CarMax Reviews

The way car buying should be! I saw Jahir ** in Norwood, MA for a car I purchased this past August. I had been browsing online for a few weeks and found the best option from CarMax (sent from another state for a reasonable price). I chose CarMax because I heard a good review as CarMax for a company from someone else. I found a car I was looking for which was 1) an older model 2) less mileage 3) a price I could afford 4) given a decent price to trade in for my then current car. I still love my new car now!! It's hybrid/electric and had definitely been taken care of previously. I feel I did not get as much for the car I traded in however it was old and had a lot of miles on it. It was nice I arrived for the test drive, spoke with Jahir about this process, and easily found myself a great deal. I hope to have this car as long as I can and will return as a customer if I can!

I bought a vehicle from Carmax less than a year ago. The car had some issues that were addressed. I took the vehicle to the local Carmax which would have been in Inglewood, CA. LAX location. The vehicle was there for 5 weeks, once repairs were complete I took the vehicle home. My family and I started to drive to Nashville, TN. On I40 in Wnslow, AZ the vehicle broke down was told the oil line was not installed correctly. I have been calling Carmax since 11.20.2025 and I have been told so many different stories. I contacted the business office, the corporate office and finally the service manager from the Inglewood location calls me back on 12.29.2025, almost 6 weeks after the vehicle broke down and calling the office and leaving message for him.

Yesterday I had my first experience with CarMax after hearing positive reviews. I met with Anna at the Ocala Florida store to sell my 2008 Prius and purchase a car for my daughter. I had an appointment and at the appointment time I met with Anna. My daughter had pre selected several cars that she was interested in testing. Anna arranged for her test drive while I pursued the sale of the Prius. Anna was very professional and explained the process. She offered what I thought was a very fair price. My daughter liked the car and we went through the purchase agreement. Anna explained everything in great detail. This was the most positive car buy/selling experience I have ever had. I would recommend CarMax to anyone in the market for a quality used vehicle. Doug ** The Villages, FL

We had such a positive experience buying a vehicle at Carmax in Katy. The whole process was fast and easy. They even shipped our car from a different Carmax location a few days after placing the order online. Both my husband and I were so impressed. We feel like they have changed the car buying experience. We loved every single aspect of it. Their customer service is great. The sales team is not pushy in any way. We had to bring it in recently for an issue it was having with the camera. Byron ** who works in the service department was unbelievably kind. He checked everything we listed and fixed it free of charge! We were seriously shocked. We decided that we would only buy from Carmax going forward.

This my experience with Carmax. I had previously bought a couple cars from them and loved the process of no haggle or sales person coming up to me to annoy. Fast forward a couple years and returned to purchase another car and this is where Carmax shined like I've never seen a car lot ever do. I had a run of bad luck issues. This was NOT a Carmax problem or a me problem, these cars are used and stuff will go wrong. I had a few issue right off the bat and the sales manager and others worked with me, even past the 10 day return mark and asked what I wanted to do so I can be happy. I traded up to a different car and was super happy.

CarMax only provides you with Experian Autocheck vehicle history report. Make sure to ask for CARFAX report or you personally pay and buy it to make sure you have all information regarding the vehicle history. CARFAX is more credible and provides you with more detailed and comprehensive information. The Autocheck may lack critical information (like history of damage).

Very disappointed with the service from David **. Even with an approved car purchase, we were left waiting while they entertained other customers who came later. Unprofessional and disrespectful of the time and effort we put into preparing our documents. I can’t recommend CarMax based on this experience.

I had requested email notification when the car of my choice became available, which is a red 2020 Toyota Avalon. I received an email on Friday, Feb. 27 that what I wanted was available in Garland, Texas (stock #28421960). On Saturday, I "reserved" this car. I then called my local Carmax dealership in Murfreesboro, TN & made an appointment for the next day at noon (March 1) to discuss the particulars of purchasing this car. When I arrived for my appointment, I was told that this car had already been purchased!! It had been sold in Garland, even though I had "reserved" it. So, the reserved process means absolutely nothing. I will not be patronizing a Carmax business again.

I brought my children to CarMax in Fayetteville, NC to trade in their SUV. We were 1 of 9 people sitting in the middle of the floor's waiting area for over 15 minutes. My son had to get up and go and find a Salesman to help us out. Not one of the many employees that were either sitting around or standing around on their cellphones, made one attempt to not only say "Hello" or come and ask any of the 9 customers if anyone needed anything. I felt like we were sitting at DSS waiting on Food stamps. I found the manager of CarMax to let him know that I was so upset that I didn't want to sit in the building anymore, and if were not for the fact that my children needed to upgrade their vehicles, I would NOT recommend ANYONE come to the CarMax in Fayetteville, NC.

They sold me a car with a faulty brake light and headlight electrical system that acted up immediately after purchasing the vehicle, and they refused to fix it, even when it was under warranty. Then, they sold me GAP insurance through a 3rd Party company unaffiliated with Carmax or my financing company, and they told me it would last me for the lifetime of my vehicle ownership, even after refinancing.