OnStar

Bought a new Chevy Silverado. With the vehicle came a free trial period. When the trial period ended I called to cancel. Didn't happen. Called again, they couldn't find account active so they said it had to be cancelled. Then 10 months later they are still billing me from an account I barely use. I just caught the, charge. They are only giving me 3 months credit. What a rip-off. If you cancel make sure you get a date, name, and confirmation number. Or best yet write a letter and certify mail it to cancel service. Because they are going to continue to bill you. What a rip off. Shady.

We have an unauthorized charge on our credit card from OnStar. Called 4 times. Three callers denied they can see the charge. Then two days later we received 2 letters (same letters) in the mail stating OnStar has updated our credit card and is now using the card for OnStar services we requested. Except we haven't requested the services.

OnStar came "free" with my Volt for a while. I tried the turn by turn navigation once and it sucked. My phone does much better. That was over a year ago. Suddenly, I started getting charged $35/month for it. Called on Sunday to complain and they said their cancellation department was open Mon-Sat. Probably my last Chevrolet.

We never subscribed nor used the “free” subscription offered with purchase of used Chevy Suburban. Ignoring and unsubscribing hasn’t worked. Now I’m receiving Marketplace labeled emails with my email and vehicle VIN number in the 3rd party advertiser. OnStar is branded in the marketing email for product other than OnStar services.

What a scam. When your year is up they automatically charge your credit card, and when you call to cancel they start reading disclaimers and take up so much time. And if you have American Express and call them to cancel they have an agreement with OnStar and will not cancel! What a ridiculous scam. I think I’ll stop using both companies!

Lost internet connection. Called OnStar and they passed me on to tech support. They told me all the steps of troubleshooting they were doing. Tech could not get internet connected. Told me he would forward my case and someone would get in touch with me in next 4 or 5 days. Later in day I called back. Got different techs and he told me a trouble chit had been created and they would look at it on Monday. Today is Friday. He even said it takes sometimes 5 days to fix a problem. Asked about refund for not having internet service. Said once it started working again they might be able to give me some credit but not sure since they don't know how long it was not working... what a bunch of crap. I canceled all OnStar service at that point.

Had the free 30 days of service when I purchased my vehicle. Tried to set it up the day of purchase, OnStar said they were having system problems and I would have to call back another day. I called back 5 days later. They started my free month from the day of purchase, not the day of activation. When my data was running low in the vehicle wifi, I subscribed for the unlimited plan. Soon as my data ran out, it cut off. I checked my CC and OnStar had billed me for the plan, and had not bothered to activate it. When I contacted their tech support they told me it was an issue with the vehicle and not their service, and I would have to take it to the dealership despite it working fine previously. Their tech support just tells you troubleshooting steps and can't actually do anything on their end to address issues. I am done with them.

GM/OnStar you are going to make a lot of owners very unhappy. Just paid $60K plus for a new 2018 GMC last month. Traded a 2016 Chevy that I used only the basic remote access features in for three years for free. Like another poster mentioned, I feel OnStar has been a convenience selling feature of GM vehicles since inception. Now not so much. Not only can you track/know my location and who knows what else anytime you want, but you now want to charge me for the simplest basic features that I've grown accustom too and was a big part of my decision to buy another GM vehicle. Not anymore.

I kept getting e-mails one after the other get to Chevy dealer for oil change. Low pressure etc. This even though I never signed up for their service. I declined when I bought the truck new. When I would get a e-mail about tire pressure being low on left rear wheel. Guess what, the wheels had been rotated and this wheel was on left front. These people are idiots. GM can't even make software that will pickup the location of a pressure sensor location. Somebody is going to killed over inflating a tire because they send them the wrong location of the wheel. Needs to be a class action suit filed against them for harrasment reporting false information. They are sending false information and it is a safety hazard. Oh, that's right it's all about marketing. It's about supporting GM dealerships with false information.

Hello. So purchased a vehicle. Got OnStar free trial. My husband and I loved it. So when the free trial was up I called to see how much it was and I thought it was pretty expensive especially because we will have 2 vehicles on it. They wouldn’t give us a better deal and they were so rude. Love the OnStar, but as far as the customer service it’s horrible. Even talked to a manager and he was rude.

I signed up for OnStar through my dealership and was told I would get free service for two years on. OnStar started charging me after year one. I tried to get it resolved with their customer service, I got transferred over to six different departments, got hung up on three times and never got refunded for the charges that they billed me for services I never requested. Stay away, worst service ever. Stay away. Use your cell phone. It’s free.

I have had OnStar in 8 cars over 12 years. I currently have multiple vehicles with their service. I am not sure why, because my iPhone provides a better WiFi, and more accurate turn by turn directions. However, last Friday was the last straw. I was in a serious rear-end collision where I was rear-ended at a stop light. OnStar did not even contact me with their BS Accident Dynamic.

I bought a brand new 2018 Silverado this past November and had the included 3-month free trial, including the myChevrolet mobile app with key fob. 2 months ago the app was not working and displayed an error message which was coincidentally after my free trial had expired. After attempting to re-login and several phone calls with rude customer service associates and supervisors, I found out that the myChevrolet mobile app key fob is no longer a free included benefit as of May 2018 when GM decided to charge a subscription fee for $11.99/month. Both my previous 2017 Silverado and 2013 Tahoe had the free basic service even with the cancellation of OnStar. This a bunch of b.s. and extortion from GM! Like someone else had previously commented on here, a large number of other automakers provide a phone app with key fob for FREE. So much for customer/brand loyalty! I will never think again of ever patronizing OnStar...

I have had GM OnStar for over 5 years and it worked very well until GM allowed Google to control the access by limiting the type of cell phone users can use. The update stated users could go to the Google store and download the new version. When trying to login to the Google store you get a message the cell phone is not supported. Google only supports new Android cell phones and will not allow older cell phones to access the site. Well this essentially LOCKS out any user without the latest Android phone. Google own Android OS and for GM to allow such control is very sad. They "claim" only new Android OS will work. BULL, Google is trying to sell phones and GM is going to lose users unless they wake up.

I will never use OnStar for any services. I have never had to use it before and the first time I used the service it was the worst service I ever received. I got a flat and when I called I told the person I didn't think my 2019 Q50 Sport had a spare. She said she would check and came back saying I had a spare and would dispatch out to have someone come put my spare on. When the person arrived he verified there was no spare because I have run flats. He was extremely angry because he wasn't getting paid for coming out. OnStar called me once they heard from him and dispatched a tow truck. I got a text saying another 60 minutes.

Over eight years I tried to deal with their customer service to improve their navigation to no avail. I was ignored, lied to, and finally with the last customer service rep I dealt with... just not listened to. I’m not renewing my service.

CAUTION: OnStar will ONLY cancel service with the primary driver. FACTS I (husband and additional dirver was the one who set up the account.) I was able to give the rep the acct number, the PIN associated with the account, I am listed as a driver on the vehicle, AND the OnStar subscription bills TO MY credit card. DO NOT SUBSCRIBE to OnStar... NEXT STOP for me is the Better Business Bureau.

Surprised by a sudden winter storm in Wyoming causing I-80 to be shut down 40 miles ahead of us. Approaching a slow moving semi-truck in the right lane and just before moving to the left to pass, the semi quickly changed lanes to avoid hitting another slower moving semi in front of him. With both lanes blocked, on black ice and unable to slow fast enough to avoid hitting the slower of the two rigs, went off the right side of the road to avoid a collision and became stuck in the high snow in the ditch.

My car is locked with the keys inside...which is not supposed to be possible... But it happened. So I called OnStar because their big selling point is they can electronically unlock. Guess what? THEIR NUMBER IS NO LONGER IN SERVICE. IN OTHER WORDS I CANNOT CONTACT THEM AT ALL. Well they don't say that when they sell it to you. I sure as heck hope Triple A can get in. I would have a second set of keys but they cost $400 bucks. I hate electronic schemes and this is looking like a sucker punch I bought when I got my new car. I love my new Sonic. But this OnStar service is at present a load of cr...p!

Since late fall of 2018 I have been experiencing a complete interruption of my OnStar app (now my Chevrolet app). Error 216. Long story short green light means module is fine. I have installed my app in multiple devices. I have taken it to the dealership as per OnStar's request...it's been there a month. Somehow a Chevy Spark has been added to my account which I have never owned. They say they will call back which I have to call them except the one time the advanced technology team called me and said for me to reinstall my app!!! Are you kidding me?! I am really getting sick of this crap. I am an OnStar subscription holder that paid a year in advance!!! I bought this car brand new and never had a problem till the app change. I am pretty sure it's a problem with my account but no one can figure it out.

One time was in Canada. Was in a rush, and asked advisor for directions to a theater in Niagara on the Lake, Ontario, Canada. Gave them the name of the Point of Interest as well as the address. They sent me to the town about 10 miles away. Of course not knowing the area I didn't realize it until I got there. Like talking to a dummy, advisor just wasn't getting the problem. You'd think they should be able to locate a point of interest, this being their "bread and butter". Second time in Detroit, in a rush to get somewhere. Kept calling for directions, was unable to get through as apparently the system has problems connecting if you go under a lot of overpasses. After about 6 tries, gave up, found my way myself.

Horrible customer service. I have a new GMC/Chevy terrain for 4 months now and they can’t get it off demo mode. They said give them 3 days, I call on the 4th day they said they have 3 to 5 days. This has been going on since December, I have been a GMC owner for over 25 years. I am ready to trade both of my GMCs in and go with a company that does not lie.

I bought a vehicle with OnStar. I received an email saying it was disabled and to call OnStar if I did not authorize this. I called within 20 minutes and they noted they could not turn it back on without me being in the car. The car was taken by the other party of the relationship. I told them I was the primary and title holder. They told me there was nothing they could do. When asked if I could hop into the parked vehicle next to me and disable their OnStar and take the car with no fear of OnStar location services being restated I was told “that would be on your conscience”.

I signed up for a 3 month free trial for the OnStar services. I called them several weeks before the automatic renewal charge of $34.99. I’m self employed and winter time is our toughest time of year. So they charged me anyways and I was left negative in my account. I call them and told them I called them several weeks ago to cancel and now all of a sudden they have “no record” of me calling! What happens to “this call is monitored for quality assurance”? Now they won’t expedite my funds and I’ll get charged a $32.50 overdraft fee. They left me screwed because now I can’t even go get myself a little bit of groceries to get by till my next job. Thanks OnStar.

I call OnStar about 12 a.m. because my car stopped on the side of the turnpike. They sent a text message stating someone will be there by 1 then they send another one stating someone will be there by 2:02 a.m. I called because I never received an update. No one ever showed up. They tell me, "Oh they will be in at 3:11." 311 has come and gone. I called them back. They tell me, "Oh you're in a restricted area so we're not going to be able to pick your car up. You need to contact the highway patrol." What kind of bullcrap is that's why they didn't tell somebody that's in the beginning. This company is a bunch of crap. This company is not even worthy of a one-star. They need a 0 star.

I was charged after my free trial service even though I did not want the service at that time. So I was charged for services that were not rendered. They offered no comparable compromise regarding refund. I decided to give it a go again, I asked for a decrease in service, the agent did not do so, therefore I was charged full price. When I called and asked for a partial refund they wanted to give me the run around. I did not like this ethic so I cancelled. They would not refund the money, they want to carry out the rest of the month. They are a rip and do not care about the customers, just the money!

The trial period ended up costing me an activation fee and unlimited data plan fees through AT&T (Remind you, still trial period). Called OnStar, two different representative told me that OnStar was NOT going to pay!!! Had called one week earlier and cancelled my trial period so it had nothing to do with an actual contract. I would not have considered a contract as I never use the service in any of my vehicles. Mind you it took them 1 1/2 weeks to get the service working correctly to begin with (they had it confused with my Son's account). Lol. They are a joke.

I was conned into signing up for a free "trial" at the time I purchased the vehicle. Six months later, I don't recall the details of that brief phone conversation, but I would never sign up for an automatic renewal unless they promise that I will be notified before they begin charging. I discovered that they had been charging my account $37 a month. I called to cancel and they gave me a hard time, warning me of all the problems that I might have if I would cancel. They finally canceled, but no refund.

Bought our truck with all the bells and whistles, OnStar, WiFi, navigation system, the works!! We went down to Dallas for a wedding and our truck was stolen. We called the police and have a video recording of the people stealing the car. Everything would have been great if OnStar would have ACTUALLY WORKED!!! They couldn’t locate it. They even sent us an email that the “theft alarm” had been set off and yet they STILL COULDNT LOCATE OUR TRUCK and literally gave up. What a JOKE.

I've paid for OnStar since I purchased my car in 2011. On Dec. 6, 2018, I needed the service for the first and only time. I was involved in an early morning 13-car pileup accident. I pushed the OnStar button. Nothing happened. No response. I pushed the button several times. Nothing happened. After several minutes I received a phone call from OnStar on my cell phone. I knew my car was seriously damaged and I asked the OnStar Advisor about a tow truck. I was advised by OnStar that I needed to wait for the police to complete their assessment of the accident before requesting a tow truck. This call is logged on my cell phone.