Midas Mufflers

He made some simple suggestions about the cars maintenance and refilled all of the fluids needed and put air in the tires. He arranged for us to get a ride back home, as the car needed to stay overnight. He assured me that my mom's car was road worthy and put any concerns I had to rest. I have waited several months to post this review because I wanted to make sure that the car was running perfectly without any further issues. In my opinion, Kieth ** definitely went above and beyond in helping us! My mom refuses to take her car anywhere else and I am completely comfortable with that!!

** then said the brake fluid should be flushed, I said no. I have been driving for over 50 years and have replaced one caliper in all that time. ** called me over to pay the bill $2155.61. Included in the bill was $99.99 for total brake flush and bleed and $99.00 for brake pads that they were advertising on tv as free. I paid the bill and headed home. Once I hit the highway it had a bad vibration in the back. I called her immediately. She said to bring it back in. She came over to tell me the front calipers were seized. I said, "Get it down and let me get out of there."

I went home and wrote a review on their web page that never got put on the page because if you notice there are 95 reviews on it all 5 stars. Two day later the ** (GM) called and said bring it so they can make right. I took it in and the vibration was a broken belt in the back wheel (they did this because it was fine when I took it in). He said he would give a good deal on a new tire. When they were done the bill was $517.53. He said they changed both back tires because you can't mismatch them.

Now really --ssed off I left for home once on the highway I have a vibration in the back. Can you believe this place. This truck is so bad now I don't want it anymore. Oh yeah the brakes squeal when I stop now. If they had their way they would have changed all rotors, brake pads and all calipers and all 4 tires. DON'T GO TO MIDAS.

More backstory: We dropped off our car to fix a simple issue -- the BLADE on the windshield wiper on the driver's side was not fully touching the glass. My husband wanted to wait to explain the issue, the manager told him to just leave the car there. Trust = our first mistake. Manager called and claimed that the car was broken in areas that it was not -- the motor worked fine as the blade was moving. They claimed that the other wiper was no longer working when it was when we dropped off the car. I believe that they caused an electrical issue when "tinkering" with our car and created a compound issue. It's not a Honda, though the manager claimed that he was experienced with fixing our car. Lies, lies and more lies.

They charged us to "fix" it, without sending an invoice to review the terms beforehand. Husband denied the issue and the charges. Called corporate to contest. Corporate requested an invoice be emailed. According to corporate, invoice was written incorrectly. It was unclear whether any work had been performed. Corporate had to call to resolve. Manager lied and said the car was fixed. Husband picked it up and the blade of the driver's side windshield wiper was still not touching the glass. This was the issue we brought the car in for. After they broke the car, they never even fixed the issue for why it was brought in. The audacity.

Called again to receive an additional invoice after more "work" had taken place -- I wanted to know how much they were going to charge to replace the windshield wiper. Manager claimed that he could not email an invoice (he said he did not have the power/capable to do so), when another team member, who reports to him, had done this before. When I mentioned this, the manager then claimed the internet was not working. This, again, was a request from corporate. Why is the manager denying the consumer a receipt? Bogus.

When I asked to speak to a supervisor, he denied me, a woman, the opportunity. He laughed, taunted and stated that he wouldn't "bother his supervisor" about my request. He also told me that the calls are not monitored; though, legally, they should be if they are discussing pricing and confirmations over the phone. He hung up. Repulsive. What type of company hires a person to lead a team that treats customers this way? Is it because I am a woman? Was that the reason why my request to speak to his superior was denied? Or, is it because I am smart enough to question and see through the scam he is tasked with operating here. Very, very suspect.

I am not sure if the company is trying to meet numbers toward the end of the year, but the manager is a liar and is operating a scam. We will never take our cars to get serviced there again. Have yet to hear from a supervisor or the franchise owner, so you can bet that this type of treatment is condoned by leadership. I should have taken our car to the dealership; I am confident that they would have diagnosed the issue correctly and the fees would not have been nearly as steep. Plus, they would have washed the car and that is always a plus.

When I went to collect my vehicle from the shop, I told Steve about the dealership costs associated and he advised me that it's not their responsibility. I advised him that my vehicle was left in his care and custody, who then broke the wheel lock. He kept reiterating that it's not his responsible and tried everything to get me to take my vehicle and leave the premises. I asked to speak with the owner and I was told I would have to come back Monday.

I took my vehicle to the dealership and they advised that the mechanic most likely used an impact wrench versus doing it by hand. They advised this part does not break easily and if they did do it by hand, they would have found it was too tight. The Midas mechanic then should have advised me regarding the situation. When mechanics use the impact wrench, there is no gauge if the nut is tight or not. Thankfully, the dealership didn’t charge me the full estimate value they quoted me when I called and only charged me $92.

On Monday November 11, I called the owner Kamal and explained the situation. He offered me a store credit, but when I advised him that I am not comfortable with taking my vehicle back to the shop, he said ok leave it with him and he will speak with the shop manager Steve and would get back to me. Kamal called me on Tuesday November 12 to advise me that he spoke with the shop manager Steve and then told me the same thing that I was told previously, that “It's not their fault the lock broke and that they are not responsible” and then offered me the store credit again.

I explained given my experience that I would not be taking my vehicle back to the shop and all I was looking for was the reimbursement of the dealership's labour costs ($92) and not even the replacement key ($20). He said the store credit is all that they could do. I left my vehicle in their care and custody and the shop failed to communicate prior to the nut breaking or that it was tight. The mechanic was neglectful in his actions and offering a store credit is selfishly trying to secure my business which I was clear that I would not revisit this shop.