OnStar

OnStar is no different from Sirius XM. We give you free trials but you better not forget to call us!!! I just spent 179.97 from December to May and I have never pushed a button on my mirror. But I didn't call to cancel my FREE service. Nice! Lucky there are no major events going on right now, you know, like a Pandemic. I just need to do a better job at making sure I manage YOUR FREE services. I would say I will do better for you next time, but there will not be one.

OnStar Welcome Call in 2015 was Clear, NO background noise and the Agent was very Courteous and understandable. OnStar Welcome Call in 2020 was A Disaster, Rude Agent, Very Noisy and Signal Broken Up.

I have been a customer with OnStar for several years. I have never had to use them until recently my vehicle was stolen. I immediately contacted the police and OnStar. Onstar is a scam! I called them numerous times, never once could get any answers. After 48 hours my case was terminated, but once again I was never notified. Not only could they not locate my car, Their customer service is pathetic. Onstar is the worse experience when I had faith in their company to provide quality service. I got nothing in return, I just spent a fortune paying monthly notes for NOTHING!

Bought a 2017 GMC Canyon truck. I purchased their data plan for the Truck thru AT&T.. Really never used the service because I was leasing the truck so I was keeping the miles down. Starting in Sept 2019 I decided to start trying to use this feature, thinking I might be able to stop my XM Sirius service that I have. There were days it would work. Other days it would give me a wifi connection. But there was no internet connected, which means my cell phone or apps that require internet do not work. I contacted On-star. They had me try a bunch of stuff. No luck. Moved it up the chain of technical support. Got back to me a few days later that updates were processed. I would try.. Worked for a couple of days then stopped. Did this many times with on-star. Eventually they wanted me to take the truck to dealer. Which I did many times. All the parts were replaced on separate visits. Still does not work. I have canceled the data plan with on-star.

One of the consistently unethical companies that I have ever dealt with. Continuous billing tricks and unauthorized charges. I just completed my third call to cancel the same account and I have no doubt that I will receive another unauthorized charge on my credit card. This time I time I am filing a complaint.

Don’t give the dealer your credit card information. Insert will bill you 35.99 a month. The dealer will set up the account without your Permission. With some pin number you didn’t choose in with an email address that may or may not be yours. So when you call to cancel it it’s difficult to even get to your account that you didn’t sign up for because none of the information they have was provided by you. They will only refund three months worth of billing. They claim to be reputable but all it is is GM Chevy working with their aunt Star to get as much money out of you as possible. We will no longer be purchasing any Chevy or GM vehicles. I will never recommend them to anybody else.

OnStar is a very difficult service to cancel, I sold my Chevy 3 weeks ago, called and cancelled the service, they still keep doing nonsensical collection calls, try not to sign up with them without a ironclad already set cancellation date.

Purchased a new 2019 Denali. Came with a month of OnStar for free, then they extended it for 2 months free if I entered my cc information. So I took it. Well today I got an email notification that I had earned "My GMC" points for my onstar purchase. What? The credit card I gave stays locked so no charges can be made to the card, so what have they been doing? Just racking up $40 dollar a month charges, that are being declined due to my locked card. I called and wanted to cancel the service, because I apparently didnt read the fine print. The "Extended free trial" signed me up for autopay.

This is with regards to the issue that I faced today (December 30th 2019) at 4.15AM. I own a 2018 Chevrolet Malibu, with which I was returning back home in the Highway 401. The car lost control due to a slippery track and glided off road and fell into a ditch that was quite steep. It was a highly panicking situation and we immediately sought the help of OnStar for an immediate roadside assistance. We reached out to an associate and the call was transferred to a Chevrolet roadside assistance agent - Chris. Chris, gathered all our information and details of the car too and advised that they will assign a truck to help us take our vehicle back on road. As said, we received all the details of the tow truck company via text message that had a link and the link directed us to a webpage which had an ETA of the truck to our spot.

I went to use my Turn-by-Turn about a week ago and was informed it had been canceled. I did not cancel the service and I paid for a year service that does not expire until June 2020. I purchased a special they had for $10.00 a month for the turn-by-turn. Several days ago I got a letter stating my service had been canceled. I called the number and was told that they no longer have that plan and their system canceled it. The person said she couldn't help me and I would have to call from the vehicle. I went online and checked my account and saw where they canceled it and issued me a credit for the remaining months. No one even told me that and the letter never mentioned it.