Safelite AutoGlass Reviews

The lady that replaced my windshield from Yuma Arizona was very, very polite and courteous. She did a job well done. Very happy with everything. 5 stars.

I had my Jeep Patriot passenger window replaced by Safelite employee Eric, it was excellent service. Everything was done properly and with care. Professional & courteous, and a great job completed, along with a tricky jeep door handled without a hitch. Was looking for a place to write a review, I hope this is seen! Recommend this service. Thank you!

My rear view mirror fell off, I went in and Kate fixed it. No charge! They are the best. This experience makes up for the awful experience a few years back. The receptionist was rude and just didn't want to help. She must have had a bad day. Kate was awesome.

Safelite Auto Glass replaced my windshield today. The location of the shop is in Appleton, Wisconsin. The technician came to my home to replace my windshield. The technician’s name is Gage. He let me know, based on when he finished the job before me, he gave me the minutes before he would arrive at my home. This was very helpful. Gage was very professional. He was very skilled with doing this service on my car at home. He was friendly and knowledgeable. I can’t say enough good things about Safelite Auto Glass!!!

Kevin from Safelite was super professional and arrived even earlier than the designated start time. Came to my place of work in Sun Prairie and fixed her up. Great dude and super friendly. He kept me updated the entire time. Give this man a raise!

Guy comes to my house to replace a shattered rear hatch window on a Lexus RX. He installs the new glass and I can see that black plastic moldings are missing at the bottom of the new glass. He swears nothing is missing. It’s obvious that water will get into the hatch at the bottom of the glass the way he left the car. He removed the factory molding that goes all around the glass and didn’t bring a new one for the bottom. Tech was stupid and rude and I sent him away. Had to have the whole job redone by the Lexus dealer. Never paid Safelite and would NEVER use these amateurs again.

I scheduled a appointment to get the glass replaced on my 1990 Honda for today between 12pm and 5pm. Had my 83 year old father waiting for the technician all day. Never showed never said why didn't show. I would not recommend this company to anyone. They just waste your time.

I set an appointment with Safelite from noon-five. They called the morning of the appointment and wanted to move it up to 10am. I could not do it at that time. At 3:30pm they called to tell me they would need to reschedule the appointment. Totally wasted my afternoon.

Safelight messed up my windshield and then tried to charge me 890.00 for new windshield. Awful job and just left without telling me that they had made it worse.

Safelite confirmed my appointment 2 + weeks ago then canceled on me with less than a 12 hour notice with a robot, when I tried to call they were closed so I called this morning (Monday) where they downplayed the situation and informed technicians don't service my area on these days but why would they schedule me for that day then, I was informed its my problem not there's...this is the worst customer service I have ever received and definitely will never recommended them or use them. They knew for 2+ weeks about my appointment and yet never called. Emailed nothing just confirmed it and then waited till 12 hours before my appointment to cancel.

We had a side window in our truck broken by a rock while traveling to a horse show. The good thing was that there was a Safelite dealer nearby and we could get an appointment in just a couple of days to have it replaced. The bad things were that those lost one of the mats in the truck and refused to replace it. I contacted Customer Service and they said the dealer said they didn't lose it but they would have them call me to discuss. They never did. I am absolutely certain they took the mat out to sweep up broken glass and missed putting it back. I clean the truck before each show so I know it was there when I took it and was not when I got it back. We're only talking about $25 to replace which was 5% of what I spent but they refused to address it. My other concern was that they seemed pretty expensive but I was desperate and glad to find someone that would replace it right away.

Our experience with Safelite was awesome! London was on time, efficient and professional.

I started off with a small chip in my windshield when I explained to the tech that I did not want to take a gamble on breaking it even more they assured me that there was no Gamble and it wouldn't cost me anything if anything happened. Once I got my car back there was a large crack in my windshield. I told them I needed it replaced and they told me it was going to cost me over $800 to get it done. I explained to them that the tech told me it wouldn't cost me anything and they said that was my miscommunication. I spoke to a manager who said they would contact customer service and get something taken care of for me. I called over 10 times and never got any help and it took them 2 months to finally give me a refund for my money.

Repair staff was timely and pleasant to deal with; however, the issues is in the deceptive trade of their price quotes. They quoted a price of $359 for our windshield when the appointment was made yet the repairman indicated a $40 increase to that price plus tax for "recycling" regardless of whether they recycle or not. This is deceptive trade. Next time, we use local.

Month ago got a rock into my windshield. Scheduled home appt through Safelite website. First appt failed due to crack in aftermarket glass which was shipped to the company. Next week the technician showed up and informed me that aftermarket glass will not for my car (2025 Toyota 4runner Platinum) because it need high end glass with some specific sensors. Rescheduled for another week. For this visit the technician did not call and did not show. I called their customer service demanding explanations. Got rescheduled again for one week with my demand to be first customer of the day because of prior arrangements with appt somewhere else at 11:30 AM.

Safelite replaced the windshield on my 2024 Ram 2500. The truck immediately started leaking. No local shop could be found, no phone number, just a national number that would disconnect after a 15 minute wait. I finally went to complaint center and got a tech to come out. He looked at the window and within minutes said it’s not the window, it’s the truck. You need to go to the dealership. So I did, and they fixed the worst leak on the drivers side by resealing the window. Passenger side still leaking.

Do not do service with this company. I had to reschedule three times with them. First due to incliment weather and it was sunshine and rainbows not a cloud in sight. Hours of my day wasted. So I decided to drive 30 miles out of my way to lithia springs location on my day off- im a nurse, and those days off come sparingly. I get to the shop and I’m sitting there for about 15 minutes before someone even greets me to break the bad news that they do not have the correct glass in shop. So an hour and a half in the car, time wasted, gas wasted, which isn’t cheap. They reschedule me to a mobile app two days later. They never tell me that the glass that’s needed for my car is going to be an additional 377 bucks on top of the 508 I’ve already paid. So today, I wait around from 12-3 finally a union city technician comes. Tells me I still owe 377.

Horrible experience! I will never use them again. The technician came out and after being in my car for 15-20 minutes he informed me my camera cover was broken. It wasn't broken in the morning when I went to work, yesterday when I had passengers, or when I drove home. Amazingly when he bagan to take pictures 20 mins after arriving it was hanging 2 inches off my windshield. I live in the country with bumpy roads and somehow the two little clips that were broken were still there and I never heard the cover rattle once. The technician broke the clips to my camera cover and Safelite refused to fix the issue. Now I am searching for where to buy the part they broke. Save yourselves the time and trouble and use someone else. It has been a nightmare experience.

I will never use Safelite again and I caution anyone else that use them. The initial contact is commendable where they’ll get the job done however, if there’s an issue that happens relative to the windshield, they will not honor the warranty. They’ll give you a bunch of reasons why they won’t honor the warranty. I know that the technician caused a slight crack when putting in the windshield. I saw the result of a tiny line coming from the edge of the windshield. I went back to let them know, and they said it was a rock. I know it was not a rock in the edge of my windshield and that it was their technician. They were not there.

1/5 -- Complete No-Show. Zero Accountability. I scheduled an appointment with Safelite in Santa Maria, CA and took time out of my day to be available -- and they simply never showed up. No call. No text. No attempt to reschedule or even acknowledge that they had failed to meet a basic professional obligation. This isn't a minor inconvenience. This is a fundamental breakdown in customer service. When a company books your time, the bare minimum expectation is that they show up -- or at the very least, pick up the phone and let you know they won't be. Safelite couldn't manage either.

I've used Safelite 3 times now. First time they damaged the paint, adaptive cruise control module (they literally ripped the wiring from the unit and they paid the dealership over $1K to repair), and the rain-sensing wipers never functioned after that. Second time was for a simple repair - no issues. Third time was at a Safelite location for a 2 inch diameter starburst repair. I drove 20+ miles to the appointment w/o worsening the damage. Tech drove car to the bay, and 20 minutes later brought it back out with a foot long crack and claimed "it just happened on its own." Now I need to replace the windshield. DO NOT USE SAFELITE. Find a reputable local business.

I made an appointment with Safelite last Tuesday, for next Monday, and today Saturday Jackson from Fairfield Ca Safelite Autoglass decides to call me on a Saturday to provide instructions that I will need to have BEFORE Monday at 7am, which will be impossible for me to get ready by that time. A Simple question: Why did nobody say anything to me on Tuesday, or Wednesday or Thursday or Friday when I might have had a bit more time to get the car ready with your REQUESTS… No, you wait till Saturday to tell me what I need by Monday morning at 7/am. Professional? Not even close. Courteous? Absolutely not! I’ll call Farmers and find BETTER OPTIONS THAN SAFELITE AUTOGLASS. Solution? Or simply a suggestion, when someone makes an appointment days ago and you have specific requests, please communicate with your customer Earlier, PLEASE.

It took 5 visits at 2 separate locations to get a back glass that didn't have massive distortion on my 2014 Mazda3. I settled for one that still has distortion in my line of sight, but I'm so defeated that I don't even want to see if they can do better. They broke the cover to my rearview mirror/sensors and had to replace it. They broke the gasket around the rear wiper and water was leaking in, and their solution was glue and tape. I paid out of pocket. I'm probably $1,600 all in including gas and Ubers. No discount, no nada. Just defeat and acceptance. I will gladly pay the steep prices at the dealership next time, and will NEVER USE SAFELITE AGAIN.

I would put 0 stars but it won't let me, worse experience ever, my son cracked his windshield, I sent money in 300.00 to be exact and scheduled an appt. First one it took a couple weeks, they cancelled cause of rain, 2nd time they rescheduled. I had to wait almost a month. They came to my house and they canceled cause of how my driveway is set up, then they did not reschedule, they said I had to schedule another appt. and go to them, well almost 3 months later and I still can't get in to get my son's windshields fixed, I requested my money back and they said it would take up to 15 days. That is some bull, I will never use them again and I will tell everyone I know that they are the worst place to go to get a windshield fixed.

I am extremely disappointed with my experience with Safelite. The biggest issue has been the complete lack of customer service and inability to speak with a real person. Everything is handled through automated systems and robots, which became incredibly frustrating when trying to resolve a legitimate problem. Even after finding the direct phone number to the local shop performing the work, nobody would answer the phone. I ultimately had to drive there at my own expense just to speak with an actual person about my issue.

Unfortunately, I cannot rate them lower than a 1. This company is hideous. They cancelled my appointment with no notification. I try to go online and their AI bot is useless and all it can say is that I do not have an appointment. I call, get the same AI bot in voice and after 15 minutes, I finally get to a human who says that "I, as in the customer, cancelled the appointment" and all she can do is make a new one. I escalate and get in touch with the CSR actually at the office that is supposed to do the work and she say the same thing. I escalate again and actually get to the manager who simply says "Sorry, the crack was too big and we cancelled your appointment". I had taken the time off of work and no notice by text, voice or email. I cannot say any more emphatically - do not use this company.

I've had three windshields done at Safelite in Winchester VA and those guys are always great.

NEVER use this company. Terrible work, completely unaccountable customer service, zero follow through. They are perpetrators of fraud: they purposefully break windshields while “attempting repairs” so they can then upsell you into an over market price windshield after you just paid for an over market price chip repair. And when you identify the fraud, they ghost you.

I had scheduled an appointment for my 1998 ford contour svt and was given a price and a date of service and the day before my appointment a tech called me and told me that my vehicle was too old and that they could not help me. Why was I given a price and a date of service after providing my vehicle's information only to cancel the day before the service. I am very disappointed with the whole experience.

Safelite’s prices are through the roof. I paid $327 just a few years ago. Now they $957 for same car. Plenty of other windshield repair place in every city. Safelite’s prices are insulting!!

Safelite is horrible to their customers. They don’t care. For 10 days in 3 different states, I’ve spent hours on the phone with them after they put new glass in my car. It’s still not fixed. This is after they came and put wrong windshield in. 2 days later the wrong new glass cracked. 8 days later I’m still waiting to be able to drive my car.

They stood me up twice. Both times, they sent me emails about my upcoming appointment. The day of the appointment, they sent me an email telling me who the technician would be, and both times, nobody showed up. You know the saying, fool me once . . . There will not be a third time. After reading reviews, I think I dodged a bullet.

WOW — BUYER BEWARE. I truly wish I had checked reviews before hiring this company to replace my shattered windshield. The technician replaced the glass at my home, and right away I noticed something was off — the windshield looked noticeably brighter. I questioned it on the spot and was assured it was a genuine VW part. Fast‑forward to summer, and we were baking in the car. I called Safelite and was again told it was a VW replacement, so I trusted what I was told. Only recently, when I took the vehicle to VW, the manager informed me that Safelite had installed an aftermarket windshield — not an OEM part. That was the first honest answer I received.

I had a front windshield replaced April 25, 2026. Christian was the name of the technician. Before he started working on my 2023 Ford Bronco Christian stated ”it’s you I remember you" with a scowl on his face. Christian replaced my front windshield in a dark unlit place in my garage. I asked him to go to the light and he disagreed. When Christian completed my 023 ford bronco and drove to recalibrate my windshield. Christian stayed home for 1 hour and when he returned my 2023 ford bronco had significant paint damage to my hood.

Showed up for a confirmed appointment at the West Allis location. Receptionist said I was a walk-in and didn’t have an appointment. She was rude and acted like I should not have been there. I showed her my confirmation email and she said they didn’t have my windshield. This was my second scheduled appointment after they called me and said they wouldn’t have my glass for an earlier appointment. That’s all they had to do again, instead of giving me an attitude. Don’t waste a vacation day to use Safelite.