AAA Reviews

Aug. 13th 2026, approx. 7:00 PM, Garden City, ID. I had just picked up my car and decided to get a few errands done. There was a whining noise coming from under the hood but I thought I would just go back to the shop in a day or two. Got to the store, no problem. Got gas. No problem. Decided to give the Buick a much needed wash. Problem. You can't make this stuff up. She died in the car wash. On the Rinse cycle. She would not turn over, the dreaded clicking. Are you kidding me? I informed the Store Associate that there was a full size car with a dead battery in the middle of her car wash. I checked the cables and tried again. Nope.

I was in a frenzy trying to ask almost everyone in my apartment complex to give me a jump for my Volkswagen Passat. Then Kayla drove up, I don't know of maybe a handful of female drivers, I personally met (2) in my lifetime but this time Kayla did something I've never seem done before, she hooked up the latch/ cable from the hydraulic bed, and connected it under my vehicle. I asked "Can't you just drive it up?" She said "I can't company policy changed, and we can't drive vehicles up the ramp bed anymore, unless it like a dangerous situation like "Freeway " or something. Immediately my mind wanted it to be easier for her, because where were at in Arizona it's 114 degrees and the pavement must be double the intensity. "She was by the book!" She still got under the car and hooked everything up! I was amazed by her ability and her laid back positive attitude.

My 8 year old car (a Dodge Charger Hellcat) got stolen a little over a year ago, which was a total bummer, but the service I got from AAA was terrific. They were on top of things, kept me up to speed, and even renewed my car rental before it expired during the process. The best part was I didn’t have to argue about the value of my car once it was considered a total loss. I hadn’t even been a customer for very long, but I will be loyal to them with great service like that! It may be a tiny bit more to have AAA coverage, but when needed it’s worth every cent!

I have been with AAA for years, and years. One morning I was going to work and the car would not start. I was so upset as I was sweltering in 90degree weather waiting for a tech. That charge me for a new battery despite I just purchased the previous battery about a year and a half ago. Then I called a Supervisor name Jimmy P. He helped me by reimbursing me for my battery. He was so professional and so efficient especially being in my position of feeling helpless! Jimmy P saved the day! Thank you Jimmy God and AAA will always show up at your door! You're a SUPERSTAR! Gloria & Arthur

I had a great experience with AAA. When I called, I was told it would likely take about 45 minutes for assistance to arrive, but the technician was there in less than 10 minutes! I needed help removing my grandchild’s car seat so I could pick up a large item I had purchased on Marketplace. The technician was patient, friendly, and took the time to make sure the seat was removed properly. He was able to get it undone when I couldn’t, and his help saved me a lot of frustration. I really appreciated the quick response time and excellent customer service. Thank you, AAA, for coming to the rescue once again.

This morning, I had an emergency while driving on the freeway. My front left tire suddenly started losing air very quickly. I immediately exited the freeway and safely pulled over away from traffic. I called AAA Roadside Assistance, a service I have been a member of and paying for for 23 years. AAA sent a technician to assist me with changing the flat tire. When the technician arrived, he attempted to lift my work van using a two-ton jack. However, he barely attempted the job before telling me that his jack could not lift my vehicle and that he would have to contact AAA for additional assistance. After waiting, AAA customer service called me and informed me that they would not be able to complete the tire change because my work van was fully loaded with tools and materials and was supposedly too heavy.

I have been waiting 2 hours for a tow truck that’s been dispatched from the same city I live in. I’ve called AAA 3 times & gotten excuses but no results.

Took them hours to tows. AAA is not the same as before. Must find another company.

DON'T CALL THESE PEOPLE! ERIC VERY RUDE! I was left on the side of the road for 4 hours in a bad neighborhood. If you are elderly, do not call them. I was scared to death and they never showed up!

If I could give zero stars I would! Waiting over 2 hours for a tow. Have been given multiple times for pick up, yet here we sit. Called and spoke with representative who said they are busy. I’m sorry then how could you give me 2 estimated times? This is not the first time either. First time was a 16yr old waiting till I could get there. I am so over the price you pay for below zero service!!!

NOT WORTH IT! What a total waste of money is this membership. Spent hours waiting for a tow truck, getting messages about how the AI texter was communicating with "the team" and claiming that someone who was responding to the service request would be in touch soon with a precise ETA. All the while, apparently there was no response to the service request for at least 3 hours but they made it seem like there had been someone dispatched so wasted all that time waiting for nothing. When I finally cancelled and called a local tow company it took just 13 minutes for the guy to arrive. We are CANCELLING.

I've had to rescue my 89 year old parents from the roadside twice in the last week. They are 15 year members of AAA. They called both times and when they called to follow up there was no record of any service being requested. I called during the second incident. The call ended with a text to me, but no verification of service being provided. I called a local tow company. $140 to tow this second time. I changed the flat tire on the first call. No need to pay for a service that doesn't show. Could have saved many $$$ over the years.

Flat tire taking a handicapped lady home. I pulled off the road in a dark area. Only place away from traffic. 1st AAA lady that answered from Calif said someone would be there within the hour. No one came. I called again, got someone from Texas. I ask for a representative from Pennsylvania! But she said she could help and would call and garage. She'd call back. Nothing.. 3rd call finally the lady connected me to a Pennsylvania representative. Who said Noone was available until 7am when the garage opened. There were many garages in the area! Noone came we were scared and tired soo tired waiting in my small car.

Previous year and 2026 Promo are only scam. Previous year cancelled for same issue now again..Beware of this company. Promise a discounts or promos and at the end just don't applied.

Overheated on Turnpike. Called the AAA roadside assistance phone number. Agent informed us that a tow truck would arrive within an hour. We received text message to confirm the service tech and their scheduled arrival. We waited patiently and no one showed. We called assistance again only to be informed the AAA doesn't cover the PA turnpike despite the PA turnpike website directs stranded travelers to call AAA. The customer service rep (Kyle) was rude and unwilling to help.

I have 4 vehicles and in the past 2 years have contacted AAA for multiple issues, all of which they have failed at. I'm currently sitting on a dangerous highway for 2 hours and they can't seem to figure out what to do. Not once in the past 5 calls, has AAA known what to do.

This is the worst roadside assistance company. They will lie and tell you a tow driver is coming and the driver never shows up. Being a female with small children, I would never trust this company.

I pay extra for recreational tow, and have been left on the side of the road twice now!! Unbelievable, they done have proper equipment to handle most jobs! I have been a loyal costumer for over 5 years, and it seems to get worse every year! Very disappointing, not good business, I feel scammed!!

A awesome young man came to tow my truck. He was amazing. His name is Toby. I was so sad. And he was so patient and kind. He calmed me down with kindness and mercy on me. He gave me great tips, told me about a problem I have with my truck. Had a great smile. And very professional. For anyone needing towing service. I sure hope you get blessed and get Toby. Your experience will be great. I hope the rest of AAA crew is just like Toby. A great young man.

AAA horrible automated phone system said we hadn't paid when we had a current card. We had to abandon the car and wait for normal business hours. During normal business hours, they finally dispatched a tow truck which didn't arrive when promised. Finally 2 hours later, tow truck arrived.

Best of the best. Always on time and get us back on the road. AAA for life. ❤️

AAA left my disabled husband and my dog literally stranded yesterday (August 20, 2026). I have been a Premier Plus member with AAA for 20 years, I am BEYOND disappointed. AAA has become a sugar coated, b.s. dream of help during one's darkest hours. Now, just another corporate lie given to loyal members to keep the membership fees rolling in.

If you ever need your IDL, have Miss Shermone ** help you out! She was very kind, patient, interactive and made the entire process so easy and quick for me. Amazing experience! Thank you, Shermone!

If I could give 0 stars I would. This company is terrible! People there if you can even talk to them don't seem to ever have correct information on number of tows, good tow companies, very rude do not care attitudes. Not worth what is paid at all. Am cancelling service membership next week and will never return nor will I ever recommend them as an option to anyone. They should just go out of business being as terrible as they are.

I was Test driving a car. The paper thing dealer plate paper fell off the car. I got pulled over. Got a stack of tickets. I was first on the phone with a wonderful lady who was doing everything in her power to help me as she understood the situation and desperation I was in and all I needed was the model of the car. The lady said, "No problem. We're going to take care of you. When you call back it's going to pop up from where we're at," which was all I needed to provide was the model. I had to hang up to get the model. I called back and the service was terrible. They would not help me at all then sent me to a private service that quoted me with the "AAA discount" $314. They even said that the first lady is going to get in trouble for trying to actually help me. I even told her I would get back to the car with my member card and nothing.

It has been 3.5 hours. My daughter on the side of a busy Hwy 690. The AAA call center is good for **. They could not find a tow truck. One will be dispatched in an hour. Confirmed! Not bad. 100 degrees out traffic pulling into the oncoming traffic....Sent truck wrong state. Wrong ....

The MVD service department 7th Street in Phoenix is stellar! Our family have conveniently at least 3 times this year. Each time Anna and Heather have provided excellent customer service, so efficient and helpful. Thank you so much for this wonderful benefit!! Excellent customer service.

M-106-Matthew M with Toupin Towing and Recovery Inc was arguing with me about the color of my vehicle when there's also a plate number, make and model provided also when making a request. He was rude.

I have had AAA for the last 6 years and never had issues. This past year, they are the worst. They now limit the number of calls you have in a one-year period. Their customer service is terrible. They accuse you of not being with the car when you are and refuse to fulfill the services promised. I will never purchase AAA again, and I will never recommend anyone else purchase it either!!! WORST SERVICE EVER!!!!

Honestly, very shady practices. To sign up it's easy, to cancel or change anything, they put you on endless holds hoping you get fed up or they hang up on you.

As we all know... Companies are just NOT what they used to be. Services provided by AAA were once reliable but as years pass so does their reliability of handling your roadside assistance situations. BOTH TIMES AT SERVICE ATTEMPTS WERE FAILED BY AAA. Because of simple things like not being prepared with the right equipment. In this kind of business, I would think you would be prepared to deal with the makes and models of the many different vehicles. NOT give us excuses every time AAA fails. Which is 9 out of 10 times. And reaching out to customer service is even worse. They're only happy and helpful when it comes to collecting annual dues. They are trained with excuses as to why they couldn't help but at the same time counting the service that couldn't be completed against your call.

Horrible service. Requested a roadside service, after welcoming me and my premier status of 29 years, they asked for pick up and drop off and promoted me to pay $100. Paid the $100, tow truck shows up, loads the car and thrives tell me, "I’ll see you at your home." Half way home he calls me and tells me, "Your membership is classic and we can only take your car 7 miles." Turns out AAA changed my status from premier to classic while dispatching the contracted driver. SHADY, SHADY, SHADY company. Will never use them again.

I have been a AAA member for 21 years, and this has been one of the most frustrating experiences I've ever had with the company. I live in Fort Myers, Florida, where the heat is known to shorten battery life. My AAA battery was less than 2 years old and is supposed to be covered under a 3-year warranty. When my vehicle wouldn't start, I called AAA for assistance. The first technician tested the battery and told me that because the battery was discharged below a certain level, he could not replace it under warranty. I contacted customer service hoping for assistance, but they were unwilling to help or offer a reasonable solution. AAA then sent a second technician who told me that testing the battery would not be accurate because it was too drained and suggested that I purchase a battery charger and charge it myself before any warranty determination could be made.

Me and my Mom was in her Car when it broke down. My Mom have the membership, so she could no longer wait for a Tow Driver had to get home to take her meds. So I waited probably over 1hrs. Driver gets there because my Mom wasn't with me, he refuse to tow her car. We had to leave it in a not-so-safe area. Hopefully it is there in the morning. AAA Suck. I will never buy a Membership with them again.

Let's go getting too specific. AAA has had such a financial impact negatively recently on my life because they refused to give me a tow after my upgrade and my 7-Day wait. I have escalated the situation all the way up to the president of my local office and have gotten ignored and also when answered called or implied that I'm a liar. At first I thought this was heaven-sent, then when it came to really fulfilling their duty and contract, thumbs down, absolute fail. Customer care is the pits. I'm now having to go to small claims court with them just to get what I'm owed.

I had to call AAA when my car was dead in my driveway. Stephen showed up literally within 15 minutes of my service call. Realizing it was a starter issue and not just needing a jump, he called a tow truck and took care of all the arrangements for me. Having your car towed is a stressful event, and Stephen took all my anxiety out of this situation for me. He was incredibly pleasant and professional. AAA should be proud of having such an exemplary employee!

AAA is not punctual. They send drivers that can't take lug nuts off. You will wait hours for a tow.

I chose AAA out of a lack of choices for home insurance. They removed my multi policy discount from my home insurance policy (which I expected, I moved my auto insurance because it was ridiculously priced) and got a notice for payment. I'm mortgagee billed, so I expected that it was also sent to my mortgage company for payment. I heard/received nothing until 8/5 when I got a letter that said due to nonpayment, I'll be cancelled on 8/7. So I got on a call with my mortgagee and AAA and mortgagee issued an overnight check to AAA for the balance.

We had flat tire not too far away from home. We called the number in the membership card and it took over 5 minutes to connect with many rings. We finally get through with voice and we are in NJ but RI picks up!!! Next we get transferred after giving all the info again. We get a text saying a time that is about 20 minutes. Then we get a text saying 95 minutes and when we try to call AAA again the number won't go through from 2 different phones, I had to Goggle another AAA number and get transferred... then it's another text of 65 minutes after I finally get the name of the towing company but they can't give me their phone number!!!! Absolutely ridiculous. It's the summer and no bathrooms anywhere. The false time predictions were INSULTING to say the least!!!! Close to 2 hr wait when we were told 20 mins. I could have called another company but I am sure they are trying to block that.

Had triple A for many years. Went to use them for the first time. Yup first time. I'm on vacation in NC and my son has my vehicle in Massachusetts. Got gas, went to start the engine. Nothing. Alternator gone, so I call to have it towed to the Ford dealer. They say I need to be physically there with my ID. WTF. Now $300 out of my pocket for a tow truck. Many years paying into this scam.