Norton Reviews

This company’s tactics and false advertisement are at an all time high stating that you have $1 million in coverage that if somebody steals your identity and deplete your funds that they will replace it if the credit card companies don’t. These are all lies they tell you to get your business. $1 million in coverage sounds wonderful. I couldn’t get them to reimburse me 5000 so how did they ever think that they would do 1 million? I have bought with this company for the last six months trying to get my funds back providing him with every document that they ever asked for answering every question, without hesitation, speaking with supervisor after supervisor to get no relief, and the been continually asked for the same items that you’ve already explained to them 15 times just so they can prolong and not pay out.

I get it, companies want to make money, but..WOW!!! Norton now hemorrhages UPGRADE, UPGRADE, UPGRADE! WORSE than the gov't wanting to spend more money that doesn't exist! It's ridiculous how much norton antivirus tries to get you to upgrade for 2 - 3 times the cost and for what!? Only to be hounded to upgrade again? And for only an extra feature that SHOULD have been included in the most basic subscription to begin with!? Go ahead, unsubscribe to their daily emails about "upgrading" BUT Don't forget to shut off "Notification" settings about.... Can you guess it? YEAH! UPgrades! (Btw, hope you enjoy silencing notifications E V E R Y Day, that's the longest they allow you to do so.)

Their Utilities Ultimate didn't work properly and I had contacted them about this more than once. Lots of glitches with programs, communicating with their server and logging in. Services renew automatically, so while there was no disruption in service, my computer still got viruses and damaged the hard drive. I decided to go with my internet provider's anti-virus protection and contacted them to cancel, stating I wasn't satisfied with the programs and requested a prorated refund. I was told I couldn't receive a refund on all of it, as it had been over 180 days. I paid $291.01 for just under 6 months "protection", still got computer viruses and was told all they would refund me is $36.79. Save your money!

They charged my credit card $350.00 for a renewal subscription when I had 36 more days left on my current plan. I did not plan on renewing at this high cost and was never notified that my subscription was eligible for renewal so I could review my options. Shady.

These fearmongering ** threaten me with SOME sort of dire nonsense every time I turn on my computer. They are more annoying than the free ones like Avast, yet provide no extra protection. They CONSTANTLY try to CHISEL extra money from me for various add-ons to their ALREADY OVERPRICED software. I WILL NEVER BUY THEIR GARBAGE AGAIN. I WOULD RATHER USE AN APPLE OR GO WITHOUT INTERNET COMPLETELY.

I purchased 6 product keys for Bullguard antivirus. Then Bullguard turned into Norton but I could not activate the license so I contacted Norton and they gave me 6 product keys of Norton but all activated at the same time. Meaning it's up and running and I am losing time. I called to tell them they're all activated and they said that's what I asked for but that Is false. All I asked was for product keys. Very unprofessional, Horrible customer service. I would not recommend this antivirus to no one. I've owned a computer business for about 20 years and I am clearly going to move out of Norton. I am going to remove Norton from thousands of my clients and I am no longer going to put it.

Auto renewal in November, 2022. Program ran fine until a couple of weeks ago, when it failed. Contacted Norton, chatted with at least 3 people to resolve. They sent an Apple which also failed. Then, I was told my operating system (Mac) was out of date, that I should change operating system, etc. "Too bad, you are past your 60 day refund window. Thanks and bye." Not happy with those people. I've been a customer for many years. Never again!

Purchased their 360 subscription, I believe. It's bloatware, and you can't interact with the software without it finding somehow to "upsell" (i.e. force ads on you) their other products. And, of course, it'll randomly pop up ads on its own all the time. Gotta get those upsells! And yes, I have clicked on "don't show me this again" until my fingers (metaphorically) bled and have combed through the settings with a fine-toothed comb. Nevertheless... constant ads interrupting my work at every opportunity.

I had Norton a few years back and decided to switch services from a competitor. Was not unhappy with competition just thought I would switch to see if competition not doing its job. Well I have never been so disappointed with an application as I have been with NORTON. Not sure it is really doing much other than sending me spam and constantly asking me to pay for more when I already paid for the service. Will be dropping them as soon as my paid subscription is up. I know they have something to do with Lifelock and will likely just get rid of both. Tired of being asked every time I log on indicating need to do something and then there is a charge. I would call them but hard to find a number to call and figure they will probably charge me for the call.

I am a current paid Norton 360 Deluxe subscriber. In late August, my Outlook e-mail program began generating an unstoppable stream of mysterious, unexplained draft outgoing messages without a visible addressee, subject line or text. I was able to stop the process only by restarting my PC, but after some time, it started all over again. I ran several Smart Scans using the Norton 360 software. None detected any threats. I then scanned my entire system…. Time duration 6+ hours...using the Microsoft Safety Scanner (MSERT), which detected and successfully removed 176 instances of hacktool.win32.keygen.

I can only say it's been a living hell with Norton. I purchase 1 year, only 1 year, subscription in 2015. I never signed up for autorenewal. Come to find out they've been stealing money from my bank account for 6 years. I filed a dispute with Bank of America and they denied it. I tried to cancel Norton multiple times. What a disaster. Good luck. I'll have go to court to ever get my money, I guess.

Norton significantly slowed down PC performance, remedied with new antivirus software. Then after cancelling the service more than a week prior to renewal I was charged and told there was no record of account cancellation. Poor PC performance and inability to track customer data is not promising for an organization that claims to protect customer data.

I had Norton for a couple of years and was satisfied with the technical side of it. I recieved a notice from Norton that they had renewed my annual plan, which I did NOT authorize. Immediately I called them and shared how unacceptable this is to renew a subscription and have money taken out of my account. All they could say was that they were sorry, yeah sorry my **. My original payment was through PayPal which they took the money from. Waiting and waiting to speak with a supervisor was a joke (yeah right). Finally, a sup said they took care of the cancel and apologized...hum...lots of apologies. 5 days later and I still have not received my refund. My credit union has no idea what is going on. BEWARE OF NORTON IF YOU SIGN UP WITH THEM.

We hear all the time you need to have this so you are safe from Identity Theft. What about when they are the ones who double charge then cancel your service because you had your bank reverse the additional charge -- They got their money but don't show it on your account and tell you to take it up with your bank or Pay again for the service. I spoke with 3 different people with NO HELP. THEY ARE QUICK TO TAKE YOUR MONEY. I have been given the runaround both on the phone and on their CHAT feature.

I have carried Norton on my Computers and mobile Devices for two plus years, I do not have an auto-pay option checked, I noticed in Apr or May timeframe a charge on my Credit Card from Norton. At this time my subscription wasn't scheduled for renewal anyway until July, I called Norton. After a lengthy conversation they agreed the Auto Pay feature was disabled. After an even lengthier conversation I told the agent to cancel my service and I stated "I want nothing else to do with Norton", I removed Norton from my systems and contracted with a different company.

Got last week and have spent 12+ phone calls and 15+ hours trying to fix many problems. Among MANY problems just told that Norton removed the green check mark that appears next to safe sites when do Google search. But right before this call spent 30 minutes with Norton tech trying to enable the green check mark before she hung up. When I googled if Norton removed green check mark I got response at the Norton website dated 7/20/2022 (4 days ago) addressing how to fix the problem and followed instructions and still didn't work. I asked Agent to do remote log on so he could see the screen and he said the remote log on isn't working, even though it worked for the Norton Agent who just hung up. Many other lies and problems but would take hours to explain.

Norton constantly sends pop-ups saying I need more protection to be safe. Well what am I paying for now. Company either wants to gouge me, or they are declaring their software ineffective. And forget about customer service. It's horrible.

This company has the WORST customer service ever! I have now been waiting for 1 hour 20 mins. to get a person. You think when you sign up that you are getting protection, then they continually try to sell you the next thing. Just find another alternative, this company does not operate with integrity.

Has gotten very expensive and has become a money pit. Always offering free scans but at the end of the scan, that of course is gonna find issues you have to buy another expensive add-on to fix them. I wanted to drop Lifelock, rep said could do it and my password vault would be saved but when it was done my entire service was cancelled and my vault was lost, I had to get new account..RIDICULOUS.

Purchased N360 to prevent hack to my device. I've done Extensive Troubleshooting on my end, kept booting out intruder. But Virus installed showing PROOF of HACK through Google Go glitch update. NO alert from N360. After troubleshooting with Norton, Samsung, Verizon, intruder picked up cues & continued to send push on phone through updates. DO NOT BUY THIS APP, the CONFIRMATION I received: [Process in case of a valid court order or other formal legal complaint] after being HACKED by Law Enforcement. Which I have nothing to hide hence the post. Before picking up on Cues the app N360 & Norton Password Manager ran smooth. But NOW my NPM has a glitch.

I bought Norton's 360 for Gamers 3 users at Walmart. The software didn't work at all for me. So, I contacted their (Norton's) tech support, they wanted my social security number, another credit card and my credentials. I saw this as a scamming attack and then they would hang up on me. I had to call over and over again. Then they told me that since I got my software from a third party, Walmart I couldn't get a refund from Norton's either. I had to go back to Walmart. I went to Walmart who told me that once I scratched off the code. I couldn't get a refund as part of Walmart policy. I contacted my bank about what happened to me and they said they couldn't stop my payment or refund me either. They said I should go back to Walmart and ask nicely for a return. So I contacted Nortons who re-instated they wouldn't refund me my full year's service I paid for but couldn't use.

I canceled my automatic subscription to VPN on the date it renewed and received an email stating it was canceled. I was still charged. Contacted Norton on chat 7 times and received a different answer about my credit almost each time. They did not respond to the credit card dispute and told me to withdraw it and I would be credited. Almost 2 months later on the promised date, still no credit. Finally received the credit through a senior analyst at the credit card company. Norton lied each time I contacted them, promising me a credit and telling me not to worry. Their automatic renewal is a scam and VPN worked terribly on my phone.

Norton is the biggest scam ever. I have the Norton 360 Total Protection plan and I got a virus. Three times Norton tells me to uninstall and reinstall the antivirus software, which doesn't make sense to me. But I did twice, after the third time of being told to do this in a matter of a week, I said no, it is not working and seems like it's only letting whatever is on my system stay. They hung up on me. I chatted online with them after that so I didn't get frustrated and become abrasive. They told me that they would help me if I paid them more money to upgrade my account to include the support I needed. I did not expect Norton to be so greedy.

I purchased Norton 360 and had some website issues. I was not able to speak to a live agent and spent 2 hours online with online agents who kept being disconnected. At the end the suggested I purchase an additional service, which I did. I attempted to cancel and get a refund after a month because I got another service. I was repeatedly hung up on. By the time I got through, I was told it was too late for a refund. I asked for a supervisor and was hung up on. I called back and when I spoke to a supervisor, he said there was nothing he could do. Why did I leave? POOR CUSTOMER SERVICE and a poor product. Don't use Norton!!!

I've been using Norton 360 for years. Think they keep my stuff safe, boy was I wrong. I could not believe it until I saw it when I made the switch from android to Apple. I go into Safari and check my privacy report and I see Norton 360 the service I paid for try to track me over 332 times in one day on one website. With tracker names like googletagmanager.com, doubleclick.net, myvisualiq.net, google-analytics.com, adsrvr.org, unpkg.com, xwatched.com, free-javhd.com, cloudflare.com, and many more.

I've been using Norton for years and never had a problem. Last year I decided to give their password manager a try since it was included in my yearly subscription. So I transferred all mine and my husband's data into manager. It worked fine until a few weeks ago. I started noticing whenever I'd authenticate to go into the manager on my phone, it'd pop up the message it was locked and to wait 10 minutes. In doing so and on the second try, every time I would get in. Didn't think too much about it until today. Same thing happened. Tried 3 times and it threw me out of the app on the 3rd try.

Norton might be a good product for other consumers, but for me, using Norton has been more labor intense and time consuming than I preferred. (1) I have had no success with running the Password Manager on either my laptop or my smartphone. Tech Support walked me through it twice for the laptop and after 1+ years, I still cannot use it. (2) Anti-track has slowed the computer processing significantly (my browser is Edge) since it has been downloaded. It works well, but the processing speed is annoying. (3) Norton has blocked the SSA government website, indicating the site has not been verified to be safe. Maybe it was a fluke, but more time consuming again.

My old anti-virus had expired, I thought I would try out Norton 360. I have used Norton before without any issues. I bought my package from a retailer, and when tried to set it up I was have problems. I phoned Norton for some assistance, the connected me to a technician. The technician checked my computer and he said something was blocking the installation process and you can fix this problem by purchasing a one year plan two year plan etc. I stopped him at this point because it was going into hundreds of dollars. I told him I only paid about $26.00 with taxes. He was annoyed at me for questioning him. The technician then used profanity against me, which I will not repeat, and he also told me that I was an idiot, then he hanged up on me.

I purchased 360 Deluxe internet security package from the official Norton Anti-Virus website, with immediate payment directed through Google Play. I never received any correspondence from Norton with confirmation of my order or steps to set up the software. I was NEVER contacted by them. I only received confirmation from Google Play for the payment. I never got to use their service with this purchase.

I have Norton ultimate package and had a question that required I call the help desk. First off, everyone that I spoke to had a very thick accent and I had to ask them numerous times to repeat. First person kept putting me on hold while he worked on it with his team. Then got transferred to technical. Rep asked me my issue. I said, "Do you want me to repeat the whole thing again or would you like the case number the last guy gave me."? After a couple seconds, he took my case number, reviewed it and said that they cannot help me. Very, no extremely, disappointed by support.

NORTON is supposed to keep your personal information safe, but for the last 5 years they have been auto-renewing an account and sending emails to an email address that is not associated with the owner of the credit card. The credit card had been closed and changed but they NORTON keep charging the new card. When confronted NORTON said that they could only refund 1 year, not the other 4 years that were never authorized. SCAM, DO NOT PURCHASE THIS PRODUCT - poor way to do business.

I have used Norton for years. Many times I have been on decent safe and secure websites and Norton will redflag the site. I believe Norton provides its users with inaccurate information. Its algorithm will redflag anything it can just to scare you into purchasing more protection. I know this because it redflags sites I have built myself. Through Godaddy and Square. Two of the nations top companies to build websites on. That is misinformation and dishonesty at its finest. If you can't trust Norton to provide accurate information on sites, how the heck is it really protecting you? It's not. Not to mention all the marketing scams Norton runs. Upsell, upsell, upsell. Once you purchase Norton, more scammers will pretend to be Norton to scam you, then Norton will ever have to protect you from. Let that sink in. Wonder how the scammers know you just bought Norton. Hmmm. Selling data?

I have had Norton security for my computer for a number of years. They are good. However when I need to cancel they tell that as the payment on the renewal was made 87 days ago I am outside the cancellation period. Now remember the the renewal date for the service did not start until 11.1.2021 and I have 60 days to cancel which I am within the time frame but because the renewal payment was made 35 days before the actual renewal date I cannot cancel and get my money back so as I have no computer for this service to be attached to I am getting service on equipment I do not have. I told Mikhil I would like to speak to a supervisor. He put me on hold, came back and said he will transfer. It will take two minutes and I am still on hold half hour later and still waiting as I write this.

I've had to delete the vault and recreate it 5 times because it will not accept a password when I try to re-log into it, so I've had to constantly re-create a log-in and rebuild the vault. The product is crap!!! Do not buy it!

I purchased a Chromebook through Verizon and was looking for an antivirus before I would be using it. Since Black Friday was coming up, I received an email from Norton advertising their software with deep discounts for the first year. I decided to purchase the Norton 360 deluxe because I felt it had what I needed to feel secure on the internet. I made the purchase through Paypal and attempted to download the software to my Chromebook. I received a notification that the software was not compatible with Chromebook so I tried to contact their support team for a refund. Since the hold was going to be long, I opted to use their chat function instead. I gave all information needed for each prompt and plainly said I wanted a refund since I had no use for the product. Of course they tried to get me to keep it for another device, but I already had a service on my cell and had no need for it.

The email advising me of the subscription renewal arrived the day it was due (the email said to cancel I would have to cancel 48 hours BEFORE due date). Prior years I would always have received the notice a few days before it actually went through my financial institution. It seems they are now run by Geek Squad as third-party supplier. To cancel you have to call them and jump through numerous hoops - besides the fact that they do not understand what you are telling them. They kept talking to me about my Capital One checking account, which I do not have and have never had. They speak to you like you do not know anything, when in reality it's them that do not understand.

I have no issues with the software itself. I have an issue with dishonest marketing. I buy (or did) Norton antivirus software at Staples every year on boxing day or black Friday at an 80% discount at Staples. I purchased a couple of years ago (10 uses for $29.95). To register the product it was necessary to enter a credit card number for an already purchased product. To avoid auto renewal at regular rate auto renewal needs to be turned off. We are already in predator territory here.

I attempted to try a 14 day risk free trial of Norton 360 on the App Store. Bam!! I was immediately charged $49.99 plus sales taxes for a reoccurring 1 year subscription. I contacted PayPal, my Visa provider, Apple and then Norton. After waiting exactly 60 minutes, I spoke with Shan or something like that for 30 minutes. He blamed Apple as a 3rd party supplier. I ask for a supervisor and Rasheed or something like that wasted another 30 minutes of my time to ultimately tell me there was nothing he could do for me. Two full hours of my life that I’ll never get back. I think that’s referred to as “Pass the buck”. I can tell you one thing. They need to learn the definition of service. Then apply it accordingly.

I have been a Norton customer for years, and am overall pleased with their service. Their communication system and refund policies, however, leave a lot to be desired. I underwent what most companies call a "life change" - my fiance and I started combining expenses. Because he had computer protection through another source with multiple seats that his children were also using, it made more sense for me - one person - to re-locate my computer protection to an empty seat on his plan that five others were using rather re-locate five people to my plan.

Since being a member of Norton Identity protection, I have gained a real sense of identity protection while online and in my email usage, as well as on social media. The price is very affordable and the customer service is very good. I would recommend Norton for anyone.

They are paranoid. Just the people I want securing my devices! The customer service is excellent - they will walk you through anything you encounter. The VPN rocks, the password vault is superb (sorry, Google, you're not getting my passwords), and the app lock is convenient when you go out. Biometric access to sensitive apps. I've used Norton for 20 years. They have kept me from sketchy websites and blocked loads of crap. They handled my being hacked flawlessly. I recommend Norton360 as the top security product for computers and phones.

Have been using Norton Internet Security for years with no problem. Very satisfied with the security protection. Just renewed for another year. A few days later I wanted to remove my credit card number from my account like I had done in previous years, but found out that the only way to do this this time was to cancel my subscription. They are now holding my credit card hostage. This is very unprofessional and not in my best interest. They just want to be able to charge my card any time they want to. Shame on you Norton.

Norton keeps me safe while I browse the internet. It identifies malicious websites and also risky email and websites. With the VPN, I know I am safe while browsing the internet and none of my private information is exposed on the internet. I completely trust Norton and am very comforted Knowing they are there for me. It is well worth the cost.

I have heard about Norton, and I think it would be a good company, though I, myself, have not had any experience with any identity theft company. Norton has a good reputation, and I believe that it would be my pick, if I had any money to spend on it.

These guys, in my 3 years of of interactions with them, have proven to be a fantastic safety net against viruses and other forms of online cyber scams. My partner and 2 children also enjoy the safety and security provided by these folks. My brief interactions with other companies in the field has been overly intrusive and have ended up really complicating my daily online activities. I'll be sticking with Norton.

This is the worst antivirus software I've ever used. Slowed down my computer so much, allowed pop ups and I STILL got viruses. I would highly recommend ANY other antivirus software for any of your computers.

I discovered personal information on the dark web when I purchased Norton for my computer and phone. I feel safer knowing my information is being monitored now for an affordable price. I have access to my information at any time and I can keep up with my credit and credit scores.

Norton took out money for an auto-renewal of my subscription 3 weeks prior to the due date. They also somehow got a hold of my new debit card even though they had my old one on file. I was going to cancel the subscription because the re-newal was going to cost me triple of what I paid last year. This is a terrible practice. They need to eliminate the auto re-newal all together. I waited on hold for nearly 2 hours to speak to someone and I could barley understand them. I would not recommend norton to my worst enemy.

The protection is phenomenal and I love the VPN service. Norton keeps my computer clean from junk files. The only issue I have with Norton is that I'm always having to change my password because it seems to keep storing previous passwords. But as for the protection, I'd highly recommend it. I'm using it on two computers, a tablet and on my smartphone. I haven't had any more issues with hackers hacking my devices.

Just an amazing product. It totally did why it said it was going to do defending my computer till the end my computer. Ran 100% better once I added the product to my computer. I noticed last Trojan were on my computer after I added the application

I have trusted Norton for many years. They are trustworthy and give good info about anything strange going on with my laptop. I trust them and feel they are the best out there. I recommend Norton to all of my friends.

It's a large download and customer service is hard to get help from. But it works and updates itself and includes some identity protection with Lifelock. It also protects devices if you have storage space. Price good. Wouldn't be without

I have Norton 360 Deluxe. The VPN does not work. The Backup amount of storage is too small. And I have had to reinstall it several times. But overall it is a great Anti-virus product. I would recommend it to anyone. Though the price is a little too high.

I have used Norton for many years and I haven't had a problem. I usually get a good renewal price, too. There is a breach now on passwords, so I don't think Norton has caught that. I have Norton on 4 devices.

I have used Norton's antivirus products for many years on several computers and phones, and have NEVER had any of my devices become infected with a virus! I have friends who try to get by with free antivirus products, and they frequently have virus problems which disable their devices. Because I have never had a problem, I'm sticking with Norton!

I don't think there's much difference between one security system and another. They all do the basics of protecting you from obvious viruses and malware. But nothing protects better than not being careless: don't open emails or texts from those you don't know and don't open links.

I work with 3 different non-profits currently and do consulting and contract work occasionally with others in the Atlanta and Kansas City Metro areas, including other cities infrequently. Having the use of Norton's 360 service helps my team and I have VPN access and protects our vital client files, agency forms, grant statistics, and other important documents key to our work and continued growth. It's helped us maintain safety, databased/cloud our materials, while also allowing us to do our work remotely and create a server of sorts without worrying about safety.

I have been using Norton for quite a few years and I have always enjoyed their customer service. When I have system problems, not only do they help with Norton products, they help me with my whole system and they are detailed with no rush to end the call, they are more helpful than the company I have my software warranted with. They go above and beyond what's necessary and I always told them so, they are the best.

Been a Norton subscriber for many years. Always had Norton on my devices until my PC died. Decided to buy a Chromebook and purchased a new subscription for it, not knowing it would not work. Issued a return through Amazon where I bought it, Amazon gave me a refund. Then I saw I kept getting info about their products so I went into my account to find out they had already charged me again. I called Norton and explained what happened and they assured me they "ALWAYS" send a renewal email. I looked through all emails through the time period (I always save and still have them) and there was none. I explained to Norton I was double charged for a product I can not use, then I was told It was Norton policy not to issue a refund. I asked if I could get a partial refund for at least the months I was charged and could not use? NOPE!

I purchased Norton 360 3 months ago last week. I was offered free Lifelock download with my product but was charged 117.73 to my credit card. I try to call haha on hold 25 minutes. NO RESPONSE so I tried a live chat. Had to wait another 15 minutes to finally get a person and their response haha call Norton customer service. Waited another 15 minutes. Still can't get customer service. THEY ARE THIEVES. Also I get constant popups from norton I CAN NOT GET RID OF.

I was a Norton customer for years and happy with them. Then in 2021, there was a huge price increase with no warning or explanation. Their auto-renew is impossible to get out of so I disputed the charge with my credit card company and Norton blocked the dispute! Most companies let you off the hook for the sake of PR. I had to call Norton directly and they promised 1/2 my money back but several calls and several weeks later, I’ve received NOTHING. Do not trust this sleazy company with your most valuable information!!

I had Norton 360 Deluxe for 1 year and overall I was satisfied with the product. I got the package for 99.99 which I thought was pricey but the product is complete and comes with a lot services and the user interface is simple to use. They highly encourage you to keep auto renewal of the service on by adding a PC utilities package to your subscription if you do, but one thing they keep hidden from sight is the cost of the renewal, which is 50% higher than initial purchase cost.

I called the support number to cancel this subscription and the rep hung up on me and he was very rude!! Never again!!! I've used Norton before and the service was impeccable and it's a great product, Please do something about the people representing your business...

Norton was professional and prompt in working with me to resolve my complaint. I am much more likely to return as a customer based on their response.

My 83 year old mother who is in a nursing home advised she was being billed $500 USD on her pre authorized Visa to Norton for another year of protection. She also confirmed as did the employees of the nursing home that she cancelled her Norton subscription a year ago as she has had a new iPad for 3 yrs. She received aggressive emails and 21 phone calls when Norton realized her Visa card had been changed and they were not able to automatically able to take her money as in the past. I contacted the Milwaukee number that had been calling her aggressively. The customer service representative advised that I would have to contact them to uninstall the program even though the program clearly indicated that the Norton Antivirus was disabled.

Beware, Norton will attempt to bill you for years once you subscribe. Even after you cancel. I have cancelled more than once and every year, they bill me again. Even when I dispute it, they STILL bill me.

I spent the day downloading all the information I wanted protected (credit cards, bank accounts etc), then moved on to the family device monitoring section. I followed instructions to download parental monitoring for my 4 children's computers. All seemed to be working except one child's device seemed not to be "monitored" despite downloading the software correctly, as I had with the other 3 kids' devices. I called tech support and asked her why the one child's device was not being monitored. She proceeded to walk me through a series of steps that seemed very much like I was starting all over from scratch. I told her several times that I do not want to start from scratch but just need to find out about one of the 6 devices I was monitoring.

Bought Norton 360 with LifeLock. Tried logging on. Would not allow log in with password. Called customer service to help. After a 20 min wait had me change the password 3 times before it allowed access on my PC but would not allow access on my phones. Got logged on the computer but had to be transferred for the mobile phone problems and a 20 min wait. When putting in information for the LIFELOCK portion it would log the numbers in backwards. Had to be transferred for that problem and a 20 min wait. Nobody was able to help at their outsourced customer service.

I purchased a computer that had Norton loaded. I removed Norton using the standard Windows utility for removal. I was then instructed to reboot for the changes to take effect. Upon restart, Windows informed me that the PC could not boot, and after attempting system repair, it informed me that it was not repairable. Do not install this software on your computer.

Norton puts this crooked renewal agreement into the terms and conditions to now boost up their new scam. Found it on my credit card statement and since I was two days past their refund policy... Ha Ha you're outta luck sucker even though I haven't used it for months because I moved and couldn't get decent internet service. Charged the absolute top dollar with no discounts which is three times what I paid initially. The world is going criminal as though they don't make mega-millions in profits already. Years ago I had issues with glitches in my computer and they tried to hard sell me into getting a service agreement to fix the problem, another way to line their pockets.

Updated on 01/27/2021: Hello Customer Service and Managers, Stop, stop, stop! This is my third complaint here and on Yelp that you are "blowing up my email folder". As previously stated, this is a desperate attempt to add customers for your antivirus database. Also, I have never used your product and/or will not buy it in the future. Your courtesy and cooperation in this regard is appreciated. Cynthia S, Morro Bay, CA

I have used Nord along with Norton 360 deluxe for over six years without problems, this year I can only use one or the other, so don't by Norton, it is a waste of money, Nord has perfect 100% reliability, Norton zero.

Unfortunately will now live in an era where we do all the work for these USA companies. Who tempt us with great technology & fall down on the basics when it comes to Customer Service! We originally were Sold a CD Disc, Took in Home, Plugged it into the Internet & hey presto were quickly in Business. Now we have to put up with Scratching a Card, which in my case eliminated a few of the Numbers. Can I get a REFUND? Just Try. This like many other Scams running through our Society is something we are supposed to expect. Unfortunately it is now happening on many fronts these days & companies Like Norton & Others must be aware these problems will arise. And what do they do about it? Zilch. Another little earner for Norton & Others.

I was attempting to access a website when a Norton 360 page popped up and told me that I needed to install the SafeSearch browser extension. I did; and all of my quick links were replaced with links to commercialized websites such as Amazon, Trivago, and Ebay, just to name a few. There were more than five new quick links. I do not want to visit these sites; and I do not know how to remove these unwanted quick links. I do not recommend Norton 360 to anyone for this reason. I do not want to use Norton 360, in the future; because Norton 360 is telling me where to spend my money, and I think that is rude. When my subscription expires, I will be switching.

Awful experience. My credit card was used by a minor to sign up for internet security and automatic renewal. No notification to me only when I received my statement. No resolution from Norton just lost €€€ by me.

I bought Norton Anti-Virus in a local store with a code to use online to get anti-virus protection. I think the product itself is good, it's the policy that feels me like I am a "captured market", do not the right to decided for what I want. I remember when I activated the anti-virus, I asked to enter my credit card information and because I can not proceed without entering it, I entered it just the same, and click boxes that would enable me to finish the installation - just to be done with it.

Have been on hold now for more than 45 minutes, trying to get "free computer tune up". Have not been able to speak with a Norton employee in the US or Canada. When I signed up for Norton was told that their customer support employees would continue to be in USA or Canada. It is NOT possible to understand the persons that they hire in India or the Philippines. Know that Norton is trying to get me to hang up because the persons in Philippines and India are NOT allowed to forward calls to ANYONE in the US or Canada.

I am very happy with Norton. They keep me informed about any unusual activities on my computer. Their software never slows down my computer like AVG did before I removed them. Norton is excellent.

Needed help on my VPN. Called Norton and waited 6 hours and no one answered. Thought it was a problem on my part so called the next day. Waited 4 hours and still no one answered. Can't wait 'til my term ends so I can go to McAfee.

For the past 6 or so months, I've gone round and round with Norton customer service trying to combine my Norton and Lifelock accounts. I've had Norton for maybe 15 years; so before the Lifelock merger. Other than to keep telling me they can't find my Lifelock, no one is resolving the matter.

Excellent suite of online and personal security tools. Super monitoring of online activities. Initial cost is very good but renewals are sneakily expensive. Cust Service/help is very good.

Norton Security has included Identity Protection over the past three years. This is so convenient because most of us have a computer. Norton also monitors the dark web.

Bought 1 year pre-paid Subscription (at low price) but condition was "Credit Card or Paypal required for activation and use." Deal was "renews Automatically each year" but once we activated Norton 360 charged the credit card $117.00. Just assume if Norton have only 1 million customers then they made 117 Millions dollars for nothing. I believe 2-3% person like me checked their Credit Card Bills. And I checked my cc bills due to Covid-19 no income and it's hard to pay bill. By disputing I got Credit of $117.00 but issue is how a renowned company like Norton do that kind of Fraud. It's a mater of Shame.

I obtained Norton Life Lock 360 because of identity theft issues that I found on my credit report. I paid for a year in advance so that I didn't have money automatically taken from my account. They never handled my original identity theft issues, but DID give ME instructions on how to take care of it myself. (Mind you, I had the most expensive/thorough account from the beginning).

I had been a customer of Norton Lifelock 360, for a year, and in the beginning everything was working great. But, after a while I started having problems, which they support techs were great at fixing, until recently. Their internet security software stopped working, and no matter how many times, I tried, uninstalling/reinstalling their software, it still would not work properly. So, then I contacted their support team, and matters just got worse. They were rude, never helped me find the five Trojan viruses infecting my devices, and seemed somewhat unconcern with my dissatisfactory.

I signed up for Norton, and tried to reach customer service, they said, "24 hours" false advertising! online chat, false again, the worse experience ever! I kept trying with no luck, I am cancelling!

I have had nothing but problems with this. The product keeps telling me I have security risks and that I am offline, but with everything I have tried I cannot get it fixed. I can't get them to help with my issues. I feel this is the biggest waste of money because I have never had the issues I am having with any other security company. I am very disappointed with this and will never use them again.

Norton Secure VPN is a terrible product riding on the coattails of Norton's virus protection legacy reputation. I have had Norton's Security and VPN service for 18 months. It has not worked properly for any of that time.

This is the most inept, comically bungling and time wasting company that in my 72 years I’ve ever had the misfortune of dealing with!! I was disconnected no less than 4 times after being placed on hold. I spoke to no less than 6 separate CSR’s. I truly believe that they do this on purpose because they fear retribution from their supervisors for losing a customer and/or handling an irritated subscriber. In less than 18 months they’ve charged me No less than 3 times totaling $204.00.

This is THE WORST experience I have ever had. Signed up in June after my husband and my identities were stolen. But couldn't get my husband's account to open. Only was able to access my account. Numerous calls to this company trying to figure it out. The wait time alone is about 40 minutes. Once you get connected to a rep and go through the whole issue, they tell you that they need to transfer you to Norton Lifelock as they are only Norton. Another 40 minutes to get to someone.

Have had this system for approx 18 months. Seems to have been working well until this week, when it just stopped. Unable to ‘restore purchase’ to re-activate the program. Tried all the usual by uninstalling/deleting the App and reinstalling. Checked I had the latest Apple iOS. So called in to Support. After being asked to do all these things (Again) whilst on the phone, I was told it could be a wait of between 7 to 10 working days for a tech to help me. Flabbergasted...

As a subscriber for Norton Antivirus I tried to login in to the account and find the Auto Renew option so I could turn it OFF. I went thru all the their links and menus and could not find how to turn off Auto Renew. I sent them an email asking for the link to turn off Auto Renew and got no answer. So I decided to close the credit card that I have put for the Norton account. Precisely one month before my yearly subscription expired they tried to Auto Renew without my consent and of course the payment failed because I had already closed my credit card. Norton was trying to Auto Renew without me getting a chance to review what protection plan prices they decided to Auto Renew (normally they Auto Renew at the highest prices). This is not a good business practice so I have decided to uninstall Norton Antivirus and subscribe to another company.

Immediately after installing I noticed slower processing times on all applications, from web browser to Outlook to opening control panel - all indicated “....not responding” notices for several minutes before eventually opened. Seems to be very bad compatibility with Microsoft 365. Things are bad with iPhone app as well - as soon as it was installed I had difficulty opening websites because it said internet connection couldn’t be found. This happens when I’m several yards to just a few inches from my WiFi. Everything worked fine for years until I installed Norton 360 and then the issues started. Seems like a half-baked system and very poor and slow customer service. Since installing Norton 360 I’ve spent much more time on hold or with tech help folks. It’s a joke of a product from what used to be a reputable antivirus software company.

We used Norton Security Suite for years without any problems. In the past few months they decided to update their service by becoming Norton Lifelock 360. They sent emails saying they were going to start backing up our devices to their automatic cloud backup service etc. without even asking for our permission to do so. We do not want our devices backed up to the cloud. I tried emailing them about this and never got a reply. We cancelled the service and removed it from our devices, but we're still getting their annoying emails. When I logged on to the old account a few minutes ago, the site wouldn't let me access my account to stop getting the emails. Instead it insisted that I click on an Agree button to allow it to start monitoring me. I did not agree and exited my browser. This company has become extremely invasive and does not respect the privacy or wishes of their customers. We will never use them again.

Kept getting reminders that my Norton was about to expire. Went on EBay to get an economical replacement and found the same supplier I had used a year earlier. Bought a digital key renewal at less than a quarter of the price that Norton were prompting me for. Installing the key to renew was difficult but not impossible. After renewal, it told me that I had 366 days left to next renewal, despite the fact that I had installed it 28 days before the old subscription expired, they stole 27 days from me. Tried to complain, twice, with no response, telephone complaints are impossible, as other reviewers have noted. Good product, hopeless organisation!

I was automatically renewed for VPN without advance notice - not at the $49.99 advertised rate, but they billed me $86. Try to cancel and get the promised refund? Good luck. No email add given. Called - 2 hours on hold and hung up. Went to chat. Estimated time - 2 hours 26 minutes. 3 hours 13 minutes waiting and then estimated time added 22 more minutes. It is 12:11 am and I need to go to bed. What a bunch of crap. I will also cancel my other Norton services over this.

I have been using Norton for about 10 months now and immediately experienced the difference between it and my former free version of another brand. Also, LifeLock came with the package. At the same time I added Web Ad Blocker. Now I can work, surf, shop and communicate with no fear of viruses and Ad free interruption.

I did not consent to an automatic renewal of an annual subscription - especially because the software bogged down my computer. However, I was blindsided by a charge on my credit card. And after 4 hours on the phone, I was disconnected. I called a second time and was disconnected after 4 hours again. And there is no option to send an email or leave a message anywhere. So I was left with no choice but to dispute the charge on my card. Use Webroot or any other software - just not Norton.

Norton premium price is real cheap but you need a credit card to install, And then if you forget it, it will auto refills at full price, Next the Norton 360 has many problems with Windows 7 and 8.1, You don't have full protection in some areas, Next their customer service is the worse. I had to call 6 times in a row because I could NOT understand what they were saying, In other words they speak very poor English, And even then the customer rep had to look up my question answer, Thank God the store I purchase from let me return it for a full refund even after installing it and finding all the problems, And even after uninstalling norton some part were hiding on my my computer, Had to to clean swipe all the computers,

I have had the computer protection a while and I am glad that I have it because it does protect. Has much that you can have for your computer and at least you can get some kinds of feeling that you can be protected for your computer services. At least they can monitor your computer if they need to protect your security.

I have tried different programs over the years, and I periodically check the alternatives just to be sure that I get quality protection. Having said that, I have been using Norton on all of my devices for over ten years now, and I don't see a good reason to change, even when other programs are offered for free by ISP, gadget OEM, etc.

I love Norton products. They are the best in the anti-virus arena. Nothing better! They have gained my trust through the years that I have purchased and used Anti-Virus software. Just love Norton!

I have only used Norton. So far I don't think I have had any problems but one time when it was time to renew, without my knowledge added "automatic renewal" and then charged me for 10 devices. When we caught that, and it took a while, they changed it and gave us credit for the extra devices. Now, I never use automation renewal!! I would like to see a comparison between Norton and the others.

Have never had issues with it running but have with other anti-viruses. After fighting off viruses, I prefer not to deal with them and so far I haven't with Norton installed. Got mine free with my internet provider.

I've used Kaspersky by far its the best, I had the trial but couldn't afford to upgrade as I live on ssi, so sad. I miss the comfort of knowing my info and pc are safe. Had I been able to afford the upgrade there is no question snotty it. I definitely would have done so. Now I use defcon rate trash and worry if I'm really safe.

Always easy for me to install. Price was great. Latest version is faster working but with more features. The different pages have been redesigned and are more agreeable to the eye and to finding what I want to do.

It worked well. It took out the virus off my laptop that I had for 4yrs now. And also I didn’t have to pay for it. My internet service provided it for me for free. Even though it was free I would highly recommend.

I really love the Norton Security software. It tells me with a green check mark if a site is safe and notifies me if a site is unsafe. I believe that is really easy to know and is very user friendly. I get the notification instantly and wish other software was this easy to use and get an automatic notification. It is really worth the money for it and I love using it.

Software is easy to load and easy to use, it provides great protection and the addition of LifeLock is a great service. I haven't used the storage which has an extra charge beyond the base amount because I would run out quickly.

Support is confusing about the difference in options. You think you are signing up for something hung then they tell you, no, that is something else. Besides that, the actual software is great and effective.

I have had Norton for years now, and so far no virus or any other problems, they continue to add and update their systems and offer better coverage and better protection. This is important as things do change. If you do not use the benefits from it, and update and continue with scans etc. at least once a week, then you are in trouble as with any protection. This will scan as a quick scan, but you need to do a full scan and check everything once a week yourself. That is what I do on Saturday's as I am usually doing things around the house and you can come back on check on it and go on the the next item that needs to be addressed. Word of advice for everyone, if you have been on the internet a lot in one day do it then, as you won't be sorry.

I'm testing Norton as well as McAfee. Both appear to work well but have 1-year experience using Norton VPN on my cell phone. It does have a speed impact but nothing more than I had expected. So far works well.

Good luck trying to cancel your subscription. I cancelled a year ago and they throw their huge messages up in front of my work constantly. I have written the company and pleaded with them to stop it to no avail.

I had Norton years ago and left them for a less expensive company, came back to them years later because a computer tech working on our computer said what we had was not good and recommended Norton. Shortly after that I got a new computer that crashed on the first day. Norton stayed on the line with me for over an hour because I at first thought it was because of Norton. I added new devices and needed a more expensive version they gave it to me for the same price for almost a year. I would highly recommend Norton.

I feel great about the deal, and that I really enjoy having Norton for protecting my computer and that know what not to look up of buying even if it is a scam even a what to think to buy but when buying things on any website you have to know if it is safe or not and not a scam.

I've been using Norton for multiple years and never had a problem. My subscription protects my computer and mobile device. It also comes with a password security program that recommends and stores your password for the multiple sites.

I have used this protection for several years. It has been problem free and is very easy to use. It notifies me of any potential bad sites and alerts me to potential viruses. I have been pleased with its service. 5 stars from me.

I feel safer having Norton coverage on my laptop and cell. I would like it, if there were regular updates provided to show the coverage is working/doing its job on all my devices. Also, how to access current coverage info.

Love the peace of mind and protection Norton supplies. I have the PC and mobile apps are including. VPN and Life Lock. Being a victim of identity theft these programs protect me from that happening again.

I had Norton on my Company computer when It contracted Ransomware. Obviously the computer was locked up and inaccessible. When I told Norton about this infection, their response was to deminish their responsibility by making it my fault because I trashed the computer before they could access it to investigate. I explained to them that, clearly, they were not listening. They could not access the computer. It was being held hostage for ransom and was inaccessible. Basically, they turned their back on me.

I thought they would take up everything with pop-ups... but, not a problem. The only time I see anything is when I'm downloading updates, or software for drivers, etc. Then it tells me either everything's OK, or DON'T do it!

Easy to use, reliable performance. Help support is more than adequate. Like the password protection and auto fill feature, use it every day. Scans are quick, program works in the background when computer is idle. Doesn't bog down Performance. Overall program is seamless, lets you know when it's protecting you in real time and what the threat was without sacrificing performance. Very happy with this program. I recommend it as my go to security system.

It's fast, efficient, and doesn't eat up a ton of resources. I've never had a virus sneak its way through, and the system seems to be very proactive. Sits in the background and does its job quite well. I don't have any reason to switch.

It is comprehensive, reliable, and cost effective. Norton is compatible with Windows 10 and provides the security demanded in this time of uncertainty. I have used Norton as part of my Comcast internet plan and has never failed to date.

We have used it twenty years, usually have two or more computers. Has almost always stopped bad programs from entering and causing harm to our computers. Support has been very good. Price is good if you shop around.

I've had McAfee once before, but it failed me that first year. I had Norton for the last eight years with no issues, and now they also have LifeLock with it. I'm happy! Avast and Avira don't come close to Norton's capability.

I have never had an issue since I have had this protection. I never had to contact customer service. I would recommend this service as compared to others. It is also very good at updating for protection.

One of the best companies in the business and highly recommended because I have used them in the past and so have my friends over the past few years. I look forward to hearing from you. Thanks and let’s keep your company in business.

I have had Norton for nearly 15 years. I recently move to Belgium and lost ability to use two factor authentication. They are unwilling to help me regain access to my account. I have at least 10 devices spread over four subscriptions. One is expiring and I can't renew it. I can give them codes for nearly all devices and details only I will know, but they do't want to help. Yes it is my mistake not renewing my two factor authentication when I moved. When I told the support guy I'm then moving to different supplier (out of force) he told me "OK". They don't care about one customer, plain and simple. I would rate zero stars if I could.

Norton offers the most comprehensive antivirus and malware software available, and as it’s also acquired LifeLock, it's now known as NortonLifeLock. The cost of Norton for just antivirus and malware protection was an excellent choice, more so for the price, but the extra value of identity theft insurance with no additional cost makes it all more impressive. NortonLifeLock was the first to inform me of the vast, and very fast spike in cybercrime conducted using the COVID-19 outbreak to breach information from both government agencies, corporations, and individuals. NortonLifeLock offers a bundled package for very little money on each annual renewal. I highly recommend NortonLifeLock!

My husband is a software/hardware/IT engineer and has tried several of these different brands of antivirus software as well as writing them. Norton has protected me all but once when 2 Trojans slipped through it a couple years ago losing several important programs and losing my complete faith in it. But, overall, Norton is the best it can be!

Never had a problem with them in the last 6 or 7 years. It covers up to 3 of my devices, which make me feel pretty safe when online, it does my dark web monitoring, it lets me know about viruses, or attacks on my system. I recommended it to my family and friends.

Good customer service, always willing to help and never had a problem with the software. It is a bit pricey but you do get something worthwhile back for your money. I especially like that you can put your copy on three different PC's, I have mum and dad protected that way too!

I have used Norton for maybe twenty years. It is easy to install and set up. It is also easy to download updates. I did have a problem last year where a downloaded update would keep my computer from restarting and I had to do a restore to get my computer running and the support was nonexistent.

The software works very well and has fairly low overhead on the system which is good. The biggest problem is that the software constantly nags you to install components like their browser plugin, password manager, etc. that you may not need or want to use.

I'm just always worried about my product being up-to-date so I can use some new software with things changing on a daily basis. We have to win this cuz right now I can't afford to buy it so the secure my products are up-to-date. Winning this sweepstakes would help tremendously. Love. Never heard anything bad about your namesake product.

It's really simple to use, clicks on everything at one time but allows you to check off what NOT to delete and cleans up hd drive super quick. I like it better than McAfee where you pay for the name to be advertised more than you get quality. McAfee is like McGruff the crime dog from the 80's and it's time to retire the brand just like they take a bite out of crime celebrity cartoon... Norton is the future!

If you cancel the automatic renewal, they remove your virus protection guarantee AND the lifelock million dollar policy. You cannot buy it without the automatic renewal and you cannot cancel the renewal.

Norton, in my experience has been my favorite anti-virus software. It has caused fewer conflicts with the programs I have been running and has kept my PC safe and operable. It doesn't slow it down much when running a background scan and it has quickly and efficiently identified threats with no disruption to my daily computer usage.

I have been with Norton for years. I have never had a problem with my security and if I need IT support, they are always available and they help resolve any issues immediately. I have been on the plan that supports 10 different units, which has been great. I am coming to the end of my contract and am afraid they no longer have this deal. I am not sure what I will do then. I am hopeful they will work with me and I can stay with Norton.

Norton Security works better than most of the others. I got it for free with my internet provider. Norton security has me well protected against computer viruses. I tried McAfee and it didnt work very good and they had poor customer service. I got a refund because they didnt help me out and I had a hard time getting a refund too.

After months and months, finally chatted with a tech that helped me in about 10 minutes!

I have had nothing but problems getting into my account. No real help from their tech representatives. I have been online at least ten hours with at least six different representatives for about a week and the most difficult part is in the language interpretation. Their representatives talk too fast and are not good at English. I try to get onto my account, use the correct password, am transferred to a verification site where I am put through a series of “I am not a robot” series of charts (as many as seven) and once I get through that I am then told that my time has gone overtime, please try again in one hour. I am not even sure based on all this if I even have protection. I am not that tech savvy, and am treated as if I were a computer geek.

Purchased Norton 360 Deluxe in June of 2019. Entered into a non renewable contract for year until July 2020. They renewed subscription in January 2020 without authorization. After speaking with rep they offered a 70 percent refund and could not see that my subscription was valid until July of 2020. They confirmed account was not set up for automatic renewal but processed the 104 dollar charge anyway. I asked that they reverse the charge and they came back saying they would but that my Norton would be removed from my computer. They have voided the contract I have with them through July of 2020. This practice needs to be stopped.

Norton deserves zero stars. In order to install Norton Antivirus on your computer it appeared that you are required to enter your credit card information to proceed with the install, very clever on Norton's part. I tried entering a false credit card number, but the system did not accept it. I entered a false credit card expire date and a false CVV number, knowing that those clowns were going to pull this stunt. I cancelled my automatic renewal on the web site, however they charged my card anyway for $104.99. I complained to Mastercard, but they said that Norton forces the charge through the system, even with the wrong exp. date and CVV number. Spent an hour on Norton's chat line to try to cancel. Norton tried everything they could to make this more difficult and to change my mind. They then sent me an email stating that the subscription would be cancelled at the end of another 12 months.

They bill your credit card for renewal even though you stated NO AUTO RENEWAL. Then you have to try to get your money back after you learn of the renewal that was done for TWICE the price of other co.

Norton is a scourge among even notorious internet and data security products aimed at the mass market. It acts much more like a virus than any virus it could possibly keep from your computer. Every single day it will remind you to renew, like a pop-up ad you can never ad block. Even once you finally uninstall the product there are still some background processes you can't get rid of unless you really know how. There are countless stories about how these people scam you out of money you don't consent to with invasive and manipulative policies that of course no one would read. Because if anyone did read them no one would ever buy this garbage product. I highly recommend you never consider installing Norton and recommend your friends and family also stay away from this curse of a product.

After years of using NAV and as usual I waited for a sale of the latest version of Norton Antivirus at Staples. Returned home and tried to install the software. The software key was included but when I tried to activate it I couldn't without entering credit card details. But I've already bought the product. No Norton say, you've only bought a subscription as stated on the box (in very small letters), without your credit details they wont allow activation. Not going to happen.. called their help line, tried to speak to a service (joke) representative, couldn't understand what they were saying. Gave up and returned the box to Staples who refunded the funds without any problems, apparently I wasn't the first. Now using Bitdefender. It would seem that the decision makers in Norton have descended to the "never mind the quality, feel the width" business school. One step away from scam artists.

They automatically renewed my subscription for a year yesterday WITHOUT my consent at a price three times the amount of last year! Called customer service multiple times asking why. Spoke with a Matthew and Louis (manager) who refused to reverse the charges. Then lied to me and said the charge was removed. Then said my bank automatically paid them at my request?!?! Total liars. I had cancelled this in Feb 2019 and was surprised to see the $113.42 charge. No one speaks clear English. Refused to transfer me to United States Representative - said they needed 2 different phone numbers to leave a message for someone in Ireland to call me back in 24 - 48 hours. Total scam - has to file a fraud issue on my card. Next contact is BBB.

I called and talked to Mike concerning a renewal on our account. I had turned off automatic renewal Jan. 7. He informed me our Visa card had already been billed for $119.99, but he could give us a credit for $54.55, while taking the remaining amount for our next year’s charge. I told him we had turned off the auto renewal, and needed to check that charge before I committed to anything. When I checked the charge on our visa, the transaction was there, dated today.... Seems like a conflict that ironically the charge was initiated today! I called back and talked to Maria who apologized for the situation, and said they are supposed to value their customers. She is taking the charge off our credit card. We have had Norton for years, but when our year is over, March 9th, we are done. (Case #**)

I never before in my life wanted to throw my PC out in the garbage, but this app made it almost happen. Installed the app from the site. Typed in my code, it seems to work. 4 Days later, my dad gets a laptop and I use the same code (It's one for 5 end devices) and it suddenly said after DOWNLOADING IT TWICE, that it used his first license. Then I went back to my PC to check and it didn't use the license for which I literally had to type the code in. I had to Re-install Norton not once, not twice, but THREE times before it actually used my code. I had to restart my PC three times too. It gave me so much stress I just wanted to ask for a re-fund and buy an actual working anti-virus whose instructions actually work.

I used Norton for protection against computer viruses for many years and never had a problem – until now. Renewing my subscription was always a 2-minute affair, nice and easy. But this year, after entering the new product key, they redirected me to a billing site to pay again for an already paid product. And not only do they want me to pay again, the price went up by 56% (!), again: for a product I paid in full. There is no way around it. As I rarely give out my credit card number and even less so on-line, I refused to do so and now I am glad I didn’t. So this is where I cut my losses: I lost 25 Euro on the new but useless subscription and Norton lost a customer of many years. It is time to move on from that scamming factory!

They automatically renewed my subscription for a year yesterday WITHOUT my consent at a price three times the amount of last year! Calling customer service this morning was a nightmare! Called nine different times to try to get someone I could understand in English with no success. Asked to transfer me to a US representative and they told me there were none! What???? I will be notifying my bank to NEVER, EVER allow Norton to charge anything to my credit card (officially blocked at my bank!) and will NEVER, EVER use this company again. McAfee does not do this and I will be going with them from now on. Thievery and dishonesty!

We have always bought physical copies of the annual Norton subscription code and installed it again each new year. This year, Norton started selling codes that won't work unless you provide billing information to enable automatic renewal a year from now. Since we already paid for this year's subscription, this smells like shady business practices designed to appease stockholders more than the customers themselves. Especially since the online renewal price is often much more expensive than the cost of the one-time code.

I have used Norton for several years now, but the transition to constant marketing efforts to upgrade as well as lengthy times to correct nuisance issues with software and now wanting to renew with credit card without providing renewal price is driving me to go elsewhere for service. 40 minute chat lines indicate a serious problem with their customer service - I don't want to spend my valuable time working to resolve issues with a product that frankly, I want as little interaction with as possible. It should work seamlessly without unnecessary interaction, and be transparent when it comes time for renewal with price and feature structure well described. Just tired of it!!

I have basic Norton that will expire soon and wanted to upgrade to Norton 360 with Lifelock and have questions because both my husband and I each paid $219.98 (total $439.78) for our annual Lifelock accounts last May and wanted to know if we would receive any credit. I called Customer Service and was told I couldn't have 360 because I am already a Norton customer. She reviewed our Lifelock accounts and said I was secondary to my husband and I asked how this could be since we both paid the same amount. I got very frustrated because she wanted to talk to my husband as he was "primary", she said she would give my husband temporary VPNs. I tried an online chat and was told we could have one account with an additional family member, but I'd have to go to the renewal page to find out the cost because they didn't have that information. I can see what the cost will be but this still doesn't answer the question of any credit from Lifelock.

I purchased Norton anti-virus from Walmart then set up to renew on my PCs and they blocked me as they wanted my credit card numbers. My friend happened that. They took his bank account out double price. DO NOT GIVE THEM CREDIT CARD NUMBERS === SCAM!!!

Norton 360 came up on my screen and told me it had to re-install its software. I said ok, it looked all official, I proceeded and then went back to using my computer. They tried sell me more products. I said no. But when I went to use my blue tooth mouse it does not work. Now What???? I am 78 and I don't know how to change this. I still work and need this tool. I am out of town and trying to do my work, but it is difficult for me to use a pad. FRUSTRATED!!!!

Disappointed! Have been a long time customer. Always bought the product in store and renewed without a hitch. Now in 2020, Norton requests billing info on a product I already purchased to force me into automatic renewal. I have been reading some of the other comments and am concerned about providing any billing info. Seems like many customers are having issues.

I was really excited about buying this product, because I thought that it was a good brand. I have never been more wrong. Downloaded for Mac and have had nothing but problems ever since. VPN doesn't work, even after repeatedly installing and re-installing to no avail. My 360 app tells me that I am unprotected, and that I am at risk, but clicking on the "fix" button does nothing. Customer service is never helpful, and takes on average 30 minutes to get onto the phone with someone.

Norton Parental Controls has great features, unfortunately, it requires a browser extension plug in to work properly. The very bad news is that your child can delete this plug-in rendering the Parental Controls useless. Any teenager can disable the controls at will. Furthermore, they do server upgrades which will then lock you out of the system. I needed to remove a time constraint from my son's computer so he could finish a homework assignment, but unfortunately I was locked out. Don't waste your time with this product.

For years Norton has provided my Internet Security with renewals going smooth. I don't have AUTOMATIC RENEWALS. I have one month left on my subscription. This morning I received an e-mail from Norton advising me they renewed my subscription at a cost of 40% more than last year. They decided for me without consulting me. I called them minutes after reading the e-mail. I was advised that Norton's can renew even when I didn't have AUTOMATIC RENEWAL in my setting and no credit cards information listed as they charged me using the credit card they had used before. Corrective actions have been taken. Cancelling is still on the table. MY CAVEAT: beware, THEIR NEW POLICIES ARE NOT IN THE BEST INTEREST OF THE CUSTOMER.

My son has had £750. taken out of his bank by Norton since July 2017. Have written to them to no avail. It seems if you don't cancel your previous email address with them they just keep taking the money. How do they do this when it's all coming out the same bank account.

I have had Norton for many years without problems. Until now! My email address has changed and I want to cancel the automatic renewal arrangement. It is impossible to correct the email as the Norton site takes you round in circles. Like many of these so called helpful sites there is no address or direct email link. In other words they make it as difficult as possible to leave. I will have to write to them but have now missed the 60 day notice they require which in itself is excessive.

Norton is the absolute worse protection I have experienced. I download all this so called protection and my computer acts worse and is slower than ever! Also, my subscription doesn't expire for another 9+ days and have Norton's emails showing it doesn't expire What do they do???? Today they come online and tell me I have "already" expired and no longer have protection!! Then I start getting all these pop ups out of nowhere and I am booted off; with a message saying, "Let us fix it!!" I am suppose to have protection yet I am still hacked and my information taken! What am I being protected from??? It cost over $169 to renew and it is too high for the lack of protection I have!

Our daughter is studying in Sweden and my husband renewed all of our devices with Norton Security. We bought 10 seats of which we used 8. Her account was accidentally deactivated (my husband deactivated wrong computer). It would not let us reactivate it. Called customer support and they said they could not reactivate her security and that she would have to pay for an already paid for seat. It was SO big of them to say that we had a choice of flying her back to the US to reinstate it or they would give us a 25 percent discount on product we already paid for. We have been chatting with customer support (nonsupport) on and off for about 2 weeks. What a joke and ripoff.

Longtime customer and really had no problems until my last Billing. Norton sent me a notice that my renewal is coming up and they enclosed what it will cost. When I looked at the bill I was in shock! The auto payment was double the price and somehow they got a credit card number that I only used once and that was on the bill and right then I wonder how safe I really was? I sent a comment to Norton and ask how did this happen and they never did respond so at that point I had to part ways.

3 years ago I purchased 3 sets of 3 licenses for a total of 9 licenses for Norton utilities. I installed this product in my laptop which was a great working computer. I wanted to get rid of duplicates and told this was the perfect program. 10 minutes after installing and doing the first thing this software does I believe goes through the registry and clears out things you don't need. The next 2 weeks were spent getting the runaround from their tech support with excuses so ridiculous I will save for more public display. That's the problem with LifeLock’s methods at Norton. They don't question you to try to help. They question you to try and get out of helping you. It'd actually insult to hear all the ridiculous things they ask. I was told I would be refunded for this software that destroyed my computer. After a dozen phone calls getting hung up on and told the dumbest reasons they were not paying each time worst then the other.

I've been a long time Norton customer and they have went downhill fast. They've become a scam company with poor customer service, bad product and locks up your computer avoid them. I bought their product from Walmart and when I went to install it didn't work. Norton blamed walmart, they blamed Norton. I'm out $60.00. The customer service people at Norton are only interested in selling you an upgrade or getting you to agree to a scam. Don't buy or your computer will be taken over and they will rip you off every chance they get.

A Norton employee contacted me about my issues and I am satisfied with their response. It will take some time however to see if my issues actually get resolved in the software.

I recently found reasons to discontinue service from Norton Antivirus. My subscription automatically renewed early last October 2019; there are approximately nine months left on that subscription. My call to Norton customer service reveals their willingness to keep my money for the remainder of my subscription rather than refund a prorated amount.

I opted to use Norton VPN over a freebie I was using. Oh what a dreadful mistake! The VPN works for short periods then Fails to work at all. Contact Support. Allow a support alleged agent to work on my problem remotely. Fixed the issue but wiped some of my file off my computer. Good job I keep back ups. A few days later up come the cursed fail VPN again. I saved everything, contacted support again. Allowed remote and sort of fixed the issue but this again only lasted a few days.

My Customer Reference is **. I recently discovered that since Jan 2017 I have been charged the annual fee for a 5-license subscription. I am disappointed in myself that it has taken me this long to realise this. On 14/12 I contacted Norton’s Customer Service via their chat line and after a lengthy chat, I was told my query would be escalated and that a Supervisor would call me, they asked for my address and contact number also. Should I be concerned that I have given them that information. I have not heard back from anyone. Can someone please help me with a phone number within Australia or at least an email address so that I can have this resolved.

The purpose for us to install Norton software is to keep our online experience secure and safe and to prevent other malicious software from disturbing our normal operations. Norton is supposed to work in the background only. However, it pops up every time I start my computer. It is actually acting like other malicious software.

Updated on 12/20/2019: This is a follow up response to my post Dec 12th 2019. Dear Sir (Raj) - thanks for responding to my complaint of your use of the auto-renewal box I unintentionally forgot to 'unclick', therefore costing me $80 in addition to the original cost of $57.49 for a total of $137.49. This not my understanding of an auto renewal, in my world an auto renewal should cost the same, and any additional costs should be requested. If your intent is honest then please do respond to me at my e-mail address given to 'consumeraffairs' - if this turns out to be a rectifying response then I shall make an updated post stating just that. I read within here very many similar situations just like mine. I suggest if you intend to make a living in the future through Norton, a process of happy customer satisfaction is usually a good bet. Sincerely - Stillnothappy

11 Dec. 2019. Called Norton Customer Service 1-855-2726 and waited 15 minutes for a response. Finally I was being transferred to the right Tech Support. After waiting for a response for 45 minutes, I was disconnected. My second call to that same number was another 10 minute wait and upon my complaint for the lack of service I was told that a Supervisor will call me right away. That never happened, this was already 10 o'clock at night. It is appalling that a security system like Norton has such a poor customer service problem. Will someone at Norton WAKE UP! The Service Number is still listed as 40833394.

I bought this product online for my new MacBook Pro. It very tricky to install. Never worked for me. File scan always stocked on 0 files. There is a process "com.symantec.mes.systemextention" always running as 500% of my cpu power (killing 5 cores of my total 8 cores). I uninstalled it after few days of battling to make it work. I won't buy any product from Norton anymore. Such a crappy application. Take it out of market and fix the bug for god sake.

On 8-2-2019 on bought Norton 360 with LifeLock Select and paid $106.99. I was told that I should not install this until the end of November when my current account would expire. When I called and gave them the order number ** I was told it was not a valid number. They referred me to another number and after waiting for 25 minutes, they told me they would have to call me back. Never did. I am out $106.99. Today I went to Best Buy and bought a recommended antivirus product and installed it. Warning: do not do any business with norton - they are all from India or foreign countries who are scam artists. They can't be trusted. I asked for reimbursement and they told me too much time had gone by. I plan on turning them in to the BBB but I am not hopeful.

I had purchased the Norton 360 ON DEC 02/2019 and registered with Norton online to download and install the software = the download stopped halfway and gave me VPN error - I called their 24/7 help line and was on hold for an hour and then the line dropped - What a bad experience. I still do not have Norton completely installed on my Laptop - Is there anyone from Norton that can be supportive and resolve these or should I just assume that Norton is one of the another company just like our Internet and phone service providers. - Disappointed customer

Yesterday I purchased Norton 360 Standard. When setting up my account with them, I provided Norton an email address I have had for years, for personal emails from 3 family members. Nobody else has ever been given that address and I have never been spammed using that account... That is, until yesterday. Immediately after purchasing Norton, the spam started coming into that account.

I Make a Ticket 10 days ago, I can't use my Norton antivirus. They cheating to us. Will solve my problem within 24 hours, then they never do anything. I am so sad in this case, this is my last purchase. I don't recommend Norton to anyone because they also can't solve my problem until now.

I purchased Norton Premium with Backup from Costco years ago and renewed the service for several years. Last year my laptop was infected and needed to be rebuilt. This month November 2019 my PC became infected and the only software that could remove the malware was from ESET. The computer technicians reported they see Norton failures all the time. When I spoke with Norton they refused to refund my money stating that Norton protects computers from all viruses/malware including the "Remote Access Trojan" malware (which is a lie) but that because I had purchased the original software from a third party like Costco they were unable to guarantee the product when purchased by a third party.

I was set up for Auto Renewal with Norton. They charge $149.99. I decided to look into it to see if I could get a better deal. As it turns out, I could have gotten 360 & LifeLock for $89.99 with VPN. Luckily My credit card had expired. This company Norton was going to charge me the $149.99 at the beginning of Nov. 2019...(that's 30 days before my expiration, but it didn't go through. A $60.00 difference. This company will rip you off if you don't pay attention. DON'T DO AUTO RENEWAL WITH THEM. THEY DON'T CARE ENOUGH ABOUT THEIR CUSTOMERS TO LET ME (A CUSTOMER FOR 7 YEARS) KNOW THE RATES ARE LESS EXPENSIVE. Bad Business. Needless to say I'm done with them. I will NEVER do business with them again!!

Contacted Norton as the Norton 360 Deluxe will run out shortly. They want to charge me £29.99 to renew for a further year. You can purchase the exact product for £19.99 at several stores. Curry’s, Argos, Costco. And many other stores. Don’t renew direct with norton, save yourself some money. Purchase from a store. Also be aware when you set it up on your computers make sure you switch off automatic renewal, otherwise they will take your next years rental from your bank account. Look up which magazine, there are several very good providers out there at excellent prices and recommend by which.

I had my auto renewal on for annual subscription, which renewed on Aug 22, 2019 while my expiration is Sep 28, 2019. I called to check if I can cancel wifi privacy and go with Norton 360 Deluxe on Nov 19, 2019. They say NO REFUND because I am past 60 days (Logicless argument). If I opted to pay annually, why cannot I switch to monthly and get a refund on pro-rated basis. This is ridiculous. Extremely disappointed with the customer service. They are going to lose me next year because I have cancelled the auto renewal. Moreover, they issue direct warning on chat that if the automatic renewal is switched off then I am losing uninterrupted protection. My Norton Secure automatically stops many times in a day and asks me to relogin, does that mean if my laptop gets infected during that gap, they are not obligated to protect my laptop? Ridiculous policies. Lesson learned hard way!!!

I have been a user of Norton for many years and during the past week have been very disappointed. On 1/10 I called as my PC was running slowly and the technical support person made everything worse. Also he left in the middle of cleaning a disc. The next day, I lost my tool bar, task bar, use of Chrome and restored these myself. On 11/12/11/13 and 11/14, I could not shut off my PC. I had to do it manually. Also, I lost use of applications and of backup. I spoke with several supervisors and was told a Tier 3 supervisor would call me between 1-5 p.m. Eastern time. No one called. I am still having problems.

The product does not work with Vista as it says on the package! They wasted my day with let's try this and that. Even let them try their remote help to just waste more time and because I bought it at Curry's they wont be able to refund me for up to 4 to six weeks, and their staff say stuff like, "We will contact you back within a hour no they did not!"

Tried to take advantage of UPGRADE of LifeLock to include Norton 360. As the online offers seemed to vary from the one I was offered I called. Waited 10 min. Then spoke with three agents, each unable to help -- and was transferred then to one who was supposedly the go to person for this transaction. That conversation was bizarre: at one point, I was told that I was "talking to someone else in the room" and that was creating a "security issue." I live alone, explained there was no one in the room. Asked for supervisor. Another 5 minutes on hold. A supposed transfer but it was to another On Hold Line. Good products. Terrible customer service.

I have been with Norton for a few years now. I received an e-mail from Norton asking me to update my billing information, I realized that I had not updated Norton with my updated credit card however my subscription renewal was not for another month. I logged in and their account information said I had a balance for $5.99. I went ahead and updated my account. As soon as I updated my account a charge of $139.99 was charged, and I was notified while I was still on their website. I called immediately and requested a refund and to cancel my subscription. The representative explained to me that an email was sent to me 45 days ago about the renewal and was probably in my junk file about the renewal. As he was getting into a lengthy explanation that sounded like a script he was reading I received an email that they had received my renewal payment. In my inbox not my junk mail.

These thieves have stolen close to 700 dollars over the past 7 years without me noticing it because they auto renewed what was supposed to be a one time subscription. I was able to catch it by pure luck while deleting my emails and got a refund for yet another auto renewal for this year. I asked they refund me for all the years they've been auto renewing without my permission or consent and this lady from overseas tells me she couldn't do that. How is it legal to auto renew someone's subscription without them choosing or setting the option to do so. I don't auto-renew anything. Not even my Sprint bill or cable bill.

On 8/13/19 I signed up for Lifelock to help make my internet usage a bit safer. And you can probably see I am not able to use Lifelock because in less than 2 months of being with you, I have a horrible virus on my laptop and it is now useless. I had some other antivirus programs that caught viruses and warned me before they could do damage. But when I started using Lifelock, it rendered those other protections useless, as I have now discovered. I am now using an IPad and I will not utilize Lifelock. I not only wasted $262.49, I will need to purchase a new laptop and go back to the antivirus programs that actually protected me.

I purchased Norton 360 Deluxe in a retail store using cash. I have used Norton in the past and missed the very fine print stating that a credit card or PayPal was now required for activation. Since I don't actually have a credit card I called asking how to get past the credit card requirement since I had already prepaid for a 1 year subscription. Their suggestion was for me to enter someone else's credit card and then delete it. Considering that they are supposedly an internet security company I cannot believe they suggested I commit fraud by using someone else's credit card. Sorry Norton. You have lost my business.

I was a loyal customer for over 15 years with Norton as my Antivirus software provider. Last year I purchased an annual subscription not realizing my previous subscription was active with 65 days remaining, it was my mistake because I'd used a different email address and payment method resulting In 2 accounts. I phoned asking to delete one, merge info into a single, also whether I 'd get credit for the 65 days + the almost 1year I had just purchased. The representative stated I'd get full credit on both account and she sent me an email confirming my virus protection is good until May 2020.

I have been a Norton customer ever since the inception of the company and the latest version of Internet Security is the worse I've ever seen. Upon Startup, it locks up my machine on disk space (windows 8.1, core i5) for almost an hour as it does its thing. I guess that their new strategy for protecting the machine from threats is to make your machine unusable, very creative! Norton customer service recommended that I uninstall it which is fine by me as I've now gone to the website and turned off the automatic renewal and am now researching other software suppliers. Perhaps if they spent more money actually debugging their software other than on celebrity endorsements, their software would work to standard.

Norton is now forcing its users to install the Internet Security Browsing extension. Since the last update it has a permanent red Browser at Risk warning that won't go away unless the user installs the browser extension. It has a "fix" button that doesn't actually do anything and it has an "ignore" option that doesn't work either. This is **. I never wanted this extension as I have no intention of allowing Norton keep track of my browsing and banking information. Norton has crossed the line. There are so many antiviruses out there now that are actually better than Norton and less intrusive. It was just a matter of being used to it. NORTON HAS LOST ITS LUSTER.

Do not purchase Norton. If you want to cancel you WILL NOT GET YOUR MONEY BACK. They have auto renewal which I used. 66 days into my subscription, I wanted to cancel because I found something else that works just as well and costs less. Too bad for me, I didn't find this other option 6 days ago and have time to cancel Norton then. They were more than willing to cancel Norton for me but KEEP MY MONEY. They said I only have 60 days to cancel my subscription. I should have the entire 365 days to cancel my subscription. They tried to first say I received the renewal email, etc. and use that as an excuse. Here's the thing, I found something else I wanted to go with instead, wanted to cancel my subscription and get a refund for the remaining time I had left which is a reasonable request. They will not do it under any circumstances because it is "their policy not to give refunds after 60 days".

After having been your loyal customer since at least 2009 (yes, at least 10 years), out of nowhere the company started FORCING advertisement without consent. It is bad enough Microsoft and others are doing this, but this is a Computer Virus, PC and Cyber Security, protection and your firewall. Which is supposed to be protecting you from such abuse... And they use their installation to abuse your trust and push ads.

Two years ago I purchased a one year subscription for Norton Home Security. I went with one of their competitors. I called as well as sent an E-mail to cancel their home security service. This was for the period Oct. 2017 to Oct 2018. One year later, Norton fraudulently bills me. I receive a statement from them "ONE YEAR AFTER I CANCELLED THEIR SERVICE", billing me for another year! This is outright fraud.

They are in a conspiracy to work the Internet for millions! This is how it works: Google gives Norton exclusive right to place a 'marker' on websites searched in Google Chrome. The marker is either a question mark or a green symbol. Naturally, persons searching will go for the green symbols. If your website has a question mark you will want a green symbol which you can get here: safeweb.norton.com.

Needed help installing Norton Security, was charged extra $89.99 for help after already paying for security for 3 devices. Then it was installed with a different email which wasn't me and cannot change it after waiting over 50 minutes on hold for help. Then they resell the same product to me again. No phone numbers or email addresses that were provided on the internet worked.