Safelite AutoGlass Reviews

First windshield was replaced in 2009, it leaked and kept getting worse. They came out in June of 2013 and removed the windshield, cleaned the old windshield, and then reinstalled the old windshield. When I drove the vehicle 3 days later, it sounded like a window was down. Went to Panama Beach on vacation. While driving through Atlanta, I encountered a rain storm, to which the rain came through the windshield on the passenger side and ran down on top of the dash and glove box... Fogged up entire windshield on inside, carpet was completely covered in water.

My husband purchased a new Jeep and had it two weeks and a rock flew up and hit the window leaving a crack. We called our insurance and they referred us to Safelite Auto Glass. That was the best referral we ever received. My husband was really nervous that the repair would still be apparent and with a new car you want it to look good. Our service man was on time, very pleasant, vacuumed our front seats and floor board and cleaned our window to a sparkle not to mention the spot on the glass now looks like a very small water spot. My husband said he can hardly find it and he knows right where to look. Thank you Safelite Auto Glass for restoring our car to new and making our experience such a pleasure!!!

I had a windshield crack and talked to an incompetent customer rep and asked to talk to a supervisor. That rep transfer me to a supervisor, Joe ** from Columbus, Ohio Safelite call center. He was very rude, didn't want to listen to my problem at all and just hang up the phone. He told me that fixing my windshield is none of his business, he has other customer waiting for him.

They did okay in making, keeping the appointment and replacing the glass. But they "upsold me" on new windshield wipers. Then, when they said they were all done, they hadn't replaced the wipers (They hadn't forgotten to charge me for them however). They appear to be either dishonest or sloppy - neither of which is good.

I had two chips in my windshield. One that happened about a week before the repair and one that was in the windshield for about a year. The first chip had one crack associated with it and I was afraid it would spread (this is the reason for the repair). The technician repaired the newer chip (with a crack) perfectly. The second crack which I was not worried about (and I told the guy I was not worried about it) turned into a 14-inch crack that touches one side of the windshield and is directly in my line of sight. The technician did not mention that the chip could turn into a crack (he did say it may look like a dent/dimple or not be smooth BUT did not mention anything about a crack). I called both corporate and the local Safelite location to have this taken care of but all they said was that they would replace the windshield for $200.00. This is clearly a mistake made by their technician that caused me to now need a new windshield (With where the crack is, in my line of sight, I do not believe it will pass inspection). I would stay away from Safelite as they do not tell the truth and definitely do not stand behind their work.

When pulling out of my driveway, a small 6-inch crack developed in my windshield that SafeLite had previously replaced. Without going into all of the poor communications and lack of proper responses from Safelite, they basically declined to replace under their National Life Time Warranty. There were three very, very small rock chips in the windshield, so their point of contention was the crack was caused by new damage. The chips were approximately 3 feet away from the original crack which is what I explained to the Small Claims Court Judge.

In short, I went to Safelite Auto Glass, Sterling Virginia to have a stone chip repaired. I don't think they did anything to my windshield. I'm not even sure if they cleaned it. The one thing they did do was charge for the "work." I've had other windshield stone chip repairs done by various vendors. Each time, I was able to see a difference in the chip - resin filling in the chip/crack, disappearance of slight cracking, even white "frosty" area in the center of the repair. This time, the chip looked exactly as it did when I brought the vehicle in. They had my van for about an hour in the back of the shop. They drove it back to the parking area - and the first thing I did was ask if they actually did any work. I was assured that they did and was told "It's warrantied - if it doesn't hold, bring it back." Well, small cracks started to spread away from the chip. When I called to ask for warranty coverage - a redo - I was told that the warranty doesn't cover them trying the repair again - it's only a credit toward a new windshield.

Safelite Auto Glass came to repair two windshield chips (10-2012) and their repair was flawed. The chips did not fill in. When I asked the technician, he said "We are using a new resin," ops. I complained to management and they sent the same workman for a second repair which only made the two chips worse. Now lines spread from the chips and they are cloudy and more visible. I called the HQ office, talked to Executive Services and the local Norcross asst. manager on a conference call with me and said I needed now to replace the entire windshield but they would give me a discount, a new windshield for only $200! Avoid this company. They have bad workmanship and horrible customer service.

I had a Safelite technician come to repair my rock chip on my windshield, and in the process, he cracked the chip to about 6 inches. Now, in order to fix it, I have to replace the whole thing for $200.00. They wouldn't waive that, even though it wasn't my fault. I was not aware that the windshield could crack in the process because they didn't explain anything in that nature to me nor did I sign any waiver.

I had a new windsheild installed on my Ford F-350 a couple of months back and as I don't drive the vechile much I just noticed that the windsheild was very distored and hard to see out of at night. I called the company that installed it and they arrived with another windsheild just like the one that was in there. I was told that these windsheilds are coming from China and most of them are like this. I believe this is a very dangerous practice and think this company should be made to stop using this type of glass as it is an accident waiting to happen.I told them I would not except another windsheild like this and they in turn ordered me one from ford and they are to install it tomorrow.