Norton Reviews

I have had Norton for years now, and so far no virus or any other problems, they continue to add and update their systems and offer better coverage and better protection. This is important as things do change. If you do not use the benefits from it, and update and continue with scans etc. at least once a week, then you are in trouble as with any protection. This will scan as a quick scan, but you need to do a full scan and check everything once a week yourself. That is what I do on Saturday's as I am usually doing things around the house and you can come back on check on it and go on the the next item that needs to be addressed. Word of advice for everyone, if you have been on the internet a lot in one day do it then, as you won't be sorry.

I'm testing Norton as well as McAfee. Both appear to work well but have 1-year experience using Norton VPN on my cell phone. It does have a speed impact but nothing more than I had expected. So far works well.

Good luck trying to cancel your subscription. I cancelled a year ago and they throw their huge messages up in front of my work constantly. I have written the company and pleaded with them to stop it to no avail.

I had Norton years ago and left them for a less expensive company, came back to them years later because a computer tech working on our computer said what we had was not good and recommended Norton. Shortly after that I got a new computer that crashed on the first day. Norton stayed on the line with me for over an hour because I at first thought it was because of Norton. I added new devices and needed a more expensive version they gave it to me for the same price for almost a year. I would highly recommend Norton.

I feel great about the deal, and that I really enjoy having Norton for protecting my computer and that know what not to look up of buying even if it is a scam even a what to think to buy but when buying things on any website you have to know if it is safe or not and not a scam.

I've been using Norton for multiple years and never had a problem. My subscription protects my computer and mobile device. It also comes with a password security program that recommends and stores your password for the multiple sites.

I feel safer having Norton coverage on my laptop and cell. I would like it, if there were regular updates provided to show the coverage is working/doing its job on all my devices. Also, how to access current coverage info.

Love the peace of mind and protection Norton supplies. I have the PC and mobile apps are including. VPN and Life Lock. Being a victim of identity theft these programs protect me from that happening again.

I have used this protection for several years. It has been problem free and is very easy to use. It notifies me of any potential bad sites and alerts me to potential viruses. I have been pleased with its service. 5 stars from me.

I had Norton on my Company computer when It contracted Ransomware. Obviously the computer was locked up and inaccessible. When I told Norton about this infection, their response was to deminish their responsibility by making it my fault because I trashed the computer before they could access it to investigate. I explained to them that, clearly, they were not listening. They could not access the computer. It was being held hostage for ransom and was inaccessible. Basically, they turned their back on me.

I thought they would take up everything with pop-ups... but, not a problem. The only time I see anything is when I'm downloading updates, or software for drivers, etc. Then it tells me either everything's OK, or DON'T do it!

Easy to use, reliable performance. Help support is more than adequate. Like the password protection and auto fill feature, use it every day. Scans are quick, program works in the background when computer is idle. Doesn't bog down Performance. Overall program is seamless, lets you know when it's protecting you in real time and what the threat was without sacrificing performance. Very happy with this program. I recommend it as my go to security system.

It's fast, efficient, and doesn't eat up a ton of resources. I've never had a virus sneak its way through, and the system seems to be very proactive. Sits in the background and does its job quite well. I don't have any reason to switch.

It is comprehensive, reliable, and cost effective. Norton is compatible with Windows 10 and provides the security demanded in this time of uncertainty. I have used Norton as part of my Comcast internet plan and has never failed to date.

We have used it twenty years, usually have two or more computers. Has almost always stopped bad programs from entering and causing harm to our computers. Support has been very good. Price is good if you shop around.

I've had McAfee once before, but it failed me that first year. I had Norton for the last eight years with no issues, and now they also have LifeLock with it. I'm happy! Avast and Avira don't come close to Norton's capability.

I have never had an issue since I have had this protection. I never had to contact customer service. I would recommend this service as compared to others. It is also very good at updating for protection.

One of the best companies in the business and highly recommended because I have used them in the past and so have my friends over the past few years. I look forward to hearing from you. Thanks and let’s keep your company in business.

I have had Norton for nearly 15 years. I recently move to Belgium and lost ability to use two factor authentication. They are unwilling to help me regain access to my account. I have at least 10 devices spread over four subscriptions. One is expiring and I can't renew it. I can give them codes for nearly all devices and details only I will know, but they do't want to help. Yes it is my mistake not renewing my two factor authentication when I moved. When I told the support guy I'm then moving to different supplier (out of force) he told me "OK". They don't care about one customer, plain and simple. I would rate zero stars if I could.

Norton offers the most comprehensive antivirus and malware software available, and as it’s also acquired LifeLock, it's now known as NortonLifeLock. The cost of Norton for just antivirus and malware protection was an excellent choice, more so for the price, but the extra value of identity theft insurance with no additional cost makes it all more impressive. NortonLifeLock was the first to inform me of the vast, and very fast spike in cybercrime conducted using the COVID-19 outbreak to breach information from both government agencies, corporations, and individuals. NortonLifeLock offers a bundled package for very little money on each annual renewal. I highly recommend NortonLifeLock!

My husband is a software/hardware/IT engineer and has tried several of these different brands of antivirus software as well as writing them. Norton has protected me all but once when 2 Trojans slipped through it a couple years ago losing several important programs and losing my complete faith in it. But, overall, Norton is the best it can be!

Never had a problem with them in the last 6 or 7 years. It covers up to 3 of my devices, which make me feel pretty safe when online, it does my dark web monitoring, it lets me know about viruses, or attacks on my system. I recommended it to my family and friends.

I have used Norton for maybe twenty years. It is easy to install and set up. It is also easy to download updates. I did have a problem last year where a downloaded update would keep my computer from restarting and I had to do a restore to get my computer running and the support was nonexistent.

Good customer service, always willing to help and never had a problem with the software. It is a bit pricey but you do get something worthwhile back for your money. I especially like that you can put your copy on three different PC's, I have mum and dad protected that way too!

I'm just always worried about my product being up-to-date so I can use some new software with things changing on a daily basis. We have to win this cuz right now I can't afford to buy it so the secure my products are up-to-date. Winning this sweepstakes would help tremendously. Love. Never heard anything bad about your namesake product.

The software works very well and has fairly low overhead on the system which is good. The biggest problem is that the software constantly nags you to install components like their browser plugin, password manager, etc. that you may not need or want to use.

It's really simple to use, clicks on everything at one time but allows you to check off what NOT to delete and cleans up hd drive super quick. I like it better than McAfee where you pay for the name to be advertised more than you get quality. McAfee is like McGruff the crime dog from the 80's and it's time to retire the brand just like they take a bite out of crime celebrity cartoon... Norton is the future!

If you cancel the automatic renewal, they remove your virus protection guarantee AND the lifelock million dollar policy. You cannot buy it without the automatic renewal and you cannot cancel the renewal.

Norton, in my experience has been my favorite anti-virus software. It has caused fewer conflicts with the programs I have been running and has kept my PC safe and operable. It doesn't slow it down much when running a background scan and it has quickly and efficiently identified threats with no disruption to my daily computer usage.

I have been with Norton for years. I have never had a problem with my security and if I need IT support, they are always available and they help resolve any issues immediately. I have been on the plan that supports 10 different units, which has been great. I am coming to the end of my contract and am afraid they no longer have this deal. I am not sure what I will do then. I am hopeful they will work with me and I can stay with Norton.

Norton Security works better than most of the others. I got it for free with my internet provider. Norton security has me well protected against computer viruses. I tried McAfee and it didnt work very good and they had poor customer service. I got a refund because they didnt help me out and I had a hard time getting a refund too.

After months and months, finally chatted with a tech that helped me in about 10 minutes!

I have had nothing but problems getting into my account. No real help from their tech representatives. I have been online at least ten hours with at least six different representatives for about a week and the most difficult part is in the language interpretation. Their representatives talk too fast and are not good at English. I try to get onto my account, use the correct password, am transferred to a verification site where I am put through a series of “I am not a robot” series of charts (as many as seven) and once I get through that I am then told that my time has gone overtime, please try again in one hour. I am not even sure based on all this if I even have protection. I am not that tech savvy, and am treated as if I were a computer geek.

Purchased Norton 360 Deluxe in June of 2019. Entered into a non renewable contract for year until July 2020. They renewed subscription in January 2020 without authorization. After speaking with rep they offered a 70 percent refund and could not see that my subscription was valid until July of 2020. They confirmed account was not set up for automatic renewal but processed the 104 dollar charge anyway. I asked that they reverse the charge and they came back saying they would but that my Norton would be removed from my computer. They have voided the contract I have with them through July of 2020. This practice needs to be stopped.

Norton deserves zero stars. In order to install Norton Antivirus on your computer it appeared that you are required to enter your credit card information to proceed with the install, very clever on Norton's part. I tried entering a false credit card number, but the system did not accept it. I entered a false credit card expire date and a false CVV number, knowing that those clowns were going to pull this stunt. I cancelled my automatic renewal on the web site, however they charged my card anyway for $104.99. I complained to Mastercard, but they said that Norton forces the charge through the system, even with the wrong exp. date and CVV number. Spent an hour on Norton's chat line to try to cancel. Norton tried everything they could to make this more difficult and to change my mind. They then sent me an email stating that the subscription would be cancelled at the end of another 12 months.

They bill your credit card for renewal even though you stated NO AUTO RENEWAL. Then you have to try to get your money back after you learn of the renewal that was done for TWICE the price of other co.

Norton is a scourge among even notorious internet and data security products aimed at the mass market. It acts much more like a virus than any virus it could possibly keep from your computer. Every single day it will remind you to renew, like a pop-up ad you can never ad block. Even once you finally uninstall the product there are still some background processes you can't get rid of unless you really know how. There are countless stories about how these people scam you out of money you don't consent to with invasive and manipulative policies that of course no one would read. Because if anyone did read them no one would ever buy this garbage product. I highly recommend you never consider installing Norton and recommend your friends and family also stay away from this curse of a product.

After years of using NAV and as usual I waited for a sale of the latest version of Norton Antivirus at Staples. Returned home and tried to install the software. The software key was included but when I tried to activate it I couldn't without entering credit card details. But I've already bought the product. No Norton say, you've only bought a subscription as stated on the box (in very small letters), without your credit details they wont allow activation. Not going to happen.. called their help line, tried to speak to a service (joke) representative, couldn't understand what they were saying. Gave up and returned the box to Staples who refunded the funds without any problems, apparently I wasn't the first. Now using Bitdefender. It would seem that the decision makers in Norton have descended to the "never mind the quality, feel the width" business school. One step away from scam artists.

They automatically renewed my subscription for a year yesterday WITHOUT my consent at a price three times the amount of last year! Called customer service multiple times asking why. Spoke with a Matthew and Louis (manager) who refused to reverse the charges. Then lied to me and said the charge was removed. Then said my bank automatically paid them at my request?!?! Total liars. I had cancelled this in Feb 2019 and was surprised to see the $113.42 charge. No one speaks clear English. Refused to transfer me to United States Representative - said they needed 2 different phone numbers to leave a message for someone in Ireland to call me back in 24 - 48 hours. Total scam - has to file a fraud issue on my card. Next contact is BBB.

I called and talked to Mike concerning a renewal on our account. I had turned off automatic renewal Jan. 7. He informed me our Visa card had already been billed for $119.99, but he could give us a credit for $54.55, while taking the remaining amount for our next year’s charge. I told him we had turned off the auto renewal, and needed to check that charge before I committed to anything. When I checked the charge on our visa, the transaction was there, dated today.... Seems like a conflict that ironically the charge was initiated today! I called back and talked to Maria who apologized for the situation, and said they are supposed to value their customers. She is taking the charge off our credit card. We have had Norton for years, but when our year is over, March 9th, we are done. (Case #**)

I never before in my life wanted to throw my PC out in the garbage, but this app made it almost happen. Installed the app from the site. Typed in my code, it seems to work. 4 Days later, my dad gets a laptop and I use the same code (It's one for 5 end devices) and it suddenly said after DOWNLOADING IT TWICE, that it used his first license. Then I went back to my PC to check and it didn't use the license for which I literally had to type the code in. I had to Re-install Norton not once, not twice, but THREE times before it actually used my code. I had to restart my PC three times too. It gave me so much stress I just wanted to ask for a re-fund and buy an actual working anti-virus whose instructions actually work.

I used Norton for protection against computer viruses for many years and never had a problem – until now. Renewing my subscription was always a 2-minute affair, nice and easy. But this year, after entering the new product key, they redirected me to a billing site to pay again for an already paid product. And not only do they want me to pay again, the price went up by 56% (!), again: for a product I paid in full. There is no way around it. As I rarely give out my credit card number and even less so on-line, I refused to do so and now I am glad I didn’t. So this is where I cut my losses: I lost 25 Euro on the new but useless subscription and Norton lost a customer of many years. It is time to move on from that scamming factory!

They automatically renewed my subscription for a year yesterday WITHOUT my consent at a price three times the amount of last year! Calling customer service this morning was a nightmare! Called nine different times to try to get someone I could understand in English with no success. Asked to transfer me to a US representative and they told me there were none! What???? I will be notifying my bank to NEVER, EVER allow Norton to charge anything to my credit card (officially blocked at my bank!) and will NEVER, EVER use this company again. McAfee does not do this and I will be going with them from now on. Thievery and dishonesty!

We have always bought physical copies of the annual Norton subscription code and installed it again each new year. This year, Norton started selling codes that won't work unless you provide billing information to enable automatic renewal a year from now. Since we already paid for this year's subscription, this smells like shady business practices designed to appease stockholders more than the customers themselves. Especially since the online renewal price is often much more expensive than the cost of the one-time code.

I have used Norton for several years now, but the transition to constant marketing efforts to upgrade as well as lengthy times to correct nuisance issues with software and now wanting to renew with credit card without providing renewal price is driving me to go elsewhere for service. 40 minute chat lines indicate a serious problem with their customer service - I don't want to spend my valuable time working to resolve issues with a product that frankly, I want as little interaction with as possible. It should work seamlessly without unnecessary interaction, and be transparent when it comes time for renewal with price and feature structure well described. Just tired of it!!

I have basic Norton that will expire soon and wanted to upgrade to Norton 360 with Lifelock and have questions because both my husband and I each paid $219.98 (total $439.78) for our annual Lifelock accounts last May and wanted to know if we would receive any credit. I called Customer Service and was told I couldn't have 360 because I am already a Norton customer. She reviewed our Lifelock accounts and said I was secondary to my husband and I asked how this could be since we both paid the same amount. I got very frustrated because she wanted to talk to my husband as he was "primary", she said she would give my husband temporary VPNs. I tried an online chat and was told we could have one account with an additional family member, but I'd have to go to the renewal page to find out the cost because they didn't have that information. I can see what the cost will be but this still doesn't answer the question of any credit from Lifelock.

I purchased Norton anti-virus from Walmart then set up to renew on my PCs and they blocked me as they wanted my credit card numbers. My friend happened that. They took his bank account out double price. DO NOT GIVE THEM CREDIT CARD NUMBERS === SCAM!!!

Norton 360 came up on my screen and told me it had to re-install its software. I said ok, it looked all official, I proceeded and then went back to using my computer. They tried sell me more products. I said no. But when I went to use my blue tooth mouse it does not work. Now What???? I am 78 and I don't know how to change this. I still work and need this tool. I am out of town and trying to do my work, but it is difficult for me to use a pad. FRUSTRATED!!!!

Disappointed! Have been a long time customer. Always bought the product in store and renewed without a hitch. Now in 2020, Norton requests billing info on a product I already purchased to force me into automatic renewal. I have been reading some of the other comments and am concerned about providing any billing info. Seems like many customers are having issues.

I was really excited about buying this product, because I thought that it was a good brand. I have never been more wrong. Downloaded for Mac and have had nothing but problems ever since. VPN doesn't work, even after repeatedly installing and re-installing to no avail. My 360 app tells me that I am unprotected, and that I am at risk, but clicking on the "fix" button does nothing. Customer service is never helpful, and takes on average 30 minutes to get onto the phone with someone.

Norton Parental Controls has great features, unfortunately, it requires a browser extension plug in to work properly. The very bad news is that your child can delete this plug-in rendering the Parental Controls useless. Any teenager can disable the controls at will. Furthermore, they do server upgrades which will then lock you out of the system. I needed to remove a time constraint from my son's computer so he could finish a homework assignment, but unfortunately I was locked out. Don't waste your time with this product.

For years Norton has provided my Internet Security with renewals going smooth. I don't have AUTOMATIC RENEWALS. I have one month left on my subscription. This morning I received an e-mail from Norton advising me they renewed my subscription at a cost of 40% more than last year. They decided for me without consulting me. I called them minutes after reading the e-mail. I was advised that Norton's can renew even when I didn't have AUTOMATIC RENEWAL in my setting and no credit cards information listed as they charged me using the credit card they had used before. Corrective actions have been taken. Cancelling is still on the table. MY CAVEAT: beware, THEIR NEW POLICIES ARE NOT IN THE BEST INTEREST OF THE CUSTOMER.

My son has had £750. taken out of his bank by Norton since July 2017. Have written to them to no avail. It seems if you don't cancel your previous email address with them they just keep taking the money. How do they do this when it's all coming out the same bank account.

I have had Norton for many years without problems. Until now! My email address has changed and I want to cancel the automatic renewal arrangement. It is impossible to correct the email as the Norton site takes you round in circles. Like many of these so called helpful sites there is no address or direct email link. In other words they make it as difficult as possible to leave. I will have to write to them but have now missed the 60 day notice they require which in itself is excessive.

Norton is the absolute worse protection I have experienced. I download all this so called protection and my computer acts worse and is slower than ever! Also, my subscription doesn't expire for another 9+ days and have Norton's emails showing it doesn't expire What do they do???? Today they come online and tell me I have "already" expired and no longer have protection!! Then I start getting all these pop ups out of nowhere and I am booted off; with a message saying, "Let us fix it!!" I am suppose to have protection yet I am still hacked and my information taken! What am I being protected from??? It cost over $169 to renew and it is too high for the lack of protection I have!

Our daughter is studying in Sweden and my husband renewed all of our devices with Norton Security. We bought 10 seats of which we used 8. Her account was accidentally deactivated (my husband deactivated wrong computer). It would not let us reactivate it. Called customer support and they said they could not reactivate her security and that she would have to pay for an already paid for seat. It was SO big of them to say that we had a choice of flying her back to the US to reinstate it or they would give us a 25 percent discount on product we already paid for. We have been chatting with customer support (nonsupport) on and off for about 2 weeks. What a joke and ripoff.

Longtime customer and really had no problems until my last Billing. Norton sent me a notice that my renewal is coming up and they enclosed what it will cost. When I looked at the bill I was in shock! The auto payment was double the price and somehow they got a credit card number that I only used once and that was on the bill and right then I wonder how safe I really was? I sent a comment to Norton and ask how did this happen and they never did respond so at that point I had to part ways.

3 years ago I purchased 3 sets of 3 licenses for a total of 9 licenses for Norton utilities. I installed this product in my laptop which was a great working computer. I wanted to get rid of duplicates and told this was the perfect program. 10 minutes after installing and doing the first thing this software does I believe goes through the registry and clears out things you don't need. The next 2 weeks were spent getting the runaround from their tech support with excuses so ridiculous I will save for more public display. That's the problem with LifeLock’s methods at Norton. They don't question you to try to help. They question you to try and get out of helping you. It'd actually insult to hear all the ridiculous things they ask. I was told I would be refunded for this software that destroyed my computer. After a dozen phone calls getting hung up on and told the dumbest reasons they were not paying each time worst then the other.

I've been a long time Norton customer and they have went downhill fast. They've become a scam company with poor customer service, bad product and locks up your computer avoid them. I bought their product from Walmart and when I went to install it didn't work. Norton blamed walmart, they blamed Norton. I'm out $60.00. The customer service people at Norton are only interested in selling you an upgrade or getting you to agree to a scam. Don't buy or your computer will be taken over and they will rip you off every chance they get.

A Norton employee contacted me about my issues and I am satisfied with their response. It will take some time however to see if my issues actually get resolved in the software.

I recently found reasons to discontinue service from Norton Antivirus. My subscription automatically renewed early last October 2019; there are approximately nine months left on that subscription. My call to Norton customer service reveals their willingness to keep my money for the remainder of my subscription rather than refund a prorated amount.

I opted to use Norton VPN over a freebie I was using. Oh what a dreadful mistake! The VPN works for short periods then Fails to work at all. Contact Support. Allow a support alleged agent to work on my problem remotely. Fixed the issue but wiped some of my file off my computer. Good job I keep back ups. A few days later up come the cursed fail VPN again. I saved everything, contacted support again. Allowed remote and sort of fixed the issue but this again only lasted a few days.

My Customer Reference is **. I recently discovered that since Jan 2017 I have been charged the annual fee for a 5-license subscription. I am disappointed in myself that it has taken me this long to realise this. On 14/12 I contacted Norton’s Customer Service via their chat line and after a lengthy chat, I was told my query would be escalated and that a Supervisor would call me, they asked for my address and contact number also. Should I be concerned that I have given them that information. I have not heard back from anyone. Can someone please help me with a phone number within Australia or at least an email address so that I can have this resolved.

The purpose for us to install Norton software is to keep our online experience secure and safe and to prevent other malicious software from disturbing our normal operations. Norton is supposed to work in the background only. However, it pops up every time I start my computer. It is actually acting like other malicious software.

Updated on 12/20/2019: This is a follow up response to my post Dec 12th 2019. Dear Sir (Raj) - thanks for responding to my complaint of your use of the auto-renewal box I unintentionally forgot to 'unclick', therefore costing me $80 in addition to the original cost of $57.49 for a total of $137.49. This not my understanding of an auto renewal, in my world an auto renewal should cost the same, and any additional costs should be requested. If your intent is honest then please do respond to me at my e-mail address given to 'consumeraffairs' - if this turns out to be a rectifying response then I shall make an updated post stating just that. I read within here very many similar situations just like mine. I suggest if you intend to make a living in the future through Norton, a process of happy customer satisfaction is usually a good bet. Sincerely - Stillnothappy

11 Dec. 2019. Called Norton Customer Service 1-855-2726 and waited 15 minutes for a response. Finally I was being transferred to the right Tech Support. After waiting for a response for 45 minutes, I was disconnected. My second call to that same number was another 10 minute wait and upon my complaint for the lack of service I was told that a Supervisor will call me right away. That never happened, this was already 10 o'clock at night. It is appalling that a security system like Norton has such a poor customer service problem. Will someone at Norton WAKE UP! The Service Number is still listed as 40833394.

I bought this product online for my new MacBook Pro. It very tricky to install. Never worked for me. File scan always stocked on 0 files. There is a process "com.symantec.mes.systemextention" always running as 500% of my cpu power (killing 5 cores of my total 8 cores). I uninstalled it after few days of battling to make it work. I won't buy any product from Norton anymore. Such a crappy application. Take it out of market and fix the bug for god sake.

On 8-2-2019 on bought Norton 360 with LifeLock Select and paid $106.99. I was told that I should not install this until the end of November when my current account would expire. When I called and gave them the order number ** I was told it was not a valid number. They referred me to another number and after waiting for 25 minutes, they told me they would have to call me back. Never did. I am out $106.99. Today I went to Best Buy and bought a recommended antivirus product and installed it. Warning: do not do any business with norton - they are all from India or foreign countries who are scam artists. They can't be trusted. I asked for reimbursement and they told me too much time had gone by. I plan on turning them in to the BBB but I am not hopeful.

I had purchased the Norton 360 ON DEC 02/2019 and registered with Norton online to download and install the software = the download stopped halfway and gave me VPN error - I called their 24/7 help line and was on hold for an hour and then the line dropped - What a bad experience. I still do not have Norton completely installed on my Laptop - Is there anyone from Norton that can be supportive and resolve these or should I just assume that Norton is one of the another company just like our Internet and phone service providers. - Disappointed customer

Yesterday I purchased Norton 360 Standard. When setting up my account with them, I provided Norton an email address I have had for years, for personal emails from 3 family members. Nobody else has ever been given that address and I have never been spammed using that account... That is, until yesterday. Immediately after purchasing Norton, the spam started coming into that account.

I Make a Ticket 10 days ago, I can't use my Norton antivirus. They cheating to us. Will solve my problem within 24 hours, then they never do anything. I am so sad in this case, this is my last purchase. I don't recommend Norton to anyone because they also can't solve my problem until now.

I purchased Norton Premium with Backup from Costco years ago and renewed the service for several years. Last year my laptop was infected and needed to be rebuilt. This month November 2019 my PC became infected and the only software that could remove the malware was from ESET. The computer technicians reported they see Norton failures all the time. When I spoke with Norton they refused to refund my money stating that Norton protects computers from all viruses/malware including the "Remote Access Trojan" malware (which is a lie) but that because I had purchased the original software from a third party like Costco they were unable to guarantee the product when purchased by a third party.

I was set up for Auto Renewal with Norton. They charge $149.99. I decided to look into it to see if I could get a better deal. As it turns out, I could have gotten 360 & LifeLock for $89.99 with VPN. Luckily My credit card had expired. This company Norton was going to charge me the $149.99 at the beginning of Nov. 2019...(that's 30 days before my expiration, but it didn't go through. A $60.00 difference. This company will rip you off if you don't pay attention. DON'T DO AUTO RENEWAL WITH THEM. THEY DON'T CARE ENOUGH ABOUT THEIR CUSTOMERS TO LET ME (A CUSTOMER FOR 7 YEARS) KNOW THE RATES ARE LESS EXPENSIVE. Bad Business. Needless to say I'm done with them. I will NEVER do business with them again!!

Contacted Norton as the Norton 360 Deluxe will run out shortly. They want to charge me £29.99 to renew for a further year. You can purchase the exact product for £19.99 at several stores. Curry’s, Argos, Costco. And many other stores. Don’t renew direct with norton, save yourself some money. Purchase from a store. Also be aware when you set it up on your computers make sure you switch off automatic renewal, otherwise they will take your next years rental from your bank account. Look up which magazine, there are several very good providers out there at excellent prices and recommend by which.

I had my auto renewal on for annual subscription, which renewed on Aug 22, 2019 while my expiration is Sep 28, 2019. I called to check if I can cancel wifi privacy and go with Norton 360 Deluxe on Nov 19, 2019. They say NO REFUND because I am past 60 days (Logicless argument). If I opted to pay annually, why cannot I switch to monthly and get a refund on pro-rated basis. This is ridiculous. Extremely disappointed with the customer service. They are going to lose me next year because I have cancelled the auto renewal. Moreover, they issue direct warning on chat that if the automatic renewal is switched off then I am losing uninterrupted protection. My Norton Secure automatically stops many times in a day and asks me to relogin, does that mean if my laptop gets infected during that gap, they are not obligated to protect my laptop? Ridiculous policies. Lesson learned hard way!!!

I have been a user of Norton for many years and during the past week have been very disappointed. On 1/10 I called as my PC was running slowly and the technical support person made everything worse. Also he left in the middle of cleaning a disc. The next day, I lost my tool bar, task bar, use of Chrome and restored these myself. On 11/12/11/13 and 11/14, I could not shut off my PC. I had to do it manually. Also, I lost use of applications and of backup. I spoke with several supervisors and was told a Tier 3 supervisor would call me between 1-5 p.m. Eastern time. No one called. I am still having problems.

The product does not work with Vista as it says on the package! They wasted my day with let's try this and that. Even let them try their remote help to just waste more time and because I bought it at Curry's they wont be able to refund me for up to 4 to six weeks, and their staff say stuff like, "We will contact you back within a hour no they did not!"

Tried to take advantage of UPGRADE of LifeLock to include Norton 360. As the online offers seemed to vary from the one I was offered I called. Waited 10 min. Then spoke with three agents, each unable to help -- and was transferred then to one who was supposedly the go to person for this transaction. That conversation was bizarre: at one point, I was told that I was "talking to someone else in the room" and that was creating a "security issue." I live alone, explained there was no one in the room. Asked for supervisor. Another 5 minutes on hold. A supposed transfer but it was to another On Hold Line. Good products. Terrible customer service.

I have been with Norton for a few years now. I received an e-mail from Norton asking me to update my billing information, I realized that I had not updated Norton with my updated credit card however my subscription renewal was not for another month. I logged in and their account information said I had a balance for $5.99. I went ahead and updated my account. As soon as I updated my account a charge of $139.99 was charged, and I was notified while I was still on their website. I called immediately and requested a refund and to cancel my subscription. The representative explained to me that an email was sent to me 45 days ago about the renewal and was probably in my junk file about the renewal. As he was getting into a lengthy explanation that sounded like a script he was reading I received an email that they had received my renewal payment. In my inbox not my junk mail.

These thieves have stolen close to 700 dollars over the past 7 years without me noticing it because they auto renewed what was supposed to be a one time subscription. I was able to catch it by pure luck while deleting my emails and got a refund for yet another auto renewal for this year. I asked they refund me for all the years they've been auto renewing without my permission or consent and this lady from overseas tells me she couldn't do that. How is it legal to auto renew someone's subscription without them choosing or setting the option to do so. I don't auto-renew anything. Not even my Sprint bill or cable bill.

On 8/13/19 I signed up for Lifelock to help make my internet usage a bit safer. And you can probably see I am not able to use Lifelock because in less than 2 months of being with you, I have a horrible virus on my laptop and it is now useless. I had some other antivirus programs that caught viruses and warned me before they could do damage. But when I started using Lifelock, it rendered those other protections useless, as I have now discovered. I am now using an IPad and I will not utilize Lifelock. I not only wasted $262.49, I will need to purchase a new laptop and go back to the antivirus programs that actually protected me.

I purchased Norton 360 Deluxe in a retail store using cash. I have used Norton in the past and missed the very fine print stating that a credit card or PayPal was now required for activation. Since I don't actually have a credit card I called asking how to get past the credit card requirement since I had already prepaid for a 1 year subscription. Their suggestion was for me to enter someone else's credit card and then delete it. Considering that they are supposedly an internet security company I cannot believe they suggested I commit fraud by using someone else's credit card. Sorry Norton. You have lost my business.

I was a loyal customer for over 15 years with Norton as my Antivirus software provider. Last year I purchased an annual subscription not realizing my previous subscription was active with 65 days remaining, it was my mistake because I'd used a different email address and payment method resulting In 2 accounts. I phoned asking to delete one, merge info into a single, also whether I 'd get credit for the 65 days + the almost 1year I had just purchased. The representative stated I'd get full credit on both account and she sent me an email confirming my virus protection is good until May 2020.

Norton is now forcing its users to install the Internet Security Browsing extension. Since the last update it has a permanent red Browser at Risk warning that won't go away unless the user installs the browser extension. It has a "fix" button that doesn't actually do anything and it has an "ignore" option that doesn't work either. This is **. I never wanted this extension as I have no intention of allowing Norton keep track of my browsing and banking information. Norton has crossed the line. There are so many antiviruses out there now that are actually better than Norton and less intrusive. It was just a matter of being used to it. NORTON HAS LOST ITS LUSTER.

Do not purchase Norton. If you want to cancel you WILL NOT GET YOUR MONEY BACK. They have auto renewal which I used. 66 days into my subscription, I wanted to cancel because I found something else that works just as well and costs less. Too bad for me, I didn't find this other option 6 days ago and have time to cancel Norton then. They were more than willing to cancel Norton for me but KEEP MY MONEY. They said I only have 60 days to cancel my subscription. I should have the entire 365 days to cancel my subscription. They tried to first say I received the renewal email, etc. and use that as an excuse. Here's the thing, I found something else I wanted to go with instead, wanted to cancel my subscription and get a refund for the remaining time I had left which is a reasonable request. They will not do it under any circumstances because it is "their policy not to give refunds after 60 days".

After having been your loyal customer since at least 2009 (yes, at least 10 years), out of nowhere the company started FORCING advertisement without consent. It is bad enough Microsoft and others are doing this, but this is a Computer Virus, PC and Cyber Security, protection and your firewall. Which is supposed to be protecting you from such abuse... And they use their installation to abuse your trust and push ads.

Two years ago I purchased a one year subscription for Norton Home Security. I went with one of their competitors. I called as well as sent an E-mail to cancel their home security service. This was for the period Oct. 2017 to Oct 2018. One year later, Norton fraudulently bills me. I receive a statement from them "ONE YEAR AFTER I CANCELLED THEIR SERVICE", billing me for another year! This is outright fraud.

They are in a conspiracy to work the Internet for millions! This is how it works: Google gives Norton exclusive right to place a 'marker' on websites searched in Google Chrome. The marker is either a question mark or a green symbol. Naturally, persons searching will go for the green symbols. If your website has a question mark you will want a green symbol which you can get here: safeweb.norton.com.

Needed help installing Norton Security, was charged extra $89.99 for help after already paying for security for 3 devices. Then it was installed with a different email which wasn't me and cannot change it after waiting over 50 minutes on hold for help. Then they resell the same product to me again. No phone numbers or email addresses that were provided on the internet worked.

Was notified that they had charged my credit card $188 two days ago for a renewal. No prior notification that it was due. LIFELOCK is included with this but their inability to give prior notification proves they may be incapable of fixing anything because they are incapable of proper billing. Not to be trusted.

I have auto renewal and noticed they charged me £62.99 for Norton Internet subscription. They then upgraded this to Norton 360 deluxe which I noticed is £29.99. Despite spending hour on the chat and telephone they just gave me the run around with no credit. They have ripped me off and come renewal I'll use someone else - useless support system. I dread to think what would happen if you had a security problem as they are slow to respond, are very unhelpful. DON'T USE.

I couldn't get registered with LifeLock/Norton so I called support. They were all nice but all had accents. I couldn't understand them and they couldn't understand me. I wasted 2 hours of my time. I want my money back!

I was considering renewal but thanks to complaints in the social media, I found out that by renewing subscription to Norton’s security program for 1 year, you are authorizing Norton to withdraw money from your account each year for every next renewal at a regular price which is usually $120. That fact is confirmed by the very fine print in the e-mail for renewal sent to me by Norton. Also, on the original box of the Norton Security at the bottom right corner with letters meant to be missed by purchases the text reads: “Restrictions apply. Must be enrolled in automatic renewal service online.”

I too am a victim of auto renew...and what's worse...it renewed under a "dead" email address. Upon recognizing being charged twice I contacted the company only to be farmed out to India where I received a complete runaround. And could not decipher what was being said. Went online and received a circular argument live chat. I have been with Norton since it's inception, but their deceptive, sneaky renewal system sent me running. Terrible deceitful practices.

I'm another victim of the Norton auto renew scam. I've been a subscriber for about 15 years and this is 2nd time they got me. I am positive I turned off auto renew because this happened last yr. Not only do they charge your account with no authorization, they massively inflate the price. I've never paid more than 49$ for annual subscription they charged me $109. If I go into my settings and hit renew, they offer me the same product for 69$ Amazon has it for $59 and I found at Best Buy for $31 99. They claim they upgraded my services in January and it automatically turned auto pay on. A billion $ company shouldn't be virtually stealing from their long time subscribers.

Like so many others, despite me cancelling my upcoming renewal, these thieves went ahead and took £79.99 via my PayPal account WITHOUT MY PERMISSION!!!! There is no way you can email them to sort this out. You HAVE to speak with one of their "advisors". Good luck with that. I will NEVER use them again.

When I got up this morning I had a terrible shock. Norton had charged over 198.00 to my debit card thru PayPal. I knew my auto renewal was off and I no longer use that account. I believe they have you sign up for new services that they say are part of your contract then switch auto renewal back on. They also up your package to some outrageous amount. When you contact them it takes forever, they are rude and insist it's on you. They keep arguing trying to sell you the product. I need protection from Norton.

My family shares a Norton Subscription for our devices and with an accidental purchase we ended up having two Subscriptions of Norton 360 (one was Premium, the other Deluxe). I reached out to their support and clearly stated that I was intending on keeping the Deluxe Subscription. After being pushed to "wrap both subscriptions together" so that I wouldn't have to pay for another 13 months, I restated that I only wanted the refund. After they "refunded" my account, they ended up canceling the Deluxe subscription I wanted to keep and left me with the Premium subscription that I did not want. After the Norton subscription is up, I'll be looking elsewhere for another Antivirus company with competent support.

They took no action to inform its customers of the cyber attack that was occurring for some time and was allowing trolls and others to gain access to my/our systems. The VPN is a very very bad joke. No notifications for updates... The critical ones. They have ** my entire E communication... DON'T buy NORTON.

1. Long time Norton customer [since 2004]. Requested the deletion of 2 of my 4 user Registrations. [I had only used the Licence on 2 machines]. Norton even after viewing a Log me in of my machine advised my Licence Key was not registered to me!!!! 2. After some 6 telephone calls, a Norton Supervisor telephoned, apologised and increased my subscription validity by another 30 days. I saw this validated online. 3. On the 15th of August 2019, I completed a restore backup files from the Norton Cloud. Only to find Folders with ZERO file content. Three [3] Norton Level 2 support staff have made numerous software tweaks to attempt to get the files as visible in the Cloud Folders to zoom their way to my machine's C drive.

Norton has an excellent product. It is the company that has degenerated. They have this 'Safe Web' crap now which is a scam to get forced memberships to join Norton and ultimately subscriptions. Google is also in on this scam by allowing Norton to do it and they are probably not letting Norton do it for free!

Have had Norton for a long time. Have Norton Family now also. Tried to see why I was charged 2 times. Long story short this guy SAM took over my computer and told me to hang up and he would call back in 10 minutes. I kept say no. Why should I hung up. He said, "You're not installed right. The reason you were charged BLAH BLAH." I listened. I hung up but felt scared. THAT'S BAD. All of a sudden I called the number back. The guy Sam answered. I said, "How are you answering a phone at a business with Thousands of customers." He said, "Now this this is my direct line to you." WHAT...

My advice; do not buy the product. It will make you cranky. I am a regular user of Norton. I bought a new product last night from Staples and tried to install it on my pc but it wouldn't allow me. I entered the miserable Norton product key repeatedly at their website but it wouldn't go through. I called their support phone #, they wanted me to subscribe to LifeLock. I hate the word L-word (LifeLock). It sounds like a bondage or enslavement to me. I already paid for the damned product, while do l have to go through all that to use it? Now l'm even thinking of ditching Windows altogether and upgrade to Mac.

My subscription doesn't expire for over a year. I have auto-renew turned off. But today I was alerted that my card had been charged and that my account had been already renewed. I'm not sure what kind of game Norton is playing. It seems they are trying to catch people not paying attention and charging their card. The fact that my subscription is good for over a year and on top of that, I have auto-renew turned off (I verified), I feel like Norton was trying to pull one over on me. With that, after this subscription ends, I will move on from Norton. I do not support these types of business practices.

I had changed my credit card information a couple of time throughout the year and Norton's auto renew was unable to charge my card 30 days ahead of renewal as the pop ups they utilized reminded me of 600 plus times. I gave up and loaded up my card info thinking it would be 29.99 because that is the only price mentioned in my billing history or account information. Cap One sent me a notification saying I had been charged 93.87. I got on their live chat, live from India and I was repeatedly told the "email told me what it would cost". These "emails" were literally sent after I made contact with the agent and were a super slimy way of covering this up and it isn't really even effective because the date and time are there too. I don't get it.

I can't access the Norton app on my laptop due to some glitch. Customer service hasn't fixed the problem despite multiple calls. I now have no viral protection because the last rep I spoke with uninstalled it in an attempt to fix the issue. On my last call, I had to tell the rep that I needed to get off the phone because he kept me on the phone for nearly 2 1/2 hours as he remotely did the same actions on my computer over and over again and to no avail. I am due to get a call back from the senior IT team. Was told that it would take 1-2 days but after reaching out after two days to find out what's happening, was told that for some cases, it takes longer in which they can't provide an ETA. Dealing with Norton has been the worst customer service experience ever. Would be helpful to have a phone number to call to speak to a live person in the USA, not overseas and well as work with someone skilled enough to be able to fix the issue.

I was infected with a hijacked search engine called G-Search Pro. Norton couldn't' find it or eliminate it. Geek Squad and Apple pros couldn't either. All the online suggestions didn't work (it does not appear in the apps so you can't delete it there; it is hidden). In desperation I tried a new software which claimed it could get rid of this malware called Combo Clean. First run it got rid of it. It also found 5 adware infections Norton also didn't' find. Norton you are slipping. Why should anyone use your product when there are better ones out there. You should add G Search Pro to your items.

I had paid to put Norton on my Aunt's computer, but she became too old to use the computer so I cancelled it about two years ago. They charged me anyhow last year and I contacted and got it reversed. They charged me again this year even though cancelled, so I had to go to my credit card company to open a fraud dispute and get the credit card number changed, which is a huge inconvenience as I'll have to change it everywhere. I will never use a Norton product again, and I used to be a loyal customer.

Norton will not allow me to change my auto renewal option to do not auto renew. Norton billed my Visa $139.99 plus tax on May 22, 2019 for 3 devices for 1 year. It's now July 20, 2019 and my Norton account page where I am supposed to have the option turn off the auto renewal still show as "Authorization Pending". I've written to Norton without response. Norton grossly over charges when auto renewing for services that could have been purchased at a fraction of the cost. I can not recommend Norton because of their dishonest and unethical business practices. Shame on you Norton.

I had been an auto renew member with Norton for several years. My subscription was to renew in June, 2019 and so in May of 2019 I contacted Norton to cancel my subscription. On July 1, 2019 checking my credit card account I found that Norton had charged my account $116.58 for another 13 months (390 days) on June 16, 2019. I then proceeded to contact Norton again and that I should have never been charged since I canceled a month before. Norton employee said that I still had 381 days left on my subscription and the best they would do is give me a 50% credit. I said that this was not right but they would not budge. Do not trust them on a cancellation request. Go into your My Account and delete any credit cards or checking accounts for payment so Norton is not able to steal from you.

I called to cancel my subscription last year. At that time, I requested my auto-renew be cancelled and the charge reversed. I was told that they would do so. Imagine my surprise this year when I noticed I was still paying for Norton! The company refused to refund the fees they took after my cancellation even though per their records the last time I used the product was 2017. All the while trying to cancel for good, they were not the least bit apologetic and even tried to continue selling me -- aggressively -- on a renewal. Norton's sales and billing practices are untrustworthy. I will never do business with them again. Beware of getting caught in their web with any subscription plan.

I had to pick one star, or I was not able to leave this review; they deserve no stars! At one time, many of us had AOL (America Online) email accounts, right? Then, AOL became outdated and many of us moved on to Gmail and other services. I purchased a subscription to Norton Antivirus through my AOL email account back in the 1990's, but when Gmail came along, I wanted to switch to their better platform and services. So, in 2008 I canceled my AOL email account and opened a Gmail account; at the same time I moved my Norton Antivirus over to my new Gmail account and closed it on AOL. Sounds pretty simple, right? Flash forward to October/November of 2018 when I decided to no longer subscribe to Norton Antivirus on my computer through my Gmail account, I went online and clicked "unsubscribe" and all was good. Not so fast...

I had discontinued my subscription to Norton Antivirus for at least a couple of years and had uninstalled all Norton related software on my computer. However, Norton continues to reinstall itself on my computer. I don't understand how they are able to do this without my permission or my taking actions to install their software. The fact they are able to install themselves onto my computer without my permission is alarming. That seems to be the same way how virus gets onto people's computers. Norton is supposed to be an antivirus program and yet it is doing the exact thing their antivirus program is supposed to prevent and block. While it does not appear Norton has charged me, their practice seems predatory and viral. Norton needs to stop this practice. This is why I stopped subscribing to Norton in the first place.

Updated on 06/06/2019: Okay, this is going from bad to worse... I just got an email from Norton thanking me for signing up for their LifeLock program WHICH I NEVER DID. I have not had my part one problem resolved yet where they charged me for two anti-viral programs, and even with the two anti-viral programs I have computer viruses plus malware. Then said I could have those nasty issues erased for ONLY $199.00. Nothing has been resolved, but they did sign me up for their LifeLock. This is becoming a nightmare. Please help.

I have had Norton security for 10 years and it used to be the best, but since they bought out LifeLock they no longer care about protecting your PC. I had problems and called support. Got a Tech in India that only ran a scan and cleanup which I had already done. Said it was good, but I still had same problems. Every time Norton runs a scan the only thing they do is try to sell LifeLock. I then took it to Staples and they found 64 viruses and 11 malware on my PC. They then cleaned it and replaced Norton with McAfee. Norton refused to give me a refund even though I had 260 days left on my subscriptions.

I would like to give 0 stars if I could. I am 68 and not used the computer with Norton for 6 to 7 years. I talked to them on the phone when they do robo calls & told them I now use Apple devices and no longer used the older computer. As I am usually gone in May, I just pay my credit card by phone and do not see the bill. Norton only refunded this year's $108. Charge! NEVER, EVER use NORTON Auto Pay! (Oh, I still had virus problems with that Old PC even though I Had Norton. That is why I went with Apple!!!)

I Discovered yesterday they Norton’s had direct debited $239.99 from our bank acct. One phone call and no help. Went online and had a chat to find they had added two years to my expired card, they also stated they knew we would get one a month before the expiry and hope it’s not cancelled. I have this in writing and printed the conversation! Worst part, I discovered they took money last year and I missed it. An expired card is not a valid card for direct debit. It’s not legal in Australia. I did not authorise this payment. Better still they say they sent me an email to update my card details and then copied and pasted that email to the chat.

I operate 2 PCs, one MAC and an iPhone. Hopefully after you read this Post you will never choose Norton as your AV. Please avoid Norton like the Plague - you don't need the hassle in your life and it's almost completely ineffective as an AV as compared to the better AVs out there that out-rank it for good reason. I've been lied to constantly by Norton Support, they have a 100% failure Rate on their Promises: For instance:

Norton charged an expired card (it had been expired for several months) and refused to issue a refund. I had to deal with the bank, which eventually explained that this is a service available to business such as car rental agencies and hotels, which are able to charge expired cards to avoid customers skipping out on damages they caused by canceling their credit card. Why Norton is allowed to do this is beyond me, and beyond the bank's understanding. Bank was ok. Norton reps were a PITA at every step, basically automatons.

Charge out during trial and make you jump thru hoops trying to get refund. I want my money and I don’t need 250 letters to tell anybody this. Practices are shady and staff is rude and no help. I hate this company!!!

Fleeced my mother -83 and a dementia sufferer- for £50 auto annual fee. She hasn't used a computer for over 3 years and doesn't know what day it is. After 30+ minutes waiting on Customer Help line hoping to plead her case, I gave up. Online help equally useless. Thank God I moved to Mac years ago and don't need these shysters.

I have been a faithful Norton user since 1997. I even tried their terrible VPN with Norton Core. I stopped the Core and VPN. I went back to just their best Security for all my devices. It worked for years. Now I find out that if I change from my auto renewal to just paying like I have for years when my subscription is about to expire I lose all benefits of having the best subscription. Try to unsubscribe from the auto renew and read what it says you will lose if you do. They are losing customers so fast they have to stoop to this level to keep subscribers? If this is true it is scary.

In November I called Norton customer service for help with my current subscription. I cancelled my existing subscription because I no longer had the computer it was tied to and started new service for up to 3 devices. Later, when I tried adding devices I couldn't so I called their customer service and was told my subscription didn't include any additional devices. I ended the call to check my notes from November.

I have been using Norton for well over 15 yrs and they haven't changed. For some reason they think it's ok to change your sub. renewal choice hidden in an update. This time (the last) they stuck me for $96.00. Still fighting with them but my bank has my back, guess it pays to have a Federal Account. Their product is good but their business practices are real shady to put it mildly. Save yourself a lot of problems and find another vendor, there are enough of them out there.

Like many other people, I purchased Norton online for ease of updating/renewing and so I didn't have to run to Walmart. It was 39.99 and would renew automatically every year at that price. If the price would go up, they were suppose to notify me so I had a chance to cancel. Not only did they charge me a month early, they charged me 69.99 and never notified me. I filed a complaint with Paypal but they said Norton supplied them evidence that shows I agreed to the price.

Norton Internet Security Premium for 10 devices is listed for $54.99 online and on the Norton website. Norton sent an email asking me to renew and pay $109 for 1 year and get 6 months free, or pay $189 for 2 years and get 12 months free. Those prices are DOUBLE and TRIPLE the normal price. Last year I had to turn off auto renewal because Norton would automatically charge 50% more than the normal price. I have never seen a company so unethical and disloyal to its customers.

I had used Norton for years and like many others on here they took money a month early. I did not get any notices or anything. It was 96 dollars. They did refund after I called and canceled. It caused me to have a thirty six dollar overdraft. That was a lot of money to me. Maybe somebody will start a class action lawsuit.

I am flabbergasted that Norton Security company can do this. I turned off autorenewal on my computer. Norton security has been sending me emails and have mailed me notices in the months of Dec 2018 and Jan 2019 that my service is to expire in freaking August 2019. That's 8 months away, WTH??? The company has badgered me that I must turn it on asap... I never did as I am shopping for other antivirus software. I just received notices they billed me anyway. The only way I can see how this occurred is there was an update on all software on phone and they turned it on... to have the audacity to charge me knowing that I never physically turned on autorenewal chafes my hide. Security, yes I need security. Pray tell who can protect me from them???

My computer crashed after Norton blocked an "attack", I have lost all my data. It took several hundred dollars to recover my computer and I reinstall programs. Tdata was all lost, even though I had the extra storage to save data... Norton never paid my expenses, they kept telling me it was not their fault... Eventually I have cancelled all my services with them and got confirmation emails that I have switched off auto renewal on my credit card back in 5/2017. Yet they have charged me for renewal for 2018 and just now in 2019. When I called them, they said they will not refund the charge from 2018 because they had a breach in their system and that somehow justified (??) stealing their customer's money and charging me for something I have not authorized. Ridiculous at the best, fraudulent the worst.. Stay away from this company!

A couple of days ago I tried running a Quick Scan on my computer that uses Norton Security software. When I did, the program reported a 3038, 104 error. Following Norton's instructions, I removed and reinstalled the software. When I rebooted the same error message came up. I then contacted the Norton Technical Support people. Three separate technical support people tried numerous things to fix the problem. They never fixed it. Worse yet, after their worthless efforts my computer was in worse shape. For example, I could not connect to the Internet and several programs that were on my system were deleted by the work of the Norton people. Overall, they have abysmally poor technical support. When it comes time to get new anti-virus software I will buy something other than Norton. How utterly disappointing!

I purchased Norton's Premium Antivirus package and was automatically billed in December 2018. In January 2019 I'm billed for their Basic AntiVirus product. I called customer service and got a guy who I couldn't understand - Indian, Pakistani, Bangladesh, I don't know. What I wanted to know was how come the double billing that I never made - and automatically to my credit card at that. Never got back to me, even though I complained on the survey a day afterwards. Who runs this ham-n-egger outfit?

This is the second year in a row that my checking account was charged for Norton renewal. I didn't even have a debit card on file last year, and they were still able to get my debit card information from my bank and charge my account. I asked how that was even possible without my consent. This time my account was charged a whole month in advance, and made sure I did not sign up for automatic renewal, due to what happened to me last year. Lo and behold it happened again this year!! Their business practices are horrible, and dishonest. I did not budget that $100 dollars into my bills and utilities for the week!!! Word of advice, check your account with them monthly, remove any credit card or debit card information from your account, and make sure AUTOMATIC RENEWAL is TURNED OFF!!! This is unfair, dishonest, and ridiculous to customers!!

Upgraded to new computers. Downloaded newest Norton 360 for Windows 10. Have used Norton since they were PC Tools in the 80's. The new Vault has me swearing at my computer. Every Morning my Vault is closed. Before I can log in to the Vault I must log in to Norton. (After 20 seconds...) I am asked to login to my Vault. If I update anything or my computer restarts I must go thru the 2 logins again! I am told that Norton now stores my Vault at their servers. My wife and I live at home. Physical security is not an issue! Unless our computers restart we should not have to log in 2 times again. Also, given the overall lack of security at large server sites I am very uncomfortable with Norton maintaining my Vault!!! I am now researching other security software!!!

January 4, 2019 - My last subscription to Norton Antivirus expired in April, 2008. Since then Norton has annually charged my credit card for a renewal - even though I ended auto payment on my account (it obviously did not work) and my profile shows no billing information. I discovered last year (2018) that this recurring renewal was happening and I contested it. Again this year they attempted to charge my credit card. I have disputed it again, they have agreed to a refund, and my credit card company is aware of this action. It will be a miracle if they follow through but I am watching closely. Bottom line is that Norton which is owned by Symantec and also markets Lifelock is unethical and dishonest. They claim to protect our computers from phishing, viruses and scams while charging people for services that are never delivered. Stay away from Norton products!

I was a loyal customer since the late 90's. It seems the product gets worse every year. I ran tests on my PC with infected files. Norton could detect but not remove. A majority of their techs, are clueless.

BEWARE! BEWARE! BEWARE! Norton WILL steal from you. Never sign up with them, never take any of their products... Never deal with them. Full stop! They have taken £64.99 from my account, without my permission and will not refund it. I received no warning or correspondence from them. Because they did it using my debit card details my bank can't refund the funds apparently. Trustpilot needs a zero star option, as one star is one star too many.

I was charged $96.63 from my checking account for renewing my subscription a month before it was due. When I called to cancel, a customer service rep told me that she took off the auto-renewal and that my account would be credited in 7 to 10 days. I waited and there was no refund. I emailed the company and got no response from them, so after a few days I called again. I was told by a supervisor that the first rep never put in for a refund and that I would now get a refund in about 5 to 7 days. I do not recommend this company as I do not trust them. If for some reason I do not get my refund I will come back and write another review and turn them in to the BBB.

I've used Norton for at least a decade now. It used to be a very good and frankly dependable product. Now this is nothing more than one big ad for other Norton products. I get tons of pop ups for this or that Norton product negating the enjoyment of my online time. It gives pop ups constantly! What a sad thing this product has become. I now must look for another Antivirus product. Old dependable is no more.

I received notification that my antivirus was about to expire and I needed to renew it. I decided I was going to wait until near the expiration date (Dec. 2) to renew. Approximately 2 weeks after the notification I received a notice from my bank that a transaction for $149.98 was declined from my bank card. Since I knew of no such amount, I opened the notice and saw it was from Norton. I thank God that I had lost that bank card and it was cancelled. I remember nothing about an automatic renewal, but I do know I will not be renewing with Norton again. When l tried to reply to an email they sent; the notice said the email is not monitored, I had to call them. They have tried to charge that same card several times. A new subscription for the same product that I had is only $49.99. I am going to just let the subscription expire.

I have had Norton for a few years, the 2nd year, I was charged over $100, on my renewal. The third year, I found out if you go online, you can get the same service for $39.99, or less!! They OVERCHARGE, their loyal customers!!! ALSO, I found my computer was HACKED!! After doing all scans, POWER ERASER, I was informed, NO THREATS FOUND. But, I was hacked through my WI-FI!!! I disabled all wifi on my computer, but someone or something hacked its way in. I could delete a, "UNKNOWN", file. So, I opened up my computer, and physically removed the WIFI card, then did a complete WIPE. NO MORE NORTON!!! Waste of money on a worthless product.

I have been with Norton for over 20 years and whilst I was away on business I needed to access my bank accounts over an unsecure network. Got onto Norton and they sold me a WiFi security package for £29.99 on top of my normal 360 subscription. They informed me that they would install it for me and proceeded to remotely take over my computer. Altogether they spent over six hours trying to install this package to no avail. They added things and reinstalled things etc., etc. Now my computer is running really badly despite them taking it over on at least a six occasions. I really have had no joy from Norton as each time you deal with a different person and they almost always do not contact you back when they promise to do so. I for one will not be renewing my subscription and would advise others to avoid Norton to your peril.

This company has an unfair practice of wanting you to sign up for automatic renewal. Most company that do this renewal on the subscription renewal date, not Norton. They renew you a month and a half early. Even after being faithful subscriber they raise the rate. You can look online independently and find a better rate. I find this kind of practice truly criminal. When I questioned the company concerning this practice they said that is the only way they can keep the malware updated. It's junk. I cancelled my subscription called in independently and got a better rate, and was covered instantly. Sad, Sad.

If you want something that acts just like a virus and will never go away, this is the software for you. No matter how many times I remove and delete all files associated with Norton, like my crazy ex-wife, it creeps back into my life.

My credit card from Sears billed me for a Norton product that I never ordered. They never gave me any detailed information as to which product they claimed I ordered. The cost of the item was $97.98. I looked at a list of Norton items and none matched that price. Sears insists that I gave Norton my card number for the item which is a lie. I searched my bank and credit card accounts and found no such purchase. I print a copy of all my purchases for at least a year and found none from Norton. The first and last time I used a Norton product was 2002 because they are very unreliable. I now have Avast.

I agreed to pay $57 for a year of service but when I actually made the transaction Norton billed me $109 and I missed it. Getting the $52 dollars back has been a nightmare of foreign representatives, long, long waits, constantly being referred to a "higher" entity who would call back in a couple of days but never did. After weeks of "dealing" I think we may have a deal but I have to wait 4 to 7 weeks for a mailed check. Norton is a huge international firm with a good product but their accounting department operates just on the edge of fraud. Use someone else.

Good-day, On August 4th I awoke to find that Norton had charged me a $94.50 (Canadian) Automatic Renewal fee. I did contact Norton via their Chat the same day and was told a refund would be issued. Now my PayPal account says Refund Pending. I need the money very soon as I am a handicapped pensioner and need to eat. I don't remember even allowing an automatic renewal and hadn't even used their product in 10 months. Still it's now 5 complete business days later and still no refund.

Service has been reasonable - no viruses caught, and OK user interface. But I'm recently receiving urgent reminders to renew "Norton Family", that I dropped in 2016 (verified in "My Norton" on their site). They say it expires on July 23, 2018, which is patently false. This erodes the trust that Norton needs, to keep my business. Separately, despite my best efforts "My Norton" refuses to recognize most of my computers.

My website is **. It is safe and maintained by myjoomla.com. It has good standing on Google and others and yet, it is flagged up as a dangerous site by Norton Safe Search. Which is obviously to shepherd people into purchasing their products at the cost of others. Online there are reports of court cases, where they have false flagged other websites and have been found to be wrong and costly for those attacked by Norton for their own gains. Absolutely disgusted by their total disregard for websites and their followers. I have received many messages from people confirming with me that my site is safe.

Norton tried to renew my account one month before my subscription was over. They withdrew the amount I paid for a two year subscription to turn it into a one year subscription at the same high price. I caught it and they refunded my money and still terminated the service before my coverage. They needs to be stopped. They treat people terrible over the phone. I will use another provider. They needs to be put on the local news in every state.

Warning to seniors. If you purchase a Norton subscription please make sure auto renewal is off. We purchased a subscription in 2015. Without our knowledge we have been charged an outrageous price each year debited out of our account without our knowledge. We caught it this year and called Norton. The auto renewal is automatic so beware! It is a direct target at seniors knowing the older customers will not know to disable the auto renewal! They did not have our correct email so we did not get a notice. Each year starting in 2016 we were charged just under 100 bucks for a subscription. This year over 100 bucks. SO SENIORS BEWARE of Norton Security!!!! Without your knowledge your Credit Card Number or Worse in our case our Debit card info was saved.