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Total Defense

Total Defense
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Overall Satisfaction Rating 4.92/5
  • 5 stars
    356
  • 4 stars
    18
  • 3 stars
    2
  • 2 stars
    1
  • 1 stars
    0
Based on 377 ratings submitted in the last year
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Total Defense has been a global leader in Internet security and anti-malware software since 1992. Total Defense products protect you, your family, and your PCs, Macs, Android tablets and smartphones against viruses, ransomware, and identity theft. Total Defense's friendly US-based technical support and customer care teams are committed to protecting consumers from the dangers of online threats everyday.

Total Defense Call Now Toll Free (877) 906-8816 Learn More Get Pricing 
Total Defense
Call Now Toll Free
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Total Defense Reviews

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Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 30, 2020

I have been a TD client for 5 years with my PC, never a problem. I called TD for help installing TD on my husband's new laptop. I received instructions and a link from Laurie, installed it easily. (I am not very skilled at all on computers). Over the weekend my PC became excruciatingly slow, appeared to have a virus. My TD showed a red warning stating my virus scanner was not working, I was not protected. I called and spoke with Laurie again. After explaining what was happening, she said she needed to talk to her supervisor. She was trying to contact her while I was on the phone. I requested the info be emailed as I had an appt to go to.

When I returned, the instructions and links to uninstall, use the cleaner, and reinstall were waiting for me. Instructions were concise and clear. My computer was barely cooperating but I got it done. Laurie was quick to check with her supervisor instead of telling me to try this or try that like IT people at other companies. She was clear and easy to understand when she spoke (unlike IT at other companies). The surprised look on my husband's face when I said I fixed it, made my day. Excellent service.

Total Defense response

Thank you for your feedback! We truly value your continued business and look forward to serving you in the future.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 27, 2020

    What a nice lady. The experience I had with Lori ** was great. She knew her business and was very courteous and understanding of my situation. I'm not too familiar with the computer and she put me at ease and make going through the procedure very easy. She did not make me feel uncomfortable with my limited knowledge of the computer.

    She made a trying time for me very easy very smart lady a great deal of understanding and patience involving my problem. She took care of it really fast and I must say in all honesty she is an asset to your company. If there were more people like her doing business with the public would be so much easier to get things done. Thank you Lori. If I have another problem I will definitely ask for you. Once again thank you very much and stay safe.

    Total Defense response

    Thank you for your review, it’s was our pleasure to assist you. We appreciate the opportunity to help and love the feedback.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 15, 2020

    Sad but true, I can't remember the last time I actually got SUPPORT from any place or website, like today. She was extremely helpful, on point, waited with me through switching out of things I didn't know, and the best part, is she has a personality! I didn't want to disconnect on her from being frustrated, granted it was over chat so I couldn't hear her voice, but I didn't get even the slightest impression that I was putting her out by having her help me. We joked and laugh, with everything going on in the world, especially right now.. It was good to laugh & smile while getting the help I needed. She was great!!! I have confidence in Total Defense, after chatting with her. I can only hope that if for whatever reason I might need help again, I get her again. She's the SUPPORT that every customer needs.

    Total Defense response

    Thanks for the review! We are happy to hear you've experienced excellent service from our highly skilled technical support team.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 5, 2020

    2 components of Essential Anti-Virus suddenly stopped working. Every time I tried to do either a custom scan or an exclusion the program looked like it was going to work, it cleared the page, a blue circle started spinning and then it just shut down. I never got to the stage of telling the program which file(s) I want to scan or which folder I want to exclude. I did not get any error messages!

    Emails to TD support were answered immediately by Ms ** with suggestions to solve the problem (complete with TD URL's to obtain necessary files). When they didn't work she arranged for a technician, Dan, to talk to me directly by phone. He thought that it was a MS problem with an incomplete or faulty update and arranged for TD to a remote connection the next day so they could confirm. Coincidentally MS did an unscheduled update that evening and afterwards the problem disappeared. Problem solved! Obviously MS at fault again. Most impressed by the top notch service, which is something I have come to expect from TD.

    Total Defense response

    Glad we were able to assist. Prompt and accurate resolution with friendly technical support specialists, is exactly what we strive for, and we are extremely grateful for such positive feedback.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 14, 2020

    Was unsure if a prompt to renew was malware or valid, so I called the Total Defense renewal line. Daniel immediately put my mind at ease and patiently walked me through the renewal process. He helped me discover that one of our devices had somehow had its Total Defense completely deleted, leaving me with only a basic free product (probably a house guest's doing). He also advised me how to remove annoying and persistent pop ups that had plagued us for a long time. I thought I could do the download by myself, but when I was was unsure of a step, I replied to Daniel's download info. He promptly sent me the solution. So nice to have a US based support person who was both kind and patient. Definitely happy with our many years as a Total Defense customer.

    Sincerely, Susan & Richard **

    Total Defense response
    Your patronage to Total Defense for the so many years is more than appreciated.

    I hope you continue to enjoy your experience with the company.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 19, 2020

    Thank you Lori. She was quick and efficient to help me confirm we still have activation accounts left with Mediacom and she confirmed my activation was successful. Great experience after being disconnected when I tried to start with mediacom customer service.

    Total Defense response

    Great to hear. On behalf of our highly skilled technical support team, thank you very much!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 13, 2020

    After a couple of attempt at redeeming my rebate. I spoke to Daniel this morning who told me what to do. Then when I called ack and spoke to Lori who was wonderful to help me with some difficulties I had earlier with my rebate. Everything went smoothly and quickly.

    Total Defense response

    Glad we were able to assist. On behalf of our entire US-based support team, thank you!

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 12, 2020

    After many years of trouble-free service, the download to my new computer hit a snag. A few emails later we connected for a Team Viewer session. It was no easy fix but Lori managed to resolve the issue. I am very grateful for the help. I will continue to recommend your product.

    Total Defense response

    On behalf of the security support team, thank you so much for the 5 star rating and positive review regarding your experience with Total Defense.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 11, 2020

    My devices have been well-protected by Total Defense for many years. I recently received support to include protection for my mobile Smartphone. Lori speedily and patiently showed me how to do so and to cancel the trial version that was downloaded as a precautionary measure. Thank you, Lori!! Total Defense continues to be my prime support for protection. The quality of service and product is unsurpassed.

    Total Defense response

    Thank you for your feedback! We truly value your continued business and look forward to serving you in the future.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 9, 2020

    Lorie ** assisted me with submitting my rebate information. She was very professional and pleasant to speak with during our call. I also corresponded with her thru email which in she was helpful in resolving my issue. Thank you very much.

    Total Defense response

    Thank you for your review. We are so glad to hear about your experience with Total Defense.

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    Total Defense author review by Shelley Elmblad

    Total Defense software protects your internet-connected devices from malware and viruses. It is a subscription service that you can renew annually for optimal protection, and the company guarantees results.

    • Services: In addition to malware and virus protection, Total Defense also offers PC tuneups and online backup services.

    • Protect all your devices: Total Defense can protect all of your internet-connected devices, like laptops, desktops, tablets and more. For $60 you can cover five devices for a year; if you need more coverage, you can always add it on.

    • Free tech support: You can call the tech support or customer care line weekdays during business hours for help with downloading, installation, updates and more.

    • Automatic renewal service: Total Defense automatically renews your service at the end of a year so you don’t have to go a day without protection. Of course, you can also cancel your service at any time.

    • Virus-free guarantee: If a virus happens to slip through Total Defense’s protections, the company will remove it for free. If they can’t, you’ll get your money back. They also have a money-back guarantee if you aren’t happy with the service up to 60 days after your purchase.

    by Shelley Elmblad Financial Software Contributing Editor

    Shelley Elmblad is a freelance writer with years of experience covering small business, personal finance and tax software and mobile apps. Shelley’s goal is to help others choose the best software to run a small business, track personal finances and save money.

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    Website:
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