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Stay away from Midas at 55 Hampton House Road in Newton NJ and Midas in general. Absolutely, the worst service I've ever experienced. I called Midas to ask them if they could fix a leaking gas line. They said they could and I took my car to them for the repair. They took my car apart to the point where it could no longer be driven and I had no choice but to have them make the repair. It took them a week to make the repairs, while they made excuses that they were waiting for Nissan parts and lied. They never used Nissan parts but rigged it up using hose clamps and I'm assuming whatever else they had lying around. A day after I picked it up it had the same leak and it was even worse. They charged me $800.00.
They told me to bring it back in and they would call when they had the parts. They never called. I called Midas national complaint line twice and talked to a woman who took my concerns down. Both times she told me I would get a call in 24 hours. Never got a single call from Midas ever. Took it to Nissan and they charged me $400.00 to take out everything Midas did and fix the car properly. Midas lied, wasted my time, the manager was rude, and they never even fixed the car but charged me twice as much as what the dealer charged to fix it. Worst company I've ever dealt with. Do yourself a favor and go anywhere else.
Today 11.13.17 I checked the oil in our car and found no oil on the dipstick. I know it should be full because I just had it changed at Midas. I jacked up my car, and found that the oil filter had been leaking oil. I tightened the filter so more oil would not leak out when the car runs. I put 2 QUARTS of oil in for the oil that had leaked out. I was very angry, I called Midas and was told "bring it in". I told them I fixed their screw up, I will never go to another Midas. I just hope that what they did to my car won't damage my car engine!!
I went for an oil change and a brake inspection. When they were done, the office manager came and sat down in front of me and said I could not drive the car, the brakes were very bad, it was dangerous to drive. She showed me the price of $1283.69. I said, "I had to drive the car, I drove it in with no problem, it was the only car we had, and I did not have that amount of money." She asked if I wanted to leave the car and I emphatically said no. I had been driving the car with no problems and no noises. I left in the car and the brake pedal went further down than usual.
I drove home, 10 miles, slowly pumping the brake which slowed the car and stopped it. When I got home I called and told her about the pedal and she suggested bringing it back in even though she told me not to drive it, and they would see if they could raise the pedal. I said no, I would not come near them again. This experience filled me with extreme fear and gave me a severe panic attack. I took the car to a local independent repair shop who fixed the brakes for $560.00. What Midas charged was not only high, but charged for parts not needed.
I had called the local Midas shop about getting tires. The manager took the time to explain how the lowest costing tires were a good tire. Now if he was a dishonest man wanting to just make a fast buck he could have feed me a line about them not being that good of a tire and try and steer me towards a very expensive brand, but he didn't. He was straightforward and this is how they are at this Midas Shop, which after reading the other reviews is sadly a rare thing, you can trust some Midas Shops.
Been using Midas for years now never ever again. They tell me I need a tune up on Subaru not know they didn't know that they needed special sparks plugs. Now my car doesn't run right. Had to go to the dealership and have them fix Midas screw up that sucks so good bye Midas forever.
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On 7/15/2017 we took our 2003 Honda Pilot to get a "free" estimate on new brake pads for the rear wheels. We went to 19009 Eastex Fry. Humble, Texas. We were told we would be given a free estimate. The service man came out and told us we also needed new rudders. Since we wanted to get another estimate, we took our car to the dealership. Not only were they cheaper, they told us we DID NOT NEED new rudders. The Midas shop did not give a free estimate. They charged us $54.86. Now I consider that to be completely wrong and misrepresents Midas in every fashion.
When I went to Midas in Baden, PA for a new muffler and emissions and inspection they told me to bring my car in for an estimate. The manager came out and said that I needed an oil change according to my stickers; I said that's funny I just had my oil changed 2 weeks ago at another facility and he said maybe it was his glasses and that he had read the sticker incorrectly. I went to the other mechanic who was looking at my car and he said the other facility forgot to put a sticker on it and I said "why would they do that" and he said sometimes they forget and he asked me if I would like him to take the old sticker off. Without thinking I said yes and I remembered that the other garage did put the oil sticker off and they scraped it off so I couldn't see that they were not trying to give me an unnecessary oil change.
Then the manager took me under the car. Showed me the hole in the muffler and in the front of the car a honey comb part that was rusty, he said I needed that too. The initial Total for the muffler, honey comb part, inspection and emissions was 527$. They told me to bring the car in on Saturday morning for the repairs. I took the car in Friday night and left the keys in the lock box. My car did not get on the rack until 3pm Saturday. They called me on the phone and told me that I needed additional repairs for inspection. New back brake pads and rotors. The total jumped from 527$ to 880$. I said that was too much for me and to hold off on it and that I would come back next week but he said my car would not pass inspection without it. So I told them to go ahead with the new brakes and rotors.
My car was supposed to be finished at 6 pm and they were not finished until close to 7 pm and before I could take it home they showed me a HOLE in the pipe close to the honeycomb part that they replaced, said I needed a new rubber washer near my tire and told me that lug nut was stripped so they sent me home without it. The additional repairs would cost 125$. I went home with a hole in my pipe not repaired, a missing lug nut and a missing washer. It was closing time and I will not go back for the additional 125$ repairs. I paid them a total of 880$.
Car repair - Midas on Rhode Island Avenue N.E. is the worst. Do not go there no matter what!!!! It's too long to write everything. But, I was given three different invoices. I was lied to and problem not fixed. On top of it all the manager ** and his employee ** had lots of attitude.
On 6/1/17 I went to Midas at 833 Alexis rd. Toledo for a total brake & shock absorber system. Inspection and replacement. They replaced rotors, Brake pads front and back and also new shock absorbers on the rear. I questioned them on the calipers and was told they were in good shape and working fine. I said if there is any chance they might fail I wanted them replaced as I am 76 yrs old and handicapped and cannot want to take a chance on it failing out on the highway. After the installation was complete they re-assured me that they checked the calipers. They were operating as they should and did not need replacing. I ask them again if they were sure and they said yes. Price $947.98.
The following morn I went to the store and was coming back down Alexis when I smelled something burning. A semi driver pulled up next to me and told me my left rear wheel was smoking and burning. I was 1 block from the Midas store and pulled in with the car smoking something fierce. They re-examined the wheel and said the calipers had failed on the left rear and they replaced them and charged me, $123.43. I again said, "What about the rotors and brake pads? How much were they damaged," and they said, "Not at all. No problem." This was on June 6th. The car sat in my apt parking lot most of the next week or so.
On the 16th of June I was going to a American Legion Ceremony in Maumee, Ohio about 15 miles from home, as I was approaching the turn at Illinois ave. I got the same smell and looked out to see my right front wheel had smoke pouring from it almost blocking my view. There happened to look up and see there was a Midas dealer right there on the corner. I turned in again with the car smoking like mad. The manager came out. And said, "It looks like you need help." I explained the problem to him and he guessed another caliper had failed. I had to go to the legion post which was right across the street. He said Instead of closing. (It was about 7pm) He said he would stay open with his mechanic and inspect all the wheels. And repair what was needed before I left that evening.
He called me at the post and asked me to come back over so he could explain what they had found. When I got there they had all four wheels off and he showed me that the front right caliper had locked up, plus the rotor and brakes had been over heated and were damaged, Then he showed me the other left front and right rear and showed me that the calipers on those wheels had failed also, plus burned the rotors and brake pads. He then showed me the Left Rear where the Alexis shop had replace the caliper on the 2nd. The rotors and brake pads had been overheated and burned. He replaced the rotors, brake pads and calipers on all four wheels and finished the car so I could take it home. I was charged $931.75. Total for both shops $2003.16.
He said he had to charge me because the other shop was in a different district and I would have to go to them to get a reimbursement. I went back to the Alexis rd. shop the next morning! To-Date I have received nothing even though they have been promising me for 2 weeks that they were taking care of it. According to the shop manager the reason is he has not been able to get ahold of his regional manager. This shop has lied to me multiple times and shows no interest in taking care of this problem! I am a handicapped, 76 year old widower and American Legion Officer and Vet. on social security and cannot afford this kind of Debt. My auto is my only means of staying active for my health and the legion.
6/23 I took my 1999 GMC Jimmy to the Midas in Wind Gap PA for an oil change. When I was paying for the change the man at the counter told me they'd found other problems including a broken engine mount. That the engine mount was useless and the engine would rock back every time I accelerated. He told me it would cost upwards of $400 to fix. I took it to a shop up the street that a police officer had recommended who said there was some slight movement and a slight crack that didn't go all the way through the rubber and the mount wouldn't need to be replaced for a while. He explained what to look for when there was a real problem and none of that showed in my car. Oh, and none of my tires were rotated either. They also said I needed new tires but the other shop said mine were good a bit longer. Avoid this shop. Get recommendations for other shops rather than give these thieves an opportunity to rip you off.
I bought air shocks for my 94 Cadillac Fleetwood 3 years ago. Recently the rear driver's side shock was leaking. It made the compressor stay on and you could hear the air coming out. (My mechanic confirmed that the shock was leaking and unplugged the car's compressor). Since I had a lifetime warranty, I took it back to Midas.
8:00 am Saturday morning they start looking at my car. They put it on the rack and "look" at my shocks. They lowered it back to the ground and raised the hood. About 15 minutes later I went out and asked what they were doing? They said, "trying to make the compressor come on". I said, "it's unplugged". I said, "if you want to test the shock, hook an air hose to it". They insisted the compressor wasn't working.
I went back out after they pulled my fuses and whacked on the compressor. I said, "what the hell are you doing now?" (The car is still on the ground.). I said, "I've told you it's the shock, not the compressor". I told them, "that's it! You are not going to screw it up! Get it out, I'm taking it home." The end of the story - I bought shocks at Autozone and my mechanic put them on. They had put them on backwards 3 years ago. So they can't even install them correctly and they don't honor their lifetime warranty.
I AM WRITING THIS REVIEW BECAUSE I WANT YOU ALL TO AVOID THIS MIDAS LOCATION(495 Route 9 South Woodbridge, NJ!!! Please do not go there. My vehicle came into the location running well. After being told on the last visit that my shock/strut was leaking gas, I decided to have the guys at this location replace the rear shock and struts. I brought it in on the above date and it took them the entire day to fix it. Didn't pick up my car until Sunday, May 28th. The mechanic that fixed it was coming back from a test drive and told me that the truck was vibrating. The truck did not do this before. I have driven all over the tri-state area and my truck never vibrated before! These kids and owner do not know how to repair cars.
1. They told me that the control arm was bad. It was replaced by another mechanic a year ago. So I took it back to the original mechanic and a screw on the control arm needed to be tightened. However, the original mechanic showed me that the shock & strut that the Midas mechanic put on was on the right rear was upside down and the axle somehow was cracked while the mechanic put the shock/strut on. Furthermore, the owner Peter is the rudest man there is. He lacks the professionalism that is needed to run a customer service driven operation. The young assistant ** is very nice. He gave me his personal cell number so that he can assist me with the "alleged control arm" situation. One thing that I was told was that the Midas isn't doing business with a distributor anymore because the prices were exorbitant. Again, I don't really care, but the kid (**) was trying to assist.
Again, the control arm didn't need to be replaced. Had I gone with their suggestion, I would have had to pay more $$$ out of my wallet. So, I wound up paying $550 at this location. Suffered emotional damage and then had to shell out an additional $823.21 to fix the damage that the mechanic did to the car. Furthermore, I am 52 years old this year. In my recent issue of AARP bulletin, the article talks about "Car repair rip-offs can wreck your day". The people at this location did just that. Tried to rip me off because there wasn't anything wrong with the control arm but a loose screw.
I'd like to please try to get this resolved before I take this to the local TV station or a lawyer. This is not fair to me and furthermore, the Midas location (despite being a garage) is a crap hole. The Firestone up the hill is clean, meticulous and the employees are in uniform. Correct me if I am wrong, but even though you’re a franchise, you should have a clean work space. I'd like to have someone reach out to me asap.
I marked my driver's side front tire with a yellow marker before going in to Midas Mufflers at 6301 North Lincoln in Chicago for a $19.99 oil change with tire rotation. Mechanic pulled my car into the shop right away and a few minutes later pulled it back out. I was surprised how fast he had finished! I went out and inspected my tires. The same yellow mark was still on the same driver's side front tire. I went back into the shop and the clerk said my car was all ready to go. I told her I needed my tires rotated first. She told me the "technician" already rotated my tires.
Then the mechanic came back in and gave me a dirty look before taking my keys and pulled my car back in the shop. Then the manager came out throwing temper tantrums and ordered me to leave his shop. He was so angry he was shouting and wouldn't take any money from me. Unfortunately, the yellow marker doesn't lie! Let the buyer beware at the 6301 N Lincoln Midas location! Zero stars. I thought Midas was a better company.
While driving down to Georgia from NY my muffler broke on the NJ turnpike. I pulled off of the turnpike in East Windsor, NJ and found a Midas shop. What a mistake. I had to have it fixed so I was stuck. I was also robbed by the Midas shop. It cost me over $600 for the muffler which lasted 2 months. I had to go to another Midas in Georgia who replaced the garbage quality muffler at the cost of $128 labor. The Midas Corporation did not care one bit that the muffler was defective and stated that I am responsible for the labor cost even though the muffler lasted 2 months. I took the car to Ford prior to having the muffler replaced in Georgia and they said that they will not touch the muffler system because it was botched and welded. My warranty on the muffler system is now void. The East Windsor manager Gary was nasty to the other customers making fun of some of the other customers. Never go to Midas as they are a rip off.
Stay away from the location and all Midas, the same franchise John ** owner has most in the area. I paid over $500 for brakes and rotors, my car still squeaks, it actually screams when I stop. I returned and Brian ** the service manager accessed the issue, wrote and sign to replace rotors and brakes, which were already paid for and brand new. After the parts got delivered to the store, I returned and was refused service. I have the manger on video refusing me service, after he signed the document to replace them. I want a refund, I didn't pay to have the same issues I came in for. This location the management and the staff are all scammers. There are soooo many complaints against this and all local stores. STAY AWAY. DON'T WASTE YOUR TIME OR MONEY. At this point the company doesn't care about my safety, I have a warranty on parts that they are not willing to fix, very shady business here.
Went in for a loud muffler connection near the engine. Service was great and they even showed me what needed replacement. But like a dummy, I gave them my cell number so they could call me when car wasn't done. Ever have this number since the beginning of cell service history with no robocalls. Within two hours of completing service they called for a satisfaction survey. And I said service was fine but to NOT use my number again. I even went back into the store with WRITTEN instructions not to buy, sell or trade my number with ANYone for any reason and they did so anyway. How do I know it was them? Because my phone didn't get smacked with nonsense calls until after my service there. THIS IS MY CELL!!!! They use up my minutes with this garbage and I'm sick and tired. Ignored it. Since then my cell has been blowing up with robocalls, extended car warranty calls, hang up calls, free vacation calls and the like.
MIDAS MUFFLER Sunrise Hyway, BAY SHORE N.Y.... Don't go there. They are rip offs. I'd give it less than 1 star if the system allowed for it. I've brought my car down there 2 times on 2 separate occasions for different repairs. Both times were given a run around on expensive additional repairs and almost ended up with paying 100's of dollars more on 2nd visit when at first refusing the additional suggested work.
Case in point, my last visit for front brakes: I get a call from these clowns stating that manufacturer claims brake fluid to be changed, a two hundred dollar charge. That may be well and good, however I told him "No, I can't afford it right now. Please, just finish the brakes." Then I get a call 1 hour later stating the caliper is frozen coincidentally an additional 200 dollar charge. Now a frozen caliper in front end will be felt/heard, either while driving, or when driving or applying brakes the car will pull to one of sides. The car had driven fine, no front end problem when I brought it in but mysteriously developed a frozen caliper after I refused the brake fluid change. Then they changed their claim only after my confronting them with the impossibility of their bogus frozen caliper scenario. Then they called me back up and stated that it wasn't caliper after all but they placed the wrong pads on the car which is just as ridiculous a claim.
To top it all off, they inspected my car and did not put a new sticker on the car. Two days later I got a ticket for no inspection because it was up the day I brought the car to them and it took over a week for them to rectify that screw up. That ticket for no inspection actually cost me $125.00 for not having the sticker on the windshield, even though I proved they screwed up. They did not offer to pay and rectify their screw up but actually refused.
This Midas are ripoffs supreme. I'll never go back to this place again, nor probably any Midas again!! They think everybody is an old lady who hasn't ever driven a car with the problems they state your car has. If they think they can get away with it, they will screw you. This post is being posted through their system so it probably won't see the light of day there, and will be taken down pronto if ever getting published in the first place.
"HOWEVER MIDAS PEOPLE" take note; it's going elsewhere on the web as well and into as many search engines that I can tie your business to as well as through as many social media applications I can access. One thing is for sure, you will never see me spend a penny in your rip off business again!! I don't work hard to have my money swindled from me.
Yesterday was the first time I'd gone to a Midas Mufflers with my 2006 Chevrolet Colorado. They are now located where the Exxon Mobil service station has been for several years and where I generally get my oil changed. I will NEVER be trading with Midas Mufflers again. The charge for the oil change was what I expected. However, they also said I needed a new air filter so got that and was shocked at the charge $26.99. Called an auto parts store and retail is $13.25. Then to add insult to injury, they inform me that the drain plug to the rear end is stripped and that they will get one from the dealer and I can return the next day and that it will be $3.00. The charge for this came to $34.17 a total of $110.17 for a simple oil change. When I questioned the amount I was told I should have gone to the dealer. Thank goodness there are other places to go in Cortez to get your oil changed. It is now leaking oil out of the crankcase.
Took my daughter's 08 Volks EOS in for oil change w/ $20 coupon. Refused to provide conventional oil change, blaming same on "company policy" since Volkswagen recommends synthetic oil change. Even continued their refusal when I pointed out that WE own the car, not VW, and with 109,000 miles on it, we will probably only keep it for 2-3 more years. But regardless - it is not Midas, or VW's business what type of oil we choose to put in OUR car - we OWN it. There is no warranty in effect on this car, if that is their "alleged" concern. I guess their "REAL" company policy is that they persuade a large percentage of their customers to use the much more expensive service, and avoid the low profit coupon business. Not smart - good way to lose customers for the long run.
I went to Midas 1281 William D. Tate Grapevine, TX 76051 and met the manager ** on 12/01/16. I needed two batteries for my diesel truck (1999 Ford F-350). He had both batteries in stock. He stated that there will be a $25.00 charge to install them in my truck. I stated most places install them for free and they could place them in the bed of my truck. I put the purchase total of $301.50 on my credit card.
As I am walking to my truck, I was reviewing my receipt and noticed a "Shop Supply" charge of $13.00 added to my purchase. I went back in the store and waited my turn in line to talk to **. I asked ** about the $13.00 Shop Supply charge and was told that this is a % they add to all invoices. Again I asked what this charge is for and again I was told this is a % they add to all invoices. I am now becoming agitated and told him he is not answering my question. He reminded me there is a camera recording all this. I told him I want my $13.00 back. He answered no. Now remember there are customers in the waiting room. I told ** I wanted a full refund credited to my card. He told me that I would have to fill out a "CUSTOMER SERVICE REQUEST FOR ADJUSTMENT/REFUND" and it would take 4 or 5 days before I could get my money. I told them "No way and I want you to credit my card now". He replied "Get out of my store".
While standing there I called the police department. I refused to leave until I got my money. The police arrived and I made my statement. Upon talking to the manager he would give me the form to fill out which I did right there on the spot. Upon contacting the owner of this franchise, she plainly stated to me that what the manager did was completely in the wrong. That there should never have been a Shop Supply charge and that I would get my refund in 4 days. Very bad experience with Midas and I will never go back. How many other customers are out there that are being charged for a shop supply that should have never been applied?
I was at the Midas (San Antonio - i10 HWY location - 78240). The technician after running series of test said, the alternator is not producing enough power and said battery is good. He said replacing alternator for $750 will take care of everything and next day I had same problem and now he said battery is not good. Spoke with some Area manager or somebody and he kept saying the same thing again and again and did not even have the patience to understand what the actual scenario was. More than spending money, if they think you are not a CAR person, they just keep saying some technical stuff and not translate to common, try to make some money. Do not go to this location if you are having major problems. They are just good for Oil change.
This is a review for the following Midas: 66 Middlesex Turnpike, Burlington, MA 01803. On August 4th, I went in for noise coming from the front end of my car. They told me I needed both front bearings. The price was high, but I was in a hurry. Later when the wheel was already dismantled they told me that it would be $500 more for sensors that "break 50% of the time during bearing replacement". This put me way over my budget. I would not have made the repair then if that would have been disclosed to me. I made calls and learned that the Honda dealer and other mechanics would have charged me significantly less for the bearings. When I drove away, the sound was not changed at all. Turns out it was the tires. The next mechanic told me that bearings rarely go bad in pairs.
They did not address the problem I asked them to address, they grossly overcharged me to repair something I now doubt was even wrong, and I now have to pay to fix sensors they broke. They were difficult to talk to. Now we are trying to repair that damage caused by this shop and a family friend mechanic, who is looking at it now, said that it's a mess where these bearings had been replaced and there are lines cut and sensors missing everywhere. This place has many negative reviews about fraudulent service and should not be able to continue to operate. I am in the process of submitting a report to the Office of the Attorney General of the State of Massachusetts.
It's Veterans Day and Midas Mufflers is offering free oil changes to Veterans... Manager very rude and told us to leave after 4 hour wait, wouldn't answer Veterans questions as to why we were not checked in till 2 hours after our arrival time. Was told our car had too much plastic on it for all but one of their bays... I wanted to know how they managed to change oil in so many cars that came in behind us that had more plastic than ours. That is when we were told if we didn't like it to leave. Manager handed the keys back, turn around and walked away...
Several other Veterans were also waiting a long time... Seems like Midas's regular customers got service first... We watched many cars, trucks, and even a bunch with a lot of plastic, come in, get free oil change and leave. Lied to us then mentioned our car used synthetic oil. Nothing was mentioned in advertisement and we were told on phone that free oil change included synthetic oil... STAY AWAY FROM REDDING CALIFORNIA MIDAS MUFFLER/SERVICE SHOP.
I had my car serviced at a service company down the street. They replaced my radiator and rear brakes. My wife and I took a small trip and on the way home we heard a thumping noise. I thought it might be a loose muffler clamp and I took my car to Midas in Northfield, OH. They found 1 missing caliper bolt that was not put in when the brakes were installed. The other bolt needed tightening. Regarding the radiator replacement there were 2 missing bolts that hold the plastic shield that protects the fan.
Midas was so concerned for my safety, they would not let me leave until they replaced the missing bolts at no charge. They have earned all of my family and my company's future business. These men should be complimented. They are special employees. Midas at Northfield has earned all of my future business. Thank you Midas.
I went for State Inspection to Midas Service Center at Bridgeville. They told me that my outer tie rod got to be replaced. I said ok that. After couple of hours they told me that even inner rod has to be replaced. Then I said, they initially charged me 546 dollars and then took the van for delivery. As soon as I took the delivery I told him the power steering fluid is leaking. Then they told me power steering fluid pump has gone, then I changed it and fluid hose as well. Again they charged me 542 dollars or so and then after that also my vehicle still has issues. So again I went and ask them now they are telling "Your rack has gone. You have to change that". This is ridiculous and unaccepted. Here after I will never go to Midas service center.
I woke up a week ago on the 9th of September 2016 to find a dead battery. I was supposed to take my car into Midas in Sierra Vista, Arizona for a oil changed. I called to ask Scott how much I would be charged for sending someone out to charge my battery. He sent out Jose to charge my battery. Then I took my car into for my scheduled oil change. And when the car was ready I could not pick it up. So Scott and Jose brought my car to my house. I have never had such awesome service from any other place that I have taken my car to. I am so grateful that Scott goes out of his way to help his customers in not only their time of need, but whenever you take your car into Midas. I have found a new place to take my car for any service which I may need on it from now on. I AM GOING TO TAKE MY CAR TO MIDAS!!!
I was overall extremely dissatisfied with my experience with Midas. I paid $800 to get new tires for a trip I was on only for two of them to completely blow out ten days later. I have hit curbs much bigger than the one I hit and I have never seen anything like this happen. It's obvious that the tires used for my car were defective but despite multiple calls to the district manager I still had to pay $200 to get my two tires replaced in a completely different state. The part that makes me angry esp is that I asked for all information in warranties, but my invoice shows that I denied coverage for tires. Obviously this company just wants to profit off of its customers.
I been charge 150 dollars to fix my air conditioner and was not fixed.
I went to the Midas on Columbus st in Grove city. I walk into the place the customer service guy by the name of Shaun or Sean, approached the front desk and said to me "Hi. Can I help you?" I said "Yes I have a noise coming from my passenger front side of the car. I had a mechanic install axle on my right side. Can you check? I think it's loose." Shaun says "It's going to be a $99.00 diagnostic." I said "I've been coming for the past 9 years and the company never charge me." He snapped at me the tone of his voice. I said "Why are you getting angry in my soft voice?" He said "We don't do nothing for free." I said "Sir that's not the question. I'm asking you if you can help me." I said "How much will it cost with his unprofessional Customer service?" He was rude, disrespectful and has anger problems towards women.
I felt like I was discriminated cause I'm a woman - he thinks women don't know about mechanical issues! He shouldn't be working in that field. He just wants to push buttons and yell at his customers with his mean self. I said "I'm going elsewhere" and "stop the threats". Happen August 30, at 2:45pm. I'm never going back there. Midas lost me as a customer.
The reason for my review is because I feel that I was scammed by Midas in Medina, Ohio and I would like to make other potential consumers aware of their shady business practices. On Saturday July 30th, 2016 I took my car to Midas, located on N. Court St. in Medina, Ohio. When I got there, I told the guy at the front desk (later I was told that his name was Jim) that I wanted to get my air conditioner fixed. He said that they would run a diagnostic on my car to find out exactly what was wrong with it. He took down my contact information and I gave him my keys.
Later that day I got a call from Jim and he told me that they had run the diagnostic and my car needs to have the COMPRESSOR replaced, as well as a new radiator. I asked him how much it would cost and he quoted me $684. I told him that I was coming to pick my car up. When I got to the store, Jim offered to show me the holes in my radiator and compressor. I declined to look and told him that I would be back the next Saturday for repairs.
On Saturday August 6, 2016 I called Midas at about 9:00 a.m. to make sure that they were open. When I called Dave answered the phone. He told me that they were open, and he asked me for my first and last name so he could look my information up. At that point he told me that it would cost me $839 to get my air conditioner fixed. I told him nevermind, and that I was not paying any more than $700 because that is what I had been quoted the week before. He then said "okay we can do it for $700." I said okay. A few minutes later Dave called and left a voicemail that again said that they would do the work for $700 and that he wanted to make sure that I was still coming. Minutes later, I dropped my car off at Midas and left.
About eight hours later I received a voicemail message from Dave that said that even though they replaced my condenser (not compressor) and my radiator, my car was still blowing out hot air and the air conditioner was still not fixed. I called Dave back and he said that Jim (that’s when I was told what the first gentleman’s name was) should have told me that I needed to have a full diagnostic done and that would have cost an additional $79.99. He also told me that my car still needed a compressor and that would cost an additional $2300. I told him that I was coming to pick my car up. When my husband and I arrived at the store, Dave kept trying to explain that the mistake was Jim's fault and that Jim had been fired that week. He told me that he felt bad and that he (of course) wanted my business and wanted me to let him fix the compressor for $2300.
I told Dave that I did not even think that I should have to pay $700 because my air condition still was not fixed. My husband then asked him why he moved forward with the work on my car if he was not sure what was actually wrong with it. Dave never did answer the question. Instead he said that he would call the district manager. He went into the repair shop and picked up the phone. Then an auto tech came out and explained that he felt bad about what happened to my car but it was Jim's fault because Jim did not do the proper diagnostic. Later Dave came back and said that he could not get in touch with a district manager but what he could do was keep my car until a supervisor called back.
At that point I told him that I would just pay the $700 because I wanted to leave. Dave still continued to try to explain the difference between a compressor and a condenser, instead of just processing my credit card and giving me my receipt. At that point a left my credit card on the counter with my husband and I walked outside. A few minutes later I went back in and asked my husband to make sure that he got my receipt. My husband came out with my keys. I got in my car and the air conditioner still did not work. Also, I would like to mention that later that day I went to their Facebook page to write a review about my experience. Someone from that location responded by saying they were sorry and asked me to contact them, and then they reported me to Facebook & removed my post even though it was not inappropriate in any way.
Midas expert review by Lauren Fix
Midas was founded in 1956 and is headquartered in Illinois. They were originally known for their muffler service, and Midas stands for Muffler Installation Dealers’ Associated Service. Midas now has more than 1,200 company-owned and franchise locations across the United Sates and is a part of TBC Corporation.
Estimates: Interested consumers can visit Midas’ website to request an estimate from their local Midas location. A local employee will call the customer within a few hours.
MyMidas: Customers can create a MyMidas account. It allows them to keep track of their service history, get special coupons and/or book an appointment.
Guarantees: Midas offers lifetime guarantees on struts, shocks, shoes, mufflers and brake pads. They offer limited lifetime guarantees on many other services/products. Some limitations do apply, so interested consumers should ask about their specific vehicles and service before having any work done.
Online scheduling: After selecting the location they would like to visit, interested customers can book an appointment online. Appointments made online must be at least four business days in the future. For an earlier appointment, customers have to call the store.
Best for: Midas performs services to meet the needs of most consumers looking for basic automotive maintenance and repair services.
Auto & Finance Contributing Editor
Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.
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