National Tire & Battery Reviews

Hi, I wanted to share my recent experience at NTB in Columbia, Maryland, where I had the pleasure of speaking with Joival, the service manager. I went in with a flat tire and realized I also needed a new set of tires, which can be quite overwhelming. From the moment I arrived, Joival was attentive and took the time to understand my situation. He assessed my flat tire and discussed the various options available for replacing all four tires, considering my driving habits, vehicle type, and budget. His professionalism and in-depth knowledge made the entire process much smoother.

Just wanted to hop on here and leave a review on my recent experience with NTB in Mentor Ohio. First off Thanks to Mgr Steve ** for being so helpful, and completely professional. I will only remain a longtime customer because of the integrity he showed. Short of the long.. I had four new tires put on a few months back and after a very short time they were unbelievably bald. I won’t get into the negative of the situation at first, only that the district mgr is aware and will hopefully address these issues with the front desk guys. They both need to take a couple pages out of his book! Customer service 101 & how to display common courtesy and professionalism while on the clock!

Chank and his crew have done it again! They provided me with the most professional and quick service I've experienced in a long time. I was thrilled to see Chank back at the shop! Just before Thanksgiving, my daughter-in-law and I were out shopping when I realized my rear tire was flat. After adding some air, I managed to get to NTB. Nya, the assistant manager, quickly assessed my tire and informed me that I had not one, but TWO nails in it, making it unrepairable. Chank and his team went above and beyond by ordering a new tire, changing my oil, and inspecting my car—all before we left for the Thanksgiving holiday. I would 1000% recommend the crew at NTB on 5890 Brook Road for their exceptional service and commitment to their customers. Thank you, Chank and team!

Friday night I was packing my Chevrolet Colorado with my Grandson’s belonging to take him from Ocean Springs, MS, to New Orleans the next day for start of sophomore year of college, about 200 miles round trip. Checking tires and air pressures I found a metal screw in one. I put soapy water on it, and sure enough it was leaking. I didn’t want the safety risk of driving to New Orleans and back with a punctured tire. Now, try to find a tire service open on Saturday morning! NTB on Bienville Blvd was my second stop. They were very busy, but a gentleman named Frank listened to my dilemma and worked me in. They repaired the tire and checked the others for damage and pressures in timely fashion for me to safely make the travel commitment on time and without worry. I found them helpful, polite, professional, and efficient. Thank you, Mr. Frank. I’ll be back.

The manager/supervisor for the Battleground store in Greensboro, NC, provided excellent customer service. He greeted me outside, asking what he could do to help. When I explained that I was early for my appointment, he invited me inside and immediately took my information for a tire pressure check. At check-out, I mentioned that I had bought a warranty for the tires at the time I purchased them from an NTB in Concord, NC, in case the tire repair just completed was covered.

I have been taking my vehicles to Dillon in Ballwin, MO for almost 15 years now. He has always been honest and forthcoming about any repairs that are needed as well as ones that aren't. I love the fact that he never tries to sell me services that aren't needed as you don't just find that anywhere any more these days it seems. Dillon is very personable and a pleasure to deal with! I highly recommend NTB in Ballwin, MO! Dillon and his staff are top notch!

I went in on Tuesday to get a wheel alignment and was in and out in no time. They checked my fluid for me and let me know what work I will need done soon. Went back in on Saturday for a tire rotation and again was in out in no time. They will be seeing me again. Claridy and Sam are so nice and professional. They treat you like you are family. NTB for the win for me.

I went in to get tires. I was told it would take bout 2 hours or 3 to get it done. I left the car. He said he will call when they're done. He called to see about more work. He was told no. That was 3:30. They never called when there was finished. I went to get my car and they was close. Now I left with no car and no job. 🤦🏽‍♀️ The lack of communication.

A tire on my car was losing air every few days, but I could not see anything wrong with it. I brought it in to NTB in Beachwood, Ohio last evening at 5PM. Kenny looked to see what the problem was and discovered a tiny screw imbedded in the center of the tread. He informed me that the tire could be repaired, so I wouldn't need a new one. I was in and out, in under 30 minutes after he did a great job for me as a drop-in, near the end of the day, which I really appreciate. Any future tire concerns, this is where I'll go.

Great service.... Went well beyond to accommodate all needs and issues. Verified stop and gave me options and the services I needed.... Worked with a third party vendor to ensure and avenues were covered.