Norton Reviews

I have Norton 360. So far the only thing it does is stop me from going to websites I need to. All those site I un-subscribed from and now Norton says I can't go to those sites. Understand, Norton didn't find any issues when I scanned my laptop, but now those sites are an issue? I'm in the process of upgrading my radio in my truck. I am installing a radio that has Bluetooth, GPS, Back up camera, But Norton will not let me go to the website with the instructions, or the website with the tutorial. I guess Norton has figured out if we don't let customers go to a bunch of websites then they can't get a virus! As far as trying the customer service questions, well we all know what it's like when your issue doesn't fit the questionnaire. You spend 15 mins. answering questions before it sends you to a solution that doesn't fit your issue. I'm tired of bad, or no customer service.

Loved Norton until their newest 360. It has made my computer a snail. I have worked with their escalation team and numerous support techs. If you Google Norton you will see all the users complaining about slowing down their system, yet Norton never fixes the Issues.

Terrible product, installed and then computer was so slow, even web browser page wouldn't load. It slows computer down then they want you to "upgrade" to make computer faster again. Not user-friendly for computer-illiterate people.

I made a cost cutting decision to cancel Norton and this is where my headache started. As I tried to figure out how to do this the website sent me in circles for hours then when I thought I figured it out, but I got charged any way. Here we go again, how can I get a refund? Two hours later I did figure it out and talk to a person on text. They tried to sell me more stuff oh my god a total of four hours this was crazy, Norton please give us a simple way to talk to you.

This company has devolved into total scam. The products they sell are redundant and unnecessary. Once you are unfortunate enough to download the Norton Scam, you get nothing but endless pop-ups designed to scare you into adding additional scam products and increase your billing. Once you come to the truth about the Norton Scam you will never get any live person to communicate with you.

Why do I continually get 'add this' notices? I pay a lot and am continually told you don't have this? I pay for a suite and continue to say 'this' is not protected and another charge is added!!! I have tried to call but no contact info.

The problem was resolved.

I had Norton for 11 years till I fell into the renewal scam they perpetrate. They used to have a countdown timer in the lowe left showing how many days till the subscription expired. Then they started moving it around making it harder to find. I would always unsubscribed from the automatic renewal and pick up a copy for a little over $20.00. With no reminder anymore I was notified it was renewed and Immediately call the number posted for them. You do not actually get anyone from Norton. It goes to tech support and after telling them I don't want it renewed they ask if they can access my PC. Do not let them. Their main job is to try and sell you more services. After listening to his spiel I had to interrupt and ask what that had to do with my problem. Ended up just taking a Hundred dollar loss, got a new credit card number and went with Bit Defender.

Updated on 03/18/2026: Norton responded to my complaint, but left no contact number for their Escalation Team. Tried again to get the "information needed" to them but unsuccessful. I have spent an inordinate amount of my time trying to get Norton to refund the money they stole from my account. I think it's time for a class action suit.

I wanted to try Norton on my husband's pc in hopes of removing a browser hacker. I was told that I could get a free tools scan, but I had to give finance info. When I asked if money would come out after free trial and not immediately was told no money until after trial. Put all info in and BAM, took money while downloading Norton. Cancelled and now have to wait for refund. Why not just reverse charges. Removed, never used.

Is Norton Antivirus protection legit or a scam??? We recently upgraded our account for supposedly COMPLETE antivirus coverage. Now, every time we log on to our computer we get a pop up saying our personal information is being tracked, etc., but in order to protect our computer from this Norton is asking for an additional fee. This is a joke! We no longer trust Norton and DO NOT recommend it to anyone! We will be searching for legitimate, secure coverage.

I have used nordvpn for several years. My current plan is to expire 3/14/26. Last night I paid $93.39 for a new plan to take effect when my current plan expires on 3/14/26. When I paid for the next plan, my current plan was cancelled even though it wasn't over. When I called customer service to complain, they informed me that they had no record of my email in their computer, and therefore had no way to look up my account(even though they emailed me 9 times in 10 hours).

Had this for years, just renewed in Feb 2026 (now end of Feb). Looking to uninstall it. Why? Product is good, but the never ending popups to get you to buy even more products are a pain in your backside. They have utter useless suggestions to shut these notifications off in their website. NONE of them work. Example, have Norton 360 & utilities. Turned utilities off as it only needed adhoc (at least that is my preference), problem, constantly restarts. When this happens, does it scan, then fills my screen with its splatter of how great it is. Complete with false driver update suggestions.

Abhijits worked with me for over 90 minutes, after 20 minutes with the chatbot. He was patient with me but could not solve my issues with Norton. He referred me to two phone numbers. Since I did not get my issue solved, am I eligible for a refund?

I'm a previous Norton antivirus subscriber & NOT anymore. NEVER INSTALL NORTON ANTIVIRUS. NORTON IS THE VIRUS itself doing illegal charges on an account closed online. They make it difficult for previous subscribers to close or delete an account. They charged $480+ initially after closing the account online. So I changed my debit card information & got a new debit card. To my surprise they were able to charge $189+ on my new debit card. I don't how they did it as I already reported it to the bank security group. They are hackers & scammers & doing their own advertisement claiming as the #1 antivirus.

Very bad experience. I tried to renew Norton antivirus. I installed software a few year ago when I was in Germany. Now I have relocated back to the USA and decided to upload Norton from the site. I was not able to do so because program automatically required renewal of my German subscription. No more with Norton.

I have had Norton since around 1990 and pay over $200.00 per year for service. I have problem with downloading the product that I purchased this year and cannot get hold of anybody that can help me. I cannot do this anymore. Their Customer Service is non-existent as far as ease of help from them. I don't want to do this, but if I cannot get this resolved quickly in the next few day then I will have to try and cancel this Service, that is if I can ever get hold of anyone to help me, or I suppose I could pay the twenty dollars to my bank and refuse payment next time they bill me.

Worst ever. The website is very unclear about auto renewal policy. It is a real effort to locate where to set this but upon calling I find that it's defaulted to auto pay. They have sent it through my credit card company who denied it when I said I didn't authorize it and then closed my account creating more work. It's almost impossible to close online with all the effort they go to to keep you and almost as bad by phone when they try to push you into staying with them. Also, it can be very difficult to sort accents over electronic devices and this company has NO English speaking customer service reps. I just canceled the entire mess.

Absolutely the WORST company that exists! I have been waiting for over a year for L3 to repair their terrible software that hasn't worked from day 1!!! I have been told to wait for a scheduled day and time for call back and NOTHING! I have been told to wait 24-48 hours for support, again NOTHING!!! I have sent dozens of emails, just like all the above, NOTHING!!!!!

Product works fine but floods you with pop up ads to upgrade after upgrade. Do your homework on what you aren't getting like pop blocker registry fixer etc.

I have been a longtime customer of Norton since before Symantec sold it off. I had the Norton Core router. All this worked well, but with constant marketing to buy more services every time it did a computer scan. I tried to ask how to shut this marketing off but all you can get from the website is choices that don't include cancelling. Finally, I've had enough and cancelled my subscription online 3 days before the renewal date, only to find they had already charged me for the renewal a month earlier!

I have had "Norton" since the beginning of the Russian/Ukrainian war. It has been reliable and I have not had any complaints about the quality of the product. My complaint is the disrespectful way they have treated me. First, they renewed my service and charged my account about six weeks before it expired. The next year, they did the same. In other words they cheat you out of six weeks of service at each renewal. To top that off, they wanted to renew my service at a cost of $468.xx/annum.

I was quite disappointed when I saw prompt stating my computer was is turmoil. I clicked the button and Norton wanted 159.00 more to take care of this problem. They say I - have.. Ok.... I remove this from my computer. When I did I saw a (system Squasher) on my screen. I removed this from my computer. It was not easy but I recovered my computer. Still I could not believe that this company would do this.. I contacted them and asked for a full refund, no response, still I cannot believe this company would do this. I reinstalled it.... I cannot open any website, they tried to destroy my computer system, however. Beware these people are not real people....

I have been a Norton user since it was first released by Peter Norton in the 1980: but between Symantec and now GenDigital/LifeLock, the program has been turned into an annoying pop-up generating adware program that it should be quarantining itself as PUA.

All I want to do is get into my account to review my coverage. It is impossible. Once you type or copy the suggested website, and enter, it takes you to other companies. None of the 800 numbers are responsive and you CANNOT talk to a person. Worst Customer Service I have ever tried to use. Norton may have 5 stars on customer service, but it is a farce.

No more Norton. It took 5 plus hours to complete renewal this year, I have spent several hours on hold and/or speaking with Norton representatives. With 21st century technology why because it’s Norton. They make everything so darn confusing and complicating it’s ridiculous. l forgot my Vault Password, l called was on hold for quite a while, a representative answered l had to be connected to Tech Support. Tech Support answers l can help you with this but you’ll lose all of your other stored passwords if we do. Forget it Norton, forget you this is my last rodeo with you. Reminder November 30, 2026 purchase new antivirus software from another company, cancel Norton after confirmation of new service.

Updated on 03/03/2026: I have been repeatedly been in contact with Norton as I need a level 3 tech support, since Dec 2025, it is now March 2, 2026. They say they have contacted me (have voice mail and caller ID), they have not contacted me at all, except to say in an email that they tried to call me, which is a lie!! I am retired and home most every day. They had my home phone number, but asked for it to be updated, which I did. All I get is the 48-72 hr window of support help which never happens. Totally disgusted with this service, I have been a customer for at least 25 yrs. I can not get on Facebook, eBay, Etsy, Amazon or Zillow. They have worked remotely many times to no avail, thus my needing a level 3 tech is imperative. I don't like amateurs working remotely on my computer, especially in these days of scammers, and outside the USA... sick of this!!!

I was frustrated by the seemingly impossible task of explaining why Norton was double-billing me. After 30 minutes of attempting to resolve the issue, I went to a third-party site to complain. It contained a phone number, which I called. After dealing with a Bot, I finally said, "I want to cancel!" That finally brought results. A nice lady, Wen, listened to me, checked my account and saw that Norton had double-billed me for two years. I don't know why Norton didn't catch the double billing, which was my fault, but why it took so much effort to resolve it. I believe Norton has gotten so big that it doesn't care if a customer gets frustrated and threatens to cancel.

I purchased Norton 360 in Feb 2024. After about 3 month of using it I was exhausted with all the pop-ups trying to up-sell me different features of their software. I uninstalled and haven't used since. I didn't realize I was on an auto renewal plan and I also thought I cancelled my membership when I uninstalled. But I was charged auto renewal of $119 without any notifications via text or emails that the software was auto renewing. Also, I never received an invoice after the charge to my credit card. I only saw the charge when I was reviewing my credit card statement.

Updated on 01/14/2026: Over the past MONTH, I've contacted Norton about 8-10 times with no resolution. My phone number changed, now I'm unable to use the software, because it's required for login verification. It's been 3-4 Weeks and their escalation dept has Not called me. Norton responded to my complaint on this website. But, it's been Four Days, and I've not received a call back. (My original complaint is not even showing on this page.)