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About Tech to Us
Tech to Us is a remote-access technical support company designed to meet the needs of clients at home and with small businesses. It offers four monthly or annual plans for a flat fee, which covers a variety of devices and operating systems, with a 100% money-back guarantee. Skilled technicians are based in Hartford, Connecticut, and are available every day of the week.
Pros & Cons
- For homes and small businesses
- Services meet a broad range of needs
- Money-back promise if issue isn’t fixed
- Other fees may apply for some services
- Doesn’t operate all day long
Tech to Us offers remote-access home and business technical support. Its money-back guarantee promises a refund if the issue isn’t resolved. Services outside its set plans could require additional fees.
What is Tech to Us?
Tech to Us is a U.S.-based company that offers remote-access technical support for small businesses and home-based clients. Experienced IT professionals are available every day of the week (thought not at all hours), and the company’s services cover a wide range of devices and operating systems. To get started, you’ll choose a price plan that meets your needs — then you’ll have unlimited access to assistance during Tech to Us’s hours of operation.
Tech to Us plans
Tech to Us offers plans for individuals and businesses. Its plans include service for one PC or Mac, secondary tech like tablets and smartphones and external devices like modems and printers. Experienced technicians use remote access to address most problems that arise, and the company has a money-back guarantee for its plans — so you can get a refund if your specific issue cannot be resolved.
Tech to Us pricing
Tech to Us offers home services ranging from $34.99 to $59.99 a month, depending on your service needs. There’s also a one-time setup fee of $100. Plans cover support for one computer and unlimited secondary devices, including smartphones and smart-home devices, tablets, printers, routers and cameras.
Tech to Us also offers an unlimited business plan for $75 per month, with the same one-time setup fee of $100. Business plans have additional fees for services not included in the base plan, however; these monthly fees include $5 each for extra printer support and $20 for each 500 GB of additional cloud backup. Additional device bundles are available for $35 each per month.
Frequently asked questions
Which brands does Tech to Us support?
Tech to Us supports all computers, mobile devices, auxiliary devices and software.
Does Tech to Us offer 24/7 support?
No. Tech to Us is available every day of the week, but it doesn’t operate 24/7. Its hours of operation: 9 a.m. to 10 p.m. ET Monday through Friday; 9 a.m. to 6 p.m. ET on the weekends. Holiday hours may vary.
Does Tech to Us offer discounts?
Yes, Tech to Us mentions an active military and veteran discount for both U.S. service members and their spouses or significant others. If you qualify, make sure to mention this when discussing Tech to Us plans. Tech to Us also mentions a willingness to work with you to find an affordable solution if you’re facing financial hardships.
Where is Tech to Us located?
Tech to Us is located in Hartford, Connecticut.
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Reviewed Aug. 2, 2023
I am extremely happy with Tech to Us's service. I would recommend their service to anyone looking for tech support. Tech to Us's technicians have been wonderful. I like the way that I can get immediate help when I call or connect in. The technicians are very patient with me and explain as much as they can about what they are attempting to do.
Reviewed April 21, 2023
Knowing about Tech to Us has been a gift to me! I am not very technical savvy. Tech to Us will go beyond what normal companies do for you! Tech to Us does more than just set you up, they show me how to use for example, Zoom, upload videos, begin a Youtube and business FB page, and how to setup Stream Deck. The Tech to Us technicians go to the far beyond which is a tremendous gift for someone like me who feels technology is a foreign language. The Technicians explain the current work being performed which shows me exactly what the thought process is behind everything! I love the fact that there is no language barriers for this fully US based technical support!
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Reviewed March 27, 2023
This is one of the best investments that I have ever made. The service is fantastic, the techs are incredibly knowledgeable and supportive, and the effort that they make on my behalf is so very greatly appreciated. Every time that I have needed to get help they have responded promptly and worked with me to effectively address and resolve my issues. Another reason that I have enjoyed and think so highly of this service is that techs like Mitch and the others with whom I have interacted have always been willing to help me learn and use my computer more efficiently and effectively. I wish that there were more capable, responsive and supportive services such as Tech to Us. They are a joy to work with.
Reviewed March 16, 2023
The crew at Tech To Us has once again proven their expertise and tenacity in solving every disastrous, end-of-the-world, head-banging, scream-at-your-screen problem you can throw at them. Today's latest adventure in the mysterious microworld of CPU's and operating system driver compatibility was a deep dive that took hours to resolve. But resolve it they did. I highly recommend Tech To Us to everyone as they are the go to team for all your computer needs. And as a bonus they are all patient and friendly and a pleasure to work with. A big shout-out to the full Tech To Us crew.
Reviewed Dec. 3, 2022
We have used Tech to Us a lot this first month. I had used an ** support firm and they were good but were always trying to sell me something (renew Windows Work for $600). I did it for free with the license key from my Word CD. My wife is an Apple fan and bought her a Book Pro. She spent over an hour trying to figure out why she could not connect to my Internet. Tech to Us solved her problem. Last but not least, I could understand them and they didn't get mad at me if I didn't follow one of their instructions.
Reviewed Sept. 30, 2022
I am very pleased with Tech to Us and their Agents ease of translation and understanding. Everything is explained at very understandable levels. I am such a happy Tech to Us customer that I want to add my father to my plan. I have called and been immediately connected to someone very quickly. I have not had to wait, the agents are very efficient. It's always a great time talking to the Tech to Us agents because they are knowledgeable, kind and entertaining. They leave me impressed. That is very important when most of our time now is being done remotely than ever before.
Reviewed Sept. 11, 2023
I had to switch from my prior tech service due to dismal service. After switching to TechToUs I just couldn't be happier! The service has been professional, courteous, and the results above and beyond my expectations. I would most highly recommend this company to all in need of technical service/assistance.
Reviewed Sept. 7, 2023
Tech To US is one of the Best company for Security and Protection. Steve is one of the Best, he goes above and beyond to assist his customers, he is patient, has great communication skills and provide excellent Technical support for internet security and protection. I will highly recommend Tech To US for your internet services and protection.
Reviewed Sept. 6, 2023
Tech to Us's technicians have been able to help with anything I have ever asked. I have had some difficult problems and anticipate more in the future. The techs that I worked with have solved the confusing set up with my trading courses. I would absolutely recommend Tech to Us to anyone having trouble with their computer services.
Reviewed Aug. 3, 2023
All of the technicians at Tech to Us have been very helpful, friendly and knowledgeable. I would like to talk to a technician every day, but I believe they have better things to do. Tech to Us and their technicians are always there when you need them for their valuable assistance.
Reviewed July 26, 2023
My technician was helpful in so many ways. I presented several problems that I had. He is a gentleman, very patient, willing to answer any of my questions that I had. He was very patient in making sure I understood what he was doing, the corrections, and stayed available until we resolved the full issue. I was very grateful for all of the work he did, he really is a master technician and I was very happy to have worked with him.
Tech to Us Company Information
- Company Name:
- Tech to Us
- Year Founded:
- 750 Main Street, Suite 706
- Postal Code:
- United States