OnStar

I just wanted to cancel the subscription, and that's it. You can't do that from the app. You have to call them to cancel. That essentially means, they will play passing the parcel game with you between numerous departments. Waste your time and frustrate you so much that you finally hang up the call agitated without accomplishing the cancelation. And the service you get for the price is available with your insurance 1/3rd of the cost.

My 2020 Silverado 2500hd diesel was stolen From my apartment parking lot. OnStar sent a text message at 2am and I didn't listen because I was asleep, when I wake up at 6am I saw the message that said my truck had been opened and I went out and it was gone. .. Why didn't they call me especially at that time to ask if everything was okay with the vehicle. I trusted that my truck would be safe against theft, what is the point of paying so much monthly money if there is no way to recover the vehicle by locating it, a very bad experience, I recommend not paying for this service because it does not work.

Onstar is a scam. Purchased a plan 4 days ago. Was told the app features can take 24 hours to work. After the 24 hours wait no specs worked. No unlock remote start. Nothing. I'm sitting here and they once again said to be in the vehicle and call back and they can push a manual update. Now the new agent said that's wrong, that they need to escalate the problem again. This service is $39 a month, and for things to not work is ridiculous, no agent is helpful and they honestly don't seem to know what they are talking about. I do not recommend this company as they sell you a false bag of goods. Nothing works and they just collect your money.

I have opened 15+ tickets from June 2022-Feb 2023 with all getting closed with no resolution to the wi-fi issue. Promises of being escalated and called back only came with e-mail closures of the ticket being resolved. I have been called only once over this period of time. I have cancelled the monthly OnStar but unable to get a refund for the Wi-fi which I paid for a year for since I have "usage" on the account. This is a large corporation holding us consumers hostage with their plans, but will now have to avoid this service in the future and don't recommend you pay for year plan.

My truck was stolen. Staying at a HILTON Post Oak Hotel/ Valet'd My 2500 Silverado High Country 4x4 vehicle. l contacted OnStar at 3:00 AM to notify them, share my personal information, report the truck stolen and to track/disable my truck. Had ZERO support. I spoke with 11 people from 2/24-2/26. I spoke with Supervisors that promised a call back, that never called me back. The vehicle was never found/wasn't tracked. I would recommend not paying for this service/this premium monthly payment for a service that does not support you when you have a vehicle stolen.

What I thought would be a simple task, turned into a 45 minute problem. First I get an email saying my policy was about to expire so I tried to renew my policy online- there is nowhere to do that- so I chatted with an agent which told me to go to my car and push the OnStar button to talk to somebody. I was not comfortable doing that so I asked for a phone number to talk to a live person. The first clerk told me the same thing, go sit in your car and push the onstar button...I asked for a supervisor who informed me the same information and also said my policy does not expire til the middle of march so I could not renew it yet...after a 10 minute talk to her, she FINALLY renewed my policy...she did not want to give me her name, so she only gave me her first name and an ID number. It should not be this hard to renew a policy which I have had for 6 years.

I called OnStar from my 2023 Tahoe for streaming services so my child can watch YouTube. They gave me a 1 month trial so I can use youtube. It didn’t work so when I called back the lady said the trial service can’t be used for Video streaming services even though that was the main purpose of me calling them in the 1st place. I spoke to 4 different people and wasted 50 minutes of my life on nothing. 2/18/23 ORDER NUMBER **.

Don't waste your time, it will just be days of your life you won't get back. Onstar is like having your new bride on your wedding night say "Oh, by the way, dear I forgot to mention, I have a Down syndrome child with autism that is now a dependent of yours." Onstar has managed to turn what is a nice vehicle into malevolent junk. Buy a Ford and go enjoy your vehicle.

I pushed the OnStar button when my ex husband found me in a parking lot and blocked me in. Apparently they had given him a 'courtesy' trial and he was able to obtain my location. After being told I wasn't the 'primary' account holder, there was nothing they could do. I was terrorized for 2 hours by my ex as he could open the locks from the application and get in. I called the next day and someone else helped me set up a completely new account after telling them my situation (the most dangerous time for a woman is when they leave their abuser). I showed possession of the vehicle by pushing the Onstar button inside to verify. They told me that they made 'notes' in the account so he could not gain control.

My vehicle was removed from service because the model year is not compatible with 5G network. The OnStar guardian app forced recommended under the guise it provides the same services; turn by turn, theft, etc. This is a lie. The app is not WiFi accessible to do anything other than be linked to you as your vehicle to continue billing you at half price. This app is useless as it is not linked to your vehicle to ping location. Suppose your car is subjected to theft. The app will not ping it. Suppose you need directions on your commute. The app does not provide it. The agent will suggest you download Google maps for example and go from there. I'm here to say the suggestion actually doesn't work if the satellite is unstable. Suppose you are rendered immobile due to sickness or vehicle accident. Are you really able to get your phone and look up the app to get help?