Mitsubishi Motors Reviews
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My 2018 Mitsubishi outlander sport is in the shop again. Back in January 2023-this year- my transmission went with only 130k miles on it. My warranty covered my transmission and thankfully so since I purchased vehicle in July of 2021 and it hasn't been even 2 years. When I received my vehicle back in January of 2023 all the bolts to the air filter cover and radiator cover and everything around engine were missing and never placed back. My battery wires were never tightened back either and I took a video. The dealership which I had to drive a hour away to get to was just like ops.
Now here we are 4 months later, now I'm told my transmission module is bad. I got stuck in a parking lot because my car wouldn't shift gears or even shut off. I had to pay for towing to the same dealership that replaced my transmission in High Point North Carolina. The first issue that my transmission had to be replaced started in November 2022 and I was without a car for 2 months and my husband even lost his job because we live in a rural area with no other transportation then a car.
Now here we are and the dealership stated to us on 5/20/23, "We will get you a loaner if not that day then Monday." Well today is Monday 5:41pm and they close at 6pm, do I have a loaner? No. They don't care that you don't have any transportation or that possible they didn't tighten something correctly that cause this to happen. My car has been having gas go real quick which is something that was told to them but they never checked it out which that happens to be a symptom of a bad transmission module. Again no transportation to take my kids to school, do things that are necessary and go to work and will probably lose a job again because supposedly their loaner was out over 2 months last year and now again not available. Even tho they are getting my business and money.
Beware when purchasing. The salesperson told me the sales price of my car would be a little over 11,000. However when signing documents I was baffled as to why my monthly price is so high. I never had the chance to review the contract until I downloaded it from a computer chip they gave me. I signed their contract on their computer without going over the breakdown as I thought I was getting an 11,000 car but in reality they sold me a car over $21,000 and with interst will cost me over $32,000. I wrote the Better Business Bureau and still looking for advice on how to approach this. I let Victory Mitsubishi know I wanted to return it but they told my salesman to tell me I had to wait for the Title. Not happy.
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What happened was I took my car into interstate Mitsubishi on 4/2021 for the recall dealing with corrosion on crossmember, at that time they said it looked great, put a half ** coating on it and sent me on my way. I called a few times afterwards asking about holes I had seen but they swore it was not part of the recall.
2/15/23 driving at 25mph with my oldest child, my car came to a very abrupt stop to 0mph... Looking under the car it seems as though the driver side lower control arm disconnected right at the crossmember (which is beyond corroded) causing the driver side tire to jam sideways into the wheel well and breaking my axel.
On 4/2021 my car had a little over 91,000miles on it, it now has a little over 100, 000, it is parked during the winter (I am from VA, do not drive in the snow), only about 4500 miles driven a year. Seems this really should had been replaced when I brought my car in and avoided all this extra damage to my car. Finally after my car sat at dealership for over 3 weeks, corporate calls on 3/13/23 just to tell me my car is too old. They are not going to fix it, even though they all admit it's all broke due to the recall.
I am a single mother of 2 children with many health issues. Lost my 9 year old to brain cancer so keeping my other kids healthy and making it to their appointments is very important. Mitsubishi corporate said I could pay $1500 to have my car fixed. Recall is active, no reason they should not fix my car just because it's age. Only has 100000 miles on it, very well taken care of, no reason not to fix.
I recently bought a new Outlander and second service got done at 30ks. Where the dealers charged me more for the rear brake pads and one of my friend is charged only half the price of what's been charged to me for the same spare parts. This way the Mitsubishi making customers to stick to dealers to get covered with warranty and robbing more money from customers. I definitely cannot recommend this type of untrustworthy service and cheating to any more friends or known people.
I bought a brand new OUTLANDER 2022, in less than a month with less than 3000km the engine has started HEATING UP, it's been 10 days since my car is parked At Dilawri Mitsubishi regina. I still do not know when the part will arrive, I believe it's coming from space, in return Mitsubishi does not give you a RENTAL or a loaner vehicle, it's a blunt no even if you ask them. MITSUBISHI CANADA has very bad CUSTOMER SERVICE, please buy toyota or honda. PLEASE DO NOT BUY A MITSUBISHI. IT'S BAD CUSTOMER SERVICE.
We bought a brand new Mitsubishi Outlander last fall; however 2 months later it's catalytic converter was stolen. It took 4 months to get a replacement. When I asked them what options I had to protect it in the future, they said they had no Mitsubishi approved devices to protect a converter and had no idea when they would. They told me any additions or alterations could affect my warranty. 6 days after we finally got our car back, the converter got stolen again! The converters are too easy to steal. The cost of repairs is ridiculous and it's not covered under any warranty because it is a theft/vandalism. So not only are we out thousands, it will be another 4 months before we get our car back. Also, customer service was terrible. In all the conversations I had with them, only one person took the time to fully and competently explain things, like warranty.
I am having a problem with my brand new 2022 Mitsubishi outlander less than 6 months of owning. Last friday December 03/2021 my wife drove her car normally to a parking garage building in Kitchener Ontario, she left her car for approximately one hour and when she return the car won't start. It wasn't even cranking the engine and not releasing the electronic parking brakes, all the lights, radio and everything else were working. The car got an error message on the dash and service light was on. We called the roadside assistance and got our car removed after 5 hours of waiting to our closest dealer since the tow that was sent to us couldn't handle the car weight. We dropped the car at Kitchener dealer very late around 2am.
Next day on saturday December 04/2021 we drove to the Kitchener dealer to drop off the keys and explain the problem and for our surprise they said we shouldn't have dropped the car on their parking lot during the night because they were having some theft issues in their dealer and they couldn't be responsible for my vehicle if we left it there. We then called the Cambridge dealer and asked if they could have our car there to check what was wrong with the car and they said ok. We contacted the Mitsubishi roadside assistance again to request a new tow for the Cambridge dealer and for our surprise the roadside assistance asked us to pay for the tow because customer service wasn't working saturday and they couldn't pay for it.
When the car was moved to the Cambridge dealer we asked them if they had a car that we could use while our car was being fixed but they didn't have any car to lend us and we had to rent a car and pay from our pocket. To summarize we bought a new car to avoid having headache and having the benefits of roadside assistance and warranty, but we had to pay for the tow truck from our pockets, we are paying for our lease and we can't use the car and we are paying for a rental car too. If I have a regret is to have bought a Mitsubishi vehicle.
22 months into covid and the only adaption made by Mitsubishi is to use covid as an excuse for poor customer service. A driver opened their car door on my mitsubishi in June 2021 and I am still awaiting for mitsubishi parts in November 2021. Their first lie is all the car companies are this slack, the second excuse is parts have to come from overseas (according to them Australia doesn't keep common parts such as bumpers and spare keys in stock), the third lie is it has to come from Melbourne and that takes 8-10 days (not withstanding the fact I am in the same city as them and I can easily get things sent from Melbourne overnight). They literally just make up lies that are not based in reality at all.
When you complain to head office you get a patronising reply that does nothing to address the complaint. They are misogynists in the king of misogynistic car industry and have made their cars unreliable just by not getting parts for female drivers in a timely manner. DO NOT BUY A MITSUBISHI, it is Japanese for misogyny and poor service.
Having this extended warranty saved me so much money! Right at the end of the regular warranty my drum brakes had to be replaced & the labor on that was crazy high! After getting the quote, I remembered I had the extended & called, they said good thing I called-Or else it wouldn't had been covered (one of those small print items). Mine was & I was very happy!
Received a map update card for my 2017 Outlander Sport. The screen asked for authentication key. Went thru all my paper work to find a 13 digit number. (My dealership closed.) My whole system is now locked up. Called Mitsubishi, they told me to take it to a dealer 1 hour away, did that. They told me to order a card from HERE, a map company. Long story short. I have been to Dealership 2 hours away twice. Still not fixed. Mitsubishi not returning my calls. What can I do now?
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