NAPA AutoCare Center Reviews

I submitted a complaint to Napa regional office months ago with Zero feedback and Zero action taken. I decided to try the store again after an absence, but staff attitude and service was even worse. You can kiss my business goodbye. I'll buy from Baxter Auto across the road. Your business will feel it when we quit buying there with your NO Action policy. BaxterS and Autozone is far more customer-friendly. ADIOS.

I took my Car to this Napa Center for a Broken Pulley and Fan-Belt replacement and they charged me a Whopping $1895 dollars saying I needed a Water Pump. If I had not been stuck in another state I would never agreed to pay such ridiculous prices. This place thrives on false part prices. There's no way a pulley and belt cost $495 and water pump costing $1200. Search the internet all you want you will never find prices like these. Then there is the so called Diagnostic they lied about that saying I had damaged parts of the breather, showing me these parts only gave me proof that this place is full of con artist lies.

Was underneath a truck in 20 degree weather in E. Washington. Needed a part that I jumped online and purchased. Sent my son to grab the part with the receipt printed out, my credit card that was used to purchase the part. He got there and called me saying the guy, Chris in the North division location in Spokane, wouldn't let him pick it up because he wasn't the pick up person. Said he needed ID, to which I relayed to my son (as Chris would not talk to me directly on the phone).... that I would take a picture of my ID. He said that would not work and gave no reason why. I then told my son to purchase separately with his own money and the guy tells him that they are out of that product and he would have to drive 8 miles to the next NAPA to get it while it is sitting on the counter. 100% vindictive move.

Back in March I went to Boller's Automotive in Idaho during a trip. The pads and rotors are failing/squeaking badly now. The owner of Boller's claimed that he's never had an issue with the break pads in 25+ years and was flabbergasted. The cost of repairs was $1148.00 and Napa is only going to pay half ($600) on something that should have been fixed. This man added unnecessary items and even washer fluid and charging me which I never asked for basically voiding most of the necessary repairs I need. This is the reason for the half price warranty. I shouldn't have to pay any out of pocket cost since I was guaranteed these breaks were fixed.

I called Napa Truck Center in Nashville IL and spoke to Jered the Service Manager and told him I had a vibration and pull to the right and was told I needed hinge pin bushing in left side. Was told you do them in pairs and got an estimate on Monday for 2 hinge bushings and alignment for 1620$. I agreed and was told it had to be there Wednesday morning to be done Wednesday night. Dropped the truck off at 7pm Tuesday night, post trip showed left front steer tire 10/32 on outside 5/32 on inside right steer tire 10/32 across tire. Work order for truck wasn't written up until 1235 Wednesday afternoon, I got a call around 4pm saying they had good news. I only needed one hinge pin and it was the right side not the left so it would be a lot cheaper than expected and may not need alignment, since I knew the condition of driver side tire I knew I did need an alignment but thought these guys are professionals.

The guys at my local NAPA Auto Parts store do really good job. Every one there is always very courteous and professional. Whenever I need a part of any kind, either for one of my vehicles, for my tractors or parts or belts for any of my equipment or implements, they never disappoint. I can count on NAPA to quickly supply me with quality parts at a very reasonable price.

I have had work done at this Napa Auto Care Center in Summerfield on several occasions and have been very pleased with the quality of work and fairness of the cost. I have found it to be less than some mom and pop shops in the area. I highly recommend this service Center. Ask for Doug.

My oil pan was replaced a little over a year ago. I called NAPA 1800 # and customer service first notion towards me was why was are my miles so low compared to when I got my repair complete, as if I tripped my miles (insult one). I have three cars so it's rarely driven which says a lot about NAPA parts or workmanship. After going through the extensive questions I finally was able to take it for a repair. Here's the second insult, after the job was complete I had a balance from NAPA. They paid the shop 490 and I paid that plus more for repairs the first time. However, I still had an outstanding balance after my so called warranty was fulfilled. NAPA are Some crooks!

Bought a belt for alternator with a lifetime warranty and coming to notice after a few short months it failed. The owner(s) RUDELY refused the replacement or refund and henceforth I stopped to patronize them for good.

Water pump installed Aug 2018 failed Jan 20th. At 1:00 am Jan 22nd told being checked. I had to stop 3:00 pm next day, never received update call. Told they just got test result showing pump was bad. But no replaced. After loudly voicing my disappointment owner followed me outside and started using F word at me and said they had to order pump & "what did I want him to do pull one out of his **". Told me I had to wait 5 days to replace it.