DriveTime Reviews

I initially started my car purchase two weeks ago at the DriveTime Marietta location. I was told that I had to return in two weeks because I needed some additional documents. I was able to return, but ended up going to the Union City location because it was closer to where I was at the moment, I called and spoke to Tia. She told me to upload my documents. I did and she returned my phone call and told me to come on in so that she could see if she could help me out so I did. When I got there I was greeted by Ms. **. She did an amazing job. They were able to verify all my documents and get me in the vehicle that I asked for. It was a very painless process.

I was searching online for vehicles and came across DriveTime by accident. I input my info, thinking that I was filling indo out for financing. Well turns out I had filled out an application to pre qualify for Drive Time. I cannot tell you how thankful I am that it turned out this way. Within minutes, I received a welcome call and asked if I had any questions as to what the process was. I said yes and the sweet lady advised me of everything I had a question for. So, at this point, she transfers me to the GM Josh and from then on, I knew that I wanted to purchase from Drive Time. The professionalism, courtesy, kindness, diligence, effort, and efficiency of the ENTIRE staff at this location was something that was really above and beyond.

I wish I had enough time and space to share the type of review I would like, just so people understood the type of difference the employees at Drive Time made in my life in a matter of a day. I went a year without a car after giving mine up for a divorce to lose the last bit of connection with the ex, followed by bankruptcy with nothing but Murphy’s Law trailing me the entire way.

I just would like to say THANK YOU to both Charles ** and Jovarny ** for everything. From the first day my fiancé and I walked in we instantly felt welcomed, on all three visits. Which is great especially in the auto industry and when it comes to buying a car. Charles was very patient and understanding with us on the day, we had thought we would be leaving in our new car. He explained that it does happen especially with it being a weekend, and it was okay if we had to come back. This also showed that he cared and was not eager to push us off, while he assisted new customers, especially with how busy they were, that day. Charles simply placed our car on hold and made us a new appointment for the following day, being Monday.

I have had many experiences with salespeople in my life and I hate to say that they were rarely good ones. All of them have had a very plastic fake scripted approach that insults my intelligence, until now. I have never been moved enough to take away any of my time and write a review, but this person just cannot go unnoticed!

My experience with Bridgcrest was awful so I have to think If I really wanna recommend someone But the store workers was Awesome. I love the car. Thank you, thank you, thank you. Mr ** and Quita was very Good. Awesome. Love, love, love. Thank you again.

I had a great experience purchasing my vehicle from DriveTime. Andrea was professional, kind and worked with me to get the best option for my wants and needs! She was very helpful and I appreciated her timely and professional candor and effort getting me the car I wanted! I drove off the lot with my new Jeep in less than 3 hours. I couldn't be happier! Thank you, Andrea and DriveTime!

Today made my 30 day mark of having this car and the bumper fell off and the car cut off. The radio stopped working. Every time I close the trunk glass falls out. I can’t believe this. And then the repair shop that Silver Rock sent me to said that Silver Rock stated they don’t cover maintenance fees and that my bumper that fell off they won’t pay for or my radio and since the car is not cutting off now they can’t do anything about it. And now I have to pay $45 for a diagnostic test after I was told it would be free as long as I was under the mileage and I am. But I still have to pay this man to get my car back. This is absolutely ridiculous and very unprofessional. Just a company full of liars.

This company should be out of business. Selling shiny lemons has to be against the law or at least should be. I purchased a car from Drivetime in March 2023. The car has been in a shop every month since and is back in the shop now. No lights showed on the dashboard yet a week after purchasing the car the transmission had to be changed. The car set in the shop for 3 months for this issue. Customer Service had nothing to offer or say to help the situation. It's like a "oh well" type of answer. Silver Rock is a part of Drivetime and the customer service agents on that side are just as disconnected and could care less about the predicament the shiny lemons has you in. This company needs to be investigated. Too many things don't add up and the way they cheat you is criminal.

I had a wonderful experience with Jason who helped me at Drive Time. I'm not tech-savvy at all, he took the time to load everything in my phone for me. He is awesome. He really went the extra mile. Great experience, I'd definitely recommend Drive Time to others. The overall process was simple and easy and Jason made it that much better.