National Tire & Battery

When they finished all the work they told me to pay. I did and left the office. I crank the truck and the light came on in the parking lot. I called complaining and they said they could not get the light to go off and I should call Ford. I told them they charged me and the issue was still there and I wanted it fixed. They took it back in the next day and said they would replaced the master cylinder. But, the light was still coming on afterwards and they said they was not going to do anything else.

I called NTB Customer service and was assigned Mrs. ** and was told to take the truck to Ford, have it inspected to verify the brake light cause and the issue would be settled. I took it to Ford and they said it was a electrical issue and fixed it for $198.00. Ford also said the front wheel bearings were damaged and needed replacement. Another cost of around $400.00. After sending Ford's information over to Mrs. ** at NTB customer service, she began to dispute Ford's finding, criticizing the written estimate and saying NTB did nothing wrong. NTB failed to identify the real cause of the brake light issue, repaired and replaced the wrong components and is not taking responsibility. NTB customer service has failed to solve my problem and is not taking responsibility. I want my money back please!

So after a lot of wrangling, my wheels were repaired. If you've ever rented a car that someone else is paying for, you know that you still have to present a credit card. Which is why, nearly a year later, I discovered that NTB had not paid for the rental car, when the charges for the rental showed up on my credit card. I have to pay the charges. Frank has "no recollection" of agreeing to pay for the rental. In my opinion, he is untrustworthy, and no one should trust their car to him. Especially not women.

VW tech contacted NTB and they confirmed the improper jump. This means not only they damaged our car they also tried to charge us for the fuse they burned out. As a result we had to spend almost 2500 to have the electrical components replaced in all the doors. I contacted the NTB headquarters who promptly handed the case to another company called Sedgwick who then stopped responding to our calls and emails. When I called NTB headquarters back they told us it is now the hands of Sedgwick and they no longer hold any responsibility or liability. They got quite a scam going. Next stop is civil court.

I was on vacation and wasn't driving on the expressway right away. Once I went back to work and started driving 55MPH again, the problem was still there. The Crestwood, IL store is not near my home or workplace so I have to leave work early to take the car in. I called a couple times to see if they could take me in but each time I called they told me they were booked. I finally got an appointment for 5:00 today. I talked to Sebastian and he said I could drop the car and come back at 6:30. He called me about 6:15 and left a message saying the car was fixed now and it was probably because I was hitting potholes which caused the front end to be out of balance. I explained to him that I'm not hitting potholes but he kept on insisting I was. Anyway, I started driving home taking the highway and sure enough, the car started shaking once I hit 55MPH. We called NTB right away but Sebastian was already gone for the day.

Another hour passed and still my truck was not completed. It is now 1:30 pm and the tire have been moved to the changing station. They were moved there some 25 minutes earlier. I asked Aaron what was the problem. His answer was they were busy and the tires and rims were oversized and it too long to change and balance. I asked why the tires had been moved but nothing done. He didn't have any answer for me. After that Aaron went to the back and rounded up his guys and got them working on my tires. At 1:55 pm my tires were mounted and balanced and I was on my way. Aaron stated that he was going to cut the balance charge since I had to wait so long. I accepted.

My issue with this whole experience that it took 2 hours and 25 minutes to put 4 tires and balance them. This is for anyone unacceptable. I had a Scheduled Appointment. I didn't just drop by without notice. I will not be back to NTB Lake Wyle SC anytime soon. NTB what do you think of this? Will You reply? Will you address and fix this kind of issues? We will see!

Went back to the original location and after sitting there for over 2 hours they said they didn't see anything wrong and the next day the tire pressure indicator came back on and more air needed to be added. Went back again the following weekend to see the salesperson who originally handled my ticket and checked me out. I was told he would be in at 10:00. Waited till 11:30 and he never showed up. So disappointed in runaround I haven't gotten just trying to get the tire repaired properly. I have lost trust and confidence in the NTB name and service.

So I moved and sat at a table where I could see my car. The whole time watching the so-called mechanic change my oil. He kept looking at me like he was up to something. After adding fresh oil to my car he had another mechanic verify the dipstick for oil level. WTH? He doesn't know how to read a dipstick? Anyways, they were suppose to check all my other fluids and complete a tire rotation for free but after reading the reviews I don't want them to touch anything else on my car. For a $33 oil change I will go back but for nothing else.

It is less than a year and I’m bringing my car to the dealership because I think there is something wrong with my brakes again. I also bought all season tires from them and the tread was worn and needed to be replaced after just over 10,000 miles and they are supposed to be warrantied for 50,000 miles. I was told I would get a partial credit for the tires to be replaced and I would still be charged 110$ per hour for labor. And of course I watched them work on my car and they took their sweet ** time on my car and moved like slugs because they get paid for hourly on each job. Must have made some nice money on my job taking 2 hours to do this work which I have seen it done in way less time as this. And to top it off when I called and spoke with a customer person to complain I said they were ripping me off and just hung up on me. THEY ARE DISHONEST AND THIEVES, if I could give them negative stars I would and I every person not to go there!!!

They should have replaced at least 2 tires free with free mount and balancing, half off one tire with free mount and balancing under the warranty. Given me my military discount on the 4th tire charged to mount and balance it. Military discount on the struts and I would gladly pay to warranty the 4 new tires. But what is the point of paying extra for warranty when they don't replace tires with obvious manufacture defects that could cost me my life.

I immediately called the Decatur, GA location and spoke to a customer service rep who stated he would alert the manager who would definitely return my call. Ha!! I haven’t heard from anyone. Meanwhile, I called the corporate number and spoke to a customer care specialist, Je **, who stated that NTB wants to take care of their customers and listened to my complaint and would await my info about possible damage to my car after my mechanic briefed me. I told her I would call back. She sounded concerned and willing to take care of the situation.

Fast forward to today, Oct.17,2017... The customer care specialist called back today from the corporate office. I’m thinking good sign. I returned her call and stated that my personal mechanic rotated the tires correctly and did not charge me for that part of the service as he “was glad that no damage happened and prides himself on taking care of his customers.” She listened with her “reflective listening skills” to assure me she was listening. She offered NTB’s affirmation that it wants to take care of their customers. She offered a free oil change coupon. I declined with the understanding that if they can’t put tires on correctly I wouldn’t trust an oil change. She then offered that when I take my car back for the 5,000 mile rotation she could call the location of my choice to take “good care” of me as a valued customer. I queried that isn’t this something they should do??

She asked what she could do. I stated $20 for the inconvenience. She stated that she didn’t think she could do that. She then asked if she could help with anything else. I assured her she didn’t help and my reviews through this site, various customer information sites, and letters will reflect my experience with NTB. Buyer beware!!

Serviceman offered an alignment for $89. I thought, sure, it's not out of alignment but it had been two years so I'll get it checked. How long will it take? Answer - 45 minutes additional time. So, they quoted me a time of 1:45 minutes to change two tires and do an alignment. 4 hours later, my truck is finally done. Serviceman says the toe was way out on the right side. Mind you, I had perfectly even tread wear at the time. Steering was great and had no issues. They made a huge adjustment in the toe and suggested that I had done some front end work recently. No I had not had any work done and I keep my vehicles in good mechanical condition. On to the work -They pulled my truck right in and went to work. The technician was slow, uninterested, and seemed in over his head for this task as I'm watching off and on between phone calls. After being there 4 hours, I had appointments to get to and places to be.

I was preparing to take this vehicle on a trip on Monday hence the need for tires. Immediately upon leaving the store, the steering wheel is way off of center. I wanted to go right back in, but I has already wasted half a day and they had other vehicles coming in. I pulled into the parking lot for my meeting and the steering wheel rolled over too easy to the left. (I would later figure out it was doing this because it was so out of toe). In fact, it was so out of toe, you could see it without even needing to put it on a machine. Adding to the frustration, there is a dent in my truck bed above the wheel well of one of the tires they replaced. I called the shop that afternoon, no answer. I called NTB customer service, no answer. It was around 5 pm. I logged a message online for "contact us" saying I had some issues to discuss. I wanted to document my concerns before the weekend. No response the next Monday.

I leave for my trip and check my front tires part of the way. The wear is awful on the outside of both front tires 3 days after the alignment. I call NTB customer service and they recommend I take it back to NTB. The problem is, I'm out of town in a remote area with no Tire Kingdom facility anywhere near. Front two tires are already ruined 500 miles after the alignment. I take pictures of the tire wear, steering wheel, and dent and email them to the customer service folks to document the problem. I reach my destination and park the vehicle for 5 days to not cause any more wear. NTB suggest I take the vehicle to Big O tires when I reach the closest city that has one (An NTB/Tire Kingdom company). One problem, I'm returning on a Sunday. Nothing open. 200 miles back into my trip home, I'm having to change to a spare because the metal cords are showing on the outside of the tire.

Then, an new gift appears - TPMS sensor goes off telling me to service my tire pressure monitoring system. The one not reading - one of the new tires. Driver's side wear is worse than passenger side and this is the side they made this huge adjustment on. I make it home stressed that I'm going to have a blowout on either front tire. Three tires ruined - Both front tires and the spare. I'm fuming over the botched job and level of incompetence. I calm down, remain polite and contact NTB again and inform them that I'm back and can take it to get it looked at but would prefer another store because I'm upset with the folks at the other store and would like to start new. I don't trust the operators or the equipment/readings of the alignment machine in the Lewisville location. So, I head to a different store.

3. Grapevine, TX store - take the vehicle in and they are immediately skeptical. The store manager comes out and talks to the service guy at the front. Does not look at me, speak to me or say a word to me. They take my truck back to "shake it down". They are not giving me any answers but they are working on it and it is obvious it is messed up. I gave them the original alignment paperwork and point out the huge adjustment that was made. Roughly 45 minutes later, the manager goes out to the truck, grabs the paperwork, goes to his office and jumps on the phone. I'm in earshot of his office door. I can see him on the phone flipping through the paperwork from my truck. He knows I can hear his conversation, so he closes the door. I speak to the serviceman up front. He was plenty nice but not offering any information.

I said to him, so, "clearly, I'm not a moron, something is way off right?" He nervously says yes and says they are still checking it out. Once again, I've got to be somewhere, so my wife picks me up and I leave. I call NTB customer service. They have to call me back. They speak to the store and what do you know... It was way out of toe. The adjustment the Grapevine store needs to make is back to within 6 one-hundredths of where it was originally. The customer service lady tells me that it was in alignment when I left the Lewisville store because the paperwork said so. This has all taken place in less than two weeks. The store manager who never talked to me, never listened to my concerns, would not even look at me told the customer service lady that I did something to knock it out of alignment. Meanwhile, there are multiple forms of communication and documentation (phone calls, emails, online forms) of the problems from day one.

You are really going to try to tell me that I hit something and it was out almost the exact same amount of the adjustment that they made when I had no previous problems. NTB's solution - 25% off of a new set of tires. Why should I pay for their clear mistake? Does common sense not apply anymore? Aren't the odds greater that they screwed it up given the facts vs me hitting something and knocking out of alignment almost exactly to the faulty adjustment the Lewisville store made? (Which, I hit nothing, by the way). You put me and my family at risk with a botched job and unqualified technicians or faulty equipment. I don't accept it. They were going to have a supervisor call me ASAP. One day later, I'm still waiting for that call and my truck sits at NTB Grapevine. They won't acknowledge the mistake and still insist I caused the problem. We have not even addressed the TPMS fault, the dent, or the off-center steering wheel.

Good Grief this company is MESSED up. I don't suggest that anyone do business with this company. Everyone has bad days, but this is three different locations. There is something really wrong in the processes or culture of this organization. They are going to get somebody seriously hurt. It's not worth the risk or the time involved to do business with NTB/Tire Kingdom. I will add receipts to this report when I get my truck back. Unfortunately, I left them with store. I wanted them to see the original big adjustment made. I don't know where to take this from here, but I'm prepared to spend as much time as necessary purely on principle and to try to make sure other consumers are not affected in the same way.

I'm sure this happens frequently to folks who may not know much about cars. It's dishonesty, at this point and I don't understand what the motivation is to rectify this ASAP other than them being concerned about admitting fault and fixing the alignment, replace the tires, straighten the steering wheel, and a discussion about how to handle that mystery dent.

So I went there and first asked for any promotion going. The guy just clicked his dumbass 70s screen and popped out a 900 bucks out of door number. I just laughed and corrected all his extras. Then I asked from Cooper GLS touring tire and specifically asked if it comes with 50 dollar rebate. He said it does and all. There you go - I was like "Yes I got this guy." So, I changed the tires and my bill was around 600 bucks because I did not put in any of insurance or free tire balancing or crap like that. The rule of thumb is if you haven't had any breakdown on tires for at least 3 years then chances are you will not have anytime soon and taking these insurance is just money down the drain.

Anyways long story short, I got my tires replaced and at the time of payment, I asked what to do for 50 dollar rebate. Oh the guy smiled and said "You should use your Cooper credit card to get that 50 bucks rebate." I was like "You **, why didn't you tell me earlier. Now I have to run my credit score to open a freaking Cooper credit card which I will not use for another tire change after 5 years."

I was thinking on my way back after leaving NTB that even though you think you are going to outsmart the guy behind counter, he is always a step ahead of you. First of all, he did not say that I had to apply for a credit card in order to get that 50 bucks rebate. He just said "oh ya there is a rebate". Either he didn't know or did not want to tell me. This issue is not about 50 bucks but the guilt of getting cheated is what frustrated me to write this complaint.

I take it to NTB and asked if they would inspect the tire. I did not tell the representative that the tire had been thoroughly inspected. About 10 minutes of having my car in the bay, he comes to get me and tells me that he found a metal object just sitting there plain as day. I looked at him and said that is impossible. I asked him how it got there and he said it was in plain view. He saw it immediately and said that it could not be fixed because it was on the inside and I would have to buy a brand new tire. I stopped short of calling him a bold face liar because he had no idea that 2 sets of eyes had just gone over this tire inside and out before bringing it to him, but I did tell him I was very skeptical because I and the service technician that took the tire off went over every inch and could not find anything, certainly not anything sticking up as far as that piece of metal was sticking up.

You would have had to be blind and had no feelings in your hands to have missed that. I rubbed every inch of that filthy tire with my bare hands (the tech had on gloves) all the way around inside and out. I asked the NTB rep if he could explain to me how it got there, he said, he didn't know. I told him that piece of metal was not in my tire when I pulled up and gave him my key. I had seen something like this on TV years ago, but never thought I would become a victim of it. I told him to put my doughnut back on because I did not believe him and that I may have to buy a new tire because of this, but NTB would not profit from it.

I found a Discount Tire approximately 6 miles away and took it to them. While there, I begin reading the reviews for this company and it seems that they run scams on the customers frequently. I will never use NTB again. That guy thought I was just a stupid female and he could pull anything over on me and I would believe it. The reason I had the service Tech from USAA go over the tire with me was to find a nail. There is no way both of us missed a piece of metal sticking up approximately one inch from the tire.

I do not have an order number as inspecting the tire is free and I refused to buy a tire and was not offered any paperwork and Discount Tire now has the old tire. When Discount Tire tested the tire, the only slash made was by the piece of metal that NTB planted in my tire. I want NTB to pay me for having to replace a tire that just lost pressure and was perfectly fine until their representative decided to poke a hole in my tire that was not there.