OnStar Reviews

Great service. You won't need it until you do. I'm glad my vehicle has OnStar. It's a peace of mind knowing you got help when and if you need it. Recommend onstar to all my friends. Thank you. Had a flat tire at work, locked myself out, called onstar and finished, they unlocked my car. Thank you onstar 🫠. That's 1 of the deers 🦌 I took home to eat.

I am so impressed with Keandra M at OnStar. The mechanics traced the problem to calls and GPS not working due to some settings with OnStar. She helped me go through some steps and troubleshoot some things. I used a landline to communicate and sat in my car with my cell phone so we Keandra could properly test things and settings. As well as show me how to do some things. She was very professional as well as polite.

I had started my car with my mini dachshund inside along with the only set of keys I had to the car. Somehow my dog happened to LOCK THE CAR FROM THE INSIDE and I had no way of getting in the car, not to mention I was out of gas almost completely with the AC on high. I called Buick services and they connected me to the mobile unlock center through OnStar.

Surprised by all the bad reviews. Having gone from not having Onstar to having it. It’s been a game changer. I do think they get you with taking app controls away from the vehicle if you don’t have the service but feel like that’s the fault of a seller not enclosing that when shopping for a car. Have spoken to 3 people for 3 very different things and all 3 were great. Pather (his name) however stood out. He was so sweet, patient, and funny. Helped me with resetting up my account because it was under my husband’s name who is deployed.

OnStar is a life saver. In the heat of the day I accidentally locked my keys in my Trailblazer. Unsure what to do I called OnStar and within 5 mins they were able to unlock my car remotely with just a few verification questions. Roadside assistance stated it would be over an hour wait and a $50 charge just to come out to the vehicle and then the technician would charge me for the unlock depending on the route they needed to take. Customer service Triwanda was so pleasant and friendly... Truly saved my day!

2022 Silverado LTZ and am having to replace Onstar module for 2nd time. No EYA on replacement. Replaced it the first time 15 months ago. Apparently this quite common after reading others experiences. GM won't credit account for time I am without.

On numerous occasions we have lost the use of the turn-by-turn directions. You have to pull over, shut the vehicle off. Open the door, wait 5 mins. Then turn car back on and hope it works. Last time I had to call them and they couldn't get it to work either. They had me download the GPS maps (which took time). I finally switched to my phone Google Map. I'd call my insurance company for a tow since I pay for it already.

By far the worst to deal with ever… I purchased an electric vehicle and developed a flat tire. Called ONSTAR for roadside assistance..it took over 8 hours for them to get me a tow truck to my location..numerous calls to customer service reps and different times of when a tow truck would come my way. I got a flat around 2 pm and didn’t get assistance until 11:40 pm.

Horrible Experience. I just got a vehicle that was equipped with OnStar. I've never had onstar. So I sign up, get a month free and then another 2 months free for linking my debit card. The representative linked MY card to someone else's account and they charged me over $100 for this random persons services!. It's been a week and they have the audacity to tell me its going to take 30 days as they have to "investigate". They will not unlink my card or refund me. Had to get a new debit card as now mine is compromised. Stay away!

Terrible experience dealing with one of their agents. The rep was rude, cut me off multiple times, and ended the call abruptly. Charging $35/month for features that new cars already include — the least they could do is be polite to customers. Save your money and avoid this scam.