Norton Reviews

Bought Norton online for an iPad, trying to get it to download.Norton shows the only way is buy something else..A CON. Trying to talk to them online is a joke, "We will have an agent with you in 5 minutes…." 15 minutes later NOTHING. Tried three times. Trying to get to my so called account it showed I am using the wrong password….Again, another Norton con! After about three hours trying to get a refund I finally get someone by phone that you can’t even understand. Keep calling back, finally get someone that is understandable, explain that I can’t download virus protection or get into my account. He apologizes for my inconvenience and tries to get me to buy something else, he won’t give up. Finally he agreed to give me a refund. This is a con company, they know they are but all they care about is your money. DON’T waste your time with them.

My Norton antivirus on my laptop drives me nuts!! Not one day goes by that it does not tell me I do not have good enough protection and to upgrade my package. Now that I am retired I do not use my laptop as much as I did and why did I buy these protection if it is not good. They just want me to spend more money and upgrade. As soon as it is up I am going back to my old protection

Horribly inadequate. I am "on hold" on phone for over 2.5 hours now, called after trying to get customer support on the affected machine met with two "could not process the current request" screens. Multiple scans did not detect the virus(es?) crippling my desktop (most attacks seem mcafee-related as their software is the proposed "solution"). While on phone, on a third machine I tried tech support via "chat". Another 25 minute wait there. Then as I was describing the initial virus attacks the tech person reported he was not receiving any messages and so signed off - This despite we had had at least 3 back and forths about what name to use, etc, shortly before hand. Another try at chat and another 20 minute wait... This now is 3 failed attempts to BEGIN to describe the problem to a tech person in 3.5 hours. Have requested to speak to a supervisor and once more waiting....

We have had Norton Antivirus for years. The product is great. The Customer Service is insulting. I have been promised a callback twice. I started calling last week. I am attempting to cancel my subscription and get the refund that is fair and ethical. Not happening! I wanted to use this service in the future but their treatment of their customers is worse than any company I have dealt with and I am 82 years old.

If you’re looking for good customer service this is NOT the company for you. I waited more than 30 minutes for a representative to answer the phone. I had 1 simple question. Could I get a simple answer NO. I don’t recommend Norton!!!!

I had the Norton 360 deluxe antivirus subscription (annually) in June. I noticed my IPad running noticeably slow and went to Apple. They ran the testing and said because the antivirus software slowed down the system. They said I did not need another antivirus software because Apple itself provide the protection (IPhone too). Therefore I deleted the antivirus software in July. I made quite a few calls to Norton asking for prorated refund and I got no result. The customer service experience were terrible. Three times they told me that I will get an email notifying me for a refund but they lied every time.

I had the best customer service rep from Norton on 8/14. I don't remember her name but first initial was N. She worked patiently and graciously with me through a difficult situation. She was probably the best ever and I've been on this planet some time now.

We had to buy a new computer which came with a different antivirus, so we had to cancel Norton. They would not prorate a refund on the annual renewal that took effect in March, resulting in a $55 loss. We are long-time customers and would have continued if we didn't need to purchase a new computer. I also found out in this process that Norton had a recent massive data breach compromising customer information. How does an antivirus corporation get hacked? Talk about losing trust and customers. And Norton will never see our future business with the failure to honor a long-time customer with a prorated refund. That guaranteed we won't return to Norton when the other antivirus timeframe expires. We'll done, Norton. No honor at all.

I purchased a 1-year subscription. The product was okay, but nothing special and occasionally glitched out. After about 11 months, I canceled the auto-renewal. Unbeknownst to me, Norton had already renewed my subscription for another year. I didn't notice for several months, and by the time I did, they told me it was too late to get a refund, even though I turned off auto-renew well before the end of my original subscription.

Norton continues to charge my account and apologize when they have to refund the unauthorized charge. That’s a waste of my energy! After years, I call it quits with Norton. They contribute to the behavior on the dark web, in my opinion! And, I often wondered about NORTON spying on me, due to strange incidents! Gospel Truth! Christ is king!

To whom it may concern, I am currently using your Norton Anti-Virus 360 software to protect all of my computers. However, I have been receiving pop-up messages indicating that my personal information is being sold online. This raises concerns about the effectiveness of Norton Anti-Virus 360. If the software is designed to protect my personal information, why is it not preventing this issue?

I purchased last year and did not see the product as useful. Two weeks before renewal they charged an old debit card for renewal fees. I called them up and said, no. They said, I would be given a refund. Guess what? No refund, no product. They allegedly refunded my funds back to an old card and was rejected. What does the upstanding company do? Nothing. I look at my statement and no refund and they would have let this go if I had not noticed. I hate this company. I will be waiting on a refund for a while, I suppose, and every six weeks remind them.

I bought the service last year. At that time turned off the auto renew service as I did not want to renew like that. A year later the card was charge and I received an email telling me that, "Your auto-renew was enabled." Lie. Lie. Lie!!! The entire year I was bombarded by info to get more protection ads constantly popping up on the screen. Irritating to say the least. Are they so desperate for money they have to try and scare the consumer to get more from them. When I tried to cancel they continued with the scare tactics and tried to convince you to stay. I would not use your service every again even if you were the last line of defense for computers. Horrible company. Shameless!

Yesterday and today I talk to the customer support. They said I will get a refund yesterday. Apple say they can't give me one and they said at Norton it apple that does. This is the worst company ever in my life. Norton should be shut down.

Honestly, *I'm* the idiot for being a Norton customer for at least 20 years. In 2022-2024, May, it's become consistently unstable, more of a memory hog on PCs and accepts and denies login credentials every few days. It doesn't recognize devices it protects. The ONLY thing Norton is really good at is hassling customers to upgrade and renew 380 days early.

I did a free scan on my cell phone & it listed approx 15 problems with my phone. I chose to not purchase the protection, they have harassed me with notifications, sometimes over 76 per day. I called customer service, & they wanted to offer free service for a year which I declined. I told them they were harassing me with the notifications & he hung up on me. When I called back I was told, "Don't call back," & hung up on me. I spoke to someone else & he assured me that the notifications would stop. So we'll see if he keeps his word.

So, here's what Norton does. They remove options from the purchased product, then want you to buy an upgrade to get the option that was previously there. Furthermore, the push is to add LifeLock. You are constantly contacted with a lot of add-ons! It's annoying! They will offer a free upgrade, then the link doesn't work, they can't find the chat where it was offered, and there is no history of the communication. You cannot send a copy of the Chat to your email and they can't retrieve the Chat despite having a reference number. Don't waste your time on Chats and phone calls to resolve matters. It's a Classic Bait and Switch tactic!

I have been using Norton for years, more than I can count. Slowly its usefulness has decreased and its sales pitches have accelerated, especially after my most recent renewal in 12/2023. I decided I needn't need or want it any longer. I canceled my subscription, removed the software and asked for a refund. After chatting with customer support for an hour, including working with a supervisor, the sum total of what they could provide me was NOTHING. No refund, period.

I was entire mistaken in my previous reviews of Norton's Customer Service. Turns out I was scammed by a site masquerading as a Norton site. The number that site used is 8558153726. They are slick, organized and convincing. I've reported them to the appropriate enforcement agencies. Norton has been completely responsive and cooperative about this matter. I apologize to them for my misplaced anger.

I would never trust them. They remoted into my computer by turning it on and forcefully installed an update then charged $160 to my debit card for it. When I asked for a refund they told me no they can't do that. Cancelled my subscription and filed a complaint with the BBB.

It's not doing what it suppose to do. Instead it checking your device to see what you need and beg for money. For example: it found you have some drivers out of date, when you click details, it ask to pay some money to fix

I purchased Norton 360 deluxe for 5 devices when I purchased my laptop. Today has been pure chaos trying to install Norton into my laptop. The product number seems to be invalid. What makes matters worse for a visually impaired person is that there is no live customer support number. I gave up! I purchased a virus protector from another company and easily installed it. I will not use Norton anymore. Today's events have made me cast doubts on other Norton products that I have purchased. Will they contact me if my home title has been altered as they advertise? How about identity theft? If their communication falters in one area does it falter in all areas. My guess is probably so!

For the past three days, I have attempted to access my vault. It goes not to the usually log in site, gives it gives me the 3 commercials on Trusted Software, Encrypted cloud-base vault and a signed in to creating one. Nowhere can I get to the sign in to my vault. I have signed into Norton which offers no real support. There is no phone number I can locate.

Norton is not a honest company, after use their antivirus software for short time, I decided not use it anymore. But they keep charge me for renewing software which I never touch. I called Norton two times to cancel the order and refund my money, they ignored me or just hung up on me. Microsoft never charge the customer for any software never touched. Not recommend to have business with Norton which is a distrust company.

On Feb 13, 2024 Norton charged me $59.99 because I failed to turn off the auto-renewal feature on my Norton Driver-Updater Subscription. I contacted Norton and communicated with an on-line bot/representative on February 14, 2024 to cancel my subscription. I was told the cancellation was accepted because I took action within the 60 day window. I contacted Norton on February 27, 2024 because I did not receive a refund on my credit card from Norton. The on-line bot/representative said it couldn't help me with my request for a refund and asked me to click a link to speak to someone in customer service. I clicked on the button and it sent me back into a never ending loop to nowhere. Norton's website demonstrates that it does not want you to be successful in obtaining a refund.

Been using Norton/Symantec Antivirus for many years. Not having a great customer experience. Two years ago they started requiring your credit card when you add a "year long" subscription. One huge problem is that they bill you an exorbitant $149 for a renew and they do it 1 month prior to your subscription due date. It's abusive because you have to cancel or call to not get the auto renew and why pay for a 12 month subscription and then have to cancel after 11 months? You have to hunt to find the phone number to get your renew money back and even after calling, it took 30 minutes this morning to get the representative to say they are researching it. If you like a bad consumer experience, Norton/Symantec is the company for you. Norton/Symantec have always been a big spammer sending you countless emails and messages to your computer screen and putting their shortcut on your computer desktop. I hate that.

The repeated Norton (and McAfee) ads are far and away my biggest problem. I started having repeated pop-up ads on my computer warning of impending doom and gloom. The ads pop up about every 30 seconds. The ads are the virus.

Norton outsources their customer service dept. Their customer service is horrible. When I first joined back in February 2021 it was great service, now you'll be lucky if you get anything solved. Time to research other options.

Changing my antivirus system, I chose the 7 day trial Norton system. Following directions, Auto payment at the end of the trial period, if approved. Signed in with email & password, account info with credit card info, then downloaded, (3 separate files) and installed. Received 2 emails, "no reply". I had a problem and needed help, so I looked for Support and got the endless list question/canned answers, never addressing my question. Looked for an email address, none. Reply email, Non-reply. Having changed from my previous virus program for the same type of support, I decided to end the trial 2 days early. I went all over the website but could not find a way to end the trial. I finally managed to end the trial, uninstalled the program but got a message the subscription would renew, (auto renewal) anyhow and my credit card was charged! I did protest the charge to my card bank.

Like many, many complainants, I have had Norton charge my credit card without my permission. After cancelling my subscription the first time, I continued to find charges on my account. Then twice more. On their website there is a cancel auto-renewal feature, but it requires that the customer "confirm" but there is no button. If you call, they say it's all cancelled, but then oooops turn around and they are sucking money from my credit card again. After hours of fiddling, I have gotten a refund. In the meantime, Norton has the use of many, many untold numbers of customers' money, one hundred bucks at a time. Even with giving refunds, they are able to put that fraudulently obtained money to work in their private hedge fund. Filed complaint with FTC. I will keep filing and spreading the word.

First off, I have been a Norton customer for over 20 years. However since the acquisition of Lifelock I assume the company has changed leadership. In the past 5 years there has been a sharp decline in customer service. Multiple data breaches leading to lost customer information including password manager passwords! Most annoying is you purchase a product, and then have to decline pop up advertisements, most of which are predatory veiled threats. You can't turn them off.

Having wasted almost an hour, Norton Anti-virus order was NOT correct in the terms advertised. Clearing up the problem was impossible. If a company cannot process orders correctly they certainly cannot be counted upon to provide good services.

I don't even know where to start! Very easy to set up. Spoke to someone in the United States. Had many many issues. Always talk to someone that was not in this country. Could not understand them. They could not understand me. Bottom line is fraud happened on my debit card and they did not catch it. I called for an explanation and the man told me that they can't monitor everything every minute! Seriously why am I paying them every month for what? Worst customer service I have ever experienced. Easy to set up but that's about all I can say. I would not waste another dime on this company and you shouldn't either.

Had this app and found out that Norton renewed my subscription over a month earlier than when it was due to renew. I talked to a representative via the in app chat feature and expressed my extreme displeasure with this shady business practice. I turned off my auto renewal feature and was told that Norton would refund me the money.

Norton stinks, they fix nothing and all they want is to charge you more money for every problem they find. NEVER RECOMMEND OR USE NORTON AGAIN. 2 thumbs down, $99 for a year and all year long they try to get more money out of you.

I found Norton anti-virus company has pulled money from account on a date. Immediately, I requested a refund because not notified/authorized. Been over a month with them to get a refund of charge. Keep getting: we are working on it!

I never allow Norton to automatically renew. This time it set itself to auto renew when this current one year subscription expires next May. My efforts to change the status ended in a button to push to go to the next step. But, of course, the button didn't work. A hint was provided that maybe I should allow cookies. So, after several minutes I did that. Button still didn't work. Finally I was provided a toll free number which got the to Ms. Thick Accent. She did it with much reluctance. NORTON T'd me off BIG time. She asked me WHY I wanted to disable automatic renewal! Such crust.

I have a Norton back up I completed on ‎Thursday, ‎July ‎20, ‎2017 (6 years ago). At that time Norton allowed users to back up to cold storage. This month I need a file I am searching for. My best guess is that the file is in that Norton Back up from 6 years ago, and it is on a flash drive I have in my possession. How to restore a file from cold storage is covered in a video on the Norton website. The video Norton has on their website is outdated and no longer represents the current version of Norton. Since their video is outdated, I had no other option but to ask Norton tech support. I called tech support for Norton this afternoon. The call was answered promptly. They no longer support the backups that were completed on cold storage in previous years. Now that file will not be able to be restored, because I trusted in Norton 360's product. I feel like my trust in Norton products are no longer justified.

Yesterday, I got my desktop working again after 3 weeks of it being down, and first I saw an email asking me to update my payment information for renewal in November 2023. They say September, but my receipt is for 1 year + a couple of months given to me by another email I may not be able to find. I don't know if I will renew this product, because they're terrible to customers. Advertising pop-ups that won't go away, VPN that doesn't work, and numerous problems that customer service only gives you the run-around about.

I have had Norton installed on my computers for a few years. The reason for initially acquiring Norton was for its cloud backup capability as a I have several big files that are the product of many years of work. My computer drive failed so I restored my files into a new drive. Many of the files were restored except for a few big files with extension .slx, .m, and .mlx. I can conclude that Norton is not capable to backup all type of files and it is not transparent about this concern. I will have to go through an outside agency to try to recovery my files from the drive that failed. I need Norton to reimburse me for any expenses associated with the recovery of my files and to compensate me for the inconvenience. Norton case #: **.

This company’s tactics and false advertisement are at an all time high stating that you have $1 million in coverage that if somebody steals your identity and deplete your funds that they will replace it if the credit card companies don’t. These are all lies they tell you to get your business. $1 million in coverage sounds wonderful. I couldn’t get them to reimburse me 5000 so how did they ever think that they would do 1 million? I have bought with this company for the last six months trying to get my funds back providing him with every document that they ever asked for answering every question, without hesitation, speaking with supervisor after supervisor to get no relief, and the been continually asked for the same items that you’ve already explained to them 15 times just so they can prolong and not pay out.

I get it, companies want to make money, but..WOW!!! Norton now hemorrhages UPGRADE, UPGRADE, UPGRADE! WORSE than the gov't wanting to spend more money that doesn't exist! It's ridiculous how much norton antivirus tries to get you to upgrade for 2 - 3 times the cost and for what!? Only to be hounded to upgrade again? And for only an extra feature that SHOULD have been included in the most basic subscription to begin with!? Go ahead, unsubscribe to their daily emails about "upgrading" BUT Don't forget to shut off "Notification" settings about.... Can you guess it? YEAH! UPgrades! (Btw, hope you enjoy silencing notifications E V E R Y Day, that's the longest they allow you to do so.)

Their Utilities Ultimate didn't work properly and I had contacted them about this more than once. Lots of glitches with programs, communicating with their server and logging in. Services renew automatically, so while there was no disruption in service, my computer still got viruses and damaged the hard drive. I decided to go with my internet provider's anti-virus protection and contacted them to cancel, stating I wasn't satisfied with the programs and requested a prorated refund. I was told I couldn't receive a refund on all of it, as it had been over 180 days. I paid $291.01 for just under 6 months "protection", still got computer viruses and was told all they would refund me is $36.79. Save your money!

They charged my credit card $350.00 for a renewal subscription when I had 36 more days left on my current plan. I did not plan on renewing at this high cost and was never notified that my subscription was eligible for renewal so I could review my options. Shady.

These fearmongering ** threaten me with SOME sort of dire nonsense every time I turn on my computer. They are more annoying than the free ones like Avast, yet provide no extra protection. They CONSTANTLY try to CHISEL extra money from me for various add-ons to their ALREADY OVERPRICED software. I WILL NEVER BUY THEIR GARBAGE AGAIN. I WOULD RATHER USE AN APPLE OR GO WITHOUT INTERNET COMPLETELY.

I purchased 6 product keys for Bullguard antivirus. Then Bullguard turned into Norton but I could not activate the license so I contacted Norton and they gave me 6 product keys of Norton but all activated at the same time. Meaning it's up and running and I am losing time. I called to tell them they're all activated and they said that's what I asked for but that Is false. All I asked was for product keys. Very unprofessional, Horrible customer service. I would not recommend this antivirus to no one. I've owned a computer business for about 20 years and I am clearly going to move out of Norton. I am going to remove Norton from thousands of my clients and I am no longer going to put it.

Auto renewal in November, 2022. Program ran fine until a couple of weeks ago, when it failed. Contacted Norton, chatted with at least 3 people to resolve. They sent an Apple which also failed. Then, I was told my operating system (Mac) was out of date, that I should change operating system, etc. "Too bad, you are past your 60 day refund window. Thanks and bye." Not happy with those people. I've been a customer for many years. Never again!

Purchased their 360 subscription, I believe. It's bloatware, and you can't interact with the software without it finding somehow to "upsell" (i.e. force ads on you) their other products. And, of course, it'll randomly pop up ads on its own all the time. Gotta get those upsells! And yes, I have clicked on "don't show me this again" until my fingers (metaphorically) bled and have combed through the settings with a fine-toothed comb. Nevertheless... constant ads interrupting my work at every opportunity.

I had Norton a few years back and decided to switch services from a competitor. Was not unhappy with competition just thought I would switch to see if competition not doing its job. Well I have never been so disappointed with an application as I have been with NORTON. Not sure it is really doing much other than sending me spam and constantly asking me to pay for more when I already paid for the service. Will be dropping them as soon as my paid subscription is up. I know they have something to do with Lifelock and will likely just get rid of both. Tired of being asked every time I log on indicating need to do something and then there is a charge. I would call them but hard to find a number to call and figure they will probably charge me for the call.

I am a current paid Norton 360 Deluxe subscriber. In late August, my Outlook e-mail program began generating an unstoppable stream of mysterious, unexplained draft outgoing messages without a visible addressee, subject line or text. I was able to stop the process only by restarting my PC, but after some time, it started all over again. I ran several Smart Scans using the Norton 360 software. None detected any threats. I then scanned my entire system…. Time duration 6+ hours...using the Microsoft Safety Scanner (MSERT), which detected and successfully removed 176 instances of hacktool.win32.keygen.

I can only say it's been a living hell with Norton. I purchase 1 year, only 1 year, subscription in 2015. I never signed up for autorenewal. Come to find out they've been stealing money from my bank account for 6 years. I filed a dispute with Bank of America and they denied it. I tried to cancel Norton multiple times. What a disaster. Good luck. I'll have go to court to ever get my money, I guess.

Norton significantly slowed down PC performance, remedied with new antivirus software. Then after cancelling the service more than a week prior to renewal I was charged and told there was no record of account cancellation. Poor PC performance and inability to track customer data is not promising for an organization that claims to protect customer data.

I had Norton for a couple of years and was satisfied with the technical side of it. I recieved a notice from Norton that they had renewed my annual plan, which I did NOT authorize. Immediately I called them and shared how unacceptable this is to renew a subscription and have money taken out of my account. All they could say was that they were sorry, yeah sorry my **. My original payment was through PayPal which they took the money from. Waiting and waiting to speak with a supervisor was a joke (yeah right). Finally, a sup said they took care of the cancel and apologized...hum...lots of apologies. 5 days later and I still have not received my refund. My credit union has no idea what is going on. BEWARE OF NORTON IF YOU SIGN UP WITH THEM.

We hear all the time you need to have this so you are safe from Identity Theft. What about when they are the ones who double charge then cancel your service because you had your bank reverse the additional charge -- They got their money but don't show it on your account and tell you to take it up with your bank or Pay again for the service. I spoke with 3 different people with NO HELP. THEY ARE QUICK TO TAKE YOUR MONEY. I have been given the runaround both on the phone and on their CHAT feature.

I have carried Norton on my Computers and mobile Devices for two plus years, I do not have an auto-pay option checked, I noticed in Apr or May timeframe a charge on my Credit Card from Norton. At this time my subscription wasn't scheduled for renewal anyway until July, I called Norton. After a lengthy conversation they agreed the Auto Pay feature was disabled. After an even lengthier conversation I told the agent to cancel my service and I stated "I want nothing else to do with Norton", I removed Norton from my systems and contracted with a different company.

Got last week and have spent 12+ phone calls and 15+ hours trying to fix many problems. Among MANY problems just told that Norton removed the green check mark that appears next to safe sites when do Google search. But right before this call spent 30 minutes with Norton tech trying to enable the green check mark before she hung up. When I googled if Norton removed green check mark I got response at the Norton website dated 7/20/2022 (4 days ago) addressing how to fix the problem and followed instructions and still didn't work. I asked Agent to do remote log on so he could see the screen and he said the remote log on isn't working, even though it worked for the Norton Agent who just hung up. Many other lies and problems but would take hours to explain.

Norton constantly sends pop-ups saying I need more protection to be safe. Well what am I paying for now. Company either wants to gouge me, or they are declaring their software ineffective. And forget about customer service. It's horrible.

This company has the WORST customer service ever! I have now been waiting for 1 hour 20 mins. to get a person. You think when you sign up that you are getting protection, then they continually try to sell you the next thing. Just find another alternative, this company does not operate with integrity.

Has gotten very expensive and has become a money pit. Always offering free scans but at the end of the scan, that of course is gonna find issues you have to buy another expensive add-on to fix them. I wanted to drop Lifelock, rep said could do it and my password vault would be saved but when it was done my entire service was cancelled and my vault was lost, I had to get new account..RIDICULOUS.

Purchased N360 to prevent hack to my device. I've done Extensive Troubleshooting on my end, kept booting out intruder. But Virus installed showing PROOF of HACK through Google Go glitch update. NO alert from N360. After troubleshooting with Norton, Samsung, Verizon, intruder picked up cues & continued to send push on phone through updates. DO NOT BUY THIS APP, the CONFIRMATION I received: [Process in case of a valid court order or other formal legal complaint] after being HACKED by Law Enforcement. Which I have nothing to hide hence the post. Before picking up on Cues the app N360 & Norton Password Manager ran smooth. But NOW my NPM has a glitch.

I bought Norton's 360 for Gamers 3 users at Walmart. The software didn't work at all for me. So, I contacted their (Norton's) tech support, they wanted my social security number, another credit card and my credentials. I saw this as a scamming attack and then they would hang up on me. I had to call over and over again. Then they told me that since I got my software from a third party, Walmart I couldn't get a refund from Norton's either. I had to go back to Walmart. I went to Walmart who told me that once I scratched off the code. I couldn't get a refund as part of Walmart policy. I contacted my bank about what happened to me and they said they couldn't stop my payment or refund me either. They said I should go back to Walmart and ask nicely for a return. So I contacted Nortons who re-instated they wouldn't refund me my full year's service I paid for but couldn't use.

I canceled my automatic subscription to VPN on the date it renewed and received an email stating it was canceled. I was still charged. Contacted Norton on chat 7 times and received a different answer about my credit almost each time. They did not respond to the credit card dispute and told me to withdraw it and I would be credited. Almost 2 months later on the promised date, still no credit. Finally received the credit through a senior analyst at the credit card company. Norton lied each time I contacted them, promising me a credit and telling me not to worry. Their automatic renewal is a scam and VPN worked terribly on my phone.

Norton is the biggest scam ever. I have the Norton 360 Total Protection plan and I got a virus. Three times Norton tells me to uninstall and reinstall the antivirus software, which doesn't make sense to me. But I did twice, after the third time of being told to do this in a matter of a week, I said no, it is not working and seems like it's only letting whatever is on my system stay. They hung up on me. I chatted online with them after that so I didn't get frustrated and become abrasive. They told me that they would help me if I paid them more money to upgrade my account to include the support I needed. I did not expect Norton to be so greedy.

I purchased Norton 360 and had some website issues. I was not able to speak to a live agent and spent 2 hours online with online agents who kept being disconnected. At the end the suggested I purchase an additional service, which I did. I attempted to cancel and get a refund after a month because I got another service. I was repeatedly hung up on. By the time I got through, I was told it was too late for a refund. I asked for a supervisor and was hung up on. I called back and when I spoke to a supervisor, he said there was nothing he could do. Why did I leave? POOR CUSTOMER SERVICE and a poor product. Don't use Norton!!!

I've been using Norton 360 for years. Think they keep my stuff safe, boy was I wrong. I could not believe it until I saw it when I made the switch from android to Apple. I go into Safari and check my privacy report and I see Norton 360 the service I paid for try to track me over 332 times in one day on one website. With tracker names like googletagmanager.com, doubleclick.net, myvisualiq.net, google-analytics.com, adsrvr.org, unpkg.com, xwatched.com, free-javhd.com, cloudflare.com, and many more.

I've been using Norton for years and never had a problem. Last year I decided to give their password manager a try since it was included in my yearly subscription. So I transferred all mine and my husband's data into manager. It worked fine until a few weeks ago. I started noticing whenever I'd authenticate to go into the manager on my phone, it'd pop up the message it was locked and to wait 10 minutes. In doing so and on the second try, every time I would get in. Didn't think too much about it until today. Same thing happened. Tried 3 times and it threw me out of the app on the 3rd try.

Norton might be a good product for other consumers, but for me, using Norton has been more labor intense and time consuming than I preferred. (1) I have had no success with running the Password Manager on either my laptop or my smartphone. Tech Support walked me through it twice for the laptop and after 1+ years, I still cannot use it. (2) Anti-track has slowed the computer processing significantly (my browser is Edge) since it has been downloaded. It works well, but the processing speed is annoying. (3) Norton has blocked the SSA government website, indicating the site has not been verified to be safe. Maybe it was a fluke, but more time consuming again.

My old anti-virus had expired, I thought I would try out Norton 360. I have used Norton before without any issues. I bought my package from a retailer, and when tried to set it up I was have problems. I phoned Norton for some assistance, the connected me to a technician. The technician checked my computer and he said something was blocking the installation process and you can fix this problem by purchasing a one year plan two year plan etc. I stopped him at this point because it was going into hundreds of dollars. I told him I only paid about $26.00 with taxes. He was annoyed at me for questioning him. The technician then used profanity against me, which I will not repeat, and he also told me that I was an idiot, then he hanged up on me.

I purchased 360 Deluxe internet security package from the official Norton Anti-Virus website, with immediate payment directed through Google Play. I never received any correspondence from Norton with confirmation of my order or steps to set up the software. I was NEVER contacted by them. I only received confirmation from Google Play for the payment. I never got to use their service with this purchase.

I have Norton ultimate package and had a question that required I call the help desk. First off, everyone that I spoke to had a very thick accent and I had to ask them numerous times to repeat. First person kept putting me on hold while he worked on it with his team. Then got transferred to technical. Rep asked me my issue. I said, "Do you want me to repeat the whole thing again or would you like the case number the last guy gave me."? After a couple seconds, he took my case number, reviewed it and said that they cannot help me. Very, no extremely, disappointed by support.

NORTON is supposed to keep your personal information safe, but for the last 5 years they have been auto-renewing an account and sending emails to an email address that is not associated with the owner of the credit card. The credit card had been closed and changed but they NORTON keep charging the new card. When confronted NORTON said that they could only refund 1 year, not the other 4 years that were never authorized. SCAM, DO NOT PURCHASE THIS PRODUCT - poor way to do business.

I have used Norton for years. Many times I have been on decent safe and secure websites and Norton will redflag the site. I believe Norton provides its users with inaccurate information. Its algorithm will redflag anything it can just to scare you into purchasing more protection. I know this because it redflags sites I have built myself. Through Godaddy and Square. Two of the nations top companies to build websites on. That is misinformation and dishonesty at its finest. If you can't trust Norton to provide accurate information on sites, how the heck is it really protecting you? It's not. Not to mention all the marketing scams Norton runs. Upsell, upsell, upsell. Once you purchase Norton, more scammers will pretend to be Norton to scam you, then Norton will ever have to protect you from. Let that sink in. Wonder how the scammers know you just bought Norton. Hmmm. Selling data?

I have had Norton security for my computer for a number of years. They are good. However when I need to cancel they tell that as the payment on the renewal was made 87 days ago I am outside the cancellation period. Now remember the the renewal date for the service did not start until 11.1.2021 and I have 60 days to cancel which I am within the time frame but because the renewal payment was made 35 days before the actual renewal date I cannot cancel and get my money back so as I have no computer for this service to be attached to I am getting service on equipment I do not have. I told Mikhil I would like to speak to a supervisor. He put me on hold, came back and said he will transfer. It will take two minutes and I am still on hold half hour later and still waiting as I write this.

I've had to delete the vault and recreate it 5 times because it will not accept a password when I try to re-log into it, so I've had to constantly re-create a log-in and rebuild the vault. The product is crap!!! Do not buy it!

I purchased a Chromebook through Verizon and was looking for an antivirus before I would be using it. Since Black Friday was coming up, I received an email from Norton advertising their software with deep discounts for the first year. I decided to purchase the Norton 360 deluxe because I felt it had what I needed to feel secure on the internet. I made the purchase through Paypal and attempted to download the software to my Chromebook. I received a notification that the software was not compatible with Chromebook so I tried to contact their support team for a refund. Since the hold was going to be long, I opted to use their chat function instead. I gave all information needed for each prompt and plainly said I wanted a refund since I had no use for the product. Of course they tried to get me to keep it for another device, but I already had a service on my cell and had no need for it.

The email advising me of the subscription renewal arrived the day it was due (the email said to cancel I would have to cancel 48 hours BEFORE due date). Prior years I would always have received the notice a few days before it actually went through my financial institution. It seems they are now run by Geek Squad as third-party supplier. To cancel you have to call them and jump through numerous hoops - besides the fact that they do not understand what you are telling them. They kept talking to me about my Capital One checking account, which I do not have and have never had. They speak to you like you do not know anything, when in reality it's them that do not understand.

I have no issues with the software itself. I have an issue with dishonest marketing. I buy (or did) Norton antivirus software at Staples every year on boxing day or black Friday at an 80% discount at Staples. I purchased a couple of years ago (10 uses for $29.95). To register the product it was necessary to enter a credit card number for an already purchased product. To avoid auto renewal at regular rate auto renewal needs to be turned off. We are already in predator territory here.

I attempted to try a 14 day risk free trial of Norton 360 on the App Store. Bam!! I was immediately charged $49.99 plus sales taxes for a reoccurring 1 year subscription. I contacted PayPal, my Visa provider, Apple and then Norton. After waiting exactly 60 minutes, I spoke with Shan or something like that for 30 minutes. He blamed Apple as a 3rd party supplier. I ask for a supervisor and Rasheed or something like that wasted another 30 minutes of my time to ultimately tell me there was nothing he could do for me. Two full hours of my life that I’ll never get back. I think that’s referred to as “Pass the buck”. I can tell you one thing. They need to learn the definition of service. Then apply it accordingly.

I have been a Norton customer for years, and am overall pleased with their service. Their communication system and refund policies, however, leave a lot to be desired. I underwent what most companies call a "life change" - my fiance and I started combining expenses. Because he had computer protection through another source with multiple seats that his children were also using, it made more sense for me - one person - to re-locate my computer protection to an empty seat on his plan that five others were using rather re-locate five people to my plan.

Since being a member of Norton Identity protection, I have gained a real sense of identity protection while online and in my email usage, as well as on social media. The price is very affordable and the customer service is very good. I would recommend Norton for anyone.

They are paranoid. Just the people I want securing my devices! The customer service is excellent - they will walk you through anything you encounter. The VPN rocks, the password vault is superb (sorry, Google, you're not getting my passwords), and the app lock is convenient when you go out. Biometric access to sensitive apps. I've used Norton for 20 years. They have kept me from sketchy websites and blocked loads of crap. They handled my being hacked flawlessly. I recommend Norton360 as the top security product for computers and phones.

Have been using Norton Internet Security for years with no problem. Very satisfied with the security protection. Just renewed for another year. A few days later I wanted to remove my credit card number from my account like I had done in previous years, but found out that the only way to do this this time was to cancel my subscription. They are now holding my credit card hostage. This is very unprofessional and not in my best interest. They just want to be able to charge my card any time they want to. Shame on you Norton.

Norton keeps me safe while I browse the internet. It identifies malicious websites and also risky email and websites. With the VPN, I know I am safe while browsing the internet and none of my private information is exposed on the internet. I completely trust Norton and am very comforted Knowing they are there for me. It is well worth the cost.

I have heard about Norton, and I think it would be a good company, though I, myself, have not had any experience with any identity theft company. Norton has a good reputation, and I believe that it would be my pick, if I had any money to spend on it.

These guys, in my 3 years of of interactions with them, have proven to be a fantastic safety net against viruses and other forms of online cyber scams. My partner and 2 children also enjoy the safety and security provided by these folks. My brief interactions with other companies in the field has been overly intrusive and have ended up really complicating my daily online activities. I'll be sticking with Norton.

This is the worst antivirus software I've ever used. Slowed down my computer so much, allowed pop ups and I STILL got viruses. I would highly recommend ANY other antivirus software for any of your computers.

I discovered personal information on the dark web when I purchased Norton for my computer and phone. I feel safer knowing my information is being monitored now for an affordable price. I have access to my information at any time and I can keep up with my credit and credit scores.

Norton took out money for an auto-renewal of my subscription 3 weeks prior to the due date. They also somehow got a hold of my new debit card even though they had my old one on file. I was going to cancel the subscription because the re-newal was going to cost me triple of what I paid last year. This is a terrible practice. They need to eliminate the auto re-newal all together. I waited on hold for nearly 2 hours to speak to someone and I could barley understand them. I would not recommend norton to my worst enemy.

The protection is phenomenal and I love the VPN service. Norton keeps my computer clean from junk files. The only issue I have with Norton is that I'm always having to change my password because it seems to keep storing previous passwords. But as for the protection, I'd highly recommend it. I'm using it on two computers, a tablet and on my smartphone. I haven't had any more issues with hackers hacking my devices.

Just an amazing product. It totally did why it said it was going to do defending my computer till the end my computer. Ran 100% better once I added the product to my computer. I noticed last Trojan were on my computer after I added the application

I have trusted Norton for many years. They are trustworthy and give good info about anything strange going on with my laptop. I trust them and feel they are the best out there. I recommend Norton to all of my friends.

It's a large download and customer service is hard to get help from. But it works and updates itself and includes some identity protection with Lifelock. It also protects devices if you have storage space. Price good. Wouldn't be without

I have Norton 360 Deluxe. The VPN does not work. The Backup amount of storage is too small. And I have had to reinstall it several times. But overall it is a great Anti-virus product. I would recommend it to anyone. Though the price is a little too high.

I have used Norton for many years and I haven't had a problem. I usually get a good renewal price, too. There is a breach now on passwords, so I don't think Norton has caught that. I have Norton on 4 devices.

I have used Norton's antivirus products for many years on several computers and phones, and have NEVER had any of my devices become infected with a virus! I have friends who try to get by with free antivirus products, and they frequently have virus problems which disable their devices. Because I have never had a problem, I'm sticking with Norton!

I don't think there's much difference between one security system and another. They all do the basics of protecting you from obvious viruses and malware. But nothing protects better than not being careless: don't open emails or texts from those you don't know and don't open links.

I work with 3 different non-profits currently and do consulting and contract work occasionally with others in the Atlanta and Kansas City Metro areas, including other cities infrequently. Having the use of Norton's 360 service helps my team and I have VPN access and protects our vital client files, agency forms, grant statistics, and other important documents key to our work and continued growth. It's helped us maintain safety, databased/cloud our materials, while also allowing us to do our work remotely and create a server of sorts without worrying about safety.

I have been using Norton for quite a few years and I have always enjoyed their customer service. When I have system problems, not only do they help with Norton products, they help me with my whole system and they are detailed with no rush to end the call, they are more helpful than the company I have my software warranted with. They go above and beyond what's necessary and I always told them so, they are the best.

Been a Norton subscriber for many years. Always had Norton on my devices until my PC died. Decided to buy a Chromebook and purchased a new subscription for it, not knowing it would not work. Issued a return through Amazon where I bought it, Amazon gave me a refund. Then I saw I kept getting info about their products so I went into my account to find out they had already charged me again. I called Norton and explained what happened and they assured me they "ALWAYS" send a renewal email. I looked through all emails through the time period (I always save and still have them) and there was none. I explained to Norton I was double charged for a product I can not use, then I was told It was Norton policy not to issue a refund. I asked if I could get a partial refund for at least the months I was charged and could not use? NOPE!

I purchased Norton 360 3 months ago last week. I was offered free Lifelock download with my product but was charged 117.73 to my credit card. I try to call haha on hold 25 minutes. NO RESPONSE so I tried a live chat. Had to wait another 15 minutes to finally get a person and their response haha call Norton customer service. Waited another 15 minutes. Still can't get customer service. THEY ARE THIEVES. Also I get constant popups from norton I CAN NOT GET RID OF.

I was a Norton customer for years and happy with them. Then in 2021, there was a huge price increase with no warning or explanation. Their auto-renew is impossible to get out of so I disputed the charge with my credit card company and Norton blocked the dispute! Most companies let you off the hook for the sake of PR. I had to call Norton directly and they promised 1/2 my money back but several calls and several weeks later, I’ve received NOTHING. Do not trust this sleazy company with your most valuable information!!

I had Norton 360 Deluxe for 1 year and overall I was satisfied with the product. I got the package for 99.99 which I thought was pricey but the product is complete and comes with a lot services and the user interface is simple to use. They highly encourage you to keep auto renewal of the service on by adding a PC utilities package to your subscription if you do, but one thing they keep hidden from sight is the cost of the renewal, which is 50% higher than initial purchase cost.

I called the support number to cancel this subscription and the rep hung up on me and he was very rude!! Never again!!! I've used Norton before and the service was impeccable and it's a great product, Please do something about the people representing your business...

Norton was professional and prompt in working with me to resolve my complaint. I am much more likely to return as a customer based on their response.

My 83 year old mother who is in a nursing home advised she was being billed $500 USD on her pre authorized Visa to Norton for another year of protection. She also confirmed as did the employees of the nursing home that she cancelled her Norton subscription a year ago as she has had a new iPad for 3 yrs. She received aggressive emails and 21 phone calls when Norton realized her Visa card had been changed and they were not able to automatically able to take her money as in the past. I contacted the Milwaukee number that had been calling her aggressively. The customer service representative advised that I would have to contact them to uninstall the program even though the program clearly indicated that the Norton Antivirus was disabled.

Beware, Norton will attempt to bill you for years once you subscribe. Even after you cancel. I have cancelled more than once and every year, they bill me again. Even when I dispute it, they STILL bill me.

I spent the day downloading all the information I wanted protected (credit cards, bank accounts etc), then moved on to the family device monitoring section. I followed instructions to download parental monitoring for my 4 children's computers. All seemed to be working except one child's device seemed not to be "monitored" despite downloading the software correctly, as I had with the other 3 kids' devices. I called tech support and asked her why the one child's device was not being monitored. She proceeded to walk me through a series of steps that seemed very much like I was starting all over from scratch. I told her several times that I do not want to start from scratch but just need to find out about one of the 6 devices I was monitoring.

Bought Norton 360 with LifeLock. Tried logging on. Would not allow log in with password. Called customer service to help. After a 20 min wait had me change the password 3 times before it allowed access on my PC but would not allow access on my phones. Got logged on the computer but had to be transferred for the mobile phone problems and a 20 min wait. When putting in information for the LIFELOCK portion it would log the numbers in backwards. Had to be transferred for that problem and a 20 min wait. Nobody was able to help at their outsourced customer service.

I purchased a computer that had Norton loaded. I removed Norton using the standard Windows utility for removal. I was then instructed to reboot for the changes to take effect. Upon restart, Windows informed me that the PC could not boot, and after attempting system repair, it informed me that it was not repairable. Do not install this software on your computer.

Norton puts this crooked renewal agreement into the terms and conditions to now boost up their new scam. Found it on my credit card statement and since I was two days past their refund policy... Ha Ha you're outta luck sucker even though I haven't used it for months because I moved and couldn't get decent internet service. Charged the absolute top dollar with no discounts which is three times what I paid initially. The world is going criminal as though they don't make mega-millions in profits already. Years ago I had issues with glitches in my computer and they tried to hard sell me into getting a service agreement to fix the problem, another way to line their pockets.

Updated on 01/27/2021: Hello Customer Service and Managers, Stop, stop, stop! This is my third complaint here and on Yelp that you are "blowing up my email folder". As previously stated, this is a desperate attempt to add customers for your antivirus database. Also, I have never used your product and/or will not buy it in the future. Your courtesy and cooperation in this regard is appreciated. Cynthia S, Morro Bay, CA

I have used Nord along with Norton 360 deluxe for over six years without problems, this year I can only use one or the other, so don't by Norton, it is a waste of money, Nord has perfect 100% reliability, Norton zero.

Unfortunately will now live in an era where we do all the work for these USA companies. Who tempt us with great technology & fall down on the basics when it comes to Customer Service! We originally were Sold a CD Disc, Took in Home, Plugged it into the Internet & hey presto were quickly in Business. Now we have to put up with Scratching a Card, which in my case eliminated a few of the Numbers. Can I get a REFUND? Just Try. This like many other Scams running through our Society is something we are supposed to expect. Unfortunately it is now happening on many fronts these days & companies Like Norton & Others must be aware these problems will arise. And what do they do about it? Zilch. Another little earner for Norton & Others.

I was attempting to access a website when a Norton 360 page popped up and told me that I needed to install the SafeSearch browser extension. I did; and all of my quick links were replaced with links to commercialized websites such as Amazon, Trivago, and Ebay, just to name a few. There were more than five new quick links. I do not want to visit these sites; and I do not know how to remove these unwanted quick links. I do not recommend Norton 360 to anyone for this reason. I do not want to use Norton 360, in the future; because Norton 360 is telling me where to spend my money, and I think that is rude. When my subscription expires, I will be switching.

Awful experience. My credit card was used by a minor to sign up for internet security and automatic renewal. No notification to me only when I received my statement. No resolution from Norton just lost €€€ by me.

I bought Norton Anti-Virus in a local store with a code to use online to get anti-virus protection. I think the product itself is good, it's the policy that feels me like I am a "captured market", do not the right to decided for what I want. I remember when I activated the anti-virus, I asked to enter my credit card information and because I can not proceed without entering it, I entered it just the same, and click boxes that would enable me to finish the installation - just to be done with it.

Have been on hold now for more than 45 minutes, trying to get "free computer tune up". Have not been able to speak with a Norton employee in the US or Canada. When I signed up for Norton was told that their customer support employees would continue to be in USA or Canada. It is NOT possible to understand the persons that they hire in India or the Philippines. Know that Norton is trying to get me to hang up because the persons in Philippines and India are NOT allowed to forward calls to ANYONE in the US or Canada.

I am very happy with Norton. They keep me informed about any unusual activities on my computer. Their software never slows down my computer like AVG did before I removed them. Norton is excellent.

Needed help on my VPN. Called Norton and waited 6 hours and no one answered. Thought it was a problem on my part so called the next day. Waited 4 hours and still no one answered. Can't wait 'til my term ends so I can go to McAfee.

For the past 6 or so months, I've gone round and round with Norton customer service trying to combine my Norton and Lifelock accounts. I've had Norton for maybe 15 years; so before the Lifelock merger. Other than to keep telling me they can't find my Lifelock, no one is resolving the matter.

Excellent suite of online and personal security tools. Super monitoring of online activities. Initial cost is very good but renewals are sneakily expensive. Cust Service/help is very good.

Norton Security has included Identity Protection over the past three years. This is so convenient because most of us have a computer. Norton also monitors the dark web.

Bought 1 year pre-paid Subscription (at low price) but condition was "Credit Card or Paypal required for activation and use." Deal was "renews Automatically each year" but once we activated Norton 360 charged the credit card $117.00. Just assume if Norton have only 1 million customers then they made 117 Millions dollars for nothing. I believe 2-3% person like me checked their Credit Card Bills. And I checked my cc bills due to Covid-19 no income and it's hard to pay bill. By disputing I got Credit of $117.00 but issue is how a renowned company like Norton do that kind of Fraud. It's a mater of Shame.

I obtained Norton Life Lock 360 because of identity theft issues that I found on my credit report. I paid for a year in advance so that I didn't have money automatically taken from my account. They never handled my original identity theft issues, but DID give ME instructions on how to take care of it myself. (Mind you, I had the most expensive/thorough account from the beginning).

I had been a customer of Norton Lifelock 360, for a year, and in the beginning everything was working great. But, after a while I started having problems, which they support techs were great at fixing, until recently. Their internet security software stopped working, and no matter how many times, I tried, uninstalling/reinstalling their software, it still would not work properly. So, then I contacted their support team, and matters just got worse. They were rude, never helped me find the five Trojan viruses infecting my devices, and seemed somewhat unconcern with my dissatisfactory.

I signed up for Norton, and tried to reach customer service, they said, "24 hours" false advertising! online chat, false again, the worse experience ever! I kept trying with no luck, I am cancelling!

I have had nothing but problems with this. The product keeps telling me I have security risks and that I am offline, but with everything I have tried I cannot get it fixed. I can't get them to help with my issues. I feel this is the biggest waste of money because I have never had the issues I am having with any other security company. I am very disappointed with this and will never use them again.

Norton Secure VPN is a terrible product riding on the coattails of Norton's virus protection legacy reputation. I have had Norton's Security and VPN service for 18 months. It has not worked properly for any of that time.

This is the most inept, comically bungling and time wasting company that in my 72 years I’ve ever had the misfortune of dealing with!! I was disconnected no less than 4 times after being placed on hold. I spoke to no less than 6 separate CSR’s. I truly believe that they do this on purpose because they fear retribution from their supervisors for losing a customer and/or handling an irritated subscriber. In less than 18 months they’ve charged me No less than 3 times totaling $204.00.

This is THE WORST experience I have ever had. Signed up in June after my husband and my identities were stolen. But couldn't get my husband's account to open. Only was able to access my account. Numerous calls to this company trying to figure it out. The wait time alone is about 40 minutes. Once you get connected to a rep and go through the whole issue, they tell you that they need to transfer you to Norton Lifelock as they are only Norton. Another 40 minutes to get to someone.

Have had this system for approx 18 months. Seems to have been working well until this week, when it just stopped. Unable to ‘restore purchase’ to re-activate the program. Tried all the usual by uninstalling/deleting the App and reinstalling. Checked I had the latest Apple iOS. So called in to Support. After being asked to do all these things (Again) whilst on the phone, I was told it could be a wait of between 7 to 10 working days for a tech to help me. Flabbergasted...

As a subscriber for Norton Antivirus I tried to login in to the account and find the Auto Renew option so I could turn it OFF. I went thru all the their links and menus and could not find how to turn off Auto Renew. I sent them an email asking for the link to turn off Auto Renew and got no answer. So I decided to close the credit card that I have put for the Norton account. Precisely one month before my yearly subscription expired they tried to Auto Renew without my consent and of course the payment failed because I had already closed my credit card. Norton was trying to Auto Renew without me getting a chance to review what protection plan prices they decided to Auto Renew (normally they Auto Renew at the highest prices). This is not a good business practice so I have decided to uninstall Norton Antivirus and subscribe to another company.

Immediately after installing I noticed slower processing times on all applications, from web browser to Outlook to opening control panel - all indicated “....not responding” notices for several minutes before eventually opened. Seems to be very bad compatibility with Microsoft 365. Things are bad with iPhone app as well - as soon as it was installed I had difficulty opening websites because it said internet connection couldn’t be found. This happens when I’m several yards to just a few inches from my WiFi. Everything worked fine for years until I installed Norton 360 and then the issues started. Seems like a half-baked system and very poor and slow customer service. Since installing Norton 360 I’ve spent much more time on hold or with tech help folks. It’s a joke of a product from what used to be a reputable antivirus software company.

We used Norton Security Suite for years without any problems. In the past few months they decided to update their service by becoming Norton Lifelock 360. They sent emails saying they were going to start backing up our devices to their automatic cloud backup service etc. without even asking for our permission to do so. We do not want our devices backed up to the cloud. I tried emailing them about this and never got a reply. We cancelled the service and removed it from our devices, but we're still getting their annoying emails. When I logged on to the old account a few minutes ago, the site wouldn't let me access my account to stop getting the emails. Instead it insisted that I click on an Agree button to allow it to start monitoring me. I did not agree and exited my browser. This company has become extremely invasive and does not respect the privacy or wishes of their customers. We will never use them again.

Kept getting reminders that my Norton was about to expire. Went on EBay to get an economical replacement and found the same supplier I had used a year earlier. Bought a digital key renewal at less than a quarter of the price that Norton were prompting me for. Installing the key to renew was difficult but not impossible. After renewal, it told me that I had 366 days left to next renewal, despite the fact that I had installed it 28 days before the old subscription expired, they stole 27 days from me. Tried to complain, twice, with no response, telephone complaints are impossible, as other reviewers have noted. Good product, hopeless organisation!

I was automatically renewed for VPN without advance notice - not at the $49.99 advertised rate, but they billed me $86. Try to cancel and get the promised refund? Good luck. No email add given. Called - 2 hours on hold and hung up. Went to chat. Estimated time - 2 hours 26 minutes. 3 hours 13 minutes waiting and then estimated time added 22 more minutes. It is 12:11 am and I need to go to bed. What a bunch of crap. I will also cancel my other Norton services over this.

I have been using Norton for about 10 months now and immediately experienced the difference between it and my former free version of another brand. Also, LifeLock came with the package. At the same time I added Web Ad Blocker. Now I can work, surf, shop and communicate with no fear of viruses and Ad free interruption.

I did not consent to an automatic renewal of an annual subscription - especially because the software bogged down my computer. However, I was blindsided by a charge on my credit card. And after 4 hours on the phone, I was disconnected. I called a second time and was disconnected after 4 hours again. And there is no option to send an email or leave a message anywhere. So I was left with no choice but to dispute the charge on my card. Use Webroot or any other software - just not Norton.

Norton premium price is real cheap but you need a credit card to install, And then if you forget it, it will auto refills at full price, Next the Norton 360 has many problems with Windows 7 and 8.1, You don't have full protection in some areas, Next their customer service is the worse. I had to call 6 times in a row because I could NOT understand what they were saying, In other words they speak very poor English, And even then the customer rep had to look up my question answer, Thank God the store I purchase from let me return it for a full refund even after installing it and finding all the problems, And even after uninstalling norton some part were hiding on my my computer, Had to to clean swipe all the computers,

I have had the computer protection a while and I am glad that I have it because it does protect. Has much that you can have for your computer and at least you can get some kinds of feeling that you can be protected for your computer services. At least they can monitor your computer if they need to protect your security.

I have tried different programs over the years, and I periodically check the alternatives just to be sure that I get quality protection. Having said that, I have been using Norton on all of my devices for over ten years now, and I don't see a good reason to change, even when other programs are offered for free by ISP, gadget OEM, etc.

I love Norton products. They are the best in the anti-virus arena. Nothing better! They have gained my trust through the years that I have purchased and used Anti-Virus software. Just love Norton!

I have only used Norton. So far I don't think I have had any problems but one time when it was time to renew, without my knowledge added "automatic renewal" and then charged me for 10 devices. When we caught that, and it took a while, they changed it and gave us credit for the extra devices. Now, I never use automation renewal!! I would like to see a comparison between Norton and the others.

I've used Kaspersky by far its the best, I had the trial but couldn't afford to upgrade as I live on ssi, so sad. I miss the comfort of knowing my info and pc are safe. Had I been able to afford the upgrade there is no question snotty it. I definitely would have done so. Now I use defcon rate trash and worry if I'm really safe.

Have never had issues with it running but have with other anti-viruses. After fighting off viruses, I prefer not to deal with them and so far I haven't with Norton installed. Got mine free with my internet provider.

I really love the Norton Security software. It tells me with a green check mark if a site is safe and notifies me if a site is unsafe. I believe that is really easy to know and is very user friendly. I get the notification instantly and wish other software was this easy to use and get an automatic notification. It is really worth the money for it and I love using it.

Always easy for me to install. Price was great. Latest version is faster working but with more features. The different pages have been redesigned and are more agreeable to the eye and to finding what I want to do.

It worked well. It took out the virus off my laptop that I had for 4yrs now. And also I didn’t have to pay for it. My internet service provided it for me for free. Even though it was free I would highly recommend.

Software is easy to load and easy to use, it provides great protection and the addition of LifeLock is a great service. I haven't used the storage which has an extra charge beyond the base amount because I would run out quickly.

Support is confusing about the difference in options. You think you are signing up for something hung then they tell you, no, that is something else. Besides that, the actual software is great and effective.