Total Defense

When I went to renew my subscription with Total Defense for the first time since I purchased it, upon checkout, an ICON appeared saying I had "Coupon Codes". I clicked on the first one that said: "WELCOME 25" The 2nd one simply said: "WELCOME". When I did that and clicked on "Checkout", it didn't take off anything on my order.

Today I called because I had renewed my Total Defense online, but was still getting notices that I was unprotected. ** gave me clear directions on how to fix the issue, but she also went into my account. There, she saw that I had a subscription which had auto renewed, which I was unaware of. Along with the one I had renewed online, I was over covered. She looked at both. Asked me a few questions and quickly assessed my needs. She canceled the less appropriate one, assured me the other one was in effect, informed me I would receive a refund, and gave me simple instructions to follow so I could see it was activated (which worked by the way.) It was a delightful experience. Fast, efficient and friendly. She did a top notch job and this experience makes me want to stay with your company. Thank you **!

I contacted Total defense after several months of not receiving my $75 rebate. Honestly at first when I called In. I felt the rep was giving me a hard time. Giving me the run around because I was giving him the name I strongly believed it was under and wasn't finding it. I kept giving him additional info but wasn't able to find it... so I was getting very frustrated because I was giving him Almost everything He was requesting but wasn't able to find it. After about an hour of trying to deal with him, he had his manager called me LORI and she went above and beyond... and she was able to locate my info as it was MY MISTAKE, it was under my nephew's brother's name which I Didn't know that. And I felt bad, but she went above and beyond. Thanks very much LORI for helping out and going the extra mile!!!!

Total Defense Software has the best support coverage I have had to deal with. And believe me I am 70 and have dealt with many customer service people. You could tell by the voice of the representative I was dealing with that her only concern at that moment was me and my issue. You can tell when someone doesn't want to help you in their voice. They were fast in dealing with my problem and resolved the issue immediately. You can reassure Total Defense software is as good as their support coverage. I have had total defense for years and have never had any hacks on my computers. I have four units in my house and they all have Total Defense. So protect your computers with Total Defense software and know your personal information and computers are protected. Know that is you have any problems.

I am new to Total Defense and was using a trial version. Today, after receiving a email notice the trial was ending soon, I went on to the website and purchased the Ultimate. After looking at the website further, I wanted to change my subscription to a better plan. After looking around "my account" I couldn't find any way to perform this function, so I sent an email to support. A few minutes later I had a response from Laurie **. She advised me she would reimburse the first order so I could purchase the new order. Again, a few minutes later I had confirmation she took care of things. I was completely impressed how efficient and quickly this all happened. I am hoping moving forward that my experience is always as good as it was today.

Quickly and accurately solved my issue. Was called by a very competent and nice guy. He could guide me through the process even though I'm almost a technical idiot. Thanks very much Total Defense! Very happy that I downloaded the mobile security app to my phone.

I was having an issue with the compatibility of the older PC Tune Up vs. the newest Security Software update when I renewed my prescription. I had called earlier with the problem and even though the Rep was very nice, I didn't know we were missing a couple of steps. Carlos sent me the instructions and links before we were even done with the call. Friendly, Knowledgeable and had me on my way in no time. Great working with your team.

Excellent customer service. Very helpful, polite and professional. I was upset that I did not receive my rebate so I came across my paperwork and reminded me.

Very grateful for all your help, you were so understanding.

Very prompt and excellent help thank you very much. The program is very excellent and have not any problems with my computer. Is very easy to use. Thank you very much. I will recommend this program to all my friends and they will have less problems than I if they expect ahead before.

I submitted a support ticket, Lori replied within a short time with a suggested fix and the problem was easily resolved. Quick, efficient and professional support. I have used Total Defense and its CA predecessors for more than 10 years and I'm very happy with the security it provides and would recommend it highly.