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About DriveTime Reviews
DriveTime Automotive Group Inc., based out of Phoenix, Arizona is one of the nation's largest used car dealership networks focused on providing customers with a great used vehicle.
Pros & Cons
- Quick application process
- 5-day return guarantee
- Options for poor credit and no credit
- Interest rates on the higher end
DriveTime specializes in used vehicles for people with poor or no credit. Good customer service and a quick application process make up for the fact exact interest rates aren’t available on their website.
Customer service was right on, upbeat, extremely helpful and gave me exactly what I asked for and everything I wanted in and with the car. Went over the car with me and made sure ...Read full review
I had a great experience at DriveTime. They let me pick the car I want and ask me how much I would like to put down and they were so friendly and nice. Had a great time buying one...Read full review
What is DriveTime?
DriveTime.com is an online car buying site with 138 accompanying physical dealerships nationwide. DriveTime specializes in providing auto financing for people with weak credit or no credit. It just takes two minutes to fill out an online application and see if DriveTime can work with you to get the right car. Unlike some online car buying sites, DriveTime owns all of its dealerships, so it knows the vehicles they are selling.
How does DriveTime work?
The salespeople at DriveTime are salaried employees, relieving pressure on their part to make a sale. Instead, they are focused on providing customers with the most useful information possible. The DriveTime website has a wealth of resources on credit scores, auto financing and personal savings goals. You can search for the nearest DriveTime location on their website to view cars in person.
DriveTime used car inventory
As of this writing, the DriveTime inventory was 13,000 strong. With 13,000 vehicles to choose from at 138 DriveTime locations, you’ll have no shortage of choices. When you’re looking at cars online with DriveTime, you can view their safety ratings, features, mileage and Kelley Blue Book pricing. DriveTime also accepts trade-ins.
All financing for a DriveTime purchase is done in-house, and they are open to accepting any credit score, including no credit at all. DriveTime down payments will vary based on the price of the vehicle and the customer’s financial situation. The 45-day hold on vehicles allows customers time to gather their down payment before officially paying for the car.
Other features from DriveTime include:
- Two-minute online approval: All you have to do is enter some basic information, and in a few minutes you’ll know whether or not you’ve been approved for DriveTime financing.
- Free AutoCheck vehicle history reports: To see the full history of your vehicle and make sure it hasn’t been in any accidents, just view the AutoCheck report that comes with every DriveTime vehicle.
- Rigorous inspection process: Every DriveTime vehicle undergoes strict inspection to ensure it is in good working condition.
- 5-day return policy: If you are dissatisfied with your vehicle for whatever reason, you can return it to DriveTime within 5 days.
- 45-day holds for vehicles: Having trouble scrounging up a down payment? A 45-day hold allows you time to gather up the money you need to make a down payment.
- Vehicle delivery: If you find a vehicle you like at a DriveTime location that isn’t the one nearest to you, DriveTime can ship it to a closer location.
- Complimentary 30-day/1,500-mile warranty: This warranty will help keep you covered in case of an unexpected breakdown or another malfunction of the vehicle.
- Range of options for down payments: Depending on your current financial situation, DriveTime can allow for varying amounts of down payments.
Is DriveTime a buy here pay here?
Yes. You can apply for financing through a DriveTime location, which makes it a buy here pay here (BHPH) dealership.
What is DriveTime Select?
Also called the DriveTime CHAMP program, DriveTime Select rewards customers for paying off their auto loan balances.
Does DriveTime work with bad credit?
Yes. DriveTime specializes in selling vehicles to people with bad credit.
Does DriveTime take trade-ins?
DriveTime does accept trade-ins. You can have your car appraised in person and decide if you want to trade it in.
Does DriveTime have GPS on their cars?
Yes. DriveTime uses GPS to keep track of a vehicle’s location.
Is DriveTime good?
DriveTime is a good option for people who have either no credit or less than optimal credit. DriveTime has more than just a wide array of used cars at fair prices. Additional features like a five-day vehicle return policy and a 30-day/1,500 limited warranty make it a solid choice for your next vehicle purchase.
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Reviewed March 17, 2023
This was my first time actually shopping with Drivetime, and from the very beginning the customer service was friendly and the front desk personnel were exceptionally helpful but one person in particular that really stood out to me and did her best and went above and beyond to make sure that I left that facility with a vehicle was Denise **. She was awesome from the beginning to the end. She didn't rush anything. She explained everything thoroughly. She helped me get the car that I wanted, the car that I've been looking for and she did her job with the utmost respect, clarity, diligence and sympathy and sincerity in her heart that you could possibly ever find from a person. Denise ** went above and beyond.
Reviewed March 7, 2023
Zachery ** did an outstanding job. He was kind, he told me everything I needed to know, what I needed to complete my account. How to complete my account step by step. He has outstanding customer service. He know the product and his job very well. I would highly recommend Zach and Drive Time.
Reviewed June 24, 2023
I initially started my car purchase two weeks ago at the DriveTime Marietta location. I was told that I had to return in two weeks because I needed some additional documents. I was able to return, but ended up going to the Union City location because it was closer to where I was at the moment, I called and spoke to Tia. She told me to upload my documents. I did and she returned my phone call and told me to come on in so that she could see if she could help me out so I did. When I got there I was greeted by Ms. **. She did an amazing job. They were able to verify all my documents and get me in the vehicle that I asked for. It was a very painless process.
Even the rest of the staff was extremely nice, offered water and entertain my daughter while I filled out paperwork. Thank you so very much for your service to the community. I appreciate the help and I love my car. I also received a follow up call this morning from Tia. She called to make sure I was ok and to answer any questions. Great people, great service.
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Reviewed June 4, 2023
I was searching online for vehicles and came across DriveTime by accident. I input my info, thinking that I was filling indo out for financing. Well turns out I had filled out an application to pre qualify for Drive Time. I cannot tell you how thankful I am that it turned out this way. Within minutes, I received a welcome call and asked if I had any questions as to what the process was. I said yes and the sweet lady advised me of everything I had a question for. So, at this point, she transfers me to the GM Josh and from then on, I knew that I wanted to purchase from Drive Time. The professionalism, courtesy, kindness, diligence, effort, and efficiency of the ENTIRE staff at this location was something that was really above and beyond.
There is no way I could ever express my gratitude for all the hard work and effort that Jana ** put into assisting me with my purchase. Thank you all so much for everything!! I am highly satisfied with my purchase and would love to recommend y'all to as many as I can. Thank you, thank you, and thank you!!!! If you're in need or just looking for a car, don't waste your money and time anywhere else.... Go to Drive Time.
Reviewed May 23, 2023
I wish I had enough time and space to share the type of review I would like, just so people understood the type of difference the employees at Drive Time made in my life in a matter of a day. I went a year without a car after giving mine up for a divorce to lose the last bit of connection with the ex, followed by bankruptcy with nothing but Murphy’s Law trailing me the entire way.
I started working three jobs and busting my ass to get another car and get my life back on the right path. I purchased a new vehicle at another dealership and had it for a month with no A/C and emails and calls in, only to have them call me and tell me to bring it back because of discrepancies that were done on their end.I gladly agreed to bring the vehicle back and contacted DriveTime right away because of their reviews. I work for a five star company so I know it’s possible and they were close enough for me.
Reviewed March 14, 2023
I just would like to say THANK YOU to both Charles ** and Jovarny ** for everything. From the first day my fiancé and I walked in we instantly felt welcomed, on all three visits. Which is great especially in the auto industry and when it comes to buying a car. Charles was very patient and understanding with us on the day, we had thought we would be leaving in our new car. He explained that it does happen especially with it being a weekend, and it was okay if we had to come back. This also showed that he cared and was not eager to push us off, while he assisted new customers, especially with how busy they were, that day. Charles simply placed our car on hold and made us a new appointment for the following day, being Monday.
Our third and final day was absolutely stress free and exciting. We were instantly welcomed again, by Jovarny. Being everyone else was assisting other customers Jovarny approached us and told us that he would be doing our final walkthrough/checklist. Which personally is something that I was really impressed with. It gives that piece of mind that all the bells and whistles on your "new vehicle" are all working properly. Like for us our Android Auto was not connecting properly, but Jovarny showed us that Apple Car Play was it was just a matter of a simple cord connection.
The process was never rushed or felt rushed, he took his time and went over everything with us and made sure we understood everything. Overall, this whole experience for the both of us was one of the better experiences in car buying. We were never rushed, pressured, or overwhelmed by any of it. Yes, it was stressful getting to where we are now, yet thanks to DriveTime, more importantly thank you to Charles and Jovarny, for making it all possible!!!
Reviewed March 14, 2023
I have had many experiences with salespeople in my life and I hate to say that they were rarely good ones. All of them have had a very plastic fake scripted approach that insults my intelligence, until now. I have never been moved enough to take away any of my time and write a review, but this person just cannot go unnoticed!
In the past I’ve enjoyed “toying” with a salesman’s best “A-game” sales pitch. I let them think their best “I care about you” fake words are working. And then take great pleasure in letting them know how see through they are and how NOT stupid I am. But this person changed all that. Her name is “Tia ** a sales lady at Drive Time in Chesapeake, Va. This person I speak of here & now, I will personally back up as a real heartfelt, truly care about you, professional guide in finding the perfect fit for anyone. I come with lots of detailed questions backed up with over 40 years of experience as a professional automotive mechanic. This very personal lady somehow knew my questions and answered them without me asking them. Tia ** clearly has a love and passion for what she does. I stand firm with my recommendation of this truly caring, professional woman!
Reviewed Sept. 20, 2023
My experience with Bridgcrest was awful so I have to think If I really wanna recommend someone But the store workers was Awesome. I love the car. Thank you, thank you, thank you. Mr ** and Quita was very Good. Awesome. Love, love, love. Thank you again.
Reviewed Sept. 19, 2023
I had a great experience purchasing my vehicle from DriveTime. Andrea was professional, kind and worked with me to get the best option for my wants and needs! She was very helpful and I appreciated her timely and professional candor and effort getting me the car I wanted! I drove off the lot with my new Jeep in less than 3 hours. I couldn't be happier! Thank you, Andrea and DriveTime!
Reviewed Sept. 18, 2023
Today made my 30 day mark of having this car and the bumper fell off and the car cut off. The radio stopped working. Every time I close the trunk glass falls out. I can’t believe this. And then the repair shop that Silver Rock sent me to said that Silver Rock stated they don’t cover maintenance fees and that my bumper that fell off they won’t pay for or my radio and since the car is not cutting off now they can’t do anything about it. And now I have to pay $45 for a diagnostic test after I was told it would be free as long as I was under the mileage and I am. But I still have to pay this man to get my car back. This is absolutely ridiculous and very unprofessional. Just a company full of liars.
We aim to provide our customers with the best experience possible. We are happy to see you are working with our team to find a resolution. If you have additional questions or concerns don't hesitate to reach back out.
Reviewed Sept. 18, 2023
This company should be out of business. Selling shiny lemons has to be against the law or at least should be. I purchased a car from Drivetime in March 2023. The car has been in a shop every month since and is back in the shop now. No lights showed on the dashboard yet a week after purchasing the car the transmission had to be changed. The car set in the shop for 3 months for this issue. Customer Service had nothing to offer or say to help the situation. It's like a "oh well" type of answer. Silver Rock is a part of Drivetime and the customer service agents on that side are just as disconnected and could care less about the predicament the shiny lemons has you in. This company needs to be investigated. Too many things don't add up and the way they cheat you is criminal.
Thank you for leaving your review, Yolanda. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please call our Customer Relations Department at (888) 290-0148.
Reviewed Sept. 18, 2023
I had a wonderful experience with Jason who helped me at Drive Time. I'm not tech-savvy at all, he took the time to load everything in my phone for me. He is awesome. He really went the extra mile. Great experience, I'd definitely recommend Drive Time to others. The overall process was simple and easy and Jason made it that much better.
DriveTime Company Information
- Social media:
- Company Name:
- Company Type:
- Year Founded:
- 1720 West Rio Salado
- Postal Code:
- United States