OnStar

I pushed the OnStar button when my ex husband found me in a parking lot and blocked me in. Apparently they had given him a 'courtesy' trial and he was able to obtain my location. After being told I wasn't the 'primary' account holder, there was nothing they could do. I was terrorized for 2 hours by my ex as he could open the locks from the application and get in. I called the next day and someone else helped me set up a completely new account after telling them my situation (the most dangerous time for a woman is when they leave their abuser). I showed possession of the vehicle by pushing the Onstar button inside to verify. They told me that they made 'notes' in the account so he could not gain control.

My vehicle was removed from service because the model year is not compatible with 5G network. The OnStar guardian app forced recommended under the guise it provides the same services; turn by turn, theft, etc. This is a lie. The app is not WiFi accessible to do anything other than be linked to you as your vehicle to continue billing you at half price. This app is useless as it is not linked to your vehicle to ping location. Suppose your car is subjected to theft. The app will not ping it. Suppose you need directions on your commute. The app does not provide it. The agent will suggest you download Google maps for example and go from there. I'm here to say the suggestion actually doesn't work if the satellite is unstable. Suppose you are rendered immobile due to sickness or vehicle accident. Are you really able to get your phone and look up the app to get help?

Sincerely, I really wish my car didnt have this service. It is the most wasteful product of them all. To have an emergency button and to not have it activate when we get into an accident is very stressful. You manually have to push the button. Which is very inconsiderate if in the instance we were actually harmed. I hate that the service doesn't do anything helpful. I thought my car had been stolen, and they had no way of tracking my vehicle. It was more anxiety building when I'm paying for reassurance from ONSTAR. Save your money. Cancel OnStar.

Our car got stolen within 4 mins and get this, OnStar is such a horrible system that they deactivated it in seconds. Now question, why would anyone use this if the thieves know everything about it and know how to deactivate it. This OnStar should close down their shop and never be in the market. Thank you for never finding our and and not helping us.

Chevrolet gives free demo month (like Sirius does) then they try to CON you into buying their plans. Check the reviews. People are telling you not to give these people your credit card number. Onstar lures you in with this free month then cut off the services till you pay up. I have a new (loaded) Tahoe premier (75k) with the HUD, (heads up display) Well, if you don't buy the service part of the display is blank. Yes, they turn it off. One other thing. You can get points for buying your vehicle. Well, good luck trying to redeem them. It's like a Ponzi scheme. All in all, Detroit (GM) is really grubbing for money. "caveat emptor" "buyer beware"...

These people do not take no for an answer and once they have your card information they will not stop stealing from you. I never wanted this service but the dealership basically forced me to sign up. Then I try cancelling it and big surprise they are trained to fight you at every turn. They finally agreed to cancel my service and then they just kept taking money. I had to cancel my card to get them to stop charging me for a service I never wanted and never use. AAA is much better in my opinion don't waste your time with these crooks.

If you have OnStar, and you think you have roadside assistance....you don't. My vehicle broke down in a moving lane of traffic. I called On Star and they said they would send a wrecker. About an hour later I received a text that they were arriving. They never did. I tried to call National Roadside Assistance, the provider, and was put on hold, then transferred to an agent, where I was on hold again, then they said the agent was busy and to leave a message, but when I tried to leave a message, they said the mailbox was full. After almost 2 hours, the wrecker never showed, and the police towed my vehicle because I had been blocking a moving lane of traffic all that time.

I decided to try the OnStar Auto Insurance. The price was reasonable. The first 2 months were great. I called on 11/15/22 to ask if it was possible to change my due date. I spent 45 minutes on the phone with the representative telling me I had no policy. I gave her all my information. I told her I was in my account. No name, no address..She couldn't even find my vehicle. My husband and I will be looking for new insurance. Stay away from this company...

I recently needed roadside assistance and was only parked one foot off a major highway. When I contacted roadside assistance through OnStar I was told it would be 50 to 90 minutes. After waiting 50 minutes, we decided to call AAA. They said they'd be there in 5 minutes. 2 minutes later roadside assistance calls and tells me it would be a half an hour to 90 minutes. I told him to forget it, we called AAA. AAA was there in less than 5 minutes. I will never deal with roadside assistance through OnStar again. I would give them a zero if I could.

I had full OnStar services however many didn’t work so I cancelled all but internet. The internet works about 1/2 the time. When you call for help all they want to do is sell you more services that do not work for a high price! They have no interest in helping with the issues I’m having so I will cancel the internet. Horrible service!!