Safelite AutoGlass Reviews

I scheduled an appointment in the afternoon and yet they came in the morning. I had promptly rescheduled for the next week and here, the appointment was nonexistent even though it said I scheduled it. Now I get to wait yet another week. I recommend saving time and money and go somewhere else!

Just talked to Safelite call center to inquire if they would put in the back glass on a car, they said yes. Then I informed them I had already purchased the glass, frame, and seal. They balked at that, stating that they don't do just installs because they don't know where the glass came from. I told them I purchased it from the Porsche dealer, and it was still in dealership box. Then they changed their tune. They said it was company policy that they don't just do installs. My guess is they wanted to sell me Chinese glass for double the price. Now this is an important issue. They tend to use fake names at the call center. The lady I talked sounded of Caucasian decent but she called herself "Porscha". I guess it's good to know that strippers have a day job.

I got a rock chip on my new Dodge van on a Sunday. Got on the internet and made an appointment with Safelite to come fix it the next day. A man from their office came to fix it and when he brought back my keys said it looked good. When I got in my van to go to lunch, I was stunned at the chip was bigger than before and it was not even smoothed out. Called Safelite and told them I was not happy and they said they would send someone out the next day to look at it. I told them not to send out the same man.

I just had Safelite replace the windshield on my 2012 VW Golf. The windshield that was installed is an inferior product. The fitment is way off of original. The gap on the drivers side of the car is way off. Safelite offered to replace with a different brand. I told them they will never touch one of my cars again (I have 4). It never should have been put in the first place. They did my Jeep a few years ago and it was not a good job, but it was OK. I should have learned, have now. Will never use or recommend Safelite to anyone.

2 week old windshield that split across the whole windshield when a tiny pebble hit it. They want full price to replace it with another crappy job. Last windshield took a beating and didn't crack. Warranty only covers bad install. THAT'S NOT A WARRANTY, THAT'S FINISHING YOUR JOB.

Had Safelite replace the windshield on my 2006 Hyundai Tucson GLS. The original had a tinted windshield (75% transparency min) and had been that way from the factory. The window that Safelite furnished had no tint except a solar band at the top. It is only April in NJ and the sun coming through the window is unbearable. I complained to Safelite via telephone and they ran the VIN number of the Tucson and said the correct window was installed. I don't understand how Safelite can make this claim. The factory windshield had a tint for a reason and to just ignore it is poor business. I would never recommend Safelite to anyone.

I got two windshield replaced at Safelite AutoGlass. I only got one receipt on a Chevy S10 that's fine. On the Ford F100 it leaks & now the trim blew off going down the road. They refuse to take any responsibility for their own action. They will not get my business ever.

I had a small chip in my windshield from a rock and I emphasized small. I wanted to get it repaired to prevent further spreading of the crack so I contacted my insurance company (GEICO) and they recommended Safelite. The guy came out and explained the process and mention that this could cause a larger crack and you can't guess what happened. Yes, a larger crack. So he explains that you need to contact your insurance company and get a new windshield. I could have lived with the SMALL nick if I knew this would be the outcome. Now I have a $500 deductible that I don't want to pay. Safelite would not quote a price on the new windshield until I make an appointment with them to replace it. GEICO should not be recommending Safelite to do windshield repairs. From the looks of things, I'm not the only one that's had this problem with Safelite. Very Angry.

My van just had the windshield replaced by Safelite Auto on Wednesday. Vehicle sat for four to five hours after. Then tonight on the way home, it was raining. I felt water hitting me. All windows up. Water hit my hand. I lost control of my vehicle & ran into the back of another person. NOW I AM CHARGE AT FAULT IN AN ACCIDENT. MY POLICY & COVERAGE IS SURE TO GO UP FOR YEARS TO COME. THANKS SAFE LITE.

I took my car in with a nick the size of a dime the day after it happened and they turned it into a 6" long gash and now I have to buy an entire new windshield!! Either they don't know what they're doing or they did it on purpose so that I would have to buy a new windshield. Don't go there. Find another place. Worst mistake I've ever made!!

Safelite in my opinion made my car much worse; crack was less than dime size to start. They supposedly fixed it. The technician, which kept postponing the date and time of the service to be performed, said there would be no more problem. Less than two weeks later, crack has doubled in size. Now I have to file another claims on my insurance. When I called Safelite, they stated they would not re-repair and their work was not guaranteed.

I had a crack in my windshield. Safelite replace it with a new one. I had to take it back three time before it was satisfactory. I need to remind you that this a a Porsche 911. I received a crack in the same place thing that the lifetime warranty would replace it. They must have seen $ signs because they wanted me to pay for a new windshield. They are crazy as hell. I sent my vehicle to some one else. I will file a complaint with the Better Business Bureau.

I was prompted to file this formal complaint About Safelite AutoGlass after having them work on my brand new MZB, which received a chip on the windshield shortly after I purchased it. The chip was very small but I felt it was important to fix it before it grew into a larger crack. I called Safelite for a quote and the first thing they asked me was what type of a car it was. That immediately sent up a warning sign to me since none of the other companies I called asked this question. I chose Safelite because their price was good but also because they gave a guarantee on their repair and because they were a nationally recognized company.

Called to see if I could bring my vehicle in that afternoon for a windshield chip repair. Rep. was very slack and unprofessional. He kept asking for more information which I obliged but did not see the necessity since I only called to see if I could make an appointment for the afternoon. Since they do not list their individual location phone numbers you are at their mercy. After 12 minutes of the rep. asking for more and more personal information I told him I did not want to provide any more until he told me if we could get an appt. for "this afternoon".

Tech came to my job and replaced my front windshield. He left before I could see it. I thought I was given a new a new windshield but the crack reappeared in the exact same spot. It was the same length and width as the crack I had prior to the replacement. I told the company that I was charged for a replacement but the tech must have just done a repair. A second tech was sent out and he said there was a ping on the windshield and I would have to pay for a new windshield. I told him it was virtually impossible to incur the same damage in the exact same spot in less than 2 months. No help was offered. This was a slender crack that never passed the left side of my peripheral vision. The odds of this type of repeat damage are a million to one. Very disappointed with the final results.

I wouldn't recommend this company. The first time I used them, they installed my windshield crooked. The black border around the glass was waaaay off. Luckily, they fixed it. I figured it was just an oversight the first time, so when I got a teeny chip in my windshield, I called these guys again. Well, the tech was here early so my car was in the sun. I know from experience that the windshield should be cool to the touch for a repair so I suggested that I pull car into the shade. The tech said no, he would just turn car on and cool it with a/c. Two minutes later, my windshield was cracked. (It was still hot to the touch and he clearly was in a hurry.) Oddly enough, the cracked was 6 inches long.... so it needs to be replaced now. The tech even tried to charge me for his "service". I spoke with a supervisor who offered a "deal" on a new windshield; however, I EASILY found a replacement windshield for $50 bucks less locally. These guys are a joke.

A bird flew into the windshield of my 1990 jaguar and cracked it just to the right of where you would look out of the windshield! I called safe lite, you see all the commercials they put on TV and advertise we come to you! So I called and made my appointment and to my surprise I had to take my car to them. So I arrive for my appointment and think well I have 2 other vehicles I'll get a quote. The manager didn't really want to bother giving me the quotes and when my windshield was done they were supposed to have cleaned all of the glass and vacuumed out the car for any loose debris. They did neither. And I paid $239 cash and went to them. Very disappointed in their service, the commercials are overrated and I will not be going back.

In 2009 a rock flew up and chipped the windshield on my Nissan Titan. That same day I called Safelite and had them repair the windshield. The repaired chipped area was still visible but below my line of sight, so I was satisfied. This was a cash job with no insurance involved. At $135 for the repair I thought this was expensive so I asked how much a replacement would be; the answer, around $250. I was told by the repairman that the work was under warranty and if the repair ever failed the cost could be credited toward Safelite's replacement service. This again satisfied me.

3 weeks after replacing my windshield it started to crack again. They say it was a rock but there was not an entry point, all they care about is getting ready out of the warranty. I would never ever use this company again!!!

I am very disappointed in Safelite. My 2009 Honda Odyssey was broken into on vacation and Allstate did an amazing job getting the van fixed at a local Ford dealer here in Fort Worth. However a small side window had a nick in it and it still needed to be replaced. The dealership sent me home and, for convenience sake, sent Safelite to my house to replace the little window on the passenger sliding door. BAD MOVE.

Went to have a front glass repaired in my truck in Durham, NC Safelite Shop. After tearing off my window molding the installer said there was a little rust, I looked at this, and it was nothing, just a little surface rust, I've did auto body work for 10 years in the past, and it was nothing. The installer said if they took the glass out and there was rust they would not put glass back in, and I would have to have the truck towed to a body shop and have it repainted before they would put the windshield back in. This would be fun to, with no do on a rainy Saturday with no shops open.

Safelite installed a new windshield into my 2006 BMW 325i and everything seemed fine in the beginning. A year later, we started having heavy rains again (finally) in central Texas, during which, my A/C stopped working, followed by my power windows. I took it to the dealership the following Monday, and they informed me that the central computer and some relays shorted out from an incorrectly installed windshield. They were able to pull it without breaking and resealed and replaced the shorted out parts. I called Safelite to report this, as the Dealership detailed the damage and causes very well so I could file a claim, along with photos for the warranty company. I called Safelite, and they referred me to their warranty department. They informed me that they would not honor any kind of warranty because they were not given the chance to fix and remedy the problem themselves. I will never use this company again, and I will let Liberty Mutual who sent me to them in the first place to lodge a complaint. I see from searching the web, that they are not a very honorable company and strongly suggest people to stay away from them.

Stay away from this company. They have fancy commercials and pretty vans. That is where it ends!!!! Horrible workmanship and even worse products!!!!! I will let my insurance company know how disappointed I am, not that they care either!!!!!

First windshield was replaced in 2009, it leaked and kept getting worse. They came out in June of 2013 and removed the windshield, cleaned the old windshield, and then reinstalled the old windshield. When I drove the vehicle 3 days later, it sounded like a window was down. Went to Panama Beach on vacation. While driving through Atlanta, I encountered a rain storm, to which the rain came through the windshield on the passenger side and ran down on top of the dash and glove box... Fogged up entire windshield on inside, carpet was completely covered in water.

My husband purchased a new Jeep and had it two weeks and a rock flew up and hit the window leaving a crack. We called our insurance and they referred us to Safelite Auto Glass. That was the best referral we ever received. My husband was really nervous that the repair would still be apparent and with a new car you want it to look good. Our service man was on time, very pleasant, vacuumed our front seats and floor board and cleaned our window to a sparkle not to mention the spot on the glass now looks like a very small water spot. My husband said he can hardly find it and he knows right where to look. Thank you Safelite Auto Glass for restoring our car to new and making our experience such a pleasure!!!

I had a windshield crack and talked to an incompetent customer rep and asked to talk to a supervisor. That rep transfer me to a supervisor, Joe ** from Columbus, Ohio Safelite call center. He was very rude, didn't want to listen to my problem at all and just hang up the phone. He told me that fixing my windshield is none of his business, he has other customer waiting for him.

They did okay in making, keeping the appointment and replacing the glass. But they "upsold me" on new windshield wipers. Then, when they said they were all done, they hadn't replaced the wipers (They hadn't forgotten to charge me for them however). They appear to be either dishonest or sloppy - neither of which is good.

I had two chips in my windshield. One that happened about a week before the repair and one that was in the windshield for about a year. The first chip had one crack associated with it and I was afraid it would spread (this is the reason for the repair). The technician repaired the newer chip (with a crack) perfectly. The second crack which I was not worried about (and I told the guy I was not worried about it) turned into a 14-inch crack that touches one side of the windshield and is directly in my line of sight. The technician did not mention that the chip could turn into a crack (he did say it may look like a dent/dimple or not be smooth BUT did not mention anything about a crack). I called both corporate and the local Safelite location to have this taken care of but all they said was that they would replace the windshield for $200.00. This is clearly a mistake made by their technician that caused me to now need a new windshield (With where the crack is, in my line of sight, I do not believe it will pass inspection). I would stay away from Safelite as they do not tell the truth and definitely do not stand behind their work.

When pulling out of my driveway, a small 6-inch crack developed in my windshield that SafeLite had previously replaced. Without going into all of the poor communications and lack of proper responses from Safelite, they basically declined to replace under their National Life Time Warranty. There were three very, very small rock chips in the windshield, so their point of contention was the crack was caused by new damage. The chips were approximately 3 feet away from the original crack which is what I explained to the Small Claims Court Judge.

In short, I went to Safelite Auto Glass, Sterling Virginia to have a stone chip repaired. I don't think they did anything to my windshield. I'm not even sure if they cleaned it. The one thing they did do was charge for the "work." I've had other windshield stone chip repairs done by various vendors. Each time, I was able to see a difference in the chip - resin filling in the chip/crack, disappearance of slight cracking, even white "frosty" area in the center of the repair. This time, the chip looked exactly as it did when I brought the vehicle in. They had my van for about an hour in the back of the shop. They drove it back to the parking area - and the first thing I did was ask if they actually did any work. I was assured that they did and was told "It's warrantied - if it doesn't hold, bring it back." Well, small cracks started to spread away from the chip. When I called to ask for warranty coverage - a redo - I was told that the warranty doesn't cover them trying the repair again - it's only a credit toward a new windshield.

Safelite Auto Glass came to repair two windshield chips (10-2012) and their repair was flawed. The chips did not fill in. When I asked the technician, he said "We are using a new resin," ops. I complained to management and they sent the same workman for a second repair which only made the two chips worse. Now lines spread from the chips and they are cloudy and more visible. I called the HQ office, talked to Executive Services and the local Norcross asst. manager on a conference call with me and said I needed now to replace the entire windshield but they would give me a discount, a new windshield for only $200! Avoid this company. They have bad workmanship and horrible customer service.

I had a Safelite technician come to repair my rock chip on my windshield, and in the process, he cracked the chip to about 6 inches. Now, in order to fix it, I have to replace the whole thing for $200.00. They wouldn't waive that, even though it wasn't my fault. I was not aware that the windshield could crack in the process because they didn't explain anything in that nature to me nor did I sign any waiver.

I had a new windsheild installed on my Ford F-350 a couple of months back and as I don't drive the vechile much I just noticed that the windsheild was very distored and hard to see out of at night. I called the company that installed it and they arrived with another windsheild just like the one that was in there. I was told that these windsheilds are coming from China and most of them are like this. I believe this is a very dangerous practice and think this company should be made to stop using this type of glass as it is an accident waiting to happen.I told them I would not except another windsheild like this and they in turn ordered me one from ford and they are to install it tomorrow.