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After going to three different shops Midas solve the issues in 10 minute. Midas South Seneca Wichita KS 67217. Manager Jordan G - Gavin Technician. Great work, thank you. ALSO receive a complete inspection.
Excellent Customer Service experience provided by ** the Store Manager, very knowledgeable, professional, and made you feel like you were a lifelong customer even if it's your first time there! If you want this type of service go to this Midas location 3855 S Military Trail Lake Worth, FL 33463. Thanks **! Will be taking both of my cars there for all my maintenance needs and also will be referring my friends and family to your store as well.
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I came back to Midas with one last chance to fix my muffler properly so that I wouldn't be returning every 2 years for the same problem. Luckily, this time I was directed to the other Kingston location with whom I spoke to Brad, he and the mechanic Nick have completely restored my faith in midas and I will without question return to them for any further work my car, or friends or families need done that we just don't have the time or patience to deal with.
Brad worked with me every step of the way, even helping with my budget and providing the best possible prices and options for what my car needed. Nick went above and beyond with the repairs to my car, doing a full break inspection while we waited for my friend to arrive with another opinion. Any and all repairs were absolutely necessary and explained in great detail, additional services were also provided to help offset the cost and make a customer satisfied and for the first time, happy with the repairs made to my vehicle by Midas on Gardiner's road in Kingston Ontario. Thank you, sincerely, Brad and Nick for restoring my faith in Midas and making this a smooth transaction on all behalfs.
Came to The Ventura store on 3/29/2021 and asked for an estimate of repairs to my exhaust system. After inspection I was quoted $2000.00 to replace the entire exhaust system from catalytic converter connection, back to tailpipe. They said they do not use Mercedes parts, that the repairs required welding the connections of tailpipe to the two mufflers. I was charged $40.00 for the 5 minute inspection. When I refused to have them repair my vehicle from their estimated $2,000 repair. These people are not trustworthy of my business. You should my inspection fee. I took it to Pep Boys, they fixed a small pinhole leak for $46.
On 10/31/20 I took my vehicle to the Midas Muffler & Brake located at 7220 East 22nd Street for an oil change and I left the car to be serviced. I was called later by the shop Manager (** and was told that I needed some additional work as they had performed a free safety inspection. It was noted on the inspection sheet that the thermostat housing was seeping and possibly the water pump could be leaking along with some suspension parts that needed replacement. The technician recommended a pressure system check to verify the leak. I did not have the finances for this extra cost at this time. ** explained to me about the financing program (Easy Pay) which I took an application with me and completed it at home the same day. I was approved for $900 so I called ** and let him know that I wanted to do the work now that I was approved.
I returned on Monday, Nov, 3rd to have the services performed. The vehicle was suppose to be completed the same day but I was told that a fuse was blown and that the part would not be in until the next day. I picked up the vehicle on 11/4/20 around Noon. Early the next morning I noticed green fluid underneath my car. I called my Dad to ask him what it could be. I also told him about the services I had done the day before. He told me to call the shop and explain to them what I had encountered. ** told me to bring the car in as soon as possible. I took the car in that morning and was told later that afternoon that I needed a thermostat and possibly the housing unit because of leaks. I called my dad again who spoke to **.
Since my father has managed a major corporate automotive shop for 15 years, he asked ** why they didn’t replace the thermostat when they did the water pump as a preventative maintenance item. ** told him that I could go to Autozone and purchase the thermostat and they would install it for free. I returned to Midas with the thermostat only to learn that it didn’t come with a gasket. I called my father again who spoke with ** and told him specifically to install their own thermostat and the housing if needed. He wanted the car fixed. I picked up the vehicle almost before they closed and drove home the same day.
About 2 weeks later my car starts overheating while I’m driving with my boyfriend. I immediately pull into a QT gas station and call my father who told me and my boyfriend what to do. The next day I bring it back in and after 5 hours I call the manager ** and he told me that they had been running the car all morning and it had barely started overheating but he believes its the thermostat. I'm not trusting them with my car anymore at this point since my father told ** specifically to replace the thermostat and housing if needed. I called my dad again who at this point was not happy that they never replaced the thermostat or the housing as he had requested, they only replaced the water outlet housing gasket and thermostat gasket. He asked ** for the district manager’s contact information and to his surprise was told that that information cannot be given to customers. He would have to contact the district manager and give him the message.
The district manager arranges for me to take the car to another Midas on Speedway. He told my father that he would personally inspect the car himself and diagnose the problem. My father was told by Thomas (the speedway Midas manager) that the DM did not look at the car because he was busy all morning on calls but they had replaced the thermostat. About 4 days later my car starts overheating again. I bring it back to the Midas on Speedway that did my thermostat. My dad gets a call on Monday from Thomas and they tell him that the head gasket is blown. I pay for it to get towed to my house and try figuring out a solution with the district manager but he was only willing to do the labor for free and has since been nonresponsive.
I end up paying for another tow to a different mechanic for another opinion. He confirms my head gasket is blown but they were unwilling to work on it and shared any other shop would say the same since the engine has a lot of miles and it's an older car. So, I came in for an oil change and now have a car that I can't even drive and a $900 financing bill that I owe for the bad repairs. I have endured 3 tows not to mention my time lost disputing the work. The subpar work that was performed by Midas is a direct cause of my car overheating which resulted in the blown head gasket. Here are the facts.- I had green fluid on the ground the next day after the water pump was replaced proves that they did not perform the work properly.
- My dad told them to replace the thermostat and housing based on their own diagnosis and they didn’t do that. They only replaced the gaskets.
- The 22nd street location told me they replaced a power steering hose that was leaking at no charge and some fuse at no charge. No documentation indicates that this work was done as I did not get a receipt even though it was done at no charge.
- The Speedway location diagnosed the overheating issue and replaced the thermostat at no charge. Again no documentation indicates the diagnosis or the recommendation as I did not get a receipt even though it was done at no charge.
- The district manager admitted to my father that they should have replaced the thermostat when they replaced the water pump. That’s why he sent me to the Speedway location.
In closing, Midas has not admitted to their liability but offered to do the labor for free if I purchased the parts. This is a direct cause of their poor workmanship which resulted in my car being ruined. After taking my car back to Midas 5 times, I would never have them do internal engine repairs when they could not perform the proper diagnosis and replacement of a water pump.
I came up to Midas Muffler for some front end work and when they got done I paid and left. 3 dashboard light came on so I went back to midas. They said it was something else...brake service lights... a.b.s. lights... traction control lights... light was not on when I came there.
This is simply the WORST business practice and management I have EVER experienced. Right from the initial poor quality workmanship to the SEVERE lack of customer service. Long story short, I visited Midas St. Anne's in January 2020 for exhaust and muffler work, which I very much regret. I trusted them with their initial assessment that my catalytic converters needed replacing. Since, I have had many other second opinions and am now the wiser that these RARELY need replacing. My total expense for a simple muffler/exhaust repair was $2000! I was definitely was taken advantage of and gouged.
5000km later, I am driving and find myself without power steering and smoke fuming from my car hood. Thank goodness I was not in an accident! I take my vehicle to my local mechanic who has serviced my vehicle my entire adult life; great guy, completely trustworthy and always goes up and beyond. I am utterly disgusted with what was found. My power steering and low pressure hoses were burnt from cheap after market converters that Midas installed and incorrectly positioned too close to my hoses (photo 1). And in addition, Midas caused damaged two underbody parts that had NOTHING TO EVEN do with the muffler and exhaust system: the solenoid starter (photo 2) and the bracket (photo 3).
There is direct cause and effect evidence here. Yet somehow, the store manager Sonny ** choses to disregard it all and seems to think this quality of work is acceptable. They are not taking responsibility whatsoever. Sonny tried blaming the burnt hoses as "common issues" for my car type. Yet, in the 8 years of owning the vehicle I had never had an issue until after the converters were incorrectly replaced and better still, my two sisters who each have the same car have never had this issue either. Sonny also had a different explanation for all said defects depending on whom he was talking to: my mechanic or myself. Some of his reasoning was just not even plausible. Instead, he gave an estimated quote of another $4000 to have all this repaired to ideal standards.
Shame on you Midas. Let us put this into perspective - how would you feel if this happened to one of your family members or loved ones and the company responsible failed to take ownership? As a professional in the realm of a business, I know mistakes happen. But TRUE professionals admit and take ownership for their mistakes, right the wrongs, and compensate the client. I will be continuing to post my story on different review outlets, filing complaints with the Better Business Bureaus, and contacting the media. The public has a right to know.
Oil changed by Midas Downers Grove, IL. Leaking oil on drive. Took to Nissan. Missing drain plug washer. Drain plug stripped. Nissan retapped oil pan threads. Replaced washer and plug. Refilled oil. $89 fix. Clean oil from drive. Sent complaint to Midas corporate twice. No response from store. Called store. On Hold. Cut off. No call back.
I purchased and had Midas installed a brand new muffle system (Muffle, DF Converter Ultra, pipe center, 2 exhaust gasket, and manifold). So, after January 2020, around 09/2020 my muffler system became loud and noisy as if I never had the muffle work done. I became very angry because I paid $ 1447,.23 for parts and $288 for labor. I'm very disappointed because I didn't expect a company with Midas reputation to do subpar work. I mean $1853.38 a lot of money to pay out for any vehicle repair service but I would expect not to have problems after paying that much money for a muffle to get repaired. I haven't contacted Midas yet but will keep you posted.
On 8/31/20 I took my 2010 Cadillac into Midas in West Bloomfield, MI 48322, for many needed repairs. I expected the bill to be high, but not what the actual amount was. I declined the extra $940 in service to replace the transmission cooler lines, flush the cooler and replace the trans fluid. Having been a Ford engineer and working in transmission cooling systems prior to my spine injury, I was not too concerned having driven this car for over a year, always parked in the same place and never had any leaks. But when I came directly home from Midas, parked in the same spot in my garage, my wife later informed me my car was indeed leaking oil. Being handicapped and unable to get under a car anymore, I could not look to determine where the leak was coming from. I also was very skeptical that this cooler line could start a leak from 1.4 miles of driving from Midas to my home.
On 9/3/20 the battery failed. I took the car to Firestone in West Bloomfield for a new battery. I asked them to check the lower transmission cooling line for a leak. There was one, just like the picture in the Midas inspection report texted on my phone. They showed me the leak and the cooler line was loose, unseated backed out several turns from a secure position (see pic). I asked if he could possibly try some ATV and tighten it. The technician informed me it could be cross threaded and may not help repair the leak. But it easily tightened back into the proper location. I asked him if he could clean up the oil before I drove it home. I drive this car daily (3 weeks now) with no leaks on my garage floor, parked in the exact spot where I had my first oil leak after driving home from Midas in West Bloomfield after the repairs they performed.
I have documentation, a receipt for the battery replacement, cooler line tightening to the proper fit (no charge), and Firestone technicians very happy to have me include their place of business anywhere I choose to post or report this $940 unneeded repair. It was a simple scam to get more money. Midas claims the car is old and repairs and inspection were honest. My documentation and daily use of the vehicle proves they are not trustworthy with my car and the repair was not required. I became irate on the phone 9/8/20 that he would calmly said this Midas facility was an honest repair facility when I have proof of the $940 unneeded repair. A $940 service fee from Midas in West Bloomfield to replace the transmission cooler lines, flush the cooler and replace the fluid, THAT WAS NOT REQUIRED. Be very careful doing business with Midas in West Bloomfield.
Midas author review by Lauren Fix
Midas was founded in 1956 and is headquartered in Illinois. They were originally known for their muffler service, and Midas stands for Muffler Installation Dealers’ Associated Service. Midas now has more than 1,200 company-owned and franchise locations across the United Sates and is a part of TBC Corporation.
Estimates: Interested consumers can visit Midas’ website to request an estimate from their local Midas location. A local employee will call the customer within a few hours.
MyMidas: Customers can create a MyMidas account. It allows them to keep track of their service history, get special coupons and/or book an appointment.
Guarantees: Midas offers lifetime guarantees on struts, shocks, shoes, mufflers and brake pads. They offer limited lifetime guarantees on many other services/products. Some limitations do apply, so interested consumers should ask about their specific vehicles and service before having any work done.
Online scheduling: After selecting the location they would like to visit, interested customers can book an appointment online. Appointments made online must be at least four business days in the future. For an earlier appointment, customers have to call the store.
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