CarMax

Very good experience. 30 days return policy was the key for me to have a peace of mind. No price haggling also helped making the experience better, knowing that you are getting the same fixed price as anyone else. They were also nice to take care of some minor scratches and re-did the window tinting on the used car I purchased. I think most of their used cars also comes with new tires and quality check. Overall a very good experience.

I traded in our Tahoe and drove a Ford F150 off the lot. The experience was painless. They gave us a fair price for the Tahoe that we were happy with and with the trade in towards the truck, we saved over $1000 in taxes. We were very happy with the overall experience.

I was buying a new car and wanted to trade in my existing vehicle. The dealership offered a 20% lower price than CarMax's instant online offer. So, I sold the car to Carmax. It was super easy and took all of 40 minutes. They honored the online offer after a quick inspection. I am very happy with the entire process.

I sold a used car at CarMax. I got an online offer in five minutes. The offer was 50% more than three competitive offers, including the dealership (not CarMax) from that I was buying a new car. I went to the CarMax location the next day. I was in and out in about an hour with a check for the full amount of the offer. It was easy, quick, and painless. Great customer service!

I never thought I would buy a car online, but when I totaled my car just before Christmas, injured my shoulder and couldn't drive for one of the two weeks my insurance provided a rental car, found myself in the middle of a full scale blizzard and no dealerships within 60 miles of me had any inventory in the two cars I was interested in, I searched Carmax and found the exact same car I had totaled with a few modifications (better color, cloth seats - which I prefer for dogs) and it looked brand new, I was hooked.

If I could give this review zero stars I would. I purchased a 2012 Ford Focus with 50,000 miles on it last October. Nine months and 10 thousand miles later my check engine light comes on and my car starts accelerating on its own and skipping gears. The screen on the dash shows, "Transmission Malfunction Service needed." WHAT?

Updated on 09/20/2023: This is addition to a review posted on Monday 9/18. Just before leaving the Lynwood, WA CARMAX location Monday afternoon (9/18), I was told the cashier's check I had presented during the purchase “would be returned to the lender”. On Tuesday 9/19, I was informed by my bank that CARMAX had in fact deposited the check. Why would they deposit the check knowing I didn’t want the car?

I bought this car because it went through a 125 point inspection but after one month, the brake rotors were warped and bad. It is obvious they were patched as an inspection would have revealed this problem with the brakes, yet they patched it (resurfaced the brakes) in violation of DOT specifications. A month after I bought it the brakes were warped and shaking the steering wheel. The text number, which the sales associate THEODORE had been talking to me since I bought the car, went radio-silent as soon as I mentioned a problem. When I got home I called a different dealer only to find out I was within warranty on May 24th when I complained about the brakes, but not later when I complained again.

I financed the purchase of my car thru CarMax. I agreed to allow my credit to be run once. I qualified for financing but they tried to transfer my account to another lender and ran my credit over and over, hurting my credit score in the process. On another occasion I paid for a truck in full and drove it 25 days before returning it for a full refund. After transferring ownership back to Carmax, they failed to send it into the DMV for more than a year. I received bills and notices of delinquent title with penalties. I told Carmax who said it would be taken care of immediately but I received more DMV warnings and threats that the FTB could garnish wages for delinquent fees a year after I returned the truck. I was told they were short staffed and would need to get back to me. Very bad service.

This company should be out of business! I have never in my entire life had such a debacle and stress from trying to buy a vehicle. Ran my credit, approved for a truck, then they sold the truck out from under me and said that I have to get a different vehicle! Called several days and continued to get the runaround about what happened, they ran my credit again dropping my score and raising my approval % to 12.7 instead of prev 11% int. rate. and the down payment went from $1,000 to $5,650 on a $2000 more expensive deal! WTF, I will never deal with these people again and am writing every place online to forewarn others to NOT Buy here, we ended up getting a much better vehicle elsewhere and service elsewhere was 1 million times better than Carmax! They will ruin your credit and manipulate you to SELL you. That's it, otherwise they could care less about your business.