O'Reilly Auto Parts Reviews

I called 911 West Main St., Salem, VA to ask about windshield wipers. I spoke with ** who was more than willing to talk about the different types available for the make and model of my car - as well as the pros and cons. He also discussed prices. When I arrived at the store, he even helped me put them on! I later found out, ** was the manager. Great service! I’ll be back.

The O’Reilly store in Meriden Ct is awesome. The check engine light came on I went to get it scanned, got the results in less than five minutes, the manager Marcos whom attended me, went beyond his duties to not only, help me scan my car as well as to assist me in finding a mechanic to do the job. My car has been serviced in matters of one week, so thank Mr Marcos the manager of Meriden O’Reilly

Thank you Aiden for your excellent customer service in helping me choose the right battery for my Kia Soul. You also installed the battery and I was grateful for your expertise. You also installed new windshield wiper blades and recommended the ones I should purchase that would do the job. Your guidance for purchasing the perfect product to wash my black Corvette was also appreciated. You answered all my questions and was very professional doing so. It is obvious you enjoy what you do and you are wise beyond your years. I will hope your talents are appreciated and you will go far within the company or whatever you choose to do in the future. Thank you again, Karen. (A good Karen.) Lol.

I wanted to say that Chris and Jacob at the Danville, Ct. Store have great customer service skills and assisted me with an issue with my car. There was an issue with a part that I had purchased and both of these gentlemen went way over and beyond to rectify the problem. They are without a doubt an asset to your company. Please ensure that this review gets to them as it is common to let your associates know when they have done something wrong but very seldom do they get to hear when they have given impeccable service. Greatly appreciated! Thank you.

Last week my daughter was home from out-of-state. Her car was sending a start/stop issue message, and when the Jeep dealer said they couldn't fit her in, I stopped into the O'Reilly on 124th st in Brookfield, WI. I explained my situation to **, and he bent over backwards to help me. He assessed, made recommendations, and then installed new batteries per my request. He could not have been more customer centric...and the team in the store were also happy and helpful! I really appreciate great service, and I got that from Dan and the O'Reilly team! Thank you!

Horrible customer service; Cottage Grove, Oregon. Parts ordered sit on shelf forever, won't call you when parts arrive. Employees will ignore you, their personal calls, issues or conversations comes first. Hold purgatory when you call 1-800 number with an issue. Taking business to a competitor.

Jackson MI. Michigan Ave store. 2 people behind the counter. 1 on the phone. Clearly wasn't a business related call. Other had his thumb in his butt. After minutes of waiting to spend $500 in parts I went to AutoZone for the win.

I was at The OReilly on Lincolnway South Bend where I met JOSH. He was very Professional & went out his way to help me. I love & appreciate Associates Like him. He was A GREAT Spirit to have on this Cold Burrrtr Morning. I will recommend Anyone to this location.

They did not replace a lifetime warranty product. They also refuse to email you a receipt like literally everywhere else. Shady business practice and customer service isn't great. Wasted my time and money.

Horrible service. They talk down to you and they don't know what's going. I called. Ordered parts and they said they would be there. Went in 10 months later. Was told they never heard of that and didn't talk to no one. Wish I could give negative stars.