National Tire & Battery Reviews

I cannot overstate how happy I was with the service I received at NTB Tire and Service Center in Boardman, Ohio on Sunday, June 15th! I was driving from Massachusetts to a family gathering in Port Clinton. At noon, just before the PA/OH line on Route 80, my battery light came on. I was able to get off the highway at exit 234 in OH when my car died.

I had a flat tire and it had been fixed, but dashboard light kept coming on. Combs Collision suggested NTB. I came in and was approached by Alex. This is the Billingsley Rd, Columbus, OH location. He told me that the setting just needed to be reset. It took less than 1min. and he found a cap for my tire. He was so kind and professional. You would have thought I was buying 4 tires. I was so stressed and he relieved my anxiety. I’m so grateful. If I need any new tires, I will go immediately to NTB. I work at a library and have told 2 people this is where they should go also. Thank you for having such a considerate employee…

I had the pleasure of working with JD during my recent visit to NTB, and I can confidently say he is one of the most impressive young managers I’ve encountered. From the moment I walked in, JD greeted me with professionalism, enthusiasm, and a genuine willingness to help. JD demonstrated exceptional leadership and communication skills, ensuring that every customer in the shop felt heard and valued. He explained the services clearly, offered honest recommendations without pressure, and kept me updated throughout the process. His team respects him, and it shows in how smoothly the shop runs.

Hi, I wanted to share my recent experience at NTB in Columbia, Maryland, where I had the pleasure of speaking with Joival, the service manager. I went in with a flat tire and realized I also needed a new set of tires, which can be quite overwhelming. From the moment I arrived, Joival was attentive and took the time to understand my situation. He assessed my flat tire and discussed the various options available for replacing all four tires, considering my driving habits, vehicle type, and budget. His professionalism and in-depth knowledge made the entire process much smoother.

Just wanted to hop on here and leave a review on my recent experience with NTB in Mentor Ohio. First off Thanks to Mgr Steve ** for being so helpful, and completely professional. I will only remain a longtime customer because of the integrity he showed. Short of the long.. I had four new tires put on a few months back and after a very short time they were unbelievably bald. I won’t get into the negative of the situation at first, only that the district mgr is aware and will hopefully address these issues with the front desk guys. They both need to take a couple pages out of his book! Customer service 101 & how to display common courtesy and professionalism while on the clock!

Cranberry NTB failure. Over the course of 1 week, 2 appointments were made and canceled because both times guys were off with the flu. Last appointment canceled 1 hour before scheduled time. Asked for manager and workers played the part and hung up on me after listening to my dissatisfaction. Finally, after 4 calls, Bob the manager, takes my call to explain only his tech that does batteries was not there. No one offered to just do the tires and reschedule for the battery; furthermore, Bob had the experience to help his staff with an unfamiliar task but didn’t extend that courtesy. Made same appointment same day at the Ross location and got excellent service with professional assistance.

I recently visited the NTB in Mesquite Tx to have a tire replaced that was under warranty. They called to let me know the the tire was in, because it was initially wasn’t in stock, and had to be ordered. I got there, and they took the keys, and quickly took my truck to the bay, to have it replaced. I was in and out within twenty minutes, and they took the service was great.

I came into NTB today at 4:15 on a Sunday with a nail in my right front tire. Matthew and Kat provided me with excellent service and got me in and out in 15 mins. I already came here primarily for my tires. After today’s service and generosity at closing. They will remain at the top of my list for any issues with tires for my car. I highly recommend this location.

Great experience with new team at 14107 Inwood Road in Dallas Texas. Service was friendly and prompt. Manager (Jake) and technician Nat ** (Natalie) were great. Have been customer of NTB at this location for over 15 years and this was best service during that time.

I had 2 services done on my aunt’s vehicle as well as my own within the same week at the Reisterstown Rd location. I’ve been coming here for years and as always, Jason is the best as well as the other workers. They are very friendly, understanding and honest with their customers, that comes through. That’s why I’ll keep coming back.