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Midas Mufflers
Midas Mufflers
Overall Satisfaction Rating
1.24/5
  • 5 stars
    11
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    22
  • 1 stars
    246
Based on 280 reviews that contain star ratingsSHOW RATING DISTRIBUTION

Midas Mufflers

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504 Midas Mufflers Consumer Reviews and Complaints

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Verified Reviewer
Original review: July 3, 2018

Midas Mufflers 1150 S Santa Fe, Vista CA I would give them a '0' if possible. I am a Female Senior. In shock, disbelief, taken advantage of and very disappointed. Hit a berm with my Elantra causing a noise/vibration at the rear of my car. Road test and search under car. One tech could find nothing. Second tech says found a nick in the shock. **: Estimate 1: $517.27 Rear shocks and struts. Estimate 2: $878.97 all four shocks/struts. ** says: 'Best to do all. If not car will be off kilter.' Can be in by 7:30/out by 9:00 AM. Took car to Matt @ American Auto Clinic in Escondido, CA. 2 road tests. Search under car. Result $0:00 for time and labor. Tighten a bolt which had come loose on shock from hitting the berm. How is that for customer service and honesty?

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Verified Reviewer
Original review: June 27, 2018

I took my Saturn in for an oil change and to have the transmission fluid sensor checked (my engine light was on and the OBDII was giving me a code suggesting it was the transmission fluid sensor, located beneath the battery in the engine compartment). The technicians were smoking cigarettes inside the garage and even allowed one of the other customers to stand in there and smoke. When my car was returned to me, they had a long list of things that "needed to be fixed" (various leaks, etc.) which I doubted since my garage floor shows no signs of leaks from my car. I told the manager that I wasn't happy that they were smoking around my car when the doors were open and the window was rolled down. Sure enough, my car had some smoke odor when I got back in it.

I called Midas HQ and gave them a complaint. A couple hours later, someone claiming to be from HQ called me and invited me to "meet him somewhere" so he could deodorize my car. Unless their HQ is local to me, I have reason to doubt the caller was whom he claimed to be. Of course, I declined to meet him anywhere, especially since his voice was rather similar to the manager at the shop earlier. Please be advised that your car may end up reeking of smoke if you take it to Midas! If you dislike cigarette smoke, you may end up spending the day cleaning your upholstery and detailing your car as I did. Not fun and not cool!

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Verified Reviewer
Original review: June 24, 2018

Midas 1720 John F Kennedy Rd, Dubuque, IA 52002 - I should of grabbed a video, no way people will believe what I am about to say. Basically this Midas is the ** of all Midas's. The mechanics not only look like prison convicts, they are actually on parole (manager told me). Anyways the swearing, yelling, and cigarette smoke set the mood for this place. I only went in for an oil change. I am not even sure if they changed the oil, I need to take it to real shop on Monday. Everything else is closed now. While I was there the police were there taking a report on a mechanic that threatened a customer. I did not get to see that go down, would of been interesting. I wasn't sure who the manager was, I ended up asking and his name was **. I had to ask two people before I found out. The first employee (**) said " ** off" when I asked him. I told the manager what was said to me, he said, "Just ignore him. He's cranky." Midas is not what it use to be.

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Verified Reviewer
Original review: June 22, 2018

The reason for the review is because Midas take the public money for a brake service and do a shade tree mechanic job. I went to Midas because when I press on the brakes my car was shaking. I have now been back there 7 times and my brakes is still not fix. I would have done better if I got a shade tree mechanic to do my brakes. Even though I have a lifetime warranty on parts it does not include labor. They are trying to charge me 150 dollars to repair my brakes.

2 people found this review helpful
Verified Reviewer
Original review: June 22, 2018

I was quoted one price to replace my brakes and when I got there they went from the quoted price of $190.00 to $290. I told him I was not willing to pay this and wanted to leave. The manager, Sean said he would give me the brakes for $190.00. He then insisted I needed a new radiator, my oil changed and rotaries so my $190.00 quote to replace my brakes is now up into the thousands. I told him I could not afford that and to just do the brakes. I also told him I had a coupon, this was a Groupon I paid $90.00 and the rest of the cost was covered by the coupon. Sean became extremely combative, disrespectful, and rude. He said “what's your problem, you don't have any money?” I said I came here to get my brakes replaced because I had a coupon and that's all I can afford at this time.

I work full-time and I am a college student so I am on a budget. Sean then started telling me that if I did not get my rotors replaced that I could be driving down the freeway and not have brakes and kill someone. I asked how this was possible because I was getting new brakes and Sean became more combative and verbally abusive. I reminded him that the number gave me on my rotors were within the legal range to drive. He was being such a bully and calling me names that I began to cry. I just wanted my car back.

The brakes were replaced but when I went to give Sean my coupon to cover for the repairs Sean refused to accept my coupon and charge me full price. Sean was a bully and he scammed me. I went there simply because I had a coupon that I paid $90 for and it would cover the cost of my brakes which in the end Sean refuse to accept and charge me full price. At the very beginning of our conversations I told him I had a coupon so I had to stay within the range or what if you can get allow me to spend. If Sean was going to refuse my coupon he should have told me BEFORE the service was done on the brakes so I could have taken my business someplace else. A coupon cost me $90 plus $190 for my brakes so I ended up paying $280 for brakes that should have only cost me $90 I paid for the coupon. I would never take my car here again.

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Verified Reviewer
Original review: June 21, 2018

The muffler on my 2002 Rav4 separated from the exhaust pipe. I brought my vehicle into Midas Mufflers (Kanata Ontario) for repair. After putting the vehicle on the hoist I was told that a substantial piece of the exhaust pipe needed to be replaced along with my muffler at a total cost of $1400.00. I thought the muffler looked fine as well as the exhaust pipe. I asked if a sleeve could be welded onto the exhaust pipe to reconnect it onto the muffler, as there was a joint right where they had come apart. I was told that it could not be done.

I told the service adviser that I was not going to put $1400.00 dollars in the vehicle and asked that he remove the muffler and I would make other arrangements to repair it. The service adviser asked me to wait a moment. When he returned he advised me that they had another solution to fix the muffler and that he would save me all kinds of money because this repair would cost only $350.00. He advised me that they were going to weld a sleeve on the pipe and the muffler. I was of the understanding that the other piece of the exhaust pipe was going to be replaced as well. The work was completed and I paid my bill.

A short time later I had occasion to look at the work that was done. For $350.00 dollars a six inch piece of pipe was welded onto my exhaust pipe and onto the muffler. This was what I had asked for. No other work was done on the exhaust system. When I returned to complain about the cost of the repair, I was told that I had approved it. They were right I did but I was of the understanding that I was getting value for the repair. I trusted the service adviser's opinion and was wrong to do so.

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Verified Reviewer
Original review: June 8, 2018

4/6/16, my son had his oil changed at Midas in Wakefield - he was living at URI, and therefore, I wasn't able to notice that oil was leaking from the oil pan. Went to another mechanic for tires a few weeks later. Mechanic noticed the leak and said that the oil pan plug was put in crooked. Immediately went back to Midas and they said they could "fix" the pan without the need to replace it.

Whatever they did, didn't fix the problem. We would have to bring the car back in to have the plug overly tightened to lessen the dripping. Essentially, they used an oversized plug or something. They eventually told me the dripping was coming from somewhere other than the plug - that IS NOT TRUE. Just had an oil change at Firestone. Pan was all wet within a day of the oil change. Went back to Firestone and they said the plug was leaking and that it looked like someone had already altered the pan threads. They tried putting on a larger washer, but the leak is still there. I am having the pan replaced - $379. This is all because Midas in Wakefield cross-threaded the plug/inserted in at a crooked angle and caused a leak. They could have easily offered to replace the pan due to their mistake.

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Verified Reviewer
Original review: May 15, 2018

Went to buy tires for my f350. Was sold the wrong size. The tread started peeling off. Took truck back and was told it was a tire rod/shock problem. Took 2 days off of work (I'm a contractor) for 2 different mechanics to look at it. Was told by both that the tires on my truck aren't rated for my truck. Filed a complaint online and was called by district manager. He said he wanted to make it right. Take another day off of work to meet him after I had confirmed our scheduled time. The guy did NOT show up! When I called he had an attitude with me because he forgot our appointment. I will be suing Midas.

3 people found this review helpful
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Verified Reviewer
Original review: April 17, 2018

This has been the worst experience. So starting back end of March, took my car in to get worked on since front (what my fiancee and I thought were my brakes) squeaking. They look at it and say the brakes are fine and that it's a different issue. So $1000+ later, think my car is fine. So took it in to get inspected 2 weeks later for my tags. All the sudden my brakes are "metal on metal". Wtf! So back at Midas now. 2 hours just to look at the car and figure out the brakes situation (seriously?). Another 2 hours to fix it. Yay, that's great, cause no one needs to go to work or anything. But they're giving a "discount" on labor. Should have been done right the first time so not wasting a day, being late for work, and I'm starting to think that $1000 issue wasn't an actual issue... That it was in fact my brakes like had went there for to begin with! I am beyond frustrated and annoyed with Midas.

2 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: April 4, 2018

Went in to get an oil change and check the light that came in for parking brake and ABS light. They told me the light wasn’t on when they checked it out afterwards. He told me they can scan it but doesn’t mean they can fix it which is all I wanted anyway but they were already done and to do that they would take it back and it was the day before Easter they wanted to get out of there. So I left satisfied, now 4 days later I am cleaning up the car inside wiping off where my foot rests while driving, and I see a open port that says OBD, now I know the cover is gone so I immediately call them.

Then I notice the plastic is cracked around the port. So more frustrated I explain to them on the phone. They tell me bring it back in and it’s not serious. My car is old and I said that it is a big deal. It’s my car it’s a BMW and whether old or not still same price for the parts. They told me bring it in to look at. I will but I’m not near the area now, this is ridiculous that these people can break something on your car and not even care.

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Verified Reviewer Verified Buyer
Original review: March 31, 2018

On November 6, 2017, I went to Midas Auto Service located at 215 West Route 59, Nanuet, NY 10954 to replace my Catalytic Converter. However, a few months later my check engine light illuminated and once again requiring services once again for an Evaporator Valve. On March 24, 2018, I had that replaced however, on March 26, 2018 the check engine light illuminated once again. A week later on March 31, 2018, I returned to Midas. I was informed that I need additional repairs costing over $2,500. If I was aware of this sooner after being there on numerous visits the costs would not have exceeded that amount. I question the capability and reliability of the mechanics being employed by Midas.

6 people found this review helpful
Verified Reviewer Verified Buyer
Original review: March 6, 2018

Went in for exhaust. Service mgr ordered wrong exhaust, cut it apart to make it fit, (used flex tube). Flex tube started leaking, I was told I would have to PAY 800.00 MORE TO GET DEALER PART. I said no, he said he would give a 2 year warranty on flex tube repair. 2 days later I still do not have a car. At a time when retail is dropping off the face of the planet, I can't understand why a place with such poor service is still in business.

4 people found this review helpful
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Verified Reviewer
Original review: March 5, 2018

I went in for a oil change, brakes, and tire rotation. Midas in Florence, KY over torqued my lugs causing damage to my bearings and my brakes. They replaced them, but I will not be going back to that shop.

3 people found this review helpful
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Verified Reviewer
Original review: Jan. 30, 2018

Going to the shop is like taking your life into your own hands. My daughter went for a routine oil change. She left the shop and started to drive back to school. She got to the light on the extremely busy road. At that point both back wheels fell off the car causing several thousands of dollars in damage and irreparable psychological trauma to my daughter. This was complete negligence...and could have cost my daughter her life.

12 people found this review helpful
Verified Reviewer
Original review: Jan. 19, 2018

Midas Mufflers 5938 Market St Youngstown Ohio 44512 Sold Battery for $211.00 to a girl. They said she needed it & did not. After they put it in no difference. Car still would not turn over or start. Then they told her, "Too bad. You are stuck with it." She wanted old battery put back in. They said, "No!" They just took advantage of this female & many others.

10 people found this review helpful
Verified Reviewer
Original review: Jan. 7, 2018

Went to Midas (in Billings, Montana) this Thursday. My driver’s side window somehow fell off the tracks, I couldn’t get it to roll up without the window dropping about half way. Went in to get it fixed, paid 250 dollars. Went out, tried the window and it still dropped about 2 inches, you had to roll it up multiple times before the window would actually stay in place. Went back in. Told them the window still is working right, their exact words “Ooo yeah we were going to ask you about that, did it do that before it started messing up, some vehicles do that as a safety mechanism, so you don’t lock your keys in your car.” Which doesn’t make any sense, whatsoever. I proceeded to say “No my car didn’t do that and that doesn’t make any sense, I just paid a lot of money for this to work.” They just looked at me dumbfounded. I got nowhere with them and now I’m out 250 dollars with a window that still doesn’t work right. Will never be going back ever.

7 people found this review helpful
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Verified Reviewer
Original review: Jan. 5, 2018

Worst experience, unprofessional, poor customer service and poor work service. I brought my car to Midas (99 St and 3408, Edmonton, AB) on Dec 16, 2017 to fix my acceleration problem and starting issue. I had bought a new car battery thinking it need a new battery, but according to the store serviceman it was a starter issue and they will look at it and look at my acceleration issue. I left them with the car from 9am - 3pm. I came back to a bill of 940 dollars to fix all the issues. I paid and left. This include an inspection and engine diagnosis.

Problems:
1. They forgot to put my timing belt, they called and asked me to bring the car back on Monday - Dec 18.

2. On Dec 28 my car dies and unable to start. I call AMA to come and boost the car thinking wasn't a battery issue. The batter new as I bought it on Dec 14. 2 days before bring the car to Midas to find and solve the problem. I spoke to Store Manager on ** on Saturday and told that, "My car wasn't starting and I needed the car tow to your shop to fix it". He gave me the towing company they used and told me to call them and they will 75 dollars of the towing. I called the towing company and it cost 110 just for hooking up the vehicle and another 60-70 dollars to have the car towed to the shop.

Jan 2/18. So I called back the shop to be told that they can't do anything until Tuesday (Jan 2). I left a voicemail for someone to call on Tuesday morning. I didn't get any call, I called the and spoke to ** @ 9:45am and asked him to have someone to come and tow my car to the shop to repair it. Since I paid 940 dollars for this issue to be fixed. And they did an inspection and diagnosis of the car and replace the star plug. So as far as I know I paid Midas to find and fix the problem. They finally towed my car at 6:30 pm, after speaking to ** again @ 1:30pm.

So from 1:30 - 6:30pm for the 5hrs nothing was done to my car. ** says he had to talk to the person that did the write up as he didn't indicate starter issue. I told him, "It's not my problem if he didn't indicate that, you did an inspection and engine diagnosis you should have caught it then." And I told him that, "I bought a new battery which you checked off on your inspection checklist," and he said it wasn't a battery issue. Are you saying this is all because you need to confirm what another person wrote down 3 weeks ago? Seriously.

Jan 3/18. I called ** @ 11:30am to ask him if my car has been fixed. He said he's overwhelmed and understaffed and hasn't gotten to my car. He still hasn't spoke to the person that wrote up my order. Because he needs to see "if it was a warranty issue or if a new issue that you will have to pay". I said, "This has nothing to deal with me or warranty. I paid you guys 940 dollars to solve the problem of starting and acceleration. So as far as I'm concerned only 1 issue was resolved. And why I am suffering because of someone didn't write down starter issue. When I recall it and your mechanic did inspection and engine diagnosis." ** said he was going to drop everything and focus on my car and have it resolved today and to "expect a call back before we close". I didn't receive any call or update. NOTHING.

Jan 4/18. I called to find out if my car is fixed and if I can fix it. The lady tells me that there is nothing anyone can do since ** is the Manager. I asked can I speak to the Owner, General Manager, District Manager or Someone in Head Office. She avoided to give me any phone or email of anyone. She said there's nothing she can do and no one else that can help me. I said, "Are you serious that in a company of your size there is no one that can resolve this issue? You have shop full of mechanics, there is no one that fix the problem and give me my car. You are affect me as I have to pay for cabs and bus tickets for the now an entire week. Who is going to reimburse me for all these added cost?" She said there is nothing she can do. "** is off today and he didn't leave me any instructions," and there is no that can help me. She said she will call me back if she gets any information but for now "you have to wait until ** is back tomorrow".

So because ** is away nothing happens or functions at the shop? Because ** is away I can't have my car to perform my job and therefore affect my income? No response. I called the customer relations line @ 2pm and spoke to lady. I explained everything again and again I was met with the same response. "There is nothing I can do but refer the matter to Store Manager - **." I said, "Are you serious, there's no district or regional manager or general manager I can talk to resolve this issue." Her response was no. So what is the point of having a customer relations office to help deal with customer complaints or problems if all they do is refer you back to the exact Store manager who can't be help you in the first place.

I am so frustrated with Midas, i have been without a car for now over 1 week. I have been given the runaround, people are avoiding my calls and not returning my voicemails. I the customer has to call and find out the status of my car or follow-up, which is poor customer service. The mechanic who did my car forgot the timing belt and I am sure did my car so fast. Probably why they didn't catch the start problem even after putting in new star plugs. And completing an inspection and engine diagnosis.

I have paid for cabs, bus tickets which I bet Midas is not going to refund me that money. My work requires me to be mobile which is affecting me and giving me stress. And the classic is because Store manager ** is off. NOTHING CAN BE DONE. What type of business model or business continuity plan does this company have? Honest. After this experience my trust with Midas is over, and I have been a faith customer for 7 years. That is now over, I want my car and be done.

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5 people found this review helpful
Verified Reviewer
Original review: Dec. 7, 2017

Stay away from Midas at 55 Hampton House Road in Newton NJ and Midas in general. Absolutely, the worst service I've ever experienced. I called Midas to ask them if they could fix a leaking gas line. They said they could and I took my car to them for the repair. They took my car apart to the point where it could no longer be driven and I had no choice but to have them make the repair. It took them a week to make the repairs, while they made excuses that they were waiting for Nissan parts and lied. They never used Nissan parts but rigged it up using hose clamps and I'm assuming whatever else they had lying around. A day after I picked it up it had the same leak and it was even worse. They charged me $800.00.

They told me to bring it back in and they would call when they had the parts. They never called. I called Midas national complaint line twice and talked to a woman who took my concerns down. Both times she told me I would get a call in 24 hours. Never got a single call from Midas ever. Took it to Nissan and they charged me $400.00 to take out everything Midas did and fix the car properly. Midas lied, wasted my time, the manager was rude, and they never even fixed the car but charged me twice as much as what the dealer charged to fix it. Worst company I've ever dealt with. Do yourself a favor and go anywhere else.

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6 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Nov. 14, 2017

Today 11.13.17 I checked the oil in our car and found no oil on the dipstick. I know it should be full because I just had it changed at Midas. I jacked up my car, and found that the oil filter had been leaking oil. I tightened the filter so more oil would not leak out when the car runs. I put 2 QUARTS of oil in for the oil that had leaked out. I was very angry, I called Midas and was told "bring it in". I told them I fixed their screw up, I will never go to another Midas. I just hope that what they did to my car won't damage my car engine!!

8 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Oct. 27, 2017

I went for an oil change and a brake inspection. When they were done, the office manager came and sat down in front of me and said I could not drive the car, the brakes were very bad, it was dangerous to drive. She showed me the price of $1283.69. I said, "I had to drive the car, I drove it in with no problem, it was the only car we had, and I did not have that amount of money." She asked if I wanted to leave the car and I emphatically said no. I had been driving the car with no problems and no noises. I left in the car and the brake pedal went further down than usual.

I drove home, 10 miles, slowly pumping the brake which slowed the car and stopped it. When I got home I called and told her about the pedal and she suggested bringing it back in even though she told me not to drive it, and they would see if they could raise the pedal. I said no, I would not come near them again. This experience filled me with extreme fear and gave me a severe panic attack. I took the car to a local independent repair shop who fixed the brakes for $560.00. What Midas charged was not only high, but charged for parts not needed.

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12 people found this review helpful
Verified Reviewer
Original review: Sept. 14, 2017

I had called the local Midas shop about getting tires. The manager took the time to explain how the lowest costing tires were a good tire. Now if he was a dishonest man wanting to just make a fast buck he could have feed me a line about them not being that good of a tire and try and steer me towards a very expensive brand, but he didn't. He was straightforward and this is how they are at this Midas Shop, which after reading the other reviews is sadly a rare thing, you can trust some Midas Shops.

4 people found this review helpful
Verified Reviewer
Original review: Aug. 15, 2017

Been using Midas for years now never ever again. They tell me I need a tune up on Subaru not know they didn't know that they needed special sparks plugs. Now my car doesn't run right. Had to go to the dealership and have them fix Midas screw up that sucks so good bye Midas forever.

7 people found this review helpful
Verified Reviewer Verified Buyer
Original review: July 18, 2017

On 7/15/2017 we took our 2003 Honda Pilot to get a "free" estimate on new brake pads for the rear wheels. We went to 19009 Eastex Fry. Humble, Texas. We were told we would be given a free estimate. The service man came out and told us we also needed new rudders. Since we wanted to get another estimate, we took our car to the dealership. Not only were they cheaper, they told us we DID NOT NEED new rudders. The Midas shop did not give a free estimate. They charged us $54.86. Now I consider that to be completely wrong and misrepresents Midas in every fashion.

15 people found this review helpful
Original review: July 15, 2017

When I went to Midas in Baden, PA for a new muffler and emissions and inspection they told me to bring my car in for an estimate. The manager came out and said that I needed an oil change according to my stickers; I said that's funny I just had my oil changed 2 weeks ago at another facility and he said maybe it was his glasses and that he had read the sticker incorrectly. I went to the other mechanic who was looking at my car and he said the other facility forgot to put a sticker on it and I said "why would they do that" and he said sometimes they forget and he asked me if I would like him to take the old sticker off. Without thinking I said yes and I remembered that the other garage did put the oil sticker off and they scraped it off so I couldn't see that they were not trying to give me an unnecessary oil change.

Then the manager took me under the car. Showed me the hole in the muffler and in the front of the car a honey comb part that was rusty, he said I needed that too. The initial Total for the muffler, honey comb part, inspection and emissions was 527$. They told me to bring the car in on Saturday morning for the repairs. I took the car in Friday night and left the keys in the lock box. My car did not get on the rack until 3pm Saturday. They called me on the phone and told me that I needed additional repairs for inspection. New back brake pads and rotors. The total jumped from 527$ to 880$. I said that was too much for me and to hold off on it and that I would come back next week but he said my car would not pass inspection without it. So I told them to go ahead with the new brakes and rotors.

My car was supposed to be finished at 6 pm and they were not finished until close to 7 pm and before I could take it home they showed me a HOLE in the pipe close to the honeycomb part that they replaced, said I needed a new rubber washer near my tire and told me that lug nut was stripped so they sent me home without it. The additional repairs would cost 125$. I went home with a hole in my pipe not repaired, a missing lug nut and a missing washer. It was closing time and I will not go back for the additional 125$ repairs. I paid them a total of 880$.

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8 people found this review helpful
Verified Reviewer
Original review: July 11, 2017

Car repair - Midas on Rhode Island Avenue N.E. is the worst. Do not go there no matter what!!!! It's too long to write everything. But, I was given three different invoices. I was lied to and problem not fixed. On top of it all the manager ** and his employee ** had lots of attitude.

8 people found this review helpful
Verified Reviewer Verified Buyer
Original review: June 27, 2017

On 6/1/17 I went to Midas at 833 Alexis rd. Toledo for a total brake & shock absorber system. Inspection and replacement. They replaced rotors, Brake pads front and back and also new shock absorbers on the rear. I questioned them on the calipers and was told they were in good shape and working fine. I said if there is any chance they might fail I wanted them replaced as I am 76 yrs old and handicapped and cannot want to take a chance on it failing out on the highway. After the installation was complete they re-assured me that they checked the calipers. They were operating as they should and did not need replacing. I ask them again if they were sure and they said yes. Price $947.98.

The following morn I went to the store and was coming back down Alexis when I smelled something burning. A semi driver pulled up next to me and told me my left rear wheel was smoking and burning. I was 1 block from the Midas store and pulled in with the car smoking something fierce. They re-examined the wheel and said the calipers had failed on the left rear and they replaced them and charged me, $123.43. I again said, "What about the rotors and brake pads? How much were they damaged," and they said, "Not at all. No problem." This was on June 6th. The car sat in my apt parking lot most of the next week or so.

On the 16th of June I was going to a American Legion Ceremony in Maumee, Ohio about 15 miles from home, as I was approaching the turn at Illinois ave. I got the same smell and looked out to see my right front wheel had smoke pouring from it almost blocking my view. There happened to look up and see there was a Midas dealer right there on the corner. I turned in again with the car smoking like mad. The manager came out. And said, "It looks like you need help." I explained the problem to him and he guessed another caliper had failed. I had to go to the legion post which was right across the street. He said Instead of closing. (It was about 7pm) He said he would stay open with his mechanic and inspect all the wheels. And repair what was needed before I left that evening.

He called me at the post and asked me to come back over so he could explain what they had found. When I got there they had all four wheels off and he showed me that the front right caliper had locked up, plus the rotor and brakes had been over heated and were damaged, Then he showed me the other left front and right rear and showed me that the calipers on those wheels had failed also, plus burned the rotors and brake pads. He then showed me the Left Rear where the Alexis shop had replace the caliper on the 2nd. The rotors and brake pads had been overheated and burned. He replaced the rotors, brake pads and calipers on all four wheels and finished the car so I could take it home. I was charged $931.75. Total for both shops $2003.16.

He said he had to charge me because the other shop was in a different district and I would have to go to them to get a reimbursement. I went back to the Alexis rd. shop the next morning! To-Date I have received nothing even though they have been promising me for 2 weeks that they were taking care of it. According to the shop manager the reason is he has not been able to get ahold of his regional manager. This shop has lied to me multiple times and shows no interest in taking care of this problem! I am a handicapped, 76 year old widower and American Legion Officer and Vet. on social security and cannot afford this kind of Debt. My auto is my only means of staying active for my health and the legion.

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12 people found this review helpful
Verified Reviewer
Original review: June 27, 2017

6/23 I took my 1999 GMC Jimmy to the Midas in Wind Gap PA for an oil change. When I was paying for the change the man at the counter told me they'd found other problems including a broken engine mount. That the engine mount was useless and the engine would rock back every time I accelerated. He told me it would cost upwards of $400 to fix. I took it to a shop up the street that a police officer had recommended who said there was some slight movement and a slight crack that didn't go all the way through the rubber and the mount wouldn't need to be replaced for a while. He explained what to look for when there was a real problem and none of that showed in my car. Oh, and none of my tires were rotated either. They also said I needed new tires but the other shop said mine were good a bit longer. Avoid this shop. Get recommendations for other shops rather than give these thieves an opportunity to rip you off.

8 people found this review helpful
Verified Reviewer Verified Buyer
Original review: June 22, 2017

I bought air shocks for my 94 Cadillac Fleetwood 3 years ago. Recently the rear driver's side shock was leaking. It made the compressor stay on and you could hear the air coming out. (My mechanic confirmed that the shock was leaking and unplugged the car's compressor). Since I had a lifetime warranty, I took it back to Midas.

8:00 am Saturday morning they start looking at my car. They put it on the rack and "look" at my shocks. They lowered it back to the ground and raised the hood. About 15 minutes later I went out and asked what they were doing? They said, "trying to make the compressor come on". I said, "it's unplugged". I said, "if you want to test the shock, hook an air hose to it". They insisted the compressor wasn't working.

I went back out after they pulled my fuses and whacked on the compressor. I said, "what the hell are you doing now?" (The car is still on the ground.). I said, "I've told you it's the shock, not the compressor". I told them, "that's it! You are not going to screw it up! Get it out, I'm taking it home." The end of the story - I bought shocks at Autozone and my mechanic put them on. They had put them on backwards 3 years ago. So they can't even install them correctly and they don't honor their lifetime warranty.

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7 people found this review helpful
Verified Reviewer
Original review: June 18, 2017

I AM WRITING THIS REVIEW BECAUSE I WANT YOU ALL TO AVOID THIS MIDAS LOCATION(495 Route 9 South Woodbridge, NJ!!! Please do not go there. My vehicle came into the location running well. After being told on the last visit that my shock/strut was leaking gas, I decided to have the guys at this location replace the rear shock and struts. I brought it in on the above date and it took them the entire day to fix it. Didn't pick up my car until Sunday, May 28th. The mechanic that fixed it was coming back from a test drive and told me that the truck was vibrating. The truck did not do this before. I have driven all over the tri-state area and my truck never vibrated before! These kids and owner do not know how to repair cars.

1. They told me that the control arm was bad. It was replaced by another mechanic a year ago. So I took it back to the original mechanic and a screw on the control arm needed to be tightened. However, the original mechanic showed me that the shock & strut that the Midas mechanic put on was on the right rear was upside down and the axle somehow was cracked while the mechanic put the shock/strut on. Furthermore, the owner Peter is the rudest man there is. He lacks the professionalism that is needed to run a customer service driven operation. The young assistant ** is very nice. He gave me his personal cell number so that he can assist me with the "alleged control arm" situation. One thing that I was told was that the Midas isn't doing business with a distributor anymore because the prices were exorbitant. Again, I don't really care, but the kid (**) was trying to assist.

Again, the control arm didn't need to be replaced. Had I gone with their suggestion, I would have had to pay more $$$ out of my wallet. So, I wound up paying $550 at this location. Suffered emotional damage and then had to shell out an additional $823.21 to fix the damage that the mechanic did to the car. Furthermore, I am 52 years old this year. In my recent issue of AARP bulletin, the article talks about "Car repair rip-offs can wreck your day". The people at this location did just that. Tried to rip me off because there wasn't anything wrong with the control arm but a loose screw.

I'd like to please try to get this resolved before I take this to the local TV station or a lawyer. This is not fair to me and furthermore, the Midas location (despite being a garage) is a crap hole. The Firestone up the hill is clean, meticulous and the employees are in uniform. Correct me if I am wrong, but even though you’re a franchise, you should have a clean work space. I'd like to have someone reach out to me asap.

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7 people found this review helpful
Verified Reviewer
Original review: June 10, 2017

I marked my driver's side front tire with a yellow marker before going in to Midas Mufflers at 6301 North Lincoln in Chicago for a $19.99 oil change with tire rotation. Mechanic pulled my car into the shop right away and a few minutes later pulled it back out. I was surprised how fast he had finished! I went out and inspected my tires. The same yellow mark was still on the same driver's side front tire. I went back into the shop and the clerk said my car was all ready to go. I told her I needed my tires rotated first. She told me the "technician" already rotated my tires.

Then the mechanic came back in and gave me a dirty look before taking my keys and pulled my car back in the shop. Then the manager came out throwing temper tantrums and ordered me to leave his shop. He was so angry he was shouting and wouldn't take any money from me. Unfortunately, the yellow marker doesn't lie! Let the buyer beware at the 6301 N Lincoln Midas location! Zero stars. I thought Midas was a better company.

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9 people found this review helpful

Midas expert review by Lauren Fix

Midas was founded in 1956 and is headquartered in Illinois. They were originally known for their muffler service, and Midas stands for Muffler Installation Dealers’ Associated Service. Midas now has more than 1,200 company-owned and franchise locations across the United Sates and is a part of TBC Corporation.

  • Estimates: Interested consumers can visit Midas’ website to request an estimate from their local Midas location. A local employee will call the customer within a few hours.

  • MyMidas: Customers can create a MyMidas account. It allows them to keep track of their service history, get special coupons and/or book an appointment.

  • Guarantees: Midas offers lifetime guarantees on struts, shocks, shoes, mufflers and brake pads. They offer limited lifetime guarantees on many other services/products. Some limitations do apply, so interested consumers should ask about their specific vehicles and service before having any work done.

  • Online scheduling: After selecting the location they would like to visit, interested customers can book an appointment online. Appointments made online must be at least four business days in the future. For an earlier appointment, customers have to call the store.

  • Best for: Midas performs services to meet the needs of most consumers looking for basic automotive maintenance and repair services.

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Lauren Fix

Auto & Finance Contributing Editor

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Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

Midas Mufflers Company Information

Company Name:
Midas
Website:
www.midas.com

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