Lexus Reviews

Bought a Lexus SUV over 7 months ago. The dealership only gave me 1 key. They failed to tell me this when I bought the SUV. Recently, Lexus called and told me I should tell them a dealership and they would send them the key. A month later I called Lexus and they told me I am in phase 3 of the program and I will be getting a letter in Nov. or Dec. telling me what to do. I informed 3 different representatives that I wanted to receive the letter at a different address. They informed me that they could not. Spoke to Lexus Supervisor Gus and he said there was nothing he could do.

If there were negative symbols to include, I would give it -4!!! We were misled by floor sales representative and we were promised to have an LX600 within 4 to 6 weeks!!! We were asked for a $500 to hold the vehicle!!! It has been about 5 months and now we are told it may be 6-12 months?!! Really?!! Liars!!! Lexus has taken a nose dive when it comes to customer service!!! We have been their customer for almost 30 years. This is disappointing.

I have purchase an RX 350 F Sports 2023 model with panoramic view roof (it's divided in to two parts one front side sunroof and rear side a separate glass top. On July 18 2023 I was sitting in my SUV waiting to pick some in a parking lot in Arizona around 11.30 am. Outside temperature was 115. Suddenly heard a big scary noise, I went out and checked. Nothing noticed. After sometime I was driving home some abnormal sound noticed suddenly. I pull over to side and thoroughly checked. Find out that my rear seat top sunroof completely shattered and my grand child was inside the miraculously escape wounds.

I purchased a brand new 2023 Lexus RX500h in late February for just under $70K. It is a beautiful hybrid SUV that has comfort and performance. After 2200 miles, my air conditioner stopped working. I took it to the dealer and they said that a rock must have come through the front grill and into the compressor, which would need to be replaced. This was not warranty work and the bill would be $4000.

I had a huge issue with a used Lexus I had purchased 5 months earlier. Major repair I had to pay out of pocket. I was extremely unhappy. Lexus is the reliable brand. “The pursuit of Perfection.” My confidence in Lexus was shattered. I wasn’t shy about reviewing them as such. I received a phone call from Lexus of Omaha today and was told that they were not happy that I was unhappy and reached out to Lexus Corporate and they were able to reach an agreement where I was given a service credit. This is service, this is how you keep customers coming back. Confidence restored. Lexus of Omaha absolutely earned my business and I can go back to loving my Lexus. Thank you!

I purchased a 2023 Lexus ES and only ONE day later I leased a Lexus NX, both from the same dealership. The first car was driven home and was 17lb overweight on tire and needed an alignment. The 2nd car had the wrong VIN number and the contract, tag and all information had to be re-done. There is ZERO quality control. I called Consumer Affairs and spoke to a very nice, empathetic lady named Elle who said I could contact her again if I needed to. She sent the case over to a 'manager' named Israel, who called and said they 'don't handle anything like this - only cars that have warranty issues'. So I spent $125,000 and Lexus does not stand behind its brand, reputation, care about its customers and you actually cannot call back your original person. STAY AWAY.

I purchased an RX last week and had some issues with the infotainment system that it came with. It would not load my wife's profile, who's the primary driver. I contacted customer service yesterday, and the Case Manager that I contacted was very nice and helpful. Found out the issue is that the vehicle could not create a user profile because I had opted out of a trial internet connection for the vehicle. They fixed that my agreeing for a trial. Today, I tried to set up the profile again, and this time, the vehicle can see the profile, but cannot change to it. So I contacted Lexus again. I asked whether it's possible to speak to the lady I spoke with before - she knows the background. They said I would have to call tomorrow because they have decided to transfer my call to someone else, who is only available tomorrow! When I asked a few times whether someone can help me now, the lady grudgingly said she can help.

Worst SUV I have ever owned. So many problems it`s insane. Lexus is over rated. All my other trucks and cars put together didn`t have these problems. 6 months old. 6500 km on the SUV. Crazy. Been to dealer 6 times so far and called roadside assistance 1 time.

I have a 2019 Lexus NX300 with 35K miles. On December 26th 2022 the car stalled without warning on the interstate almost killing me and endangering those around me. I took the car to the dealership on the 27th who after a 3 hour wait said they didn’t know what’s wrong with it. They later called me and asked me if I can take the car and test drive it, which I was not comfortable with since they didn’t actually identify the cause of the problem and it would put me and others in harm's way. After 11 days, this is the sign-out I received:

I have had Lexus for over 20 years. I have leased. I bought my current Lexus which is 4 years old. I also purchased extended warranty. Well this rx450h has plastic window covers on several places. All of which have melted. The car is kept in a garage and at 40k miles. They started melting at 20k. I asked service department about them and to replace is 2k. For melting parts... Of all my past Lexus none had this. So I decided I am no longer going to buy cars from Lexus if they are going to sell cars that melt. Beware they don't cover melting parts...