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Total Defense
Total Defense
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Overall Satisfaction Rating
4.97/5
  • 5 stars
    532
  • 4 stars
    11
  • 3 stars
    1
  • 2 stars
    0
  • 1 stars
    1
Based on 545 ratings submitted in the last year
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Total Defense

ConsumerAffairs Accredited Brand

Total Defense has been a global leader in Internet security and anti-malware software since 1992. Total Defense products protect you, your family, and your PCs, Macs, Android tablets and smartphones against viruses, ransomware, and identity theft. Total Defense's friendly US-based technical support and customer care teams are committed to protecting consumers from the dangers of online threats everyday.

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666 Total Defense Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 15, 2018

Needed help getting rid of a malicious program that invaded my computer. Called Total Defense for technical help and was assisted by Taylor ** who was great in guiding me through the steps needed to get rid of that invasion and back to my programs.

Total Defense response

We appreciate your feedback Barbara!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 14, 2018

Very friendly, quick, knowledgeable service. He worked swiftly and told me step by step what he was doing then started working on my PC... and said he would give me a call back when he was done. Thank you for your service.

Total Defense response

Thank you for taking the time Mira!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 13, 2018

The gentleman that I spoke to was very helpful and explained everything that I was concerned about. He was extremely respectful and definitely an asset to your company. Thank you for the very positive experience that I had.

Total Defense response

Thank you for your feedback Joseph!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 12, 2018

I had trouble updating my anti-virus on my mobile phone. I called the Customer Helpline, and Gary ** helped me right away. He knew exactly what to do, and was both fast and friendly. It was great to speak to a knowledgeable person such as Gary.

Total Defense response

Great to hear! Thanks Carol!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 12, 2018

I needed help and it was done easily with Taylor's help. He stayed online and took remote control to help with the reinstallation. Very happy with your company, I've always received the help I've needed. The only problem is I'm in Western Australia and contacting you guys means having to get up really early or staying up really late. all in all, all good.

Total Defense response

Thank you Miriam for taking the time!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 12, 2018

The service was very good and for the time they spent it was well worth the price paid. I have used this service on other computers in the past and would recommend this software to friends at any time in the future.

Total Defense response

Thanks for your valuable feedback Eddie!

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Rated with 5 stars
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Verified Reviewer Verified Buyer
Original review: Nov. 12, 2018

I got a pop up from Microsoft saying that I had to call them (**) to fix it or I would be reported for having pornographic items on my IP address. I started to comply but called Total Defense. Taylor ** immediately assured me not to panic and that it was a scam. He helped me install my Total Defense software that I thought I had already downloaded upon purchase. Everything is fine. Thank you!!!

Total Defense response

Glad to hear it Carolyn!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 9, 2018

It was a nice experience to talk with Gary, customer service rep. at Total. He was able to give me a super deal for another year as we are seniors and on a set income. He was courteous and very helpful.

Total Defense response

We appreciate your time Irene!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 9, 2018

I was very pleased with Daniel's patience, expertise and resolution of my issue. It took a few tries to get into my account, but between the two of us, he was able to do it. I don't know what else to write except that I'm happy the program got transferred to my new computer.

Total Defense response

Glad to hear it Elaine!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 9, 2018

Good man Taylor went smooth. Very professional. Most helpful. Walked through it ok, explained how the service worked and would be billed again in one year but I would recommend it to my friend. I bought this from Conns Appliance Shreveport LA.

Total Defense response

Thank you Danie for your feedback!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 8, 2018

Mr. ** was very efficient and I am very happy with his work. He has done an excellent in making me feel confident knowing that my computer is safe. Now all I need is to explore the rest of my computer because I am a new owner am and I must learn to use this responsible.

Total Defense response

Thank you Myrna for your feedback!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 8, 2018

The experience at Conn's was wonderful, the salesman Jean was great. He answered all my questions with precision and knowledge. The technical support at Total Defense was awesome. Had a hiccup with the installation but the technical support rep was right on top of it right away. Was a great customer service experience.

Total Defense response

Much appreciated. Thanks Harry!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 8, 2018

Taylor was very helpful and knowledgeable in answering all of our questions. He made it easy for us to add Total Defense to our new computer. It is always nice to be able to the tech support with any questions we have and have our problems solved.

Total Defense response

Thank you for taking the time Tom!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 8, 2018

My experience was pleasant and quickly done. Received discount for my Total Defense protection. I will surely recommend this service to others looking for coverage for their devices. I have enjoyed using Total Defense in the past. Reformative information on updating etc.

Total Defense response

We appreciate your feedback Thyra!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 7, 2018

Gary was so helpful! He assisted me with renewing my Unlimited subscription. Then he uninstalled my old subscription and installed the new one I renewed in no time. I am going to recommend Total Defense to my friends and family based on the great support I receive.

Total Defense response

We're delighted that you are pleased with our support Judy!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 6, 2018

Taylor recognised my issue immediately, and quickly fixed it remotely, meaning I was able to keep working on my PC while he dealt with it. He was very helpful, and was friendly & helpful. Thanks Taylor, and the rest of the TD team. I've been a customer since 2009, and this is why!

Total Defense response

Glad to hear it Tracey!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 6, 2018

Helped with computer to get Total Defense on the computer, I would tell every one you all are good to help with any computer. You all are better the rest of the security because at least you take your time with your customers.

Total Defense response

Thank you for your feedback Marseille!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 6, 2018

Installed anti virus for me. Appreciated the service. I had tried to install it myself a couple weeks ago, but somehow it failed. I had trouble with wifi for my printer a week or so ago, but that has been fixed also.

Total Defense response

We appreciate your comments Harry!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 6, 2018

Gary gave me excellent service and help. Very much appreciated. Saved a lot of time. Thanks Gary, spent 1 and 1/2 hours on phone with Mediacom no hookup. Gary did it in 15 minutes. Great job. Total trust in job well done.

Total Defense response

We always like to hear from our customers Bernie!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 6, 2018

I discovered that my Total Defense product, which I have paid for, was no longer installed on my computer. Your tech Gary was very helpful when I called. Not being very good with computers, he was very patient with me and was able to remotely install my software for me. Thanks again Gary!

Total Defense response

Glad to hear it George!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 5, 2018

Renewed product, which had been recommended by an IT person a couple years ago. I am very pleased with the product. It was easy to renew for me as I am limited in my technology skills. The agent I called to verify my order was very professional and informed and courteous.

Total Defense response

We appreciate your feedback Adele!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 5, 2018

It was a true PLEASURE working with Gary on activating Total Defense on my new device. He was very knowledgeable and professional on helping me. He made me feel that he really enjoyed helping people as a Custer Service Agent. GREAT JOB Gary. THANKS.

Total Defense response

Thank you for your great comments Ron!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 3, 2018

Gary, the agent I reached, was wonderful. He was knowledgeable, efficient, and accurate. A very pleasurable experience. I was able to download the required software seamlessly. Represented your client, Mediacom, extremely well. They could take a lesson from Gary.

Total Defense response

We appreciate your feedback James!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 2, 2018

Love the simpleness of it and the help of the REAL PERSON was and I was talking to someone I could understand in ENGLISH. Very pleasant. Didn't have to wait very long to get a response... Not too crazy about the music very much but it was more than worth it. Thanks sooo much.

Total Defense response

Great to hear! Thanks Michael!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 2, 2018

Dan was very helpful. I needed to updated account because my husband passed away in April, & acct. was in his name & credit card. Dan made it very easy to do what was necessary to update. Thanks again, Dan, for your help.

Total Defense response

Glad we could assist you Patricia!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 2, 2018

I am an 82 year man and want to thank Talyor for his wonderful customer service and expertise in installing your antivirus protection... I had no idea how to install the program and he assured me that he would do this for me... He is an asset to your company. Thank you.

Total Defense response

Thank you Alfred for taking the time!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 2, 2018

Gary was Extremely helpful with the renewal process of my anti-virus software! Thank you so much for the great customer service! I would certainly give Gary a raise if I were his boss! I hope to have this kind of service the next time I have to renew!

Total Defense response

We're delighted that you are pleased with our support Christopher!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 2, 2018

I had updated an older computer from Windows 8.1 to Windows 10, which caused my PC TuneUp program to disappear. Taylor ** helped me by re-loading the program and stayed on the phone with me until it was done. Great service!

Total Defense response

We love to hear from our customers. Thank you Richard!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 2, 2018

Was receiving threat notices from Window Defender and Dan ** from Total Defense help me solve the problem. He was a big help and feel relieved that my computer is totally secure. Would recommend Total Defense highly for anyone looking for computer security.

Total Defense response

Many thanks for your feedback Phillip!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 2, 2018

My experience with the renewal of PC Tune-Up went very very well. My phone conversation with Gary was exceptionally good and as a result I will come back next year. I would definitely recommend your services to my friends and family. Thank again!

Total Defense response

Thanks William! That's great to hear!

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Total Defense expert review by Shelley Elmblad

Total Defense software protects your internet-connected devices from malware and viruses. It is a subscription service that you can renew annually for optimal protection, and the company guarantees results.

  • Services: In addition to malware and virus protection, Total Defense also offers PC tuneups and online backup services.

  • Protect all your devices: Total Defense can protect all of your internet-connected devices, like laptops, desktops, tablets and more. For $60 you can cover five devices for a year; if you need more coverage, you can always add it on.

  • Free tech support: You can call the tech support or customer care line weekdays during business hours for help with downloading, installation, updates and more.

  • Automatic renewal service: Total Defense automatically renews your service at the end of a year so you don’t have to go a day without protection. Of course, you can also cancel your service at any time.

  • Virus-free guarantee: If a virus happens to slip through Total Defense’s protections, the company will remove it for free. If they can’t, you’ll get your money back. They also have a money-back guarantee if you aren’t happy with the service up to 60 days after your purchase.

  • Best for: people with internet-connected devices and computers to protect from viruses and malware.

Profile picture of Shelley Elmblad
Shelley Elmblad Financial Software Contributing Editor

Shelley Elmblad is a freelance writer with years of experience covering small business, personal finance and tax software and mobile apps. Shelley’s goal is to help others choose the best software to run a small business, track personal finances and save money.

Total Defense Company Information

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Company Name:
Total Defense
Website:
www.totaldefense.com
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