Safelite AutoGlass Reviews

Safelite and Progressive insurance are a shady combination. Twice they brought scratched glass. They wouldn’t approve OEM glass for a Volvo. No one answered the phone at the Churchville, Md shop. Too many hands in the pot. Felt like Progressive was working for Safelite and not me.

If I could give less than 1 star I would. I needed my windshield replaced on my 2018 Chevy Cruz. I went online to schedule service. I put in my VIN number, prepaid for the service and schedule the appointment for a Saturday 12-5. Everything seemed fine for about 5 minutes. I checked my email and was informed I had to pay another $39.95 for recycling even though that charge was part of my original quote and payment. When I called, no one could tell me why that charge was there. Then at 3:00 on the Saturday, they called me to tell me that the windshield the tech grabbed for my car was damaged when he "threw it" in the back of his truck. Ok, I thought, stuff happens, probably more likely the guy wanted to get home and not start another job at that time on a Saturday, but I get it and we set a new appointment for Monday.

The company lies and loses parts and doesn’t replace them.

Safelight, like so many other national firms now rely on AI to manage customers. Even if you opt out of chat and text conversations the "humans" are unaware of company policies and cannot connect you with a local store. After four calls and extraordinary hold times I was told I could not ask the local shop to pull my cracked windshield and return in a couple of weeks to replace with the new one. I was told, up until the last call, that this process was "absolutely" possible. I was even given the number of the local store to contact them for the appointment.

First, they canceled and rescheduled. For the second appointment, they didn't show up after I had been waiting for almost five hours.

Safelite sent confimation message to email and sms and then didn't show. I waited during the 5 hour appointment window. Tried to contact them. Website didn't recognize either my email or phone number. It took 5 mins to get in queu to speak with a human who said I don't seen the appointment, but I see your phone number and vehicle. WTF. That points to a lousy data system. Phone call to human was 20 mins on hold and 12 mins with human that couldn't find anything.

First time experience with Safelite. Assumed it would be a simple expedient service. Unfortunately I had a hard time even scheduling through the website. Took a week to finally get through. Gave the benefit of doubt and took it as a software error. I finally got an appointment with a 5 hour window almost two weeks after the incident. To make the process even more expedient I had taken the trim, drainage plate, and wiper arms off the car and cleaned all surfaces. Also popped a tent just in case it rained. Omar, my glass technician, didn’t make the scheduled appointment and had to reschedule. The next morning and I find out it’s been pushed another week.

Safelite installed the windshield correctly but broke 4 trim pieces and did not tell me. I found out when one fell off. Getting those pieces replaced and properly installed has been a nightmare. Poor customer service and if they tell you someone will call you back, good luck with that. I am still waiting. If you have to use Safelite, good luck. I will never use them again. Did I say how bad the customer service is?

The guy came out to my work to do the replacement because their appointment times were in a 4 hour window and I cant just take that much time off work waiting until someone shows up. So he comes to my work to do the replacement and he comes without the glue to do the actual windshield... So he has to go back to his shop and get it then come back again. Then prior to replacing my winshield, he cracks the new one so he can't even do the replacement now.... So he says he'll give me a call later to let me know what the plan is. For real? I spent over $300 and took time out of work multiple times for them to not even replace my windshield. Now I'm just hanging out waiting to know what the plan is to actually get a replacement now... I will never go through them again.

Safelite replaced the windshield on my 2025 Kia 5 GT-Line. After the repair, the horn did not work. Even though this is a common result of windshield replacement and (in most cases) requires only the replacement of a fuse, Safelite refused to address the issue. If you need windshield work, avoid Safelite.

Venice Florida. Jacob my technician did an excellent installation. Highly recommend Safelite for you auto glass installation.

If I could give a lower rating, I would. 2 days of waiting and no calls from the technician or customer service unless I initiated a call after they were already well beyond their ridiculously long window to show up and repair my windshield. Could not have worse customer service.

I had a very disappointing experience with Safelite. Their time management was poor from the beginning, and they continued to reschedule without any real concern for my time. The job was not completed as promised, and even when the issue was on their end, they refused to offer any type of compensation or meaningful solution.

I scheduled an appointment for yesterday at 930 am. When I arrived, I walked into the office up to the desk where the employees were behind the desk. I stood there for a while and both employees ignored me. I then said, "Excuse me..." then finally one employee finally acknowledged me with an obvious attitude. She then stated me with the wrong price and then said the appointment was a drop and go which means I have to leave my car and they will repair when possible. I told them forget it. I went to the parking lot and called Wyndshyld. Off of Johnson Ferry rd. Long story short, I saved myself over 200.00 on the replacement of my windshield and dealt with total professional and courteous employees.

Had an appointment. Technician shows up on time and was nice. However, after I had already given the VIN number, the type of car to make the year, they still show up with the wrong glass and now I have to wait an entire week before they can come back out. So glad they're professional and know how to do their job.

I had an appointment to have a windshield replacement on 7/7. I received a call that I would be one of the first appointments. I later received a text saying my appointment would be between 2 and 3 pm. No one showed up; I did not receive a call, text or email saying my appointment was canceled. I called the shop the next morning 7/8, they could not give me a reason why no one showed up and that I would have to reschedule an appointment for another day...I told them my appointment should be priority and they should complete the appointment as soon as they could since they did not come at the scheduled time. The employee on the phone basically canceled my appointment and hung up.

I do not normally write negative reviews, but in this case I could not let it go. All the advertisments stating how they are always on time and are courteous were so far out and incorrect, I decided I had to follow up. We scheduled a mobile appointment with Safelite to be at our house on a Saturday. We selected the morning timeframe which was listed as between 8:00 AM and 1:00 PM. My wife received several notifications via text messages days leading up, confirming the appointment time. There was also a phone call 2 days prior to the scheduled appointment. On the day of the appointment, by 2:00 PM we had not heard from anyone and began to look for a phone # to call and find out the status of the technician and found out there was no information to follow up except with an email.

Guy comes to my house to replace a shattered rear hatch window on a Lexus RX. He installs the new glass and I can see that black plastic moldings are missing at the bottom of the new glass. He swears nothing is missing. It’s obvious that water will get into the hatch at the bottom of the glass the way he left the car. He removed the factory molding that goes all around the glass and didn’t bring a new one for the bottom. Tech was stupid and rude and I sent him away. Had to have the whole job redone by the Lexus dealer. Never paid Safelite and would NEVER use these amateurs again.

I scheduled a appointment to get the glass replaced on my 1990 Honda for today between 12pm and 5pm. Had my 83 year old father waiting for the technician all day. Never showed never said why didn't show. I would not recommend this company to anyone. They just waste your time.

I set an appointment with Safelite from noon-five. They called the morning of the appointment and wanted to move it up to 10am. I could not do it at that time. At 3:30pm they called to tell me they would need to reschedule the appointment. Totally wasted my afternoon.

Safelight messed up my windshield and then tried to charge me 890.00 for new windshield. Awful job and just left without telling me that they had made it worse.

Safelite confirmed my appointment 2 + weeks ago then canceled on me with less than a 12 hour notice with a robot, when I tried to call they were closed so I called this morning (Monday) where they downplayed the situation and informed technicians don't service my area on these days but why would they schedule me for that day then, I was informed its my problem not there's...this is the worst customer service I have ever received and definitely will never recommended them or use them. They knew for 2+ weeks about my appointment and yet never called. Emailed nothing just confirmed it and then waited till 12 hours before my appointment to cancel.

We had a side window in our truck broken by a rock while traveling to a horse show. The good thing was that there was a Safelite dealer nearby and we could get an appointment in just a couple of days to have it replaced. The bad things were that those lost one of the mats in the truck and refused to replace it. I contacted Customer Service and they said the dealer said they didn't lose it but they would have them call me to discuss. They never did. I am absolutely certain they took the mat out to sweep up broken glass and missed putting it back. I clean the truck before each show so I know it was there when I took it and was not when I got it back. We're only talking about $25 to replace which was 5% of what I spent but they refused to address it. My other concern was that they seemed pretty expensive but I was desperate and glad to find someone that would replace it right away.

Our experience with Safelite was awesome! London was on time, efficient and professional.

The lady that replaced my windshield from Yuma Arizona was very, very polite and courteous. She did a job well done. Very happy with everything. 5 stars.

I started off with a small chip in my windshield when I explained to the tech that I did not want to take a gamble on breaking it even more they assured me that there was no Gamble and it wouldn't cost me anything if anything happened. Once I got my car back there was a large crack in my windshield. I told them I needed it replaced and they told me it was going to cost me over $800 to get it done. I explained to them that the tech told me it wouldn't cost me anything and they said that was my miscommunication. I spoke to a manager who said they would contact customer service and get something taken care of for me. I called over 10 times and never got any help and it took them 2 months to finally give me a refund for my money.

I had my Jeep Patriot passenger window replaced by Safelite employee Eric, it was excellent service. Everything was done properly and with care. Professional & courteous, and a great job completed, along with a tricky jeep door handled without a hitch. Was looking for a place to write a review, I hope this is seen! Recommend this service. Thank you!

Repair staff was timely and pleasant to deal with; however, the issues is in the deceptive trade of their price quotes. They quoted a price of $359 for our windshield when the appointment was made yet the repairman indicated a $40 increase to that price plus tax for "recycling" regardless of whether they recycle or not. This is deceptive trade. Next time, we use local.

Month ago got a rock into my windshield. Scheduled home appt through Safelite website. First appt failed due to crack in aftermarket glass which was shipped to the company. Next week the technician showed up and informed me that aftermarket glass will not for my car (2025 Toyota 4runner Platinum) because it need high end glass with some specific sensors. Rescheduled for another week. For this visit the technician did not call and did not show. I called their customer service demanding explanations. Got rescheduled again for one week with my demand to be first customer of the day because of prior arrangements with appt somewhere else at 11:30 AM.

Safelite replaced the windshield on my 2024 Ram 2500. The truck immediately started leaking. No local shop could be found, no phone number, just a national number that would disconnect after a 15 minute wait. I finally went to complaint center and got a tech to come out. He looked at the window and within minutes said it’s not the window, it’s the truck. You need to go to the dealership. So I did, and they fixed the worst leak on the drivers side by resealing the window. Passenger side still leaking.

Do not do service with this company. I had to reschedule three times with them. First due to incliment weather and it was sunshine and rainbows not a cloud in sight. Hours of my day wasted. So I decided to drive 30 miles out of my way to lithia springs location on my day off- im a nurse, and those days off come sparingly. I get to the shop and I’m sitting there for about 15 minutes before someone even greets me to break the bad news that they do not have the correct glass in shop. So an hour and a half in the car, time wasted, gas wasted, which isn’t cheap. They reschedule me to a mobile app two days later. They never tell me that the glass that’s needed for my car is going to be an additional 377 bucks on top of the 508 I’ve already paid. So today, I wait around from 12-3 finally a union city technician comes. Tells me I still owe 377.

Horrible experience! I will never use them again. The technician came out and after being in my car for 15-20 minutes he informed me my camera cover was broken. It wasn't broken in the morning when I went to work, yesterday when I had passengers, or when I drove home. Amazingly when he bagan to take pictures 20 mins after arriving it was hanging 2 inches off my windshield. I live in the country with bumpy roads and somehow the two little clips that were broken were still there and I never heard the cover rattle once. The technician broke the clips to my camera cover and Safelite refused to fix the issue. Now I am searching for where to buy the part they broke. Save yourselves the time and trouble and use someone else. It has been a nightmare experience.

My rear view mirror fell off, I went in and Kate fixed it. No charge! They are the best. This experience makes up for the awful experience a few years back. The receptionist was rude and just didn't want to help. She must have had a bad day. Kate was awesome.

I will never use Safelite again and I caution anyone else that use them. The initial contact is commendable where they’ll get the job done however, if there’s an issue that happens relative to the windshield, they will not honor the warranty. They’ll give you a bunch of reasons why they won’t honor the warranty. I know that the technician caused a slight crack when putting in the windshield. I saw the result of a tiny line coming from the edge of the windshield. I went back to let them know, and they said it was a rock. I know it was not a rock in the edge of my windshield and that it was their technician. They were not there.

1/5 -- Complete No-Show. Zero Accountability. I scheduled an appointment with Safelite in Santa Maria, CA and took time out of my day to be available -- and they simply never showed up. No call. No text. No attempt to reschedule or even acknowledge that they had failed to meet a basic professional obligation. This isn't a minor inconvenience. This is a fundamental breakdown in customer service. When a company books your time, the bare minimum expectation is that they show up -- or at the very least, pick up the phone and let you know they won't be. Safelite couldn't manage either.

I've used Safelite 3 times now. First time they damaged the paint, adaptive cruise control module (they literally ripped the wiring from the unit and they paid the dealership over $1K to repair), and the rain-sensing wipers never functioned after that. Second time was for a simple repair - no issues. Third time was at a Safelite location for a 2 inch diameter starburst repair. I drove 20+ miles to the appointment w/o worsening the damage. Tech drove car to the bay, and 20 minutes later brought it back out with a foot long crack and claimed "it just happened on its own." Now I need to replace the windshield. DO NOT USE SAFELITE. Find a reputable local business.

I made an appointment with Safelite last Tuesday, for next Monday, and today Saturday Jackson from Fairfield Ca Safelite Autoglass decides to call me on a Saturday to provide instructions that I will need to have BEFORE Monday at 7am, which will be impossible for me to get ready by that time. A Simple question: Why did nobody say anything to me on Tuesday, or Wednesday or Thursday or Friday when I might have had a bit more time to get the car ready with your REQUESTS… No, you wait till Saturday to tell me what I need by Monday morning at 7/am. Professional? Not even close. Courteous? Absolutely not! I’ll call Farmers and find BETTER OPTIONS THAN SAFELITE AUTOGLASS. Solution? Or simply a suggestion, when someone makes an appointment days ago and you have specific requests, please communicate with your customer Earlier, PLEASE.

It took 5 visits at 2 separate locations to get a back glass that didn't have massive distortion on my 2014 Mazda3. I settled for one that still has distortion in my line of sight, but I'm so defeated that I don't even want to see if they can do better. They broke the cover to my rearview mirror/sensors and had to replace it. They broke the gasket around the rear wiper and water was leaking in, and their solution was glue and tape. I paid out of pocket. I'm probably $1,600 all in including gas and Ubers. No discount, no nada. Just defeat and acceptance. I will gladly pay the steep prices at the dealership next time, and will NEVER USE SAFELITE AGAIN.

I would put 0 stars but it won't let me, worse experience ever, my son cracked his windshield, I sent money in 300.00 to be exact and scheduled an appt. First one it took a couple weeks, they cancelled cause of rain, 2nd time they rescheduled. I had to wait almost a month. They came to my house and they canceled cause of how my driveway is set up, then they did not reschedule, they said I had to schedule another appt. and go to them, well almost 3 months later and I still can't get in to get my son's windshields fixed, I requested my money back and they said it would take up to 15 days. That is some bull, I will never use them again and I will tell everyone I know that they are the worst place to go to get a windshield fixed.

I am extremely disappointed with my experience with Safelite. The biggest issue has been the complete lack of customer service and inability to speak with a real person. Everything is handled through automated systems and robots, which became incredibly frustrating when trying to resolve a legitimate problem. Even after finding the direct phone number to the local shop performing the work, nobody would answer the phone. I ultimately had to drive there at my own expense just to speak with an actual person about my issue.