OnStar

Think you're covered with OnStar roadside assistance all the time? I just discovered, after a tire blow out, you are out of luck if you need OnStar Roadside Assistance on a turnpike or a toll road. Did they ever tell me that – NO! Not in all the years we have had OnStar. We have the basic OnStar package which include roadside assistance. We had a sudden tire blowout on the Pa. turnpike (476) on 8/11/18 and called OnStar. The OnStar operator, who seemed to have a language and/or hearing problem finally, after repeated tries, got all the info. She promised we would be receiving a text confirming help had been dispatched. After several minutes, no text.

Do not assume you're safe with ONSTAR. I waited 2.5hr for a tow truck yesterday only to find they sent it to the wrong city. The dispatcher was not listening well and did not obviously take down the right information. Then, they organized another tow truck which didn't arrive until another 2.5hrs later. They continually told me it would be there in 20, or 25min only to extend the arrival time each time I called to check. Their information on file for me was wrong so I had to give them all of the details of my VIN number, name, phone, address, etc. each time I called. The whole ordeal was a study in inefficiency and incompetence. Some dispatchers were very nice. All I can say to them is that I hope they find another more rewarding company to work for. I will be cancelling my membership as soon as I can.

I was charged two $36.00 charges and disputed them and it was removed. I went onto my credit card statement and discovered on June 13, OnStar charged my card $143.26. This is a new credit card. I am having to dispute that as well. I don't know what is going on with them. I do not have an account.

After receiving an offer in the mail to re-up my ONSTAR, which I had never had, I called ONSTAR. I was given an offer, for free, and they added an extra 2 or 3 months (forget which), but I knew it was coming due in August on the 23rd. I called them on July 25th to tell them to cancel the account on August 21, and they said I would have to call back in. I asked them to cancel it today instead. I also had purchased extra minutes, being unsure how much time I might use. I was informed today that those minutes had not been used at all. I requested a refund but was told, "We do not do refunds." WHAT!!??

I have a phone that I used in my 2011 Buick Lacrosse and when I traded it in I transferred all my info to my 2015 same kind of car. I have been paying this since 07/31/17 $27.94 per month. I decided not to continue service with them and to cancel. They told me that that was not my phone # that I gave them, duh I called it today and used it, my husband called our son at the lower end of town and talked to him and you tell me that it is not my number. I never could get the idiot to understand.

So my dad mentioned that ONSTAR had been overbilling him for a vehicle he no longer owned, he called ONSTAR to make the correction. He advised me to check my billing with ONSTAR and when I did, I found out they were charging me for my navigation and safety features as agreed but on top of that, I was being charged an extra $79.10/month and it started on July 2017 until today July 20, 2018 (my fault for not checking but I only allow 2 companies to have a recurring charge on my VISA, ONSTAR is one of them). On July 29, 2017, I was looking to purchase a block of data that was 10GB or 1 year - but did not realize I started being charged $79.10/month for monthly data until today. I called ONSTAR immediately today and thought this would be just a misunderstanding and was certain they would fix this for a loyal customer (had an ONSTAR account since 2014 after switching to a GMC product).

I was happy with OnStar with my old vehicle. When I got in a car crash the OnStar connection was very helpful. l had to buy a new vehicle, Ford Focus 2014 on July 2d. I had OnStar installed by a company, I paid through my car dealership $495 to get it done. I called OnStar for enrollment on the 2nd, on the 6th and on the 9th, they all told me my vehicle was not recognized, it didn't work, I was not eligible... I was mad, got it uninstalled and refunded.

I have had the trial of OnStar and the free trial of data. The data plan is a waste. My phone was the only one connected to truck and still wouldn't stay connected nor able to send a photo message. I called OnStar. First time took over three minutes for them to answer. Second time I needed directions to a place I've never been. It sent me to wrong place... very bad part of town. New place for me to drive and put me in an unsafe part of town. Third time I tried OnStar hung up on me prior to anyone answering. I called back and again waited minutes for them to answer so instead used my phone to get directions.

I found out I had been charged for OnStar after the free trial. They said I needed a credit card and I told them if this is free why do you need my card and they assured me they just need it to keep on file. I told them I am not interested in their product but I will take the free trial service but after that do not charge me. I asked, "Will you send me a letter or email after trial is up?" and they said yes. I was never sent an email or notified. When I called OnStar they told me they sent email but they had my email wrong. Supervisor was very rude. I had been charged for about 8 months. The supervisor hung up on me as I asked if he could refund my money. Now I am out almost $400 and I’m a single mother.

I purchased a new GMC Acadia in June of 2018 and the OnStar Services haven't worked since the day I bought it. This company is rude and completely out of touch with the consumer. I have never been treated so badly by a company in all of my life. I have spoken to at least ten different customer service representatives and none of them were able to help me, do not use this company.

After receiving an email from OnStar/AT&T that my card on file needed to be updated and they were also discontinuing my service until I updated my info I called OnStar. The call really didn't help because they said they didn't see it and to call back tomorrow. I then decided to call my bank and I was told I had 4 $20 pending charges from OnStar all made in the same hour. (I received the email the same hour the charges were made.) I called OnStar today and they say there is nothing indicating the charges, I also mentioned the email I got and he acted like I made it up. I demanded a case # and got one. So I have to send by fax the charges on my bank statement and the email. I called my bank and they are going to handle it which means I also had to cancel my debit card.

When we bought our Chevrolet Cruze at the Young Automotive dealership in Layton Utah they had us set up an account with OnStar as part of a free trial. Shame on me for providing my credit card information. I was promised it would not be charged and that I could cancel my account. I cancelled my account over the phone 2 months ago. I noticed that last month my credit card was charged. I made sure to keep better track of my cancellation number this time. Hopefully I do not have any continued issues. They have poor customer service and I would recommend not using their services.

We leased a vehicle through GM in October 2017. When I signed up with OnStar I recall them telling me that it comes with a trial period and they would notify me when my trial period was over and that I would be able to renew it at that time if I wanted to. I never received a clear notification and found out today that it was renewed without my knowledge. I noticed a deduction from my bank account.

My use of "scam" to describe OnStar's business practices was carefully considered and reinforced by the reviews of others here who have had similar experiences. Specifically, when the OnStar trial period ended on our 2017 Buick LaCrosse, we contacted OnStar to terminate their service for which we little use. End of the story...or so we thought.

Just opened my bank account today to find that I had two charges from OnStar that I never agreed to. I call them and they said they were experiencing technical problems and double billed many customers. They also told me that I was sent multiple emails to cancel my OnStar guidance system that I’ve never used. When I told them the only notices I got were for my vehicle maintenance and if I didn’t want it just don’t respond. They said that the OnStar notices were in those emails with the maintenance extension. So I fell misinformed and taken by there sneaky practices. So they used my automatic withdrawals for my in car WiFi and started billing me for the guidance system.

I have been using and paying for OnStar for 7 years. I have never needed it but when I did, with my purse and keys locked in my SUV, in the middle of nowhere, the app on my phone didn't work and how many people carry a card in their pocket with OnStar info. The diagnostic report always tells me my tires are low which they are not. I had many issues last year with my vehicle. OnStar should have picked up and didn't. Just not happy, canceling.

I hate ONSTAR. I want to totally disconnect my 2017 Colorado ZR2 from OnStar, it's not possible on this model. Pull the fuse and you lose HVAC. Unplug OnStar cable and you have no radio illumination. Does anyone have another idea?

I have had OnStar full service and have had a phone service because I'm in the country and the cell reception is hit and miss. I just purchased 2 new vehicles and renewed OnStar on both. Well after trying to store phone numbers on the OnStar phone with no luck I'm told it was dropped when they took on a new carrier. Well I guess I need a Rolodex to look up the numbers. Looks like I'll be canceling all my service when my free stuff is done. Between my insurance company offering me CAA and Google maps and cell phone I don't see much need to stay with this service. Thanks OnStar for the savings.

We have had OnStar service for at least 9 years this time. What "they" count on, is everyone getting too busy & not having the time to either be bothered by their incompetent personnel, well personally I believe they are competent, at deceiving by transferring & delaying, & you know, the same tactics they all do. They want you to just forget it, because hey, for most it's not a large monthly charge. But think, they have millions of customers they do the exact same lack of services for & they're collecting a minimum of what $20 per vehicle per month? For us, they provide nothing & we've been paying almost $27 a month, & I need to go back & check statements to see when they went up again, when should I have caught it? How far back it does go is really going to piss me off, but more at myself for doing exactly what they count on, putting it off.

Thought I was buying a car with navigation BUT it was OnStar only. Then I realize that there is no map involved - it's turn-by-turn: voice and arrows - after you wait for the operator. I could use my iPhone for maps and the thought of connecting my phone every time I enter the car for maps was not pleasant. Plus I have an iPhone but no data so that will not work. So today, my Equinox is having surgery to remove OnStar with a navigation system. Hurrah.

I have been incredibly disappointed in service received from OnStar. I was thrilled to have an OnStar ready vehicle and decided to take advantage of the unlimited data provided through AT&T. Unfortunately, it stopped working around the beginning of January. I called OnStar and have now been jerked around for the better part of two months. I have been refused a refund because there is usage shown on my data account (I couldn't even stream a song or send text messages, so whatever "usage" was there is beyond me) and have been hung up on, lied to directly, and have gotten to the point where I gave up on the process to have my problem fixed because I was tired of paying for a completely broken service only to be told I was apparently using it (because I seem to have nothing better to do than call OnStar about my car's WiFi?).

Got run around trying to get OEM remote start app to work on my vehicle (my Cadillac App). They make you believe they are working on it but guess what... they are not. Probably spent 4 hours in total on the phone talking with customer service and technical department. Explaining myself every time. They told me to contact a Certified Cadillac Service Center which I did and the service center stated that they could not do anything. I went through dis-associating the vehicle, un-installing the app and re-installing and "wa-la"... NOTHING!!!! NO HELP AND NO RESOLUTION. WASTE OF TIME AND MONEY = ONSTAR. Even canceling my trial.

Subscription was cancelled back in 2011 & come to find out they've been deducting a monthly fee out of my account that I used for emergencies all of these years. At first it shows $30 then it doubles in July 2017. I contacted OnStar & they informed me that a subscription for a Colorado was added. We informed them that the truck belonged to my son & not my husband so it shouldn't be on his account that should've been inactive in the first place. They insisted that it was added by the dealership. I told them that was ** & better get credited. After several transfers & numerous explanations I was offered a three month credit. Now I received a letter from them that they will not issue any credit. So I cancelled the service on my son's Colorado & would like to sue them for fraud. Fraud.

So, I open the mailbox and find a notice that someone with a different first name, with my last name has an account that is linked to my address. I support at **, and to my surprise the office of executive relations denied my call! I spoke to two different reps who could not get to the bottom of this issue. How do dealers not verify the address of a person. There is no one who has ever lived at this address with the name on this notice. Now I believe someone has purchased a car, and OnStar support with my information.

I cancelled my subscription with OnStar in August of 2015 and was given a 10-digit confirmation number for that cancellation. Recently, I noticed that I had been charged every month for the monthly subscription on my credit card since November of 2015. I know, I should have noticed but I didn't. Anyway, I called Onstar today (1/6/2018) to inquire about the charges on my credit card.

I have a 2015 Impala Limited, my battery needed charging so I "pressed the blue button." Of course I had to wait for the next available agent about 15 minutes with that dumb music, when someone finally answered I told them the problem had to wait again. Finally I got a text saying someone was on the way. Waited another 45 minutes. Still no one came. Called back and they had no record of my first call. Had to wait again, finally someone came out! The reason I even bought this car was because of OnStar. But if this is the service I get I might as well cancel the subscription.

I have had the vehicle for six months. I have been trying to cancel the OnStar service all that time. The website NEVER EVER works, and the wait time on the phone is hours. Forget EVER being able to stop them from debiting your account unless you close your bank account. Push the OnStar button in the car? NOTHING HAPPENS. I am paying month after month for a service THAT DOES NOT WORK, that I DON'T NEED, and that it is IMPOSSIBLE to cancel. I guess I need to find an attorney and sue these people.

Although I love OnStar services and have been a subscriber for several years, it is insulting to be charged an extra $100 to renew because I wish to pay by check rather than provide a credit card. If I provide a credit card, they automatically charge it upon renewal without my prior authorization, which is not acceptable to me. I don't think this policy is ethical or reasonable. I am not happy at having to choose between allowing unauthorized renewal payments or being punished with an exorbitant renewal rate if I want to pay in full by check each year.

While returning home from Tennessee yesterday we came upon a semi-trailer rig engulfed in flames south of Erwin, TN, on Highway 26. I immediately hit the Emergency button on our OnStar, but they never answered. The incident was reported thru a 911 call, but not Onstar. Today, I called Onstars Sales to let them know I was totally dissatisfied with their Emergency Onstar Service. I connected with a live advisor in approx. 20 seconds. Onstar, I think your priorities are on Sales, not Emergencies. Their Care Department Supervisor today, extended my Onstar Contract 3 months. It's highly unlikely I will renew their service. Onstar, get your act together, place more advisors in the Emergency Department and less in Sales. A life may depend on it!!!

What an absolutely horrible false sense of security OnStar provides. I thought my 40,000 dollar truck was safe. I thought if someone took it, OnStar would find it. I couldn't have been more wrong. My truck was stolen 7 days ago at 1 am. At 7:30 am I awoke for work and it was gone. I called OnStar and simply got nothing. After three days they called to tell me they could not locate it. They said, "It appears it was tampered with".