Lexus Reviews

When I spoke with the Lexus dealership in Brooklyn about the issue, I was told that the situation was “not that bad” because they often repair rodent damage that can cost $6,000–$10,000. Hearing that this is a common problem with Lexus vehicles was extremely concerning. Even more frustrating is the fact that nothing was done to prevent this issue from happening again. The dealership staff even mentioned that they regularly see customers returning every six months with the same rodent-related damage. For a luxury brand like Lexus, this should not be considered normal. My lease ends in May, and honestly, I cannot wait to return this vehicle. Throughout this winter I constantly worry whether my car will start after work, or if it will even be safe to drive if rodents have damaged the wiring again. Considering the price I pay for this vehicle, I should not have to deal with these kinds of concerns.

Instead, I find myself buying rodent sprays, spraying underneath the car, and hanging peppermint pouches throughout the engine bay just to try to protect the wiring. From what I understand, some of the wiring insulation is coated with soy-based materials that may attract rodents. While the car itself is comfortable, runs well, and the hybrid system is excellent on gas, the rodent wiring issue completely overshadows those positives. For anyone living in New York, where the rat problem is widely known, this is a serious concern. Based on my experience, I would unfortunately not recommend Lexus vehicles in areas with heavy rodent activity. I expected reliability and peace of mind when choosing Lexus, but instead this experience has been a costly and frustrating headache.

My specific issues with the 2025 Lexus TX 350 include: Underwhelming engine performance and power delivery that feels unrefined and noisy for a vehicle in the luxury segment. Independent reviewer testing has noted the turbo four-cylinder engine feels abrupt, growly, and less refined than expected for a Lexus, with rough shifts from the transmission. Persistent ride-quality and noise issues, including excessive cabin noise and noticeable vibration at low speeds. Numerous owners have reported similar complaints about low-speed ride harshness and noise transmission into the cabin.

Quality control concerns, such as dashboard rattles and other fit-and-finish issues, that should not occur on a new luxury SUV. Online owner reports detail rattles occurring early in ownership that dealers struggled to fix. Potential safety or defect concerns, including documented recalls affecting 2024-2025 Lexus TX models for instrument panel display failures that can prevent critical information from showing, potentially increasing driving risk.

These issues have significantly impacted my ownership experience, yet corporate has not provided a timely response, clear next steps, or any resolution plan after my complaint was submitted. Such a lack of corporate engagement is inexcusable for a premium brand that prides itself on customer loyalty and satisfaction. I expect prompt acknowledgement of the issues raised, a clear timeline for investigation and resolution, and substantive corrective action from Toyota/Lexus corporate. I ask that this complaint be escalated to the appropriate executive team and that I receive a formal response within 14 business days. If unresolved, I will consider pursuing additional action through appropriate consumer protection channels.

This was a brand new vehicle bought off of Lexus of Knoxville's showroom floor. No one from corporate or the dealership would help. They just wanted to get me to end of warranty and send me down the road. I had to trade the car after nearly 3 years of trouble. Two weeks after trading Lexus calls and says they are going to open a lemon law case for me on my car. How convenient for them right? This is the level of unethical treatment I had to endure for three years. Please anyone looking to buy a Lexus believe this one thing. They do not care about their customers at all. No matter the lines they feed you. If I can help someone thru my bad experience then maybe this 3 years of stress will be worth something.

Given Lexus’ reputation, I did not expect such a cost-cutting decision on a key component that directly affects ride quality and safety. I reached out to the Lexus Brand Engagement Team to express my concerns and request whether they would consider replacing the tires with a better-rated, well-known tire brand that aligns with the luxury standard Lexus promotes.

Despite opening a case, following up multiple times, and even visiting the dealership, I never received a formal resolution or direct communication from the Lexus brand team. The dealership eventually informed me that Lexus had denied the tire replacement, but I was never contacted by the brand team themselves. To make matters worse, they closed the case without any explanation or engagement, which is extremely disappointing and unprofessional. I expected far more from Lexus in terms of customer care and brand accountability, especially for a vehicle in this premium segment.

Later that day I decided I would complete the customer survey regarding my complimentary service. I stated that I was not pleased that my car ended up with minor damage to the dashboard, so i rated them low. A couple of hours later the service mgr, Roberto **, called me to ask why I gave a negative review? He said we (they) had agreed to repair the scuff. I said I had to be frank and honest regarding the early Aug visit and the damage. He then stated he was chewed out by his mgr. He also said do not come into tomorrow, we are not repairing your car. I said so my appt is canceled? He stated yes and hung up. Now, what kind of service mgr from a renowned car mfg would call a customer to tell me he was "chewed out by his mgr"? And then state they were not going to perform the repair. The scuff happened at their facility.

I know my car inside out and I am the only one who has been inside my car in the 11 months I have owned it and I am extremely picky about taking car of my cars....extremely picky. They said they never set foot into my car though they drove it to the service bay and drove it "per their words" around to see if they could reproduce the minor intermittent squeak I additionally wanted looked into. Did the car drive itself? This took place at Newport Lexus - Newport Beach California. I called Lexus Corporate and they have opened up an investigation ticket. I will tell you, I do not think they do anything to resolve the issue. Too bad I do not have any sympathy for Roberto getting "chewed out". Also, I do not appreciate a service agent telling me to please rate them 5 stars on every question. What??!! How about I just let them complete my customer service survey themselves? What a racket.