National Tire & Battery (NTB)

National Tire & Battery Reviews

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About National Tire & Battery (NTB)

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National Tire & Battery (NTB) offers tire and automotive services, including tire installation, alignment and routine maintenance. NTB combines extensive tire selections and comprehensive vehicle services with the goal of maintaining safe and reliable driving conditions.

Pros
  • High-quality repairs
  • Transparent pricing
Cons
  • Long wait times for service
  • Poor communication from staff

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National Tire & Battery (NTB) Reviews

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    How do I know I can trust these reviews about NTB Tires?
    • 4,607,383 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Customer ServiceInstallation & SetupStaff

    Reviewed Feb. 11, 2025

    Just wanted to hop on here and leave a review on my recent experience with NTB in Mentor Ohio. First off Thanks to Mgr Steve ** for being so helpful, and completely professional. I will only remain a longtime customer because of the integrity he showed. Short of the long.. I had four new tires put on a few months back and after a very short time they were unbelievably bald. I won’t get into the negative of the situation at first, only that the district mgr is aware and will hopefully address these issues with the front desk guys. They both need to take a couple pages out of his book! Customer service 101 & how to display common courtesy and professionalism while on the clock!

    So at the of the day the bald tires were completely under warranty, Steve was able to warranty the tires out after seeing with his own eyes the wear down was unacceptable. Rightly so. I also had my vehicle aligned, checked out and it’s now safe to drive again! My recommendation to anyone, stay away from no name economy tires (which they say are fine), spend a little more money, and always ask for an alignment, they do not automatically include with installation, offer or suggest when replacing tires which I think is strange.

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    Punctuality & SpeedStaff

    Reviewed Dec. 4, 2024

    Chank and his crew have done it again! They provided me with the most professional and quick service I've experienced in a long time. I was thrilled to see Chank back at the shop! Just before Thanksgiving, my daughter-in-law and I were out shopping when I realized my rear tire was flat. After adding some air, I managed to get to NTB. Nya, the assistant manager, quickly assessed my tire and informed me that I had not one, but TWO nails in it, making it unrepairable. Chank and his team went above and beyond by ordering a new tire, changing my oil, and inspecting my car—all before we left for the Thanksgiving holiday. I would 1000% recommend the crew at NTB on 5890 Brook Road for their exceptional service and commitment to their customers. Thank you, Chank and team!

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      Staff

      Reviewed Sept. 21, 2024

      NTB, aka Mavis, as of Apr. '24, has continued to give quality service that is above and beyond the standard for the industry. I buy the tires, rotation and balance plan and the max. Allowable Alignment package for the family Van (Honda Odyssey). I have dealt with Marion at TCB Store 7385 from AUG '22, And most recently at Mavis Store 4563 SEP '24. TECHS come and go but two that come to my attention are "Lurch" who addressed tire pressure AND found a nail without being told to do so, during routine tire rotation. And Malachi who discovered loose wheel bearing noise...and a stripped stud and lug...during routine wheel alignment. All three are to be commended for their attention to detail, to their concern for my family's safety and for just plain good old fashion fair business practices.

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      Punctuality & SpeedStaff

      Reviewed Aug. 10, 2024

      Friday night I was packing my Chevrolet Colorado with my Grandson’s belonging to take him from Ocean Springs, MS, to New Orleans the next day for start of sophomore year of college, about 200 miles round trip. Checking tires and air pressures I found a metal screw in one. I put soapy water on it, and sure enough it was leaking. I didn’t want the safety risk of driving to New Orleans and back with a punctured tire. Now, try to find a tire service open on Saturday morning! NTB on Bienville Blvd was my second stop. They were very busy, but a gentleman named Frank listened to my dilemma and worked me in. They repaired the tire and checked the others for damage and pressures in timely fashion for me to safely make the travel commitment on time and without worry. I found them helpful, polite, professional, and efficient. Thank you, Mr. Frank. I’ll be back.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed July 10, 2024

      The manager/supervisor for the Battleground store in Greensboro, NC, provided excellent customer service. He greeted me outside, asking what he could do to help. When I explained that I was early for my appointment, he invited me inside and immediately took my information for a tire pressure check. At check-out, I mentioned that I had bought a warranty for the tires at the time I purchased them from an NTB in Concord, NC, in case the tire repair just completed was covered.

      Despite not being able to access that information in a computer check, this manager/supervisor said he believed me and did not charge for the work completed. I promised I would bring my record of the warranty when I next brought the car for service, and if the tire repair was not covered, I would pay for it then. He said, "You're good." However, he did not have to take my word for this, especially since I was unsure of what my plan included. I very much appreciated his good faith/good business practice decision and will most definitely continue to bring my car there for servicing.

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      Staff

      Reviewed Feb. 12, 2025

      Staff is wonderful here. They are the best, great service, friendly staffing and fast service. This is the only one I come to, because of its fast friendly service. They pay attention to every detail and make sure you're running safe.

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      Staff

      Reviewed Feb. 4, 2025

      Today I took my car for an oil change and some inspection items! I couldn’t have been more pleased! The staff was absolutely wonderful! This business is NTB on Joppa Rd. In Parkville! Special thanks to Terry and Mohammad!!!! I would definitely recommend!!!

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      Customer Service

      Reviewed Jan. 29, 2025

      Great customer service, great work on the rims, and all in a fashionable time. Couldn’t have asked for a better experience overall. Easy to work with and easier to talk to. I always go here for work on my wheels and recommend it

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      Customer ServicePunctuality & Speed

      Reviewed Jan. 25, 2025

      Very quick great customer service. As a diesel technician I would take my car back. They didn’t try to sell me anything I didn’t need. I change my rack and pinion. Went to NTB for the alignment and they got it done in under 45 minutes.

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      Punctuality & Speed

      Reviewed Jan. 19, 2025

      I went into the NTB at 13937 Hull Street Road for what I thought was just a simple balance issue for my front tires. They worked me in and I found out that it was much more serious than just needing balance. They took care of me quickly, and in a very professional way. This shop was truly amazing! From the moment I walked in and was greeted by the Manager, to Jimmy and Mike aka “Magic Mike“! Thank you for taking care of my vehicle!

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      National Tire & Battery (NTB) Company Information

      Company Name:
      NTB Tires
      Website:
      www.ntb.com