OnStar Reviews

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About OnStar

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

OnStar offers connected vehicle services. The company provides in-car safety, security and navigation assistance through integrated systems. Founded in 1996, OnStar offers features like automatic crash response, emergency services and remote diagnostics in a wide range of vehicles.

Pros
  • Quick response time in emergencies
  • Reliable vehicle recovery service
  • 24/7 availability for assistance
Cons
  • Unauthorized charges on accounts
  • Technical issues with service activation

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OnStar Reviews

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    How do I know I can trust these reviews about OnStar?
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    Page 1 Reviews 0 - 5
    Customer ServiceStaff

    Reviewed March 22, 2025

    Great service. You won't need it until you do. I'm glad my vehicle has OnStar. It's a peace of mind knowing you got help when and if you need it. Recommend onstar to all my friends. Thank you. Had a flat tire at work, locked myself out, called onstar and finished, they unlocked my car. Thank you onstar 🫠. That's 1 of the deers 🦌 I took home to eat.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2025

    I am so impressed with Keandra M at OnStar. The mechanics traced the problem to calls and GPS not working due to some settings with OnStar. She helped me go through some steps and troubleshoot some things. I used a landline to communicate and sat in my car with my cell phone so we Keandra could properly test things and settings. As well as show me how to do some things. She was very professional as well as polite.

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      Staff

      Reviewed Aug. 24, 2024

      I had started my car with my mini dachshund inside along with the only set of keys I had to the car. Somehow my dog happened to LOCK THE CAR FROM THE INSIDE and I had no way of getting in the car, not to mention I was out of gas almost completely with the AC on high. I called Buick services and they connected me to the mobile unlock center through OnStar.

      Even though I had no existing account, the lady on the other end of the line gave me a free courtesy unlock through the mobile device. I did not have to pay anything and she literally saved me so much money and saved me from a situation that could have been extremely terrible!!!! That lady literally saved my day and was my hero - and you don’t find very many businesses that will do that these days. I want to highly recommend OnStar to anyone and everyone, and say thanks again to OnStar for their compassion and kindness. ❤️❤️❤️❤️

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      Staff

      Reviewed July 24, 2024

      Surprised by all the bad reviews. Having gone from not having Onstar to having it. It’s been a game changer. I do think they get you with taking app controls away from the vehicle if you don’t have the service but feel like that’s the fault of a seller not enclosing that when shopping for a car. Have spoken to 3 people for 3 very different things and all 3 were great. Pather (his name) however stood out. He was so sweet, patient, and funny. Helped me with resetting up my account because it was under my husband’s name who is deployed.

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      Customer ServicePriceStaff

      Reviewed June 17, 2024

      OnStar is a life saver. In the heat of the day I accidentally locked my keys in my Trailblazer. Unsure what to do I called OnStar and within 5 mins they were able to unlock my car remotely with just a few verification questions. Roadside assistance stated it would be over an hour wait and a $50 charge just to come out to the vehicle and then the technician would charge me for the unlock depending on the route they needed to take. Customer service Triwanda was so pleasant and friendly... Truly saved my day!

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      Reviewed May 9, 2025

      2022 Silverado LTZ and am having to replace Onstar module for 2nd time. No EYA on replacement. Replaced it the first time 15 months ago. Apparently this quite common after reading others experiences. GM won't credit account for time I am without.

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      Customer Service

      Reviewed May 8, 2025

      On numerous occasions we have lost the use of the turn-by-turn directions. You have to pull over, shut the vehicle off. Open the door, wait 5 mins. Then turn car back on and hope it works. Last time I had to call them and they couldn't get it to work either. They had me download the GPS maps (which took time). I finally switched to my phone Google Map. I'd call my insurance company for a tow since I pay for it already.

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      Customer ServiceStaff

      Reviewed May 5, 2025

      By far the worst to deal with ever… I purchased an electric vehicle and developed a flat tire. Called ONSTAR for roadside assistance..it took over 8 hours for them to get me a tow truck to my location..numerous calls to customer service reps and different times of when a tow truck would come my way. I got a flat around 2 pm and didn’t get assistance until 11:40 pm.

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      Staff

      Reviewed April 30, 2025

      Horrible Experience. I just got a vehicle that was equipped with OnStar. I've never had onstar. So I sign up, get a month free and then another 2 months free for linking my debit card. The representative linked MY card to someone else's account and they charged me over $100 for this random persons services!. It's been a week and they have the audacity to tell me its going to take 30 days as they have to "investigate". They will not unlink my card or refund me. Had to get a new debit card as now mine is compromised. Stay away!

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      Customer ServicePriceStaff

      Reviewed April 26, 2025

      Terrible experience dealing with one of their agents. The rep was rude, cut me off multiple times, and ended the call abruptly. Charging $35/month for features that new cars already include — the least they could do is be polite to customers. Save your money and avoid this scam.

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      OnStar author review by Lauren Fix

      This roadside assistance service comes bundled with GM vehicles. However, consumers can also buy the service separately for their vehicles through OnStar's For My Vehicle (FMV) service.

      • Flexible payment options: Consumers can buy annual plans, pay monthly or even pay upfront for several years at a time.

      • GPS tracking: OnStar FMV comes with a GPS-enabled tracker to help the company locate your vehicle quickly in cases of breakdown.

      • Convenient mobile app: The service comes with a mobile app that tells real-time fuel information and lets car owners control their vehicles remotely.

      • On-road real-time support: OnStar's navigation service comes with real-time support from a customer-rep who helps members locate the nearest gas station and lodgings.

      • Free three-month trial: The service is available on a three-month trial basis for eligible, pre-owned vehicles.

      • Maintenance Reminders: OnStar offers maintenance reminders and helps book appointments.

      • Concierge Service: For an extra fee they can book travel, hotels and concert tickets when you purchase the full plan.

      • Emergency Service: OnStar has the ability to know if you've been in an accident and can send help after trying to reach the driver. Their state of the art call center can detect your exact location.

      • Unlock Service: OnStar has the ability to know if you've been in an accident and can send help after trying to reach the driver. Their state of the art call center can detect your exact location.

      by Lauren Fix Auto & Finance Advisor

      Lauren Fix, The Car Coach®, is a nationally recognized automotive expert, sector analyst, journalist, author, keynote speaker and television host. A trusted car expert, Lauren provides an insider’s perspective on a wide range of automotive topics and aspects, energy, industry, consumer news and safety issues. Her analysis is honest and straightforward. Lauren is the CEO of Automotive Aspects and the Editor-in-Chief of Car Coach Reports, a global automotive news outlet. She is an automotive contributor to national and local television news shows including Fox News, Fox Business, CNN International, The Weather Channel, Inside Edition, Local Now News, NewsMax, The Daily Flash show and more.

      OnStar Company Information

      Company Name:
      OnStar
      Year Founded:
      1995
      Address:
      400 Renaissance Center
      City:
      Detroit
      State/Province:
      MI
      Postal Code:
      48265
      Country:
      United States
      Website:
      www.onstar.com