MyCleanPC.com

I had a very nice experience today with the help of a sharp technician from My Clean PC. From my phone call in when someone who picked-up was upbeat, friendly and who quickly directed me to me to easily connect with an online connection www.1-2-3-US Tech Support. From here a technician took remote control of my laptop and he began the process of giving my PC a tuneup.

I sorry but my Default was should been edge and my front was to be larger. So I'll try again tomorrow. My Default page has always been edge. I have my personal shortcuts already set up. I know that the ust doesn't work on edge so I change over to google, and now I can't get into my personal set up that I before I change over to address the UST. So when tried to get back to where it was. It comes with google which is fine, perfect my set on the edge.

I had a call from another company saying that you were going out of business. I would receive a check for $300.00 if I signed with them today. I did not believe this and immediately contacted you since you have used your company for many years. I had been in the process of moving and had not renewed with you... so I am glad to be back as a customer. Your tech people are very professional and patient in explaining things.

I called to get my computer serviced because it was not responsive, wouldn't allow me to add/delete on a word document and wouldn't talk to the printer. The computer was acting way slower than one I had 25+ years ago working on a landline. Your intake person was patient with the slowness of the computer and the ramblings of a senior citizen. He was very polite & efficient. I didn't talk directly with person who fixed my problems but they did a great job.

UPDATE ON 12/06/2018: As stated before, Brandon was outstanding. He fixed the problem within a matter of minutes. He was professional, knowledgeable, as well as very personable. My printer had the same problem on 12/3 and the tech fixed it. My complaint about the 12/3 incident was that the tech (don't know name) changed my home page. The tech said it would change back when I restarted the computer, but it didn't. It took a long time to get it back to where it was. This never happened before.

It takes a lot for me to write a review. I would not trust whatever the customer service team tells you. I've been/was a customer for 2 years and paid 19.95 for what they told me for for the monthly MyClean PC scan to that runs periodically to speed up my computer. NOT TRUE, that's only a one time annual fee. I actually was paying this fee if I ever wanted to speak to a Tech about other issues with my computer???? It never was explained to me that way and I paid 19.95 for 2 years! I NEVER one time called them for anything because it was not explained that way! I complete waste of money. Now, I'm trying to get my bill issues and the MyClean PC computer scan issues resolved and now no one will call me back since I told them to STOP the monthly payments! What an utter fiasco! Can't think of anything that would best describe it. Be very cautious utilizing their product.

I used the free check and they reported minor issues. I then selected upgrade. After inputting credit card info, they poured in optional offers which I declined, over and over. Using the chat function, I advised all I wanted was the check and "fix" without additional offers, the chat abruptly disconnected. I called the phone number, after a 5 minute wait someone answered. I advised of the issues and uninstalled all the recent install of my clean pc, also I was making a stop payment.

I think everything is now fixed. It took quite a bit longer than I expected for the SCAN. In fact it took over 50 hours. I don't really know what the problem was but I sure hope I don't have it again Thanks for your help.

Had old version of MyCleanPC updated by one of your technicians which was helpful in that I found out that I had the old version. Had computer cleaned by a technician which was helpful in that all the issue that I had were fixed and I feel protected again.

I'm happy with the work and satisfied we can get this running like a top. There is nowhere safe on the net and everyone is placing something on your computer. Really bogs it down. We try to stay way from sites that look and act funny.