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O'Reilly Auto Parts Reviews
ConsumerAffairs has collected 238 reviews and 413 ratings.
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Reviewed Sept. 6, 2023
We stopped at store 3224, 415 East North in Rapid City SD, it was a Sunday so we were very thankful they were open and with great hours, and not only was Clint and Albert amazing to deal with they went above and beyond for us. Without their help we would have been stuck, we needed new ball joints and barring they had everything in stock and what they didn’t have in terms of tools they went to the other location to get for us. They really saved our trip and we would definitely come back to that location and encourage others to visit them as well if they are in the area!
Reviewed Aug. 23, 2023
Ordered part for next day delivery and they did not honor it. Would not cancel when asked because they had not shipped order yet!! Stated on website delivery date of 8/23 and as of now order status is still just label created. Do not trust their website and do not order from them! Crooks.
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Reviewed May 30, 2023
To those who would consider purchasing Laclede Chain’s tire chains, My wife purchased a brand-new set of Laclede tire chains from O'Reilly Auto Parts for a brand-new 2020 Ford Explorer. We took a trip to Mammoth Mountain in California in December 2022. On the trip we were required to install and drive on the tire chains. En route to Mammoth one of the tire chains broke and chewed up the felt fender well on our new SUV. Additionally, the remaining tire chain links broke loose and tore up the remaining fender wells.
O'Reilly Auto Parts sold my wife the Laclede tire chains reportedly designed for the 2020 Ford Explorer. However, when confronted regarding the defective tire chains, O'Reilly Auto Parts store employees tried to blame my wife for not purchasing the right size for our SUV. After talking with the store manager, O'Reilly Auto Parts, we were able to get a refund for the defective tire chains. However, we now needed to file a complaint with Laclede Chain to repair the damage to our Explorer that did not even have 6,000 miles on it. The warranty claim was reportedly submitted, but I never heard anything back. I engaged with the O'Reilly Auto Parts store manager on multiple occasions with no updates.
Finally, one year later, I must pay for the replacement parts myself, totaling $707 in repairs. All I’ve asked was for Laclede Chain to make it right and to repair the damage to my vehicle, but they were unwilling to try or even contact me regarding the issue. The O'Reilly Auto Parts store manager stopped communicating with me as well. Therefore, based on their unsatisfactory business practices, I will never buy nor recommend that anyone buy any Laclede Chain products. They are unwilling to stand by their product and pushed the cost of their defective tire chains on to their customer, me.
Lastly, Laclede Chain may not be solely at fault. O'Reilly Auto Parts should bear some of the responsibility as well for two reasons. First, they may have sold my wife the wrong part, and its employees did not verify the accurate tire chain part number to ensure they were not at fault. Second, the O'Reilly Auto Parts store corporation should carry some form of insurance to protect its customers, while forcing its suppliers to maintain reliable insurance and warranty policies. These items were not reflected in my current dealings with O'Reilly Auto Parts.
Finally, after a year of trying to make it right, I wanted to share my unsatisfactory experience with both organizations. Furthermore, I want to caution anyone in need of auto parts and more specifically tire chains to rethink purchasing items from both O'Reilly Auto Parts and Laclede Chain. There are more reputable organizations that will carry insurances and warranties to protect both their customers and their corporations. I urge anyone and everyone to purchase their automotive needs from those businesses and not O'Reilly Auto Parts and Laclede Chain.
Respectfully sent:Tracy
Reviewed April 25, 2023
Leo has helped me purchase the right parts at a very competitive price. I think he knows more and cares more than most in the field. I appreciate his passion and plan on seeing him for my vehicle needs from now on.
Reviewed Sept. 1, 2022
I went to O'Reilly's in Bellingham to buy jumper cables to start my truck. I used the cables properly, and upon first use, they began to smoke and melt. I took them back to O'Reilly's and they refused to replace them. I was taken aback that they would sell faulty equipment and then refuse to replace the equipment. They claimed they wouldn't replace equipment that had electricity running through it. Well, duh - what are jumper cables for except for that? Won't be shopping there again. VERY BAD EXPERIENCE.
Reviewed May 28, 2022
I place an order online on May 26th. They promise the kit to on May 27th to pick up at the store in North Lauderdale Fl 33068. I called the store on May 27th. He Told me is not in the store; I requested the cancellation, He said, "You can't. You have to wait until the order arrives." On May 27th I went to the store; the part was there but opened and missing parts. Cancel the order.. Lost of time and gas...
Reviewed March 13, 2022
This location is one of the worse in DeSoto county. The staff there have taken this location down and are rude to the customers. They are not attentive or customer oriented. In fact it is as if they are being interrupted doing nothing and are irritated when customers are in the store.
Reviewed Feb. 22, 2022
Bought some rotors and brake pads thru O'Reilly online. Did not just send for the wrong year, but wrong manufacturer altogether. Went to return at local store and was hassled. Will not be doing business with O'Reilly again. There is an AutoZone across the street.
Reviewed Feb. 14, 2022
I went into a O'Reilly's store to buy a headlamp bulb for my vehicle. I was looking at the bulbs and an employee wanted to help me, so I said, ok. I had pulled a package and was looking at it, when the employee pulled a double package off and said for a few bucks more you can get 2. So, I agreed to get the double pack for the price it was showing on the shelf (it was the last one). When he rang it up and tried to charge me double, I said, "No, that's not what was marked." So, he got the manager who said they would not sell it to me at what it was marked on the shelf after the employee talked me into buying it.
Items are to be sold at what they are marked. If they can't keep track of their inventory and mark items correctly, that's their fault, not mine. I contacted corporate, who would do nothing, to the district manager, who would do nothing. Most stores would honor their mistake. So, it is on to Federal Trade Commission and Attorney General. All this after I have been a regular customer of this store. It is very aggravating.
Reviewed Feb. 13, 2022
I walked in, grabbed what I needed off the shelf and when I approached the counter the guy was either high or half asleep. He was rude and rushing me when I looked for change. My neighbors already warned me that O'Reilly Auto Parts Olive Branch is the worse location and to go up the road to Napa Auto Parts for better service. I should have listened. I won't be going back. That's for sure.
O'Reilly Auto Parts Company Information
- Company Name:
- O'Reilly Auto Parts
- Website:
- www.oreillyauto.com
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