Midas Mufflers

After waiting for five days, a technician called me saying that I had to pay another $1500 to replace the spark plug and the coil, and he was trying to charge me for the alternator. According to him, that was the reason why the car was shaking. Mike corrected him and said the alternator was under warranty, but Mike asked me to pay $900 to get the coil and the spark plug replaced. DO NOT GO THERE. RIP OFF CITY.

Major mistake taking my car to Midas Houston 3607 Westheimer Road - Service Manager - ** and Store Manager - **. This team under the Midas name do not stand by work and will not make things right when they make mistakes. I brought my car in with a P0420 and was told it was definitely 100% the front catalytic Converter. I paid $1811.73 for the repair. On my way home after the repair, the same code appeared. Management communicated to return to shop, because they must have forgot to reset code. Two additional trips back to Midas with the same code, I was told they now needed to replace the rear converter for an additional $1200.00.

When I asked why wasn't this found during the initial diagnosis I was told if not satisfied, I should take my car to another shop - Major Customer Service failure. When I reached out to another Midas shop and inquired about the P0420 code, they communicated that it meant that one of the converters was most likely bad. They also would need to check O2 sensor and other codes to be sure. I then asked if both converters could be bad with this code and he responded "No, there would be a different code". Based on this information, I paid for a front converter when the rear converter was bad. End result, I trusted the Midas name, my car is not fixed and I'm out $1811.73. Very disappointed in the Midas brand.

Do not trust MIDAS to diagnose your vehicle and to fix it properly. No apology no refund. Both times that I went to Midas there were ants crawling out of the coffee creamer. Is it because we are women, is it because my mom is a senior citizen, is it because we have no clue about cars? What crooks taking advantage of us, putting our lives in danger after paying you so much and being loyal customers. Shame on You.

The latest experience was with my transmission packing it in. With covid and wait times ordering parts and having to send me over to an affiliated transmission shop it was an adventure for sure. Some tough times and a long wait for parts to come from Japan etc but These boys went ABOVE and BEYOND to support me and help me get it done right.

When you rely on your vehicle 8 hrs a day like I do servicing the whole city, you need someone you can count on that won't leave you stranded or let you down. MIDAS CARES!!~ They always make things right and their prices are very reasonable for the quality work they do. It's a partnership really. You find a mechanic group that you trust that get to know you. They know your needs they are always there for you. Kevin, Mike and team. Thanks you for getting me through 2020- 2021!! Thank you for helping me on my journey and keeping my wheels rollin!! - I took the time to write this review because these guys deserve it! Had they not gone the extra mile for me I'd truly be in rough shape. But thanks to them I have pulled through with my mechanical woes.

The next morning while driving, my vehicle’s temperature gauge suddenly shot up to high. At the same time, my check engine light became illuminated and my car began emitting an “emergency” sound. Trust me, if you heard it, you would immediately know that it was the sound of doom. Absolutely nothing good could come out of the vehicle making this stead5n. By then the anti-freeze had spewed all over the engine and smoke began rising up all over the place. I then called Fernando and he said that he’d send two of his employees right over to my location. He relayed to me how it would take two people to fix the problem, not just one.

Many hours later, when the two employees finally came to my location, they both told me that this problem was caused by the other employee who changed the fluids the day before. I am not a mechanic, but from what I gathered while they were fixing the problem, they said he had made a crucial mistake by allowing air bubbles to get inside the coolant. When air gets into this sealed system, air pockets can form and cause blockages, which can lead to bubbling and overheating.

Both of the employees were very professional and were exceedingly apologetic. They emphasized repeatedly that this problem should never have happened. They insisted that I should have my money refunded as it was 100 percent Midas’ fault for hiring an inexperienced and careless worker. The both of them were there fixing the problem for two to three hours. They told me this is how long it generally takes to have all of the air bubbles removed from the coolant once air gets into it. Before they left, they refilled the anti-freeze and then gave me the container with the remaining coolant. I only have adulation for these two employees, but only contempt for Midas for negligently hiring an inept, unqualified employee.