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My 2016 Lexus with 62k miles on it is experiencing an oil leak due to the main rear seal (according to the Lexus technician who diagnosed my car for $99.00). It is out of warranty by 3 months. The repair cost is estimated at $3200. Since it is out of warranty Lexus does not want to cover the cost. I am frustrated as I have never experienced an oil leak for a car with so low mileage before. After some research I found out this is a common problem with the 350 models. Lexus has even upgraded the seal to a better one, however they would not take responsibility for the repair. This was my first Lexus; likely it's going to be my last one if I have to pay out of pocket for the repair.
I leased my 2019 ES350 Lexus for 3 years and 12,000 miles a year. I took my car in for service December 1, 2021 at 20,422 miles. They advised me I needed new tires. I did not believe them so I did not purchase tires. March 29, 2022 at 22,334 miles I took the car in for checkup because I was going on a trip and did not want any problems. Again they said I needed tires and proceeded to give me a quote. I told them I would not be purchasing tires from them. I went to a tire shop to see what they say. I did need tires. I questioned the mileage and needing tires. They advised me the Firestone Turanzo supplied with the car are tires that are not given a warranty because they are special that are softer rubber for a smoother ride when you test drive it. They don't last longer than 25,000 miles. Checking with Lexus service dept. why they did not advise why the tires were wore out at such low mileage, response, because they see it quite often!
This is the 3rd Lexus I have owned and never had this issue in the past. It must be another way for them to sell their "Optional tire and wheel warranty" instead of being honest up front with the customer. Looking at the information brochure on the tire there is no mileage warranty listed. So if you are buying a Lexus, be sure to ask about the warranty Lexus is giving at N/C on the tires and be sure they are not tires that will not last through your lease before you have to buy new tires. I am very disappointed in Metro Lexus and wanted to warn everyone of what they are now doing.
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Starting in 2008 when I received a notification from Lexus stating that my dash had issues that they knew about (Hazing, dull, tacky and cracking) and maybe recalled in the future. They would notify me of such. My dash was dull, hazy and tacky at the time. I waited and got no such notification. 2012- I called McGrath with was one of the dealerships (they have 3 locations) I purchased it from, and asked if they had a recall on my 2004 GX470 for dash issues that were mentioned to me before. They said no and nothing more, even though at the time there was a customer support for it that I had no knowledge of. So I figured I was on my own, not knowing if I knew about the customer support and brought it in they would have replaced my dash.
2021- I get in my Lexus and the dash is cracked from left to right all the way across. I am not happy, as my car has been garage kept all this time and well kept. I call McGrath and after lengthy discussions and repeated calls am told they sent 2 notifications for the dash issues and 2 notifications for an airbag module recall, none of which I ever received. They said there was a customer support for the dash from 2010-2017, but that it was over and there was nothing they could do for me. I said that would be ok, had I been notified, but since I was not that they should replace my dash on them. Once I found out about the airbag recall, I had it taken care of by them in 3 days from being told over the phone. I think if they had sent me a notification that they would replace my dull, hazy, tacky, cracked dash at a cost of $1,705.00 I would have jumped on that, don't you?
I continued up the corporate management chain, only to spend a lot of time to get the same answer. They did, however, change the statement that they sent 2 notifications for the recall and 2 for the customer support for the dash to 1 for each. I went up as high as the V.P. for customer support and called 3 different times, left messages and never got a response back. I then went to the state's attorney's office and filed a complaint there.
After several emails they sent to Lexus and months of waiting, I was told they said the same thing. So now I'm writing this complaint review to let everyone know how they treat their customers. Still not happy. Don't think it's fair to be treated like this from a Big Corporation, just because they are big and powerful and think they can get away with it. I would like a new dash, Lexus. I have all the documentation on paper, but you can just look in your customer complaint fees and you'll find it there. I hope this helps someone out there.
Tried to get remote starting hooked up to car. Worst service possible. Remote starting won't work. Money won't be refunded and getting run around and disconnected for two days. Really. This is a Lexus.
I am currently leasing a car from Lexus, and I am moving from one state to another. I tried to contact Lexus customer service for the instructions I should follow to complete the registration. Based on their misleading instructions, I have been to the DMV 3 times, wasted three days, and so far, I got nothing done. The customer service gave me different instructions every time and was always 100% sure about the incorrect instructions they gave me. They also insisted that the DMV told me the wrong instructions, but it is the DMV that will get the title registered. I called them the 4th time today, and they finally got some instructions kind of consistent with the DMV. But they kept telling me to provide them some documents via Fax and no emails... I have to say, this car will be my last Lexus.
Lexus is a luxury car for middle class income earners and it is affordable.. It is environmentally friendly and of quality standard. The spare parts are easily assessible. The model gives the drivers optimum handling on the roads and one feels very comfortable using. It is a car after driving, one still dreams of it whilst sleeping due to it smooth sailing.. I recommend it to every one to purchase it. Life is good when driving Lexus.
The Lexus hybrid is really no-brid. It rarely uses electric power but is constantly charging. The first 100 feet under 10 mph will be EV power. That’s all folks! It saves NO gas, and the engine is extremely underpowered.
When buying a Lexus, you may have a larger initial investment but you will have a high quality car that needs little maintenance. Personally, our Lexus purchase was the best we have ever made in our last 40 years of buying experiences. The comfort is excellent. The low maintenance saves you money. And a Lexus will give you many more miles of driving than the average vehicle.
After nearly 20 years of Brand Loyalty for family of 3 Adult Drivers, my current 2019 RX 350 was in the shop for 6 unrelated repairs beginning at 9 months (9000 miles) of ownership in a nine month period and dealership refused to make any kind of fair buyback/trade-in offer for a non-problematic 2020 Rx350. At 1 year old with 9000 miles in Showroom condition their best offer was for me to pay $13,000 to replace my problematic vehicle with exact same model 1 year newer. Never again.
Exploding glass moonroofs. If you are investigating the purchase of a Lexus with a glass moonroof...beware. They have a tendency to explode for no reason. I was on a desert highway with no vehicles in front of me and all of a sudden my sunroof/moonroof exploded. It sounded like a gun going off over my head and it nearly caused me to wreck it had shocked me so much. I did a little research and apparently this issue is an ongoing one with many other drivers reporting the exact circumstance. The Lexus corporate folks are very, very rude about this and will not help you or offer to pay for what is obviously a manufacturer defect.
Very sad to see they will not stand by their product. I will be seeking legal remedy but in the meanwhile, if you must buy a Lexus, stay away from the cars with the glass moonroofs. You could be driving and not only have a sudden shock that can scare the life out of you but if your interior moonroof shade is also open at the same time, you could get badly injured by the falling broken glass shards. Very dangerous.
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