Volvo Reviews

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About Volvo

Volvo Penta is a world-leading supplier of engines and complete power systems for both marine and industrial applications. We strive to give our customers the right product, with the right qualities.

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Volvo Reviews

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    Page 1 Reviews 0 - 10
    Staff

    Reviewed April 6, 2026

    The NEW Ux is ...Just terrible. Volco traded one bad and unsafe Ux for a worse and less safe (if that were possible) Ux. What were they thinking?? Functions that should be immediately accessible — climate control, audio, navigation — are buried in menus that demand eyes-off-the-road attention. That is not a design preference. That is a hazard. Volvo's entire brand identity is built on safety, and this interface contradicts that promise at every turn. I have also lost a big chunk of screen space, which makes it even less suitable for me. What were you thinking? The problem is not the learning curve. The problem is the architecture. No amount of familiarity makes it acceptable to require a driver to scroll through multiple screens to perform a basic task while operating a moving vehicle.

    Compounding this is the Google-based system itself, which is unreliable and erratic. A platform that lags, glitches, or behaves unpredictably behind the wheel is not a feature — it is a liability. And then there is the screen. I'm finding the display space less usable than I had in my 2015 BMW. Let that sink in: fifteen years of progress, and the driver has less information visible at a glance. That is not innovation. That is regression, and it makes an already dangerous interface even more dangerous.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 3, 2026

    I had a terrible experience with the San Jose Volvo dealership's scheduling service. It was a complete nightmare from start to finish. I called to make an appointment, and I was left on hold for way too long. When I finally got through, the staff was unhelpful and seemed annoyed that I was bothering them. They scheduled my service for a time that they never actually confirmed or remembered, and when I arrived, they acted like they had no record of my appointment. The whole process was disorganized, frustrating, and unprofessional. I definitely won't be returning or recommending this place to anyone.

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      Customer Service

      Reviewed Feb. 10, 2026

      Custom service is extremely rude, person kept getting smart with me trying to tell me I had the subscription in 2016 when I bought my car in 2023 even after telling her multiple times.

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      Reviewed Jan. 29, 2026

      Volvo is purported to manufacture some of the safest vehicles on the road; however, the airbags failed to deploy during a recent head-on collision with a mother and her special needs daughter. Prospective buyers should be aware of this critical issue. Despite attempting to contact Volvo Car USA for over the past 8 weeks, my inquires have been consistently avoided.

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      Price

      Reviewed Jan. 16, 2026

      I expected better from a premium brand. I returned my Volvo lease under mileage and in normal condition for a 3-year vehicle. Despite this, I was charged a $350 wear-and-tear fee based on an inspection that felt excessively nitpicky and disconnected from real-world use. I contacted Volvo Financial Services, reviewed the report, and requested a reasonable courtesy waiver. There was zero discretion, zero flexibility, and zero effort to retain me as a customer. I paid the fee because I had no practical alternative—but this experience fundamentally changed how I view the brand. If this is how Volvo treats customers at the end of a lease, people should know before signing one.

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      Customer ServiceContract & TermsPriceRefunds & PayoutsStaff

      Reviewed Jan. 6, 2026

      I leased a Volvo xc60 in 2023 and terminated my lease three weeks ago. While I loved the look of the car and enjoyed driving it was it was very responsive, I had consistent issues with the information system, such as not always having the radio, inconsistent GPS access and an instance of a violent retraction of the shoulder harness while I was stopped completely and all other vehicles around me were stopped. The retraction left bruises on my neck for a few weeks and while I reported this to my local dealer and took it in to them, I was told it was a reaction of the collision prevention system - should not have happened while all vehicles were stopped at a traffic light. And the only solution option I was given would have cost me another few hundred dollars. Where is the consumer commitment?

      My next comment has to do with the vehicle turn-in fee. I am aware that this was a clause in the original lease agreement, however, I disregarded the fee because I thought that I would be keeping this car after the term of the lease had expired. Because of the issues stated above and because this Volvo was an extremely lower quality than the 2006 Volvo I had owned, I made the decision to turn in the car and have decided that I will never again own or lease another Volvo.

      On the financial side of things, I think that some financial consideration should be given to the condition of the car at the time of the turn-in. This car had less than 24,000 miles at the end of three years, the floor mats were new as I had used weather tech mats and there was absolutely no flaws on the car. When I turned in the car, I told the dealership about my disappointment with the information system, their response indicated that Volvo was aware of the issue in that model year due to a change made in the systems - I should have been made aware of the issue at the time of lease initiation or at the very least compensated at the turn-in. Where is the consumer commitment? I expected much more from Volvo.

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      Reviewed Dec. 10, 2025

      Absolutely terrible roadside service. The online concierge consistently promised me towing every hour for nine hours straight. Finally I got AAA there to tow my car. The service was required for my brand new Volvo EX 90.

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      Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppRates

      Reviewed Dec. 8, 2025

      I will never buy another Volvo. The lack of investment in both infotainment and underlying hardware is staggering, especially given where vehicle technology and user expectations are heading. Volvo is falling behind fast—and based on my experience, that gap is only going to widen. The remote start implementation is mind-bogglingly bad. If I start the car from my phone, I cannot simply get in and drive—I’m required to turn the car off from the app first and then restart it manually. That makes absolutely no sense from a usability standpoint.

      The infotainment system constantly lags and freezes, and the key memory regularly fails. I’ll have my key on me, with my wife’s key nowhere near the vehicle, and the seat still won’t adjust correctly. These are basic expectations at this price point—and Volvo consistently misses them. Frankly, it’s embarrassing how little Volvo appears to invest in its software stack and hardware chips compared to competitors. The experience feels outdated, unreliable, and poorly engineered. This was my last Volvo.

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      Customer ServicePriceMaintenanceRates

      Reviewed Dec. 5, 2025

      Spare me the Swedish nonsense… The reality is that Volvo is Chinese-owned and as obsessed with bottom-line profitability as any other car company. I own a 2015 V60 XC. Recently the vehicle started burning oil. My mechanic explained that the 2013–2016 vehicles had a piston ring design fault. He was very familiar with this and had done repairs on a number of other vehicles. Volvo changed the design in the 2017 V60 XC build year (so THEY KNEW about the problem), but didn’t issue a recall. The repair is very expensive ($8-$10K) and they didn’t want to take the hit so they stonewalled customers. Eventually a class action lawsuit was filed in NJ in 2022 which Volvo settled in 2023 and compensated US consumers. However, they didn’t extend the remedy to Canadian consumers. I only found out about this after the fact.

      When I contacted Volvo corporate, the CEO of Volvo Canada, and the President of the Volvo Hamilton dealership where I purchased the vehicle, I got nowhere. I received cheery response letters that told me, basically, to go pound sand. Based on what I’ve read from other Canadian customers, the company is telling everyone they are SOL. Canada has different consumer protection laws, so Volvo can hide and not take responsibility because they can only get hit with legal action if a problem with one of their vehicles results in personal injury. So buy a Volvo if you like the model/price, but don’t expect anything in the way of Swedish integrity back from the company.

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      Sales & MarketingOnline & App

      Reviewed Nov. 11, 2025

      I want to love my 2024 XC40, but there’s one major flaw - the car is perpetually “offline” in the app, making it impossible to to use the remote start. It uses WiFi, which is asinine since no one is connected to WiFi at all times. When I reached out to Volvo Support, they were like “yeah, we know” and told me to make sure it has a strong WiFi connection. My router was in the garage with the car, so I’m not sure how much closer I could’ve gotten it (I wasn’t remote starting the car in the garage, just checking its status). I live in the northeast US, so being able to remote start my car is a perk i pay for, yet it doesn’t work and they’re doing nothing to remedy it.

      A second flaw is the infotainment system needs to be rebooted at least once a week otherwise there’s no sound from the car at all, the CarPlay and/or Bluetooth won’t connect, or my maps won’t load. My final gripe is the backup camera. At night, it’s so dark you cannot see behind you. There’s a small light near it, but it’s angled poorly and doesn’t provide adequate lighting. For a manufacturer who prides itself and boasts about its safety features, they sure overlooked a significant issue.

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      Volvo Company Information

      Company Name:
      Volvo Penta
      Company Type:
      Public
      Year Founded:
      1868
      Website:
      www.volvopenta.com