O'Reilly Auto Parts Reviews

I want to thank the employees at the store at 4500 Broadway in North Little Rock Arkansas. Our van broke down in their parking lot Monday, July 7th. They let my wife who is a wheelchair come inside the store so she wouldn't have to be out in the heat. The employees were very kind and compassionate to our problems. Fortunately, a kind gentleman who was there was able to replace my water pump and get us going. Just wanted to let management know these employees were a blessing to us as well as the man who helped us. Blessing to all. The store had all the parts we needed.

Just a turn signal bulb for my motorcycle I commute on to work. All I had was the metal piece that connects inside the lens. Junior was at the desk and he did not have much to work with as the bulb was broken when I took it out. He got the bike's info, looked it up and yes he had a pair of bulbs perfect fit and that give me a spare. So you riders out there stay safe, keep your lights, turn signals and brake lights working. Thanks Junior at Brooklyn Center O'Reilly's for great service with a smile! I would recommend this store and Junior anytime.

I'm a senior and find myself being cheated, lied to and tested by more and more sales people every day. A local tire store broke my oil dipstick and was charging me approx. $200 to replace the entire casing because they said “it broke off in my hands and we tried but failed to get it out. It had fallen down too low.” 😵‍💫 I have never seen a dipstick break and get stuck down in the canal. Feeling like the dipstick was broken “on purpose” I went to O'Reilly in Cathedral City on Ramon Road. A young saleslady “A” came outside with needle nose pliers and within 3 seconds she pulled out the body of the dipstick. Of course the crooked shop up the street said they tried and it wouldn't come out. Needless to say I purchased a new dipstick at O'Reilly for $18. Bravo to O'Reilly for being honest and helping an old lady in distress.

On Thursday March 20th I went to O'Reilly Auto Parts because my phone & tablet were not charging in my car & I thought maybe that my fuse needed to be replaced. I did not even know when where my fuse box was. So I went in & was greeted by JD @ Store # 771 in Mansfield Texas. He was just fantastic. He took the time to leave the counter & go to my vehicle & took the time to check the fuse. The fact that he took the time was very impressive & because of his integrity & professionalism I plan on coming back to his store from now on when I need any auto part. By the way my fuse was just simply loose & JD took out the fuse & put it back in & now I can charge my phone & tablet because it now works. Thank you JD. You are the best.

Thank you Aiden for your excellent customer service in helping me choose the right battery for my Kia Soul. You also installed the battery and I was grateful for your expertise. You also installed new windshield wiper blades and recommended the ones I should purchase that would do the job. Your guidance for purchasing the perfect product to wash my black Corvette was also appreciated. You answered all my questions and was very professional doing so. It is obvious you enjoy what you do and you are wise beyond your years. I will hope your talents are appreciated and you will go far within the company or whatever you choose to do in the future. Thank you again, Karen. (A good Karen.) Lol.

I have been going to my O'Reilly auto part store for about 10 years. Before that, I shopped at a different O'Reilly, in another town. My point being, I have been a customer there for a long time. Today, when I went to go get rotors and pads, I asked the kid behind the counter about the deal that I saw online. The deal was, if you get a set of rotors, they would throw in the brakes for free. I was told that it was only online and they will not honor that promotion in the store. I thanked the kid for his help and I asked him to tell his manager that I will no longer be shopping there. Everyone there has been helpful, but I am not playing these games with companies anymore. I will buy my products online if I have to. Too bad too. I liked going there.

I just want to say Sean was so helpful, professional, kind and knowledgeable about what he was doing. I’ve never been an O’Reilly's customer but because of Sean the manager @ the Baldwin store in Pontiac Michigan.

it upon himself to correct the error without incident. This employee is a great asset to this company and should be credited for his actions.

Horrible customer service. When you order a part online you will assume it is in stock. If it’s not you will not know until you arrive to pick it up and it’s not there. Then you’ll have to call and call for weeks to get a refund.

I went to 24624 Aldine Westfield Spring. When I walked in, ** and ** greeted me with a smile and a good afternoon. These two young men did not hesitate to help me find what I was looking for for my vehicle and I just wanted to say thank you.