Midas Mufflers

Midas Mufflers Reviews

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Midas Mufflers Reviews

Stars Rating

  • 17%
  • 20%
  • 8%
  • 3%
  • 51%

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    How do I know I can trust these reviews about Midas?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Installation & SetupPunctuality & SpeedStaff

    Reviewed June 5, 2024

    Beware. AVOID THE PLACE. I am the original owner of a 2007 Jeep and sole drive. I have started my Jeep probably 50,000 times in my life and I know how to drive it. It started to have starting problems. $1,799.39 (overcharges and typical complaints by others). and 4 days later, nothing has changed and still having same problems. Still under supposed warranty buy yet this place refuses to honor as such. Tells me I do not know how to start the Jeep and may have a low battery. They become Anger, hostile if I question them about fixing it, and they just simply refuse to fix it. Preparing a lawsuit against this company.

    I would not trust them to fix a flat tire, as they would put it right back onto the vehicle and overcharge you. Many, many people have complaint about them. I am a senior (77 years old living on social security only and having to skip meals to save enough money to hire another mechanic). I believe they charging me for parts that they never install on the Jeep. Do not even spend a penny on a repair with them, in my opinion, that would be penny too much. I will also be filing a complaint with The Florida Department Of Agriculture And Consumer Affairs, as I suggest you do also, if you to were rip off by this so call repair shop

    Customer ServiceInstallation & SetupSales & MarketingPricePunctuality & SpeedStaff

    Reviewed May 18, 2024

    I came in on a Thursday to schedule repairs. Ended up making appointment for following Friday, 8 days later. I explained that my 18 year old car, a Chrysler 300 needed suspension looked at. Probably needs springs, struts, as it makes noise when I sit down and when I turn the wheel. I also told them I wanted both heat shields fastened down, that they need new fasteners and large washers. Also wanted to look at rear brakes for future appointment, as when I stop the back end wobbles. Got it there by 8:45 on scheduled Friday. The lady wanted to charge me $110 for inspection of suspension and brakes. I told her I would not pay for brake inspection, and to just do front suspension and heat shield. She then did not know what to do and said they could not do the work because I would not pay for inspection. I said, 'forget the brakes. Do the suspension please. She created a new quote. I said, 'thanks'. I then re-explained about the heat shields.

    When I called at 12:45, they had not yet looked at it. Then, at 1:15 got a call from the mechanic who said it needs springs as it made noise when he sat down, but they did not have the springs in stock. This pissed me off, as I made appointment 8 days before, and springs were requested by me. He said springs could be in by Monday. I explained that I took a vacation day and had no vehicle the entire day. The reason I made an appointment was I wanted the work done in that time. They ended up charging $775 for upper and lower tie rods on both sides and front end alignment. Holy smokes, that seems excessive. Also, they did not re-install the heat shields, that they were wider than the fastener, (which is why I said to use larger washers, ~D-uh! ) and recommended removal. Another holy smokes.

    WTH is wrong with these people? I paid, but they did not fix the rattling and squeaking. They want to charge nearly $800 for springs. But as they did not have in stock when I told them it needed when I made the appointment, and they did not repair the rattling heat shield, which is a simple fix with new bolts and large washers. I won't go back to this shoddy scam Midas in Roosevelt Park, Michigan. Very unhappy with them.

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      Coverage

      Reviewed Feb. 2, 2024

      Went in to have my headlights adjusted. They said i needed new ones and to get them from Auto Zone .. Also I had a new lock cylinder for the ignition and asked if they could install it. They said, "No prob," never telling me they wouldn't warranty their work ...The result now my car won't start due to their work and won't help me at all... Said I signed paper that says no warranty which they gave me to sign when I picked vehicle up AFTER work was done not before or I would not of had them do it...Besides they had me go get parts at Autozone for headlights. So now I have no car. Was stranded for over 4 hours at night waiting for tow truck and they refuse to help me.. A 62 year old woman .. Don't ever go there. They just want your money any way they can get it ...Won't tell you about their policy till it's too late.. And do work they are not qualified to do. They should be ashamed for taking advantage of a woman.

      Customer ServiceSales & Marketing

      Reviewed Jan. 31, 2024

      I go to this Midas because of the convenience. They usually can see me without an appointment. The problem is every time I try to use a coupon the manager comes up with some kind of an excuse as to why I can't use it. The coupon clearly states the exclusions and the manager will always say it also doesn't include this or that. Even though the disclaimer on the coupon doesn't say it. It's very shady. I will not be going back and I have spent thousands of dollars since I moved to the North Hills 6 years ago at this location. I tried calling the Midas customer service but they said they will refer to the complaint to the store manager and that person will get back to me. The problem is the store manager is the one who over the years keeps on denying me the coupons.

      Sales & MarketingPrice

      Reviewed Dec. 21, 2023

      I opt and prepaid for an advertised promo transmission fluid change. I called first, spoke with "**" at the "Midas" 12805 SW 137th Ave location. He said the actual cost was actually $50.00+tax & fees more than the advertised price. To me, this is fraud, false/misleading advertising.... Hate to be scammed. I filed a claim with the FTC and Florida Consumers Protection Bureau. Beware of this Midas location.

      Installation & SetupPrice

      Reviewed Nov. 27, 2023

      My brakes failed on me one morning after dropping my Fiancée off at work. I went into Midas, and they looked my brakes over. They told me that my brakes were cracked, the rotors were warped, and that I needed to change them ASAP, as they quoted me $650. I decided to buy the brakes and rotors off of Amazon and just do it with my dad instead, since I got the rotors and brakes for a combined total of roughly $50. When I took my wheel off, and my dad started looking at the brake, he goes, “huh, this is interesting.” There were 2 brake pads on one side of my rotor. They attempted to charge me $650 because my brake pads were installed wrong before I bought the car! The rotors? Not warped. They’re perfect. The brake pads? Not cracked, those idiots called the manufacturer gap in the center for enhanced cooling, a crack. They do not know what they are doing, and deserve to go out of business.

      Reviewed Oct. 24, 2023

      BE CAREFUL & WATCH OUT...THIS PLACE IS VERY SHADY!!!! In med of June 2023, I went to Midas (2508 Calumet Str., Valparaiso, IN 46383I) ordered (I paid) a part I needed (Silicone HTR hose) & I also paid for labor which is logical/reasonable to pay for services. Now in early October of 2023, I found out that the part (hose) I paid for was the wrong hose (which they told me in June it was the correct one): the part I got in June 2023 was just a "rubber hose" and the hot air burned a hole in it which cause my engine light to turn on.

      So, as of Oct 24 2023, they got me the "correct" hose (Silicone HTR hose) but THEY REQUEST ME TO PAY FOR THE LABOR (AGAIN!!!) TO PUT IN THE CORRECT HOSE...which I ALREADY paid for the labor back in June 2023. I REFUSED to pay for additional labor because I paid for it in June already!!!: if they got the correct part/hose in the 1st place...I wouldn't have to waste my time/energy to get what I paid for. They should be paying me for my time/energy that I wasted for their incompetence!!!!

      I WILL NEVER GO BACK TO THIS PLACE AGAIN!!!! This is bad business and VERY CORRUPT: Midas puts in the wrong item that they got from a auto outlet...you have to come back...you don't have to pay for the correction...BUT you have to pay AGAIN for their hour labor: This is how they get you to come back. YOU SHOULD NOT HAVE TO PAY FOR LABOR THE 2ND TIME FOR THEIR (MIDAS OF VALPARAISO') INCOMPENTENCE (LACK OF ABILITY TO DO SOMETHING...THEREFORE, DISQUALIFICATION, INABILITY, & UNFIT TO DO BUSINESS WITH THE POPULOUS)!!!

      Verified purchase
      Customer ServiceStaff

      Reviewed Sept. 13, 2023

      I went to Midas in Columbus, MS on HWY 45 to get my combination switch and my instrument cluster replaced. When I got the car back the steering wheel was not the in the right position (too low to drive smoothly) and loose going up and down and making very loud noise when turning. Called their new manager Jessica who told me she will call me back and never did. By the end of the business day I drove back to them and she told me she will speak to her manager (I think his name is Kenny or Kayne and will call me back). She never called back for the second time either.

      So I drove the car back to them and found that manager Kenny or Kayne who gave me the worst customer service experience ever. He told me that the steering wheel was loose and going up and down when I brought it in which is NOT TRUE. I told him this is NOT TRUE and told him he could ask his mechanics who knew that the steering wheel was working fine and two of them drove the car in and out of the shop before and knew that very well but he did NOT even bother to ask them. This manager Kenny told me in the end in a careless manner that this is NOT the shop responsibility and told me in a defying manner to go do whatever I wanna do or complain wherever I want. They definitely lost my business and I will warn all my friends and coworkers against them. Now I have to spend some more money somewhere else to get it fixed from what they did. Do not use them! They were once good but now they are not.

      Brian increased rating by 4 stars.
      Customer ServiceStaff
      After a positive interaction with Midas Mufflers, Brian increased their star rating on Sept. 13, 2023.

      Updated review: Sept. 13, 2023

      The owner of the West Kelowna branch resolved our complaint to our full satisfaction and apologized on behalf of her staff. We were very pleased she reached out to us and resolved it. Hopefully the team will be more responsive to customer feelings now that this was raised.

      Original Review: Sept. 13, 2023

      My wife and I have used Midas on and off for twenty years but never again! My wife took her vehicle there today and was told by the manager Tanya that she would call her after they took it around the block and that they would NOT do a diagnostic test until after they called her. Upon collecting the vehicle she charged her $180 for a test going completely against what she said in person earlier. The owner Brian was hearing this and my wife explained, "No that’s not right, you told me you would call me and let me know how the drive went before doing any test!"

      Sandy completely refuses to admit the mistake and Brian heard all this upset and did nothing to look after a long-time customer of over twenty years! What happened to customer service? My wife came home in tears and I feel Midas literally stole money from us because my wife didn’t have the confidence to stand up to this lady and refuse to be walked all over. I will be calling head office and leaving negative reviews everywhere. Brian you should have stepped in and made the right as the owner of a local business who we have supported for twenty years, you recognized my wife Mrs ** and I don’t appreciate the arrogance of your employee who handled this so poorly. Are you going to try to fix this Brian, I challenge you to look after your customer!

      Price

      Reviewed Sept. 7, 2023

      I took my car to Midas Bo Tire, Hwy 378 Lexington SC to have the alternator changed. They convinced me that the AC had to come out to get to the alternator. I was charged $1300, but when I got my car back THE AC NO LONGER WORKS!! Was chilling fine till I brought it to them. Now they say I need a new AC and it'll be an additional $850 and won't charge labor. I'M NOT GIVING THEM ANOTHER DIME. If it wasn't on a credit card, I just wouldn't pay them at all for ** my car up! Definitely taking legal action. Don't take your car here. RIP OFF.

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      Midas author review by Lauren Fix

      Midas was founded in 1956 and is headquartered in Illinois. They were originally known for their muffler service, and Midas stands for Muffler Installation Dealers’ Associated Service. Midas now has more than 1,200 company-owned and franchise locations across the United Sates and is a part of TBC Corporation.

      • Estimates: Interested consumers can visit Midas’ website to request an estimate from their local Midas location. A local employee will call the customer within a few hours.

      • MyMidas: Customers can create a MyMidas account. It allows them to keep track of their service history, get special coupons and/or book an appointment.

      • Guarantees: Midas offers lifetime guarantees on struts, shocks, shoes, mufflers and brake pads. They offer limited lifetime guarantees on many other services/products. Some limitations do apply, so interested consumers should ask about their specific vehicles and service before having any work done.

      • Online scheduling: After selecting the location they would like to visit, interested customers can book an appointment online. Appointments made online must be at least four business days in the future. For an earlier appointment, customers have to call the store.

      by Lauren Fix Auto & Finance Advisor

      Lauren Fix, The Car Coach®, is a nationally recognized automotive expert, sector analyst, journalist, author, keynote speaker and television host. A trusted car expert, Lauren provides an insider’s perspective on a wide range of automotive topics and aspects, energy, industry, consumer news and safety issues. Her analysis is honest and straightforward. Lauren is the CEO of Automotive Aspects and the Editor-in-Chief of Car Coach Reports, a global automotive news outlet. She is an automotive contributor to national and local television news shows including Fox News, Fox Business, CNN International, The Weather Channel, Inside Edition, Local Now News, NewsMax, The Daily Flash show and more.

      Midas Mufflers Company Information

      Company Name:
      Midas
      Website:
      www.midas.com