Excellence Auto Direct Reviews

Working with the finance guy Finas was great. Finas was helpful and patient. He gave us no issues. However, after purchasing the vehicle, I never received a phone call about my license plates being ready. I had to call the business and have them find the license plates and mail them to me, which took several phone calls to accomplish. Janet, who is over titles, was helpful on initial contact. I eventually got my plates. However, once I received them I realized that they only sent me one plate. Not two.

I again called the business for assistance and was referred to Janet, who was less pleasant this time around. Janet stated that she could not help me get a second plate because too many days had passed from the time I had purchased my vehicle, and I would have to go to the tax office myself to get the plate. I again asked her if she could provide any additional assistance in the process, seeing as I never received a phone call about my plates. Janet argued with me, stating that she is the one who makes the phone calls and only calls once. I advised that I did not receive a call and had no messages about my plates being received. Janet then began yelling and talking over me, cutting me off, and refused to let me speak. When I asked to speak to a manager, Janet forwarded me to a line that sent me straight to voicemail. I called back to try and speak to a supervisor, but was given the runaround.

I am beyond disappointed with the way things went with this place over all. They have some good cars on the lot, but just know that the customer service isn’t there. Also, they don’t tell you until you buy their cars that they add an extra $2500 to the cost for “customer care package” (that they refuse to take off) and they will lowball you on your trade in.