Safelite AutoGlass Reviews

Windshield cracked by a kicked up stone 2 weeks ago. My insurance company scheduled a mobile repair with Safelite. Cancelled 4 times after I waited 4 hours each time. Contacted a manager to get replacement at their garage and response was "you are not going to tell us what to do". Worst customer service on the planet! Insurance company is referring me to a different company for replacement. 1 star is way too generous!

Do not use Safelite Auto Glass! After highly recommended by my insurer, State Farm, I attempted to schedule an appointment with Safelite for a windshield replacement. There was no method of talking to anyone at Safelite, just repeated recordings to go online or chat. My agent was finally able to speak to a person who stated that they did not have my windshield in stock and would call me when it was in. Several days later Safelite called me and scheduled a mobile appointment for today, August 3rd between 8am and noon. They were supposed to call me and confirm the appointment yesterday. They did not call.

If you have a Ford F150, don't bother. They replaced the windshield without completing the job. Left me with a wire that I have no idea where it goes or what it does. I give my VIN for a reason. To get a specific windshield. If you can't complete the job, tell me before you install something that isn't complete.

What a joke. Broke my old windshield after breaking new replacement then left me with no way to drive or work out of my vehicle to earn a living for a week. They don't care. Very unprofessional. Go anywhere else. Save yourself the frustration.

Our upstairs neighbor ordered service. We have 2 carports we pay for 1.. The service van parked in front of our carport. Said he'll be an hour and half. I asked him to park in our yard area so we can use our space. He wouldn't comply!!

This was such a bad experience. We went online and set up appointment to have our glass on our driver side fixed. They called and asked what our model number and to be sure what we wanted. We set up an appointment. They came and said they didn't have what they needed. They called the next day and said you need to pay 278.00 more. We had already gave them through the web-site 310.00. I asked why and said it was a different glass. I said why didn't you tell us to begin at the begin. He said, "You push the wrong button on the computer." He was rude and didn't try to work with us at all. I wouldn't work with them again. Horrible Horrible person. Knoxville shop.

Non OEM glass installed without my knowledge. The technician showed up to my house and said it would take and hour. When he finished I realized that he replaced with a completely different windshield that I had. A non-OEM blank. I would never put a non OEM windshield in my Jeep Wrangler. Because it was already installed I had no recourse. Because I had changed my insurance to Liberty mutual apparently the OEM glass was not covered. For anyone using Safelite be aware that they are owned by Liberty Mutual.

I would give them 0 stars if I could. I called for an appt. Was given a written quote of $430 to repair a broken windshield with a warning that it might cost more for recalibration. I then called their 800 phone number, and on a recorded line was told that price did include calibration. However, I then received an email notification that with calibration the price was in fact $1,123. I cancelled the appointment. I am instead scheduled to have the work done by Glass Doctor. The price there is $320 without the recalibration or $620 with it. Safelite obviously has extortionist, dishonest practices! Buyer beware!

Not good. I have insurance. They referred me to you. Made my appointment for me. I drove 40 miles to get there. On time. I was told they canceled my appointment. Told me they can't do a replacement for my car 1998 C5 Corvette. That's bad. You have covered the market so no one wants to do windshields.. Not good ... **

Ridiculous. The new windshield has a chip on the edge and they did not place it properly on the molding. They will not honor their warranty. I was told they do not worry about aesthetics and they will NOT fix their crappy job. Told the "chip" is not big enough to be called a chip. I'll never use these guys again.

Your Highlands Ranch CO store damaged my vehicle. Then ghosted the issue and, as we were moving the vehicle to LA, said the Beverly store would repair CO’s damage. But your LA store refused to fix it! We got an LA Ford dealer to repair it. Where do I send the invoice?

Safelite Brooklyn branch in NYC is horrible service and the manager is very rude. Had scheduled an appointment twice and they never show up. Speaking to the manager which lied about their policy refused to service my vehicle.

On Friday July 12, 2024 I took my 2021 Mazda CX-9 to Safelite at 12600 Interurban Ave S in Tukwila WA to get my front windshield replaced after a rock cracked it. I dropped my car off at 1:00 p.m. for what was supposed to be a pretty quick windshield replacement only to get a phone call saying they are having trouble recalibrating my car's safety systems. The Safelite person on the phone said Safelite has a hard time calibrating Mazda’s, to which I said I’m concerned because you guys replaced a windshield in my old 2016 Mazda CX-5 turning it into Mr. Magoo (eventually that was fixed by the dealership)!

My appt window was 8-12. At 12:02, I received a phone call letting me know my technician had called in sick. Apparently, it didn’t occur to them to contact their customers before they waited out the appointment window. Crediting back my account will take 7 to 10 business days. The person I spoke to was quite indifferent to the poor experience.

Customer service has been an issue. I took my Toyota Avalon in for service and when they called me to pick it up they told me that they could not calibrate my windshield and if I would like they could order another one. I had no choice but to sign the waiver to drive my vehicle and had a vacation in 4 days. Long story it has been 2 months and they still have not reached out to me! I spoke with the Oxford Alabama location and the woman I spoke with was rude and uncaring. I almost wrecked driving in the rain because the defogger on the windshield does not work even when I turned by defrost on! I am dreading to drive home in the rain 30 plus minutes because of the danger of seeing! Terrible service! I am unsure why they used a windshield that is not made for a Toyota and expect it to calibrate???

Lesson learned. Never, ever get Safelite Auto Glass to replace your windshield. Their warranty is a lie. 6 months ago I had to replace my windshield. Last week I went to drive my Explorer and I noticed that it was blurry. Not a film on the glass. Took it to Fayetteville where I initially got it replaced and they said it was not covered by warranty. I call corporate and they said the same thing. I even got a second opinion and was told it was faulty glass. Well I guess it's time to lawyer up. What choice do I have.

Soooo today, I had to go to Safelite in Buford and, as always, I arrived early. Waited about 10 mins and was guided in by my window installer. Went inside, watched some TV, an hour and a half go by, my phone text said the tech was done and would be right out. Tech comes in to get me and starts talking then said "I had an accident. I want to be honest with you. My foot slipped and I broke the dashboard. I've already told my manager as well." My question is WHAT IS YOUR FOOT DOING ON THE DASHBOARD OF MY TRUCK? I'M TRYING TO PICTURE IT. I CANNOT! Paid my bill and told the manager to be ready for the quote to replace my dash. Every time I go there, I get my trucks damaged. This is the same place that RUINED my windshields in Big Mack as well. Safelite WHAT ARE YOU TRAINING THESE GUYS TO DO EXACTLY???

Poor customer service! We had two windshields recently replaced on June 29, 2024 on our Jeeps. Everything went as scheduled, until we drove the vehicle two days later. As we drove on the freeway at around 70 mph we hear a rumble, before the windshield was replaced there was no noise. Made an appointment to have the noise checked out and of course it wasn’t their issue. The technician said it was the trim below the windshield and it’s an issue with my vehicle, he said that I can order a replacement and they can install for a nominal fee. He then said that they have pictures of the damage trim. If it was making a loud noise I would have gotten it fixed. Not at all happy about the whole situation.

I used the Camp Rd location and they messed up my order twice! They wanted me to come back a third time, but I really didn’t trust them at this point! They were unapologetic at this point and could care less if I returned! Very poor service, poor attitude and not friendly! I would certainly NOT recommend them!!!

I am very dissatisfied with Safelite!! Worst customer service skills I have ever experienced. Crystal from the Chesapeake office did a horrible job! I went in with a less than half inch crack and left out with a 3 inch crack! I will make a point of telling all my family, friends and acquaintances to never use safelite! I will be replacing my windshield but it will not be with safelite. Beware!

Very disappointed in my install. They cracked my dashboard and I've reached out about a dozen times, each time being told they call back after speaking to someone else. Not once have they called back.

Seriously disappointed in customer service, even the manager at the Clovis location snickered and thought it was funny. Ignored me, no eye contact and didn't give me an option for correcting it and kept saying the insurance company did not authorize the OEM window. When the appt was made by our insurance company they told me they would not pay for an OEM window. I called Safelite directly and spoke to a woman that had no clue… but yet she did say they could order the window and have it installed OEM. But it would cost extra, I told her I would have no issues paying for an OEM window, the car is less than a year old and I didn't want the electronics around the window affected by a generic window. She actually told me it wasn't electronic... but said she would order the OEM window for me. The day of install they put a generic window in. Excuse was the insurance didnt authorize it, excuse me, I own the car not my insurance company.

If I could give them a zero star, I would. I used Safelite because my insurance helped with the cost. First technician came out, replaced my F250 quickly and went on his merry way. Two days later, we get a rain storm and water pours into my cab. So I call for the warranty. The next technician comes out and sees that the kid broke the piece on the windshield cowl. The first technician also messed up the wiring on my review mirror AND didn’t glue the glass on correctly. My leaks were from the broken cowl and the glue issue. He replaces the windshield again and tells me to file a claim for the cowl, that it’s easy! Ha! That’s a joke. I then tried doing that. Except now I can’t get any real person on the phone.

We had a bad experience with Safelite. They knew we had a rv windshield to repair a chip in. They set appt then 2 weeks later let us know the Arlington office did not work on rvs and the Carrollton office would need to come. We had to wait for 3 weeks for appt then they called the day before appt to call to say Safelite doesn’t do rvs so after this li g we had to get someone to come within a couple days before we left in a trip. Call Auto Glass Plus! They were fantastic and came within 2 days! I will never use Safelite again and we have always used them!

I was given a written quote for a new windshield for $1031.99. I later received a text saying if I scheduled the install, I would receive a $150.00 additional discount. When a brought the discount to the attention of the staff at the counter, they called the manager. He confirmed that it was something new that Safelite just started. However, they ignored the discount offer. I made a claim with my insurance when the job was completed. Safelite, however, invoiced my insurance for $1716.80. I'm not sure why they would double the price for my insurance. I now know one of the reasons my rates have gone up 25% percent. The installation itself was very well done.

The company has reached out to me and we have reached a satisfactory settlement. I will keep everyone updated on whether or not the agreement is fulfilled. Until then I will upgrade my star rating to 3 and change it again when the settlement is completed.

The commercials are misleading as to how easy it is to book them. After several online tries to schedule I was told they didn't service in my area so I had to come to them. It was interesting that the nearest location was not that far from me. That appointment was also rescheduled by them as when I called they hadn't got insurance approval and insurance had no record of contact. The scheduling and customer service is a mess. Installed wasn't bad.

They confirmed the appointment the day before, had everything was good to go. At drop-off, they did not receive the windshield and cancelled the appointment. Was told “Oh well, I’m too busy” by employee.

I would give them a 0 if I could. Right before my appointment, they called and said my insurance would not cover manufacturer glass. Okay… I never requested it. The tech changed the order for some reason. So rescheduled. Second appointment, the kid arrives and says he is getting an error message for my front camera. I told him BMW gives error messages whenever anything is wrong and I was getting no message. Refused to put in new windshield. Brought to BMW to check. They said exactly what I told the kid. The car would have let me know and Safelite always says this. I ended up using a local glass company and there was no error message. And no need to even recalibrate the camera. Push for someone other than Safelite.

They came to replace my windshield and told me the suction cup released the windshield and it dropped and shattered. Told me they had to install it anyway and would repeat replace. OK--but next day saw my car in the sun and realized they scraped my hood and touched it up with the wrong color white paint (trying to hide the body damage they caused). I could not reach a manager on the phone to discuss this with me. I eventually emailed and called corporate. Was told I could not submit photos of body damage and their tech would when he came out. He did and I then heard from the manager. Told me they would get the body damaged repaired. Told them I needed a rental car. Told me he would call back with rental info-didn't.

Horrible experience with this company. They cancelled my initial appointment I had for a week with just a little over an hour’s notice. The second appointment was over a week later. The installer was really nice but when I drove the vehicle later I noticed the rear view mirror was shaking to the point it was making me dizzy. Trying to get another appointment is futile.

I am not pleased with their service. They came to my home with the wrong windshield and told me they would have to order one and it would be the following week. The technician didn't realize it wasn't the right windshield until he started taking parts loose on the old one. Now I have a plastic flap on the side of the windows that is flapping in the wind. I called and canceled my appointment, talk to representative about the rubber being loose and she wasn't concerned. Told me she would refund my money. Never said they would send someone to fix it. I guess they don't need my business. Not happy with this situation.

If you have glasses chips or cracks, I will never recommend you bring to them ever again. The technical person are not providing any work to fix your glasses, they will damaged your glasses and make you pay more for the damage that they caused from repairs. Never recommend this this company Again or recommend to anyone.

Booked online and went to first appointment. Was told to come back as windshield was blacked out where rain sensor should be. They told me I would need to make another appointment and they would get the right glass. Came back for a second appointment, waited over 2 hours and they installed the glass but when they brought the car around, I realize they had installed the exact same window and my rain sensor was now blacked out. To make things even worse, they broke the clips on my overhead console and couldn’t get it put back up correctly so I would need to come for a third appointment. Made a third appointment and came back and this time they installed the correct windshield but still couldn’t get my overhead console correct and said they needed to order more clips.

I had a side window replaced on May 2nd with Safelite on my 2022 Ram Promaster City. 2 weeks later, the first time we used the window, it did not roll back up. Due to our busy workload, the first time I as able to get it in for a warranty appointment was today. The technician that came out was thorough in finding the problem, after making phone calls, he advised me that Safelite will not cover this under warranty. I was told that it was missing a plastic piece that attaches to the widow regulator that catches the window and rolls it back up. He was told to tell me "a window breaking can weaken the regulator, resulting in it not working."

I do not understand why my insurance company USAA is directly linked to Safelite to fix windshields so help me God. I was scheduled for an appointment on Tues 14 May and they could not wait for USAA to process the claim that I has just made an hour and 30 minutes ago. They called me and tried to force me to get in contact with the insurance company to expedite the payout. When I was reluctant the Safelite guy canceled my appointment after we got off the phone. So rude. My insurance company redid the claim for Friday. I get there and they say, "Oh you requested an OEM so you owe us $203." Then all of sudden they can't calibrate the windshield that has yet to be installed and then it has a scratch.

Services could not have been worse! Two weeks to replace a windshield. First they tried to use an aftermarket windshield on a 2024 vehicle then blamed it on the insurance company. Insurance had no problem paying for manufacture recommended parts. Kept me waiting for four hours. Will never use them again.

We have 5 cars in our family at any given time and have used Safelite multiple times over the last 7 years. We were always pleased with their work. That being said, we have never had a warranty issue until now. I had my windshield replaced by Safelite about a week ago. During that one week time, the windshield popped, I guess from stress. We made a warranty appointment to have it replaced today and they would not cover it under the warranty, stating it was not their fault and this is a new "hit". I would like to add that we have a zero deductible with our insurance. One way or another, this windshield replacement was going to cost us nothing. But why should we file a claim with our insurance if this is a result of Safelite's installation just 7 days before?

I promise if I could give negative stars I would. I took the day off to have my windshield replaced, after speaking with the tech who told me he would be on his way after his current job I received a call from the same tech and he told me he was not coming. After asking why the tech explained because it was raining. I explained that it was not raining where I was tech stated that if it is raining anywhere he can not come? What? So it is raining 60 miles from my location and it isn't raining here and you can't come?

New resident and hired Safelite to replace the windshield. They had to do it 2 x's and still was not right. Had to have it redone by another company and remove all the glue they left behind. If that was not bad enough, they billed my insurance without our knowledge..SHOCKED they could do that!

Awful and inconsiderate with rude people! I cleared my schedule and cancelled work appointments and was then sent away despite email exchanges prior with a manager. Awful customer service! They don’t care at all and made it known.

I had scheduled a windshield replacement through Safelite, but it was cancelled twice due to stock issues. Between the two cancellations, I found out that an authorization was needed for the original glass, but I was not informed about this requirement. As a result, I had to wait for 6 weeks and make multiple phone calls to resolve the issue. The system even locked my number, making it impossible for me to contact them. The representatives seemed unaware of how the system works. Although my insurance representative had put me on hold and called Safelite to inform them that the authorization was approved, the very next day Safelite was not aware of the approval and the representative did not know how to read her screen regarding stock. I would advise staying away from this company if you want to save yourself from unnecessary stress and frustration

Took my car to replace the back windshield. As they prep the car they noticed they had the wrong part so I was told they had to reschedule me. They scratched the car when they were preparing the car. I came back a few days later to talk to the manager and file a complaint about what happened and to find a resolution. The manager was not friendly at all. I was told to leave the shop, they called the police on me and was told I couldn't come back. The police report states that no threats were made and nothing happened. So why did the manager have to call the cops on me? To intimidate me? So that they would not be held accountable for what they did to my car? Because of the color of my skin? Maybe a combination of all of it. If you ever have to get some work done at the location in Hasbrouck Heights NJ, be careful.

I have an Audi Q5. I had my original windshield cracked while installing new wiper blades at an Advanced Auto. Now I am on my 3rd replacement through Safelite. All within 4 years. I am 65 and have never had a chip in my windshield much less had to replace three. All cracks were from the side with no obvious impact. I just get into the car (in the garage) and a crack has appeared. Common sense would tell you, something isn't right. On the 3rd replacement, the technician was unable to restore the calibration so they ordered an Audi replacement windshield. I really wish USAA would find another company to recommend replacing windshields. The reviews are horrible.

I ordered my glass for 93 Chevy Blazer driver's side rear quarter panel and they said will be there in a week. The week goes by they never showed up for my appointment, never called me back, never responded back and when I called them back they said, "Your glass not available." Very bad business. I weighed it for seven days. Wasted my time. Never gonna called them back.

If I could give a zero on this review I would immediately check it. What happened to you Safelite Auto Glass and your wonderful service?? I have gone to Safelite for years…but that ends today! Customer service was awful and unprofessional. Once scheduled for appointment, flexibility is nonexistent! Manager was uncooperative and refused to work with me to come up with a suitable plan. The world is not black and white… It is mostly grey! Whatever happened to good customer service Safelite? Just another company getting rid of customer service! Very sad and disappointing!!!

Safelite failed to calibrate my windshield after replacing it. They attempted two times but failed. Safelite would not pay for the dealership to calibrate. Windshield wipers need to work for safety! Horrible customer service. Waste of time and money.

Not a professional company! Not a serious company! The installation person showed up 2 hrs late. There is wires hanging in my windshield, all my front seats are dirty, dashboard, ceiling. Pieces of the electrical connection not installed. Pieces of plastic, glove, and glass all over. Please avoid.

The worst possible service, I have a smashed front windshield from a baseball, car is not drivable. My wife calls our insurance company they refer us to Safelite. The Safelite tech explains we have a $1700 deductible and gives us an appointment for 3 days. Florida law there is no deductibles for windshields. My wife calls back now they agree no deductible but I lose my 3-day spot because the Safelite system according to the Safelite tech kicks you out and you lose your spot, now it's a 15-day appointment.

My technician Alexuis was great. He showed up early...fast...professional...courteous...and all around awesome. Safelite totally have it together as with training their employees and hiring the right people. Please remember to tip your technicians. They work hard and they deserve it!!!

Rear windshield of my vehicle was broken, my insurance company sent Safelite to my house. They end it up putting substantial damage to the paint of my vehicle, after that I’ve been dealing with a claim. They have no clue and no intentions whatsoever to take care of the damages they caused. They just want to charge your insurance for a poor job and do not take responsibility on damages they caused. Even worst when you contact claims department they come with the same answer and nothing is done. The only solution is to take them to court.

The windshield was replaced one month ago and it is cracking. Safelite said it was a rock chip that is so small I can't see it and then said sorry can't fix it. This was the Conway Arkansas store so beware.

Brutal experience here in Austin. The guy broke a piece of my Car while installing the window and now I can’t drive it. I’ve been without a car for 14 straight days and customer managers Zach and Alan are ignoring me. I’m not upset with the guy who broke my car - accidents happen - but to ignore me for 2 weeks while I’m racking up Uber bills because they damaged my car is unforgivable. I assumed they were a reputable company because of their cute radio jingles. I was wrong.

I was parked at a gas station on Northside Drive in Atlanta, Georgia when I was approached by a representative of your company. I was asked to repair my windshield which was not broken then your representative drilled a hole in my windshield and used a gel like formula to cover the hole. My windshield was never the same again. My windshield always had to be defrosted and I could not see while I was driving.

They came with a chipped windshield. Then I had to reschedule. I was rescheduled for today with them arriving between 9:30-10:00. At 12:30 I called and asked what was up. They then informed me that the warehouse didn’t have my glass. It would have been nice if they had called me so that I didn’t wait home all day for them. I’ll take my business elsewhere.

Do not buy any of their products. They absolutely refuse to service their failures in the product. They make it absolutely impossible to obtain warranty service. Their “customer care center“ is a number that no one ever answers. They don’t permit voicemail. They have effectively set up a system that make sure they never have to service their failures. Don’t buy anything from them.

This is the worst company I have EVER dealt with. I filed a claim to have my driver side window repaired and waited a week for a tech to come out. The tech came out, removed the shattered window and then realized the window he had was not the right replacement. He taped up my driver side window, left a MESS of shattered glass. It's been 3 weeks now and they keep pushing me stating that the hold up is from the glass distributor. In the month that I have been waiting for a replacement, I have had to borrow cars and rent a car for a week. Finally I called a local auto glass repair company and they got me taken care of the next day! One month compared to one day... go local! Don't waste a minute on Safelite!

I would give negative stars if I could. DO NOT take your vehicle to them. They do shoddy work and do not care. I had my windshield replaced a year ago by this location of Safelite only to find they put the wrong size windshield in AND improperly installed it. This caused a leak which could not be seen until a year later when almost $7000 of damage was done to my 2022 Tacoma. It had to be taken all the way down to the metal and I had to pay for Servpro to come out because of all the mold and mildew I had been breathing for a year.

My glass on pass side was replaced today. Tech gouged my window switch, and told me that he doesn't know if he got all the broken glass out of the door due to.... He DID the best he could with his vacuum, "Sorry not acceptable here." Damaging another part on my car on top of the theft damages?? Not good. Car was left with glass on carpet still, hand and fingerprints all over everything. Great job. Thanks **. Second, no way to reach these people. Totally all an answering machine now, no way to reach a human!! So frustrating. Just take our money and don't call us. (That's what they're saying).

They wanted to charge 1000 for a job that was completed I. The same day for 470. When they learned my deductible was 1000 dollars they decided that would be what they would charge. I did my research and found out they were a overpriced scam. Taking advantage when they can on people that don't cross check for themselves. Beware.!

I had an appointment on a Friday between 12-5pm. I took off of work to be home for said appointment. Nobody called, emailed, or text to tell me they were not coming. I called corp and they said someone on their end rescheduled for the following Tuesday and there was an additional $50 charge, now they wanted $465. Must be part of their scam. Not one person told me why they charged more or missed my appointment. I had ABC Auto Glass come out and they did it for $300 the next morning. I would NEVER recommend Safelite, horrible people!!!

I was trying to get glass replaced for my truck because the rear glass in the back where the trunk is accidentally hit by a rock. They had the wrong glass for my truck and they still want me to pay full price of service and they didn't do the service right. Also they have my address incorrect and they have to reschedule my appointment so I decide to cancel my appointment and go with another auto glass company.

Performed a windshield replacement But could not recalibrate windshield as agreed to. The stated issue was poor internet service. I drove 45 miles to their shop a week later to have recalibrated. We arrived for our scheduled appointment, and the Receptionist had canceled our appointment. We waited two hours for Safelite, and they still couldn't recalibrate. We had to drive 45 miles to where we purchased the vehicle. Tech did call our dealership to schedule our appointment. 2024 Cadillac Escalade ESD Sport.

Had a windshield replacement a few days ago. Issues: (1) The rearview mirror detached the following day. I visited their shop, where they "glued it."; (2) They broke the lining (the plastic edge that overlays and connects to the chassis). (3) The first day it started raining, I realized the rain sensor did not work.

The technician who came to replace the glass was great, very personable and professional. However, dealing with customer service is a nightmare. You start in a phone tree that if you don't say the exact words, the system hangs up. If you get routed to a department, you cannot leave a voice mail and the system hangs up. The tech was not provided with some special tools so we needed to schedule a follow-up appointment. Another frustrating nightmare because the system hung up. I called 4 times and each time the system hung up on me regardless of the option I chose.

My windshield cracked, I requested the work of the Safelite technicians when they made the change. They didn't position the glass as it should be, I had a leak inside the car, my seats were full of silicone when the second technician came to fix the leak, I asked him to clean it because there was silicone even on the hood of the car, not to mention the bigger one, they didn't put my inspection sticker again, now I'll have to pay out of my own pocket. Well, I called them and they said they wouldn't pay. If you are going to work with this company, check the entire car before leaving for your homes.

Both techs stated there was too much rust around the outside of the windshield (surface) to change the windshield, another company came out and changed the windshield and stated there was not much surface rust, he said they don't know what they are doing. I say, they just did not want to change the windshield, they were lazy. The surface rust just wiped off easily with a damp rag. Now I keep getting an email asking for me to reschedule the appointment, even though their lazy techs canceled it.

We were told by Geico our services were covered, paid for, and closed on our account. Come to find out almost a year later we received a sketchy paper in the mail from Safelite saying we owed them money. Geico said it was most likely fraud, and called Safelite to confirm, they called us back and said we are squared away and do not owe Safelite anything. Just got a call from collections agency and said we owe money!!! So One year late with one blurry letter and mismatched addresses is all we were told. Then confirmation from Geico through Safelite we are cleared and owe $0. Called Safelite and they couldn’t even find us in their system. Very poor rude people.

I contacted Safelite Autoglass to replace my windshield. They did the the work. Within an hour of me dropping off the 2011 toyota camry le, I got a call from them letting me know the car was ready. I paid with card at the time of pickup. I was told at that time I would be emailed a receipt of payment which I never got. I was also told the do's and don't and given the keys. I get in the car and drove home. Glass looked good to me so I didn't pay attention to anything else.

This issue was fixed and was NOT at all a Safelite issue!! Updating my review.

After having a windshield replaced in the Sandy, UT Safelite location I noticed the center of my dash was broken next to the windshield likely when it was pried against to remove the windshield. Supposedly their work is guaranteed so I returned for inspection. They showed me a photo of the damage and claimed it was there beforehand. I know it wasn't there and I think the photo was taken after the installation to cover their butts since repairing my dash would be a major undertaking.

I got a new windshield installed on 2/15 and the lady ringing me up had no idea what she was doing. A week later I look at my credit card statement and they charged me twice for the windshield. Of course I can't find a phone# to call them directly so I have to go in person to deal with this. Long story short, it's now 3/8 and they still haven't credited back the $329 overcharge. Absolutely horrible.

My experience with the New Bedford, MA Safelite Glass location was not good. I had to go to the location as they said they could not replace and calibrate my replacement windshield off site. I spent close to three hours waiting for my replacement. The service representative came out to the waiting room after nearly three hours and informed me that they could not calibrate my replacement windshield and I was sent on my way with several safety features and my cruise control not working.

I had my windshield replaced, 2 days later it cracked again, both times I had to drive over 1 hour round trip to replace, no problem, but 4 hours after the second replacement my rear view mirror fell off. Safelite has no number to call to talk to anyone, my only option is to drive around like this and cause damage until I can schedule another appointment and find the time to go to them. No customer service.

Safelite replaced my cracked windshield. I gave the gentleman a $10 tip thinking he did the work right. I was WRONG. He did not put the windshield wipers back properly. I found this out late at night so I had to fix it myself in the dark and in cold weather. Also, I was driving to work this morning, the rubber molding around the windshield came off which is hanging right now. I am awaiting their customer service to return my call. Not sure if their warranty means anything.

Very rude technician! While trying to explain to me the problem with my glass repair, he disrespectfully shut me off anytime I tried to explain my side of the story! Regardless of the repair needed, customer service is definitely not something this technician (Nick B) has. Very very rude!

My insurance company sent me to them to replace my windshield. My car was only under a year old with no prior repairs or issues. Minutes after I road away from the garage, I started having problems. All six of my windows kept fogging, even on dry, sunny days, there is a large gap between my closed door and dashboard, air comes in through the crack making it difficult to get and maintain a temperature, it whistles through the crack when I drive, it is obvious my dashboard was tampered with and not reattached properly, and all this has brought the value down on a brand new vehicle.

Negative experience-left to contact service center re: arrival of late technician-told they would arrive later than scheduled. I explained I couldn't accept that being that I will lose more time/pay out of workday and was rhetorically asked "Haven't you ever fell behind in your work?"

My windshield got cracked. Paid Total $477.69. 3 times it's needed replacement. Continues to leak in different spots. The past week, I got in my vehicle and a puddle of water was what I saw. My leather purse was damaged. Now more damage due to more rain on the way. I just called and I was notified there is no one in the office at this time. Worst service ever.

I purchased an add on service to replace rear wiper on 2021 Sienna. They installed the wrong length of wiper so hit the top overhang on rear hatch. They stated they would refund the amount but never did. Very disappointed that they did not refund the money or make it right.

A rock hit my Honda CRV windshield requiring replacement. They said that I had to bring it in so it could be recalibrated and it would be a 3 hour appointment. I live an hour away so it was a 5 hour project on Saturday. When I left the air coming through was terrible. Tried calling but you can’t get the shop where it was done. I should have turned around. Made another appointment for another 5 hours on Saturday. I complained that I should be compensated for my gas and time. They said a manager would call on Monday. They lied and no one called. I will never go back.

On 12/20/23 my windshield was damaged by a tree limb. I purchased new wipers from Safelite to be installed. In the process of removing the windshield, the mechanic broke the Cowl so the wiper on the passenger side was not installed properly. I brought the car to Subaru to have maintenance and was informed that a new cowl was needed. The mechanic at Safelite should have told me, now I have to have Subaru remove the window and put in the new cowl.

Booked a mobile car window repair through the website. Was given a window of availablity from 11am to 4pm. Took the day off work and waited until 1pm to call for on updated time and they let me know then that the window isn't in and they can’t come out for another week.

I was parked downtown and someone smashed one of my side windows on my jeep to steal a Frisbee. I contacted Safelite on 12/10 and they said because of the holidays I was going to have to wait till 12/26. On that morning safelite agent Kimberly ** contacted me to tell no has ordered the glass and that it would be another two weeks minimum. After another two weeks she informed me she couldn't find the glass and to try another service, she wasted 5 weeks pretending to help.

Had to get my windshield replaced. Went through Safelite. Initially, service was fine. Repair took most of the day. Fast forward 1 month....windshield is leaking. Can't get a hold of anyone. Call the number on your service order and it just sends you in circles. There is literally no way to get a hold of anyone. The number only accepts new orders. You can't talk to anyone and it hangs up on you. After 20 minutes of total frustration and trying everything to bypass the recording to get to a person and being hung up on numerous times. Searched and searched until I found a "chat" on the website. Because you also can't do anything on the website other than new orders.

My windshield started leaking from the top part of the seal. I scheduled an appointment online. They did not show up or call and were closed by the time the appointment came and went. I had gotten a confirmation text, which confused me when their automated phone system said I wasn’t scheduled. Upon taking a second day off work, I called. They said that someone in their company had cancelled my appointment, but did not know whom. Then they said that they would only replace the entire windshield and seal, not fix the leak.

I had an appt. set up for 1/9/24 for between 8-12 to come to the house to replace my side glass. Received a confirmation and everything. No one showed. When I called the appt# they transferred me over to a gal that works in the local office who apparently forgot to call me and tell me my glass did not come in. Then she proceeded to talk over me and got loud, rude, and belligerent. WOW-she's the one that didn't do her job. No apology, nothing. Then she asked me why I don't rent a car since I don't have a spare one to drive. I stated, "B/c you were supposed to fix my glass today." Had I known I had to wait 10 more days I would have had one rented by now through my insurance. Part now supposedly comes in on "1/18 or 1/19". This place is a joke, no follow up, and rude ** women that work the phones that make it seem like it's your fault they can't do their job. I haven't spoken with a ruder "customer service" rep EVER.

I am compelled to express my dismay and frustration regarding an unfortunate experience with Safelite Auto Glass. Upon contacting Nationwide to initiate a claim for glass repair, I learned, to my consternation, that they have delegated all such claims to Safelite. Given my reservations about entrusting my vehicle to Safelite, I sought to mitigate any potential issues by selecting an approved repair shop from Nationwide's list of providers. Despite this precautionary measure, my experience was mired in confusion and miscommunication when the chosen shop questioned my alleged directive to Safelite, denying authorization for any ancillary repairs—a directive I certainly did not issue.

In replacing windshield tried to jerry-rig damages to overhead console with super glue, ruining the headliner as well. After 4 mos and counting, I cannot get adequate response to being without my car for over a month as it is being repaired at the Porsche dealership ($6000 in replacement damages). I keep getting the runaround while my car sits at the dealership. For the 5th time I will make the several miles drive and pay tolls both ways to confront them as I can never get results over phone or email. I will repost the results of my visit in which I intend on demanding payment and sitting in the store, sharing my story until they satisfy the debt....Stay tuned.

I made an appointment to have a cracked windshield replaced on a 2019 Honda CRV. Spent 5 hours in the waiting room before being told the tech couldn't calibrate the windshield properly. Said they'd ordered the wrong windshield. Revisited Topeka store 2 weeks later after being notified the new windshield was in. When I got there, I was told "Sorry, we can't find the new windshield". Third time I visited the store (another 2 weeks), the windshield was installed correctly. Reeks of incompetence.

Horrible experience!! Worthless service and people!! They been rescheduling us for not having correct windshield and finally a month later we got an appointment and they couldn’t find the windshield!! I will never go there or I would not recommend it. Adis

Warranty is useless. Windshield cracked while parked on my driveway after two weeks and they refused warranty. Go somewhere else. This company spends way more on PR than doing what's right for the customer.

It is really convenient to schedule and have them come to you, but I just had my windshield replaced and they left my car a mess. The tech was super nice over the phone as well, but there was debris all over my dash, steering wheel, radio screen, and around my shifter with chunks of glass. They also left my remote start wire hanging out with the roof fabric half in half out. It specifies on their website that they do clean up glass and do not leave damage.

I am an agent trying to assist my insured. Safelite has always advertised their fast mobile service. This is what their service was built on. To my disappointment I called on Tuesday and they have NO mobile service 'til Saturday between 11:00 am to 5pm. I told them I would never recommend their company again.

10/21/23: Tech#1 arrives. Has wrong replacement glass. 10/24/23: Tech#2 installs glass. Next day front windshield cameras not working due to "Obstructed View" per car computer message. 10/31/23: Tech#3 re-calibrates cameras, but cannot repair operation of rain-sensing wipers due to missing part lost by Tech#2. 11/4/23: At Chandler Shop: Rain sensing wiper part installed. Finally everything works as it should have on the first visit. I will never use Safelite again.

They put in a new windshield that has streaks on the interior. These streaks will not come off. When I called for assistance they came looked at it and said all new windshields look like that. An absolute lie. New car windshields do not have permanent streaks on the interior. They used cheap aftermarket glass!!! Be warned. Check the glass.

Safelite's lifetime warranty is a bunch of **. A new windshield should not Crack the way my windshield is cracking if the windshield wasn't already defective but the warranty expert says different, what he didn't know was I already had my windshield examined because I knew they would say it was an impact from something else. But I never heard or seen anything hit my windshield. I now have to have another company replace my windshield or just drive it with a Crack. However I will never recommend or use Safelite ever again.

Safelite showed up with a scratched windshield as a replacement on the first appointment. On the second appt. they called to say the windshield they have available is discolored and it would be another week. I chose a different company at that point.

Had an install done Sept 2023, window was installed incorrectly, ripped my interior rails and broke outer trim clips, a rep from Safelite came out, said he will relay this to Rebecca in Latham office. To date no one reached out even though I left several messages. I have a car I can't even use, this cost me over 800.00 for crap service.

I normally don’t write reviews as I don’t normally have time to waste on it…. However after the sheer mess and incompetents that took place with me. I’m making an exception. I have dealt with Safelite a few times over the years and never had a problem. But for some reason that Safelite office at 11105 Landmark 35 Drive in San Antonio has been hands down the WORST experience I have ever had in my life. The poor customer service I received is estrous!

Safelite is one of the worst companies I ever contacted. It is impossible to speak to someone; they give you a quote without explanations, and you get to talk to a phone prompt. Companies like that do not need to be in business. They have a fishy business.

Absolutely horrible horrible horrible. Had appointment rescheduled three different times and when the guy finally came out to try and fix our window he didn't even fix the window because he said that there was wires crossed in the door. Went to another shop to have the window repaired and said the only thing that was wrong was a piece of plastic needed to be popped back into place and they fixed our window within 15 minutes. Also come to find out that the guy that came out to do our window put a bunch of stuff in the Door backwards and blamed me that he could not complete his job. He waited for me to walk away from my husband to tell my husband "If it wasn't for your wife pushing out the window I would have been able to finish my job."

First, I was told it would take a week to bring in my windshield, but they kept calling the day of my appointment to tell me it's going to be another week. It took three weeks. I should have canceled right there, but I didn't. Second, the Provo location had my car all day, which is fine if it were tough to fix, but my car app notified me when they actually started working on it, which was an hour before they closed. That might explain the horrible quality of service, rushing to get it done before close since they had it all day. So why the appointments, and why did I drop it off in the morning. Third, they moved my wipers out of alignment. They kept smacking the side of my car when used on the freeway. It's a newer car so I wasn't about to mess with them myself, so I had to take it to the dealership to fix.

The days of being able to speak with someone in an actual shop location are long over without jumping through loops and loops....You only get to do so if the operator elsewhere can't get the answer you need, even if you already said that you will need to speak to the shop, because you too are a shop and have a specific need. They also wouldn't talk to me if I didn't open an acct and after they took all my info, disconnected the call. I call back, and they have to start over because nothing was in the system. They won't install used glass. Given 4 numbers before I gave up. Horrible.

Safelite corporate worked with me for resolution and overall satisfied all of my complaints. Thank you Bonita **. I believe Safelite corporate does care about their customers and went above and beyond to make things right.

Set up replacement windshield through my insurance. They said if I owed anything, the tech would tell me after service. Tech said nothing about a bill, so I assumed insurance covered it all. Next day I received a call saying insurance didn’t cover it and I owed $350. I informed them that I wanted to reach out to my insurance to confirm prior to paying, and the rep said ok. I called 2 business days after service to pay the bill only to find out they had sent me to collections. I asked to speak with any of the 3 managers they have, and was told they were too busy and would call me back that day or the next day. Never heard from any of them. These guys are incompetent, and I will never use them again.

One month and three appointments and my windshield is still not repaired. Two times, technicians arrive without the correct part (despite knowing the make and model and year of my car). Once, they cancelled because the part was lost. If there is a mistake, be prepared to call them b/c no one will call you to reschedule (despite what the technician says). And when you call, be prepared to be transferred and tell your story to at least 3 different people. This is the ONE THING they do, and they can't get it right. Would NEVER use again.

Awful is the nicest thing I can say about these clowns. 2 missed appointments cancelled day of, claim windshield not in (which after the first missed appointment guaranteed there by second, nope), and the car is popular and everywhere else in Santa Fe has the windshield. You will spend hours dealing with clowns in a centralized center (you can never talk to the local place), who are fairly clueless, and then time spent changing all the insurance stuff around because you give up on Safelite.

I called The insurance company and they sent Safelite out to repair our windshield. The guy comes and breaks the windshield and it was the smallest chip ever so I called insurance company. Told them I wanted to use another company to put a new one in because I was not going to have a company that can't even fix a chip put my windshield in so I used Discount Auto Glass and they did a

I stopped in and made an appointment to replace the cracked windshield on my two month old Lexus RX. A week later I showed up with my ride to drop off my car and was told they had no appointment scheduled for me. I made a new appointment for two weeks later because I requested an OEM windshield. I showed up with my ride again on time and dropped off my car and was told it would be done early that afternoon. At 4:00 that afternoon I came to pick up my car, it was parked in the parking lot so I went in the office to get my keys and pay my portion of the bill. The lady said the insurance paid the whole bill and no charge and gave me my key.

I had a chip from a rock in my windshield which was replaced by Safelite. Afterward there was wind coming in through the windshield when driving. I reported it and they sent another technician to fix it. He adjusted it and the next day a crack went all the way up my windshield. I called again and the employee on the phone admitted it was from pressure when adjusting it. They sent another technician to “fix” it. He called when he got to my car to say there was a chip which shows it was new damage from a rock- which was a total lie. When I told him that it was a lie, he went on to say I have a rust bubble and he won’t do anything until I fix it. The rust was tiny on the top of my car and nowhere that would interfere with the windshield placement. This is insurance Fraud.

I called in for warranty coverage and was told it was not covered. Installer told me one thing then the service center said something else. After 8 phone call being hung up on, trans to dead connection no answer. They changed the whole report. 000

I dropped off my car at 7:45 9/2/23- was there at 7:30 but they did not unlock doors till then- My scheduled appt was 9:30 but was informed to drop off 7:30 but before 9:30. At 12:30 pm the tech called me and said they were going to start working on car and there was a reading on camera saying broken glass code- Of course since I have a Mach 1 GT which alerted me of a cracked windshield there would be a code- I was asked to sign a waiver or take it to Ford Dealership- I was the first one there. No other cars were in shop - This reading should have take place before any other cars arrived. Not until 3 hrs after my appt time scheduled- The tech sounded very unknowledgeable regarding the calibration process- I will never use this company again because the techs are not up to date with new products especially calibration.