Safelite AutoGlass Reviews

First off the soonest I could get an appointment was 5 days from when I called. The shop I was referred to doesn’t currently do any mobile installation at present and wouldn’t give me a specific appointment time. I was told to drop the vehicle off between 7:30am and 9:30am and they would call me when it was done. When I inquired about a getting a specific time I was told the nearest shop that could accommodate me was 20+ miles away. I decided to go to the dealership that I bought the vehicle from and was taken care of within three days only because they had to order the windshield and it was 2 days out for the windshield to arrive. My appointment was scheduled and I was in and out within 2 hours.

Windshield replaced, they messed up my dash with adhesive and used a metal pry tool which messed up my paint. Won't fix it or give me a refund... Customer service is the worst. Wouldn't even acknowledge the fact that they messed up the dash, the glue removed the pattern in the dash and they left divots.

⭐☆☆☆☆ If I could give ZERO stars to Safelite, I would. This has been a THREE-WEEK nightmare just to replace the back glass on my car. Appointment #1: The technician showed up with the WRONG glass and then told me I needed to purchase an additional $300 part. Annoying, but fine — I bought the part immediately. After that? Silence. No follow-up. No scheduling. I had to call multiple times just to get another appointment because no one could be bothered to contact me.

Terrible service! When they gave us back the car the interior trim/pillars were offset and not matching how we had it from the factory. Upper ceiling trim was scuffed up. We took our vehicle there to get our windshield replaced and they replaced it (took them two tries) but broke the front cowl windshield bottom covering on our Highlander. They advised they will order it from Toyota and replace it, they called me to say they were going to Toyota to call in for the replacement part but never called back after that. On top of that they didn’t install the driver side windshield weathering cover properly so when driving out in the highway it flew off. I sent a couple of emails to customer.care@safelite.com but didn’t get any response from there. Pretty irritated with this level of service from this company and location. Would have given a no star review but Yelp didn’t allow me to.

Do some pricing before you go to Safelite. The price quoted in Tampa was $1050.00. A check with Glass Doctor in Tampa resulted in quote of $750.00, which Safelite agreed to match. Did not seem fair to give such an inflated price, especially since I offered to pay in cash, since it was not covered by insurance! BUYER BEWARE!

I would have left zero stars if that was an option. first, the tech called me four hours before my scheduled time and because I was asleep and didn't answer he decided that he wasn't coming and when I spoke with him he seemed not to care.... Then I spoke with someone in the local office and she had an "oh well" attitude.. Then I went online and found a corporate number (which is not provided on the website)... The first lady I spoke with put me on hold while I was mid sentence without even telling me.... After several minutes another lady got on the line and a proceeded to tell her what was going on and tell her I wanted a refund. But, she expected me to say something nice about the company and because I had nothing nice to say about the company.

I would leave zero stars if it were possible. We had our windshield replaced on 2/5/26. The after market windshield was not compatible with our 2025 RAV4 so we rescheduled to have an original equipment windshield installed today, 2/10/26. No big deal there. The problem is that the technicians gave our car keys to another customer on 2/5/26 and we were falsely assured that we would have our new keys today. They still don't know where our keys are or who they gave them to. We called the Safelite's home office and they offered no solution to the problem and we're stuck. WHAT A MESS.

Safelite showed up to replace windshield on my old car. The tech broke windshield wiper arm and told my wife it was normal wear and tear. When I got home I saw he broke the aluminum bracket. He was trying to super glue it together. How dumb and left my property thinking we wouldn't find out.

Moments after leaving and getting up to speed limit 45mph my hood opened. I even walked around front of vehicle to inspect other side of windshield prior to pulling out of building. The soft press and close obviously didn't work that they did.. such a simple mistake... Hmm where to get my next windshield glass???? Other than the obvious major error, the prior service was accommodating, friendly, and a quick turn around. Wasn't able to reach anyone by phone as it's all pushed to the portal for scheduling, issues, pre payment etc.. never received a survey either... Anyone have Safelite's Errors and Omission insurance??

Extremely disappointed in the lack of transparency and the flawed dispute process at this Safelite. My Volvo suffered a $2,200 connectivity module failure immediately following a windshield replacement and calibration. I found the dispute process to be entirely biased; the shop manager has sole authority over the claim, and corporate support is a labyrinth of hold times and inconsistent guidance. If you have a modern car with sensitive electronics, be aware that they may not disclose known faults before performing work that could exacerbate them.

People never showed up to even install the glass. Called. Waited for hours for a return call. Never return my call. Had an appointment window of from 8:00 a.m. until 1:00. I called to check on the technician at 1:00 because I had not heard anything. They told me somebody would call me back in a few minutes. I waited an hour and a half and I called back again at 2:30. Was on hold for 35 minutes. Trying to correct a problem. Said somebody from the management team would contact me. Still waiting. Doesn't look very promising. Very disappointed in this company. Very very disappointed with the service. Lack of communication.

Eddie and Frank did an exceptional job. They were punctual and worked very fast. They went the extra mile and vacuumed the glass from my backseat and floor. Very well done!!

I had my windshield replaced and basically I'm accused of lying based on the technician's response and well as a manager, because the windshield broke in 2 weeks, but I got a autobody shop to replace my windshield with a thicker and better glass, thank God, never again.

After sending the wrong windshield 2 times, I told customer service to double check this time. The customer service rep was very rude & an actually hung up the phone on me. I would never recommend Safelite.

They canceled my appointment in the last minute, also reschedule my appointment for another day and another location, which don’t work for me. Not professional.

Nice front staff but overall believe that the quality and skill of the technicians is quite poor. Also typical corporate bologna with failure to recognize poor work and terms of the warranty. I had my windshield replaced after a chip and crack. 3 weeks after replacement, no new chips or trauma, and the first cold snap and the glass cracked along the entire length of the bottom seal. They claim it was caused by impact stroke with no means of recompense. Hooray “corporate America” and “high quality” work. Would never go here again. Take your claims elsewhere if able.

Small dent in windshield turned into crack entire length. Very cold weather and was not aware (even though my Father taught me to take care of multiple tasks independently for owning a car), found out by person who parks next to me, if you direct heat on windshield with dent, will crack entire length. That was in Dec, 2025. Now Jan 2026, driving on same highway,190, pebble from commercial truck hit my windshield causing another small dent. Was able to make home app, since I am 67, with severe arthritis in back. Thankfully I made appointment after this overwhelming snow storm of 18” last few days.

On Jan. 21st I spoke with “Elizabeth” at Safelite to replace my windshield on my 2011 Ford F150. She quoted me $428., which I thought was a fair price for OEM glass. Then I got a text from Safelite to schedule my install and a price of $500. Since I am paying out of pocket, I called them to account for the discrepancy. They passed me off to Stooge1 who quoted me $540. When I asked him to read me the price “Elizabeth” quoted me he refused. He then passed me off to Stooge2. He identified as a “manager” and said the actual price was over $660. I asked him to read the comments and pricing on my initial contact with “Elizabeth”, and he absolutely refused and froze. I told Stooge2 to cancel my appointment.

I made an appointment online received all the confirmation and then they never showed up the next day. I received no communication no text no phone call. I had to call multiple times to get through the AI agent. She reached out to the local branch and they still did not reach out to me. They refunded me right away after waiting on the phone a while again, but I will not be bringing my business to them in the future due to this inconvenience.

Very unprofessional. Do not get windows here. I had a stress Crack 1 month after and they would not honor. Plus rude employees. They do not care about customers at all. I was given phone numbers to call. No answer.

I’ve used Safelite twice in the last few years. I received friendly, professional, and efficient service. I’m able to book an appointment within a week. I’ve had the service done at my job and at my home. Both services were amazing. I haven’t had any problems with my windshield. The last repair that I had was on 1/12/26. The tech was wonderful.

My windshield was replaced by Safelite on 12/2/2025. Today is 1/16/2026. Since my windshield was replaced, I have had water running down the INSIDE of my windshield. Doesn't do it all the time, but I never had that before. Tech just left - over 30 minutes late for the appointment they made. Says he poured 3 bottles of water over it, and nothing came through to the inside so they won't be doing anything to repair/replace windshield. WHAT A JOKE!

An absolutely horrible experience! I’ve had to take time away from work twice, come to their shop on a Saturday on 3 separate occasions, have placed 35-40 phone calls and my windshield is STILL is not repaired. This has been going on for over 3 months now. They told me a District Manager would call me back on 4 occasions and nobody ever did. I have no choice but to take them to court. Safelite refuses to honor their warranty. That is illegal. Do not trust your vehicle to Safelite. You will surely regret it!

SafeLite just replaced my Tacoma windshield and I was very pleased with their service. Easy to schedule online and convenient to my location. Bobbie ** at the front desk was so pleasant and easy to work with. She made this experience extremely pleasant for me. They have a gem in Bobbie **!

I had a guy come out and replace my windshield. He said wipers were included in the price he gave me. He NEVER mentioned an air filter replacement either before he started or after he finished the job. I told him I didn’t need the wipers so not to install them or charge me. After I paid I sent to my insurance for reimbursement and they didn’t pay the wipers charge ($35 EACH!!??) or the air filter ($70!!?). I called Safelite and explained that we told the guy no to the wipers, but he said it was included in the price and I told them about the air filter never being mentioned. They proceeded to tell me that was a service they offered. I told them we declined the wipers and were charged and we didn’t know about the filter. I do not recommend them at all; their “sales tactics” are questionable. They don’t explain thoroughly and charge for things you don’t know about and they don’t tell you about.

I had a very bad experience with Safelite. After my windshield replacement, I noticed that one side molding clip was missing/lost. When I pointed this out to the technician, he refused to accept responsibility and said he did not lose it, along with showing a very rude and unprofessional attitude. I contacted my insurance agent, who then called Safelite, and I was asked to visit the Hackensack store. Because of their unprofessional work, I was forced to drive 15–30 minutes to the store and another 30 minutes back home, wasting almost an hour of my time just for one lost clip that should never have been an issue.

If I could give negative stars, I would! It amazes me that a company as big as Safelite will only do a chip repair on your vehicle if you have your vehicle covered by a garage or covered parking space. They will not provide coverage for your vehicle in the form of a pop-up provided by their company. They will make you cancel or reschedule your appointment, that you have made days in advance, if the weather is inclement on that day after making you wait through your four hour window. So, if you’ve taken that day off of work and you’ve sat around and waited for them to show up just for them to tell you your vehicle is too wet to work on you’re screwed because they will not provide coverage for your vehicle. That is your responsibility and it blows my mind because pop-ups are not that expensive.

Set up appointment online which was easy. One day prior to appt they called twice to confirm appt. I also confirmed appt via text. After waiting 3.5 hours in appt window they cancelled. The technician was overbooked. Wasted an afternoon of vacation from work waiting for them.

Very very very VERY poor customer service. Price gauges, I had used a discount code to even make this manageable. I am a student, and the damage wasn't even my fault. I had set the appointment for a day, and the time was 12 pm - 6 pm. I waited and waited. The site told me everything was fine. The Tech, Mariam, decided that she just didn't want to come in today. I got the text, and the text said something along the lines of, "We'll text you when the appointment is ready, text me if any questions". I did, they didn't respond.

Do you like your car the way it is? Do you want you car to be left with black residue randomly on your paint? Do you like to find new dents and scratches after paying for a "quality service by professional technicians"? YOU DO?! Then Safelite AutoGlass is the pinnacle of this experience with arguments and no responsibility taken as an add FREE bonus!!

Made appointment for repair of a chip in my 2020 Honda CRV for 11-26-25, through my insurance company. I was traveling from TN to FL on the 25th. I called Safelite the morning of the 26th and was told an invoice had been submitted to my insurance company for the repair done on the 25th. I informed the person that my windshield was not repaired on the 25th because I was traveling. I wanted my insurance to be reimbursed for the fraudulent invoice. I contacted USAA and informed them that my windshield had not been repaired. I would not be dealing with Safelite anymore. I would find a local glass company when I returned home. A 2nd invoice from Safelite was submitted on 12-8-25. I contacted USAA and reported that the 2nd invoice was also false. My claim was closed by my insurance company.

I am beyond frustrated with Safelite and how poorly this situation was handled from start to finish. Safelite replaced my windshield in 2019 or 2020. In May 2025, I noticed a leak during rain on the driver’s side where the windshield meets the headliner. I’m an international student and am only home 1–2 times a year, so this wasn’t something I could immediately address. When I did, Safelite performed a leak test on July 22, 2025 and confirmed the windshield was leaking. They took responsibility and replaced the windshield in early August.

Made an appointment between 12 and 5:00PM. Paid upfront. They assigned me a technician and a calibration expert to come to my house and install a new windshield. Nobody showed up so I called at 4:55 PM and I was told I was taken off the schedule because the calibration needed to happen in a dealership. They never even bothered to call or tell me this. Just let me sit here and wait. HORRIBLE SERVICE OR SHOULD I SAY LACK THEREOF.

Had a window replaced at the Oxford, AL location. The installation resulted in numerous dents in my hood as well as numerous scratches in my paint. They took no responsibility and the woman at the front desk of the office was one of the most disrespectful, unhelpful people I've encountered.

Crack in my newly installed Safelite windshield from literally 30 days ago…and Safelite won’t fix it or replace it. I must buy a new one? Seriously?? You are horrible Safelite. You got 550 bucks less than 30 days ago and want to charge me again? I don’t care about the ease of scheduling, your customer service is ridiculous and you’ve lost a customer and anyone else I can tell to go elsewhere. Unbelievable!

I’d give zero starts if I could. Two tiny chips in my windshield. Made an insurance claim and scheduled with Safelite. They failed to show up. So made a second appointment the next week and they failed to show up again despite sending emails and confirming the appointment. Had a previous issue with a windshield replacement that they installed a faulty windshield that was wavy and not clear and another issue with a repair that was done incorrectly that led to a crack. NOBODY should use this terrible company. They are are a joke. Attempted calling but they use AI and recordings and you can’t even speak to a human.

Took half day off from work, show up and they tell me they don’t have a glass for the appointment they made. No call, very inconsiderate, the manager couldn't care less. Queen’s village Safelite. Big waste of time.

Safelite put in a defective window, last 5 inches across the entire window are blurred by distortion. Rear view mirror will not stay attached, fell off in my hands before I could leave the parking lot when picking up my car. Technician tried to convince me that this window distortion happens regularly and don't touch the mirror too hard. Just Picture below. Common sense tells you this is BS.

I had a small chip in my shield for over a year. Had Safelite come repair it and not even 2 weeks later what was a chip is now an entire crack running from the top to the bottom of my windshield. Safelite says they’ll credit me the cost of the repair but only if I go through them for a new windshield! $200 to fix a chip and now $1,300 to replace…. Get your windshield repairs done somewhere else! Their chips “repairs” are a scam!

I was using Safelite through my insurance company. The appointment was prompt and the tech guy was really nice. However, the tech guy stated that I needed a part for my window, a regulator and they had to order the part. Well I waited and waited. I don't think it takes 10 days to order a part. So I did my own research, and it doesn't take that long. Went contacted safely. They were no help contacted my insurance company and let them know how long safe light was taking. So I went to another glass place down the street. I told them what I needed. They stated they could get the part in a day. I canceled my claim with safe light. They scheduled me an appointment for the following day. After taking to the repair shop, they stated, I did not need the Regulator, and it took less than an hour to repair!

Had my windshield fixed by Isaiah. He was quick. Professional. Well mannered and explained everything to me in detail.. He was efficient and thorough.. He did a great job. I'm a happy customer! Will be using Safelite from now on! Fast and easy!

Came out to do a chip repair and wound up cracking the windshield (which they did not disclose could happen before performing the work). I wouldn't have had the chip repaired if I had known that. My other truck had a chip in the same spot that I never got repaired and 15 years later it never cracked. Anyway, they then quoted $863.00 to replace it. I went to another company and they replaced it for $432.00!

Needed to replace an old windshield. Thought Safelite was decent but after seeing the work that was done, NEVER again will I even consider using Safelite. Worst install ever and looks like a drunk attempted to install it. Gasket isn't flush, window isn't centered, and adhesive stuck to my dash. Being this is a classic and sentimental I'm disgusted with how poor that install is and wouldn't recommend using them at all. You can't see all the sealant stuck to my dash but it's just appalling....

Had a windshield chip repaired on my car, it looked worse after the repair. I have had this service several times in the past and was always pleased with the result, this was very poor and when I asked them to correct it, they claimed that a chip can only be repaired once, so I would now need to pay for a new windshield. I still trusted them because over last 25 years I had excellent results. So I had them replace my wife’s broken windshield. Within 6 months it began to crack from the edge, I filed a warranty claim since it was clearly cracking due to improper installation.

First time user. Worst service ever .... Every conversation, email and text from tech were all different. They don't care about us little people. I sent out one last email trying to get answers. Nothing. Then they called to follow up on appointment and more BS. I would look local for glasswork.

The gentleman who came to fix the glass did a very poor job as the crack/chip looked worse after he 'fixed' it. 2 months later while sitting in the garage, it cracked fairly badly. I made an appointment to have it fixed with the window being 1pm-6pm. I get a phone call at 10:30am stating the tech was 5 mins out. (this was after he already called me at 8:30am confirming our window). I told him I wasn't home but could be there in half an hour. He called his office and they told him to tell me I would have to reschedule. Not acceptable. If you provide a window to your customer, then you need to adhere to that window. There was no apology or even attempt to come back during my window as I was just expected to sit around and wait all day in the event the tech was early. I didn't reschedule and went with Caliber Collision as they were very professional and I got to speak with someone that spoke English.

Brandon was my service tech for the Natchez and Fayette and Port Gibson area. He was on time, very friendly, he guided me through every step he was doing. I highly recommend him!! And Safelite!!! Thanks.

Safelite has turned what should have been a simple windshield replacement into a three-week ordeal — and I’m still waiting. They told me I’d receive a $45 refund because they couldn’t complete the rain-repellent treatment, yet that tiny refund has somehow become an endless, time-wasting process. Not a single person has reached out with an update. Not one. Instead, every time I call, I get thrown on hold forever, dumped into voicemail, or transferred to someone who has absolutely no idea what’s going on. I’ve talked to multiple employees, and the level of confusion is honestly shocking. The store claims it’s corporate’s fault, corporate supposedly can’t do anything, and the entire company seems incapable of processing a basic refund that should take 30 seconds.

Nothing but a hassle, damaged vehicle, install leaked, now want me to sign release so no warranty on repairs and I will have to repair damages on my own, find a diff company, this is the second vehicle they have damaged

I had a windshield replaced and it cracked the next day. I had another windshield installed and the side panel on the passenger side flew off. I was told lies over and over, and the manager never replaced the panel. I had to drive the car without that side panel on the windshield hearing the sound of air. Stay away from that place. They don't care for their customers.

Schedule my appointment and was given a window from 8am to 12noon. Tech called me at 8:30am that he was heading to a job then I was next and he’d call when he was on the way. It’s now 12:30pm and nothing, I canceled the appointment. I wouldn’t want to waste someone’s time like the did mine.

Safelite replaced my original windshield which was seven years old, less than one month later I noticed a thin crack starting on the edge on the driver side and scheduled a warranty inspection. The first guy said it could be a stress crack, or possibly new damage and took it and had the manager look at it, he said it looked like something hit it at the edge. If it was new damage then I would have to say the quality of their windshield was horrible. I won't use Safelite again.

Had my windshield replaced at Safelite in Wakefield Massachusetts 2 weeks ago unfortunately. All kinds of safety warning lights popped up when I turned on the ignition. I was given the keys and told QA would call me. No call. Called the next day for an update and told again QA would call me. No call. Scheduled another apointment with Safelite customer service. That appointment was a waste of time and Uber rides and again nothing was fixed - I was told again that QA would call me. No call. Called main Safelite customer service again and was told they would escalate it. 5 days later no call. I called again today and was told again they would escalate it again. Avoid this place at all costs if you have any safety systems on your car since they don't know how to recalibrate your car, can't explain what is wrong, and can't come up with a plan to get your car systems working as before.

I scheduled a windshield replacement several days in advance and even confirmed my appointment yesterday. The technician was supposed to arrive between 8 a.m. and 12 p.m. — so I waited all morning. Then, at 11:54 a.m., I received a text saying my appointment had been changed to tomorrow between 12 and 5 p.m. That’s completely unacceptable. I rearranged my day and sat around for four hours, only to find out they rescheduled without asking or even apologizing. A late arrival today would’ve been understandable — but rescheduling to another day, at a time I can’t even accommodate, is not. If this is how they treat confirmed appointments, I’ll be taking my business elsewhere — and I strongly recommend others do the same.

Used Safelite previously with minor customer service issues. Now, will not consider using them again despite my insurance company directing me to Safelite (insurance agent stated Safelite is a preferred glass installer). After contacting by phone a local (Safelite) shop to ask questions about windshield replacement on my 2017 Honda Civic, the manager assured me that the new windshield would be OEM quality & fitment. However, when I asked about OEM seals being used (this car uses 3 seals to seal glass & assure proper fitment) , he stated Safelite does not use seals but instead a "Safelite patented sealer" that bonds the windshield in place. Red Flag!!

Did not complete the job. Will not keep me updated on part needed to finish the job. Customer service is terrible. Will have to take to someone else to finish the job. Keep getting excuses as to why they can't complete the job.

Worst experience ever! Cancelled our appointment twice. Lied and said they broke the first windshield. It “fell” off the truck. More like I don’t want to work on Saturday. Finally had the windshield replaced to have it leak 4 days later. Can’t get a live person on the phone. After hours finally spoke with an agent who scheduled an appointment to fix the problem they caused. Now just called and said the problem is the headlight is leaking. How would the headlight be leaking into the windshield?! This is without even seeing the truck after they did something wrong during installation. Again can’t get help from a live person. Have spent hours on the phone. Still no resolution. Do not make the same mistake we made by using this company. WORST EVER.

On a windy day, their driver's door slammed into the side of my car causing a major dent and scratches. Safelite refused to pay for the damage and denied they did it. The red paint from Haj truck was still embedded into my black car. This company is awful and untrustworthy! Sonya from the Frederick, MD office is a very rude and nasty lady.

Did not honor warranty. Install was unsatisfactory. Rain sensor was damaged and they refused to acknowledge or repair it. It was past 30 days, we don’t get a lot of rain so some time had passed before I noticed there was problem. Go elsewhere. Removing glass repair from my insurance since no one in my area deals with auto insurance glass claims.

Booked a mobile appointment for Rock chip repair. They gave me 12 pm to 5pm window. But did not show up. Called me at 5pm saying their technician ran into accident. They rescheduled for next day with 12pm to 2pm window. The technician never showed up. Overall I wasted 2 days taking time away from work. I called advance industries at highlands ranch. They gave me a walk in appointment, job was done in 20 minutes and costed $64 for chip repair. Safelite was charging my insurance about $150 or more.

The experience started out good. Was able to get a decent price and get it scheduled all online. Then got a message that the appt. was cancelled and spent 3 days trying to resolve the fact that they weren’t sure if they could get the glass to finally they can’t get the glass- too bad, so sad. Unlike a local business who can have multiple suppliers, Safelite does not seem to have that same capability. Communication was terrible, and not local which was another big negative. I paid in advance so now have to wait for a refund to go to the place I was originally going to go to but didn’t just to save a few bucks and end up wasting time and back right where I started.

Safelite installed new windshield on 2021 Ford 150 XLT and told me that I had to go to the dealer so they can program my camera which they could not calibrate. Also my cruise control did not work. $398.00 cost to recalibrate and they will not pick up cost.

This will be my third windshield to be replaced since I owed my 2021 Chevy Silverado. None of them involved chipped glass and were all unique stress fractures from the bottom across or up. No explanation. You can’t even call these people and get a warm body on the phone to discuss why this is happening. Their voice system is set up so you cannot even speak with someone if you want to. I’ll find another place to get my windshield done.

I called Safelite and got quoted 450 for my back window, scheduled for OCT 4th. I got a text message on OCT 4th stating the wrong quote was given, it's now 745, and you have been rescheduled to OCT 10th. ( No prior call, no reason why, nothing but a text the day of my appointment. I couldn't make OCT 10th, so I changed it to OCT 15, the only available time.

These folks are the absolute worst. Waste of your time and treasure. Their techs don’t show if they pretend to show they have paperwork issues and…. They’re very expensive with a lot of add on fees. Very frustrating to have an appointment scheduled only to be called moments before and told “sorry we can’t make it try the web site.” 🙄 Website has no real people to contact just bots. It’s the worst. If you have another option chose the other option. Trust me.

Several of us were broken into at work. My passenger side glass was shattered and held together by the 3M tint so they tore it out damaging the rubber seal. I called and made a replacement appointment asap. Certain to include the term OEM. Boss said no worries he would cover the cost. (Never happened) A tech was sent out and came with the worst example of replacement possible. It leaked like there was no seal. It’s not like someone can say if you didn’t bring the right glass don’t put it in. They adjusted it and STILL it leaked.

The worst company I ever came across. They came to my house to change windshield. Brought the wrong size. Had to put old one back which at this point was crack all the way through due to the fact that they took off and back again 6 weeks later. My car not drivable. 10 calls, several emails from customer service to managers and nothing. They gave me new appointments. Never show up when I call. They said they didn't have my glass yet. Is a kia. No big deal. Finally I got tired. Call Glass.com. They send me Adrian Auto Glass the next morning. Glass was successfully changed. Incredible job done by them. No hassle. No headaches. SAFELITE WORST COMPANY.

Avoid this place like the plague!!! This was my second visit to safelite. The first visit was seamless. Christian was my tech both times. Very friendly and courteous. The second time I had a broken drivers window replaced. Later, I noticed my passenger side sensor light was on, so I took it to my local dealership and turns out Safelite forgot to plug my sensor light back in. So, The jeep dealership fixed it. I didn’t take it back to safelite because I am not a mechanic and had no way of knowing these 2 things were related. Safelite refused to reimburse me per Will ** the manager. He said he was told by their main manager Tim ** that I should have brought it back to them.

Never let them use an aftermarket product and they will try to call your insurance company directly and have them set it up for factory glass replacement. On day three now and still not calibrated, factory windshield next, after much aggravation and running around.

Today will be my 4th to complete my windshield repair. 1st repair was totally unsatisfactory. 2 they didn’t have proper glass. 3rd windshield was replaced but couldn’t calibrate. Going to 4th appointment today and pray for completion. Totally impossible to reach a person by phone for confirmation. AI is useless.

I recently visited Safelite for what I naively believed would be a quick windshield chip repair. The chip was smaller than a dime — I almost needed a magnifying glass to see it. Apparently, that was too boring for them, because within 20 minutes, they heroically transformed it into a full-sized windshield crack. Talk about going above and beyond expectations!

Made an appointment through my Insurance Company, they arrived on time. Patrick done a Great job. He was friendly but professional. I would highly recommend them. Great Service. Wipers and Windshield EXCELLENT!

Replaced our windshield and didn't have enough clips and damaged the molding. It's been a month and a half. They scheduled an appt at shop for 4:00 pm just to have the manager say they don't have the clips.

Do not use this company. They first installed a cracked windshield as my replacement and then after a week, the second replacement technician failed to recalibrate windshield wipers auto sensing and then denied any responsibility, refused to repair and then talked very rude, loud and disparaging to me as I am an elderly woman, while in person at the counter on their Ftl site...And then local manager took 3-4 days to reach out; after I reported this nightmare to corporate And...STIĹL, my vehicle's auto rain sensor is broken!!! With no acknowledgment of Safelite's duty to FULLY repair my car. GO to a dealership for expert repair & install and knowledgeable workers.

To all of the Safelites in Hampton Roads and beyond Y'ALL have the most trashiest business and customer service ever. Y’all told me lies and lies and more lies about the parts for my windshield being on back order… which never happened and also never returned my phone calls after me leaving numerous messages and speaking with person after person. You had NO INTENTIONS ON fixing my gasket leak around my windshield and telling me you were waiting on parts to come in. Safelite is the WORST COMPANY EVER AND I WILL NEVER DEAL WITH YOU AGAIN. I will be telling everyone about y’all POOR CUSTOMER SERVICE

BEWARE of Safelite if your car is fairly new with lots of technology. My airbags and windshield wipers (new wipers were installed with the windshield) did not work immediately after installation. Airbag warning came up immediately before tech was out of my driveway saying "Airbag failure. Seek service immediately!" There are sensors and fuses involved in the windshield that were improperly installed.

WORST PLACE TO GET SERVICE. They cancelled my appt and didn’t even call me. Came to my place, got incorrect glass and and realized after they took out my old glass and put more cracks on it. Then cancelled my appt. With no notification or nothing. Left my car in a non drivable state. Because I only had 1 crack and they left me with entire windshield cracked.

Brought my high end vehicle here as it was recommended by my insurance. They installed the windshield but handed the car back with an error message on my dash. I called their customer service number three times in three days and was told each time why would contact the manager of the store (Safelite doesn’t allow you to speak with the location directly). 9 days later I received a call from the manager and was I instructed to bring the car back (25 minute drive each way). When it was brought back, the manager acted like they did everything correctly and this was a warranty claim though it never worked correctly after they replaced the glass. I WOULD NOT recommend them to anyone that has a higher end car (Mercedes, BMW, etc) that has safety features in the windshield as it is apparent they don’t know how to handle these.

Review of Safelite: A Disappointing Customer Experience. My experience with Safelite has been nothing short of frustrating, marked by a series of mishaps that have left me questioning their reliability and professionalism. Initially, I contacted their Broward County office in July to schedule a windshield replacement at my home. I took a day off work to accommodate the appointment, but the technician never arrived, nor did I receive any communication from them. This lack of accountability was my first encounter with their poor service.

The back window of our truck exploded from lightning. Called Safelite to replace. 1st technician didn’t clean up any glass. Said his inverter for his vacuum was broken. We had extension cords he could have used. Called the office and 2nd technician came. By then my husband had swept up the driveway and got the glass out of the bed of the truck. Technician did good job inside truck. Husband had bag full of glass to throw in our garbage. We were charged a “recycling fee”. Was told it was for the rags that had chemicals on them that had to be cleaned. Not real happy how this was handled and the recycling charge.

Do something physical. I was denied service cause they said they had to Drive car (112 miles to empty) To calibrate glass. Understood but 112 mile gives you 56 miles to and from. Go elsewhere where by law you can choose any repair location and the insurance still pays. Show this company people matter and don’t give them money. Unless they lose their business they don’t care.

I have used this company 4 times for windshield replacement. Last used them in June 2025. I tried to use them again and couldn’t get ahold of an agent. Every number and avenue to reach someone expected you to jump through hoops with an AI bot. I found a local business that had a receptionist and even though there was extra steps for my claim to be processed it was much better experience. I will never use them again, and I do not recommend to anyone who does not want to spend an hour arguing with a robot to get a simple windshield replacement.

I traveled 4 hrs to look at and purchase a 1990 Buick Reatta. I was told that there were no issues with this car. Upon arriving and first laying eyes on the vehicle I observed it had a crack in the front windshield. The crack was located in the center of it and went from the very top all the way to the bottom. I phoned my wife at home and asked her to call a windshield replacement service to find out how much and if a replacement windshield was still available. She picked Safelite and apparently reached their central business center. She was told that yes, it was available and the cost would be $1360. before tax. Based on this information I made the decision to purchase the car.

This company is HORRIBLE!!! They scheduled my repair, and I paid them. Then, on the day they were going to show up, they called and said it would be another week before they could repair my glass. The reason they gave was that my glass was broken in transit. Really, you are a glass repair company and you can't ship glass safely without damaging it?!?! DO NOT EVER DO BUSINESS WITH THIS COMPANY!!! There are several other auto glass repair companies that can do a better job at a lower price. I suggest you go to Google and search for auto glass repair companies.

If I could leave, no stars I would. We contacted Safelite by recommendation of our insurance after our back windshield was shattered (but still in place). We made an appointment with them to have our windshield replaced in our driveway. When they showed up, they pushed the glass into our car, shattered most of it out and then realized they didn't have the proper parts to finish the job. They then left all of the glass inside of our vehicle the vehicle that we transport three children in on a daily basis. They said we would have to get in contact with their office to find out more about how long it would take to get the part.

Had an appointment in Longmont Colorado on 9/9. I drove approx 20 miles to find out their system was down. They wanted us to reschedule. I asked why they did not call and let us know before we drove to the appointment. They said their phones went down. I guess no one there has a cell phone to let us know. We made an appointment with Glass America. Very disappointed in Safelite.

If it were possible to give zero stars, I would. Do not waste your time or money with this company- especially the Fredericksburg Va branch. Scheduled a complete windshield replacement (2 weeks out) for 5 tiny cracks, used my Vin # to do so and paid the $430 in advance. Received a ridiculous amount of texts, phone calls, and emails over the next 2 weeks reminding me of my appt, asking me to verify my appt over and over, sending videos to 'prepare me for my windshield replacement', etc. Day of the appt arrives- had to take time off work as their "window of arrival" was between 1-6pm. Technician arrives, isn't there 30 seconds before he tells me they have the wrong window- the one I need will be AN ADDITIONAL $540, they'd have to reschedule, and it would have to go to their shop. ARE YOU FREAKING KIDDING ME? $1,000 for a windshield on a Kia??? Never again with this sorry company.

Mobile repair division gave a four hour window to do a repair and failed to show up after six hours. This was not an emergency and could have easily been rescheduled with a phone call, but there was zero communication from the company.

Scheduled a time and date and did not show in time Scheduled. Said between 8am and noon. Driver called 11:30am and said 3pm to 4pm. What a waste of a day to wait with no other option but to wait. If you don't bring vehicle in what a waste of time. Do better Safelite.

Scheduled last week. Guys shows up late and tells me I have to solder a wire on it? Then said it was broken and they needed to get me a new one. Nobody contacts me and I try to call them and stuck in a crappy automated loop. Finally get it to ring a customer service rep and then it times out and they say they are not available to help and go online. DO NOT USE.

I had a very negative experience at this Safelite location. My appointment was suddenly canceled by Maria (the woman with the New York accent), who later admitted it was because I didn’t call her back to confirm. However, her own message clearly stated: “If we don’t hear back from you, we will consider your appointment confirmed.” Not only did she cancel mine, but while I sat in the waiting room, I heard her call at least ten other customers with the exact same script, all I can tell you is if your appointment gets abruptly canceled just go right back on the website and reschedule yourself. Because apparently it looks like this woman does that all the time to other people as well. I was speaking to another person in the waiting room and they said that theirs was canceled as well at one point!

Safelite replaced windshield in my BMW 7 series and left the car all dirty inside and out with scratches and smug marks everywhere. Couldn’t get any help from customer service. I’ll never use them again.

Avoid this place at all costs. The manager is extremely rude and unprofessional.. If I owned this shop, he’d be fired on the spot for the way he talks to customers. Here’s what happened: On 8/20, my wife took our car in for a windshield replacement (through insurance). She drove it home, and we let it sit. By 8/23, I noticed a crack starting from the bottom edge of the windshield (a classic sign of an installation issue). I immediately emailed Safelite’s warranty department, got no reply, and had to call customer service. They scheduled a warranty appointment for 8/27. On 8/26, a rep called to “confirm” and rudely insisted I had to bring the car in, even though I had originally been told it would be mobile service. I still agreed, because I needed it fixed.

So first let me start off with my window cracking. I have search different companies and the prices kept rising and then I found Safelite, man am I glad I did, between given the option to pay right out or to do a payment plan, best thing ever. It helps me out big time. The second thing is Lance coming in clutch with calling asking if he could come earlier to do the installation, absolutely perfect timing and my car isn’t the best so my window couldn’t hold the window device so Lance had to have another tech come help and boom another amazing tech Halen came out and got the job done, super friendly cool guys, we had some laughs. It was great, fast service, great handle and car of the glass and my car. Thank you Lance and Halen. I really do appreciate you guys, amazing work and thank you for allowing me to watch from the side. It was a cool first experience so thank you, and thank you safelite!!!!

Worst service ever! Technician only had contract in Spanish for me to sign- I don’t speak Spanish. The crack he was supposed to fix- is now halfway across my windshield! They haven’t called me back either!

Technician, during installation of new windshield, accidentally got a few inches of black adhesive on the car's cream-colored headliner. He attempted to clean it off but rubbed so hard that he punched a hole in the headliner. We now have a hole the size of a nickel surrounded by black adhesive. I submitted 2 estimates, as requested by the store manager. He insists that the company will do the replacement in-house even though Safelite does NOT INSTALL HEADLINERS. They damaged my car while performing a routine windshield replacement - they are not certified to install a headliner. I contacted the VP of customer service, the VP of Operations, the Chief Operating Officer and the Chief Executive 2 weeks ago and have been completely ignored.

My experience them with Safelite was very negligence. I had to be rescheduled three times in order for my windshield to be fixed. There were also derogatory comments that align with racial comments being made by a worker that was very unprofessional. I’ve reached out to their corporate office several times to try to get this handled. Spoken with several managers that have ghosted me. Not followed up with me. Made me feel as if I wasn’t a priority. Left me having anxiety attacks, insomnia, where I can’t sleep. They didn't leave a good lasting impression for a company that is as big as them to assist me in my problems.

Refused to replace the windshield in my truck due to a spec of what they claimed was rust but was a paint chip from removing the old windshield. It was roughly 1/8 inch diameter. My truck is rust free from Florida.

Told me it would be a month before they could see me, ordered the glass, got an appointment. 2 days before the appointment, I confirmed it. Show up, they tell me they never ordered the glass. Come back a few days later, after confirming the appointment AGAIN and even asking if everything was ready to go, they said the glass was ordered but hadn't arrived. Why I had to drive 45 minutes TWICE for them to tell me they still didn't have the glass is beyond me.

I have an appointment at 10 am, I drop the car off at 8 am, one hour till closing, which is about 5pm, and received a text message saying that they are starting the windshield replacement now. Why it's a 2-3 hour job that would take 2 days to fix?

I had two chips in my windshield repaired last year in Everett, WA. Both repairs were done poorly and didn't even look like any repair was made, however I was told that the cost of the repairs would be deducted from the replacement cost if either chip started spreading. Recently I noticed that one of my chips had started to spread, and called for a replacement estimate. I decided to pay out of pocket rather than have my insurance premiums go up for another claim on the same damage. I was told that if I paid out of pocket, that I would have to pay the full price of the replacement rather than get credit for the shoddy repairs they performed last year. They do terrible work, and have awful customer service. I will never use or recommend Safelite again.

After getting a quote and appointment time I drove 35 min to the Union City location only to be told I would have to take my Polestar 2 to the dealer; Safelite couldn’t get the parts. Safelite left a voicemail on 8/9 which I did not see but confirmed my appointment on 8/10 via email which I did see as that’s how we had communicated. Went to Glass Inc, a small shop in Atlanta, they did the job same day. Unbelievable.

I am writing to express my dissatisfaction with Safelite's service and announce that I will not be using them again. After granting them a second chance, we are now in our third week waiting for a quarter panel window. Unfortunately, their communication has been inadequate, their professionalism has been lacking, and I feel that they have overcharged me with unwarranted fees. Also, they have not met their scheduled commitments, and my appointment has been postponed until the 14th of this month.

Safelite charged me $39.99 for recycling, even though I had already removed and thrown away all the broken glass and there was nothing to recycle. The technician (who was courteous and did a nice job) agreed with me, but said he couldn't remove the charge. I called every Safelite number I could get my hands on to request that charge to be removed and they absolutely refused. So I had to pay $39.99 for a service I didn't receive and they're fine with that. That's the kind of company Safelite is.

Safelite tried to scam me today. I got a quote online using all the correct information for my vehicle including the VIN number. Made the appointment and the tech showed up and reiterated my price. About 20 mins into the service he called me out to explain that the price doubled because they brought the wrong windshield. He told me these errors happen often and there is nothing he could do for me.

To whom it may concern, I went online to get a quote to fix one small crack in my motor home windshield and your quote was ridiculous $165.00 for a very small repair when I know you have a Safelite person right here in my small town of Pine AZ, which I have used before, then you send out a 15% discount for me to use you for the repair which is still to much. This kind of price gouging is unacceptable and will certainly take my business elsewhere. I will make sure I spread the word about your ridiculous pricing for repairs here in Payson and Pine. No wonder the insurance premiums are so high when you're billing the insurance companies these outrageous prices.

I took my Jeep to a Safelite shop for windshield repair. They only asked for make, model and year. They quoted a price of $650 and scheduled an appointment. The day before the appointment, they texted to say they were cancelling because they did not have the VIN. I called and gave them the VIN and they said they would call to schedule a new appointment when they had the windshield. Without calling, they scheduled an appointment for a day I was unavailable. I called another auto glass company. They gave me two price options: $325 for an after-market windshield and $550 for an OEM windshield. They were polite, professional and competent. Safelite is incompetent and a rip off.

Had a windshield replacement scheduled for 7:30 this AM. Nobody showed up but got a phone call at 11:00 saying they'd be there by 1:30, nobody showed up? Then they call at 2:00 pm to tell me they don't have the gasket? I wasted my whole day and I cancelled my service, very unprofessional, and terrible communication! I was a first time customer, never again! Rio Rancho, NM.

We have used Safelite multiple times for cracks in our windshield, and no problems. We decided we should replace the windshield in our 2005 Honda Element. Tech arrived at the house and, after about 30 minutes, decided he didn't have the right tools to remove the old windshield. My husband followed him to the shop, where they proceeded to remove the windshield. Upon removal, they found rust. They stated they couldn't replace the windshield because of the rust. Told us we needed to go to the body shop and get the rust removed, then we could get the windshield replaced. When speaking to the shop manager, Adrian, he acted like it wasn't his problem and offered nothing to help or ease our concern. He said it's safer and not illegal to drive without a windshield. WHAT? 1 not safer and 2 totally illegal.

The technician never showed up, and when I called to ask his whereabouts, the agent kept me on hold for 17 minutes before disconnecting the call. Never got a follow-up call or apology beyond a perfunctory prompt to reschedule. I found a local shop to repair the chip for one third of Safelite’s price. It used to be a good service, but that is no longer true.

I contacted Safelite to replace front driver's side door glass in an older model Honda Civic. A date was scheduled for them to come by my home the following week. The day before my appointment I received a phone canceling my install as they claimed they could not find a window for my car. What? I contacted a local glass and mirror company who readily found a new window, installed it two days later, and at a price much cheaper than Safelite quoted me.

Received (0) the most horrible service from the Cedar Hill, Texas location, was scheduled a home visit, the tech never showed up, I live 7 mins away from the location. When I originally scheduled the appointment, I asked is there a specific time for arrival so that I could plan accordingly? Their front desk scheduling person advised there isn’t and to just be available between 8am and 12 noon. I received a call 729am, I missed the call, when I called back no answer and no response at all! No one from Safelite has reached out and gave any explanation of any sort, it’s officially 1:00 pm.

The guy that came and installed the glass did great no issues there until it came to paying for the glass. I made an online payment for half cash and the rest with Affirm online and he said that it showed I needed to pay the full amount that the other payment didn't go through, so I got the full amount through Affirm and paid it but it still shows that I own for both times and Affirm won't change anything on their end until Safelite cancels it on theirs but when I finally get to talk to someone over there they said they can't figure it out on their end and refuses to cancel it, said they was here twice and I asked for proof and they couldn't show me any (I have cameras and looked no one showed up) so we are still fighting with trying to get our money back. The 3 stars are just for the installation! The rest of the company needs to do better.

Do not use Safelite! I recently got a chip in my windshield and planned to use Safelite as they advertise daily that they will come to your home and repair or replace your windshield. This is a blatant misrepresentation! There are several Safelite stores in my city, and not one of them would agree to come to my home. They mandated that I would have to take my car to their facility! If they blatantly lie about this, what kind of service do you think they would offer! BUYER BEWARE!!!

The Safe Lite on Elm Road in Warren, Ohio is absolutely an excellent place for a glass repair. The staff (**) are simply the very BEST there is. The glass repair on my Ford F-150 was perfect. The staff was very friendly and went out of their way to be sure the repair was done correctly. Thank you very much Safe Lite staff in Warren for being such a great group of professionals.

Beware at all cost. I had a appointment for today at noon. A rep called at 7am to say tech called in. They could not or would not send out another person. Just cancelled my appointment. Save yourself the headache and find another company.

They gave me an appointment for 8am to noon at about 9:20am July 16, 2025. I figured they called one of their techs to add another install. When they didn't show up by noon, I gave them a little more time. I had opted for text to communicate. Never got a text. When I tried to call them. The AI female that answers couldn't hear or simply couldn't understand me. It was a mess to get a real person to talk to. 30 minutes later I finally was talking to a real person. They said they had left a vm. Remember I opted for text. So I hadn't checked my vm, as I get so many from unknown numbers. I was told there was a scheduling problem. Not my problem. They should have caught that earlier in the morning. Not in the afternoon. They don't stand behind their name. They are incompetent. Never again even giving them a thought. SR in Edmond, OK.

I am writing to express my extreme dissatisfaction with the lack of response and resolution regarding my recent experiences with your service. On July 2, 2025, I had an appointment scheduled for 1:30 PM. We arrived early at 1:00 PM and proceeded to wait. During our wait, we were informed that the vendor had sent the incorrect windshield, necessitating a rescheduling of our appointment. We were told that this was an ongoing issue with the vendor and were apologized to for the inconvenience. Our appointment was then rescheduled for July 8, 2025, at 2:30 PM.

I scheduled windshield replacement with Safelite twice but they were not able to do the work. The first time, I took off from work and they called last minute to say they weren’t coming since it might rain. It never did. I rescheduled and took off work an 2nd time. The tech came towards the end of the time window I was given but wouldn’t do the work because he said he couldn’t double park. The street was too narrow. They had the address where I was parked. If they weren’t going to do the work where I was parked then where were they going to do it? Nobody said you need to be parked on a wider block. Do they not know how to do service calls in Manhattan?

I canceled our request with Safelite after six days of wait. They no showed twice because they had shipped the order to an address in Georgia… and also charged our credit card before we received any window. Numerous phone calls to employees in customer service and customer care that were shocked at the poor service we had received. The manager, Mr. **, at the Mishawaka location was not helpful. I will never use Safelite again. What a shame that such a simple request has taken six days!!!

Trevor W was awesome! He was so polite and professional to my 91 yr old dad! I hope to get him next time if we ever need him again. He was right on time, had the window in quickly & cleaned up after himself. Thank you, Trevor W!!! My Juliet, TN

I had a rock hit my window and the crack spreads across my windshield. I got a quote for $484 and I saved up 500 just in case your taxes and extra fees. That was the quote all the way up until the day of my appointment, which was a week after I scheduled it. I know I checked a box that says “I understand fees could be added for a calibration if necessary”, but the price never changed until the day of. I drove over a half hour for my appointment because they were not able to come to me which I found odd but at this point, I was willing to make the drive just to get my windshield replaced. I’m so glad I checked the website again before I went in for my appointment because that’s when I realized they tacked on another $495 fee for recalibration. I drive a 2021 vehicle that has a plastic piece that pops up from my dash it only tells me my speed limit and directions I hardly ever use it.

Absolutely unacceptable experience with Safelite. I scheduled multiple appointments for a windshield replacement, and they completely failed to show up each time — without so much as a courtesy call or any communication at all. I wasted hours waiting around, rearranged my entire schedule, and lost time from work because of their total disregard for their customers. This isn’t just bad service — it’s downright disrespectful and unprofessional. If a company can’t even bother to inform you that they won’t show up, it speaks volumes about how little they value their customers. Safelite has proven to be completely unreliable and not worth anyone’s time or money. Avoid them at all costs.

Wonderful job. Give a rating of 10 to the technician. Great customer service. Will recommend to my friends. Even vacuumed out my vehicle and washed the windshield. 5 stars from me. Quick service. Great.

I have used this location multiple times for insurance related issues. This occasion has been a disaster. The Nixa, Missouri location replaced my windshield in March. I was on work trip in April and looked at car and noticed that multiple trim pieces were missing and had come off. Took to location and they acknowledged it was an installation issue on their end. They ordered new pieces and installed them. My wife has an appointment on May 7th at 1:00 that day and waited at the store 4 1/2 hours for this job to be completed. She was told it would take 1 hour or so to complete.

I haven't had the work done yet for my appointment so I can't critique the actual work. What I can comment on is the amount of times that Safelite has contacted me to confirm my appointment. Email, Text and the next day after the text confirmation I receive a phone call to confirm the appointment and the tech states he will be contacting me two days from now to confirm yet again. (Overkill) and annoying Safelite

When I used Safelite in the past, I was very happy with my service. This time when I turned to them, it was not a good experience. The windshield installer was nice and punctual, but the new windshield was scratched. I understand... things happen. He said Safelite would contact me to have a new, undamaged, windshield installed. They never called contacted me. I tried calling, I could never get a representative and kept getting instructed to go to the website. The website instructed me to call the number that sent me to the website. It's very frustrating. I finally found a generic email address for them. I'm hoping it makes it to someone who can resolve the problem. I paid for the service online the morning my windshield was suppose to be replaced. I did my part. Now I need Safelite to do theirs.

Absolutely avoid this Draper location. When your insurance covers the OEM windshield and then Safelite installs an aftermarket, it COMPETELY voids your car's windshield warranty. When the rear view mirror fell off, my dealership wouldn't cover it because of the now voided warranty and Safelite refused to order a new one. The branch manager said the next best thing was to replace the windshield with another aftermarket. After they ordered a new one, I went to have it installed and the branch manager said she told me wrong and were now only replacing the broken bracket. She refused to make things right and would rather lose a long time loyal customer. There are plenty of other reputable glass repair companies to choose from. I would recommend avoiding Safelite.

Had a windshield replaced 4 days ago and now have a rock chip. Called and was quoted $279 to have it repaired so stopped at the business and was quoted $173 to have it repaired (no consistency in pricing). Not able to get it in either. Can drive across the street and get it repaired for $39.99. Man at the counter was very rude so that is the last time I will ever use Safelite. And will not recommend to anybody.

I used Safelite to replace my front windshield due to cracks on it. They put all the things I had on my windshield back on such as the EZ toll pass, my camera, rear view mirror etc. But I encountered several issues with them: 1. There was a blurry spot in my line of vision when it rained. Cleaning it and wipers didn't clear it. 2. The windshield wasn't sitting flush to the front of the car. There was a gap all around from windshield to the car without a seal. So a lot of debris would get caught on the sides. 3. The rearview mirror fell down. I wouldn't recommend this company

I had a scheduled appointment at my home on 6/25/25 from 1:00PM -6:00PM. I received a call at 12:45 telling me the technician was overcome by heat and I needed to reschedule. I took a day off for this appointment. I told the rep from Safelite I needed my car and someone needed to come back. I was told someone would come back at 4:00PM. At 4:15 I got a call the box was mislabeled and was the wrong part for my car and I'd need to reschedule again. The next opening was not until 6/27/25.

DON'T FEED THE CORPORATE GREED! Ladies, do not trust! Trim installed crooked and Safelite refused to correct. It looks like I have a dent in my Jeep! Looks worse than before! Safelite has tons of commercials and look like a well run company....Beware, it's a front. Ignorant technicians and greedy owners. Go with someone local. DON'T FEED THE GREEDY CORPORATE GREED!

SO HORRIBLE AND SO RUDE! PLEASE just save yourself the pain and go literally ANYWHERE ELSE BUT HERE!! I wish I could give -0 stars because the customer service staff spoke to me as if they thought I was retarded. One technician said my windshield had a minor crack and that it did not need repairing. Me being the worrywart I am decided to make an appointment to get a second opinion on it. The second technician decided it should be fixed and not even starting the repair process they made the crack bigger to the point where it was just a 1cm crack to two 10 inch cracks. All they did was touch it and the crack is worse than it ever was. I can see that sometimes things happen but I did not know before this and they did not inform me either.

I wish I could give 0 stars. Due to negligence during the repair of a tiny chip in my windshield, the tech cracked half my windshield and now I need a new windshield. I talked to several people at Safelite and they refuse to make things right. I won’t give them another penny and will never use them again.

Had a crack repair in November 2024. 6 months later driving down the highway I heard something happen on the roof of my car. When I get out, I discovered that the trim had ripped off from around the windshield and was bent back over the roof of the car. I took it back to the location I had it installed and they replaced the trim. Two minutes after leaving the shop I heard the trim come loose again. I was told by a technician there that it was a flaw on my Infiniti windshield. I then had another appointment to replace the trim and they put on a different colored chrome and different size trim which again came loose. Another appointment was scheduled at the West Bend location, which I went to and was told I was supposed to go to the Waukesha location which is 40 minutes away, except I was never informed of this. Then went through endless prompts on 1-800 number and finally got someone to order OEM windshield and trim.

They currently have my car. I dropped it off this morning by 9. All bays were empty. Hey - maybe I'll be done quickly? Nope. I am currently on hold trying to call. No number is provided for the location. All calls go through their horrible phone system. There is NO option to call and check on my car. After several tries I did get a live person on the line. He said he would put me through to the location. Liar. I only got sent, again, to the black hole of "all agents are currently assisting other customers". He did look up my car and said it had not begun service yet. So my experience so far and impression of their 'customer service' is pretty low.

WOW Tristen was an awesome tech. Will have another one for him soon. It didn’t take him long to replace it. Am very pleased with his performance. No complaints here. Keep up the good work. Thanks Tristen👍

Went through my insurance “Erie” to have Safelite fix the smallest ding in my windshield. Long story short, the technician made an error and cracked the windshield. Now safe lite does have a disclaimer in this, but the location and size should have been an easy fix not one with a risk of cracking. Hey well, let’s say s@&t happens and give them the benefit of the doubt. After cracking my windshield, I was given the option of making an insurance claim with a 500 deductible for a replacement. The shop guy told me a replacement would be much more than my deductible. I got a quote from a reputable competitor which came to 435. What a scam! Break your windshield leaving you with filing a claim that bangs you for the deductible and and also cashes in on your insurance! Don’t risk getting the so called ”free” repair! They screw up and you’re potentially out of your deductible or have to search around anyway. Go to a windshield repair place instead on your own dollar! They billed my insurance company for the botched repair

Do not use Safelite. Windshield was installed good but the tech broke the washer fluid line. Not a big deal, they go bad. He was honest and told me that his supervisor had been told and a new part was ordered. He said they would fix it next time coming through town. However, it has now been a month and I have called four times. Nobody has ever answered from the shop. I call customer service so they call the shop, no answer. Every time they said they left a message and someone would call me back, still nothing. Guess I should have read the reviews before I had the work done. This is terrible customer service. Just expected more from a company that has been around for a while I guess.

I can’t stand SAFELITE. They have replace three windshields after the initial windshield got a crack. The first the molding was all rippled. The second had visual problem. On the third my dash is not connect to the base of the windshield and it leaks in a car wash and rain on the driver's side. Every tech that comes out says I have to pay to get my windshield repaired now. They say there is nothing wrong. I have video of these failures and still these tech refuse to repair their horrid work. No customer service. You wait on hold for hours to be told there is nothing they will do. Safety on the road. I’m going to sue AAA and SAFELITE!!!

CARELESS Manager: **. 6644 Caminito Coors, N.W. Abq, NM 87120. **. As a Mother's Day gift my Son had my windshield replaced from cracks & dings from construction work debris on the freeway. The entire service was horrible. Instead of calling when on the way within the window of arrival, the guy just called standing outside my door, then he broke the new glass and tried to hide that from me as I kept checking outside and waiting, this caused a huge delay. Then He caused a lot of damage to my car and did not notify me. When I brought it to the shop by appointment the worker tried to be dismissive, then lied about what photos he was taking. The Manager said it wasn't covered under warranty. He was aware his employee did this damage. The original factory glass had never been changed before. The Manager said, they found the damage that way. Now, I am having to sue in order to get repairs.

I wanted a quote for a windshield. Nothing more. But your company wants to set an appointment for the repair before giving a price. WTF is wrong with you? Just give me a damn price and do not be so underhanded. You lost my business.

My Subaru Eyesight camera was destroyed by Safelite and they have ghosted me for 4 months regarding a damage claim. A new camera cost me $3300 at my Subaru dealer. They did OK with the windshield but I will never trust them again with the recalibration. They used to be a good company but are not anymore.

Scheduled a windshield replaced for a Chevy Tahoe the fee online $585. They texted on the following Tuesday before showing up and informed me, the total price would be $980. I canceled. What a rip off.

I had a very disappointing experience with Safelite, despite them being an approved vendor through my auto insurance for a glass claim. I scheduled an appointment in advance and was instructed to drop my vehicle off before 9:30 AM. At that time, I was assured it would be ready by the end of the day. Safe Lite had full visibility into the fact that my vehicle is equipped with lane assist, which requires calibration after a windshield replacement. Despite this, I was required to provide a credit card for my $100 deductible before any work was even started.

I had a Safelite technician work on replacing my windshield and wiper blades. The worker stole cash from an envelope that I had in my purse in my vehicle and the manager denied that this worker would do such a thing. She claimed that they take pictures of everything they are opening up and working on. Pictures and videos are 2 different things. I will be filing a police claim and hoping for them to do the right thing, but I know that they won’t. My first and last time with this company.

Used Safelite before several times, but NEVER again. They charged me for a service (recalibration) they did not do. Then the next month I got a chip, less than the size of a pencil eraser they came and "FIXED" it, said there would be a 1 or 2 in mark on the windshield, after being repaired. It was over a foot long and had to have the whole windshield replaced AGAIN. They told me nothing they could do, just have to pay to replace. They were out just to make more money. I went to another company with WAY better customer service and didn't overcharge me. NEVER again, Safelite

Received a quote and scheduled an appointment a week in advance. Confirmed the appointment, then received a call a day before that they don’t work on trucks older than 20 years. Needed the repair asap.

I called Safelite and we scheduled an appointment. It was today between 2:00 and 6:00. I didn't get an email, I didn't get a phone call and the representative from the company the technician never showed up. I still have a broken window when I contacted Safelite 1-800-800-2727. I was unable to speak to a representative about the no show, no call. My glass is still broken. They did not repair it. I am very unsatisfied.

The 1st time I was scheduled I got a call that my windshield came in damaged, that I understood, things do happen. The 2nd time I was scheduled, was a no call, no show. I tried to be understanding again, as it was a rainy day but when I called in 2 hours after my 4 hour window for them to tell me "They weren't able to get a hold of me" and they "must not have the correct phone number". Funny since they were able to call the first time. But now today, the 3rd time I was scheduled ANOTHER no call no show. This time, I called to get an update, again after my 4 hour window, and was told they would have the repair guy call me.

I had a simple chip in my windshield and they tried to sell me a whole new windshield. When I turned it down, he told me he couldn’t get all of the chip out and what was left was a pin prick. Less than one month later, the Chip is back and bigger. I cannot get response from the manager. I paid $173 for nothing. This was in Lafayette, IN 47905.

Prior to the service, there was a small crack on the front windshield, approximately the size of a penny. However, after the repair, not only did the original crack remain, but a new chip appeared next to it. This result was completely unexpected and very disappointing—especially given that our vehicle is nearly new, purchased only two months ago.

Here’s what actually happened to me. I think anybody is considering this company should read the reviews. This company is an embarrassment the Farragut office in Knoxville, Tennessee. I’ve been to many safety light offices over the last couple decades. This is absolutely the most incompetent and nasty facility I’ve ever experienced in my lifetime after two decades of being a loyal customer. Here’s my story, my next-door, neighbor children to a baseball broke my back window while and an expedition Natural.

Ever since Safelite contracted with the insurance companies, they are impossible to get on the phone, the wrap around automated service took me 25 minutes to get a person on the phone. Awful Awful. Customer service sucks.

From looking for a reasonably priced windshield because of unexpected hail damage until the end when Aaron came out to fix the glass, the service was wonderful! I love the communication that your company has! We had a great experience with y'all and we will be sure to recommend y'all to everyone we know and we will use y'all in the future! Thank you for making a stressful situation, easier! #grateful

We used them a few years ago, and it was flawless. Now they have changed everything to online only, which is a terrible and lazy business model. You cannot speak to any live agent to ask any questions at all (unless you've already ordered service). I will find a local place who actually wants the business! C'mon Safelite...do better. Your customers who made you who you are today deserve better!

A rock flew up on my windshield and caused a crack. I called my insurance company and they said Safelite would fix it. I told them I had to have a BMW windshield because the car was nearly brand new and getting an offbrand windshield would devalue the vehicle I had been told. The insurance company had no problem with that. I called Safelite. They didn’t want to come to my home. They wanted me to drive more than 40 miles away and I told them no way you’re coming to my house to fix this. So they made me wait three weeks. The guy came out and before he got started, I said is that a BMW windshield? He said no we don’t do BMW windshields. I said then take that back. I already discussed this with my insurance carrier and they said I could get an OEM BMW windshield. So I had to wait another three weeks.

I had a small stone chip, less than 1/8 in, front windshield, you could hardly see it. The technician shows up looking very unprofessional, many ropes and chains hanging from her pants, which she then laid up against my vehicle. Repair made and now I have 3, 2 1/2 long cracks and the chip is more noticeable than before. Technician stated that sometime the machine they use with its high pressure cracks the windshield. They know this will happen. I’m sure I’ll have to replace the windshield soon, but will NOT go to Safelite.

**Absolutely Terrible Experience – Never Again!** I scheduled my appointment online with Safelite several days before, thinking I’d be in good hands. The day before my appointment, they called and told me I now had to come to the store at 7:30 in the morning—no explanation, just a demand to change my plans. I rearranged my schedule and showed up on time, only to be told my car wouldn’t be ready until 4 to 5 p.m.! That’s the whole day gone, and I had no way to get home.

Then I reached out today and support personnel said it's not covered and trim flew off due to 'wear and tear'. I explained trim only came loose after Safelite tech repaired windshield. I've had the car over a decade and trim never came loose! She then said you should've called when trim came loose but now it's too late. What bull crap! I would seek a different company for future repairs and advise anyone reading to do the same!

The representative Kathryn B. was very patient and very helpful when scheduling glass repair for three of my vehicles at the same time. The scheduling was difficult but she stayed on task and completed the process. High Marks. A++.

Safelite made a appointment with me to replace a corvette windshield only to call me a day before to tell me that they can ONLY get the glass from the dealership and my price almost TRIPLE. Now remember this is the day before installation and other LOCAL PLACES can get it in two day and not even close to the NEW PRICE Safelite gave me so I would give them a lower rating than 1 star but it not offer just like my WINDSHIELD was NOT with them.

I've scheduled an appointment with this company through my insurance twice and both times they brought out scratched glass. I cannot fathom why the glass isn't expected prior to the installation appointment. It's a complete waste of my time to take off work and rearrange my schedule to accommodate a 4hr appt time twice to only find out that it can't be installed due to faulty glass. I have never had an issue with this company before now.

Had the windshield replaced in our 2020 Lincoln Corsair. Was charged $495.00 to reprogram ADAS system, which took the technician 10 minutes to complete. I questioned the price and was told to contact their office as the technician had no ability to change pricing. I called the dealer and was quoted $136.00 to program, but too late as I had already paid Safelite. BEWARE!! Their charge for re-calibration is unbelievably high and their management said no break, it's a flat fee...

Hello.... My windshield work is done... The technician Taylor was a really professional guy and the most important thing very nice!!!! Completely Satisfied with the services.... Thanks Taylor.... Jose from Parrish FL....👍

Worst experience ever. Could never get through to the shop to get my driver window replace. Been at it for more than 7 weeks, spoke to a supervisor and got back to me one day and never followed up with me again. It's be horrible. Just going to replace the window myself and messed up my driver door on my lease

They are lied. They want me to pay more money. This shop I will never ever come step my feet at! 812 dollar they charge. Less than a month windshield broken. It was park there 2 week at the house! They waste my time to tell me reschedule.

Was a customer several times with no issue. This time, the call center person quoted a price for the OEM glass I requested. By the time of my appointment, they had doubled the price, saying the call center was wrong. Cancelled appointment and called headquarters and district manager but finally got a resolution. Even the day of the new appointment, they still argued about the price. The person who accidentally damaged my window was paying and I was not going to allow Safelite to double the price. They said," what do you care, you aren't paying for it". I was stunned that they thought it was ok to charge the person double because it wasn't my fault! I will NEVER recommend or deal with them again.

I scheduled with Safelite to have a windshield replaced. The morning of the replacement, I received a call that the windshield was damaged in the warehouse and the next available appointment was one week away. I received confirmation of the appointment on the evening before the rescheduled appointment; however, on the morning of the appointment, I received a call that the windshield had not arrived and I was asked to reschedule again. In addition, the quoted price on the windshield had increased between the first appointment and the rescheduled appointment by $45 without any changes to the order. At that point, I decided to cancel with Safelite and sought services elsewhere. I was able to schedule with Novus within two days and total price was less than both quotes from Safelite.

Very pleased with my technician, Eddy. He was very professional. He even came early, very fast and efficient. I would definitely recommend this company. I love having a new windshield. The crack kept getting worse and worse. I was very happy. When I called to make the appointment, the receptionist was very professional and polite. They came to my work and did it right there, so I didn’t have to even go anywhere.😃

From the time I scheduled this to the end of the service, it was a wonderful experience. Jenni at the front desk was very cordial and helpful. The installer, Alex installed my windshield and ran it through calibration in less than an hour. Wonderful experience overall!! Thank you all!

I had a windshield replacement at Safelite….BEWARE BEWARE! About 5-6 weeks after the install, I drove 3 hours to Phoenix for a funeral. As soon as my car reached 75 mph, my windshield was WHISTLING on the passenger side. It whistled the entire 3 hour trip. I went back in today, ONLY 3 months after my install of a new windshield. I told the staff member about the whistling issue when I’m at higher speed. The agent told me "SORRY, WE CANT DO ANYTHING FOR YOU BECAUSE IT ONLY HAS A 30 DAY WARRANTY." When I picked up my car after the windshield install, NO ONE TOLD ME I only had a 30 day warranty. He said it is in “the brochure”. WHAT BROCHURE???? I never received a “brochure” nor verbally told that I only had a 30 day warranty. While I was in the Safelite Shop, there was a HUGE SIGN next to me that clearly states…..”LIFETIME WARRANTY because we know things happen”.

I had my windshield replaced and the installer left the bottom trim off and there was a gap of 1/4" to 1/2" between the trim and the windshield. I texted the installer twice and left a negative review on the survey. They emailed me asking if they could contact me about the issue and I said yes. It's been 2 weeks and still no word. This kind of customer service leave a lot to be desired.

Today on the way to work, a stone hit my windshield and chipped it. I tried to contact a local Safelite shop to see if they could take a look at my issue after I get off @ 4 p.m. I couldn't get past the auto answering system to speak with a real person. So I called a local independent shop. I will be stopping into their shop later this afternoon for them to asses the issue & repair.

On 05/03/2025 at 8:00 am, I got ahold of Safelite Customer Service and found out that the appointment on that day at 9 am at West Sac location would be with After The Market product. So, I got my initial appointment on May 3, 2025 at 9 am to be rescheduled to May 10, 2025 at 9 am to use OEM part. I was told that updated email would be sent but I got nothing in the email. So, around 10 am on 05/03/2025, I called Geico and checked to make sure about the new appointment, and see if I could get updated email confirmation. Geico lady said she would tell Safelite to send. I NEVER received the updated email from Safelite.

It's been 3 weeks with my blown out back window. Reported it 3 weeks ago on my insurance which yes it's free with my paying insurance but they will not take us as a priority. We pay good money for this warranty. Not pleased with this company. It's raining a lot in Massachusetts and I needed this window down ASAP and they could not do it. Said the shipment is going to take a little bit of time which I understood but then when I called my company and said they still had it but did not contact me saying they had it. Now I have to wait another week because I didn't call when they should have called me saying it was in. That's crap.

I had my repair done in Newport, RI. My Safelite tech, Dominic, was awesome! He contacted me to know what to expect and when, and went out of his way to accommodate me for the time of the repair. Would rate him 10/10!

Tell me why they charge 400$ to recalibrate the windshield when it doesn’t have to be done if it isn’t UNUGGED!!! So dishonest!! Ripping people off. Then there is the huffing and puffing from the receptionist and the sheer annoyed disposition of the service people. Call around! Get quotes! Don’t get ripped off!!! Hackensack location.

I had windshield replaced and during test drive to calibrate they said they had to stop very quickly and switch lanes to avoid a collision. After that my tire went flat and the caliper went costing us 277.00 and the tire was free (we had a warranty). I called Devin at the Flint MI location and he said he would research and call back and he did not - I called him again and Crickets.... I have tried to contact Safelite directly multiple times without a call back or anyone to pick up. WORD FROM EXPERIENCE - GO TO A LOCAL GLASS DEALER TO GET A REPAIR and to boot they didn't even attached the piece behind my rear view mirror.

In the past I have had no problems. Twice this year already (2025) I have setup an appointment to fix a chip only. Twice the service tech Tyler has called to say he is on his way. Twice he has canceled the appointment soon afterwards without letting me know. Twice I have set aside between 12-5 pm for them to show when I could have been doing something else. The only reason I gave two stars is because of the good work in the past.

I had a small chip in my windshield on a new Bronco. I contacted progressive my insurance company and I was forced to use Safelite. I scheduled the appointment and a Safelite tech came to my work without any explanation as to how the process was going to work. He took my keys, was gone five maybe ten minutes, handed me my keys and said, "Sorry. I broke your windshield," and left with no paperwork with my signature on them.

I made this mistake of calling Safelite for a small window chip! The guy came to my work, never asked me to sign anything, never discussed risks etc… and proceeded to put resin in the chip and then told me he had caused the chip to crack across the entire windshield and now I needed a new windshield! Then I’m told that they can’t replace it at my home as they advertise because my 2021 Toyota needs special calibration for factory camera equipment on my windshield!! They never told me there was a risk of making my it worse!!! Now I have to pay a $500 deductible! I called and asked to speak to a supervisor. 30 min later I hung up because I was at work and no one ever took my call!! Go elsewhere. It’s a scam!!!

If I could give negative stars, I would. I started with a pea-sized chip on my windshield, and Safelite left me with a 12-inch crack. They claim that their work is backed with a lifetime guarantee, however, they want to charge me for a new windshield. To have a professional technician come and do a job and leave me with it worse off than when they found it, and ask me to pay for it, is absolutely terrible customer service, and I will not be using them again. My money will be going to a better deserving company that can do the job right.

My review is not about the work they do but rather how quickly they sell your personal data. I went online to get a quote for a new windshield and within 60 minutes started getting telesales calls from insurance companies, glass companies, vehicle transportation companies. I have literally blocked 23 numbers in the past 2 1/2 hours. Sent 5 to vm while I was on getting my appointment scheduled with Safelite. They were the only company I went online for a quote and they only company I provided mobile number to. Shame on you Safelite.

I went to Safelite in Hampton Virginia and the receptions told me it's definitely got to be the regulator of the window that's causing it not to roll down and up.. I knew that was incorrect that she should not be doing that and giving a diagnosis without a mechanic seeing the car. She proceeded to demand that I go to a car repair parts store and buy a regulator and then make an appointment to come back. After waiting an hour and a half to be seen on the appointment day, the mechanic came and said he had put in the regulator but it wasn't correcting the problem of the car window rolling up and down. I should have insisted that they diagnosed the car before doing any repairs. He comes to me and shows me what's wrong with the car that it's a yellow wire disconnected from a little cubicle shaped item that collects and holds all the wires. He could not do anything further for me and put the car door back together incorrectly.

Not a fan. The FTL branch “fixed” my windshield. And an important safety measure is to calibrate the safety system/camera. How effective do you think they are at calibrating when they can’t even attach the mirror/camera sufficiently? Better off at the dealer!

Safelite Glass repair McAllen TX. Yesterday, the passenger side front glass exploded out of the window. I immediately called my insurance company, who guided me to Safelite. My deductible is $495.00, and the price Safelite showed without taxes, was $388.80. Surprise! There is a $39.99 recycling fee for the glass. We have already cleaned up 80% of the glass at least. I am sure there is some stuck on the door panel, but it can not be much. When I asked the technician, Alex (who is a really nice guy and great tech), he said it was a fee negotiated with the insurance company. If I wanted to do it without the insurance negotiated price, it would be more.

Avoid this business at all costs. I had my windshield replaced by them in 2023. In 2024, a chip appeared and they repaired it—but now there's a crack over 5 inches long at the exact same spot. When I called to ask about their warranty, I was told they wouldn't even refund the cost of the repair if I choose to replace the windshield elsewhere. This is incredibly frustrating and feels like a complete scam. Save yourself the trouble and go with another company.

This is the worst company I’ve ever run across for customer care. It isn’t possible to speak with a human or even a good AI. If you get a quote online you have to choose options for your vehicle that are confusing and then choose what kind of service you want, standard, premium or glass without an explanation of what each service offers and the difference between them. Choices are required to move forward. There is no way to ask for clarification or assistance. I tried for over an hour to get any kind of help. A company that refuses to speak to customers is no place to do business, even if the price was the best. Safelite was nearly $200 more than any other glass company and no explanation for why. I will pay more if it’s justified by better service, quality or customer care, Safelite has none of these.

I took my car to Safelite in Cooper Arlington TX to replace the windshield, to be safe I replaced it with OEM glass and paid the difference because insurance did not cover it. Then they calibrated it but failed because the Adas camera was not in the right position or the glass and installation tools were not up to Toyota standards. I had to take the car back with no safety and the Dashboard messed up. They said it would take a week or more before they could do it? Is this correct? And what if it can't be done? The technician here was nice but had no experience with calibration, next time I will take it to a Toyota dealer.

I have had the worse experience with this company. I initially made an appointment in Conway Arkansas. I received a message a few hours prior to my appointment that my windshield was delivered and broken and they would have to schedule another appointment. I agreed to another appointment at a different location the Bentonville location. I took my vehicle there and they stated they couldn't service my car because they needed another windshield that they could recalibrate. I was fine with that.

Horrible ! When my car, was returned to me there was a substantial cut in the driver's seat. I notified the location and basically my concern was dismissed when an email and some photos! No concern of how this could happen and no action taken to find out. Just your seat was covered! SAFELITE does not require your car floor to be covered - left dirty!! But you are suppose to believe they take the necessary precautions with your vehicle so that these incidents don’t occur.

Paid for windshield and wiper replacement. They forgot to replace the wipers. Would not come back to install them or even issue a refund for the wipers! Very bad business practice. People are rude and unprofessional. Have used a different company since then. Would not recommend Safelite.

I broke my window in my car. It was nice so I had to drive it to my appointments. It worked fine. They put the window in - and the back door will not shut. Wore my battery dead! Took it to a Jeep dealer - who said they did a terrible job. They got glass inside the latch and now it broke my latch. Door won’t close. Keeps trying to shut. I have no car to drive. I called it said it was his problem. I asked him if he put it in. He said no, he wasn’t their guy. He was rude!!! And now I have a $1200 bill to pay for a new latch.

I really can't rate the service since they didn't come out to my house to replace my windshield because of rain. Despite that every email Safelite tells you to provide a cover for their technician in case of rain, which I did, I still got a phone call and was asked to bring my car into the Safelite location to do the work there because of rain. I lived up to my end of the terms only to have them back out of theirs because of rain. Even though every email and text message they send you about your appointment tells you to provide them cover in case of rain, they won't come out.

Cancelled my appointment with no notice. They have no customer service to support issues. I had to wait on a text line for 30 minutes to finally get a response. When I tried to call the # I was greeted by a robot who told me to use the website. AWFUL SERVICE.

Mike V from the Raynham Ma office just came in and did an excellent job on my car. He’s extremely knowledgeable, polite and professional. The job he did was flawless, greatly appreciated his help. I would recommend this gentleman and Safelite to anyone. 100%.

This company installed my driver's side window. on my Y. They forgot to plug a connector in then when you close the door the windows goes down so it doesn't hit the Frame of the car. Then I Text. The installer has not got back to me. Tried calling CORPORATE. THEY tell you to go to the website. THEN THEY HANG UP ON YOU. NEVER AGAIN. 😔