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Overall Rating1.4 out of 5
See all 494 reviews & ratings

About Volvo

Volvo Penta is a world-leading supplier of engines and complete power systems for both marine and industrial applications. We strive to give our customers the right product, with the right qualities.

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Volvo Reviews

ConsumerAffairs has collected 494 reviews and 1,224 ratings.

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Page 1 Reviews 0 - 10

Reviewed July 29, 2023

Well, there's just no doubt we could have all died. Not that Courtesy Volvo Cars of Scottsdale gives a damn. One of their "mechanics" over-inflated the tires on our XC60 to 60 psi. Predictably, this caused a major blowout -- while we were driving west between Phoenix and Los Angeles on Interstate 10, in the middle of nowhere, miles and miles and too many hours from a tow truck. For the record, Volvo recommends the tires be inflated to 35 psi. The tire maker itself recommends filling its tires to no more than 51 psi. An overinflated tire is just as dangerous as an underinflated one.

Here's what Firestone (the tire company) says about it:

"Most seriously, overinflated tires are at greater risk for a blowout. A tire blowout can cause you to lose control of your vehicle and negatively affect braking distance, endangering yourself and others on the road. Additionally, many of the safety features on your vehicle, like your anti-lock braking system, are designed to work when tires are filled to the vehicle manufacturer recommendations. Overinflated tires could compromise some of your car’s driver assistance functions."

Wow, right? In our case, the blowout of the driver's side front tire didn't trash just the tire. It caused damage to the driver's side front panel. (There were three of us in the car at the time and, yeah, it was more than unsettling). According to Courtesy Volvo, repairs would cost about $3,400. And no, they were definitely not interested in covering any part of that cost -- although at first they told us they'd buy a replacement tire. But, after all, we were told, there was no way for them to know that we hadn't gone out and overinflated our own tires after they had serviced the car.

Oh, and the tire shop in Indio, Calif., that checked the pressure on the rest of our tires and found they, too, had been overinflated? Well, as Courtesy's service manager told us, who knows what kind of air-pressure gauge they were using?? Heck, he said, it could have been one of those old-fashioned, "unreliable" ones that look like pencils -- the ones your Dad and his Dad used without a problem for decades.

To us, this case illustrates a few nasty things: Negligence, incompetence, an uncaring corporation, disregard of anything but its own bottom line, and an absolute unwillingness to accept responsibility or accountability. Do business with these jokers at your own peril. We're taking our case to Volvo U.S.A. and will let you know. P.S.: We still love our Volvo, just not the people servicing them at this particular dealership.

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Reviewed June 29, 2023

Utmost, I was lied to by an agent of the Dealership. I have been a 32 year customer of Volvo and this Dealership. It changed hands a few years ago and the owner is out to make money, forget about the Customer. This vehicle is NOT worth anything, terrible charging performance, Google operation, vent flow, seat operation, locking accessibility, speed limit reading, side mirror return direction, etc. and most of all No Customer Service Astorg Auto Volvo Charleston, WV. This will be the LAST Volvo we ever purchase, how sad.

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    Reviewed May 31, 2023

    I purchased this car new expecting it to be the most dependable car on the market. I’ve had the car for about 5 months and it’s been back in the dealer's service twice and is going back again for the same problems. Computer system doesn’t always work and neither do the breaks. They can’t figure out why this is happening. I’m ready to give them the car back and purchase a different auto. Anyone else having these problems?

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    Reviewed May 30, 2023

    I do not recommend leasing with Volvo Financial. You can only trade in your lease at a Volvo dealership for a new Volvo. I had equity in my XC90 but could not trade at another dealership. I had to buy the lease and pay sales tax on the vehicle. I recommend using a more reasonable leasing company.

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    Reviewed March 12, 2023

    I've changed the oil on our car [since new] every 5,000 miles. During the first 50,000 mile warranty period, the dealer did it every 10,000 miles so... we basically flip-flopped. At the 65,000 mark I noticed that the oil consumption was getting high and, by 73,000 miles that it was over a quart per 1,000 miles. Googling Volvo High Oil Consumption netted lots of hits, the primary suspect being the rings.

    With this data in hand I was in contact w/ Volvo NA who asked that I go to the dealer of choice for an oil consumption test so as to A. get our car in their system; B. verify that there was indeed a problem. So I did that, drove the car for the prescribed 600 miles, failed the test whereupon the dealer asked that I leave the car and they'd uber me home (30 miles away)... The test, the uber all on Volvo! We have enough alternatives to drive otherwise they'd of offered a loaner. This was on a Wednesday. By Friday afternoon they were out on test drives and by noon Monday, they'd returned the car to our doorstep with an extended warranty to 100,000 miles or 8 years. Koons Volvo was our dealer of choice and I have to say, everyone stepped up to the plate!

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    Reviewed Feb. 17, 2023

    My worse experience ever in the 20+ years I have been leasing vehicles has been with Volvo, and Karp Volvo as a dealer. Had many problems with the XC90 and XC60 from computer problems, electrical problems, battery problems, issues with tires (tires had a wobbly sound coming from them that they could not resolve). Even on lease return they hammered me over the head with all kinds of charges and would not even have a reasonable discussion about reducing it like every other brand has always done for me in the past. I would highly recommend looking elsewhere for a vehicle since but the car is unreliable and customer service. Volvo was a HUGE disappointment for me, I feel like I was taken advantage of.

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    Reviewed Feb. 5, 2023

    Dealership personnel are more than kind when dealing with you. However, the brand, their priniciples are less than deserving of even a 1 star. Traded a BMW for a Hybrid XC60, which was a lemon, Received a Gas XC60 in exchange because Volvo would not buy back their lemon. Trade value suddenly $15000 less after one month and further issues, on the 2nd lemon that was to take care of the 1st lemon. Buy a different make/model if you can. Dealership is fine, product and values are a joke. Volvo'd Out, never again.

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    Reviewed Nov. 22, 2022

    I purchased my top of the line Volvo XC 90 and have not nothing but problems. The auto hold, brake keeps malfunctioning. I took it in two times in 6 months and they kept saying it’s a “software update” then the third time it did it. I said DO NOT just say it’s a software update and send me on my way. So they said it was the modular that is directly under the cup holder and that something must have spilled in the cup holder so it’s not covered under warranty so I had to pay out of pocket to fix it. Then one week later the auto hold/brake malfunctions again.

    This time they say it’s a second modular that also has sticky stuff so it’s also not covered so I pay out of pocket AGAIN to fix it ($7,000 total) then 2 months later the auto hold/brake malfunctions again. This time I have not allowed any drinks in my car because it cost me so much before. What does Volvo say? Sure enough it’s the modular and that there is sticky residue so they are not going to cover it with the warranty.

    So either they lie to get out of covering things via warranty. Or the design is so flawed that anything that goes in the CUP HOLDER creates a modular malfunction, either way. Also, every part and fix take 2-3 weeks to figure out. The last time it took over 2 months for me to get my car back, because Volvo has to approve every thing that done and tell the service department what steps to do throughout the whole process. I would NEVER EVER own another Volvo, and I would strongly recommend everyone to think twice and read reviews before making a Volvo purchase. For a “luxury” car, it brings nothing but a headache.

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    Reviewed Aug. 22, 2022

    I had side runner panels installed on my Volvo XC90 by the dealership “Uptown Volvo West Island”. Immediately within the first 3 months they were covered in rust. I returned to the dealer and they said that they would buff it out and that would resolve the issue. Unfortunately just a couple of months after that, they rusted again. The dealer opted to try and buff it again rather than replace them and again a couple of months later they rusted. Now they are saying that they are not under warranty when in fact they should have replaced them immediately when we first complained. These were not cheap at $2000 and should not have rusted after just a couple of months. We are very disappointed in both the dealership and in Volvo Canada for providing a substandard product and not standing behind what they sell.

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    Customer ServiceStaffReliability

    Reviewed July 8, 2022

    When the "reduced engine performance" problem first arose on my new 2000KM XC40, I ​​called the Volvo dealer and explained it. I was told that if the problem occurred only once, they wouldn’t look at it. After about a month, when we were away from home on vacation, the error happened again, but this time I couldn't drive it anymore, as it had no engine performance at all. That was the beginning of a nightmare: I had to deal with customer service for a whole day (vacation day) to report the case and get a rental car, which was far away from my XC40 category.

    After a few days, the workshop called me and said the car was repaired. The cause “was” a defective spark plug. The Volvo Assistance then organized the transport of my to my home, which took a long time (about 10 days). Surprisingly (or not) the problem happened again on the way to city and the driver had to take the vehicle to another workshop... After about 3 weeks, the workshop was able to find the real cause: the fuel pump had no sealing rings (assembly error). The workshop manager told me that he didn't know how I managed to drive so much with the vehicle without an accident. So I’m lucky enough to be writing this text here.

    In total Volvo took about 1.5 months (!) to repair my car and to organize the transport back to my city. I have been told that this will be done at no cost. When the driver arrived, he wanted 90 euros for gas, otherwise he would take the vehicle to the workshop again. The bad thing is that my vehicle had a full tank when the problem occurred and now I have it again with an empty tank and still had to pay 90€ for fuel even though I didn't drive it. I don't want to write here all the horrible stories with customer service that have happened over the past 1.5 months but be warned that if you need it it will take MANY hours to get information from them. I would never buy a car from Volvo again for these reasons.

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    Volvo Company Information

    Company Name:
    Volvo Penta
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