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At Mitsubishi, we’re so confident in the quality, re not honored. 2014 Mirage car only 3 years old. Warranty requires 4 oil changes prior to 40000 km. I have records of 4 changes and cannot locate the 5th. Only 35000 km on car. Requires a piston rebuild for $5000. Supposed to have a 5 year 100000 km warranty but dealer claims oil should have been changed 7.4 times and refuses to honor the warranty. I am thoroughly disgusted. Repair represents 25% value of the car new and 53% of the cars current value. As always I find you get what you pay for.
Bought a 2014 Mitsubishi Lancer. First time buyer, it only had 16,000 miles. Was driving on the highway. Felt like I was in a plane. Clocked my ears. Turn off the car to find out what was wrong. Saw nothing. Get off the highway, axles fell off front right wheel. Getting the run around. This happen on July 3 2017. We are now in 2018 and still the car is not fix, pay a monthly payment of $491.00 and insurance $212.00 and no car. What is a consumer for, or a warranty of a new car if there is no help for customers. Need help fast. Got Lemon Law involved but it taken too much time. Still Owe until 2020. What a shame.
Bought new 2017 Mitsubishi Outlander loaded out with all the bells and whistle to include the FCM system. This feature have never worked on my vehicle or my sister's. I opened a case with Mitsubishi and they are of no help. Please go to YouTube and check out how this feature should work. This system is an accident avoidance system.
I am very disappointed with how this company refuses to repair stuff that's not working properly on their vehicles. The caseworker appointed to me was very rude and their rep saw no problem with the vehicle... really!! I recommended my sister to purchase the very same model vehicle without prior knowledge of problem. FCM system does not function in her SUV either. Wish I knew then what I now know. I will eventually trade this SUV and will never buy or recommend this manufacture to anyone. Customer service is everything and this company has NONE! I know there are others with this problem. It has to do with camera system mounted behind rear view mirror. If we don't speak up they will do NOTHING!
I got 2012 Outlander Sport I got new. After 5 years my car start getting rust on the hatch door. I still cover by the warranty but Mitsubishi give hard time to take care and didn't wants to provide me with a rental. 10 year warranty and 84 months of corrosion warranty not worthy, never again buy a Mitsubishi.
Never got a call back when car was fixed. Took it in November, got cuzzed at, were very rude. Bad experience. It's December now and car is still not fixed. I will never buy a vehicle there again. Worst experience ever, unprofessional, awful.
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I have a 2013 Mitsubishi Lancer Sportback. Ever since I bought it, the car sometimes has to turn multiple times to start. This happens at least twice a month and I had Mitsubishi review my car a couple years ago and they said everything was fine. It's an annoyance I learned to deal with. Today my car starter died and I needed a tow out of my garage. The tow was with Mitsubishi Roadside Assistance and they towed my car to the wrong location-a farther away location by about 15 miles. I just wanted it towed 1 mile. They said I would be on the hook for the tow back to where I wanted it (at my expense). Then I find out that my economical $20k new Mitsubishi requires a special dealer part only for the starter and the cost was over $830. The average new starter at Auto Zone costs around $150.
Why would Mitsubishi make a model that requires a special starter? At the cost nearly 6 times what the average starter cost is? Because the roadside assistance through Mitsubishi towed to the wrong location, my mechanic could not complete the work and I will have to keep my rental another day-$77 more. If this is the type of engineering Mitsubishi requires of consumers-to have a special part that is ridiculously expensive and to make a mess of the tow service they promised would help (at no charge)... They have lost me as a loyal customer today. I have driven Mitsubishi since 2003. My next car will not be a Mitsubishi.
A nightmare! 17,800 for a 2014 Mirage! Drove it off the lot it depreciated in half! The cabin smelled like sulfur. The car slipped out of gear while trying to go up a parking garage and once on a decline it rolled forward while it was in reverse gear! Thank God nobody was in front of it! And it was a automatic! The windows whistled. The tires on the road sounded like they were grinding into the pavement! The motor was equal to a leaf blower. Horrible. AND DANGEROUS! My payments were 350 through Ally. What rip-offs! I paid off 12,000. They repossessed it and sold a 2014 with 9000 miles for 6,800. They took it and drove it lot to lot on its real wheels! And auctioned it off! They want 8000 more off me. They're crazy! Horrible! I want my money back Mitsubishi!
Lied to me. Told me I was half approved on Saturday 9/16. Jimmy said to take car and come back Tuesday to finish paperwork. I said I am not leaving with the car unless I am approved. He went over finance area, came back and said you are approved. I said it's, mine he said yes. All this was said in front of the sales girl GaElle and my 21 year old. So I left. I text my sales girl and told her I had all the paperwork and she said ok see you later meaning today Tuesday. I get a text from her telling me that Alex ** is working on my approval to come in on Wednesday instead. I quickly called the dealer and asked what was going on. I get a call back from a Mr. ** telling me I am not approved and they are working on it.
I give him the whole background and he says you're not approved. I said what time are you open still I will bring the car back. I then get a call from Alex ** and he says he doesn't know why Jimmy told me I was approved and he will have a chat with him. He then says he does not know why GaElle tells me to bring paperwork in and that he will have a chat with her. Needless to say do not go there unless you want to deal with liars and a people who feed you bull just for a deal. Bad bad place. Go elsewhere please. Any questions feel free to call me **.
Forget what consumer reports and the auto mags have to say about Mitsubishi products. I have owned 3 since 1989 and they have all been great vehicles that are 100% trouble free and just go and go. Styling is nice and the ride is smooth and quiet. Also, handling and power is excellent. I understand that these are the last of the 100% Japanese vehicles imported to the USA and I feel that the Japanese have proved themselves.
I purchased a brand new 2017 Mitsubishi Outlander SE. I am furious that my Bluetooth is not working properly. When trying to place an outgoing call, more often than not it will tell me the "volume is too loud." I have a Sprint Galaxy S6 phone. A very common phone. I have also tried my son's iPhone SE and have the same issues. Mitsubishi is refusing to do anything about it. I have contacted the customer service line and got a case worker. He is stating that it is the model of the phone and the fact that it is a sprint phone. That BOTH phones may have some compatibility issues.
However, when I had a loaner 2017 Mitsubishi I had NO problems with the Bluetooth. I have video after video of evidence. It happened while sitting in the car with the tech who also video taped the error. They will not do anything for me!!! A $28,000 dollar car that I am stuck with the Bluetooth not working. I will be exploring all avenues of recourse as the case worker told me that there was no else that I could speak to about the issues and that their tech department would let me know if any other information became available. At no time will I ever buy another Mitsubishi and I feel so foolish that I purchased one to begin with!
2014 Lancer - In April 2017, transmission malfunction caused road accident and injury of elderly male. Marius of Mitsubishi Motors refuses to have transmission repaired under warranty. Vehicle was purchased 2 months before the accident and Marius even denied cost of inspection regarding malfunction. Vehicle is still at Mitsubishi repair shop in Salinas, CA ever since insurance company had it towed there after completing body repairs stemming from accident and service dept will not release vehicle unless owner pays for inspection fee of $250 because of Marius’ denial.
I own an Outlander Aspire PHEV and received two letters from Mitsubishi Australia regarding two safety recalls. I made an appointment with Mitsubishi Pennant Hills (Sydney) and received 2 SMS from them to confirm the appointment, the last one yesterday. After spending an hour in traffic, I arrive in time at 8am only to be told that they don't have the program and hence can't do the service. They'd call back when they have the program.
This isn't the first time this happened to me. I booked a regular service at Mitsubishi Artarmon a few months ago. When I arrived they told me they couldn't do it because it was a PHEV, I had to go to Pennant Hills. When I finally got there the service was nearly $500 - for a simple check of a brand new car at 15,000km. What kind of dodgy company is that? One thing is for sure: Never again a Mitsubishi. These guys don't know what organization and good service is.
Bought a Mitsubishi 2014. Has 18000 miles. Was driving in the highway. I got to the street. Axles fell down. Hit another car that was park. Don't know how it happen. This happen July 3, 2017. Getting the run around. The bad thing is that l still owe the car. And is not fix. Would not recommend Mitsubishi Dealer. They don't help at all. Car is in 400 Route 46 in Totowa NJ. It's a shame that a new car just got damage like that and no way the manufacturer help at all knowing it's their problem.
They do not even deserve one star in my book! I have had nothing but problems with this vehicle! First, replaced the rear differential, part itself was 500$. Second, it had to have a whole new exhaust and catalytic converter. Third, I had to replace a fan and radiator because it caught on fire while I was driving it! Fourth, the safety recall for the control arm but the whole piece is rusted! I had another mechanic fix the arm but it still has rust where it connects.
Called the recall number and they can't tell me if the rusted part is part of the recall or just the arm! They told me I have to take it to the nearest dealership which happens to be 2.5 hours away, even though the recall clearly states driving in this condition could result in loss of control and a wreck may occur! So I asked if they would pay for it to be taken there, and they will not! Their poor mechanical system, and I have to risk my life to drive it, so you can fix your mistake! DO NOT BUY THIS JAPANESE PIECE OF JUNK!
Poor consumer action by Mitsubishi. As this unit a 2016 Outlander Sport with only 7,200 miles and paid for should not be driven if the four doors can open at any time due to latches being out of specification. Ricart Mitsubishi is no help as they are awaiting notification and parts. Would you drive a vehicle if the 4 doors may open at any time? If a door would open and deposit debris on your vehicle causing an accident would Mitsubishi pay??? All owners should be given loaners until this is resolved.
Last year has bought a Mitsubishi Triton single cab (demo car), year 2012 manufactured, mileage about 9,000 during purchased. Since then, found some sweet smell (like candle smell or fruit smell) is coming out from the areas near the dashboard and cooling coil affected the passenger cabin. Does anyone knows about this sweet smell? Does the smell harmful or related with mechanical malfunction? Anything can be done to remove this sweet smell? Thanks.
3 month old BRAND new Mitsubishi in for its first service and the service team are unable to get the vehicle out of "limp mode". No follow up from them. I had to contact them for progress report. They are still scratching their heads with no ETA on a resolution. The service staff are arrogant on the phone and just want you to go away. They obviously don't care about the customer once the sale is made. I would not recommend dealing with Mitsubishi, I regret buying this vehicle.
At 8 months took my vehicle to dealership in Lisle, IL where I purchased vehicle for repairs to issue of car shuttering violently upon braking. Was told I needed total brake replacement at cost of $500. Not covered by warranty. Since was car was almost brand new took someplace else and was told brake system was 100% fine. Contacted dealer. Told basically too bad they would only replace brakes. 7 years later still have issue. Still can not get dealerships to address issue. I've been told repeatedly by dealerships in Columbus Oh there is no problem.
Today I was told again that I need new brake system and they can't do anything about the fact that issue is ongoing since I purchased the car. This by far not the only issue I have had with this car since it was new. Dealerships always avoid honoring warranties both manufacturers and extended. These cars a garbage and the dealerships are liars and crooks. Go anywhere else if you but to a Mitsubishi dealership if you want to buy a new car.
I bought a brand new 2005 Mitsubishi Galant. I had five oil changes and 27,000 miles and my motor blue... Mitsubishi made me bring them all my oil changes which I did and they blamed the motor on the sludge from not being changed but I brought them five oil changes. In their book says every 5000 miles not every 2000 miles like most cars. So they wouldn't pay for the motor 27,000 miles brand-new car with the oil changes as proof. So I paid for it myself and put another motor in. This motor had 30,000 miles on it when I put it in and it just blew at 80,000... Who is the 2.4 4 cylinder I know for sure their engines are ** and if they get hot at all they work and blow head gaskets. Mitsubishis are crap. I will never buy one again. I will spend my life warning people about how ** their warranty is. They say 100,000 mile warranty. It sounds good but it's a lie. Rip off.
3 Problems with Mitsubishi-Australia Head Office. I think the rest of the reviews given by others speak clearly about their policies and what they stand for. I bought a Mitsubishi Pajero (MY2014) and took possession on Nov 2013. As you can see that it is still within the manufacturer's warranty under 5 year or 100,000 kms mileage. Problems faced and not resolved clearly stated below.
Problem #1: Issues with the brake calipers - I put my car in for a check on the 17th of March as to why the brakes are having loud clicking noises when put on reverse mode. Problem found is that the brake calipers were loose and were assured that it was fixed and I should not hear any more of the noise. Picked up the car and the problem was not fixed. I had to re-book an appointment for the 24th of March. Mitsubishi found that there were no springs on any of the brake pads. Mitsubishi ensured that the problem is fixed on the first visit. However, due to the ongoing clicking noise, I brought the car back in for a 2nd visit. This time more problems were found which was not picked up on the 1st visit.
As an mechanical engineer myself, I thought that in any engineering work, it is necessary to practice due diligence that when the product is released for operation, it should be checked thoroughly and ensure that the problem(s) is/are fixed. However, I was shocked that more problems than the first visit which was not picked up from 1st diagnosis. As this is deemed as mechanical defect, I was told that I had to pay for the service upon arrival which was not advised prior on the phone. The outcome of this visit still result in ongoing clicking sound. I had a word with Mitsubishi Australia Head office and they could not advise as they do not have anyone that could advise on technical issues. How would you like to hear that an Oil Company does not know how to produce petrol from crude oil which in this case a Car Manufacturer does not know or could advise on their own cars. Today, it is still pending dispute whether it is under warranty.
Problem #2: Rear Door Misalignment - I was going to be charged for the workmanship which is clearly a mechanical defect. I disputed the costs involved and they agreed. Why would they be charging me in the first place knowing that this is a Manufacturer's problem. Also to add that they have left multiple oil stains all over the door (internally and externally) on the beige coloured rear door body and did not have the decency to cleaned off all oil residue while performing the job. Do they actually check their work for completion?
Problem #3: Steering Wheel squealing - Brought the car in twice as mentioned above. Problem is still NOT fixed and Mitsubishi Australia Head office could not advise as they do not have anyone that could advise on technical issues. Reiterating my stand about releasing something for operation without ensuring that it is being resolved. I can accept that one overlook once but twice just is not acceptable and unprofessional on Mitsubishi. I am questioning about if there are any checking procedure to ensure that the problem has been resolved.
Problem #4: Driver side Air Bags recall - to be replaced due to fault found. Cannot find replacement part for it. It was meant to be replaced more than 6 months ago. For the reason that this is a recall, does Mitsubishi see that there could be potential for a risk to become a safety hazard waiting to happen? Problem #5: Steering wheel kept swirling to the left and at times jerking violently counterclockwise on uneven group. I happily paid for the rotation but the problem is still there. Could this be related to the Problem #3?
Problem #6: Car will not move (in 4WD mode) after one wheel does not have contact with ground and the wheel started jerking violently. When I presented this problem to the Manager and he said that it is normal that when one wheel loses contact, it will not move and thus the overheating light turns one. This is the nail that really sealed the idea of buying another Mitsubishi in the future. This is a 4WD for creation sake. Isn't 4WD made for the reason of tracking through uneven ground which may result that sometimes a (1) wheel is lifted from ground? How about buying a packet of salt that is not salty? At least I can still bring my salt back to the Supermarket to exchange it for another brand. I had 2 Subaru cars prior to this, I can say at least some people know how to make cars the way they have said it will.
I made a call to Mitsubishi Australia Head Office on the 28th of March to get some resolution as to what is covered and what is not. They could not provide technical resolution to the above problems and could not tell me whether the above problems should be covered under warranty. Comparing to other cars I had in the past, the above problems normally will only come up when it has clocked a good time on the road. Clearly that it is a fairly young car which has only been driven around the city and never been broken on any gravel road.
This experiences have made me doubt Mitsubishi's car manufacturer's quality and reliability, have any checking process to ensure QA and QC for completion before ensuring customer satisfaction, uncertain about their own policies on what they stand. They say they ensure a hassle free warranty on their video but is not clear when a clarification is made for the above problems. Please be minded that I have critic this to let others be aware of the ongoing problems that others have experience in other countries that should be made known. To conclude... Mitsubishi Japan (if you ever get to read this), your representative have fallen below the line with an attitude that needs change. You need restart on looking whether your representatives are acting on your best interest.
2015 Outlander Sport - Power train issues. My truck has less than 50000 miles. One Sunday in February 2017, my transmission was acting like it was slipping. At one point, it was jerking and halting pretty bad. Put fluid in it to get home. Called Monday and was told to bring it in tomorrow. Took it to dealership was told a recall was on it and I was covered. Well, now 2am being told due to wrong fluid, I am not covered. After calling National Center, the mechanic told them that the fluid caused the problem. Wait a minute, had to put fluid because of the problem and the recall states the problem I am having is due to manufacture issues. Waiting for arbitration. Not confident since they work for the company. Stay away from Mitsubishi.
My Mitsubishi I-MIEV broke down 23 Dec 2016. The local dealer couldn't determine the problem. Mitsubishi UK couldn't determine the problem. Eventually they decided in Japan that a new battery was required. (£7,000 but fortunately under guarantee.) This took five weeks. As of 20 Feb 2017, still waiting for the new battery to arrive. (Supposed to arrive in 7-10 days.) Customer service (Cirencester UK) don't give a damn. Fail to return phone calls. Won't allow you to speak to anyone that can tell you what's happening.
100,000 miles transmission forget it. Company would not even budge since it all expired even though I'm under 100,000 miles. I have heard of some getting 200,000 plus miles out of the Outlander and to be safe I bought extended coverage that I never used and it expires and 12 months later trans went out on my 2009 with only 98,000 miles. Company just lost all my referrals and my families' business and we were going to trade it in for the new 2017 model. I was considering buying a few for my fleet of vehicles for my sales staff as well. Between my word of mouth network and my families I am sure this information will result in many vehicles not being sold that could have been with a company that will stand by the 100,000 mile warranty regardless if you are the 1st or current owner.
I was advised, by letter, Aug/16 that my 2006 Lancer may have serious rust corrosion on the Front Cross member, a result of poor application of Rust inhibitor at the factory. It took until Dec/16 before the dealership could look at it. Rust damage was severe and a replacement cross member was indeed necessary. Now Jan/17 it may take up to 3 months to secure a replacement part. I find this hard to believe as there are more than 6,000 vehicles involved. Dealership is helpful but Head Office C.S.R. has no empathy for expediting part replacement. Dealer and notice of recall explains that failure of the part may result in loss of steering control. IS THIS HOW MITSUBISHI acknowledges their long standing customers? And how do they rationalize their Ad. Built better? Summary, think hard before you buy another Mitsi.
Got remote start put in new car. Pick up car- no user/owner's manual, some buttons don't work on remote. Start car - everything you do the car has to shut off then restart it with key. Uses less to me and hard on the car. No one said how it was going to work- doors don't lock when driving away. $900+ install it which was more than he said. Then I said something about price and was willing to lower price but I got it taken out. Hated it. Now I am out $1100.00 with small box of parts and no direction- nothing.
I drove my Mitsubishi Triton from Melbourne to Bega in NSW on 27.12.2016, and by the time I arrived in Bega the vehicle was not running well. I contacted Tarra Motors in Bega who are the Mitsubishi dealers there and was told that due to a number of tow ins, they were unable to assist me at the time of contact. (The fact that there were a number of tow ins does not auger well for Mitsubishi to begin with!) They referred me to another mechanic who at least took the time to see what the problem might be. He came up with the probability of a cracked head and that Mitsubishi were recalling vehicles for same.
He had spoken with Mitsubishi in the interim and then told me I was to phone Mitsubishi (Bega) between 1500hrs and 1515hrs. This I did but was fobbed off again. Over the ensuing days contact was made with Mitsubishi and ended with my leaving my vehicle with them. I heard nothing further from them and as Monday was a public holiday, I went to see them (again) this morning to learn that they hadn't looked at it and would not be doing so. This is a Company that supposedly prides itself on service. Let me tell you, there is NO service at Mitsubishi in Bega. I now have to find a way to get my vehicle back to Melbourne as it cannot be driven. Thanks a lot Mitsubishi I don't think!
I have owned this 2000 mirage LS coupe for 16 years and it just passed 260000 miles on odo. Even at 260k miles, the car still drives strong. Over these years, I have replaced struts, outer tie rod, front brakes pads, timing belt, water pump (once), drive belts, valve lifters, valve gasket, 2 motor mounts, O2 sensors, spark plugs, wheel bearings, filters, manual transmission fluid, tires, and engine oil. There's one time the car died with no reason and it's one of the connector was not good, but other than that, the car has been really reliable and it always starts and goes. It still has original clutch and rear brake shoes after 16 years of owning, and I live in california. The paint on the body still shines except the paint on the plastic parts. My co-worker won't believe my car is 16 years with 260k miles when he saw the car recently. I would definitely recommend my friend for a Mitsubishi if the company can survive.
I have a 2011 Mitsubishi Endeavor and when my car was off it lock the doors by itself and speed forward rapidly fast moving forward down the hill but got stuck at the tree and then try to speed faster pass the tree then stop and caught itself off. I know there was problems before that happen like this before last car year was 2010. Someone please look into this because it could happen do anyone. I'm still bless to be alive!
I bought a 2014 Outlander from Tricity Mitsubishi with 45500 km mileage and with a price of $30600. Of course with $5000 dead payment from my old car 2014 Lancer. After one week, I called the agent who sold me the car and talked to him about the noise and the vibration, they gave me an appointment, I went and an expert there who doesn't work with them anymore, told that there is a problem of vibration that they will fix. They got the car for 2 days, and he fixed the problem but he asked to come back if the vibrations comes back.
Yes, the vibration came back and I called them, however that person left the job and when I called today, the service department responsible, without any respect asked me to go to complain to Mitsubishi Canada as this is how the car was made by Mitsubishi "with noise and vibration and we have nothing to do for you as our experts saw your car" and said it has nothing since that noise is part of the car that I'm paying its loan till 2021. Please, is there anyone who can help me with this very big problem that my dealer ignores and let me down this way?
I own 2012 Mitsubishi Outlander Sport that completely failed at less than 60k miles. I call the roadside assistance card that was provided by the dealership when I purchased this vehicle NEW. Anyway, my vehicle wouldn't start so I tried trouble shooting myself (filling with gas, getting battery for key fobs, jump starting it) with no success.
I then call 1-888-648-7820 which is the number (card) that was provided to me by the dealership and it was horrific experience. They offered to tow it to the nearest dealership but that dealership was booked for two weeks being they are so small. I three-way called the dealership and mitsubishi informing Mitsubishi that they were booked hoping they would tow it to the next closest dealership so it could be serviced. They refused to come up with a resolution to help me. They expected me up tow my vehicle and wait two weeks for them to look at it or me pay for the tow. I've had Toyota and countless GMC and Ford vehicles and anytime I needed assistance they were more than helpful. I will never buy another Mitsubishi based on the principle that their customer service is lousy. Their loss!!
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