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I went to O'Reilly's in Bellingham to buy jumper cables to start my truck. I used the cables properly, and upon first use, they began to smoke and melt. I took them back to O'Reilly's and they refused to replace them. I was taken aback that they would sell faulty equipment and then refuse to replace the equipment. They claimed they wouldn't replace equipment that had electricity running through it. Well, duh - what are jumper cables for except for that? Won't be shopping there again. VERY BAD EXPERIENCE.
I place an order online on May 26th. They promise the kit to on May 27th to pick up at the store in North Lauderdale Fl 33068. I called the store on May 27th. He Told me is not in the store; I requested the cancellation, He said, "You can't. You have to wait until the order arrives." On May 27th I went to the store; the part was there but opened and missing parts. Cancel the order.. Lost of time and gas...
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This location is one of the worse in DeSoto county. The staff there have taken this location down and are rude to the customers. They are not attentive or customer oriented. In fact it is as if they are being interrupted doing nothing and are irritated when customers are in the store.
Bought some rotors and brake pads thru O'Reilly online. Did not just send for the wrong year, but wrong manufacturer altogether. Went to return at local store and was hassled. Will not be doing business with O'Reilly again. There is an AutoZone across the street.
I went into a O'Reilly's store to buy a headlamp bulb for my vehicle. I was looking at the bulbs and an employee wanted to help me, so I said, ok. I had pulled a package and was looking at it, when the employee pulled a double package off and said for a few bucks more you can get 2. So, I agreed to get the double pack for the price it was showing on the shelf (it was the last one). When he rang it up and tried to charge me double, I said, "No, that's not what was marked." So, he got the manager who said they would not sell it to me at what it was marked on the shelf after the employee talked me into buying it.
Items are to be sold at what they are marked. If they can't keep track of their inventory and mark items correctly, that's their fault, not mine. I contacted corporate, who would do nothing, to the district manager, who would do nothing. Most stores would honor their mistake. So, it is on to Federal Trade Commission and Attorney General. All this after I have been a regular customer of this store. It is very aggravating.
I walked in, grabbed what I needed off the shelf and when I approached the counter the guy was either high or half asleep. He was rude and rushing me when I looked for change. My neighbors already warned me that O'Reilly Auto Parts Olive Branch is the worse location and to go up the road to Napa Auto Parts for better service. I should have listened. I won't be going back. That's for sure.
You're on your own at the Olive Branch location, they are there to mill around for a paycheck and not to service the customer. Simple courtesy as a rep for your business goes a long way. There is no positive customer service here at all.
I called the store and gave them the information and looked it up and told me to bring it in so they can refund the money. When I went to the store and they said I didn't purchase it from them which is not true.
Terrible. I needed a starter for my trucks so I bought one, put it in my truck. 12 hours later the starter was junk, had to have a diesel mechanic check it out to see what the problem was. The starter was fried so I paid to have my truck towed and fixed again. I go into O’Reilly‘s, they don’t care at all. They just tell me, "Sometimes we sell garbage parts."
Came in at 3 and the 23 year old kid would yell at you about the info of your license plate instead going outside and having a look just because he was in a rush. He did not have a name tag but I would say he was rude. Sorry I don't remember my plate on the last minute and sorry you guys are too damn lazy to go outside to even look at the car in the first place. I didn't even get the part I need because of your rude customer service.
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