National Tire & Battery

I had a nail in my tire when I was out of town. I called the Metairie LA store on Veterans Hwy and Clearview Pky. The manager, Mr. Rosario ** was very helpful. He located a N.T.B. store close to where I was and told them I was on my way. My tire was repaired in no time. Thanks for the great service!

I set an appointment about a week before and was going to buy online and they told me a better sell was starting the next week if I could wait. I went ahead and booked appointment and got email on sale of tires. I called the day before to make sure the tires on sale was there, and they didn't have any. The gentleman apologize and said, “Let me see.” Tires were not in Warehouse but said, “I do have this tire but it's better and not on sale.” He only had one tire so he found three other tires on other stores and had Carrier bring them overnight and apologize again and then said, “You can get them on the sale price because we didn't have the other that was on sale.” I've been buying tires from this location for about 15 years and a customer for life.

Chuck and the team at Penn Ave NTB have been taking care of my Hyundai Sonata for a couple years since they opened. He has always been timely and professional with service, and answers my questions with what he would do with his own vehicle. I have never felt ripped off for any service provided because he lays out exactly what is being charged and why, as well as letting me know about seasonal deals. Due to a scheduling error, MY appointment was not registered in the store's calendar, but Chuck quickly remedied this and took me in that same day, as well as heavily discounting the service. Truly the best mechanics and business you can find.

Unprofessional and disrespectful to customers. ** store manager (5580 Highway 6 North, Houston, Tx 77084) hates veterans and what they stand for. Bans from his shop. Because he is the manager and he can do what he wants. Very disrespectful to his elders. Ups the price on material need for the job. Does unnecessary work on your vehicle.

I am surprised at 3.5 stars...should be 1 or 0. Here’s why. I tried two nearby stores Waltham, MA and Cambridge MA.

Went in for an oil change and inspection at the Lewisville Texas location. The check engine light was on due to the truck needing an oil change. We told the associate twice to make sure the oil change was performed first as we knew it would not pass inspection with the light on. They said it would take about 4 hours for an oil change. We came back about 3-4 hours later and oil change had not been done but the inspection was and of course it failed.

One of my employees from Ohio had a coolant leak in Tennessee. He ended up at a NTB store where they told him it was hoses. $524 for2 hoses that cost $60. They did the work but didn't run it and inspect it after. 15 miles away the van started to overheat. He added water and went back. Where they charged another $600+ for a $140 water pump. The employee didn't have a choice but to pay it to get home. I am going to dispute the charges with the credit card company until NTB decides to get real on their price.

I was 2 hours away from home at my granddaughter's softball tournament when my brake pedal went to the floor. I took my Tahoe to the NTB in Shelby NC because it was less than 3 miles away, along with being open on Saturday. After a quick inspection, I told the folks at NTB that I believe I need my caliper replaced. (This was after an extensive wait at the counter, because the gentleman working was either very inexperienced or very incompetent.)

I brought a Ford Edge 2011 to NTB for tires, and brakes. I paid the sum of $2222.44. My vehicle was not making noise. However, after nearly 4 hours, my vehicle was handed back to me. Few months later I start to hear a high pitch sound and took the vehicle into two Ford dealerships, they indicated the brakes were on right but looked like an inferior product. NTB claimed they placed the best disc brakes and rotors on the market. Then tried to sell me Springs. The noise is still there and I'm waiting over 3 hours for 4 tires to be rotated and balanced. NTB in Oak Lawn Illinois.

I recently went to the NTB store located at 6405 Baltimore National Pike, Catonsville, MD, to get a wheel alignment. I have a five year alignment plan. I really went in to make an appointment, but the service person said that he would take it right away. I had been waiting about 45 minutes when the service person came into the waiting room to tell me that I needed 4 new tires and a front shock and strut assembly for a price of just over $1,000. I declined the service. He said that he would have my car completed and I could go. I waited another 45 minutes before I went to see what the hold-up was. I saw that my car was out of the shop and parked in front of the store. The service person was working with another customer. I waited approximately 30 minutes until he finished with that customer.