OnStar

I didn't have an opinion at all about Onstar except that it was another thing I don't need until my car was stolen. As I sat there in shock on the day of wondering what to do next, my neighbor asked "don't you own a Chevy?" Turns out the Basic Plan that comes standard in a lot of Chevys can not only locate your vehicle but also stop it in its tracks! The customer service was so exceptional it made me want to purchase more coverage from them. Onstar really is a great service and they're the reason I now have my car back.

I trust OnStar more than any other roadside service because they are right at your fingertips, know where you are located and what services are closest to help you. They are professional, quick and make sure you have everything you need. If you need directions, emergency assistance, issues with your car, they are there with you all the way. One call to them and not having to worry if you have internet service for your cell phone. Quick, easy and efficient, no other service compared to OnStar!

On Star has always been there for me whether it was due to an accident, a dead battery, flat tire or ran out of gas, even locked my keys in the car once! On Star is my personal angel and I am so grateful I have them for my protection! One time I even got lost talking a day trip to the Oregon coast on a back road. I called On Star and they directed back to civilization, I was so happy and relieved! I'll only use On Star!

Good customer service and available 24/7. They can tell you what the service code is when the check light goes off. They give discounts for veterans, too. Used the automated service to unlock my car several times, which makes them valuable and worth the cost to me.

I went to pick my grandson up after he got off work after midnight when the battery on my car died. OnStar had someone there in less than 1/2 hour and had us on our way. He was courteous and efficient. Was a lifesaver that time of the night.

Tonight I was out with my family and accidentally locked myself out of my vehicle for the first time. I had OnStar for the peace of mind in this situation. After 10 minutes on hold, therapy told me she couldn't connect to my car to unlock the doors. After 5 more minutes of them trying I hung up and called AAA. I'm very disappointed and will be canceling my subscription since I found out it's mostly a waste of my money.

The premium package sounds amazing! But unfortunately the OnStar departments like customer service, technical support, and even supervisors in those departments are a joke. They not only do not listen they provide zero resolution to a simple issue. Every month I receive a diagnostic check and every single month since I bought the car (5months) I get a red indicator next to the OnStar Service Plan. Stating:

OnStar promise great customer service however talk is cheap and actions speak louder than words. Needed Roadside assistance from onstar. Their customers service reps are so untrained and can’t speak English as I had to wait 5 1/2 hours in the sun before a truck arrived. The Morons they hire sent the truck 3 times to my location. In my option save your money and use AAA instead of Onstar. I think I can spend $45 a month to better use. Jeff **.

After holding For more than 30 minutes (Thankful it wasn’t an emergency, right???) trying to understand the packages. Only wanted a couple of the services but they were in different packages, so would cost more than the package I currently had so I should just keep what I have…. Wow. I asked why I couldn’t think about it and cancel what I wanted online…. Basically told it was matter of life and death, so they had to explain that to all of their customers. Wow, really? Basically was told their average customer is not smart enough to decide on their own… Well, I just cancelled the whole service and am sorry I ever paid them anything…

I signed up for Onstar after my free trial ended through GM. About a week after subscribing I realized the only service I really wanted was the remote start, although since I can remote start with the key fob it wasn't worth paying a monthly fee for something I don't need. This is where the fun begins. Like pretty much every service I use these days, you can unsubscribe online. Onstar doesn't offer this feature, big warning sign. They do list a phone number. Although every time I call the cancelation number, the auto service hangs up on me after waiting about 3 minutes. This happens every time I call, every day on my cell phone or work phone.