O'Reilly Auto Parts Reviews

There is a guy at the O'Reilly store at 32nd and Indian School who is AMAZING. His name is Chris. He used one of those diagnosis devices to determine the reason my "check engine light" was on in my '05 Chevy Silverado....He quickly found the bad part (a canister purge value), retrieved it from inventory, then came out to where my truck was parked and carefully explained how to install it. (I was able to take a video of his explanation, which was helpful). What other auto parts store does this!??? (No this guy is not my brother-in-law...and I'm not related to him in any way) Just want to give him a shout out for being so generous with his time and patient with this "not in any way mechanical customer". I installed the part as he instructed and it instantly removed the check engine light. THANK YOU CHRIS AT O'REILLY

I stopped at store 1970 in Vinita, OK on Sunday morning May 31, 2026 because my vehicle had a warning light about needing more oil. I was in a hurry with a 5 hour total drive to contend with. Scott researched my oil, checked me out, popped my Audi hood, added the oil, and had me on my way in 5 minutes! I am grateful for his friendly, competent, and professional service to me. Thank you very much, and I am a customer for life.

I was on vacation visiting Yellowstone National Park. A Park ranger pulled me over for a burned-out taillight and gave me a warning. I stopped at O'Reilly in Driggs, Idaho, and was waited on by a gentleman named Barry. It was snowing on a Sunday at 3 pm. This employee was so helpful, he came outside in a snowstorm and helped us replace a bulb. He figured out it was a brake light bulb, not a tail light bulb that needed to be replaced. Please recognize this wonderful employee that went way beyond customer service. Thank you, Barry, you were a blessing when I needed one.

Wayne, of O’REILLY AUTO PARTS in The Colony, Texas took excellent care of me today and I appreciate it. My “Check Engine” light has been on. Wayne hooked up a device, wrote down the code, printed out a report for me, found the replacement part, sold the part to me, and then he installed the part and gave me the printed report. He is a very hard worker, and is very professional, friendly, and helpful.

I've been going to car parts stores my whole life, and I have never had such amazing customer service, as with Nigel **. He is the best. He is so helpful and knowledgeable. He is the absolute best! I went a couple of times to the Coors location and he Was a Godsend. I'd gone to several stores to find some car parts for a BMW and since they didn't have some in stock he was so kind and told me which store had them, he was also really kind to my kiddo and gave me awesome suggestions that would help with the upkeep of my car. Luckily they moved him to the bridge location and he is the best. I will make sure anyone I know goes there where they will always get the best customer service if he's around, he is definitely an asset to their company and hopefully they are aware of what an amazing employee they have!

Was unaware the part that was ordered, was not covered under the warranty that was on the receipt. We were made aware of this only after the part finally came in, a day later than it was supposed to. Why would any customer want to order a part from the same company that has failed us 3 times in less than 2 years? I asked for the manager, so I could further understand how the warranty works, and upon meeting her, was immediately disrespected. And also overheard her talk to other customers in a hateful and rude manner.

Some of the worst customer service I’ve received in a long time. Phone sales are a priority with this company, no matter how backed up they are they pick up the phone and leave you in limbo. I saw other employees in the store and when I asked (in English) why can’t they take care of some of the customers waiting his response was quote, “they don’t speak Spanish” unquote. Two of the three were clearly Spanish so I’m not sure what he was trying to say.

Great staff and managers, deliveries are always fast and effortless.

I purchased a battery for my Toyota Prius and used it for one year. The battery subsequently failed, prompting me to visit the store, where it was replaced. After a few months, the replacement battery also failed. I returned to the store, where personnel performed a charging check and assured me it was sufficient. However, when attempting to start the vehicle, it failed to operate. I subsequently visited the store in Murfreesboro, Tennessee, where an employee suggested that the battery readings might be false and indicated that the battery may not be capable of retaining a charge. He advised me to purchase a new battery.

I walked into O'Reilly. It wasn't busy. The guy ** at the counter did not greet me. I asked where were the stuff I needed? He said by the counter. His tone was demeaning!! I needed help. Thankfully another customer !! Hope me!! HE acted like it was a problem that I needed help finding the size. So Since he seen the customer helping me he told me he would put my battery in my kfob. While I was there I man came in. He gleefully greeted him!! But I was a "Problem"!! That's a prime example of Misogyny!! & Machoism!! I will never go there Ave 12 Madera location again!! Thanks O'Reilly!!