About Midas Mufflers
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The place was a mess and not enough employee to help with the auto mobiles. Also they had dirty greasy hands and the door had dirty hand prints and the service manager was not interested in helping out.
I bought a used Dodge Journey with a service contract. When I took it to Midas for service their part charges and labor was so inflated that the insurance company would only cover a small portion. Meanwhile my car is in their shop and probably on a lift. So instead of a $100 deductible to get my car back I paid $386! Did I mention I'm 70 years old and on a fixed income. This is no less than a large corporation raping the consumer! It's too bad the rating stars don't go into the negative.
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Brought 2008 GMC Sierra 1500 In for brakes. Replaced front disc pads and turner right front rotor. Replaced both rear shoes and installed new hardware kits. The following day front right disc squeaked every time they were applied. Went back a week later to try and resolve and new quieter pads were installed. Started squeaking the same day. Called and spoke with owner/manager. He stated that the rotor may need replacing and the calipers may need replacing. Took truck into business that specialized in only brakes. They found that new brake pads were installed but caliper guides were not lubricated and the backings were not lubricated. Also found right parking brake cable was not connected! Seems like DOT should investigate practices at Midas because this involves Vehicles SAFETY! Bottom line is Midas does not know what they are doing and speaking about! DON'T WASTE YOUR MONEY.
I have been Dealing with the Midas Team for over a year now and this Team of professionals are solid. They stand by their clients. They do good work, They are honest, and they go above and beyond. Kevin and Mike, and their team of Knowledgable mechanics have helped me throughout the year with everything from mufflers, to axle seals to you name it. I drive a Nissan Pathfinder so I have put them through a little hell here and there with my Jap crap. Lol But they Get er done every time. No job is too big.
The latest experience was with my transmission packing it in. With covid and wait times ordering parts and having to send me over to an affiliated transmission shop it was an adventure for sure. Some tough times and a long wait for parts to come from Japan etc but These boys went ABOVE and BEYOND to support me and help me get it done right.
When you rely on your vehicle 8 hrs a day like I do servicing the whole city, you need someone you can count on that won't leave you stranded or let you down. MIDAS CARES!!~ They always make things right and their prices are very reasonable for the quality work they do. It's a partnership really. You find a mechanic group that you trust that get to know you. They know your needs they are always there for you. Kevin, Mike and team. Thanks you for getting me through 2020- 2021!! Thank you for helping me on my journey and keeping my wheels rollin!! - I took the time to write this review because these guys deserve it! Had they not gone the extra mile for me I'd truly be in rough shape. But thanks to them I have pulled through with my mechanical woes.
On June 14, 2021, I brought my vehicle into this Midas location to have the front brake pads changed, 6689 Route 9 North, Howell, New Jersey 07731. Because I was the only customer in the shop, Fernando, the manager, consistently engaged me in conversation. He somehow managed to talk me into paying for two new front rotors. After reluctantly agreeing to this additional charge, Fernando talked me into having my brake and coolant fluids drained and replaced. I was skeptical about these ancillary charges but relented simply because I always had faith in the Midas name.
The next morning while driving, my vehicle’s temperature gauge suddenly shot up to high. At the same time, my check engine light became illuminated and my car began emitting an “emergency” sound. Trust me, if you heard it, you would immediately know that it was the sound of doom. Absolutely nothing good could come out of the vehicle making this stead5n. By then the anti-freeze had spewed all over the engine and smoke began rising up all over the place. I then called Fernando and he said that he’d send two of his employees right over to my location. He relayed to me how it would take two people to fix the problem, not just one.
Many hours later, when the two employees finally came to my location, they both told me that this problem was caused by the other employee who changed the fluids the day before. I am not a mechanic, but from what I gathered while they were fixing the problem, they said he had made a crucial mistake by allowing air bubbles to get inside the coolant. When air gets into this sealed system, air pockets can form and cause blockages, which can lead to bubbling and overheating.
Both of the employees were very professional and were exceedingly apologetic. They emphasized repeatedly that this problem should never have happened. They insisted that I should have my money refunded as it was 100 percent Midas’ fault for hiring an inexperienced and careless worker. The both of them were there fixing the problem for two to three hours. They told me this is how long it generally takes to have all of the air bubbles removed from the coolant once air gets into it. Before they left, they refilled the anti-freeze and then gave me the container with the remaining coolant. I only have adulation for these two employees, but only contempt for Midas for negligently hiring an inept, unqualified employee.
I took my car in to get brakes. They did the back ones. Almost was killed. There were air bubble from not bleeding. Go back to get front ones and they were very loud. I returned. They told me just loud brakes. Nothing wrong. These were the new ones mind you, got my oil changed at jiffy lube. A guy there said the rotors are warped. Took it back to Midas. They for free put on parts. Now they grind. I am hesitant going back.
Two weeks ago my ac stopped working. They said it was very expensive job I needed. I told them I would bring it back. Google my problem. Ends up it was a sensor you can buy for twenty two bucks. They would not even look at it unless I wanted to pay 150. I told them is all I wanted was it replaced. They refused. I went down the street a one man garage. He was great. Fixed it after I tipped him. Still cheaper than Midas to look at. It works perfect. Really wish they were not independently owned and had a person to answer to my car is having brake problems again after one month.
I do not recommend Midas at all. Robbers. The insurance sent my car to Midas to change battery. Midas robbed me for 650$ for battery change. When asked in auto zone. They said it is 150$. 2 weeks later, the car stopped. I took it to another mechanic who confirmed that battery is old. When contacted Midas for the guarantee. Midas claimed they cannot find me on the system. I do not recommend those robbers to anybody. They should be in jail.
I purchased brakes and rotors in March of 2020. My brakes have been jerking ever since. I returned my car to Midas 6 times. They could not find anything wrong. My vehicle was not jerking before the brakes were installed. No one and I mean no one would help me. I was told because of the pandemic no one could ride with me or test my car. Do car brakes have to be replaced after 20,000 miles. Service was done in Southfield Mi 10 Mile and Telegraph. Give me my money back and I will go elsewhere. So disappointed. I need help.
Took my 2011 Hyundai Tucson to the Midas location in Carpentersville, IL at 20 S Western Ave, for an oil change and tire rotation on Saturday May 8 for a 7:30 AM appointment. Everything went well enough. Later in the day the SUV started making strange noises that were becoming progressively worse as it was driven. Called the manager and brought it back.
They tried to hand us the keys without telling us what the issue was and when pressed for an answer, they told us that only two of the five lug nuts on the rear passenger-side tire were tightened, three were not. No apology and no further explanation after what could have been a potentially hazardous safety issue despite their oversight. Will not be going back and will be steering anyone I know away from them and Midas as a whole.
The Midas shop in New Orleans near downtown sold me a tire which they said was new that had a patch in it. After a little over a year, It started losing pressure and Bridgestone told me there is a patch in the tire.
Midas author review by Lauren Fix
Midas was founded in 1956 and is headquartered in Illinois. They were originally known for their muffler service, and Midas stands for Muffler Installation Dealers’ Associated Service. Midas now has more than 1,200 company-owned and franchise locations across the United Sates and is a part of TBC Corporation.
Estimates: Interested consumers can visit Midas’ website to request an estimate from their local Midas location. A local employee will call the customer within a few hours.
MyMidas: Customers can create a MyMidas account. It allows them to keep track of their service history, get special coupons and/or book an appointment.
Guarantees: Midas offers lifetime guarantees on struts, shocks, shoes, mufflers and brake pads. They offer limited lifetime guarantees on many other services/products. Some limitations do apply, so interested consumers should ask about their specific vehicles and service before having any work done.
Online scheduling: After selecting the location they would like to visit, interested customers can book an appointment online. Appointments made online must be at least four business days in the future. For an earlier appointment, customers have to call the store.
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