O'Reilly Auto Parts

I have spent a lot of money with O'Reilly's. Not only did they ever take care of me on my rewards that I should of had after one day went into O'Reilly's. Spent well over 2000 dollars that day and never seen any rewards for it. Was told call corporate. Got response. Couldn't be rewarded so went back to store. They said that it had two accounts. Anyways never got anything for rewards of anything. Then here it is again on warranties.

I went to O'Reilly to get my car checked out, because the service light kept coming on. This is free, so I didn't expect it to tell me much. It came up as my motor was over temperature. I'm a girl that doesn't really know a single thing about cars and asked if it could be a coolant issue, which I was willing to buy. They told me "I should be good if I have any in it" and that it was overheating because it was hot outside. This should have been a red flag, but to me I guess it made a little bit of sense. The guy told me he had a similar experience, and I would be fine to drive it but just make sure I get it checked out sometime. The next day, I went to start my car, and every sensor light was flashing on and off, I was getting a "STOP SAFELY NOW" warning. My car wouldn't turn on at all.

Went in for a fuel pump for a Pontiac Grand Prix GT 3.8 early 2000s. Told him not sure if fuel pump or not yet so if I return it can I if I don't put it in. He said yes. Figured anywhere between $30-$100 max $298.55 he said. I almost ** my pants. I'm like what? I bought one for a German and out of country cars cheaper than that. I said, "You have anything cheaper?" He said, "Yes. $255 but we don't have that one." So I'm like **. If I need it I better get it all parts pretty much same at other places on prices. So on way out we look up fuel pumps. Thirty five dollars same kind delivered next day for $50. That's with overnight delivery and to be so far off just shows your company or that company don't care about the customer just the bottom dollar and that's where all businesses fail.

I would like to mark this with zero stars however it will not allow it. Bought a new Ultima alternator and after installing it realized it was not charging and killed my battery. After replacing under warranty the second alternator was charging much because of a faulty voltage regulator and fried my battery. Had to buy a new battery when the one I had was perfectly fine. Took the alternator back for a refund and went to Advance Auto and got a Carquest that works great. Do not Ultima alternators save your time and money and go Advance Auto and get one.

I came to O'Reilly since it was close by. I never actually knew I would be treated well. The gentleman who waited on me was kind. He replaced my headlight bulb. While it only took him 1 minute, it might be took me 10 or so since I am a Woman and I don't know much about cars. I really appreciated his help.

I was immediately greeted as I entered. I told Blake my engine light came on and asked if he could find out what was wrong. He happily said yes and grabbed his tool. In 2 minutes I knew what was going on with my car. Luckily it was the gas cap missing yesterday but after replacing it light didn't go away. Blake was very professional and helpful. He deserves a raise.

Well I bought a thermostat their Murray brand and a hose, well in less than 30 days both parts were junk, caused my car to trip the engine light for the thermostat. The radiator hose developed a small hairline crack, not please by this, they did refund the purchase of the defective hose, the thermostat I just threw it away. Went to another parts store, bought a new thermostat and a hose. Haven't had a problem since. They need to stop selling crap made in China.

I just spent $50.69 at O’Reilly Auto Parts store and they gave me a .65 discount. Every time I try to use one of their coupons, it didn’t apply to what I was buying. I’ll never shop there again. There are too many other places that sell the same thing and give me a 10% discount.

They are employing people who can’t order the right part, but then the customer has to wait 3 to 5 days to get their money back, are wait other 3 to 5 days for them to get right part. Everyone of these people need to be fired for their stupidity. I will not be doing business with them again.

Originally had an engine replaced in March of 16. Due to my travel schedule I wasn't able to pick the vehicle up until late Jan of 17. Picked it up and it was leaking oil. As soon as I stopped for fuel took back to shop and they replaced the rear main seal, picked back up 3 days later still leaking oil and now a/c wasn't working. Returned to shop for repair. Picked up again and all was well. For about 12k miles started going through tons and tons of oil and knocking. Took back to original shop for replacement and wife went to pick up as shop told her all was well. Before they pulled it out of the shop 2nd replacement blew a head gasket and was pulled out and replaced. New one ordered took a couple days to come in and was swapped.

They bought the parts from O'Reilly auto parts on Rancho Drive. The work was done and nothing but trouble since. In the two years following they replaced 22 injectors total. The worst thing that happened, one of the injectors failed, the number one cylinder overheated and my compression went to 0 PSI. A Ford dealership in town checked the issue concluding a new motor would be needed, cost $18,000.00. Using the same injectors from O'Reilly. I don't think so! A set of injectors from Ford cost around $3,400.00.

Power steering pumps are not good. I paid a mechanic twice to do the repairs. I brought it back to get it replaced. 3 power steering pumps didn't work so I got a return and went to another part store to get the pump. Now my car is running like a champ. Stay away from this store.

I have been using O'REILLY Auto Parts for many years and have always had a very satisfactory experience. Since moving in 2001 to my current location I have used the Warrensburg store numerous times and as always have had a good experience. Their prices are fair and customer service is always top notch. One time I went in looking for a part and didn't know the name but the gentleman that waited on me did and took me right to it. I have had several dealings with Rusty and this guy just goes way above and beyond in helping where he can. I have told several people to seek out Rusty when they go there to buy parts. He is also very helpful if another employee doesn't know exactly how to locate a part. He is an expert at his job, customer service and helping fellow employees. It's always a pleasure in dealing with this store. I know a couple of auto repair shops and they have the same opinion of Rusty and the Warrensburg store.

For over 10 years I have used O'Reilly Auto Parts in at least eight states literally from coast to coast, North to South, and in the Midwest. I have used at least 19 different locations as well as their online ordering. With only the exception of two individuals, I have found their staff to be very courteous, friendly, professional and helpful. More than likely they have either the great quality part I need or the inexpensive item I want because I'll probably never need it again. They have always readily accepted any item I have tried to return and of course I keep any item I may need to return in good condition. Their database has allowed me to get replacement items under warranty without having to keep track of my sales ticket as they keep track of all my purchases on my rewards account.

I am actually getting tired of being asked a million questions about my vehicle. I'm needing a replacement headlamp for a 98 F150. Lariat. I don't feel that engine size or whether its 2 or 4 wheel-drive is relevant when looking for a headlamp.

I bought a Power Torque Rebuilt 5.4 Ford Engine for my 2000 Ford pickup. I had always had good luck with warranties from O'Reilly's in the past and this engine carries a 3 year, unlimited mileage warranty. Immediately after putting it in, it starts making a slight noise. I changed the oil and added a quart of Lucas hoping that the noise was a lifter that had not settled down yet. Needless to say, it just kept getting worse. I finally got time and money to have the engine pulled to send it in for warranty. That's when everything changed. It took almost a month before I heard anything. O'Reilly had me deal with the builder instead of covering the warranty.

Have used O'Reilly's for over 25 years! Have used their parts on all my own vehicles and over 100s of others. Had people go there and buy it from them as well so I could repair their cars. I recently bought an alternator, using my O'Reilly's "rewards" card and the same phone number I’ve used for years! Well the alternator went bad on my son's vehicle (after only 6 months) which is not O'Reilly's fault. Stuff happens... So as normal it was lifetime. Took it off and back up to O'Reilly's. Well for whatever reason they couldn’t find it in their system using my phone number so I called the original store I bought from. Still NO luck. This is the second time they couldn’t find it in the system??? The last time I finally found the receipt. It was clearly their alternator. It was theirs, their part number sticker was still on it?

We have purchased 3 new thermostats in about one year. The last one was purchased about 3 months ago. Problem!!! I am sitting broke down due to overheating yet again, but this time I am 6 hours from home. Was in the middle of the forest in the middle of the night and cold outside. Not safe, I am not buying another product from O'Reilly's again. Poor product, thermostat should last longer. FYI we tested the last thermostat and it was bad. NEED TO FIND ANOTHER SUPPLIER O'REILLY'S. You've almost blew up my car.

My wife's car broke down in O'Reilly's parking lot in Orange, TX on Dec 9, 2017. Oil had leaked from engine valve cover onto alternator causing it to stall then die. Went in the store one of the employees immediately came outside and checked the voltage with a meter. Half of what it should be. All the employees helped in one way or another. They sold me a new alternator and called a traveling mechanic who had me going back home in a few hours. I was going to call a wrecker and have the car towed to a shop. These people saved us towing charges and the car probably wouldn't have been repaired until Monday maybe. That's what I call really, really good service. Hope they all get raises. The car was a Hyundai Veracruz limited by the way. Alternators should not be mounted close to the ground and under the engine. Merry Christmas and God bless the employees at O'Reilly auto parts in Orange, TX.

Very poor customer service! Will not provide copies of our billing... Will not process labor claims. Do not join certified auto repair program... You will be sorry! Feel free to contact me at ** and I will provide details along with copies of our unprocessed labor claims.

I bought a fuel pump for my truck. After installing I realized there was a short in the wires. There was nothing wrong with the pumps and they wouldn't refund me. Now I'm out almost $90 and I have a part that I'll never need. Buy parts online. You have a wait time but at least it always half the price or better. I'll never go there again.

I recently purchased a double flare tool kit for flaring my 1/4" brake line. When I got home I began to try and flare the brake line, the clamp kept falling off, and actually wore a spot in the holding tool preventing me for flaring any more. The tool came with a year warranty. I return to O'Reilly and they told me they could not refund me because it was used, NOW how and am I suppose to know if it works if I do not use it. Then they told me I could replace it with a new one, Which they did not have one in stock, they took my phone number and told me they would call me when one came in, that was over a 2-weeks ago. 1 replacement will not do me any good, but I will take it. I have not received any call as of 11/10/2017.

I called to see if they had small batteries such as are used on go-carts, scooters, etc. The employee said I had to have a part number for him to tell me if they had them; actually I was calling HIM for the part number. Very rude. Then my wife went in to get a water hose for her Hyundai. He showed her one that was very long, clearly not for her car. He then rudely dismissed her as not knowing what she wanted. May have been the same employee but we have no identification for him sadly.

I purchased a U-joint from O'Reilly of Ottawa Illinois. After a few miles of driving the U-joint busted throwing my drive shaft to the ground and up hitting my transfer case. The transfer case spun and busted the bell housing between the transmission and the transfer case. I turned in all my receipts to O'Reilly because the transmission was rebuilt and the transfer case was replaced. O'Reilly's manager told me to turn in the receipts of all the cost and I did. Upon an investigation into what happened O'Reilly is not going to do nothing. They're 100% satisfaction guaranteed means nothing that is plastered on the front of their buildings. They are not going to satisfy me. They are not going to do anything as far as satisfying the customer. $3,000 worth of damage done to my vehicle and O'Reilly will do nothing to compensate me.

I went to O'Reilly's at 1030 28 Bypass in Anderson. I needed to inquire about the stop leak they had sold me a few weeks before (with 100% guarantee) because it's still leaking. Which requires my buying more fluid. I had noticed that the prices were considerably higher than other local stores all. I pulled up the closest Walmart on my phone with distance and current price. I went to the counter and attempted to speak with salesperson, I was cut short and directed to someone else. The other person informed me that they couldn't do that because the product I had was $9 or higher. I tried to explain that the product I had was in fact $3.99 and the Walmart price was $1.77. Both were Preston and both 12 ounces. I was dismissed because their auto department was closed. The fact that they could see the ad made no difference. I left without purchasing anything.

Working on customer's Toyota Tacoma (2001) doing a front end job. She brings me all the parts purchased from "Her" parts guy in town. Most, if not all of the parts are manufactured by a company called Import Direct. Problem One: Sway Bar Link kits: Right and Left sides take opposing ball-joint type links. I open the boxes (different part #s) to find the exact same parts in each box. I have to return one and order another. This prolongs my job another two days.

Bought an alternator for my 42 year old vehicle. When I went to install it, the threads were bad and could not tighten the bolt to keep the belt tight. Being this is a seldom requested part, they only keep 1 in stock, and with my vehicle down, was able to find one around the corner at AutoZone. I simply planned to take this one back for a refund. When I took it back, I was immediately blamed for using an impact wrench. First of all, I said, any idiot who tries an impact for this shouldn't be working on vehicles, plus there is no room for an impact anyway. Then he changed his mind and said I cross-threaded it. I held the bolt up so he could clearly see it and stated that this bolt has clearly not been cross-threaded. If the bolt ripped the threads out of the hole, the threads on the bolt would definitely show some damage.

I had ordered parts on Friday. Called on Tuesday (the day the parts were supposed to be there) a guy called A.J. (wouldn’t give last name). I asked what info he needed to find my parts (I’d already paid for). His answer threw me for a loop. He said if I was going to be rude he was going to hang up on me or I could come to the store and handle this face to face, so, I drove the 16 miles to the store to speak to his manager which did no good. He was still running his mouth at me when I left and the manager just stood there, of course I won’t go back. Ever!! Any business that allows that level of rudeness to a customer.

My disappointment with O'Reilly Auto Parts west Colonial Dr. I call O'Reilly Auto Parts to know if they carry cylinder head bolts for a 2011 Chevy Aveo job I was doing. The person on the phone answered me that they have it in stock for $55.99 and they have Fel-Pro a (supposedly) high class brand. I went the next day and get it along with a head gasket, my total was $107 for both, and they also provide me a copy of the torque specification under my request. The lady at the counter even told me that I have one year warranty. I was disappointed when I opened the box and found 10 rusty bolts in two bags. Since I already bought them, I went ahead and start the installation.

Very disappointed that O'Reilly Auto Parts Veterans Memorial Pkwy would not refund for a return car jack with original packing... and receipt... however for some reason the cashier either wanted to get me to debate or was just had a bad mood day. After conversing with a supposedly a manager... it was decided that it had been used and out of warranty... however the jack had not been used by me. And was in my car until it was total. I am trying to wrap my mind around what a refund versus losing a customer would weigh the most. I am sure this company want last... but wanted to let others know what they may face.