Midas Mufflers Reviews

So I drove the car back to them and found that manager Kenny or Kayne who gave me the worst customer service experience ever. He told me that the steering wheel was loose and going up and down when I brought it in which is NOT TRUE. I told him this is NOT TRUE and told him he could ask his mechanics who knew that the steering wheel was working fine and two of them drove the car in and out of the shop before and knew that very well but he did NOT even bother to ask them. This manager Kenny told me in the end in a careless manner that this is NOT the shop responsibility and told me in a defying manner to go do whatever I wanna do or complain wherever I want. They definitely lost my business and I will warn all my friends and coworkers against them. Now I have to spend some more money somewhere else to get it fixed from what they did. Do not use them! They were once good but now they are not.

Original Review: Sept. 13, 2023

My wife and I have used Midas on and off for twenty years but never again! My wife took her vehicle there today and was told by the manager Tanya that she would call her after they took it around the block and that they would NOT do a diagnostic test until after they called her. Upon collecting the vehicle she charged her $180 for a test going completely against what she said in person earlier. The owner Brian was hearing this and my wife explained, "No that’s not right, you told me you would call me and let me know how the drive went before doing any test!"

Sandy completely refuses to admit the mistake and Brian heard all this upset and did nothing to look after a long-time customer of over twenty years! What happened to customer service? My wife came home in tears and I feel Midas literally stole money from us because my wife didn’t have the confidence to stand up to this lady and refuse to be walked all over. I will be calling head office and leaving negative reviews everywhere. Brian you should have stepped in and made the right as the owner of a local business who we have supported for twenty years, you recognized my wife Mrs ** and I don’t appreciate the arrogance of your employee who handled this so poorly. Are you going to try to fix this Brian, I challenge you to look after your customer!

I now can't speak to no one but him because the Store MGR Joe ** is on Vacation. My car is Humming and they tell me nothing can be done until Monday. Meanwhile my car is humming and causing more damage. I need immediate action before my Truck gets worse. I am very afraid to take it back to the same location after my experience. Please help.

The mechanic started working on my car around 10:00 AM. I watched as the mechanic sprayed sealant on the transmission pan for about 20 minutes and then stopped working on my car for about an hour and I couldn't figure out why. I asked the man at the front desk who said they were waiting for a part. At approximately 11:30 AM the part arrived and the mechanic kept looking at it and putting it down. I went to the front desk around 12:00 PM and asked how much longer it was going to take. They ordered the wrong part and were ordering the correct one now. I told them to just fix the leaking pan and replace the radiator belt. I paid $353.14 for the repair.

After my 2023 inspection, my regular mechanic said I had a transmission pan leak! I contacted Midas, said I was there back in 2022 for the same thing and was told by the man answering the phone they don't work on transmissions! I complained to corporate headquarters whereupon a case number was created. Kenny, the manager of the Upper Darby Midas, contacted me and said he would have his master mechanic look over my car to see what was wrong. I made and then canceled the appointment and took my car to a shop specializing in transmission repair.

They found there was no transmission pan leak. It was the coolant lines that were leaking and gasket needed replacement. Midas responded to my review posted on another website and gave me a link to contact them. I did that immediately and have not heard from Midas in weeks. I just want to state if Midas really cares about their name and reputation, they would do quality service inspections of franchised facilities at least once a year or at least contact the customer regarding their satisfaction with Midas' service.

The first appointment date/time for cleaning, came and went (airline flight issues I was told). The second cleaning date came and went (staffing issues I was told). I had already cleaned my 45 foot driveway with the chemical I bought - it worked perfectly. The third date/time came - and he was only 30+ minutes delayed. When he arrived, I told him, I wanted him to do the 12 inch strip on the street, and some of the asphalt also with the degreaser and power washer. He stated, "Oh, I did not bring a power washer, nobody told me about that." He sprayed degreaser on the driveway, and little section of street, and asphalt and pulled out his mop and bucket and proceeded to mop it all down. The mop left all kinds of mop residue on the driveway - which he promised to come back after work to clean up - it never happened. I power washed it myself two days later.

The following day (9:00 AM) I went to Midas, asked if he got my receipts - yes, I am waiting to get cash in my drawer to refund you. No call that day. No call the next day. I went up there the 3rd day at 9:00 AM. I was told, he has my invoice, and is just waiting for cash in the drawer. End of day - still no word/phone call. I will pursue via other methods. The worst part of the adventure - is the lack of customer service - not just by the store manager - but by the worker who came to my house. Included two pictures -- one example of before their cleaning, second exact picture of after they performed cleaning. (If I can find the link to post the pictures again.)

This company is worthless aside from Derica who was the only helpful person. Derica gives me Consumer Relations phone number to escalate the issue further. They state that since they are individually owned franchises there's nothing they can do to help with the problem. The common theme is that Midas does not care about your personal assets or safety and will deflect all liability.

In conclusion, Midas and Dylan are cowards. My mother will end up having to buy a new car as they accrued over $5,000 worth of damages to my mother's vehicle. Again, this damage was caused because they grounded their welder to her transmission WITHOUT disconnecting the battery. This fried her TCM and it is not Midas fault according to them even though they physically drove the car into the bay to perform service. Negligence and unprofessional to say the least.

Please take your vehicles to somewhere where the company's practices are NOT brought into question. They do not care about your possessions or your safety. I hope Dylan never receives any sort of bonus for his remaining tenure as he is incompetent and the company as a whole is too. This is NOT the first vehicle that has gone in there and died by their hands, AND IT WON'T BE THE LAST. Consumers, please stay safe and far away from Midas. An absolute joke.

Original Review: Dylan, the manager, at Midas in Peru is the worst individual I’ve ever had to deal with. My mother took her car in for exhaust work a month or so ago. They used glue and never welded anything. Her car still had the same problems and her exhaust was still loud. She brings it back on 3/8/2023 for the same issue and after 4+ hours my mother's car isn’t starting. It was certainly working when it came in for service.

Dylan denies that anything him or his crew did contributed to the car now being a dead and empty hollow shell of its former self. He promised he would have it working by end of day on 3/9/2023. After two visits throughout the day to see how the service is going, and the car not having moved an inch from the day before, Dylan gets aggressive and calls the police to have my mother trespassed from the property.

My mother had to call a tow to get her vehicle and spare keys back from Dylan and Midas. The same key they made her scramble (no other vehicle) for a ride to go back home and get to see if the key was malfunctioning on the vehicle. Dylan and Midas were the last group to work the car and are denying any fault. It’s truly remarkable to see a manager take this stance on service they are supposed to stand behind. Ego/power trip.

Dylan does nothing but yell at customers when you tell him something is wrong and has lied in his attempts to cover his story up. He even refused to give the police any information about Midas and who runs the Peru, IL location. But he was sure in a rush to get the police there and to get my mom out of there. No remedy has been attempted by Midas or Dylan. Please take your services to a reputable company with integrity. Still remaining optimistic they will drop their ego at the Midas in Peru, IL and correct their mistake. I will update my reviews to 5 stars if they do what is right.

After they looked at the car after it having to be towed back there, the manager briefly explained there was a malfunction with the "pump" they use to put the oil in, however, couldn't explain why the oil spilled wasn't cleaned up, or why the proper amount of needed oil wasn't replaced, and why there was oil and grease smudges all over the outside, and inside of the car. The manager then said they corrected the problems and car was ready, I arrived and the car hadn't been moved, and was in the same condition they left it in the day prior when I picked it up. I asked what exactly did they do, and the manager said they added more oil.

Due to the amount of oil spill that they left sitting, and car being driven without any oil, resulted in a significant amount of damage to my car, enough damage, I now sit here with no transportation, which is why I have all this extra time to put a warning out for consumers. In addition, I find Google and the Federal Trade Commission partly responsible, for not regulating the validity of reviews posted online.