Total Defense

Yes I would just like to say that upon my contacting Total Defense I was connected with GARY. I explained my situation to him. He was very patient & attentive listened to my description of my situation until I was finished. Then he replied as I returned the courtesy and listened to him. He explained to me what he had to do to resolve the situation, instructed me as to what I had to do so that he could take care of the problem so when I finished my part GARY took over, did his thing and sure enough the problem was solved. I was very satisfied with his time & patience with me and would be very glad to recommend his services to other customers that ask for references as to what kind of program should they choose for their computer. THANK YOU SO MUCH GARY. YOU SURE ARE APPRECIATED.

I contacted by email and a follow up phone call and got connected to Dan **. I further explained my problem and things I did not understand like pressing fix now in one section would create an outcome in 3 others and how come it backed up all my files to the cloud. At this point Dan asked me a few questions and from that he was able to tell me about this new suite, upgraded 1week ago and all things relevant to keeping our computer safe and importantly how to access the cloud if need be. I went from a guy in panic to feeling soothed by his ability, the way he went about explaining things with his very calming approach. This guy is an absolute asset to you as he was to me in attending to our concerns. Thanks Dan and Total Defense 10 plus years with you. An Email a phone call and all fixed in 10 minutes and we are in Melbourne Australia. Thank you all Billie **.

Customer Care and Technical Support Associates are courteous and prompt, thorough, professional and ready to tackle any issue. I am appreciative of the substantive response to my questions. As a discerning adult, I am always careful online, and I feel secure knowing this company strives to provide the very best in computer protection. Overall, I believe this product is a great value.

Good Day All! My name is Kenyatta and I recently completed a call concerning a refund for making an additional purchase by mistake. I made a mistake also with the young man's name and said his name is 'Tyler' and I have learned that his name is Taylor! I am sorry Taylor because I do not like my name to be mispronounced! I won't forget you because that is my child's name too! I connected with him at approximately 10:35 a.m today. I do not normally take time out to do surveys. However, when someone has done a well or exceptional job I try to tell them or the subordinate at the time. Surveys take time that I do not want to commit to; and I do not usually complete them. I want to take the time to say that Good and Solid Customer Service to the people these days is few, far, and in between; and even sometimes slim to none!

While trying to renew my subscription to Total Defense, I encountered some problems with the download. I had a small laptop which had not been used for a year or so and the anti virus software had expired. I ran into problems I could not solve, so I called customer service. I was put in touch with Carlos **, who was very helpful. My problem had several levels of difficulty, and he synced in to my computer and it was really cool to be able to watch as he clicked through and solved all of the problems in a short amount of time. He fixed a lot of issues which kept the download from happening, and in the end, everything worked perfectly. You have a good Tech working for you. He was patient with me (as I was a little anxious) and he worked through the problems systematically and with skill. He solved the problem, and that was the goal. Thanks, Carlos, you made my day.

The service tech was very professional, and resolved my problem immediately. I appreciated the expedient manner he exhibited when taking control of my computer and installing my new anti-virus subscription. This overall experience ensures that I will recommend TotalDefense to friends and family.

The gentlemen was very helpful, friendly and was done in a timely manner. He got the virus protection download on the computer for us and helped with everything we ask. I would definitely recommended Media com to friends and family.

Excellent service in the end. After calling and calling and speaking with Don on several occasions, I finally got answers about my rebate. Even though I sent in the wrong information in September. Then finally I was informed that they needed the bar code from the package. Thank you so much.

Taylor was super helpful and answered all of my question. He was able to fix the problem, with just one phone call and email. He’s really a supportive and professional. He understood what the problem was and was able to fix the problem on a timely manner. Thanks so much!

Lori was the representative that helped me today. She was patient, knowledgeable and made the process easy. She responded quickly to my email and moved the request for rebate to the next step. Hopefully the rebate department will be satisfied with the document provided.