Consumer Complaints and Reviews
Tire tread peeled off on a Friday evening. Pulled into NTB in NW Austin at 8:15. Closing time was 8. But garage door was open. Went in and spoke to service manager - Johnny. He and another choose to stay late on a Friday to help me. They put on a new set of tires. This meant a lot to me as I make my living as an Uber driver. Without their help I would have been stuck and out of business for the night. I'm 63 and know from experience service like this is rare and exceptional.
Been going to NTB for oil changes. Upon changing my oil employee informed me of bad brakes in rear. He said both need new Rotors shoes. Because the rotors had big scratches. From no pads left on brakes. He quoted me $487 dollars for rear brakes. I am on a fixed income and it really upset me. My brakes had NOT been making any noises or causing problems. I got my oil change and left very upset... I took my car to a local mechanic and said NOTHING... he inspected my brakes and guess what? Rotors are fine. Pads were fine. Although he said don't wait too long because the pads are getting skinny... So I told him to put new pads on since I was there already. And his cost was $90? If I had needed all that NTB said I did. His price was $190... RIPOFF!!! I have both receipts.
My tire was flat which is not uncommon. I don't drive the car much and it has been very hot. The low pressure came on yesterday after sitting for a few days. I thought I had enough time to wait until Saturday. When I went to get in the car, the rear right was flat. I call my roadside assistance company. Once the guy took the tire off. We both inspected the tire for possible nails or other debris. We painstakingly went over each side of the tire. We both ran I hands across each portion, inside and out. There was nothing sticking out of the tire on either side. This occurred on Saturday, July 22nd at approximately 3:00 pm at Store address 8435 Davis Lake Parkway, Charlotte, NC 28269 Ph 704.509.9107. The service tech said he could not find anything and suggested that I have it inspected as there was no foreseeable reason that the tire was flat. I explained to him that I don't drive it much. He indicated that it may be because of the heat.
I take it to NTB and asked if they would inspect the tire. I did not tell the representative that the tire had been thoroughly inspected. About 10 minutes of having my car in the bay, he comes to get me and tells me that he found a metal object just sitting there plain as day. I looked at him and said that is impossible. I asked him how it got there and he said it was in plain view. He saw it immediately and said that it could not be fixed because it was on the inside and I would have to buy a brand new tire. I stopped short of calling him a bold face liar because he had no idea that 2 sets of eyes had just gone over this tire inside and out before bringing it to him, but I did tell him I was very skeptical because I and the service technician that took the tire off went over every inch and could not find anything, certainly not anything sticking up as far as that piece of metal was sticking up.
You would have had to be blind and had no feelings in your hands to have missed that. I rubbed every inch of that filthy tire with my bare hands (the tech had on gloves) all the way around inside and out. I asked the NTB rep if he could explain to me how it got there, he said, he didn't know. I told him that piece of metal was not in my tire when I pulled up and gave him my key. I had seen something like this on TV years ago, but never thought I would become a victim of it. I told him to put my doughnut back on because I did not believe him and that I may have to buy a new tire because of this, but NTB would not profit from it.
I found a Discount Tire approximately 6 miles away and took it to them. While there, I begin reading the reviews for this company and it seems that they run scams on the customers frequently. I will never use NTB again. That guy thought I was just a stupid female and he could pull anything over on me and I would believe it. The reason I had the service Tech from USAA go over the tire with me was to find a nail. There is no way both of us missed a piece of metal sticking up approximately one inch from the tire.
I do not have an order number as inspecting the tire is free and I refused to buy a tire and was not offered any paperwork and Discount Tire now has the old tire. When Discount Tire tested the tire, the only slash made was by the piece of metal that NTB planted in my tire. I want NTB to pay me for having to replace a tire that just lost pressure and was perfectly fine until their representative decided to poke a hole in my tire that was not there.
7 months ago I purchased tires from someone other than NTB, but they didn't have alignment equipment so I ended up at Ntb. They were so nice and friendly and said there was a problem with the rear tires and they couldn't be aligned because of a missing part. Didn't try to push a sale so I figured it could be possible. 7 months later I had some tread issues and needed 2 tires and went to a closer Ntb. They said same issue with the rear alignment, but for $600 they could put the part on. I passed and they seemed very shocked and tried to pressure me, but I stood firm. They ended up doing the front alignment and I left. 2 days later I went to my regular mechanic and he said everything looked good for rear alignment, but didn't have the equipment either so he sent me to an alignment shop close by. They lined up the car both front and back without any issues. Not only that, but the front alignment that was done 2 days earlier was off terribly. Buyer Beware.
This is my second visit to the Jonestown Rd location in Harrisburg, PA. The service is poor, and the employees are shady. It seems like every car that comes in for inspection needs shocks or struts. The mechanic that worked on my vehicle this last time left grease and dirt on the door panel and steering wheel, and he attempted to steal money from a money clip that he thought had $100 bills and cards in it. I planted it on the passenger side, partially visible, under the floor mat. There was no reason on earth for him to be on that side of the vehicle, under the mat. To his surprise, the money was fake and the gift cards were expired. He even forgot exactly where he took it from and placed it somewhere else. Stay away from this place. They are not honest people.
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I went to NTB to get my car inspected, and they informed me that I needed brakes and routers on all 4 wheels, which was true. They gave me a quote of $1095, but the manager said, "I gave you over $80.00 in discounts." Needless to say they say a girl and thought "oh she won't questions." I ended up not getting my car inspected, the manager said this really needs done and I told him that "I found 4 ceramic brakes and 4 routers on eBay for $200.00 so how are you charging me $1095." He said "$75.00 was for bleeding the brake line, $289.00 for the brakes, $396 for the routers, $60 for the emission and inspection (which is high), $275 for labor." That is a ripoff. $275 for about an hour's worth of work, meanwhile it shows on their board $106 an hour for labor. DON"T GO TO NTB.
Made an appointment online for tire installation (how convenient for the customer). When I came to the store 3 days later, I was turned down. The reason - they did not have my tires in stock (how disappointing for the customer). I was told that it would take couple of days to bring the tires in (no discount offered). First of all, the tires that I decided on were shown "in stock" at the time of online reservation. Second of all, if you didn't have the tires, the process of ordering my tires should have started the second I made the appointment online. Tremendous waste of time. That was my first and my last time dealing with NTB.
NTB Tire and Service Centers, 8601 N. MoPac, Austin, Texas - Made an appointment, when I arrived, there was no record of the appointment or the tires that I ordered. The sales person wasn't at work. I left. The salesman called later and said that the tires were delayed, no apology for coming in for no reason. I made an appointment for the next day. I arrived at my scheduled time. I was not on their appointment list. The salesman was not there. He arrived a few minutes later. Finally, got my truck in for the installation. It took over 2 and half hours for them to finish. I believe they screwed up and tried to work me in with everyone else since most of that time it just sat in the bay. They need to improve their customer service. As far as I know the work was OK - time will tell.
I picked up a nail just inside the inner tread and took it to NTB to get it fixed since I bought the tire there and a road hazard warranty. The manager of the place looks at it and says it can't be fixed because it's too close to the sidewall. But, under the road hazard warranty, he can sell me a tire and give me a credit for my tire. He inspects the tread and says it has very little tread left (uh - the tire has less than 15,000 miles on it). So he can "honor" their warranty for a net cost of about $60. Nice try CROOK - I took it to a competitor who patched it up in less than 10 minutes. Guess who will be getting my business now?
I got in 6:54 am, I left at 11:48 am. I was going to the 1st day of my new job. Had to stop there because my brake were gone! I couldn't get anywhere else. I know they have a bad rep and they don't care. But this was the nearest place. They had to order the part. The mechanic was nice. But it's like the managers or guys upfront didn't acknowledge the issues. They did not say they were sorry, or offer a discount. Like they offer to 4 other people that come in AFTER me. They charge me for brake fluid. It was full. I checked it last night. All I need needed was the Pads and Disc.
My debit card is new. I show him the money come out of the account. I can pull it on my phone. When he had a problem put it through. "It must be an old card." No it's new. (I have had a problem with it). I didn't say that. But, I pride myself, on always paying my bills. And my Tithing. I know there is a stereotype with women of **. So I Showed him, That it Did Go Through. Like there is a MISTRUST of NTB.
I had to ask for a discount. He say he didn't know. He didn't put me in the system. But he give me 5%. Am thankful for that. $615.42 to $597.76. As I was leaving he was say to the other guy. "I know she's going to complain online". If customer get treat right they don't complain. They come back. I didn't say anything, I was polite. I know how these places work. But if you were talking to everyone else and offering them discounts: Why not l do the right thing. This was a very hurtful experience. Like I wasn't a really personal. But my Money was real. They even put my name in wrong with someone else email. Well, if I still have a job, and pay rent and other bills. Heavenly Father will get the glory in Jesus name. As ask Him to Bless everyone here, that has been dealt with in a dishonest way. May Jesus Cover Your finances, to help yourself and others. Give back. In Jesus name.
NTB on Reisterstown Road of Owings Mills MD took advantage of my sister who is emotionally challenged and a senior citizen. Bottom line a $480.00 bill became $1,925 one. She needed new tires and because I live in another state, I selected the precise tires made arranged and appointment with this NTB. They told me the bill would be $480.00. I asked the sales person to be kind to Eve and that she lacked ego strength and would need guidance. They guided her right into a 1,925.00 bill! They went over her vehicle with a fine tooth comb and suggested work above and beyond new tires. I could have lived with an alignment and ball joints but they went beyond... tune up, power steering flush, fuel system flush.
My sister's income is $10,400 a year. When I called them to discuss the bill, the salesman said "We do not screen customers for income." Surely I understood this... but my mistake was I made them aware of her vulnerabilities and mental state and they totally exploited her. Thank you for allowing me to vent. I will ensure that the Reisterstown and Owings Mills MD area will be aware of the parasitic nature of their local NTB... and I will not step foot in another one to conduct business myself. I hope they choke on the increased sales and revenue that they reap from what I see as unfair sales tactics on the challenged, elderly, and people who have limited knowledge of automotive mechanics.
At 9 am I came in to get tires rotated, asked to check bearings. At 10 finally came in said they needed to be replaced. At 12 I asked where they were with my vehicle said they were working on it. I can see clearly through the window they are not. I know that they order the wrong parts one side has abs this NTB service has gone down the drain. Still waiting 1:20.
I drop off my car for an alignment at 8:30am. I was told it will take Two hours. I came back at 5:00pm. And it was not ready yet. I asked the guy at the front counter and he said they were working on it. I don't think an alignment will take 9 hours to do. I will never came back or recommend this place to anybody.
I will never go here again. I went there to get a tire replaced, tires rotated and a new battery. Worst mistake of my life! I left and when I got down the road I noticed my car was shaking when I drive so I called and told them. I was told that it had to "settle" and to give it a while. Weeks later on a Friday it was still doing the same thing so I called and told them and I was told to bring it back. They looked it over after hours and I was told it needed a wheel hub assembly. So I went and bought the part because they told me to and they put it on. When I got down the road, not only was it still shaking, but while braking it made a grinding noise and the brake was clicking as I pressed it. I immediately took it back. They looked over it again and told me once again that it had to "settle" and that if it hadn't stopped by Monday to bring it back.
It was still doing it by Monday so I called them back and asked when was a good time to bring it. The manager said, "I don't know why they told you that because he's not here." So the next day I called again and the manager said,"Well, he's about to go home in 30 minutes." I said, "please this is the only vehicle I have and I use it to go to work." He said, "Well if you can get here in 15 minutes I'll see if he can look at it." So when I got there, and they FINALLY got to my car they told me that they thought it was the wheel beringer on the other side because someone had wrapped the cords around something and that they wanted to do another diagnostic. So I left my truck there. When they finally called me the next day they told me that the part I bought had a bad sensor so they took the sensor off my old part, put it on the new one and put it back in my car.
When I went to pick it up, I was relieved. The manager said, "I test drove it, the mechanic drove it and it drives like a dream!" More like a nightmare!!! The grinding and brake had stopped acting up, but the shaking was worse! I deciding not to go back up there and just called customer support and made a complaint. He called the store and basically the manager told all kind of lies so I was told to take it back and get another diagnosis. I told him I was worried about taking it back there since I had complained on them so we agreed to take it to another location. I did and I signed paperwork and the mechanic told me that they would find out what the problem was and they would call me before doing any work. The result I got back was shocking!!! The mechanic there told me that they misdiagnosed my problem big time. I had bolts missing and my front drive shaft was gone!
Then I was told that if I wanted it fixed it would be an extra $380 because they would give me credit for the part and labor that I had recently paid for. I called the customer service rep that I had talked to and he told me that he had already put the part on and I told him that I couldn't afford that. So they took the part back off and it took me days to get my truck back. The end result ending up being that they would only give my money back for the labor and not the part because I didn't get it from them. But they were the ones that told me to go get it from somewhere else because it would be cheaper to do so. They also offered me a $50 royalty card but I didn't take it because I'm NEVER going back there again. I WISH SOMEONE WOULD START A CLASS ACTION LAWSUIT OR PETITION AGAINST THEM BECAUSE I'M NOT THE ONLY ONE WITH THESE PROBLEMS.
I went to NTB to get 4 new tires on my truck. They told me that I needed almost $4,000 worth of additional work and that the vehicle was dangerous to drive. I was told that the brakes were dangerous, the shocks were bad and I don't remember what else. I told them to put the tires on, give me a list of repairs and I would take it to my personal mechanic. They also failed my inspection. My mechanic told me that the only thing that he could find wrong is that the brakes were borderline bad, which I had him replace, but were not bad enough to even fail it on the inspection which he completed. Everything else was fine. My bill was MUCH less than the $4,000 that the NTB mechanic wanted to charge me for fictitious problems! They performed an alignment on my son's car and he had to have it realigned elsewhere a few months later because it didn't drive straight. I will not return here and would not recommend it.
I stopped at the NTB in Crystal MN on 4/8/2017 and got a price on tires and set a appointment up for 4/9/2017 for tires and a alignment. They said they had to get the tires from another store and they would have them later that day. On 4/9/2017 my appointment was an 12:00 PM and I'd be out the door by 1:30 PM because I had things I needed to get done. So I told them I was going to be early. I showed up to the store at 11:35 AM and the tires were not there so someone had to go get them and they had no one there to do alignments. They started to take the rims and tires off the vehicle but the tools they were using were garbage. Meanwhile the tires finally showed up to the store.
Finally just before 3 they were done with my truck. I told them if they would have allowed me to do it it would have only took me 45 minutes and I would have been done and on the road with new tires on my truck. Now I have to go back and have my alignment completed and I'm wondering if that's going to take another whole day.
I called ahead and they said that they would gladly use my oil instead of theirs. I expected no discount or up-charge. I arrive at the appt. and they are firm that they would NOT use my oil. The service people were rude and unhelpful. I will never use NTB and I will pass the experience on to everyone I know and all social media also. I should have looked at their low ratings.
I took my 2008 Equinox to National Battery and Tire - Concord Pike Wilmington DE on 4/1 for a simple oil change. I was told they could NOT do the oil change because supposed my car was leaking gasoline "all over their shop floor." I was told NOT only could they NOT do the oil change (which leaking gas had nothing to do with) but that it would cost me over 1000.00 to have fixed and the car was unsafe to drive. I was in a panic. Finally I called a CHEVY Dealership. I was told it sounded like the Fuel Pump Modulator which is under recall on the 2008 Equinox and being fixed for FREE by GM. I was also told that this had been know to ALL mechanics worth their salt for 2 years now and wondered why the people at NTB had not told me this, but instead tried to scare a woman in her 60's into spending a 1000.00 or more on an issue that they knew FULL well would be fixed for free by the dealership.
Took my car to National Tire and Battery on South Kings highway in St. Louis Missouri. Paid over $1,600 to get repairs done on my car and some of the same issues are still occurring. Today is April the 2nd 2017 and manager refuses to fix the situation.
My parents took their Lincoln to NTB in Humble, TX. They charged them $861 for an oil change, 2 tires, serpentine belt, A/C compressor belt, and belt tensioner assembly. When my parents went to pick up their car it was making a horrid loud roaring noise. NTB tried to blame it on the Air Bag Compressor Suspension to avoid assuming responsibility for the problem. They NEVER drove the car to even acknowledge the issue. So my parents took it to the Ford Dealer who found the problem, NTB had damaged the exhaust damper which was twisted and grounding out on the floor board.
I personally called Shawn, one of the Managers who was involved from the beginning and he refused to acknowledge any validity of the documentation from the Ford dealer but wanted to look at the car to NOW determine if they were responsible. Since the problem is now repaired of course he won't find a reason to assume fault on behalf of NTB. There are over 600 internet complaints against NTB - STAY AWAY FROM THIS COMPANY. THEY ARE CROOKS!!
I was pricing timing belt replacement as recommended, routine maintenance for my 2005 Honda Civic. They said they could do the job for the best price I had found $600. The mechanic did it wrong, bent all the valves. I was in a rental (they did provide the rental) for nearly a week. When I got the car back it overheated 3 days later. They towed the car in, stated it was the EGR valve. A week later it overheated again due to them using the wrong intake gasket. I vowed at this point to never use them again, even to repair their mistakes.
A month later the motor mount broke and was found to be missing a bolt. I had another mechanic replace the motor mount. I'm now 60,000 miles down the road from that nightmare and the head gasket they put on with the timing belt is blown. The mechanic I'm using to replace the head gasket found they stripped the tensioner pulley bolt when they did the timing belt. I went int the NTB on S. Kingshighway in St Louis, told them about this. Their response is, "Well, it has been 60,000 Miles and the work was done by a professional." Nothing about these "mechanics" is professional.
I replaced my brakes at NTB Oct 10th. Here it is Mar 22 and after having another mechanic check them he stated that whoever replaced them put them on without using any lubrication causing them to wear out faster than they should have costing me an additional $250.00.
On 3/16/2017 I took my 2004 Buick Rainier in for a scheduled oil change and tire rotation. After my car was on the lift the manager took me back to see that the oil pan had moisture on it, and he could not do the oil change by company rules. He could check for the leak but I would be charged for the inspection. Nowhere in their advertisement is this stated that if they perceive an oil leak no oil change would be performed. If this is true it should be known upfront before customers waste their time going thru the effort to schedule and show up for work that won't be done. Their advertisement appears to be a come on to add additional work to the bill.
Took my 2005 Mercury Mountaineer in for scheduled oil change at 10:00, was there until 11:48. Got into my truck, check engine light was on, battery had been discontinued, had to reset my clocks. Did not leave the parking lot, went back in and they pull it round back and turn it off. Left there and went to the mall off the Parkway. When leaving, the mall later that evening, just got off at my exit madison Blvd, truck started ticking, and smoking. Check oil gauge, warning comes on, and looked at oil gauge, nothing. Did a system check, 6% oil life. Had to wait until Sun morning to call, NTB, had to have truck towed. There cost $15.00 out of pocket tow, truck completely covered under the bottom from oil. I was told, the person worked on my truck, forgot to put one of my pulls to my oil pan back in, I have two. My advice is do not go to this one. I will not go back here again.
My SO went to get an oil change at the Essen Lane NTB on Saturday March 4, 2017. Needless to say they charged him 220.32. WOW.... Yes they charged his debit card 9 times and the district manager as well as the manager just kind of blew it off. We are in the process of dealing with our bank now. Also they were very unprofessional and lied about what needed to be done on his car. We also got 4 new tires and they told him he would have to come back for an alignment, because the machine was broken. And did not replace the caps on his valve steam. It was absolutely the worst experience ever. We will not be going back to that location EVER...
Came at 5pm to get 4 new tires that had them in stock. There were 2 cars ahead and one was almost finished. Walked outside to see what was what and my car had been sitting inside 30 minutes before being touched. Now it's 7:01pm with 2 tires on and 2 to go with 2 employees back there looking like they are wore the ** out. Ridiculous wait time and didn't even offer anything to drink. Oh soda machine was not in view, it was in the back when you get so tired of sitting and start walking and find things that should have been offered or told were it was located. Unless you have eaten and done all your important errands first, do not make this your first stop.
They stole my tires and replaced one of the tires with broken crumbled glass and gel beads so I would have to come back only was in for oil change. l just brought the car off the lot and everything underneath was new and the tires were fairly new. Mr. Tire company found the glass and beads on my care tire. I will never go back there again ever. That was on my new car. They switched tires on my geo prizm as well tried to give them benefit of doubt. Do not trust them. And I will warn anyone I know about them.
I had gone to the NTB in College Station, Texas today, (2-27-2017). I had arrived around 9:30 am to get 2 new tires for my car. Ordered my tires and a wheel alignment. They had finished putting my tires on my car at 11:07 am, which was not too bad only having to wait 30 minutes. Then this is where I got frustrated. They move my car to the last bay in the shop to start the wheel alignment. They raise my car up to start the alignment. Right after that a Dodge Ram truck with a lift pulled into the next bay, right beside my car, that was getting a wheel alignment as well. The next thing I know my car is lowered back to the floor and they are working on the Dodge truck that came in after me.
The store manager told me the lift broke where my car was located and had to wait until the Dodge truck was finished first, then they could finish my car. So instead of getting done around 11:30 am. It was after 1 pm when I was walking out of NTB. The store manager did not offer me any type of discount or incentive for waiting 3.5 hours for my car, other than "we are sorry". I understand that things do happen. But I am individual who like to be informed when something happens. Not wait 45 minutes for an explanation. The first 2 times I went to NTB they put the new tires on the front and the old in the back. Today they left the old tires on the front and the new in the back. As I have been told they are to put new tires on the front every time. So every NTB does not follow the same procedures. After today I will not go back to NTB. All NTB needs to be consistent.
BAIT AND SWITCH. The worst company I have ever dealt with. I have dealt with NTB at 7 different locations. I own a fleet of 18 vehicles. Each location is practices scare tactics and bait and switch. Examples: Houston TX Store 1: "The front end of your vehicle is so bad, you may get into a serious car accident." Beaumont TX: "We won't warranty your alternator work until you spend another 550.00 installing valve cover gaskets." Houston TX Store 2: "Your engine needs rebuilt by our affiliate because there is oil gunk in the engine." Atlanta GA: "You need new tires because the front end is out of line." Each case was compared with the opinion of dealership ASC Certified Dealership Mechanics. Without exception NTB was making false statements. We will never go to this company again. Thieving bunch of crooks.
I have been a customer of NTB Jacksonville NC for awhile and I went to them for several oil changes and recently an alignment and a state inspection. I had an appointment and when I walked in no one was around to help, but then after about 10 mins I finally got my appointment looked at and the guy there looked at the screen where it clearly showed what my appointment was for and he asked what I needed done as if he couldn't tell, then kept asking what else I needed done as if I had to add additional services to my appointment before he would complete the inspection.
Very rude and when I asked questions after the services had been completed he beat around the bush and did not answer any of my questions and continued to point at the paper to sign and initial. Then he handed me the keys to my vehicle and the receipts and said "have a nice day" and walked away without even looking at me. I am never going to do business with NTB again in future and I would no longer recommend that anyone go to NTB for services.
National Tire & Battery (NTB) Company Profile
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