National Tire & Battery

Came by the new NTB shop at the Cockrell Hill location, because I could smell antifreeze coming from my truck. Mr. ** was very courteous and assisted me with professionalism, he was very straightforward and informative about my vehicle issue. Parts had be ordered from the dealership, and Mr. **, the Manager, personally went to pick up the parts. Although I had to pay more than I expected, I was given a great deal. It would have even been a greater deal if the company participated with Triple AAA. Thank you all for assisting me! Awesome service!

I'm not one to complain, normally. But I just can't let this go... I don't believe NTB trains their technicians properly. In my past three experiences: First, I was polite, calm, and professional up until my most recent communication with them. Honestly, I was pretty hot at this point. 1. Bought four tires at a Plano, TX location. Left my truck there for 6 hours. Picked it up, jumped on the highway and not one single wheel had been balanced. Had to go back in the following day. When I went in the service guy was rude and acted like I was crazy. He later admitted he did not know what happened with my truck and that every wheel was in fact, out of balance. 2. OK- my thought, all are entitled to an off day now and then. Needed tires and went back to a different NTB in Lewisville, TX because I really like this particular set of Cooper tires that they carry exclusively. Bought 2 back tires.

Went to NTB for an alignment. Waited 2 1/2 hrs for it and when I finally left. The alignment was not right. Went back because they have a 6 month warranty. They said that they were too busy to help me that I will have to make an appointment. Finally made an appointment but they made me wait 3hrs and they still didn't get it right. The car was better aligned before I took it there. My, seems to me that the mechanics that they have don't know what they are doing and they don't have enough experience. I quit going there. I started buying my own tires online. You get the same or better deal and there is no added fee and hidden charges and I take it to a regular mechanic that does a better job and gives me 6 months warranty too.

I don't think these people at NTB near the Mall in Orland Park, Illinois know about how to disclose all the information that customers asks. They are very sneaky and will cost you a lot if you don't do your research when you go there. If you ask for a tire change around 100 bucks a tire, they will sneak in every possible thing that you can imagine in your bill plus their shop fee. WHAT THE HELL IS SHOP FEE? Why are we paying for their shop utility. I thought I did a good research and know what tires I was gonna buy. It was Cooper GLS touring for 106 bucks a tire with 50 dollar mail in rebate. I was like "Wow ok. It has 50 bucks mail in rebate which will lower my tire price to 95 bucks."

Tire tread peeled off on a Friday evening. Pulled into NTB in NW Austin at 8:15. Closing time was 8. But garage door was open. Went in and spoke to service manager - Johnny. He and another choose to stay late on a Friday to help me. They put on a new set of tires. This meant a lot to me as I make my living as an Uber driver. Without their help I would have been stuck and out of business for the night. I'm 63 and know from experience service like this is rare and exceptional.

Been going to NTB for oil changes. Upon changing my oil employee informed me of bad brakes in rear. He said both need new Rotors shoes. Because the rotors had big scratches. From no pads left on brakes. He quoted me $487 dollars for rear brakes. I am on a fixed income and it really upset me. My brakes had NOT been making any noises or causing problems. I got my oil change and left very upset... I took my car to a local mechanic and said NOTHING... he inspected my brakes and guess what? Rotors are fine. Pads were fine. Although he said don't wait too long because the pads are getting skinny... So I told him to put new pads on since I was there already. And his cost was $90? If I had needed all that NTB said I did. His price was $190... RIPOFF!!! I have both receipts.

My tire was flat which is not uncommon. I don't drive the car much and it has been very hot. The low pressure came on yesterday after sitting for a few days. I thought I had enough time to wait until Saturday. When I went to get in the car, the rear right was flat. I call my roadside assistance company. Once the guy took the tire off. We both inspected the tire for possible nails or other debris. We painstakingly went over each side of the tire. We both ran I hands across each portion, inside and out. There was nothing sticking out of the tire on either side. This occurred on Saturday, July 22nd at approximately 3:00 pm at Store address 8435 Davis Lake Parkway, Charlotte, NC 28269 Ph 704.509.9107. The service tech said he could not find anything and suggested that I have it inspected as there was no foreseeable reason that the tire was flat. I explained to him that I don't drive it much. He indicated that it may be because of the heat.

7 months ago I purchased tires from someone other than NTB, but they didn't have alignment equipment so I ended up at Ntb. They were so nice and friendly and said there was a problem with the rear tires and they couldn't be aligned because of a missing part. Didn't try to push a sale so I figured it could be possible. 7 months later I had some tread issues and needed 2 tires and went to a closer Ntb. They said same issue with the rear alignment, but for $600 they could put the part on. I passed and they seemed very shocked and tried to pressure me, but I stood firm. They ended up doing the front alignment and I left. 2 days later I went to my regular mechanic and he said everything looked good for rear alignment, but didn't have the equipment either so he sent me to an alignment shop close by. They lined up the car both front and back without any issues. Not only that, but the front alignment that was done 2 days earlier was off terribly. Buyer Beware.

This is my second visit to the Jonestown Rd location in Harrisburg, PA. The service is poor, and the employees are shady. It seems like every car that comes in for inspection needs shocks or struts. The mechanic that worked on my vehicle this last time left grease and dirt on the door panel and steering wheel, and he attempted to steal money from a money clip that he thought had $100 bills and cards in it. I planted it on the passenger side, partially visible, under the floor mat. There was no reason on earth for him to be on that side of the vehicle, under the mat. To his surprise, the money was fake and the gift cards were expired. He even forgot exactly where he took it from and placed it somewhere else. Stay away from this place. They are not honest people.

I went to NTB to get my car inspected, and they informed me that I needed brakes and routers on all 4 wheels, which was true. They gave me a quote of $1095, but the manager said, "I gave you over $80.00 in discounts." Needless to say they say a girl and thought "oh she won't questions." I ended up not getting my car inspected, the manager said this really needs done and I told him that "I found 4 ceramic brakes and 4 routers on eBay for $200.00 so how are you charging me $1095." He said "$75.00 was for bleeding the brake line, $289.00 for the brakes, $396 for the routers, $60 for the emission and inspection (which is high), $275 for labor." That is a ripoff. $275 for about an hour's worth of work, meanwhile it shows on their board $106 an hour for labor. DON"T GO TO NTB.

Made an appointment online for tire installation (how convenient for the customer). When I came to the store 3 days later, I was turned down. The reason - they did not have my tires in stock (how disappointing for the customer). I was told that it would take couple of days to bring the tires in (no discount offered). First of all, the tires that I decided on were shown "in stock" at the time of online reservation. Second of all, if you didn't have the tires, the process of ordering my tires should have started the second I made the appointment online. Tremendous waste of time. That was my first and my last time dealing with NTB.

NTB Tire and Service Centers, 8601 N. MoPac, Austin, Texas - Made an appointment, when I arrived, there was no record of the appointment or the tires that I ordered. The sales person wasn't at work. I left. The salesman called later and said that the tires were delayed, no apology for coming in for no reason. I made an appointment for the next day. I arrived at my scheduled time. I was not on their appointment list. The salesman was not there. He arrived a few minutes later. Finally, got my truck in for the installation. It took over 2 and half hours for them to finish. I believe they screwed up and tried to work me in with everyone else since most of that time it just sat in the bay. They need to improve their customer service. As far as I know the work was OK - time will tell.

I picked up a nail just inside the inner tread and took it to NTB to get it fixed since I bought the tire there and a road hazard warranty. The manager of the place looks at it and says it can't be fixed because it's too close to the sidewall. But, under the road hazard warranty, he can sell me a tire and give me a credit for my tire. He inspects the tread and says it has very little tread left (uh - the tire has less than 15,000 miles on it). So he can "honor" their warranty for a net cost of about $60. Nice try CROOK - I took it to a competitor who patched it up in less than 10 minutes. Guess who will be getting my business now?

I got in 6:54 am, I left at 11:48 am. I was going to the 1st day of my new job. Had to stop there because my brake were gone! I couldn't get anywhere else. I know they have a bad rep and they don't care. But this was the nearest place. They had to order the part. The mechanic was nice. But it's like the managers or guys upfront didn't acknowledge the issues. They did not say they were sorry, or offer a discount. Like they offer to 4 other people that come in AFTER me. They charge me for brake fluid. It was full. I checked it last night. All I need needed was the Pads and Disc.

NTB on Reisterstown Road of Owings Mills MD took advantage of my sister who is emotionally challenged and a senior citizen. Bottom line a $480.00 bill became $1,925 one. She needed new tires and because I live in another state, I selected the precise tires made arranged and appointment with this NTB. They told me the bill would be $480.00. I asked the sales person to be kind to Eve and that she lacked ego strength and would need guidance. They guided her right into a 1,925.00 bill! They went over her vehicle with a fine tooth comb and suggested work above and beyond new tires. I could have lived with an alignment and ball joints but they went beyond... tune up, power steering flush, fuel system flush.

At 9 am I came in to get tires rotated, asked to check bearings. At 10 finally came in said they needed to be replaced. At 12 I asked where they were with my vehicle said they were working on it. I can see clearly through the window they are not. I know that they order the wrong parts one side has abs this NTB service has gone down the drain. Still waiting 1:20.

I drop off my car for an alignment at 8:30am. I was told it will take Two hours. I came back at 5:00pm. And it was not ready yet. I asked the guy at the front counter and he said they were working on it. I don't think an alignment will take 9 hours to do. I will never came back or recommend this place to anybody.

I will never go here again. I went there to get a tire replaced, tires rotated and a new battery. Worst mistake of my life! I left and when I got down the road I noticed my car was shaking when I drive so I called and told them. I was told that it had to "settle" and to give it a while. Weeks later on a Friday it was still doing the same thing so I called and told them and I was told to bring it back. They looked it over after hours and I was told it needed a wheel hub assembly. So I went and bought the part because they told me to and they put it on. When I got down the road, not only was it still shaking, but while braking it made a grinding noise and the brake was clicking as I pressed it. I immediately took it back. They looked over it again and told me once again that it had to "settle" and that if it hadn't stopped by Monday to bring it back.

I went to NTB to get 4 new tires on my truck. They told me that I needed almost $4,000 worth of additional work and that the vehicle was dangerous to drive. I was told that the brakes were dangerous, the shocks were bad and I don't remember what else. I told them to put the tires on, give me a list of repairs and I would take it to my personal mechanic. They also failed my inspection. My mechanic told me that the only thing that he could find wrong is that the brakes were borderline bad, which I had him replace, but were not bad enough to even fail it on the inspection which he completed. Everything else was fine. My bill was MUCH less than the $4,000 that the NTB mechanic wanted to charge me for fictitious problems! They performed an alignment on my son's car and he had to have it realigned elsewhere a few months later because it didn't drive straight. I will not return here and would not recommend it.

I stopped at the NTB in Crystal MN on 4/8/2017 and got a price on tires and set a appointment up for 4/9/2017 for tires and a alignment. They said they had to get the tires from another store and they would have them later that day. On 4/9/2017 my appointment was an 12:00 PM and I'd be out the door by 1:30 PM because I had things I needed to get done. So I told them I was going to be early. I showed up to the store at 11:35 AM and the tires were not there so someone had to go get them and they had no one there to do alignments. They started to take the rims and tires off the vehicle but the tools they were using were garbage. Meanwhile the tires finally showed up to the store.

I called ahead and they said that they would gladly use my oil instead of theirs. I expected no discount or up-charge. I arrive at the appt. and they are firm that they would NOT use my oil. The service people were rude and unhelpful. I will never use NTB and I will pass the experience on to everyone I know and all social media also. I should have looked at their low ratings.

I took my 2008 Equinox to National Battery and Tire - Concord Pike Wilmington DE on 4/1 for a simple oil change. I was told they could NOT do the oil change because supposed my car was leaking gasoline "all over their shop floor." I was told NOT only could they NOT do the oil change (which leaking gas had nothing to do with) but that it would cost me over 1000.00 to have fixed and the car was unsafe to drive. I was in a panic. Finally I called a CHEVY Dealership. I was told it sounded like the Fuel Pump Modulator which is under recall on the 2008 Equinox and being fixed for FREE by GM. I was also told that this had been know to ALL mechanics worth their salt for 2 years now and wondered why the people at NTB had not told me this, but instead tried to scare a woman in her 60's into spending a 1000.00 or more on an issue that they knew FULL well would be fixed for free by the dealership.

Took my car to National Tire and Battery on South Kings highway in St. Louis Missouri. Paid over $1,600 to get repairs done on my car and some of the same issues are still occurring. Today is April the 2nd 2017 and manager refuses to fix the situation.

My parents took their Lincoln to NTB in Humble, TX. They charged them $861 for an oil change, 2 tires, serpentine belt, A/C compressor belt, and belt tensioner assembly. When my parents went to pick up their car it was making a horrid loud roaring noise. NTB tried to blame it on the Air Bag Compressor Suspension to avoid assuming responsibility for the problem. They NEVER drove the car to even acknowledge the issue. So my parents took it to the Ford Dealer who found the problem, NTB had damaged the exhaust damper which was twisted and grounding out on the floor board.

I was pricing timing belt replacement as recommended, routine maintenance for my 2005 Honda Civic. They said they could do the job for the best price I had found $600. The mechanic did it wrong, bent all the valves. I was in a rental (they did provide the rental) for nearly a week. When I got the car back it overheated 3 days later. They towed the car in, stated it was the EGR valve. A week later it overheated again due to them using the wrong intake gasket. I vowed at this point to never use them again, even to repair their mistakes.

I replaced my brakes at NTB Oct 10th. Here it is Mar 22 and after having another mechanic check them he stated that whoever replaced them put them on without using any lubrication causing them to wear out faster than they should have costing me an additional $250.00.

On 3/16/2017 I took my 2004 Buick Rainier in for a scheduled oil change and tire rotation. After my car was on the lift the manager took me back to see that the oil pan had moisture on it, and he could not do the oil change by company rules. He could check for the leak but I would be charged for the inspection. Nowhere in their advertisement is this stated that if they perceive an oil leak no oil change would be performed. If this is true it should be known upfront before customers waste their time going thru the effort to schedule and show up for work that won't be done. Their advertisement appears to be a come on to add additional work to the bill.

Took my 2005 Mercury Mountaineer in for scheduled oil change at 10:00, was there until 11:48. Got into my truck, check engine light was on, battery had been discontinued, had to reset my clocks. Did not leave the parking lot, went back in and they pull it round back and turn it off. Left there and went to the mall off the Parkway. When leaving, the mall later that evening, just got off at my exit madison Blvd, truck started ticking, and smoking. Check oil gauge, warning comes on, and looked at oil gauge, nothing. Did a system check, 6% oil life. Had to wait until Sun morning to call, NTB, had to have truck towed. There cost $15.00 out of pocket tow, truck completely covered under the bottom from oil. I was told, the person worked on my truck, forgot to put one of my pulls to my oil pan back in, I have two. My advice is do not go to this one. I will not go back here again.

My SO went to get an oil change at the Essen Lane NTB on Saturday March 4, 2017. Needless to say they charged him 220.32. WOW.... Yes they charged his debit card 9 times and the district manager as well as the manager just kind of blew it off. We are in the process of dealing with our bank now. Also they were very unprofessional and lied about what needed to be done on his car. We also got 4 new tires and they told him he would have to come back for an alignment, because the machine was broken. And did not replace the caps on his valve steam. It was absolutely the worst experience ever. We will not be going back to that location EVER...

Came at 5pm to get 4 new tires that had them in stock. There were 2 cars ahead and one was almost finished. Walked outside to see what was what and my car had been sitting inside 30 minutes before being touched. Now it's 7:01pm with 2 tires on and 2 to go with 2 employees back there looking like they are wore the ** out. Ridiculous wait time and didn't even offer anything to drink. Oh soda machine was not in view, it was in the back when you get so tired of sitting and start walking and find things that should have been offered or told were it was located. Unless you have eaten and done all your important errands first, do not make this your first stop.