OnStar

I initially had a free OnStar trial when I bought my car in August 2017. I was more than ok with transitioning that into the least expensive OnStar plan afterwards. However, over the past few years of lots of travel and no issues, I realized I was basically throwing money down the drain when my insurance offered better roadside assistance built into the cost of my insurance. The only benefit to having OnStar would be if I rolled off the edge of a mountain and into a ravine in the middle of the night, which is unlikely.

I sign up for service while an hour away from home and it showed the vehicle parked at my house when we got home so I figured it was working. Then my wife said she nearly locked her keys in the car so I checked to see where I unlock it from the app. Nothing! No access. In fact the app showed the car parked at my house still. I tried updating the app, nope. I waited a couple days to see what would happen, nothing. I wake up and decide to check it again and it was still useless. I called OnStar on my cell and go through the prompts and I get left on hold for over five minutes. So I walk to the car and press the button, amazingly they are there. I tell them to end my trial service and they put me on hold two more times.

Yesterday, the 10th of August 2020, I left my house in Frederick, MD and started my trip towards Washington D.C. for my grandmother's funeral. I left just after noon, about an hour and half to get an hour away (needed to check in by 1:30 pm). Being the Pandemic and the wait list to get a burial in Arlington, my grandmother was finally going to be laid to rest a year to the day after she died. Being the Cemetery is closed to the public, you must have an appointment and can only show up during your appointed time. I pushed the button and asked Onstar to route me to Arlington National Cemetery.

OnStar is no different from Sirius XM. We give you free trials but you better not forget to call us!!! I just spent 179.97 from December to May and I have never pushed a button on my mirror. But I didn't call to cancel my FREE service. Nice! Lucky there are no major events going on right now, you know, like a Pandemic. I just need to do a better job at making sure I manage YOUR FREE services. I would say I will do better for you next time, but there will not be one.

OnStar Welcome Call in 2015 was Clear, NO background noise and the Agent was very Courteous and understandable. OnStar Welcome Call in 2020 was A Disaster, Rude Agent, Very Noisy and Signal Broken Up.

I have been a customer with OnStar for several years. I have never had to use them until recently my vehicle was stolen. I immediately contacted the police and OnStar. Onstar is a scam! I called them numerous times, never once could get any answers. After 48 hours my case was terminated, but once again I was never notified. Not only could they not locate my car, Their customer service is pathetic. Onstar is the worse experience when I had faith in their company to provide quality service. I got nothing in return, I just spent a fortune paying monthly notes for NOTHING!

Bought a 2017 GMC Canyon truck. I purchased their data plan for the Truck thru AT&T.. Really never used the service because I was leasing the truck so I was keeping the miles down. Starting in Sept 2019 I decided to start trying to use this feature, thinking I might be able to stop my XM Sirius service that I have. There were days it would work. Other days it would give me a wifi connection. But there was no internet connected, which means my cell phone or apps that require internet do not work. I contacted On-star. They had me try a bunch of stuff. No luck. Moved it up the chain of technical support. Got back to me a few days later that updates were processed. I would try.. Worked for a couple of days then stopped. Did this many times with on-star. Eventually they wanted me to take the truck to dealer. Which I did many times. All the parts were replaced on separate visits. Still does not work. I have canceled the data plan with on-star.

One of the consistently unethical companies that I have ever dealt with. Continuous billing tricks and unauthorized charges. I just completed my third call to cancel the same account and I have no doubt that I will receive another unauthorized charge on my credit card. This time I time I am filing a complaint.

Don’t give the dealer your credit card information. Insert will bill you 35.99 a month. The dealer will set up the account without your Permission. With some pin number you didn’t choose in with an email address that may or may not be yours. So when you call to cancel it it’s difficult to even get to your account that you didn’t sign up for because none of the information they have was provided by you. They will only refund three months worth of billing. They claim to be reputable but all it is is GM Chevy working with their aunt Star to get as much money out of you as possible. We will no longer be purchasing any Chevy or GM vehicles. I will never recommend them to anybody else.

OnStar is a very difficult service to cancel, I sold my Chevy 3 weeks ago, called and cancelled the service, they still keep doing nonsensical collection calls, try not to sign up with them without a ironclad already set cancellation date.