OnStar

Don’t give the dealer your credit card information. Insert will bill you 35.99 a month. The dealer will set up the account without your Permission. With some pin number you didn’t choose in with an email address that may or may not be yours. So when you call to cancel it it’s difficult to even get to your account that you didn’t sign up for because none of the information they have was provided by you. They will only refund three months worth of billing. They claim to be reputable but all it is is GM Chevy working with their aunt Star to get as much money out of you as possible. We will no longer be purchasing any Chevy or GM vehicles. I will never recommend them to anybody else.

OnStar is a very difficult service to cancel, I sold my Chevy 3 weeks ago, called and cancelled the service, they still keep doing nonsensical collection calls, try not to sign up with them without a ironclad already set cancellation date.

Purchased a new 2019 Denali. Came with a month of OnStar for free, then they extended it for 2 months free if I entered my cc information. So I took it. Well today I got an email notification that I had earned "My GMC" points for my onstar purchase. What? The credit card I gave stays locked so no charges can be made to the card, so what have they been doing? Just racking up $40 dollar a month charges, that are being declined due to my locked card. I called and wanted to cancel the service, because I apparently didnt read the fine print. The "Extended free trial" signed me up for autopay.

This is with regards to the issue that I faced today (December 30th 2019) at 4.15AM. I own a 2018 Chevrolet Malibu, with which I was returning back home in the Highway 401. The car lost control due to a slippery track and glided off road and fell into a ditch that was quite steep. It was a highly panicking situation and we immediately sought the help of OnStar for an immediate roadside assistance. We reached out to an associate and the call was transferred to a Chevrolet roadside assistance agent - Chris. Chris, gathered all our information and details of the car too and advised that they will assign a truck to help us take our vehicle back on road. As said, we received all the details of the tow truck company via text message that had a link and the link directed us to a webpage which had an ETA of the truck to our spot.

I went to use my Turn-by-Turn about a week ago and was informed it had been canceled. I did not cancel the service and I paid for a year service that does not expire until June 2020. I purchased a special they had for $10.00 a month for the turn-by-turn. Several days ago I got a letter stating my service had been canceled. I called the number and was told that they no longer have that plan and their system canceled it. The person said she couldn't help me and I would have to call from the vehicle. I went online and checked my account and saw where they canceled it and issued me a credit for the remaining months. No one even told me that and the letter never mentioned it.

When you buy a new vehicle, you'll be schmoozed and impressed and PUSHED into giving OnStar your credit card for a subscription with the first month free to "see how you like it". DO NOT DO IT. They will NEVER stop charging you for a service you do not want or need. Every month after they have charged us $35.20 we call to tell them that we want to cancel our subscription--after all, they claimed that you can "cancel anytime" when they snatch your credit card number from you. It makes no difference. They have charged us $35.20 every month for the past 10 months. I am now making a report with the BBB in the hopes that something will happen. The next step is to dispute every charge with our credit card. I do not actually expect to get our money back. DO NOT FALL FOR THIS SCAM.

After have the service for a year, I decided to downgrade my subscription. Each time I called they tried to upsell me something or warn me about what I was dropping. I was well aware. They have more than once sent on a wild goose chase, given me erroneous directions and simply don't care. "Oh we apologize for that. Where would you like to go?" has been the response. So I was told to call and ask for the customer loyalty department and get a discounted plan from them. The woman who answered had an attitude from the word go. I explained my situation and said that I would drop the service before I paid yet another $14.99 (their already discounted price) for bad service and options that I didn't want or use, ie lock-out, wrecker, etc.

I have been paying $320 per year for this service. Today I called to cancel and they offered me $120 per year because "I had been paying their retail price" and they had a better offer for me! So, I've been ripped off for years and now they have a better offer??? I canceled my services. I am disgusted with them! I will get AAA Plus for $100 per year instead. Don't fall for this con company. They are seriously overpriced and have no appreciation for their long-time customers.

Dec 14, 2019. I have waited 3 1/2hrs to get my car towed 5mins from where I stay. They made me miss my ride to pick up my battery and was not willing to assist me in getting it. The battery was only 5mins from the dealership. NarTowing was suppose to pick me up at 1st and didn't call when they were running behind. OnStar then switched me to Superior 2hrs later because of the wait. I explain I missed my ride to pick up my battery and Trisha said they would not pay the additional $8 to pick it up, even though it was their fault. Superior said they had no problem taking me and OnStar would need to approve the additional mileage or I would have to pay. Well, I wind up paying it. OnStar has not held up to the service they use to provide and I am cancelling my service. Oh, they also couldn't help Wed Dec. 11th when I was in my car due to my battery. The lady couldn't even tell me where my pocket transmitter to use my phone key. Terrible service.

I waited over 3 hours for someone to show up to help fix my tire. No one came. Customer service called me many times telling me the driver would be coming soon but no one ever showed up. They then tried to tell me they would have to re dispatch someone to help me and would take another 45 minutes. A young girl should not have to wait in the dark and rain for almost 4 HOURS for someone to come and help them. Ridiculous.