Total Defense

Needed help getting rid of a malicious program that invaded my computer. Called Total Defense for technical help and was assisted by Taylor ** who was great in guiding me through the steps needed to get rid of that invasion and back to my programs.

Very friendly, quick, knowledgeable service. He worked swiftly and told me step by step what he was doing then started working on my PC... and said he would give me a call back when he was done. Thank you for your service.

The gentleman that I spoke to was very helpful and explained everything that I was concerned about. He was extremely respectful and definitely an asset to your company. Thank you for the very positive experience that I had.

I had trouble updating my anti-virus on my mobile phone. I called the Customer Helpline, and Gary ** helped me right away. He knew exactly what to do, and was both fast and friendly. It was great to speak to a knowledgeable person such as Gary.

I needed help and it was done easily with Taylor's help. He stayed online and took remote control to help with the reinstallation. Very happy with your company, I've always received the help I've needed. The only problem is I'm in Western Australia and contacting you guys means having to get up really early or staying up really late. all in all, all good.

The service was very good and for the time they spent it was well worth the price paid. I have used this service on other computers in the past and would recommend this software to friends at any time in the future.

I got a pop up from Microsoft saying that I had to call them (**) to fix it or I would be reported for having pornographic items on my IP address. I started to comply but called Total Defense. Taylor ** immediately assured me not to panic and that it was a scam. He helped me install my Total Defense software that I thought I had already downloaded upon purchase. Everything is fine. Thank you!!!

It was a nice experience to talk with Gary, customer service rep. at Total. He was able to give me a super deal for another year as we are seniors and on a set income. He was courteous and very helpful.

I was very pleased with Daniel's patience, expertise and resolution of my issue. It took a few tries to get into my account, but between the two of us, he was able to do it. I don't know what else to write except that I'm happy the program got transferred to my new computer.

Good man Taylor went smooth. Very professional. Most helpful. Walked through it ok, explained how the service worked and would be billed again in one year but I would recommend it to my friend. I bought this from Conns Appliance Shreveport LA.

Mr. ** was very efficient and I am very happy with his work. He has done an excellent in making me feel confident knowing that my computer is safe. Now all I need is to explore the rest of my computer because I am a new owner am and I must learn to use this responsible.

The experience at Conn's was wonderful, the salesman Jean was great. He answered all my questions with precision and knowledge. The technical support at Total Defense was awesome. Had a hiccup with the installation but the technical support rep was right on top of it right away. Was a great customer service experience.

Taylor was very helpful and knowledgeable in answering all of our questions. He made it easy for us to add Total Defense to our new computer. It is always nice to be able to the tech support with any questions we have and have our problems solved.

My experience was pleasant and quickly done. Received discount for my Total Defense protection. I will surely recommend this service to others looking for coverage for their devices. I have enjoyed using Total Defense in the past. Reformative information on updating etc.

Gary was so helpful! He assisted me with renewing my Unlimited subscription. Then he uninstalled my old subscription and installed the new one I renewed in no time. I am going to recommend Total Defense to my friends and family based on the great support I receive.

Taylor recognised my issue immediately, and quickly fixed it remotely, meaning I was able to keep working on my PC while he dealt with it. He was very helpful, and was friendly & helpful. Thanks Taylor, and the rest of the TD team. I've been a customer since 2009, and this is why!

Helped with computer to get Total Defense on the computer, I would tell every one you all are good to help with any computer. You all are better the rest of the security because at least you take your time with your customers.

Installed anti virus for me. Appreciated the service. I had tried to install it myself a couple weeks ago, but somehow it failed. I had trouble with wifi for my printer a week or so ago, but that has been fixed also.

Gary gave me excellent service and help. Very much appreciated. Saved a lot of time. Thanks Gary, spent 1 and 1/2 hours on phone with Mediacom no hookup. Gary did it in 15 minutes. Great job. Total trust in job well done.

I discovered that my Total Defense product, which I have paid for, was no longer installed on my computer. Your tech Gary was very helpful when I called. Not being very good with computers, he was very patient with me and was able to remotely install my software for me. Thanks again Gary!

Renewed product, which had been recommended by an IT person a couple years ago. I am very pleased with the product. It was easy to renew for me as I am limited in my technology skills. The agent I called to verify my order was very professional and informed and courteous.

It was a true PLEASURE working with Gary on activating Total Defense on my new device. He was very knowledgeable and professional on helping me. He made me feel that he really enjoyed helping people as a Custer Service Agent. GREAT JOB Gary. THANKS.

Gary, the agent I reached, was wonderful. He was knowledgeable, efficient, and accurate. A very pleasurable experience. I was able to download the required software seamlessly. Represented your client, Mediacom, extremely well. They could take a lesson from Gary.

Love the simpleness of it and the help of the REAL PERSON was and I was talking to someone I could understand in ENGLISH. Very pleasant. Didn't have to wait very long to get a response... Not too crazy about the music very much but it was more than worth it. Thanks sooo much.

Dan was very helpful. I needed to updated account because my husband passed away in April, & acct. was in his name & credit card. Dan made it very easy to do what was necessary to update. Thanks again, Dan, for your help.

I am an 82 year man and want to thank Talyor for his wonderful customer service and expertise in installing your antivirus protection... I had no idea how to install the program and he assured me that he would do this for me... He is an asset to your company. Thank you.

Gary was Extremely helpful with the renewal process of my anti-virus software! Thank you so much for the great customer service! I would certainly give Gary a raise if I were his boss! I hope to have this kind of service the next time I have to renew!

I had updated an older computer from Windows 8.1 to Windows 10, which caused my PC TuneUp program to disappear. Taylor ** helped me by re-loading the program and stayed on the phone with me until it was done. Great service!

Was receiving threat notices from Window Defender and Dan ** from Total Defense help me solve the problem. He was a big help and feel relieved that my computer is totally secure. Would recommend Total Defense highly for anyone looking for computer security.

My experience with the renewal of PC Tune-Up went very very well. My phone conversation with Gary was exceptionally good and as a result I will come back next year. I would definitely recommend your services to my friends and family. Thank again!