About Safelite AutoGlass
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Safelite AutoGlass Reviews
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Do not use Safelite in Fairless Hills, PA. The technician Joseph came to my house very friendly at first, stated that he was going to try to fix the crack in my windshield, but due to location he may not be able to get the machine on to fix it. Said he will call me if he is unable to do so. Asked me to sign a form verifying he was doing the job (form was covered by other papers and his cell phone so just thought it was a "he was here" form.) Go inside and get a call a few minutes later. He asked me to come out to discuss options since he could not get the machine on my windshield to fix the crack.
Come outside, he put the machine on and made a huge crack in my windshield. Told me that it is now compromised, I cannot drive and now I have to pay for a new windshield due to the damage he caused. I asked why I have to pay for something he did and he said well you signed the contract. I asked for the "contract" he stated and he would not let me see the clipboard.
When he finally gave it to me I was about 2 sentences in from reading and he ripped it out of my hands getting loud saying "are you getting a new windshield or what." I said I would like to read that and asked for a copy. He threw the paper and my keys at me, said I'm not dealing with this got in his car and drove off. Called the customer service who proceeded to tell me that it's not their problem that their technician damaged my windshield beyond repair, they didn't charge me for the repair and there is nothing they are going to do. The woman on the phone was extremely snippy, and got the manager on the line.
Manager was nicer, but still proceeded to tell me even though his tech made significant damage to my windshield that should've been a repair and now I have to replace it, that he didn't charge me so they are not going to do anything. The whole team is extremely unprofessional, did not apologize when they messed up and treat you poorly. If you are looking for good customer service do not go here. I am now left with a huge crack in my windshield that will cost me thousands to fix.
I received a phone call from the technician first thing in the morning stating he will be at my home at around 3 PM and will call me and give me an hour Leadway. My schedule time was between 12 and five at 5:30. I text the technician. He told me that he’s not coming to my house. He got wet and he’s no longer finishing his work. I received no phone call and waiting around for six hours!!! This company thinks the customer's time has no value. Do Not use this company. They are just a fortune 500 company. You’re no longer number one as a customer. You're just a number bad service. Communication is the key and all successful businesses. I’m sure their work is just like their communication. Very bad. For reading the other reviews I can say it was.
My appointment was scheduled 8 days out between 1-6pm. I had to schedule to be home all day to wait. At 2:15 I get a call from the company saying they had to cancel and reschedule for another week out. The man who called thought he would be smooth calling me baby. I would never use this company. I was warned by several people not to use them. I should have listened.
I came to the Safelite shop at 4200 N. Dupont Hwy Dover, Delaware to replace my Toyota Rav4 windshield on 6/25/2022 (Saturday). They have an additional windshield wipers replacement service. I thought it is nice to have an extra pair of wipers, so let them replace the wipers and requested to have my original wipers back. Not only did they do a slopy job and rude, they didn't give my original windshield wipers back. I insisted to have my wipers, they gave wrong ones and couldn't find my original ones. I had to come back on Monday (6/27/2022) to get my wipers.
The rude lady gave back only the blades. I asked if the wiper arms were replaced, she said only the blades were replaced. I came back home and realized that they changed the wiper arms, and my original wiper blades don't fit. I need to get my original wiper arms back. I'll complain this to BBB and other venues as well if they ignore my request. Please suggest where else is good for complaint.
So I used Charlottesville VA store as they were closest to us. They came out to my house to replace my 2020 Explorer ST cracked windshield on a Friday afternoon.. After almost 4 hours I was asked if they could come back on Monday. It turned out the windshield they got had the wrong style heat element wiring. So this left me with a SUV I couldn't drive for the weekend. But I was promised it would be fixed Monday. Monday rolls around and I received a text the tech would be onsite between 1-5. When 5pm came and went I called the manager Everet at the local store, and he said they didn't have me on the books for today. When I explained my car was undrivable, he promised to send someone out first thing in the morning.
Tuesday rolls around and the tech comes out and addresses the crack windshield. However when trying to reassemble my SUV, he was left with an extra screw and 2 panels in the interior. He could not figure out how to put them back and a missing rain sensor, that the other tech kept and forgot to give it to him. After 2 hours being on the phone with his techs in the store, he explained I would need to bring the car into the shop to fix. So I drove the hour to the store and met with the manager. He was sorry for the trouble and agreed to refund me 150.00 dollars for the recalibration fee they charged me 250.00 dollars for.
Note: Ford only charges 100.00 for the same recalibration. Well it has been 2 months and many phone calls of unkept promises from the manager. And still no refund for the worst SafeLite experience ever. I would not recommend this store, except for a girl tech named Anne, who was able to figure out the 2 interior panels and install the forgotten sensor in about 20mins.
Safelite won't repair, Safelite won't replace. They were supposed to come to my business today, 6-13-22, between the hours of 8AM and Noon. No show, no call. I contacted customer service and they said the technician isn't answering the phone. I called back later and they said the local office isn't answering their calls, but they would ask the technician (yeah, the one not answering calls) to call me. I spent the morning relocating the car to shaded areas since they can't work on a hot windshield.
My appointment yesterday in Rancho Cordova, Ca. was for 1-5pm, they did not show up or contact me. NOT HAPPY! I expect way more from a company a large as Safelite is. I can't believe they this is how they conduct their business.
Scheduled windshield replacement for today June 2nd between 8am-12pm. I rearranged my agenda accordingly. At 11am I am thinking that 12pm is only an hour away so I click the link in the text from last night to see if there was any updates and the appointment that was scheduled was no longer there! Just gone like it never existed. SO unprofessional and inconsiderate.
The company double billed me and refused to help. Their customer service rep hung up on me and the billing department suggested I wait a week to see what happens as they cannot see a double bill on their end. Since I paid with my ATM card I had to run to my bank before the start of a holiday weekend and cancel my card and get a new one.
I have a new Ram truck that got a chip in the front window right after I bought it. I took it to Safelite located at 26175 Jefferson Ave, Murrieta, CA on March 18, 2022 and after talking to the Rep. I decided to get the chip filled instead of a window replacement. I was told if I didn’t like the results they would apply what I paid ($123.83) for the chip repair toward the cost of a new window if I was buying it or to the copay if I was going through my insurance. Needless to say I didn’t like the results so I called my insurance company and opened a case to replace my window with factory glass. On April 9th, 2022, I went down to the same Safelite office I mentioned above to get my window replaced.
When I got there I thought I would just have to pay the difference from my $250 insurance co-pay and the $123.83 that I already paid. But they told me I had to pay my full insurance co-pay ($250) so there would be no issue with the insurance company complaining as to why I didn’t pay the full co-pay and then I would get $123.83 refunded back to me. Will I waited for weeks and never got any refund. So I called Safelite to ask why I haven’t received my refund yet. Let me say, trying to get through Safelite’s automated phone system to speak to a person is ridiculous. When I finally got through to a person, I was told they don’t do that and I will not be getting a refund.
Will, I wasn’t happy and told her that “Safelite just ripped me off then and it seemed like they scammed me like a shady sales company would do to get an extra $123.83 out of me.” I would have never agreed to get the chip repaired with my new truck had I known this would have happened. I had it less than a month and would have just gotten the window replaced from the beginning. The person I talked to on the phone was flippant with me and said she would have the site Manager where I had the repair done call me and I never received nothing. I’ve used Safelite many times over the years and even when my insurance company ask me to use another company I told them I wanted Safelite but now, how could I ever recommend or use Safelite again? They just ripped me off! We all see the Safelite commercials and to be honest if they can rip me off they can rip you off as well. Beware!!!
If you have this branch replacing your window, BEWARE!!! They were scheduled to do a rear glass replacement at my home. Before the appointment, I vacuumed all excess glass from the rear door area. My rear door was fully functional. I then left the van parked for the remainder of the week (4 days) only duct taping plastic over the damaged rear window. My wife was home when the technician arrived. After working on the replacement for an hour, the technician tells my wife that the rear door will not open/close. He tells her that he has to take it to the shop (15 min. drive w/traffic) across town. 3.5hrs later, my wife texts me at work telling me that the technician still has not brought the van back. She then calls the technician asking where is he with the van. He responded that he'll bring the van back. A total of 4hrs had passed that the van was taken from our home.
Upon returning the van, the technician told my wife that the door was STILL unfunctional, gave her a receipt and left. When I got home from work (10min after the tech left), she tried to explain what the tech explained. The next day (on a Sat.), I went to the location to question the details, but nobody was there that knew the details. Went back there on Mon (after work) and spoke with the Assist. Mngr. He explained that the "story" that they are sticking to and he ended it by saying, "There's nothing we can do about it. It's mechanical. We only replace windows." He suggested I take it to the dealership to get the door fixed. The first incident of them denying responsibility for damaging my rear door. Now at this time, there was no paperwork or report detailing anything that was being said that documented what happened with my van.
After going to the dealership (and an additional $160 later), the dealership diagnosed the door issue (in 30min) and showed me that the door will not function because it was misaligned. They gave me documentation of the diagnosed findings. I returned to the Cherry Hill location, with the documentation, explained what was discovered. I was told that the manager would give me a call on Mon. I received no call on Mon. I called Tues-Thurs with the same result; automated voice service that leads to an ended call never speaking to any person.
The following Tues, I appeared back at the location and reluctantly spoke to the same Assist. Mngr. that I had spoken to before. Now that I have proven this responsibility falls on them, he asked me what am I looking forward to resolve this. I said that I want my door fixed and reimbursement of the $160 spent for the dealership diagnosis. This begins 2nd incident of them denying responsibility. He continuously attempts apologizing but still "sticking to the story" and tells me that he will have the manager call me. When the manager called, I explained to him all of the facts:1. The door was functioning perfect before the tech arrived for the appointment.
2. The tech worked on the window replacement, for an hour, at my home claiming the door was not functioning after the window was replaced.
3. The tech took my van from my home, to the shop for 4hrs, returning the van STILL with the door not functioning. Presenting my wife with only a receipt of payment.
4. Following the advice of Safelite, I took the van to the dealership and the dealership was able to determine the door is misaligned and provided documentation of their findings.
I then asked the manager where is the documentation of his tech's findings. The manager admitted that there is none, but began "back-peddling" by saying, "The receipt is documentation." From this point on, the manager refused to admit responsibility. I then demanded that he present every document that the office has on file in reference to the service of my van ready for me to pickup after I get out of work. All that was provided, was a computer version of the receipt of payment. No report or documentation, of any kind, has been presented as evidence that there was no fault on their behalf.
Had windshield replaced in 2021. This was in shop work. Scheduled 2 to 3 hours. Dropped off at scheduled AM time. Went back at closing time not ready. 2022 chip - canceled my appointment afternoon appoinment.
Was scheduled for Safelite to come to my home to replace windshield. They called day of canceled, rescheduled for me to come to them so I went to my appointment and they said, "Don't have your down and don't have your windshield." I filed complaint that I believe they should compensate me for wasting my time 2 different days and gas for 1hr total Drive I had to do for nothing, they told me Thomas will be calling me within 24/48 hrs, been over week nothing been on this. For almost month now they say they care and pride what they do but they don't. Something needs to be done because like they just tossing it side.
Just one month after replacing a 20 year old windshield, the new one just cracked. The car has no chip damage. This must have been an inferior glass or defective. I never read their warranty because I trusted the Miele work. Now I know better. Should have had it done at Toyota
I've heard all kinds of horror stories about this company. I'm finding out firsthand that they are true. I bought a 2019 Toyota with a replacement safelight windshield. It's now leaking and has filled car up with water. If you buy a pre owned car have a certified mechanic check the windshield. If it's an aftermarket safelight windshield don't buy the car. The warranty is not transferable. The windshield has less that 25k miles on it. Now I'm stuck with a huge repair bill. BEWARE!! Terrible company. Read and believe the bad reviews.
1st appt. they didn’t show. No call. 2nd appt. called 1 hour into the 8-12 time slot to say part is on backorder. I’d showed up to work 90 early to make the 8:00, again. 3rd appt. they scheduled it during a 8-12 slot where I had to deliver a. Webinar 10-11. Left message with office that key would be with receptionist, right inside office door. Tech called 10:40. I didn’t answer so they didn’t show. I called at 11:00 and he said he couldn’t return and that I should use a different company. He was busy. 4th appt. he shows and replaces the windshield. Left most of broken glass inside the vehicle. I complained to customer service. They linked me with Manassas Mgr. He asked see pics of the broken glass but gave me a bad email. I had confirmed what he gave me. Was without vehicle for 6 weeks. Literally the worse experience with any business in my 60 years.
Allstate made an appointment for these people to fix our windshield. They gave us a window of time 1-5. So we waited and waited, and waited. So we called the help line and of course they were closed. Not only did they not show, but not even any communication or an apology for wasting our time! I guess our time was not important. Terrible business practice. Chico Ca.
I've been working on my 1998 Ford E150 for about 7 months now restoring it and preparing it for travel around the US. I've reached the point where I'm about to paint the van and decided to have the windshield replaced due to some scratches and a couple of small chips. It did not need to be replaced but figured since I'm restoring it and before I paint it, it would be nice to have new glass to look out of.
I used the Safelite website to order the replacement glass, ordered it for $425.67 (incl. FL tax) and was provided a date for installation - cool. The date arrives, the tech comes at ~8:15AM looks for rust around the windshield, sees none, then proceeds to pull the windshield out. Awesome, I'm going to have new glass today!
After about 10 minutes I go out to see how things were going and the tech tells me he's glad I came out, he found some rust under the molding and should be able to sand it out and prime it for the seal to take. Perfect. Can't wait for it to be done. Another 20 mins goes by and I go back outside to see where things are at and the tech informs me that there is a small hole where the rust was and he cannot install the windshield. I said "I can fix that in no time. A little body filler and primer/paint and we’ll be good.” And the installer tells me they will not install the windshield with body filler used. Instead the tech informs me I should have the vehicle towed to a local body shop (~$120.00), have them cut out the metal, weld in new metal (~$300.00+), then they'll come back out to install the glass (for a total of ~$850).
OK, so what if I don't have the money to pay another ~$500.00 to have this done? Oh I'll tell you what... They expect you to be without a vehicle until you do. I was left with a vehicle with no windshield and some sticky plastic to cover the hole. So Safelite comes out, rips my windshield out, leaves me with no vehicle, and expects that I’m going to have the vehicle towed so someone else can repair the frame? OK, who's going to pay for all that?! Well you are of course.
I get it, they want to avoid any liability in the future. OK fair enough. However, they left my van with a giant hole in it NOW, far bigger than the hole the size go a 5-penny nail. I live in FL where it pours at the drop of a hat and they're going to leave me with NO windshield? What in the actual... Low and behold, it pours that night. I was up at 3AM because I heard it raining, I go outside to check if water is leaking in… it was. I had to pull the van halfway into the garage because it won't fit with the exhaust fan that was recently installed. Now I have to leave the garage door open while I'm sleeping so the inside of the van won't get wet by leaking through the plastic put over the gigantic hole they left to leak and were so afraid of happening in the future.
This is absolutely unacceptable and I do not blame the tech, they’re following Safelite policy. I blame Safelite for their terrible policy of leaving people without a vehicle, a giant hole where the windshield sits, in a state where it pours daily, and expect the customer to fork over money for a tow before they finish what they started. I called the local Safelite office and immediately asked for a refund. They cancelled the order, which when pre-paid issues a refund. I’ve not seen the refund come through yet but apparently from what I’ve read, when a refund is issued you do not get the entire payment back — yeah, let that happen.
I called the corporate office to speak with someone about how to proceed and was informed because there’s a small amount rust, nothing can be done until it’s “professionally” fixed. I asked to speak with a manager, was put on hold for about 10 minutes and was told they were on the line with someone else and I would get a call back. 2 hours went by and I called again and was put through to the district manager (DM). I informed the DM how dissatisfied I was for being left in this position: stranded to my home with no windshield to get anywhere. It could be weeks before someone got to my van. I went to a mechanic to have some things looked at and it was 2 weeks before they could get me in.
The DM said they would call the local shop to see what they could do for me and stated they didn’t answer so they left them a VM; I should hear from someone soon, they said. It’s now been 5 hours since that conversation and I’ve heard nothing from anyone. I’m so beside myself with this. As a former business owner and contractor, I would NEVER put a paying customer in such a position and, to me, it’s absolutely unacceptable. The lifetime warranty is already void because of the issue, therefore, let them fix it and sign a waiver of liability. You do not leave them stranded and force them to pay hundreds more.
What if someone didn’t have the money? Money is not the issue here for me, it’s principle. I’ve done plenty of body work in my days and I know that Butyl sticks to pretty much EVERYTHING, not just factory painted metal. I will never use this company again and I won’t ever recommend them to anyone. Great customer service, Safelite. Absolutely horrendous.
Horrible experience with Safelite. 2011 BMW 3281. 6 inch crack in windshield from rock on the beltway. First attempt to repair left with 3 inch gap in the weather stripping. I called it in as a warranty situation and a different tech came out and attempted to fix it. He left the car with a broken windshield and black sealant handprints all over the car. That was called in again for warranty and I was informed that I had to wait two weeks for the sealant to set from the botched install before the glass could be replaced again. Two weeks later a third tech came out and replaced the broken replacement glass.
I thought that was the end of it. But now when it rains my floorboards fill with water. I noticed the trim/molding near the glass was not seated properly. A month later I had the car in for other service and pointed out my concerns. They informed me that many of the clips on the trim, should and cowl are broken and all that will need replacement, $1200. I do not trust Safelite to ever touch my car again, warranty or no warranty. After disassembly of the area to gain access, they discovered additional amateur attempts with the black window sealant caked up and spewed everywhere. While they were attempting to razor knife away all the excess sealant, they ended cracking the cheap aftermarket windshield.
They are replacing that with genuine BMW glass at their expense. They use the same installer for glass that the local BMW dealers use. I called my insurance company for help, but they said all warranty issues must go through Safelite and there was no recourse from them. Safelite is dead to me. They will never touch my car again.
I made a claim for a broken windshield through Nationwide. Safelite administers windshield claims for Nationwide and I agreed to use them. I have a 2012 Mercedes that has lane-change sensors, rains sensors, cameras in windshield. They scheduled 5 appointments over 3 1/2 and came out 4 times. Each time they brought the wrong windshield. I had very specific conversations with them each time and they expressly acknowledged the need for the cameras and other options on the windshield. Each time they showed up with the wrong windshield. Today, I finally told them not to come back. I have an appointment with a local vendor to change the windshield in just a few days. I would never, ever use Safelite again.
I made an appointment with Safelite to have two windshield chips repaired - two weeks in advance. I arrived 10 minutes early and checked in with the front desk. I was told that a technician would be with me at 1:00pm (10 minutes). At1:15pm, nobody had come to see me. I went back to the front desk to ask whether anyone was going to see me for my 1:00pm appointment. I was told, "the technicians are all on break". I asked if is normal for Safelite to schedule work with customers when their technicians are on break. I was told that break is from 12:00 to 1:00pm and the young lady said she would go into the back to check. 10 minutes later, she returned to her seat without even looking at me. No technician ever came to see me. I walked out. This type of service is appalling and unforgivable.
If you need a windshield replaced go anywhere else. SAFELITE Auto Glass on 3201 ROSEDALE AVENUE, Richmond, Va. is totally unprofessional! They replaced my windshield on a two year old van & ripped up & tore the side weatherstripping & cowl at the bottom of the glass & left it all loose & pulled up. I didn't notice it till the next morning, cause I had to pick up my van in the dark. When I pointed it out them, they actually tried to say that it was like that when I brought it in there! My van is only two years old. There was nothing wrong with it, other than the crack in the glass. Their "technician" named Richard got super defensive when I pointed it out, & then started cursing me under his breath & calling me a "baby" cause I called him out on his shoddy work.
All I asked them to do was glue down the rubber that they damaged & instead they tried to show a blurry photo in his phone, saying he took it of my van (after he tore it up & new he damaged it, to give himself an excuse). Customers don't want shoddy excuses & playing a blame game. They want professional work when you are paying a THOUSAND DOLLARS to replace a windshield. Their manager came outside & stood there while this tech was mouthing off at me & did nothing. I pointed out to her the sign in their shop stating the customer satisfaction & delight was their number 1 goal! Lol. I am far from delighted. At Safelite the customer is always wrong, & gets blamed for damaging their own car. Go anywhere else to get your windshield replaced. A kid with a butter knife would do a better job.
On December 20, 2021, I brought my vehicle to my local Safelite Autoglass (Columbia, MO) for a warranty repair on a windshield they previously replaced in November, 2019. Safelite advertises a "Nationwide Lifetime Warranty" which sounds fantastic, however, that's where their service ends. The windshield I purchased from Safelite developed a stress crack that began on the edge of the driver's side, and progressed toward the passenger side. There was no impact, or evidence of such. In fact, glass impacts caused by projectiles leave very, very clear evidence in the form of: concentric fracturing (spiderwebbing) and compressed glass. Think of *any* bullet hole in glass, or *any* time a rock cracks a window or windshield. It was painfully obvious the windshield simply developed a crack due low quality manufacturing, poor installation, or possibly both.
Upon scheduling the warranty repair and taking my vehicle in on the Dec. 20th, the technician commented "Oh, this is a warranty repair. Let me look at the crack." Sure, no problem. The technician looked at the crack, felt it with his hand several times, looked at it from several angles, then removed a pen from his pocket, and traced it along the length of the crack, back and forth, until he stated he could "feel something" that indicated an object struck the windshield, causing the crack and voiding the warranty. Whatever the technician "felt" could not be observed by the naked eye. I told the technician I couldn't see what he was referring to, and he stated it was extremely faint, and "wouldn't take much" to crack one of their windshields.
I've spent at least three weeks going back and forth with Safelite and the Better Business Bureau, to no avail. After contacting the BBB, a customer service agent contacted me, promised I would receive additional calls from regional management to conduct a second inspection, etc... Of course, none of that happened, and after reaching out to the BBB again, I was told by Safelite a second inspection was not necessary, as their technician "clearly" found an impact point, though they refused to reveal what evidence suggested such. I strongly feel Safelite advertises a false warranty, and upon reading other complaints and reviews, it is clear they regularly use similar "mystery" impacts to deny many other customers, as well. I deeply regret conducting any business with Safelite, and will continue to share my experience with others given any opportunity to do so.
I called Safelite for a new windshield for my truck. I was quoted $380 for the windshield which I thought was reasonable. Safelite tried charging me another $380 for camera recalibration. I spoke to numerous auto glass technicians and was assured that this is a unnecessary charge. I was told that they prey on unsuspecting customers! Do your due diligence! Companies like this should be held accountable!
Safelite tech came to my home. Stated due to "possible" rust issue they would not install a new windshield on 2001 Olds Alero. They could have saved themselves and me the time if they were not going to install. Got Chips? Glass Co from Lapeer MI was more than happy to install a new windshield. There was only surface rust under old glass. Safelite was a waste of time and have lost all future business with myself and family. Got Chip?-5 Stars. Safelite-1 Star.
I had a claim for windshield replacement since 8/2021. I have been run around since then. 2 appts set by them and no shows both occasions, no calls to cancel. No calls to update the status. Ugly customer service people and you can hardly ever get through as their automated system is a nightmare. Excuse after excuse, one point the person I spoke with said the don't have my claim. In other words they lost it. Called dealership directly to say they can get glass for my SUV in less than a week. Never again will I use them or recommend. Not a reliable service.
I was referred to Safelite by Geico to replace my driver side glass. I have paid them the full cost of replacement and still after 3 month the replacement is not completed and they have caused me so much trouble. Here is a summary of my experience with Safelite: 1. I made an appointment and after about a month, the technicians showed up at my place (I paid extra for mobile service) with a new glass which upon opening the box in front of me they discovered the new glass is shattered! 2. The technicians left and found another glass at a warehouse and came for glass replacement, however they were obviously unskilled in replacement and they were trying to figure out how to do the replacement on-site which I found very strange.
3. When I used my car in a couple of days I realized the new installed window would not close. A new technician was sent to fix the issue after a few weeks. 4. The new technician told me that the window does not close due to poor glass installation which caused damage to molding and he will get a new molding installed. We also discussed the installed glass low quality and he said he will have a new high quality glass installed.
5. After he left, I made multiple attempts over several weeks via phone to get the next appointment scheduled, stating that the window does not close and it gets cold inside the car. The response I got over the phone was things like "this is not our problem" and often they did hang up the phone without addressing my questions or helping to make an appointment. 6. After several weeks a Customer Advocate reached out via email and made an appointment for a technician to come fix it on 12/28 but no one actually showed up that day. This whole thing has been going on for ~3 months!
Definitely do not recommend. As I am writing this, my car is still not finished, and they have provided absolutely terrible customer service. I had an appointment a week ago to get my windshield fixed in my driveway. The technician came out and told me that I would have to bring it to a body shop because there was rust under the windshield. Fine, I understand that so I found a body shop and left the car there and let Safelite know where it would be.
The technician called yesterday morning and said he was on his way there, but failed to update me at all throughout the day. I finally called the technician on his number at the end of the day. He said he was just waiting for the body shop to finish but he wouldn't have time to do it that day so he would be back the this morning. I have had no update from the technician all day. I called his number and got no answer. His voice mailbox was full. I tried calling the company. Everyone I spoke with was completely unhelpful, and some were just outright rude. I asked for a supervisor and someone from the office named Steph called back (and I don't know where this was since there are a lot of different locations and numbers and no one seems to know what is going on). I asked if they had an update on my car and she said no, that someone just told her to call. She was absolutely unhelpful.
I tried the website, and my appointment could not be found, so I tried webchat. I was provided a different number online which connects to a different auto glass place (Champion auto glass??), and the voicemail just says: "I can't pick up now, please call back." No info about who I was calling or where they were. Everyone I talk with tells me something different. They were all extremely rude and unhelpful. I ended up screaming at them in frustration, which I know is not productive, but I am not sorry. They are horrible. They don't seem to have any way to contact their technician.
The Safelite people told me it was my responsibility to coordinate with the body shop, even though the technician had told the body shop yesterday that he was coming back. I spoke with the body shop again, who said they were done and were just waiting on him to come by and finish, since that is what he told him he would do. I called the company again to let them know that I had spoken again with the body shop, and that they were just waiting on the technician.
Now, Safelite said that the body shop would have to be the one to call them, even though I just told them that I had just spoken to the body shop and they were just waiting on the technician. The body shop is calling them now, but they are equally frustrated and says that someone has screwed up. I am still waiting on my car to be finished, and I not only did I have to take time out of work to try and contact these people, but I have not had access to my car so my family could get things done today. I really wish I could use a different company to finish this because I really don't want them to get any money for this. I will never use them again.
I had my front windshield replaced on my 2021 Subaru wrx on 11/27/2021 in Dothan Al. My appointment was actually on 11/26/2021 and their office is 1 hour and 45 minutes from my house. I get there on the 26th and they take my car back. Then they call me to the desk saying that they got my glass out and the new one won’t fit and can’t release my car to me as it’s not drivable. Said the warehouse sent the wrong glass. The office manager drives me home and tells me to come back the next day on the 27th and it will be ready. I picked up a trailer and drove back over to get my car. It was finished. I then hauled the car the next day to Schenectady New York On my way up I realized that there was no windshield molding around the glass and there’s a 3/4 of a inch gap between the edge of the glass and the windshield frame.
I called the store manager in Dothan Al. and explained to him that the molding was missing. He acted like he could care less and said several times that the molding is just for Cosmetics but if I had a problem with it the glass and install had a warranty and to just get with a branch in New York to do a warranty issue to get it fixed. I set up a warranty appointment with the Latham New York branch. A technician called me asking what exactly was the issue? I told him that the molding was missing and with the snow and ice being up north I’d like to have it put in plus the car came with it so it’s only right that it be replaced, it should be covered. He said to let him check to see if he had the parts to do it and he would call me back. Never heard another word from him.
My appointment to go to that office was for 12/4/2021 at 1:00pm. Since I never heard back from anyone I called the office on the 4th to see if there was any use in even bringing the car for the appointment. A guy asked me for my number and looked at the system notes. He says no. The parts show on order but no ETA. He said someone will call me soon as it comes in. Here it is now the 9th and still no word from anyone about anything. I took it upon myself to just order the molding from the manufacturer myself because I don’t want to keep waiting on Safelite to not call again like they’ve already been doing and meanwhile salt and ice works its way around the glass and seal. The molding will be at my address on the 13th. How can I get the part so fast but a company that specializes in this field can’t? I stress to anyone to STAY AWAY FROM SAFELITE! They are crooks and do not care about your vehicle or you as a customer. They do crappy work and lie.
Took a new car (Ford Transit) that had a small crack on the front windshield to the Safelite in Bensonhurst, Brooklyn, NY location. The guys promised to order and replace, ended up ordering a wrong glass, then complained that they can not order and/or install the right glass. Meanwhile they took the old front windshield out and disassembled the plastic around the windshield and did not put it back; obviously the crack increased in size and now it was along the whole glass. They put the old one back, improperly (it was shaking), and to my question whether or not it is safe to drive like that (I was going for a long, 1000+miles drive), said that it's safe.
Their unbelievable unprofessionalism and non-stop lying just made me wonder what makes them capable of obtaining and retaining the license of the AutoGlass technicians working for such a huge company/chain in the first place. Took the car to the private mechanic just down the road, who did not throw any promises, but did an excellent job on replacing the glass and fixing whatever damage was already done by Safelite.
Safelite AutoGlass Company Information
- Company Name:
- Safelite AutoGlass
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