Safelite AutoGlass Reviews

Not a professional company! Not a serious company! The installation person showed up 2 hrs late. There is wires hanging in my windshield, all my front seats are dirty, dashboard, ceiling. Pieces of the electrical connection not installed. Pieces of plastic, glove, and glass all over. Please avoid.

The worst possible service, I have a smashed front windshield from a baseball, car is not drivable. My wife calls our insurance company they refer us to Safelite. The Safelite tech explains we have a $1700 deductible and gives us an appointment for 3 days. Florida law there is no deductibles for windshields. My wife calls back now they agree no deductible but I lose my 3-day spot because the Safelite system according to the Safelite tech kicks you out and you lose your spot, now it's a 15-day appointment.

My technician Alexuis was great. He showed up early...fast...professional...courteous...and all around awesome. Safelite totally have it together as with training their employees and hiring the right people. Please remember to tip your technicians. They work hard and they deserve it!!!

Rear windshield of my vehicle was broken, my insurance company sent Safelite to my house. They end it up putting substantial damage to the paint of my vehicle, after that I’ve been dealing with a claim. They have no clue and no intentions whatsoever to take care of the damages they caused. They just want to charge your insurance for a poor job and do not take responsibility on damages they caused. Even worst when you contact claims department they come with the same answer and nothing is done. The only solution is to take them to court.

The windshield was replaced one month ago and it is cracking. Safelite said it was a rock chip that is so small I can't see it and then said sorry can't fix it. This was the Conway Arkansas store so beware.

Brutal experience here in Austin. The guy broke a piece of my Car while installing the window and now I can’t drive it. I’ve been without a car for 14 straight days and customer managers Zach and Alan are ignoring me. I’m not upset with the guy who broke my car - accidents happen - but to ignore me for 2 weeks while I’m racking up Uber bills because they damaged my car is unforgivable. I assumed they were a reputable company because of their cute radio jingles. I was wrong.

I was parked at a gas station on Northside Drive in Atlanta, Georgia when I was approached by a representative of your company. I was asked to repair my windshield which was not broken then your representative drilled a hole in my windshield and used a gel like formula to cover the hole. My windshield was never the same again. My windshield always had to be defrosted and I could not see while I was driving.

They came with a chipped windshield. Then I had to reschedule. I was rescheduled for today with them arriving between 9:30-10:00. At 12:30 I called and asked what was up. They then informed me that the warehouse didn’t have my glass. It would have been nice if they had called me so that I didn’t wait home all day for them. I’ll take my business elsewhere.

Do not buy any of their products. They absolutely refuse to service their failures in the product. They make it absolutely impossible to obtain warranty service. Their “customer care center“ is a number that no one ever answers. They don’t permit voicemail. They have effectively set up a system that make sure they never have to service their failures. Don’t buy anything from them.

This is the worst company I have EVER dealt with. I filed a claim to have my driver side window repaired and waited a week for a tech to come out. The tech came out, removed the shattered window and then realized the window he had was not the right replacement. He taped up my driver side window, left a MESS of shattered glass. It's been 3 weeks now and they keep pushing me stating that the hold up is from the glass distributor. In the month that I have been waiting for a replacement, I have had to borrow cars and rent a car for a week. Finally I called a local auto glass repair company and they got me taken care of the next day! One month compared to one day... go local! Don't waste a minute on Safelite!

I would give negative stars if I could. DO NOT take your vehicle to them. They do shoddy work and do not care. I had my windshield replaced a year ago by this location of Safelite only to find they put the wrong size windshield in AND improperly installed it. This caused a leak which could not be seen until a year later when almost $7000 of damage was done to my 2022 Tacoma. It had to be taken all the way down to the metal and I had to pay for Servpro to come out because of all the mold and mildew I had been breathing for a year.

My glass on pass side was replaced today. Tech gouged my window switch, and told me that he doesn't know if he got all the broken glass out of the door due to.... He DID the best he could with his vacuum, "Sorry not acceptable here." Damaging another part on my car on top of the theft damages?? Not good. Car was left with glass on carpet still, hand and fingerprints all over everything. Great job. Thanks **. Second, no way to reach these people. Totally all an answering machine now, no way to reach a human!! So frustrating. Just take our money and don't call us. (That's what they're saying).

They wanted to charge 1000 for a job that was completed I. The same day for 470. When they learned my deductible was 1000 dollars they decided that would be what they would charge. I did my research and found out they were a overpriced scam. Taking advantage when they can on people that don't cross check for themselves. Beware.!

I had an appointment on a Friday between 12-5pm. I took off of work to be home for said appointment. Nobody called, emailed, or text to tell me they were not coming. I called corp and they said someone on their end rescheduled for the following Tuesday and there was an additional $50 charge, now they wanted $465. Must be part of their scam. Not one person told me why they charged more or missed my appointment. I had ABC Auto Glass come out and they did it for $300 the next morning. I would NEVER recommend Safelite, horrible people!!!

I was trying to get glass replaced for my truck because the rear glass in the back where the trunk is accidentally hit by a rock. They had the wrong glass for my truck and they still want me to pay full price of service and they didn't do the service right. Also they have my address incorrect and they have to reschedule my appointment so I decide to cancel my appointment and go with another auto glass company.

Performed a windshield replacement But could not recalibrate windshield as agreed to. The stated issue was poor internet service. I drove 45 miles to their shop a week later to have recalibrated. We arrived for our scheduled appointment, and the Receptionist had canceled our appointment. We waited two hours for Safelite, and they still couldn't recalibrate. We had to drive 45 miles to where we purchased the vehicle. Tech did call our dealership to schedule our appointment. 2024 Cadillac Escalade ESD Sport.

Had a windshield replacement a few days ago. Issues: (1) The rearview mirror detached the following day. I visited their shop, where they "glued it."; (2) They broke the lining (the plastic edge that overlays and connects to the chassis). (3) The first day it started raining, I realized the rain sensor did not work.

The technician who came to replace the glass was great, very personable and professional. However, dealing with customer service is a nightmare. You start in a phone tree that if you don't say the exact words, the system hangs up. If you get routed to a department, you cannot leave a voice mail and the system hangs up. The tech was not provided with some special tools so we needed to schedule a follow-up appointment. Another frustrating nightmare because the system hung up. I called 4 times and each time the system hung up on me regardless of the option I chose.

My windshield cracked, I requested the work of the Safelite technicians when they made the change. They didn't position the glass as it should be, I had a leak inside the car, my seats were full of silicone when the second technician came to fix the leak, I asked him to clean it because there was silicone even on the hood of the car, not to mention the bigger one, they didn't put my inspection sticker again, now I'll have to pay out of my own pocket. Well, I called them and they said they wouldn't pay. If you are going to work with this company, check the entire car before leaving for your homes.

Both techs stated there was too much rust around the outside of the windshield (surface) to change the windshield, another company came out and changed the windshield and stated there was not much surface rust, he said they don't know what they are doing. I say, they just did not want to change the windshield, they were lazy. The surface rust just wiped off easily with a damp rag. Now I keep getting an email asking for me to reschedule the appointment, even though their lazy techs canceled it.

We were told by Geico our services were covered, paid for, and closed on our account. Come to find out almost a year later we received a sketchy paper in the mail from Safelite saying we owed them money. Geico said it was most likely fraud, and called Safelite to confirm, they called us back and said we are squared away and do not owe Safelite anything. Just got a call from collections agency and said we owe money!!! So One year late with one blurry letter and mismatched addresses is all we were told. Then confirmation from Geico through Safelite we are cleared and owe $0. Called Safelite and they couldn’t even find us in their system. Very poor rude people.

I contacted Safelite Autoglass to replace my windshield. They did the the work. Within an hour of me dropping off the 2011 toyota camry le, I got a call from them letting me know the car was ready. I paid with card at the time of pickup. I was told at that time I would be emailed a receipt of payment which I never got. I was also told the do's and don't and given the keys. I get in the car and drove home. Glass looked good to me so I didn't pay attention to anything else.

This issue was fixed and was NOT at all a Safelite issue!! Updating my review.

After having a windshield replaced in the Sandy, UT Safelite location I noticed the center of my dash was broken next to the windshield likely when it was pried against to remove the windshield. Supposedly their work is guaranteed so I returned for inspection. They showed me a photo of the damage and claimed it was there beforehand. I know it wasn't there and I think the photo was taken after the installation to cover their butts since repairing my dash would be a major undertaking.

I got a new windshield installed on 2/15 and the lady ringing me up had no idea what she was doing. A week later I look at my credit card statement and they charged me twice for the windshield. Of course I can't find a phone# to call them directly so I have to go in person to deal with this. Long story short, it's now 3/8 and they still haven't credited back the $329 overcharge. Absolutely horrible.

My experience with the New Bedford, MA Safelite Glass location was not good. I had to go to the location as they said they could not replace and calibrate my replacement windshield off site. I spent close to three hours waiting for my replacement. The service representative came out to the waiting room after nearly three hours and informed me that they could not calibrate my replacement windshield and I was sent on my way with several safety features and my cruise control not working.

I had my windshield replaced, 2 days later it cracked again, both times I had to drive over 1 hour round trip to replace, no problem, but 4 hours after the second replacement my rear view mirror fell off. Safelite has no number to call to talk to anyone, my only option is to drive around like this and cause damage until I can schedule another appointment and find the time to go to them. No customer service.

Safelite replaced my cracked windshield. I gave the gentleman a $10 tip thinking he did the work right. I was WRONG. He did not put the windshield wipers back properly. I found this out late at night so I had to fix it myself in the dark and in cold weather. Also, I was driving to work this morning, the rubber molding around the windshield came off which is hanging right now. I am awaiting their customer service to return my call. Not sure if their warranty means anything.

Very rude technician! While trying to explain to me the problem with my glass repair, he disrespectfully shut me off anytime I tried to explain my side of the story! Regardless of the repair needed, customer service is definitely not something this technician (Nick B) has. Very very rude!

My insurance company sent me to them to replace my windshield. My car was only under a year old with no prior repairs or issues. Minutes after I road away from the garage, I started having problems. All six of my windows kept fogging, even on dry, sunny days, there is a large gap between my closed door and dashboard, air comes in through the crack making it difficult to get and maintain a temperature, it whistles through the crack when I drive, it is obvious my dashboard was tampered with and not reattached properly, and all this has brought the value down on a brand new vehicle.

Negative experience-left to contact service center re: arrival of late technician-told they would arrive later than scheduled. I explained I couldn't accept that being that I will lose more time/pay out of workday and was rhetorically asked "Haven't you ever fell behind in your work?"

My windshield got cracked. Paid Total $477.69. 3 times it's needed replacement. Continues to leak in different spots. The past week, I got in my vehicle and a puddle of water was what I saw. My leather purse was damaged. Now more damage due to more rain on the way. I just called and I was notified there is no one in the office at this time. Worst service ever.

I purchased an add on service to replace rear wiper on 2021 Sienna. They installed the wrong length of wiper so hit the top overhang on rear hatch. They stated they would refund the amount but never did. Very disappointed that they did not refund the money or make it right.

A rock hit my Honda CRV windshield requiring replacement. They said that I had to bring it in so it could be recalibrated and it would be a 3 hour appointment. I live an hour away so it was a 5 hour project on Saturday. When I left the air coming through was terrible. Tried calling but you can’t get the shop where it was done. I should have turned around. Made another appointment for another 5 hours on Saturday. I complained that I should be compensated for my gas and time. They said a manager would call on Monday. They lied and no one called. I will never go back.

On 12/20/23 my windshield was damaged by a tree limb. I purchased new wipers from Safelite to be installed. In the process of removing the windshield, the mechanic broke the Cowl so the wiper on the passenger side was not installed properly. I brought the car to Subaru to have maintenance and was informed that a new cowl was needed. The mechanic at Safelite should have told me, now I have to have Subaru remove the window and put in the new cowl.

Booked a mobile car window repair through the website. Was given a window of availablity from 11am to 4pm. Took the day off work and waited until 1pm to call for on updated time and they let me know then that the window isn't in and they can’t come out for another week.

I was parked downtown and someone smashed one of my side windows on my jeep to steal a Frisbee. I contacted Safelite on 12/10 and they said because of the holidays I was going to have to wait till 12/26. On that morning safelite agent Kimberly ** contacted me to tell no has ordered the glass and that it would be another two weeks minimum. After another two weeks she informed me she couldn't find the glass and to try another service, she wasted 5 weeks pretending to help.

Had to get my windshield replaced. Went through Safelite. Initially, service was fine. Repair took most of the day. Fast forward 1 month....windshield is leaking. Can't get a hold of anyone. Call the number on your service order and it just sends you in circles. There is literally no way to get a hold of anyone. The number only accepts new orders. You can't talk to anyone and it hangs up on you. After 20 minutes of total frustration and trying everything to bypass the recording to get to a person and being hung up on numerous times. Searched and searched until I found a "chat" on the website. Because you also can't do anything on the website other than new orders.

My windshield started leaking from the top part of the seal. I scheduled an appointment online. They did not show up or call and were closed by the time the appointment came and went. I had gotten a confirmation text, which confused me when their automated phone system said I wasn’t scheduled. Upon taking a second day off work, I called. They said that someone in their company had cancelled my appointment, but did not know whom. Then they said that they would only replace the entire windshield and seal, not fix the leak.

I had an appt. set up for 1/9/24 for between 8-12 to come to the house to replace my side glass. Received a confirmation and everything. No one showed. When I called the appt# they transferred me over to a gal that works in the local office who apparently forgot to call me and tell me my glass did not come in. Then she proceeded to talk over me and got loud, rude, and belligerent. WOW-she's the one that didn't do her job. No apology, nothing. Then she asked me why I don't rent a car since I don't have a spare one to drive. I stated, "B/c you were supposed to fix my glass today." Had I known I had to wait 10 more days I would have had one rented by now through my insurance. Part now supposedly comes in on "1/18 or 1/19". This place is a joke, no follow up, and rude ** women that work the phones that make it seem like it's your fault they can't do their job. I haven't spoken with a ruder "customer service" rep EVER.

I am compelled to express my dismay and frustration regarding an unfortunate experience with Safelite Auto Glass. Upon contacting Nationwide to initiate a claim for glass repair, I learned, to my consternation, that they have delegated all such claims to Safelite. Given my reservations about entrusting my vehicle to Safelite, I sought to mitigate any potential issues by selecting an approved repair shop from Nationwide's list of providers. Despite this precautionary measure, my experience was mired in confusion and miscommunication when the chosen shop questioned my alleged directive to Safelite, denying authorization for any ancillary repairs—a directive I certainly did not issue.

My windshield shattered after a rock hit while driving. They made an appt for the next day. Called while I was still at work and pushed my appt two hours until I got home. Angel was super respectful, met me at an open parking lot and did the work within an hour. Super nice, the window looks great, and so far no issues.

In replacing windshield tried to jerry-rig damages to overhead console with super glue, ruining the headliner as well. After 4 mos and counting, I cannot get adequate response to being without my car for over a month as it is being repaired at the Porsche dealership ($6000 in replacement damages). I keep getting the runaround while my car sits at the dealership. For the 5th time I will make the several miles drive and pay tolls both ways to confront them as I can never get results over phone or email. I will repost the results of my visit in which I intend on demanding payment and sitting in the store, sharing my story until they satisfy the debt....Stay tuned.

I made an appointment to have a cracked windshield replaced on a 2019 Honda CRV. Spent 5 hours in the waiting room before being told the tech couldn't calibrate the windshield properly. Said they'd ordered the wrong windshield. Revisited Topeka store 2 weeks later after being notified the new windshield was in. When I got there, I was told "Sorry, we can't find the new windshield". Third time I visited the store (another 2 weeks), the windshield was installed correctly. Reeks of incompetence.

Horrible experience!! Worthless service and people!! They been rescheduling us for not having correct windshield and finally a month later we got an appointment and they couldn’t find the windshield!! I will never go there or I would not recommend it. Adis

Warranty is useless. Windshield cracked while parked on my driveway after two weeks and they refused warranty. Go somewhere else. This company spends way more on PR than doing what's right for the customer.

It is really convenient to schedule and have them come to you, but I just had my windshield replaced and they left my car a mess. The tech was super nice over the phone as well, but there was debris all over my dash, steering wheel, radio screen, and around my shifter with chunks of glass. They also left my remote start wire hanging out with the roof fabric half in half out. It specifies on their website that they do clean up glass and do not leave damage.

I am an agent trying to assist my insured. Safelite has always advertised their fast mobile service. This is what their service was built on. To my disappointment I called on Tuesday and they have NO mobile service 'til Saturday between 11:00 am to 5pm. I told them I would never recommend their company again.

10/21/23: Tech#1 arrives. Has wrong replacement glass. 10/24/23: Tech#2 installs glass. Next day front windshield cameras not working due to "Obstructed View" per car computer message. 10/31/23: Tech#3 re-calibrates cameras, but cannot repair operation of rain-sensing wipers due to missing part lost by Tech#2. 11/4/23: At Chandler Shop: Rain sensing wiper part installed. Finally everything works as it should have on the first visit. I will never use Safelite again.

They put in a new windshield that has streaks on the interior. These streaks will not come off. When I called for assistance they came looked at it and said all new windshields look like that. An absolute lie. New car windshields do not have permanent streaks on the interior. They used cheap aftermarket glass!!! Be warned. Check the glass.

Safelite's lifetime warranty is a bunch of **. A new windshield should not Crack the way my windshield is cracking if the windshield wasn't already defective but the warranty expert says different, what he didn't know was I already had my windshield examined because I knew they would say it was an impact from something else. But I never heard or seen anything hit my windshield. I now have to have another company replace my windshield or just drive it with a Crack. However I will never recommend or use Safelite ever again.

Safelite showed up with a scratched windshield as a replacement on the first appointment. On the second appt. they called to say the windshield they have available is discolored and it would be another week. I chose a different company at that point.

Had an install done Sept 2023, window was installed incorrectly, ripped my interior rails and broke outer trim clips, a rep from Safelite came out, said he will relay this to Rebecca in Latham office. To date no one reached out even though I left several messages. I have a car I can't even use, this cost me over 800.00 for crap service.

I normally don’t write reviews as I don’t normally have time to waste on it…. However after the sheer mess and incompetents that took place with me. I’m making an exception. I have dealt with Safelite a few times over the years and never had a problem. But for some reason that Safelite office at 11105 Landmark 35 Drive in San Antonio has been hands down the WORST experience I have ever had in my life. The poor customer service I received is estrous!

Safelite is one of the worst companies I ever contacted. It is impossible to speak to someone; they give you a quote without explanations, and you get to talk to a phone prompt. Companies like that do not need to be in business. They have a fishy business.

Absolutely horrible horrible horrible. Had appointment rescheduled three different times and when the guy finally came out to try and fix our window he didn't even fix the window because he said that there was wires crossed in the door. Went to another shop to have the window repaired and said the only thing that was wrong was a piece of plastic needed to be popped back into place and they fixed our window within 15 minutes. Also come to find out that the guy that came out to do our window put a bunch of stuff in the Door backwards and blamed me that he could not complete his job. He waited for me to walk away from my husband to tell my husband "If it wasn't for your wife pushing out the window I would have been able to finish my job."

My husband and I were in a rented Sprinter van, on a camping trip. A rock flew up and cracked the windshield. They were so kind and let us know that we could continue our trip as planned without worry. They literally saved our trip. We are forever grateful. I highly recommend these honest and knowledgeable employees.

First, I was told it would take a week to bring in my windshield, but they kept calling the day of my appointment to tell me it's going to be another week. It took three weeks. I should have canceled right there, but I didn't. Second, the Provo location had my car all day, which is fine if it were tough to fix, but my car app notified me when they actually started working on it, which was an hour before they closed. That might explain the horrible quality of service, rushing to get it done before close since they had it all day. So why the appointments, and why did I drop it off in the morning. Third, they moved my wipers out of alignment. They kept smacking the side of my car when used on the freeway. It's a newer car so I wasn't about to mess with them myself, so I had to take it to the dealership to fix.

The days of being able to speak with someone in an actual shop location are long over without jumping through loops and loops....You only get to do so if the operator elsewhere can't get the answer you need, even if you already said that you will need to speak to the shop, because you too are a shop and have a specific need. They also wouldn't talk to me if I didn't open an acct and after they took all my info, disconnected the call. I call back, and they have to start over because nothing was in the system. They won't install used glass. Given 4 numbers before I gave up. Horrible.

Safelite corporate worked with me for resolution and overall satisfied all of my complaints. Thank you Bonita **. I believe Safelite corporate does care about their customers and went above and beyond to make things right.

Set up replacement windshield through my insurance. They said if I owed anything, the tech would tell me after service. Tech said nothing about a bill, so I assumed insurance covered it all. Next day I received a call saying insurance didn’t cover it and I owed $350. I informed them that I wanted to reach out to my insurance to confirm prior to paying, and the rep said ok. I called 2 business days after service to pay the bill only to find out they had sent me to collections. I asked to speak with any of the 3 managers they have, and was told they were too busy and would call me back that day or the next day. Never heard from any of them. These guys are incompetent, and I will never use them again.

One month and three appointments and my windshield is still not repaired. Two times, technicians arrive without the correct part (despite knowing the make and model and year of my car). Once, they cancelled because the part was lost. If there is a mistake, be prepared to call them b/c no one will call you to reschedule (despite what the technician says). And when you call, be prepared to be transferred and tell your story to at least 3 different people. This is the ONE THING they do, and they can't get it right. Would NEVER use again.

Awful is the nicest thing I can say about these clowns. 2 missed appointments cancelled day of, claim windshield not in (which after the first missed appointment guaranteed there by second, nope), and the car is popular and everywhere else in Santa Fe has the windshield. You will spend hours dealing with clowns in a centralized center (you can never talk to the local place), who are fairly clueless, and then time spent changing all the insurance stuff around because you give up on Safelite.

I called The insurance company and they sent Safelite out to repair our windshield. The guy comes and breaks the windshield and it was the smallest chip ever so I called insurance company. Told them I wanted to use another company to put a new one in because I was not going to have a company that can't even fix a chip put my windshield in so I used Discount Auto Glass and they did a

I stopped in and made an appointment to replace the cracked windshield on my two month old Lexus RX. A week later I showed up with my ride to drop off my car and was told they had no appointment scheduled for me. I made a new appointment for two weeks later because I requested an OEM windshield. I showed up with my ride again on time and dropped off my car and was told it would be done early that afternoon. At 4:00 that afternoon I came to pick up my car, it was parked in the parking lot so I went in the office to get my keys and pay my portion of the bill. The lady said the insurance paid the whole bill and no charge and gave me my key.

I had a chip from a rock in my windshield which was replaced by Safelite. Afterward there was wind coming in through the windshield when driving. I reported it and they sent another technician to fix it. He adjusted it and the next day a crack went all the way up my windshield. I called again and the employee on the phone admitted it was from pressure when adjusting it. They sent another technician to “fix” it. He called when he got to my car to say there was a chip which shows it was new damage from a rock- which was a total lie. When I told him that it was a lie, he went on to say I have a rust bubble and he won’t do anything until I fix it. The rust was tiny on the top of my car and nowhere that would interfere with the windshield placement. This is insurance Fraud.

I called in for warranty coverage and was told it was not covered. Installer told me one thing then the service center said something else. After 8 phone call being hung up on, trans to dead connection no answer. They changed the whole report. 000

I dropped off my car at 7:45 9/2/23- was there at 7:30 but they did not unlock doors till then- My scheduled appt was 9:30 but was informed to drop off 7:30 but before 9:30. At 12:30 pm the tech called me and said they were going to start working on car and there was a reading on camera saying broken glass code- Of course since I have a Mach 1 GT which alerted me of a cracked windshield there would be a code- I was asked to sign a waiver or take it to Ford Dealership- I was the first one there. No other cars were in shop - This reading should have take place before any other cars arrived. Not until 3 hrs after my appt time scheduled- The tech sounded very unknowledgeable regarding the calibration process- I will never use this company again because the techs are not up to date with new products especially calibration.

Safelite broke my SOS system. The whole system fell out on to my rearview mirror which caused viewing problems while I was driving home from work. I call both my car insurance and Safelite and no results was made but back and forth fussing. I decided to call my Mercedes roadside assistance and thank God. Finally got some good results. The young man came to my home and try his best to replace the system back in place.

Had a broken rear window, called Safelite, and had to wait for 2 weeks to schedule mobile service. I called the Corp number for Safelite the day before to confirm the appointment and to assure that they would bring the correct window for my model. I was informed by the customer service rep. that they had our vin & car information and not to be concerned. The morning of the appointment the tech came out and informed us they had the wrong window. Ours has an antenna embedded, and the one he brought did not. Tech. was unable to give us an eta on replacement. My husband said that Safelite the tech was polite and professional. That morning I called Safelite Corp number, and they put me on hold and contacted the location, the manager of the Chesapeake VA called me back. He said he was diligently looking for the window and that he would get back to me.

So Safelite schedules the customer’s appointments before the windshield actually arrives. So the windshield that was to be put on my vehicle arrived broken, so they call my Insurance Company and tell them that something else is broken on my windshield so they can get more money from my insurance. This is not how you conduct business! This is called insurance fraud. I take my business to Acme Glass now, they will also calibrate your windshield.

I have been trying to have my windshield replaced for a month!! I had an appointment in Cherry Hill but when I got there, I was told the appointment should have been canceled because the windshield had to be ordered. I have since received conflicting texts and emails. Although Jack, the assistant manager, has been very personable, I don’t think he actually knows what is going on and what was told to me on previous calls. I WOULD NEVER RECOMMEND THIS BUSINESS!!!! They have until the end of today to rectify or I will be taking my business elsewhere. Look for my comments on X (formerly known as Twitter).

I am so disgusted on the treatment and unprofessionalism here at Safelite AutoGlass 2001 Rt 70 WCherry Hill, NJ 08002. How you can be a Store Manager of your business and do not know who is doing what or doing the order for parts! I am very understanding person and know that things happen. I get it. But why lie to your customers saying that the part got there broken, when actually the parts was never delivered in the first place. Then what makes it worse have your receptionist getting confused with the story and told two different stories.

Very frustrating. There is not even a call center. Only a robot designed to hang up on you when it becomes obvious that you require human assistance. Safelite Autoglass is a perfect example of a company with a near monopoly which no longer cares about customers or franchise operators.

I was going to take my Chevy Tahoe elsewhere due to the high price at Safelite and cancelled the appointment. I was contacted by Safelite with a discount code and payment options so I rescheduled. Before I arrived I received a text message to let me know that it would be $40 additional for the windshield wipers. I went to the appointment anyway but after being promised to have my mirror glass replaced also that they weren't going to do that time and I'd have to pay for a second appointment. I should have stuck with Arnold's glass as I always have.

Our windshield on a 2017 Highlander was hit by rocks from a passing truck and had to be replaced. Given that SafeLite is the dominant provider in that space, we first tried to get a quote from them. What follows is a summary of our experience and why we ended-up not using them. First, note that there are various "coupons" available, so try to secure one first if you plan to use them.

When looking at Reviews here on internet Look For Real Reviews Not Safelite Written Reviews Which Are Fake. 2 years ago they installed windshields in 2 of my vehicles, install was incorrect and they suffered severe water damage, cost me the use of my cars for 2 months, both in body shop. Today had my new car windshield replaced, they mounted crooked, broke out window molding and did not replace. Not waterproof. Not getting paid and taking my new car to auto dealership for new windshield.

I had a small chip in my windshield repaired, the tech cut a inch X over my chip and I can still see it in my windshield. It will not come out, then the repair has a bubble. I took it to the Safelite location and the manager would not even look at it, the throw in my face many times I signed the waiver. Please don’t make the mistake I did. Will never ever use them again…nobody cares at safelite, I placed many phone calls and their answers were I signed the waiver…now every time I all I see is a bubble in my windshield with a X cut into my glass and make me upset. I hate they did such an awful job…beware.

There's a very good reason why all the reviews are so poor. It doesn't matter where your local shops are, their whole system is corrupt and misleading. Your probability of being a happy customer and leaving a positive review is less than 10%. Prices quoted on the phone are just to get you down there. Then comes the hidden fees, which are about $70.00-$100.00 more than what you were verbally quoted. Plus, you cannot reach your local store directly. That's on purpose. Their glass quality has shifted to the bottom of the barrel. Their "customer service" reps act Shocked! when they receive a complaint call. It seems like all their calls are complaint calls. I wouldn't use them to replace the glass on a hamster cage. Stay Away!

Had a windshield replaced and the molding flew off on the highway less than a month later on my way to present the vehicle for a car show. I wasted 2 days of my trip trying to get the molding fixed by Safelite but they didn't care about the situation and wanted to have me miss the entire event to drive several hours to get it replaced with yet another fake not oem part. I took it to another shop and they confirmed that safelite used the wrong glue and that the work was done poorly. The manager of this location refuses to pay for the work and is looking for any excuse to wiggle out of responsibility for their shoddy work. Don't bother going here. They don't warranty their work and use cheap off brand parts. STAY AWAY!

Just had a windshield replaced in my 21 Gladiator by their Mobil Repair. I asked for an OEM windshield from MOPAR. What I got was a knock off of their own windshield. A few days after the installation I was cleaning the vehicle and was holding on to the beam that runs along side the window when the edge of the windshield broke off. I contacted Safelite who informed me not to return to their establishment. The worker also said he could clearly see the impact on the windshield that caused the breakage. He also informed me that a man of my weight shouldn't lean against a vehicle because I could cause damage. I weigh 250.

In the past I have had good service from this company. I experienced a damaged window while traveling. I went to the Safelite site to set up a time for windshield replacement. After entering information about my vehicle a reasonable quote appeared. Step two enter personal information then click on an available appointment time. No times available for in shop repair so I select on site repair at my location. Quote pops up for $370. Since I have been in contact with this company for several days I get a promo code for $50, cost now $320 according to my math. I enter the code total cost now $390. I click on order details: $39 recycling fee + $49 on site fee added. As far as I am concerned these are hidden profit fees. These amounts should be posted up front, not on the back end. I don’t like gimmicks! I will drive home with a cracked window and get it replaced locally.

Had my windshield replaced on my 2018 Atlas. After replacement my rearview mirrors is loose. I tried getting it handled that day but YOU CAN NOT GET A LIVE PERSON ON THE PHONE. I called 7 times and emailed once. Their IVR system is by far the worst. This is a company that grew too quickly or just doesn't care about their customers. I e-mailed customer support I and didn't hear back for 4 days. They finally decided to call me back and they responded that they could set up an appointment for next available. I mean how poor of a service is that. They should fit a warranty claim next day as far as I am concerned. I wouldn't recommend this company to my worst enemy.

Took my new windshield in for a chip repair and they cracked the whole windshield and then would not even give me a discount on a new windshield. They sending me reminders to make an appointment to get a new windshield. Why would I let them replace my windshield when they ruined my new one already?? The receptionist was not kind about the damage they did and it was not the first bad experience I have had with customer service. I have 4 cars and I am in there at least once a month for a chip repair. NOT ANYMORE. When I priced new windshields elsewhere they were $200 and Safelite was $350. No I will not go back. Shame on them.

I took my vehicle to get the rear hatch glass replaced. When I went to pick up my vehicle the tech told me and my wife they had a hard time opening my hatch. He then out the key in the tailgate and tried opening the hatch and tailgate at the same time while prying on the rear lift gate frame with he bent. I told if he tried the release button. He said what button. By that damage was done. This was a year ago 2022 and still haven't repaired my vehicle. They told I sounded like broken record. Very rude. So now I'm taking them to small claims court. Never take your vehicle to Safelite. Beware.

On May 25 of this year, I hired this company to install a windshield on my car. I was guaranteed one-year satisfaction guaranteed, after about three weeks I noticed the windshield that they installed was different from the original. The windshield installed had no tint and it was brutal to drive early morning or late afternoon due to the glare from the sun. When I called to complain they said the original Windshield would've been too expensive so they gave me an aftermarket. I told them the technician that installed it did not give me the option of original or aftermarket. They told me there's nothing they can do about it now, very disappointed.

Have these guys replace my windshield in December. Driving home one evening from work and the windshield just cracks spontaneously. I wasn't following anyone and I was the only person on the road. There was nothing that hit the windshield. Just glanced over and there was a crack from the edge of the windshield. This was in May so the windshield was only 5 months old. Called these guys to fix this right after it happened. The tech said that there was a couple of chips at the beginning of the crack. I know that they were not there before but I also didn't bother taking a picture of the crack.

For the last month, I've been trying to get my wife Ioniq 5 Windshield fixed by Safelite through my insurance. So far, Safelite has canceled my appointment 4 times! Each time saying they don't have the right part in but each time tell me it's on the way then make an appointment. This is by the far the worst experience with any service in my life! The only advice I get from Safelite is that the crack is fine and my wife can drive it with no issues because the glass has layers. Well, the crack has started at 4 inches and now it's half a circle smile shaped U that's around 16 inches in length. So you drive it Safelite and feel safe! Now, we have to wait another week again. I need to get to medical appointments and certifications next week. My wife so has to work and uses my truck everyday. No one cares at Safelite.

I got my daughter's cracked windshield fixed through Safelite and in under 1 year the damaged windshield became worse. I called the store that fixed her windshield to see about their warranty that they offer if the damage gets worse and they said they could not help me and that I would have to pay for it. I told them that is unacceptable considering this damage occured in less than 1 year. I will never do business with this company who does not back their work and their warranty. Time to find another business to spend my money on.

Updated on 09/12/2023: After they replaced my windshield it started to fall out the next day! When I called their cust service number. I was told by Tanishe take your problem to a body shop!!!! I paid for the premium warranty and I was curious. They didn't want to honor their warranty!!!! Lucky for me I called the man who installed the windshield and he repaired it on his own!

Dropped my car off at Safelite on 7 June for an appointment on 8 June. Asked the service rep if it was ok where I parked my car. He stated yes. It was in front of the service entrance. I arrived at 4:45pm on 8 June to pick my car up and noticed the repair was not done. Asked the rep why the car was not done and he asked what car it was. He looked for the key and could not find it. He then asked who I handed the key to and I told him, "It was you I gave my key to." He looked a little longer and the key was next to him in a clear service envelope.

Had a loaner vehicle which took a small windshield chip and needed to be quickly repaired. Went to Safelite and they markedly expanded the damage with disclaimer in hand prompting need for a new windshield. They wanted $980 for the whole experience; competitors were under $750 for same product. Customer service wouldn't reduce price. Found the entire experience suspect.

I had my windshield replaced and less than two months later had two large rock chips in it caused by very small rocks. These rocks were the size of a BB and I was not going very fast. I contacted Safelite only to be told the warranty doesn't cover chips. I paid over $500 for this windshield and it was not good glass. The customer service rep told me the glass is made to federal regulations. I highly doubt that considering the original windshield went 15 years without a chip from much larger rocks. I will never recommend Safelite to anyone. Substandard product and even worse customer service.

I brought my truck in to have the windshield replaced. I went to the front desk and told them I have my own dumpster and I will be taking the windshield with me so you don’t have to charge me a recycling fee. I had no problem at this point when the job is finished, it popped up on my iPhone that my credit card was charged $239 that was including the recycling fee. I went to the front desk and I told them I’m taking the windshield with me why are you charging me for the recycling fee. They said they would fix it.

Went online for a windshield repair job. Signed up and paid for the windshield repair online. Immediately get a confirmation with the date and time for 1 week later. The day before, get an email and text message confirming the appointment at my home. The text reads: "Your appointment is tomorrow! Just a reminder that your technician will arrive between 12:00 PM - 6:00 PM CST. We'll need your keys but you're welcome to leave them in a safe spot inside the vehicle."

My neighbor had safelite out to do window repair on his vehicle. Safelite technician chose to park in my driveway thinking this is okay. I asked him to move out of my driveway, his response was “Do you need the driveway right now?” Unbelievable how unprofessional this employee was. Nevertheless he moved out of the driveway only to park in the street in front of my driveway obstructing my ability to enter or exit my own garage for 3 hours. I have reached out to the company. No answer. No email back. Clearly if the company does not care… why would the employees? Awful company. Stay away!

The appointment was set between 12 and 12:30. At 12:14 the repair guy called and left a message saying he was in the driveway. I walked back from the yard to the driveway to see him leave at 12:16! I called him but no answer - called Safelight who said they would have him call me. 10 mins later he called to say he was in his way to the next customer and would come back but didn’t know when! Still waiting…

Worst experience I've ever had… My appointment was at 9 am and I was late. I called the company and the attendant said I couldn't be more than 15 minutes late. I hurried to get there on time and I did. The rep informed me that the exchange time would be between 2:30 to 3 hours of waiting. 3 hours later they hadn't even started the exchange. I'm glad this happened, because I got my car back and had time to read these reviews here.

I have made 2 appointments and both times the windshield came in defective. I have made a THIRD appointment - the customer service person said they ALWAYS get defective windshields but most people don't care. If you have the time to waste (which I do right now) it will be interesting to see how many times before I get a decent windshield.

Horrible experience!!! Safelite rep was not confident with the service, was extremely late and tried to double the amount for windshield wipers. $64 was original and rep wanted $132. I felt very deceived, not comfortable and declined services. I will be going locally to get the chip fixed. Beware!

The tech broke the windshield during installation and my daughter had to wait 4 days for new one I feel he should have returned quicker with replacement. I thought they had one day installation. Not happy. Since she was using my vehicle 'til hers was done.

Don't be fooled by their commercials... a waste of time and a super nasty location in Stockton, my appointment for OE windshield replacement was scheduled for 9:30. I arrived at 9:50. Front desk lady said, "We need to re-schedule you because you were late!" I told her, "I just drove from Tracy plus you requested an all-day drop-off," she cut me off from talking so I walked out and felt disrespected as a customer never again...

Safelite is the king of "not our job". Our insurance company sent us to Safelite to have the windshield replace in our RV (Mercedes Sprinter van 4x4). After replacing the windshield, they called me to tell me that they couldn't recalibrate the sensors on the windshield that are part of the safety equipment on the vehicle because it's an RV. They knew it was an RV from the start because we insured an RV with our insurance company. I even called them ahead of time to verify that they could recalibrate the sensors on this van since it was an RV and they said yes. Now we have to take it to a Mercedes dealer to get the recalibration done. When I called the insurance company to ask about this, I was immediately transferred to a Safelite employee. Apparently, if Safelite contracts with an insurance company, their employees handle the claim when you call in for a glass claim. Will never use Safelite again for any glass replacements or repairs.

Please don't waste your time trying to contact Safelite's customer service department, it doesn't exist. After numerous attempts to call, every option leads to: "sorry we can't take your call right now". I don't understand it's like 11:00am EST and I've been trying to call for the last 45 mins. This is the worst customer service experience I have ever had, and if USAA doesn't give the option to switch this windshield service then I'm going to switch car in insurance.

Said they would call me back 4 times and never did. Employees very defensive. Didn't have right windshield when they showed up. I can not recommend them. Finally my insurance company the Hartford called them and woke them up. Took way, way too long for a simple job.

Have had relatively good experience with Safelite and would prefer to use them as they are close and I think they use good quality glass. Went online to contact them but there is no phone no. You must get an estimate and schedule the work only online. Problem is they say my zip code is wrong. Then they don't show my car (2023 Dodge Charger) so can't go any further. Left a note on there that I want to get a new windshield but that was last week and nothing back from them. Seems they go to great effort to keep me from buying their product. I'm sure I can get a windshield elsewhere with better service.

After replacing my windshield at the Arlington, VA shop, the tech also replaced the inspection sticker. This is illegal for my DC-registered vehicle, so I got a $50 ticket. The law requires that the sticker be replaced at the inspection center. Safelite should certainly know this, follow the law & advise customers. When I chatted with a representative, he told me that the tech had provided a "courtesy" ($50?), twice refused to answer my request that Safelite pay for the ticket and told me I should have known the law.

WINDSHIELD WARRANTY SCAM. Less than two months ago, the last Safelite installer did not install the windshield correctly. A section of the rubber frame surrounding the windshield was folded under the glass - it's literally impossible for anyone else except the windshield installer to do that. A single line crack formed from the side frame of the glass heading towards the bottom of the windshield. There was no impact point, despite the technician pointing to a point that could only be seen under a microscope and that had no other cracks or lions a meeting from it and the impact point would not have been directly under the rubber fold, it's impossible to something could've hit there.

Went through my insurance company to get my windshield replaced after a freeway rock struck it and caused a four inch crack. Day of replacement the technician calls me 2 hours beforehand to say the replacement windshield came in damaged and a new one had to be ordered. OK, acceptable. But NO ETA on a new one, NO email order contact, NO phone number available to call them back and NO communication from them at all while waiting TEN DAYS and thinking my windshield crack could become a major issue anytime if the crack expanded. Please note: you can literally get voices back from the moon in less than ten minutes, but Safelite takes more than TEN DAYS to just get a replacement windshield in stock? I'm out.

What a terrible and dishonest company. They will say whatever they need to get a sale. And then when you show up for your appointment and ask for payment that was different and not agreed upon from your initial contact. They say that they will handle and speak with your insurance for you. I had to do all this for them. Not helpful from the beginning. Walked out of my appointment and will be finding another glass company for my back window. Stay away, stay very far away from Safelite in general.

I have been trying for three months to get a regulator replaced for my window. They have been giving me the runaround and no one will return my call!! I have called multiple times to find out what is going on, they say they will call me back, but weeks have been going by of me calling, and still nothing. Will not do business with them again!

On the 16th of March 2022. I went to the Safelite store located on Armenia Avenue to pick up my car, after a windshield glass change. Unfortunately the service was not good, because the glass did not work the rain sensor on the windshield. I took the car there on the 20th of May. A technician checked my car and said it had to be changed, as the glass was defective. So, I rescheduled the service, took the car again on May 27 and left. I came back at the scheduled time, two hours later, I asked the guy who gave me the car who said everything was ok. The fact is, they didn't do anything! They didn't change the glass. The car continues with the same defect, the sensor does not work!!!

I do not recommend this company today. The technicians were not even professionals. They just disassembled my front glass. They did not want to finish the job. They ripped my glass from my car and they did not want to put it back. They left me uncovered the front part. Is an incompetent company. I had to hire another company to finish their work. Worst service I have received...

Ignore the supposed Lifetime Warranty. I came back with a windshield they didn't install properly - which starting leaking in the rain. Clearly faulty workmanship - but they won't honor the 'lifetime warranty'. Instead I got 2 excuses from Robbie on LaCienega - the edges of Audi TT FACTORY windshields are too smooth to stay stuck with adhesive. So he not only wanted me to pay AGAIN to install a windshield, but also tried to sell me a new aftermarket windshield (because aftermarket's always better!). LOL and boy are they also laughing over at Audi about that. Second excuse from Robbie - it's just been too long since they did the work. My mention of the LIFETIME warranty got a shrug and a smirk. I guess it just looks good in their ad. Safelite repair, Safelite replace - but they're lying about that warranty with a very straight face! Just go somewhere else. Faulty workmanship. And no warranty on it.

I was scheduled a mobile replacement with Safelite for today between 12:00-5:00. At 10:30 this morning they called asking for my Vin which I provided. Then immediately following was a question, "when would you like to reschedule your appointment sir"? I said reschedule? I didn't ask to be rescheduled, I have been waiting for this appointment that was set a week ago for today. They said "our mobile repair guy called in sick and the next earliest appointment is for the 7th"??? So they cancelled on me and tried to push my appointment to the back of the line. So instead of putting me on the following day's appointments they try forcing me to wait another week. If you look on Twitter, Facebook, or any other media source, almost all are negative. Just find someone else!!!

Went there yesterday for a small chip in windshield. They supposedly fixed it but wake up today to the chip taking on a life of its own. Called them and they say they are sorry and can replace the windshield. WHAT?!? The whole reason for repairing the chip was so I didn't need a new windshield. Lucky me they said they can do it for only $1085. They are scamming people by not properly fixing a small ding and allowing it to become a huge crack that they then get to charge for a new windshield.

I opened a live chat to enquire about the huge difference in price from one town to the next. The chat was abruptly closed by the agent and when I opened a new chat I got the same agent. When I asked Elizabeth Q to not close the chat she let me know they had 1 minute without a response and then had to close the chat. When I said I answered her she rudely said I did not, when in reality she decided to ignore that I had told her what screen I was on already in the chat. In a way it was a good thing. I found a local glass repair that was $200 less and I will now use them and never use Safelite again. They need to train their CS reps to not be combative with customers. I have used them for years, but no more.

I made an appointment 3 weeks out for a windshield replacement and moved my entire schedule around (and pre-paid $400+). The day of, I was assigned a tech. However, the tech NEVER contacted me nor did they show up. I called the following day and they were closed, therefore, I called their “corporate office”. They told me “yeah it seems they never showed up. You will have to call when their office opens up”. I’m mindblown how unprofessional this company is. I’ve still not received a phone call nor an email regarding my missed appointment. I 100% do not recommend this unprofessional company.

I had a very small (tip of a pen) size chip in my windshield that I thought I should get repaired before it became a crack where I would have to get the windshield replaced. My friend recommended Safelite and that was the worst decision I've made. The technician arrived and literally took 3 hours to repair. He kept starting and stopping and then had to leave to get a piece of equipment. Not knowing I thought he was going above and beyond but to my surprise and dismay upon waking this morning I find a crack that's about 12 inches long extending on both sides of the "repair".

Scheduled windshield replacement to be completed at home. They removed broken windshield and said they couldn't put the new one in until rust was removed from frame and left the vehicle with no windshield. It would have been nice for this to be disclosed at the time of scheduling, instead of learning about it after my truck was left outside without a windshield.

I visited the Santa Fe location on November 8 to have my windshield replaced on my Subaru. The technician recalibrating it LOST my key fob (set it on top of the car when he drove away). This required him to return (on foot) to the shop...I had to be taken home to get my second key fob, then return to get my car. This took place on my one day off in November (I'm a teacher). It ended up taking MOST of the day --- (My appointment was at 9:00). I was assured by the manager that this would be taken care of. I was told that the part would be ordered, and I would receive a new key fob.

I visited a Safelite shop here in Chula Vista on 3 Sep 2022. I couldn’t get into the store good enough when an employee came from the back, opened the front door, looked at my truck and yelled to the person at the counter that my truck was lifted. Got to the counter and met with Luis and he appeared agitated and rudely told me he could not service my vehicle. After asking why, and him rudely telling me to go back to my insurance company he threatened to call the Police on me. For a dispute about service, not a crime. It leads me to believe that Safelite has issues with persons of color.

My car dealership contacted Safelite to replace my windshield, my windshield was replaced 12/28/2023, a gap was left open inside car at top of windshield. It was not sealed all the way across my windshield, I call. Safelite sent someone out, he took photos & say he would call me, no one call, he also suggested a upholstery company, this was left unsealed by Safelite installer, they have a positive reputation, but do not stand behind their work, I will contact corporate.

I received an online price of $455 for a new windshield by entering my VIN and location. Three days later I go to the Landmark location in San Antonio and they said it would be $701. Beware of this ripoff tactic.

They broken new window while installing it unprofessionally and won't honor the lifetime guarantee so they are crooks. I would strongly advised that anyone with windshield problem should stay away from this ripoff operation.

Safelite AutoGlass. 1902 Aerotech Dr #150, Colorado Springs, CO 80916. Their service is horrible and terrible. My got my front window repair in April in 2022 at their place but it's automatically broken again in December in 2022 again (there was a crack longer than one dollar bill). I came to their place and their technician told me it is under warranty. They made a appointment for me to replace it but when I came today, their technician told me "your window was beaten by something, we did Not notice that last time so you have to pay for it out of your own pocket." Then their technician point at the "small point" and said "that is the hitting point on your window." I could not even see it. I asked, "how could you not find it last time." They said, "our last time checking technician is new."

Upon installation on September 22, 2022 the plastic shield covering the electronics located behind the rear view mirror was broken. A replacement would be ordered and installed at no cost. As of today January 3, 2023 we were still waiting for this to be done. I could have flown, walked, biked, or sailed to whatever country the part was made and been back before this. Follow up calls to the location, 4 in three months, result in the same response, "We will call you when we have the part." Really?

Awful, awful company. I had my windshield repaired by them in July 2022. I immediately noticed that the bottom of the windshield wasn't meeting the rubber gasket below it (I was assured that this part was just aesthetic and had nothing to do with keeping water out of the car). Regardless, it is meant to meet the rubber anyways, no one wants to see a gap between the two.

I scheduled online and selected the 1 remaining appointment for the afternoon of the 29th of December 2022. Talked to installer around 8:30am & he said it would be 1:00pm to 5:00pm. That was the last I ever heard from him (Anthony was installer). Never called, texted, or emailed. At 4:30 I attempted to call and got a message about mailbox not set up, even though I called the number in the morning and he answered. Now he won’t answer. This was out of the Arlington, TX location. Suggest you never use them!

After windshield replacement developed water leak, causing electrical damage, water damage and ignition replacement. I will never let these people near another car that I care about. Use at your own risk.

We scheduled windshield replacement using the app and were assigned to the Linebaugh Store in Tampa Florida. Alex from Safelite has admitted to 'frying the electronics' on our 2019 Ford Fusion hybrid during his scheduled appointment on 10/27/2022 but Safelite Warranty still has not resolved the issue. All we have asked for is: 1) To pay for the invoice from Ford to repair electronics damaged by Safelite $2,262.57 and 2) To replace the windshield as originally promised. To date, neither has happened. Today is Friday 12/16/2022 which means we are going on week 7 without a car.

Had my windshield replaced on my 2018 Mercedes C63S. Safelite said they calibrated the cameras but traffic sign assist no longer functions and the cameras aren't reading the signs. They told me there was nothing else they could do and to take it to the dealer. I will never go to Safelite again.

So, about 4 weeks ago I took a rock to my windshield on my 2021 Ram 1500 limited. It left a crack about 8 inches long so I needed a new windshield. Called my insurance company who set things up with SafeLite Auto Glass. Scheduled my appointment and got a call "good luck we have your windshield in stock". On the day of the appointment they called and stated they were sorry but my windshield was not in stock. Okay crap happens. Schedule it again for a week later, once again that was cancel on the day of the appointment with no explanation this time. Reschedule for a week later, they were to show up between 8am - 12pm at my office. My office is right in front of the building where my car is parked so I see the entire front of my office.

Called for a quote to replace windshield (crack from rock too large to repair). Was quoted $2,000! I asked SEVERAL times if I was hearing her correctly- I kept repeating $2,000?? She confirmed. Five minutes later she calls back and leaves message on voicemail saying she gave me the “insurance quote” but if I was paying cash it would be around “$450”. So apparently they are scamming insurance companies out of a LOT of money!!!!

I was approved by Geico to replace my back window, I had 4 different appointments because they order the wrong parts or that the glass did not arrived on time. I try to get the OEM so I authorize them to order OEM for a quote of $150, so when I arrived, I was told that it was going to be $350 because it was the wrong glass, so of course Safelite blame Geico and Geico blame Safelite. So you know we are caught in the middle, so I got so tired of the game that I told them that the after market was fine as long as it was matching quality!!!

If I could give zero stars I would. Safelite in the Bronx on zerega Ave has the worst service/customer service I've ever experience. Before taking my car, I called multiple times to make sure they had the correct glass because I have a special addition vehicle. They assured me they matched the glass to my specific car. I took my car to have the rear glass installed after a break in. Of course they installed a different glass. Three days later it rained heavy, all the water got in my trunk. I went back and was told there was an air leak and water leak test done and they found no leak. I was told they would fix it but needed a replacement glass to do so as back up. I had an appointment, I showed up to be told, the part never came. They would call me when it arrived in two or three days. Never received a call.

This company has no way to communicate with customers or anyone who has an issue with their employees. If you call their 800 line, there isn’t any way to speak with a person. Their installers speed they neighborhoods & fail to stop for stop signs. Safety isn’t their top of mind! I would not do business with a company who can’t communicate with customers.

So we scheduled to have a technician come and replace a back windshield on a Mercury Grand Marquis. We had this appointment scheduled out a week before they came to do it. They even told me which technician would be servicing the vehicle that day. Night before he calls to confirm. He leaves it on my voicemail, and he confirms for a Grand Prix. Now I had to go back in my information to make sure that it wasn't an error on my part, which it was not. So I figured he just misspoke over the phone. Well, he was scheduled to be to my address between 8am - 12pm... He gets ahold of me through text to call him. So I do.. He tells me he isn't gonna be able to make it until sometime between 12 to 3pm so I say okay...

Safelite is a SCAM. You call them to come out and fix small cracks in your windshield, they come out and do a half decent job, you still see cracks that look like they haven't been filled, they tell you, "no worries, cracks are still suppose to be visible, but have no fear, we did the job." After following all protocols, several days later, you go to your car, the entire windshield is cracked, starting from that small crack, they supposedly fixed. I call them, they're quick to give you a refund, BUT, not for damaging your windshield. The only solution was, I had to buy a brand new windshield, out of my pocket. That's the catch. They half fix your crack, which is free through Insurance, then force you to buy a brand new windshield, or ride around with a huge crack. Customer service is great though. They're really nice. Lol.

Called Safelite for windshield replacement. Tech came out and said he could not do it. Needed to take to shop. 1 afternoons wasted. Rescheduled and took to shop. New windshield was installed but I noticed defective rubber strip on top and missing molding! Tech never mentioned defect! 2 afternoons wasted. Rescheduled a week later when windshield and molding would be available. 3rd attempt and windshield replacement as well as molding look fine. As I was driving home it started raining and wipers would not work. Stop as I could not see to drive.

My back glass was shattered. I got a quote from Safelite, they have a hidden fee they don’t tell you about. It’s a recycle fee of $35, my back glass was gone. Nothing to recycle, I contacted safelite twice and took the survey. I told them I want refund & they never even replied, great customer service.

First of all, their appointment window is too wide (ex. 7:30 am - 12:00 pm for me today - 09/13/2022). They said in their confirmation email sent to me last night that they would text me when a tech is on his way. I waited and waited. Someone called and left a message at around 12:00 pm, saying, "Hi, this is Steve." So, I called him back right away. It was an automated line (**). I couldn't get to a live person. I hang up and called 800-800-2727 to talk to someone at 12:30 pm. This lady checked my appointment status and told me that I would have to reschedule since the tech called in sick (?!). She even added that is why Steve called you. Steve didn't leave any message in his noon call.

I would not recommend having work done with Safelite Auto Glass at the McKinney, Texas location, for the following reasons; Manager was angry and annoyed from the introduction with our claim, that morning... Informing myself and spouse they were under staff, and stated that the glass for the replacement of our Windshield was not in, ...And that we would need to reschedule the appointment...(We called the day before reference the windshield at the Plano warehouse and it had been since delivered to the Safelite address in McKinney....Only after pressing him (manager) did he go back in his warehouse to confirm and check. (I did it online 8/20/2022 with appointment schedule 9/1/2022.) Later at the time of closing (James) Technician informed it was his last day and that they were unable to calibrate the windshield after several attempts....(Why tell us it's his last day?)

I recently had my rear windshield broken by vandals throwing a cinder block through it while I was in a parking garage. Called the police, then my insurance company who told me I could call whatever glass company I wanted, or I could use Safelite and they would schedule the repair. I was stranded in a parking garage with just a cell phone, so I opted for Safelite. The earliest they could take me was 2 days later! No coming out to where I was like they show in their commercials. So I had to drive 30 miles home, on highways and bumpy back roads, with glass flying out the back where the window used to be.

Idaho Falls, ID location: DO NOT I repeat do not give this company a minute of your time or a dime of your money, I scheduled on 8/22 to have my half broken windshield to be replaced 9/2 (fastest time). They call on 9/1 saying they need to reschedule and can't have it done until 9/20. Are you freaking kidding me? 18 days later and a month with a half cracked windshield, absolutely 1,000% ridiculous they clearly had zero intentions replacing my windshield when that appointment was made and left me waiting around and driving an unsafe truck for 10 days with zero regards for safety. I contacted a lawyer for safety and we will reporting this to the BBB and anywhere else I can.

The company is sending out false mobile appointment messages and appointment statuses leading customers (me) to believe work is actually in process and/or completed. I called the company 5 separate times with 30 minutes in between each call hoping the hang-ups were a computer glitch. Unfortunately, I think not. :( The calls kept getting disconnected while on I was on hold. What a shame... I have used this company and particular service for years. I sure hope this default can be corrected quickly and painlessly.

Major Insurance companies are relying on Safelite to be the primary glass replacement or repair company. For multiple claims I have experienced in this insurance field, Safelite is unprofessional, rude, no show for scheduled appointments and causes damage to customer vehicles. Safelite Corporate needs to revamp their entire system from initial contact to scheduling to final repairs. Poor service - I will never personally use them.

My brand new car, 11 miles on it, new, was in the dealer for some additional features added. The technician cracked the windshield. We were told it could be 10-15 days before a new windshield could get here. We left for vacation to return 3 weeks later and no windshield, no update. After finding out all new windshields were sent to the factory for new cars, so therefore our dealership was last priority, my wife got a quote from Safelite. Long story short, Safelite replaced the windshield without compromising all the safety protects like lane departure and collision avoidance. Safelite fixed my windshield for the dealership, when the factory could not. A year later and all is good.

Hubby set up an appointment on a Wednesday to have a repair. When he got there, they said, "Sorry the crack is too far near the edge so you need it replaced." Fine. So he set up an appointment for them to come out and they said they'd waive the charge for that since he came all the way there after being told on the phone they could fix a crack a couple of inches long like he described. So he takes off work and waits the entire day and by 4 PM still no one shows up. He finally calls and they deny any of it ever happened and called him a liar. Wow. Never had a place say something like that before. I guess we'll look for someone who respects their customers. It sounds like they don't care.

This is fourth time we had to use this company for broken windshield. We own several vehicles and dump trucks are not checked enough by police. Safelite customer service is horrible. Tried to reach out due to them sending technicians with cheap Chinese replacement glass instead of original glass for high end vehicles. They cannot be reached in person on phone and if you get someone after waiting 20 min, person is rude. Phone takes clients in circles, technicians do not call ahead as promised. The safelite operator says their phone is having issues… this is a repeated answer!

The quality at the Port Charlotte FL location is....well for lack of better description....piss poor. My wife’s 2019 jeep windshield was replaced on 8/2. When she brought the car home after the work she wanted me to look at her windshield wipers. I did and noticed right away they were not timed correctly; they were crossing one another. So of course, I took a deeper dive at the job and noticed the trim at the lower edge of the new glass was damaged. This trim is part of the new glass, it is not off the old glass so clearly it should not be chipped up, cracked, and have what looks like it was gripped with some kind of pliers, which is exactly what it looked like. I also noticed some minor scratches in the paint and where the "technician" was leaning on the car his sweat was left behind on the front edge of the roof, both fenders and hood at both sides of the vehicle and he left his safety glasses in the cabin of the vehicle.

Safelite replaced my cracked windshield. But they failed to properly seal it, resulting in water seepage and some serious electrical damage. They refused to pay, citing their warranty required me to notify them before making any repairs. But what they don't consider is:

7/25/2022 2:00PM. When the technician arrived, I made a point of showing him the end seals for the glass which were inside the hatchback door on the respective sides of the vehicle so he could reinstall them. He finished his work and left. I needed to remove some items from the rear of the car. When I opened the hatchback, there was a trim retainer laying there as well as a bunch of the glass pieces from the broken glass. On inspection, I found that the left side trim did not fit as tight as the right side so I assumed that it came from that side. When I pulled the trim panel to install the retainer, I saw that he did not connect the right side wire for the glass heater. With the trim off, I also could see that he did not remove the tape he used to hold the glass in place when he installed it.

Ordered and scheduled an appointment seven (7) weeks ago. It was cancelled and I was told the replacement glass has not come in yet. Scheduled twice more (on my own) and was called again and told that they would call when the part came in. Still no word, no callback, no re-schedule and no replacement. I have called back three times with no results - again, 7 weeks. Went to a local glass place (Daniels Glass) and received immediate service and replacement. Don't claim what you can't provide, and don't get so big that you lose customers for lack of communication. Very disappointing.

Do not use Safelite in Fairless Hills, PA. The technician Joseph came to my house very friendly at first, stated that he was going to try to fix the crack in my windshield, but due to location he may not be able to get the machine on to fix it. Said he will call me if he is unable to do so. Asked me to sign a form verifying he was doing the job (form was covered by other papers and his cell phone so just thought it was a "he was here" form.) Go inside and get a call a few minutes later. He asked me to come out to discuss options since he could not get the machine on my windshield to fix the crack.

I received a phone call from the technician first thing in the morning stating he will be at my home at around 3 PM and will call me and give me an hour Leadway. My schedule time was between 12 and five at 5:30. I text the technician. He told me that he’s not coming to my house. He got wet and he’s no longer finishing his work. I received no phone call and waiting around for six hours!!! This company thinks the customer's time has no value. Do Not use this company. They are just a fortune 500 company. You’re no longer number one as a customer. You're just a number bad service. Communication is the key and all successful businesses. I’m sure their work is just like their communication. Very bad. For reading the other reviews I can say it was.

My appointment was scheduled 8 days out between 1-6pm. I had to schedule to be home all day to wait. At 2:15 I get a call from the company saying they had to cancel and reschedule for another week out. The man who called thought he would be smooth calling me baby. I would never use this company. I was warned by several people not to use them. I should have listened.

I came to the Safelite shop at 4200 N. Dupont Hwy Dover, Delaware to replace my Toyota Rav4 windshield on 6/25/2022 (Saturday). They have an additional windshield wipers replacement service. I thought it is nice to have an extra pair of wipers, so let them replace the wipers and requested to have my original wipers back. Not only did they do a slopy job and rude, they didn't give my original windshield wipers back. I insisted to have my wipers, they gave wrong ones and couldn't find my original ones. I had to come back on Monday (6/27/2022) to get my wipers.

So I used Charlottesville VA store as they were closest to us. They came out to my house to replace my 2020 Explorer ST cracked windshield on a Friday afternoon.. After almost 4 hours I was asked if they could come back on Monday. It turned out the windshield they got had the wrong style heat element wiring. So this left me with a SUV I couldn't drive for the weekend. But I was promised it would be fixed Monday. Monday rolls around and I received a text the tech would be onsite between 1-5. When 5pm came and went I called the manager Everet at the local store, and he said they didn't have me on the books for today. When I explained my car was undrivable, he promised to send someone out first thing in the morning.

Safelite won't repair, Safelite won't replace. They were supposed to come to my business today, 6-13-22, between the hours of 8AM and Noon. No show, no call. I contacted customer service and they said the technician isn't answering the phone. I called back later and they said the local office isn't answering their calls, but they would ask the technician (yeah, the one not answering calls) to call me. I spent the morning relocating the car to shaded areas since they can't work on a hot windshield.

My appointment yesterday in Rancho Cordova, Ca. was for 1-5pm, they did not show up or contact me. NOT HAPPY! I expect way more from a company a large as Safelite is. I can't believe they this is how they conduct their business.

Scheduled windshield replacement for today June 2nd between 8am-12pm. I rearranged my agenda accordingly. At 11am I am thinking that 12pm is only an hour away so I click the link in the text from last night to see if there was any updates and the appointment that was scheduled was no longer there! Just gone like it never existed. SO unprofessional and inconsiderate.

The company double billed me and refused to help. Their customer service rep hung up on me and the billing department suggested I wait a week to see what happens as they cannot see a double bill on their end. Since I paid with my ATM card I had to run to my bank before the start of a holiday weekend and cancel my card and get a new one.

I have a new Ram truck that got a chip in the front window right after I bought it. I took it to Safelite located at 26175 Jefferson Ave, Murrieta, CA on March 18, 2022 and after talking to the Rep. I decided to get the chip filled instead of a window replacement. 

I was told if I didn’t like the results they would apply what I paid ($123.83) for the chip repair toward the cost of a new window if I was buying it or to the copay if I was going through my insurance. Needless to say I didn’t like the results so I called my insurance company and opened a case to replace my window with factory glass. On April 9th, 2022, I went down to the same Safelite office I mentioned above to get my window replaced.

If you have this branch replacing your window, BEWARE!!! They were scheduled to do a rear glass replacement at my home. Before the appointment, I vacuumed all excess glass from the rear door area. My rear door was fully functional. I then left the van parked for the remainder of the week (4 days) only duct taping plastic over the damaged rear window. My wife was home when the technician arrived. After working on the replacement for an hour, the technician tells my wife that the rear door will not open/close. He tells her that he has to take it to the shop (15 min. drive w/traffic) across town. 3.5hrs later, my wife texts me at work telling me that the technician still has not brought the van back. She then calls the technician asking where is he with the van. He responded that he'll bring the van back. A total of 4hrs had passed that the van was taken from our home.

Had windshield replaced in 2021. This was in shop work. Scheduled 2 to 3 hours. Dropped off at scheduled AM time. Went back at closing time not ready. 2022 chip - canceled my appointment afternoon appoinment.

Was scheduled for Safelite to come to my home to replace windshield. They called day of canceled, rescheduled for me to come to them so I went to my appointment and they said, "Don't have your down and don't have your windshield." I filed complaint that I believe they should compensate me for wasting my time 2 different days and gas for 1hr total Drive I had to do for nothing, they told me Thomas will be calling me within 24/48 hrs, been over week nothing been on this. For almost month now they say they care and pride what they do but they don't. Something needs to be done because like they just tossing it side.

Just one month after replacing a 20 year old windshield, the new one just cracked. The car has no chip damage. This must have been an inferior glass or defective. I never read their warranty because I trusted the Miele work. Now I know better. Should have had it done at Toyota

I've heard all kinds of horror stories about this company. I'm finding out firsthand that they are true. I bought a 2019 Toyota with a replacement safelight windshield. It's now leaking and has filled car up with water. If you buy a pre owned car have a certified mechanic check the windshield. If it's an aftermarket safelight windshield don't buy the car. The warranty is not transferable. The windshield has less that 25k miles on it. Now I'm stuck with a huge repair bill. BEWARE!! Terrible company. Read and believe the bad reviews.

1st appt. they didn’t show. No call. 2nd appt. called 1 hour into the 8-12 time slot to say part is on backorder. I’d showed up to work 90 early to make the 8:00, again. 3rd appt. they scheduled it during a 8-12 slot where I had to deliver a. Webinar 10-11. Left message with office that key would be with receptionist, right inside office door. Tech called 10:40. I didn’t answer so they didn’t show. I called at 11:00 and he said he couldn’t return and that I should use a different company. He was busy. 4th appt. he shows and replaces the windshield. Left most of broken glass inside the vehicle. I complained to customer service. They linked me with Manassas Mgr. He asked see pics of the broken glass but gave me a bad email. I had confirmed what he gave me. Was without vehicle for 6 weeks. Literally the worse experience with any business in my 60 years.

Allstate made an appointment for these people to fix our windshield. They gave us a window of time 1-5. So we waited and waited, and waited. So we called the help line and of course they were closed. Not only did they not show, but not even any communication or an apology for wasting our time! I guess our time was not important. Terrible business practice. Chico Ca.

I've been working on my 1998 Ford E150 for about 7 months now restoring it and preparing it for travel around the US. I've reached the point where I'm about to paint the van and decided to have the windshield replaced due to some scratches and a couple of small chips. It did not need to be replaced but figured since I'm restoring it and before I paint it, it would be nice to have new glass to look out of.

Horrible experience with Safelite. 2011 BMW 3281. 6 inch crack in windshield from rock on the beltway. First attempt to repair left with 3 inch gap in the weather stripping. I called it in as a warranty situation and a different tech came out and attempted to fix it. He left the car with a broken windshield and black sealant handprints all over the car. That was called in again for warranty and I was informed that I had to wait two weeks for the sealant to set from the botched install before the glass could be replaced again. Two weeks later a third tech came out and replaced the broken replacement glass.

I made a claim for a broken windshield through Nationwide. Safelite administers windshield claims for Nationwide and I agreed to use them. I have a 2012 Mercedes that has lane-change sensors, rains sensors, cameras in windshield. They scheduled 5 appointments over 3 1/2 and came out 4 times. Each time they brought the wrong windshield. I had very specific conversations with them each time and they expressly acknowledged the need for the cameras and other options on the windshield. Each time they showed up with the wrong windshield. Today, I finally told them not to come back. I have an appointment with a local vendor to change the windshield in just a few days. I would never, ever use Safelite again.

I made an appointment with Safelite to have two windshield chips repaired - two weeks in advance. I arrived 10 minutes early and checked in with the front desk. I was told that a technician would be with me at 1:00pm (10 minutes). At1:15pm, nobody had come to see me. I went back to the front desk to ask whether anyone was going to see me for my 1:00pm appointment. I was told, "the technicians are all on break". I asked if is normal for Safelite to schedule work with customers when their technicians are on break. I was told that break is from 12:00 to 1:00pm and the young lady said she would go into the back to check. 10 minutes later, she returned to her seat without even looking at me. No technician ever came to see me. I walked out. This type of service is appalling and unforgivable.

If you need a windshield replaced go anywhere else. SAFELITE Auto Glass on 3201 ROSEDALE AVENUE, Richmond, Va. is totally unprofessional! They replaced my windshield on a two year old van & ripped up & tore the side weatherstripping & cowl at the bottom of the glass & left it all loose & pulled up. I didn't notice it till the next morning, cause I had to pick up my van in the dark. When I pointed it out them, they actually tried to say that it was like that when I brought it in there! My van is only two years old. There was nothing wrong with it, other than the crack in the glass. Their "technician" named Richard got super defensive when I pointed it out, & then started cursing me under his breath & calling me a "baby" cause I called him out on his shoddy work.

On December 20, 2021, I brought my vehicle to my local Safelite Autoglass (Columbia, MO) for a warranty repair on a windshield they previously replaced in November, 2019. Safelite advertises a "Nationwide Lifetime Warranty" which sounds fantastic, however, that's where their service ends. The windshield I purchased from Safelite developed a stress crack that began on the edge of the driver's side, and progressed toward the passenger side. There was no impact, or evidence of such. In fact, glass impacts caused by projectiles leave very, very clear evidence in the form of: concentric fracturing (spiderwebbing) and compressed glass. Think of *any* bullet hole in glass, or *any* time a rock cracks a window or windshield. It was painfully obvious the windshield simply developed a crack due low quality manufacturing, poor installation, or possibly both.

I called Safelite for a new windshield for my truck. I was quoted $380 for the windshield which I thought was reasonable. Safelite tried charging me another $380 for camera recalibration. I spoke to numerous auto glass technicians and was assured that this is a unnecessary charge. I was told that they prey on unsuspecting customers! Do your due diligence! Companies like this should be held accountable!

Safelite tech came to my home. Stated due to "possible" rust issue they would not install a new windshield on 2001 Olds Alero. They could have saved themselves and me the time if they were not going to install. Got Chips? Glass Co from Lapeer MI was more than happy to install a new windshield. There was only surface rust under old glass. Safelite was a waste of time and have lost all future business with myself and family. Got Chip?-5 Stars. Safelite-1 Star.

I had a claim for windshield replacement since 8/2021. I have been run around since then. 2 appts set by them and no shows both occasions, no calls to cancel. No calls to update the status. Ugly customer service people and you can hardly ever get through as their automated system is a nightmare. Excuse after excuse, one point the person I spoke with said the don't have my claim. In other words they lost it. Called dealership directly to say they can get glass for my SUV in less than a week. Never again will I use them or recommend. Not a reliable service.

I was referred to Safelite by Geico to replace my driver side glass. I have paid them the full cost of replacement and still after 3 month the replacement is not completed and they have caused me so much trouble. Here is a summary of my experience with Safelite: 1. I made an appointment and after about a month, the technicians showed up at my place (I paid extra for mobile service) with a new glass which upon opening the box in front of me they discovered the new glass is shattered! 2. The technicians left and found another glass at a warehouse and came for glass replacement, however they were obviously unskilled in replacement and they were trying to figure out how to do the replacement on-site which I found very strange.

Definitely do not recommend. As I am writing this, my car is still not finished, and they have provided absolutely terrible customer service. I had an appointment a week ago to get my windshield fixed in my driveway. The technician came out and told me that I would have to bring it to a body shop because there was rust under the windshield. Fine, I understand that so I found a body shop and left the car there and let Safelite know where it would be.

I had my front windshield replaced on my 2021 Subaru wrx on 11/27/2021 in Dothan Al. My appointment was actually on 11/26/2021 and their office is 1 hour and 45 minutes from my house. I get there on the 26th and they take my car back. Then they call me to the desk saying that they got my glass out and the new one won’t fit and can’t release my car to me as it’s not drivable. Said the warehouse sent the wrong glass. The office manager drives me home and tells me to come back the next day on the 27th and it will be ready. I picked up a trailer and drove back over to get my car. It was finished. I then hauled the car the next day to Schenectady New York On my way up I realized that there was no windshield molding around the glass and there’s a 3/4 of a inch gap between the edge of the glass and the windshield frame.

Took a new car (Ford Transit) that had a small crack on the front windshield to the Safelite in Bensonhurst, Brooklyn, NY location. The guys promised to order and replace, ended up ordering a wrong glass, then complained that they can not order and/or install the right glass. Meanwhile they took the old front windshield out and disassembled the plastic around the windshield and did not put it back; obviously the crack increased in size and now it was along the whole glass. They put the old one back, improperly (it was shaking), and to my question whether or not it is safe to drive like that (I was going for a long, 1000+miles drive), said that it's safe.

Do Yourself a Favor – Stay Away From This Business! If you’re considering taking your car to Safelite AutoGlass for repairs, please read this review so you understand up front how they operate. This business has very poor management, their workmanship is not consistent, and they are very inconsiderate of their customer’s time. Last January, I brought my Mercedes in to have the rear passenger window replaced due to a break-in. An older guy, who looked like he had a lot of experience, worked on my car. When he was finished, I checked it over, paid the bill, and gave him a tip for doing a great job. (Note: there is a window between the waiting room and the shop so you can watch the technicians working on your car).

They did replace the windshield after bumbling around for while and calling a second van. Then they damaged a gate post pulling out. The driver denied it and accused me of damaging it. The manager of the Westchester store then was rude and defended his driver. No customer service. Now going to corporate and to local police to resolve. They are very hostile to their customers. I'd avoid.

I showed up to my 1:30 appointment on time. I was told they were a little bit behind. Waited 45 minutes until they were finally able to take me in which at that time I couldn't stay had to pick up kids from school. Wasted an hour and a half of my day and 30 miles round-trip in a full-size truck. I called and asked if they would be able to come to my house and do it there and they wanted to charge me $20 more. The person on the phone said there was no one there that could do anything about it. All I would've asked for is a phone call letting me know that they are shortstaffed and that there's going to be a wait I could've save myself a trip and rescheduled. There are no less than six people in that office. All on the phone. One of them could've called me.

The technician showed up on time and did a great job or so I thought. Apparently he forgot to remove my security alarm and remote start, I know that he forgot because he almost ripped all of the wiring out of the receiver. At some point he realized it and stopped pulling, but it was too late, it no longer works. I called them to tell them and was told that I needed another technician to come out to ensure I am not lying. They made appointment from 1200-1600. I left my car and drove my wife's. At 1630 when they still had not showed up, I called and the technician lied and said he called and came by. So my advice is to use them at your own risk because they have absolutely NO CREDIBILITY!

Brought the wrong part and would not give me a new date for installation. Said a manager would call but never heard from one. This company sucks. Do not use them. They did not follow up on when they would install.

Called yesterday. Set up an appointment to get a new windshield for the blazer. Stressed several times windshield out already. Needed new windshield and rubber around it. Even give VIN # to ensure right windshield. Schedule for today and they screwed it up. The lady put it in for repair instead of new windshield. Sat here for 5hrs wasting my time. Another guy called. Said was not his fault. Expected me to leave our garage unlocked or to give someone else a key to our garage. Very rude people to deal with. I even called back and they basically said not their fault nothing they could do. This was their fault and they are not willing to work with their customer. Very unprofessional! I will never do business with them again.

If you're in the market for a company with horrible customer service and a useless warranty... then you've come to the right place! Safelite will happily screw up your installation and charge you top dollar. Then, when the poor installation becomes a problem, their nationwide network of service shops will promise to set things right, bill corporate for a full replacement and repair, then simply fill your car window's gaps with caulk.

I purchases a used car at Toyota of Plano, the front windshield had to be replaced. It was replaced under a special arrangement between Safelite and the Dealership in which there is no warranty. An independent glass company informed me that the Glass does not meet DOT safety regulations making it dangerous in case of an accident, The window leaked continuously across the top because the seal was not properly cleaned and primed, which has caused damage to the head line. Safelite has not answered my calls, and the dealership refused to help.

They were amazing and super quick. I was able to get my car fixed right at my house. The price was so low. I have recommended them to everyone that I know. Super convenient when you need them. Their customer service is impeccable.

Safelite replaced windshield at Ford Dealership prior to us purchasing SUV. A year late the rubber seal started coming off around the top of windshield while going down the road. Since Safelite has a warranty, I called and they refused to fix it stating the warranty is void upon transfer of vehicle ownership. Ford dealership refuses to fix it stating it was a Safelite repair. With that being said, DO NOT use Safelite due to poor installation. Make sure to note when you purchase or sell your vehicle, the warranty is void! Going to refer other businesses than Safelite due to poor workmanship!

September 2. Had chip repair on windshield on lower passenger side about 2 " long. As soon as chip happened I didn't drive or wash until repaired. Repaired and tech said could take thru car wash now with no problem. Waited one day, then washed. Repair was done poorly as now getting worse. Tech told me if repair fails can get money placed towards new windshield, about 800 for new so would put the 60 (insurance paid) towards new windshield cost. Told me twice so I guess he would do poor job so I have to get new windshield. I never have seen such a poor job on chip repair that should have lasted a lifetime that is already failing just after a car wash.

I needed a windshield replaced and it was covered under my insurance. My agent called Safelite and had them call me. They exchanged all of the claim information. I lost the message so I called Safelite... What a JOKE. You have to go online now and cannot speak to anyone. They wanted me to go through all the things that were already done between Safelite and my agent. Safelite has lost all perspective on what customer service is all about. Dumping them for another vendor!!!!