Dodge Reviews

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Dodge is an American car manufacturer that makes cars, trucks, SUVs and minivans. Read reviews for their models:

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Dodge Reviews

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    Customer ServiceStaffTransparency

    Reviewed March 18, 2026

    My experience with Stellantis regarding my 2025 Dodge Daytona EV has been extremely frustrating and disappointing. Within a short time of ownership, my vehicle began experiencing serious electrical issues and is now undergoing a full EV battery replacement. This is not a minor repair — this is a major failure on a brand-new vehicle. Despite this, my initial buyback request was denied before the full issue was identified. When I reached out again after learning the battery needed to be replaced, I was met with unclear responses, inconsistent explanations, and no meaningful resolution.

    I was also advised that pursuing arbitration could affect reimbursement or goodwill compensation, which felt more like a deterrent than genuine support. At this point, I am left with a vehicle that has diminished value, ongoing reliability concerns, and no clear path toward a fair resolution. I expected significantly better accountability and customer care from a company of this size.

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    Customer ServiceStaff

    Reviewed Jan. 7, 2026

    I have a 2012 Dodge Avenger with 74,036 miles, my antifreeze leaked into engine, engine light is on. My mechanic said I need a new head. I called Dodge dealer in Somerville and called Dodge headquarters. I asked if they can help me in anyway and said no. I always buy American-made vehicles to support our people and country. I was once employed by General Motors and lost my job because our people bought more foreign cars because they are built better. Now I understand why all my friends and relatives tell me never buy American-made cars, they suck, and now I will listen. Thank you for not taking care of the people who care about **.

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      Punctuality & SpeedMaintenanceStaff

      Reviewed Nov. 17, 2025

      I leased a new Dodge 4 months ago. It’s been in the shop for total of 2 months. Maybe safety issues and they’re stringing me along. I can’t help but feel discriminated against. My last name is **. The dealer bought back a Hellcat because the breaks squeak. They bought back a Ram because the battery died. My wife almost crashed on the freeway due to issue with car. I get the same nonsense we care about our customers and will fix the car. 2 months later car still in the shop. Usually malfunctions within a week of when I get it back.

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      Reviewed July 1, 2025

      Although I love my Dodge vehicle, I hate the fact the ones designing the vehicles including Chevy and more. Can’t keep it simple now. More and more mechanics I deal with now don’t want to work on my car and make Excuses not to work on my car because the wheel alignment suspension system just plain out sucks and feels unsafe while under the vehicle. Such as the 2008 Dodge Nitro. The damn designs needs to be safe and not for the stupid look and money. I thought safety comes first, which means keep it simple as well. NOT FOR LOOKS.

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      PriceRefunds & Payouts

      Reviewed May 7, 2025

      I have a 2015 Dodge Grand Caravan with 176k miles on it, and it needs a transmission. I have a 2021 Dodge Ram 1500 pickup truck with 82K miles. It needs a transmission. Dodge has been in business for too long to not be able to produce vehicles that falter in an area that is extremely expensive to repair like a transmission. I would NEVER consider purchasing another Dodge no matter how good the deal is because I would have to pay out 5 to 8k for a transmission.

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      Punctuality & Speed

      Reviewed April 30, 2025

      This was my 1st and last time buying a dodge vehicle. I bought my 2020 Ram 1500 in October of 2020. Everything was fine at first took my truck in for its first oil change and did not even pull out of the service department before my check engine light came on. Sensor issue okay, then came the recall issues shortly after, fuel begin pouring out of the truck. Towed into the dealership (4 times for the same issue) recall parts were on back order and temporary fixes were made for 3 years! A few months later my check engine light came on again manifold issues. Took it in and all they did was clear the codes. Trying to push me past the extended warranty so they didn’t have to pay. This truck has been a nightmare to own. Buyer beware! Stay away from Dodge vehicles. Parts are constantly on back order or they just do the minimal to get you passed the warranty.

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      Customer ServiceCoveragePunctuality & SpeedMaintenance

      Reviewed Jan. 16, 2025

      My Dodge Durango, which is covered under a lifetime warranty, has been at the Koons Tysons Chrysler Dodge Jeep Ram Service Department since October 30, 2024 and is still awaiting a repair. This delay in completing warranty-covered repairs—specifically replacing the transmission—is entirely unreasonable and has caused significant disruption to my family and my livelihood.

      When I initially dropped off my vehicle, I was informed the repair would take no more than 1-2 weeks. After diagnosing and an additional 1 week delay in submitting my claim to the warranty department, the part required for the repair was initially scheduled for delivery on November 21, 2024. This delivery date has been repeatedly delayed. As of today, the part was again delayed and is now estimated to arrive on January 29, 2025, with no guarantee of further delays being avoided.

      Repeated attempts to resolve this issue with Koons Tysons Chrysler Dodge Jeep Ram and Chrysler/Dodge Corporate have been unsuccessful. As a small business owner, I rely heavily on my vehicle for daily operations. The prolonged delay in repairing and returning my Durango (currently in their possession for 79 days) has resulted in thousands of dollars in out-of-pocket travel expenses, creating undue financial hardship. Despite having a lifetime warranty, I have been left without any means of transportation, unclear communication, and no resolution to this matter. When I requested Koons return my vehicle to me until they receive the part, they refused and said if I drove my vehicle, they would void my warranty.

      This situation highlights a troubling pattern of neglect in honoring warranty commitments within a reasonable timeframe. I strongly urge prospective buyers to think twice before investing in additional warranties, as my experience demonstrates that both Dodge corporate and Koons Tysons Chrysler Dodge Jeep Ram Dealership fail to fulfill these obligations in a timely manner.

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      Customer ServiceCoverageTechRefunds & PayoutsStaffHonesty & Transparency

      Reviewed March 18, 2024

      I purchased my 2009 Dodge journey and was happy with the purchase. I was offered a Maximum lifetime warranty on the car and I paid quite a bit of money for it. Between the warranty from Dodge and the lifetime warranty I have spent the last month running, chasing, to get them information so that I can have my car repaired. The customer reps lie to customers, they stall, they refuse to return phone calls just to name a few things. they play ping pong by blaming each other and having the customer go back and forth between them.

      In my conversations with some of the reps they told me that someone went in and change my contract which should never had happened. After 4 weeks of chasing them and faxing info over to them they think they are playing a funny game by telling me I have to repair the car before they will reinstate a warranty that should have never been cancelled. they tell you to email info and provide you with an email address that bounces back and tells you that the email will not accept incoming emails. I would love to know how a person can find someone at the corporate office or customer service department that can tell the truth and actually do their job. I have a car that I took very good car of and followed all the rules and warranties requirement. but can not get help to repair it even tho I paid for the warranty. I would tell everyone to stay away from Dodge and all their warranties because they truly do not value or care about the customers.

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      Customer ServicePricePunctuality & SpeedMaintenanceStaff

      Reviewed Nov. 22, 2023

      Since I picked up this in Opelousas, La. I didn't even make it home to Laporte, TX before sensor problems arose. The wireless charger drains your battery when showing it's supposedly charging, there's a constant ding ding every few minutes which 93 days later dealer etc.. No one can explain, I have had this car in the shop to be fixed 21 days now out of 93 days of ownership. Extremely disappointed in Dodge customer service. Well Stalanis Corp. Who owns Dodge Chrysler, Jeep, Ram.

      Have been calling for over a week attempting to reach my case manager after filing a case. Yet to receive an email, phone call anything. Not even acknowledgment of my case since the day I filed my case with them. Can anyone help me. Or know of another way besides email, phone, messages. Etc. Short of snail mail, and smoke signals. I don't know what else to do. Help.

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      Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsMaintenance

      Reviewed Nov. 1, 2023

      I drop my car to be repair on 10/05/2023. They still have not check my car in almost one month they keep telling me that they will check the car. I asked for a car to use and they told me I can get a car because my warranty for another car expired back in February. I never use the the warranty. I been calling now they have another person name Tiffany on my services. I haven't talk with that person ever. I need the dealer to give me a car for me to use or my car fix. I been paying to get ride to my job and, they keep telling me that I have to rent a car until my car get fix. I don't have the money to rent a car. I was told my car was going to be fix in 2 weeks, I been paying my car and my insurance I don't have extra money to rent a car, I asked the dealer to provide me with a car until my car is fix or to fix my car no later than tomorrow.

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      Dodge Company Information

      Company Name:
      Dodge
      Website:
      www.dodge.com