CarMax Reviews

I also want to recognize **Brooke**, who helped finalize my vehicle purchase and paperwork back in April. She was incredibly sweet, patient, and welcoming! **Christina, the manager**, was equally wonderful and helped me with a coupon back in April that I was able to use during today's visit, which I truly appreciated! A few weeks after purchasing my car, I needed assistance with some additional parts, and **Cory** was also fantastic in helping me get everything taken care of. It's reassuring to know that CarMax continues to support its customers long after the initial purchase! During today's visit, **Debbie** was incredibly patient and helpful with processing all my paperwork, while **Rob** made sure I knew everything was being handled and that I wasn't waiting unnecessarily. Everyone worked together to make the experience as smooth and stress-free as possible.

What truly sets CarMax apart is the - trust, safety, and peace of mind- they provide. Their mechanics are fabulous, genuinely take pride in their work, and strive to provide exceptional service at fair prices. I never feel like I'm just another customer. I feel protected, respected, and confident that my vehicle is in good hands. From purchasing my car to getting help with additional parts and now routine maintenance, CarMax has consistently exceeded my expectations. **Jesse especially deserves recognition for his outstanding service today!** Thank you to **Jesse, Brooke, Christina, Cory, Debbie, Rob, and the ENTIRE CarMax team at Myrtle Beach!** I am SO happy I chose CarMax over anywhere else. You've earned my trust and loyalty, and I would wholeheartedly recommend you to anyone! **Five stars all around! 💙**

Extended Warranty Support: Two Stars. This part was less than impressive. In general, they honored the repair work, particularly when we discovered a bent passengers-side lower control arm. They picked up the tab on that. What they didn't honor was the rental car costs - which was included in the extended warranty contract we purchased. They blew us off on that part, promised a call back, never called back, and now we're out the car rental fee for four days while the Camry was being service. Just to remind the reader: The Camry that they sold us that included a bent lower control arm.

Then they told me it would only take 15 minutes for the valuation of the offer. It took much longer. I had listed one option from memory of my mother’s vehicle, not realizing her vehicle didn’t have that option; truthfully, not a big deal. After having to repeat everything I had pretty much already done in the two days prior and waiting much long than 15 minutes, a gentlemen emerged to the counter and showed me the offer and it had been reduced by $2,000. Keep in mind, this 2024 vehicle only had 3216 miles, the average miles on her 2024 vehicle should have been at minimum around 24K. It was in immaculate condition, never driven out of my mother’s county; she was 77 years old. I tried expressing this fact to this gentleman from the business office, but he kept talking about how the vehicle didn’t have the sunroof.

I then requested to speak to his manager. When she came to the window, I asked her if we could please speak in private, as there was no privacy and numbers were being discussed openly in front of another waiting customer and anyone else within hearing proximity. She rudely stated she wasn’t stepping outside and instead talked to me in the hallway (not private at all). I expressed to her that my mother had never driven her car of the county and that all miles were local and focused on the like-brand new condition of her Ford Bronco Sport Big Bend 4 x 4. She proceeds to tell me, with some attitude, that CarMax doesn’t haggle or negotiate and the offer for my mother’s 2024 Bronco had been determined by “a remote guy” to only be worth $24,600, $2000 less than the original offer. After making some calls, knowing we were under a tremendous time crunch and knowing I was fighting sickness as well, I very reluctantly accepted the offer.

My experience with CarMax was disappointing, cold, and definitely not one I will ever repeat with them again. Based on my personal experience, CarMax appears to operate like a chop-shop with what I’m guessing to be some behind-the-scenes unethical business practices. As a private individual, not representing a car lot etc, and unless desperation sets in, I highly recommend finding other means to sell your vehicle.

Look on the CarMax website, find similar cars for comparison in your selling area, pay close attention to car features, mileage, year, etc and then pay even closer attention as to what CarMax is selling those vehicles for before doing any business with them. The Carmax “no-haggle” pricing is nothing short of a gimmick and scam. It might work well for a buyer but as a seller, I’m suggesting to run hard and fast in the other direction. That was my first and will be my absolute last time doing any business with CarMax.

At bare minimum, check the tax value, go to Carvana, use Edmunds, Kelly Blue Book (KBB), NADA, or try to sell at local car lots, maybe even go back to where you originally purchased your vehicle, if feasible. As a private individual party who can afford other options, do not sell your vehicle to CarMax. Do your homework, read reviews, check out sale prices on similar vehicles, etc and you’ll soon discover how CarMax makes its profit.

We got approval and they give us $37,000.00 but when I bought the Lex the Price was $55,000? So I was negative $17,000 but I put down $9893 for our Lex. Then we asked can we test drive the Truck, she said sure, so we still waiting, waiting to test drive. Then we asked again can we get the key and test drive the truck, she sure but she never got the key until the car was all ready for us and change everything in our name. So she said, "Ook your truck is ready for you congratulations," but we never drove the truck.

We left from CarMax in the evening to heading home 360 miles to home. When we got home at night my son was waiting for me and he asked me mom but you said this truck is a V8 but it’s not, it’s a V6. So immediately I call the lady and told her about the truck wasn’t V8 and I need V8 because I need to have strong motor because my 2 trailer, so she said I’m sorry bring back, so I took back the truck to Miami, when I got there she said didn’t have the truck I wanted but I gonna give you this truck just until we find you a good truck. But I told her but I don’t want to take that truck. It’s top old and many miles; it was GMC 70000 miles 2019 and had a broken thing for the gas, but she said don’t worry this is for just until we find it 4x4 V8 truck ok.

So we got that truck and she said come back for your truckwe find it… So we return back again and I call her if I put My sister because she have good credit then me and she been at her job for 19 years, she said yes ok perfect I did that. When I got there it was a GNC Denali we said ok, the my husband and my Sister asked if we can test drive the truck, she said yes, sure again,… then we asked her where is the key she said I will get it but she never gave us the key to test drive the truck. She completely all the paperwork again. She took the truck to the back and never let us test drive the truck.

We saw the truck after was ready for us with a yellow Ribbon ready for us. So we got the truck and we left from CarMax almost night. We took the Turnpike the Highway 360 miles away from home at night, when my husband said something is wrong with this truck, it’s making noise and the brakes is wrong, I said omg!!! Ok we got home at 11:00 at night August 14th. my son is there at my house and he drove the truck and said mom it's problem with the transmission because his friend were there too and he is mechanical of car and the 3 of us said noooo,…

I call the lady back and she answered and I told her about something wrong with the truck and I think it’s transmission. She said take it in the morning to CarMax store in Claremont, Florida, the nearest store on my House 16,000 miles away from my house. So I took it Morning August 15th. I explain to the Manager What happened everything. So they say, "I’m so Sorry we’re gonna do everything for you." They gave me a little tiny Corolla car and they say they will check Monday because it was Saturday/ they will call me Monday to let me know. Saturday, Sunday, Monday I call back and ask about what happened. They say they didn’t have the time to check it out and Tuesday They will find out then.

Next day. They call me. They say they find out. The Denali truck was done the transmission, they gonna Change for a new truck so they pull me a girl to look for our truck. Then she order one from North Carolina. Supposed to be and a week. Then they sent me a email that truck was ready. I went three times there and the last time I drove the truck, then started to saying the Manager From Miami they didn’t answer the phone calls. They couldn’t do the change because they not answer. Then they say the people from Miami. They don’t want to change the truck and they’re going to fix it after they fix it. They’re gonna change.

It’s been more than a month. I haven’t had the truck. They haven’t done anything. I’ve been calling and calling. They always go excuse and then they said They’re not gonna trade my truck because I own a company and I gonna used to pull my trailer but from the beginning I said I was trading my Lex for a truck because I needed to pull my trailer, so doesn’t not make sense until Today 16th of September. They haven’t done anything.

I’ve been so stressed out shaking. I got an accident and burn myself. Because I am so estresado. Cause I can’t even hold a coffee. All the stress. I meant through. I burn myself, my whole body. A coffee follow for me. I’ve been taken from all the stuff. I haven’t been able to work because I didn’t have to the truck and one weeks ago. I went to my niece house to ask her if she let me had a old truck from her for $800.00 and I have to pay her every month so I can be able to work because they haven’t done anything and I got the bill already from the bank. Santander said need to be pay the bill for the GNC Denali. CarMax said they gonna fix everything but they haven’t done anything yet and I only got the truck for 10 hours. I’m so sad and stressed out with all this happening to us.

So they had time to go over the car and make sure everything was good. They did not. A very horrible experience will probably be my last time. Buying a car from them. Last issue was I've had the car for over 30 days and they had still not registered. My car, I had to call them for 2 days straight constantly. To find out what was going on, I got shifted around to so many freaking people and come to find out. They were having problems with the title. Finally told them what they needed to do to get it completed. So therefore I was not driving Illegal. I am a title clerk at another dealership. Well, not suggest any more people there Until they can get their crap together.

Once I finally got into the place, they took my information and said they'd call me back. The MaxCare contract is through Assurant. They have been even worse to work with. The repair shop called me almost immediately and said it was the compressor, but that Assurant wouldn't approve the repair request until they had sent their own inspector, which could take UP TO 72 HOURS!!! However, even though I'm stuck without a car, when I called Assurant and waded through THEIR horrible AI "assistant" to finally talk to a real person, they told me that rental coverage wouldn't be available to me until AFTER the inspection and approval, leaving me without a car for 6 DAYS!

CarMax sold me this extended warranty with the expectation that I would have the benefits of repairs when they were needed and a rental care while my car was in the shop. Here I am 6 days later, no car, approval pending. I should have gone to a dealership and just bought through them! This is the worst experience I've ever had with a car company regarding repairs. Their website is designed only to sell cars, not to help those who have already bought them from you. I'm a repeat customer at CarMax, because the buying experience was less stressful, but they've just destroyed any desire I have to go back when I buy my kid a car (my next expected car purchase).

Unfortunately, the process of getting the loaner was also frustrating. I waited approximately 8 hours at the dealership while my vehicle was being checked in. At one point, it appeared that the staff thought I had already gone home, even though I was still there waiting. I had handed over my keys so they could check my vehicle in, and I ultimately spent approximately 99% of my day at the dealership. Had I known the process would take that long, I could have left in a loaner much earlier rather than spending nearly the entire day waiting.

While speaking with the service writer, who was very professional and courteous, I explained that my primary concern was no longer the rear door. I was much more concerned about how the transmission was behaving. The vehicle was noticeably shaking when being put into gear, particularly when shifting into reverse. I was assured that my concern would be documented in the service notes. The vehicle was returned to me about a week later. I was given paperwork showing what had been addressed, but I did not see anything indicating that the transmission concern had been properly diagnosed or repaired. Unfortunately, by the second day after getting the vehicle back, the same transmission symptoms returned. The vehicle was again noticeably shaking when being put into gear, especially when shifting into reverse.

I want to be fair and say that everyone I personally dealt with at the dealership was friendly and professional. My concern is not necessarily with the people I interacted with, but with the overall condition of the vehicle I received and the fact that the transmission issue I reported early on still appears to be unresolved. At this point, I am now having to arrange for someone to come pick up the vehicle so it can be taken in for further repairs. That is understandably frustrating, especially considering how soon after purchasing the vehicle these issues began.

I take responsibility for not having the vehicle independently inspected before purchasing it, but I also believe that once a significant mechanical issue was reported within the coverage period, it should have been thoroughly diagnosed and addressed. I will also be uploading the service paperwork so others can see exactly what work was documented.

Amir is just a very mean evil young man. Who leaves warped rotors on brakes and charges them for it when they never fixed it? When I told Amir for the third time I just got my brakes done here a month ago. He said women driver have a tendency of constantly ruining brakes because they don't know how to drive. I argued with Amir again and he kept saying, "If you want new brakes you have to pay for them." When I brought it to his attention that the brakes should have been done completely correctly by taking out the warped rotor his response was to pay for another brake job. I tried to explain to him that they did not do their job correctly if they left old parts on a vehicle while doing and charging for that. His response again was women drivers need more brakes. So my thoughts are if you're a woman don't go to CarMax to get your car worked on service. Customer service services are horrible, especially Amir.

I thought that was established when I walked out for poor communication, inconsiderate of my family's time, and disturbing redundant information request after getting everything uploaded on their site. But thanks. There wasn't a need for a petty call after I walked out. Everything I read in their poor reviews I experienced except for buying a lemon. I don't always trust reviews so I wanted to give it a shot myself, I believe I dodged a really bad experience after the poor service.

Why should Carmax representative, Brianna or Bre sent Repossession letter out to someone who already paid off her car? That's ridiculous and wicked! I hope Carmax does not falsely report people's credit online. Otherwise, why would this account manager generate a Repossession letter to someone whom she had already acknowledged a full payment of her car? Please everyone, be careful dealing with Carmax Auto on Kenasaw, Georgia because I had a bad experience with them. Some of these account managers are very rude and disorganized!

7/20/2026

To make matters worse, I received two separate calls informing me that the vehicle was ready for pickup, only to arrive after a 40-minute drive and be told that the vehicle was not actually available due to a miscommunication. As a retired Army veteran and disabled veteran, I understand that mistakes happen. What matters is accountability and making customers whole when they do. Unfortunately, after months of inconvenience, time away from work, repeated trips to the dealership, continued insurance payments on a vehicle I could not use, and the loss of use of the vehicle for most of our ownership period, the compensation offered was a full tank of gas. I hope CarMax corporate reviews this matter carefully and works toward a fair resolution because this experience fell far short of what my family expected from a company with CarMax’s reputation.

When I arrived, I explained to the manager that I had $10,000 in cash, in $100 bills, inside a white envelope located on the passenger side of my vehicle. I asked for permission to access my car to retrieve the money. She refused my request and was rude and disrespectful throughout the interaction. Even after I repeatedly explained the urgency and importance of the situation, she would not allow me access to my vehicle.

Later, after I had left, the manager called me and claimed that only $200 was found in my car—not the $10,000 I told her was there. I told her that was impossible because I knew exactly how much cash was in my vehicle. Instead of discussing the matter professionally, she accused me of raising my voice and hung up on me.

I immediately returned to the facility, contacted the police, and filed a police report. During my conversation with the responding officer, I was told that there have been numerous complaints from people who claimed that their property had gone missing after their vehicles were towed to this company. That information is extremely concerning. I also contacted CarMax and was instructed to file a claim, which I have done. I expect CarMax to thoroughly investigate this matter and work toward resolving it. If this issue is not addressed appropriately, I will consider pursuing legal action to recover my losses.

CarMax should carefully evaluate the companies it chooses to do business with. Customers should be able to trust that their vehicles and personal property will be protected while in the custody of a towing company. Based on my experience, I do not believe Advanced Recovery Solution provided that level of care or professionalism. Until this matter is resolved, I cannot recommend CarMax to friends or family. I also intend to share my experience on social media and consumer review platforms so that others are aware of what happened. I simply want a fair investigation and accountability for the loss of my property.

Having a knee replacement after the purchase didn’t allow me to drive the vehicle for about 4 weeks, and my commute is 5 miles to and from work. Regardless, after 2,700 miles, my beautiful little car started fading pale yellow (above the driver side hub and the front of the vehicle. The car came with a clean Carfax! However, I learned that it had been repaired by an independent company that worked “under the table (cash) without disclosing the problem to the DMV!” About 2k miles later, the thermostat failed - costing me in excess of $1800. DO YOUR HOMEWORK. I’m already out 4k.

Plot twist: I — a guy with Google and a working phone — found the part myself, at a parts supplier in Washington State. I was told, essentially, to stop being silly and let the grownups who know the car biz keep looking. Then that same unfindable part magically materialized in the hands of Will, the service manager, WHILE I WAS ON THE PHONE WITH HIM. The BMW Continuum works in mysterious ways, apparently — mostly when a customer starts quoting Texas consumer protection law.

And Will's grand finale, after six weeks of this circus? It might maybe possibly be done tomorrow. No commitment. No apology. A wishy-washy shrug at the finish line of a marathon THEY made me run. So I asked for the bare minimum gesture of goodwill — a year of oil changes, or a second key so I could actually program my own car. Oh, only Caleb, the general manager, can approve that. Great, let me talk to Caleb. Caleb's on vacation. We don't know when he's back. The buck stops nowhere. It just goes on holiday.

Their legal team? Took TWO WEEKS to respond, only to hand me the exact same answer they'd given two weeks earlier. That's not diligence, that's a stall tactic with a law degree. And the damage isn't just time. Because they sold me a car that immediately died, I had to explore other financing — credit pulls that hurt my score so badly that CarMax's OWN finance partners then told me my credit was no good. No good for a new loan, but perfectly good enough to keep making payments on the broken car they sold me. Make it make sense.

One genuine bright spot: Paola in Customer Relations at the home office, who fought for me inside a machine seemingly designed to prevent anyone from helping anyone. She deserves a raise and hazard pay. She is a hostage of the same siloed dysfunction the rest of us are — a company where no one can authorize anything, everyone defers to someone unavailable, and departments refer to each other as outside partnerships. That's not a business, that's a hostage situation with a logo.

I spent my career running customer operations for companies on three continents. I know what good service looks like. I know what broken operations look like. This is the latter, wearing the former's name tag. My car is allegedly, maybe, possibly fixed. My complaint is not. If you shop here: document everything, know your rights under the Texas DTPA, and pray your car doesn't break — because if it does, you'll need the patience of a saint and the persistence of a debt collector to get anything resembling accountability. One star, and honestly, that star belongs to Paola.

I also later discovered that the vehicle had previously received an engine replacement before I purchased it, and I was not informed of that history during the sale. Had I known the vehicle had a replacement engine and the extent of its prior repairs, I would have made a different purchasing decision or negotiated a different price. This experience has involved months of repairs, disputes, loss of use of the vehicle, and significant frustration. I encourage anyone considering buying a vehicle sight unseen to request all repair records, vehicle history, and written disclosures before completing the purchase.

Since presumably I purchased the car with this active code running, I figured I would take it back to Carmax and they might offer to look and fix as a complimentary service. One would probably venture to guess too that before Carmax sells cars they also run the scanner of all codes. So I take it to Carmax service today (6/29 around noon) and ask to have it looked at. The woman at the front desk tells me she is not able to make me an appointment or to have anyone look at it because there is no check engine light on. I kid you not she even insists on walking out to my car to fact check and confirm there is no light on.

My mechanic had clarified that sometimes it can take a bit of time for an active but pending code to trigger the check engine light and had also offered to diagnose and fix the issue. I tried multiple times to explain this to the woman at the front desk at the service department to absolutely no avail and at one point, she even stopped responding to me and just stared at me, seemingly hoping that I would stop trying to get service for my car and leave.

I have never experienced such customer service and treatment at any of my prior mechanics or dealerships that I’ve been to for car service. If there was ever a time that I brought my car in for any funny sounds, smells, etc. they were always willing to at least take a look at the car. I find it extremely extremely strange that Carmax was not willing to simply take a look, scan for codes and propose a solution, especially given I had a printout from my mechanic. I also would assume that when Carmax purchases and sells cars, they do more than simply “check the check engine light” despite the fact that this woman seemed to imply that all that was necessary to make sure a car was in good order was to check the engine light.

I unfortunately purchased the extended Carmax service plan and will most likely be canceling considering I absolutely do not feel comfortable that Carmax is willing to service my vehicle in the way that I trust and that I would like my vehicle to be serviced, nor is their service department able to treat customers respectfully. Unfortunately, I’m sure there are very good and qualified individuals working in the back on the cars, but all that the customer interacts with is the person at the front desk, who does not seem to be aware or care how she represents the company and the whole department. All I can hope now is that this does not turn into any major issue. It is absolutely not Carmax‘s decision to what extent I choose to diagnose and correct issues with my own car.

If a customer would like a full work up of their car and issues fixed regardless of how minor, that should be completely up to the owner of the vehicle rather than the woman who simply sits at the front desk, especially considering auto service generally follows with an invoice for materials and labor. I would also love to share that my sales experience was extremely pleasant and I very much enjoy the vehicle I purchased. I worked with Scott out of the Hartford superstore. Unfortunately though, my experience with Service will now taint the Carmax transaction experience. This was by far the least customer centric service department I’ve ever experienced in my life and I am incredibly frustrated. I partially hope the check engine light doesn’t end up turning on just so I do not have to return to carmax for service. Good riddance.

32k cash hard earned money, then they say, "We are sorry we cannot sell this truck to anyone because the title says it has 50k on it and the car reads 47k." so they came up with we can drive it 2k miles then. Sell it or file for a new title for it. So as I was walking out with my heart ripped out and my time, my money, all valued like I was someone trying to get approval or a loan. They did not offer to sell me anything else and they did not follow up with me. I’m taking my money some place else due to the fact

1. I am going to buy cash now. (Sales person says great however the 20min test drive is over so I know you said you're paying cash and buying it now however car max policy 20min test drive lmao). 2. They had the vehicle as a certified and. Saying on report that all was good. When in reality they wher going to sell me a vehicle with the mileage wrong on title and from car over 2k in miles. 3. They had no value for my money or my time (but definitely did a great job at the 20min test drive give that sales person a raise great job)