NAPA AutoCare Center

Was underneath a truck in 20 degree weather in E. Washington. Needed a part that I jumped online and purchased. Sent my son to grab the part with the receipt printed out, my credit card that was used to purchase the part. He got there and called me saying the guy, Chris in the North division location in Spokane, wouldn't let him pick it up because he wasn't the pick up person. Said he needed ID, to which I relayed to my son (as Chris would not talk to me directly on the phone).... that I would take a picture of my ID. He said that would not work and gave no reason why. I then told my son to purchase separately with his own money and the guy tells him that they are out of that product and he would have to drive 8 miles to the next NAPA to get it while it is sitting on the counter. 100% vindictive move.

Back in March I went to Boller's Automotive in Idaho during a trip. The pads and rotors are failing/squeaking badly now. The owner of Boller's claimed that he's never had an issue with the break pads in 25+ years and was flabbergasted. The cost of repairs was $1148.00 and Napa is only going to pay half ($600) on something that should have been fixed. This man added unnecessary items and even washer fluid and charging me which I never asked for basically voiding most of the necessary repairs I need. This is the reason for the half price warranty. I shouldn't have to pay any out of pocket cost since I was guaranteed these breaks were fixed.

I called Napa Truck Center in Nashville IL and spoke to Jered the Service Manager and told him I had a vibration and pull to the right and was told I needed hinge pin bushing in left side. Was told you do them in pairs and got an estimate on Monday for 2 hinge bushings and alignment for 1620$. I agreed and was told it had to be there Wednesday morning to be done Wednesday night. Dropped the truck off at 7pm Tuesday night, post trip showed left front steer tire 10/32 on outside 5/32 on inside right steer tire 10/32 across tire. Work order for truck wasn't written up until 1235 Wednesday afternoon, I got a call around 4pm saying they had good news. I only needed one hinge pin and it was the right side not the left so it would be a lot cheaper than expected and may not need alignment, since I knew the condition of driver side tire I knew I did need an alignment but thought these guys are professionals.

The guys at my local NAPA Auto Parts store do really good job. Every one there is always very courteous and professional. Whenever I need a part of any kind, either for one of my vehicles, for my tractors or parts or belts for any of my equipment or implements, they never disappoint. I can count on NAPA to quickly supply me with quality parts at a very reasonable price.

I have had work done at this Napa Auto Care Center in Summerfield on several occasions and have been very pleased with the quality of work and fairness of the cost. I have found it to be less than some mom and pop shops in the area. I highly recommend this service Center. Ask for Doug.

My oil pan was replaced a little over a year ago. I called NAPA 1800 # and customer service first notion towards me was why was are my miles so low compared to when I got my repair complete, as if I tripped my miles (insult one). I have three cars so it's rarely driven which says a lot about NAPA parts or workmanship. After going through the extensive questions I finally was able to take it for a repair. Here's the second insult, after the job was complete I had a balance from NAPA. They paid the shop 490 and I paid that plus more for repairs the first time. However, I still had an outstanding balance after my so called warranty was fulfilled. NAPA are Some crooks!

Bought a belt for alternator with a lifetime warranty and coming to notice after a few short months it failed. The owner(s) RUDELY refused the replacement or refund and henceforth I stopped to patronize them for good.

Water pump installed Aug 2018 failed Jan 20th. At 1:00 am Jan 22nd told being checked. I had to stop 3:00 pm next day, never received update call. Told they just got test result showing pump was bad. But no replaced. After loudly voicing my disappointment owner followed me outside and started using F word at me and said they had to order pump & "what did I want him to do pull one out of his **". Told me I had to wait 5 days to replace it.

2005 Chevy Equinox was overheating after driving 3-5 miles. I was told I needed a water pump & new spark plugs and wires & serpentine belt. Picked up car after repairs & it overheated after driving 3 miles. I noticed they never drove car after repairs. Returned car to garage. They called me later to say they think the radiator needs replaced but they didn't have equipment to flush or test radiator. I had car towed to another garage & they said the radiator was the problem. They replaced it and car runs fine now. Napa charged me $650 for repairs that did not repair car. To add insult to injury they charged me $300 for parts that were in stock that I could of bought for $139 right there. A $161 additional mark up on parts already marked up. Never again!

There is no shortage of parts stores near my home. Within 5 miles there is 3 O'Reilly Auto Parts stores, 2 Advance Auto Parts stores, 2 NAPAs and a Pep Boys. And within 10 miles there's probably 20 different parts stores. NAPA has EARNED itself to being an ABSOLUTE last resort for my parts needs. It doesn't matter which NAPA store I'm in, I walk in and am never greeted and will often stand there for 15 minutes before being greeted with "What do you want?" I walked into NAPA on several occasions and the guy at the counter is doing something on the computer with no customer in front of him and nobody on the phone... and he doesn't even look up and acknowledge I'm there for 10 minutes.