Consumer Complaints and Reviews
We took our 2008 nissan in for ac repairs covered under an extended warranty. The repair required the dash be removed. When we got the car back there were cracks in the dash which were not there before. The service dept. did call us while the car was there (over a week) and said there were cracks before the repairs. When we picked up the car we could not believe what we saw, the cracks were very visible and definitely not there before. We expressed our concerns to the service dept. and it was their word against ours. They denied doing the damage and would not make it right. Leaving us stuck and very dissatisfied. To replace the dash is 2500.00 to 3000.00. The car and warranty are under my fiancee's name, cheryl **.
I purchased a 2011 chevy Malibu from the Merriam Kansas location, and I must say my agent Matt ** was absolutely amazing. I was in a nasty situation with a buy here pay here car, and he was able to help walk me step by step through the process of getting a new car within my budget. He was so patient with me while I got everything together, even the down payment I was needing. He helped me understand how lenders work, how car values and such work and what would be best for my credit and approval process. He followed up and responded immediately to every request I was working on to get me approved. He treated me and my family so kind!!!
Scott in the business center did a fantastic job of going over my paperwork. Needless to say I am able to give my previous 2002 gmc Envoy leased car back to the car lot and was able to drive away in a awesome new car that I am paying towards ownership now! This location was very professional and I am so happy with my decision to purchase from them! MATT DESERVES ANOTHER STAR AWARD ON HIS CUSTOMER SERVICE AS WELL!!!
I had a couple issues with my Cadillac Escalade and brought it to Carmax where I purchased the vehicle from. I purchased the extended warranty and told them the list of repairs I needed. First day they called and said they had to jump my vehicle and need to replace the battery. I already checked it and it was fine before I took it there. I declined the repair. They call everyday updating on their progress which is good. After they had my vehicle for 8 days they did a test drive and after the repairs of the power steering pump and lines, window switch, gas cap and evap sensor, and shocks and ride height sensors. They said my brakes and rotors need to be replaced and again they only have about 10,000 miles on them. They also said now the ABS light is on and the motor is idling rough. After speaking to a manager who said quote things happen could have been low on gas and some bad gas got put in it. I did not take this well.
So they went back over the vehicle and found that the mechanic broke a ground wire causing these issues. So after 14 days without my vehicle and no loaner they called and said it was done. I went to pick up my vehicle and opened the door and my white leather door panel and handles my driver side carpet and floor mat and door sill plate and seatbelt are covered in grease marks. I went in and grabbed a manager and showed them. They grabbed a gentlemen that took it back and cleaned it. 40 minutes later I get it back and he shows me an ink stain on my door handle that he cannot get out that was not there when I dropped it off and the seat belt is still stained.
So now my stepson is late for his birthday party by an hour because of all this and the manager is not there. The gentleman went and got another manager and she came out and looked. She said that she will talk to the first manager about this and took pics and try to set up to come back and clean it again. So now they want me to bring it back and waste more of my time with no compensation for all the extra time it has cost me. Will be my last trip and purchase from Carmax and will make my experience well known to everyone.
This is for the Tampa Fl Carmax location. Picked up a 2007 Acura TL with 30k, Before completing the purchase I did a google check to see what type of issues the car might have and to make sure the Carmax/Aftermarket Warranty would cover them. Couple of things I found were dash cracking & electrical system problems. I was told at time of sale the warranty would cover it. 5 years later and dash is cracked and warranty will not cover it. Carmax lied to make the sale. I should have called the warranty company in advance to make sure all the info was correct.
I just did an appraisal of a 2009 Ford King Ranch truck with all the options and 99100 miles on it, and the appraiser at this Carmax store in San Antonio, Tx, calculated it at $15000.00. Carmax in Austin, Tx has a similar truck - a 2012 Ford King Ranch truck with 117,000 miles (18K miles more than mine) and priced at $27998.00!! The last conversation I had with a Carmax rep in 2015, he told me that the average profit for Carmax was around $1800 to $2000 per vehicle, which is around 10 to 13% profit, very standard in vehicles profit margins. I did sell a mazda CX-5 to Carmax and did get a competitive offer in 2015, which for the rapidity of the transaction, all went pretty good.
So there has to be some kind of new corporate protocol to make store managers low ball these vehicles. No way a truck like this is worth 66% less than the market value of carguru -which has it at an average of $22700, and specially when they have a 2012 Kingranch truck with 117 K miles at $27998. This means now Carmax wants to make a profit margin in vehicles for 50% +, this is way out of line with consumer guidelines. The weird aspect of all of this is that the Carmax rep gave me 2 offers, one for Carmax at $15,000 and one from Kelly book at $12000.00!!! What was this all about? another drop of 25% from a partner? Why would they do that!! Never seen this kind of behavior before from a Dealer. There has to be a new company protocol in abusing the public in a manner where the average person doesn’t know anything about car values.
I was sitting next to an elderly couple, probably in their middle 70's, and the sales person was driving the whole process to a point of making them buy a car that was way above the average car price. I wanted to step in and advise this couple, but I didn’t. There was another couple with a baby child, they must have been in their early 20’s, and they also looked like spooked deer. So sad to see this kind of car sales tactics coming from Carmax- a company that was founded with the mind set of not bullying the public to buy cars with excessive tactics. Hopefully the consumers will be more informed with this kind of reviews, as to the new corporate management actions.
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We purchased a 2011 Smart For2 from the Memphis Carmax a little over 2 years ago. I've never bought from them as they seem to be a little higher priced than other local used car dealers. I never buy an extended warranty as these are usually just cash sources for the warranty companies and the dealers that sell them. Since this was my wife's car, I bought it. I was correct in assuming it was a bad decision. Soon after we purchased the car a loud noise would come from the front hood area. Since the engine for this car is in the rear, it could only be a fan rubbing. Since I bought the warranty I decided to use it. (Sidebar: everything about using an extended warranty usually comes with a lot of aggravation. This makes you think twice before using it again.)
They gave us a loaner car and took ours in the shop. Of course they couldn't fix it. They sent it out to another shop. They couldn't fix anything. We got the car back saying "These cars just make that noise". After a few months the noise stopped. But in traffic or sitting at a traffic light the AC would stop working and after enough time the car would overheat, giving a CEL as well. So back to Carmax. This again was several months into having this car. They gave us another loaner but still couldn't fix ours. After having our car at least a week, they told us they had to send it to the Smart dealer in Nashville. Went back to sign more paperwork for this. It was another week before I called to see what was the prognosis. It hadn't left Memphis yet.
So after 2 months, they call saying the cars back, they couldn't find anything wrong with it after clearing the trouble code. "These cars just run hot". So it's been 2 years without AC in traffic or lights and running hot. Until it quit alongside our local interstate 2 weeks ago. No start. So back to Carmax. And yes again they can't work on it. Only this time when I'm told it needs to go back to Nashville, it's going to cost $650 up front to transport it there because the last time they sent a Smart to the Nashville dealership, Maxcare denied the claim. No information on that but they wanted the money up front.
So after many calls and Facebook posts complaining about this, they finally say they will pick up the cost (if I want to look at a car on the Nashville Carmax lot they will ship it to Memphis for free) but no matter how long it takes for all this to take place, they aren't giving us a loaner car. We can't do without a car that long. They don't care! So I find a shop nearby that can look at the car. Carmax couldn't find this. Now they want to ship it there to see if Maxcare will honor the warranty. But it's been 2 weeks and it's still at the Memphis Carmax for all I know. And of course I'm going to be very mad if my claim is denied. We've taken good care of this car and tried to get Carmax to fix this problem all along. But to no avail. I will never buy from these crooks again. Their customer service is nonexistent after they have your money.
I was interested in a car that I saw through CarMax. There wasn't a transfer fee so I ordered it. I wanted to see what interest rate I could get with them so I filled out one of their online quote applications. After sending it in, I heard nothing via email or phone indicating that the car was ordered or a follow-up on the finance quote. I got a notification alert from the security companies that I have watching my credit and they indicated that there was a change to my report. My score is really good, like 850 or so. Anyway, I logged into my security account only to find out that CarMax had pulled not one but two HARD (not soft) inquiries on my credit report!!! I hadn't met with anyone, never talked of buying the car... I can see a soft inquiry in order to give me a general quote for rate but they pulled a hard inquiry as if I was preparing to purchase the vehicle.
I called CarMax Auto Finance and they couldn't find my social security number and made several different excuses as to how this happened. All I cared about was them contacting the three credit agencies and telling them they made a mistake. She said she could do that but that I would also have to follow up with them. Seriously? They created this mess, the evidence was there yet they were in denial that they did anything. That was two weeks ago that I inquired about the car with still no contact from CarMax either phone or email. Unbelievable. I used to love the ease of CarMax and I've bought several cars from them but after this last episode, I'm done with them.
If I could give 0 stars, I would. I like to pay a little extra every month towards my principal balance, that way I can shave off a few payments at the end. I've never had an issue with this in the past with previous auto finance companies: when making a payment online there is an option for additional amounts to pay towards the principal balance. However, Carmax does not have this option. Any additional amount you pay just goes towards reducing the next month's payment. If you want anything extra to go towards the principal balance, you have to call customer service EVERY MONTH after the payment posts and have them move the extra amount to the principal balance. So instead of having it as an option on their website, I have to waste my time & theirs by calling in every month. I will be taking my business elsewhere.
I bought a car from Carmax back in April 2016. It is actually a Chrysler town and country 2011 model. It only has 56 plus thousand miles on it. And now my car has these electrical problems on them. My car won't start at all. It only had a 45 day warranty. I couldn't afford their so call extended warranty without a bigger car payment attached to it. Now my car won't start. They wouldn't give me a loaner car for the inconvenience. Plus on top of that They wouldn't look at it for almost 10 days. I have 4 children that I need to take to school and me for work. Then I was told that all the cars for carmax are former rentals cars from car rentals place. So this is why so many people have problems with their vehicles. It is all set up to fail in the automotive industry. It's all about money. I wouldn't recommend carmax to anyone ever.
I took my truck to Carmax with the intentions of trading it in on one of their high-priced cars. I had a NADA report that said my truck was worth $10,500 trade-in value, in the condition that it is in and with the mileage it has. They offered me $3000. I thought they were kidding. I tried to speak to the manager about it and he basically insulted me and insinuated that my truck was a piece of crap. I thought these guys were supposed to be basically fair and honest, but clearly I was wrong.
I made an appointment at Carmax because I was told by a friend to go there, I could get financing. I ended up cancelling the appointment but now I'm getting rejection letters for credit in the mail! I didn't give them permission to run my credit as I didn't go to the dealership. I think this is illegal and am contacting an attorney.
I purchased a 2013 vehicle from CARMAX, July 2015. Started to have problems a year later. I didn't expect to have car problems so soon, since "CARMAX don't sell lemon cars" so they say. Fortunately, I purchased the extended warranty for it but I have to still put down money for the repairs and I still owe $17,000.00. I will never recommend people to buy at any CARMAX dealership. If I would have known about their cars I would have bought a new vehicle at a different dealership.
My car was promised to arrive in Tallahassee in 7 days. I was called in 6 days, left a voice-mail that my car had arrived and invited to come down and get it. I had my old car towed away that night to get the car insurance settlement, and started the 3-day clock I was allotted on a complimentary rental car. Upon arriving at the dealership the next day, I was met with blank stares. I left all the information on the car needed to identify and locate it, but they didn't track it down. I finally did so myself the next afternoon. It was sent to Tupelo instead of Tallahassee... some mistake with the routing agent failing to check the correct store code. I was then charged $300 to get the car transferred from Tupelo to Tallahassee, in "14 days" or less. No call back by the 14th day, and I confirmed the car was not yet in Tallahassee.
On day 15 I tracked down the Tupelo office staff member, and they confirmed that the transfer order had been put in, but would not say if it had been initiated, promising to "call me back by 9:00 PM that night". As noted in the experience above, I got no callback whatsoever. I had previously been planning to buy at Carmax, and also purchase an extended warranty with them in excess of $1,300. But given this example of their customer service profile, I decided to cut bait at that point, and just "eat" the transfer fees I had paid out. I located another comparable deal on the car I wanted through another company, and just drove the 180 miles I needed to go and pick it up myself. No more trusting nonrefundable, unguaranteed transfer fees!
I bought a 2009 Chevy Traverse in August 2014. Within 10 minutes of leaving the dealership I heard grinding noises while driving. Got home and had my husband drive it to see if he could hear/feel it. As we backed out of the driveway, brakes locked up and car didn't want to stop. Went back to Carmax immediately. They kept my car for almost 2 weeks and put me in a loaner. The day I picked my car up, still had issues. Called and spoke to a manager and informed them I wanted to return the car under the "5 day return policy" and was informed it had already excesses that time frame even though the car was actually in my possession for less than 2 hours. Returned to the dealership and was put in another loaner car while they had my car another few weeks.
The issue was supposed to be fixed but then I realized my AC was working only sometimes. I decided I didn't trust Carmax anymore and had my uncle who is a mechanic take a look at the car as well as a friend of the family and both said my compressor needed to be replaced as well as telling me there was previous work done to the transmission and clamps were holding wires together. I was also informed that there was significant rust underneath my hood almost to the point of unsafe. They pulled up my car history and found the car was purchased from up north, which they both suspected given the amount of rust that was present.
I've contacted Carmax numerous times and asked them to make this right and I'm told I can sell them back the car and pay the difference in negative equity, which at this point is over 10,000 dollars!! This car should've never been on the lot for sale, it is unsafe and I have to drive my 4 children around in it daily. On top of all of the other issues, one of our seats is not usable because the seat belt doesn't work. I will never buy another car from this dealership. I'd be happy if the company went under! They're crooked and sell lemons on a daily basis!!
My intent in writing this note is to inform all current and potential buyers of the complete and total failure of Carmax's auto warranty through Maxcare. Buyer beware. I will NEVER buy from Carmax again or allow anyone within earshot to buy from Carmax. Carmax does not stand behind their work and their warranty company is a joke. See below:
We purchased a 2012 Range Rover Evoque in summer of 2014 and have had little to no issues until 8/11/2016. Upon starting our vehicle, the engine sounded as if there was metal grinding in the engine. Naturally we took the vehicle to a Carmax/Maxcare approved repair shop only to find that we had a hole in our engine. Well, good news, we are under the 75,000 miles warranty so we are covered... right? Right. But that is until we, as the consumer, find out that of course Maxcare does not want to pay the $14,000 it is to replace the engine. Maxcare has us jumping through hoops to do additional diagnostics to remove the oil pan ($900 job) to determine "how many" metal shards are in the oil pan to see if metal really ran through the engine to warrant them approving the work to get a new engine.
Here's what we know now... Maxcare wants to do as little as work as possible costing them as little as possible. You see, once the repair place fixes our engine or whatever parts Maxcare approves, Maxcare is no longer responsible for the work. In CA, the repair place has to warranty their work done to my car, so they are now the responsible party if something goes wrong. Bottom line, car repair place says we need new engine and have proven that to Maxcare in the hoops Maxcare adjusters have made them jump through, Maxcare wants to fix the least amount of things possible at the lowest cost so they are no longer responsible by warranty. AND, wouldn't you know it, we're 2000 miles away from expiring the 75,000 mile warranty coverage so they just need to get through the cheapest way possible so it's no longer their issue.
Today is 8/23 and I STILL DO NOT HAVE A CAR because Maxcare is no longer answering their phones and when our repair shop asks for a "callback" the auto-generated function cuts the repair shop off the phone. I am paying $200 a week out of pocket for a rental car because Maxcare has zero sense of urgency or customer service. I'm disappointed I had to find out about warranty issues in this manner, but I certainly hope my note can convince you or someone you know to keep on driving past Car Max and purchase your car elsewhere. Awful experience and complete ripoff.
Worst car buying experience EVER! I wouldn't even give them one star but I had to give them something to write a review. Only reason I went there is they had a car I wanted; what could go wrong, right? They say they stand behind their cars, yet they told me, after throwing down $42K, to take my truck to Dodge to be fixed. The salesmen (I had two), didn't want to know me once they closed the deal; said they didn't know what to tell me.
"Management", and I use that term very loosely, knows nothing about customer service. They're contrite, rude and have a take it or leave it attitude because they don't "Negotiate". More like Carmax has systemized everything so a monkey could do the job and once something deviates from their "System" they turn into retards and clearly don't know what to do. Not to mention they lie. They even went so far as to say they're doing me a favor by giving me my original car back.
After a week of this debacle and four loaners later (one the A/C didn't work properly, the second had the airbag light on, the third wreaked of cigarette smoke and the fourth which was the best of the crop had 125K miles on it), I never actually took my "New" truck home and returned it under their five day return policy after it Sat in their lot for a week.
Now it's time to get my car back from their Matthews location (where they took it when I traded it in at the Pineville location), which they graciously scraped against a pole or wall and in essence said, it's my car now... It's my problem. Really? This was said by Chris, the Sales Manager from the Pineville location. The manager at the Matthews location was no better. They're all scum and stick together. Oh, and I still don't have my down payment refund; I swiped my debit card yet it's an act of congress to get it back. They have to "Mail me a check". Why can't they just put it back on the card like every other establishment out there? CROOKS!
In the end, I went to a Hendrick dealer; I got MUCH better loan terms, a better warranty, $1,000 more for my trade, a much better car THAT I COULD DRIVE HOME, from Cary no less without any issues... Imagine that! Not to mention, the experience at Hendrick Cadillac of Cary was a million times better and everything went as it should have. ***STAY AWAY FROM CARMAX! YOU'VE BEEN WARNED!*** #NEVERCARMAX
I was called by a rep by Juan said I was approve for the car with a down payment of 400. I was so happy 'cause I needed a car. Made appointment on Friday Aug 11, 2016. Got there at 12:00 pm. I drove from Lancaster where I reside. Mr. Juan decided to place me with Alvin awesome guy. He then approve me for 0 down on a car. Went and place the car on my insurance. This is now 5:58 pm. Alvin told me I could tell my sister to go 'cause I got the car so she don't have to wait. Well now it's 8:05 pm and now Alvin got my annual income wrong so I had to run my credit again. Now the bank is asking 415.00 down. Said okay.
At 9:02 pm the bank does not want to take my bank statement. Now I have been at Carmax from 12:00 pm and sat there for 9 hrs to be told "you are approve" to "you're not approve". Carmax close at 9 pm. Am still there 'cause I had no ride to get home. Miss a whole day of work and got a finale for not coming in on the time I was schedule. Carmax sell you dreams and lies.
I ordered a 5 Carfax report and they told me you have the right of withdraw if the service does not satisfy you. I checked two cars and surprisingly found the reports even weaker than billupgifter.se (a free website for getting used car reports in Sweden). Actually, one of those cars that I checked was my friend's that it had crashed badly but found nothing about that accident in Carfax report. The report just contains some basic information that you can easily find in many free websites in Sweden. When I asked them to return my money back, they told me: "In relation to your request, we are sorry to inform you that the reimbursement you have asked for cannot be processed because you have used 2 credits out of 5".
This was the strangest claim that I could receive from a company. They clearly mentioned in their money back guarantee that if you get 2 or fewer reports in a multiple Carfax report you can get full refund. "If the purchase you make at carfax.com does not meet your expectations, CARFAX will honor the Carfax 100% Money-back Guarantee and refund your money online."
Sold car with metal shaving in engine. They do not check their cars. My daughter was without her car for a week plus. I think they should have taking the Ford Explorer back. Do not buy from them please. If you do do not use their finance company, you will get harassed. They will call you four to five times a day. They will speak to you like youre a child with no education. Be very aware.
I found a car at the Charlotte store that had the options I wanted. It was a 4 hour drive for me to pick it up. I contacted the Charlotte store and asked the salesman to check out the appearance of the vehicle before I left my house. He called back to state it "checked out". I am on the 8th day of ownership and finding more things wrong every day. There are NUMEROUS areas of touch-up on the hood, roof, trunk lid, and bumpers that are very noticeable and should have been communicated to me. Today I discovered that the windshield is cracked which would have been a deal breaker in itself.
I contacted the manager of the store who said the salesman might not have seen all of the issues and the car would not have been on the lot if it did not meet their standards. I can see the crack. It has a sticker on top of it. It's on the driver's side so every time I see it, I will be reminded NEVER to buy another vehicle from Carmax. I feel very misled... Would be different if I had not asked for the salesman to look over the car and tell me if it had cosmetic issues. BUYER BEWARE!
I was told that it will take one to two weeks for my car to be delivered. At the end of the third week I called to find out the status of the car. NO ONE was calling me back. After 5 attempts and hearing "I will call you back in 1 hour" I ended up asking for a refund as the time frame became too long. I know someone who used to work for Carmax and found out they are trained to do this.
First off, I know someone who worked there and admits it's not what it used to be. Quality and value has gone out the window along with their customer values. I bought my car there thinking I would have a stable vehicle that will last me for many years based on Carmax being a "reputable" dealership. Management there, especially the purchasing department, do what's best for them. I bought my car there a couple years ago and thank God I bought the extended warranty because it has been in there over 15 times in the short ownership I have had with it. This last repair, in June 2016, the concern was with the brakes. I brought it in 3 times for the same problem and they couldn't figure it out so I wanted to trade it in. What did they do?? They depreciated the value of my vehicle over $8,000! Why the hell did I buy a used vehicle from them, based on their sales gimmick stating you don't take as much of the depreciation hit as a new car, straight up lies!
I would take less of a hit "investing" in a new car! They said the reason why my value was low, was because they don't make the vehicle brand anymore. Ok then why are you still selling that brand on your lot?? Second, I put less than 15k miles on it in two years and it is in better condition than when I bought it - for example new rotors, pads, tires and headlights (the ones they sold it with were foggy and they wouldn't do anything about the oxidation AND from the thousands of dollars the warranty has put into it to fix.) On my appraisal, the vehicle notes state, "welcome back vehicle is in great condition..." PLEASE TAKE MY ADVICE AND DO NOT SHOP HERE! They will rip you off. Please listen to me. I recommend investing more and get a CPO (certified Pre Owned or a vehicle that is still in warranty so you can take it directly to the dealer). Wait towards the end of the month because dealers are trying to hit their monthly goals.
Low value offer for your car, overpriced cars featured on Carmax. They give you a value for your car based on Manheim Auto Auctions then ask values 10 to 30 percent higher than NADA and KBB for their cars. I have purchased a number of cars from Carmax in the past but they no longer are a reasonable place to deal with anymore. I guess like anything else they have gotten greedy!
2 weeks ago we purchased a 2013 Chevy Cruze from Carmax in Lexington, KY. We traded in a 2002 RAV4. Carmax appraised the car for 1,000, even though the Kelly Blue Book value was 2,000 to 3,500. We took the car home and 6 days later they told us the financing fell through. We had to bring the car back. I said "Fine. Do you have MY trade in?" My trade in was in another state. They gave me the 1,000 for my trade so in my opinion they got a 3,000 dollar vehicle for 1,000. Very bad business. Will not go back there again.
I purchase a 2006 Ford mustang on March 19, 2016 and I have had to give it back 5 times already to be service. I recently just sent it in on July 5, 2016 because it wouldn't start and wires had burn under the hood by the alternator something I brought to their attention 2 months ago. They claimed they fix my car and sent it to Ford on July 12, 2016 so that Ford could an inspection on it. They called me on July 15, 2016 and said they had my car back from Ford and everything was fixed. So I went and pick my car up at 9pm and at 10pm I was broke down experiencing the same mess they were suppose to had fix. I had just paid $604 when I picked up my car... The business there sucks.
After purchasing the said vehicle in Dec 2015, I have had several repairs done on the vehicle. Within 2 months a new alternator was required, cost approximately $900.00. Following month new radiator was needed along with a thermostat $900+. This month 7/16 the air conditioning is not working and estimated costs will exceed $300.00. Lost 2 days of pay due to the situation, time in shop for repairs, stranded on highway.
On June 25th, 2016 I contacted a Carmax rep and paid 399.00 to have a car transferred from one of their stores in Fayetteville, NC. The salesperson assured that it would be a 3 to 14 day transfer. I contacted Carmax several times to find out was there a arrival date. No one could give me a answer nor would anyone return my call. 3 to 14 days turned into 3 to whenever they got ready to ship it so I decided to give them the benefit of the doubt and give them another week only to discover they had cancelled the transfer without confirming it with me and hadn't refunded my transfer fee. I have bought a total of 5 cars from Carmax. This was the worst experience because I sold a car with the expectations of the replacement car being there 3 to 14 days. Very poor customer service.
I came to CarMax to buy a used Honda CR-V. This would be the sixth car I had bought from CarMax. I was trading in a MINI Cooper that I had also bought from CarMax (same location). The appraiser told me they could not give me anything for my car because the history of my car showed that it had been totaled. This same history was on the car when they sold it to me! The car had never been totaled as this was a mistake by the insurance company. CarMax knew the information was a mistake but would not work with me at all. It was my problem. After six cars bought at this CarMax dealership, never again!
My wife and I have had almost 2 grand worth of work completed on our Infiniti with the Maxcare warranty. It has more than paid for itself and our deductible is only $50 since we bring it to Carmax, plus they pay for a rental up to 7 days. People on here complaining about tires and brakes not being covered and pothole damage, etc...either had no clue what they were buying or were sadly misinformed. This warranty covers every non wearable mechanical issue with your car. Wearable as in brakes, tires, bulbs, belts, battery, exhaust system....are not covered.
Damage from a wreck or abuse is not covered. Also body panels, paint and glass are not covered unless you're in the 30 day purchase period in which case EVERYTHING is covered. Look, if your car has a manufacturer warranty that transfers you probably do not need this additional warranty, but if you're buying a car close to or past its manufacturer warranty expiration like ours was, it's a good thing to have. We've had our remote starter replaced ($550) Bose amplifier and subwoofer replaced ($1,000) and a cam sensor replaced ($200). All covered no hassle for $50 deductible.
I purchased a 2009 Honda Accord Coupe April 2016. I was so excited when I got the car. I am a first time car buyer and everything went well. Until like everyone else reviewing Carmax 2 months into owing the car I was having problems. A month after buying the car I had to bring it in for brake grinding. I am now at month two and had to bring it in for a second time because of a noise I heard when starting the car. This is the second time I'm using the 60 day warranty. I'm fuming! I bring the car in and they tell me it would be fixed in a day. Get a phone call explaining the geniuses at Carmax (must be the same guy that does the so called inspection on the crap cars they sell) ordered the wrong part so the work was never completed.
I drive all the way to pick up my car to only bring it back again the next day, and sit in a waiting room for 3 ** hours to continually hear I'll get an update in 10 mins (no update). Mind you the con man that sold me the car is walking past the service department avoiding eye contact with me (I called him letting him know of the issue I've been having and he ignored my calls and messages). To add insult to injury after waiting all that time I was told once again that they did not have the right parts for my damn car. It's the Fourth of July weekend and they do not know when this problem will be fixed. To make an end to a long and frustrating story avoid Carmax!!! Don't buy a car there. Do not get any service done there!!! YOU HAVE BEEN WARNED!!!
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