DriveTime Reviews

I finally had the car I've always wanted, it was perfect. All the features I wanted, the size I needed for my family, AND it was a beautiful, bright red. Unfortunately, it was not meant to be. 30 days after my purchase, while on my way to the grocery store, someone hit me. Listen, I don't have a lot of money, I was pushing it with the new car, but I really worked hard and wanted it. I knew this process of totaling out my new baby and getting the loan (of which I have yet to even make my first payment) paid off.

I walked in on Saturday afternoon after going online n getting approved. I was met by Enrique he asked me what I was looking for so I let him know what I saw on the site and what I wanted. He let me n my husband go for a test drive. After getting back we started all the paperwork but unfortunately I left without my new car BC of no fault of the dealership I didn't bring everything I needed.

I love this place. I filled out my application online and had a call the next hour and was happy that they set me up with an appointment and then I had some questions and the manager called me and answered all my questions and concerns and he told me what my down payment was and my monthly payment would be and he hit it right on the first try and they are up front and honest about anything they tell you and they treat you like family. Only thing was in the car lot for a while but it was a good experience just I drove a long way to get the car I wanted and it was there and got me in my new car when no one else could. They do everything to get you in the car you want and the down payment you want, if not they try so hard and they promised me I would drive off the lot with a car and I did just that. The staff is very nice and respectful and they take care of you. Free coffee, water, cookies while you wait.

It was a wonderful buying experience typical of the time it takes to get a car. We were there for about 3 and 1/2 hours. Belinda was wonderful. We went to the one out on McKnight Road in Pittsburgh Pennsylvania. The only problem that I would have to say needs to be addressed was I did give her my pay stub and my pay situation which is the most legit job I've ever had LOL. But apparently the pay stub looked phony to them and I put my money on a prepaid card even though I do have a bank account and I do that for personal reasons, but the financing company really gave her a hard time about proving my pay stub and that it was actually going on my card which we had proof of but they wanted her to jump through all these hoops and cut and paste certain parts of the bank statement and I use Bluebird by American Express.

My recent experience purchasing my vehicle was good overall. The customer service was good and the process was seamless. My only complaint would be the cleanliness of the vehicle. Records show the car arrived on 1/23/25 and I test-drove the car on 1/25 and purchased the vehicle on 1/27 in the evening. Given that timeline, I would have expected the vehicle to be cleaner but it was not. The car was barely vacuumed and still dirty on the inside. Cupholders had caked on dirt which looked like it was not even attempted to be cleaned. A large white stain was still on the seatbelt in the back as well and the trunk was covered in a layer of dirt that we easily vacuumed. We even found a used vape pen which could have easily been removed if the car was cleaned better. The outside was also covered in dirt.

Awesome customer service, friendly and polite. Couldn't say enough about the process, low down payment and good deal. Good 50000mi warranty on drive train, 30000mi on all else. Had a great experience with sales associate and was treated well. Would recommend Drivetime to others.

I couldn’t write a well enough post for this company. I walked in after viewings a large selection of vehicles on the website. I arrived greeted with smiles and friendly help. The process was seamless and super helpful staff in all areas not competing with each other but helping hands everywhere. I test drove and was blown away. Newer, low, I mean super low miles, full size suv. I was so impressed with that vehicle I was ready to make it mine and it happened thanks to amazing staff and easy website and process. And to top it off my mom was out shopping with us that day and she took a new Honda home as well And she couldn’t be more excited and happy about Drive Time.

I had one of the best experiences I’ve ever had thanks to Ms. **, very sweet lady. She made my experience very smooth and very easy process for my son and I. I would recommend DriveTime to anyone. Ms. ** even reached out to me a few days after, to ensure I wasn’t having any issues with my new vehicle.

Well, I’ll probably never buy a car from you again and I definitely will not recommend anybody purchase a car from you. The staff was friendly. The staff did their job. The cars were dirty and thousands of dollars of extra charges were added to my car without being explained to me. This is not good. I’m actually quite pissed off because I asked about the low Jack and told him I did not want it. He said it was part of the package and then I looked later on and there’s a huge charge for it. You guys add it so many hidden fees without explaining it I thought there was laws against that, but anyways never never again.

Our family's experience was amazing! Sabrina, Sherrod, Brandon and Israel were great! They made us feel like family! Every thing was explained in full detail. My blood sugar dropped while I was there, and I needed sweets. Everyone was offering me assistance with snacks and I recovered quickly. They helped my daughter purchase her first vehicle with so much ease! I recommend DriveTime to everyone that's looking for a good vehicle and that prefer a family oriented atmosphere!