DriveTime
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DriveTime

 4.4/5 (522 ratings)
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DriveTime

About DriveTime

DriveTime Automotive Group Inc., based out of Phoenix, Arizona is one of the nation's largest used car dealership networks focused on providing customers with a great used vehicle.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Quick application process
  • 5-day return guarantee
  • Options for poor credit and no credit

Cons

  • Interest rates on the higher end

Bottom Line

DriveTime specializes in used vehicles for people with poor or no credit. Good customer service and a quick application process make up for the fact exact interest rates aren’t available on their website.

Top DriveTime Reviews

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Rated with 5 stars
Verified

Customer service was right on, upbeat, extremely helpful and gave me exactly what I asked for and everything I wanted in and with the car. Went over the car with me and made sure ...

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Rated with 5 stars
Verified

I had a great experience at DriveTime. They let me pick the car I want and ask me how much I would like to put down and they were so friendly and nice. Had a great time buying one...

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What is DriveTime?

DriveTime.com is an online car buying site with 138 accompanying physical dealerships nationwide. DriveTime specializes in providing auto financing for people with weak credit or no credit. It just takes two minutes to fill out an online application and see if DriveTime can work with you to get the right car. Unlike some online car buying sites, DriveTime owns all of its dealerships, so it knows the vehicles they are selling.

How does DriveTime work?

The salespeople at DriveTime are salaried employees, relieving pressure on their part to make a sale. Instead, they are focused on providing customers with the most useful information possible. The DriveTime website has a wealth of resources on credit scores, auto financing and personal savings goals. You can search for the nearest DriveTime location on their website to view cars in person.

DriveTime used car inventory

As of this writing, the DriveTime inventory was 13,000 strong. With 13,000 vehicles to choose from at 138 DriveTime locations, you’ll have no shortage of choices. When you’re looking at cars online with DriveTime, you can view their safety ratings, features,  mileage and Kelley Blue Book pricing. DriveTime also accepts trade-ins.

DriveTime payment

All financing for a DriveTime purchase is done in-house, and they are open to accepting any credit score, including no credit at all. DriveTime down payments will vary based on the price of the vehicle and the customer’s financial situation. The 45-day hold on vehicles allows customers time to gather their down payment before officially paying for the car.

DriveTime features

Other features from DriveTime include:

  • Two-minute online approval: All you have to do is enter some basic information, and in a few minutes you’ll know whether or not you’ve been approved for DriveTime financing.
  • Free AutoCheck vehicle history reports: To see the full history of your vehicle and make sure it hasn’t been in any accidents, just view the AutoCheck report that comes with every DriveTime vehicle.
  • Rigorous inspection process: Every DriveTime vehicle undergoes strict inspection to ensure it is in good working condition.
  • 5-day return policy: If you are dissatisfied with your vehicle for whatever reason, you can return it to DriveTime within 5 days.
  • 45-day holds for vehicles: Having trouble scrounging up a down payment? A 45-day hold allows you time to gather up the money you need to make a down payment.
  • Vehicle delivery: If you find a vehicle you like at a DriveTime location that isn’t the one nearest to you, DriveTime can ship it to a closer location.
  • Complimentary 30-day/1,500-mile warranty: This warranty will help keep you covered in case of an unexpected breakdown or another malfunction of the vehicle.
  • Range of options for down payments: Depending on your current financial situation, DriveTime can allow for varying amounts of down payments.

DriveTime FAQ

Is DriveTime a buy here pay here?

Yes. You can apply for financing through a DriveTime location, which makes it a buy here pay here (BHPH) dealership.

What is DriveTime Select?

Also called the DriveTime CHAMP program, DriveTime Select rewards customers for paying off their auto loan balances.

Does DriveTime work with bad credit?

Yes. DriveTime specializes in selling vehicles to people with bad credit.

Does DriveTime take trade-ins?

DriveTime does accept trade-ins. You can have your car appraised in person and decide if you want to trade it in.

Does DriveTime have GPS on their cars?

Yes. DriveTime uses GPS to keep track of a vehicle’s location.

Is DriveTime good?

DriveTime is a good option for people who have either no credit or less than optimal credit. DriveTime has more than just a wide array of used cars at fair prices. Additional features like a five-day vehicle return policy and a 30-day/1,500 limited warranty make it a solid choice for your next vehicle purchase.

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2 featured reviews
How do I know I can trust these reviews about DriveTime?
How do I know I can trust these reviews about DriveTime?
  • 3,828,503 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 5
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: April 18, 2022

Went in on Friday with an appointment. Efrain helped me but did not seem that interested really. Saw a car I liked said I would bring my significant other when he got off. Went back about 7 found a couple other cars he wanted to look at. Everything was a process and a waiting game. We found an Equinox but down payment was more then we had. Asked if any wiggle room and was told no. Asked him to reserve it till the next morning.

We made appt for 12:30. Already knew which car we wanted. A girl proceeded to help us. It was another very slow process. They had all of info and had been verified. She did not introduce herself and when almost done found out her name was Dana. We literally did not leave there until about 3:15. For everything being verified it should never have taken that long. Oh and when I called to make appt and informed Will we were going to put down to hold it. No wiggle room but yet he lowered the down to $1550. Makes no sense. I love the car and so hope it is a reliable car. So just not thrilled with the sales people and the wait.

5 people found this review helpful

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 25, 2022

    This wasn't my first time buying from DRIVE Time... Now that's all I'll say on that one. BUT, this time The Team at the 2401 South Virginia St. Reno, Nevada, was Awesome!!!! I started the process With Jacob, but my job's worksheet was down for routine maintenance. So I had to wait another day to be able to drive off the lot. I was approved by the finance company they just needed a most recent pay stubs to release the loan. Now my credentials are not the best at all but they was able to get me financed with a not so bad finance app.

    Now when I came in the next day Bo assisted me by helping me however she could even though my new phone was too new and not every app had uploaded yet. So quick thinking that she is she just shared the doc thru her email then she updated it. She worked as fast as she could to have finance approval pushed forward, seeing as I had to be to work that day I was late but I had to get a car.

    My life as well as my disabled and dying mother's health and safety was at risk if I lost my job. Now once Bo asked me all my probing questions on my likes and dislikes in cars what kind I was looking for and if at all what do I not want. Using that with everything and then teaming with GABBY, who is awesomeness incarnate... The best she pulled around a car that we had looked at but just wasn't at the top but definitely nowhere near the bottom. Now I understand I can afford what I can and they still helped get me into a very nice car.. GABBY was WHAT I CALL THE TRIPLE F Rating, now I know but just wait. Fast, Friendly, and took my needs and worries onto herself and Fiercely haggle the Underwriting and get me the assistance that I needed to drive off the lot in a nice clean newer car that checked off 80% of my list I needed the car to fill in my needs of a car.

    All I want to say is this team is great and rocks.... Jacob, you're the man spam... Bo, you was the brightest start to my day and then helped me to go even further in my career by taking my needs as your own and starting me on the great choice that you choose for me. Much love... Now I want to talk about this crazy awesome finisher named Gabby, wow that's the start she is awesome sauce... Lol she made the whole underwriting and contract understandable and informed me of all the great specials that drive time has for any and all... She made me feel like she wants to be my sister and take care of her older brother. I will forever be in debt with the care, Gabby, Bo and Jacob gave to my situation... Thanks again and I will be your man on the streets pushing your dealership.

    Thanks again and for all,

    Bryant **

    Reno, Nevada 89523

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 24, 2022

    Not much I could write could show how much I would recommend these guys to anyone. I bought a vehicle I'm 100% satisfied with at a very competitive price. Braddah Stephen ** was my sales agent, and his service was the best I've ever had for any significant purchase. Not only was he very friendly, genuine, and honest about every detail, including vehicle history and condition (which I have since verified multiple times with mechanics), he and the office staff took extra steps to ensure I had the best experience possible. He even washed and shined up the car for me before I drove her off the lot, and has checked up since to see how I am enjoying the vehicle. Stephen and the other staff were very welcoming, and being a non-car-purchasing newbie, I could tell they were genuine about everything involved in the purchase. There was no pressure whatsoever, and the explanation of products and services (like the extended warranty), were clear and easy to understand.

    This Drive Time is smaller than the neighboring Carmax, at which I went right beforehand and was thoroughly unimpressed. The Carmax salesman was exactly that: just trying to push things on me rapidly without taking time to make sure I understood or heard him, and after driving a very overpriced vehicle at Carmax which was of far less quality than the one I purchased at Drive Time, I would say that Drive Time (which appears humbler and of less stock than Carmax), blew them out of the water. I would recommend this Drive Time and all its staff I've met (particularly Stephen) to anyone out there who just wants an honest experience and a decent car. Awesome job Stephen and everyone, and thank you so much for my incredible car!

    6 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 14, 2021

    I bought my 1st car at DriveTime and had SUCH AN incredible experience with Marshall ** of the Athens Georgia drivetime location that I absolutely refused to deal with any other employee for my second purchase and even held off on my purchase and scheduled my day off to go to drivetime when Marshall was working. Not that the other employees were anything but incredibly friendly and helpful...it's just that Marshall ** goes above and beyond to work on the customer's wants and needs to get them in a car that they both love and can afford.

    Most dealership salespeople make me feel like they're sharks in the water with the sole interest of getting the most $$ out of me possible. Marshall displays deep concern with helping me get a car to fit my budget AND. That I love. I told all my friends looking for a car..SEARCH NO FURTHER than Marshall ** at athens drivetime. You'll drive away happy and confident Guaranteed! Thanks again Marshall **. You were as always..a PLEASURE to interact with. Wish you all the best and SOMEBODY please GIVE THIS MAN A RAISE! He works hard for your company and deserves it!

    9 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 21, 2021

    Late yesterday, I had a 5pm appointment, I had arrived about 30mins early. Dealership worker “Ilia” greeted us as we were looking at a vehicle on the lot I previously seen online, she was very nice and respectful, and asked if we needed any help. I told her I was here early for an appointment I have at 5pm, she then excitedly told us to come in and she will get us started. The whole process from start to finish, then signing, was literally amazing. She literally verified all my information, she was quick, then told me the cars I could choose from and was super patient as I was making my decision. After I made my decision, she literally got us in and out within 2 1/2 hours, but part of that was because my insurance company took their sweet time getting a rep on the phone.

    Budge friendly, outstanding monthly payments, She literally made this car buy experience a one to remember, I kid you not I’ve never had a car buying experience like this, she literally help the whole way through, went over every detail and then some. Absolutely best experience hands down. BIG THANKS TO “ILIA” for an amazing encounter, and everything you’ve done and went over and beyond. There’s literally been many dealerships I been to, and none tops DriveTime experience!! If I could rate more stars I certainly would without a doubt. I highly recommend anyone that had about a $1000 or more for downpayment, should come down to DriveTime, and hope you get the same experience out of the process as I did!!!!

    5 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 20, 2022

    We were seen very quickly. We were treated very well by everyone there especially by Tequa! I want to thank you for helping us get our beautiful SUV!!! We never thought we could get such a great SUV. So far so good as they say! I appreciate Tequa very much! I took so much quicker than we thought!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 20, 2022

    Jonathan welcomed us in and was a great help. I left with my top pic of cars on the lot, it didn't take a lot of time. He even printed 2 extra copies of our insurance cards from our insurance company. Overall a tremendous experience.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 19, 2022

    I started with DriveTime in Macon but ended up purchasing in Marietta. Jeffrey my salesman and Rashena assisted me with returning my rental which they didn’t have to do. Would highly recommend any DriveTime dealership. 10/10. They are the best!

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: June 19, 2022

    Got the car yesterday, tested the battery after it failed to start after driving home, the battery is tanked. I either want a new battery or the car is coming back to you tomorrow. 1/10 experience. More words aren’t necessary to convey this message.

    DriveTime response

    Hello Declan,

    Thank you for sharing your experience with us and bringing this to our attention. We are truly sorry to hear you experienced mechanical concerns right after your purchase.

    Please know that all our vehicles are pre-owned and inspected before placing them on our lots. While they go through an inspection, we are unable to predict when future repairs may be needed. For this reason, we provide a Limited Warranty (LW) for mechanical failures within the first 30 days/1,500 miles, which covers a battery if failed. We also have an optional Vehicle Service Contract (VSC) to assist in most situations there-after. If you haven't already, we recommend you contact our warranty partner, SilverRock, at 877-584-3848 for further assistance.

    In addition to these coverages, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers the opportunity to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays).

    We certainly appreciate your feedback and apologize for any inconvenience this caused. Please reach out to our Customer Relations department at (888) 290-0148 should you have any questions.

    Respectfully,

    DriveTime Customer Relations

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: June 19, 2022

    Tony was very great. He took the time and was very honest and very helpful. Understood what I needed and listened to what I said. I recommend using DriveTime for my next purchase in the future. I will recommend others that are looking for a vehicle and looking for honest people.

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    DriveTime Company Information

    Social media:
    Company Name:
    DriveTime
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    1720 West Rio Salado
    City:
    Tempe
    State/Province:
    AZ
    Postal Code:
    85281
    Country:
    United States
    Website:
    www.drivetime.com

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