Safelite AutoGlass Reviews

This company is a total scam. They worked on my Subaru and messed up the Eyesight technology. They then came to change a rear side window on a Gladiator and no showed me. Dropped a couple of quick two ring phone calls and acted like they tried to find me. Lazy staff, bad quality. They are only in business because they worked for insurance companies like a monopoly. I wish China would open a glass company and put them under. It would not be hard.

I'm writing this review for people who think Safelite is your only choice, it is NOT! Twice we scheduled online. Both times my appointments were at 1 because I work nights. Both times the technician showed up before 10 am. He wanted to start the work early. Both days were gloomy days with a minimal chance of rain. My first appointment it didn't rain at all that day. My second was today so I'm not sure if it's going to rain or not. The techs should show up at the appointment time. Clearly they are NOT weather men

Please be Aware: My experience with Safelite in West Chester, Ohio, was extremely disappointing. After a rock hit my windshield, I contacted my insurance company and was sent directly to Safelite. The wrong glass was installed and needs to be replaced with the correct part, C2Z17814, or an equivalent. Issues included:

My windshield has a small chip and I went to have it glued this morning. Unfortunately it became a long Crack after the technician put equipment on it. I'm very disappointed because I was told I have to replace the windshield which costs more than 1000.

I recently scheduled an at-home repair. I received numerous e-mails and text messages confirming and reminding me of my appointments over the course of a week or more. The technician was scheduled to arrive between noon and 5PM. After taking a full day off work, the technician was a no show and did not even have the common courtesy to call to apologize for any inconvenience. I will be using a local repair shop to complete the work.

2 trips to the facility in St Louis. Never had the correct windshield for my 2025 QX80. They said that they don’t have an entry in their system for my model. Horrible service. Don’t bother. No one seems to care at their facility.

I had an extremely poor experience with Safelite AutoGlass and would not recommend them. I brought my 2022 Audi Q5 in for a windshield replacement, and the entire process was a mess from start to finish. The first visit took 5 hours, and they installed aftermarket glass that they couldn’t even properly recalibrate. I was then told I had to come back again. On my second visit, they kept my car for 7 hours to install OEM glass—and still failed to recalibrate it correctly. To make matters worse, my vehicle now has two malfunctions that were not present before they worked on it.

Our company has a Commercial account. We have to call with every invoice to pay them, even though they have our CC on file. They will not do terms, which is fine, but they make nothing efficient. They list a number, 800-835-2257, for customer service. Call it & a recording states to call back during business hours. I called at 3pm eastern. They state in the recoding that they are open until 4pm eastern. This has happened several times this year when trying to pay. This company is not for Fleet, it's for Johnny Homeowner. Safelite has yet to figure out how to work with companies that have Fleets. Go to the competitor, or even a dealer before dealing with these folks.

Unable to contact a live person to cancel appointment due to weather conditions. Automated messages do not give you the option except to say you should have a link in the appointment confirmation email. There is no link. I called another company, got a live person immediately, and it is less expensive.

Hey Safelite, thank you for not allowing me to speak to a live person. I immediately dialed another company and got quality care and somebody to talk to personally. You can go pound sand with your automated system! I will never utilize your facility and our services again. Take care and appreciate all the lack of effort to lose another customer.

Two months after the install of my windshield my rear view mirror fell of taking glass with it. They show up to replace under warranty and tell me it was hit by something and they will not replace it. I have replaced windshields in the past and this exact damage is usually caused by over tightening the rear view mirror set screw. Horrible company to deal with. Don’t use them. Their warranty is a scam.

Reached out Safelite to repair a tiny chip on my front windshield and they ended it up making it worst. Now they are telling me that I have to replace my windshield at my own cost!! Worst customer service ever and rude. Not willing to take responsibility for their actions.

Safelite, replaced my window on my truck. A month ago, the tech broke my rainguard. Said they would order me a new one, and didn't. The tech either didn't align the window properly on install or didn't clean the glass. Add up the track regulator when I went to. Roll it down, it popped out of the track. Again, either from misalignment on install, apart from not cleaning the track out properly. Tech came back, said they order it new track and install it. Haven't heard nothing for a month. I've called him several times. They're supposed to call me back and they don't. I call back again? Talk to somebody higher up and they say, that's my issue. I need to purchase the track myself. Terrible to deal with the track was fine before the install. Now they won't rectify it.

This is not just a bad experience—this is negligence. In June 2025, I had a minor windshield chip on my 2022 Ford Mustang Mach-E and went through my insurance, USAA, who directed me to Safelite AutoGlass. What should have been a simple repair turned into a long-term safety issue due to Safelite’s workmanship.

I am writing to express my extreme disappointment in the service I received at Safelite Autoglass at 526 Anacapa in Santa Barbara CA. The windshield installation was poorly handled—the installer failed to clean out old sealant, leaving the installation unnecessarily messy, and also failed to re-install the rearview mirror - then questioned whether I even needed a mirror. I regret paying the bill before inspecting the work. No one in the store expressed any interest in customer service. I had to have another shop properly install the mirror and only looked for their reviews after the service. I discovered that their 1.4 star rating is well deserved. I’m not sure how low it needs to go before they run out of business, but the sooner the better! I strongly recommend others to avoid this company.

Do not even bother with their so called excellent service. I booked an appt three weeks ago and on the day they were supposed to come thru called and said the glass was not on the truck? So they rescheduled me the following week and then they called same day again! However this time it was the technician was sick so third apt was today from 8 -12 and at 11:00 they called to say the glass was not available again. I took three days off to be home to get my glass replaced. Don’t trust a word they say!

Setup an appointment for 03/13/2026 but they had to overbooked and had to reschedule me. Rescheduled for 12:00 to 5:00 PM on 03/17/2026, they were a no show leaving me doing nothing for the day. I did call the number back they left me in case I had any questions, it wasn't answered either time I called. They only have high reviews on their site, every other site gives them poor reviews, should have done the research before all of this.

Made an appointment with Safelite and a technician supposed to come work in my driveway but never show up or called. Wasting my time for waiting. Really disappointed.

They need to be taught a big financial lesson, because ethics has long left the building. Thieves. Mobile appt. for my young adult daughter. Whether the crack ended up being filled or the windshield was replaced, it should have been fully paid by insurance. The tech double talked and confused her, fixed nothing, she then got nervous being there with this guy and wanted the appt to end, and he "gave her a discount" and had her send $80 to his Venmo. Fraud. Liar.

Four years ago I had the back window replaced. Now I found scratches are just now showing up from them installing the window. I had to have a body shop touch up these scratches.

The WORST customer service and overall management. I was told my windshield was IN STOCK! We scheduled a date - 3 times!!! and they cancelled the night before. 3 TIMES!!! I could not get an answer from anyone about where the part was? Was it available? Was it in the warehouse? I then called twice the part distribution center, 2 different women who sounded as if they might have cared; on the second call - after 3 cancellations and not the courtesy of a call back, the alleged supervisor told me the order was cancelled. No one told me that. No names.. Someone blamed a Shannon.. but this LEADER couldn't tell me why, who, or anything about the cancellation..

Had my windshield replaced in February, and still don't have the correct windshield installed in April. I've had several technicians out to 'look' it. The sensor cover will not fit on since the windshield is not made for it. Neither the windshield or the sensor cover had been replaced in 5 tech visits and over a month and a half.

I booked an appointment over a month ago. I specifically requested between eight and noon. They sent me multiple confirmations, demanding that I meet very specific requirements like how much gas in my tank and where to park my car. On the morning of the repair, I get a call from the service person doing my repair that “I don’t know why they did this to me, but they booked four other people this morning, and you are last. I will not be able to get to you until late this afternoon.” I called Safelite and they would not help me. They told me too bad. You can either take that or you can reschedule, or you can go somewhere else. Very unhelpful. They really did not care that I rearranged my morning and took the morning off for this repair, and they’re not honoring their end of the deal.

Terrible customer service. Requested a quote for windshield replacement. They sent me back a "saved quote" with a button to continue scheduling. The quote stated it was valid for 3 days. Less than 3 days later, I tried to schedule the appointment, and the quote went up over $100. I tried chatting with service and they told me they did not have the saved quote. I asked for an email address so I could send them the email with the "saved quote" and basically, they just hung up on the chat. Another person got on the chat, and basically the same result - no help, and no willingness to help, then left the chat.

They told me between 8-12. Came at 12 and said they couldn't do it due to the rain but will bring to shop. No more than 30 min later said they got the wrong windshield. And told me to reschedule. What a waste of my Saturday.

Would not recommend Safelite to anyone. They are not honest and do a horrible job. Brought car in for a new window and left with a broken rim on the passenger side window. They tried telling me it blew off on the highway. Which was totally a lie because it was on when I bought it there. If it was missing which is so obvious they would have came to me in the beginning to make sure I knew about it. The guy came out often working on my car and even said to me, did you hear me screaming and cursing it was because there was so much glue on my window it was hard to get off. So now they are trying to deny they broke it. There are so many other reliable places. Please do not take your car to Safelite!!!!

I schedule an appointment for Safelite to come to my home on a Wednesday. When Safelite shows up near the end of the day, they tell me they cannot service my vehicle because it's been sitting out in the sun all day. I respond by telling them that if I knew that was an issue, I would have ensured the vehicle was under shade before they arrived. They agree to meet me at my work the following day, where I park in a parkade so temperature will not be an issue. The next day passes and Safelite doesn't show up. I just logged into Safelite, and without any communication to me whatsoever, they rescheduled my appointment for two days later, Saturday afternoon, at my home... in the afternoon... where once again, my vehicle will be sitting in direct sun.

I would NOT recommend this company to anyone! The first time they came to replace my windshield, they had the wrong windshield. The second time they came, the installer was very arrogant and broke a piece on my car, ordered the part and it took months to come in, the third time they came to fix the part they had broken, they had ordered and sent the wrong part but the installer was super nice. The fourth time they came, they finally got the part right! This entire process took almost 6 months to fix my brand new new vehicle. Nicole at the Florence office was Very rude and not helpful at all! Then did not send me a bill when it was all said and done, but I just received a collections notice!!!

Has to be the worst experience I've ever had with a business with such a good review. Did online first. It was cancelled then called after dealing with their AI for seem like 10 minutes. Finally get a real person, set a new appointment, cancelled it, called again. Same crap. New person give a new reason. By then I was done. Called someone else.

I had Safelite replace my windshield. The next day the rear view mirror fell off! They came back and re attached it. It fell off a couple of hours later. I called safelite again 3rd time. Made an appointment. They stood me up! Made an appointment the 4th time. The tech came and judged that I had knocked it off the windshield, no warranty.