OnStar Reviews

Their latest scam is to disconnect your basic service. The only way to speak with them to get it reconnected is to push the OnStar button in your car. You then spend 30 minutes speaking to someone giving you a free month trial of an upgraded service. It doesn’t matter how many times you tell them you don’t want that. They just keep going. I recently wore one down and she connected me to billing. They reconnected my basic service at 15 hours a month. I just received a notice that my service was disconnected. It usually takes a day. I’ll let you know what happens.

Do not purchase a plan from OnStar. If you cancel they will still charge you for the next cycle and make you go negative in your bank account if you don't have the correct money in there. OnStar shouldn't even get 1 star. They should get 0.

I am highly dissatisfied with the customer service and communication that I have received from ONSTAR. The sales member gave me incorrect information about a plan that they enrolled me in, and charged my card multiple times without communicating why. Every time I have called I am speaking to someone I can barely understand on top of them telling me that there is basically nothing they can do about the previous team member “misinforming” me. I live my navigation but the twice a month billing and the customer service makes it not worth it!

If I could give less than 1 star I would. I was coming up on the end of free 3 year paid membership for Onstar after purchasing a GM car and was offered a promotional code to renew for a year. I took advantage of that code and have email confirmation of the price I approved to be charged to my card yet I was charged full price. When I called to inquire, I was made to look like the villain and it took multiple calls, long wait times and ultimately cancelation of the service to get this corrected. I find it ridiculous that a company is willing to lose a customer, rather than help them. This sent a clear message to me that GM and Onstar do not value or respect their customers and I will never be a customer again.

DON’T get On Star, it’s not worth it. I used to have it but not that I tried to get it back. I can’t even login. No one can help. The system has so may glitches! When I requested support and called I got NOTHING!! Absolutely terrible and I would recommend A RIVAL!!

As the others have said this company charges you even after you cancel a service. They hope you do not pay attention to your credit card billing and unknowingly pay for the service even after you cancel their service. In January I cancelled our service during a chat call and luckily saved a print screen of the conversation with the reference number because they surely couldn't look up the conversation themselves when I called them back a month later to question a new charge.

No stars. Terrible - can never cancel the damn thing - spent over $1500 so far in 3 years and don't need and have cancelled it before and online account has no way to change your payment method or cancel ...Wow no way to change the payment method ... But makes me give you 1 star.

This company is shady. They have been over charging me for a year. There have been 3 charges coming out of my account to equal $100. I called customer service and he told me that their system doesn't show the charges. Then proceedes to tell me the charges have been canceled last week and so there will be no more charges. Then I ask for a refund for the year of charges and he said there were no charges. I told him after I would like a supervisor and for 2 minutes he tried arguing with me about there being no charges.

This is a very service, the price is way too much and customer services aren't professional. I canceled my services way before, and I was still being charged.

Onstar email monthly diagnostics stated my transmission was good, when in fact there is an issue that GM won't admit to. And because the report showed my trans was fine I missed having my trans not covered by GM by 2 weeks. ISSUES WITH 2015 THRU 2019 1500 SILVERADOS, SHAME ON GM.