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DO NOT fill out an application through Carmax unless you are desperate with your credit. They failed to disclose they run your credit through ALL 10-15 of their affiliates. I did not go through Carmax because they gave me a scam of a quote then continued hitting my credit after I declined their offer TWELVE times. My credit went from a 744 to a ** 602. I repeat IT'S A GIANT ** SCAM. AVOID.
I recently purchase a car from CarMax on Sahara on 2/24. That following Monday 2/26, the check engine light came on. I took the car in to get serviced 2/27, I was told it would be fixed by the weekend. I was called Friday 3/2 and was told the car parts took longer than expected to come in, so it wouldn't be ready until that Monday. Monday 3/5 I was called and was told that another issue appeared to be wrong with the car, and because I was under the 5 day return policy, seeing that the policy was put on "hold" while the car was being serviced, I had the option of returning the car. I returned the car Tuesday 3/6.
The return agreement stated I would have my down payment returned, (which I have not yet received), and that the car loan would be returned to the loan company and that the loan would not appear on my credit report. 3/9, I went to a different dealership and I was not able to get a new car because there was an open auto loan account from the auto loan company through CarMax, even though CarMax stated it would not be... I called CarMax and the loan company American Credit Acceptance (ACA) and was constantly going around in circles with them, calling back and forth, being put on hold for hours, and the loan still appears on my credit. I tried to get a payoff letter saying that the loan was returned and I owe a $0 balance, but I was not able to receive one for some unknown reason.
I returned the car 3/6, it is now 3/15 and I have been without a car since I returned the car to CarMax. I have Sickle Cell Disease and Junior Rheumatoid Arthritis, I have doctor appointments to go to, I have to go to the pharmacy to pick up medications, etc... I have been using Lyft/Uber for transportation seeing that I am not able to walk long distances to ride the bus. I am a long-term substitute, I work with pre-k autistic children and I'm a college student. I desperately need a car to get to and from work and to run my errands. CarMax has been no help whatsoever! And they created a giant mess for me! I am highly displeased and irritated.
I wished to purchase a car, but when they did trade in value it was ridiculously low. They also gave me Kelley Blue Book and it was falsified. I put my VIN number in myself and selected the worst Car options available and even that was significantly higher. In addition, the salesman skimmed through the car facts very quickly, and we had to ask multiple times for him to scroll back. In doing this we found that the vehicle had a recall on the airbags, which he was going to fail to mention. In addition, I called them out on the Kelley Blue Book discrepancy and they became very defensive and started attempting to hurry us out the door. There is no integrity with this company, at least not at the Daytona Beach FL store.
I cannot begin to describe my anger and disappointment at CarMax, in Roseville, California. On their website, they had the exact car I'd been looking for-a 2012 Ford Fusion Sport, with only 3K advertised miles. They were asking high blue book plus, but with such few miles, I was more than willing to pay a lot more. When I called to verify the miles, they said yes, that was the original miles. Having bought a car two years ago from the same dealership, I felt good about the car. I drove about 70 miles, one way, with every intention of buying the car. I had a certified check for about 30% of the down payment with a credit score of 818. When I arrived to look at the car, it had 29,000 miles on the odometer.
I pointed out the discrepancy to my salesperson. I told her that I did not want to pay their asking price given the fact that the car had over 25,000 more miles than advertised. She asked me to wait and she would speak with the manager. After about 20 minutes, the manager came over and told me there was nothing he could do. He told me that once their cars are priced, it cannot be changed. He also said that the website was mistaken, but the sticker in the window was correct. I told him that because I live out of town, the only access I had to their car was the website. He never once apologized, but kept insisting it was a simple mistake. After expressing my frustration, he just kept repeating there was nothing he could do. Not once, did he ever ask me what he could to sell me the car; he could care less.
I have been a customer of Carmax with oil changes and repairs. However, in January I had my brakes done. A few days later my car died on the road, had it towed and was told it was my electronic module & ignition coil. Of course, had it fixed. Next day car wouldn't start. Had it towed. Told the ignition coil broke but now my car needed a crankshaft position sensor. Of course, I was an unbeliever but had no choice but accept it and had it fixed. Next day my check engine light goes on. However I took it to AutoZone for a diagnosis and it was an exhaust leak at downstream oxygen sensor. With all that happened at Carmax I took it somewhere else to get it repaired. Prior to getting my brakes done, I had no issues with my car shaking, or anything else. I will NOT take my car to Carmax anymore.
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I will never use Carmax to buy a vehicle. I walked in to sell my vehicle and walked away feeling distrust for Carmax. The sales rep asked what I thought my vehicle was worth, took that number and used it to low-ball me. What a low down dirty game these people play. Instead of giving me an honest value for my vehicle, they took my number and offered $50 less. The manager was willing to lose a future customer over $50. The manager completely blasted Kelly book price to have zero merit. I will do my best to tell all friends and associates and any seller listening, please stay away from the Carmax in Naperville, IL.
Went into CarMax with all my paperwork needed. Once there I was ready to do business had had my check from the bank for downpayment and a smile on my face. One of my papers was wrong from my company and I was told we choose not to do business with you. I called the next day with the owner of my work to fix this and was told that there was nothing I could do. At this point I was told ALL CARMAX dealers would never sell me a car. Never in my life have I ever been talked to like this. My family will never do business with CarMax.
I will never step foot into another car dealership. My Carmax buying experience was painless and the easiest I have ever experienced. From my sales representative Pete to Chanelle in the service department I will definitely recommend Carmax.
In Sept 2016, I purchased a 2011 BMW X3 with an extended warranty from Riverside, CA. I was told to bring the car back the following week for cosmetic repairs/ issues. When I picked up the car, all of the work was not completed. Second, within 4 days, I returned the car for a mechanical issue (seemed like it was misfiring). I recall them replacing the spark plugs. The problem returned, but this time I took it to the dealer for service. That particular problem was solved, but I have had nothing but problems with the car. Within the past three months alone, the car has been in for service 3 times. The car clearly had problems beforehand. My warranty has a 500 deductible and some of the repairs are not covered. Now, I am told the battery is draining for an unknown reason that will cost me even more money to determine the origin, which is not covered by my warranty. I recommend going to the dealer and purchasing a certified used luxury car.
I wanted to share my experience with whoever reads these because I believe in sharing and telling good things when good things happen! I began my search for a new car 2 weeks ago, I thought of your company as my credit score is not the best but I had heard good things about your approval process. I was approved and contacted by Zach ** within an hour of sending my application. Zach was so patient with me as I navigated the website looking for my perfect car. He gave me facts about the cars as I looked and let me know about recalls and ran every car I asked about telling me the payment and all the info he could. We selected a 2011 Mitsubishi Outlander and scheduled to come get it the following Friday when I had the money for the down payment.
Through the week I sent Zach the paperwork that he told me I needed to bring and he would very quickly respond telling me if it was right or if anything was missing. I explained to him that I have 2 small children so when my husband and I came down to get the car I would like to move as quick as possible as they grow ancy quickly. He did just that. When we arrived at Carmax we were greeted very warmly by many people who got us straight to Zach. He took us to see the car and we signed all the paperwork. He explained the Maxcare and the 5 day warranty to us and before I knew it we had our keys in our hands and were taking pictures with our new car with a bow on it, (such a cute touch!)
We live in the mountains so that night on the way home I was a bit concerned as the car seemed to really struggle with the hills but I thought maybe she just needed broken in. By the 3rd day we had it I was still very concerned. I called Zach and explained my concerns. He gave a couple pieces of advice to maybe help and said that if the problem continued to call him back and we would see what could be done. By the next morning it was very clear to me that this car was not going to work for my everyday Mountain commute. I texted Zach before the office had even opened and he responded almost immediately! He explained his day but said he would be happy to get us taken care of. I sent him a few cars and he pulled all the stats, info and payment info for me. He was beyond helpful!
That night my husband and I returned to Carmax where we looked at both of the cars we had narrowed it down to and ultimately choose a 2013 Ford Escape. The paperwork was done SO fast and everyone was so helpful! Stephan helped with the return part of the car and was very friendly and knowledgeable. Bobbie helped us get our paperwork done quickly and kept me smiling and laughing the whole time. In the end Zach gave us our keys, explained some of the car to us and took a picture of my husband and I with our new car.
I am so beyond happy with the Escape! It is the perfect car for myself and my family and I never would have found this happiness without all the help from everyone at Carmax! You have earned a customer for life!!! Huge kuddos to Zach, Stephan and Bobbie! This was at the South Broadway location in Colorado! I hope that this incredible experience gets back to them and they know how amazing they were to work with! Thank you Carmax for EVERYTHING!
I went to Carmax expecting a great experience and it ending up being a NIGHTMARE! I do not typically complain about my services with companies but this one was by far the worst experience I had with buying a car. I went to Carmax in Naperville, IL. The salesman Jim started off on a very positive and informative note. I had a trade in and they made me a reasonable offer in which I accepted. However after test driving the vehicle I wanted I decided to choose a different vehicle that needed to be transferred from the Glencore, IL.
I was told to come back in 4 days in order for me to purchase the vehicle. I returned after 4 days to purchase the vehicle only to be told that I couldn't buy the vehicle because of a title issues with the car. So after getting this information the salesman Jim made a recommendation of getting a different car from another location. In which I did, then I was told it would take another 5 days before the car would arrive and I could get a temporary vehicle until the car arrived. I agreed to it however each time we communicated Jim's communication started to change and he seem annoyed in which he involved the general manager Bill. He and Bill would go back and forth with the issue.
During our interaction Jim told me he would give me a discount on the service plan of 800 because of the service I had encountered thus far. He assured me there wouldn't be a problem with making that adjustment once the second transferred vehicle arrived. When the vehicle finally arrived I was told I could come up and exchange the vehicle I had, once I arrived I was told Jim was not available and they would have a different salesperson assist me.
When I walked thru the office I saw Jim and he walked past me as if he had never seen me before. He stated "hey I'm busy today working in the internet room" I found this to be really strange, but I said, "Ok no problem". So a different salesperson starting helping me. Once we got to the final sale I advised the new salesperson of what Jim had communicated to me about the 800 discount on the service plan because he could adjust the price of the car. I spoke to the general manager Bill and he told me 800 was too much and he could make it 300, I said no I was told 800 and I asked him to get Jim. When Jim came over to discuss he looked me right in my face and changed his story and stated "I do not recall telling you that".
I then realized why Jim was not helping me anymore because he was not going to honor the 800 discount that we previously discussed and also, the car payments that I was told originally had changed as well and they ran my credit each time I was there after telling me this would not have any impact to my score or credit, in which it did. The dishonesty and customer service I was provided was by far the worst experience I have EVER had and I have bought many cars in my life. I will NEVER go to them again and I recommend my family or friends to not buy from them as well.
Was looking for another car. Saw a 2016 GMC Terrain. Sat down with the salesperson to get more info. We are both in our 80's. Next thing I knew we were handed the keys to the car and directed out the door. Nobody explained anything about the car, we went back into the showroom and asked for assistance. How do we do this, how do we do that? We were told to buy an owners manual. Drove off in a daze, "What did we do?" Two days later we went back, the car is not what we wanted. The salesman smirked and hid behind a column. Shoulders were shrugged by the management. I wrote a poor review, someone called and wanted to make it right... Well, here we are 7 months later, I still have a car that we both hate and it never went any further... Our credit union told us they were several thousand dollars over on the price according to the BlueBook. Be careful who you deal with.
Everything was going great! I got a call yesterday from the Tinley Park, IL location that I was approved for the car I wanted. They told me who I was going to be financed through, the interest rate, the monthly payment amount, and the total buying amount. I was then on the phone periodically throughout the day with Joe ** (my salesman) and he gave me the VIN number so that I could set up the insurance so everything would be smooth sailing. (He's the one who suggested I set up my insurance in advance.) I went in last night to have my boyfriend look it over and for both of us to test drive it. They also had me print out the documents that were needed on the computer at the front desk. I had to bring in one more piece of paper and the manager (John) asked that I bring it in the next day when I get off work (today).
I got a call this morning from John (the manager) of him reading off of a piece of paper stating Carmax can choose to do business with whoever they'd like and they've chosen to refuse service to me. I asked why as when I left last night he said, "I'll see you tomorrow and we were just going to finish the logistics." He told me he could not tell me and this is valid at all Carmax locations in the nation and this decision is final. I asked again that I wanted to know why and he said to call customer relations.
I called customer relations and they said they would do some digging and find out why. They called me back about 2 hours later saying this decision is final. I asked why. She (Devon) said she went out of her way to do the research and now she's letting me know it's final, again. I said I called to find out why and refused to give me an answer. This is absolutely shocking. I've never heard this before. I had the money, the credit, and no background. All of my documents were legit and they even had me print them out in front of them! I'm absolutely shocked. Worst company I've ever gone through.
First car from them YEARS ago great. Car I got 6 months ago, not so great for $15,000. Where to start... the day we drove it home, the speedometer started bouncing all up and down, lights all going crazy, brought it back, some screw was loose. Ok, no biggie. Then Sam leans up on the driver's side panel, right above the tire, she weighs 100 pounds at the most, and it moves. Literally shifts, she doesn't know what to do, so she goes to open the car door, to come home and show me, and the panel overlapped it and paint chipped. Brought it back, fixed it, couldn't figure out why it happened. They touched up the paint.
So this is the first 30 days, after that, I bought my car used, so it’s my problem. But I got the extended warranty, but I have to pay 95 bucks to be looked at, and to pay the 1st 300 of it. Driver side headlight goes out, fix it, whatever, as nephew is putting a new one in, he notices my coolant is basically empty, but it wasn't leaking nothing. Just gone. Supposedly they check all the fluids when they do the oil change when you buy it. Then winter comes, turn on the heat, and the motor makes a terrible ticking noise. Sam’s friend who works on cars said it the heat motor. Then the other headlight goes out, my friend says hit the brights, just to see if they work, and when I hit the brights, there's a god damn clunking nose. Then, we are driving and the windshield wiper goes on for no reason. No one touched them, turned them on, it wasn't even snowing or raining. My daughter said it's been doing but didn't want to tell ‘cause I'm already hating the car.
So, I’d say DON’T GO THERE! I'm going to my mechanic Thursday, having him look at everything, then going back to Carmax and raising hell. They said they have 1 of the best car inspections ever, my car was in great shape, no accidents, basically perfect, other car companies bring cars to them to be inspected and so on. So what, did they just not inspect mine! It's a 2013, 45 thousand miles. I shouldn't be having all these problems! Something isn't right with the car. If they don't work with, I'm going to a lawyer. Every month since I bought it something went wrong or broke!
My husband and I bought a Nissan from them and they sold it to us with no oil in it. We took it back and the only way they would take it back was to buy another. We got a 2015 Jeep Patriot and we have only had it less than 4 months and now the wheel sensors are out. We bought a service plan and now they want 295.00 to just look at the jeep. We are seniors and on a fixed income and now we are stuck with a Jeep we cannot get fix. Do not buy from them. And we are making 346.00 payments on this Jeep.
My husband bought me a Mercedes 300 from Carmax and it had 3 recalls. The closer talked low and fast, so you couldn't hear what she was saying. They are fraudulent and dishonest. NEVER BUY A CAR FROM CARMAX!!!
I have been looking for a minivan. I am a mother of two and I run an at home daycare, I have been looking to upgrade my current vehicle. I had sent a request for a vehicle from Carmax. Immediately they called and had the vehicle transferred. I went out that weekend December 16th, I brought bank statements, license, bills to provide address and cash down payment. The salesman was a bit awkward but people are who they are and I dont judge. Went on a test drive and fell in love. I am not comfortable in a larger vehicle but this one fit me well. The price was right and I was ready to purchase. Finished the application, and was approved.
However when going through my documents for verification, there was issue after issue. First they didn't like my bank statements because I had blacked out private information that showed. I don't live close so I drove back home, resent the bank statements. All was fine. However I didn't hear from my salesman for days. Only then to find out I need proof of phone. After many attempts to prove my phone (which is through Straight Talk so I don't receive a bill) I finally was able to receive a document with my phone information. Sent it to my salesmen on December 26th. And today the 1/3/18 just finally heard back from him after texting, emailing and calling. That "The lenders arent able to use the records as proof of phone. They have very strict guidelines to abide by". So they no longer can help me! Like SERIOUSLY!!!
So I decided to call the lender who I was financing through. They have no information on my application, and said when they need phone verification they call. And don't actually need a printed document. Wow. What a waste of two weeks, dealing with horrible customer service. And B.S from the beginning to end!!! I do not recommend Carmax in Kenosha!!!! The even most ridiculous part is I have been to the Carmax in Shamburg, and have had great customer service, a salesman who actually wanted to make a sale, and kept me updated and was sincerely nice. & Very helpful. What a joke. Now I am having the vehicle transferred to Shamburg just to purchase.
I found the car I wanted on Carmax website for $10,000.00 and filled out the credit application. I have an “excellent” credit score. High 700’s. When the salesman called the next day he said, “I see you are interested in the Xterra for $12,000.00.” I explained that it was actually one for less money. I had a screen-shot of the car I wanted with the price. Well, they used the EXACT SAME picture. Placed a new price on it. I then sent the two pictures with the different inflated price to the salesman. I NEVER heard back!!! Liar Liar Pants on Fire!
I have a BMW 650 I convertible that had been a great car for two years and when it hit 56k miles it started smoking out the exhaust. I took it to repair shop and the problem could not be resolved and the car rental reimbursements covered a minor portion of the $1100 rental amount accrued over three weeks I've paid $900 out of pocket and my car payment is $756 a month. I went to trade the car in as no one could fix the smoking and it got worse and the car consumed a quart of oil a week. They would not cover the drastic negative in the trade in for a MBZ 550 SL so I ended up hanging on to the BMW and left it with Car Max to repair under warranty on December 3, 2017 and as of today the car still is not fixed they could not find the problem and I've had the MBZ so I did not have to get a rental.
They finally sent it to BMW and the engine has to be torn down it's a $9000 job. Then I was told the warranty had been cancelled somehow which I am still paying for monthly and that it has to be reinstated. That was 3 days ago and nothing BMW wants to send the car back to CarMax and I have no drivable BMW and the warranty is in the air plus now it's Christmas so no one is doing anything yet my car payment is due and I now have an additional payment coming up on the MBZ results in limbo!
My car was totaled recently in a car accident. I was assisted by an amazing sales representative in the internet car sales department at Carmax. My initial arrangement with the original rep was to come in on my day off, check out the vehicle I had found online, test drive it and purchase it during the week to find out how much down payment would be needed to put forth in order get an affordable monthly rate after receiving a settlement offer.
The rep I was in touch with was out of the office so I was assigned ANOTHER REP by the name of Marty ** to show me the vehicle I was interested in purchasing. He explained to me that the vehicle would be placed off of hold if I didn't purchase it at that time. After explaining the situation my original sales rep and I had discussed I told him it was never communicated to me in advance that the hold would be removed if not purchased same day. Marty said the best he could do was to keep the car held till next day closing. I went online the next morning to find the hold on my car to have been removed and available to the public.
I was extremely upset and angry with Marty for removing the hold that he had said would be there till the next day and explained to him this wasn't a way to make a sale and that he has a lack of customer service he has provided. There was no professionalism and he decided to make his own call to release the vehicle to the public after he had already told me he would keep the vehicle on hold till the next night until he spoke to my original sales rep.
I honestly had to go online to physically place this vehicle on hold for myself after my horrible encounter with Marty. He is unethical, unprofessional, rude and makes his own judgment call instead of working to make a sale with the customer. There's no security and comfort provided to know that what he is saying will be really true, effective and delivered based off of his actions. I am extremely disappointed that people like him are providing services to the public on behalf of Carmax.
First let me say they were very nice but that's can also be because they want to sell you a vehicle. Well I financed a 09 Kia Sedona LX back in January and since it has been in out of the service center since. They said luckily I purchased the extended warranty but not so much when you have to constantly keep paying. The car has put us in many dangerous situations like headlights turning off at night and dash light turning off and on not allowing me to see anything in the car. But since I have gotten ball joints, rotors, brakes ailment, hood props were rotted out, lock mechanism stopped working, lights continue to flicker in dash, replaced fuse box, radio and I just had to get it towed because the starter went. Headlight switch had to be replaced.
They are the ** worst company to purchase a vehicle from!! Sales to service dept!! Managers are a bunch of kids who can not professionally handle any complaints or situations that arise!!! You are supposed to be happy to purchase a vehicle. They robbed me of that with the BS they put me through and to this day still are!!! I have been to their service dept. 4 times for the same issue. Bunch of idiots. Very unprofessional, rude, selfish company!!! I purchased two vehicles from them in the past and I have seen how this company has gone down!!! No courtesy what so ever to consumers!!!
Please read all the reviews. No joke. They do not deserve your business or anyone's. They will treat you like crap from the beginning to the end - if I did not want this vehicle so bad I would have ran the hell out of the door!!! If I knew beforehand how they conduct business and treat their clients I would never ever have wasted my time with them. Now I am stuck trying to get my vehicle repaired with them not giving a ** about anything!!! I have contact the Better Business Bureau on this place!!!
I purchased a 2012 Chevy Cruze from Carmax in April of this year. Within 30 days of buying the car the turbocharger went out and had a severe coolant leak. When I took the car into the dealership they only replaced the air filter. They WILL NOT address the issues.
Today I went into Carmax to get an appraisal for my vehicle. I had noticed that they had the same vehicle for sale for $17,000. My vehicle had 2000 miles more than] said vehicle. My vehicle also had the panoramic sunroof and spoiler as well as the sport stripes that the other vehicle did not have. My vehicle is in excellent condition. When I read his review he had claimed that I had scratches on the passenger door that would require attention. I checked for myself and there was no scratches only a little bit of road dust.
This wiped off easily by hand. When I got home I called the appraiser to tell him about the vehicle that he has for sale at 17,000 and the fact that there was no dents or dings on the passenger door. He used 1001 excuses to justify himself. I’ve been purchasing cars for the past 45 years. I’m very aware about how the used car market works. But when I saw a difference of $7000 between what they would purchase my vehicle for and turn around and sell it. I knew that they were taking advantage of me or any other consumer. I encourage him not to deal with this outfit or be very wary with their business practices.
Purchased a vehicle on 1/13/17. Also purchased the extended warranty. Between January 2017 - November 2017, the following has happened. Rear brake light socket needed to be replaced, all four run flat tires needed to be replaced within 1 week of purchase. Front brakes needed replacing within 5 months of purchase. Oil pump leakage, exhaust valve malfunction, replaced the whole thing. Rear view mirror malfunction. I fought them regarding the deductible, because I should have had to pay all this money out of pocket in such a short time. This is the Buena Park, CA branch and the service manager is a complete jerk! NEVER EVER BUY FROM CARMAX!
Carmax is the "Worst" company you can go to. Them & their ext warranty co. I never missed a payment. Have a Chevy Cruze 2013 purchased 2/15 and had to fuss with them about battery or alternator, a rental and now what they say radiator hose. My car is leaking oil. "Oil!" They claim it's coolant. It looks & smells like oil. Ck engine lite was not on when I brought it in. Now it is. They did oil change & state inspection & passed it. Ext warranty that I have they claim don't cover it! I am so done with them. It's not funny!! I wish someone puts out a class action lawsuit against them! I will be ring leader! They give anyone a car because they know they are "Bogus". Stay away from them not unless you want to be taken!!! Looks nice & shiny on outside but under the hood it's junk "Lemon".
This company allowed a transferred vehicle to be purchased off the "cargo truck" when it made a stop at another dealership. They offer vehicles for sale all over the US and allow you to have the vehicle transferred to your location, but in fact if it is not on their lot they do not have the ability to actually get the vehicle here. After waiting 7 days for the vehicle to arrive, I was then told that somehow it was purchased at one of the "cargo delivery stops" along the way. Incredibly incompetent manner in which to do business. Would never recommend to anyone.
We requested a truck transfer on 10/21/17 from San Diego to Kenosha, WI. We were told we would be informed via email every step of the way and told we would have our truck in 3 weeks. On 11/03/17 I called the sales associate to be told it was picked up on 11/01 and would be delivered around 11/10. On 11/10 when I called, they informed me it would be 11/17 before it would arrive, causing us to get a rental car for my husband to leave town. I was told if I purchase the truck, they will then pay for the rental.
At this point they still can't tell me where my truck is. I contact the sales associate the afternoon on the 17th and they have no answer. At 9:00 p.m. I'm told he would contact me the next day at 11:00 a.m. with information. At 1:45 I ask for an update and they can't tell me where it is. I have been texting him all day and haven't gotten a response in more than 2 hours. I have already received my credit card bill for the $899 transfer fee, but have yet to see the truck or even know where it is?
This truck has been on the back of a truck now for 18 days, apparently lost! I have not gotten 1 email telling me anything with its whereabouts. I did get a survey asking me about my experience with them. I waited 4 days and did not give great reviews. They can't even follow up on this. What kind of customer service is this? AND if I don't purchase this truck, whenever it shows up, they keep my $899 dollars AND won't pay for the car rental!
On 11/15/17 I took my Mercedes GL450 for a Trade Appraisal. I was interested in purchasing a QX that I saw online. According to the Appraiser (Amanda **) she was giving me the best offer of $8500 which was more than KBB value of $8436. Well after hearing the offer I left the store and decide to check KBB and TrueCar when I reached home. Upon completing my online research I found out that KBB Trade in Range were from $8593 - $11520 and the Fair Trade value was $10,110.
I found some missing features that were not included by the Appraiser when she Appraised the car. I called Roseville store and requested if they can look into re-appraising the car which they straightforth denied. Only thing I wanted was to get a fair trade in value so that I get purchase the car Iiked. This was a very dissatisfied experience and most of all waste of my valuable time. I will not recommend Carmax to my family and friends ever and surely will take my business to elsewhere. I will recommend using KBB and TrueCar for anyone who is looking to get a good and True value for their vehicle.
I thought the sales people at Carmax were bad until I met the manager. They are horrible, most employees that work at Carmax do not have car sales experience. The sales person I had I believe still lives in his parent's basement. If he moved any slower he would of stopped. He didn't care that I wanted my car that night. I picked out the car I wanted and got financed and when I told him I would like to pick it up that night I thought he would have a heart attack.
He said, "I don't think we can do that"... so I got him everything he needed to make it happen, I bought several cars from dealers and I know that they can make it happen. He just didn't want to, it seemed like it was too much work for him. So he told me to come back the next day and because I complained to corporate about the way I was treated the manager thought he would teach me a lesson, he stalled me picking up my car. I had corporate call him and he just laughed with other co workers and I heard him say that I would wait for my car since I like to bitch. After several calls to corporate they couldn't motivate him. I finally left and bought a car at another dealer.
Carmax wasted my time and had me add the car to my insurance. I put a downpayment on my insurance to cover the new car and they didn't care that they lost the sale. I left messages for Bill Nash in VA Office and he don't care about his customers. I would think the CEO would of had someone call me but nope. Stay away from Norwood Dealer and the salesperson Brian and the manager name is LT. He is the one dressed like slob wearing shorts and a t-shirt with a pot logo on it. What a crew.
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