DriveTime Reviews

So I had been debating buying a new car for a while, And this last week has forced me into it, but that being said, I started looking for cars and my credit isn't the greatest or the worst but I still needed a car with a low down payment to get me started. So I found Drive Time, I did the prequalified to see if I qualified and I did and I couldn't believe the low down payments were really that low, but it was!!! I made an appointment for and went down there and spoke with Gabriella. She was fantastic, They greeted me when I walked in the door and I signed in and took a seat, Gabriella came over and introduced herself and told me she would be there soon she was finishing up with another couple and she would be done soon. When she came to get me she had the car ready that I had chosen to test drive ready to go no waiting, she handed me the keys and I went out.

I walked in on Saturday afternoon after going online n getting approved. I was met by Enrique he asked me what I was looking for so I let him know what I saw on the site and what I wanted. He let me n my husband go for a test drive. After getting back we started all the paperwork but unfortunately I left without my new car BC of no fault of the dealership I didn't bring everything I needed.

I love this place. I filled out my application online and had a call the next hour and was happy that they set me up with an appointment and then I had some questions and the manager called me and answered all my questions and concerns and he told me what my down payment was and my monthly payment would be and he hit it right on the first try and they are up front and honest about anything they tell you and they treat you like family. Only thing was in the car lot for a while but it was a good experience just I drove a long way to get the car I wanted and it was there and got me in my new car when no one else could. They do everything to get you in the car you want and the down payment you want, if not they try so hard and they promised me I would drive off the lot with a car and I did just that. The staff is very nice and respectful and they take care of you. Free coffee, water, cookies while you wait.

It was a wonderful buying experience typical of the time it takes to get a car. We were there for about 3 and 1/2 hours. Belinda was wonderful. We went to the one out on McKnight Road in Pittsburgh Pennsylvania. The only problem that I would have to say needs to be addressed was I did give her my pay stub and my pay situation which is the most legit job I've ever had LOL. But apparently the pay stub looked phony to them and I put my money on a prepaid card even though I do have a bank account and I do that for personal reasons, but the financing company really gave her a hard time about proving my pay stub and that it was actually going on my card which we had proof of but they wanted her to jump through all these hoops and cut and paste certain parts of the bank statement and I use Bluebird by American Express.

My recent experience purchasing my vehicle was good overall. The customer service was good and the process was seamless. My only complaint would be the cleanliness of the vehicle. Records show the car arrived on 1/23/25 and I test-drove the car on 1/25 and purchased the vehicle on 1/27 in the evening. Given that timeline, I would have expected the vehicle to be cleaner but it was not. The car was barely vacuumed and still dirty on the inside. Cupholders had caked on dirt which looked like it was not even attempted to be cleaned. A large white stain was still on the seatbelt in the back as well and the trunk was covered in a layer of dirt that we easily vacuumed. We even found a used vape pen which could have easily been removed if the car was cleaned better. The outside was also covered in dirt.

Our salesperson was fantastic. The condition inside the vehicle was disgustingly. We were told that the vehicle would be cleaned prior to purchase and also have a full tank of gas. This never occurred too. Under the front mats there was dried up food (never vacuumed as promised). The mats were fill of mud (never washed as promised). We were told they were taking the vehicle to fill the gas tank because the low fuel light was on. The tank was not filled.

Excellent customer service, fair pricing, and good selection of cars. Salesperson went over everything in detail and happy to test drive vehicle. Very happy with process of purchasing a car. Thank you Drivetime

I had a great experience with this company and it was very easy and simple. The agent was very knowledgeable and helpful and made me feel comfortable about buying a vehicle from them. I hope she gets a bonus and receive a positive review from the company.

The whole process was so fast and easy. Would definitely recommend to anyone! Especially working with Daniel, he was great! He made sure everything was ready by the time I arrived for my appointment and was able to answer any questions I had.

When I applied for a loan with DriveTime wasn't sure I would get one but they called me and said I was approved. So I went down, met with San and he was great. He help me with everything and I got to drive in a really nice Chevy Trax and I'm very happy with it.