CarMax Reviews

Not my first rodeo with Carmax but still the most pleasant place to buy or sell a car—wish other dealers would take note. In the past, I would have to go to the store to start the sale process but now I got my initial appraisal online. Still good for a week. If you evaluate your car honestly, it works. Made an appointment, was done in less than an hour, walked out with my check. Happy camper. We have done business with them in Sacramento in the past but it has been Pleasant Hill for the past ten years and it’s always pleasant people and no pressure.

This my experience with Carmax. I had previously bought a couple cars from them and loved the process of no haggle or sales person coming up to me to annoy. Fast forward a couple years and returned to purchase another car and this is where Carmax shined like I've never seen a car lot ever do. I had a run of bad luck issues. This was NOT a Carmax problem or a me problem, these cars are used and stuff will go wrong. I had a few issue right off the bat and the sales manager and others worked with me, even past the 10 day return mark and asked what I wanted to do so I can be happy. I traded up to a different car and was super happy.

The CarMax car buying experience was exceptional. It was the easiest and most convenient car purchase I have ever made. I did not have to spend hours waiting at a traditional dealership, as I was able to complete the entire process from the comfort of my own home. The best part was that my vehicle was delivered directly to my front door. Throughout the process, a kind and attentive representative provided me with regular updates on the status of my vehicle prior to delivery. Based on this seamless and hassle-free experience

I took my son to Carmax yesterday to purchase his first vehicle. First I want to say that one of the main reasons that I will shop at Carmax again is because they don’t try to hustle you and keep you in there all day and make you pay an outrageous amount in finance charges if it isn’t necessary. I have good credit so I got a good finance rate. That will vary depending on credit so if your credit is not as good, then I’m sure you’ll have a higher finance rate either way, we were in and out of there within three hours. My son knew what he wanted. We got the car, we left. We got about 10 minutes down the road and there was an issue with the car. I called Carmax they had it towed back to their place. We went back and decided we wanted to get a different car.

Man, people say I'm not sure about Carmax, but this doesn't really apply to me at all, I am 100% all in with Carmax. I purchased a 2007 Ford Escape, it had a warranty on it. And it need to new ignition coils, they replaced those ignition coils and I drove that truck for 15 years. I just traded it in with zero check engine lights on; for a newer Escape, which is getting the engine replaced because it had a few issues. Not Carmax fault at all, they didn't know where this vehicle came from; as it was shipped from the East Coast, or the vehicle's history; except what was stated in the transfers.

We bought a 2024 Kia Sportage with 17k for miles. At 34k the rear shocks have broke 3x and Car Max said it was on us. Filing a "lemon" complaint and a Better Business Bureau against Car Max. Stay away

I am the lien holder on a car the previous owner sold the car to Carmax and carmax refused to pay off the lien and gave the owner all the money. He then paid me with a bad check. Now carmax refuses to do anything about it. The lien is still on the car title so whoever they sell it to will have to deal with this as well.

Do not go to CarMax in Melbourne Fl. Made an appointment for my trade in appraisal. I asked specifically If the car I was looking at was already there because I needed to see if I fit in the car since I'm so short and test drive it. Nick said yes it is. So we drove an hr to get there. Not only the car was not there they didn't have models for the exact same car in a different color which I did not want but still nothing was there. He said they can transfer from the other store. I said, "You Nick said it was here. If you had to transfer it for me to test drive it you should have told me before we drove an hour there because we still had to drive an hour back." So needless to say I did not stay for the appraisal. I told Nick he was a horrible salesperson and he lies and I will never be back to any CarMax ever again.

They lie about you are approved then once you get there make up a bunch bullcrap. Very unprofessional. Need lot of improvement especially in finance department and salesman area. Stop all the lies y'all tell.

I recently had to turn down the opportunity to buy a car that was everything we were looking for. It was stated to have had minor damage (usually cosmetic). It was easy to ship through CarMax and worth losing the shipping fee if we didn’t like the car for any reason. Also, they guaranteed they don’t sell cars with structural damage. I had very pleasant experiences with everyone on the phone and in store. When I took the car for the 24 hour test drive, I took it to our mechanic who showed me how it was leaking transmission fluid, how lines on the body were off, underneath had been spray painted from front to bag, and there was evidence that it had all been taken apart and many more issues. The staff were very apologetic and even refunded me the shipping fee. One guy told me that one must have slipped through the cracks and it will probably be shipped to auction. Two days later, I see it advertised on CarMax for the same price. Very disappointing. :(