CarMax Reviews

My husband and I was so pleased by how the customer service was and how professional everyone was especially the person we worked with on today.. His name was Naajer he was very professional. He was right on board with everything and even his manager he was on top of everything to where everything was going smoothly… We also was able to hold conversations with others as well to where was very friendly as well… We was all smiles and was shocked how well behaved our daughters was… We would recommend Carmax to anyone..

We had a very positive experience buying a car with CarMax. One thing I appreciated is that if you see a car you like and reserve it, they actually reserve it for you and don't sell it to someone else before you get there (and they actually have the car, it's not just up there to draw you in). Also, there was an issue with the key and they resolved it 100%. And there's no pressure and no haggling. I would definitely buy a car through them again.

While looking for a used car, our salesman Bruce was no pressure at all. He explained how the car inventory was organized in the lot and was available for any questions we had. The following morning we returned and test drove the car we were interested in.. Within a few minutes we were approved for the loan and signing documents. My only complaint at all was the very low trade-in price offered for our car, but we still bought our new car and love it! Thanks, Shane & Annette **

Not my first rodeo with Carmax but still the most pleasant place to buy or sell a car—wish other dealers would take note. In the past, I would have to go to the store to start the sale process but now I got my initial appraisal online. Still good for a week. If you evaluate your car honestly, it works. Made an appointment, was done in less than an hour, walked out with my check. Happy camper. We have done business with them in Sacramento in the past but it has been Pleasant Hill for the past ten years and it’s always pleasant people and no pressure.

This my experience with Carmax. I had previously bought a couple cars from them and loved the process of no haggle or sales person coming up to me to annoy. Fast forward a couple years and returned to purchase another car and this is where Carmax shined like I've never seen a car lot ever do. I had a run of bad luck issues. This was NOT a Carmax problem or a me problem, these cars are used and stuff will go wrong. I had a few issue right off the bat and the sales manager and others worked with me, even past the 10 day return mark and asked what I wanted to do so I can be happy. I traded up to a different car and was super happy.

On 12/13/2025 I scheduled a test drive for a 1500 Silverado (Stock# 28107840) for 8pm. I arrived at the Murrieta store at 5:40pm early because I was thinking about the workers and did not want to be there late. They checked me in. Whiling browsing the lot waiting at 5:51pm I was contacted by “Griffin” to help me. After doing the paperwork (ID and Insurance) for the test drive I was informed by Griffin that unfortunately he can’t (or didn’t want to) retrieve the truck from the “Bullpen” because it parked in a gridlock of other vehicles. (As if the truck was purposely being hidden). Thankfully I am very understanding I agreed to just look at it and Griffin even let me sit inside and turn on the truck. It was dark so it was quick walk around and visual inspection. After so we began to walk back into the store and begin speaking about numbers. We agreed to reschedule for tomorrow morning (12/14/2025 @ 11am) because it was getting late.

When purchasing a vehicle with CarMax, make sure to check the blue book value on the vehicle or you will have issues refinancing or trading. I purchased a 2018 Audit Q5 in 2022 (clearly below blue book- I didn't check) and was only offered CarMax financing at the time. I was so excited to purchase this vehicle, and I signed thinking I could refinance later. I attempted on several occasions to refinance with another lender unsuccessfully. My payoff was over $10,000.00 to $15,000.00 more than the car was considered to be valued at. I would be required to come out of pocket 10,000-$15,000.00 (depending on the lender approval) in order to refinance my vehicle.

I don’t even know where to start. After taking 15 days to get to the location I was supposed to be picking the car up (was 10 miles down the road in Winston Salem for 7 days but I was told I could not see it there) anyway, the car finally reached the Greensboro destination but they wouldn’t let me see it, said it was in the shop, turned out it had some hood damage. That turned into, oh the whole top of the car is damaged. It took another 3 weeks to get the car “fixed”’. In that time, I got nervous about what’s really going on, but I got A LOT INVESTED in this damn car at this point. Lost the sale on one that I was trying to decide between, 12,000 less dollars but about 18,000 more miles.

I was very pleased with the customer service and how quickly I was able to make a purchase of a car that I LOVE. Mike ** in Augusta, GA is a true professional and made my visit to Carmax a total pleasure and I am very happy with my 2017 Infiniti QX50. I recommend Carmax to anyone searching for a car. Thank you CARMAX!

I bought a car from Carmax on the corner of Ulmerton Road and US 19. The salesman’s name was Robert. I explained to him that I did not want a third company for a warranty. He assured me that Carmax goes through their cars and that the warranty I was getting if I went through Carmax, I would pay 350 if I went anywhere else I would have to pay 400 and everything else would be covered. After seven months to transmission started downshifting hard I called Carmax. They said they would not work on the car. After more searching and trying to figure out who would fix my car, it comes out to be that my warranty will only pay a percentage of whatever it cost to fix. I took the car to AutoNation Ford on 34th St. in Saint Pete they want $11,000 for the transmission. The third-party warranty would only pay $7500.