Total Defense

TD support in enabling recovery of my Total Defense coverage. I was very nearly scammed by an intricate and clever ruse. Those parties gained access to my computer and actually transferred funds between our bank accounts. But was caught them just before they would have transferred $30K in funds to their own account.

When I went to renew my subscription with Total Defense for the first time since I purchased it, upon checkout, an ICON appeared saying I had "Coupon Codes". I clicked on the first one that said: "WELCOME 25" The 2nd one simply said: "WELCOME". When I did that and clicked on "Checkout", it didn't take off anything on my order.

I am Sr. Citizen & called & talked to Carlos. He was very kind & told me he would send email with link to download and make changes. I "think it worked". I didn't know that it was going to do something to the "old" laptop which already had Total Defense on it, but it is now fixing issues on that computer for T.D. so I hope I didn't do something wrong as just this morning it said I was fully protected. The download had me uninstall McAfee which came on the new computer. Thanks for caring for us old folks. Carlos said I could call him back if I had problem. The reason I didn't give 5 star is because everything is a little bit of a problem for me.

Today I called because I had renewed my Total Defense online, but was still getting notices that I was unprotected. ** gave me clear directions on how to fix the issue, but she also went into my account. There, she saw that I had a subscription which had auto renewed, which I was unaware of. Along with the one I had renewed online, I was over covered. She looked at both. Asked me a few questions and quickly assessed my needs. She canceled the less appropriate one, assured me the other one was in effect, informed me I would receive a refund, and gave me simple instructions to follow so I could see it was activated (which worked by the way.) It was a delightful experience. Fast, efficient and friendly. She did a top notch job and this experience makes me want to stay with your company. Thank you **!

I received an automated call from VISA this morning with possible fraudulent activity from a Digital Store. I called VISA and while on the phone I used the email option to contact Total Defense for confirmation on the price. After finding out it was Total Defense from VISA there was already a response with the amount from Lori. I let VISA know this was an authorized charge and they said they flagged it so the next attempt would go through. Just as any fyi Total Defense tried twice. Exceptional service by Lori **. Imagine at this day and age I got a response most expeditiously, accurate information and all while still on the phone with VISA. Hoping the charge was able to be processed. Any questions you can reach out to me at **.

Today I had the pleasure to speak to your representative, Dan, concerning automatic payments to my account. I am happy that I enrolled in the Total Defense program, but I cannot continue with automatic payments. I will continue to make payments, but I will do it via my email. Dan was very professional and pleasant to work with today. I will tell a friend.

I purchased a new laptop and wasn't sure whether what options existed with my current license. Service was prompt with information and links to what was required for me to download the software. I was able to download the software which was inclusive of my current license. It also removed the existing anti-virus software which came with the laptop.

Spoke with Dan twice and he was very patient and extremely professional. He talked me through the installation process and then helped me with a password reset issue. Hope to be able to claim a rebate for this Total Defense, Not used to working with Chromebooks but Laptops.

Dan helped me get the correct screen on the computer so that I could download Total Defense. I was shocked when I looked on my up arrow and did not find Total Defense there. I recently had a new printed installed, Maybe that is when I lost Total Defense. Dan was very considerate as I am not that computer savvy. Thank you.

Agent was able to set me up right away to this warranty. Agent was very professional and courteous. She went above and beyond expectations. I wished all customer service agents could be as professional and courteous. Thank you.