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Finally heard back from the Dodge case manager. The dealer updated new radio software and installed a new battery. I will pick up the car today. Hopefully this solves the problem.
Purchased this vehicle in early September. I have already had to bring it back to the dealer twice. The first issue was with the touchscreen. It would freeze up at times, it would shut off completely at times and it would stay on after the car was shut off for hours. Brought it to the dealer and they checked with Dodge who advised they are aware of these type of problems in the Dodges but they don't have a fix yet. The engineers are working on a solution and hope to have something in the first quarter of 2018. OK. I took the vehicle back obviously upset. The Touchscreen was working ok for a couple of weeks. Then when I went to start the car one night the vehicle was 100% dead in my garage. Had the vehicle towed back to the dealership and I told them I don't want this piece of...
By the way Chrysler Roadside assistance was terrible to deal with. I called at 7 AM and their assistance finally arrived at 3 PM. I HAD TO LOSE A DAY OR WORK. I contacted Dodge for the 4th time relative to issues with this car. Every time I contacted them the customer service person would read the same script to me. "Oh we are sorry, we will have a case manager call you within 24 hours" and no one ever called back. So I tried to get resolution with the dealer who said they could not do anything that I would have to contact Dodge. Seeing I leased this car I tried the leasing company who said they could not help, that I would have to go to the dealer who may be willing to buy the car back.
Bottom line when you are negotiating to buy a vehicle everyone is responsive and wants to help. When you have a problem with a brand new vehicle everyone runs for the hills. Terribly disappointed with Dodge who have irresponsibly manufactured a vehicle they know has Touchscreen issues. Today I am waiting for a call back from Dodge who told me yesterday I would hear back within 24 hours. We will see. If they don't call my Lawyer will get involved.
I bought an oil change package (4 changes) from Dodge. I am asking for an extension (a few months) on the very last oil change because it has been less than 2,000 miles since my last oil change. Does not seem like a big deal to me. Unfortunately Dodge thought so. Refuses to do it. They have a Case Manager named "JUDY" that digs her heels in instead of keeping a happy customer. Is this the way to do business these days? I don't think so. Enjoy that promotion you were telling me about Judy, I am not sure you are deserving of it.
Where do I begin? Urse Dodge provided my husband with a lease vehicle, a new at the time 2015 Dodge eco diesel... that has been in the shop for the third time after presenting the same symptoms. The dealership worked on the vehicle this time with a general master mechanic from Dodge. It took 21 days to "fix" (around a couple weeks previous times) and the "fix" happens to involve purchasing an additive to every fuel up. They cannot even assure us the problem is diagnosed and resolved. We explain that we both work. A loaner vehicle is not an option with the dealership. We say I am almost 8 months pregnant and cannot risk being brought to the hospital and have it break down again - each time it has only been a month or so between repairs when the same issue occurred and stalled the vehicle.
We have ZERO confidence in the performance of this vehicle because it seems obvious there is a flaw in the eco diesel emission system that hasn't been figured out yet, and we resent being part of these experimental fixes while our livelihoods and my and my child's safety are at risk. If my husband tries to drive me to the hospital while I'm in labor in this vehicle and it stalls out, that is a safety issue! We have asked the dealership for a trade with a reliable vehicle but they have only offered vehicles that are way more expensive and that is unacceptable - this was not a cheap investment in the first place. We have asked the dealership for a way out of the lease and compensation for a lost trade investment - not to mention compensation for lost wages from being compromised in transport, the extra travel expenses incurred in getting a fixer upper to use during the lengthy repair - but of course they can't do that either.
Every dead end is met with little sympathy, and statements like "our hands are tied, take it up with corporate." We did. We took it up with Dodge Chrysler customer care and started a case and asked for these same resolutions, but we were told to try the vehicle and if it does break down again go back to the dealership?! Dodge customer care stated they cannot help with anything of a financial matter or legal matter. I resent the lack of resolution options from both Dodge and the dealership in addressing this issue. I will be taking this up with the Attorney General, Consumer Affairs and will continue discussing this with our attorney.
My 2015 Dodge Charger has been broken into TWICE! In past year, the alarm NEVER goes off. On top of that, the officers that have some the reports both said the same thing which was "Dodge has a defect in the driver side door lock that makes it quick and easy for thieves to pop it without the alarM going off. Dodge knows of it but hasn't done a recall because they want to save money". I feel like it's very unprofessional to not do a recall on this issue but can do a recall on simple things like jacks and windshield wipers. This issue is costing me $500 (deductible) through my insurance company, something I as a loyal Customer should NOT have to pay for! Reason being, Dodge is being inconsiderate with their customers.
Today my husband called Dodge (not the dealership) about the issue and they told us they would not be reimbursing our money because they haven't done a recall. It's very ridiculous. This is my second charger. Because I liked it so much I did an upgrade which ultimately became a downgrade. I will NOT be shopping for Dodge vehicles anymore and will be trading the one I currently have in within the next 30 days. I guess I'll be a Chevy customer next. They'll get my hard earned money before I ever give it to Dodge again! This is a sorry manufacturer, and also my husband will be trading his Ram for a different manufacturer because of the way Dodge treats their customers. Very unprofessional.
I have always thought the Dodge Avenger was a piece of junk then I read all of the reviews and I see I am not alone in my feelings. The 2012 constantly had problems and a very bad view in the rear. Dealership lied to me, told me it had only been vocal on their lot in a small town. I find that it actually was a rental car and that the mileage was possibly turn back when it came up on Carfax. They would only given me 7500 when I have gotten 11000. Senior lady taken advantage of.
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I remember one Mother's Day, my husband and I were driving and came across some railroad track. And as we were slowly crossing over the whole right side bar breaks that the first day the second day I had to get it tied back to the car lot where I bought it. He knew it was a piece of trash be not even a week into buying it. I need a new motor. Oh I can go on and on.
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