My computer got hijacked and it was frozen. I got with Tech to Us and the guy I worked with was awesome. My computer is still really slow and I'll have them go over it but they bend over backwards. They are very professional and very nice.
I had a gypsy rip-off outfit that wasn't too good before Tech To Us. I had them for three years, and it was called Advanced Tech Support. I don't wanna condemn them. I believe they're legitimate but the only real thing they did for me was cleanings, which were fine, and they did some tune-ups, which I never had a problem with.
But when I had a problem is when I finally figured out that I don't think they knew what they were doing. And I didn't like the fact every time I called the support, I would get somebody out of the country. And it was harder to understand them. They would work on my computer and it would be worse. And then, they'd work on it again. So, naturally, I went online and searched every internet tech company out there and narrowed it down between Tech To Us and Bask. I read all the reviews on both of them and leaned with Tech To Us and gave them a call. Bask had a lot of good reviews but they were a lot more expensive.
I joined Tech To Us and explained the problem. They took my computer over and worked on it from Friday afternoon into Saturday morning. And that computer hasn't been that fast since I bought it. Then they told me that a lot of times, Norton will use a lot of CPU on your computer and it will slow it down. And a couple of other people also told me that and I believe it. Because I could see my computer was slowing down every time Norton would do something. But Norton came with the computer, so I automatically just renewed it.
So, Tech to Us offered me their spyware and their detectiveware. They offered me a bundle package for $49 for the year, which was fantastic, because Norton charges you more than that. And they guarantee me it wouldn't slow my computer down because they specifically built their own spyware and malware. And you can't even tell when their spywares running. When Norton used to do an update, things wouldn't even load because it would be using all the usage on my computer. And you'll get a pop-up that says Norton's doing an update. Then, I could see my computer slow down. And then, when Windows would do an update, this other company had my Windows all screwed up, and the computer was basically useless because It wouldn't load anything.
Now when their spyware comes on with the updates, I don't even see it log off. They have a friendly dashboard where you could run your own scan. And, so far, since Ive been using it, I had no pop-ups and viruses. And I am a very heavy computer user. My computer hasn't been this fast since I bought it. Also, I like that they're United States based. I believe in buying everything and using everything USA, but it's very hard to get anything made in the United States today. I would call Advanced Tech Support and, one day, I get a guy in Jamaica and then, I'd call again and I would get a guy in India. Tech to Us isn't like that. I know a couple of their techs by the first name. You get the same techs all the time. So, they know you by first name. And they talk and explain to you. Advanced Tech Support never explained anything to me.
I had a major problem with my computer. I got attacked by a virus and I tried several companies that didn't know what I was talking about. I called Microsoft and everybody and all I got was Xbox. I checked out Tech to Us, and I'm very happy with them. They're courteous and patient and don't treat me like an idiot if I call for a problem. They explain what they're doing and then they fix it. I'm very satisfied with Tech to Us, the people that work for them, and everything else.
I tried Geek Squad and they were horrible. I got my money back because they did more damage than good. And I had support for Lenovo and I can't understand them. When you get older, your hearing is not as great and you have a hard time with accents. Everybody I got was overseas. So we went online one day and found Tech to Us.
The sales team were very helpful. We called them and we explained the situation that we were looking for a company in the United States where we weren't going to have to try to decipher every other word. They were very courteous and very nice so we decided to give it a try. It worked out. All their tech support is in the US, which is something, and everybody speaks very clear English. The bottom line, we can understand them and they get the job done.
We went with their annual plan. I had trouble with updating my Microsoft. For most situations, I don't even really have to call them. We just connect on the internet and then I type in what the problem is and they take care of it. It's simple and easy. They have been consistently good, and they've been consistently there and they've consistently resolved the issues. I would recommend them.
We were really satisfied with Tech to Us. They had really good ratings online so I chose them. I called them, and I could tell they were confident, helpful and they knew their stuff. My dad’s computer wasn’t working well and they got everything up to speed, and they even called me after to check in and make sure that everything is going well. Their customer service is absolutely incredible. They are really knowledgeable and everything was right on point on what they said they're going to do from calling me back quickly to how much time it's going to take to take care of the computer. What they told me to expect was exactly what I got.
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I had a lot of problems with people pulling scams on me, so I decided that it was time to get tech support. The people at Tech to Us were perfect and wonderful. Their technicians were very helpful and knowledgeable. They told me if I ever need anything to give a shout-out. I would definitely recommend them.
I was having a problem with the computer, so I called Dell and they referred me to Tech to Us. They were very good and did a nice job. We first were on the same reading and then they took over a few hours. I got back and they corrected everything.
Tech To Us has been fine. Everything that they've done was very helpful. I'm going to be calling real soon. My laptop is sort of old and I've been needing desperately to have some help with getting it up to speed.
I got suckered into a scam on my laptop. Some outfit was going to put some network security internet. Bottomline is they were crooks. I went on Better Business Bureau and Tech to Us came up with a pretty good rating. I contacted them and they were very responsive to my needs. I got my money back so now I'm a happy camper. I've also had a couple of follow-up contacts with them when my computer was doing a Windows update or the manufacturer was doing laptop updates, which disabled some of the software. I called them and they fixed the problem immediately.
When setting up for the services, Tech to Us was good. They put everything on my computer and on my laptop, and my scans were run. Plus, I got the anti-virus which I didn’t have any before. I haven’t had any trouble with my computer so far so I haven’t had to call them. I do know that when I turn my computer on, it says whatever threat I had and the definition is automatically updated. I like Tech to Us because, number one, I can understand them and I don’t have to sit in front of my computer when they work on it. I had trouble before when I was with another company. I had iYogi for about five years and I always had to sit in front of my computer and just watch while they worked. Sometimes it would take them two hours and I don’t have time to be sitting. So far, I’ve enjoyed Tech to Us' service and I would recommend them.
I was extremely happy with the service of Tech to Us. They’re very professional. They answered all my questions and got me straightened out. It took a little while because I had a bunch of junk on my computer. I’m a very satisfied customer.
I was with iYogi before but they ripped me off. And since I needed a new support, I did my research and chose Tech to Us. One of the problems I had with iYogi was that they were always pushing products on you, but Tech to Us is not doing that. They could suggest that I use a different protection software, unlike iYogi wherein they'd say that if I don't get this, my computer's not gonna work right. I'd recommend Tech to Us.
When I wanted a tech company to handle my computer problems, I went on the Internet and picked out Tech to Us. Had a good interaction with their sales team and tech support. So far, everything has been fine with my experience with them.
I had gotten scammed on my computer. I don’t really know much about computers. The scammers had called and said they were from Windows and that I had viruses in my computer. I’m older and it’s the first time I’ve had a computer. They were real slick. And I’d say, “How can I tell you’re from Windows?” and they had answers for me. And then they had me turn over my computer to them and then they wanted me to make them a check. I had ended up giving them my checking account number and routing number. And then I was supposed to sign with the clicker on the computer of a check of $250. And this is after a period of two hours of talking to them.
The scammers said they’d fixed it all and then they called back the next day and said that check didn’t go through so I need to give them the number for another $250 check. So I called a friend ‘cause I didn’t know what I was supposed to do. And they said, “Oh, no. You don’t take those calls. Don’t give anybody that information.” So I went to the bank and had them stop the check. And then the friend had said that I should call Microsoft directly. I got on the free 800-number information and I asked for Microsoft. They gave me a number but it was a number to another scammer. It wasn’t the Microsoft Corporation. And so I called them but, luckily, they answered but then the phone got cut-off. So in the meanwhile, I called for Microsoft Corporation and then I did get a hold of them and they offered me a tech support - Tech to Us.
I can call day or night to Tech to Us and they can show me how to get email or how to get to Facebook. I can call them any time if something doesn’t work or I don’t know how to do something. But it took them two or three hours to get all of the scammers' part out of there, beause the scammers had gone into different parts and they even went into my Facebook.
I live in New York but I have a second home in New Jersey. When I was in New Jersey, I was having trouble with my MacBook, and my daughter-in-law never has trouble with an Apple computer. Then I got a message on my screen, call this number, and my computer's infected. I called the number and they said, "Well, you have anti-virus but you have a worm in your network and we have to fix it." I ended up sending them a check for $999 on the internet--$300 to repair my MacBook, which was probably six months or less than a year old, and then he said the service charge and the insurance is $600 more. Then I thought "there's something really screwy here."
I went to New York then I went to my bank and told them what happened. I said this is a bogus company, and was told it probably is. I said I wanted to cancel my check, and I was told that I should probably close my account and open a new one, which I did. When I got home to my computer in New York a week later, I was trying to use it and I was having difficulty again. I thought I was calling Norton, but I got another messed up tech company. I don't know if they were related because they had control of my computer in New Jersey.
Then I thought, "This is Norton and they can't fix it." They worked on it for almost a day, for several hours, and they had control of my computer. But this is my HP computer in New York City. So then I said, "This isn't working. I'm going to call Hewlett-Packard." They sent me a bill for $349 and I put that on my charge account. Then I thought, "Well, I'll call Hewlett-Packard and see what they say," because I had Norton or McAfee from Hewlett-Packard and I thought it should work. Then they referred me to Tech to Us. These guys worked on my computer, and they had control of it for two days. There was so much malicious spyware, malware, on my computer. I saw all the stuff they were taking off which were really dangerous. They cleared it up and it's working perfectly. It didn't cost more than $200, and I've got service for a year.
I'm pleased that Tech to Us has done the job for me.
I recently purchased an annual subscription of tech support services from Tech to Us. I've been thrilled with the services that they have provided me. I used to be with another online tech support but I was very frustrated because I do not understand those folks since they didn't speak English well. I had them for a few years but I just didn't feel comfortable. There was a communication gap.
I chose Tech to Us because they are based in Connecticut and it had good Better Business Bureau reviews. Their technicians speak really decent English and I can understand me. We are able to communicate effectively which is important to me. I had a number of issues wherein I would call Tech to Us and they would try something else. I was thrilled that they kept digging to see what more they could do. They were good at problem solving.
They did some really great things to my computer, such as tune-ups, virus clean-up, and all other good things. But the issue was with my internet service, Cox Communication. There was some kind of a home cable issue but when Tech to Us had their part done, it improved even more. They also explain to me what's going on, which is great since I like to learn about this stuff. They were courteous and the last gentleman I spoke to was very friendly. Overall I'm very happy with them. As long as they keep up the great work, I'll probably be renewing my annual subscription every year.
I bought a Brother printer and it wasn't working for some reason. I tried to solve it myself and then I called Brother and spent two hours on the phone with them. They told me that McAfee is preventing them from getting through the firewall. So when I called McAfee, they said that they will help me get through their firewall. Then the guy noticed that I never called them before and offered their service for $349. I said no, but he offered it for $299 for support on my computer, printer, laptops, and tablets. So I hooked up for an annual plan with Tech to Us and in a matter of minutes, he fixed my computer.
He then told me that I have a lot of malware on my computer and ask if he could do a diagnostic and completely overhaul it. They called me back the next day at 4:00 and finished it at 9:40. I then asked them to do the same thing to my computer in Florida. He told me to just give them a call when I get down there, which I did. They did it on my computer down here and I've had some interim calls in between and I've been very satisfied.
I've dealt with a couple of different techs from them and they've all been very professional and very knowledgeable. Once they put the tool on your desktop and you just click the tool, somebody gets on in less than a minute. Just pull up the dialogue, there's a chat and then if they need to call you, they call you on the phone. It'll take a couple of hours and they would call back to let you know what's happening so they keep you apprised. I'm really very happy and I've even recommended them to people.
In any company, there's always a situation where you have an issue and you say that your knowledge is limited and that you need some tech support. It's a given. We all need support, assistance, and necessary expertise to help us out. Tech to Us is new to me and I currently have their annual plan. So far, my computer's working so I'm satisfied. Everything is taken care of and right now, I don't have any issues.
I had a virus on my computer. The Tech to Us tech listened to me ramble on for an hour. Henshaw, the technician, and Amber, the operator, were excellent.
I was with a company that was based in the United States, but when I spoke with them, it sounded more like they were from India. It was a company I started with over maybe three years ago. I renewed with them at the second year for another two-year contract. But then during that time, their business was sold to another company and there was a gap and loss in service, and I was never reimbursed or advised of the change. And I wasn’t really too happy with their tech support from that point on. My contract was up in July and I did not renew then I had Tech to Us. They have been very good and I was very satisfied with their technicians. I worked with them on several computers over a various period of time, and it worked out well. The sales team was fine and I didn’t find any negative issues. My problems were resolved.
IYogi went out of business and I needed some support. I did a web search and Tech to Us was rated 5 stars so I thought I would try them. I waited 30 minutes to an hour sometimes for support, a couple of times already. Other than some wait time on the phone, it seems to be okay so far. Once you get through, it’s fine. Hopefully that’s not gonna happen all the time.
I had a contract with iYogi before and I think they went out of business. I was on the internet and I came across Tech to Us, then I called and talked to a gentleman there who I enjoyed talking with. The technicians followed up with me a couple of times. I’m a little bit hard of hearing and I don’t wear my hearing aids very often, and I can understand the reps at Tech to Us a lot better than the folks at iYogi.
Tech to Us does a fantastic job. The sales team was very cooperative, helpful, and explained everything about their policy to me. Everyone I’ve ever spoken or dealt with are very knowledgeable, patient, and eager to assist me with any problem I have. If by chance something happens and I'm on hold a little while, they always come right back to me and say they'll call back if I don’t want to hold. They’re courteous, easy to deal with, and get the job done. The cost is affordable, too. Tech to Us is there when I need them and I’m happy to have them.
The other company that I was dealing with were not performing like they used to perform. They were going downhill and it was time for a renewal so I started checking around and located Tech to Us on the internet. After I've read and compared and looked in this and that, I decided to try it. It's pretty well what I had already read on the internet. They ran a 4-1/2 hour scan and then we had some minor problems afterwards but they solved the problem. That's what counted. Everything was just very professional and they knew what they were doing.
I had a notice of a virus on the computer and it said that I was to call a certain number and they would get it all straightened out for me. It looked suspicious and I wasn’t sure what to do about it, so I started looking into getting help with Microsoft. I had another problem at the time and Tech to Us stuck with me for five days trying to figure out why the printer was not printing. At first, there was a thought that because Microsoft had updated, my printer was no longer compatible with the updates. We finally discovered that the USB cable had gone bad and it was a pretty simple fix. So they solved the virus problem that I had and they also solved the printer problem. I thought maybe I needed to stick with Tech to Us, so we have and we’ve been very pleased.
Their sales team explained the things well. I had a service before that didn’t work so well, and these folks explained that they would be sending actual labels and cards in the mail so we would have something to put on the computer so that we would know where to call. It would be stuck to the computer and I really liked that. They were very helpful. I even got an extra three months on the service because of the special that they were running for the same price. The technicians were also great. They not only called but also logged into my computer. Every week, somebody is updating my computer and keeping it clear of viruses. We got virus protection and the techs to help us.
Every time I’ve called Tech to Us with a problem, it’s gotten solved. I had no problems with the several people who had to help me. I looked into tech support since I’m piggybacking on Microsoft. I have IBM-Microsoft and tech support came well. The biggest problem I had was when my computer was taken over by someone, and I couldn’t do very much with it. I had to get help from their support techs, and it was fixed within one to four hours. What happened was my computer stopped working, though I wasn't sure if it was a virus or not, and I never got the answer to that. They gave me a feedback, but I didn’t understand it.
I had a problem with getting scammed on my laptop, and Tech to Us came up when I was looking for the number of someone who services Microsoft products. So I called Tech to Us and they took care of me. The whole experience I had with them was good. Their reps were very helpful in solving problems on my laptop and were very nice people to deal with. I felt like I could trust them even though I was not familiar with them, because I figured that if Tech to Us services Microsoft and is a preferred tech support of Microsoft, then they were trustworthy. I dealt with them today because I have bought their spyware and the antivirus. I had Panda before, and they convinced me while I was dealing with them, that there was a better product.
The support technicians were all good. They started late one night, and the problem wasn't solved until the next day. They may have a quitting hour -- a time that they could work on the issue, and then a time that they stop. They may have left something running, and then they picked it up the next day when they came in.
I previously had Geek Squad and told the Tech to Us guys, "I used you for the one time thing because I have Geek Squad, but their tech support is about to expire." I'm currently trying the three months free tech support of Tech to Us to determine if I'll go with them on a monthly basis. I'm trying to decide if I will use them as well as my husband.
I just wish their yearly cost was a little cheaper because Geek Squad costs $100 a year and is not nearly as expensive as Tech to Us. The big difference is that with Geek Squad, tech support only applies to the one laptop or computer when you bought Geek Squad, whereas Tech to Us applies to any computer in your home. I also have several Apple products, so I have AppleCare on my iPad which happens to be new and which I'll have for two years, and it costs me $100. So the cost of Tech to Us is a little bit too high in comparison.
I was having trouble with my computer as it would not start and Tech to Us took care of that for me. The technician was very good and he answered all my questions. We conferred back and forth and through emails. He walked me through on how to send my computer over to him so he could take care of it. It took him eight hours to do it and everything is fine right now. I appreciate the help. She was very good in getting what I needed and I ended up with their monthly plan. I'm very pleased with what they did and I can contact them at any time.
I had a series of minimal problems and my previous tech support people were not able to fix them, so they left me hanging for the next day. A couple of days passed and still nothing happened. Finally, when I called to inquire why it was taking so long, they didn't give me a straight answer and gave me of mixed messages. When I pressed the issue because I needed my computer, I got a very cold response.
After deciding on Tech to Us and reaching out to them, they accommodated me right away. It turned out that the previous company that I was working with weren't as thorough as I would've liked and now the computer had not one but several viruses. It took quite some time to get it done, but Tech to Us were persistent. They stood on top of it and got it corrected. I purchased the spyware, the virusware, and the yearly contract. I went with those because my computer system is important to me and I use it a lot. I'm an educator so I have to make sure that I'm up and running all the time.
All the other companies I had over the last few years wasn't as thorough as Tech to Us. I asked them to do things and it would take some time to get it done. They will get it done but if some information or something else came up because of the issue, they weren't as receptive or as thorough as I would have liked. On the other hand, Tech to Us was accommodating. They did a great job on my system. I had issues that came up because of the printer that has seen its last days, but they got it to work and it's functioning fine.
They also updated and cleaned out my system and had it running smoothly. The process was interactive. They kept me informed as we went along. I asked them to call me at the end to let me know what they did and what their thoughts were, and they crushed it. My other company didn't even do that. I have been working with some questions to educate myself but at the same time to prevent some of my mistakes. They've been informative and helpful when it came to my system. Those guys were great. I was able to talk to them and get my questions answered. I first worked with Hemswell and then with Robert, but everyone I spoke to was thorough and knowledgeable. They all looked to help me out and make things run smoothly.
They were there every time I call. They take care of the problem right away. They don't ask me to wait any expansive period of time. They also check back with me after the fact to make sure that nothing has gone wrong with my work. They have informed me periodically to get a cleanup or a checkup, which of course I'll do. I will give them an A++ in service, education, accommodation, and most importantly in their work. I have been bold in saying about them to my friends and colleagues.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Tech to Us offers support for both homes and businesses, with services ranging from computer tune-ups to business data backup, and everything in between. Tech to Us is a US based company, offering remote support directly from Hartford, CT. All home support plans include support for unlimited devices and unlimited PC tune-ups. Businesses and organizations can customize a plan based on their specific needs, so you can get all the technical support your business needs.
- Flat rate pricing: All home and business service packages are charged at a flat rate, so you won’t be surprised by a hidden fee or add-on when you get your bill. Homeowners can choose to pay monthly or annually, and businesses can work with Tech to Us directly to set up a preferred service plan.
- Fast business response time: Tech to Us understands that tech problems slow businesses down, which is why they guarantee a maximum one-hour response time for all businesses with a service plan. Home customers can enjoy immediate access to a service tech through phone or chat.
- Unlimited devices: All home service plans include support for unlimited devices as well as unlimited PC tune-ups. Simply pay one fee for unlimited access to all the tech support you and your household need.
- Affordable anti-virus and anti-spyware software: Homes and businesses can protect their tech systems with affordable and efficient anti-virus and anti-spyware software available from Tech to Us. Buy the bundle to save money and protect your system without slowing it down.
- 7-day support: Tech to Us understands that your tech problems don’t magically go away on weekends, which is why they offer to support seven days a week for both homes and businesses.
- Best for Homeowners and businesses that need affordable and reliable US-based tech support.
Tech to Us Company Profile