Safelite AutoGlass Reviews

The guy came here and took my windshield out. After about 30 min then came to door and said, "Sorry I can't put the new one in 'cause who ever put the windshield in before cut something," and they couldn't be responsible, well that's fine but put my damn windshield back in! He claims he can't do that so now I have to pay for it to be towed and pay a shop to fix the little spot that needs welding then have glass put back in!!!! Then his boss came out to look at it, my husband showed him that it just needed a small tiny weld, the guy took a screwdriver and bent the metal forward and back and made it bigger, then he left! Never ever again with this company!!!!

I was so wrong to go with Safelite, they influence with their ads but, their reputation is -1, I was wrong, trusted the ads, and didn't check the reviews, they have the WORSE reviews everywhere, they came late to my scheduled appointment, NO text, no call, and their customer service (if you were lucky enough to get to speak to one) sucks, I don't know yet about the quality, I will update soon. Just go with ANYONE else, you will be better.

If I could give Hampton, VA Safelite a minus one, I would. Close to a year ago, Safelite replaced my windshield twice because they broke the windshield sensor. The second try, the sensor still did not work. The technician stated that Safelite will replace it. I am still waiting for the replacement...

Do not use this company. I used Safelite on March 15 2025. Shawn came to my house to replace my windshield. While he was here my C.D. case that was attached to my driver side visor went missing. I called Shawn when I noticed it was missing and asked him what happened to it. He replied with there was never a c.d case there. I informed him it was there 45 min before he arrived to my house, when I drove my car. I asked him to please check around him company vehicle and look for it to see if maybe he moved out and didn't remember. He informed me I was a liar and there was never a case there. I Informed him there was a CD case it had between 10 and 12 Cd's in it, along with personal information of mine as well as money. He continued to tell me that I was lying and that it was never in my car. He then told me that somebody must have broken to my car in between me parking my car and him working on it.

Everything was great until I got there. Nifty online scheduling and filing an insurance claim. Lots of text communication with updates. So far so good. Then I got there 20 min early for a 3:00 apt. At 3:00 a young girl brought her car in I noticed they took her car back right away. At 3:20 the crew look like they were nowhere near finishing the cars in the bays. I had now been there 45 minutes. I asked why someone who came in after me with the same time appointment got in first. An excuse was offered. The employees are at the mercy of the unrealistic expectation set by the online scheduling tool. And it shows by their apathy. Went somewhere else my experience there was smooth on time and effective.

My name is Marie **. I tried calling Safelite to get a price on a 2010 Buick Enclave for the passenger side passenger door stable window and their automated systems was terrible and I couldn't get an answer. I tried online and all they gave me was to schedule an appointment. I couldn't get ahold of a real person to see how much the window would cost. So, I am going to another glass company.

Worst Ever! Got to Union City facility at 8:30 and the excuses started - might take 3-5 hours, might not have the right windshield (even though I scheduled well in advance and even gave my VIN for car). I said I’d just wait and work in waiting area. While there I heard 2-3 warranty claims (leaking windshields, blemishes/defective glass), common response from Saflite was either an excuse or apology. After 5 hours of waiting and NO UPDATE I asked how it was going and told it would be a bit longer - I had an appointment I had to get to, and finally found out THEY HADN’T EVEN STARTED THE REPAIR! What a JOKE! STAY CLEAR OF THESE GUYS - A DISORGANIZED MESS!

Oh my God, this was the worst experience of my life. I had minor damage on my windshield that could have been repaired. However, Safelite decided to replace the windshield, and that's when the nightmare began. Today, after having two windshields replaced, three visits to the shop, and more than $50 spent on Uber, my windshield is still malfunctioning. It's not original, and the security features don't work - they couldn't be calibrated. I tried to contact Safelite and Farmers several times to request a new windshield installation at Honda, but I was either put on hold or the call was abruptly terminated. Shame on you. I'll make sure my frustration and disappointment will be shared online

I had my windshield repaired by a Safelite technician. The repair was horrible. In the past I had repairs done and they were very good and the only residual was a small gray dot on the windshield. This time a technician came and supposedly repaired the crack but it didn’t look like it was repaired at all. The worst part is the technician placed their coat on the hood of my car and scratched the hood.

They quoted me $280 to replace a rear passenger window, but one day before the appointment they raised the quote to $680. More than double! I have been going to them for years and this is how they treat me. What did I do to deserve such treatment. What is this glass made of. gold? Do not do business with these crooks.

The ice and snow melted to reveal a 12” long crack in my windshield. Jumped on GEICO to file a glass claim. Geico then promotes Safelite as a super easy and convenient solution that can be initiated directly from the claim page. The opportunity to have this done at my home rather than drive an hour away into St. Louis to my dealership (closest Mini dealer) sounded fine. I have never had a bad experience with Geico so I believed this would be another satisfactory outcome. Nope. Safelite staff have been very polite, but…after three trips to my home and installation of two different windshields they cannot get the camera recalibrated.

Recently had windshield and wipers replaced. First florida rainstorm and driver's side wiper flies off. I called the number on my receipt and left message. 30 hours later with no return call I replaced my wiper. 72 hours later I get a call from the main customer service office with the rep from my local shop. I'm told that since I did not physically go to their location or speak with them- I voided the warranty. I replied that I had immediately called and left 2 messages. I was then told the number was a non working number (then how did they know to call me). I read the invoice receipt that listed the number I called. She said she wouldn't do anything and hung up on me. This is a horrible company. They put the safety of my child as risk over poor workmanship.

BMW X3, got a rock strike, crack and a chip. Set up replacement at my home. Tech called and came out two days later and said they sent him with the wrong windshield. Suspect he just didn't want to do the job. Rescheduled online to take my car to one of their centers in St Augustine. Waited for 3 hours and drove away with a new non oem chi-com windshield. The next day I got on the interstate and at highway speeds you could hear wind whistling in at the top right side. Called this company back and requested a repair. Now, as I write this I've been sitting in their waiting room for 3 hours and they have not even looked at my car yet. Do not use this substandard, careless company. In layman's terms, they suck, badly. I will never use them again.

I was originally told the job would take two hours. It turned into a four hour job. I left in the job still wasn’t done properly! My car’s windshield still isn’t fixed. They didn’t recalibrate my car properly. They actually messed up my whole Mercedes-Benz system, and try to blame me. Besides stealing my money, they are nasty, sneaky, and snarky!

Safelite never completed the job. They cancelled once because they failed to order the correct parts. They rescheduled a week later. They then called that day because of staffing issues and were not able to reschedule for more than a week. I went with someone else.

I hired Safelite in Newburyport, MA to go to a body shop and fix two small rock chips in the windshield of my 2016 Dodge Dart. Their technician called me and said that the repair had resulted in the glass cracking and that I would not be charged the $203.47 for the repair work. I posted a comment on their website and got this response: "We're sorry to hear what happened. Repairs are an attempt to reinforce the structural integrity of a damaged piece of glass. Due to the existing damage compromising the glass, we're not able to determine how the glass will respond to the repair attempt." The chips were no larger than what they show in their TV ads. Now I'm out the price of a new windshield as Safelite has made no offer to help with the replacement cost.

We've tried them twice in Columbia, MO and they were terrible both times. Yesterday, we took our car in with a pin point size of a rock chip and when they got done with it, it had a 3" crack across the windshield, then had the nerve to charge us $95 for it. But gee, they said they'd give us that $95 off a new windshield, so that must make it right. What a racket.

I was in Alexandria, LA from another part of the state and wanted to speak with someone in the shop to see if possible to get the windshield replaced while I was there on business. It was impossible to bypass the automated computer that answers the phone. So apparently didn't need my business. I certainly won't do business with any company that you can't get through to a live person to talk to! You're up a creek without a paddle if you have problems. Kinda glad it happened before I gave them the job and then found out!

I was okay with the job but today I noticed pale white stains all over my dashboard that would not come off with car cleaner. I set up a warranty appointment and needless to say, no one showed up. I'm not sure of the quality of the windshield but after reading these reviews I'm not feeling very confident.

Complete ordeal from onset. Setup online payment was immediately processed before online scheduling done. Online appointment didn't work somehow so was called back immediately and they claimed no payment. They continually harassed me for payment up to and including day the tech showed up with a FAULTY windshield. Day after that someone evidently found that I had paid and said no one thought I had paid because they issued refund same day it processed payment. Two and half weeks later no windshield, no refund. Reeks of fraud. I'm contacting bank to see what I can do on this matter.

We contacted Safelite last weekend after our van was broken into. We provided all of the information for the vehicle, the window that was broken, etc. The technician showed up at our house around when we expected but shortly afterwards informed us that it was a "two person job that needed to be done in the shop." Frustrating, as we were not able to get it into the shop until Saturday and this was Tuesday. We scheduled an appointment at the shop in West Olympia and requested OEM glass be installed (again).

This review is less about their competency than their integrity. They came out to change a windshield and did it but could not calibrate it completely. I noticed later that I had a leak because it was not sealed at the windshield camera. This ruined the camera and they took responsibility. When the camera was reinstalled they still could not finish the calibration. They asked me to take it to the dealership to get it calibrated and they would pay for it. I did as they asked and now they are refusing to pay for it as promised. It has now been over six months and they continue to give excuses to not pay me the over $400 they owe me. The last excuse was saying that they do not reimburse jobs on the insurance company that I have, but I did not use the insurance company for this job and paid out of pocket. The branch has had a manager turn over and they do not want to pay me. I feel let down and duped by Safelite and will not use them again.

Very cheap windshields, I had to get it replaced within 1 month! They also do not put the rearview console back correctly. The guy used a 2 sided tape & claimed that it was the only thing they can do, I called to have them notate it but I don't believe that the lady added it since she was making excuses about it. I went to another company & they were able to replace it with the factory windshield, which is so much better & he also put the rear view mirror back & it was secured perfectly & they were way cheaper. Please always do your research & never deal with shady Safelite.

Had my back window replaced by Safelite in Hazleton, PA. Ever since they replaced the back window I have a problem with excessive fogging. Filed a complaint with customer service. They stated the window was installed correctly, it must be another problem with the car. This problem started immediately after the back window was replaced. So much for a warranty. I am still fighting to get my back window replaced and resealed.

My windshield was replaced in October, 2024. Good job. The rearview mirror fell off today, February 5, 2025. It is almost IMPOSSIBLE to speak with a person, and the automated robot leaves so few options it is useless. The 800 numbers take you to the same annoying robot. I did learn there is a secret number that a person will actually answer...800 638 8958. It may be erased by the time I click"send." The lesson: Good initial work. Hope you don't need service, because they are not willing to provide assistance unless you insist on waiting them out, as I did today. Is it worth the effort? Probably not.

You will not be able to get a human. I have wasted over a hour trying to get a human to get on this phone. I will never use this company again. We are no longer supporting companies that will not have humans answer the phone and or get a human on the phone.

I made an appointment on the 800 line to have large crack in windshield replaced in my company truck.. Safelite was to call my insurance company to get the policy number and other required information - the agent took all the phone contact information and vehicle information. Four days later and 2 hours before the appointment, a Safelite rep called me and asked for the policy number. I told them that Safelite was to call the insurance company. The rep had all the notes in the record and said she would call.

POOR CUSTOMER CARE. Safelite - Clinton Township MI (James D. Store Manager) was unresponsive to 3 emails, and finally took my call due to our insurance company setting up a 3-way. The store manager did not hear my problem, due to damage of the latch-actuator from residual broken glass as would qualify this as poor workmanship. Our hatch/latch cavity should have been 100% clear/clean from broken glass as this clean-up was attempted by your Tech, but did not remove all broken glass with the tools on-site. Doing a complete job, would not have led to broken glass clogging the actuator, thus causing the unit to fail and an out of pocket expense of $900.00. https://www.safelite.com/national-lifetime-warranty

Justin ** came to the house in uniform, on time. Completely professional. He followed all procedures to the letter from covering the hood to making sure each step was done properly. Very nice and respectful. Need more like him.

Any questions or concerns are met with eye rolls and sarcasm.

Had a appointment on a Saturday for my window replaced. Received a text at 5:00 pm saying they could not make the appointment for that day. They rescheduled the appointment for Tuesday between 8:00 am to 12:00 pm, they still did not come.

The technician called to let me know he was 10 minutes away. Great. I explain what he needs to do to find the vehicle. He replied, "That’s a lot. I’ll call you when I’m there." During the call back he says he understands that he needs to make a right out of the parking lot, says he understands the directions (4 -1st rights), then he says he’s here. He is not. Leaves me on the phone. Comes back. Tells me he is doing something for his boss. This happened several times.

Scheduled an appointment for Safelite to replace a damaged passenger window. The technician scratched the glass while installing, damaged the door frame and the install was not correct as the window does not roll up and down. After 2 visits to the store and multiple calls with customers service and the quality manager, I could not get the problem resolved or a refund. They just bounce you around customer service with every call ending with “our district manager will give you a call”. I never received a call - finally had to contest the charge with the credit card. Poorly trained technicians and terrible customer service. Feels like a $500 rip off - I still have to have someone else repair the window.

If I could give negative stars, I would. My experience with Safelite was a complete nightmare. The short version: They damaged the forward camera on my BMW M5 while replacing the windshield. The repair cost me $2,007 ($1,347 for the camera + $660 in labor). Key issues: 1. After replacing the windshield, they couldn't reconnect the camera to the car's computer. 2. I had to return 3 times, spending 10 hours in their waiting room. 3. They ultimately couldn't fix it and told me to go to the dealer.

This Safelite is in Carlsbad 5205 Avenida Encinas, Carlsbad, CA 92008. Technician install the windshield in my 2012 BMW 128I without cleaning the inside of the windshield. I talk to customer service on phone, good customer service but no results...so worst customer service overall. Here's what I had deal with at Safelite Autoglass office in Carlsbad Ca. People I talked to at office totally unprofessional (definition) below or contrary to the standards expected in a particular profession. But... As always I say take my words as truth or fine out for yourself.

Put in a windshield which was not correct and made my honda truck break for no apparent reason. After taking it to two different honda dealers (fairfield 12/17/2024-10:15am-2:50pm-plus stuck on highway for 3 hours afterwards & stockton honda 12/26/24-11am, contacting AAA (glass claim), Michael from wilson way spoke about time and travel reimbursement and thought it better to wait until the event were finalized and finished.

If I could leave 0 Stars I would. 2004 Camry with Hail Damage. Safelite refused to replace the glass because of 1 dent and 1/2 inch of surface rust. Techs were professional enough but obviously not interested in trying to help. We know the car has damage and as a former window installer myself the damage is NOT that severe to where a windshield cannot be placed. If you don't want to warranty it that's fine. We will be taking our business elsewhere.

It's INCONCEIVABLE how poorly executed this experience is. I called three local places but nobody speaks English so I decided to try this national chain I've heard the commercial for years. The people who answer the phone and the phone script is so awful and lacks complete logic.

Safelite caused damage to my vehicle and is now refusing to fix it. The first mistake I made was calling Safelite. When they replaced my glass, they caused damage to the 'Rain Light Condensation Sensor' a $700 repair. After Safelite replaced my glass, I immediately began receiving fault notices from the vehicle (a 2022 BMW) saying there was a problem with the sensor. My second mistake was assuming this error message could easily be resolved with a simple software reset from the BMW dealership service shop and since I had an appointment already scheduled with BMW for routine maintenance, I figured I'd just take care of everything all at once.

I had a crack on the road. I scheduled a replacement through my insurance. Safelite showed up, did the replacement. Less than a month, I had the same thing occurred and I had to schedule another replacement now through Safelite. They did the replacement with dirt all over my dashboard and stain on the side panel supporting the glass. I had to clean myself but I can't remove the stain. I had a small impact size of a grain of sand while checking my wipers, the 4th day of the replacement and I thought that it is not a big of a deal, but it quickly extended that I question the quality of the glass. I did a warranty check up appointment, the tech guy came and said that I have to pay for a whole new glass for them to replace it again. The only thing, I received are "Sorry, ...." from the tech guy and customer service. Please read this and do your research well before working with them. I made that mistake.

I live 5 miles too far so I had to schedule to bring my car to the Conway Arkansas office. They called me two hours prior to my appointment to confirm before I drove the 80 miles. I showed up and 5 minutes after drop off they called me to say they cracked the replacement and had to put the old one back on. I wasted about 3 hours of my day and even though they were at fault they asked to reschedule where I would be placed back at the end of the processing line. I asked since they screwed up could they drive the extra 5 miles out and do the at home service and they said nope. Good times.

We contacted Safelite to get our Windshield replaced and first time they canceled understandable. We just got 3 inches of snow and they have to travel 45 min to get to our town. The 2nd time they canceled the tech just didn't want to do the repair so he makes up something to tell his boss like it's Sleeting when there was zero precipitation in the area at the time. DO NOT GO THROUGH THEM DURING THE WINTER. THEY WILL JUST CANCEL EVERY TIME. THEY JUST CANCELED ON US THE 3RD TIME!!!.

I absolutely appreciate my service tech Nicholas, he was on Time and professional. I am very happy my windshield looks like it did when I bought my suv instead of a giant crack. I highly recommend Safelite.

I made an appointment for a Saturday installation, went through the insurance approval and showed up on time. They had no record of me being there and no glass to install, yet my business card was there taped to their computer, they made another appointment for the following Thursday, but 15 min before the arrival time the installer called and said he wasn't going to make it, was tied up on another job, and to call Monday to see when he could do it. I Called and Called and Called, there are no Humans available at Safelite to talk to at any Number...I just gave up in Frustration.

They did not honor warranty. First experience with them, their repair to first windshield chip did not hold and had to pay to replace a new windshield. Second windshield cracked in the heat right down the center, waited two and a half months to get glass in, and then they find an imperfection along the crack two and a half months after it started cracking, and call it an impact, so no warranty. Very dishonest, in my opinion. Curious if others have had similar experiences? Wondering if it is a more widespread problem. Feel free to reply if you had similar experiences.

I called Progressive, and ask why they charge with the fee for therecycle? She said it’s a state guideline because Safelite is a license own company. I asked them where in the state guideline said that. She said she’s an employee this is for corporate to decide. I ask her give me the corporate number so I’ll ask them. She gave me a number right away and the number never work. I’ll post that number. This is to show you how misleading these companies are these days. Including Progressive and safelite. They are working together to scam people. And this is sad. I’m gonna put some picture below so you guys can see your company that you pay for insurance is ripping you off. Terrible. The number you see never work show they are lying.

Schedule for servers date came and gone. No service. No response. No reply AND No Notifications. Rescheduled for service AGAIN, No service, No response, no reply AND No Notifications. Used to be a company that you can rely on. But now is a large corporation that can do whatever and whenever it wants to their consumers.

I would rate it at LESS than one star if possible! They INSIST on every possible personal detail before they will do ANYTHING, then when they entered all that personal data on an insecure Internet WEB portal, they told me they couldn't help me with my glass service. When asked to remove all my personal information - they said they couldn't do that - company policy!?!

I had a scheduled appointment from 8am to 1pm. The technician was a no show. No phone calls. No text messages. No emails. No ability to contact anyone at Safelite. The call in 'customer service' was not manned by human beings. Absolutely disgusting. I should have read the reviews before I moved forward.

On November 8, 2024, Safelite’s North Everett, WA store, failed at three weekly attempts to replace my windshield in Mountlake Terrace, WA. On the first two attempts they brought a scratched windshield. On the third attempt the tech damaged the exterior windshield trim and cracked the wiper shroud, and then gave up and said Safelite would call me having the vehicle repaired in their shop. Instead, I received a refund without further communication. Their Customer Service department is of no help and does not have a checkbox for damage other than glass.

Terrible company. They do not show up and when they do they do a very poor job. I had service with them on 12/13/2024 and nobody ever showed up. I asked to reschedule the office was closed. When I finally talked to someone they had no availability until the following week. What disgrace.

The location in Tampa on N301 replaced my windshield and didn't seal correctly. Had water damaged on driver's side floorboard. At first they couldn't find a leak and when I showed them a video they replaced it. They are refusing to replaced any water damaged related issues. I have made several attempts to contact the DM and higher ups with no return calls. DO NOT USE THIS COMPANY.

I dropped my 2024 Toyota Prius in for a new windshield replacement. Here they replaced the windshield incorrectly and the gasket and the camera damage. The inside console to my heating console which needs to be replaced. That was November 2 at 2024 never received a phone call from anybody constantly called to try to get this resolved after my insurance is already paid the claim of 1600. It’s now a month and a half later and I’m still not getting any results from Safelite auto. I took the car back to Toyota because I just bought it 3500 to correct the damages maybe that’s why Safelite’s not getting back to me. The worst company I’ve ever used please people be careful don’t use them.

I brought my car to Safelite in Brooklyn to have the windshield replaced. Instead my car was picked apart and I was stolen from. When I confronted the staff about my stolen property I was met with aggression and blatant disrespect. It was obvious that thievery was common practice at this particular location. When I asked the manager, Kevin, if he was a part of the theft he said he had no plans on helping me.

Do not trust any quotes they give you over the phone or online. Called as soon as the back glass of my 2022 Tacoma was busted on a Sunday and was quoted $600 for the whole glass. Also got the same quote online when I paid and didn’t have any options to pick from on if it was the whole glass or not and nowhere did it say it was for just the slider.

If I could rate less than 1 star I would have! I initially submit all info for a claim for windshield and side window, everything was confirmed and "scheduled" for same day- between 12pm-5pm. I chat 3 times with different questions I had and wad reassured my appointment was still confirmed. At 4:58 I'm finally able to speak with a live person, who at first could not tell me anything. Then tells me "oh you have been rescheduled". I'm like by whom? I have not received anything. Not to mention bad weather was forecasted that night, and had no place to store my vehicle. Then Was asked if I scheduled everything online which I said yes. They in turn said "oh well when you do that it's never same day". WHAT?? Why would it give that option?? Agents says "I don't know."

Dear Safelite AutoGlass, I am writing to express my dissatisfaction with the service I received regarding a windshield replacement on my Kia Telluride in April 2022. In August 2024, while returning from a trip to Tulsa, my wife and I encountered a significant issue when the rearview mirror detached from the windshield while attempting to adjust it, causing damage to the glass.

So, I went with Safelite after seeing comments about how finicky the windshield is on Cadillacs. Immediately following the install, I had issues with something on my car. I don't remember what now because it's been a few months, but researched showed that multiple other people had the same issue and wondered if it had something to do with having the windshield replaced. I don't believe it's just a coincidence.

I had Safelite replace my windshield on September 9, 2024. The tech damaged my wiper arm covers. When I pointed this out to him, he said he would make his manager aware and to be expecting a call within 2 weeks. No suck luck! In the mean time I paid for service in full on my Amex card. The tech's name is Joshua and the Location is 4523 Cleveland Blvd in Caldwell Idaho.

Decided to use Safelite to fix a small vent glass on my 2022 kia Rio. This cost almost $300.00. It took almost a month after I paid for them to come out, and the glass was replaced. Me, being a trucker, I came home the next week to find the tech broke my door while installing the glass. Mind my car is not brand new but it's still a 2022, I'm out of town most of the time and I'm the only one who drives my car but safelite is calling this prior damage even though I know the door has to be taken apart to do this repair. Now I'm stuck with a broken door while safelite keeps my money! I'm VERY disappointed and dissatisfied with their lackluster lackadaisical excuse for customer service and I will never use them again nor recommend them even to the lowest vagabond in dire need. My review is really less than1 star.

The guy Richard came out, was very rude and broke my door and killed my battery and said, "Oh well." His supervisor also called me stupid and cussed me and told me to fix it myself. They not responsible for what they break so I do not recommend them at at all.

I needed my windshield replaced. I chose Safelite because they had a shop in town (East Brunswick, NJ) and they would come to my home. Their first window had a severe distortion issue in the driver's view, but we were stuck with that for 5 weeks because window #2 a week later was even worst, Window #3 took two weeks to arrive and that was also defective and then we had to wait a week before window # 4 could be installed. Number 4 was OK, but one of the technicians lost my inspection sticker. Now I need to take hours from my job and spend my PTO at the NJ inspection station getting a new sticker. One last thing, Safelite's customer service Phone Line was horrible. I responded to all the prompts and then the system would tell me they cannot take my call at this time and cut the connection.

Safelite in Parsippany, NJ is terrible. I made three appointments and my windshield is not fix. The windshield did not arrive, and no calls from them ahead of time. The first and the second appointments, right on the desk they told the issues. The third appointment, they took my key and said "it will be ready in 3 hrs". No calls from them, so I went to pick up my car. To my surprised, the car is not ready. They shouldn't accepted my key in the first place.

My dealership frequently has to deal with this company. I spend so much time on hold listening to how much faster it is to book online. Gave that a try and got nowhere. Opted for online chat. 5-15 minutes after each message I get a message stating, "Please give me a moment to look it up 5-15 minutes more." After that I get a single question that I've 50% of the time already answered more than once that does nothing to move forward or expedite my request.

I had an installer named "Mike" and he's primarily why I'm even writing this review. The entire process from start to finish was SEAMLESS & my installer deserves a HUGE raise. He was INCREDIBLE! TY!!!

My experience with Safelite Auto glass in Chicopee Ma. was not good. They scratched the hood of my truck and left it dirty and did not take care of problem. I would not use them again. Manager Christopher ** was no help at all.

The technician showed up. Didn't even say "Good morning," changed windshield and the new one had scratches so when the tech was asked about it he said don't worry about it. It's not in my view and then just left. REALLY, HIS name was Donald,

Tried scheduling an appointment for glass repair and received customer service representatives who were confused and unable to pull my information up even after they were contacted by my insurance agent. Absolutely terrible service.

LIARS. CANNOT BE TRUSTED. Agent set up a date for windshield replacement a couple of weeks later with all of my vehicle information. Even got a work order established. Just days before the installation, a dude called and said my order was canceled giving a load of excuses, my auto is too old, they don't have the tools, etc. These morons shouldn't be in business.

I don't recommend... made a appointment with my insurance company thinking is a big company I wouldn't have any issues... Well on my appointment day I received an email at 6am that my auto glass repair was canceled. So if you have a vehicle that is old...they don't service...The company didn't call me at all not even to tell me why they canceled. I missed a whole day of work.. waiting for them to arrive. If they couldn't perform the job why wait till the day of the appointment. No notification. Nothing. No communication whatsoever.

I decided upon Safelite because of their lower price and seeming good reputation for customer service, but my experience has been quite different. After scheduling an appointment online and being contacted by text assuring me a technician would arrive to replace our back window, we waited and waited and waited. The technician never came, nor called. It was very difficult to find a way to talk to someone on the phone, but we finally talked with the local manager who agreed someone would come out two days later. As compensation for the missed appointment and delay, he offered a deduction in the charge.

I scheduled an appointment and was given a time slot of 1-6pm. I got a call when he was on his way. He then called back and said he looked at it wrong and it was scheduled for the next day. I told him no, my email, text, and everything I had said it was for today 1-6. He said he would check and call me back. He didn't show up and I never heard from anyone. It was next to impossible to local a phone number for the shop that was assigned since it was booked on the internet but I found one. They tried to tell me the tech left for the day. They rescheduled me for the next day and I was never informed. Forget this place!!

I would not recommend using this company. I waited over 3 hours for my windshield replacement and now I have to go back and wait again to have it fixed. They did not calibrate my windshield wipers. There is no way to reach anyone by phone, and customer service does not answer and disconnects. I would suggest finding a more reliable local provider if possible. I regret going there and apparently I am not alone. Getting a rating of less than 2 stars is quite an accomplishment.

The worst company I have ever dealt with. No one returns calls. I am told as a customer by the local manager Rochelle that she is too busy to respond. They damaged my car and no word on when they will fix it.

Our front windshield on our secondary car was cracked during hurricane Helene. Since we do not have comprehensive insurance on this car, we have to pay out of pocket. When I called the company and set up the appointment, I asked what the cost would be. I was told 249$. I asked specifically if that was the total cost, and was told yes by the Safelite employee. I set up the earliest appointment for almost 2 weeks later. Today Safelite called to verify the appointment and I was told it was 311$. We are a retired couple, and after having to spend a lot of money on repairs to our house and property for damage from the hurricane, money is tight. I do not appreciate being lied to about the cost of repair and feel this is a deceptive practice.

I had a frustrating experience with Safelite that left me very disappointed. While the installer who replaced my windshield was great—professional and courteous—the company's customer service was a nightmare. Living in a rural area, I had to reschedule my appointment nearly eight times, each time being pushed back another two weeks. I initially scheduled for a Saturday, only to find out after multiple cancellations that they only service my area on Wednesdays. This crucial information should have been communicated upfront, but it took several reschedules before I got clarity.

I couldn't talk to a human being on the phone. The automated system would tell me to "have a nice day" and then hang up on me. I wouldn't ever give my business to a company that won't have a human speak to me directly. I am changing vendors and going with a local more personable company.

I had an appointment with Safelite and they changed to another date that was never agreed upon. I then tried to call 10 times and I couldn't contact anyone. Finally got a new appointment and they never showed up or called. Their customer service is terrible. Actually the worst company I've ever dealt with. They said they would call me back on a Monday and never heard from them again. They are overpriced and a totally nonprofessional organization and will never do business with them again. I have another company coming to do the windshield for $140 less than Safelite's quote.

I got a quote for my F250 (back glass) from the Safelite website. The quote, $650.08. It seemed reasonable. I took my truck to get it replaced today. I went for a 2.2 walk on the creek behind this business, while waiting. I watched the Tech throw the old glass/frame into the dumpster (important detail) while walking. I paid picking up my truck. The Tech was anxious, so I decided to look at my truck before paying. I gave him my card to pay and came home. I asked for a receipt, and was told it will be emailed. I looked at my emails to see that they charged me $791.10 (the tech handjammed my card info into his phone). The difference is about $140. The receipt shows me paying $45 for rainx....??? $100 for labor.... I jumped out of my chair, when viewing the receipt. Who gives a quote without labor? $45 for rainx?

With a 4-5 hour window of time they still can't get there on time and provide no notification that they're running late until the last minute. They don't value their customers' time. Customer service answers quickly, but is no help. I will never use this company again.

BEWARE!! DO NOT PURCHASE ANYTHING FROM THIS ORGANIZATION, YOU WILL REGRET IT LATER. This company is full of scammers and do not care about customer service. In October 2022, I purchased a $1,000 windshield for my Ford Bronco Sport from Safelite. I was told by both the phone representative and the technician that the windshield came with a lifetime warranty covering any damages, which was why I proceeded with the purchase. On July 1, 2024, I noticed a small ding in the windshield. I tried to schedule a warranty appointment online, but the system wouldn’t allow it, prompting me to call customer service. I left a voicemail and later got a call back. The representative informed me that the ding wasn’t covered by the warranty but recommended a resin repair. She assured me that if the repair didn’t work or I wasn’t satisfied, the windshield would be replaced. I proceeded with the resin repair.

Twice scheduled mobile service for a windshield repair and twice service was cancelled the day of the appt! Oh, but I could bring my car into their shop. If I wanted to do that I would have scheduled it in the shop not a mobile visit!

September 27, 2024 I had Safelite repair my vehicle driver side window. The address of that particular Safelite is 7930 Martin Way E. Lacey, WA. 98516. When I arrived on my appointment date my vehicle was serviced by a technician within 15 minutes. The technician’s named is Jacob. He seemed to be very knowledgeable about my window repair problem. He answered all of my questions with courtesy while doing the repair work. Unlike some other places he never once gave me the impression that I was bothering him with too many questions while doing the repair work. That attitude made me feel very welcomed and comfortable at Safelite.

I called Safelite out after being quoted $175 for a small Crack from a rock that hit my windshield. They came and said 450 dollars. I went to another company who has been around for decades and they charged 240 dollars. Rip-off artist and I don't trust them and would never recommend them to anyone.

My car was hit with road debris and it cracked the windshield and the panoramic roof. Both need replacement. Geico requires you use their shops for glass if you do not want to pay out of pocket. Safelite does windshields and Sunroof Express does sunroofs. On arrival for the windshield replacement the tech informed me I had more than just windshield damage (DUH!) - He then asked for Safelite to also do the sunroof repair. I informed the tech it was not my choice, but Geico's. I was then told that when the panoramic roof is replaced, the windshield has to be removed. He then said there would be NO WARRANTY on the new windshield. Like I make the repair procedures. So I have NO WARRANTY.

They are absolutely horrible!!! No communication and lazy workers. Cancelled my appointment twice, now they’re saying they don’t have the correct windshield for my vehicle. They should have known what windshield they needed! I missed work and now they want to reschedule AGAIN or keep vehicle until tomorrow. If I find proof that they are using my vehicle, we’re going to court! Oh I forgot that the price changed from the first quote given. They are garbage!

Horrible customer service. I have been on the phone to your company for 8 days. It has been a nightmare experience. I will share my story with anyone looking for a windshield repair!! Now, there's a large vertical streak going down my windshield! 8 days is too long to deal with problems Safelite created.

Safelite commercials says that they will fix your windshields anywhere. Somehow I live within 15 miles of 6 shops, and they still state (once all of your information is put in) that I must go into a shop. I truly hate when some company states that they are convenient, only to pull the rug out from under you and now say that you must spend half a day at a shop for your car. I live in one of the most populous areas of Orange County CA and somehow their service (fix windshields at home or work) isn't available here. Don't make commercials about your convince when it is not true.

I'm very dissatisfied with the service experience at Union City's Safelite Auto Glass. After three visits, they finally completed the calibration, and when I discovered an issue with the built-in camera later on and tried to get it fixed on September 20th, they couldn't even find my service records, claiming I had never come to replace the glass but only for calibration. This experience is undoubtedly frustrating as it wasted my time and showed a lack of professionalism in their management and service quality.

They replaced our driver's side glass. The first time we rolled it down, it fell out. We tried to reach someone to fix their mistake for a day and a half. Ultimately, we had to reschedule online for the following day. In the meantime, no window. Finally they arrived. But they denied it was their fault and refused to apply the warranty.

I had a very disappointing experience with Safelite Auto Glass in Rocklin. I scheduled an appointment for a windshield replacement, only to be told that the mobile technician could not replace it in my 2021 Jeep Gladiator because the factory doors had been removed. I received a text message from the service tech(s) as they drove away. I texted the service rep's mobile phone and called his phone. Then, I called the office in Roseville and canceled my windshield replacement with Safelite after verifying that Jeeps do not need doors installed to have a windshield replaced. Safelite did not attempt to send another installer out that day or the next. Don't let your insurance company make you believe this is your best option. You can still choose any window or auto-body shop you prefer.

Quick to the point. Had windshield replaced on May 17 at my home. Water leaking in during car wash on July 2. Windshield removed on July 5 and molding was found to be broken during installation of replacement. Repairs made. Returned on July 15 for cleaning grim and debris left after repairs. Returned on September 12 for loose molding.

Safelite is the worst company customer service, I have ever experienced in over 40 years. Initially, on October 2023, I went with a crack on my windshield. When replaced, Safelite put an aftermarket, and my camera sensor was left disconnected, not connected, giving me a fault on my dashboard, with error information displayed. Three months later, they finally called me back to replace the initial glass. Again, Safelite put an aftermarket glass, and my camera sensor was still not connected with the same faults. Finally, on February 2024, my OEM windshield was purchased from the dealership and replaced. The only issue is that they lost my back cover for my camera.

Safelite is a total rip off for repairs. They charged over $160 in labor for ten minutes of a minor crack repair. Unless you are getting a replacement covered by your insurance never use them. Never use them. I know now how they can afford television ads all of the time.

Long story short, Started with wrong glass ordered for repair, July 31, 2024. Today Sept. 06, 2024 I finally got my refund. Safelite Naperville, IL- did not keep me informed about the reordering of my glass, I was the one calling trying to find out what was going on. Plus they had charged my account for a repair that was never done. Then I decided 2 weeks after me calling and calling and not much of any answers from Safelite to go elsewhere for my repair. Had it repaired 2 days later for half the price. Then the nightmare began with trying to get my refund, after MANY calls and false promises it took a month to get my refund. Very POOR customer care.

I have a 2000 Chevy Blazer and I'm disabled so I can't afford a new vehicle. Unfortunately my windshield got busted and I needed a new one because I didn't want any leaks in my vehicle and because it was dangerous. I called Safelite. They were very nice on the phone and scheduled an appointment to come to my house. They were supposed to call me that morning and let me know what time. They did not do that and they just showed up and called me when they were at my gate. I was not prepared and had to hurry and get ready to go outside which was not easy because of my disability.

This is not the place to get your glass done. I called to have them come out and replace my windshield and was told to bring to shop. So I made appointment and showed up and they did not have my windshield in. I had another person with me so I wasted their time to because it was going to be 2 to 4 hours to install. So made another appointment. Told to bring car in sometime before 1 so I show up at 12:35. No sign on door but there was a guy delivering windshield who proceeded to tell me they went to lunch. I ask him to put my key on their desk. I tried to get ahold of them to be sure after 1 they had my key. Had to try 3 times before I could get an answer. They don't give a rat's butt about you. I will never use them again!!!!

I’ve always seen Safelite commercials on TV and I was excited for them to come down to fix the four cracks in my window. Ryan came down, asked me to pay cash. I told him I do not have cash. I showed him the four cracks that was in the windshield. He said if they spread for me to call them for another appointment, I told Ryan, one of them is spreading and then there’s another one right above that. He said OK he said he’ll fix it He also told me he did not have the blades. So I went back inside. I got a text message with the bill.

Disappointing Experience with Safelite Auto Glass. I recently had my windshield replaced by Safelite Auto Glass, and unfortunately, the experience was far from satisfactory. Here are the main issues I encountered: Poor Customer Service: Getting people to answer the phone takes knowing how to hit # five times. Then, they promise a warranty visit to fix the wipers and book me for a windshield replacement at another shop. I call and then, they fix it to a warranty visit, but didn't fix the shop location.

Just finished a windshield replacement on a 2020 Lexus RX350. They damaged the exterior trim, The interior A pillars, and the dash. It took 4 hours to complete plus 4 times to take back into the shop to continue cleaning the glass shards from the dash. This was the worst experience ever. Safelite makes it impossible to reach anyone to complain and resolve the issues. The store manager was a dismissive, unprofessional person that obviously knows they won't or don't care to fix their mistakes.

Lucinda

DO NOT TRUST THIS COMPANY! After completing an on-line quote, a rep called me to try to schedule. I told her I was waiting for a quote from another company. She verbally offered $100 off my total, plus "free" windshield wipers. I agreed to schedule the windshield replacement for the amount $748.00. I received an email quote for $932, When I called back, they acted like it was a mistake (BAIT and SWITCH) and they quickly found a $100 off "code" and I told them to take off the "FREE" windshield wipers. I set an appointment at 9:30 am and was told my truck would be ready by "2 or 3 pm." Truck dropped off at 9 am.

Absolutely horrendous, will never go to Safelite again. My rear driver's side window was broken out and I got rescheduled 3 times (once without anyone telling me). They kept pushing me off another week, then another week, then again until I was told after 3 WEEKS of waiting that they couldn't get my part. Safelite must have zero vendors because my part was easily accessible online and I purchased it myself. Absolutely disgusting how they make people wait and wait and lie about having parts they haven't even acquired yet. Scammers and liars. 0/10.

I recently visited Safelite to repair a rock chip on my windshield. The chip was quite small, less than the size of a dime, and I was hoping for a quick and effective fix. However, my experience turned into a costly and frustrating ordeal. After the repair was completed, I immediately noticed that the chip had turned into a two-inch crack—a crack that was not there before. When I pointed this out to the technician, I was assured that this sometimes happens and that the crack had been filled and would not spread further. Unfortunately, this was far from the truth. Just two days later, I found that the crack had spread all the way across my windshield, turning what was a minor issue into a major one.

The location in Bowling Green, KY is RIDICULOUS to say the least. I honestly do not know how they stay in business. I have had 3 bad experiences with them. The first one, I drove 30 miles to this shop only to be told that the glass they had for me was damaged out of the package!! Why didn't they inspect it before I got there? The second experience, I drove halfway to the shop before they called me to cancel my appointment because they didn't have the replacement glass for my windshield. How irresponsible and last minute!! The third experience, I drove all the way to the shop AGAIN, 30 miles, only to be told they had rescheduled my appointment!!! They said they emailed me.... okay, does everyone constantly stay on their emails??? I don't.

I had a good experience with this company, and I would recommend them. The tech was on time and finished early. He was professional. However, Never buy the windshield wipers. The price they charge for what you get is a rip off!!!

Safelite Auto Glass 411 Lovell Rd Knoxville, TN 37934. I will say that the work seems to be ok so far, but the management is misogynistic. My wife dropped her car off at 8:14am for her appointment, and ** the store manager was very rude to her because she didn't drop it off before they opened at 8am. He was condescending to her and told her since it wasn't there then he will have to work her in. She called me from the parking lot to tell me she just dropped it off, so I have time stamped call of when it was there. I called at 2:30pm to check on the status and ** answered and I asked him what the status of the repair was since I hadn't heard from them and it was supposed to be completed by lunch. He was very rude to me as well but I continued to be professional and asked when it would be done and that we had another appointment that would last from 3:30 to after 5 when they closed. He said he be there until 6 and I could pick it up after.

Scheduled a windshield replacement at my home. Scheduling from my phone was easy. As was rescheduling. Service is the problem. Took the day off to wait for the service tech to come only for him to tell me the new windshield was damaged. I had to reschedule. They come out again. This time the tech knowingly installs my windshield wrong. He even said, "I measured wrong." Now I have to drive to one of their garages to speak with someone. After showing them my concerns they say I have to wait 5 days before they can do anything. He also recommended not to use the mobile service for windshield replacement. It's better to bring the vehicle in. Be warned.

The repair was 200/hr and I could have done better myself. I will just leave it at.... I spent 172 dollars for absolutely nothing. That is a basic FACT. I would not recommend this for a ding in your windshield. If you can afford it, just replace it (which is now what I have to do, thanks to them).

Safelite at the Derwood location in Rockville MD did a terrible job on my Mazda 3. The technician damaged my rear door, there were several punches from the inside out when they replaced the windshield. I called the store, and they did not answer the phone, never processed my claim since March 2024. I will never do business with this company ever, very bad experience with this company.

Do NOT use this company. First, the technician did not show up on the day scheduled, not sure if they over-schedule their techs or what. When the tech showed up, he was fine, and installation and glass seem to be okay after two days, and the company sent me a receipt for the work. However, their people have been badgering me for payment for two days since the work was done, and now they are threatening to take the charge to "collections." I verified with my bank that the payment was submitted and is going through, and it's perfectly routine for credit card charges to take a couple of days to be processed. Safelite will waste your time and make irritating and threatening phone calls for no reason. This is a TERRIBLE way to treat your customers.

June 5, 2024 Ford F 150 windshield replaced by mobile technician in Fredericksburg, TX. June 10, 2024 - Rain passed through my home, flooding my truck- water standing in floorboard, inside center console and cup holder/tray. June 11, 2024 took truck to Floresville - Ancira Ford for evaluation/repair - called Safelite to advise and was told that I was not authorized to have them repair my truck, that the "Special Services" division from North Texas would evaluate and repair my vehicle. I advised that I was moving out of country and needed this done promptly. June 12, 2024 hired a driver to retrieve truck and deliver back to Safelite and provided the work order from Ancira Ford for the required repairs due to water damage in my truck.

Worst customer service ever. Book at the location I needed service because I was working away -- they booked my appointment for home, because of zip code which would force me to drive almost 200 miles away the next day for my smashed windshield. Then they argued with me, had the wrong information down -- after I talked to 3 people, still the wrong information. I canceled my appointment and will take it somewhere else now, no matter what I have to do to get the car there.

Windshield cracked by a kicked up stone 2 weeks ago. My insurance company scheduled a mobile repair with Safelite. Cancelled 4 times after I waited 4 hours each time. Contacted a manager to get replacement at their garage and response was "you are not going to tell us what to do". Worst customer service on the planet! Insurance company is referring me to a different company for replacement. 1 star is way too generous!

Do not use Safelite Auto Glass! After highly recommended by my insurer, State Farm, I attempted to schedule an appointment with Safelite for a windshield replacement. There was no method of talking to anyone at Safelite, just repeated recordings to go online or chat. My agent was finally able to speak to a person who stated that they did not have my windshield in stock and would call me when it was in. Several days later Safelite called me and scheduled a mobile appointment for today, August 3rd between 8am and noon. They were supposed to call me and confirm the appointment yesterday. They did not call.

If you have a Ford F150, don't bother. They replaced the windshield without completing the job. Left me with a wire that I have no idea where it goes or what it does. I give my VIN for a reason. To get a specific windshield. If you can't complete the job, tell me before you install something that isn't complete.

What a joke. Broke my old windshield after breaking new replacement then left me with no way to drive or work out of my vehicle to earn a living for a week. They don't care. Very unprofessional. Go anywhere else. Save yourself the frustration.

Our upstairs neighbor ordered service. We have 2 carports we pay for 1.. The service van parked in front of our carport. Said he'll be an hour and half. I asked him to park in our yard area so we can use our space. He wouldn't comply!!

This was such a bad experience. We went online and set up appointment to have our glass on our driver side fixed. They called and asked what our model number and to be sure what we wanted. We set up an appointment. They came and said they didn't have what they needed. They called the next day and said you need to pay 278.00 more. We had already gave them through the web-site 310.00. I asked why and said it was a different glass. I said why didn't you tell us to begin at the begin. He said, "You push the wrong button on the computer." He was rude and didn't try to work with us at all. I wouldn't work with them again. Horrible Horrible person. Knoxville shop.

Non OEM glass installed without my knowledge. The technician showed up to my house and said it would take and hour. When he finished I realized that he replaced with a completely different windshield that I had. A non-OEM blank. I would never put a non OEM windshield in my Jeep Wrangler. Because it was already installed I had no recourse. Because I had changed my insurance to Liberty mutual apparently the OEM glass was not covered. For anyone using Safelite be aware that they are owned by Liberty Mutual.

I would give them 0 stars if I could. I called for an appt. Was given a written quote of $430 to repair a broken windshield with a warning that it might cost more for recalibration. I then called their 800 phone number, and on a recorded line was told that price did include calibration. However, I then received an email notification that with calibration the price was in fact $1,123. I cancelled the appointment. I am instead scheduled to have the work done by Glass Doctor. The price there is $320 without the recalibration or $620 with it. Safelite obviously has extortionist, dishonest practices! Buyer beware!

Not good. I have insurance. They referred me to you. Made my appointment for me. I drove 40 miles to get there. On time. I was told they canceled my appointment. Told me they can't do a replacement for my car 1998 C5 Corvette. That's bad. You have covered the market so no one wants to do windshields.. Not good ... **

Ridiculous. The new windshield has a chip on the edge and they did not place it properly on the molding. They will not honor their warranty. I was told they do not worry about aesthetics and they will NOT fix their crappy job. Told the "chip" is not big enough to be called a chip. I'll never use these guys again.

Your Highlands Ranch CO store damaged my vehicle. Then ghosted the issue and, as we were moving the vehicle to LA, said the Beverly store would repair CO’s damage. But your LA store refused to fix it! We got an LA Ford dealer to repair it. Where do I send the invoice?

Safelite Brooklyn branch in NYC is horrible service and the manager is very rude. Had scheduled an appointment twice and they never show up. Speaking to the manager which lied about their policy refused to service my vehicle.

On Friday July 12, 2024 I took my 2021 Mazda CX-9 to Safelite at 12600 Interurban Ave S in Tukwila WA to get my front windshield replaced after a rock cracked it. I dropped my car off at 1:00 p.m. for what was supposed to be a pretty quick windshield replacement only to get a phone call saying they are having trouble recalibrating my car's safety systems. The Safelite person on the phone said Safelite has a hard time calibrating Mazda’s, to which I said I’m concerned because you guys replaced a windshield in my old 2016 Mazda CX-5 turning it into Mr. Magoo (eventually that was fixed by the dealership)!

My appt window was 8-12. At 12:02, I received a phone call letting me know my technician had called in sick. Apparently, it didn’t occur to them to contact their customers before they waited out the appointment window. Crediting back my account will take 7 to 10 business days. The person I spoke to was quite indifferent to the poor experience.

Updated on 04/06/2025: I waited almost a year and finally was approved by my insurance to get another windshield and went to auto glass repair and they took care of me with a replacement windshield the same day and it was not a Toyota windshield. They were outstanding!

Lesson learned. Never, ever get Safelite Auto Glass to replace your windshield. Their warranty is a lie. 6 months ago I had to replace my windshield. Last week I went to drive my Explorer and I noticed that it was blurry. Not a film on the glass. Took it to Fayetteville where I initially got it replaced and they said it was not covered by warranty. I call corporate and they said the same thing. I even got a second opinion and was told it was faulty glass. Well I guess it's time to lawyer up. What choice do I have.

Soooo today, I had to go to Safelite in Buford and, as always, I arrived early. Waited about 10 mins and was guided in by my window installer. Went inside, watched some TV, an hour and a half go by, my phone text said the tech was done and would be right out. Tech comes in to get me and starts talking then said "I had an accident. I want to be honest with you. My foot slipped and I broke the dashboard. I've already told my manager as well." My question is WHAT IS YOUR FOOT DOING ON THE DASHBOARD OF MY TRUCK? I'M TRYING TO PICTURE IT. I CANNOT! Paid my bill and told the manager to be ready for the quote to replace my dash. Every time I go there, I get my trucks damaged. This is the same place that RUINED my windshields in Big Mack as well. Safelite WHAT ARE YOU TRAINING THESE GUYS TO DO EXACTLY???

Poor customer service! We had two windshields recently replaced on June 29, 2024 on our Jeeps. Everything went as scheduled, until we drove the vehicle two days later. As we drove on the freeway at around 70 mph we hear a rumble, before the windshield was replaced there was no noise. Made an appointment to have the noise checked out and of course it wasn’t their issue. The technician said it was the trim below the windshield and it’s an issue with my vehicle, he said that I can order a replacement and they can install for a nominal fee. He then said that they have pictures of the damage trim. If it was making a loud noise I would have gotten it fixed. Not at all happy about the whole situation.

I used the Camp Rd location and they messed up my order twice! They wanted me to come back a third time, but I really didn’t trust them at this point! They were unapologetic at this point and could care less if I returned! Very poor service, poor attitude and not friendly! I would certainly NOT recommend them!!!

I am very dissatisfied with Safelite!! Worst customer service skills I have ever experienced. Crystal from the Chesapeake office did a horrible job! I went in with a less than half inch crack and left out with a 3 inch crack! I will make a point of telling all my family, friends and acquaintances to never use safelite! I will be replacing my windshield but it will not be with safelite. Beware!

Very disappointed in my install. They cracked my dashboard and I've reached out about a dozen times, each time being told they call back after speaking to someone else. Not once have they called back.

Seriously disappointed in customer service, even the manager at the Clovis location snickered and thought it was funny. Ignored me, no eye contact and didn't give me an option for correcting it and kept saying the insurance company did not authorize the OEM window. When the appt was made by our insurance company they told me they would not pay for an OEM window. I called Safelite directly and spoke to a woman that had no clue… but yet she did say they could order the window and have it installed OEM. But it would cost extra, I told her I would have no issues paying for an OEM window, the car is less than a year old and I didn't want the electronics around the window affected by a generic window. She actually told me it wasn't electronic... but said she would order the OEM window for me. The day of install they put a generic window in. Excuse was the insurance didnt authorize it, excuse me, I own the car not my insurance company.

If I could give them a zero star, I would. I used Safelite because my insurance helped with the cost. First technician came out, replaced my F250 quickly and went on his merry way. Two days later, we get a rain storm and water pours into my cab. So I call for the warranty. The next technician comes out and sees that the kid broke the piece on the windshield cowl. The first technician also messed up the wiring on my review mirror AND didn’t glue the glass on correctly. My leaks were from the broken cowl and the glue issue. He replaces the windshield again and tells me to file a claim for the cowl, that it’s easy! Ha! That’s a joke. I then tried doing that. Except now I can’t get any real person on the phone.

We had a bad experience with Safelite. They knew we had a rv windshield to repair a chip in. They set appt then 2 weeks later let us know the Arlington office did not work on rvs and the Carrollton office would need to come. We had to wait for 3 weeks for appt then they called the day before appt to call to say Safelite doesn’t do rvs so after this li g we had to get someone to come within a couple days before we left in a trip. Call Auto Glass Plus! They were fantastic and came within 2 days! I will never use Safelite again and we have always used them!

I was given a written quote for a new windshield for $1031.99. I later received a text saying if I scheduled the install, I would receive a $150.00 additional discount. When a brought the discount to the attention of the staff at the counter, they called the manager. He confirmed that it was something new that Safelite just started. However, they ignored the discount offer. I made a claim with my insurance when the job was completed. Safelite, however, invoiced my insurance for $1716.80. I'm not sure why they would double the price for my insurance. I now know one of the reasons my rates have gone up 25% percent. The installation itself was very well done.

The company has reached out to me and we have reached a satisfactory settlement. I will keep everyone updated on whether or not the agreement is fulfilled. Until then I will upgrade my star rating to 3 and change it again when the settlement is completed.

The commercials are misleading as to how easy it is to book them. After several online tries to schedule I was told they didn't service in my area so I had to come to them. It was interesting that the nearest location was not that far from me. That appointment was also rescheduled by them as when I called they hadn't got insurance approval and insurance had no record of contact. The scheduling and customer service is a mess. Installed wasn't bad.

They confirmed the appointment the day before, had everything was good to go. At drop-off, they did not receive the windshield and cancelled the appointment. Was told “Oh well, I’m too busy” by employee.

I would give them a 0 if I could. Right before my appointment, they called and said my insurance would not cover manufacturer glass. Okay… I never requested it. The tech changed the order for some reason. So rescheduled. Second appointment, the kid arrives and says he is getting an error message for my front camera. I told him BMW gives error messages whenever anything is wrong and I was getting no message. Refused to put in new windshield. Brought to BMW to check. They said exactly what I told the kid. The car would have let me know and Safelite always says this. I ended up using a local glass company and there was no error message. And no need to even recalibrate the camera. Push for someone other than Safelite.

They came to replace my windshield and told me the suction cup released the windshield and it dropped and shattered. Told me they had to install it anyway and would repeat replace. OK--but next day saw my car in the sun and realized they scraped my hood and touched it up with the wrong color white paint (trying to hide the body damage they caused). I could not reach a manager on the phone to discuss this with me. I eventually emailed and called corporate. Was told I could not submit photos of body damage and their tech would when he came out. He did and I then heard from the manager. Told me they would get the body damaged repaired. Told them I needed a rental car. Told me he would call back with rental info-didn't.

Horrible experience with this company. They cancelled my initial appointment I had for a week with just a little over an hour’s notice. The second appointment was over a week later. The installer was really nice but when I drove the vehicle later I noticed the rear view mirror was shaking to the point it was making me dizzy. Trying to get another appointment is futile.

I am not pleased with their service. They came to my home with the wrong windshield and told me they would have to order one and it would be the following week. The technician didn't realize it wasn't the right windshield until he started taking parts loose on the old one. Now I have a plastic flap on the side of the windows that is flapping in the wind. I called and canceled my appointment, talk to representative about the rubber being loose and she wasn't concerned. Told me she would refund my money. Never said they would send someone to fix it. I guess they don't need my business. Not happy with this situation.

If you have glasses chips or cracks, I will never recommend you bring to them ever again. The technical person are not providing any work to fix your glasses, they will damaged your glasses and make you pay more for the damage that they caused from repairs. Never recommend this this company Again or recommend to anyone.

Booked online and went to first appointment. Was told to come back as windshield was blacked out where rain sensor should be. They told me I would need to make another appointment and they would get the right glass. Came back for a second appointment, waited over 2 hours and they installed the glass but when they brought the car around, I realize they had installed the exact same window and my rain sensor was now blacked out. To make things even worse, they broke the clips on my overhead console and couldn’t get it put back up correctly so I would need to come for a third appointment. Made a third appointment and came back and this time they installed the correct windshield but still couldn’t get my overhead console correct and said they needed to order more clips.

I had a side window replaced on May 2nd with Safelite on my 2022 Ram Promaster City. 2 weeks later, the first time we used the window, it did not roll back up. Due to our busy workload, the first time I as able to get it in for a warranty appointment was today. The technician that came out was thorough in finding the problem, after making phone calls, he advised me that Safelite will not cover this under warranty. I was told that it was missing a plastic piece that attaches to the widow regulator that catches the window and rolls it back up. He was told to tell me "a window breaking can weaken the regulator, resulting in it not working."

I do not understand why my insurance company USAA is directly linked to Safelite to fix windshields so help me God. I was scheduled for an appointment on Tues 14 May and they could not wait for USAA to process the claim that I has just made an hour and 30 minutes ago. They called me and tried to force me to get in contact with the insurance company to expedite the payout. When I was reluctant the Safelite guy canceled my appointment after we got off the phone. So rude. My insurance company redid the claim for Friday. I get there and they say, "Oh you requested an OEM so you owe us $203." Then all of sudden they can't calibrate the windshield that has yet to be installed and then it has a scratch.

Services could not have been worse! Two weeks to replace a windshield. First they tried to use an aftermarket windshield on a 2024 vehicle then blamed it on the insurance company. Insurance had no problem paying for manufacture recommended parts. Kept me waiting for four hours. Will never use them again.

We have 5 cars in our family at any given time and have used Safelite multiple times over the last 7 years. We were always pleased with their work. That being said, we have never had a warranty issue until now. I had my windshield replaced by Safelite about a week ago. During that one week time, the windshield popped, I guess from stress. We made a warranty appointment to have it replaced today and they would not cover it under the warranty, stating it was not their fault and this is a new "hit". I would like to add that we have a zero deductible with our insurance. One way or another, this windshield replacement was going to cost us nothing. But why should we file a claim with our insurance if this is a result of Safelite's installation just 7 days before?

I promise if I could give negative stars I would. I took the day off to have my windshield replaced, after speaking with the tech who told me he would be on his way after his current job I received a call from the same tech and he told me he was not coming. After asking why the tech explained because it was raining. I explained that it was not raining where I was tech stated that if it is raining anywhere he can not come? What? So it is raining 60 miles from my location and it isn't raining here and you can't come?

New resident and hired Safelite to replace the windshield. They had to do it 2 x's and still was not right. Had to have it redone by another company and remove all the glue they left behind. If that was not bad enough, they billed my insurance without our knowledge..SHOCKED they could do that!

Awful and inconsiderate with rude people! I cleared my schedule and cancelled work appointments and was then sent away despite email exchanges prior with a manager. Awful customer service! They don’t care at all and made it known.

I had scheduled a windshield replacement through Safelite, but it was cancelled twice due to stock issues. Between the two cancellations, I found out that an authorization was needed for the original glass, but I was not informed about this requirement. As a result, I had to wait for 6 weeks and make multiple phone calls to resolve the issue. The system even locked my number, making it impossible for me to contact them. The representatives seemed unaware of how the system works. Although my insurance representative had put me on hold and called Safelite to inform them that the authorization was approved, the very next day Safelite was not aware of the approval and the representative did not know how to read her screen regarding stock. I would advise staying away from this company if you want to save yourself from unnecessary stress and frustration

Took my car to replace the back windshield. As they prep the car they noticed they had the wrong part so I was told they had to reschedule me. They scratched the car when they were preparing the car. I came back a few days later to talk to the manager and file a complaint about what happened and to find a resolution. The manager was not friendly at all. I was told to leave the shop, they called the police on me and was told I couldn't come back. The police report states that no threats were made and nothing happened. So why did the manager have to call the cops on me? To intimidate me? So that they would not be held accountable for what they did to my car? Because of the color of my skin? Maybe a combination of all of it. If you ever have to get some work done at the location in Hasbrouck Heights NJ, be careful.

I have an Audi Q5. I had my original windshield cracked while installing new wiper blades at an Advanced Auto. Now I am on my 3rd replacement through Safelite. All within 4 years. I am 65 and have never had a chip in my windshield much less had to replace three. All cracks were from the side with no obvious impact. I just get into the car (in the garage) and a crack has appeared. Common sense would tell you, something isn't right. On the 3rd replacement, the technician was unable to restore the calibration so they ordered an Audi replacement windshield. I really wish USAA would find another company to recommend replacing windshields. The reviews are horrible.

I ordered my glass for 93 Chevy Blazer driver's side rear quarter panel and they said will be there in a week. The week goes by they never showed up for my appointment, never called me back, never responded back and when I called them back they said, "Your glass not available." Very bad business. I weighed it for seven days. Wasted my time. Never gonna called them back.

If I could give a zero on this review I would immediately check it. What happened to you Safelite Auto Glass and your wonderful service?? I have gone to Safelite for years…but that ends today! Customer service was awful and unprofessional. Once scheduled for appointment, flexibility is nonexistent! Manager was uncooperative and refused to work with me to come up with a suitable plan. The world is not black and white… It is mostly grey! Whatever happened to good customer service Safelite? Just another company getting rid of customer service! Very sad and disappointing!!!

Safelite failed to calibrate my windshield after replacing it. They attempted two times but failed. Safelite would not pay for the dealership to calibrate. Windshield wipers need to work for safety! Horrible customer service. Waste of time and money.

Not a professional company! Not a serious company! The installation person showed up 2 hrs late. There is wires hanging in my windshield, all my front seats are dirty, dashboard, ceiling. Pieces of the electrical connection not installed. Pieces of plastic, glove, and glass all over. Please avoid.

The worst possible service, I have a smashed front windshield from a baseball, car is not drivable. My wife calls our insurance company they refer us to Safelite. The Safelite tech explains we have a $1700 deductible and gives us an appointment for 3 days. Florida law there is no deductibles for windshields. My wife calls back now they agree no deductible but I lose my 3-day spot because the Safelite system according to the Safelite tech kicks you out and you lose your spot, now it's a 15-day appointment.

My technician Alexuis was great. He showed up early...fast...professional...courteous...and all around awesome. Safelite totally have it together as with training their employees and hiring the right people. Please remember to tip your technicians. They work hard and they deserve it!!!

Rear windshield of my vehicle was broken, my insurance company sent Safelite to my house. They end it up putting substantial damage to the paint of my vehicle, after that I’ve been dealing with a claim. They have no clue and no intentions whatsoever to take care of the damages they caused. They just want to charge your insurance for a poor job and do not take responsibility on damages they caused. Even worst when you contact claims department they come with the same answer and nothing is done. The only solution is to take them to court.

The windshield was replaced one month ago and it is cracking. Safelite said it was a rock chip that is so small I can't see it and then said sorry can't fix it. This was the Conway Arkansas store so beware.

Brutal experience here in Austin. The guy broke a piece of my Car while installing the window and now I can’t drive it. I’ve been without a car for 14 straight days and customer managers Zach and Alan are ignoring me. I’m not upset with the guy who broke my car - accidents happen - but to ignore me for 2 weeks while I’m racking up Uber bills because they damaged my car is unforgivable. I assumed they were a reputable company because of their cute radio jingles. I was wrong.

I was parked at a gas station on Northside Drive in Atlanta, Georgia when I was approached by a representative of your company. I was asked to repair my windshield which was not broken then your representative drilled a hole in my windshield and used a gel like formula to cover the hole. My windshield was never the same again. My windshield always had to be defrosted and I could not see while I was driving.

They came with a chipped windshield. Then I had to reschedule. I was rescheduled for today with them arriving between 9:30-10:00. At 12:30 I called and asked what was up. They then informed me that the warehouse didn’t have my glass. It would have been nice if they had called me so that I didn’t wait home all day for them. I’ll take my business elsewhere.

Do not buy any of their products. They absolutely refuse to service their failures in the product. They make it absolutely impossible to obtain warranty service. Their “customer care center“ is a number that no one ever answers. They don’t permit voicemail. They have effectively set up a system that make sure they never have to service their failures. Don’t buy anything from them.

This is the worst company I have EVER dealt with. I filed a claim to have my driver side window repaired and waited a week for a tech to come out. The tech came out, removed the shattered window and then realized the window he had was not the right replacement. He taped up my driver side window, left a MESS of shattered glass. It's been 3 weeks now and they keep pushing me stating that the hold up is from the glass distributor. In the month that I have been waiting for a replacement, I have had to borrow cars and rent a car for a week. Finally I called a local auto glass repair company and they got me taken care of the next day! One month compared to one day... go local! Don't waste a minute on Safelite!

I would give negative stars if I could. DO NOT take your vehicle to them. They do shoddy work and do not care. I had my windshield replaced a year ago by this location of Safelite only to find they put the wrong size windshield in AND improperly installed it. This caused a leak which could not be seen until a year later when almost $7000 of damage was done to my 2022 Tacoma. It had to be taken all the way down to the metal and I had to pay for Servpro to come out because of all the mold and mildew I had been breathing for a year.

My glass on pass side was replaced today. Tech gouged my window switch, and told me that he doesn't know if he got all the broken glass out of the door due to.... He DID the best he could with his vacuum, "Sorry not acceptable here." Damaging another part on my car on top of the theft damages?? Not good. Car was left with glass on carpet still, hand and fingerprints all over everything. Great job. Thanks **. Second, no way to reach these people. Totally all an answering machine now, no way to reach a human!! So frustrating. Just take our money and don't call us. (That's what they're saying).

They wanted to charge 1000 for a job that was completed I. The same day for 470. When they learned my deductible was 1000 dollars they decided that would be what they would charge. I did my research and found out they were a overpriced scam. Taking advantage when they can on people that don't cross check for themselves. Beware.!

I had an appointment on a Friday between 12-5pm. I took off of work to be home for said appointment. Nobody called, emailed, or text to tell me they were not coming. I called corp and they said someone on their end rescheduled for the following Tuesday and there was an additional $50 charge, now they wanted $465. Must be part of their scam. Not one person told me why they charged more or missed my appointment. I had ABC Auto Glass come out and they did it for $300 the next morning. I would NEVER recommend Safelite, horrible people!!!

I was trying to get glass replaced for my truck because the rear glass in the back where the trunk is accidentally hit by a rock. They had the wrong glass for my truck and they still want me to pay full price of service and they didn't do the service right. Also they have my address incorrect and they have to reschedule my appointment so I decide to cancel my appointment and go with another auto glass company.

Performed a windshield replacement But could not recalibrate windshield as agreed to. The stated issue was poor internet service. I drove 45 miles to their shop a week later to have recalibrated. We arrived for our scheduled appointment, and the Receptionist had canceled our appointment. We waited two hours for Safelite, and they still couldn't recalibrate. We had to drive 45 miles to where we purchased the vehicle. Tech did call our dealership to schedule our appointment. 2024 Cadillac Escalade ESD Sport.

Had a windshield replacement a few days ago. Issues: (1) The rearview mirror detached the following day. I visited their shop, where they "glued it."; (2) They broke the lining (the plastic edge that overlays and connects to the chassis). (3) The first day it started raining, I realized the rain sensor did not work.

The technician who came to replace the glass was great, very personable and professional. However, dealing with customer service is a nightmare. You start in a phone tree that if you don't say the exact words, the system hangs up. If you get routed to a department, you cannot leave a voice mail and the system hangs up. The tech was not provided with some special tools so we needed to schedule a follow-up appointment. Another frustrating nightmare because the system hung up. I called 4 times and each time the system hung up on me regardless of the option I chose.

My windshield cracked, I requested the work of the Safelite technicians when they made the change. They didn't position the glass as it should be, I had a leak inside the car, my seats were full of silicone when the second technician came to fix the leak, I asked him to clean it because there was silicone even on the hood of the car, not to mention the bigger one, they didn't put my inspection sticker again, now I'll have to pay out of my own pocket. Well, I called them and they said they wouldn't pay. If you are going to work with this company, check the entire car before leaving for your homes.

Both techs stated there was too much rust around the outside of the windshield (surface) to change the windshield, another company came out and changed the windshield and stated there was not much surface rust, he said they don't know what they are doing. I say, they just did not want to change the windshield, they were lazy. The surface rust just wiped off easily with a damp rag. Now I keep getting an email asking for me to reschedule the appointment, even though their lazy techs canceled it.

We were told by Geico our services were covered, paid for, and closed on our account. Come to find out almost a year later we received a sketchy paper in the mail from Safelite saying we owed them money. Geico said it was most likely fraud, and called Safelite to confirm, they called us back and said we are squared away and do not owe Safelite anything. Just got a call from collections agency and said we owe money!!! So One year late with one blurry letter and mismatched addresses is all we were told. Then confirmation from Geico through Safelite we are cleared and owe $0. Called Safelite and they couldn’t even find us in their system. Very poor rude people.

I contacted Safelite Autoglass to replace my windshield. They did the the work. Within an hour of me dropping off the 2011 toyota camry le, I got a call from them letting me know the car was ready. I paid with card at the time of pickup. I was told at that time I would be emailed a receipt of payment which I never got. I was also told the do's and don't and given the keys. I get in the car and drove home. Glass looked good to me so I didn't pay attention to anything else.

This issue was fixed and was NOT at all a Safelite issue!! Updating my review.

After having a windshield replaced in the Sandy, UT Safelite location I noticed the center of my dash was broken next to the windshield likely when it was pried against to remove the windshield. Supposedly their work is guaranteed so I returned for inspection. They showed me a photo of the damage and claimed it was there beforehand. I know it wasn't there and I think the photo was taken after the installation to cover their butts since repairing my dash would be a major undertaking.

I got a new windshield installed on 2/15 and the lady ringing me up had no idea what she was doing. A week later I look at my credit card statement and they charged me twice for the windshield. Of course I can't find a phone# to call them directly so I have to go in person to deal with this. Long story short, it's now 3/8 and they still haven't credited back the $329 overcharge. Absolutely horrible.

My experience with the New Bedford, MA Safelite Glass location was not good. I had to go to the location as they said they could not replace and calibrate my replacement windshield off site. I spent close to three hours waiting for my replacement. The service representative came out to the waiting room after nearly three hours and informed me that they could not calibrate my replacement windshield and I was sent on my way with several safety features and my cruise control not working.

I had my windshield replaced, 2 days later it cracked again, both times I had to drive over 1 hour round trip to replace, no problem, but 4 hours after the second replacement my rear view mirror fell off. Safelite has no number to call to talk to anyone, my only option is to drive around like this and cause damage until I can schedule another appointment and find the time to go to them. No customer service.

Safelite replaced my cracked windshield. I gave the gentleman a $10 tip thinking he did the work right. I was WRONG. He did not put the windshield wipers back properly. I found this out late at night so I had to fix it myself in the dark and in cold weather. Also, I was driving to work this morning, the rubber molding around the windshield came off which is hanging right now. I am awaiting their customer service to return my call. Not sure if their warranty means anything.

Very rude technician! While trying to explain to me the problem with my glass repair, he disrespectfully shut me off anytime I tried to explain my side of the story! Regardless of the repair needed, customer service is definitely not something this technician (Nick B) has. Very very rude!

My insurance company sent me to them to replace my windshield. My car was only under a year old with no prior repairs or issues. Minutes after I road away from the garage, I started having problems. All six of my windows kept fogging, even on dry, sunny days, there is a large gap between my closed door and dashboard, air comes in through the crack making it difficult to get and maintain a temperature, it whistles through the crack when I drive, it is obvious my dashboard was tampered with and not reattached properly, and all this has brought the value down on a brand new vehicle.

Negative experience-left to contact service center re: arrival of late technician-told they would arrive later than scheduled. I explained I couldn't accept that being that I will lose more time/pay out of workday and was rhetorically asked "Haven't you ever fell behind in your work?"

My windshield got cracked. Paid Total $477.69. 3 times it's needed replacement. Continues to leak in different spots. The past week, I got in my vehicle and a puddle of water was what I saw. My leather purse was damaged. Now more damage due to more rain on the way. I just called and I was notified there is no one in the office at this time. Worst service ever.

I purchased an add on service to replace rear wiper on 2021 Sienna. They installed the wrong length of wiper so hit the top overhang on rear hatch. They stated they would refund the amount but never did. Very disappointed that they did not refund the money or make it right.

A rock hit my Honda CRV windshield requiring replacement. They said that I had to bring it in so it could be recalibrated and it would be a 3 hour appointment. I live an hour away so it was a 5 hour project on Saturday. When I left the air coming through was terrible. Tried calling but you can’t get the shop where it was done. I should have turned around. Made another appointment for another 5 hours on Saturday. I complained that I should be compensated for my gas and time. They said a manager would call on Monday. They lied and no one called. I will never go back.

On 12/20/23 my windshield was damaged by a tree limb. I purchased new wipers from Safelite to be installed. In the process of removing the windshield, the mechanic broke the Cowl so the wiper on the passenger side was not installed properly. I brought the car to Subaru to have maintenance and was informed that a new cowl was needed. The mechanic at Safelite should have told me, now I have to have Subaru remove the window and put in the new cowl.

Booked a mobile car window repair through the website. Was given a window of availablity from 11am to 4pm. Took the day off work and waited until 1pm to call for on updated time and they let me know then that the window isn't in and they can’t come out for another week.

I was parked downtown and someone smashed one of my side windows on my jeep to steal a Frisbee. I contacted Safelite on 12/10 and they said because of the holidays I was going to have to wait till 12/26. On that morning safelite agent Kimberly ** contacted me to tell no has ordered the glass and that it would be another two weeks minimum. After another two weeks she informed me she couldn't find the glass and to try another service, she wasted 5 weeks pretending to help.

Had to get my windshield replaced. Went through Safelite. Initially, service was fine. Repair took most of the day. Fast forward 1 month....windshield is leaking. Can't get a hold of anyone. Call the number on your service order and it just sends you in circles. There is literally no way to get a hold of anyone. The number only accepts new orders. You can't talk to anyone and it hangs up on you. After 20 minutes of total frustration and trying everything to bypass the recording to get to a person and being hung up on numerous times. Searched and searched until I found a "chat" on the website. Because you also can't do anything on the website other than new orders.

My windshield started leaking from the top part of the seal. I scheduled an appointment online. They did not show up or call and were closed by the time the appointment came and went. I had gotten a confirmation text, which confused me when their automated phone system said I wasn’t scheduled. Upon taking a second day off work, I called. They said that someone in their company had cancelled my appointment, but did not know whom. Then they said that they would only replace the entire windshield and seal, not fix the leak.