O'Reilly Auto Parts Reviews

I've been going to car parts stores my whole life, and I have never had such amazing customer service, as with Nigel **. He is the best. He is so helpful and knowledgeable. He is the absolute best! I went a couple of times to the Coors location and he Was a Godsend. I'd gone to several stores to find some car parts for a BMW and since they didn't have some in stock he was so kind and told me which store had them, he was also really kind to my kiddo and gave me awesome suggestions that would help with the upkeep of my car. Luckily they moved him to the bridge location and he is the best. I will make sure anyone I know goes there where they will always get the best customer service if he's around, he is definitely an asset to their company and hopefully they are aware of what an amazing employee they have!

Feb 16, 2026. Last week I wanted new windshield wipers for my car but I also needed one for the back window so I went to the store. Front wipers were easy and Jason, the store manager looked up the one for the back window but there were not any in the system. So I did buy the ones for the front and said kiddingly I will look at Amazon. Jason tried everything to get me the wiper for the back window. So I did go on Amazon and found one for the car and ordered it. Today I went down and I saw Jason and said I got one through Amazon but I was not sure how to put it on and I was willing to pay for him to do it. But he did put it on and did not charge me. I was in retail for over thirty years and I know how important customer service is and the North Adams, Ma store goes above and beyond every time that I have gone in. THANK YOU JASON and your whole staff as well.

I recently had the 2 occasions to go into my local O'Reilly store. (Snohomish, WA) & it was a pleasure. Visit #1-I was looking for a machine check for what was wrong with my blinker lights. Teresa was my 1st contact - she very nicely, told me they do have that capability but sent me to Alexander who would still give me some help. Alexander was a jewel, he came out & looked at my car, told me how to have the easiest possible problems checked & then sold me the correct bulbs (if it turned out to be just that). ** It was not the bulbs, I returned those bulbs, chatted some more about my car problems with Alexander, he suggested someone to help & put the new wiper blades I had purchased, when I returned the bulbs. He was very kind, very helpful & knowledgeable & someone I hope can be recognized for his skills.

I went to my local O’Reillys about a windshield wiper not working properly and it just so happened that the power was out in the area at that time so my O’Reillys store had no power however they referred me to an alternate O’Reillys that was not very far away. And they actually called the alternate O’Reillys to tell them to be expecting me and what the issue was. I got to the alternate O’Reillys and was helped by Nick. He was the nicest and most helpful employee. He found the issue he replaced the wiper for me. It works fabulous, but not only that he was professional yet polite, and so very friendly.

I have deal with O'Reilly for 40+ years. I recommended my kids in college from Texas to Iowa to Arizona O'Reilly's as well while they are away from home. The staff at everyone I have been to has been great and even step out of the way to get my girls going again. One example is a O'Reilly in Albuquerque New Mexico. Two of my daughters are driving home from Arizona and had jeep problems. They came out tested the battery and alternator and found the battery clamp was loose. They ran a diagnostic on the jeep didn't see any more issues and they are back rolling. I can name a million more times in 40 years just like this. Yes I am sure there are some crazy stores around the country, but the ones I do business with in Madisonville, Crockett, and Buffalo Texas and the ones my girls used have been great. Old saying there's always one bad apple in a basket and our basket has a bunch of good ones.

My review is about the store in Hemphill, TX. I showed up just after closing time and The manager, Chris, not only allowed my to come in but changed my dead battery and check my trucks charging system. This was what customer service is all about. I am a customer for life now.

Battery installed here on 4/3/26 immediately caused my truck to fail—within 2 minutes it went into limp mode with 20+ electrical faults. Dealership has since confirmed improper battery voltage caused the damage. Despite multiple visits and clear documentation, store management has refused to take responsibility. I was forced to rent a vehicle and pay for repairs due to their negligence. This has now been escalated beyond the store level. If not resolved promptly, I will continue pursuing formal claims. Use caution—this situation was avoidable and handled very poorly.

Randall helped me today. And although his job is customer service, he went above and beyond his job to help me, I will definitely be coming here from now on. Thank you. Thank you.

Please do not shop at (O'Reilly auto parts) 616 West New Haven ave Melbourne FL.

Wayne, of O’REILLY AUTO PARTS in The Colony, Texas took excellent care of me today and I appreciate it. My “Check Engine” light has been on. Wayne hooked up a device, wrote down the code, printed out a report for me, found the replacement part, sold the part to me, and then he installed the part and gave me the printed report. He is a very hard worker, and is very professional, friendly, and helpful.