Volvo Reviews

The NEW Ux is ...Just terrible. Volco traded one bad and unsafe Ux for a worse and less safe (if that were possible) Ux. What were they thinking?? Functions that should be immediately accessible — climate control, audio, navigation — are buried in menus that demand eyes-off-the-road attention. That is not a design preference. That is a hazard. Volvo's entire brand identity is built on safety, and this interface contradicts that promise at every turn. I have also lost a big chunk of screen space, which makes it even less suitable for me. What were you thinking? The problem is not the learning curve. The problem is the architecture. No amount of familiarity makes it acceptable to require a driver to scroll through multiple screens to perform a basic task while operating a moving vehicle.

I had a terrible experience with the San Jose Volvo dealership's scheduling service. It was a complete nightmare from start to finish. I called to make an appointment, and I was left on hold for way too long. When I finally got through, the staff was unhelpful and seemed annoyed that I was bothering them. They scheduled my service for a time that they never actually confirmed or remembered, and when I arrived, they acted like they had no record of my appointment. The whole process was disorganized, frustrating, and unprofessional. I definitely won't be returning or recommending this place to anyone.

Custom service is extremely rude, person kept getting smart with me trying to tell me I had the subscription in 2016 when I bought my car in 2023 even after telling her multiple times.

Volvo is purported to manufacture some of the safest vehicles on the road; however, the airbags failed to deploy during a recent head-on collision with a mother and her special needs daughter. Prospective buyers should be aware of this critical issue. Despite attempting to contact Volvo Car USA for over the past 8 weeks, my inquires have been consistently avoided.

I expected better from a premium brand. I returned my Volvo lease under mileage and in normal condition for a 3-year vehicle. Despite this, I was charged a $350 wear-and-tear fee based on an inspection that felt excessively nitpicky and disconnected from real-world use. I contacted Volvo Financial Services, reviewed the report, and requested a reasonable courtesy waiver. There was zero discretion, zero flexibility, and zero effort to retain me as a customer. I paid the fee because I had no practical alternative—but this experience fundamentally changed how I view the brand. If this is how Volvo treats customers at the end of a lease, people should know before signing one.

I leased a Volvo xc60 in 2023 and terminated my lease three weeks ago. While I loved the look of the car and enjoyed driving it was it was very responsive, I had consistent issues with the information system, such as not always having the radio, inconsistent GPS access and an instance of a violent retraction of the shoulder harness while I was stopped completely and all other vehicles around me were stopped. The retraction left bruises on my neck for a few weeks and while I reported this to my local dealer and took it in to them, I was told it was a reaction of the collision prevention system - should not have happened while all vehicles were stopped at a traffic light. And the only solution option I was given would have cost me another few hundred dollars. Where is the consumer commitment?

Absolutely terrible roadside service. The online concierge consistently promised me towing every hour for nine hours straight. Finally I got AAA there to tow my car. The service was required for my brand new Volvo EX 90.

I will never buy another Volvo. The lack of investment in both infotainment and underlying hardware is staggering, especially given where vehicle technology and user expectations are heading. Volvo is falling behind fast—and based on my experience, that gap is only going to widen. The remote start implementation is mind-bogglingly bad. If I start the car from my phone, I cannot simply get in and drive—I’m required to turn the car off from the app first and then restart it manually. That makes absolutely no sense from a usability standpoint.

Spare me the Swedish nonsense… The reality is that Volvo is Chinese-owned and as obsessed with bottom-line profitability as any other car company. I own a 2015 V60 XC. Recently the vehicle started burning oil. My mechanic explained that the 2013–2016 vehicles had a piston ring design fault. He was very familiar with this and had done repairs on a number of other vehicles. Volvo changed the design in the 2017 V60 XC build year (so THEY KNEW about the problem), but didn’t issue a recall. The repair is very expensive ($8-$10K) and they didn’t want to take the hit so they stonewalled customers. Eventually a class action lawsuit was filed in NJ in 2022 which Volvo settled in 2023 and compensated US consumers. However, they didn’t extend the remedy to Canadian consumers. I only found out about this after the fact.

I want to love my 2024 XC40, but there’s one major flaw - the car is perpetually “offline” in the app, making it impossible to to use the remote start. It uses WiFi, which is asinine since no one is connected to WiFi at all times. When I reached out to Volvo Support, they were like “yeah, we know” and told me to make sure it has a strong WiFi connection. My router was in the garage with the car, so I’m not sure how much closer I could’ve gotten it (I wasn’t remote starting the car in the garage, just checking its status). I live in the northeast US, so being able to remote start my car is a perk i pay for, yet it doesn’t work and they’re doing nothing to remedy it.