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My oil pan was replaced a little over a year ago. I called NAPA 1800 # and customer service first notion towards me was why was are my miles so low compared to when I got my repair complete, as if I tripped my miles (insult one). I have three cars so it's rarely driven which says a lot about NAPA parts or workmanship. After going through the extensive questions I finally was able to take it for a repair. Here's the second insult, after the job was complete I had a balance from NAPA. They paid the shop 490 and I paid that plus more for repairs the first time. However, I still had an outstanding balance after my so called warranty was fulfilled. NAPA are Some crooks!
Bought a belt for alternator with a lifetime warranty and coming to notice after a few short months it failed. The owner(s) RUDELY refused the replacement or refund and henceforth I stopped to patronize them for good.
Water pump installed Aug 2018 failed Jan 20th. At 1:00 am Jan 22nd told being checked. I had to stop 3:00 pm next day, never received update call. Told they just got test result showing pump was bad. But no replaced. After loudly voicing my disappointment owner followed me outside and started using F word at me and said they had to order pump & "what did I want him to do pull one out of his **". Told me I had to wait 5 days to replace it.
2005 Chevy Equinox was overheating after driving 3-5 miles. I was told I needed a water pump & new spark plugs and wires & serpentine belt. Picked up car after repairs & it overheated after driving 3 miles. I noticed they never drove car after repairs. Returned car to garage. They called me later to say they think the radiator needs replaced but they didn't have equipment to flush or test radiator. I had car towed to another garage & they said the radiator was the problem. They replaced it and car runs fine now. Napa charged me $650 for repairs that did not repair car. To add insult to injury they charged me $300 for parts that were in stock that I could of bought for $139 right there. A $161 additional mark up on parts already marked up. Never again!
There is no shortage of parts stores near my home. Within 5 miles there is 3 O'Reilly Auto Parts stores, 2 Advance Auto Parts stores, 2 NAPAs and a Pep Boys. And within 10 miles there's probably 20 different parts stores. NAPA has EARNED itself to being an ABSOLUTE last resort for my parts needs. It doesn't matter which NAPA store I'm in, I walk in and am never greeted and will often stand there for 15 minutes before being greeted with "What do you want?" I walked into NAPA on several occasions and the guy at the counter is doing something on the computer with no customer in front of him and nobody on the phone... and he doesn't even look up and acknowledge I'm there for 10 minutes.
I understand that they need to fill order etc for local shops etc... but at least say "Hi, I'll be right with you" or something. That particular NAPA store recently went belly up. Good riddance! They never answer the phone at NAPA either. Seems to me that with so much local competition they would have made some sort of effort. Oh, and they give you the wrong part at least 50% of the time. Their slogan is "NAPA know how!" More like "NAPA's gone now" cause their stores are disappearing one by one all around the city. Lol.
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BEWARE!!! Dishonest crooks who took my money and did not fix my brakes as promised but created brake issues I did not have before. I took my car to them for service. I was BURNED and BAMBOOZLED by a dishonest business, Willard Garage. Willard Garage is just out to make money off of gullible customers. I believe, that Willard Garage is biased in their treatment of certain customers and does not treat every customer the same. Customers whom they feel are vulnerable and an easy mark, they take advantage of to make extra money. I think they are charlatans that charge ridiculous prices on car repairs.
I first took my car to Willard Garage on 06/29/17 because of problems when trying to start my car. Also asked them to service my brakes because I felt it was time for new brakes. Willard called me back with ‘other’ suggested repairs costing $1,473.51. I trusted them and took their word that my car needed these ‘other’ repairs so I had the additional suggested repairs done, paid for the repair services and picked up my car.
I had to take my car back to Willard Garage on 07/14/17 because, at highway speeds of 55-60 mph and above, my car would shake violently when I applied the brakes, and this was not happening before I took my car to Willard Garage. When I picked up my car, I was not charged for this repair. I drove my car for a few weeks and was still having the same issues. Wanting to see if it might be a tire issue, I took my car to Costco on 08/12/17 but having my tires rotated still did not fix the problem.
On 08/16/17, I took my car back to Willard Garage. Willard Garage then claimed that Costco was at fault for the problem due to improper torque of my tires. I went to Costco on 08/17/17 and filed a claim. The very next day on 08/18/17, I picked up my car from Willard Garage and was charged an additional $405.77 to fix the brake issues which should have been covered under the 24,000 miles/2 yr., warrantied NAPA auto parts for the original services performed.
Subsequently, Costco denied my claim saying they never had any such complaints from other customers because they have torque guidelines which they strictly adhere to for all cars serviced, foreign and domestic. I then took my car for a second opinion to All Pro Service Center who looked at the brakes and found that there was no way the problem could have been a tire torque issue. All Pro Service Center has been in business over 25 years and has six (6) locations in the Des Moines metro area.
I told Willard Garage I wanted my money back because Costco denied my claim because, after review, they found it was unfounded and I also paid for a second opinion from All Pro Service Center which also said it was not a tire torque issue but a brake service issue; therefore, it had to be due to faulty repair work by Willard Garage. The manager from All Pro Service Center even called Willard Garage to discuss their findings but Willard Garage still would not give me back the $405.77 I paid to fix the brake issues that they had caused in the first place.
I had Costco install new tires on my vehicle on 08/02/14 and have had my tires rotated on a regular basis and have never had any such braking issues. I also had brake service done on my car on 12/8/2015 by Acheson Auto Works and have never had any such braking issues. When I told Willard Garage that I feel I was wrongfully charged for corrective repairs that should have been covered under the original service warranty they refused to give me back the $405.77 I paid. He stated if I wanted my money back I would have to take him to court. I took Willard Garage to court. The judge ruled in favor of Willard Garage despite my solid evidence and the testimony of All Pro Service Center stating that my braking issues could not have been caused by improper torque of my tires by Costco Tire Center. I received no amount in reparation. My court case was ‘denied with prejudice’.
I feel the judge was biased because he did not make his decision based on the facts alone but made his decision just because the business owner stated he was in aviation for over 25 years, which has nothing to do with working on cars that do not fly, and his auto mechanics were ASE certified. Had I known I needed to give my work history and establish my character, I wouldn’t have bothered bringing a witness to court or present so much evidence. I just would have discussed my job experience.
I absolutely love NAPA AutoCare! The time they take and the care they have for each and every customer is absolutely astounding. I've never seen anything less than exemplary work ethic from my NAPA employees. I had to figure out what was going on with my lights, an employee came out to my car, figured out how to take it all apart, figured out what size light and what not I needed and got everything together for me. He was so kind and went waayyy far out of his way to help me. I wish more people could have the encounter in car services that I have in dealing with your company, but I haven't seen too many NAPA auto parts stores around and it's not so very well known.
I went in to get my brakes switched out, because my old ones were bad. It was very very important that I got them fixed within the hour because I was on my lunch and had to head straight back to my workplace... They overcharged me for changing my brakes and completely screwed up!!! They also said my vehicle had a bunch of problems it did not have at all. I ended up catching an Uber home because it took them 3 days to switch my brakes!!! Changing breaks does not take a few days, I was very, very unhappy. This was a ridiculous experience for me and a waste of my time! I did not like it at all. Overall, the service here was mediocre at best. Everyone, including the lady at reception, was extremely rude. Never taking mine or my family's business here again.
The last few experiences I have had with Napa have been really good. I bought a new car battery there and some bearings for my back tire but I bought them at separate time and both times the service was great and made it a very easy purchase for me. They seemed to care even though I am a woman. However, I think they need to hire more counter people to help because there is usually a long wait for service. I’ve went into the store before when there are a lot of people waiting to be waited on and there is only 1 counter person working. And I don't like the smell, too. Also, they could get more things for women for their cars like pretty things in more vibrant colors.
Other than that, very nice service people, friendly and helpful with your purchases. They always try to get the right part the first time. They will exchange the part if it’s not right and they will check your battery and starter if you need them to. They will also give you a jump and loan you tools for the parking lot if you need them.
I was greeted fairly quickly & was asked if I need help. I needed assistance finding what I needed, & the man who helped me was so helpful & patient and answered all my questions. Everything I needed was easy to find & in stock, so I didn’t have to place an order & make an extra trip. Excellent customer service towards a woman who needed extra help!! However, I think there should be 3 people on staff. When I was being helped, it took quite a bit of time and that made me feel somewhat anxious because there were other customers who needed help. Another staff member went outside with an elderly man to look at something under the hood, so both guys were busy. But overall, it was pleasantly easy & worthwhile.
NAPA AutoCare Center expert review by Lauren Fix
NAPA is best known for its quality parts. Many stores offer NAPA AutoCare Centers repair facilities. Their ASE certified technicians can perform all types of maintenance, from routine maintenance to major repairs. NAPA offers a Nationwide Peace of Mind Warranty, which is backed by a 24 month, 24,000-mile warranty with coast-to-coast support.
Repair estimator: If you want to be sure how much a repair will cost you, this estimator is a quick and easy way to get the cost for most common repairs.
Know your vehicle: Know your vehicle offers information on preventive maintenance, which is the best way to make sure your vehicle is running properly.
Nationwide warranty: A warranty is offered on parts and labor for qualifying repairs and services for 24 Months/24,000 Miles. Saving the receipts is important for any repair work.
Best for: NAPA Auto Centers is best for commuters, parents, used car buyers, budget-conscious consumers, car enthusiasts and car owners with warranties.
NAPA AutoCare Center Company Information
- Company Name:
- NAPA AutoCare Center