OnStar

I was helping the gentleman at a Wawa service station that locked his keys in his car. He also locked his cell phone in his car. I give all the instructions to OnStar which never relayed the same information to dispatch. Dispatch continued to call me and give me updates when I am nowhere close to that person that needed help which is elderly. This is the worst roadside service I have ever seen in my life and by the way no one speaks English. OnStar refers there and outsources their information to someone India or Pakistan and they have no clue what they are doing. I would never personally subscribe to OnStar. Horrible, horrible service.

It gave me relief to have Onstar, but their monthly report had the wrong information on my tire pressure and oil change. I would panic and go running to the station to find out that my tires were ok. They raised my rates every year and would not carry over minutes unless you added more. Customer service was good, but I rarely used it. I found out that I could not get Onstar unless I had the motor on. I quit because I could not handle the new technology. I have other roadside assistance but will miss the theft accident protection.

I inherited a car with OnStar hardware installed. My grandfather stopped service long ago, but the car continually chirps "OnStar not currently available. Please try again." This is a convertible, so it brings extra attention at stoplights, etc. It's just super annoying. I call OnStar and they say they can't do anything about it. The car dealer says they don't want to touch it, not their product. Who creates a product that "can't cancel?" SOOOO frustrating. I asked to speak to a manager, surely somebody has technical expertise who can tell me how to get it disconnected and I was put on hold with a very LOUD screeching sound for a long time before I hung up (I'm fairly confident this was their goal.) Just stay away. Bad news bears.

I recently took over my 85 year old mom's bills. Find Onstar has been billing her CC for an account we closed years ago. When I contacted them, they couldn't even find her account. Then they said there's no vehicle or history associated with the account so it must have been closed a long time ago. All done by texts because their wait time to call is so long.

I have 2021 and 2022 Cadillac Escalade ESV. Third vehicle is also on the way. I have an issue with my rear entertainment system. There are three apps. Which is YouTube, YouTube Kids and Hulu. When I am clicking that it's saying call OnStar Service for data plan. I have 6 months data plan. I called and talked with 6 persons and explained it. They still didn't resolve my problem. Terrible Advisors. They're definitely unprofessional. Don't give your cc info, I don't recommend it!

OnStar and GM Roadside scam. I pay for roadside and OnStar. My vehicle breaks down on the highway. I press my OnStar emergency button. I tell them I need a towtruck. Instead they call police and let the police call for the towtruck. So roadside refuses to pay for the tow. I'm told I have to pay up front. I didn't have the money for the tow so police impound my vehicle. Four days and nearly $700 later I get my vehicle back. Now GM Roadside is refusing to reimburse me. NEVER USE ONSTAR OR GM ROADSIDE. OnStar even admitted there have been similar situations.

I’ve been an OnStar subscriber since 2013, first with my 2013 Malibu then after I purchased my new 2014 Impala. Both had the OnStar system feature in the roof of the cars just behind the windshield. In 2013 OnStar offered me Mobil Cell minutes and a phone number specifically for the car. I was able to carry over the minutes each year that renewed my yearly membership.

Waited over 3 hours for a tow! After 2 1/2 hrs they verified that no tow service had been "contracted". Supervisor then told me it would be another 190 mins. A 2nd choice was 90 mins. Just know that in extraordinary situations they protect their $$ not YOU! For peace-of-mind while driving don't "OnStar" - seek an alternative service. Took me 10 yrs to discover their high monthly fee was not worth it. The excuse I got by text was "labor shortages" in my area. There were 3 tow companies within 5 mi. of my location, but they chose to go with one 38 miles from me. Likely cheaper. There should be a limit on how long they make their members wait for service before they contact someone for quicker service, whatever the cost. I was able to call one of the 3 near me and he was readily available, if I wanted him. They should have used the excuse "due to cost in your area."

I had OnStar for several months before canceling. I canceled due to the app never working correctly. When I canceled I was told (have the screen shots) that I would be receiving a refund in 3-5 business days. Fast Forward to several days, at least a week later and I decide to message as I had not yet received my refund. After an hour messaging with two different reps I am finally told an error occurred on their part and I needed to calling billing dept. No one had bothered to correct this or even notify me of the error that occurred on their end. I am guessing in hopes I wouldn't notice and they could just keep my money. Needless to say I am NEVER going to use this service again and I would not recommend to anyone either. Terrible customer service, it's like talking to dumb robots who are reading the non stop same ** apology from a book. I still have to call billing now and do their jobs for them to get the money they owe to me.

When you buy a GM product they tout the GPS in the car for navigation but rarely if ever tell you it doesn't work until you pay Onstar a current sum of $300/yr. If you don't pay Onstar you are stuck with a screen in the middle of your panel that is essentially worthless. NOW after that $300/yr what happens when those GPS maps need updating...Oooops, THAT is not included by Onstar and must be installed by the GM dealer. WHAT A SCAM for perpetual nickel and diming.