Safelite AutoGlass Reviews

I have been trying for three months to get a regulator replaced for my window. They have been giving me the runaround and no one will return my call!! I have called multiple times to find out what is going on, they say they will call me back, but weeks have been going by of me calling, and still nothing. Will not do business with them again!

On the 16th of March 2022. I went to the Safelite store located on Armenia Avenue to pick up my car, after a windshield glass change. Unfortunately the service was not good, because the glass did not work the rain sensor on the windshield. I took the car there on the 20th of May. A technician checked my car and said it had to be changed, as the glass was defective. So, I rescheduled the service, took the car again on May 27 and left. I came back at the scheduled time, two hours later, I asked the guy who gave me the car who said everything was ok. The fact is, they didn't do anything! They didn't change the glass. The car continues with the same defect, the sensor does not work!!!

I do not recommend this company today. The technicians were not even professionals. They just disassembled my front glass. They did not want to finish the job. They ripped my glass from my car and they did not want to put it back. They left me uncovered the front part. Is an incompetent company. I had to hire another company to finish their work. Worst service I have received...

Ignore the supposed Lifetime Warranty. I came back with a windshield they didn't install properly - which starting leaking in the rain. Clearly faulty workmanship - but they won't honor the 'lifetime warranty'. Instead I got 2 excuses from Robbie on LaCienega - the edges of Audi TT FACTORY windshields are too smooth to stay stuck with adhesive. So he not only wanted me to pay AGAIN to install a windshield, but also tried to sell me a new aftermarket windshield (because aftermarket's always better!). LOL and boy are they also laughing over at Audi about that. Second excuse from Robbie - it's just been too long since they did the work. My mention of the LIFETIME warranty got a shrug and a smirk. I guess it just looks good in their ad. Safelite repair, Safelite replace - but they're lying about that warranty with a very straight face! Just go somewhere else. Faulty workmanship. And no warranty on it.

I was scheduled a mobile replacement with Safelite for today between 12:00-5:00. At 10:30 this morning they called asking for my Vin which I provided. Then immediately following was a question, "when would you like to reschedule your appointment sir"? I said reschedule? I didn't ask to be rescheduled, I have been waiting for this appointment that was set a week ago for today. They said "our mobile repair guy called in sick and the next earliest appointment is for the 7th"??? So they cancelled on me and tried to push my appointment to the back of the line. So instead of putting me on the following day's appointments they try forcing me to wait another week. If you look on Twitter, Facebook, or any other media source, almost all are negative. Just find someone else!!!

Went there yesterday for a small chip in windshield. They supposedly fixed it but wake up today to the chip taking on a life of its own. Called them and they say they are sorry and can replace the windshield. WHAT?!? The whole reason for repairing the chip was so I didn't need a new windshield. Lucky me they said they can do it for only $1085. They are scamming people by not properly fixing a small ding and allowing it to become a huge crack that they then get to charge for a new windshield.

I opened a live chat to enquire about the huge difference in price from one town to the next. The chat was abruptly closed by the agent and when I opened a new chat I got the same agent. When I asked Elizabeth Q to not close the chat she let me know they had 1 minute without a response and then had to close the chat. When I said I answered her she rudely said I did not, when in reality she decided to ignore that I had told her what screen I was on already in the chat. In a way it was a good thing. I found a local glass repair that was $200 less and I will now use them and never use Safelite again. They need to train their CS reps to not be combative with customers. I have used them for years, but no more.

I made an appointment 3 weeks out for a windshield replacement and moved my entire schedule around (and pre-paid $400+). The day of, I was assigned a tech. However, the tech NEVER contacted me nor did they show up. I called the following day and they were closed, therefore, I called their “corporate office”. They told me “yeah it seems they never showed up. You will have to call when their office opens up”. I’m mindblown how unprofessional this company is. I’ve still not received a phone call nor an email regarding my missed appointment. I 100% do not recommend this unprofessional company.

I had a very small (tip of a pen) size chip in my windshield that I thought I should get repaired before it became a crack where I would have to get the windshield replaced. My friend recommended Safelite and that was the worst decision I've made. The technician arrived and literally took 3 hours to repair. He kept starting and stopping and then had to leave to get a piece of equipment. Not knowing I thought he was going above and beyond but to my surprise and dismay upon waking this morning I find a crack that's about 12 inches long extending on both sides of the "repair".

Scheduled windshield replacement to be completed at home. They removed broken windshield and said they couldn't put the new one in until rust was removed from frame and left the vehicle with no windshield. It would have been nice for this to be disclosed at the time of scheduling, instead of learning about it after my truck was left outside without a windshield.

I visited the Santa Fe location on November 8 to have my windshield replaced on my Subaru. The technician recalibrating it LOST my key fob (set it on top of the car when he drove away). This required him to return (on foot) to the shop...I had to be taken home to get my second key fob, then return to get my car. This took place on my one day off in November (I'm a teacher). It ended up taking MOST of the day --- (My appointment was at 9:00). I was assured by the manager that this would be taken care of. I was told that the part would be ordered, and I would receive a new key fob.

I visited a Safelite shop here in Chula Vista on 3 Sep 2022. I couldn’t get into the store good enough when an employee came from the back, opened the front door, looked at my truck and yelled to the person at the counter that my truck was lifted. Got to the counter and met with Luis and he appeared agitated and rudely told me he could not service my vehicle. After asking why, and him rudely telling me to go back to my insurance company he threatened to call the Police on me. For a dispute about service, not a crime. It leads me to believe that Safelite has issues with persons of color.

My car dealership contacted Safelite to replace my windshield, my windshield was replaced 12/28/2023, a gap was left open inside car at top of windshield. It was not sealed all the way across my windshield, I call. Safelite sent someone out, he took photos & say he would call me, no one call, he also suggested a upholstery company, this was left unsealed by Safelite installer, they have a positive reputation, but do not stand behind their work, I will contact corporate.

I received an online price of $455 for a new windshield by entering my VIN and location. Three days later I go to the Landmark location in San Antonio and they said it would be $701. Beware of this ripoff tactic.

They broken new window while installing it unprofessionally and won't honor the lifetime guarantee so they are crooks. I would strongly advised that anyone with windshield problem should stay away from this ripoff operation.

Safelite AutoGlass. 1902 Aerotech Dr #150, Colorado Springs, CO 80916. Their service is horrible and terrible. My got my front window repair in April in 2022 at their place but it's automatically broken again in December in 2022 again (there was a crack longer than one dollar bill). I came to their place and their technician told me it is under warranty. They made a appointment for me to replace it but when I came today, their technician told me "your window was beaten by something, we did Not notice that last time so you have to pay for it out of your own pocket." Then their technician point at the "small point" and said "that is the hitting point on your window." I could not even see it. I asked, "how could you not find it last time." They said, "our last time checking technician is new."

Upon installation on September 22, 2022 the plastic shield covering the electronics located behind the rear view mirror was broken. A replacement would be ordered and installed at no cost. As of today January 3, 2023 we were still waiting for this to be done. I could have flown, walked, biked, or sailed to whatever country the part was made and been back before this. Follow up calls to the location, 4 in three months, result in the same response, "We will call you when we have the part." Really?

Awful, awful company. I had my windshield repaired by them in July 2022. I immediately noticed that the bottom of the windshield wasn't meeting the rubber gasket below it (I was assured that this part was just aesthetic and had nothing to do with keeping water out of the car). Regardless, it is meant to meet the rubber anyways, no one wants to see a gap between the two.

I scheduled online and selected the 1 remaining appointment for the afternoon of the 29th of December 2022. Talked to installer around 8:30am & he said it would be 1:00pm to 5:00pm. That was the last I ever heard from him (Anthony was installer). Never called, texted, or emailed. At 4:30 I attempted to call and got a message about mailbox not set up, even though I called the number in the morning and he answered. Now he won’t answer. This was out of the Arlington, TX location. Suggest you never use them!

After windshield replacement developed water leak, causing electrical damage, water damage and ignition replacement. I will never let these people near another car that I care about. Use at your own risk.

We scheduled windshield replacement using the app and were assigned to the Linebaugh Store in Tampa Florida. Alex from Safelite has admitted to 'frying the electronics' on our 2019 Ford Fusion hybrid during his scheduled appointment on 10/27/2022 but Safelite Warranty still has not resolved the issue. All we have asked for is: 1) To pay for the invoice from Ford to repair electronics damaged by Safelite $2,262.57 and 2) To replace the windshield as originally promised. To date, neither has happened. Today is Friday 12/16/2022 which means we are going on week 7 without a car.

Had my windshield replaced on my 2018 Mercedes C63S. Safelite said they calibrated the cameras but traffic sign assist no longer functions and the cameras aren't reading the signs. They told me there was nothing else they could do and to take it to the dealer. I will never go to Safelite again.

So, about 4 weeks ago I took a rock to my windshield on my 2021 Ram 1500 limited. It left a crack about 8 inches long so I needed a new windshield. Called my insurance company who set things up with SafeLite Auto Glass. Scheduled my appointment and got a call "good luck we have your windshield in stock". On the day of the appointment they called and stated they were sorry but my windshield was not in stock. Okay crap happens. Schedule it again for a week later, once again that was cancel on the day of the appointment with no explanation this time. Reschedule for a week later, they were to show up between 8am - 12pm at my office. My office is right in front of the building where my car is parked so I see the entire front of my office.

Called for a quote to replace windshield (crack from rock too large to repair). Was quoted $2,000! I asked SEVERAL times if I was hearing her correctly- I kept repeating $2,000?? She confirmed. Five minutes later she calls back and leaves message on voicemail saying she gave me the “insurance quote” but if I was paying cash it would be around “$450”. So apparently they are scamming insurance companies out of a LOT of money!!!!

I was approved by Geico to replace my back window, I had 4 different appointments because they order the wrong parts or that the glass did not arrived on time. I try to get the OEM so I authorize them to order OEM for a quote of $150, so when I arrived, I was told that it was going to be $350 because it was the wrong glass, so of course Safelite blame Geico and Geico blame Safelite. So you know we are caught in the middle, so I got so tired of the game that I told them that the after market was fine as long as it was matching quality!!!

If I could give zero stars I would. Safelite in the Bronx on zerega Ave has the worst service/customer service I've ever experience. Before taking my car, I called multiple times to make sure they had the correct glass because I have a special addition vehicle. They assured me they matched the glass to my specific car. I took my car to have the rear glass installed after a break in. Of course they installed a different glass. Three days later it rained heavy, all the water got in my trunk. I went back and was told there was an air leak and water leak test done and they found no leak. I was told they would fix it but needed a replacement glass to do so as back up. I had an appointment, I showed up to be told, the part never came. They would call me when it arrived in two or three days. Never received a call.

This company has no way to communicate with customers or anyone who has an issue with their employees. If you call their 800 line, there isn’t any way to speak with a person. Their installers speed they neighborhoods & fail to stop for stop signs. Safety isn’t their top of mind! I would not do business with a company who can’t communicate with customers.

So we scheduled to have a technician come and replace a back windshield on a Mercury Grand Marquis. We had this appointment scheduled out a week before they came to do it. They even told me which technician would be servicing the vehicle that day. Night before he calls to confirm. He leaves it on my voicemail, and he confirms for a Grand Prix. Now I had to go back in my information to make sure that it wasn't an error on my part, which it was not. So I figured he just misspoke over the phone. Well, he was scheduled to be to my address between 8am - 12pm... He gets ahold of me through text to call him. So I do.. He tells me he isn't gonna be able to make it until sometime between 12 to 3pm so I say okay...

Safelite is a SCAM. You call them to come out and fix small cracks in your windshield, they come out and do a half decent job, you still see cracks that look like they haven't been filled, they tell you, "no worries, cracks are still suppose to be visible, but have no fear, we did the job." After following all protocols, several days later, you go to your car, the entire windshield is cracked, starting from that small crack, they supposedly fixed. I call them, they're quick to give you a refund, BUT, not for damaging your windshield. The only solution was, I had to buy a brand new windshield, out of my pocket. That's the catch. They half fix your crack, which is free through Insurance, then force you to buy a brand new windshield, or ride around with a huge crack. Customer service is great though. They're really nice. Lol.

Called Safelite for windshield replacement. Tech came out and said he could not do it. Needed to take to shop. 1 afternoons wasted. Rescheduled and took to shop. New windshield was installed but I noticed defective rubber strip on top and missing molding! Tech never mentioned defect! 2 afternoons wasted. Rescheduled a week later when windshield and molding would be available. 3rd attempt and windshield replacement as well as molding look fine. As I was driving home it started raining and wipers would not work. Stop as I could not see to drive.

My back glass was shattered. I got a quote from Safelite, they have a hidden fee they don’t tell you about. It’s a recycle fee of $35, my back glass was gone. Nothing to recycle, I contacted safelite twice and took the survey. I told them I want refund & they never even replied, great customer service.

First of all, their appointment window is too wide (ex. 7:30 am - 12:00 pm for me today - 09/13/2022). They said in their confirmation email sent to me last night that they would text me when a tech is on his way. I waited and waited. Someone called and left a message at around 12:00 pm, saying, "Hi, this is Steve." So, I called him back right away. It was an automated line (**). I couldn't get to a live person. I hang up and called 800-800-2727 to talk to someone at 12:30 pm. This lady checked my appointment status and told me that I would have to reschedule since the tech called in sick (?!). She even added that is why Steve called you. Steve didn't leave any message in his noon call.

I would not recommend having work done with Safelite Auto Glass at the McKinney, Texas location, for the following reasons; Manager was angry and annoyed from the introduction with our claim, that morning... Informing myself and spouse they were under staff, and stated that the glass for the replacement of our Windshield was not in, ...And that we would need to reschedule the appointment...(We called the day before reference the windshield at the Plano warehouse and it had been since delivered to the Safelite address in McKinney....Only after pressing him (manager) did he go back in his warehouse to confirm and check. (I did it online 8/20/2022 with appointment schedule 9/1/2022.) Later at the time of closing (James) Technician informed it was his last day and that they were unable to calibrate the windshield after several attempts....(Why tell us it's his last day?)

I recently had my rear windshield broken by vandals throwing a cinder block through it while I was in a parking garage. Called the police, then my insurance company who told me I could call whatever glass company I wanted, or I could use Safelite and they would schedule the repair. I was stranded in a parking garage with just a cell phone, so I opted for Safelite. The earliest they could take me was 2 days later! No coming out to where I was like they show in their commercials. So I had to drive 30 miles home, on highways and bumpy back roads, with glass flying out the back where the window used to be.

Idaho Falls, ID location: DO NOT I repeat do not give this company a minute of your time or a dime of your money, I scheduled on 8/22 to have my half broken windshield to be replaced 9/2 (fastest time). They call on 9/1 saying they need to reschedule and can't have it done until 9/20. Are you freaking kidding me? 18 days later and a month with a half cracked windshield, absolutely 1,000% ridiculous they clearly had zero intentions replacing my windshield when that appointment was made and left me waiting around and driving an unsafe truck for 10 days with zero regards for safety. I contacted a lawyer for safety and we will reporting this to the BBB and anywhere else I can.

The company is sending out false mobile appointment messages and appointment statuses leading customers (me) to believe work is actually in process and/or completed. I called the company 5 separate times with 30 minutes in between each call hoping the hang-ups were a computer glitch. Unfortunately, I think not. :( The calls kept getting disconnected while on I was on hold. What a shame... I have used this company and particular service for years. I sure hope this default can be corrected quickly and painlessly.

Major Insurance companies are relying on Safelite to be the primary glass replacement or repair company. For multiple claims I have experienced in this insurance field, Safelite is unprofessional, rude, no show for scheduled appointments and causes damage to customer vehicles. Safelite Corporate needs to revamp their entire system from initial contact to scheduling to final repairs. Poor service - I will never personally use them.

My brand new car, 11 miles on it, new, was in the dealer for some additional features added. The technician cracked the windshield. We were told it could be 10-15 days before a new windshield could get here. We left for vacation to return 3 weeks later and no windshield, no update. After finding out all new windshields were sent to the factory for new cars, so therefore our dealership was last priority, my wife got a quote from Safelite. Long story short, Safelite replaced the windshield without compromising all the safety protects like lane departure and collision avoidance. Safelite fixed my windshield for the dealership, when the factory could not. A year later and all is good.

Hubby set up an appointment on a Wednesday to have a repair. When he got there, they said, "Sorry the crack is too far near the edge so you need it replaced." Fine. So he set up an appointment for them to come out and they said they'd waive the charge for that since he came all the way there after being told on the phone they could fix a crack a couple of inches long like he described. So he takes off work and waits the entire day and by 4 PM still no one shows up. He finally calls and they deny any of it ever happened and called him a liar. Wow. Never had a place say something like that before. I guess we'll look for someone who respects their customers. It sounds like they don't care.

This is fourth time we had to use this company for broken windshield. We own several vehicles and dump trucks are not checked enough by police. Safelite customer service is horrible. Tried to reach out due to them sending technicians with cheap Chinese replacement glass instead of original glass for high end vehicles. They cannot be reached in person on phone and if you get someone after waiting 20 min, person is rude. Phone takes clients in circles, technicians do not call ahead as promised. The safelite operator says their phone is having issues… this is a repeated answer!

The quality at the Port Charlotte FL location is....well for lack of better description....piss poor. My wife’s 2019 jeep windshield was replaced on 8/2. When she brought the car home after the work she wanted me to look at her windshield wipers. I did and noticed right away they were not timed correctly; they were crossing one another. So of course, I took a deeper dive at the job and noticed the trim at the lower edge of the new glass was damaged. This trim is part of the new glass, it is not off the old glass so clearly it should not be chipped up, cracked, and have what looks like it was gripped with some kind of pliers, which is exactly what it looked like. I also noticed some minor scratches in the paint and where the "technician" was leaning on the car his sweat was left behind on the front edge of the roof, both fenders and hood at both sides of the vehicle and he left his safety glasses in the cabin of the vehicle.

Safelite replaced my cracked windshield. But they failed to properly seal it, resulting in water seepage and some serious electrical damage. They refused to pay, citing their warranty required me to notify them before making any repairs. But what they don't consider is:

7/25/2022 2:00PM. When the technician arrived, I made a point of showing him the end seals for the glass which were inside the hatchback door on the respective sides of the vehicle so he could reinstall them. He finished his work and left. I needed to remove some items from the rear of the car. When I opened the hatchback, there was a trim retainer laying there as well as a bunch of the glass pieces from the broken glass. On inspection, I found that the left side trim did not fit as tight as the right side so I assumed that it came from that side. When I pulled the trim panel to install the retainer, I saw that he did not connect the right side wire for the glass heater. With the trim off, I also could see that he did not remove the tape he used to hold the glass in place when he installed it.

Ordered and scheduled an appointment seven (7) weeks ago. It was cancelled and I was told the replacement glass has not come in yet. Scheduled twice more (on my own) and was called again and told that they would call when the part came in. Still no word, no callback, no re-schedule and no replacement. I have called back three times with no results - again, 7 weeks. Went to a local glass place (Daniels Glass) and received immediate service and replacement. Don't claim what you can't provide, and don't get so big that you lose customers for lack of communication. Very disappointing.

Do not use Safelite in Fairless Hills, PA. The technician Joseph came to my house very friendly at first, stated that he was going to try to fix the crack in my windshield, but due to location he may not be able to get the machine on to fix it. Said he will call me if he is unable to do so. Asked me to sign a form verifying he was doing the job (form was covered by other papers and his cell phone so just thought it was a "he was here" form.) Go inside and get a call a few minutes later. He asked me to come out to discuss options since he could not get the machine on my windshield to fix the crack.

I received a phone call from the technician first thing in the morning stating he will be at my home at around 3 PM and will call me and give me an hour Leadway. My schedule time was between 12 and five at 5:30. I text the technician. He told me that he’s not coming to my house. He got wet and he’s no longer finishing his work. I received no phone call and waiting around for six hours!!! This company thinks the customer's time has no value. Do Not use this company. They are just a fortune 500 company. You’re no longer number one as a customer. You're just a number bad service. Communication is the key and all successful businesses. I’m sure their work is just like their communication. Very bad. For reading the other reviews I can say it was.

My appointment was scheduled 8 days out between 1-6pm. I had to schedule to be home all day to wait. At 2:15 I get a call from the company saying they had to cancel and reschedule for another week out. The man who called thought he would be smooth calling me baby. I would never use this company. I was warned by several people not to use them. I should have listened.

I came to the Safelite shop at 4200 N. Dupont Hwy Dover, Delaware to replace my Toyota Rav4 windshield on 6/25/2022 (Saturday). They have an additional windshield wipers replacement service. I thought it is nice to have an extra pair of wipers, so let them replace the wipers and requested to have my original wipers back. Not only did they do a slopy job and rude, they didn't give my original windshield wipers back. I insisted to have my wipers, they gave wrong ones and couldn't find my original ones. I had to come back on Monday (6/27/2022) to get my wipers.

So I used Charlottesville VA store as they were closest to us. They came out to my house to replace my 2020 Explorer ST cracked windshield on a Friday afternoon.. After almost 4 hours I was asked if they could come back on Monday. It turned out the windshield they got had the wrong style heat element wiring. So this left me with a SUV I couldn't drive for the weekend. But I was promised it would be fixed Monday. Monday rolls around and I received a text the tech would be onsite between 1-5. When 5pm came and went I called the manager Everet at the local store, and he said they didn't have me on the books for today. When I explained my car was undrivable, he promised to send someone out first thing in the morning.

Safelite won't repair, Safelite won't replace. They were supposed to come to my business today, 6-13-22, between the hours of 8AM and Noon. No show, no call. I contacted customer service and they said the technician isn't answering the phone. I called back later and they said the local office isn't answering their calls, but they would ask the technician (yeah, the one not answering calls) to call me. I spent the morning relocating the car to shaded areas since they can't work on a hot windshield.

My appointment yesterday in Rancho Cordova, Ca. was for 1-5pm, they did not show up or contact me. NOT HAPPY! I expect way more from a company a large as Safelite is. I can't believe they this is how they conduct their business.

Scheduled windshield replacement for today June 2nd between 8am-12pm. I rearranged my agenda accordingly. At 11am I am thinking that 12pm is only an hour away so I click the link in the text from last night to see if there was any updates and the appointment that was scheduled was no longer there! Just gone like it never existed. SO unprofessional and inconsiderate.

The company double billed me and refused to help. Their customer service rep hung up on me and the billing department suggested I wait a week to see what happens as they cannot see a double bill on their end. Since I paid with my ATM card I had to run to my bank before the start of a holiday weekend and cancel my card and get a new one.

I have a new Ram truck that got a chip in the front window right after I bought it. I took it to Safelite located at 26175 Jefferson Ave, Murrieta, CA on March 18, 2022 and after talking to the Rep. I decided to get the chip filled instead of a window replacement. 

I was told if I didn’t like the results they would apply what I paid ($123.83) for the chip repair toward the cost of a new window if I was buying it or to the copay if I was going through my insurance. Needless to say I didn’t like the results so I called my insurance company and opened a case to replace my window with factory glass. On April 9th, 2022, I went down to the same Safelite office I mentioned above to get my window replaced.

If you have this branch replacing your window, BEWARE!!! They were scheduled to do a rear glass replacement at my home. Before the appointment, I vacuumed all excess glass from the rear door area. My rear door was fully functional. I then left the van parked for the remainder of the week (4 days) only duct taping plastic over the damaged rear window. My wife was home when the technician arrived. After working on the replacement for an hour, the technician tells my wife that the rear door will not open/close. He tells her that he has to take it to the shop (15 min. drive w/traffic) across town. 3.5hrs later, my wife texts me at work telling me that the technician still has not brought the van back. She then calls the technician asking where is he with the van. He responded that he'll bring the van back. A total of 4hrs had passed that the van was taken from our home.

Had windshield replaced in 2021. This was in shop work. Scheduled 2 to 3 hours. Dropped off at scheduled AM time. Went back at closing time not ready. 2022 chip - canceled my appointment afternoon appoinment.

Was scheduled for Safelite to come to my home to replace windshield. They called day of canceled, rescheduled for me to come to them so I went to my appointment and they said, "Don't have your down and don't have your windshield." I filed complaint that I believe they should compensate me for wasting my time 2 different days and gas for 1hr total Drive I had to do for nothing, they told me Thomas will be calling me within 24/48 hrs, been over week nothing been on this. For almost month now they say they care and pride what they do but they don't. Something needs to be done because like they just tossing it side.

Just one month after replacing a 20 year old windshield, the new one just cracked. The car has no chip damage. This must have been an inferior glass or defective. I never read their warranty because I trusted the Miele work. Now I know better. Should have had it done at Toyota

I've heard all kinds of horror stories about this company. I'm finding out firsthand that they are true. I bought a 2019 Toyota with a replacement safelight windshield. It's now leaking and has filled car up with water. If you buy a pre owned car have a certified mechanic check the windshield. If it's an aftermarket safelight windshield don't buy the car. The warranty is not transferable. The windshield has less that 25k miles on it. Now I'm stuck with a huge repair bill. BEWARE!! Terrible company. Read and believe the bad reviews.

1st appt. they didn’t show. No call. 2nd appt. called 1 hour into the 8-12 time slot to say part is on backorder. I’d showed up to work 90 early to make the 8:00, again. 3rd appt. they scheduled it during a 8-12 slot where I had to deliver a. Webinar 10-11. Left message with office that key would be with receptionist, right inside office door. Tech called 10:40. I didn’t answer so they didn’t show. I called at 11:00 and he said he couldn’t return and that I should use a different company. He was busy. 4th appt. he shows and replaces the windshield. Left most of broken glass inside the vehicle. I complained to customer service. They linked me with Manassas Mgr. He asked see pics of the broken glass but gave me a bad email. I had confirmed what he gave me. Was without vehicle for 6 weeks. Literally the worse experience with any business in my 60 years.

Allstate made an appointment for these people to fix our windshield. They gave us a window of time 1-5. So we waited and waited, and waited. So we called the help line and of course they were closed. Not only did they not show, but not even any communication or an apology for wasting our time! I guess our time was not important. Terrible business practice. Chico Ca.

I've been working on my 1998 Ford E150 for about 7 months now restoring it and preparing it for travel around the US. I've reached the point where I'm about to paint the van and decided to have the windshield replaced due to some scratches and a couple of small chips. It did not need to be replaced but figured since I'm restoring it and before I paint it, it would be nice to have new glass to look out of.

Horrible experience with Safelite. 2011 BMW 3281. 6 inch crack in windshield from rock on the beltway. First attempt to repair left with 3 inch gap in the weather stripping. I called it in as a warranty situation and a different tech came out and attempted to fix it. He left the car with a broken windshield and black sealant handprints all over the car. That was called in again for warranty and I was informed that I had to wait two weeks for the sealant to set from the botched install before the glass could be replaced again. Two weeks later a third tech came out and replaced the broken replacement glass.

I made a claim for a broken windshield through Nationwide. Safelite administers windshield claims for Nationwide and I agreed to use them. I have a 2012 Mercedes that has lane-change sensors, rains sensors, cameras in windshield. They scheduled 5 appointments over 3 1/2 and came out 4 times. Each time they brought the wrong windshield. I had very specific conversations with them each time and they expressly acknowledged the need for the cameras and other options on the windshield. Each time they showed up with the wrong windshield. Today, I finally told them not to come back. I have an appointment with a local vendor to change the windshield in just a few days. I would never, ever use Safelite again.

I made an appointment with Safelite to have two windshield chips repaired - two weeks in advance. I arrived 10 minutes early and checked in with the front desk. I was told that a technician would be with me at 1:00pm (10 minutes). At1:15pm, nobody had come to see me. I went back to the front desk to ask whether anyone was going to see me for my 1:00pm appointment. I was told, "the technicians are all on break". I asked if is normal for Safelite to schedule work with customers when their technicians are on break. I was told that break is from 12:00 to 1:00pm and the young lady said she would go into the back to check. 10 minutes later, she returned to her seat without even looking at me. No technician ever came to see me. I walked out. This type of service is appalling and unforgivable.

If you need a windshield replaced go anywhere else. SAFELITE Auto Glass on 3201 ROSEDALE AVENUE, Richmond, Va. is totally unprofessional! They replaced my windshield on a two year old van & ripped up & tore the side weatherstripping & cowl at the bottom of the glass & left it all loose & pulled up. I didn't notice it till the next morning, cause I had to pick up my van in the dark. When I pointed it out them, they actually tried to say that it was like that when I brought it in there! My van is only two years old. There was nothing wrong with it, other than the crack in the glass. Their "technician" named Richard got super defensive when I pointed it out, & then started cursing me under his breath & calling me a "baby" cause I called him out on his shoddy work.

On December 20, 2021, I brought my vehicle to my local Safelite Autoglass (Columbia, MO) for a warranty repair on a windshield they previously replaced in November, 2019. Safelite advertises a "Nationwide Lifetime Warranty" which sounds fantastic, however, that's where their service ends. The windshield I purchased from Safelite developed a stress crack that began on the edge of the driver's side, and progressed toward the passenger side. There was no impact, or evidence of such. In fact, glass impacts caused by projectiles leave very, very clear evidence in the form of: concentric fracturing (spiderwebbing) and compressed glass. Think of *any* bullet hole in glass, or *any* time a rock cracks a window or windshield. It was painfully obvious the windshield simply developed a crack due low quality manufacturing, poor installation, or possibly both.

I called Safelite for a new windshield for my truck. I was quoted $380 for the windshield which I thought was reasonable. Safelite tried charging me another $380 for camera recalibration. I spoke to numerous auto glass technicians and was assured that this is a unnecessary charge. I was told that they prey on unsuspecting customers! Do your due diligence! Companies like this should be held accountable!

Safelite tech came to my home. Stated due to "possible" rust issue they would not install a new windshield on 2001 Olds Alero. They could have saved themselves and me the time if they were not going to install. Got Chips? Glass Co from Lapeer MI was more than happy to install a new windshield. There was only surface rust under old glass. Safelite was a waste of time and have lost all future business with myself and family. Got Chip?-5 Stars. Safelite-1 Star.

I had a claim for windshield replacement since 8/2021. I have been run around since then. 2 appts set by them and no shows both occasions, no calls to cancel. No calls to update the status. Ugly customer service people and you can hardly ever get through as their automated system is a nightmare. Excuse after excuse, one point the person I spoke with said the don't have my claim. In other words they lost it. Called dealership directly to say they can get glass for my SUV in less than a week. Never again will I use them or recommend. Not a reliable service.

I was referred to Safelite by Geico to replace my driver side glass. I have paid them the full cost of replacement and still after 3 month the replacement is not completed and they have caused me so much trouble. Here is a summary of my experience with Safelite: 1. I made an appointment and after about a month, the technicians showed up at my place (I paid extra for mobile service) with a new glass which upon opening the box in front of me they discovered the new glass is shattered! 2. The technicians left and found another glass at a warehouse and came for glass replacement, however they were obviously unskilled in replacement and they were trying to figure out how to do the replacement on-site which I found very strange.

Definitely do not recommend. As I am writing this, my car is still not finished, and they have provided absolutely terrible customer service. I had an appointment a week ago to get my windshield fixed in my driveway. The technician came out and told me that I would have to bring it to a body shop because there was rust under the windshield. Fine, I understand that so I found a body shop and left the car there and let Safelite know where it would be.

I had my front windshield replaced on my 2021 Subaru wrx on 11/27/2021 in Dothan Al. My appointment was actually on 11/26/2021 and their office is 1 hour and 45 minutes from my house. I get there on the 26th and they take my car back. Then they call me to the desk saying that they got my glass out and the new one won’t fit and can’t release my car to me as it’s not drivable. Said the warehouse sent the wrong glass. The office manager drives me home and tells me to come back the next day on the 27th and it will be ready. I picked up a trailer and drove back over to get my car. It was finished. I then hauled the car the next day to Schenectady New York On my way up I realized that there was no windshield molding around the glass and there’s a 3/4 of a inch gap between the edge of the glass and the windshield frame.

Took a new car (Ford Transit) that had a small crack on the front windshield to the Safelite in Bensonhurst, Brooklyn, NY location. The guys promised to order and replace, ended up ordering a wrong glass, then complained that they can not order and/or install the right glass. Meanwhile they took the old front windshield out and disassembled the plastic around the windshield and did not put it back; obviously the crack increased in size and now it was along the whole glass. They put the old one back, improperly (it was shaking), and to my question whether or not it is safe to drive like that (I was going for a long, 1000+miles drive), said that it's safe.

Do Yourself a Favor – Stay Away From This Business! If you’re considering taking your car to Safelite AutoGlass for repairs, please read this review so you understand up front how they operate. This business has very poor management, their workmanship is not consistent, and they are very inconsiderate of their customer’s time. Last January, I brought my Mercedes in to have the rear passenger window replaced due to a break-in. An older guy, who looked like he had a lot of experience, worked on my car. When he was finished, I checked it over, paid the bill, and gave him a tip for doing a great job. (Note: there is a window between the waiting room and the shop so you can watch the technicians working on your car).

They did replace the windshield after bumbling around for while and calling a second van. Then they damaged a gate post pulling out. The driver denied it and accused me of damaging it. The manager of the Westchester store then was rude and defended his driver. No customer service. Now going to corporate and to local police to resolve. They are very hostile to their customers. I'd avoid.

I showed up to my 1:30 appointment on time. I was told they were a little bit behind. Waited 45 minutes until they were finally able to take me in which at that time I couldn't stay had to pick up kids from school. Wasted an hour and a half of my day and 30 miles round-trip in a full-size truck. I called and asked if they would be able to come to my house and do it there and they wanted to charge me $20 more. The person on the phone said there was no one there that could do anything about it. All I would've asked for is a phone call letting me know that they are shortstaffed and that there's going to be a wait I could've save myself a trip and rescheduled. There are no less than six people in that office. All on the phone. One of them could've called me.

The technician showed up on time and did a great job or so I thought. Apparently he forgot to remove my security alarm and remote start, I know that he forgot because he almost ripped all of the wiring out of the receiver. At some point he realized it and stopped pulling, but it was too late, it no longer works. I called them to tell them and was told that I needed another technician to come out to ensure I am not lying. They made appointment from 1200-1600. I left my car and drove my wife's. At 1630 when they still had not showed up, I called and the technician lied and said he called and came by. So my advice is to use them at your own risk because they have absolutely NO CREDIBILITY!

Brought the wrong part and would not give me a new date for installation. Said a manager would call but never heard from one. This company sucks. Do not use them. They did not follow up on when they would install.

Called yesterday. Set up an appointment to get a new windshield for the blazer. Stressed several times windshield out already. Needed new windshield and rubber around it. Even give VIN # to ensure right windshield. Schedule for today and they screwed it up. The lady put it in for repair instead of new windshield. Sat here for 5hrs wasting my time. Another guy called. Said was not his fault. Expected me to leave our garage unlocked or to give someone else a key to our garage. Very rude people to deal with. I even called back and they basically said not their fault nothing they could do. This was their fault and they are not willing to work with their customer. Very unprofessional! I will never do business with them again.

If you're in the market for a company with horrible customer service and a useless warranty... then you've come to the right place! Safelite will happily screw up your installation and charge you top dollar. Then, when the poor installation becomes a problem, their nationwide network of service shops will promise to set things right, bill corporate for a full replacement and repair, then simply fill your car window's gaps with caulk.

I purchases a used car at Toyota of Plano, the front windshield had to be replaced. It was replaced under a special arrangement between Safelite and the Dealership in which there is no warranty. An independent glass company informed me that the Glass does not meet DOT safety regulations making it dangerous in case of an accident, The window leaked continuously across the top because the seal was not properly cleaned and primed, which has caused damage to the head line. Safelite has not answered my calls, and the dealership refused to help.

They were amazing and super quick. I was able to get my car fixed right at my house. The price was so low. I have recommended them to everyone that I know. Super convenient when you need them. Their customer service is impeccable.

Safelite replaced windshield at Ford Dealership prior to us purchasing SUV. A year late the rubber seal started coming off around the top of windshield while going down the road. Since Safelite has a warranty, I called and they refused to fix it stating the warranty is void upon transfer of vehicle ownership. Ford dealership refuses to fix it stating it was a Safelite repair. With that being said, DO NOT use Safelite due to poor installation. Make sure to note when you purchase or sell your vehicle, the warranty is void! Going to refer other businesses than Safelite due to poor workmanship!

September 2. Had chip repair on windshield on lower passenger side about 2 " long. As soon as chip happened I didn't drive or wash until repaired. Repaired and tech said could take thru car wash now with no problem. Waited one day, then washed. Repair was done poorly as now getting worse. Tech told me if repair fails can get money placed towards new windshield, about 800 for new so would put the 60 (insurance paid) towards new windshield cost. Told me twice so I guess he would do poor job so I have to get new windshield. I never have seen such a poor job on chip repair that should have lasted a lifetime that is already failing just after a car wash.

I needed a windshield replaced and it was covered under my insurance. My agent called Safelite and had them call me. They exchanged all of the claim information. I lost the message so I called Safelite... What a JOKE. You have to go online now and cannot speak to anyone. They wanted me to go through all the things that were already done between Safelite and my agent. Safelite has lost all perspective on what customer service is all about. Dumping them for another vendor!!!!

Our windshield was broke .. Our ins carrier Hartford recommended Safelite. The experience was awesome. The appt done on line very easy and Safelite responded immediately, no waits. They were so courteous and knowledgeable. Great customer service is hard to come by but Safelite is A+.

They were very accommodating to schedule. Communication the whole way… They showed up exactly when they said and where they said and he left my windshield like nothing ever happened. Loved the service but above else the communication. Most places you hear radio silence until the work is done. They were very attentive and genuinely seemed interested in my satisfaction.

The company is great. They go above and beyond. Help you out to get windshield out in your car. They do good job. No leak after put in. They lot better than dealership to help you out when you need to come out. Fast service.

Recently had an appointment at 9am so that I can get to NC to see my son for his birthday. I get out of work at 4pm so I figured it would be a great appointment. They did not start my car till 12:30pm, received a call at 12:50pm saying they cracked it worse and cannot do the job that day. I let them know my plans, I was told drive it anyway. The window will not crash in on you. I said if it cracks and I can't see then what. I was told if I crash that's what insurance is for. Nonetheless, they refused me a rental or an apology for now having to miss my trip. Long story short, not only did I not get an apology I waited 7 days to get my car fixed. Was promised upper management would call to find out what happened.. Guess what? NO ONE EVER CALLED... HORRIBLE EXPERIENCE!!!

Would not honor their written 30 day warranty on defective or workmanship. Had my back window replaced and a week later it was leaking and cracked. Called. No response. Went back to the site and they said there was nothing they could do. Wouldn’t even inspect their work. Do not service your vehicle with them. I went to them for their names and warranty claims. Finding mom and pop competitors are cheaper and more friendly. So disappointed that wouldn’t honor their written warranty or even inspect their work. You can find better service elsewhere.

They charge much more than their competition. Also, my window made a lot of noise after they repaired the glass. I had to go back there. There were fragments of glass left in. They should have heard that after testing the window. Perhaps they did not test the window after they replaced the glass, which is not smart, needless to say.

Here is the Story in an email written to Safelite in 2019 that goes unanswered to this day: I never received a response to my survey response to the Safelite Warranty not being honored due to rust that was from a replacement done by Safelite in 2009 on my vehicle that cracked in June 2019. It has been just about 1.5 years with no response. This morning 3 6 21 I went to a Safelite Dealer with the same cracked windshield in the same (upper right corner passenger side).

They lied to me 2x on the phone, overcharged me and told me I was lying about the existence of a coupon code. When I sent in a screenshot they then said it was only valid if I entered it and I told them I had but it wasn't on the order. They said they couldn't do anything and neither could a supervisor. Then finally when I proved they were lying they fixed my order, applied the coupon code and when I asked to speak to a supervisor as I wasn't happy about being lied to and being treated that way I was disconnected. PS I got a replacement windshield for cheaper than their discounted price that is just as good of quality. Do not use them. They have terrible ethics.

I checked my voice mail 2 days later and did find a voicemail from the company.

Says to stay on hold for an agent, and one never comes - hangs up on you. I want to speak to someone, not a friggin computer. Horrible service! Call the damn customer back - you are all idiots. This is **.

In July 2019, I had Safelite (San Rafael, California) replace a damaged windshield on my small RV built on a Sprinter Van chassis. I was charged $1,264.60 to have the windshield replaced with an OEM windshield that was ordered specially for my replacement. When the tech was finished and washing the windshield, he noticed an issue at the top center in the dark area where the camera was located. He called over another employee to examine it. I was told that there was a small crack but that it would not be a problem because it is in the dark area and would not be visible.

They do not replace with OEM glass by default. The glass is softer, and it's very easily scratched and chipped. My new windshield has been on fewer than 3 months, and there are already some smaller chips and scratches from me barely driving the car due to COVID. I even got the $20-a-piece new wipers to prevent scratching.

I had to put in a claim to have my windshield replaced and first they have Auto Glass Experience come out and they have the wrong windshield. That is another complaint about a horrible company that you cannot reach. Then I had Safelite tech comes out with a windshield and after reviewing my VIN, tells me he has the wrong windshield and then had to reschedule my appointment and wanted me to wait another week and I insisted they come out the next day and they were not to pleased. Then the next day the tech comes back and does the work and meanwhile I was not aware that they had taken photos previously and claim my window had additional issues and they did not do it.

They ruined my vehicle and tried to use glue to hide the fact. My trunk now opens while driving, part of the top flew off while on the highway. They still haven't made it right and never apologized. Very sneaky practices.

I got my windshield replaced today at Safelite AutoGlass and when driving my vehicle home my girlfriend got scratched by glass leftover from the windshield repair. We found at least 13 more pieces scattered around.

They showed up an hour after the appointment Schedule. I contacted customer service and no one at customer service could give me any answers. They have gone from being grade A service provider to less than an F. I will never use Safelite again.

I am deeply disappointed with their predatory insurance claim pricing policy. Prior to filing an insurance claim for a windshield replacement, I received a Safelite OEE (Original Equipment Equivalent) windshield quote for $320 plus taxes and additional fees. However, I went through their insurance comprehensive claim process and paid my $500 deductible for an OEM (Original Manufacturer Equipment) windshield. But, was told by the local Safelite associate the day after the installation, that because the OEM windshield was not in stock the OEE windshield was installed and the $500 deductible was still assessed, as well as an additional $304 bill to my insurance.

I had to take my car to Safelite 3x's and they still didn't get it right. Finally, I had to request a refund so that I can take my car to another place and have the windshield properly installed. Safelite's mgr said that he received approval for a refund, but two weeks later I had to follow up because I never received any confirmation. Every time I called and went down to the location they had a different reason. I am so frustrated and through with this type of service. Where a company just doesn't care how they treat a customer have they've delivered bad service. All they care about is their bottom line profits.

May 7,2021 I have made an appointment with Safelite Autoglass Service and upon reserving an appointment I have paid online $533.14 right away. Work order number: **. Scheduled on Monday (May 10, 2021 12 noon to 5pm). The day of schedule comes, I have received couple of emails and texts confirming the appointment. And I have contacted Safelite thru the phone (I was held for 45 minutes. No one answered) and talked to their chat reps twice Michael and Amanda they can't help. All they're saying is there is nothing more they can do except confirming the appointment and that there is no special note whatsoever.

I have an insurance policy with Geico. They only work with Safelite in NYC for direct payments so have to use them. They have rescheduled my appointment four times already. The first time they rescheduled once I had already driven there. The other three times it's one day before the appointment. The windshield for my car is available from the manufacturer and several vendors as I have called directly.

I made an appointment online to have my windshield repaired. Between 0800-1200 was the window for them to be at my home, My credit card was charged for the repair and the extra fee for mobile repair. I waited all morning for the tech to arrive and he never did. Finally, at 3 pm I called the only number I could find online. He found my repair order with no problem. He put me on hold for about 15 mins. He came back and told me that the local dealer would be calling me to get a tech out tonight. The local call came and I was told there was no one in my area for a repair today and I had to reschedule.

I own a 2014 GNC, ACADIA. My windshield has taken much abuse before a rock fell off the sand truck and cracked it. I waited three years to replace it and was recommended by my trusted mechanic to use Safelite AutoGlass service. I made an "online appointment" with few questions in regard to my windshield HUD (a specialty I had no clue about). Six days later I drove to Sunland CA, and had the window replaced. After 10 days of a road trip, I decided to wash my dirty auto and lifted windshield wipers. The right wiper became caught in the towel, came apart, and smacked the right corner of the window, and cracked it.

I hate trying to reach someone at this lousy company. I cannot even get someone on the phone to ask a simple question, because their automated system assumes everyone is calling to schedule an appointment. They really need to fix this quickly because I started to go with another company that answers their phone lines. I need to be able to speak to a human being, not a stupid machine that won't allow you to even speak to anyone, even after it says it's putting the call through. Answer your phones Safelite. Your company is not the only company that does auto glass.

I had a 10:30am appointment that was made 2 weeks ago at Safelite-Austin on Howard Road location to replace and calibrate the front windshield of my Cadillac XTS on 03/16/2021. The weather was overcast and the road a little damp. After a 45 minute drive with traffic, I’m now pulling into their parking lot of Safelite. I get a call from their office 512.634.2904 to tell me that the roads are damp, and have to reschedule. What? Hello, I saw the weather last night said rain on the forecast, and you're telling me as I’m pulling into the parking lot, drove 45 min and cleared my work schedule to get this done, as it cannot pass state inspection with a cracked windshield, and you don’t want to replace the windshield today? I spoke to the tech and he said it could take all day, fine I will stay until it gets done, then the Manager said it won’t be done today. Now I’m confused?

The windshield has the noticeable ripples on the passenger side even with the OEM (as they said and there's Toyota written on it), however, bit better than the Chinese one they installed before and I am not interested in torturing my car by replacing the glass on and on and until I really feel for it, I'll just leave it as it is right now! One thing I forgot to mention that the employees I talked to (along with the technicians) were nice but I really do think that they need to fix this issue with cheap disputed glasses. 2 stars for them only.

I contacted Safelite AutoGlass to repair a chip on my car's front windshield. Everything was great except that the installer did not have on a mask and wore no gloves when clearly they stated that their technicians will wear a mask and gloves. I was very disappointed by that.

Safelite AutoGlass is the worst company ever, they scratch your car and when you confront them and show them the scratches, they deny it, the worst place to take your car. They have no respect for people's property.

Unfortunately, I did not read the reviews provided here otherwise I would never have tried to have the small rock chip repaired. After my failed chip repair I was told that machines do the repair of rock chips now, not humans and it is with pressure forced sealing of the chip. There are also heat and cold issues that can contribute to failures among other things. My repair was done in September in Southern Texas during hot weather. Although at a glance you see their workmanship guarantee and feel comfortable but after reading all the gibberish, in layman terms the guarantee only offers you a credit of what has been paid toward a new windshield, NO WONDER THERE ARE SO MANY FAILED chip repairs!

Zero stars, if possible. I purchased a repair of a tiny (2 mm at most) chip in my windshield. Before agreeing to the repair I was NOT given in verbal or written form any information about the fact that the repair may cause the crack to open further and require a new windshield. If I knew this damage could happen, I would have never agreed to the repair. Within a week of the work, my chip had transformed into a larger crack requiring a new windshield, which is not possible with authentic parts in my case. Again, I would have never agreed to the repair had I known in advance this could happen.

We had a crack in our windshield (it did not leak). Our insurance company had us go to Safelite. Three windshields later, our car is still leaking water. They have ruined our carpet in the car. When you call they just say they will send someone out to look at it. Also after one of the replacements, the weather stripping on the outside came off while driving. Very frustrating...

I went in for a simple windshield replacement. They said it would be done in an hour and half; it took them 5 hours to replace my windshield. They said they found rust and "fixed" it but they never called me. Last time I checked anytime work needs to be done that it is not on the work order requires customer approval; they never got my approval. I picked up my truck and later that day part of my cowl fell out at which point I found several screws missing and laying out not installed. After replacing my cowl myself I noticed that one of the mounting tabs for the windshield was missing.

I had a broken windshield and need the replacement. I called Safelite for an appointment. It recommended me to make an appointment using its website. After the appointment, a technician came to my house and found that he brought the wrong type of windshield. He then changed the appointment to the next day. A different technician brought a new windshield the next day, after he cut my windshield into several pieces, he found that the new windshield still did not fit. He then glued the old windshield back to my car, and said that he will have to order the correct windshield again. I was scared to death when I drove my glued-back and cut into several pieces windshield to work.

1st visit one week ago. Technician installed windshield, worked for over 3 hrs and could not calibrate the forward-facing cameras. I got sent home for a week without cameras, cruise control or driver mitigation. 2nd visit today, 4 hr wait WHILE they worked on another car forward-facing cameras and NEVER got his car to work. They had installed my windshield then I WAITED for my TURN with the one computer. They finally got my car in the stall and it was finished in about another 45 minutes. I WILL NEVER GO TO SAFELITE AGAIN.

Before I get started with the issue, I would like to say that the two technicians Daniel on day one and Isaac on day two were wonderful when it came to being professional and courteous. So now to the issue at hand; I took my 2019 Acura MDX in to have the windshield replaced. Not happy with the overall experience. I had to have two different appointments that I did not make a fuss over but now I need a third appointment...not happy.

This is a huge gimmick!!! The tech will come and state and I quote "the crack may still show but it will be much less noticeable." I can deal with that verses the crack getting worse in time and less cosmetic issues is okay. I paid $167 for one little not even a pencil head size chip and and 1 and 1/2 inch crack to be filled. The pencil size one had improvement even though there are small hairline cracks around it now but the other looks like he didn't do anything. So what the gimmick is is you are not satisfied with the result they will that the price of the repair off of a NEW WINDSHIELD. If the tech and or the wording in the advertisement has stated...by performing this procedure the cosmetic visualization will likely not change in appearance at all, I would for $167 thought twice about getting this done and simply got the windshield replaced once the crack got to that point.

It's impossible to get a real person on the phone at Safelite. And the insurance company sent several emails saying I wanted an OEM Mercedes windshield not some cheap Chinese trash. And l left $100 extra on the seat to pay for the upgrade. They did not install OEM glass. And again, all I get is a recorded message saying it's not possible to speak to anyone. Nightmare company.

Windshield chipped 3 weeks after replacement. They claim to have a warranty but state this is not covered. They would like to charge me to repair a three-week-old windshield. I will take my business elsewhere and suggest that you do the same.

I had my windshield on my 2017 Kia Sorento replaced due to a stone chip and crack. Fortunately I had glass coverage but my problems started AFTER new windshield was installed. Safelite claims that the auto defrost sensor on the windshield tested bad on a PRE scan. I was never told this and they went ahead and used the bad sensor on the new windshield. I began having problems and went back only to be told that was my problem as the sensor was bad on the old windshield. I was never told this was bad. Had I known I would have had the sensor replaced under warranty at the Kia dealer first and then had the windshield replaced. Had to buy sensor out of pocket and now safelite will not reimburse me as dealer will not cover because the sensor was tampered with. Will not do business with Safelite again. Beware. If you need work done use your dealer, not Safelite.

Miguel Safelite Mobile Technician Fixed a huge crack in my windshield in triple digit weather and no shade. I was very impressed with fixed window. Looks new and very clean. Also got window glass cleaner. Thank you very much and for coming early than later. Very appreciated????

This is my second unhappy experience with Safelite. A storm blew a sign into my windshield while I was at work. It was late so I reported the damage to my insurance company via a partner service they use. The next day, I didn't hear anything back so I contacted my local agent who told me to just set up with Safelite myself. I called and was on hold through a phone tree until finally getting a message they are only making appts online due to Covid. Fine, I set up an appt. for the following Monday (6 days later). While setting it up, I used a promo code that was supposed to take $35 off the self-pay price. I asked them to check my insurance because I thought I had $100 deductible on glass. I got a confirmation message that had no price listed but said they were waiting on my deductible.

Our insurance company referred us to Safelite and we are more than pleased with the service we received. Very fast, courteous and professional are the only words to describe our window replacement experience. Brought our Lincoln Navigator in for a window replacement and was completed in minutes. Thank you to the Safelite professionals that assisted us and stay safe.

We used SafeLite to fill a chip in our windshield. They ended up causing a crack during the repair, which required us to replace the windshield instead of just fill the chip. Within 24 hours of replacing the entire windshield, we had a new crack. SafeLite insists that it was caused by something hitting the windshield and it was not their fault. When I questioned the quality of their materials if their windshield can't last 24 hours, the manager told me "it happens all the time". They wouldn't stand by their work and wouldn't work with us at all. We ended up going elsewhere to have the 2nd windshield replaced and had a much better experience. We'll never use SafeLite again.

Repair w/o ** was a repair of a chip in the windshield. The "Repair" fell out. When I contacted Safelite for warranty repair, I was told they could only sell me a new windshield. At the time of the repair, I asked about the warranty and did not get a straight answer. Now I know why. The warranty is worthless. Funny part is, they say that it's a lifetime warranty. Never again.

From start to after service this was the worst experience I have ever had with auto repair. Technician arrived late and was a sweaty mess, smelled foul and did not seem to respect the fact that he was working in my garage. There was no respect for social distancing or sanitation. The windshield actually looks worse after the repair. Further, the technician apparently did not close my door properly which caused an interior light to stay on and drained my battery. This resulted in my having to spend more time with roadside assistance. Neither the technician or Safelite customer service would return my calls, text or email. I will never ever use Safelite again!!!

They replaced my OE Mercedes-Benz windshield with a Polish 'NordGlass' (DOT765). Now my rain/light sensor isn't working correctly. Tried the reset instructions from ** to reset it, still not working correctly. MB of Kansas City said the aftermarket glass has a different transparency and can effect the IR sensors, thus causing erratic performance of the wipers in auto mode. Well I'm getting the Safelite Hustle on the issue so looks like I'm on the hook to figure this one out $$$$ myself. I would avoid Safelite, for most vehicle's I'm sure they do fine work but if you have a car with any sensors look elsewhere and insist on OE (Not OEM, learn the difference) glass. Going round and round with State Fraud now as this started from a glass claim.

Safelite in San Antonio, TX scheduled a windshield appointment at my house with earliest available three weeks wait. On the day of service, they called and said they had no one available and next appointment would in two more weeks. I will rate their service work if they ever perform it. I suggest you find another company if you need quick service.

So I had a chip in my windshield scheduled a appt for Monday Fri. 8 to 12 at my house. No one ever showed up. Customer service did not seem to care and told me to reschedule. I rescheduled my appointment for Thursday from between 8 and 12. At 11:45 I got a call. They had to cancel. Could not give me a reason. So I waited for 7 hours 45 minutes and my windshield is still chipped.

I had my windshield replaced due to a crack. I dropped the truck off early and asked if I would be able to pick the truck up later if I went out of town, if not I wouldn’t go out of town. I was assured I could get my vehicle. I come back to it being locked up. Now I can’t get it for the weekend, work 12 hour shifts which start before they open and end after they close. I got it worked on during a day off. Now how do I get to work? Liars, hypocrites!

A "system glitch" informed me my visit would be $0. I was called before my appointment "because the technician couldn't show." I was more than happy to reschedule. I was then sent an email which I thought was just conformation the time had change. APPARENTLY, they used this email to also write in they would be increasing my price to $260. They also added a COVID fee of $10 we were unaware of. As many are feeling right now, extra money is not really in our pockets. We were not aware what the price was to be until after the service was performed. It seems as though someone did realize the "system glitch" and tried to pull one over us. After several frustrating phone calls with Safelite and Progressive, I have lost contact with safelite. I will be posting this wherever I can and telling whomever I can about this awful, screwing experience I received.

Had my windshield replaced by Safelite and the rearview mirror immediately fell off. Customer service first suggested that I must have pulled it off (?) and then told me that the tech would not come out to fix it, but that I could go in to a storefront to have it fixed. They would not allow me to make an appointment, but assured me I wouldn’t have to wait. I ended up waiting three hours and then the rearview mirror fell off while I was driving home. They still would not send a tech to repair or allow me to make an appointment, so I had to go back to the shop and wait another 2 hours. These people are a waste of time and money. Go literally anywhere else!

Made appointment over phone, verbal quote, 10 day wait before scheduled date. Never got it in writing. On day of appt I got a confirm for time 12-5 pm, confirming action, year and model of car. After ringing bell Safelite installer asks me what is he there for! I reminded him of confirm. he calls office then throws out a quote 3x over what I had verbally been given. Terminated further discussion, ordered windshield on line, will install it myself. also, they never gave the $35 off after peppering me with emails. My buddy went thru similar, except they never even showed up! Twice. Use a local shop that actually cares! I gave one star because it's required.

Booking the appointment to fix a small chip in my windshield was easy enough. Jokes on me though as my $160 chip repair turned into an entire windshield replacement thanks to this nonchalant “technician” cracking my entire windshield. Now I’m 5 phone calls, an insurance claim, 3 glass shop phone calls and a “recalibration” appointment deep. Costing over $500 during our pandemic. To add insult to the literally injury this guy cussed, he could not have cared less. Seemed to be business as usual for Safelite. I would never go anywhere near this company again and if you choose to... good luck to you, your car and your money.

While attempting to repair a small chip from hail, Safelite caused a 3-4 inch crack in my windshield. I know this can happen, as glass is unpredictable. But the tech assured me over and over that the crack was sealed and safe. With a day, the crack had grown 3 more inches. Within a week, it was over a 12 inches. And they will do nothing about it except credit the cost of the botched repair itself back to my insurance. They take no responsibility for the damage itself and I am left with a cracked windshield that cannot be repaired, only replaced. I would have been MUCH better off never utilizing their services.

I made an appointment for a windshield repair on Thursday at 8:00am, had to wait until the next day, Friday, at 1:00pm for the repairman to show up only for him to inform me he came with the wrong windshield for me car, regardless of them having the specifications for my vehicle. Then the repairman tells me I have to wait until Monday? It is a major inconvenience to someone to have to put up with that when they thought it was gonna be taken care of. Unacceptable, as a professional business they must be able to right these wrongs to satisfy the customer. A larger inconvenience is not the answer!

Prepaid an Appointment with Safelite to come to me to replace the Windshield in my Truck. Advised them that I had rust around the frame. Ended up having to come into the local shop to have them look at my truck. There was a small amount of rust once they removed the Windshield but nothing that look too bad. The manager refused to install the new windshield even though I agreed the warranty would be void because of the rust. They did however install my old windshield back in my Truck and let me drive it away. Then they took forever to refund my money for the non-visit. I ended up getting the windshield replaced for 1/2 the cost of Safelite at a local shop. WILL NEVER USE THIS COMPANY AGAIN!

I called Safelite to ask if they replace rear sliding windshields. The phone representative said yes and took down my information. I didnt want to take it to the dealer because of price. I was happy to find out they do replace rear sliders. The lady gave me a price of 315.00. Perfect! That's a good price! I told her! Are you sure? It's the whole rear slider that is leaking and I just want a new one. She said yes and I was scheduled at work. Service was 8am to 10am. The driver called and said I'm his 4th stop.

I highly recommend taking photos of your car before any work begins. I recently had my windshield replaced and during the process they significantly scratched the paint off the frame around the windshield. I will preface this complaint with the knowledge that there is currently a recall on my particular paint due to flaking and ultimately that is likely the cause of the paint to flake off, however it’s the highly unprofessional responses and handling of the situation that infuriates me. At the time of the replacement, there was no indication of any flaking paint. The installer came and left and never mentioned anything to me about the paint coming off. I noticed the scratches hours later so I took pictures and submitted them for a claim. Safelite sent someone out to review and take pictures of the damage a few days later.

I recently paid over $450 for a windshield for my daughter. The service person missed the appointment twice, on the third appointment informed her that the service could not be made. I still have not received my money back.

Has my windshield replaced, the trim is not where it should be and it was a bad installation. But my real problem is with the technician who flirted with my wife while I was not home making her feel at risk. If and when satellite returns my call I will bring it to their attention but I will not use them again.

I have not had windshield wipers since January and it is now May due to a faulty installation by Safelite. My car is a Mercedes and the company knowingly installed the incorrect windshield. They have scheduled repairs and then not shown up on appointed dates and not called or even showed concern that no one showed. For five months they have said that they cannot get a part when a Mercedes dealer is one mile from the local shop. I would recommend anyone but this company.

Small chip turns into 2 inch crack. Safelite Glass time frame 8-12. No call from repairman. I had to call safe lite to find out if he was coming. He finally shows up at 1:45 and he makes my windshield worse. Unbelievable then tells me I can just get a new one and use my insurance. I didn’t plan on getting a new windshield. I’ve gotten my windshield fixed before on other cars and I just really can’t believe that I let this company touch my vehicle. Never again I would not recommend this company. The worst job I’ve ever seen. Thanks for nothing especially during this terrible time. Called office and they pretty much said the same thing talking about my deductible and my insurance company. Terrible employees. Terrible service. DON’T USE SAFE LITE GLASS

Respectful and friendly. Fast and did a great job. You couldn't ask or find greater service. They came to my house to do the repair even during the coronavirus 19 pandemic. He even wiped down my dash and windows.

Tyler was professional, experienced and very careful during a virus crisis in our country. The replaced windshield was just what we had hoped for. I would recommend Safelite and Tyler to anyone. During a time when service is not what it was when I was young I was impressed.

The Safelite Lie: Trust this sorry company at your peril. If you have watched an hour of cable TV, you know Pascal, the friendly Safelite technician. You know the ad: Two friends on a road trip come back to their car to find their windshield cracked. No problem. They call Safelite and Pascal is out in a jiffy and fixes it on the spot while ‘’the girls’’ enjoy lunch. And, in a happy ending, there’s no charge either, with most insurance. ‘’Safelite repair, Safelite replace,’’ the cheery jingle concludes. You’ve heard it dozens of times. Now I’ve never met Pascal, but let me tell you about my experience with the corporate giant called Safelite, which bills itself as the nation’s ‘’leading’’ vehicle glass replacement company.

After installing my windshield my check engine light was on due to the technician not calibrating correctly. I was told I would be responsible for taking it to a dealership and paying the service fee. Then his supervisor had the nerve to try and claim my check engine light was already on. Do not use these people. He was rude and did not even come during the specific time window. He came an hour and a half early causing me to have to leave work.

My daughter took vehicle in because windshield was leaking and had been since install by local Honda dealer. I was hoping they could reuse glass but they could not. She called and told me what the charge was and I thought it was high. I got online and researched and saw that Safelite had online quotes. I thought OK and entered make, model, trim, the fact it had sensors. The quote came back much lower. When I called Safelite they came back with tax, disposal, shop supplies. I told them I know all that and it is on the website. Then they came back with calibration of safety sensors. I explained that I listed that on the options when I obtained the quote. In my mind they are intentionally lowballing quotes to get people to commit. Only business they will ever get from me will be warranty work on daughter's vehicle. I am sure that they are screening reviews on their website. So will find very few negative ones there but I bet it is 50-50 on other sites.

I booked an appointment to have our windshield replaced through insurance. We canceled after finding out that it would be cheaper to pay out of pocket and attempted to book another appointment. AFTER paying $334 for the appointment, the window pops up that our appointment could not be scheduled at this time and that someone would be reaching out to us within 30 minutes. An hour passed and no one reached out. I chatted with Shaneese who was not helpful and told me to call in as both of our work orders had been canceled. Mind you, we only canceled the one through our insurance. I called the number provided by Shaneese and apparently it was the wrong number for the issue I had.

If I could give zero stars, I would. It took them 30 days to TRY to replace my driver's side window. They came out with the wrong window 3 times... even after taking my window out. I dunno. Maybe compare it to the 3rd one you’re bringing out? Tore off my window visor (never gave it back to me) and broke my door handle connection. I called another company and they replaced it within an hour. This after being without a car for 30 days. I have never had such a horrible experience with a company. I wouldn’t recommend this company to my worse enemy.

Updated on 09/25/2020: Safelite came out 3 times. They broke multiple things while fixing the windshield. They gave me a hard time fixing what they broke. My windshield wipers arm is still not cleaning the whole windshield. I will never use them again.

We got a large rock to our windshield April 2019. Our insurance covered Safelite 100% so we went with them. It was initially great because they came to my work and replaced my windshield. As a busy mom who works full time it was a blessing, until the next day. My window started to vibrate obnoxiously any time we went on the highway or interstate. Over 55 mph and you thought the window was going to fly off.

I definitely recommend Safelite AutoGlass. Needed to replace my windshield, called them on Monday and they scheduled for Tuesday (the day after). They texted me to tell they were going to be late 5 minutes. So sweet. The work was done and they replaced my wipers as I asked too. Just loved it.

Went to the website as advised when I called and scheduled a home visit for windshield repair. I was given a four hour window and waited five before trying to call. After a useless chat session I finally got to a live body who simply said the guy couldn't make it until Thursday, two days from now. I drive for a living and needed my car repaired ASAP. TOTALLY USELESS!!!!

Now that they are so big, they are jacking up their prices. Needed a price for a Toyota Sienna windshield. Safelite quoted: $319.99 at shop replacement, plus a Disposal fee $9.99, plus tax and $34.99 if it was to be a mobile service. So my mobile service price is about $364.98 plus any other parts and service and tax (differs by state). Called other companies they all ranged around @250.00. Safelite $365.00. Others $250.00. The more glass companies they swallow, the higher the price and the lousier the service. Gotta go and call anyone else to get the windshield.

Our first appointment had to be rescheduled because the wrong windshield came in. I understand that. However, our second appointment was scheduled for between 8:00-10:00 am. We are a business and our van would be out of service during this time, and also the tech in the particular van cannot service customers. The Safelite tech called here about 8:15 this morning and said we are 5th on his schedule today. What happened to our morning appointment of 8-10 am? We have had 3 calls into Safelite to find out what is going on and each call was a 30 minute wait to talk with someone. The technician is finally on his way to see us @ 3:00 pm. I completely understand that things happen, but to just leave us in the dark and not call us with an update is crazy. If the company I work for did that, we would not have any customers. I will not recommend Safelite to anyone.

Here is why I would not use this company: 1. We drove our car to a Safelite office to get a new windshield, after a flying rock cracked our windshield halfway across. They inspected the vehicle, gave us a quote and set up an appointment for several days later, because they had to order the windshield. We were impressed with the initial dealer, and they gave us a very good rate.

Made an appt through representative, not the actual location. I was asked question about my particular windshield. After waiting over an hour, they have the wrong shield.? It is missing the heater connection for the wipers. We had already ok’d a scratch on the shield, with a discount. We drove 40 minutes to the location to have it replaced.... Still waiting.... 1 hour and 40 minutes and counting.

So it's been a year now going into number two. Safelite as of last month finally found the leak, but the four times one replacement three warranty fixes they claimed the same thing. So finally after finding the leak the claim responsibility but refuse to pay for the damages. I have proof and have given them everything done everything and I have spoke with lawyers, but I'm poor to be honest and cannot afford the 3000$ to retain and move forward, look just have Safelite water test in front of you the owner. And as consumers we have the right to when entering a contract to get every guarantee that comes with it. Look and when they fixed it it was so unprofessional and negligent then next week they offer to pay me basically to bring my car and allow them to cover up the almost criminal what I would call property destruction or vandalism.

Technician Justin and trainee Chris were great, very knowledgeable of the job, fast and super friendly. I’m Very pleased with all that was done ????. Thanks for everything!!!!

I had a small round nick in my windshield due to a rock hitting it while I was driving along a freeway. I called Safelite to have the damage repaired to prevent the nick from spreading. When the service rep completed the work, the small nick was not only much more obvious it also had several hairline cracks, one over an inch long, radiating from it. Had I known the repair would make things worse, I would have never called Safelite to do the work. My prior experience several years ago on another vehicle was much more favorable. The rep took his time and did quality work. I could hardly see the initial damage when completed. You are at the mercy of the skill of the service rep. Safelite does not stand behind their work or offer any guarantees. Poor quality work will be at your expense. I will never call Safelite or recommend them for service again. Use at your own risk!!!

Avoid these guys at all cost! Their customer service is terrible. They replaced our windshield and one of their "Highly Trained Technicians" broke all the clips of the molding. When a different technician came to look at it, he said the younger ones "sometimes panic". Great. It is now a month later and we just get the runaround. They said they are going to fully replace but we can't get anyone to do repair or callback. Calls to corporate service just get routed back to local dealer. We'll never use them again. I think they have no urgency because payment is done thru the insurance agent.

Made an appointment through Progressive on 1/15/20 for a confirmed timeslot on 1/20/20 in Pembroke Pines. 20 mins prior to my appointment, while driving to the location, I received a phone call stating they DO NOT have my windshield part and they will have to order it first before rescheduling. What good is a SCHEDULED appointment when you have incompetent employees not doing their due diligence in running an inventory check? Complete waste of time and I had to take a day off for this crap. Still waiting for my appointment to be rescheduled and driving my car with a cracked windshield that is 20 inches wide.

I had a cracked shattered windshield from a woman trying to use my car to commit suicide and I called Safelite thinking I would be in good hands (WRONG MOVE) and set up an appointment a week before the day of service and my appointment date was scheduled for Friday 17th 2020. I received emails and texts messages telling me to be ready Safelite was coming. I was ready and prepared and ready to get back to work because I'd be able to drive my car again. Thursday Safelite sent another message telling me to be ready. I was ready and excited. I was going to have a fixed windshield. Friday arrived and Safelite sent me a picture of the goofy looking pirate technician who was to fix the repairs and I said to myself don't judge because the funniest looking people seem to do the best work even though my gut said the dude doesn't look right but rather peculiar.

I took my car to Safelite to get a new windshield for my Lexus RX 350. I Purchased a windshield and they installed it, less than a year later I received a minor crack on the windshield. I took my invoice back to Safelite. They told me they only covered the installation therefore I would need to purchase A new windshield that they sold me a cheap windshield and only warrantee the installation. Buyer beware! Only purchase OEM for your cars. They are selling cheap windshield so I’ve had to buy Two windshields within one year.

I had a windshield replaced and the saw they use put sealant all over my headliner and 6 months later I had leakage discoloration on my headliner, brought it in to have it tested upon their suggestion and they said they pressure tested the entire windshield but when I bring it in I had leaves on the bottom of the windshield and after the leaves were still there. How can they pressure test with leaves there. They said they don't test the bottom. At 65 mph the water migrates in at any weak point. Don't ever use SAFELITE GLASS REPLACEMENT!

Called them to replace a cracked windshield and they asked 20 questions that were not relevant and after 15 minutes on phone finally had a appointment set up ugh. Appointment set up between 9- 12. Of course he showed up in the last minute. Then looked at van from 30' away and said, "I can't do that windshield because of the rust about the windshield," I said it is a small amount and it's not near the seal of the windshield, he wasn't smart enough to see the difference, I think he was fresh out of prison. He said, "You need to take van to a body shop and have the van repainted." I told him to leave. Called my local glass company and they took care of it with no issues. Why did I even call that silly national company. Lesson learned!

I will never use Safelite again. The installer needs better people skills. He takes my glass out and then informs me he won’t repair it or put the old glass back in. He says it must be towed to a shop to be repaired. All of this is said AFTER he disables the use of my car by removing my windshield. So, I’m now stuck. Pathetic. They don’t care about the customer.

Safelite technician Eric was professional and on time. I would recommend this company to everyone. He did a fantastic job on my windshield. I am very happy with the work. Windshield was cracked all the way across.

A big corporation where the left and the right hands do not talk and there is no ownership of a case. As a result, repairs take much longer with the customer being in dark - not knowing what's going on. I highly recommend to avoid Safelite and go to an independent shop.

I tried to schedule an appointment on the 20th and the day before they said they had to have us reschedule it until the 6th of January. Then at 3, they said our appointment was confirmed the day before and then a 4 an hour later they said it was canceled. Plus over the course of the time, the one crack grew into five other cracks and the windshield looks like it is about to split. Just terrible customer service too. They never pick up the phone to answer any of your questions.

Had a new windshield in my car. Thought everything was which my insurance paid. It was dry for a while then one day was on my way home and could see water running down behind my mirror. Called Safelite. They sent technician out while I was at work. Said it was my sunroof leaking down the middle of my windshield. Whatever I will get another opinion the next morning. Took it through the car wash and it poured down my windshield. Now I'm really angry. You could definitely see the rubber was bunched up. I called another window guy and confirmed they did not. paddle it out. After an hour on the phone tried telling me I had to give them a chance to fix this. They had their chance when they tried to tell me it was the sunroof. Unbelievable. What? Because I am a women you can try and run me over? I dont think I would never use this company again.

I fell for the commercials and called Safelite when I had a window chip. Making the appointment was the only easy part. The first try was a 5 hour window, which they didn’t show for, the second try they scheduled an appointment at a work address on a Saturday without asking and finally the last straw was me sitting in my house waiting for them get here when surprise, surprise, surprise...a Text telling me because I didn’t verify my year and model. Mind you this was NOT a replacement, they just cancelled.

Called Safelite the week before to have crack fixed in my wife's car. I was told it would be Thursday the next week before they could get to it. I set it up for Friday the next week at 8-12 AM to have it fixed. I received 3 e-mails stating the tech would arrive between 8-12 am on Friday. The tech call Friday at 8 am saying he would be there between 3-8 PM. I told him I was told it would be in the AM but he said he would try to get there by 12. No show at 12. Got tired of waiting so I canceled the repair and will find someone that can get to it. Safelite Sucks.

I had a crack in the windshield three weeks ago. It took three weeks to get a replacement windshield. Then when they installed it they discovered that it was the wrong windshield. They had to put a completely cracked windshield back into my car for me to be able to drive it away. Now I am in worse shape than before and waiting for another week at this point. Terrible service.

I made an appointment, and the technician called at 2pm saying he didn’t want to work past 5 so he was cancelling my appointment. I was simply told to call back and reschedule, and I REALLY hope they don’t send the same guy.

Came to my house to repair or replace my damaged windshield last week. Repair was of a poor quality so a replacement was prescribed. Appointment made and confirmed the day before for 1-5 pm and then confirmed at 11:30 the day of the appointment with name and photo of agent. I called at 4:30 to inquire as to the whereabouts of the agent and after a long hold the receptionist came back and asked “didn’t anyone tell you that your windshield was not in stock and that they are not coming?” Ridiculous. I wasted my entire afternoon. My insurance company chose these people so I am stuck. After I inquired as to what they were prepared to do to compensate me for my inconvenience they offered me a free set of windshield wipers. Great. If you have a choice, choose a company run by PEOPLE, not ALGORITHMS that only function when things are perfect and are not programmed to adapt or apologize when things go wrong.

Be mindful of the these reviews, we're not all quacks with an agenda. I had a tiny chip, called Allstate and they sent Safelite to my house. The guy gave me a big speech about how great Safelite is as a company. Then he lowers his voice and says, "Sometimes in the effort to repair the chip, we can make a crack. Do you understand what I just said?" Then he shoves an electronic box at me and says, "Sign"'. I said with what, he says, "Use your fingernail".

These are the issues I had from my installation:

Had an appointment scheduled for a technician to come to my house between 8 am-12 pm to replace my windshield that I scheduled over a week prior due to it being the only morning I would be home all week (I'm in grad school, have 2 jobs, and am completing an internship... so I have no days off, only occasional mornings I‘m home during, which is why I scheduled home service.) I received a call at 830 am asking if I could bring my car into the shop in an hour, instead of them coming to me due to “the weather” which was really inconvenient. I was hesitant and confused on the phone, because I purposely checked the weather ahead of scheduling and it was nearly 50 degrees and sunny/cloudy with no rain in the forecast.

Had a new windshield installed and it seemed to go well until three weeks later when we went to wash the vehicle, they had broken the windshield wiper and just set it in the spring arm without it actually being attached, as soon as we went to pick the arm up to wash the windshield the wiper fell out, arm retracted and cracked the windshield. The 800 customer service was nice, a guy showed up, took pictures and then we never heard back. Called the store manager and he started the conversation off aggressive, said he saw the photos and then indicated they don't touch the windshield wipers so it's not their fault. We have tried contacting the area manager but here a week later no return contact. Stay away!

I had two amazing men come fix chips in my window shield. Not only were they extremely fast and efficient, but beyond delightful. The best service I could have ever asked for. They also cleaned my windows and vacuumed the front of my car. I was not expecting that, but certainly was beyond pleased to find that's part of their servicing. Moving forward I will use Safelite in Tilton again, and recommend it to others. (Marc and Tyler were the two gentleman's names.)

My insurance co had me call Safelite to replace the windshield in my vehicle that was damaged by a rock on the road. The tech showed up at appointment time and went right to work doing the replacement. He came in my office 30 mins later said he was all done and gave me the paperwork. An hour later when I was leaving to go home, I inspected his work and noticed damages to the hood and fender from the installer. I immediately called and got nowhere with the telephone rep. Called again and finally got the number for the local manager. Called him the next day a few times, but he failed to return my voicemails for hours.

I am beyond pleased with my experience with Safelite. My technician not only did a great job with the repair of the rock chip in my windshield, she went above and beyond in cleaning the windows of my car and vacuuming the front seats and mats! I had no idea they would do that! (It totally needed it, too.) I went out of my way to come to this site to leave this review because I was deeply impressed with the level of service I experienced today. They are friendly, professional, well-trained, and deserve nothing but the BEST of reviews in my opinion! Safelite has a loyal customer in me! :D

The car window was replaced ok. Told no deductible due. Then received a letter that I owed $100 which was fine. But 24 hours later received a 2nd letter that if not paid in 24 hours from receipt of the letter, the $100 was being sent to collections. Their accounting is so bad and poor receivable procedures, I absolutely can not recommend this company. Makes one wonder if the company is going broke or just incompetence. Footnote: I own a collection company and these guys are skating right on the edge of consumer protection laws.

Michael from the Charleston WV office was very professional and kind, He explained everything he was going to do to fix my windshield before he started. He then came to my office to say he had fixed the problem and had me to go and see what he done. I could not hardly see where the crack was, Super job. This was done Oct 29 2019. Susan **, Glasgow WV

2 years ago I paid $300 for Safelite to put a new windshield in my Tahoe. Last week it got a chip, when we took it to a local glass repair shop we learned why there would be a smell ???? in the Tahoe when it rained. THE WINDSHIELD LEAKED! The seal around the windshield was bad. We could never find where water was getting into the car but now we know! Go local, it's cheaper and better work!

If I had reviewed this company a year ago instead of now, it would have been very positive. But the crack repair failed and they will not repair it again, but only give us credit towards a new windshield. But the cost they are quoting us (which includes the credit) is only $23 less than an independent estimate we got. We are not pleased.

03/19: Have a crack, get a new windshield. My insurance company partners with Safelite so went there. We have lane departure warning, plus auto braking if we get too close so there is a front camera. We were directed to one particular location where they could recalibrate the camera. After installing the after-market windshield they recalibrated the camera. 06/19: Warning light on dash. Go to dealer. Camera has almost caught on fire because it was not reinstalled correctly due to after-market glass. Camera fell out when dealer opened the camera area and there were scorch marks in there.

Do not use this company to repair your auto glass. They installed a new windshield on my 2004 Infiniti QX56 in 2013. Their shoddy workmanship caused the frame around the windshield to rust and that eventually led to it leaking. They told me I had to get the rust repaired, at my expense, and that they would be glad to reinstall the windshield for free. So obviously, their warranty means nothing!!!

I brought my car into SafeLite Auto Glass repair shop 2 days ago on Port Sty Lucie Blvd and was met by Pedro, the store's technician. He was professional, very timely with meeting me and working on my car and did a fantastic job repairing a cracked windshield. I appreciated how professional he was and highly recommend this location for further work all because of my interactions with Pedro. Great JOb!!

I went through my insurance company to get my windshield fixed. They recommended this company. I made the appointment for a Tuesday. I was told they would come between noon and 5. I waited and received a call from my installer saying he was on his way around 1. He made it and was very pleasant and easy to talk to, however, had the wrong windshield in his van and couldn’t fix my windshield. He said it was the second time that day he had the wrong windshield. He called his supervisor in front of me and told him it happened again.

How does this company have a high BBB rating?! Their lifetime warranty is a joke! Horrible customer service. I had the original windshield replaced in my 2006 Chevy Silverado in May 2017. Now the window does not defrost while you are driving. It is garaged so does not have frost at first. I tried to explain we only drive this vehicle occasionally to pull trailers and only a few times it has been on a day with freezing fog/weather since installation.

I had them come to my work location to replace windshield in my 2012 Audi. The tech doing the work said he had several decades of experience so I felt good about it. However, rubber molding seals on both sides were damaged during his work and the passenger side wiper was not installed correctly and did not park in the proper location. These were corrected after two more visits to the Hudson, WI location.

We had the passenger side window in my wife's car replaced a week ago and it cost us $449 to have this done. Over the weekend someone tried to break into her car breaking both the driver's and passenger side windows. The cost to replace both was $486. When I asked how come the single window cost almost as much as the two to replace I was told it was the changing price in glass so I questioned that and then was told that we got a discount the second time because we bough 2 windows. So you are telling me that we go a 50% discount on the glass. The only difference was going through our insurance company the second time. This group priced gouged us bad.

This is my review - couldn't find a link to leave a review on your website. I was amazed at the quality of Safelite's service - truly AMAZED! In these times, and in a metropolitan area like Dallas/Ft. Worth, when you seldom find businesses and employees who have a true customer service attitude and service quality orientation - I was amazed to find just that at Safelite Autoglass in Lewisville, TX.