Safelite AutoGlass Reviews

Refused to replace the windshield in my truck due to a spec of what they claimed was rust but was a paint chip from removing the old windshield. It was roughly 1/8 inch diameter. My truck is rust free from Florida.

Told me it would be a month before they could see me, ordered the glass, got an appointment. 2 days before the appointment, I confirmed it. Show up, they tell me they never ordered the glass. Come back a few days later, after confirming the appointment AGAIN and even asking if everything was ready to go, they said the glass was ordered but hadn't arrived. Why I had to drive 45 minutes TWICE for them to tell me they still didn't have the glass is beyond me.

I have an appointment at 10 am, I drop the car off at 8 am, one hour till closing, which is about 5pm, and received a text message saying that they are starting the windshield replacement now. Why it's a 2-3 hour job that would take 2 days to fix?

I had two chips in my windshield repaired last year in Everett, WA. Both repairs were done poorly and didn't even look like any repair was made, however I was told that the cost of the repairs would be deducted from the replacement cost if either chip started spreading. Recently I noticed that one of my chips had started to spread, and called for a replacement estimate. I decided to pay out of pocket rather than have my insurance premiums go up for another claim on the same damage. I was told that if I paid out of pocket, that I would have to pay the full price of the replacement rather than get credit for the shoddy repairs they performed last year. They do terrible work, and have awful customer service. I will never use or recommend Safelite again.

After getting a quote and appointment time I drove 35 min to the Union City location only to be told I would have to take my Polestar 2 to the dealer; Safelite couldn’t get the parts. Safelite left a voicemail on 8/9 which I did not see but confirmed my appointment on 8/10 via email which I did see as that’s how we had communicated. Went to Glass Inc, a small shop in Atlanta, they did the job same day. Unbelievable.

I am writing to express my dissatisfaction with Safelite's service and announce that I will not be using them again. After granting them a second chance, we are now in our third week waiting for a quarter panel window. Unfortunately, their communication has been inadequate, their professionalism has been lacking, and I feel that they have overcharged me with unwarranted fees. Also, they have not met their scheduled commitments, and my appointment has been postponed until the 14th of this month.

Safelite charged me $39.99 for recycling, even though I had already removed and thrown away all the broken glass and there was nothing to recycle. The technician (who was courteous and did a nice job) agreed with me, but said he couldn't remove the charge. I called every Safelite number I could get my hands on to request that charge to be removed and they absolutely refused. So I had to pay $39.99 for a service I didn't receive and they're fine with that. That's the kind of company Safelite is.

Safelite tried to scam me today. I got a quote online using all the correct information for my vehicle including the VIN number. Made the appointment and the tech showed up and reiterated my price. About 20 mins into the service he called me out to explain that the price doubled because they brought the wrong windshield. He told me these errors happen often and there is nothing he could do for me.

To whom it may concern, I went online to get a quote to fix one small crack in my motor home windshield and your quote was ridiculous $165.00 for a very small repair when I know you have a Safelite person right here in my small town of Pine AZ, which I have used before, then you send out a 15% discount for me to use you for the repair which is still to much. This kind of price gouging is unacceptable and will certainly take my business elsewhere. I will make sure I spread the word about your ridiculous pricing for repairs here in Payson and Pine. No wonder the insurance premiums are so high when you're billing the insurance companies these outrageous prices.

I took my Jeep to a Safelite shop for windshield repair. They only asked for make, model and year. They quoted a price of $650 and scheduled an appointment. The day before the appointment, they texted to say they were cancelling because they did not have the VIN. I called and gave them the VIN and they said they would call to schedule a new appointment when they had the windshield. Without calling, they scheduled an appointment for a day I was unavailable. I called another auto glass company. They gave me two price options: $325 for an after-market windshield and $550 for an OEM windshield. They were polite, professional and competent. Safelite is incompetent and a rip off.

Had a windshield replacement scheduled for 7:30 this AM. Nobody showed up but got a phone call at 11:00 saying they'd be there by 1:30, nobody showed up? Then they call at 2:00 pm to tell me they don't have the gasket? I wasted my whole day and I cancelled my service, very unprofessional, and terrible communication! I was a first time customer, never again! Rio Rancho, NM.

We have used Safelite multiple times for cracks in our windshield, and no problems. We decided we should replace the windshield in our 2005 Honda Element. Tech arrived at the house and, after about 30 minutes, decided he didn't have the right tools to remove the old windshield. My husband followed him to the shop, where they proceeded to remove the windshield. Upon removal, they found rust. They stated they couldn't replace the windshield because of the rust. Told us we needed to go to the body shop and get the rust removed, then we could get the windshield replaced. When speaking to the shop manager, Adrian, he acted like it wasn't his problem and offered nothing to help or ease our concern. He said it's safer and not illegal to drive without a windshield. WHAT? 1 not safer and 2 totally illegal.

The technician never showed up, and when I called to ask his whereabouts, the agent kept me on hold for 17 minutes before disconnecting the call. Never got a follow-up call or apology beyond a perfunctory prompt to reschedule. I found a local shop to repair the chip for one third of Safelite’s price. It used to be a good service, but that is no longer true.

I contacted Safelite to replace front driver's side door glass in an older model Honda Civic. A date was scheduled for them to come by my home the following week. The day before my appointment I received a phone canceling my install as they claimed they could not find a window for my car. What? I contacted a local glass and mirror company who readily found a new window, installed it two days later, and at a price much cheaper than Safelite quoted me.

Received (0) the most horrible service from the Cedar Hill, Texas location, was scheduled a home visit, the tech never showed up, I live 7 mins away from the location. When I originally scheduled the appointment, I asked is there a specific time for arrival so that I could plan accordingly? Their front desk scheduling person advised there isn’t and to just be available between 8am and 12 noon. I received a call 729am, I missed the call, when I called back no answer and no response at all! No one from Safelite has reached out and gave any explanation of any sort, it’s officially 1:00 pm.

The guy that came and installed the glass did great no issues there until it came to paying for the glass. I made an online payment for half cash and the rest with Affirm online and he said that it showed I needed to pay the full amount that the other payment didn't go through, so I got the full amount through Affirm and paid it but it still shows that I own for both times and Affirm won't change anything on their end until Safelite cancels it on theirs but when I finally get to talk to someone over there they said they can't figure it out on their end and refuses to cancel it, said they was here twice and I asked for proof and they couldn't show me any (I have cameras and looked no one showed up) so we are still fighting with trying to get our money back. The 3 stars are just for the installation! The rest of the company needs to do better.

Do not use Safelite! I recently got a chip in my windshield and planned to use Safelite as they advertise daily that they will come to your home and repair or replace your windshield. This is a blatant misrepresentation! There are several Safelite stores in my city, and not one of them would agree to come to my home. They mandated that I would have to take my car to their facility! If they blatantly lie about this, what kind of service do you think they would offer! BUYER BEWARE!!!

The Safe Lite on Elm Road in Warren, Ohio is absolutely an excellent place for a glass repair. The staff (**) are simply the very BEST there is. The glass repair on my Ford F-150 was perfect. The staff was very friendly and went out of their way to be sure the repair was done correctly. Thank you very much Safe Lite staff in Warren for being such a great group of professionals.

Beware at all cost. I had a appointment for today at noon. A rep called at 7am to say tech called in. They could not or would not send out another person. Just cancelled my appointment. Save yourself the headache and find another company.

They gave me an appointment for 8am to noon at about 9:20am July 16, 2025. I figured they called one of their techs to add another install. When they didn't show up by noon, I gave them a little more time. I had opted for text to communicate. Never got a text. When I tried to call them. The AI female that answers couldn't hear or simply couldn't understand me. It was a mess to get a real person to talk to. 30 minutes later I finally was talking to a real person. They said they had left a vm. Remember I opted for text. So I hadn't checked my vm, as I get so many from unknown numbers. I was told there was a scheduling problem. Not my problem. They should have caught that earlier in the morning. Not in the afternoon. They don't stand behind their name. They are incompetent. Never again even giving them a thought. SR in Edmond, OK.

I am writing to express my extreme dissatisfaction with the lack of response and resolution regarding my recent experiences with your service. On July 2, 2025, I had an appointment scheduled for 1:30 PM. We arrived early at 1:00 PM and proceeded to wait. During our wait, we were informed that the vendor had sent the incorrect windshield, necessitating a rescheduling of our appointment. We were told that this was an ongoing issue with the vendor and were apologized to for the inconvenience. Our appointment was then rescheduled for July 8, 2025, at 2:30 PM.

I scheduled windshield replacement with Safelite twice but they were not able to do the work. The first time, I took off from work and they called last minute to say they weren’t coming since it might rain. It never did. I rescheduled and took off work an 2nd time. The tech came towards the end of the time window I was given but wouldn’t do the work because he said he couldn’t double park. The street was too narrow. They had the address where I was parked. If they weren’t going to do the work where I was parked then where were they going to do it? Nobody said you need to be parked on a wider block. Do they not know how to do service calls in Manhattan?

I canceled our request with Safelite after six days of wait. They no showed twice because they had shipped the order to an address in Georgia… and also charged our credit card before we received any window. Numerous phone calls to employees in customer service and customer care that were shocked at the poor service we had received. The manager, Mr. **, at the Mishawaka location was not helpful. I will never use Safelite again. What a shame that such a simple request has taken six days!!!

Trevor W was awesome! He was so polite and professional to my 91 yr old dad! I hope to get him next time if we ever need him again. He was right on time, had the window in quickly & cleaned up after himself. Thank you, Trevor W!!! My Juliet, TN

I had a rock hit my window and the crack spreads across my windshield. I got a quote for $484 and I saved up 500 just in case your taxes and extra fees. That was the quote all the way up until the day of my appointment, which was a week after I scheduled it. I know I checked a box that says “I understand fees could be added for a calibration if necessary”, but the price never changed until the day of. I drove over a half hour for my appointment because they were not able to come to me which I found odd but at this point, I was willing to make the drive just to get my windshield replaced. I’m so glad I checked the website again before I went in for my appointment because that’s when I realized they tacked on another $495 fee for recalibration. I drive a 2021 vehicle that has a plastic piece that pops up from my dash it only tells me my speed limit and directions I hardly ever use it.

Absolutely unacceptable experience with Safelite. I scheduled multiple appointments for a windshield replacement, and they completely failed to show up each time — without so much as a courtesy call or any communication at all. I wasted hours waiting around, rearranged my entire schedule, and lost time from work because of their total disregard for their customers. This isn’t just bad service — it’s downright disrespectful and unprofessional. If a company can’t even bother to inform you that they won’t show up, it speaks volumes about how little they value their customers. Safelite has proven to be completely unreliable and not worth anyone’s time or money. Avoid them at all costs.

Wonderful job. Give a rating of 10 to the technician. Great customer service. Will recommend to my friends. Even vacuumed out my vehicle and washed the windshield. 5 stars from me. Quick service. Great.

I have used this location multiple times for insurance related issues. This occasion has been a disaster. The Nixa, Missouri location replaced my windshield in March. I was on work trip in April and looked at car and noticed that multiple trim pieces were missing and had come off. Took to location and they acknowledged it was an installation issue on their end. They ordered new pieces and installed them. My wife has an appointment on May 7th at 1:00 that day and waited at the store 4 1/2 hours for this job to be completed. She was told it would take 1 hour or so to complete.

I haven't had the work done yet for my appointment so I can't critique the actual work. What I can comment on is the amount of times that Safelite has contacted me to confirm my appointment. Email, Text and the next day after the text confirmation I receive a phone call to confirm the appointment and the tech states he will be contacting me two days from now to confirm yet again. (Overkill) and annoying Safelite

When I used Safelite in the past, I was very happy with my service. This time when I turned to them, it was not a good experience. The windshield installer was nice and punctual, but the new windshield was scratched. I understand... things happen. He said Safelite would contact me to have a new, undamaged, windshield installed. They never called contacted me. I tried calling, I could never get a representative and kept getting instructed to go to the website. The website instructed me to call the number that sent me to the website. It's very frustrating. I finally found a generic email address for them. I'm hoping it makes it to someone who can resolve the problem. I paid for the service online the morning my windshield was suppose to be replaced. I did my part. Now I need Safelite to do theirs.

Absolutely avoid this Draper location. When your insurance covers the OEM windshield and then Safelite installs an aftermarket, it COMPETELY voids your car's windshield warranty. When the rear view mirror fell off, my dealership wouldn't cover it because of the now voided warranty and Safelite refused to order a new one. The branch manager said the next best thing was to replace the windshield with another aftermarket. After they ordered a new one, I went to have it installed and the branch manager said she told me wrong and were now only replacing the broken bracket. She refused to make things right and would rather lose a long time loyal customer. There are plenty of other reputable glass repair companies to choose from. I would recommend avoiding Safelite.

Had a windshield replaced 4 days ago and now have a rock chip. Called and was quoted $279 to have it repaired so stopped at the business and was quoted $173 to have it repaired (no consistency in pricing). Not able to get it in either. Can drive across the street and get it repaired for $39.99. Man at the counter was very rude so that is the last time I will ever use Safelite. And will not recommend to anybody.

I used Safelite to replace my front windshield due to cracks on it. They put all the things I had on my windshield back on such as the EZ toll pass, my camera, rear view mirror etc. But I encountered several issues with them: 1. There was a blurry spot in my line of vision when it rained. Cleaning it and wipers didn't clear it. 2. The windshield wasn't sitting flush to the front of the car. There was a gap all around from windshield to the car without a seal. So a lot of debris would get caught on the sides. 3. The rearview mirror fell down. I wouldn't recommend this company

I had a scheduled appointment at my home on 6/25/25 from 1:00PM -6:00PM. I received a call at 12:45 telling me the technician was overcome by heat and I needed to reschedule. I took a day off for this appointment. I told the rep from Safelite I needed my car and someone needed to come back. I was told someone would come back at 4:00PM. At 4:15 I got a call the box was mislabeled and was the wrong part for my car and I'd need to reschedule again. The next opening was not until 6/27/25.

DON'T FEED THE CORPORATE GREED! Ladies, do not trust! Trim installed crooked and Safelite refused to correct. It looks like I have a dent in my Jeep! Looks worse than before! Safelite has tons of commercials and look like a well run company....Beware, it's a front. Ignorant technicians and greedy owners. Go with someone local. DON'T FEED THE GREEDY CORPORATE GREED!

SO HORRIBLE AND SO RUDE! PLEASE just save yourself the pain and go literally ANYWHERE ELSE BUT HERE!! I wish I could give -0 stars because the customer service staff spoke to me as if they thought I was retarded. One technician said my windshield had a minor crack and that it did not need repairing. Me being the worrywart I am decided to make an appointment to get a second opinion on it. The second technician decided it should be fixed and not even starting the repair process they made the crack bigger to the point where it was just a 1cm crack to two 10 inch cracks. All they did was touch it and the crack is worse than it ever was. I can see that sometimes things happen but I did not know before this and they did not inform me either.

I wish I could give 0 stars. Due to negligence during the repair of a tiny chip in my windshield, the tech cracked half my windshield and now I need a new windshield. I talked to several people at Safelite and they refuse to make things right. I won’t give them another penny and will never use them again.

Had a crack repair in November 2024. 6 months later driving down the highway I heard something happen on the roof of my car. When I get out, I discovered that the trim had ripped off from around the windshield and was bent back over the roof of the car. I took it back to the location I had it installed and they replaced the trim. Two minutes after leaving the shop I heard the trim come loose again. I was told by a technician there that it was a flaw on my Infiniti windshield. I then had another appointment to replace the trim and they put on a different colored chrome and different size trim which again came loose. Another appointment was scheduled at the West Bend location, which I went to and was told I was supposed to go to the Waukesha location which is 40 minutes away, except I was never informed of this. Then went through endless prompts on 1-800 number and finally got someone to order OEM windshield and trim.

They currently have my car. I dropped it off this morning by 9. All bays were empty. Hey - maybe I'll be done quickly? Nope. I am currently on hold trying to call. No number is provided for the location. All calls go through their horrible phone system. There is NO option to call and check on my car. After several tries I did get a live person on the line. He said he would put me through to the location. Liar. I only got sent, again, to the black hole of "all agents are currently assisting other customers". He did look up my car and said it had not begun service yet. So my experience so far and impression of their 'customer service' is pretty low.

WOW Tristen was an awesome tech. Will have another one for him soon. It didn’t take him long to replace it. Am very pleased with his performance. No complaints here. Keep up the good work. Thanks Tristen👍

Went through my insurance “Erie” to have Safelite fix the smallest ding in my windshield. Long story short, the technician made an error and cracked the windshield. Now safe lite does have a disclaimer in this, but the location and size should have been an easy fix not one with a risk of cracking. Hey well, let’s say s@&t happens and give them the benefit of the doubt. After cracking my windshield, I was given the option of making an insurance claim with a 500 deductible for a replacement. The shop guy told me a replacement would be much more than my deductible. I got a quote from a reputable competitor which came to 435. What a scam! Break your windshield leaving you with filing a claim that bangs you for the deductible and and also cashes in on your insurance! Don’t risk getting the so called ”free” repair! They screw up and you’re potentially out of your deductible or have to search around anyway. Go to a windshield repair place instead on your own dollar! They billed my insurance company for the botched repair

Do not use Safelite. Windshield was installed good but the tech broke the washer fluid line. Not a big deal, they go bad. He was honest and told me that his supervisor had been told and a new part was ordered. He said they would fix it next time coming through town. However, it has now been a month and I have called four times. Nobody has ever answered from the shop. I call customer service so they call the shop, no answer. Every time they said they left a message and someone would call me back, still nothing. Guess I should have read the reviews before I had the work done. This is terrible customer service. Just expected more from a company that has been around for a while I guess.

I can’t stand SAFELITE. They have replace three windshields after the initial windshield got a crack. The first the molding was all rippled. The second had visual problem. On the third my dash is not connect to the base of the windshield and it leaks in a car wash and rain on the driver's side. Every tech that comes out says I have to pay to get my windshield repaired now. They say there is nothing wrong. I have video of these failures and still these tech refuse to repair their horrid work. No customer service. You wait on hold for hours to be told there is nothing they will do. Safety on the road. I’m going to sue AAA and SAFELITE!!!

CARELESS Manager: **. 6644 Caminito Coors, N.W. Abq, NM 87120. **. As a Mother's Day gift my Son had my windshield replaced from cracks & dings from construction work debris on the freeway. The entire service was horrible. Instead of calling when on the way within the window of arrival, the guy just called standing outside my door, then he broke the new glass and tried to hide that from me as I kept checking outside and waiting, this caused a huge delay. Then He caused a lot of damage to my car and did not notify me. When I brought it to the shop by appointment the worker tried to be dismissive, then lied about what photos he was taking. The Manager said it wasn't covered under warranty. He was aware his employee did this damage. The original factory glass had never been changed before. The Manager said, they found the damage that way. Now, I am having to sue in order to get repairs.

I wanted a quote for a windshield. Nothing more. But your company wants to set an appointment for the repair before giving a price. WTF is wrong with you? Just give me a damn price and do not be so underhanded. You lost my business.

My Subaru Eyesight camera was destroyed by Safelite and they have ghosted me for 4 months regarding a damage claim. A new camera cost me $3300 at my Subaru dealer. They did OK with the windshield but I will never trust them again with the recalibration. They used to be a good company but are not anymore.

Scheduled a windshield replaced for a Chevy Tahoe the fee online $585. They texted on the following Tuesday before showing up and informed me, the total price would be $980. I canceled. What a rip off.

I had a very disappointing experience with Safelite, despite them being an approved vendor through my auto insurance for a glass claim. I scheduled an appointment in advance and was instructed to drop my vehicle off before 9:30 AM. At that time, I was assured it would be ready by the end of the day. Safe Lite had full visibility into the fact that my vehicle is equipped with lane assist, which requires calibration after a windshield replacement. Despite this, I was required to provide a credit card for my $100 deductible before any work was even started.

I had a Safelite technician work on replacing my windshield and wiper blades. The worker stole cash from an envelope that I had in my purse in my vehicle and the manager denied that this worker would do such a thing. She claimed that they take pictures of everything they are opening up and working on. Pictures and videos are 2 different things. I will be filing a police claim and hoping for them to do the right thing, but I know that they won’t. My first and last time with this company.

Used Safelite before several times, but NEVER again. They charged me for a service (recalibration) they did not do. Then the next month I got a chip, less than the size of a pencil eraser they came and "FIXED" it, said there would be a 1 or 2 in mark on the windshield, after being repaired. It was over a foot long and had to have the whole windshield replaced AGAIN. They told me nothing they could do, just have to pay to replace. They were out just to make more money. I went to another company with WAY better customer service and didn't overcharge me. NEVER again, Safelite

Received a quote and scheduled an appointment a week in advance. Confirmed the appointment, then received a call a day before that they don’t work on trucks older than 20 years. Needed the repair asap.

I called Safelite and we scheduled an appointment. It was today between 2:00 and 6:00. I didn't get an email, I didn't get a phone call and the representative from the company the technician never showed up. I still have a broken window when I contacted Safelite 1-800-800-2727. I was unable to speak to a representative about the no show, no call. My glass is still broken. They did not repair it. I am very unsatisfied.

The 1st time I was scheduled I got a call that my windshield came in damaged, that I understood, things do happen. The 2nd time I was scheduled, was a no call, no show. I tried to be understanding again, as it was a rainy day but when I called in 2 hours after my 4 hour window for them to tell me "They weren't able to get a hold of me" and they "must not have the correct phone number". Funny since they were able to call the first time. But now today, the 3rd time I was scheduled ANOTHER no call no show. This time, I called to get an update, again after my 4 hour window, and was told they would have the repair guy call me.

I had a simple chip in my windshield and they tried to sell me a whole new windshield. When I turned it down, he told me he couldn’t get all of the chip out and what was left was a pin prick. Less than one month later, the Chip is back and bigger. I cannot get response from the manager. I paid $173 for nothing. This was in Lafayette, IN 47905.

Prior to the service, there was a small crack on the front windshield, approximately the size of a penny. However, after the repair, not only did the original crack remain, but a new chip appeared next to it. This result was completely unexpected and very disappointing—especially given that our vehicle is nearly new, purchased only two months ago.

Here’s what actually happened to me. I think anybody is considering this company should read the reviews. This company is an embarrassment the Farragut office in Knoxville, Tennessee. I’ve been to many safety light offices over the last couple decades. This is absolutely the most incompetent and nasty facility I’ve ever experienced in my lifetime after two decades of being a loyal customer. Here’s my story, my next-door, neighbor children to a baseball broke my back window while and an expedition Natural.

Ever since Safelite contracted with the insurance companies, they are impossible to get on the phone, the wrap around automated service took me 25 minutes to get a person on the phone. Awful Awful. Customer service sucks.

From looking for a reasonably priced windshield because of unexpected hail damage until the end when Aaron came out to fix the glass, the service was wonderful! I love the communication that your company has! We had a great experience with y'all and we will be sure to recommend y'all to everyone we know and we will use y'all in the future! Thank you for making a stressful situation, easier! #grateful

We used them a few years ago, and it was flawless. Now they have changed everything to online only, which is a terrible and lazy business model. You cannot speak to any live agent to ask any questions at all (unless you've already ordered service). I will find a local place who actually wants the business! C'mon Safelite...do better. Your customers who made you who you are today deserve better!

A rock flew up on my windshield and caused a crack. I called my insurance company and they said Safelite would fix it. I told them I had to have a BMW windshield because the car was nearly brand new and getting an offbrand windshield would devalue the vehicle I had been told. The insurance company had no problem with that. I called Safelite. They didn’t want to come to my home. They wanted me to drive more than 40 miles away and I told them no way you’re coming to my house to fix this. So they made me wait three weeks. The guy came out and before he got started, I said is that a BMW windshield? He said no we don’t do BMW windshields. I said then take that back. I already discussed this with my insurance carrier and they said I could get an OEM BMW windshield. So I had to wait another three weeks.

I had a small stone chip, less than 1/8 in, front windshield, you could hardly see it. The technician shows up looking very unprofessional, many ropes and chains hanging from her pants, which she then laid up against my vehicle. Repair made and now I have 3, 2 1/2 long cracks and the chip is more noticeable than before. Technician stated that sometime the machine they use with its high pressure cracks the windshield. They know this will happen. I’m sure I’ll have to replace the windshield soon, but will NOT go to Safelite.

**Absolutely Terrible Experience – Never Again!** I scheduled my appointment online with Safelite several days before, thinking I’d be in good hands. The day before my appointment, they called and told me I now had to come to the store at 7:30 in the morning—no explanation, just a demand to change my plans. I rearranged my schedule and showed up on time, only to be told my car wouldn’t be ready until 4 to 5 p.m.! That’s the whole day gone, and I had no way to get home.

Then I reached out today and support personnel said it's not covered and trim flew off due to 'wear and tear'. I explained trim only came loose after Safelite tech repaired windshield. I've had the car over a decade and trim never came loose! She then said you should've called when trim came loose but now it's too late. What bull crap! I would seek a different company for future repairs and advise anyone reading to do the same!

The representative Kathryn B. was very patient and very helpful when scheduling glass repair for three of my vehicles at the same time. The scheduling was difficult but she stayed on task and completed the process. High Marks. A++.

Safelite made a appointment with me to replace a corvette windshield only to call me a day before to tell me that they can ONLY get the glass from the dealership and my price almost TRIPLE. Now remember this is the day before installation and other LOCAL PLACES can get it in two day and not even close to the NEW PRICE Safelite gave me so I would give them a lower rating than 1 star but it not offer just like my WINDSHIELD was NOT with them.

I've scheduled an appointment with this company through my insurance twice and both times they brought out scratched glass. I cannot fathom why the glass isn't expected prior to the installation appointment. It's a complete waste of my time to take off work and rearrange my schedule to accommodate a 4hr appt time twice to only find out that it can't be installed due to faulty glass. I have never had an issue with this company before now.

Had the windshield replaced in our 2020 Lincoln Corsair. Was charged $495.00 to reprogram ADAS system, which took the technician 10 minutes to complete. I questioned the price and was told to contact their office as the technician had no ability to change pricing. I called the dealer and was quoted $136.00 to program, but too late as I had already paid Safelite. BEWARE!! Their charge for re-calibration is unbelievably high and their management said no break, it's a flat fee...

Hello.... My windshield work is done... The technician Taylor was a really professional guy and the most important thing very nice!!!! Completely Satisfied with the services.... Thanks Taylor.... Jose from Parrish FL....👍

Worst experience ever. Could never get through to the shop to get my driver window replace. Been at it for more than 7 weeks, spoke to a supervisor and got back to me one day and never followed up with me again. It's be horrible. Just going to replace the window myself and messed up my driver door on my lease

They are lied. They want me to pay more money. This shop I will never ever come step my feet at! 812 dollar they charge. Less than a month windshield broken. It was park there 2 week at the house! They waste my time to tell me reschedule.

Was a customer several times with no issue. This time, the call center person quoted a price for the OEM glass I requested. By the time of my appointment, they had doubled the price, saying the call center was wrong. Cancelled appointment and called headquarters and district manager but finally got a resolution. Even the day of the new appointment, they still argued about the price. The person who accidentally damaged my window was paying and I was not going to allow Safelite to double the price. They said," what do you care, you aren't paying for it". I was stunned that they thought it was ok to charge the person double because it wasn't my fault! I will NEVER recommend or deal with them again.

I scheduled with Safelite to have a windshield replaced. The morning of the replacement, I received a call that the windshield was damaged in the warehouse and the next available appointment was one week away. I received confirmation of the appointment on the evening before the rescheduled appointment; however, on the morning of the appointment, I received a call that the windshield had not arrived and I was asked to reschedule again. In addition, the quoted price on the windshield had increased between the first appointment and the rescheduled appointment by $45 without any changes to the order. At that point, I decided to cancel with Safelite and sought services elsewhere. I was able to schedule with Novus within two days and total price was less than both quotes from Safelite.

Very pleased with my technician, Eddy. He was very professional. He even came early, very fast and efficient. I would definitely recommend this company. I love having a new windshield. The crack kept getting worse and worse. I was very happy. When I called to make the appointment, the receptionist was very professional and polite. They came to my work and did it right there, so I didn’t have to even go anywhere.😃

From the time I scheduled this to the end of the service, it was a wonderful experience. Jenni at the front desk was very cordial and helpful. The installer, Alex installed my windshield and ran it through calibration in less than an hour. Wonderful experience overall!! Thank you all!

I had a windshield replacement at Safelite….BEWARE BEWARE! About 5-6 weeks after the install, I drove 3 hours to Phoenix for a funeral. As soon as my car reached 75 mph, my windshield was WHISTLING on the passenger side. It whistled the entire 3 hour trip. I went back in today, ONLY 3 months after my install of a new windshield. I told the staff member about the whistling issue when I’m at higher speed. The agent told me "SORRY, WE CANT DO ANYTHING FOR YOU BECAUSE IT ONLY HAS A 30 DAY WARRANTY." When I picked up my car after the windshield install, NO ONE TOLD ME I only had a 30 day warranty. He said it is in “the brochure”. WHAT BROCHURE???? I never received a “brochure” nor verbally told that I only had a 30 day warranty. While I was in the Safelite Shop, there was a HUGE SIGN next to me that clearly states…..”LIFETIME WARRANTY because we know things happen”.

I had my windshield replaced and the installer left the bottom trim off and there was a gap of 1/4" to 1/2" between the trim and the windshield. I texted the installer twice and left a negative review on the survey. They emailed me asking if they could contact me about the issue and I said yes. It's been 2 weeks and still no word. This kind of customer service leave a lot to be desired.

Today on the way to work, a stone hit my windshield and chipped it. I tried to contact a local Safelite shop to see if they could take a look at my issue after I get off @ 4 p.m. I couldn't get past the auto answering system to speak with a real person. So I called a local independent shop. I will be stopping into their shop later this afternoon for them to asses the issue & repair.

On 05/03/2025 at 8:00 am, I got ahold of Safelite Customer Service and found out that the appointment on that day at 9 am at West Sac location would be with After The Market product. So, I got my initial appointment on May 3, 2025 at 9 am to be rescheduled to May 10, 2025 at 9 am to use OEM part. I was told that updated email would be sent but I got nothing in the email. So, around 10 am on 05/03/2025, I called Geico and checked to make sure about the new appointment, and see if I could get updated email confirmation. Geico lady said she would tell Safelite to send. I NEVER received the updated email from Safelite.

It's been 3 weeks with my blown out back window. Reported it 3 weeks ago on my insurance which yes it's free with my paying insurance but they will not take us as a priority. We pay good money for this warranty. Not pleased with this company. It's raining a lot in Massachusetts and I needed this window down ASAP and they could not do it. Said the shipment is going to take a little bit of time which I understood but then when I called my company and said they still had it but did not contact me saying they had it. Now I have to wait another week because I didn't call when they should have called me saying it was in. That's crap.

I had my repair done in Newport, RI. My Safelite tech, Dominic, was awesome! He contacted me to know what to expect and when, and went out of his way to accommodate me for the time of the repair. Would rate him 10/10!

Tell me why they charge 400$ to recalibrate the windshield when it doesn’t have to be done if it isn’t UNUGGED!!! So dishonest!! Ripping people off. Then there is the huffing and puffing from the receptionist and the sheer annoyed disposition of the service people. Call around! Get quotes! Don’t get ripped off!!! Hackensack location.

I had windshield replaced and during test drive to calibrate they said they had to stop very quickly and switch lanes to avoid a collision. After that my tire went flat and the caliper went costing us 277.00 and the tire was free (we had a warranty). I called Devin at the Flint MI location and he said he would research and call back and he did not - I called him again and Crickets.... I have tried to contact Safelite directly multiple times without a call back or anyone to pick up. WORD FROM EXPERIENCE - GO TO A LOCAL GLASS DEALER TO GET A REPAIR and to boot they didn't even attached the piece behind my rear view mirror.

In the past I have had no problems. Twice this year already (2025) I have setup an appointment to fix a chip only. Twice the service tech Tyler has called to say he is on his way. Twice he has canceled the appointment soon afterwards without letting me know. Twice I have set aside between 12-5 pm for them to show when I could have been doing something else. The only reason I gave two stars is because of the good work in the past.

I had a small chip in my windshield on a new Bronco. I contacted progressive my insurance company and I was forced to use Safelite. I scheduled the appointment and a Safelite tech came to my work without any explanation as to how the process was going to work. He took my keys, was gone five maybe ten minutes, handed me my keys and said, "Sorry. I broke your windshield," and left with no paperwork with my signature on them.

I made this mistake of calling Safelite for a small window chip! The guy came to my work, never asked me to sign anything, never discussed risks etc… and proceeded to put resin in the chip and then told me he had caused the chip to crack across the entire windshield and now I needed a new windshield! Then I’m told that they can’t replace it at my home as they advertise because my 2021 Toyota needs special calibration for factory camera equipment on my windshield!! They never told me there was a risk of making my it worse!!! Now I have to pay a $500 deductible! I called and asked to speak to a supervisor. 30 min later I hung up because I was at work and no one ever took my call!! Go elsewhere. It’s a scam!!!

If I could give negative stars, I would. I started with a pea-sized chip on my windshield, and Safelite left me with a 12-inch crack. They claim that their work is backed with a lifetime guarantee, however, they want to charge me for a new windshield. To have a professional technician come and do a job and leave me with it worse off than when they found it, and ask me to pay for it, is absolutely terrible customer service, and I will not be using them again. My money will be going to a better deserving company that can do the job right.

My review is not about the work they do but rather how quickly they sell your personal data. I went online to get a quote for a new windshield and within 60 minutes started getting telesales calls from insurance companies, glass companies, vehicle transportation companies. I have literally blocked 23 numbers in the past 2 1/2 hours. Sent 5 to vm while I was on getting my appointment scheduled with Safelite. They were the only company I went online for a quote and they only company I provided mobile number to. Shame on you Safelite.

I went to Safelite in Hampton Virginia and the receptions told me it's definitely got to be the regulator of the window that's causing it not to roll down and up.. I knew that was incorrect that she should not be doing that and giving a diagnosis without a mechanic seeing the car. She proceeded to demand that I go to a car repair parts store and buy a regulator and then make an appointment to come back. After waiting an hour and a half to be seen on the appointment day, the mechanic came and said he had put in the regulator but it wasn't correcting the problem of the car window rolling up and down. I should have insisted that they diagnosed the car before doing any repairs. He comes to me and shows me what's wrong with the car that it's a yellow wire disconnected from a little cubicle shaped item that collects and holds all the wires. He could not do anything further for me and put the car door back together incorrectly.

Not a fan. The FTL branch “fixed” my windshield. And an important safety measure is to calibrate the safety system/camera. How effective do you think they are at calibrating when they can’t even attach the mirror/camera sufficiently? Better off at the dealer!

Safelite Glass repair McAllen TX. Yesterday, the passenger side front glass exploded out of the window. I immediately called my insurance company, who guided me to Safelite. My deductible is $495.00, and the price Safelite showed without taxes, was $388.80. Surprise! There is a $39.99 recycling fee for the glass. We have already cleaned up 80% of the glass at least. I am sure there is some stuck on the door panel, but it can not be much. When I asked the technician, Alex (who is a really nice guy and great tech), he said it was a fee negotiated with the insurance company. If I wanted to do it without the insurance negotiated price, it would be more.

Avoid this business at all costs. I had my windshield replaced by them in 2023. In 2024, a chip appeared and they repaired it—but now there's a crack over 5 inches long at the exact same spot. When I called to ask about their warranty, I was told they wouldn't even refund the cost of the repair if I choose to replace the windshield elsewhere. This is incredibly frustrating and feels like a complete scam. Save yourself the trouble and go with another company.

This is the worst company I’ve ever run across for customer care. It isn’t possible to speak with a human or even a good AI. If you get a quote online you have to choose options for your vehicle that are confusing and then choose what kind of service you want, standard, premium or glass without an explanation of what each service offers and the difference between them. Choices are required to move forward. There is no way to ask for clarification or assistance. I tried for over an hour to get any kind of help. A company that refuses to speak to customers is no place to do business, even if the price was the best. Safelite was nearly $200 more than any other glass company and no explanation for why. I will pay more if it’s justified by better service, quality or customer care, Safelite has none of these.

I took my car to Safelite in Cooper Arlington TX to replace the windshield, to be safe I replaced it with OEM glass and paid the difference because insurance did not cover it. Then they calibrated it but failed because the Adas camera was not in the right position or the glass and installation tools were not up to Toyota standards. I had to take the car back with no safety and the Dashboard messed up. They said it would take a week or more before they could do it? Is this correct? And what if it can't be done? The technician here was nice but had no experience with calibration, next time I will take it to a Toyota dealer.

I have had the worse experience with this company. I initially made an appointment in Conway Arkansas. I received a message a few hours prior to my appointment that my windshield was delivered and broken and they would have to schedule another appointment. I agreed to another appointment at a different location the Bentonville location. I took my vehicle there and they stated they couldn't service my car because they needed another windshield that they could recalibrate. I was fine with that.

Horrible ! When my car, was returned to me there was a substantial cut in the driver's seat. I notified the location and basically my concern was dismissed when an email and some photos! No concern of how this could happen and no action taken to find out. Just your seat was covered! SAFELITE does not require your car floor to be covered - left dirty!! But you are suppose to believe they take the necessary precautions with your vehicle so that these incidents don’t occur.

Paid for windshield and wiper replacement. They forgot to replace the wipers. Would not come back to install them or even issue a refund for the wipers! Very bad business practice. People are rude and unprofessional. Have used a different company since then. Would not recommend Safelite.

I broke my window in my car. It was nice so I had to drive it to my appointments. It worked fine. They put the window in - and the back door will not shut. Wore my battery dead! Took it to a Jeep dealer - who said they did a terrible job. They got glass inside the latch and now it broke my latch. Door won’t close. Keeps trying to shut. I have no car to drive. I called it said it was his problem. I asked him if he put it in. He said no, he wasn’t their guy. He was rude!!! And now I have a $1200 bill to pay for a new latch.

I really can't rate the service since they didn't come out to my house to replace my windshield because of rain. Despite that every email Safelite tells you to provide a cover for their technician in case of rain, which I did, I still got a phone call and was asked to bring my car into the Safelite location to do the work there because of rain. I lived up to my end of the terms only to have them back out of theirs because of rain. Even though every email and text message they send you about your appointment tells you to provide them cover in case of rain, they won't come out.

Cancelled my appointment with no notice. They have no customer service to support issues. I had to wait on a text line for 30 minutes to finally get a response. When I tried to call the # I was greeted by a robot who told me to use the website. AWFUL SERVICE.

Mike V from the Raynham Ma office just came in and did an excellent job on my car. He’s extremely knowledgeable, polite and professional. The job he did was flawless, greatly appreciated his help. I would recommend this gentleman and Safelite to anyone. 100%.

This company installed my driver's side window. on my Y. They forgot to plug a connector in then when you close the door the windows goes down so it doesn't hit the Frame of the car. Then I Text. The installer has not got back to me. Tried calling CORPORATE. THEY tell you to go to the website. THEN THEY HANG UP ON YOU. NEVER AGAIN. 😔

My mother-in-law had her windshield replaced. When they got done and left it looked good but when she drove the vehicle they did not put silicone seal under the windshield so I'll bunch of air was coming in making a lot of noise. She called me. I want to look at it. We called Safelite. It would not come back to repair it so I had to go and get silicone and seal around the windshield. I would not recommend this company and if you do use them don't pay them until it's done. It was an insurance claim so they got the money before they came out.

Contacted Safelite on a Friday for rear window replacement on a 2008 Volvo XC70. They quoted me for the replacement and we made an appt for the following Wednesday, the earliest available. We have postponed our travel home for 2 days to wait for the repair. They call Tuesday afternoon at 5pm to tell us they won't have the windshield in stock until Wednesday afternoon because it's a special order, and the price has gone up from the original quote of $323 to over $800. So not only were they not going to make the appt we waited 5 days for, they also expected us to pay more than double the original quote. We sat around for 5 days to wait for this unacceptable information. Total waste of time. So we head home on a 15 hour drive with no back windshield. We would've looked for another solution if they hadn't waited until the last minute to break the news.

Safelite way overcharges for ADAS Calibrations. If you own a shop and can do ADAS yourself they will refuse to install the windshield unless you pay 3-4 times what an ADAS Calibration actually cost. Find a reputable local company for the windshield and a good autobody for recalibration.

Safelite employees broke the first windshield, Thursday, said they would complete on Saturday. They called and said they have no tape/ molding in stock and would come one week later on Saturday! No show. Windshield still broken and no one will return my call!!

On 3-28-25 Safelite came 50 miles to replace my windshield. It didn't cost any different than if I drove to them. My technician Randy was courteous and efficient. After 45 minutes I had a new windshield and he even put the oil change sticker back up on the upper left. I am so impressed. I recommend 100%. (I live in Nebraska, I went through the Grand Safelite.)

Where do I begin. Safelife has been to my home 3 times to fix my windshield on a 2009 Kia first time could not open the hood so I had it fixed, second time they canceled on me the night before, third time they brought the wrong glass. The technician was very nice and tried to help me stay calm, but this is really bad on them. I used them before and did not have a problem. I think the least they could do is give me a discount.

Hard for me to imagine a worse overall experience-- I would have been much better off never having interacted with Safelite and just living with the crack in my windshield! Erroneously believing they were auto glass experts, I brought my car in to the Safelite shop to replace a broken (cracked) windshield. But I got my car back with a whole bunch of OTHER things carelessly broken and damaged, damage I have to live with because the replacement parts are no longer made for my car. I will be very sure to go elsewhere the next time I need auto glass work!

The guy came here and took my windshield out. After about 30 min then came to door and said, "Sorry I can't put the new one in 'cause who ever put the windshield in before cut something," and they couldn't be responsible, well that's fine but put my damn windshield back in! He claims he can't do that so now I have to pay for it to be towed and pay a shop to fix the little spot that needs welding then have glass put back in!!!! Then his boss came out to look at it, my husband showed him that it just needed a small tiny weld, the guy took a screwdriver and bent the metal forward and back and made it bigger, then he left! Never ever again with this company!!!!

I was so wrong to go with Safelite, they influence with their ads but, their reputation is -1, I was wrong, trusted the ads, and didn't check the reviews, they have the WORSE reviews everywhere, they came late to my scheduled appointment, NO text, no call, and their customer service (if you were lucky enough to get to speak to one) sucks, I don't know yet about the quality, I will update soon. Just go with ANYONE else, you will be better.

If I could give Hampton, VA Safelite a minus one, I would. Close to a year ago, Safelite replaced my windshield twice because they broke the windshield sensor. The second try, the sensor still did not work. The technician stated that Safelite will replace it. I am still waiting for the replacement...

Do not use this company. I used Safelite on March 15 2025. Shawn came to my house to replace my windshield. While he was here my C.D. case that was attached to my driver side visor went missing. I called Shawn when I noticed it was missing and asked him what happened to it. He replied with there was never a c.d case there. I informed him it was there 45 min before he arrived to my house, when I drove my car. I asked him to please check around him company vehicle and look for it to see if maybe he moved out and didn't remember. He informed me I was a liar and there was never a case there. I Informed him there was a CD case it had between 10 and 12 Cd's in it, along with personal information of mine as well as money. He continued to tell me that I was lying and that it was never in my car. He then told me that somebody must have broken to my car in between me parking my car and him working on it.

Everything was great until I got there. Nifty online scheduling and filing an insurance claim. Lots of text communication with updates. So far so good. Then I got there 20 min early for a 3:00 apt. At 3:00 a young girl brought her car in I noticed they took her car back right away. At 3:20 the crew look like they were nowhere near finishing the cars in the bays. I had now been there 45 minutes. I asked why someone who came in after me with the same time appointment got in first. An excuse was offered. The employees are at the mercy of the unrealistic expectation set by the online scheduling tool. And it shows by their apathy. Went somewhere else my experience there was smooth on time and effective.

My name is Marie **. I tried calling Safelite to get a price on a 2010 Buick Enclave for the passenger side passenger door stable window and their automated systems was terrible and I couldn't get an answer. I tried online and all they gave me was to schedule an appointment. I couldn't get ahold of a real person to see how much the window would cost. So, I am going to another glass company.

Worst Ever! Got to Union City facility at 8:30 and the excuses started - might take 3-5 hours, might not have the right windshield (even though I scheduled well in advance and even gave my VIN for car). I said I’d just wait and work in waiting area. While there I heard 2-3 warranty claims (leaking windshields, blemishes/defective glass), common response from Saflite was either an excuse or apology. After 5 hours of waiting and NO UPDATE I asked how it was going and told it would be a bit longer - I had an appointment I had to get to, and finally found out THEY HADN’T EVEN STARTED THE REPAIR! What a JOKE! STAY CLEAR OF THESE GUYS - A DISORGANIZED MESS!

Oh my God, this was the worst experience of my life. I had minor damage on my windshield that could have been repaired. However, Safelite decided to replace the windshield, and that's when the nightmare began. Today, after having two windshields replaced, three visits to the shop, and more than $50 spent on Uber, my windshield is still malfunctioning. It's not original, and the security features don't work - they couldn't be calibrated. I tried to contact Safelite and Farmers several times to request a new windshield installation at Honda, but I was either put on hold or the call was abruptly terminated. Shame on you. I'll make sure my frustration and disappointment will be shared online

I had my windshield repaired by a Safelite technician. The repair was horrible. In the past I had repairs done and they were very good and the only residual was a small gray dot on the windshield. This time a technician came and supposedly repaired the crack but it didn’t look like it was repaired at all. The worst part is the technician placed their coat on the hood of my car and scratched the hood.

They quoted me $280 to replace a rear passenger window, but one day before the appointment they raised the quote to $680. More than double! I have been going to them for years and this is how they treat me. What did I do to deserve such treatment. What is this glass made of. gold? Do not do business with these crooks.

The ice and snow melted to reveal a 12” long crack in my windshield. Jumped on GEICO to file a glass claim. Geico then promotes Safelite as a super easy and convenient solution that can be initiated directly from the claim page. The opportunity to have this done at my home rather than drive an hour away into St. Louis to my dealership (closest Mini dealer) sounded fine. I have never had a bad experience with Geico so I believed this would be another satisfactory outcome. Nope. Safelite staff have been very polite, but…after three trips to my home and installation of two different windshields they cannot get the camera recalibrated.

Recently had windshield and wipers replaced. First florida rainstorm and driver's side wiper flies off. I called the number on my receipt and left message. 30 hours later with no return call I replaced my wiper. 72 hours later I get a call from the main customer service office with the rep from my local shop. I'm told that since I did not physically go to their location or speak with them- I voided the warranty. I replied that I had immediately called and left 2 messages. I was then told the number was a non working number (then how did they know to call me). I read the invoice receipt that listed the number I called. She said she wouldn't do anything and hung up on me. This is a horrible company. They put the safety of my child as risk over poor workmanship.

BMW X3, got a rock strike, crack and a chip. Set up replacement at my home. Tech called and came out two days later and said they sent him with the wrong windshield. Suspect he just didn't want to do the job. Rescheduled online to take my car to one of their centers in St Augustine. Waited for 3 hours and drove away with a new non oem chi-com windshield. The next day I got on the interstate and at highway speeds you could hear wind whistling in at the top right side. Called this company back and requested a repair. Now, as I write this I've been sitting in their waiting room for 3 hours and they have not even looked at my car yet. Do not use this substandard, careless company. In layman's terms, they suck, badly. I will never use them again.

I was originally told the job would take two hours. It turned into a four hour job. I left in the job still wasn’t done properly! My car’s windshield still isn’t fixed. They didn’t recalibrate my car properly. They actually messed up my whole Mercedes-Benz system, and try to blame me. Besides stealing my money, they are nasty, sneaky, and snarky!

Safelite never completed the job. They cancelled once because they failed to order the correct parts. They rescheduled a week later. They then called that day because of staffing issues and were not able to reschedule for more than a week. I went with someone else.

I hired Safelite in Newburyport, MA to go to a body shop and fix two small rock chips in the windshield of my 2016 Dodge Dart. Their technician called me and said that the repair had resulted in the glass cracking and that I would not be charged the $203.47 for the repair work. I posted a comment on their website and got this response: "We're sorry to hear what happened. Repairs are an attempt to reinforce the structural integrity of a damaged piece of glass. Due to the existing damage compromising the glass, we're not able to determine how the glass will respond to the repair attempt." The chips were no larger than what they show in their TV ads. Now I'm out the price of a new windshield as Safelite has made no offer to help with the replacement cost.

We've tried them twice in Columbia, MO and they were terrible both times. Yesterday, we took our car in with a pin point size of a rock chip and when they got done with it, it had a 3" crack across the windshield, then had the nerve to charge us $95 for it. But gee, they said they'd give us that $95 off a new windshield, so that must make it right. What a racket.

I was in Alexandria, LA from another part of the state and wanted to speak with someone in the shop to see if possible to get the windshield replaced while I was there on business. It was impossible to bypass the automated computer that answers the phone. So apparently didn't need my business. I certainly won't do business with any company that you can't get through to a live person to talk to! You're up a creek without a paddle if you have problems. Kinda glad it happened before I gave them the job and then found out!

I was okay with the job but today I noticed pale white stains all over my dashboard that would not come off with car cleaner. I set up a warranty appointment and needless to say, no one showed up. I'm not sure of the quality of the windshield but after reading these reviews I'm not feeling very confident.

Complete ordeal from onset. Setup online payment was immediately processed before online scheduling done. Online appointment didn't work somehow so was called back immediately and they claimed no payment. They continually harassed me for payment up to and including day the tech showed up with a FAULTY windshield. Day after that someone evidently found that I had paid and said no one thought I had paid because they issued refund same day it processed payment. Two and half weeks later no windshield, no refund. Reeks of fraud. I'm contacting bank to see what I can do on this matter.

We contacted Safelite last weekend after our van was broken into. We provided all of the information for the vehicle, the window that was broken, etc. The technician showed up at our house around when we expected but shortly afterwards informed us that it was a "two person job that needed to be done in the shop." Frustrating, as we were not able to get it into the shop until Saturday and this was Tuesday. We scheduled an appointment at the shop in West Olympia and requested OEM glass be installed (again).

This review is less about their competency than their integrity. They came out to change a windshield and did it but could not calibrate it completely. I noticed later that I had a leak because it was not sealed at the windshield camera. This ruined the camera and they took responsibility. When the camera was reinstalled they still could not finish the calibration. They asked me to take it to the dealership to get it calibrated and they would pay for it. I did as they asked and now they are refusing to pay for it as promised. It has now been over six months and they continue to give excuses to not pay me the over $400 they owe me. The last excuse was saying that they do not reimburse jobs on the insurance company that I have, but I did not use the insurance company for this job and paid out of pocket. The branch has had a manager turn over and they do not want to pay me. I feel let down and duped by Safelite and will not use them again.

Very cheap windshields, I had to get it replaced within 1 month! They also do not put the rearview console back correctly. The guy used a 2 sided tape & claimed that it was the only thing they can do, I called to have them notate it but I don't believe that the lady added it since she was making excuses about it. I went to another company & they were able to replace it with the factory windshield, which is so much better & he also put the rear view mirror back & it was secured perfectly & they were way cheaper. Please always do your research & never deal with shady Safelite.

Had my back window replaced by Safelite in Hazleton, PA. Ever since they replaced the back window I have a problem with excessive fogging. Filed a complaint with customer service. They stated the window was installed correctly, it must be another problem with the car. This problem started immediately after the back window was replaced. So much for a warranty. I am still fighting to get my back window replaced and resealed.

My windshield was replaced in October, 2024. Good job. The rearview mirror fell off today, February 5, 2025. It is almost IMPOSSIBLE to speak with a person, and the automated robot leaves so few options it is useless. The 800 numbers take you to the same annoying robot. I did learn there is a secret number that a person will actually answer...800 638 8958. It may be erased by the time I click"send." The lesson: Good initial work. Hope you don't need service, because they are not willing to provide assistance unless you insist on waiting them out, as I did today. Is it worth the effort? Probably not.

You will not be able to get a human. I have wasted over a hour trying to get a human to get on this phone. I will never use this company again. We are no longer supporting companies that will not have humans answer the phone and or get a human on the phone.

I made an appointment on the 800 line to have large crack in windshield replaced in my company truck.. Safelite was to call my insurance company to get the policy number and other required information - the agent took all the phone contact information and vehicle information. Four days later and 2 hours before the appointment, a Safelite rep called me and asked for the policy number. I told them that Safelite was to call the insurance company. The rep had all the notes in the record and said she would call.

POOR CUSTOMER CARE. Safelite - Clinton Township MI (James D. Store Manager) was unresponsive to 3 emails, and finally took my call due to our insurance company setting up a 3-way. The store manager did not hear my problem, due to damage of the latch-actuator from residual broken glass as would qualify this as poor workmanship. Our hatch/latch cavity should have been 100% clear/clean from broken glass as this clean-up was attempted by your Tech, but did not remove all broken glass with the tools on-site. Doing a complete job, would not have led to broken glass clogging the actuator, thus causing the unit to fail and an out of pocket expense of $900.00. https://www.safelite.com/national-lifetime-warranty

Justin ** came to the house in uniform, on time. Completely professional. He followed all procedures to the letter from covering the hood to making sure each step was done properly. Very nice and respectful. Need more like him.

Any questions or concerns are met with eye rolls and sarcasm.

Had a appointment on a Saturday for my window replaced. Received a text at 5:00 pm saying they could not make the appointment for that day. They rescheduled the appointment for Tuesday between 8:00 am to 12:00 pm, they still did not come.

The technician called to let me know he was 10 minutes away. Great. I explain what he needs to do to find the vehicle. He replied, "That’s a lot. I’ll call you when I’m there." During the call back he says he understands that he needs to make a right out of the parking lot, says he understands the directions (4 -1st rights), then he says he’s here. He is not. Leaves me on the phone. Comes back. Tells me he is doing something for his boss. This happened several times.

Scheduled an appointment for Safelite to replace a damaged passenger window. The technician scratched the glass while installing, damaged the door frame and the install was not correct as the window does not roll up and down. After 2 visits to the store and multiple calls with customers service and the quality manager, I could not get the problem resolved or a refund. They just bounce you around customer service with every call ending with “our district manager will give you a call”. I never received a call - finally had to contest the charge with the credit card. Poorly trained technicians and terrible customer service. Feels like a $500 rip off - I still have to have someone else repair the window.

If I could give negative stars, I would. My experience with Safelite was a complete nightmare. The short version: They damaged the forward camera on my BMW M5 while replacing the windshield. The repair cost me $2,007 ($1,347 for the camera + $660 in labor). Key issues: 1. After replacing the windshield, they couldn't reconnect the camera to the car's computer. 2. I had to return 3 times, spending 10 hours in their waiting room. 3. They ultimately couldn't fix it and told me to go to the dealer.

This Safelite is in Carlsbad 5205 Avenida Encinas, Carlsbad, CA 92008. Technician install the windshield in my 2012 BMW 128I without cleaning the inside of the windshield. I talk to customer service on phone, good customer service but no results...so worst customer service overall. Here's what I had deal with at Safelite Autoglass office in Carlsbad Ca. People I talked to at office totally unprofessional (definition) below or contrary to the standards expected in a particular profession. But... As always I say take my words as truth or fine out for yourself.

Put in a windshield which was not correct and made my honda truck break for no apparent reason. After taking it to two different honda dealers (fairfield 12/17/2024-10:15am-2:50pm-plus stuck on highway for 3 hours afterwards & stockton honda 12/26/24-11am, contacting AAA (glass claim), Michael from wilson way spoke about time and travel reimbursement and thought it better to wait until the event were finalized and finished.

If I could leave 0 Stars I would. 2004 Camry with Hail Damage. Safelite refused to replace the glass because of 1 dent and 1/2 inch of surface rust. Techs were professional enough but obviously not interested in trying to help. We know the car has damage and as a former window installer myself the damage is NOT that severe to where a windshield cannot be placed. If you don't want to warranty it that's fine. We will be taking our business elsewhere.

It's INCONCEIVABLE how poorly executed this experience is. I called three local places but nobody speaks English so I decided to try this national chain I've heard the commercial for years. The people who answer the phone and the phone script is so awful and lacks complete logic.

Safelite caused damage to my vehicle and is now refusing to fix it. The first mistake I made was calling Safelite. When they replaced my glass, they caused damage to the 'Rain Light Condensation Sensor' a $700 repair. After Safelite replaced my glass, I immediately began receiving fault notices from the vehicle (a 2022 BMW) saying there was a problem with the sensor. My second mistake was assuming this error message could easily be resolved with a simple software reset from the BMW dealership service shop and since I had an appointment already scheduled with BMW for routine maintenance, I figured I'd just take care of everything all at once.

I had a crack on the road. I scheduled a replacement through my insurance. Safelite showed up, did the replacement. Less than a month, I had the same thing occurred and I had to schedule another replacement now through Safelite. They did the replacement with dirt all over my dashboard and stain on the side panel supporting the glass. I had to clean myself but I can't remove the stain. I had a small impact size of a grain of sand while checking my wipers, the 4th day of the replacement and I thought that it is not a big of a deal, but it quickly extended that I question the quality of the glass. I did a warranty check up appointment, the tech guy came and said that I have to pay for a whole new glass for them to replace it again. The only thing, I received are "Sorry, ...." from the tech guy and customer service. Please read this and do your research well before working with them. I made that mistake.

I live 5 miles too far so I had to schedule to bring my car to the Conway Arkansas office. They called me two hours prior to my appointment to confirm before I drove the 80 miles. I showed up and 5 minutes after drop off they called me to say they cracked the replacement and had to put the old one back on. I wasted about 3 hours of my day and even though they were at fault they asked to reschedule where I would be placed back at the end of the processing line. I asked since they screwed up could they drive the extra 5 miles out and do the at home service and they said nope. Good times.