National Tire & Battery Reviews

I tell him I’ll be back to pick up my car later because I need to go to work. He said he would be done in 15 minutes. I ran to the bank. While I’m at the bank at 2:19 PM Matthew called me to tell me my car is ready to be picked up. When I go to pick up my car I said, "That was fast. I don’t know how you did it in 15 minutes." When I looked at my receipt, he put 3.17 quarts of oil into my car. My car takes 3.5 quarts. So I called to ask him about it. He tells me that the computer tells him to only put 3.3 and that 3.17 is equal to 3.3. Now I’m not a math magician but I’m also not dumb. The next day I called him. Now at this time I did not know Matthew was the guy who changed my oil so when I called, he answered the phone as Matthew. I go to ask him if he was there on Wednesday he responds with, "I know exactly who this is. What can I do for you." So I start to explain how it doesn’t look like he put enough oil in my vehicle.

He tells me I could come back and we could look at the dipstick together. I said I don’t need him to look at the dipstick. I can do that then I ask him for corporate number. He proceeds to tell me that he has no idea. Have a good day and hangs up. So I call NTB in Covington. I explain my issue. He tells me I can make an appointment and he will check everything out for me. (Jeremy Covington store manager). I also reach out to corporate to explain what happened. They apologized, offered me to go to another store to get it checked out. By this time I had already made an appointment. The customer service lady tells me that someone will reach out to me by Monday or Tuesday. Not an hour later, I get a phone call from corporate, apologizing and willing to resolve the issue even offered me to make an appointment at the Covington one for me so I can get it looked at.

I came to NTB and Covington walked in. Everyone was very welcoming, friendly and willing to answer any questions I had, got me checked in right away. While I was checking in Jeremy (store manager) is already pulling my car around to the back. He is one of the nicest people you will meet. This was the quickest oil change I’ve ever had. Even five minute oil takes 30 to 45 minutes at least for me every-time I go. When he was done with my vehicle, he actually came out and talked to me told me I was good to go. Everything looks fine except I had too much air pressure in my tires so he took some out for me.

The Covington one might be a little further, but it is worth it. Everyone there was so helpful, nice and friendly. Mandeville is not welcoming/not friendly but it is closer to me. After the last experience, I’ve had at Mandeville he will never get my service again nor will I recommend anyone to that location. You need your tires rotated, and a oil change. Take that drive, go to NTB in Covington and see Jeremy and the rest of his crew. I promise you won’t be disappointed.

They are very much sales-based. Could not tell me how much life was in the brakes just suggested that I pay 1007.17 cents to get a control arm fixed. Plus brake pads (no rotors) When I have discussed the vehicle from a dealership as well as another company that does most of my work. These guys are nothing but scam artists and who do not care about customers but all about profit. This location is in Marion Ohio as well! Do not use this location as you will have one issue but tell you have much much more going on. Miles is at 60000. Ps. fronts were not the worst, the rears were! But yet they know so much.

I can't fathom how something this incomplete and this expensive could have passed inspection. Then zero real concern that they made that big of a mistake. NTB should have eaten the cost of installation of parts because they failed to perform on the first engagement. I can't trust people like that and won't ever be back, I see zero advantage to using them.

I took the tire to Discount Tire because it was under warranty. I witnessed the object in the tire. It was not on the sidewall! It was clearly 3-4 inches from the edge of the tire and was easily repaired. There was no other damage to the tire. Associate Read should be terminated. The unethical practice and low image of NTB and the lack of professional service in not returning my calls will be stated on social media for others to learn. The agent knew my wife was in a predicament and tried to take advantage of her. Dishonest company and employee.

Finally spoke with the Distr. Mgr on 5-9-23. He did not take my concern seriously and never apologized for his staff’s unethical practice. He actually stated that he “did not care” when I offered to send a picture proving the tire was not damaged anywhere close to the sidewall. I have communicated all this to the NTB Corporate Complaint Department. The District Manager, who is over at least 13 store locations, should be sent to "white glove" training or be terminated for refusing to care.