Total Defense

On Sunday 28th February 2021 we received an email advising that our annual subscription had failed to automatically renew. Approximately 2 weeks ago I updated the credit card information for my account – the new details were reflecting in my account information. When I conducted a Quick Order Lookup search using my email address and last 4 digits of my new credit card my renewal subscription could not be found. When I searched my email address and last 4 digits of my old credit card the results were displayed as order unsubmitted.

Larry ** support specialist provided clear and professional response for a problem I reported. The Snooze function does not stop scheduled scans, nor does it prevent scans of USB drives which are plugged in. There is no notification in the dashboard or the system tray to say a scheduled scan is in progress. Compare the popup which displays when a USB scan starts, a Cancel button is offered. See attached picture. When the system is under heavy load because scan is in progress, it can take over a minute for the dashboard to open. I have set the scheduled scan performance to Low but the disk I/O is significant still. It would be really handy to see a new right click option on the system tray icon menu, (or a new icon) when a scheduled/usb scan starts. The menu option can read "** scan in progress" with an option to pause or cancel the scan.

I received an email stating that my rebate would be declined, because I sent a copy of my product UPC instead of the original. That was a mistake on my part and was prepared to resubmit my rebate. However, after a quick call with Lori **, with Total Defense, she was able to pull up my account, verify that I am indeed using this product, and offered to override the decline. She kept me from having to mail all of the required documentation a second time, and wait longer for my rebate. I very much appreciated this as I dreaded having to redo it all and wait longer. She was very polite, friendly, professional, and helped me resolve my issue right away. I would recommend Total Defense to anyone looking for a security program for their electronics. And while I am a new user, I have been impressed thus far with the program and the level of security it brings.

I have used Total Defense for years. This time the "renew" was for 10 devices at $99, which I did not need for my one laptop. I ordered the Total Defense product for $29.99 and thought I was all set (but I hadn't completed the install). I ignored the repeated notices to renew. Last night, with my subscription ending today, I was given two choices; renew or let Windows take over. I didn't want to do either, but didn't know how to proceed. I called TD and got Carlos **. He identified the problem, gave me instructions, and emailed instructions also.

I have been a TD client for 5 years with my PC, never a problem. I called TD for help installing TD on my husband's new laptop. I received instructions and a link from Laurie, installed it easily. (I am not very skilled at all on computers). Over the weekend my PC became excruciatingly slow, appeared to have a virus. My TD showed a red warning stating my virus scanner was not working, I was not protected. I called and spoke with Laurie again. After explaining what was happening, she said she needed to talk to her supervisor. She was trying to contact her while I was on the phone. I requested the info be emailed as I had an appt to go to.

I called customer service and got Lori in regards to an expired rebate. Lori was amazing- she was super sweet and helpful and really went above and beyond to help me. Her kindness and knowledge really made me very happy I purchased this product!!

I contacted customer service regarding an automatic renewal. Lori provided an exceptional experience - She listened, did not try to persuade or pressure, provided clear and easy to understand answers. I appreciate first, the ability to speak directly with a live person, second speaking to someone who clearly speaks English and is speaking with me and not reading from a script. Thank you Total Defense for providing not only a reliable product, but exceptional support.

I had questions about my renewal for my protection on my pc. Laurie ** answered all of my questions and put my mind at ease. I thought that my subscription had expired and she assured me that it wasn't. She was very nice and informative and I appreciated her help.

On June 1, 2021, I talked with Daniel ** twice today. He was very polite, knowledgeable and helpful in getting my yearly renewal processed. My bank emailed me asking if this was a fraud transaction, which it was not. Thank you very much.

I was having issues with adding machine to subscription. I had a subscription but was not able to get a machine added to it. Using the chat service I was able to get help to get the issues resolved. The service from the chat was great, quick, convenient, and easy. I really appreciate working on the issue until it was fully resolved.