Total Defense has been a global leader in Internet security and anti-malware software since 1992. Total Defense products protect you, your family, and your PCs, Macs, Android tablets and smartphones against viruses, ransomware, and identity theft. Total Defense's friendly US-based technical support and customer care teams are committed to protecting consumers from the dangers of online threats everyday.
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I got a new laptop June 1st or so and tech at Staples loaded a new Total Defense account for me in the new computer... using a new Hotmail e-mail address the tech got for me. My old account comes up for renewal soon, so I called to explain that that computer and account is no more, and the tech was so efficient that he asked if new account was under a different e-mail address I knew Staples tech had to give me a Hotmail account (Microsoft owns Hotmail) in order to get my new computer up and running. So, I gave Daniel that e-mail address, and he found it, and he will give my new account my Comcast e-mail address, like I want, rather than the Hotmail address, which I am having some problems with. (I know this is more info than you need. Sorry.) Anyway, Daniel was great and really knew what he was doing.
Your feedback is very much appreciated, Mary!
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Yes I would just like to say that upon my contacting Total Defense I was connected with GARY. I explained my situation to him. He was very patient & attentive listened to my description of my situation until I was finished. Then he replied as I returned the courtesy and listened to him. He explained to me what he had to do to resolve the situation, instructed me as to what I had to do so that he could take care of the problem so when I finished my part GARY took over, did his thing and sure enough the problem was solved. I was very satisfied with his time & patience with me and would be very glad to recommend his services to other customers that ask for references as to what kind of program should they choose for their computer. THANK YOU SO MUCH GARY. YOU SURE ARE APPRECIATED.
Thank you for your great comments Edmund!
I contacted by email and a follow up phone call and got connected to Dan **. I further explained my problem and things I did not understand like pressing fix now in one section would create an outcome in 3 others and how come it backed up all my files to the cloud. At this point Dan asked me a few questions and from that he was able to tell me about this new suite, upgraded 1week ago and all things relevant to keeping our computer safe and importantly how to access the cloud if need be. I went from a guy in panic to feeling soothed by his ability, the way he went about explaining things with his very calming approach. This guy is an absolute asset to you as he was to me in attending to our concerns. Thanks Dan and Total Defense 10 plus years with you. An Email a phone call and all fixed in 10 minutes and we are in Melbourne Australia. Thank you all Billie **.
Glad we were able to assist. Thanks William!
Customer Care and Technical Support Associates are courteous and prompt, thorough, professional and ready to tackle any issue. I am appreciative of the substantive response to my questions. As a discerning adult, I am always careful online, and I feel secure knowing this company strives to provide the very best in computer protection. Overall, I believe this product is a great value.
Thanks again Evelyn for your awesome review!
Good Day All! My name is Kenyatta and I recently completed a call concerning a refund for making an additional purchase by mistake. I made a mistake also with the young man's name and said his name is 'Tyler' and I have learned that his name is Taylor! I am sorry Taylor because I do not like my name to be mispronounced! I won't forget you because that is my child's name too! I connected with him at approximately 10:35 a.m today. I do not normally take time out to do surveys. However, when someone has done a well or exceptional job I try to tell them or the subordinate at the time. Surveys take time that I do not want to commit to; and I do not usually complete them. I want to take the time to say that Good and Solid Customer Service to the people these days is few, far, and in between; and even sometimes slim to none!
This is why I am able to say Taylor provided that Good and Solid Customer Service today and I appreciate it! I want The Total Defense Company to be aware of this matter. My call was brief but handled well. I appreciate Taylor for providing service to me today. Please be sure to acknowledge Taylor concerning this matter. Also, whenever your employees are representing the company in an appropriate manner. I told Taylor I know everyone in the world is going through something (challenging) in their personal life. Total Defense please remember when individuals can put themselves aside for the time being at their jobs to assist or help others: give the credit when it is due! Give the person their flowers while they can STILL smell them! God is good ALL the time; and ALL the time God is good!!! Thank you again for time concerning my expression. Thank you for all of your help today Taylor! Goodbye!!!
Thank you for your feedback Kenyatta!
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Very helpful. I am very happy because they give me the opportunity to get my rebate. Thanks you. I recommend you to my family and friends. The services was very good to me. Is it's wonderful the way you manage all the situation. Thanks you so much.
I rang TD Technical Support and was connected to Taylor **. He took control of my computer and was able to successfully install TD for me. The process was rapid and Taylor explained each step. He had the necessary expertise and knowledge. I could not have wished for better service.
We strive to provide you with a great security product and the best customer service experience. We hope you continue to enjoy your Total Defense software!
Representative was very helpful and courteous and was very good at walking me thru everything whereas I am not very computer literate. It was a very good experience. I would definitely recommend TOTAL DEFENSE TO MY FAMILY AND FRIENDS..called me back when everything was done.
Thanks for the review! We are glad to hear that you've experienced excellent customer service from our highly skilled US-based support team. We value your business and look forward to serving you in the future.
Total Defense did not finish scanning for three days. I found your 1-877 number and Taylor ** was extremely helpful. He diagnosed the problem and corrected it in a matter of a few minutes. I was very happy with the outcome. Also, I was surprised and pleased that I didn't have to experience a thirty or forty-five minute wait time for a support person to answer.
Glad we were able to assist. Prompt and accurate resolution with friendly technical support specialists, is exactly what we strive for, and we are extremely grateful for such positive feedback.
Computer not installing downloads. Extremely happy with my experience today. My problem was fixed really quickly. Taylor is always most obliging and willing to help. Not so happy that I seem to encounter problems fairly frequently. However the most important thing is that someone is just either an email or a phone call away.
Your feedback regarding your recent experiences with Total Defense is greatly appreciated.
Total Defense expert review by Shelley Elmblad
Total Defense software protects your internet-connected devices from malware and viruses. It is a subscription service that you can renew annually for optimal protection, and the company guarantees results.
Services: In addition to malware and virus protection, Total Defense also offers PC tuneups and online backup services.
Protect all your devices: Total Defense can protect all of your internet-connected devices, like laptops, desktops, tablets and more. For $60 you can cover five devices for a year; if you need more coverage, you can always add it on.
Free tech support: You can call the tech support or customer care line weekdays during business hours for help with downloading, installation, updates and more.
Automatic renewal service: Total Defense automatically renews your service at the end of a year so you don’t have to go a day without protection. Of course, you can also cancel your service at any time.
Virus-free guarantee: If a virus happens to slip through Total Defense’s protections, the company will remove it for free. If they can’t, you’ll get your money back. They also have a money-back guarantee if you aren’t happy with the service up to 60 days after your purchase.
Best for: people with internet-connected devices and computers to protect from viruses and malware.
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