DriveTime Reviews

I finally had the car I've always wanted, it was perfect. All the features I wanted, the size I needed for my family, AND it was a beautiful, bright red. Unfortunately, it was not meant to be. 30 days after my purchase, while on my way to the grocery store, someone hit me. Listen, I don't have a lot of money, I was pushing it with the new car, but I really worked hard and wanted it. I knew this process of totaling out my new baby and getting the loan (of which I have yet to even make my first payment) paid off.

I walked in on Saturday afternoon after going online n getting approved. I was met by Enrique he asked me what I was looking for so I let him know what I saw on the site and what I wanted. He let me n my husband go for a test drive. After getting back we started all the paperwork but unfortunately I left without my new car BC of no fault of the dealership I didn't bring everything I needed.

I love this place. I filled out my application online and had a call the next hour and was happy that they set me up with an appointment and then I had some questions and the manager called me and answered all my questions and concerns and he told me what my down payment was and my monthly payment would be and he hit it right on the first try and they are up front and honest about anything they tell you and they treat you like family. Only thing was in the car lot for a while but it was a good experience just I drove a long way to get the car I wanted and it was there and got me in my new car when no one else could. They do everything to get you in the car you want and the down payment you want, if not they try so hard and they promised me I would drive off the lot with a car and I did just that. The staff is very nice and respectful and they take care of you. Free coffee, water, cookies while you wait.

It was a wonderful buying experience typical of the time it takes to get a car. We were there for about 3 and 1/2 hours. Belinda was wonderful. We went to the one out on McKnight Road in Pittsburgh Pennsylvania. The only problem that I would have to say needs to be addressed was I did give her my pay stub and my pay situation which is the most legit job I've ever had LOL. But apparently the pay stub looked phony to them and I put my money on a prepaid card even though I do have a bank account and I do that for personal reasons, but the financing company really gave her a hard time about proving my pay stub and that it was actually going on my card which we had proof of but they wanted her to jump through all these hoops and cut and paste certain parts of the bank statement and I use Bluebird by American Express.

My recent experience purchasing my vehicle was good overall. The customer service was good and the process was seamless. My only complaint would be the cleanliness of the vehicle. Records show the car arrived on 1/23/25 and I test-drove the car on 1/25 and purchased the vehicle on 1/27 in the evening. Given that timeline, I would have expected the vehicle to be cleaner but it was not. The car was barely vacuumed and still dirty on the inside. Cupholders had caked on dirt which looked like it was not even attempted to be cleaned. A large white stain was still on the seatbelt in the back as well and the trunk was covered in a layer of dirt that we easily vacuumed. We even found a used vape pen which could have easily been removed if the car was cleaned better. The outside was also covered in dirt.

Tyler & the entire staff was awesome. From the GM, Assistant GM & the entire sales staff was first class. Would highly recommend. They made the experience very easy & with options that best fit one's budget. Very courteous & professional. Very simple & straightforward process.

Yes, I will join the ranks of satisfied customers. I have very good impressions from visiting this car dealership. The staff was friendly and helpful, taking the time to answer all my questions. They made sure that I understood all the details and helped me feel comfortable throughout the process. Overall, I am happy with the service and recommend them to others.

No option for 0 stars. I was told about prior wreck damage after the lease was signed. It was spoken of lightly. After closer inspection, prior damage was significant. 8 months after purchase had to get a new engine (warranty only allowed used engine). A few months after that, I had to buy a new battery (1 year after purchase). Currently dealing with possible wiring issues. Vehicle cuts off at any time, rarely starts on 1st attempt. (This is the 2nd attempt to fix this issue) 😡 This company uses predatory practices & needs to be investigated. Can’t get out of this high interest contract. Additions don’t work (i e, vehicle location). Customer service is horrible and deceptive.

I bought a car in March and had to return it because the window stopped working and wouldn’t go all the way up. They told me it wasn’t covered under warranty. Now, 7 months later, the brand new battery they installed before the test drive is dead, and they’re saying it’s not covered under anything.

In all my years of buying cars, this was indeed my best experience. Purchasing a car should be a fun experience, but many dealerships take away the excitement leaving you wondering if you will even be able to afford the car you want to drive. With DriveTime I received a large amount of keys, and was told to go pick your vehicle. No salesperson following you, you are given the opportunity to really enjoy the experience. I found a car, and to my surprise within an hour or two I was on my way home with my new vehicle. Very pleasant staff, very affordable prices and when they say to “Pick your down payment “ that’s what they mean. I have found a dealership that I will be dealing with from now on, thank you!!