O'Reilly Auto Parts Reviews

I have used O'Reilly across the country, but never had so good an experience as my experience in Killeen, TX. I needed to buy a headlamp for a 2015 Chevy Equinox, and I asked a worker, John, if he could install it for me. He started figuring out how to do it, but found out halfway through that it would be a huge job. Store policy is that if it is too time-consuming, they have to ask you to take it elsewhere. As we were going inside to buy the parts I needed, the manager, Ace, said he could take a look and proceeded to do the entire VERY complicated process and changed out the light. Afterwards, they took the time to make sure everything was properly reattached. The entire time, they did not act like this was a burden, and were incredibly friendly. I will definitely be going back to this very clean, well-run store.

I went to my local O’Reillys about a windshield wiper not working properly and it just so happened that the power was out in the area at that time so my O’Reillys store had no power however they referred me to an alternate O’Reillys that was not very far away. And they actually called the alternate O’Reillys to tell them to be expecting me and what the issue was. I got to the alternate O’Reillys and was helped by Nick. He was the nicest and most helpful employee. He found the issue he replaced the wiper for me. It works fabulous, but not only that he was professional yet polite, and so very friendly.

I have deal with O'Reilly for 40+ years. I recommended my kids in college from Texas to Iowa to Arizona O'Reilly's as well while they are away from home. The staff at everyone I have been to has been great and even step out of the way to get my girls going again. One example is a O'Reilly in Albuquerque New Mexico. Two of my daughters are driving home from Arizona and had jeep problems. They came out tested the battery and alternator and found the battery clamp was loose. They ran a diagnostic on the jeep didn't see any more issues and they are back rolling. I can name a million more times in 40 years just like this. Yes I am sure there are some crazy stores around the country, but the ones I do business with in Madisonville, Crockett, and Buffalo Texas and the ones my girls used have been great. Old saying there's always one bad apple in a basket and our basket has a bunch of good ones.

I'm a senior and find myself being cheated, lied to and tested by more and more sales people every day. A local tire store broke my oil dipstick and was charging me approx. $200 to replace the entire casing because they said “it broke off in my hands and we tried but failed to get it out. It had fallen down too low.” 😵‍💫 I have never seen a dipstick break and get stuck down in the canal. Feeling like the dipstick was broken “on purpose” I went to O'Reilly in Cathedral City on Ramon Road. A young saleslady “A” came outside with needle nose pliers and within 3 seconds she pulled out the body of the dipstick. Of course the crooked shop up the street said they tried and it wouldn't come out. Needless to say I purchased a new dipstick at O'Reilly for $18. Bravo to O'Reilly for being honest and helping an old lady in distress.

On Thursday March 20th I went to O'Reilly Auto Parts because my phone & tablet were not charging in my car & I thought maybe that my fuse needed to be replaced. I did not even know when where my fuse box was. So I went in & was greeted by JD @ Store # 771 in Mansfield Texas. He was just fantastic. He took the time to leave the counter & go to my vehicle & took the time to check the fuse. The fact that he took the time was very impressive & because of his integrity & professionalism I plan on coming back to his store from now on when I need any auto part. By the way my fuse was just simply loose & JD took out the fuse & put it back in & now I can charge my phone & tablet because it now works. Thank you JD. You are the best.

I had the pleasure of dealing with Sergio at the Paramount, Ca store, yesterday 12/02/25. He immediately looked up the part I needed and found it in stock. Went out of his way to carry the very large right axle box to the front of the store… just to show it to me. Unfortunately I had to wait to get a refund from AutoZone who was not able to get my part which I had paid for. So when I went back to O'reilly’s I bought it and Sergio once again helped me. And he even carried it to my car. Sergio is very knowledgeable, courteous and professional. I am looking forward to doing all my auto parts and accessories shopping at this store, from here on out.

I give 2 stars because I'm assuming this was an honest error. Due to recommendation from an oil change place, I was advised to get my battery tested prior to a long road trip for the holidays. I got my battery tested & he said, "it looks great." Car started in the morning, me, my man & my cat headed on our 4 hr road trip. We made it without incident. Car did not start in the morning. Took it to an O'Reilly in Chippewa Falls, they said my battery was dead. I'm very unhappy because I took the measures to be safe prior to a long road trip, in bad weather & now feel I can't trust getting my car tested at O'Reilly.

Unless you are broke down on the side of a highway and need the part now. I would highly recommend not buying your parts from them. I needed a headlight bulb for my 2020 challenger. $139.00! Amazon $35.00! Same part, same manufacturer.

Purchased a Power Torque 12 volt air compressor from them then when the fuse blew out I went to get a new fuse and couldn't find one locally. Called O'Reilly's general help number and told them. They looked it up and said the fuse would be in Orville store next day. Went to pick it up and was wrong fuse and they don't even carry the fuse and didn't offer to order one for me. Just said. "Basically you're on your own you can get one from Amazon." So in this whole shabacal I spent hours of my time and drove 40 miles to get what was supposed to be the right fuse which wasn't. Called the general help again and they said the same thing. "You're on your own. Get it somewhere else." No help from them whatsoever. Won't be shopping here again and I don't recommend anyone buys their O'Reilly's exclusive air compressor without making sure you can get a fuse to run it. Bad service!

Went into O'Reilly East 24 Hwy Independence. I was the only customer. Announced to the customer service rep I needed help finding fuses for a 2011 Acadia Denali. He pointed out where the fuses were. I reiterated I needed help because I found out not all fuses were the same. He acted irritated like he had a slew of customers and I repeat I was the only one. He finally after I said, "So I will go take a picture of the fuses in my fuse compartment" since he was not helping to hopefully identify what I needed. I finally picked the 25 amp fuse and the 40 amp fuse and an amp puller. And approached the register.