Safelite AutoGlass Reviews

Roberto ** was my windshield technician. He was very prompt, kept in touch, tell me what was going on, tell me what time he would be there in the morning. I was very impressed. He did a great job. You have a great employee there. Thank you for the support

Julian came out and did an excellent job. Friendly and professional. Cleaned up and explained what was done and what to avoid as a car wash and power wash needed to wait because of the newness of the job.

Very polite and quick. The whole appointment process was easy to navigate. Kept up communication. Was within appointment time. Didn't leave trash everywhere. I would refer Safelite over anyone. It was very affordable without having to pay a high deductible on my insurance.

Tyler, the technician, was professional, kind and considerate. Worked steadily while I watched and chatted while he worked. I am impressed by his skill and work ethic. The only issue I didn't like was not being able to talk with a person when I needed to reschedule. I had to reschedule online. Thank you for sending Tyler to fix my windshield.

My windshield has a small chip and I went to have it glued this morning. Unfortunately it became a long Crack after the technician put equipment on it. I'm very disappointed because I was told I have to replace the windshield which costs more than 1000.

I recently scheduled an at-home repair. I received numerous e-mails and text messages confirming and reminding me of my appointments over the course of a week or more. The technician was scheduled to arrive between noon and 5PM. After taking a full day off work, the technician was a no show and did not even have the common courtesy to call to apologize for any inconvenience. I will be using a local repair shop to complete the work.

2 trips to the facility in St Louis. Never had the correct windshield for my 2025 QX80. They said that they don’t have an entry in their system for my model. Horrible service. Don’t bother. No one seems to care at their facility.

I had an extremely poor experience with Safelite AutoGlass and would not recommend them. I brought my 2022 Audi Q5 in for a windshield replacement, and the entire process was a mess from start to finish. The first visit took 5 hours, and they installed aftermarket glass that they couldn’t even properly recalibrate. I was then told I had to come back again. On my second visit, they kept my car for 7 hours to install OEM glass—and still failed to recalibrate it correctly. To make matters worse, my vehicle now has two malfunctions that were not present before they worked on it.

Our company has a Commercial account. We have to call with every invoice to pay them, even though they have our CC on file. They will not do terms, which is fine, but they make nothing efficient. They list a number, 800-835-2257, for customer service. Call it & a recording states to call back during business hours. I called at 3pm eastern. They state in the recoding that they are open until 4pm eastern. This has happened several times this year when trying to pay. This company is not for Fleet, it's for Johnny Homeowner. Safelite has yet to figure out how to work with companies that have Fleets. Go to the competitor, or even a dealer before dealing with these folks.

Unable to contact a live person to cancel appointment due to weather conditions. Automated messages do not give you the option except to say you should have a link in the appointment confirmation email. There is no link. I called another company, got a live person immediately, and it is less expensive.