CarMax Reviews

My husband and I was so pleased by how the customer service was and how professional everyone was especially the person we worked with on today.. His name was Naajer he was very professional. He was right on board with everything and even his manager he was on top of everything to where everything was going smoothly… We also was able to hold conversations with others as well to where was very friendly as well… We was all smiles and was shocked how well behaved our daughters was… We would recommend Carmax to anyone..

Not my first rodeo with Carmax but still the most pleasant place to buy or sell a car—wish other dealers would take note. In the past, I would have to go to the store to start the sale process but now I got my initial appraisal online. Still good for a week. If you evaluate your car honestly, it works. Made an appointment, was done in less than an hour, walked out with my check. Happy camper. We have done business with them in Sacramento in the past but it has been Pleasant Hill for the past ten years and it’s always pleasant people and no pressure.

This my experience with Carmax. I had previously bought a couple cars from them and loved the process of no haggle or sales person coming up to me to annoy. Fast forward a couple years and returned to purchase another car and this is where Carmax shined like I've never seen a car lot ever do. I had a run of bad luck issues. This was NOT a Carmax problem or a me problem, these cars are used and stuff will go wrong. I had a few issue right off the bat and the sales manager and others worked with me, even past the 10 day return mark and asked what I wanted to do so I can be happy. I traded up to a different car and was super happy.

The CarMax car buying experience was exceptional. It was the easiest and most convenient car purchase I have ever made. I did not have to spend hours waiting at a traditional dealership, as I was able to complete the entire process from the comfort of my own home. The best part was that my vehicle was delivered directly to my front door. Throughout the process, a kind and attentive representative provided me with regular updates on the status of my vehicle prior to delivery. Based on this seamless and hassle-free experience

I took my son to Carmax yesterday to purchase his first vehicle. First I want to say that one of the main reasons that I will shop at Carmax again is because they don’t try to hustle you and keep you in there all day and make you pay an outrageous amount in finance charges if it isn’t necessary. I have good credit so I got a good finance rate. That will vary depending on credit so if your credit is not as good, then I’m sure you’ll have a higher finance rate either way, we were in and out of there within three hours. My son knew what he wanted. We got the car, we left. We got about 10 minutes down the road and there was an issue with the car. I called Carmax they had it towed back to their place. We went back and decided we wanted to get a different car.

I don’t even know where to start. After taking 15 days to get to the location I was supposed to be picking the car up (was 10 miles down the road in Winston Salem for 7 days but I was told I could not see it there) anyway, the car finally reached the Greensboro destination but they wouldn’t let me see it, said it was in the shop, turned out it had some hood damage. That turned into, oh the whole top of the car is damaged. It took another 3 weeks to get the car “fixed”’. In that time, I got nervous about what’s really going on, but I got A LOT INVESTED in this damn car at this point. Lost the sale on one that I was trying to decide between, 12,000 less dollars but about 18,000 more miles.

I was very pleased with the customer service and how quickly I was able to make a purchase of a car that I LOVE. Mike ** in Augusta, GA is a true professional and made my visit to Carmax a total pleasure and I am very happy with my 2017 Infiniti QX50. I recommend Carmax to anyone searching for a car. Thank you CARMAX!

I bought a car from Carmax on the corner of Ulmerton Road and US 19. The salesman’s name was Robert. I explained to him that I did not want a third company for a warranty. He assured me that Carmax goes through their cars and that the warranty I was getting if I went through Carmax, I would pay 350 if I went anywhere else I would have to pay 400 and everything else would be covered. After seven months to transmission started downshifting hard I called Carmax. They said they would not work on the car. After more searching and trying to figure out who would fix my car, it comes out to be that my warranty will only pay a percentage of whatever it cost to fix. I took the car to AutoNation Ford on 34th St. in Saint Pete they want $11,000 for the transmission. The third-party warranty would only pay $7500.

I recently purchased a 2021 Lexus NX300 with only 3500 miles. I know, pretty great find. Car looks flawless as it should be with low miles. Throughout the process the sales associate was nice but had no knowledge of cars. What I did notice was there was no owner's manual in the car. I brought this to the attention of the associate and was given a website to order replacement and they would reimburse.

I have had two good experiences with CarMax, but this one takes the cake. I bought the car with a 90-day warranty. After 2 months the car started giving me issues. The air, the radiator, the battery, the cruise control, the display. I feel like they knew it and sold it to me anyway. I will never recommend them to anyone. STAY AWAY!