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MyCleanPC.com
MyCleanPC.com
Call toll free
(844) 714-8402
Overall Satisfaction Rating
4.41/5
  • 5 stars
    68
  • 4 stars
    7
  • 3 stars
    3
  • 2 stars
    1
  • 1 stars
    7
Based on 86 ratings submitted in the last yearSHOW RATING DISTRIBUTION

MyCleanPC.com

ConsumerAffairs Accredited Brand

MyCleanPC/USTechSupport offers a US based technical support solution with over 1,000,000 customers. MyCleanPC is a PC optimization software that provides a simple, three-step solution to diagnose and fix computer issues that may be causing slowness, crashes & freezes, pop-ups, and even blue screens. We offer a free diagnosis, which can be downloaded online in minutes and will scan for issues that may be causing slowness and other common computer problems. After the free scan, you will have the option to activate the full-version of the software, which includes free antivirus software and access to expert technicians.

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170 MyCleanPC.com Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 14, 2018

With companies going out of business it is imperative to have a superior company. This is reliable and affordable. I have had service for 5 years and that is worth any best buy for us and friends. Going a Convention Next week and will recommend.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Aug. 14, 2018

Been a customer for about 12 years, I call for help on about 10 items a year. I recall only two items where you failed to help. It's a good service, well documented. I rarely recommend it, to avoid arguments "practical" non-believers.

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Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Aug. 9, 2018

Used this as a last resort to try to revive my old computer that had become unbearably slow. The product did not help, but that is not why I am writing this review. Apparently there are reoccurring charges and I either didn't read the fine print well enough or I forgot about it and was charged $19.95 per month. (My bad!) Apparently there are other bad reviews on this site that say that MyCleanPC did not disclose the reoccurring charges. I replaced the computer over a year ago. I believe that I called several times but received a message saying that I had to call during business hours, which were Eastern time.

I finally got in touch with their customer service today and asked to cancel the service. They outsource their customer service to a call center in the Philippines. The woman I spoke to continually tried to encourage me to keep the service. I told her that I did not want it under any circumstance and to cancel it immediately. She continued to ignore my request and pitched me deal after deal ($5 off, $25 off, etc). I told her I just wanted to cancel the service. She finally relented and gave me a confirmation number. I suspect that I will have additional problems with them as other reviews on here claim that the company continues to bill even after cancellation.

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2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 29, 2018

Regular Checkups for My Computer. Every time I have contacted US Tech Support I have ALWAYS received a prompt and courteous response. They answer my questions honestly and I would recommend them to everybody looking for honest, responsive service. I plan to continue to use them.

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Rated with 5 stars
Verified Reviewer
Original review: May 19, 2018

This company is very very good in taking care of all a person's computer problems or needs. I have used this wonderful company for about 10-12 years now to help w/ all kinds of nasty computer problems that may come along to frustrate a person. No computer problem is too big or small for their expert help.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 9, 2018

I have been a customer since 2005 and absolutely love you guys!!! I recommend your service whenever anyone asks. I headed a customer service department before retiring and everyone I have talked to from your company. Thank you for being there.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 8, 2018

I am not sure which products were used on my computer so it is difficult for me to comment on specific products. I am happy with the overall care my computer received as I always am. I would need to know more specifically how this product was used on my computer and the overall expectation of the product.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 7, 2018

Everything seems to have been handled promptly. The tech was both courteous and professional. I had bogus Microsoft setting issues and viruses. I believe all these issues have been handled, however I will know more after I have had time to use the computer.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 7, 2018

Your support tech was very courteous and patient. He guided me carefully and slowly through the process reinstalling my APP. I very much appreciate your help. I am please and satisfied and I will recommend MyCleanPC to my family and friends.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 7, 2018

I am always happy with the support from your team - you are professional, courteous and patient with a non-technical client and I am very grateful for your assistance and I am always happy to recommend your company to my friends.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: May 6, 2018

There were 4 techs who worked on getting MYClean ID activated. Finally, the 4th tech was able to get the activation started. Then I started getting pop-ups saying there was a password that I needed to remove and the pop up kept coming on to the screen so I called USTEch and a tech showed me what I had to do to make it stop.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 4, 2018

My problem was solved - technician was very friendly and helpful. I am totally satisfied with the service and products I have received through the years. Every time I have had a problem with my computer, help is only a phone call away to your able and willing staff. Thank you very much.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 4, 2018

Securing my Computer. Ensuring the security of my computer and my Personal information. Placing trust in US Tech Support by Giving me the peace of Mind that my personal and confidential information is safe! I appreciate a company that is willing to bring comfort! Thank you very much.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 3, 2018

I had to call back twice because they could not solve the problem. When I attach a Word doc to an email, it shows up in protected mode. I didn't want it to do that, Problem just started about a week ago. But they still could not make it right. It did not seem like a difficult problem.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 3, 2018

Great work. I am satisfied with the cleaning. Highly recommended. Will use in the future. Thank you all so much. Great job! Thank you kindly. I will call all my friends and tell them about you and your great work. I think the people there are great. You really know computers. Highly recommended!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 2, 2018

I have been with UST for about twenty years and I am very proud to say that I'm a part of this team. And I would recommend this team any and all friends and family, and peoples that own a computer. Just love UST to help me with computer problem.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 2, 2018

Although the process for my two computers took longer than expected, I am sure that performance will be greatly improved and optimized. The representative who assisted me initially on the phone was very helpful and professional and directed me to the correct solution.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 2, 2018

After receiving a disturbing telephone call, supposedly from Microsoft, telling me that there was a possible problem on my computer I called to have your technician check my computer for any potential threats. I appreciate how quickly the job was completed.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 2, 2018

Joshua was very polite, patient and professional. He quickly resolved my questions and even installed a popup blocker. He also answered several questions regarding Malware Bytes that helped me understand how to best use that service. I am very happy with MyCleanPC.com.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 1, 2018

Dean was very professional and quick to resolve my PC issues. Thank you for the continued service. I always get friendly fast service when I have PC issues. I do not know a lot about computers so it is nice to know I have someone to call when needed.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 1, 2018

Two different techs. worked on my computer on 04/30/18 and it is now working worse than before. Very disappointing. I wish they could of helped but now my computer is working slower than ever and is barely functional. This is very frustrating.

2 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 1, 2018

We've had this service for years, which we loved, set it up for when you wanted it to do its weekly job and you didn't have to be bothered with it until I tried the service and it wouldn't work. Don't know why it was canceled so we went a year without knowing we didn't even know it. There should be a way of letting a customer know if you've been canceled. So now we will look around for another service like this to switch to that will let us know if something happens, the rep said it had something to do with the credit card. Why didn't someone let us know? We have no protection for a year? Instead you cancel us then charge to reactive.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 30, 2018

The technician did as I asked and said the problem was not my computer. I have contacted the server to see what I should do next. Just waiting for their reply. The technician did his part, but problem was not resolved. My team leader said she was able to go in and log in with my gmail account and password on her computer. On my computer it says either gmail or password is invalid. I have gone back to team leader to see what I can work out.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: April 30, 2018

Not currently happy with either product from US Tech support. I NEVER get specific answer from Live support and MYCleanPC never seems to make a difference. I think it is just supposed to make you feel like it is doing something.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 30, 2018

Good value and works fast. It runs through all of the program modes in only about three minutes. Then you click on clean and it removes all of the bad and corrupted information and corrects all of the problems with the system.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 29, 2018

My Mac was cleaned up very well. Thank you. I would highly recommend this to my friends if they are ever in need of a clean up for their computers. The speed of the clean up was very good also. I did not have to wait long for it to be done and I could get back to work being as I work from home.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 28, 2018

Was having trouble with the speed of new computer. Had you add the program to the computer. As always your staff did a great job. The lady that took my order was very understanding and did a great job. Thank you for getting us English spoken at your site.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 31, 2018

I had some issues with laptop, there were some virus and trojans and this was preventing several programs on my computer from working correctly. I called the tech support and they took care of going through all the different files and cleaning them out. Although it did take more than an hour, it seems that this has removed the viruses and trojans. I am not sure now if this will now prevent these problems in the future but I hope so. The customer service representative was very helpful and courteous.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 31, 2018

Was unable to activate software with code I had. UST fixed the problem for me in less than 5 minutes. Could not be happier with the service that US Tech Support offers and it is so easy to get help. It's like having a service office in your home.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 31, 2018

They always take care of my computer problems. And sometimes it does require a second cleaning but they get it done for me. It's a great value and I tell people who inquire. My last two contacts responded and started working on it right away.

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MyCleanPC / USTechSupport expert review by ConsumerAffairs

MyCleanPC is a downloadable tool that will find and repair or remove adware, file errors, registry errors and temporary files on your computer that might cause it to be slow. It works on systems running Microsoft Windows Vista SP2, Windows 7, Windows 8 or Windows 10. MyCleanPC is a part of USTechSupport, which makes software products to help consumers with their computers.

  • Free diagnosis: MyCleanPC will diagnose the problems with your computer for free. If the software finds problems it can fix, you can then decide whether you want to spend the money to have it automatically repair the problems and optimize your system.

  • Instant repair: You download the software from the company’s website, so you don’t have to wait on the product to ship to you. This means you can have your computer diagnosed and repaired as soon as you decide you want to do so.

  • Money-back guarantee: MyCleanPC has a 30-day money-back guarantee. The company will refund your money if you’re not satisfied with the service it provides.

  • Privacy tools: MyCleanPC will clear your internet browsing history, empty your cache and remove cookies from your computer. This helps prevent companies from tracking your online behavior and helps protect your privacy.

  • Settings and options: The tools and scanners from MyCleanPC have settings that you can change. You decide which programs and systems are scanned, so you’re in control of what is removed or blocked from your computer.

  • Best for: individuals and small business owners.

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MyCleanPC.com Company Information

Company Name:
MyCleanPC / USTechSupport
Company Type:
Private
Year Founded:
2004
Address:
1541 Ocean Ave #200
City:
Santa Monica
State/Province:
CA
Postal Code:
90401
Country:
United States
Phone:
844-714-8402
Website:
www.mycleanpc.com
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