for a customer relations. Also the gentleman I spoke with was very courteous, kind and understanding. He took time to explain what I was calling about. Thank you.

It took a long time to get connected to right person but he tried to solve my problem by putting me on hold several times. Problem was still not resolved. Hopefully in future you will not put customers on such a long hold.

Bought my 2nd house with PHH and they were awesome in the beginning signing me and my partner up for a loan to our first home together. When we had questions about the mortgage, they were semi-helpful, providing vague answers and not consistent with the details of any aspect of the loan. When we started talking about selling our home to upgrade, they were very rude and disrespectful to my partner as he was new to home-buying and had a lot of questions. I will never use PHH Mortgage again.

Very kind very professional and answered all my questions. Told me all the options that I had and ask if they can do anything more if I if I had any questions don’t hesitate to call. Also found a very kind.

I have been attempting to get them to modify a mortgage with a balloon for month. They kept saying missing this. Missing that. They set appointments for calls months out and in the meantime the mortgage balloon came due so they want payment in full or they won’t accept any payment from us. We get to the phone call date and surprise they are missing one more piece of paper. Reschedule for another month out. Get to that phone call and the dates on our paperwork we originally submitted are too old. Need to redo all paperwork. Redo all paperwork. Set another call. Again we’re missing something. Page 3 didn’t make it.

I have asked many times for statements. They keep pushing me to the website. I don't own a computer or printer. If I can't get my statement I can't pay. Seems like they want to foreclose on me. The customer service is really bad, as well.

Working with the lender that sold the loans to PHH Mortgage was a nightmare, so it was a pleasant surprise to see that PHH Mortgage was exceptional easy to work with for the servicing of the loans. They have a user friendly website that is easy to navigate.

Every phone number I can find for PHH Mortgage except the number to apply for a new loan, gives the message "we are unable to connect you due to unforeseen technical issues" followed by the message "our offices are closed, please call back during our regular hours". This happens mid day on a Monday (non holiday). This is ridiculous for a mortgage servicing company.

Great customer service, the representatives made me feel that they were listening to me and not just trying to get me off the phone to go to the next call. After she answered my question open the other suggestions that were very helpful and we did make the appropriate changes.

My husband join the Army in 2007 and we just got the house 2006 and I tried to rent to three people. They never pay us because my husband deployed 4 times, I want to give up that house but you guys didn't let me instead help me keep the house, thank you so much. Plus you guys dropped to 3% for me and my family to be able to afford it, God bless your company, God bless you guys.

From the time the pandemic began I was knocked down and so many things going on but when I reached out to you guys, with kindness and with love, I was assisted with such a great customer service. Everyone I have ever spoken to in this company is humble and addresses you carefully to make sure you go off the line satisfied. I love the customer service, well trained people. God bless you all, surely I will recommend this company to anyone at anytime. Have a bless day.

Where do I start? Two years ago I had a claim filed in my house for water damage. My insurance finally issued the check and unfortunately my loan got transferred to PHH 7 days after the check got issued and it’s been an absolute nightmare to get my check endorsed and sent back to me. I have talked to 7 representatives Francis, Ana, Sabin, Marco, Ruth, May and Bridgette and I have all their employee ID numbers. Not one person has said what the process is to have a check an endorsed. Every single person says something different (it’s disturbing). To top it off everyone is offshore so I get people from India and Philippines that don’t know what they are doing.

I submitted a loan modification package and made sure that everything that I received, was signed and returned completely. My modification had gone through the final steps and I had to make 3 on-time payments. I made all 3 payments on-time as required, but on the 3rd month after I made a payment, I received a letter saying my loan modification was denied due to an issue with my mortgage title. I tried to call my relationship manager, as the letter stated, but they can't transfer you, but only make an appointment with your relationship manager. So I asked the rep about the letter and they didn't know anything, so I asked to go to escalation. I was told there was one paper that I needed to sign, I explained to him, that these past few months of talking to someone each month when I had to make 3 payments, no one said anything about missing paperwork.

This "company," (really a debt collector) after purchasing my mortgage servicing from another company – something I cannot do anything about – then turns around to tell me that in order to make payments on my loan, I either: 1) have to send a check in by mail, or 2) I have to pay them the exorbitant sum of $19.50 every month to pay my mortgage online. I also have to sign a document which is like an amendment on my mortgage to this end. This on top of whatever fees they are charging the holders of my mortgage.

Trying to get into my account. Wouldn’t let me so I call. I don’t think she knew what she was doing. She keep want me to download app. I did not want app. Just want her to help me verify my account. She keep trying to get me to download a App. Told me my account may got lost. She was no help to me at all so I hung up.

I have a good experience every time I had a concern, they had answered me, I being happy, I hope to still have the same response in the future. Thank you for being respectful and caring for my concerns.

UPDATED 5/11/2021: I made a complaint a few months ago regarding PHH mortgage sending a homeowner's insurance payment twice that resulted in overdrawing my escrow account. I made several attempts to PHH before this payment was sent to make sure this did not happen. After my first complaint I had a supervisor call me who said he would fix the issue. He took my payment over the phone of my refund of my homeowner's insurance. He said he would make sure it got posted back to my escrow it assured me it was taken care of. I just checked online and it was posted as a payment so my escrow is still short. This is an absolute horrible company please stay away from it. My original mortgage was with quicken loans and they sold to this company. I would do anything possible to try to get away from PHH mortgage. They really need to be investigated on their practices

I called customer service to get help with setting up an appointment with my account manager. I had many questions. The customer service representative answered the questions in a timely and compassionate manner, making certain that I was satisfied before ending the call.

I had called the mortgage company helpline to find out some information about real estate and escrow payments that were made. When I spoke to the agent, Ms. **, she was very friendly and fully assisted me with my questions and I was able to proceed without delay. Thanks!

My experiences were of the upmost friendly and with kindness and the business information was solved and taken cared of, the service is very nice!!! I could not have had a greater experience with any other company/ business! I look forward to doing business with this mortgage company again!

I have been very happy with the customer service, follow up and services provided by PHH. Online services and website are very easy to navigate. All my interactions and needs have been promptly resolved by customer care. I would definitely recommend PHH to friends and family.

I happened to come across the webpage about OCWEN/PHH. My parents and I live in Mobile, Alabama. Our home was wrongly foreclosed on. We had OCWEN but it changed to PHH. Right after it changed they said we were 2 or 3 months behind. My parents have never been late or missed a payment. They had just did upgrades to the house. The payments were only $686 a month. My mom had just leased a brand new car. My dad was diagnosed with prostate cancer and stayed in the hospital with multiple health issues 90% of the year prior to his death May 4, 2020.

One of your customer service rep was very helpful when they call me asking if everything was ok with me. I said that I had the Covid-19 for the past 3 weeks and didn't go to work because I was in quarantine. I told him that I will make this month payment a bit late for that reason. My husband was able to make the payment today. Thank you!

I got a mortgage payoff and called about the approved "methods". It was explained to me that even though I've been paying using ACH for over 10 years that you WILL NOT accept that as a final payment. That's dumb. Please explain to me why not. Further after calling back there is a discrepancy of where the final payment should be sent and the person I spoke with, after consulting with others in the department, could NOT tell me where to wire the final payment. They were however able to tell me that if I sent the payoff using ACH, it won't be accepted and will be returned. When questioned as to why, the answer was "that's just the way it is." Unbelievable.

Options were covered. Rep was courteous and easy to understand along with being patient. Reviewed my loan and stated clearly what all options were available. Hold times were quick and response times as well. Appreciate PHH Mortgage customer representatives. Also the reminder calls.

I can't remember the name of the young man that I spoke with but he was very helpful in getting me set up on monthly payments for my new mortgage account. He was very courteous and very helpful. He also made sure I had my new account number as my mortgage had just been purchased and I didn't have any information. Most pleasant young man.

Professional, walk you through the loan process and explain. What you signing match the rate from other lender. Listen to your concerns, review briefly and follow up on your convenience whenever you available. I will recommend this company to my family and friends.

A phone call to PHH Mortgage on March 11, 2021. I inquired about the insurance coverage on my mortgage. The latest bill by my insurer was too high, the PHH mortgage representative was extremely helpful even suggested a company to check insurance rates. Then told me if I changed insurer what to do, who to call, and where to send the refund check from present insurer. This is the first time that I felt a mortgage company was working for me, The representative was courteous, knowledgeable, concerned plus, making sure my call to the new insurer was answered so that I was not hanging on a line with no answer. Very pleased with PHH and the representative for the company.

I called the customer service to speak with a financial expert regarding my loan. After a series of connections from one person to another, I was finally connected to Mimi who is assigned for my state which was NC. She helped me throughout the procedure and stayed with me on the phone for almost 4hours. What she did was exceptional and I cannot thank her enough. She works well with Angela who was also prompt in her responses. Kudos to all the loan officers of PHH Mortgage!

It was great Speaking to the representative who I was talking to. Great, understand, was able to help me with the situation, will get back with me if I need you. The representative was will to understand me and I was willing understanding him in the situation would confide the 19.

PHH mortgage has very professional customer service personnel. I called them to find out that my loan was sold. I hadn’t heard from the new broker and was concerned. PHH’s rep was reassuring and had all other the information that I needed.

The agent was very polite and took time out to listen and understand what I was needing. With going thru such hard times. She never over talk me. She also assist me on things I didn't even know or where to start.

I called PHH to make my monthly mortgage payment, the customer service rep was very courteous and knowledgeable, she covered all aspects to take care of my need, was very pleasant throughout the entire call, and got my issue resolved 100%. I appreciate PHH for providing such staff.

My experience is the same always. I always get great customer service. Is always excellent. I am I needed my 1098. I misplaced them. I was able to call and spoke with the wonderful young lady that helped me through the whole process so it’s great each experience.

The Agent was superb, thoughtful, and basically, this was the most rewarding experience I've had with PHH via the telephone. When I hung up the telephone my thoughts were, I felt valued as a customer and I should inform PHH of the services provided. It was clear that the Agent was from another geographical location other than the U.S. but he was highly trained and skilled with a broad array of knowledge and well versed in courtesy and customer service.

Spoke to representative Wanda! She was professional, caring and knowledgeable!! Thank you for reviewing my account!! She said I’m a customer in good standing and to continue my good work! She reviewed my loan from the beginning and explained I was locked in to 4.25 interest rate..

PHH Mortgage is the best bank for home owner loan, the employer are gentle, very well service and attendance. I'm a customer by long time ago and never have any inconvenience, always they are ready for helping you, thanks PHH Mortgage.

The increasing stress my family was experiencing because of the crisis brought on from the COVID-19 Pandemic and the loss of necessary income enough to continue with our house payment was becoming almost unbearable. That's when I was so very pleased that PHH Mortgage reached out to me even before I reached out to them with a Forbearance plan that granted me precious months worth of mortgage payments that will be due at the time of mortgage completion. I can't express the comfort and relief this company gave me with their willingness to work with me during this terrible crisis. They are like a breath of fresh air in a very stifled environment. I'm so very thankful to have such a great mortgage company.

The 1098 form I received is incorrect. I spoke to one of your associates who was not sure if the appropriate real estate taxes were paid for the year 2020 but would ask someone to research the matter. The taxes were paid for 2020 within my mortgage payments. I have little confidence that your accounting methods are to be trusted. This error is delaying my tax filing and I would like a correct 1098 form as soon as possible. Thank you.

I want to COMMEND the representatives who spoke with me. They were VERY, VERY PROFESSIONAL & COMPASSIONATE, & took the time to explain things. With all the BAD IN THE WORLD today it is nice SPEAKING with PEOPLE who are KIND & still do a good job.

I discussed the process to amend my credit reporting from a previous lender, in which your company has replaced. It occurred a number of years ago and I am trying to rebuild my credit. The information provided was extremely helpful. The credit reporting company stated that they would accept the addendum.

The customer service representative was extremely professional in every aspect. He understood my request and handled my concern like it was his concern and responded to my request in a positive manner... FANTASTIC!

Overall, I have been very pleased with PHH and their customer service since they took over my mortgage a couple of years ago. However, I recently had a complaint. My issue was quickly escalated to a supervisor and resolved to my satisfaction.

I was concerned about making a payment prior to my electronic payments starting. The customer service agent I talked with was very helpful and answered my question. He was very friendly, courteous, and explained everything I needed to know. If I should have a problem in the future I will feel comfortable in contacting Customer Service and being treated with respect from a caring customer service agent.

Very good service. The staff very polite. My experience with Phh is very good. They helped to me with my loan and forbearance. Very good. Personal. They’re informed to me. They called to me about information of my Loan. Thank very much for helped to me.

Mortgage interest statement for taxes, I spoke with a gentleman about this and he was such a pleasant person to deal with. So patient and understanding with all my fumbling around on the computer. I could kick myself because I can’t remember his name but he had an accident and he was the sweetest person in the world. He did such a great job helping me, everyone on the phone should be like that. He’s a keeper.

There is acknowledgement of Better Service from PHH. There were better answers and suggestions for my care from my mortgage company. PHH representatives always asked if there was something that they could heldo to help. There was a very important question/concern that I asked about, the representative told me exactly what I needed to do. The same question was asked recently, response "We don't do that."

I would like to say that PHH, is a great professional mortgage company and also the full team is very helpful when questions over the phone are answered! I would recommend to any of my family members and friends to PHH! For sure is a 5 star company!

It was my 3rd call of the day, not at the fault of the prior 2 reps. Seeking to get status of PMI removal, 1st call- sent me response letter electronically, 2nd call- sent me copy of the appraisal for review, 3rd call- me asking how to appeal the appraisal. Angelo was super helpful, pleasant, relatable, appreciate him taking the time to get me the assistance and point me in the right direction where we both were not familiar with the process to appeal the appraisal.

I love PHH Mortgage and the customer service is phenomenal!! Dealing with Covid and loss income it's been really hard to make ends meet however, PHH has Truly been a BLESSING FOR ME & I GREATLY APPRECIATE IT!! Hoping things change and get better soon so that I can get back on track with my mortgage payments. The reps express sympathy and empathy. ❤️????

Haven't had the need to contact customer service very much but when I have it has been great. My questions were answered and my problems were solved. I feel confident if I have any more problems they will be taken care of promptly.

The PHH Representative was customer service oriented. He understood my question and checked in with me to ensure he understood correctly. The Representative was able to explain to me why my mortgage payment had decreased and he also gave me an option to decrease the payment more.

The person I spoke with was very knowledgeable-5 stars. However, the letter PHH mortgage sent should be updated because: I typed in the website (listed on your letter) on my iPad. It could not find my loan. It asked for zip code - it should specify the zip code of the property of the loan or the zip code of the mailing address, 3) called the 800 number and was very difficult to FINALLY navigate to the live representative who then gave me additional words to add to the website address. This brought me to the place I needed to be to upload my flood insurance.

My monthly mortgage payment was made by the due date but after hours. My husband has been in the hospital for some time after suffering a stroke and I just honestly forgot my payment with so many other things going on this month. I made the payment after hours; but the next morning I received an email advising my payment was late. I called PHH, explained the timing of my payment and my personal issues with my husband and the agent could not have been more pleasant. She first gave her good wishes for a speedy recovery and then looked at my payment. It turns out the payment was processing, not yet processed.

Service service the very good, be able to help me whatever I need, questions and solved at the call. They were very good on follow up, during the phone, voice was cut off a lots, that is only thing need to improve.

The customer service that was provided was excellent as well as helpful and polite. I have never written a review before I normally just ignore but I made and exception for this one. This is by far one of the best customer service I have EVER had.

The representative was helpful, quick, and helped with each of the things I called about. The hold time was short and I was connected to a live person with minimal automated steps, which is great because it’s beyond frustrating trying to reach a real live person these days!

PHH Mortgage is a clown show of incompetence. I regret the day that my mortgage was transferred to these idiots. They provide bad instructions, incorrect information, and then blame you for their errors. Specifically, they don't respond to secure messages, but send you information in unsecured email that includes your account info. They give you a mailing address for payments, but when you use it (through bank automatic payment, no less), they lose your payment. And then they tell you your payment is late!) And they don't read or respond to secure emails from me, asking them to fix their errors. If you have a choice at all in the matter, avoid these people!

This was my first contact with PHH MTG and thank god Laverne answered, she deserves all the credit in the world to me. She alleviated my fears by having all the answers to my questions without having to forward me to someone else or put me on hold. Thank you Laverne!

I had an issue on my mortgage and I was very happily handled by the Customer Service Rep and the issue was completed swiftly and satisfactory. The issue had to do with the change in my mortgage monthly billing. I have been very happy with our relationship with this mortgage company.

They were very polite and acted like they wanted to help me as much as they could, thanks. Joe. PS It does not seem to matter who I get a hold of, they have all been nice and helpful. They act like you are a friend.

I am a new client to PHH Mortgage and had website questions with regards to setting up payment. The site generally intuitive but didn't show what I was looking for. I contact the help number and customer support was quickly able to provide the information that would address my dilemma. Great experience so far!

I have never recommended anyone or written a comment openly and as a real estate broker or borrower, I have worked with a chain of lenders for over 40 years. Without a doubt, PHH has proven to be more than fair with its rates, understanding when clients need restructuring of their loan and the PHH staff is always respectful and available to answer questions if and when needed - I highly recommend them.

Just that my call with the young lady, I forget her name but she was pleasant to talk with and answered all my questions. She was very professional and knows her job. We are scheduled for a call in March and I'm looking forward to it. I am looking to stay in my home.

I have never in all my years of dealing with Representative experience the kindness, sensitivity, warmth and understanding I have gotten from the Representatives that have worked with me and my husband in these trying times. I have cried at the end of my conversation with some of them because they made me feel safe in my home.

My experience going through the MAP with PHH, I felt comfortable with the specialist that assisted me. My questions were answered clearly and I did not feel patronized with their answers. I believe I got the best alternative for my future mortgage investment.

PHH is PHENOMENAL! While exploring options for a more affordable mortgage, their team of representatives made the entire process extremely easy. We are beyond GRATEFUL. The degree of professionalism and expertise was awesome. I would recommend them to my family and friends above all! I extend to you, My sincere GRATITUDE and APPRECIATION for all of the hard work and dedication provided by PHH, its representatives and our (awesome) relationship manager for ensuring that our mortgage needs are always met.

Quicken loans sold the loan package to PHH. And we have to sign up and establish an new account with PHH. The new information was not established online yet, when I tried to do that with my iPad. So I called and talked to Mr. **. He helped walked me through the sign up process, paid the first payment for February (which is due) and established an auto payment monthly. He was most helpful and patient. I am very grateful. An employee like this should be valued. I am a retired pharmacist. Dealing with customers for 47 years. I know what is customer service. Thank you.

I was having trouble setting up my automatic payment. I had a most pleasant experience from your representative Melissa **. She was extremely knowledgeable, helpful and patient. She helped me set up my mobile account and answered all my questions. I cannot commend her enough!

My experience was very delightful because of the person that I spoke with. He was very knowledgeable, empathic, understandable and answered all my questions. All the information was given the person made sure I understood and gave me a chance to ask questions.

Arlene answered all the questions, I appreciate PHH for granting us the forbearance in time of Covid and in time of hardship in life.. Wishing after the forbearance period we can modify our mortgage payments into lower monthly payments so we can still have our house because we don't go anywhere. This is our home for life. Thank you for helping.

My wife and I have had this mortgage for 13 years and never had a problem. PHH recently assumed our mortgage and escrow accounts and failed to pay our 2020 property taxes. I was given a warning by our tax office that the taxes were coming due and contacted PHH to let them know. I was assured the taxes would be paid on time. They weren’t. PHH opened an “investigation” more than a week after I informed them the taxes were due and after the tax deadline passed. That’s the last we’ve heard.

I contacted PHH to get the interest that I paid on my home mortgage in 2020. I since sold the home and was unable to log in to the mortgage site. I called the company. The representative couldn't have been more kind and courteous. I am so appreciative for the service that I received. Thank you so much. Outstanding, kind, cordial and respectful.

I appreciate how quickly I was able to reach a customer service associate. They were very helpful in assisting me with instructions on how to set up auto pay as well as scheduling an over the phone payment. Their associates were very knowledgeable. The website is very user friendly. There were many options available for payments as well as guides on payment amounts needed to pay mortgages in full by goals you gave set for yourself.

I recently received a call from PHH At the time of the call I was getting over an illness and getting ready to go back to work. When I explained my situation to the representative, she went above and beyond to offer help. I was very impressed and I felt like I was important to the company. I didn't get her name but please let her know that I thank her and appreciated her professionalism and her personal touch to MY situation. It's been a little rough getting back into the swing of things but knowing I have a great mortgage company gives me a peace of mind. Blessings to each of you and Thank you.

When I log in it sends me to a web page that says activation code required. It tells me to check my email for the code. When I get the code and come back and tap on the first block to enter in the code the web page disappears and brings me back to login page again. First of all, I already logged in. I don't need an activation code. Second of all, there's something wrong. Could you please address this issue. Thank you. I have not received a response to my issue. I am still waiting. Thank you.

I had an issue with the portal and am also in hardship due to a recent layoff. The Customer Service Rep helped me greatly and was super friendly, supportive, knowledgeable, and understanding. Superb customer service! I wish they were available for all of my past mortgage/refi accounts.

PHH reps have always been courteous and patient with me when discussing loan payments. Their patience is much appreciated. It makes me work harder to get caught up. They are easy to get ahold of and ready to help. I recommend them for your mortgage needs.