Norton Reviews

I'm on the line with Norton now. It's hour 6. These guys are the definition of inept. They're unable to make their single-sign on work. Viewing subscriptions doesn't provide a view for the Norton subscriptions. There's not a way to manage/add/delete subscriptions and worse, they charged me for 5 years on a dead account that had an expired credit card. The system has logged me out 3 times while in active chats with the "service" which operates at sloth speed.

Absolutely impossible to cancel the automatic subscription renewal. Norton gives directions that do not have the options they give and cannot be followed. "Go to A", but there is no A! Norton is the scam - they just want to start charging you, selling you more and more, keep charging you, make it too hard (or impossible) to cancel, and hope you'll go away (but keep you paying because it's easier than fighting them).

I am so disappointed with Norton's customer service. It has been over a month that I have been waiting for a call back on something as basic as getting into my account. I changed my phone number and the authentication code that it sends to my old number I am unable to access. I called the customer service number 800-745-6034 many times and have very long hold times. Once I was able to speak with a representative, it was difficult to have a dialogue due to the thick accent. This is one of the worst customer services business' I have ever experienced and they seem to not care! Very disappointed.

I was charged for 2 360 deluxe accounts. I only ordered one. Called customer service and was told that they couldn’t refund because I ordered from the App. Asked to talk to representative and Rochelle who I was speaking with hung up.

Have Norton 360 on phone and MAC. Now have multiple viruses on phone which is requiring wiping phone clean. No Norton support. Purchased several years ago and have renewed every year by email. So no receipt.

Beware of what you WILL NOT get with Norton. I have purchased coverage from Norton off and on for years. Never had a problem until recently. I have off and on now had large ad blocks appear on my screen making reading anything very very difficult, if not impossible. I have let them know, and so far no solution. An example, a pop ad has appeared today, but now is suddenly gone! I am sure it will return as it has for the past week or so!!

I've used Norton since about 2003 now. I recently bought a renewal 2 months early to keep my AV running. I was told by a customer service rep the new sub would automatically start when the old one ran out. THAT never happened! I called customer service which was some scam call center in India. They couldn't or wouldn't fix the issue. I asked for a refund and they said they don't do refunds after 60 days but they also refused to activate the product I bought. Several times they tried to gain access to my PC via remote control to fix the issue. I refused access and in the end hung up. They clearly employed people in India who are also connected to scammers attempting to steal personal banking information using the company as a cover.

I get an email from Norton, saying they are renewing my subscription one month early. One day later I get email, renew unsuccessful. Two days later another email saying they have renewed the program for 164.00. Good luck finding a phone number. They don't want to hear from us and don't provide a number. Look at terrible reviews.

Let’s see. All my credit info on the website is three years old and when I tried to call and ask about it they tell me they don’t deal with credit. Well my information on the credit companies is extremely different than than on Lifelock and to my knowledge they should be more accurate if it’s a credit monitoring company.

Norton customer service had no idea how to fix my HP printer issues when I accessed their services. Norton program will not allow me to use my printer with this service and Norton could not fix the issue. HP could not help because Norton is not their product. Also, Norton said I purchased a 360 Deluxe program when I already had one on file that would not expire for almost a year. I would not do this if I had one on file already which I knew I had one by examine my apps in Google. Reported this as a disputed charge on my credit card.

I've used Norton probably for 30 years and haven't had a problem until now. I always turn off auto renewal and buy the product from a retail store when on sale. Well in August or September of this year I was charged $ 111.00 from Norton for renewal. I contacted them and because the credit card that was used was no longer active they said I would receive a check in 6 weeks. Well 8 weeks passed and no check so I contacted them again. This has gone on for 4 months now keep getting the run around. Will never do business with Norton again if I don't get my refund. Very bad customer service.

Norton charged one of the my executive team members $365 for a renewal. I had a very difficult time getting past the machine. Finally got a human with a very thick accent who could not find the charge. I was looking at it on the screen. My executive said he spent hours on the phone trying to get it canceled. Total rip off and impossible customer service. Terrible company.

Updated on 12/19/2025: It's been one full month now and Norton has not fixed my printer driver that was deleted. I did receive a phone call, but not sure why they even reached out. I was told that the issue had to be resolved by Level 3. The person who called me was Level 2. In addition, I see there is a huge data breach with Norton. This is such an unfortunate situation. Stay away from them. They have not refunded me for the period November-April 2026. Sharon

I had Norton anti-virus for many a year, costing $40.00 a year; then all of all of a sudden they charged my credit card $207.26 without any notice. It took over 25 days to NORTON to finally cancel my subscription; and then they still wanted to charge me for a full year. NORTON is VERY difficult to do business with.

Norton provides decent antivirus protection, but... I just found a charge to auto-renew for $190 for one year on my credit card. I never authorized auto-renew and this will be the last year I will be with Norton because of it. Norton 360 shows continuous misleading findings that provide recommendations taking you to another screen with an upgrade cost to resolve, Norton has become annoying and tiresome.

The worst company I've EVER had to deal with. Almost impossible to speak with a live person. Had to dive down deep on the Web to actually find a support email address. Finally cancelled my upcoming renewal. Had 20 days remaining--and THEN? Several times/day a "pop-up" screen giving me a "special offer" to renew, even when I'm on my financial/bank websites. Protect your sanity---STAY AWAY FROM NORTON!

I purchased Norton on 11-1-2025, I’m believing that I have protection on my laptop and cellphone only to find out that I can’t download the program on either one and they don’t have a computer service number to discuss the account directly. I have gone through several different websites and none of them have knowledge of a direct phone number.

We have had Norton for quite a few years. To the Norton's credit, we haven't had one virus on our computers. Last year, I noticed a charge on my credit card in Norton's name for $500.00 for annual renewal. I was astounded! I called Norton, the extras were peeled off and I was refunded. What had happened is that I had signed up for several additional services over the course of the year and had not cancelled them. That part is my fault. However, these services are not requested. They come in the form of pop-ups, implying that I have some creepy problem on my computer and a new program is necessary to maintain computer function. Then, of course, there is no reminder offered when time arrives to pay/cancel and the additional services with accompanying costs accumulate. So, if you are considering using Norton for their anti-virus vigilance, keep that in mind.

I called about a month ago to request cancellation of my renewal after my credit card was charged about a month before the renewal date. My subscription was canceled effective Nov 26 instead of Nov 25 and I am still charged for a year. When I called customer service, they tell me my services are cancelled but the effective date is still Nov 26.

Norton bills 30 days early. Billed the wrong amount. Stayed on hold for customer service 55 MINUTES. NEXCEPTIONABLE. Their AI. WAS NO HELP. After 55 minutes CS came on and issued a refund for the right amount.

I purchased an MSI computer around a year ago that had a free 3-month subscription to Norton 360 for gamers, and Norton Security. During those 3 months, I failed to find any use for either of these programs whatsoever. I come to find out that these apps are acting more as malware than any other app I have on here. From random pop-ups that literally force you out of a program, to a now completely broken pop-up that I can't even close this very moment.

The guy I talked to helped me with my virus on my computer. I thought I was going to a Norton helper. I was charged $53.00! I only thought I was getting charged $5.00 and the $48.00 is now for a monthly membership. This stinks!! I don't want a monthly fee, nor did I agree to it. It's all automatic.

For many, many years I have been buying the version 360 DELUXE because, several years ago, I had a problem with my laptop running WINDOWS XP: The light went off in the middle of a DEFRAG session and I could not start it anymore. So I called Norton and, since the “technician” on board could not fix the problem, he promised that his Manager would call me the next day, which he did.

Gotta jump through hoops and eat a life sized Lion? Whiskey, Tango, Foxtrot? Roughly 15 sites and almost as many clicks to get a robot? Show your bloody phone number so people can contact you. YOU ARE NOT PERFECT.

I have not used nor downloaded Norton software since 2022. I found out today that the firm was "auto-renewing" me for years without my authorization to do so. They agreed to refund me for the most recent ripoff they performed on me, but are insisting they cannot refund for the past 3 years when I did not download, nor use their software.

They refunded the full amount of money I paid in June. Though I would be very cautious buying their products.

I don't even know about the service, I am still trying to navigate the website. None of the Lifelock links work. Cancelling is impossible. I ordered Lifelock before I realized that I can get Lifelock and the anti virus for cheaper than just the Lifelock. Convenient that you don't get offered that on the Lifelock site, only on the Norton site. I feel robbed. I sure as hell won't be renewing at this price.

Have been a Norton customer for years. Norton is not HIPAA compliant and is not keeping up with security, too many pop ups on the computers also trying to entice you to buy another one of their products. It's just a sales pitch - not true antivirus/malware software. I attempted to cancel my subscription today, but they refused to give me a pro-rated refund because it is beyond the allotted time frame for a refund - which is supposedly 60-days after renewal or initial purchase. I feel trapped into paying for something that is basically useless and worthless, at best.

I am not, and have never been, a Norton customer. I did not sign up for any subscription, and I do not have an account with Norton. Nevertheless, two charges were made against my card. When I contacted Norton’s customer service, I spent more than two hours on the phone without resolution. Their representatives were unable to locate me in their system, unable to cancel the supposed subscription, and unable to reverse the charges.

If I could give it a minus score I would/. The alerts are late and useless. The whole process is extremely cumbersome. Trying to cancel is an amazingly difficult. I thought I had until I got a surprise no notice after the fact message my subscription have reduced for 150+ dollars for the year. It wasn’t worth $50 maybe not even 25. The process to get out and get a refund was incredible. 52 minutes on the phone to a foreign boiler room. He had a massive script for Norton to try to convince me that I should keep my subscription. My overall impression is that the subscription administration of Norton is a criminal enterprise.

Thieves. We had been Norton subscribers for years. Without notice they degraded our subscription at the same price, lied, would not relent, and have ended up in the bin. We’re looking for a better, not so untrustworthy, NOT dishonest company now. HIGHLY UNRECOMMENDED.

This company practices a form of usury in their business practices; they are unaccommodating, to say the least. Be very careful when signing up with long auto-renew subscriptions. You can't get out, unless you pay them more, even if you contact your bank. And they have 6–10-year subscriptions. Also, their add-ons are useless and very pricey.

We are so fed up with Norton. We have two charges on our credit card for Norton LifeLock which we canceled, and we have a case number for the one, and we were able to remove the auto renewal from the other one, but they still charged our credit card so we opened a dispute with the card company. Also, we do not like the fact that Norton insists on keeping our credit card on file until the subscription runs out. This is not right!!!

Norton kept sending me a notice that they wanted me to update my credit card in order to renew my Norton 360. I signed in but could not find the price for renewal. I could find in several places where they said they would send me an email with the renewal cost before charging my card. This would give me a chance to act if they were overcharging me.. An hour after updating my card they charged it $74.89 (over 3X what they charge a first year customer) but I never got an email. In my experience Norton lacks integrity and uses shady business practices.

So on Friday 9/12/25 Norton VPN cancelled my account. There was no notice. No email, I just couldn't get logged in. I contacted support and after a long time, they came back and told me that my account had been cancelled because I used it too much. I can understand that but a warning of some sort was not given. I wasn't asked to throttle back or asked for more money. I was just dropped. I should get a partial refund, but no one has contacted me. This is pretty lame way to do business and unprofessional way to treat a customer of multiple years.

My phone was hacked so I tried to call, Norton. On my app it said that they had been hacked, the site itself was down. There is no number I can find to call them directly. I've been a customer for 8 years. It wasn't like this in the beginning.

I signed up for the seven day trial. I now want to cancel it. It is impossible. I tried on the website, the instructions given do not work. There is no number to call. They make it so easy to order, but impossible to cancel. Please cancel it. **.

I cancelled my subscription in October 2024 and they charged me again !!! in September 2025. Called them. First time the call was disconnected as soon as I choose the option for refund. The second time the customer service hung up the call during the call. She did not provide me the cancellation renewal confirmation.

Awful experience. Won't download to iPhone, multiple attempts. Says to reload app, I did, got charged 2x and had an unauthorized app added on for additional $. try to open app on iPad, it says I need to subscribe. Person at help center says it is loaded on my ipad yet the program on ipad says I need to load it.

I upgraded to Norton Family, and the cost was astounding. I have tried to cancel this and go back to the individual level, but the support prompts from my Dashboard keep taking me in circles. There is no customer support. They need to fix this for how expensive their product is!

Charged separately for my wife even though they charged me for family plan. Took hours to get refund. In addition, Norton has a scammer with supposedly Norton number that changed my plan. Not a good look for a protection service. Still not able to get my original plan back. Norton constantly trying to upsell for additional plans. Seem to be scammers themselves. Do not use.

Have used it for years and no problems. But it is pricey. I have used the dark web part of it and when it finds something you are the one who has to correct the problem. It's too bad it can't remove your info from the dark web.

I have Norton 360 Ultimate. Since it is Ultimate, you would think that you have all of the services provided by Norton included in the package. But, when I ran the scans, two notices came up that threw me off. One said it would cost me an additional $69 to get a driver updater, and another said I needed to pay an additional $37 for an anti tracker option. WHAT??!! I paid for the Ultimate, and now they want another $110 to fix my problems, and that amount goes up with renewal!! Not a good way to do business. I'm looking at my options.

As I read the reviews, I realized that I am not alone regarding the horrific experiences I'm having with my Norton 360 product. I upgraded and purchased a new PC 2 months ago. I uninstalled Norton from my old PC and installed in on my new PC and a new Nook notebook. In less than a month, I started getting notifications about all the so call issues with my new PC and were trying to sell me numerous add-ons. I ignored them. After a little over a month, my VPN began to continuously disconnect, then uploading simple sites became tediously slow. I am constantly having to restart my PC to get my gaming apps to open.

I was a customer for over a year and didn't renew my subscription. The card they had on file was compromised and canceled it. So Norton keep sending Emails after emails wanting me to update my credit card.... So I was tired of seeing all these Emails, so I tried to unsubscribe. And in Two Days somehow they had my New Card Number!!!! And Credit One couldn't get my money. I think they gave my info to Norton!!!

Start to Finish: Norton is constantly trying to get me to upgrade. I'm tired of them finding a problem and telling me to fix it, I will have to upgrade. Forget about it. Now I am trying to change to Non Renewal as my year is almost up and it won't let me do it. Lots of conditions as to how to go around the world and do it, but the settings they instruct you to use, are not there. I tried calling today and got a guy In Punjab India who wanted to join my computer. I didn't need him to sign up for service, why must I use him to cancel? This is just not good business.

Called Norton when my auto fill was intermittently failing. The representative opened my bank acct. and looked at my private banking info. The fraud dept. at my bank shut all my accts down and Norton then locked me out of my acct for reporting the breach. I will NEVER trust them again.

While I am quite satisfied with the protection Norton offers, I am so very annoyed at the number of pop-ups and ads that continually interrupt my work on my computer. It's getting to the point where I am seriously considering switching antivirus providers just to get away from the pop-ups and ads. Some of them don't close when you click on the X at the top of the ad, and you have to actually open the ad just to close it. This is terrible marketing. It's easy enough for Norton to send their ads to the subscriber's email without the constant barrage of pop-ups and ads on the "protected" device.

As I had for more than five years continually Norton Anti virus Purchasing online or from stores. Most from Staples, last year I had some bad experience. After installing a couple months later messages that my protection is expiring soon despite it was not even six months, then I reinstalled and I got another messages saying, "Your computer is affected. Purchase this for additional of 18$.," So I have no ideas. Is Norton protecting our computers or ripping off us, this year just last months I made the mistake. I purchased another Norton and Installed it and next day again showing a message that I have one month free to renew my protection so Despite I just purchased and installed new Norton 360 Premium and now another new I can call it Scam!! A messages showing my computer Norton is can't remove the virus. Needs to purchase a 38 $ in additional to clear and smooth running the Computer!

At first to get help online they wanted me to pay $50, not going to happen. So, then I call to get help in deciding the best Norton package to cover a family and I was hung up on, straight up hung up on. Absolutely the WORST customer service I've experienced in a while. Too bad because I was eyeing the $299 package to start, looks like someone else will get my money.

I have used Norton anti virus for years. The support was good but in last 2 years pitiful. I have a subscription to Norton Utilities but can not get correct product key. Have spent hours fighting their websites to get any assistance but nothing is available. This will be my last year using Norton products.

I paid for and installed the premium version and also the driver update for Norton Windows 11. Immediately after using the driver updater the PC became infected with a virus. I could only get into my PC for 90 seconds at a time before getting a blue screen saying it is rebooting. I called customer support and it was telling me to go to Norton to get a code to continue. There was no way to get to it. After keep trying a few times by pressing any numbers a few times I got through to support.

I haved used Norton for many years, but: (1) the constant popups for additional iterms keep appearing (even though I allegedly turned those off in settings) and appear in the lower right corner with no way of getting rid of them except for Task Manager. (2) The renewal cost is staggering. (3) Help is very poor; I tried using them about 6 months ago; after 2 dropped, "transfer to another issue, they didn't understand the issue. I resolved the issue doing online research myself. (4) PC Mage says BitDefender better this year (2025) and wow -- prices are waaaay better!

Account was charged twice and received a discount off my regular price but had to close present account and open new account. Didn't receive full service of last account as was told by agent. Ended up receiving 2 refunds and having to close account due to agent typing in incorrect information and asking me to pay more for my service that I received discount for!!!!

How it all started, on a scam. A fake you're infected pop up produced by Norton. I never needed anything on my phone. OK, I got burned. A year later the renewal is coming up, I got through a major event of canceling the AUTO-RENEWAL. You can't. They said it was canceled and charged me anyway. It took two weeks, four phone calls (over one hour per phone call with someone who could hardly speak English) and I finally hot them to agree to refund my money. Here it is one month later and no refund into my account. So I will be back on the phone again with them again? This is a scam from the start. Financial terrorist. The laugh is THEY ARE PROTECTING ME against scammers? I need software to protect me from NORTON 360. Run, do not walk away from Norton.

I purchased Norton virus last August 2024 on a different card than then I purchased with norton utility. I disabled approximately 6 months ago the automatic renewal subscription as well as the card that was in my husband's name. The card that was on file for the norton utility was no longer active and I kept it that way. This shows that on my account there is no record of my husband card. People, our cards that are being remove off norton's account are still inside Norton records and when we disable the renewal, someone is enabling it again. They charge my husband's card $189 that was not seen in my account but at the bank. Apparently someone is dishonest in that firm and Norton is aware of it. Receipt Receipt. I got mine to show to the fraudulent team.

I purchased Norton AntiVirus for only one month to try it out. They charged me for a year. I went on their website for a refund and it's impossible to find any way to contact them whether it be phone or online chat even though it says on their website to just find (and click on) support or contact us. I did that and it had me going around in circles. Then I tried to use their community to find an answer on how to get a refund and begin the process, but finding the community and signing into that separately was another headache. Their website is confusing, some pages you click on do not even work and on TOP OF ALL THIS, my computer has been slower, glitchy and giving me all sorts of problems since downloading their crap. Do NOT use this lousy company. They should be ashamed of it from start to finish. I will contact my credit card company and stop payment.

Updated on 06/30/2025: Norton contacted my complaint here asking for contact info. I gave it to them. They assured they would contact me. I'm more pissed now than ever. Norton customer service is non existent. Worst part is there are zero way to actually contact them for my issue. Norton, if you’re watching my last 4 phone is 7161.

Do not download this for your laptop! I downloaded this thinking it would be great! Boy was I wrong! Immediately following the download I get the dreaded BSOD for Driver Verifier DMA Violation. I can’t even get on to backup anything. Got ahold of tech support. They spent a total of 7 mins, then emailed me step by step on what to do. They then said, "Do this, any problems get back to us." Like what?? Most companies stay in the line to make sure the problem is fixed. Apparently not them. Absolutely wrecked my new device and it is nothing more than an expensive paperweight now!

Horrible company to deal with! The folks you talk have a poor grasp of the English language. If they accidentally hang up on you, they do not call back. As of now I have no access to my Password Mgr. Requested a USA support person and left both my number and my number to call me. They called while I was in Bed asleep! One supervisor I spoke said he was going to fix my no access to my Passwords, suddenly said he could not hear me or my wife, hung up and did not call back! I am still without access to my Passwords!

I have had this problem continuously with Norton 360 on Microsoft Windows. There doesn't appear to be a way to get it corrected. Just so you know, I own the Norton Lifelock Ultimate plus Norton 360 combination, for which I pay over $500 per year. The Norton 360 products I license are Norton 360, Norton Utilities Ultimate and Norton Driver Updater, in addition to LifeLock Ultimate. Every day, I get a popup on all of my Windows PC screens telling me that I have issues and that I can click on "Continue" to fix them. See the "Screen 1" attachment. Note that I have attached four screen grabs to illustrate the entire problem. When I do so, the window shown in "Screen 2" pops up. It tells me, at a high level, what my machine's issues are and that, if I hit Continue, those issues will be fixed.

Bitdefender actually offered up a solution which I strongly feel Norton should have done in the first place, instead of pussy-footin' around the issue for almost 2 weeks. So disappointed.

While with Norton nothing bad ever really happens to me but omg, I think a Black Mirror episode is based on them. While the basic package is reasonably priced you have to keep indefinitely adding subscriptions till you think you've got the last of them only to find out the feature you actually want is in yet another pack. It never ends. What good is a program that never fully protects you and constantly advertises that it isn't doing what you thought it would?

DO NOT USE NORTON!! Hello, my family has been using Norton since the 2006. Back when it was actually good at its job. Every useful item (such as scrubbing your info from the web or using their private browser) costs extra money. Why isn't the private browser part and parcel with me using your service? I thought your whole point was to keep my network safe and secure?

Subject: Ongoing Disappointment with Overmarketing and Product Performance. To Whom It May Concern, I am writing to express my ongoing frustration with the increasingly aggressive marketing tactics and complicated service structure surrounding your Norton products. I have been a loyal Norton customer since the 1980s and have had a long-standing trust in your virus protection. Unfortunately, in recent years, that trust is being tested.

I used Norton for a year. They constantly bombarded me with unwanted pop-up ads despite my attempts to stop them and their promising to disable them. I did not renew my subscription, deleted all Norton files I can find from my computer, and yet I still receive pop-ups. I will never use Norton again and do not trust Norton, do not like their business practices, and would never recommend their services.

Norton 360's latest firmware revisions are absolutely invasive to all my programs. Even advanced Tech support has been unable to resolve the issues. With constant blocked messages even though the program has been set to allow, I am now removing the software and looking for another solution. I am custom home theater and automation integrator certified through SnapOne's Professional Certified Network Administrator Program. I have built hundreds of networks and used to recommend Norton 360 but can longer recommend this product to my customers.

I was charged $112.46 on May 11, 2025 for a supposed “automatic renewal”. My subscription expired about a year ago and I never renewed it but Norton was still downloaded on my computer. Automatic renewal was turned off and the debit card I had on file expired in June of 2024 so it was unusable anyway. I haven’t been on my personal computer for at least 6 months until I got on it on 5/11/25 to download some pictures from my iPhone to my computer. That same night my Norton subscription was “automatically renewed” with my current debit card information that was stored on my iPhone. I tried calling the company 6 times today and they hung up on me every time I told them why I was calling. One representative even told me to “go ahead and file a complaint. There is nothing you can do to us because we are a trusted company and you’re still not going to get your money back.” He then hung up on me.

I purchased a Norton with LifeLock system for $422 however upon making purchase sales staff at Norton advised me to cancel purchase and purchase a better upgrade for $447. Never received refund. I called Norton 3 times and spoke with so-called supervisors and was told that I would get refund within 3-7 business days. That was April 23, 2025 and I still haven’t gotten a refund. Now all that is left is to dispute it with my Bank because I used a Visa debit card. I don’t care how good Norton is, I will never use them again. I have been a customer of 25yrs.

I cancelled the program last year (see attached cancellation letter), but they charged me again in May (see my bank statement). The worst thing is that nobody answers my request except a robot, which can not understand my questions at all. It stated that it would take less than 5 minutes to connect a real person to me, but I waited for over 20 minutes. It is not a trustworthy company, and the customer service is terrible. The program, when I used it, gave my computer a lot of trouble, and my IT person from our company recommended that I cancel it. Since I cancelled the program, my computer has been running smoothly.

Do not use this Company. Norton will continually bill you with confusing charges, so you end with add on you never intended to purchase. Use Someone else. If somehow you already have any of their services, make sure you check your credit card charges carefully and know what every charge is for.

Norton is gray for Norton, but not for its clients. They promised a lot, but don’t deliver. Way too expensive. Don’t publish any email support addresses or even regular USPS support addresses. So you’ll have to rely on someone overseas who is not well trained if you have any problems. They are spectacular putting you on auto billing without your knowledge. Anyway, doing business with Nortonwas a big waste ofmoney and only slowed down our ability to do business.

I got a subscription for Norton at Walmart it was the cheapest around.$29.98 it included everything. On Friday May 9th 2025 my bank card was charged $209.98. I never got a email letting me know it's renewing. I called Norton and oh my what a big mess, not to mention I spent hours on the phone with their call center in the Philippines. The first representative said, "Okay I will cancel your subscription and refund you $139.98." I said what? She said, "I am giving you a break on the subscription." I told her no I wanted the $209.98 back.

Don't walk...RUN!!! Absolutely horrible. Elderly grandma signed up for identity monitoring. She has dementia now and its on auto renewal. I have been trying to cancel the service for 3 months. Every time I call I get some person who doesn't speak English and can't seem to help. Was told they would refund with a power of attorney. Emailed the POA to link they provided, then when I called was told they don't accept them via email. Have to mail in POA, so sent POA via mail. Waited several weeks, called back and they said they don't have one on file. Absolutely impossible to deal with. I still have not been able to resolve just cancelling the service, let alone getting reimbursed the renewal. Do yourself a favor and any possible loved one that might be stuck dealing with this company, look for any other company.

Norton 360 deluxe. The miserably long installation process is loaded with unwanted add-ons and offers for extra. Cancelled immediately. With a representative assisted cancellation also took 10 minutes.

Powerful, relatively lightweight....and essentially ADWARE. The economy is rough right now - I get it....it doesn't mean that ANY antivirus solution should be advertising its services every...time...I turn on my machine. It is wholly obnoxious and unbelievable. Each time I turn on my PC, I'm notified via a BIG window in my lower-right hand that Norton's web browser is available. I've been using Norton for years; I KNOW the browser is available. I don't WANT to use it, but I'm getting consistent notifications about it. When I reached my breaking point, I reached out to customer service, and they said there's nothing they can do about it. Canceled my subscription. Giving Bitdefender a go.

Had Norton on an old computer that finally became inactive in February of 2024. I received an email about an upcoming subscription renewal. Busy at work and didn't attend to as I should, and I didn't catch it on the credit card until six months later. Called Norton to cancel, when you do that, it is not as simple as just canceling, you have to go through the sales techniques to try to sell you something else. When we finally got it canceled, it became obvious the subscription would run another year and half for a computer that is dead. It was my fault I didn't catch sooner, but I question the idea of Norton trying to sell me more services for current equipment, when they have no plans for refunding ANY of the unused service. No more Norton for me.

I do not like to use a product that constantly harasses me that there are "issues" and other things that need fixing - and none of these are a significant issue. The app proceeds to try to upsell me a product/upgrade to fix this issue. Not to mention, I have tried to turn off these notifications and Norton has made it impossible for a simple user to remove these notifications. I will not only never recommend Norton to anyone else, I recommend others to never use this product.

Somehow these guys got a hold of my credit card # and charged it to the tune of $155 and now they got me jumping through hoops trying to get my money back!!! Nothing but empty promises and still no money!!! If you ever decide to do business with them, you better hope you never run into any issues!!!!

I purchased Norton because they were offering the first year for $39.99. After I discovered that NORTON gave a false positive on 3 important apps and quarantined them, I knew their software had to be uninstalled. Because of their crap software, I almost lost them. Additionally, when I was navigating their software when I had it installed, every time I clicked on something, a pop-up appeared wanting me to purchase something I did not want. A used car salesman is not as pushy as NORTON. Now, finding a way to cancel my subscription via the website was a challenge. When I finally found a way to chat with a human being, I immediately canceled my subscription and uninstalled their piece of garbage from both my PC and my phone.

I had a disappointing experience with Norton/Lifelock. My mother had automatic billing setup with this company. My Mom had a stroke and was unable to manage her affairs and I took over her financial obligations. I followed all the online direction of the Norton customer service representatives for 5 months in an attempt to receive a refund to the account and cancel her subscription/membership. This is what I learned through this experience:

I was hoping Norton would be great, however I continuously "several times a day" get upselling of products they say is affecting my computer. Norton obviously is aware of these issues on the Web, but refuse to fix unless you pay more, I had Kaspersky for 5 years and never once received one upselling! I ABSOLUTELY will not renew at the end of the current subscription! Thanks for nothing Norton. Highly disappointing, do yourself a favor and obtain a different virus protection plan!

I have been a customer of Norton’s VPN for over 15 years and had never needed customer support until 3, 31, 2025. Switched my internet from Xfinity to T-Mobile Wi-Fi. Norton didn't seem to want to play well with T-Mobile and kept locking me out of things like my Gmail and Bank sites. The first lady that tried to help me did try hard but seemed new at this and after about 45 minutes she said she would run it up the ladder and "call me back tomorrow between 1 & 2 pm". She never called back but I did get a case number which came in handy with the next call. His name was Paul and he was happy we had the case number and looked into it, Paul was the most knowledgeable Norton Tech I talked to and spent 2-3 hours uninstalling Norton and re installing it and got on my computer remotely and made sure everything was by the book.

DO NOT BUY THIS PROGRAM!!!! Once you take the deal of paying a lower cost to start, you are trapped with a system that does not work. I paid for the year and to have other computer users in my family to have the opportunity to have the "so-called protection." When husband tried, his computer system started to mess up. He was able to uninstall what little he tried to install. We have new computers and laptops. Hp. Every time I went to look up anything on my computer, Norton took over. It also removed some things that I had that were not viruses, but power point work, etc.

I agree Norton is constantly trying to up sale and the ads are bothersome. Worse, you will be charged a month before the subscription ends. Cancelling and getting a refund is near impossible. I tried to do it early but there was an issue. Then I could end the renewal but was charge for the next year without ability to end service and get a refund. My advice is don't start anything with Norton. I would upload a receipt, but I didn't get one.

As soon as I downloaded Norton and started using this business security software it has been a bad mistake. Just about any file and program I use for my business is being targeted directly or indirectly by Norton as a threat and I need to remove my company from their service as soon as possible. I have used the same software with Bitdefender and Webroot, and have never had such security software issues with my business software except through Norton, and never had to place them on a special list so they wouldn't be targeted.

DO NOT BUY ANY SUBSCRIPTION FROM THIS COMPANY. Everyday they are pushing you to purchase another product from their company. It never stops. You can turn off marketing offers, but they still show up no matter what you do. Additionally, if you do sign up for a trial subscription of one of their products, they make the cancellation process impossible, and you end up being charged. Horrible customer service. If you have these issues I recommend contacting the Better Business Bureau and your States Attorney Office and file complaints. Trust me, it is not worth the hassle.

I purchased the Norton 360 for my computer in December 2024 and it didn't do anything for it. I canceled a few days later and was told they would refund my card. They didn't refund the card and then the card got hacked so I called them in January at which time I was told they would send a check in a week. That didn't happen either.

Nobody likes a pushy salesman and Norton is always trying to up-sell. I have declined the offer many times to upgrade. I will not renew. There are many antivirus products available and some are even free. Norton needs to learn good customer service.

I won't recommended this company to nobody. They used bad sales tactics to scam you into buying their products. Their customers service is horrible. One time I was at work, they told me I owed them money and I told them they are crooked company. They don't protect identity. They create it. When you stop using their products they sell your information to the dark web. Thanks

Worst antivirus, utility, cleanup software I have ever used in my life. I am a business owner and they made everything extremely difficult, challenging and unapproachable. They don’t even have a HELP LINE! You need to pay in order to get HELP! It’s the craziest thing I’ve ever experienced.

I purchased Norton 360 Deluxe for 5 devices. After installing on the first, none of my home wireless network printers will work. I reviewed things published on the web for 1-2hrs and could find nothing that helped. After spending a good deal of time researching how to contact tech support I did so and wasted two hours with a staffer that clearly was not qualified to offer me any support. He escalated to level 2, they randomly called me twice when I was busy. The second time I discussed and they agreed to schedule a third call with me which they abandoned. I contacted the support line again to which they wanted to reschedule yet another time in coming days. I have worked on this for hours over course of 10 days. This is ridiculous. Suggest you do NOT purchase this product, Norton has NO support ability. I could not be any more frustrated with this once Premier company. I will uninstall and go with an alternate provider.

I was considering purchasing Norton Platinum, to save money, rather than reup my Bitdefender subscription. But after reading the reviews on customer service with Norton, I am going to renew my Bitdefender subscription. I remember how hard it was to reach customer service myself when I wanted to cancel my previous Norton subscription. It took multiple calls, one lasted 45 minutes of hold time and then I was disconnected. Thank you for reminding me of my past mistake with Norton. I will pay the $100 to renew my Bitdefender anti-virus software.

I have spent hours attempting to get answers from support staff at Norton. There is no dashboard on my main Norton page. I can't access a variety of Norton features. I followed instructions from Norton support but AI is just as annoying. I finally uninstalled Norton to allow applications to run that had been disabled. Neither the chat nor the actual live person were able to help. I continue to receive pop-ups saying my computer has been hacked, which is the problem I was trying to solve before I wasted money on Norton.

Customer support is useless. You can't get a hold of anyone to help you. Norton Antivirus takes advantage of elderly people. They continue to charge until you have to resort to cancelling the credit card.

I was not pleased with the Norton antivirus. They were constantly trying to sell you additional security items. When I wanted to cancel my subscription they would not give me a refund. I had over 8 months left on the subscription. I will not be doing business with them again and I would not recommend them to anyone else.

Updated on 02/20/2025: I was told that Norton would contact me after giving my email address and phone number. Norton never contacted me after giving Norton my information and no resolution has been reached by their poor tech support that doesn't contact me. Can't allow trusted devices thru the firewall and tries to block trusted websites as unsafe websites. Old version of Norton small business ran flawlessly and the new version is a major nightmare to use.

Had Norton for years for all of my family's devices but we will not be renewing once our current subscription expires. The chief complaint is that there are too many popups, and quite frankly there should only be alerts when something is wrong or there has not been a scan done recently. Norton chose to make their program send popups to the desktop, that minimize games if you are playing btw, every day. Sometimes multiple times an hour. The program that I pay good money for is nothing more than scareware now that is constantly putting out what are essentially advertisements on my desktop. I don't pay money to grant Norton permission to advertise to me, and won't be paying for that kind of treatment in the future.

Ever since I installed the Norton 360 I had nothing but problems. I receive my e-mails bur they are not populating. I called Norton technical support 10 days ago, nobody knew how to fix this issue so they told me that my case was escalated and someone was going to call me back in 24 hours. 9 days passed I'm still waiting. They have to have the worst customer service I ever experienced. On the phone on hold now for 1 hour and 1/2.

1. Customer support. May be good at quick help for not technical customers, but appeared very disappointing for customers with technical background. Every time the first suggested option is to remote-in to my PC, even if it takes a quick explanation of a couple of menu navigation steps. I tried to report a flaw in details 4 times, as a favor to Norton team - with no success.

I had Norton 360 for 5 yrs +. On Feb 3, 2025 Norton did a “live update of their software”. Immediately the Norton program blocked my internet access wifi to my entire house. I worked on it 3 1/2 hours trying to remedy the problem. I contacted them on a friend's phone (since I had no internet access) and after telling them the problem, they wanted me to give them remote access to my computer. Excuse me but how are you going to do that when your program has blocked all access? We can’t watch TV, we can’t turn lights on, can’t open the garage door, our cameras are down, etc. The Norton tech then stopped responding, 30 minutes, I waited. Tried them again 1 hour later.

Norton is the virus, it will slow down your computer to a crawl, it will prevent you from using basic programs and will bombard you with non-stop pop-ups trying to get you to purchase additional services. I have used Norton before with poor results. It has been years and it has only gotten worse.

I had Best buy free offer 6 months use that had to enter CC info on user profile. When it's free, it seem good. But watch out for autorenew price $369.00. This is robbery. Please beware of this auto renew scam.

My computer has been great up to about a few months ago. Now it runs much slower. Then quite conveniently Norton Utilities is now offering to speedup my computer for approx $70 a year. How thoughtful of them. The timing is suspect. It is very likely that Norton has something to do with slowing my computer. Maybe not illegal, but a small ransom for my computer speed!

Like many others posting here, I feel Norton spends more time upselling than taking care of my computer - 3,000 sites are tracking you and may have access to your inbox and personal information, or, you have 17 programs requiring an update. To fix these issues requires another purchase when I am already spending close to $250 year on Norton 360 and Norton Utilities. 360 should include anti-tracking and driver update tools as nearly all of their competitors do this. When I added anti-tracking software, it blocked my own webmail (email). So, I had to deinstall it. Also, for some reason, my system slows to a crawl on weekends even though it is heavily password protected. I've been with these guys for 18+ years. Now, I am going shopping for a replacement. Does anyone have a good recommendation for an American-made product? I am so tired of Norton's scare tactics!

I absolutely HATE this company and their tactics.... I have had an account since 2020..... One mistake I have made is to allow them to charge my credit card annually. When they do, there is always a MUCH higher charge. I call, complain, and they magically reduce my subscription cost. Presently, it is virtually impossible to get through to a human to even attempt to negotiate their fee. It is my opinion that their tactics are intentional..... Customer "support" is an absolute joke!!

I accidentally turned off service on my second phone. I have tried 4 separate times for over an hour each time to turn it back on on the same phone. Impossible to do. Customer service is of no help. I think the person I talked to is in or from another country and doesn't understand English. I will cancel my subscription when it is up.

Norton has been syphoning my bank account annually for years, despite their app not being on my phone or MacBook Pro. (I use a Norton competitor for my security.) I haven't really cared and have only mildly protested. I think they know that some of us just can't be bothered with poor customer service. If I was truly interested in stopping blood suckers, I would go to my gym and retire my unused membership, LOL. However, it rattled me this year what a slick system Norton has of tricking my bank. Norton does not have a legitimate card number. So when they first try to charge my account the bank refuses and restores $ to my account. But Norton immediately re-charges and this time it goes through. Accordingly, I have filed a fraud claim with my bank.

Good evening. Have had Norton for years, but have now cancelled to get rid of their annoying pop-up, up-selling of other features. Norton went from a great service, operating in the background to a nuisance. Lost 22 months on my subscription, so must have been just plain annoying.

Norton 360 blocks all web access. Disable/uninstall to return web access. Norton support is nowhere to be found. No chat support, no phone support. Claims of functionality are a complete lie. Do not fall for their misrepresentation of product support, it is non-existent.

Norton is a pyramid scheme designed to hook you into program after program after program. They create this maze of issues that they can fix with just one more item from their portfolio. They also love to run never ending "checks" primarily of all websites and web usage making it possible for them to locate even more "eh might be a problem, hasn't been, probably won't be, but just in case spend another $*** on what we have that could help the non-problem". And that constant multi-level running of various inquiries is going to stop the system you're using from being useful. Your computer becomes a paperweight. And it stays a paperweight. An expensive useless paperweight. You don't need $500 in Norton to protect your system. Do better and don't make any of the Norton related mistakes made by my family. Wasted money but wow - what a wonderful new age pyramid/Ponzi scheme.

The problem all of the sudden it started blocking any site I went to until I used my own VPN to get around it until I figure out how to disable it. Go With Mcafee I finally got through to support after waiting a 1/2 hour then and ** guy wanted to get in my PC and look around. The last time I let one of these guys do that I lost $1.5k from my bank and had to change all my accounts. They have you download software and run it so they can get in your computer... Never going to happen now. They can get in a back door and steal your accounts.

This is the very very very worst of the worst antivirus programs in all of the internet. I just bought a subscription and my laptop suffer several attacks ever since I have had it. Before I had nothing on my laptop my laptop was running smoothly but after the installation and activation of this program I have been hit with all kinds of malware. Makes me think they just throw a whole lot of malware your way so you can be force to keep buying their addons. I would hate to think that this is some sort of marketing scam that they have going on here. But it’s pretty hard to navigate away from this conclusion. Norton Company Please do something to help me and many other deviate from this first impression. I really have to suggest that newer buyers stay clear from Norton 360 antivirus. They

Every day I receive popups wanting to sell me more stuff I don't want. I bought 360 for protection NOT for more stuff. The Norton software is eating more memory and processor space than Useful processes.

I've been with Norton anti-virus products for over 15 years and past 3 years with Norton 360 with Cloud Backup and have found their product and support to continue to spiral downwards to now the lowest possible level. Their tech support has unfortunately been outsourced totally to India Call Centers which has been a disaster - poor product knowledge, poor communication, cultural barriers to providing good service, but worst of all, they are completely unreliable when escalation is warranted. I've not had backup for my Outlook Files and they don't know how to fix and after escalation, they repeatedly schedule calls and fail to call at promised times, calling randomly days later, and this has been continuing for months with no resolution. STAY AWAY FROM NORTON!!

I liked the older version of Norton, but they forced an update recently. The latest version is horrible! It is not intuitive, and I can no longer perform local updates. Norton appears to want greater and greater control of the customers wishes.

Awful. I pay and subscribe and not much is done. Lots of popups to bury more products. Awful website. Complicated: seems to be used to confuse customer and answer nothing. Difficult to contact. Useless support. I will never use it again.

I was a loyal Norton customer for over 20 years. The annoying popups, and the inability to shut them off, caused me to change to Bitdefender. Norton customer service was no help. I read articles, chatted with Norton reps, called their help line, watched YouTube videos - no one seemed to be able to figure out how to shut those maddening popups off. Sorry...

I have been trying to cancel the auto renewal for a while. Called on 1/5/2025 and could not get anyone. I will try again. If they don't answer I guess I'll file a complaint with the Arizona State Attorney's Office.

Warning!!! This product is horrible! Right after I installed it I started having performance and computer problems. I paid for the product for a year but had to remove it from my computer. While using it I get messages that my computer had serious problems with everything and I could fix them by buying other Norton products. These messages popped up often especially for the performance problem which I solved by removing the product. I lost about $50 but I would rather lose the money than have this product in my computers.

I had Norton Virus for a year, not much happened, just a bunch of ads and times I can upgrade and pay more. This is a scam organization. They renewed me even though I signed up for no renewals. The charge appeared in 20 seconds to my credit card when I received email. (No notice that it was going to charge my credit card.) Price went up over 5X the original charge. I called, they gave me my money back but it will take 10 days. Do not sign up with them. Only looking for money. And could never talk to anyone in the US. Hire US workers!!!!

I installed Norton on my new computer and iPhone 15. It slowed both down to the point where I was unable to access classes on my computer or phone because it timed out. I also had to do numerous request in order to get into a program. Because I was in midterms, then finals I did not have the time to cancel my annual subscription. Then, of course it was Christmas. Because of these things, I was unable to get a refund. However, the main point here is, I was unable to access any of the things I needed to access in a timely manner.

Norton is an adware that you pay to put onto your computer. The virus detection is very basic and flawed, it has no in-depth understanding of viruses and flag anything and everything that is remotely non-secure. It is honestly just adware that you pay for, more often than not I get popups promoting new Norton products that have 0 use to me. Typically these pop ups lag my entire computer and sometimes force me to restart the entire machine as the ads freeze my machines. It wasn't always like this, but do not be fooled by the sleekness of the new Norton products, they are trash and borderline adware.

Norton makes unauthorized credit card charges by illegally obtaining your debit card info. I purchase a 1 yr subscription with a different ViSA that I canceled later. After Norton sent me several emails wanting me to give them a different card to charge me I refused so they illegally obtained my new VISA data which I NEVER gave them much less authorized them to charge.

This company continues to bill our credit card for YEARS after the computer is long gone. I have called several times to tell them to stop however the customer service claims not to know the email address, the credit card number that has been charged. SCAM SCAM SCAM. American Express claims they cannot do anything to address this issue.

Purchased Norton 360 Premium. Slowed down start times. No other issues for the software. Wanted to try something else and cancelled auto renew. Norton increased the price by $100 and renewed anyway. I disputed charge. Dispute resolution dragged on and I was still charged because I had given Norton billing info but that was from a year prior. Then Norton promised a refund. No refund showed up. Norton said they could not refund while dispute was open. Closed dispute but then Norton said the 60 day refund period had passed. They count from when they billed not from the subscription date. NO REFUND. 60 day trial starts before the software is activated. What kind of trial period is that? Do NOT buy. You can't get rid of it.

Just got done talking to a customer service person from India. Instead of listening, he talked over me. I found him to be not only unprofessional, ill informed, sub standard customer employee holding a baseless argument and kept repeating it. After this, being a customer for years with Norton, no more.

Norton keeps sending reminders to add more features at an extra cost, which is becoming annoying. Their services are expensive, and they try to lure you into buying more services, which makes the yearly renewal add up and become untenable.

Husband canceled his automatic renewal in 2020. They went ahead and reactivate it and charged for the next two years. So now he died and I canceled the credit card completely. Also cancel the automatic renewal. Tried to reach the company with no success. Was unable to sign in to his account. And, now they're trying to charge the closed credit card again. I never put any Norton antivirus on any of my devices and they are all fine. All of my deceased husband's electronics are absolutely useless and full of viruses. Every time He called to complain about the problems he was encountering They just sold him additional services and nothing ever got better.

Would not recommend Period!

Hi, Today, after 9-10 months I found out that Norton charged me $95 without my consent; first year I purchased the deal for $19 and it was renewed automatically for $95; I never received any reminders or even a renewal email to warn me. This company is manipulating people. This is daylight robbery. Please let me know if there are any active lawsuit cases. It seems there was one in 2012. I will also try to talk to a lawyer, I can prove that I didn't receive any emails from Norton for the renewal. Please let me know if there are more people going through the same issues. Thank you.

I was charged on 11/23/24 for a renewal subscription that does not expire until 12/23/24. I have run into this problem previously with Norton but charging me for renewal a full month before it expires is totally unacceptable beside the escalated price also. I have cancelled my subscription and I am officially done with Norton forever. This is terrible customer service for any company to charge customers a full month ahead of renewal date. I expect a full refund immediately. I also agree with other comments regarding the constant pop-ups and scare techniques to try to make you buy more protection. Goodbye forever Norton.

Have faith in the virus protection, but in recent years, the costs are getting out of hand -- they keep wanting me to sign up for different services and they all expire at different times and then they want to renew then at astronomical prices. If I call they immediately cut the price to nearly a 3rd -- but I have to call. And when I just want to do a simple scan I get all kinds of dire warnings about stuff that I haven't paid for extra coverage on. And I tried the driver update and my printer stopped working - had to uninstall and reinstall. Or I check the drivers on my computer and it tells me they are all up to date. So Norton keeps trying to get me to buy a driver update program. It's becoming more of a burden to use the software and keep up or refuse all the marketing crap they keep sending. I've been a customer since the 1980s --

I want to thank Norton for their quick response and help in solving the issues that I experienced while trying to contact Customer Service several times over several days. An Appreciative Customer of Norton.

Avoid LifeLock at All Costs—Cancel Your Subscription Immediately! LifeLock's track record is riddled with lawsuits and regulatory actions. They've been hit with multiple class actions and even faced fines from the FTC for false advertising and failure to deliver on their promises. Despite charging for premium identity theft protection, LifeLock has been accused of delayed alerts and failing to safeguard sensitive customer information adequately.

Waste of money. Does not cover as advertised. Nickel and dime you for other coverage. Program has locked up numerous times since installed less than a month. Better coverage with other companies' products for less money. Mistake buying this product. Do yourself a favor. Avoid at all costs.

I have been a users of Norton anti-virus / 360 for over 20 years. I have relied upon the utilities to identify safe websites. A key feature of the software was using green check marks on browsers (like Chrome) to identify safe websites. To my surprise, Norton has make a change where the green check marks are only available if you use the NORTON HOME PAGE - Safe Search. In my view, this diminishes the functionality of Norton's product. I have posted this issue on Norton's user community web page - Norton Community] [Norton 360 for Windows] Norton Security Search Green Check Marks are missing.

If I could go any lower than 1 I would. They are no longer the Norton of the past. I recently switched from Total AV to Norton 360 and Norton Utilities Ultimate. What a bad idea. From the moment I installed it, my computer started to crash. I would restart many times throughout the day thinking I had a software glitch or memory issues. I work with several Adobe products like InDesign, Photoshop, and Illustrator, and all were lagging and "not responding" (hence the several restarts).

I don't even know where to begin. I have never accomplished a customer service call in less than 4 hours. They do not answer their phones. If you manage to stay online long enough to get an answer, be prepared to be regularly disconnected meaning you must start again at the beginning. This after already investing two or more hours. They don't call back. No one speaks intelligible English. They don't listen. They expect you to be a techie who does not need their help. They do not volunteer any necessary info you don't know you need. In other words, you must read their minds at all times. Be prepared if you need their help, to spend the ENTIRE day. You will need their help to navigate the website. It will have you wishing you were trying to navigate a government website. In other words, they bring poor Finally it is like this each and every time I have had to call. It is truly uncongenial customer service brought to unheard-of heights.

I recently purchased Norton Antivirus and I have been subjected to constant pop-ups trying to entice me to add to my protection and cough up more money. When you click, "Don't Show Me This Again," it goes away and pops up again the next day. They also offer you free trials and tell you that you will be notified so you may cancel prior to the end of the free trial, but they don't notify you. They also charge your credit card after 7 days, when they told you that the free trial was for a month. And just try to get in touch with customer support. The Loch Ness Monster is far less elusive. Will not renew and will never return.

Several days ago, Norton updated my software - changing my Product from Norton Security with Backup to Norton 360. Upon update completion, I was presented with a message that I had zero remaining trial days and forced to use one of my two remaining licenses for the Norton 360 that I didn't want. Norton 360 has many more components than my previous product including the likes of a VPN. So, not only did I loose an available license, I may yet be billed or be future renewed at a higher cost for things I do not feel I need.

The latest update to the program is too complicated. I have us Norton for 20+ years and was happy with the protection. Now it is blocking many programs it used to allow. Even when disabled it still blocks. Lost me as a customer - Will be removing the program from my systems.

I subscribed to Norton for my Android phone. I did not have unlimited data and the Norton app used up most of my data! In addition, Norton billed my credit card 34 DAYS before my renewal!!! That is when I cancelled.

I'm so sick of this dumb service. It downloads itself on my damn computer randomly, and asks and offers me a paid version, and it's for “gamers” yet it slows down my pc even after deleting every footprint and file of it off the face of my pc. It's like it has free will, “hey! We downloaded malware protection on your pc BUT this app gives you input delay forever until you clear out every file you've ever had and we’ll continue to destroy your $2.5k pc!!” terrible service. I'm so tired of it just appearing and completely ruining my pc, I have a very expensive pc, no issues until it appears on my pc. Now, I have to reset EVERYTHING because I'm a competitive gamer and this service that claims to help your gaming experience just ruins my life every time this stupid app pops up in a file in the bottom right of my monitor. I'm so sick of y'all.

Overall the product is not bad, however you will be disappointed every time you open it up. Every scan finds something that can only be solved by adding another Norton add on, which you can try free and we will auto-renew after 30 days. These are non-stop. Once you make it past 11 months Norton will launch an auto renew charge early (so you never lose coverage) and the price will be about twice the non-discounted price posted on the website. Now you want to cancel and they really grind you, I went through 4 agents of course 20% off, 40%, oh talked with supervisor 50% off. Bottom line do yourself a favor disable auto-review upfront, it is cheaper just to buy a new copy.

I feel like I got scammed by Norton! A “protection mechanism” I cannot cancel my renewal. It just puts me in a hamster wheel. You just go around clicking the same buttons over and over. It stopped me from going to my sites. I can’t uninstall it. It won’t allow me. I can cancel my renewal. Can’t delete my credit card information. It has me under their thumb. It is more of a theft software other than a protection tool. The result is nothing. It doesn’t allow you to access your own app! I will never do Norton again never On my phone!! I’ve had it on my PC no issues except sometimes it just won’t allow me to go to Pages. I’ve been through before. It’s too controlling. But not too many issues. But on my iPhone horrible! Horrible! Horrible experience.! I wish I never did this.!! I can’t undo this and it is Like I got scammed by them. I can’t explain it.

Norton Customer Service is absolutely horrible, impossible to contact, and has rude agents. The system would not generate a code so that I could use Chat. It is virtually impossible to find a phone number for a human and then the agent has an attitude and even threatened to cancel my subscription. More importantly, there is no way to report this to the company

I had accidentally bought two subscriptions of Norton 360 and one antivirus subscription. So I need to get rid of two of these subscriptions. I can't find a way in my accounts and when I try to phone them the line is always busy or it rings a couple of times and hangs up.

Let me start by saying that if I could rate Norton Support I would rate it at least -5. I have been a long long time customer of Norton back as far as when it started out as Symnatec. I have several of their products and have in the past had very few issues with them. However, I am currently having an issue with Norton Password Manager. I have been locked out of my 100+ password vault since early August 2024. I contacted support who walked me through using my back up key, etc, and the program glitched during the process, used the key but still locked me out.

I am a senior citizen and Norton is refusing to give me a refund of $127.49 for a year of their service after I cancelled it. I have spent 5 months trying to get a refund and even enlisted the help of my bank manager. We have tried twice to get my refund; after an hour of going round in circles, we were told to call back after 48 hours which we did. When we got the same excuse, I demanded to talk to a supervisor who conveniently "couldn't hear us" and ended the call, telling us to go to their website. Clearly, this company has no intention of refunding my money. I have learned a valuable lesson; never accept a free subscription.

I get warnings from Norton 360 re malware. Renew my subscription, scan; and it says "no risks." I can't get hold of a person. All I get is AI suggesting I read all of these self help articles. This seems predatory.

Buyer Beware. Do not subscribe to this service!. Once you subscribe, they make it virtually impossible to cancel. The 1st year I subscribed, I was getting more than annoyed with their current pop-ups saying your computer has a problem. Give us some more money and we will get rid of it. I turned off the auto-renewal option and they turned it back on without my consent. In June of 2023, they then charged my credit card 5 weeks before the subscription was due to expire. After wasting a couple of hours trying to contact them to cancel, I finally decided to stay with them for another year as I needed antivirus protection. I then removed myself from their automatic renewal option.