Midas Mufflers Reviews

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2.4(626)

About Midas Mufflers

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Midas specializes in exhaust system repair and replacement. Founded in 1956, it also offers brake services, oil changes and tire rotations. The company’s technicians utilize diagnostic tools to address exhaust issues and improve vehicle performance while also providing maintenance services.

Pros
  • Friendly and professional staff
  • Transparent pricing and no upselling
Cons
  • Inconsistent service quality
  • Long wait times during busy hours

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Midas Mufflers Reviews

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    How do I know I can trust these reviews about Midas?
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    Page 1 Reviews 0 - 6
    PriceStaff

    Reviewed Aug. 14, 2025

    I took my 2009 Honda Fit to Midas in Springfield, Ohio (Bechtle Ave. location) for brakes. I was pleased with the assessment of my issue. They checked everything on my car and noted the status of everything. Once my car was up on the rack, tires were removed and I was shown the condition of the brakes, rotors & drums. I had my brakes, rotors & drums replaced in a timely manner for a reasonable price. I had done prior research for the brake parts at several locations. I was very satisfied with the quality of work done, the professional attitude of all the staff and the warranty on all parts. Thanks, Christopher ** & his qualified staff. I will return for tires.

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    Installation & SetupCoveragePunctuality & Speed

    Reviewed Aug. 13, 2025

    I went to the Midas shop on 28th Street in Grand Rapids Michigan. My original equipment muffler had gotten very loud and it was time. The manager, Jason **, went above and beyond to help me. They installed the new muffler and catalytic converter on my car and I drove home to Hastings, 30 miles away. As I was stopping at a light, my car died. I was finally able to get it restarted and drove the final 2 miles to my home. I called Jason and he arranged for a tow truck to return my car to the Midas shop. They found a problem with a fuel sensor. They replaced that and I was good to go. I picked up the car in a few days as I was going on vacation. The muffler still sounded loud. When I returned from vacation, my schedule became busy and I wasn't able to get back to Jason for about 3 weeks. Jason had me bring my car back to the shop and they replaced the muffler. They found that there was a bent baffle in the muffler.

    I drove around a little bit before going home and went back to the shop because the muffler was still loud. Jason drove the car and confirmed that there was still a problem with the muffler. He said he would order a muffler from the Mazda dealer. It took about a week for him to get it. The new muffler has been installed and my 2013 CX-5 is back to being nice and quiet. I was charged for the original visit and the fuel sensor. All of the other visits and work done were covered under the muffler guarantee. I really appreciate everything that Jason ** and his crew did to fix my vehicle.

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      Staff

      Reviewed July 10, 2025

      I usually don’t ever write reviews but I was EXTREMELY satisfied with my last experience at Midas. From the minute I walked in the door, to updates on my car's status, to checking out and being given all details, I have zero complaints. I was walked through everything, and as a woman, did not feel scammed at all (have had this happen at many other places). Overall, a refreshing experience and the front desk guys were amazing, specifically the one that checked me in (if you see this, give him a raise!!!). Will be going here forever from now on!

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      Customer ServiceInstallation & SetupPunctuality & Speed

      Reviewed April 14, 2025

      I was having trouble installing the cabin air filter in the wife's Nissan Altima coup, which is apparently different from the youtube videos that I reviewed. I called and he told me to come right over and he came out and finished the installation for me very quickly. We take that car up for routine maintenance regularly and have never had a bad experience.

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      Customer ServicePunctuality & Speed

      Reviewed July 30, 2025

      MIDAS at 2424 South Figueroa Street. Los Angeles, CA 90007. I dropped off my 2009 Nissan Versa on 7-17 for an ignition coil replacement, and they said it would take a few days. On 7-25, they called me to tell me they started working on the car (finally). ** told me they changed 3 ignition coils, and the bill was $700. When they gave me the car back, I drove about 5 miles before the radiator gave in, the engine died on me, and the key was left stuck in the ignition. I called the shop back, and they offered to take a look at it.

      On 7-29, ** called me to inform me that a New Radiator Fan Motor was needed; they wanted $1500 to fix it, but they would do it for $1000. When I asked about the key being stuck, if maybe a mechanic forced it, the Manager said they don't have any explanation to give me. I would not recommend this place to anybody; they are price-gauging big time, and you might leave with more problems on your car than you started with. Their timing is off, too. If they say 3 days, that means one week. Save yourself time, money, and headaches, and run as far as possible from this ''mechanic''.

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      Price

      Reviewed July 30, 2025

      I am dissatisfied with the service I received at Midas (3170 Washtenaw Ave, Ann Arbor, MI 48104) for my 2009 Toyota Camry. Initially, the only issue with my vehicle was a shaking steering wheel at speeds above 60 mph. However, after a repair at your shop last year, the problem worsened -- the brake pedal now shakes, and sometimes the entire vehicle vibrates regardless of road conditions. On July 17, 2025, I returned to Midas in hopes of resolving the issue. This repair cost me a total of $3,330.34, yet the original problem persists. According to the receipt, the following work was performed:

      Ignition coil replacement: $888.90 (parts) + $338.00 (labor) = $1,226.90
      Ball joints (lower left and right): $379.98 (parts) + $682.76 (labor) = $1,062.74
      4-wheel alignment: $139.99 (labor)
      Brake fluid flush: $99.00 (parts) + $60.99 (labor) = $159.99

      Right outer tie rod replacement: $80.99 (parts) + $185.90 (labor) = $266.89

      Additionally, I was charged $360.49 to replace the trunk cable -- $106.99 for the part and $253.50 for labor. For reference, the same part is widely available for under $20 online. I also discovered that my original Goodyear tires were replaced with a lower-quality brand, yet I was charged $266.89 for one tire. Most shops offer a full set of four tires for around $600. After paying over $3,300, I tested the car on the freeway and was disappointed to find that the steering wheel, brakes, and entire vehicle continue to shake. To make matters worse, the "Check Engine" light is now illuminated.

      I am deeply concerned about both the excessive charges and the apparent lack of diagnostic and repair capability. The quality of service I received is unacceptable. I believe I was overcharged and left with unresolved -- and now potentially worsened -- issues. Based on this experience, I will no longer do business with Midas and will advise others to exercise caution.

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      Customer ServiceStaff

      Reviewed April 25, 2025

      Midas case ** 401 E Anaheim St, Long Beach, CA 90813. Homophobic ** store manager. I am never going here again. So, I work nights and I have a Corporate F150 work truck. About a month before I had a tire replaced with little fuss. I told them I wanted a name brand tire like Toyo, Michelin, Cooper. What do they do, they put on a cheap Chinese Sailun tire that I did not request. Then, yesterday I had a tire pop I put on the spare myself. It did not help that they put 51psi in each of my old tires when 36 is the spec. So I drive up after the authorization company called at 1 that I am arriving. I get there at 2 dead tired from the night shift before. They tell me they do not have tire in stock and that I will have to wait til tomorrow.

      Today I get out at 3 pm no call or text. I go to the shop and the tire is ready. No call or text. I had already arranged to go to Cooper that had the tire in stock assuming they were not ready. Then I get there and I tell them to take their tire off, I am going somewhere else he refused. I told him that my time is valuable and I am doing this on my day off. He did not care.

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      Reviewed March 24, 2025

      Recently went to the Midas at 183 US Highway 45 in Grayslake IL. Avoid that location whenever possible. Have been going to Midas shops in IL, CA and WI for many years. Most have been excellent and trustworthy...would mostly be 10 on a scale of 10. This one in Grayslake apparently has apparently come under new ownership and management. If there are minus signs possible, they would get a minus 15 on the same 10 point scale. Meineke nearby did a far better and honest ant trustworthy job and a simple stainless weld spot repair on an all stainless exhaust system for only $80. Date of experience: March 06, 2025.

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      Reviewed March 9, 2025

      Had two 3 foot pieces of straight pipe repaired due to rust total of 4 simple welds. Took one hour to complete the job. Was charged 460.00 for the labor. Was told it was estimated to take 2 hours so that’s what they charged me. 198.00 per hour. Then continued to rub salt in the wound by charging an extra 40.00 for the exhaust inspection. When I asked why I was told it was for looking to see what the issue was. I asked well you tell me how in the hell you're going to fix it without looking at it. Said it was just their policy and they had to take care of the technician who did the work. Maybe try taking care of the customer instead of squeezing every last nickel out of their pocket. Sorriest bunch I’ve ever dealt with. Never again. Hope this review helps someone else from being robbed by this Mount Pleasant store.

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      Customer Service

      Reviewed March 8, 2025

      I visited Midas in Hermitage, TN, for an oil change, and it turned out to be a disastrous experience. The day after the service, my car gave me a low oil pressure and high-temperature warning, forcing me to pull over. I had my car towed to the nearest Midas location, where I was informed that they couldn't find anything wrong and didn't work on BMWs. They suggested I go to a specialized service center.

      Eventually, I discovered that a part of the oil filter housing was not put back after the oil change. Despite Midas being responsible for the service and apparently discarding the part, they didn't offer to reimburse me for the oil change, the $90 part, the tow, or the diagnostics I had to pay for at BMW. In total, I spent around $500 and endured numerous emails and calls without so much as a penny back. The lack of accountability, poor communication, and additional costs made this experience highly frustrating. I will not return to Midas and cannot recommend their service to others.

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      Midas author review by Lauren Fix

      Midas was founded in 1956 and is headquartered in Illinois. They were originally known for their muffler service, and Midas stands for Muffler Installation Dealers’ Associated Service. Midas now has more than 1,200 company-owned and franchise locations across the United Sates and is a part of TBC Corporation.

      • Estimates: Interested consumers can visit Midas’ website to request an estimate from their local Midas location. A local employee will call the customer within a few hours.

      • MyMidas: Customers can create a MyMidas account. It allows them to keep track of their service history, get special coupons and/or book an appointment.

      • Guarantees: Midas offers lifetime guarantees on struts, shocks, shoes, mufflers and brake pads. They offer limited lifetime guarantees on many other services/products. Some limitations do apply, so interested consumers should ask about their specific vehicles and service before having any work done.

      • Online scheduling: After selecting the location they would like to visit, interested customers can book an appointment online. Appointments made online must be at least four business days in the future. For an earlier appointment, customers have to call the store.

      by Lauren Fix Auto & Finance Advisor

      Lauren Fix, The Car Coach®, is a nationally recognized automotive expert, sector analyst, journalist, author, keynote speaker and television host. A trusted car expert, Lauren provides an insider’s perspective on a wide range of automotive topics and aspects, energy, industry, consumer news and safety issues. Her analysis is honest and straightforward. Lauren is the CEO of Automotive Aspects and the Editor-in-Chief of Car Coach Reports, a global automotive news outlet. She is an automotive contributor to national and local television news shows including Fox News, Fox Business, CNN International, The Weather Channel, Inside Edition, Local Now News, NewsMax, The Daily Flash show and more.

      Midas Mufflers Company Information

      Company Name:
      Midas
      Website:
      www.midas.com