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Reviewed Oct. 19, 2023
I collected a screw in my tire over the weekend and NTB was able to fit my car in the same day. They have great customer service and were polite on the phone. NTB is also located close by which made it even more convenient.
Reviewed Oct. 2, 2023
Jonathan, provided exceptional service and excellent advice. He guided me through the process of selecting the tires I needed for my vehicle. He was an amazing young man with a great personality and friendly smile.
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Reviewed Aug. 23, 2023
I come to NTB for all my tire issues and alignments. They take good care of everything in the car and treat my car with care. They are fantastic at their job and very friendly. I typically go to them after I get a quote from my dealership and of course, they are wanting a lot for two tires so after I get a quote from them, I call and see what NTB and see what their quote is and it always surprises me of how their prices are reasonable.
Reviewed July 28, 2023
I brought my car NTB in Mandeville to get an oil change and tire rotation. When I called to make my appointment, the lady over the phone asked me if my information in the computer was still correct. I explained I no longer had that vehicle, gave her the correct vehicle, I also explained that I had a coupon on my phone, asked her if I needed to print it out or just show it to her. She said I could show it. When I got to NTB and Mandeville Matthew, the store manager checks me in, Ask me if I still have my Solara (which was two cars before this one). I proceeded to explain that I have a different vehicle, I also show him my coupon. He proceeds to tell me that I need to use the coupon online. I then explain to him that I had just spoke to the lady on the phone and she said it was fine Matthew, the store manager has the nerve to tell me that I’m lying, but he’s going to do it this one time. The time is 2:03 PM.
I tell him I’ll be back to pick up my car later because I need to go to work. He said he would be done in 15 minutes. I ran to the bank. While I’m at the bank at 2:19 PM Matthew called me to tell me my car is ready to be picked up. When I go to pick up my car I said, "That was fast. I don’t know how you did it in 15 minutes." When I looked at my receipt, he put 3.17 quarts of oil into my car. My car takes 3.5 quarts. So I called to ask him about it. He tells me that the computer tells him to only put 3.3 and that 3.17 is equal to 3.3. Now I’m not a math magician but I’m also not dumb. The next day I called him. Now at this time I did not know Matthew was the guy who changed my oil so when I called, he answered the phone as Matthew. I go to ask him if he was there on Wednesday he responds with, "I know exactly who this is. What can I do for you." So I start to explain how it doesn’t look like he put enough oil in my vehicle.
He tells me I could come back and we could look at the dipstick together. I said I don’t need him to look at the dipstick. I can do that then I ask him for corporate number. He proceeds to tell me that he has no idea. Have a good day and hangs up. So I call NTB in Covington. I explain my issue. He tells me I can make an appointment and he will check everything out for me. (Jeremy Covington store manager). I also reach out to corporate to explain what happened. They apologized, offered me to go to another store to get it checked out. By this time I had already made an appointment. The customer service lady tells me that someone will reach out to me by Monday or Tuesday. Not an hour later, I get a phone call from corporate, apologizing and willing to resolve the issue even offered me to make an appointment at the Covington one for me so I can get it looked at.
I came to NTB and Covington walked in. Everyone was very welcoming, friendly and willing to answer any questions I had, got me checked in right away. While I was checking in Jeremy (store manager) is already pulling my car around to the back. He is one of the nicest people you will meet. This was the quickest oil change I’ve ever had. Even five minute oil takes 30 to 45 minutes at least for me every-time I go. When he was done with my vehicle, he actually came out and talked to me told me I was good to go. Everything looks fine except I had too much air pressure in my tires so he took some out for me.
The Covington one might be a little further, but it is worth it. Everyone there was so helpful, nice and friendly. Mandeville is not welcoming/not friendly but it is closer to me. After the last experience, I’ve had at Mandeville he will never get my service again nor will I recommend anyone to that location. You need your tires rotated, and a oil change. Take that drive, go to NTB in Covington and see Jeremy and the rest of his crew. I promise you won’t be disappointed.
Reviewed Oct. 12, 2023
I took it in for 4 tires I was half and early. They took it in right away and told me a hour and a half. There was 1 other car here besides me. They had 5 guys working. Too much time talking and screwing around.
Reviewed Sept. 23, 2023
Went into the store after visiting a few different auto places to have brake inspections. After telling them I need a brake inspection, (I wanted to see which was the best price and which I could possibly afford) they tell me I need a control arm and brakes on the front of my vehicle without removing tires or really even inspecting the vehicle. The vehicle was maybe on the rack for maybe ten - fifteen minutes. The rest of the time was spent “discussing” how full of crap they were. They have lost all of my business as I have used them previously for a few different thing on a couple different vehicles.
They are very much sales-based. Could not tell me how much life was in the brakes just suggested that I pay 1007.17 cents to get a control arm fixed. Plus brake pads (no rotors) When I have discussed the vehicle from a dealership as well as another company that does most of my work. These guys are nothing but scam artists and who do not care about customers but all about profit. This location is in Marion Ohio as well! Do not use this location as you will have one issue but tell you have much much more going on. Miles is at 60000. Ps. fronts were not the worst, the rears were! But yet they know so much.
Reviewed July 15, 2023
Absolutely trash service, visited Reston, VA. Had an appointment for purchasing tires, there was no one at office, couple of customers already were waiting, they wanted to leave without finishing their service because waiting too long, after 10 mins one guy came. His name is Sam? He started yelling to customers without reason. He was being extremely rude I was shocked. Before visiting I already set product service through online & confirmation but they didn’t have it. I tried to wait but I couldn’t stay with his rudeness, it was worst experience with retail businesses in my life.
Reviewed June 15, 2023
The guy who sold me tires for my 2002 Sonoma. No traction and funny, finally looked at tire and reads for trailers only. Are they trying to hurt us?!! This is egregious. Look it up trailer tires don’t work on a car.
Reviewed May 23, 2023
Obtained an inspection of my AC for my truck. Was provided input on the repair and costs. I agreed to the repair and took the vehicle home. Noticed the next day that the AC was not working and that the outside breeze was cooler than my AC. Brought the vehicle back only to be told that they basically missed $600 in cost and they wouldn't charge me for the recharge of the coolant.
I can't fathom how something this incomplete and this expensive could have passed inspection. Then zero real concern that they made that big of a mistake. NTB should have eaten the cost of installation of parts because they failed to perform on the first engagement. I can't trust people like that and won't ever be back, I see zero advantage to using them.
Reviewed May 14, 2023
NTB store location on 22180 Farris Green Rd in Porter, TX 77365. Run from NTB and their leadership. District Manager ** would not return my call after 3 requests on 4-13, 4-17, and 4-19. I spoke with Manager ** on two of the occasions. My wife experienced a flat tire on 4-11 and drove to NTB. Associate ** told her the tire was ruined and could not be fixed because the object was on the sidewall. ** tried to sell her a new tire. When rejected, ** put the spare on.
I took the tire to Discount Tire because it was under warranty. I witnessed the object in the tire. It was not on the sidewall! It was clearly 3-4 inches from the edge of the tire and was easily repaired. There was no other damage to the tire. Associate Read should be terminated. The unethical practice and low image of NTB and the lack of professional service in not returning my calls will be stated on social media for others to learn. The agent knew my wife was in a predicament and tried to take advantage of her. Dishonest company and employee.
Finally spoke with the Distr. Mgr on 5-9-23. He did not take my concern seriously and never apologized for his staff’s unethical practice. He actually stated that he “did not care” when I offered to send a picture proving the tire was not damaged anywhere close to the sidewall. I have communicated all this to the NTB Corporate Complaint Department. The District Manager, who is over at least 13 store locations, should be sent to "white glove" training or be terminated for refusing to care.
National Tire & Battery (NTB) Company Information
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- NTB Tires
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