Safelite AutoGlass Reviews

Disappointing Experience with Safelite Auto Glass. I recently had my windshield replaced by Safelite Auto Glass, and unfortunately, the experience was far from satisfactory. Here are the main issues I encountered: Poor Customer Service: Getting people to answer the phone takes knowing how to hit # five times. Then, they promise a warranty visit to fix the wipers and book me for a windshield replacement at another shop. I call and then, they fix it to a warranty visit, but didn't fix the shop location.

Just finished a windshield replacement on a 2020 Lexus RX350. They damaged the exterior trim, The interior A pillars, and the dash. It took 4 hours to complete plus 4 times to take back into the shop to continue cleaning the glass shards from the dash. This was the worst experience ever. Safelite makes it impossible to reach anyone to complain and resolve the issues. The store manager was a dismissive, unprofessional person that obviously knows they won't or don't care to fix their mistakes.

DO NOT TRUST THIS COMPANY! After completing an on-line quote, a rep called me to try to schedule. I told her I was waiting for a quote from another company. She verbally offered $100 off my total, plus "free" windshield wipers. I agreed to schedule the windshield replacement for the amount $748.00. I received an email quote for $932, When I called back, they acted like it was a mistake (BAIT and SWITCH) and they quickly found a $100 off "code" and I told them to take off the "FREE" windshield wipers. I set an appointment at 9:30 am and was told my truck would be ready by "2 or 3 pm." Truck dropped off at 9 am.

Absolutely horrendous, will never go to Safelite again. My rear driver's side window was broken out and I got rescheduled 3 times (once without anyone telling me). They kept pushing me off another week, then another week, then again until I was told after 3 WEEKS of waiting that they couldn't get my part. Safelite must have zero vendors because my part was easily accessible online and I purchased it myself. Absolutely disgusting how they make people wait and wait and lie about having parts they haven't even acquired yet. Scammers and liars. 0/10.

I recently visited Safelite to repair a rock chip on my windshield. The chip was quite small, less than the size of a dime, and I was hoping for a quick and effective fix. However, my experience turned into a costly and frustrating ordeal. After the repair was completed, I immediately noticed that the chip had turned into a two-inch crack—a crack that was not there before. When I pointed this out to the technician, I was assured that this sometimes happens and that the crack had been filled and would not spread further. Unfortunately, this was far from the truth. Just two days later, I found that the crack had spread all the way across my windshield, turning what was a minor issue into a major one.

The location in Bowling Green, KY is RIDICULOUS to say the least. I honestly do not know how they stay in business. I have had 3 bad experiences with them. The first one, I drove 30 miles to this shop only to be told that the glass they had for me was damaged out of the package!! Why didn't they inspect it before I got there? The second experience, I drove halfway to the shop before they called me to cancel my appointment because they didn't have the replacement glass for my windshield. How irresponsible and last minute!! The third experience, I drove all the way to the shop AGAIN, 30 miles, only to be told they had rescheduled my appointment!!! They said they emailed me.... okay, does everyone constantly stay on their emails??? I don't.

Safelite Auto Glass 411 Lovell Rd Knoxville, TN 37934. I will say that the work seems to be ok so far, but the management is misogynistic. My wife dropped her car off at 8:14am for her appointment, and ** the store manager was very rude to her because she didn't drop it off before they opened at 8am. He was condescending to her and told her since it wasn't there then he will have to work her in. She called me from the parking lot to tell me she just dropped it off, so I have time stamped call of when it was there. I called at 2:30pm to check on the status and ** answered and I asked him what the status of the repair was since I hadn't heard from them and it was supposed to be completed by lunch. He was very rude to me as well but I continued to be professional and asked when it would be done and that we had another appointment that would last from 3:30 to after 5 when they closed. He said he be there until 6 and I could pick it up after.

Scheduled a windshield replacement at my home. Scheduling from my phone was easy. As was rescheduling. Service is the problem. Took the day off to wait for the service tech to come only for him to tell me the new windshield was damaged. I had to reschedule. They come out again. This time the tech knowingly installs my windshield wrong. He even said, "I measured wrong." Now I have to drive to one of their garages to speak with someone. After showing them my concerns they say I have to wait 5 days before they can do anything. He also recommended not to use the mobile service for windshield replacement. It's better to bring the vehicle in. Be warned.

The repair was 200/hr and I could have done better myself. I will just leave it at.... I spent 172 dollars for absolutely nothing. That is a basic FACT. I would not recommend this for a ding in your windshield. If you can afford it, just replace it (which is now what I have to do, thanks to them).

Safelite at the Derwood location in Rockville MD did a terrible job on my Mazda 3. The technician damaged my rear door, there were several punches from the inside out when they replaced the windshield. I called the store, and they did not answer the phone, never processed my claim since March 2024. I will never do business with this company ever, very bad experience with this company.

Do NOT use this company. First, the technician did not show up on the day scheduled, not sure if they over-schedule their techs or what. When the tech showed up, he was fine, and installation and glass seem to be okay after two days, and the company sent me a receipt for the work. However, their people have been badgering me for payment for two days since the work was done, and now they are threatening to take the charge to "collections." I verified with my bank that the payment was submitted and is going through, and it's perfectly routine for credit card charges to take a couple of days to be processed. Safelite will waste your time and make irritating and threatening phone calls for no reason. This is a TERRIBLE way to treat your customers.

June 5, 2024 Ford F 150 windshield replaced by mobile technician in Fredericksburg, TX. June 10, 2024 - Rain passed through my home, flooding my truck- water standing in floorboard, inside center console and cup holder/tray. June 11, 2024 took truck to Floresville - Ancira Ford for evaluation/repair - called Safelite to advise and was told that I was not authorized to have them repair my truck, that the "Special Services" division from North Texas would evaluate and repair my vehicle. I advised that I was moving out of country and needed this done promptly. June 12, 2024 hired a driver to retrieve truck and deliver back to Safelite and provided the work order from Ancira Ford for the required repairs due to water damage in my truck.

Worst customer service ever. Book at the location I needed service because I was working away -- they booked my appointment for home, because of zip code which would force me to drive almost 200 miles away the next day for my smashed windshield. Then they argued with me, had the wrong information down -- after I talked to 3 people, still the wrong information. I canceled my appointment and will take it somewhere else now, no matter what I have to do to get the car there.

Windshield cracked by a kicked up stone 2 weeks ago. My insurance company scheduled a mobile repair with Safelite. Cancelled 4 times after I waited 4 hours each time. Contacted a manager to get replacement at their garage and response was "you are not going to tell us what to do". Worst customer service on the planet! Insurance company is referring me to a different company for replacement. 1 star is way too generous!

Do not use Safelite Auto Glass! After highly recommended by my insurer, State Farm, I attempted to schedule an appointment with Safelite for a windshield replacement. There was no method of talking to anyone at Safelite, just repeated recordings to go online or chat. My agent was finally able to speak to a person who stated that they did not have my windshield in stock and would call me when it was in. Several days later Safelite called me and scheduled a mobile appointment for today, August 3rd between 8am and noon. They were supposed to call me and confirm the appointment yesterday. They did not call.

If you have a Ford F150, don't bother. They replaced the windshield without completing the job. Left me with a wire that I have no idea where it goes or what it does. I give my VIN for a reason. To get a specific windshield. If you can't complete the job, tell me before you install something that isn't complete.

What a joke. Broke my old windshield after breaking new replacement then left me with no way to drive or work out of my vehicle to earn a living for a week. They don't care. Very unprofessional. Go anywhere else. Save yourself the frustration.

Our upstairs neighbor ordered service. We have 2 carports we pay for 1.. The service van parked in front of our carport. Said he'll be an hour and half. I asked him to park in our yard area so we can use our space. He wouldn't comply!!

This was such a bad experience. We went online and set up appointment to have our glass on our driver side fixed. They called and asked what our model number and to be sure what we wanted. We set up an appointment. They came and said they didn't have what they needed. They called the next day and said you need to pay 278.00 more. We had already gave them through the web-site 310.00. I asked why and said it was a different glass. I said why didn't you tell us to begin at the begin. He said, "You push the wrong button on the computer." He was rude and didn't try to work with us at all. I wouldn't work with them again. Horrible Horrible person. Knoxville shop.

Non OEM glass installed without my knowledge. The technician showed up to my house and said it would take and hour. When he finished I realized that he replaced with a completely different windshield that I had. A non-OEM blank. I would never put a non OEM windshield in my Jeep Wrangler. Because it was already installed I had no recourse. Because I had changed my insurance to Liberty mutual apparently the OEM glass was not covered. For anyone using Safelite be aware that they are owned by Liberty Mutual.

I would give them 0 stars if I could. I called for an appt. Was given a written quote of $430 to repair a broken windshield with a warning that it might cost more for recalibration. I then called their 800 phone number, and on a recorded line was told that price did include calibration. However, I then received an email notification that with calibration the price was in fact $1,123. I cancelled the appointment. I am instead scheduled to have the work done by Glass Doctor. The price there is $320 without the recalibration or $620 with it. Safelite obviously has extortionist, dishonest practices! Buyer beware!

Not good. I have insurance. They referred me to you. Made my appointment for me. I drove 40 miles to get there. On time. I was told they canceled my appointment. Told me they can't do a replacement for my car 1998 C5 Corvette. That's bad. You have covered the market so no one wants to do windshields.. Not good ... **

Ridiculous. The new windshield has a chip on the edge and they did not place it properly on the molding. They will not honor their warranty. I was told they do not worry about aesthetics and they will NOT fix their crappy job. Told the "chip" is not big enough to be called a chip. I'll never use these guys again.

Your Highlands Ranch CO store damaged my vehicle. Then ghosted the issue and, as we were moving the vehicle to LA, said the Beverly store would repair CO’s damage. But your LA store refused to fix it! We got an LA Ford dealer to repair it. Where do I send the invoice?

Safelite Brooklyn branch in NYC is horrible service and the manager is very rude. Had scheduled an appointment twice and they never show up. Speaking to the manager which lied about their policy refused to service my vehicle.

On Friday July 12, 2024 I took my 2021 Mazda CX-9 to Safelite at 12600 Interurban Ave S in Tukwila WA to get my front windshield replaced after a rock cracked it. I dropped my car off at 1:00 p.m. for what was supposed to be a pretty quick windshield replacement only to get a phone call saying they are having trouble recalibrating my car's safety systems. The Safelite person on the phone said Safelite has a hard time calibrating Mazda’s, to which I said I’m concerned because you guys replaced a windshield in my old 2016 Mazda CX-5 turning it into Mr. Magoo (eventually that was fixed by the dealership)!

My appt window was 8-12. At 12:02, I received a phone call letting me know my technician had called in sick. Apparently, it didn’t occur to them to contact their customers before they waited out the appointment window. Crediting back my account will take 7 to 10 business days. The person I spoke to was quite indifferent to the poor experience.

Customer service has been an issue. I took my Toyota Avalon in for service and when they called me to pick it up they told me that they could not calibrate my windshield and if I would like they could order another one. I had no choice but to sign the waiver to drive my vehicle and had a vacation in 4 days. Long story it has been 2 months and they still have not reached out to me! I spoke with the Oxford Alabama location and the woman I spoke with was rude and uncaring. I almost wrecked driving in the rain because the defogger on the windshield does not work even when I turned by defrost on! I am dreading to drive home in the rain 30 plus minutes because of the danger of seeing! Terrible service! I am unsure why they used a windshield that is not made for a Toyota and expect it to calibrate???

Lesson learned. Never, ever get Safelite Auto Glass to replace your windshield. Their warranty is a lie. 6 months ago I had to replace my windshield. Last week I went to drive my Explorer and I noticed that it was blurry. Not a film on the glass. Took it to Fayetteville where I initially got it replaced and they said it was not covered by warranty. I call corporate and they said the same thing. I even got a second opinion and was told it was faulty glass. Well I guess it's time to lawyer up. What choice do I have.

Soooo today, I had to go to Safelite in Buford and, as always, I arrived early. Waited about 10 mins and was guided in by my window installer. Went inside, watched some TV, an hour and a half go by, my phone text said the tech was done and would be right out. Tech comes in to get me and starts talking then said "I had an accident. I want to be honest with you. My foot slipped and I broke the dashboard. I've already told my manager as well." My question is WHAT IS YOUR FOOT DOING ON THE DASHBOARD OF MY TRUCK? I'M TRYING TO PICTURE IT. I CANNOT! Paid my bill and told the manager to be ready for the quote to replace my dash. Every time I go there, I get my trucks damaged. This is the same place that RUINED my windshields in Big Mack as well. Safelite WHAT ARE YOU TRAINING THESE GUYS TO DO EXACTLY???