National Tire & Battery

NTB must thinks its customers are stupid. First they tell me that my tire can’t be repaired because of dry rot. Then they process to say all four tires have dry rot. The tires only have 20,000 miles in them and they aren’t that old. Anyway, they give me a quote to replace all four for over $1,000… seriously! After I tell them that I’m only replacing the one, magically the only tire they have in stock is the most expensive one for $141. But nooo, that’s not the real cost. There’s another $45 for what I think is a bunch of **. They didn’t try and offer any explanation, when I asked questions they could hardly explain anything, and to top it off they just weren’t that friendly. NEVER EVER COMING BACK!

I brought my car in 1/14 for a routine oil change at 9:30AM. 5 hours later I am still here because ** “accidentally” drained my transmission fluid in my Hyundai instead of the oil. Apparently not only did they mess my car up, they don’t have the proper machines to fix it. They went next door to another shop to ask them if they could help put the transmission fluid back in the car. The other shop told them I would have to wait until 5PM until they are able to help me. I will be pursuing legal action especially since my transmission was drained without my permission as well as the fact NTB is no longer able to service the vehicle. This is at 14814 Baltimore Avenue Laurel Maryland 20707.

I reserved time and dropped my car at 9:00 AM. I got my car at 7:30 PM. For scheduled maintenance. No explanation no follow-up calls why it takes that long. When I called in myself- only answer, "We will have your car ready end of the day by 6 PM." At 6:00 PM, I went to pick up my car - it was not ready. They gave me keys at 7 PM. I asked if they change the Oil, front desk person said no. To my question, "Didn't you check your computer records what my car is due for." He said, "It does not work that way." I demanded to change oil- they rush changed oil in record 20 minutes? It takes longer than that just completely flush old one. Thus I suspect, they did poor job. To my concern that it took too short and I am not sure if they did good job, this person told me "next time you come, I'll decline you". I said, "You won't have to - you just lost a customer." I had high opinion about NTB, but one person ruined it.

I recently used this company's website to locate and schedule the installation of two tires. There were 2 options for continuing to schedule service - one was pay in store, and the other one was contactless payment, which is the option I chose, since I wasn't going to be with my husband when he went for installation. I had to input my credit card information, though the website does state that the card won't be charged until service is complete.

I went to the Nolensville Rd NTB and was in and out in no time, the staff was professional and friendly.. I'd recommend them to all my family and friends.. You won't be disappointed with the prices...

I took my vehicle to the National Tire and Battery shop located in Houston, Texas for a simple oil change. A couple of days later all the oil in my vehicle leaked out resulting a total destruction of my engine. I spoke with the NTB manager and she contacted a claims adjuster with a insurance company named Sedgwick. Since then I have heard very little from NTB or Sedgwick, and when I finally heard anything from them it was via an email in which Sedgwick's claims department stated that they do not share inspection reports with anyone (including the actual customer) and as a result I am left without transportation through no fault of my own. I warn anyone if they are thinking about bringing their vehicle to NTB for a simple oil change.

Booked a 1:00pm appointment to have 4 tires put on vehicle. 2:30 and vehicle hasn’t even been touched and there is no one else waiting for service. Don’t waste your time at this location, they are obviously in no hurry to do any work but willing to overcharge you.

If I could give this store in Marion Ohio a -5 I would. As someone who works in the people field I would recommend highly HIGHLY staying away from this store. I ordered from Tire Rack and had 4 brand new EXPENSIVE tires sent to this store as I am from out of town and didn’t know which “service provider” in Marion from another. I NOW know Katz Tires is the place to go!!

#NTBsucks. 9:30 appointment for brakes and oil change. Car didn’t even get looked at till almost 1:00. 4:00 and car is still not done yet because they overbooked appointments. Even the person working the front of the store admitted their online system caused them to overbook. And all corporate 800# would do it offer me $150 coupon, and tell me, “I’ve had to wait for my barber appointment because he gets backed up, it happens.” Except your barber doesn’t have your transportation, you can leave.

I tried to do my homework before getting new tires installed on my truck.. Per the NTB website they had tires that were $200.00 per tire.. This was an acceptable amount so I requested two be ordered and set an appointment for a week later. The Thursday before my appointment I was called and advised that they didn't have the tires in and none were available in my area.. I asked what was available? After some research an off website brand was offered.. I thought at the same price.. The only tires that could be found now were $375.00 each.. This was a serious gouge to my wallet. They offer "price matching" but that was no where near the same amount as the increase in tire cost.. Then there was the tire pressure sensors that were installed but not set?? Low Tire Pressure warning is still going off.