NAPA AutoCare Center

NAPA AutoCare Center

 4.0/5 (82 reviews)
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Overall Rating4.0 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: Dec. 16, 2022

Was underneath a truck in 20 degree weather in E. Washington. Needed a part that I jumped online and purchased. Sent my son to grab the part with the receipt printed out, my credit card that was used to purchase the part. He got there and called me saying the guy, Chris in the North division location in Spokane, wouldn't let him pick it up because he wasn't the pick up person. Said he needed ID, to which I relayed to my son (as Chris would not talk to me directly on the phone).... that I would take a picture of my ID. He said that would not work and gave no reason why. I then told my son to purchase separately with his own money and the guy tells him that they are out of that product and he would have to drive 8 miles to the next NAPA to get it while it is sitting on the counter. 100% vindictive move.

I had to cancel my item, as he wouldn't give it to my son with 2 forms of proof of purchase and a credit card in my name, and then finally let my son purchase the part. This was all 30 minutes to close by the way and we would not have made it to the next NAPA in time and would have had to leave the truck overnight outside unfixed in 20 degree weather.

Almost forgot.... I called the NAPA store and asked for Chris and asked why he wouldn't talk to me, to which he overtalked me and told me he was doing his job... not letting me talk then hung up on me.... to which I called back and let the phone ring for 2 minutes to which I got another quick answer then hang up. I called again and he answered.. I asked again why the issues to which he overtalked me again not letting me speak then hung up on me for the third time. Completely unacceptable customer service and I will never be going back to any NAPA from here on out. Sad day that a company that used to be the standard is now a cheap imitation of its former self. Date of experience: December 15, 2022

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Verified Reviewer Verified Buyer
Original review: Aug. 25, 2022

Back in March I went to Boller's Automotive in Idaho during a trip. The pads and rotors are failing/squeaking badly now. The owner of Boller's claimed that he's never had an issue with the break pads in 25+ years and was flabbergasted. The cost of repairs was $1148.00 and Napa is only going to pay half ($600) on something that should have been fixed. This man added unnecessary items and even washer fluid and charging me which I never asked for basically voiding most of the necessary repairs I need. This is the reason for the half price warranty. I shouldn't have to pay any out of pocket cost since I was guaranteed these breaks were fixed.

The squeaking started around July 3 months after the claimed fix. I am quite upset with Boller's Automotive and Napa. I just want my breaks fixed. I think it's shady and wrong (all about money and not the customer) for this mechanic to get away with adding things that aren't necessary then Napa Auto not extending any courtesy as far as this warranty. What should I do? I have a claim number but my situation is to where I can't wait 4 days to have this repaired.

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    Verified Reviewer
    Original review: March 30, 2022

    I called Napa Truck Center in Nashville IL and spoke to Jered the Service Manager and told him I had a vibration and pull to the right and was told I needed hinge pin bushing in left side. Was told you do them in pairs and got an estimate on Monday for 2 hinge bushings and alignment for 1620$. I agreed and was told it had to be there Wednesday morning to be done Wednesday night. Dropped the truck off at 7pm Tuesday night, post trip showed left front steer tire 10/32 on outside 5/32 on inside right steer tire 10/32 across tire. Work order for truck wasn't written up until 1235 Wednesday afternoon, I got a call around 4pm saying they had good news. I only needed one hinge pin and it was the right side not the left so it would be a lot cheaper than expected and may not need alignment, since I knew the condition of driver side tire I knew I did need an alignment but thought these guys are professionals.

    The naked eye can see the excessive tire wear on the driver side inside edge. I got a call at 830 Wednesday night saying truck would not be done, parts were incorrect and was told it would be early to mid afternoon before it would be done. I got a call at 832pm Thursday night telling me it was done. The total was around 1120$ and they did not do an alignment. Go to pick the truck up and they adjust the bill to 941.22$. I asked if the truck was test driven and was told yes. I got 740 miles down the road and driver steer tire was down to secondary rubber on inside. So now I waste more time putting on a tire and alignment 800$ later.

    This shop cost me a 2200 dollar load I had booked plus a mark on my company since they did not let me know until 8pm that night and had to cancel load with short notice. Service manager didn't see a problem with any of this. They did 1 hinge pin bushing according to their estimate should have been 675$ and was going to charge me 1120$ until I chew his ** for 20 minutes then dropped the price to 914$. An estimate legally should be within 10-15% accurate and if not need customer approval. Shop is a total rip off. Truckers beware.

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    Verified Reviewer
    Original review: Sept. 19, 2021

    The guys at my local NAPA Auto Parts store do really good job. Every one there is always very courteous and professional. Whenever I need a part of any kind, either for one of my vehicles, for my tractors or parts or belts for any of my equipment or implements, they never disappoint. I can count on NAPA to quickly supply me with quality parts at a very reasonable price.

    2 people found this review helpful
    Verified Reviewer
    Original review: Feb. 3, 2020

    I have had work done at this Napa Auto Care Center in Summerfield on several occasions and have been very pleased with the quality of work and fairness of the cost. I have found it to be less than some mom and pop shops in the area. I highly recommend this service Center. Ask for Doug.

    3 people found this review helpful
    Verified Reviewer
    Original review: Aug. 15, 2019

    My oil pan was replaced a little over a year ago. I called NAPA 1800 # and customer service first notion towards me was why was are my miles so low compared to when I got my repair complete, as if I tripped my miles (insult one). I have three cars so it's rarely driven which says a lot about NAPA parts or workmanship. After going through the extensive questions I finally was able to take it for a repair. Here's the second insult, after the job was complete I had a balance from NAPA. They paid the shop 490 and I paid that plus more for repairs the first time. However, I still had an outstanding balance after my so called warranty was fulfilled. NAPA are Some crooks!

    10 people found this review helpful
    Verified Reviewer
    Original review: April 30, 2019

    Bought a belt for alternator with a lifetime warranty and coming to notice after a few short months it failed. The owner(s) RUDELY refused the replacement or refund and henceforth I stopped to patronize them for good.

    8 people found this review helpful
    Verified Reviewer
    Original review: Jan. 25, 2019

    Water pump installed Aug 2018 failed Jan 20th. At 1:00 am Jan 22nd told being checked. I had to stop 3:00 pm next day, never received update call. Told they just got test result showing pump was bad. But no replaced. After loudly voicing my disappointment owner followed me outside and started using F word at me and said they had to order pump & "what did I want him to do pull one out of his **". Told me I had to wait 5 days to replace it.

    12 people found this review helpful
    Verified Reviewer
    Original review: Aug. 14, 2018

    2005 Chevy Equinox was overheating after driving 3-5 miles. I was told I needed a water pump & new spark plugs and wires & serpentine belt. Picked up car after repairs & it overheated after driving 3 miles. I noticed they never drove car after repairs. Returned car to garage. They called me later to say they think the radiator needs replaced but they didn't have equipment to flush or test radiator. I had car towed to another garage & they said the radiator was the problem. They replaced it and car runs fine now. Napa charged me $650 for repairs that did not repair car. To add insult to injury they charged me $300 for parts that were in stock that I could of bought for $139 right there. A $161 additional mark up on parts already marked up. Never again!

    7 people found this review helpful
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    Verified Reviewer
    Original review: June 25, 2018

    There is no shortage of parts stores near my home. Within 5 miles there is 3 O'Reilly Auto Parts stores, 2 Advance Auto Parts stores, 2 NAPAs and a Pep Boys. And within 10 miles there's probably 20 different parts stores. NAPA has EARNED itself to being an ABSOLUTE last resort for my parts needs. It doesn't matter which NAPA store I'm in, I walk in and am never greeted and will often stand there for 15 minutes before being greeted with "What do you want?" I walked into NAPA on several occasions and the guy at the counter is doing something on the computer with no customer in front of him and nobody on the phone... and he doesn't even look up and acknowledge I'm there for 10 minutes.

    I understand that they need to fill order etc for local shops etc... but at least say "Hi, I'll be right with you" or something. That particular NAPA store recently went belly up. Good riddance! They never answer the phone at NAPA either. Seems to me that with so much local competition they would have made some sort of effort. Oh, and they give you the wrong part at least 50% of the time. Their slogan is "NAPA know how!" More like "NAPA's gone now" cause their stores are disappearing one by one all around the city. Lol.

    7 people found this review helpful
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    NAPA AutoCare Center author review by Lauren Fix

    NAPA is well-known for its quality parts. Many stores offer NAPA AutoCare Centers repair facilities. Their ASE certified technicians can perform all types of maintenance, from routine maintenance to major repairs. NAPA offers a Nationwide Peace of Mind Warranty, which is backed by a 24 month, 24,000-mile warranty with coast-to-coast support.

    • Repair estimator: If you want to be sure how much a repair will cost you, this estimator is a quick and easy way to get the cost for most common repairs.

    • Know your vehicle: Know your vehicle offers information on preventive maintenance, which is the best way to make sure your vehicle is running properly.

    • Nationwide warranty: A warranty is offered on parts and labor for qualifying repairs and services for 24 Months/24,000 Miles. Saving the receipts is important for any repair work.

    by Lauren Fix Auto & Finance Advisor

    Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

    NAPA AutoCare Center Company Information

    Company Name:
    NAPA AutoCare Center