NAPA AutoCare Center Reviews

I submitted a complaint to Napa regional office months ago with Zero feedback and Zero action taken. I decided to try the store again after an absence, but staff attitude and service was even worse. You can kiss my business goodbye. I'll buy from Baxter Auto across the road. Your business will feel it when we quit buying there with your NO Action policy. BaxterS and Autozone is far more customer-friendly. ADIOS.

I took my Car to this Napa Center for a Broken Pulley and Fan-Belt replacement and they charged me a Whopping $1895 dollars saying I needed a Water Pump. If I had not been stuck in another state I would never agreed to pay such ridiculous prices. This place thrives on false part prices. There's no way a pulley and belt cost $495 and water pump costing $1200. Search the internet all you want you will never find prices like these. Then there is the so called Diagnostic they lied about that saying I had damaged parts of the breather, showing me these parts only gave me proof that this place is full of con artist lies.

Was underneath a truck in 20 degree weather in E. Washington. Needed a part that I jumped online and purchased. Sent my son to grab the part with the receipt printed out, my credit card that was used to purchase the part. He got there and called me saying the guy, Chris in the North division location in Spokane, wouldn't let him pick it up because he wasn't the pick up person. Said he needed ID, to which I relayed to my son (as Chris would not talk to me directly on the phone).... that I would take a picture of my ID. He said that would not work and gave no reason why. I then told my son to purchase separately with his own money and the guy tells him that they are out of that product and he would have to drive 8 miles to the next NAPA to get it while it is sitting on the counter. 100% vindictive move.

Back in March I went to Boller's Automotive in Idaho during a trip. The pads and rotors are failing/squeaking badly now. The owner of Boller's claimed that he's never had an issue with the break pads in 25+ years and was flabbergasted. The cost of repairs was $1148.00 and Napa is only going to pay half ($600) on something that should have been fixed. This man added unnecessary items and even washer fluid and charging me which I never asked for basically voiding most of the necessary repairs I need. This is the reason for the half price warranty. I shouldn't have to pay any out of pocket cost since I was guaranteed these breaks were fixed.

I called Napa Truck Center in Nashville IL and spoke to Jered the Service Manager and told him I had a vibration and pull to the right and was told I needed hinge pin bushing in left side. Was told you do them in pairs and got an estimate on Monday for 2 hinge bushings and alignment for 1620$. I agreed and was told it had to be there Wednesday morning to be done Wednesday night. Dropped the truck off at 7pm Tuesday night, post trip showed left front steer tire 10/32 on outside 5/32 on inside right steer tire 10/32 across tire. Work order for truck wasn't written up until 1235 Wednesday afternoon, I got a call around 4pm saying they had good news. I only needed one hinge pin and it was the right side not the left so it would be a lot cheaper than expected and may not need alignment, since I knew the condition of driver side tire I knew I did need an alignment but thought these guys are professionals.

The guys at my local NAPA Auto Parts store do really good job. Every one there is always very courteous and professional. Whenever I need a part of any kind, either for one of my vehicles, for my tractors or parts or belts for any of my equipment or implements, they never disappoint. I can count on NAPA to quickly supply me with quality parts at a very reasonable price.

I have had work done at this Napa Auto Care Center in Summerfield on several occasions and have been very pleased with the quality of work and fairness of the cost. I have found it to be less than some mom and pop shops in the area. I highly recommend this service Center. Ask for Doug.

My oil pan was replaced a little over a year ago. I called NAPA 1800 # and customer service first notion towards me was why was are my miles so low compared to when I got my repair complete, as if I tripped my miles (insult one). I have three cars so it's rarely driven which says a lot about NAPA parts or workmanship. After going through the extensive questions I finally was able to take it for a repair. Here's the second insult, after the job was complete I had a balance from NAPA. They paid the shop 490 and I paid that plus more for repairs the first time. However, I still had an outstanding balance after my so called warranty was fulfilled. NAPA are Some crooks!

Bought a belt for alternator with a lifetime warranty and coming to notice after a few short months it failed. The owner(s) RUDELY refused the replacement or refund and henceforth I stopped to patronize them for good.

Water pump installed Aug 2018 failed Jan 20th. At 1:00 am Jan 22nd told being checked. I had to stop 3:00 pm next day, never received update call. Told they just got test result showing pump was bad. But no replaced. After loudly voicing my disappointment owner followed me outside and started using F word at me and said they had to order pump & "what did I want him to do pull one out of his **". Told me I had to wait 5 days to replace it.

2005 Chevy Equinox was overheating after driving 3-5 miles. I was told I needed a water pump & new spark plugs and wires & serpentine belt. Picked up car after repairs & it overheated after driving 3 miles. I noticed they never drove car after repairs. Returned car to garage. They called me later to say they think the radiator needs replaced but they didn't have equipment to flush or test radiator. I had car towed to another garage & they said the radiator was the problem. They replaced it and car runs fine now. Napa charged me $650 for repairs that did not repair car. To add insult to injury they charged me $300 for parts that were in stock that I could of bought for $139 right there. A $161 additional mark up on parts already marked up. Never again!

There is no shortage of parts stores near my home. Within 5 miles there is 3 O'Reilly Auto Parts stores, 2 Advance Auto Parts stores, 2 NAPAs and a Pep Boys. And within 10 miles there's probably 20 different parts stores. NAPA has EARNED itself to being an ABSOLUTE last resort for my parts needs. It doesn't matter which NAPA store I'm in, I walk in and am never greeted and will often stand there for 15 minutes before being greeted with "What do you want?" I walked into NAPA on several occasions and the guy at the counter is doing something on the computer with no customer in front of him and nobody on the phone... and he doesn't even look up and acknowledge I'm there for 10 minutes.

BEWARE!!! Dishonest crooks who took my money and did not fix my brakes as promised but created brake issues I did not have before. I took my car to them for service. I was BURNED and BAMBOOZLED by a dishonest business, Willard Garage. Willard Garage is just out to make money off of gullible customers. I believe, that Willard Garage is biased in their treatment of certain customers and does not treat every customer the same. Customers whom they feel are vulnerable and an easy mark, they take advantage of to make extra money. I think they are charlatans that charge ridiculous prices on car repairs.

The gentleman introduced himself and asked what I was looking for. I walked with him down an aisle where he pointed out what I was looking for. He asked me what my price range. He even showed me products that were cheaper but just as good as the name brand product I was buying. I really would have liked it if they could have installed the wiper blades I bought. I would gladly pay for this service if it were available in my local area.

I was greeted fairly quickly & was asked if I need help. I needed assistance finding what I needed, & the man who helped me was so helpful & patient and answered all my questions. Everything I needed was easy to find & in stock, so I didn’t have to place an order & make an extra trip. Excellent customer service towards a woman who needed extra help!! However, I think there should be 3 people on staff. When I was being helped, it took quite a bit of time and that made me feel somewhat anxious because there were other customers who needed help. Another staff member went outside with an elderly man to look at something under the hood, so both guys were busy. But overall, it was pleasantly easy & worthwhile.

I was looking for a specific, pretty generic part. They had it so I have no complaints. The salespeople were pleasant and were present when I needed to ask a question. However, I don't like that they are too corporate, too much advertising and the not as small town as I'm used to. It's close to my house though so I'm inclined to acquiesce to visit this establishment. Plus, prices within my budget. If I need a basic item, they generally have it. It is clean and organized, brightly lit, flashy and colorful.

Went in knowing what I needed, a part for my car but wasn't sure what type. The guy helped me find the exact part and saved me money and provide information on how to install. They were informative and helpful. Shopping went quick and easy. They ran a scanner on my car and told me what was wrong. It was more pricey than wanted but they were helpful and informative so was worth paying more.

They have affordable prices compared to other auto parts stores. They also have some things that is hard to find at other stores. I like to shop around for the best price. What is important to me is that the store employees are knowledgeable and will take the time to assist me with finding the parts I'm looking for as well as advise me on my purchase choice. But it was not as convenient to shop there as other stores because the other stores have more locations.

I absolutely love NAPA AutoCare! The time they take and the care they have for each and every customer is absolutely astounding. I've never seen anything less than exemplary work ethic from my NAPA employees. I had to figure out what was going on with my lights, an employee came out to my car, figured out how to take it all apart, figured out what size light and what not I needed and got everything together for me. He was so kind and went waayyy far out of his way to help me. I wish more people could have the encounter in car services that I have in dealing with your company, but I haven't seen too many NAPA auto parts stores around and it's not so very well known.

I went in to get my brakes switched out, because my old ones were bad. It was very very important that I got them fixed within the hour because I was on my lunch and had to head straight back to my workplace... They overcharged me for changing my brakes and completely screwed up!!! They also said my vehicle had a bunch of problems it did not have at all. I ended up catching an Uber home because it took them 3 days to switch my brakes!!! Changing breaks does not take a few days, I was very, very unhappy. This was a ridiculous experience for me and a waste of my time! I did not like it at all. Overall, the service here was mediocre at best. Everyone, including the lady at reception, was extremely rude. Never taking mine or my family's business here again.

When I owned my 1990 Plymouth Duster I went to NAPA Auto Parts to buy a battery and alternator. I spoke with a guy there and he was very helpful and treated me well. Their prices were very sufficient for the parts I needed that day. I in fact very much enjoyed my visit at NAPA Auto Parts. I told them what I needed and they didn't second guess me just because I was a girl.

The last few experiences I have had with Napa have been really good. I bought a new car battery there and some bearings for my back tire but I bought them at separate time and both times the service was great and made it a very easy purchase for me. They seemed to care even though I am a woman. However, I think they need to hire more counter people to help because there is usually a long wait for service. I’ve went into the store before when there are a lot of people waiting to be waited on and there is only 1 counter person working. And I don't like the smell, too. Also, they could get more things for women for their cars like pretty things in more vibrant colors.

When I visit Napa Auto Parts and ask an employee what they would recommend, most of the time they won't need to open the book to find out. They are so knowledgeable in what they do and it's amazing! Every time I need to go Napa the employees also are very happy and seem as though they enjoy what they do. Although some of the pricing on some of the products are more expensive than what they should be... for example, a replacement light for an older 1980's/1990's vehicle. Other than that, I love visiting Napa Auto Parts.

The first time I visited Napa I was looking for brake pads for my car. I am not that knowledgeable about car parts and was not sure exactly what to expect. The guy behind the counter immediately greeted me and asked if he could be of help. I told him I needed some brake pads and he was very helpful in finding me exactly what I needed. He asked a couple questions about the make and model of my car and found me the pads I needed. He rang me up and was very friendly. All in all it took me ten minutes to get in the store and leave with the product I had come for. No hassles and a very fair price. I was pleasantly surprised about the whole transaction.

They are nearby and it's easy to get to. The service was excellent and they had all parts I needed for the job I was doing on my car. I bought breaks and rotors and some break fluid. I also got a little etc stuff I could use. The parts are very very good. And they are well known. The prices could be a little less though. The store I go to could be a little newer looking and more friendly environment. The part counter could be more visible and the works more friendly. And I wish they would sell tires.

They have a convenient location, a good inventory of parts and knowledgeable staff. Never make me feel unintelligent and no question is too silly. Their hours are convenient and also open on weekends when most of my auto disasters occur. As a female even the smallest repairs are confusing. I needed windshield wipers and it's very hard to determine what size and type were needed but the staff helped me figure this out. They are always patient and helpful and explain fully all my questions or address my concerns. I would like the prices to be lowered, though.

The parts were great because they were really quite affordable and they had a wide variety of parts so I didn't have to worry that they wouldn't have what I needed for my vehicle since they have such a large selection. They did have everything in the stockroom that I needed in order to get my car running again which was really very great because it helped me not be stressed and I was able to get back on the road quickly. Everything was great. They were able to quickly locate which part number I needed and then send them out directly to the mechanic so I could get them to work on my car and fix it. I needed the part on Friday and it was here by Monday and fixed by Tuesday and I was back in business by Wednesday.

When I was able to live in a town that had Napa AutoCare Center I had excellent customer service. They had friendly workers who were experienced (older) and had a good knowledge on cars that they could help me with the automotive issues that I was having. If I ever had to come back for the same issue more than once they always helped me figure out the problem. They usually but not always had the parts I needed for my vehicle. I was pleased. But some of their automotive products the prices are higher than their competitors. Unlike some automotive stores they aren’t in every town or city so it is harder to stick with their brand and I think they should have them located in places other than larger towns and cities.

Overall, okay experience. I do feel as though there are more qualified and knowledgeable auto part & repair stores that may make better options. They did not have the parts that I needed every time I went there. And they should offer to match prices or beat them with other competitors.

I like the fact that they are close to my residence, and that the parts and accessories are always dependable and guaranteed. I also like the customer service. The people working there were very attentive, they were also very helpful and concerned about what I needed and they helped me obtain whatever I had to in order to get whatever I needed to get the job done. I have had nothing but good service and good experiences from this establishment, and would highly recommend them to my friends and everyone else.

The staff always seems knowledgeable and helpful with what I need so it reduces my stress from fixing my car. They are always reasonably priced and always have the products I need in stock. Replaced a car battery, they helped me not only find a good battery, at the price I wanted to pay, but also removed my old battery and installed the new one for me... Now that is great service! I wish they would hire more women, and it would reduce the intimidation for other women to approach and find what they need for their vehicle. And the cleanliness at the counter is pretty gross.

The people at NAPA are very knowledgeable and friendly. The staff is willing to go above and beyond what is asked of them. They have the products I need, or are able to get them quickly. The prices are reasonable. The customer service is great. But the NAPA stores in my area are run-down. I would shop at these stores more often if the store looked newer and were cleaner and more modern.

The employees are wicked friendly. They are knowledgeable and very informative. The waiting room is spacious and clean and inviting looking, makes waiting for my car repairs a bit more relaxing. The store usually has what I need. If not, they will order it and have it there within the day. The employees are friendly and we are on name basis. I enjoy seeing them every time I go in. I would like to see their hourly rates improve. Yes, I understand people need to make a living but charging $60 to $70 an hour is a bit much granted the work is always great quality but still.

I really like the professionalism and the quality of the parts as well as the employees were very well informed and in tune with what I needed for my Toyota Highlander and my Honda Accord. So that was useful and convenient. I would improve the prices and how they kept trying to sell me stuff which I had informed them specifically what I needed and didn't want ANYTHING else. But they pressed me for other things that I didn't want. It's like, "Okay, enough." But the customer service was good, the employees very knowledgeable which is good but I am a woman so they kept trying to sell me stuff that financially I wasn't really ready for and even though I explained that they still pushed me to do it which is really annoying in my eyes.