Norton Reviews

Was notified that they had charged my credit card $188 two days ago for a renewal. No prior notification that it was due. LIFELOCK is included with this but their inability to give prior notification proves they may be incapable of fixing anything because they are incapable of proper billing. Not to be trusted.

I have auto renewal and noticed they charged me £62.99 for Norton Internet subscription. They then upgraded this to Norton 360 deluxe which I noticed is £29.99. Despite spending hour on the chat and telephone they just gave me the run around with no credit. They have ripped me off and come renewal I'll use someone else - useless support system. I dread to think what would happen if you had a security problem as they are slow to respond, are very unhelpful. DON'T USE.

I couldn't get registered with LifeLock/Norton so I called support. They were all nice but all had accents. I couldn't understand them and they couldn't understand me. I wasted 2 hours of my time. I want my money back!

I was considering renewal but thanks to complaints in the social media, I found out that by renewing subscription to Norton’s security program for 1 year, you are authorizing Norton to withdraw money from your account each year for every next renewal at a regular price which is usually $120. That fact is confirmed by the very fine print in the e-mail for renewal sent to me by Norton. Also, on the original box of the Norton Security at the bottom right corner with letters meant to be missed by purchases the text reads: “Restrictions apply. Must be enrolled in automatic renewal service online.”

I too am a victim of auto renew...and what's worse...it renewed under a "dead" email address. Upon recognizing being charged twice I contacted the company only to be farmed out to India where I received a complete runaround. And could not decipher what was being said. Went online and received a circular argument live chat. I have been with Norton since it's inception, but their deceptive, sneaky renewal system sent me running. Terrible deceitful practices.

I'm another victim of the Norton auto renew scam. I've been a subscriber for about 15 years and this is 2nd time they got me. I am positive I turned off auto renew because this happened last yr. Not only do they charge your account with no authorization, they massively inflate the price. I've never paid more than 49$ for annual subscription they charged me $109. If I go into my settings and hit renew, they offer me the same product for 69$ Amazon has it for $59 and I found at Best Buy for $31 99. They claim they upgraded my services in January and it automatically turned auto pay on. A billion $ company shouldn't be virtually stealing from their long time subscribers.

Like so many others, despite me cancelling my upcoming renewal, these thieves went ahead and took £79.99 via my PayPal account WITHOUT MY PERMISSION!!!! There is no way you can email them to sort this out. You HAVE to speak with one of their "advisors". Good luck with that. I will NEVER use them again.

When I got up this morning I had a terrible shock. Norton had charged over 198.00 to my debit card thru PayPal. I knew my auto renewal was off and I no longer use that account. I believe they have you sign up for new services that they say are part of your contract then switch auto renewal back on. They also up your package to some outrageous amount. When you contact them it takes forever, they are rude and insist it's on you. They keep arguing trying to sell you the product. I need protection from Norton.

My family shares a Norton Subscription for our devices and with an accidental purchase we ended up having two Subscriptions of Norton 360 (one was Premium, the other Deluxe). I reached out to their support and clearly stated that I was intending on keeping the Deluxe Subscription. After being pushed to "wrap both subscriptions together" so that I wouldn't have to pay for another 13 months, I restated that I only wanted the refund. After they "refunded" my account, they ended up canceling the Deluxe subscription I wanted to keep and left me with the Premium subscription that I did not want. After the Norton subscription is up, I'll be looking elsewhere for another Antivirus company with competent support.

They took no action to inform its customers of the cyber attack that was occurring for some time and was allowing trolls and others to gain access to my/our systems. The VPN is a very very bad joke. No notifications for updates... The critical ones. They have ** my entire E communication... DON'T buy NORTON.

1. Long time Norton customer [since 2004]. Requested the deletion of 2 of my 4 user Registrations. [I had only used the Licence on 2 machines]. Norton even after viewing a Log me in of my machine advised my Licence Key was not registered to me!!!! 2. After some 6 telephone calls, a Norton Supervisor telephoned, apologised and increased my subscription validity by another 30 days. I saw this validated online. 3. On the 15th of August 2019, I completed a restore backup files from the Norton Cloud. Only to find Folders with ZERO file content. Three [3] Norton Level 2 support staff have made numerous software tweaks to attempt to get the files as visible in the Cloud Folders to zoom their way to my machine's C drive.

Norton has an excellent product. It is the company that has degenerated. They have this 'Safe Web' crap now which is a scam to get forced memberships to join Norton and ultimately subscriptions. Google is also in on this scam by allowing Norton to do it and they are probably not letting Norton do it for free!

Have had Norton for a long time. Have Norton Family now also. Tried to see why I was charged 2 times. Long story short this guy SAM took over my computer and told me to hang up and he would call back in 10 minutes. I kept say no. Why should I hung up. He said, "You're not installed right. The reason you were charged BLAH BLAH." I listened. I hung up but felt scared. THAT'S BAD. All of a sudden I called the number back. The guy Sam answered. I said, "How are you answering a phone at a business with Thousands of customers." He said, "Now this this is my direct line to you." WHAT...

My advice; do not buy the product. It will make you cranky. I am a regular user of Norton. I bought a new product last night from Staples and tried to install it on my pc but it wouldn't allow me. I entered the miserable Norton product key repeatedly at their website but it wouldn't go through. I called their support phone #, they wanted me to subscribe to LifeLock. I hate the word L-word (LifeLock). It sounds like a bondage or enslavement to me. I already paid for the damned product, while do l have to go through all that to use it? Now l'm even thinking of ditching Windows altogether and upgrade to Mac.

My subscription doesn't expire for over a year. I have auto-renew turned off. But today I was alerted that my card had been charged and that my account had been already renewed. I'm not sure what kind of game Norton is playing. It seems they are trying to catch people not paying attention and charging their card. The fact that my subscription is good for over a year and on top of that, I have auto-renew turned off (I verified), I feel like Norton was trying to pull one over on me. With that, after this subscription ends, I will move on from Norton. I do not support these types of business practices.

I had changed my credit card information a couple of time throughout the year and Norton's auto renew was unable to charge my card 30 days ahead of renewal as the pop ups they utilized reminded me of 600 plus times. I gave up and loaded up my card info thinking it would be 29.99 because that is the only price mentioned in my billing history or account information. Cap One sent me a notification saying I had been charged 93.87. I got on their live chat, live from India and I was repeatedly told the "email told me what it would cost". These "emails" were literally sent after I made contact with the agent and were a super slimy way of covering this up and it isn't really even effective because the date and time are there too. I don't get it.

I can't access the Norton app on my laptop due to some glitch. Customer service hasn't fixed the problem despite multiple calls. I now have no viral protection because the last rep I spoke with uninstalled it in an attempt to fix the issue. On my last call, I had to tell the rep that I needed to get off the phone because he kept me on the phone for nearly 2 1/2 hours as he remotely did the same actions on my computer over and over again and to no avail. I am due to get a call back from the senior IT team. Was told that it would take 1-2 days but after reaching out after two days to find out what's happening, was told that for some cases, it takes longer in which they can't provide an ETA. Dealing with Norton has been the worst customer service experience ever. Would be helpful to have a phone number to call to speak to a live person in the USA, not overseas and well as work with someone skilled enough to be able to fix the issue.

I was infected with a hijacked search engine called G-Search Pro. Norton couldn't' find it or eliminate it. Geek Squad and Apple pros couldn't either. All the online suggestions didn't work (it does not appear in the apps so you can't delete it there; it is hidden). In desperation I tried a new software which claimed it could get rid of this malware called Combo Clean. First run it got rid of it. It also found 5 adware infections Norton also didn't' find. Norton you are slipping. Why should anyone use your product when there are better ones out there. You should add G Search Pro to your items.

I had paid to put Norton on my Aunt's computer, but she became too old to use the computer so I cancelled it about two years ago. They charged me anyhow last year and I contacted and got it reversed. They charged me again this year even though cancelled, so I had to go to my credit card company to open a fraud dispute and get the credit card number changed, which is a huge inconvenience as I'll have to change it everywhere. I will never use a Norton product again, and I used to be a loyal customer.

Norton will not allow me to change my auto renewal option to do not auto renew. Norton billed my Visa $139.99 plus tax on May 22, 2019 for 3 devices for 1 year. It's now July 20, 2019 and my Norton account page where I am supposed to have the option turn off the auto renewal still show as "Authorization Pending". I've written to Norton without response. Norton grossly over charges when auto renewing for services that could have been purchased at a fraction of the cost. I can not recommend Norton because of their dishonest and unethical business practices. Shame on you Norton.

I had been an auto renew member with Norton for several years. My subscription was to renew in June, 2019 and so in May of 2019 I contacted Norton to cancel my subscription. On July 1, 2019 checking my credit card account I found that Norton had charged my account $116.58 for another 13 months (390 days) on June 16, 2019. I then proceeded to contact Norton again and that I should have never been charged since I canceled a month before. Norton employee said that I still had 381 days left on my subscription and the best they would do is give me a 50% credit. I said that this was not right but they would not budge. Do not trust them on a cancellation request. Go into your My Account and delete any credit cards or checking accounts for payment so Norton is not able to steal from you.

I called to cancel my subscription last year. At that time, I requested my auto-renew be cancelled and the charge reversed. I was told that they would do so. Imagine my surprise this year when I noticed I was still paying for Norton! The company refused to refund the fees they took after my cancellation even though per their records the last time I used the product was 2017. All the while trying to cancel for good, they were not the least bit apologetic and even tried to continue selling me -- aggressively -- on a renewal. Norton's sales and billing practices are untrustworthy. I will never do business with them again. Beware of getting caught in their web with any subscription plan.

I had to pick one star, or I was not able to leave this review; they deserve no stars! At one time, many of us had AOL (America Online) email accounts, right? Then, AOL became outdated and many of us moved on to Gmail and other services. I purchased a subscription to Norton Antivirus through my AOL email account back in the 1990's, but when Gmail came along, I wanted to switch to their better platform and services. So, in 2008 I canceled my AOL email account and opened a Gmail account; at the same time I moved my Norton Antivirus over to my new Gmail account and closed it on AOL. Sounds pretty simple, right? Flash forward to October/November of 2018 when I decided to no longer subscribe to Norton Antivirus on my computer through my Gmail account, I went online and clicked "unsubscribe" and all was good. Not so fast...

I had discontinued my subscription to Norton Antivirus for at least a couple of years and had uninstalled all Norton related software on my computer. However, Norton continues to reinstall itself on my computer. I don't understand how they are able to do this without my permission or my taking actions to install their software. The fact they are able to install themselves onto my computer without my permission is alarming. That seems to be the same way how virus gets onto people's computers. Norton is supposed to be an antivirus program and yet it is doing the exact thing their antivirus program is supposed to prevent and block. While it does not appear Norton has charged me, their practice seems predatory and viral. Norton needs to stop this practice. This is why I stopped subscribing to Norton in the first place.

Updated on 06/06/2019: Okay, this is going from bad to worse... I just got an email from Norton thanking me for signing up for their LifeLock program WHICH I NEVER DID. I have not had my part one problem resolved yet where they charged me for two anti-viral programs, and even with the two anti-viral programs I have computer viruses plus malware. Then said I could have those nasty issues erased for ONLY $199.00. Nothing has been resolved, but they did sign me up for their LifeLock. This is becoming a nightmare. Please help.

I have had Norton security for 10 years and it used to be the best, but since they bought out LifeLock they no longer care about protecting your PC. I had problems and called support. Got a Tech in India that only ran a scan and cleanup which I had already done. Said it was good, but I still had same problems. Every time Norton runs a scan the only thing they do is try to sell LifeLock. I then took it to Staples and they found 64 viruses and 11 malware on my PC. They then cleaned it and replaced Norton with McAfee. Norton refused to give me a refund even though I had 260 days left on my subscriptions.

I would like to give 0 stars if I could. I am 68 and not used the computer with Norton for 6 to 7 years. I talked to them on the phone when they do robo calls & told them I now use Apple devices and no longer used the older computer. As I am usually gone in May, I just pay my credit card by phone and do not see the bill. Norton only refunded this year's $108. Charge! NEVER, EVER use NORTON Auto Pay! (Oh, I still had virus problems with that Old PC even though I Had Norton. That is why I went with Apple!!!)

I Discovered yesterday they Norton’s had direct debited $239.99 from our bank acct. One phone call and no help. Went online and had a chat to find they had added two years to my expired card, they also stated they knew we would get one a month before the expiry and hope it’s not cancelled. I have this in writing and printed the conversation! Worst part, I discovered they took money last year and I missed it. An expired card is not a valid card for direct debit. It’s not legal in Australia. I did not authorise this payment. Better still they say they sent me an email to update my card details and then copied and pasted that email to the chat.

I operate 2 PCs, one MAC and an iPhone. Hopefully after you read this Post you will never choose Norton as your AV. Please avoid Norton like the Plague - you don't need the hassle in your life and it's almost completely ineffective as an AV as compared to the better AVs out there that out-rank it for good reason. I've been lied to constantly by Norton Support, they have a 100% failure Rate on their Promises: For instance:

Norton charged an expired card (it had been expired for several months) and refused to issue a refund. I had to deal with the bank, which eventually explained that this is a service available to business such as car rental agencies and hotels, which are able to charge expired cards to avoid customers skipping out on damages they caused by canceling their credit card. Why Norton is allowed to do this is beyond me, and beyond the bank's understanding. Bank was ok. Norton reps were a PITA at every step, basically automatons.

Charge out during trial and make you jump thru hoops trying to get refund. I want my money and I don’t need 250 letters to tell anybody this. Practices are shady and staff is rude and no help. I hate this company!!!

Fleeced my mother -83 and a dementia sufferer- for £50 auto annual fee. She hasn't used a computer for over 3 years and doesn't know what day it is. After 30+ minutes waiting on Customer Help line hoping to plead her case, I gave up. Online help equally useless. Thank God I moved to Mac years ago and don't need these shysters.

I have been a faithful Norton user since 1997. I even tried their terrible VPN with Norton Core. I stopped the Core and VPN. I went back to just their best Security for all my devices. It worked for years. Now I find out that if I change from my auto renewal to just paying like I have for years when my subscription is about to expire I lose all benefits of having the best subscription. Try to unsubscribe from the auto renew and read what it says you will lose if you do. They are losing customers so fast they have to stoop to this level to keep subscribers? If this is true it is scary.

In November I called Norton customer service for help with my current subscription. I cancelled my existing subscription because I no longer had the computer it was tied to and started new service for up to 3 devices. Later, when I tried adding devices I couldn't so I called their customer service and was told my subscription didn't include any additional devices. I ended the call to check my notes from November.

I have been using Norton for well over 15 yrs and they haven't changed. For some reason they think it's ok to change your sub. renewal choice hidden in an update. This time (the last) they stuck me for $96.00. Still fighting with them but my bank has my back, guess it pays to have a Federal Account. Their product is good but their business practices are real shady to put it mildly. Save yourself a lot of problems and find another vendor, there are enough of them out there.

Like many other people, I purchased Norton online for ease of updating/renewing and so I didn't have to run to Walmart. It was 39.99 and would renew automatically every year at that price. If the price would go up, they were suppose to notify me so I had a chance to cancel. Not only did they charge me a month early, they charged me 69.99 and never notified me. I filed a complaint with Paypal but they said Norton supplied them evidence that shows I agreed to the price.

Norton Internet Security Premium for 10 devices is listed for $54.99 online and on the Norton website. Norton sent an email asking me to renew and pay $109 for 1 year and get 6 months free, or pay $189 for 2 years and get 12 months free. Those prices are DOUBLE and TRIPLE the normal price. Last year I had to turn off auto renewal because Norton would automatically charge 50% more than the normal price. I have never seen a company so unethical and disloyal to its customers.

I had used Norton for years and like many others on here they took money a month early. I did not get any notices or anything. It was 96 dollars. They did refund after I called and canceled. It caused me to have a thirty six dollar overdraft. That was a lot of money to me. Maybe somebody will start a class action lawsuit.

I am flabbergasted that Norton Security company can do this. I turned off autorenewal on my computer. Norton security has been sending me emails and have mailed me notices in the months of Dec 2018 and Jan 2019 that my service is to expire in freaking August 2019. That's 8 months away, WTH??? The company has badgered me that I must turn it on asap... I never did as I am shopping for other antivirus software. I just received notices they billed me anyway. The only way I can see how this occurred is there was an update on all software on phone and they turned it on... to have the audacity to charge me knowing that I never physically turned on autorenewal chafes my hide. Security, yes I need security. Pray tell who can protect me from them???

My computer crashed after Norton blocked an "attack", I have lost all my data. It took several hundred dollars to recover my computer and I reinstall programs. Tdata was all lost, even though I had the extra storage to save data... Norton never paid my expenses, they kept telling me it was not their fault... Eventually I have cancelled all my services with them and got confirmation emails that I have switched off auto renewal on my credit card back in 5/2017. Yet they have charged me for renewal for 2018 and just now in 2019. When I called them, they said they will not refund the charge from 2018 because they had a breach in their system and that somehow justified (??) stealing their customer's money and charging me for something I have not authorized. Ridiculous at the best, fraudulent the worst.. Stay away from this company!

A couple of days ago I tried running a Quick Scan on my computer that uses Norton Security software. When I did, the program reported a 3038, 104 error. Following Norton's instructions, I removed and reinstalled the software. When I rebooted the same error message came up. I then contacted the Norton Technical Support people. Three separate technical support people tried numerous things to fix the problem. They never fixed it. Worse yet, after their worthless efforts my computer was in worse shape. For example, I could not connect to the Internet and several programs that were on my system were deleted by the work of the Norton people. Overall, they have abysmally poor technical support. When it comes time to get new anti-virus software I will buy something other than Norton. How utterly disappointing!

I purchased Norton's Premium Antivirus package and was automatically billed in December 2018. In January 2019 I'm billed for their Basic AntiVirus product. I called customer service and got a guy who I couldn't understand - Indian, Pakistani, Bangladesh, I don't know. What I wanted to know was how come the double billing that I never made - and automatically to my credit card at that. Never got back to me, even though I complained on the survey a day afterwards. Who runs this ham-n-egger outfit?

This is the second year in a row that my checking account was charged for Norton renewal. I didn't even have a debit card on file last year, and they were still able to get my debit card information from my bank and charge my account. I asked how that was even possible without my consent. This time my account was charged a whole month in advance, and made sure I did not sign up for automatic renewal, due to what happened to me last year. Lo and behold it happened again this year!! Their business practices are horrible, and dishonest. I did not budget that $100 dollars into my bills and utilities for the week!!! Word of advice, check your account with them monthly, remove any credit card or debit card information from your account, and make sure AUTOMATIC RENEWAL is TURNED OFF!!! This is unfair, dishonest, and ridiculous to customers!!

Upgraded to new computers. Downloaded newest Norton 360 for Windows 10. Have used Norton since they were PC Tools in the 80's. The new Vault has me swearing at my computer. Every Morning my Vault is closed. Before I can log in to the Vault I must log in to Norton. (After 20 seconds...) I am asked to login to my Vault. If I update anything or my computer restarts I must go thru the 2 logins again! I am told that Norton now stores my Vault at their servers. My wife and I live at home. Physical security is not an issue! Unless our computers restart we should not have to log in 2 times again. Also, given the overall lack of security at large server sites I am very uncomfortable with Norton maintaining my Vault!!! I am now researching other security software!!!

January 4, 2019 - My last subscription to Norton Antivirus expired in April, 2008. Since then Norton has annually charged my credit card for a renewal - even though I ended auto payment on my account (it obviously did not work) and my profile shows no billing information. I discovered last year (2018) that this recurring renewal was happening and I contested it. Again this year they attempted to charge my credit card. I have disputed it again, they have agreed to a refund, and my credit card company is aware of this action. It will be a miracle if they follow through but I am watching closely. Bottom line is that Norton which is owned by Symantec and also markets Lifelock is unethical and dishonest. They claim to protect our computers from phishing, viruses and scams while charging people for services that are never delivered. Stay away from Norton products!

I was a loyal customer since the late 90's. It seems the product gets worse every year. I ran tests on my PC with infected files. Norton could detect but not remove. A majority of their techs, are clueless.

BEWARE! BEWARE! BEWARE! Norton WILL steal from you. Never sign up with them, never take any of their products... Never deal with them. Full stop! They have taken £64.99 from my account, without my permission and will not refund it. I received no warning or correspondence from them. Because they did it using my debit card details my bank can't refund the funds apparently. Trustpilot needs a zero star option, as one star is one star too many.

I was charged $96.63 from my checking account for renewing my subscription a month before it was due. When I called to cancel, a customer service rep told me that she took off the auto-renewal and that my account would be credited in 7 to 10 days. I waited and there was no refund. I emailed the company and got no response from them, so after a few days I called again. I was told by a supervisor that the first rep never put in for a refund and that I would now get a refund in about 5 to 7 days. I do not recommend this company as I do not trust them. If for some reason I do not get my refund I will come back and write another review and turn them in to the BBB.

I've used Norton for at least a decade now. It used to be a very good and frankly dependable product. Now this is nothing more than one big ad for other Norton products. I get tons of pop ups for this or that Norton product negating the enjoyment of my online time. It gives pop ups constantly! What a sad thing this product has become. I now must look for another Antivirus product. Old dependable is no more.

I received notification that my antivirus was about to expire and I needed to renew it. I decided I was going to wait until near the expiration date (Dec. 2) to renew. Approximately 2 weeks after the notification I received a notice from my bank that a transaction for $149.98 was declined from my bank card. Since I knew of no such amount, I opened the notice and saw it was from Norton. I thank God that I had lost that bank card and it was cancelled. I remember nothing about an automatic renewal, but I do know I will not be renewing with Norton again. When l tried to reply to an email they sent; the notice said the email is not monitored, I had to call them. They have tried to charge that same card several times. A new subscription for the same product that I had is only $49.99. I am going to just let the subscription expire.

I have had Norton for a few years, the 2nd year, I was charged over $100, on my renewal. The third year, I found out if you go online, you can get the same service for $39.99, or less!! They OVERCHARGE, their loyal customers!!! ALSO, I found my computer was HACKED!! After doing all scans, POWER ERASER, I was informed, NO THREATS FOUND. But, I was hacked through my WI-FI!!! I disabled all wifi on my computer, but someone or something hacked its way in. I could delete a, "UNKNOWN", file. So, I opened up my computer, and physically removed the WIFI card, then did a complete WIPE. NO MORE NORTON!!! Waste of money on a worthless product.

I have been with Norton for over 20 years and whilst I was away on business I needed to access my bank accounts over an unsecure network. Got onto Norton and they sold me a WiFi security package for £29.99 on top of my normal 360 subscription. They informed me that they would install it for me and proceeded to remotely take over my computer. Altogether they spent over six hours trying to install this package to no avail. They added things and reinstalled things etc., etc. Now my computer is running really badly despite them taking it over on at least a six occasions. I really have had no joy from Norton as each time you deal with a different person and they almost always do not contact you back when they promise to do so. I for one will not be renewing my subscription and would advise others to avoid Norton to your peril.

This company has an unfair practice of wanting you to sign up for automatic renewal. Most company that do this renewal on the subscription renewal date, not Norton. They renew you a month and a half early. Even after being faithful subscriber they raise the rate. You can look online independently and find a better rate. I find this kind of practice truly criminal. When I questioned the company concerning this practice they said that is the only way they can keep the malware updated. It's junk. I cancelled my subscription called in independently and got a better rate, and was covered instantly. Sad, Sad.

If you want something that acts just like a virus and will never go away, this is the software for you. No matter how many times I remove and delete all files associated with Norton, like my crazy ex-wife, it creeps back into my life.

My credit card from Sears billed me for a Norton product that I never ordered. They never gave me any detailed information as to which product they claimed I ordered. The cost of the item was $97.98. I looked at a list of Norton items and none matched that price. Sears insists that I gave Norton my card number for the item which is a lie. I searched my bank and credit card accounts and found no such purchase. I print a copy of all my purchases for at least a year and found none from Norton. The first and last time I used a Norton product was 2002 because they are very unreliable. I now have Avast.

I agreed to pay $57 for a year of service but when I actually made the transaction Norton billed me $109 and I missed it. Getting the $52 dollars back has been a nightmare of foreign representatives, long, long waits, constantly being referred to a "higher" entity who would call back in a couple of days but never did. After weeks of "dealing" I think we may have a deal but I have to wait 4 to 7 weeks for a mailed check. Norton is a huge international firm with a good product but their accounting department operates just on the edge of fraud. Use someone else.

Good-day, On August 4th I awoke to find that Norton had charged me a $94.50 (Canadian) Automatic Renewal fee. I did contact Norton via their Chat the same day and was told a refund would be issued. Now my PayPal account says Refund Pending. I need the money very soon as I am a handicapped pensioner and need to eat. I don't remember even allowing an automatic renewal and hadn't even used their product in 10 months. Still it's now 5 complete business days later and still no refund.

Service has been reasonable - no viruses caught, and OK user interface. But I'm recently receiving urgent reminders to renew "Norton Family", that I dropped in 2016 (verified in "My Norton" on their site). They say it expires on July 23, 2018, which is patently false. This erodes the trust that Norton needs, to keep my business. Separately, despite my best efforts "My Norton" refuses to recognize most of my computers.

My website is **. It is safe and maintained by myjoomla.com. It has good standing on Google and others and yet, it is flagged up as a dangerous site by Norton Safe Search. Which is obviously to shepherd people into purchasing their products at the cost of others. Online there are reports of court cases, where they have false flagged other websites and have been found to be wrong and costly for those attacked by Norton for their own gains. Absolutely disgusted by their total disregard for websites and their followers. I have received many messages from people confirming with me that my site is safe.

Norton tried to renew my account one month before my subscription was over. They withdrew the amount I paid for a two year subscription to turn it into a one year subscription at the same high price. I caught it and they refunded my money and still terminated the service before my coverage. They needs to be stopped. They treat people terrible over the phone. I will use another provider. They needs to be put on the local news in every state.

Warning to seniors. If you purchase a Norton subscription please make sure auto renewal is off. We purchased a subscription in 2015. Without our knowledge we have been charged an outrageous price each year debited out of our account without our knowledge. We caught it this year and called Norton. The auto renewal is automatic so beware! It is a direct target at seniors knowing the older customers will not know to disable the auto renewal! They did not have our correct email so we did not get a notice. Each year starting in 2016 we were charged just under 100 bucks for a subscription. This year over 100 bucks. SO SENIORS BEWARE of Norton Security!!!! Without your knowledge your Credit Card Number or Worse in our case our Debit card info was saved.

I noticed that Norton charged me for a subscription although we have not used in years. I called the 877-297-5265 number and waited 32 MINUTES AND NO ONE ANSWERED. Then I called the 800-745-6034 and I am 10 minutes now and still no answer. If you download NORTON just be PREPARED TO NOT BE ABLE TO DISCONTINUE.

I have had nothing but issue with their so called support (chat or phone) regardless of the issue (none of which I have received any help with). They know nothing and do nothing beyond their script (non answers). They will find any excuse to hang up and disconnect on you, but yet they will deny that as well. Nothing is ever their fault. They have no accountability at all. I had one level 2 person tell me unless they (Symantec) get a court order they can't be fired (his words) and it shows on how they treat their customers (you know us who pay for a service).

A week ago my Norton Antivirus has stopped working... It makes my system very slow, I got really afraid that my data will get hacked but Thanks to Norton Technical Support team, they had fixed my issue within 20 minutes only and now my system is working fine. Really their people are very polite and professional. They do not charge much amount like others.

I really do hate Norton. Their product is good. Their business model is crooked and intentionally deceptive and penny pinching when it comes to the customer. Even though their current price for the equivalent product is 49.99, Norton automatically charged my credit card $129.99 for a renewal. When I called them to complain, they promised a refund and 10 days later, no refund. Since I am reading here that people are not receiving their refunds 30 days down the line, I'm sure I can expect to continue to be disappointed.

I have been using Norton Security for a long, long time. I also previously used it years ago when it was called Norton Antivirus (when viruses were just called viruses, before the dawn of malware). I even used Norton Utilities way back in the days of DOS in the late 80s and 90s (when viruses only existed on programs you downloaded from dial-up bulletin boards). I do not recall ever having a serious virus infection while running Norton Security or Norton Antivirus. I have used Norton Security to successfully remove viruses off infected computers which did not have anti-virus software on them.

I canceled my subscription 3 weeks ago. Was told it could take up to 10 days depending on my bank to refund my money. I have waited now 3 weeks for my refund and have not received it. Every time I contact them they inform me they have escalated the issue and I would be getting a call in 24-48 hours. Still no phone call. It's been about 4 days.

I was trying to do 2 things on the phone: give Norton my new debit card number and ask about Norton's connection with LifeLock. I had to wade through promotions for vacations, medical alerts, and free offers. The first connection was so bad I had to call back. I had some problems understand support persons English. I was cut off twice. I THINK I got my debit card changed but I was never able to find out about LifeLock. I spent at least 1 hour on the phone and online. After my experience, I am considering looking for another virus protection service.

I have used Norton Mobile Security for 15 months, but the last month has been problematic. In the latest release, they push very hard to get you to buy additional Norton products. The latest is the warning that your network has been compromised (in big red letters), and that you should try their VPN. (I was using a Hotspot Shield VPN so this option was not necessary.) I spent 2 days changing logins and security settings on my modem, to no avail. Finally, on their user forum yesterday, they admitted that this was the result of their overzealous software, and that the next release would correct this. I am switching to someone else (Bitdefender on my PC has been very good - if a bit intrusive).

I been using Norton for many years since the Norton System Works 2001 days. I never any of there products crash on me or anything. I had a few issues with installation and Norton's support helped me. Norton to me is way better than McAfee. Norton keep up the good work!

Norton was using an email address that is inactive and we didn't know existed to bill us automatically for over 12 years. When we realized we had been charged over a $1,000, we contacted them about this fraud or scam. So far they are unwilling to refund these charges. They will not give me the email address they were using to supposedly "notify" us, so obviously we got no notices for renewal. They will not provide the "supposed" computer that was being covered on renewal. They want me to log-in to an account that I am unaware of and cancel the auto renewal! I feel someone has hacked us over a security product and Norton is responsible for this fraud!

First they will overcharge you if buy direct and then take your credit card details to catch up with you again 12 month later by overcharging you again by renewing your software without your knowledge. But then after you complain about that, your email address will be permanently blocked from entering your Norton account in order to purchase another and cheaper Norton antivirus program. This is very stupid behaviour from a big company like this one, as it helped me to move on to search for an alternative product which is not only better but also cheaper. Don't let this idiots control your life.

This company takes your money for anti virus protection then causes you to be sent unwanted emails if you use their Norton search service for almost anything. In summary, this company will cause you lots of harassment if you use their Norton search engine.

I called and explained an issue that I had with Symantec taking a political position with other entities. The agent told me that Symantec was receiving a lot of feedback. I was told that when I received 'Norton Security Deluxe' by mail, I should call back with the Product Key and a return/refund would be processed. In the meantime I downloaded Kaspersky (previously, I had used Norton for 20+ years). When I called back with Product Key, which was verified by agent, I was told that the refund could not be issued.

I bought a new computer. I contacted Norton to switch account to new computer. I was told the new computer did not support Norton. I asked for a refund on the remainder of the account. I was told that because I had the account for more than 60 days, I would not receive a refund. There are 275 days left on the account. They are thieves. I was then told I would receive a phone call from someone who could rectify this situation. 48 hrs later, no call. I contacted Norton several times today and have been blocked. I will never purchase anything from them and will advise others to do the same. They are stealing money from people and getting away with it.

Bought one year of coverage for multiple devices. After a Windows upgrade, had to bring in a computer tech to fix my work computer since Norton was interfering with my Office programs. (He recommended using a different virus program). At that point, I had already purchased "Core" for my home computer. Could not install, hours on customer service, not working, then finally asked to return it. Got refund. Then Norton terminated entire subscription at that point, including the year we had previously paid for, only 3 months into it. Now vulnerable to viruses on home computer. Called customer service. They denied we ever had a subscription outside of Core.

I was having computer issues so I took my computer to a tech who found 43 viruses on my computer. A couple viruses were extremely dangerous and were the root cause of my computer issues. I was shocked because I purchased Norton software to protect my computer after reading so many positive reviews. As it turns out, most computers he works on has Norton and/or Kaspersky software and he is constantly finding viruses on. I called Norton to get a refund and was told I was passed the refund period. I will never trust Norton.

I am experiencing software issues as well website issues. I called support but the representatives helped as much as possible but some issues remain.

Renewal is difficult even after paying yearly fees. We keep on getting message that you are not protected. No phone contact info. Very strange so stopped using to minimum that pc and switched my usage to Apple.

I have used other software in the past and always ended up regretting that decision. Overall Norton has been the best for me. Their customer support is very helpful and 24 hours.

I always used a free antivirus program in the past and they seemed adequate. But I have a much better feeling about Norton. It tells me what it did and I feel confident that it's taking care of me.

I have used Norton for over 10 years. I have never had a problem. If you need help, there is online chat available. It is a great program! I have never had a virus!

I am generally happy with my Norton SW but I have had about five instances over the last three years where it stopped working for no apparent reason and required a remove and reinstall. Once upon reinstall I lost my backup information and had to back up from scratch.

I've been using Norton for 5 yrs & never had a worm or bad virus. Now that's what I call a great antivirus program. Tech support is great & they spend a long time with you if necessary until the issue is corrected.

This is the only antivirus I've used for the last twenty years and it's always kept in good stead. Thumbs up. I would recommend this without reservation.

I have used Norton/Symantec for computer protection needs since about 1985. An Oregon based company that I trust. They have helped when I have had a problem and I am confident they have their customer's interests in mind. They have a reasonable cost for multiple devices, needed today.

Years ago Norton found a virus, notified me and took it out, I have been a faithful Norton user since. Norton support has even helped me with other compatibility issues which I was not sure if they were related to antivirus software. The cost of Norton has always been decent.

I have used Norton Security for many years. It has saved my butt many times. It is very easy to use. Once installed there is not much you have to do. It will update itself, tell when you have a problem and many other things.

Years ago, my IP used McAfee and I still ended up with viruses. Then my IP switched to Norton. It was the best decision ever. I have used Norton thru my IP for over 15 years and had no problems at all. I love Norton so much then I purchased two computers this year that came with McAfee free for a few months yet, I still disconnected it to install Norton.

In one form or another, I have always used Norton. The very, very few times I haven't I've been unsatisfied. In my opinion, Norton is the easiest to set up and use. Support is outstanding, too.

Overall acceptable service but it comes at premium price. It is up to the individual user to gauge the value. There must be a better product out there.

My wife and I were directed to Norton upon purchase of our first computer. It maintained our computer until it crashed about four years later with no possibility of revival.

Have been using Norton for many years. Over the years it has continuously improved and no longer slow down my Laptop performance, For the past few years I have used the free version provide with my Xfinity subscription.

I have used Norton and was fine with them. McAfee was already in my new laptop for one year. When I bought my laptop, the salesman talked me into two years with Secure T. I like them all but Norton was most affordable. I used Norton for years and when finished with Secure T will probably go back to Norton. Price is important to me because they are all fine antivirus programs.

Been running for several years, and not had any issues with viruses. Downloads are prompt and updates frequent. It scans other install software too. Overall good product.

I bought Norton Utilities when Windows 7 came out - for Windows 7!!! Today I was rebuilding an older computer with Windows 7 - which Microsoft still supports and is in many way preferable to Windows 10. Norton wouldn't Activate with my License on the box. I "chatted" with a non-English speaker for a long time who had no answers, except to tell me they file accounts by email address (not License number or name). I've retired a number of emails and have no records. I then called and got the same information from another non-English speaker... until he unearthed that 3x5 that said "we no longer support Versions 15 and older". This was version 14.5. If Microsoft is still supporting Win7 and this product was made for Win7 - WTF. AVOID Norton. And above all, never, ever use the Registry Defragger in Utilities (ever).

Norton Customer Service provides excellent support no matter what the issue. I had an occasion where I could not perform a virus scan. I called Norton and my issue was immediately resolve through Technical Support. In fact, the wait time was within seconds and the Technician was able to resolve this issue in less than a minute. Since then, I have had no further issues and have been a subscriber for many years.

Norton does its job very well. But the price keeps going up every year. And I keep getting offers on their products even though I already have the service.

I've been a fan of Norton products since the days of "Norton Commander", say 1988. I have purchased McAfee, used the free AVGAntivirus, and been subject to TrendMicro at work. For free, AVG is great; but overall I trust Norton/Symantec for their products. Currently my ISP provides a Norton suite of software, and I'm glad they do. I feel Norton has protected me from some very intrusive viruses.

Norton is good because once installed it performs periodic sweeps and checks all incoming posts. Also it has blocked me from suspicious sites. It checks my laptop at night.

I have had Norton since 2003 but like everything else some a virus to slip by and infected the computer. Furthermore there were problems two years ago when the website directed me to a PayPal account and fraudulently took my money. But all in all I have had McAfee but still think Norton is better. I like the Norton Identity. Custom service is excellent!

I have used Norton Security for a lot of years and I like the idea that anyone can use it, or you have security help at your fingertips. Many, many years ago, I tried McAfee or something like that, it wasn't any time at all, right back to Norton. To tell you the truth, I don't fill safe without my Norton Security.

I use the service that came with my device. It OK but it is not bulletproof. I still get crap and have to clean it out of my device. But for the most part it it's not bad. But if you have not actually bought the software itself. The company won't help fix or correct an issue. So if you purchase a device with it on there and you have a problem you will have to buy the software for them to help.

Norton Antivirus will cause major dysfunction to any PC. There are many software providers which are superior to Norton. Norton is highly overrated and a poor performer.

With only one exception, on the relatively few times I've needed to call them in the last eight years, the Norton support staff has gone above and beyond to help me not only understand the problem and fix it but to help me reset/fix programs and settings affected by the problem. A few times this year there has been an annoying W10 Edge popup about legit or not origin of source of site clicked on that Norton doesn't "notice" -- not block or give mirror warning -- and that popup difficult or impossible to delete w/o signing out or restart; haven't questioned or complained to Norton about it; believe is Microsoft protecting itself/license.

My husband and I both use Norton Security on our computers and tablet. I feel very confident that we are fully protected. I would definitely recommend Norton to family and friends.

I always get notifications from Norton when any virus or if someone tries to get info from my computer. I also love their virus scan which I can do as many times as I want.

I have used Norton Antivirus for a number of years and have been very satisfied. I would recommend their products to anyone. It is a very good company.

Good value and easy to install; has protected in most situations, though not all. Virus required an IT expert to help remove. Helps, but is not foolproof.

Have used Norton for many years and very pleased with it. Protects multiple devices at reasonable cost -- even have it on my phone. Usually available through Amazon at lower cost than from Norton directly.

This is a great company to use when you need them. They would answer your call, "Have a good day." Nice job. Keep up the business and don't let the customers down.

Norton products are very easy to use and their customer service is excellent. Since I started using their product I have never had a virus on my computer. I totally trust Norton products.

More user-friendly in application and install. It provides alert and update on action taken without interfering with computer use. Cost effective on multi-user devices.

I needed a hands-off approach to an antivirus one that works in the background to destroy any and all threats to my operating system. Norton does a great job without requiring me to constantly interact with fine tuning the system. Set and forget it is my approach only receiving alert information when absolutely necessary.

I use Norton Security on my computer and on my father's computer and it has always been reliable. It doesn't seem to considerably slow down my computer and is compatible.

The only thing Norton could improve on when a problem affecting performance and other minor would automatically fix the problem. But protection from virus and malware is great.

I have never had occasion to use Customer support because the program works fine for me. My only complaint is that the renewal system is more expensive than simply buying another year or 2 from other sources.

Norton Antivirus is the best I've found. Their customer service is far above other systems I've tried. When I've had an issue, which I've had three in the past 11 years, their technical support team has either walked me through the process to fix the issue or with my permission, accessed my computer and clear the issue in a minimal amount of time. They're the "Top Dog" in my book. I use their service on all devices. None better!

I have had a few issues but I have always been able to get the help I need from customer service. Always patient never condescending. Most of the issues have been that service expired or I had a overlap with what came with my new computer when I purchased it and then upgraded it with some confusion but it was taken care of. I also think they are a good value. Easy to see if I need to run a check. User friendly in my opinion.

Norton seem to be a pretty good antivirus software. I have had no problems with Norton and I have been using it for a couple of years now. I keep renew with Norton.

I have been using Norton on all my devices; includes Laptops, Desktops and Tablets for over Seven years now and I love it. Would not use or trust anything else. EXTREMELY SATISFIED!!

We've used Norton for 15+ years and have never had an issue! Our computer repair guy won't use anything but Norton. We get enough to cover 5 computers, they do not run slower. We have not had a virus.

Norton Security recently made some changes to the SW. These changes have introduced 4-5 "bugs" that I now have to contend with. Sometimes I do not even bother to use it as much as I used to before the changes.

Norton likes to nag. The only reason I use it is because my ISP gives it to me for free and it is the full retail product. It does also remove tracking cookies and temporary files.

My Norton is included free with my Comcast Triple Play. I have not had any problems that Norton could not clear up in just a few minutes. After using Norton I would purchase it even if it was not part of the deal. The techs are very knowledgeable and help clear up any problems I may have.

I have now been in touch with Norton twice for assistance. I have discovered two things: They never answer questions for help directly, they talk in riddles. Clearly these people do not have English as a first language. Secondly: They assume that everyone is Tech Savvy, and it is near on impossible to get the help that's required. I have now given in on asking them for help, I am close to tears. I have purchased a product (Norton Security) that I can't use, because their staff are THAT unhelpful. I don't care about Norton's product. If they can't deliver customer service, so that people can actually USE their product - what's the point?? Never, ever purchasing from them ever again. And for the love of God - stop outsourcing jobs to people who can't speak English. It's false economy - you're just going to turn customers away in droves.

I've used Norton, Mcafee and Kaspersky. Of the 3, Norton is easiest to use and seems as effective as any of the other antivirus, antispam and anti-malware software suites.

I have used Norton for many years and have always been satisfied with the service. I have never had a problem with viruses and other malicious issues.

I prefer Norton for daily use. For the most part, it does a very good job and stays out of the way. I have run McAfee, Avast and AVG and did not like them. I use Malwarebytes for occasional manual scans and also like it. Why would anyone use software from a Russian, Iranian, North Korean company, etc...?

They evergreen your bill so they were billing my mother months after she passed away. Took an act of god to get them to understand and reverse the charges on her card.

Have had no virus problems while with Norton. Forgot password once and had difficulty with company while trying to open Norton. Had all passwords and logins in the Norton Vault and couldn't open it.

I have to admit that my husband is responsible for all our computer needs. He is the expert! I have never had any problems with this software. I think I have only encountered two possible attacks. Norton saved the day!!

Norton Security Suite comes as a service with Comcast and it has stopped intrusive attempts to access my computer every day. I also utilize the Norton Identity Vault.

I love Norton but I hate the fact it slows down my computer. Unfortunately I would not change. I wish the vault was compatible with Microsoft Edge!!!

Overall customer service will help whenever you have a problem with your computer. They have a lot of knowledge of your system. I would not use another company other than Norton.

I use this on my PC and trust the software completely as I have personal information on my PC. It runs a scan, and then I can run a scan anytime I feel it is needed.

I've used this product for years and the company I worked for did too. It's very easy to use and it works very well to protect me and our family. It's got a very good rep and it's rated very highly by experts.

Easy to use and updates easy. You can modify to suit your preferences. Norton will also let you save your passwords, so it is easier to login to different programs.

Norton is by far the best antivirus/security software on the market. To top it off, their customer service is far superior to their competitors', as well. I don't think anyone comes close to the quality or value that Symantec has to offer.

I use Norton because it is free from Comcast and seems to work fine. Never needed support and haven't had any virus problems in at least ten years.

The only problems I have had with Norton in the many years I've used their products turned out to be a problem with the OS and a down server once. The value is hard to beat as I get protection for ten devices for under $100 a year.

My new computer came with McAfee, but I choose to buy Norton. I think it's more complete coverage, including features like password protection and optimizing performance scans.

I have been using Norton products for over 20 years. I have had excellent customer service when needed. I regularly get messages stating that a malicious intrusion has been blocked, with no effort from me. Norton is now included with my Comcast internet at no extra cost.

Awful product. Do not recommend. It takes a long time for downloads and plus it takes a lot of memory. To say the least the customer service is only online. There's no way to call for customer service.

I've used Norton on my computers for several years. It has worked very well and when I had difficulty installing it on one occasion, I was given one of Norton's service employees for up to an hour. He had difficulty installing it also, so he installed their advanced version onto my desktop.

Love it. Easy to use and never had a problem with it. Multiple device usable. Not much you can't do with it. Antivirus cleanup, file cleanup and tune up your computer.

They have debundled most parts of their previous packages and now charge separately for all parts and pcs, iPads, and cells. Value for total price is an issue.

I've always been happy with Norton. Never had a problem and their customer service is great. As an added protection, I also have Malware Bytes.

We get Norton free with Comcast/Xfinity, so obviously the value is good. I have only had one problem that I had to uninstall & reinstall the package, but this was done with no problem.

Excellent value! Norton has kept all my electronics free of issues for years. It will not allow you to access unsecured or bad sites and so far keeps all evildoers at bay. Reasonably priced and once set up properly - continuous security checks. Assumes all transactions invalid until proven otherwise. Uses little space/energy. Doesn't interfere but is constantly scanning. Been using good 20+ yrs for all IT. Works well on modem/routers Everything. Works well on small or large server etc.

I am generally satisfied with this product and I have confidence that Norton is keeping my PC safe. The scans seem to be thorough and it warns of dangerous websites. It also screens emails.

I have used other ones but Norton seems to be the best I have ever used and their customer service is great. In the last 4 years I have not had a problem.

Norton Security is okay as an antivirus program but there are better and user-friendlier antivirus software out there to use. And I think some of the freeware antivirus security software works just as well if not better in some cases.

Subscribed to Norton in 2012. For the next four years they were double charging for the yearly the service. They are making no effort to find why they created two accounts for me and I only used one laptop. BBB has been contacted cause no one will talk to me about the overcharge. Wife had been handling bank accounts until recently and thought I needed this service. I took over and noticed this. They offered one year of service and having renewed in February 2017, canceled on me in coming November. POS company.

I run Norton using all the "aggressive" settings and it has prevented malware on my PC, whereas friends of mine who were using competitive products were infected by the malware.

Charge too much per year for what you get and still you get hacked and add malware and adware from all the other apps you download all the time. Most antivirus programs slow down your computer, so I use Windows 10 only.

After numerous pop-up messages telling me I needed to re-download Norton 360 and doing so, I was just informed today that my subscription was automatically renewed at a cost of $109.99! I just called and canceled my Norton Premium Edition software.

I have free Norton with my cable/internet subscription. But, even if I HAD to pay for it, I'd buy it. It is so user-friendly and after having tried a few other antiviruses, I know this is the best out there!

A long term Norton user I find their products & options very good. Their customer service involves consistent very long waits and tech support with poor English skills and escalation is a long-term commitment.

Norton 360 does appear to help protect my laptop. It has a 'File Cleanup" feature that I use regularly to help keep my computer running more efficiently. There are numerous features that can be activated/deactivated at the user’s discretion.

I am using this software free as a subscriber to Comcast services. The product has been great as my computer is virus free and the application runs in the background without issue.

When I bought the desk computer, Norton was included and it worked good and it has continued working good. Just keep on using Norton and doing the updates.

Norton-Symantec simple "Trojan horse" scam: August 25, 2015 I paid for software market price ($43.00) plus credit card information and later each year (August 2016 and August 2017). Silently (without any notification before or after) they have been taking reasonable stealing amount $108.87 from credit card. When year ago I found surprise charge from Norton I switch off automatic renewal on my account, but year later after second unauthorized charge I found it was on.

One major complaint I have is that I was using AGV software when I received an email touting Norton for Windows 10. As AGV wasn't advertising its support for Windows 10 and I had just upgraded to it, I switched to Norton. However, after paying for and installing Norton, I was informed it did not support Windows 10 Edge. So in my mind it wasn't really designed for windows 10. I probably will switch back to AGV.

I have been using Norton Antivirus Software for a number of years. Norton is up 24/7 to resolve any problem that may arises. Norton Antivirus Software very reliable. Using Norton Antivirus put my mind at ease and keep my computer safe. I recommend Norton Antivirus Software to my family and friends.

Have used them for over 20 years and I have no complaints. I especially like the fact that they remind you when you are due for an upgrade and they make it very friendly and easy to install.

I have been a subscriber for several years and have never encountered any problems with security issues, I was once coerced into switching to McAfee but quickly reverted back to Norton because it is user friendly and constantly updated to keep you protected from everything the internet throws at you. All in all it's just a great product with great customer service at an affordable price.

I am currently using Norton after over 5 years using AVG. I actually loved my AVG anti-virus ware, it was non-intrusive, did not slow my system down and I never had problems with any viruses or malware. So why did I change, cost - purely and simply I got a better deal with the Norton and saved money. So far I am not having any major problems with Norton, but there is a slowdown of RAM - I get far more upgrade or product upselling with Norton than I really want, not to mention constantly being directed to use their browser search add-on which I hate. Hopefully AVG will run a special when I am ready to renew... honestly preferred it much more.

I switched to Norton Security from Bitdefender, which seemed to require my attention at least two or three times a week. Norton Security runs unobtrusively, provides notifications only when necessary. Also chose it because of its high ratings.

It is a money maker for large corporations, but not for the Small Companies who make up 70% of the Small businesses just starting up, on very small budgets, and cannot afford this.

This Norton Antivirus software has always been very dependable and reliable when needed. I have used it on several computers and always satisfied. I rely on other customers’ opinions also. I will go on record as a high recommendation for Norton Antivirus software.

I got this software free with my Microsoft set up on new computer. I find it very easy to use, and it's always reminding me I need to scan or do other things to protect my computer. I love it!!! It removes viruses and deletes unwanted files at the touch of the button.

My complaint is... Norton Scanning does not get rid of all viruses. Message says that I have to pay to have viruses removed or erased by payment. Isn't that why I paid $99.99 when I renewed my Norton 360...

I purchased Norton and it included a $35 prepaid Visa Rebate offer. I logged in to their website for the first time to activate the card and check the balance and it was -$17.00 (Negative seventeen dollars). This was a complete rip-off and consumer bait. I thought I was getting a deal here and a working $35 prepaid card as promised with my purchase. I have been a Norton customer for more than 10 years since it was first released (2006) and I am so disgusted to be ripped-off what is less than pocket change for this company. This among other distasteful scam tactics by Norton is why I will never again trust handling business with them and will never recommend. There are better companies to do business with.

I paid for Norton Antivirus in 2013 for £19.99. I unknowingly agreed to subscription. I stopped using my laptop in 2014. Then I just found Norton Antivirus taken out £59.99 out of my account. Rang them told me l would have to pay £25 cancellation fee! So angry they have been taking money out of my account from 2015 which was £44 double for a service I never used. This is daylight robbery. I would warn people to check your bank accounts as Norton Antivirus scam you into getting money from you. They work on basis you won't notice it leaving your account. I want to know how did they provide Antivirus if I have NO computer??? They will not refund the money they stole.

I have the Norton premium package. I periodically check my Norton status using the Norton icon that appeared when Norton was installed on my computer and frequently get message that my protection is not up to date, and that my computer is vulnerable to viruses. I can manually run the update, and the status changes to "Up to date", but the updates are not occurring automatically.

I have been trying to get a backup issue fixed with Norton for five months and have had no resolution for the problem. I ask for a refund for the months that the service has not worked. They offered me one month of service for free. Free service that doesn't work. Really? I consider this as theft and fraudulent. Norton gives me the standard answer that they understand are working on it. Something must be terribly wrong with their engineering department if they can't fix a problem in five months. After being a dedicated customer for years, I am going to find another service that delivers what they advertise. Hopefully, I don't have to wait on the phone for two hours in order to speak with someone. Avoid Norton unless you enjoy being totally frustrated.

I have recently been charged by Symantec for a renewal of Norton security. I was unaware that I had this product as my PC came with a security package from another company. The charge was debited from my PayPal account. I contacted PayPal but they said they had an instruction to pay any charge to Symantec. I have no recollection of ever having given such an instruction. Despite several e-mails to Symantec, I have received no satisfaction and no refund. The last 3 e-mails I sent have all been unanswered. Presumably as I live outside the USA, Symantec think I am fair game to be ripped off in this way. My advice to anyone seeking a security system is do not use Symantec, unless you wish to be ripped off.

Norton started blocking safe websites like my school's website so I contacted customer support. After wasting an hour of my time, they told me the issue was that I only had basic and I could upgrade for "free" to fix the problem. I said, "Yes it's free now but I'll have to pay for it eventually won't I?" She said, "Yes, $39.99 when your subscription ends." They purposely screw up your computer to trick you into giving them more money. Ridiculous. I will never use Norton again.

I purchased in February 2017 to go with my regular Norton Anti Virus. It worked for 1 month and I let them know. I have been on the chat line several time but they could not fix or get it to work. They contacted me and downloaded two time info from my machine, said their techs needed it to find out where the problem was. I have yet to use, which I already paid for, not have I heard from them that we can fix. How can I get a phone number to speak to someone in management? You can't, IT'S SET UP THAT WAY. You cannot even check to see if they are legitimate. Can you help me?

I had Norton 360 Premium on my computer to protect against viruses and malware. My computer crashed several times. I ran scans after re-starting, and Norton informed me that my computer was safe. The last time this happened, I was unable to run a restore program, and could only get a blank screen. I had to buy a new computer, and got a different anti-virus program. I contacted Norton to cancel, and to get a refund for the 131 days left in my subscription. I was told I could not cancel after 60 days from renewal, and they refused to issue a refund. I was forced to pay them for the 131 days I will not have their product.

I noticed that Norton charged my Amex $117 yesterday. When I called they told me That I was signed up for auto renew, which I can't remember. When I said I wanted to cancel and get a refund I was told there would be a $80 cancellation fee! Additionally, the auto renew price is double what the same product costs retail. Never again Norton, what a scam.

Norton Antivirus stinks. When you log on or startup machine the disk access is at 100% until you disable and re-enable Norton. To log it takes anywhere from 5 to 10 minutes. Norton is truly a worthless anti-virus. Called Norton a million times and problem is never resolved. There on solution is to re-install software that fixes nothing. Buy Kasperov or another anti virus software.

I installed Norton in my laptop and worked well until I restarted the computer. Then the internet connection did not work. Their instructions were to take the firewall down, which I did. The problem was not solved. Then the instruction were to uninstall the program, which I did. That did not solve the problem. After talking to four different persons for over an hour and a half, the technical department in essence said that since I uninstalled the program and I did not have internet, it was not their problem to check with the internet company. I did.

I paid 49.99 to Norton Security in January for a year subscription. Now it's July 10, Microsoft did an update and deleted my Norton. I call customer service, told them I couldn't get into my email because they had my email wrong. After a few attempts to get them to correct their mistake on my email, what I got was a bunch of upsells wanting me to pay another 50.00. Told them I had my Card transaction to prove I paid for the product. He totally ignored what I was saying, insisting that I pay another 50.00 for him to get Norton back to work.

Every time that I download or update a program, Norton alerts me that I need to fix a problem. This is after being alerted that it is 'Safe'. I (or we) should not have to this. I thought that is what Norton is supposed to do.

Bought "Norton Security Deluxe" at Walmart 6/26/17. When home tried to "download" software on computer using the product key. Got error message "Try later". After trying a number of times, "Call support". Was told that Walmart didn't "activate" the box and to return to Walmart to have it activated. There was NO other choice, (It's 60 miles to Walmart.) -- It doesn't matter, we have no way of activating the product. I WILL go back to Walmart and GET MY MONEY BACK. This is crap. I will buy a different product. I will NEVER buy Norton again. The only reason I bought it was I had Norton 20+ years ago and it worked. This is how companies change, now it's time for me to change -- products.

I've used the Norton Security when it was packaged with a computer I bought or it was a free trial. It was download, click and install. Set it to automatic all update and scan periodically. No customer service interaction. Nothing too out of the ordinary, same as other options. It was easy to use and seemed to do a decent job of protecting me. However, the free version would be nice. I refuse to pay for anti-virus when there are Avast and AVG and Malwarebytes available for free. Norton is a respected name, so I'd definitely use if free.

I like that Norton is easy to use and offers functionality across operating systems and mobile device. It also offers various software depending on the consumers' needs. It's easy to install too. I like the dashboard for the program so it's easy to choose what you want to do and you can see how scans are progressing. However, the price for the software is a little high when you compare with other software providers. But I see Norton as a trusted anti-virus software program and have used it before.

Norton Security has a professional layout and the software is very easy to use. The products does not have too many popups and can run seamlessly in the background. When the product was purchased, an email link was sent where it can be downloaded and installed in a matter of minutes. No further authentication was required like product key or logging in. Also, the link can also be forwarded for installation in other devices with the same procedure. However, it slows down computer (not too much though) and 50-80 dollars for anti-virus software can be deemed steep especially when there are free alternatives.

I had it installed by someone else. The Norton program really seems to make my computer run slow and shut down a bit, so I chose to use a different brand and had it out in my computer by somebody else. I like it much better than Norton and glad I switched. I don't like Norton personally. I can't use something that slows my computer down whatsoever and I don't recommend it. But if it didn't slow my computer down I believe it would have given me the protection I needed.

Norton Security is easy to use and download. It is readily available for anyone to get and install. It is easily done by going to their site and agreeing to the terms and clicking a few buttons. It is made so that any person can do it. Norton does an OK job at keeping my computer safe and it is cheap if not free. But it is somewhat of a flaky program since it give me false alarms. It is slightly overrated and is just super popular among normal people who aren't very fluent with computers.

Norton Antivirus is the best company when it comes to antivirus software. They are a good reliable company and they help protect your computer. It was already installed on my laptop so I was able to use a trial of it but I liked it so much that I bought it after the trial period expired. I like them a lot and I like it the way it is. I recommend it to everyone to protect your computer.

When I first got my Norton antivirus software I really did enjoy it. I downloaded the software from the website. Then it automatically installed itself on my computer. Once it was installed, it automatically downloaded all of the necessary updates and ran a full virus scan on my computer. I hardly had to do anything and it was simple to use. Also, it regularly scanned my computer and kept itself updated and I never felt at risk when I first started using it. But I noticed that as my annual "subscription" to Norton Security was coming to an end, my computer was starting to act up. This seemed to be much more than a coincidence and very fishy. It honestly seemed like a way for them to get me to renew my subscription. I didn't cave in though, I am now using Avast.

I had no problem getting it installed. It's a step by step process that is very easy to understand and it was pretty straightforward for me. I really liked the software! They make me feel very secure! It would be nice if it was free other than a free trial though! But Norton is a very good brand with a great reputation. I would recommend them to anyone!!

Norton Security is a very good anti-virus, very complete and has a lot of great features that make your computer healthier. It also maintains my computer very clean and fast. So far it has what I need and what my PC requires. They have a very well develop software. Also installing it was not hard at all, their process is very intuitive, very user-friendly and pretty cool.

The Norton Antivirus is effective, easy to buy or download and takes just minutes to install. However, they no longer offer the free 1-year trial and it really bums me out. I feel like if they offered this again, business would be better. Other than that, the product works just fine. Also, just download and install, no fuss, no muss, no coconuts.

It is easy to use, my family bought a disk set and just installed it into our computers. Naturally, it takes a couple minutes to load but it is a quick click set up and we didn't even need to call customer service. It's slightly pricey but worth it. Also, the software has a tendency to pop up quite often for notifications of updates or when my subscription is ending. But it is guaranteed to protect your computers and catches even the tiniest viruses. When there is a safety issue when browsing the web, the software will provide a warning and describe the types of risks your computer is at.

Norton Antivirus is easy to use with a clear interface and helpful website. Doing a scan is easy and there are options for quick scans as well as deeper scans which require more time. In the past I have found Norton to be a bit too slow and makes the computer sluggish. I would appreciate options to install a full package and perhaps a more basic version if the computer is slowed down by the software as long as it is still able to scan and protect my data. Other than that, the Norton Antivirus is easy to install and I did not need customer support as the process was quite self-explanatory. Once installed it is able to do an immediate scan.

I like the fact that Norton Security is a name brand, it gets good reviews, it updates to keep current and can handle the toughest viruses. It is also worry free for the most part. But Norton as well as other antivirus software can be intrusive. It can slow the computer down some and if you cancel they will constantly bug you. It is not foolproof so there is that odd chance of it not working properly. Antivirus can also block things you may not need blocked. But Norton is easy to use. You just need to install it through a disk or online and it will take you step by step to set it up properly. It takes a little bit of time to register it and adjust it to fit your needs. I did not encounter any problems I could not figure out myself but it is good to know that customer service have your back if you need assistance.