MyCleanPC.com

My tech services with the overseas techs over the last few weeks have been a nightmare. They did not know what to do, installed products incorrectly, and, when they got stuck, just closed the connection with a note that they had tried to reach me but couldn't. I know that was not correct, as I was at my phone waiting for them to call. The USA techs are great: knowledgeable, helpful and can fix what the others screwed up. Is there a way to mark my account so it always defaults immediately to a USA tech? I'd rather wait for a call or connection with them than deal with the overseas techs. I have been on the brink of cancelling several times after being frustrated by the overseas techs, and things were saved when I made a huge fuss and insisted on a USA tech. I don't want to have to do that every time.

As a long term customer, I am the perfect candidate for US Tech: technologically challenged. Know enough to be dangerous but not enough to repair the damage inflicted on my computer. Jeremy cleaned and tweaked my computer. Obviously I hit something wrong and ended up with risque pop ups that were relentlessly trying to get my attention. Now they are all gone and it is running great and faster. I highly recommend all the products and 24 hour tech support. Thanks for being there!

HP Printer Problems - scanner and printer cartridge problems. It took 3 separate call to resolve these problems. The first time, I was asked to call back and received a recorded message that the offices were closed at something like 8 PM EST. The next day I called in, the repair was started but not finished nor did I get a callback. Today, I called in, and received a callback from a senior technician named Robert. Robert and I spent a good deal of time tracking down solutions. He explained what and why he was doing things. It appears that HP did a firmware update and that update was causing the problem. Robert and I found workarounds that will let me get my work down.

I have a desktop computer which allows me to turn upright sideways for space conservation on my desk. The CD tray is inverted so that I could see the bottom of the tray. I forgot to put my CD in the correct way, and was inadvertently putting it in upside-down. After checking all of my E-drive and other hardware and software, the technician asked if my CD's were being put in upside-down. Voila, problem solved. He also gave me great information on how to use Apple iTunes software. Thanks Guys. Love your service, it is an add value. Keep up the good work. I just told a friend about how easy it is for me to correct computer issues using USTech. I think you will have a new customer soon. ;-)

My two screens were more than full to put in file creation. It was very carefully done because I did not have space to create empty files. Mr. ** was created files in my existing H drive and copied all my additional files in to that and deleted the original filed. All those files were numbered before by individual groups of files. So I can now put into different file folders. I tried one of them in front of him. And it was successful. He also showed and suggested me to put for my ID protection and as well as something else. I think you were paid approximately $99.99 and $29.99 - a total of 129.98 approximately. That has been paid.

Excellent cleanup by technician Josh. Had a screen freeze from a scammer that pretended to be Microsoft but I feel if I didn't have technical support that my computer would be infected with a Trojan virus. Also had listing of ads at the top of my screen that were removed and I then had faster internet speed.

I found the pros I worked with on Thursday and today to be most knowledgeable, professional and patient and was very much satisfied with the outcomes. There really is not much I can tell you except that I would happily recommend you to friends seeking similar help.

Slow computer. Am a long time customer and find your service a good value to prevent common problems and threats in today's computer world. I am a man for few words so this is all I can say about that at this time.

Clean out and speed and install. Jermey was the best one I've had in all the years I've been with US Tech. He was very informative and explained to me everything and answered all of my questions so I could understand what he was talking about.

Techs have always been great and I have been a long time customer but high pressure sales techniques one first call is brutal. I was using speaker phone and two family members thought it was unbelievable. You have to get on the edge of rude to get sales to stop.