Volvo Reviews

The seatbelts will misfire and trigger so hard. If you're a type 1 diabetic with insulin pump do not get theses cars. When the seat belt MIs fire it rips the pump off your stomach. Volvo will say it operated as normal. Nothing more nerve wracking for a type 1 pump dependent than a car where the safety systems are so aggressive it can rip off your pump.

Updated on 07/01/2026: We are now on day 35 of my EX90 Ultra being in the dealership garage. I have no response on replacement of the vehicle or refund of purchase. It appears the dealership is just to busy to change out parts everytime something is sent to try. I need a vehicle and now have close to $4000 in car rentals and waiting for the promise of reimbursement on the rental. It is sad that the company does not jump on this and do something constructive. Any ideas people - I am about ready to call the Attorney General for state on options and closure of this issue. The car just died and has not been functional.

I absolutely loved my Volvo electric C40. It was comfortable, stylish, smooth to drive, and gave me such confidence on the road. On March 25, 2026, I was involved in a serious accident when another vehicle t-boned me. While the accident was frightening and my vehicle was totaled, I am incredibly grateful that I did not suffer any life-sustaining injuries. My Volvo did exactly what it was built to do — it protected me. The safety design, structure, and performance of the C40 gave me a whole new appreciation for Volvo. I already loved driving the vehicle before the accident, but afterward, I truly understood the value of its safety. I am thankful I was in a Volvo that day. I would highly recommend the Volvo electric C40 to anyone looking for a beautiful, reliable, and safety-focused electric vehicle.

The NEW Ux is ...Just terrible. Volco traded one bad and unsafe Ux for a worse and less safe (if that were possible) Ux. What were they thinking?? Functions that should be immediately accessible — climate control, audio, navigation — are buried in menus that demand eyes-off-the-road attention. That is not a design preference. That is a hazard. Volvo's entire brand identity is built on safety, and this interface contradicts that promise at every turn. I have also lost a big chunk of screen space, which makes it even less suitable for me. What were you thinking? The problem is not the learning curve. The problem is the architecture. No amount of familiarity makes it acceptable to require a driver to scroll through multiple screens to perform a basic task while operating a moving vehicle.

I had a terrible experience with the San Jose Volvo dealership's scheduling service. It was a complete nightmare from start to finish. I called to make an appointment, and I was left on hold for way too long. When I finally got through, the staff was unhelpful and seemed annoyed that I was bothering them. They scheduled my service for a time that they never actually confirmed or remembered, and when I arrived, they acted like they had no record of my appointment. The whole process was disorganized, frustrating, and unprofessional. I definitely won't be returning or recommending this place to anyone.

Custom service is extremely rude, person kept getting smart with me trying to tell me I had the subscription in 2016 when I bought my car in 2023 even after telling her multiple times.

Volvo is purported to manufacture some of the safest vehicles on the road; however, the airbags failed to deploy during a recent head-on collision with a mother and her special needs daughter. Prospective buyers should be aware of this critical issue. Despite attempting to contact Volvo Car USA for over the past 8 weeks, my inquires have been consistently avoided.

I expected better from a premium brand. I returned my Volvo lease under mileage and in normal condition for a 3-year vehicle. Despite this, I was charged a $350 wear-and-tear fee based on an inspection that felt excessively nitpicky and disconnected from real-world use. I contacted Volvo Financial Services, reviewed the report, and requested a reasonable courtesy waiver. There was zero discretion, zero flexibility, and zero effort to retain me as a customer. I paid the fee because I had no practical alternative—but this experience fundamentally changed how I view the brand. If this is how Volvo treats customers at the end of a lease, people should know before signing one.

I leased a Volvo xc60 in 2023 and terminated my lease three weeks ago. While I loved the look of the car and enjoyed driving it was it was very responsive, I had consistent issues with the information system, such as not always having the radio, inconsistent GPS access and an instance of a violent retraction of the shoulder harness while I was stopped completely and all other vehicles around me were stopped. The retraction left bruises on my neck for a few weeks and while I reported this to my local dealer and took it in to them, I was told it was a reaction of the collision prevention system - should not have happened while all vehicles were stopped at a traffic light. And the only solution option I was given would have cost me another few hundred dollars. Where is the consumer commitment?

Absolutely terrible roadside service. The online concierge consistently promised me towing every hour for nine hours straight. Finally I got AAA there to tow my car. The service was required for my brand new Volvo EX 90.

I will never buy another Volvo. The lack of investment in both infotainment and underlying hardware is staggering, especially given where vehicle technology and user expectations are heading. Volvo is falling behind fast—and based on my experience, that gap is only going to widen. The remote start implementation is mind-bogglingly bad. If I start the car from my phone, I cannot simply get in and drive—I’m required to turn the car off from the app first and then restart it manually. That makes absolutely no sense from a usability standpoint.

Spare me the Swedish nonsense… The reality is that Volvo is Chinese-owned and as obsessed with bottom-line profitability as any other car company. I own a 2015 V60 XC. Recently the vehicle started burning oil. My mechanic explained that the 2013–2016 vehicles had a piston ring design fault. He was very familiar with this and had done repairs on a number of other vehicles. Volvo changed the design in the 2017 V60 XC build year (so THEY KNEW about the problem), but didn’t issue a recall. The repair is very expensive ($8-$10K) and they didn’t want to take the hit so they stonewalled customers. Eventually a class action lawsuit was filed in NJ in 2022 which Volvo settled in 2023 and compensated US consumers. However, they didn’t extend the remedy to Canadian consumers. I only found out about this after the fact.

I want to love my 2024 XC40, but there’s one major flaw - the car is perpetually “offline” in the app, making it impossible to to use the remote start. It uses WiFi, which is asinine since no one is connected to WiFi at all times. When I reached out to Volvo Support, they were like “yeah, we know” and told me to make sure it has a strong WiFi connection. My router was in the garage with the car, so I’m not sure how much closer I could’ve gotten it (I wasn’t remote starting the car in the garage, just checking its status). I live in the northeast US, so being able to remote start my car is a perk i pay for, yet it doesn’t work and they’re doing nothing to remedy it.

We bought a 2017 XC90. The vehicle has critical engine failure at 73000 miles. We owe 23000 and it will take $10000-$15000 to fix it. Even then it is not guaranteed to be fixed. I WILL NEVER OWN A VOLVO AGAIN. This company is terrible and offered no help or care.

I bought my 2019 XC90 2 yrs ago as pre-owned certified, in month one 30 days after purchase I noticed AC no longer cooled off. Brought it back to Volvo of San Antonio where they allegedly replaced leaking compressor. 30 days later AC was out again, Volvo would not warranty their work and new bill was $4,500. 4 months later AC is out again with same issue that compressor is leaking? Another $4,500. This car was sold under false pretense as a "certified Pre-Owned" the car has been a mechanical nightmare and in operable for over a year of the 2 yrs I have owned it. I went out and bought a Rivian instead which is light years ahead of Volvo in tech and SERVICE. I work for an auto dealer and what Volvo is putting me through is un heard of.

We needed help with charging our XC-40 at a Tesla Supercharger. The Volvo helpline had no idea how to do this. We spoke with the Volvo representative for approximately one hour and she kept reading the same instructions over and over but it was not working. I thought we may need to use the Tesla app and she said we would need to call Tesla for that because she didn’t know anything about that. I asked if she could escalate our concern because we were in 100 degree heat and needed to charge our car. She said she couldn’t transfer our call and to call back in and maybe someone else would know what to do.

The electrical system is JUNK! In the 2 years I’ve had my new car, the electrical has been a glitchy mess. Heat doesn’t work, sound system works about 75% of the time, cameras work when they’re in the mood, engine lights go off while I’m driving, which makes me panic even though nothing ends up being wrong— just another glitch, oh well! Customer service is even worse. They never have loaner vehicles so I have to get rental cars. The only repairs they do is “updating software” but it never solves the problem. Why does my car have to break for me to find out from Volvo that there are updates? Shouldn’t I be informed BEFORE I find myself in a malfunctioning car in the middle of the Arizona desert with my daughter? Could not hate this car or the customer service more.

I purchased a 2023 Volvo XC60 Recharge in January 2023 for over $70,000, expecting the premium quality and reliability Volvo promises. Instead, this vehicle has been a relentless source of frustration, riddled with persistent issues that have made ownership a nightmare. Within just two weeks, the check engine light flared up, forcing an early shop visit. The problem resurfaced in July 2023, leaving the car sidelined for a week. Over the next 18 months, the infotainment system became a constant headache—audio outages, malfunctioning parking sensors and cameras, and lost data connectivity forced me to waste hours on online troubleshooting to avoid repeated dealer trips.

Lease November 2024. The remote starter was the first sign things were not going well. I could remote start the car, but had to switch it off and wait before being able to re-start the car and drive away. The Infotainment system constantly resets itself, often when driving. The infotainment system never displays the same information when unlocking the doors, it choses radio, service information, GPS map. The radio cut in and out, on various radio stations. The radio doesn't resume play after being parked overnight

I recently traded in my BMW 540i and bmw x3 for a 2025 Volvo xc90 and 2023 volvo xc60. I really love the vehicles look and ride but have been sadly disappointed in several things. 1) Infotainment Center is very weak. Touch screen is not accurate, meaning, often I'll touch one icon but a different program is launched. The system freezes at times and I'm forced to reboot which takes a few minutes; this can be bad if you're navigating in busy traffic and need directions, but it has happened to me a few times already and I've only had my cars about 6 months. 2) Lane warning assist (light in side mirror) - this feature is loved, when it works.

I leased a 2023 Volvo S60 and it has been an absolute nightmare of a vehicle to own for the last ~2 years. It’s been in the shop for 50 days and counting cumulatively since I got it and it’s always major tech issues. My center screen goes black (no HVAC controls, audio, cameras, maps, calls, etc), I lose complete audio in the car (no turn signal sounds, sensor sounds, radio, calls, etc), my sunroof has been replaced twice, the list literally goes on. I am trying to have the dealership buy my car back and their corporate team is not allowing me to do so. Every loaner vehicle I have been given when my car is in for service has had issues as well. I wouldn’t recommend this brand to anyone in the world.

Owner of a 2019 Volvo XC90. Enjoy the vehicle and have left positive reviews in the past. Recently the vehicle experienced an air compressor failure (cold weather) related to the air suspension (known issue by Volvo and they have extended the warranty). So what's the issue?? Karp Volvo in Rockville Centre, NY has has the vehicle for over 2 weeks and has not resolved the issue, nor will they provide and update. Service Manager promised a loaner, never followed through, and after multiple messages, will not return the call. Contacted Volvo of America several times with NO RESOLUTION! Lost all faith in Volvo. First and last Volvo.

I bougth a Volvo XC40 (leasing) in August 2023, but unfortunately, I didn't have a good experience. In July 2024, the car started to have recurring problems with the charger and sound systems. Went in for service at least 5 times. Last time they gave me a new charger and I haven't had any more problems with it. So, I imagined it… A few days later the car started asking for 3 types of maintenance. I took the car in thinking it would be a normal one-day maintenance. But the car was in service for 3 days. And I was once again left without the car.

Their customer care department does NOT CARE. I recently reached out to them with a simple but apparently not to them. I lose my only key and need a blank key or info on authorized my ignition or something, and was told they could not help me. Are you kidding me. I'm not in the auto business but I know there is something that can be done in this situation. That's horrible, I'm selling the car for whatever I can get and done with Volvo after over 20 years.

I was happy with my car up until recently. I just finally got off the phone with a supervisor from the customer care team of Volvo, I’ve had my car for a little over 2 years. The infotainment system has gone out. I have 80k miles on it, almost all highway. It goes in and out. After reporting the issue, it took 2 weeks to actually speak to someone and get information on the situation. I was lied to about wait times to hear from someone, I was lied to about so many other things, and now I’m told that since I “have no loyalty to the brand” they won’t help me with my issue, which is a well known issue, the infotainment center controls the heat, and all safety features, they won’t help me.

I am a Swedish citizen. 2 years back moved to USA. I always had Volvo back in Sweden and a great experience with all Cars and on road service. Thinking the same service and quality I purchased a certified Volvo XC 90 2020 model from a Volvo dealer (North Point Volvo - Alpharetta, GA). First the car had problem with it is braking system, which I have to pay extra when I moved to Colorado. Now it 1.5 year and very difficult to get a on road service and spares.

2016 XC60 Volvo. 50K miles. Serviced by dealer. Up to date services since I bought it new. Just paid $2900 for new injectors. Volvo says they were out over time. 8 yrs is normal. Will never buy volvo.

2022 Volvo XC 60 B6. The car failed twice within days of delivery. Kept opening and closing the doors repeatedly and discharged the battery. Confusing and illogical IT system. Poor head office service from Volvo Canada and dealers. Proximity sensor failed causing a collision. Volvo refused to honour warranty and told me to deal with my insurer. Worst car I have had in 50 years.

I own a 2022 XC60 (mild hybrid version) and over the past year, I had to have my car towed 4 times to Volvo service for the same issue. My battery does not seem to charge properly when I brake, and when it runs out of battery, red notification pops up stating "12V Critical Charging Fault. Stop slowly." The car essentially becomes undrivable, and it is quite dangerous to have this happen OVER AND OVER again.

The p-parking button doesn’t always engage on my 2024 XC60 b5. It started the first week I had it. I normally reverse park in my driveway. I would have hit the garage but the reverse sensor engaged and stopped the car. I know I fully hit the parking button. This happened on a few more time. Well this weekend I forward parked the car. Hit the parking button but this time the car rolled into the garage causing 3800 worth of damage to the garage door. Car was fine but beeping sensors never went off it just rolled on its own. My elderly mom was in the car and she had no idea we even hit the garage. Wondering why no beeping or self stop didn’t engage. I hate this car because of it.

The car is great. I had a XC90. But the service.... My lease ended and I wanted to return the car. I called Volvo to ask about the process. And then I could go to any dealer and return it. I went to Bromnin. I was treated really bad. And they didn't take my car. Called Volvo again. And then I had to return to the dealer I bought the car. Called the dealer. They (Volvo North Miami) say I had to make an appointment with the salesperson who sold me the car (what?). I tried for 2 days to talk to this person... Left messages, called 6 time, sent WhatsApp. Nothing. Called Volvo again. They say there is nothing they can do. The certified dealer is an independent partner and they cannot force them to receive the car. I will go again today. And see what happens. Anyways, buy someplace else.

I have a 24 XC90. It's fantastic. Simple use inside, but up to date tech. Massage seats are wonderful. Car is well put together unlike my Tesla whose hood was crooked and the doors misaligned. Volvo went thru their struggles with their systems in 22. But don't let that timeframe decide for you now. These are wonderful cars. I now get to say that I am in a car that hasnt had a serious injury or death occur in ever.

Dear Sirs. I recently had a very bad experience with Volvo International who owns Volvo Cars, which I will explain. I generally like my Volvo CX60. It is a very good vehicle. I am traveling nationally from New York to the West Coast. I went to several service stations and was unable to have my car serviced, which is under warranty. I was informed that Volvo International will not honor the service agreement. Because of this, I must go to a service stations. I would recommend that no one buy a Volvo due to the fact that Volvo International does not honor the service agreement. It may be that they wish the owner of the vehicle not to be able to maintain them, and then buy them back because they cannot be repair them. Volvo International makes money the old fashioned way. They steal it from the customers.

I purchased a Volvo 2022 XC 60 in November of 2021. Everyone at Faulkner Volvo in Trevose PA was wonderful to work with, and the service team is always very helpful! I would highly recommend Faulkner if you are looking to purchase a Volvo. However, I just had a very frustrating experience with Volvo USA's customer service, and in looking up reviews, find that they are rated very low in customer satisfaction: "Volvo Cars Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone. Source Distribution 76% phone 24% email."

Purchased a 2017 xc90 from North Point Volvo, the truck has been a nightmare since day one, there are numerous issues I had with vehicle so I will only name a few. A/c had to be fixed twice, turbo charger super charger and high pressure fuel pump, now there's another issue that causing my truck to stall while driving. I most definitely would not recommend volvo cars at all.

I stopped April 9, 2024 at Gunther Volvo Daytona Beach, Florida to line up a full service for my 2023 XC 60 B5 Volvo. I spoke with Kevin **, assistant service manager. I also brought to his attention that my middle driver's side leather seat insert is wearing at a rapid pace, and showing signs also on passenger side, in which he took pictures to file with Volvo rep. I was told that a response would be within days. I wanted to line all up as I live 50 miles north of the dealership. A week passed, no results.

We bought our car Volvo XC40 brand new in 2024. We ordered it while in Canada and we picked it up in Brussels, Belgium where we moved to. It’s been the biggest disappointment ever. It feels like we are driving a go-cart. It makes so many cranking noises, super jerky, even with the dynamic steering on. It's extremely loud inside the car and we have the smallest smart screens I have seen in any new 2024 new vehicle. We bought this because of safety ratings but we definitely don’t feel safe in it. During the colder months, the windows are constantly fogging up. We have to keep the defrost on constantly and the sound of the air in the car is stupid loud. I would not recommend this car.

DO NOT BUY VOLVO. I am a owner of 2020 XC 90 V8 INSCRIPTION MODEL. Last year there was a coolant leak in my car. I took the car in for repairs; the repairs were over $2000 for a brand new car. The coating of tubes are made of soy products... ATTRACTED TO RODENTS. Once again, my car had the same issue. It went to the dealership... AGAIN FOR THE SAME REASON. I have filed a complaint with Volvo USA. Waiting for action. If I were given a choice to buy a new car, I would definitely go back to LEXUS. DO NOT BUY VOLVO.

I have owned a S90 T6 Inscription since 2018 and all I can say is buyer beware. Significant quality issues that Volvo refuses to address, from the dashboard leather delaminating for no reason, to the locks freezing up every winter, countless infotainment system bugs, and numerous false alerts. This is not what I thought I was buying.

Well, there's just no doubt we could have all died. Not that Courtesy Volvo Cars of Scottsdale gives a damn. One of their "mechanics" over-inflated the tires on our XC60 to 60 psi. Predictably, this caused a major blowout -- while we were driving west between Phoenix and Los Angeles on Interstate 10, in the middle of nowhere, miles and miles and too many hours from a tow truck. For the record, Volvo recommends the tires be inflated to 35 psi. The tire maker itself recommends filling its tires to no more than 51 psi. An overinflated tire is just as dangerous as an underinflated one.