National Tire & Battery Reviews

My husband and I blew a tire in a rental car and were stranded — frustrated, tired, and honestly, a bit scared. By chance, we were towed to NTB in Colonial Heights… and that’s where everything changed. While the rental car company kept us waiting for hours (the tow truck never came), three incredible people stepped in:

Had an emergency a day before I planned on leaving for a vacation and they were able to squeeze me in right before closing time. Customer service was excellent, I had a nail go through my tire. I was going to replace my tires soon anyways, but they were very helpful in picking a good quality tire, and getting a good price on 4 tires and an alignment. I was very grateful they were able to help out in a pinch, great service was provided all around. This was my first experience with NTB and I would definitely recommend them and come back again if I ever needed to! Thank you!

I cannot overstate how happy I was with the service I received at NTB Tire and Service Center in Boardman, Ohio on Sunday, June 15th! I was driving from Massachusetts to a family gathering in Port Clinton. At noon, just before the PA/OH line on Route 80, my battery light came on. I was able to get off the highway at exit 234 in OH when my car died.

I had a flat tire and it had been fixed, but dashboard light kept coming on. Combs Collision suggested NTB. I came in and was approached by Alex. This is the Billingsley Rd, Columbus, OH location. He told me that the setting just needed to be reset. It took less than 1min. and he found a cap for my tire. He was so kind and professional. You would have thought I was buying 4 tires. I was so stressed and he relieved my anxiety. I’m so grateful. If I need any new tires, I will go immediately to NTB. I work at a library and have told 2 people this is where they should go also. Thank you for having such a considerate employee…

I had the pleasure of working with JD during my recent visit to NTB, and I can confidently say he is one of the most impressive young managers I’ve encountered. From the moment I walked in, JD greeted me with professionalism, enthusiasm, and a genuine willingness to help. JD demonstrated exceptional leadership and communication skills, ensuring that every customer in the shop felt heard and valued. He explained the services clearly, offered honest recommendations without pressure, and kept me updated throughout the process. His team respects him, and it shows in how smoothly the shop runs.

I recently found myself in a bind. I was leaving to go out of town and my car felt like I was in the space shuttle. I called NTB in Mentor and spoke with Jim Z and explained what was going on, he said bring it in and we will take a look. Turned out I had a broken belt and Jim was able to get a new tire at a great price on for me in no time. I will be taking all my cars to Jim and NTB from now on. I highly recommend Jim and NTB. A Very Pleased Customer.

At Greentree Road shop, I had two Uniroyal Power Paw tires to replace dry, rotten rear tires on my car on March 30th. Paid $400.00. What was installed were two dirty muddy-looking tires. I called and was told that they are new tires, but look like that because “the warehouse is dirty”! Am I wrong to expect fresh, new tires to be black like the ones in the showroom? I have the receipt and trying to figure out how to upload it!

l've never been more disappointed in a place than I am currently right now with NTB in Independence. I called and spoke to someone at 7:15 when my wife came home with a nail in her tire. The guy that answered the phones told me they "weren't busy" and he had multiple people just "standing around doing nothing". He told me I had to have it up there by 7:45 PM. I told him I could do that. He then told me to bring it on up he would be able to do it. I left my house and drove there.

On March 12, 2026 at 4:00 PM at the Fort Worth, Texas location off of Tarrant Parkway, I came in for something extremely simple -- a single tire change. That's it. One tire. What should have been a quick and routine service turned into an hour-long wait for no good reason. After waiting all that time, one of the employees came back and told me that my engine air filter was missing and that I needed to purchase a new one for $35. This immediately raised a red flag because I had literally just installed a brand-new air filter myself only hours earlier. So how exactly does something that was just installed suddenly become "missing"? That explanation made absolutely no sense.

The NTB in Cranberry Township, PA is great place to get your car service! Service techs and the customer service really care about you and your car. Special shout out to Bob and Ashley - My service was quick and done right. Thank you!