OnStar Reviews

Tonight I had an accident where another vehicle rear ended my truck while I was stopped at a red light. Emergency services were immediately activated by the accident and the OnStar woman immediately contacted the police. I was very impressed with how I didn't have to do anything except wait in my vehicle for help to arrive. It made it easy to focus on making sure everyone was ok and helped arrive in less than five minutes. This service is worth the cost. Thank you OnStar team.

I had an issue with my Chevy Impala, OnStar jumped right into action, they had a few problems but stayed on point. To the onstar advisors thank you, the driver came over and started the car and found out the problem, just a heads up, the problem did not show up on my chevy app, let's work on that, thank you again.

OnStar saved my life last Tuesday. I can’t remember any of the names of people that assisted me but I want to sincerely thank them all. I got lost in a city unfamiliar to me and OnStar assisted me to my final destination. A 30 minute trip took me 8 hours. I am an aging woman and was terrified.

Great service. You won't need it until you do. I'm glad my vehicle has OnStar. It's a peace of mind knowing you got help when and if you need it. Recommend onstar to all my friends. Thank you. Had a flat tire at work, locked myself out, called onstar and finished, they unlocked my car. Thank you onstar 🫠. That's 1 of the deers 🦌 I took home to eat.

I am so impressed with Keandra M at OnStar. The mechanics traced the problem to calls and GPS not working due to some settings with OnStar. She helped me go through some steps and troubleshoot some things. I used a landline to communicate and sat in my car with my cell phone so we Keandra could properly test things and settings. As well as show me how to do some things. She was very professional as well as polite.

New GMC Sierra 2025 On Star needed defective computer replaced in 11 months under warranty. @ years later computer broke again. Not under warranty $450.00 for part only not including labor. On Star has no service centers had to go back to GMC. Customer Service at On Star has no technical knowledge and referred me to GMC dealer. Can't justify putting in 3 computers under warranty let only paying over $450.00 for parts only in 3 years.

My two week old truck was stolen and the first thing the thieves did was knock the OnStar antenna off making OnStar useless and so could not be tracked by OnStar! I had an Apple device hidden in the truck and that is how I guided the police to my stolen truck! The thieves knew the Apple device was in the truck because their phone had an app warning them but couldn’t find it and they left my briefcase, laptop, and cash in the truck for fear they both contain Apple devices also. Buy the Apple devices and put them in vehicles, luggage, everything! They work more than the 50 miles advertised by Apple also!

I purchased a Cadillac Escalade ESV Sport Platinum primarily for Super Cruise. I fully understood it required an OnStar subscription. Still, I was explicitly promised on a recorded call that all OnStar Plus services, including Connect Plus, Protect, and Super Cruise, would be $39.99/month. That promise was never honored. Instead, I was pushed toward an $80/month plan. Charging this much to keep a feature usable that I already paid a premium for is unreasonable, especially when the vehicle is rarely driven long distances. It feels less like a service and more like a forced recurring payment.

My mom and I pay for the app every month and the app was working fine and said everything in our vehicle is fine and now is at the dealership with a blown engine and the app still says to this moment that nothing is wrong with the transmission and engine and it was last ran a hour ago to get diagnosed with the engine issue, the app is not reliable to make sure your vehicle is safe and is fine under the hood. Don’t trust this company.