CarMax Reviews

Not my first rodeo with Carmax but still the most pleasant place to buy or sell a car—wish other dealers would take note. In the past, I would have to go to the store to start the sale process but now I got my initial appraisal online. Still good for a week. If you evaluate your car honestly, it works. Made an appointment, was done in less than an hour, walked out with my check. Happy camper. We have done business with them in Sacramento in the past but it has been Pleasant Hill for the past ten years and it’s always pleasant people and no pressure.

This my experience with Carmax. I had previously bought a couple cars from them and loved the process of no haggle or sales person coming up to me to annoy. Fast forward a couple years and returned to purchase another car and this is where Carmax shined like I've never seen a car lot ever do. I had a run of bad luck issues. This was NOT a Carmax problem or a me problem, these cars are used and stuff will go wrong. I had a few issue right off the bat and the sales manager and others worked with me, even past the 10 day return mark and asked what I wanted to do so I can be happy. I traded up to a different car and was super happy.

The CarMax car buying experience was exceptional. It was the easiest and most convenient car purchase I have ever made. I did not have to spend hours waiting at a traditional dealership, as I was able to complete the entire process from the comfort of my own home. The best part was that my vehicle was delivered directly to my front door. Throughout the process, a kind and attentive representative provided me with regular updates on the status of my vehicle prior to delivery. Based on this seamless and hassle-free experience

I took my son to Carmax yesterday to purchase his first vehicle. First I want to say that one of the main reasons that I will shop at Carmax again is because they don’t try to hustle you and keep you in there all day and make you pay an outrageous amount in finance charges if it isn’t necessary. I have good credit so I got a good finance rate. That will vary depending on credit so if your credit is not as good, then I’m sure you’ll have a higher finance rate either way, we were in and out of there within three hours. My son knew what he wanted. We got the car, we left. We got about 10 minutes down the road and there was an issue with the car. I called Carmax they had it towed back to their place. We went back and decided we wanted to get a different car.

Man, people say I'm not sure about Carmax, but this doesn't really apply to me at all, I am 100% all in with Carmax. I purchased a 2007 Ford Escape, it had a warranty on it. And it need to new ignition coils, they replaced those ignition coils and I drove that truck for 15 years. I just traded it in with zero check engine lights on; for a newer Escape, which is getting the engine replaced because it had a few issues. Not Carmax fault at all, they didn't know where this vehicle came from; as it was shipped from the East Coast, or the vehicle's history; except what was stated in the transfers.

Sold my 2021 Honda Ridgeline Black Edition to Carmax, received a fair price and all the staff were very friendly and happy to help out. My Associate who I would definitely recommend using Ella ** at the Harrisonburg location was awesome to, work with. Would definitely recommend this location to anyone who is looking to be treated fairly.

The issue that I am having is that I purchased a vehicle from CarMax after signing the contract and leaving the dealership no one explained to me that interest will accrue on my account from the date of pickup and not from the date of first payment due to this, unbeknownst to me, I had accrued interest in the amount of $777.41 before even making my first payment. I had no knowledge that this was even happening until I received a notice alert from my credit report that there was a change to a balance on one of my accounts. Be cautious that even if your payment is due 45-60 days later interest starts from date of pick up. Now I know some of you may already be aware of this but for those of us meaning young people making their first car purchase or people that may just trust their car salesperson be aware and read everything!!!!

I got an offer for my vehicle on Nov 4 (attached) and uploaded all the documents. On Nov 10 (offer expiration is on Nov 11), I got a call to schedule the dropoff. I took my car to CarMax in Serramonte and I was told to wait. A lady then came up after 10-20 minutes saying the offer has been nenewed with $5K less than my original offer. When I argue with that, she told me to wait for someone to come and resolve the problem. Nobody came. I went back to the lady and she said the market changed and that is how it is. I asked for a manager and she said she is the manager and I am free to take this to my lawyer. I will be sharing my experience on all social platforms before taking further actions.

We bought a 2024 Kia Sportage with 17k for miles. At 34k the rear shocks have broke 3x and Car Max said it was on us. Filing a "lemon" complaint and a Better Business Bureau against Car Max. Stay away

I am the lien holder on a car the previous owner sold the car to Carmax and carmax refused to pay off the lien and gave the owner all the money. He then paid me with a bad check. Now carmax refuses to do anything about it. The lien is still on the car title so whoever they sell it to will have to deal with this as well.