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About Total Defense
Total Defense has been a global leader in Internet security and antivirus software since 1992. Total Defense products protect you and your PCs, Macs, Android tablets and smartphones against viruses, ransomware, and identity theft. Total Defense's friendly US-based technical support and customer care teams are committed to protecting customers from the dangers of online threats everyday.
Total Defense Reviews
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Laurie was very helpful with helping me the renewing the Total Defense for my computer for another year. She was very Professional, and she had a very pleasant voice. She explained all information in regard to the Total Defense. She also explained that if I had and problems that I could give them a call at the 1-800 number. Laurie also expressed how the Total Defense will protect the computer at all times and will let you know that is not a good site to go on and will pop up and give you a warning not to go that WebSite. Laurie gave good information which was very helpful.
Thanks, happy to hear you've experienced excellent service from our highly skilled technical support team.
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TD support in enabling recovery of my Total Defense coverage. I was very nearly scammed by an intricate and clever ruse. Those parties gained access to my computer and actually transferred funds between our bank accounts. But was caught them just before they would have transferred $30K in funds to their own account.
Naturally we were concerned about our compromised bank accounts. After we secured those with the financial institutions. We next turned our intention to re-securing the computer. I hoped that Total Defense might be able to provide support, but wasn't sure. I called into TD and was connected with Laurie of the TD Tech Support. Laurie listened to my description of the situation thoughtfully, and quickly assured me that TD would help.
Laurie quickly identified that, when the scammer held control of my computer, he uninstalled our Total Defense capabilities. Laurie then patiently stepped me through the process of restoring Total Defense, as well as removing the software that the scammer had loaded on my laptop to gain control of it. Whereas it took many/hours or days to re-secure our financial accounts, Total Defense was able to restore our computer-based security in only 30-45 minutes. Of course, through the resourcefulness and professionalism in support from Laurie and the TD team, we've realized far more value than what we paid for our Total Defense subscription. Very much appreciated.
Your feedback regarding your recent experiences with Total Defense is greatly appreciated.
The Totaldefense program run on a timely basis on my pc. The scan detected a windows registry problem that I tried on my own to resolve to no avail. I called the tech support and they answered right away. The first person had to pass it along to someone else who within the day provided the steps needed to get the register fixed. TotalDefense runs in the background and does not slow down my machine. Great product and have been using it for a few years no on 4 pc's and 3 phones. I will continue to use.
So glad to hear you had a great experience with our support and internet security software. On behalf of the entire security support team, thank you!
When I went to renew my subscription with Total Defense for the first time since I purchased it, upon checkout, an ICON appeared saying I had "Coupon Codes". I clicked on the first one that said: "WELCOME 25" The 2nd one simply said: "WELCOME". When I did that and clicked on "Checkout", it didn't take off anything on my order.
I called the "877" number that appeared on the website and spoke to Customer Service Representative, Lori **. She said she wasn't aware your company had never used coupon codes. However, to her credit, she refunded me $20 towards this renewal because I am a new customer. It was much appreciated as I am going through a rough time right now. Thank you for employing people like her, she is a credit to your company!
Thank you for the review. We truly value your continued business and look forward to serving you in the future.
I am Sr. Citizen & called & talked to Carlos. He was very kind & told me he would send email with link to download and make changes. I "think it worked". I didn't know that it was going to do something to the "old" laptop which already had Total Defense on it, but it is now fixing issues on that computer for T.D. so I hope I didn't do something wrong as just this morning it said I was fully protected. The download had me uninstall McAfee which came on the new computer. Thanks for caring for us old folks. Carlos said I could call him back if I had problem. The reason I didn't give 5 star is because everything is a little bit of a problem for me.
Thank you for the review. We truly value your continued business and look forward to serving you in the future.
First, a tech answered immediately. Awesome. Second. He was knowledgeable and knew right away how to help resolve my issue. I received the helpful email and links immediately following our phone call. All is well in my Total Defense world again.
Thanks for the wonderful rating. Glad one of our expert technicians could help.
Lori was very helpful and sent the proper links to solve the issue. I downloaded and rebooted my computer and all was fixed. I was able to do all the scans that I needed to do. Again Lori... thank you for all the assistance you gave me... all is good!!
Thank you so much for the 5-star review and such positive feedback regarding your support experience with Total Defense.
Called last night for advice on an issue with Cricut Design Center. Rep helped me snooze Total Defense for 10mins so I could determine if antivirus blocking program as Cricut IT suspects. This was not the issue. Still has Cricut issue when Total Defense snoozes. Rep let me know they have not heard of any problems with Cricut. Moving this back to Cricut IT. Thanks for your help.
Glad we were able to assist. Thanks Kendra!
Carlos ** provided me assistance and the information I needed to properly install the system on my phone. He was fantastic. Prompt, informative and kind. He was knowledgeable and positive and he followed up to be sure the solution worked. The product is a very valuable tool for my security.
Glad we were able to assist. Prompt and accurate resolution with friendly technical support specialists, is exactly what we strive for, and we are extremely grateful for such positive feedback.
I am a Mediacom customer and it showed my Total Defense had expired but Carlos ** helped me get it updated and I am now not concerned with my internet! Thank you, thank you, thank you, Carlos **! I can now use my internet without fear of being hacked!
Thanks for the feedback! We are happy to hear you've experienced excellent service from our highly skilled customer service team.
Total Defense author review by Shelley Elmblad
Total Defense software protects your internet-connected devices from malware and viruses. It is a subscription service that you can renew annually for optimal protection, and the company guarantees results.
Services: In addition to malware and virus protection, Total Defense also offers PC tuneups and online backup services.
Protect all your devices: Total Defense can protect all of your internet-connected devices, like laptops, desktops, tablets and more. For $60 you can cover five devices for a year; if you need more coverage, you can always add it on.
Free tech support: You can call the tech support or customer care line weekdays during business hours for help with downloading, installation, updates and more.
Automatic renewal service: Total Defense automatically renews your service at the end of a year so you don’t have to go a day without protection. Of course, you can also cancel your service at any time.
Virus-free guarantee: If a virus happens to slip through Total Defense’s protections, the company will remove it for free. If they can’t, you’ll get your money back. They also have a money-back guarantee if you aren’t happy with the service up to 60 days after your purchase.
Shelley Elmblad is a writer with years of experience covering small business, mobile apps, personal finance and tax software. Shelley’s goal is to help others choose the best software to run a small business, track personal finances and save money.
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