National Tire & Battery

** and ** along with the group of gentleman who work at 9255 Berger Rd of Columbia MD, I say Kudos and thank you for your honesty, professionalism and for being concerned about my safety. I bought a 2006 Chevy Colorado, with 53,000 miles, while the body and inside of my truck is in superb condition, however under my truck, my brakes were in shambles, along with other things. The gentleman told me, he could fix the brakes and rotors, but he would feel bad just bandage the problem, which was my bolts, shields, etc. My car was there 4 days, which was worth it, because I feel safe driving my vehicle, and I added value. Thank you for taking care of my first fabulous truck! Look them up in Columbia MD on Berger road.

I went to NTB on 11/9 because my tire sensor was on. They told me I needed tires so I bought 4 new tires. When I got ready to leave the sensor light was still on. I got out and asked the guy why the light was still on. He said it would go off on its own. Week later light still on so I took it back. The guy said whoever told me that was incorrect so he told me to take it around to the garage and the guy will set it.

While waiting outside the NTB before opening I met a very personable service technician named James B. After the doors opened, I waited 10-15 minutes at the service desk while the manager set up the office and got dressed. At 8:10AM James B came back into the shop. Seeing me still waiting at the desk, he politely asked what service I needed. Front end alignment. He took my keys and took care of me right away. I want to express to James B my appreciation for his wonderful friendly customer service. Five stars!!! Thank you.

I recently had car trouble and in fact my truck broke down in the parking lot of my local NTB. After checking my vehicle the mechanic determined the cause of the breakdown and said they could fix the issue. The problem was they couldn't get the part for a few days. Normally that wouldn't have been a problem, but on this occasion I had my family including my two large dogs with me and no way to get them home. When I explained my predicament to the stores Manager, Richard, I was amazed at his response. Without hesitation he offered his personal vehicle for me to take my family home. To me he went far beyond the expected service and in fact saved the day! Thank you, Richard I will be a lifelong NTB customer. Highly recommend NTB Chesterfield Meadows, Chesterfield VA.

I have had some terrible circumstances with NTB. Things like telling me a problem with my vehicles, me paying for the service and then finding out it is totally a different fix. I have thrown hundreds of dollars away due to misdiagnosing my vehicles (all four). I have also been a customer for 12-15 years back when it was Tire Kingdom.

Howard and his coworkers were fast and very professional, great customer service, this was the Pflugerville one, will be going back for sure, very satisfied!??. I will recommend this location to my friends, very clean too! Love everything overall!

Took my car in for a simple flat tire. Taken into Harbison site in Irmo South Carolina. Quoted tire price of $65. When went to pay, the price was around 140. They called me from the shop to tell me that I needed a full set of tires, as the current ones were dry rotted and down to metal thread showing. I knew this was not true, as I had had the car inspected about 1000 miles ago, and tires passed inspection, and I had check them before I took them in. Move-in try to upsell me on On numerous services costing an additional thousand dollars. Beware!

My son took my car there on 2/2/21. Got service. One of the workers dropped my vehicle down and caused damage. I am very upset. It is now 3/2/21 a month later and they still have not paid for the damages on my car. An adjuster contacted me on 2/11/21 to come to my home to look at my vehicle. Kevin ** came out on 2/12/21 and inspected my vehicle. I received a call last week from the claims stating they will send someone out to inspection my vehicle. I advised this man it has been done already and it’s poor communication.

This NTB was in sc. Where there is no longer inspections on cars. I was told from ntb that state law will not allow a plug on a tire that has so much percentage wear. Such a lie just to make a sale. Avoid ntb. They are dishonest. And people should not bring their business to dishonest businesses.

1) I just received a CARFAX survey. The survey lists the work I had done on my vehicle. I purchased rear brakes and 2 new rotors. However, the invoice indicated they had the rotors turned. I asked about this when I paid the invoice. I was told, "That is how we write up 2 new rotors. It's done so the tech can get paid." I plan to sell my car in the next year. CARFAX has inaccurate information due to your store policy.