Total DefenseConsumerAffairs Accredited Brand
Total Defense has been a global leader in Internet security and anti-malware software since 1992. Total Defense products protect you, your family, and your PCs, Macs, Android tablets and smartphones against viruses, ransomware, and identity theft. Total Defense's friendly US-based technical support and customer care teams are committed to protecting consumers from the dangers of online threats everyday.
I have been with Total Defense for 13 + years and would highly recommend this product to anyone with a PC. It runs so low profile in the background. When downloads are in progress you can continue with your work with no difficulties. All new threats are always address without having to ask. How could anyone ask for anything more great product and even better Customer service. I give Total Defense a AAA+. It will be my security on my computer for life. Thank you Total Defense.
We appreciate your great feedback Charles. Thank you for being a loyal Total Defense customer!
I had a problem with someone remote dialing into my computer and added a bunch of adware that I wasn't able to remove myself. Total Defense team made this clean up easy and extremely hassle free. I am 100% satisfied with my purchase of this product.
Gary was fantastic. I took my PC to a nerd for a fix and TD was removed. Gary took care of that. And very quickly. The service I was provided was professional and top notch. I would absolutely recommend Total Defense to friends.
Hello... Mac wouldn't run the software. Lori did a great job at quickly helping me solve my issue by logging into my computer. It took a few tries but she was kept trying and it all worked out. Great customer service!
Mr. ** thank you sir. You are an inspiration to your place of employment. Your consideration for people that do not have the computer savvy that you are used to is outstanding. I want to thank you from the bottom of my heart. I was impressed at how I was treated both times over the telephone. The first time to solve the problem and the second time just to let me know that there was no problem. You should be an inspiration to all employees of your company. Thank you very much.
Dan ** was extremely helpful and polite and an educational experience for me. He answered all of the questions I had. He absolutely strengthened my relationship with Total Defense and I will be referring all my friends to your company.
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Needed help backing up my documents and my pictures, as well as setting up a new password. Daniel was very knowledgeable and very nice to work with, and he was successful in solving my issues promptly. I could easily recommend Total Defense, especially after the way Daniel helped me.
I was not sure if I had done installation correctly. David ** assisted me to uninstall McAfee and install Total Defense. Courteous and eager to please and helped through the entire process. He handled it all. He was very professional and gave me confidence that I had selected the right program to protect my computer.
I have Total Defense Unlimited which I originally purchased from BrandsMart. So far I have been very happy with your product. I like that I am able to easily run scans at will, and that I am protected against viruses when I search the web. I am also very satisfied with the level of Support I received when calling Total Defense.
Thank you for your feedback Faye!
I am a Mediacom customer and found out this week that I was able to use your security system free. I tried yesterday to download your system, but had difficulty. I called this morning and Gary was the tech that helped me. He was amazing. It took several tries for him to do the installation, not because of his fault, but because of my computer. Again, he did a wonderful job. You've got a great asset with him. Thank you Gary for all your help.
It was my pleasure to assist you Barry. Thank you for choosing Total Defense!
I was very well pleased with the service provided by Mr. Nicholas **. He was very professional, very patience, and very concerned about my situation. The process to correct the problem took a long time, but Mr. ** continued working until the problem was solved.
Thanks Donnie for your positive feedback!
Daniel was very professional and polite. He was able to assist myself and my husband through a bad experience over the phone to get a virus and malware from 2 machines... both over the phone. I would recommend his help to any customers you may have, that need help.
Thank you for your positive feedback David!
Security problems - I was receiving phone calls telling me my system was being compromised. Dan was very pleasant and understanding of my problem and took the time to help me. I'm 76 yrs and not very understanding of computers. Thank you Dan.
It was our pleasure to assist you Charles. Thank you for being a loyal Total Defense customer!
I really liked the attention of the rep, was very friendly, was able to help me with everything I needed help with. He answered every of my question. I'm very pleased with his work. He was able to establish a remote connection to be able to install my Total Defense. Thank you.
Thank you for your kind feedback Andrea. We appreciate your support!
I have enjoyed using Total Defense PC Tune-Up. I have used it regularly for a few years. I always felt my computer is working smoothly and have not experienced crashes since using the product. I recently called to have it installed on a new computer and the technician was helpful, found my account, and installed Tune-Up for me quickly.
It was a pleasure assisting you Jonathan. Thank you for your feedback and for being a loyal Total Defense customer!
For a week I had been trying to install the Total Defense Unlimited software on our brand new laptop. I had tried over 10 times with the same error coming up every time. I called the customer service line and received Lori who was extremely helpful and got the software installed without a hitch. I had been extremely frustrated with my experience, but Lori was understanding and willing to walk me through the steps to get this problem resolved.
I'm so happy I was able to assist you with your installation, Rachel! Please do not hesitate to reach out to me if I can be of further assistance.
I brought a Total Defense Security suite for my Computer. I had a problem and when I called support and Email the team they took care of my problem thanks to Daniel ** customer Support specialist. With Total Defense Security suite I feel secure and confident using the internet. My equipment is also safe.
Happy to hear that your issue has been resolved, Noel!
Program protects your computer from all the problems the makers claim to protect the computer from. When I've called for assistance they were able to provide help in short order to get the program up and running. As far as I can tell Total Defense is worthwhile to apply to your device.
Thank you for your positive feedback, David!
I'm very satisfied with the service. I called with an error message on my machine and technical support was able to help me and fix the issue. It only took a couple of minutes and the representative was remoted in my PC and immediately helped me. Good on all counts - thank you.
Thank you so much James for your feedback. I'm glad we were able to help!
I called Total Defense when having difficulty installing Total Defense. I spoke to Gary ** and he was professional and extremely helpful. I would recommend Total Defense to all my friends and family. Thank you for your great customer service.
Thanks Judy for you kind words. It was my pleasure to assist you!
I purchased my Unlimited from PC Richards and tried to install it on my PC. I am not very good with the computer so when I started having problems I called Total Defense for some help. Gary logged into my computer and was able to install the software quickly and was very polite and patient. I was very happy with the support I received.
Thanks so much for your kind words and positive feedback, Julie. It's always great to hear from our customers.
I'm a Mediacom customer and called in with a computer problem. Gary resolved a problem with my computer in a timely manner. Gary was professional, pleasant, and very helpful. It was a pleasure having him assist me. Thanks Gary!!
It was a pleasure to assist you Debra. Please feel free to reach out to me anytime!
My total experience with Gary ** has been exceptional. He conducted himself in a professional, courteous and knowledgeable manner. He was fully aware of my problems and proceeded to correct them and restored my defense system. Gary was most patient with me and I had the utmost confidence in him that I was in the best hands to address my situation. He is to be commended on a job well done.
I am a new Total Defense customer. I purchased my software from BrandsMart. Thank you so much for the great support your tech Gary provided me. He was able to uninstall the McAfee and install my Premium product on my pc. Very impressed with the level of support provided.
I was very happy to assist you with your install. Thank you for choosing Total Defense!
I bought your product from Aaron Rents and was having trouble installing it. I called and Gary was very helpful. He did not make me wait on hold and returned the calls in a timely manner. I would definitely recommend your product to my friends and family. Gary was also very helpful in showing me how to use the program.
I am a Total Defense customer. I received the "Fix now" message on my av screen, but every time I click the fix now, it would fail. I called your support number and spoke to Gary. He was very nice and helpful, and he was able to connect to my PC and reinstall my av software. Now everything is fixed and I am protected. Thank you Total Defense for having great support people like Gary.
I am a MediaCom customer. I tried to install Total Defense a couple of times, but I kept getting an error message. I called Total Defense and Gary was able to connect to my PC and install your product quickly and now I am fully protected. Thanks to Gary and his great customer service skills. He was a pleasure to talk to.
Thanks for your valuable feedback, Lavern!
Thank you very much Gray. I got my TD from Aaron's for my computer. Gray was very nice and friendly. Gray helped me with the download of my TD, cause I got a blank page when I tried. I will tell all my friends about TD. Gray was so very helpful. I will use TD again when I need it. Thank you.
I Had Problems Getting it installed on my Laptop, kept telling me it was successful, but then wouldn't run properly. Today I called tech support and reach Gary. Gary was very helpful and able to locate and repair the issues, all while keeping me up to date as to what he was doing. I felt at ease and knew he would be able to resolve my issue from our first few words. Gary is a compliment to Total Defense in general, it's great when you get someone who is very knowledgeable and confident. Many thanks Gary and Total Defense for the great service!! I hope to reach Gary again if I ever need tech support!
Daniel was very nice and explained everything to me. He took care of the installation very fast and I didn't have to talk to a computer operator or repeat myself. Thank you for your time Daniel. I appreciate your kindness and you taking your job with pride and being so nice.
We're glad to hear that Daniel provided you with excellent support and that you had a positive experience. Thank you for your feedback!
I am a Mediacom customer. I tried to install Total Defense by myself and had issues. I called Mediacom. They told me they do not take care of these issues that I needed to call total defense. So I did and talked to Gary then Nik then Gary again and Gary had to remotely fix me up. He did a great job. Thank you.