Norton Reviews

Norton charges us for a computer protection and cleanup service. Then they advise us [literally] “These 16377 issues are slowing down your Windows PC”. But if you want these issues sorted, it will cost more!!! Why on earth wouldn’t they just build the cost into their basic agreement???? As it is, customers feel annoyed, ripped off and almost blackmailed: we’ll tell you what your problems are, but if you want them fixed, you’ll have to pay more!!! What on earth is my ORIGINAL annual contract providing?!!! It is so counter productive!

I canceled my service after poor performance from Lifelock on a credit threat. They took 5 days to resolve, so I subscribed to another service. Norton VPN said that I was not eligible due to a 60 day limit. However the Norton clock on my laptop says I have 3 days. I have a photo. Their Norton VPN customer service kept repeating that I had waiting longer than 60 days when their own clock on my laptop shows 57 days. Now due to their unwillingness to remedy their own issues, I lose my money.

I will never use Norton again. I bought a new laptop at Best Buy and Norton software was part of the package. I tried to cancel it when it auto renewed. I called within their 60 day requirement. Was very difficult to reach a person. When I finally did, which took a significant period of time, the person who help me was very nice, but reported they were having technical issues and I had to call back. I tried again, but it again, took a ridiculous period of time and then was hung up on. I called again after the 60 day time period and was denied a refund. Was told it would be escalated to another person who just denied my request again, even though the issue was they were having technical issues when I initially called. Would never use Norton again as their customer service is very poor.

It took over a week but Level 3 Support finally fixed it.

They seem great at first but then the Wi-Fi connection would lag! I canceled all of my Norton stuff and they still charged me after my cancellation for the helpdesk trying to get a refund. Customer service was told to cancel everything that I had for Norton Which they didn’t! A teacher losing $.

This is a very misleading site. They put you through 15 minutes of nonsense then when they say they found the person, you can't view the report unless you pay. That should be stated up front.

I explicitly cancelled my automatic renewal subscription, yet Norton went ahead and charged my card anyway without my permission. To make matters worse, they completely price-gouged me by charging an outrageous $155 for the renewal, when the exact same service is advertised on their own website for only $50! When I called customer service to get my money back, the experience was infuriating. I was passed around from agent to agent with their terrible "escalation service," which is just a tactic to wear you down. Because 35 days had passed since the unauthorized renewal date, they completely refused to issue a refund—even though the renewal itself was never authorized in the first place! They take your money, lock you into highly inflated pricing, and hide behind rigid refund windows instead of fixing their own mistakes. Avoid Norton at all costs. Their customer service and predatory billing are an absolute joke

I was using Google to remove the YouTube videos stored on my phone. As I followed the instructions. Norton Anti Virus interrupted my progress. I was unable to process or back out. It only gave me an option to sign up for a free offer of Norton Anti-Virus protection. Then it pulled up my credit card information and again did not allow me to cancel the process. I google how to cancel the Norton service. I went through the canceling process, however; I'm not sure it actually canceled. It did say it would take 30 day to complete. Therefore at the very least I will be paying for 1 month. This was a case of bait and switch, but was also forced. Norton went from protector to predator.

called norton early july. said I just wanted info. He answered my questions. I couldn't get Norton yet. He said, "You can register if you want and then when you're ready you can pay and do all I needed to do." Next day I find they took money out of my account. I called and cancelled. I resubscribed today, after getting off the phone my computer crashed. I called to cancel. First CS says she had to transfer me...put me back in the loop. 2nd person said CS can cancel....I asked for a supervisor, he put me back in the loop...

The first issue I have with Norton is the constant upsell. I only want 360, nothing else from them, but it's impossible to turn off the ads. The second issue I have is two-factor authentication. After trying for over an hour on two computers, I still couldn't log in to my account. After wrangling with their customer service AI, hanging up, and calling back, I finally got in contact with a customer service rep. The person was very patient, but after trying to walk me through signing in for a half hour, I finally turned my computer over to him, after another half hour, he was able to sign me in and turn off the two-factor authentication. The third issue is the subscription renewal program. They claim they will notify you before they resubscribe you, but they don't. I've been with them for over 30 years. They used to be pretty good; however, they've pretty much gone to hell over the past couple of years. I'll be shopping for a new provider when this subscription expires.

I have used this program for YEARS with no complaint! Now, it's HORRIBLE! All the sales crap that you can't get rid of it unless you exit and reload. CONSTANT glitches! I am FOREVER deleting and reinstalling. I have spent as much as 3 HOURS dealing with this software! I am searching VIGOROUSLY for another software with VPN attached!

I wanted to buy Norton but I could not find a phone number anywhere on the website. I needed to ask a question before purchase. If it is that hard now to get in touch with them, what would it be like later??? I guess they are not concerned about their customers. What a shame. (Guess I will just go back to McAfee.)

-0 Rating!!!! WASTE OF TIME. Every time I call to get assistance with Norton I am on the phone for no less than 1 hour or more for them to each time repeat the same previous 4 transferred calls/technicians have said. They have utter useless suggestions to shut CONSTANT notifications off in their website and even when they remote in to fix any issues they still can't get it figured out. All the while giving a sales pitch about buying more programs from them.

I found a link on PC mag to download a newer version of MS Office at a discount, so I did. It wouldn’t download from Microsoft so I asked for customer support. I received emails from “Store Support” that were detailed but could not get my purchase downloaded. The support, by someone named Chris W, showed up in my emails as being from creativemark.com. Chris W was insistent that the instructions he gave me were effective but days late, still no ability to download my purchase. Then I checked my bank account and my payment was credited to Norton. Norton was never mentioned in the transaction process or following correspondence.

If I could give it below one star I would. There's no way to contact customer support via email or chat. Additionally, I have more spam now than I had before I made the purchase of the antivirus. I have global spam hitting my email that won't go away. This product has not helped even a little bit.

I have been a customer over 10 years. My phone number changed and I cannot receive a text message to get into my account. They say I cannot change my number and that I have to create a new account! A typical catch 22, and the people they have working for them do NOT even know what that means! They already know it is me because they sent me a code to my email! This is the DUMBEST thing I have ever seen! Things like this is why companies lose customers! They forget WE have choices! A simple update of number! So they verify me again with my email, over the phone, and then send me a code on the very number I want to update to my account. Then they say, in the age of computers and 1GB internet speeds it will take 3 to 5 business days! STUPID!

Hey I have a Norton account but Norton three times said that I did not have an active account. Even a supervisor on the help noted that I they could not find my accounts so I feel as though I've been lied to three times as I had an active account and it is an instance of gaslighting. This report has been poor. I do intend on filing also with the FTC as it is blatant misinformation to the customer. The issue remains unresolved at this point in time. I would like a full refund of the product as I will not work with people that or a tech company that does not know who has an active account or not. It means internal controls are not strong. The issue continues to happen over multiple days. It is inappropriate for a tech company to provide misinformation. Do not use Norton. Poor controls. Help that is limiting, continued misclassification of the account.

DO NOT DO BUSINESS WITH NORTON! This is a terrible company on many levels! They continually override my auto renewal selection and renew the subscription without my authorization. They will not allow me a refund when I cancel my subscription, because their product does not work. Do not rely on data backups or any additional "features" on Norton 360 Deluxe! Constant upselling and next to impossible to talk to a human or a human that speaks English. I had to select 1 star, because zero is not an option.

I thought I'd try replacing my antivirus with Norton, but once I installed it I started getting constant pop-ups asking me to upgrade. I could not find a way to cancel it, so cancelled (told it not to renew), uninstalled and reinstalled my previous software. Eleven months later I got an email saying I was about to be charged a renewal. I went online before the renewal date and AGAIN told it to cancel. I still got charged, but THEN a few days later my bank account was charged.

They are horrible about sending a refund which they approved. I was approved 10 days ago (7 business days) for a refund of over $300. They took the money in just minutes on my debit card. However it seems you get the refund whenever they feel like it although their site states just a “few” days. If they refunded the same way the took the funds I’d have had the money a week ago. I called them and the response was not what one should receive from a professional business. They’re like the government.

I signed up with Norton 360 Deluxe over a month ago and all I receive is additional pop ups to add other protection services. I have signed up for two other protections, so the cost has definitely gone up. I had an issue recently regarding another protection that I tried to download but due to some technical issue it caused my computer to shut down. I spent hours to uninstall the software because customer service wasn't able to help me. After finally getting the software removed, the next day another pop telling I have a breach and to pay $79.99 for some other protection. Norton 360 lures you in but really just to get your money with more other add ons. I will be looking for another antivirus software.

Recently purchased Norton for 1 year, 5 devices, and then I found out I have to give them my credit card to activate my subscription AFTER I already paid for the 1 year. I REFUSE to give them my credit card information so it was a $37.27 lesson. Totally piggish criteria and homie don't play. I'll buy Bitdefender, Intego, or Malwarebytes, which ever one doesn't require giving personal information.

The absolute worst. I called the customer service number and it did not hear my responses and ultimately hung up. My email gets frozen ever since I put this on and I am trying to get it off. Do not recommend.

This is bad product. Don't use this. I am renewing every but not getting any service.

I always bought Norton in the past because I couldn't stand McAfee. But Norton's gotten bad, too. As soon as I download it, I get popup messages trying to upsell me on other Norton services. It's like they're telling me how much the product I paid for *can't* do. So, why did I buy it? Does it actually work, or is it ineffective and I need to spend even more to get what I need? I really don't know if I'd recommend it to my family and friends or not anymore.