OnStar

When we bought our 2015 Chevy Tahoe we subscribed to OnStar service thinking it was a good idea, particularly for emergencies. Two years ago, I inadvertently locked my keys in the car and when I called OnStar I provided them the appropriate answers and code word and they unlocked my car and I was able to retrieve my keys. Please note here, AT NO TIME, did they ask if I was the subscriber, but only asked for a description of the vehicle and the code word, and I believe my wife’s cell phone number as she is the main subscriber. Today October 17, 2018, my wife was unable to locate the Tahoe in a multilevel public garage. Her cell phone was inoperable, however, she was able to ask a complete stranger if she could borrow his phone whereupon she called me and advised me of her situation.

I called OnStar to see if I could activate my Internet Hotspot in my vehicle after not having it for 6 mos. When I was told yes but that there having technical difficulties and wouldn't have it for 9 days I told them I did not want it. I was told ok, they would not activate it. 8 days later a charge showed up on my credit card for the services I told them not to activate. When I called them they said it wasn't their problem and I would have to call the AT&T billing. I told them I thought they should take care of it since I had told them not to install it. After a few more calls they still did not resolve my issue and now I have to dispute it with my credit card company. I will never try to do business with OnStar again.

Terrible customer service and terrible partnership with AT&T. Their “unlimited” data plan IS limited to 22G. At 22 they then slow your service so much, it’s unusable but they still make sure to charge full price! The limit/slow for data was not disclosed. Unlimited means truly not limited. Not limited then cut off. Customer service reads from a script, no floor managers available to speak with and no credits/refunds for the poor service or complete lack of service. Fraud!

Do not be in a hurry to get service from OnStar. I thought they were great and they are with directions so I just found out I am paying $40 a month for a high priced GPS because that is all they are good at doing. My husband called and was told in 20 minutes they would get him. That was at 4:00 pm. We are now at 8:04 and they are saying it will be 9:30 pm before they can tow him. Very unacceptable!!! Don't waste your money for a high priced GPS System. To boot this is Chevy's fault anyway because they just fixed my 2018. Yes I said 2018 EQUINOX 3 days ago and now it doesn't run. Isn't that called INSULT TO INJURY.

We purchased a new 2018 Sierra Truck that came with the 'free' 3 month subscription to OnStar. It is NOT free!!! We were charged immediately for the data on the service! When I called to cancel, they told me they canceled the service but then charged me again the very next month! I called my credit card company (Chase) & asked why this went through again since we had BLOCKED ONSTAR when they charged us before!?! Chase said OnStar had billed differently/changed it slightly so it would go through the block!!! How DISHONEST is that!!! STAY AWAY from this 'free' service!!!

Okay so I bought my brand new 2108 last year. Comes with 3 months free OnStar and WiFi, so I had my credit card information changed with them once. They pulled money to pay for the WiFi out my new account and turned around and sent my refund to a dead account that had been cancelled. Now they say that can't give me back my refund as it was sent somewhere else... so thanks OnStar for stealing my $100.00. Do not do business with them and cancel as you'll never get your refund back! If I could give them no??? I would! Garbage, even that WiFi hotspot in the car kept going out! Sad company! Worthless to me!

I feel so embarrassed but I hope y'all get a good laugh outta this. My new car is equipped with OnStar which has all the bells and whistles when it comes to safety and security. Well, I was trying to adjust my rearview mirror, while I was driving so I could see a little bit better out of it and my fat thumb hit the lovely SOS button and I couldn’t hit the cancel button fast enough to be able to cancel call. So, I sat there contemplating to myself for a couple of minutes if the thing even works and what I should do. I then panicked and tried calling OnStar on my phone to tell them it was an accident and I had just pulled up to Starbucks. As I was stepping out of my car, there was 3 cop cars behind me and I stood there thinking, "Oh heck, what did you do."

I had OnStar on two vehicles, my daughter's car and my new truck. My daughter wrecked her car, so I request (via online chat) to de-activate and remove the 2012 Cruze. The CS verified via chat the 2012 Chevy Cruze to be de-activate and then in 24 hrs I could remove it from my mobile app and website account. This request was made on a Friday. I waited until the following Monday to go back online and remove it. When I did I found the CS de-activated my brand new 2017 GMC Canyon instead. And the Cruze was still active.

The system could be good. I am not sure. The sales representative who was speaking to me was beyond rude. He told me I am Indian. I politely told him no I am not. He repeatedly said, "You are Indian", I kept telling him politely I am not, I am from East Africa. He kept insisting that I am Indian and I am lying. I asked what does my ethnicity (even if I am Indian) matter for this purchase? Tell me I am lying and I will NEVER even think of buying your system. This guy is either racist towards Indians or other ethnicities - not sure the rationale. But OnStar - you lost me and my friends!

OnStar, You guys really suck at what you're paid to do. Yesterday around 3pm, I started my car, and I hear thru my radio OnStar telling me “I'm gonna lose service at the end of the month, and that I need to renew” all done with a recording. But, yesterday at about 6:45 am I was in a hard accident. I rear ended another car. Although my airbags didn’t deploy, another screw up by GM, but I was jolted real good. GUESS WHAT DIDN’T HAPPEN??? You did not respond in any way to see if I was hurt or needed Assistance in any way. Not one word. Frank, do you need a band-aid??? Nothing. But, at 3 pm you knew how to beg me to renew. Guess what, I’m not.

I called for directions to a place and was told there were a lot of people using the service and I would have to wait for an operator to get back to me. I didn't mind that, but when I did get the operator she told me the directions were on the way to my vehicle, but they never made it to my vehicle. That happened three different times that same day. I was extremely disappointed in the service and will not renew my subscription when my contract is up.

I just got an email saying that I need to renew my account. The GMC and OnStar app both indicate that my login is no longer valid... they replaced my username with my email address. Finally get that all corrected and now it wants me to re-enter ALL my information, including the VIN on my truck. Okay, I understand you changing usernames, but why delete all the information on an active account? I enter the VIN and it comes up with my vehicle, and then the system reports that it can't add that vehicle because it is registered to someone else. Won't let me get past that point. Call customer service... the person speaks HORRIBLE ENGLISH and tells me that I will have to keep calling back until their systems are running correctly... Actually, I don't. Your services are overpriced and for the benefit I get, you can keep it... and I'll keep my money.

Called OnStar today to cancel my service as of the free end of my trial period. First off you can't understand a single word their team says and then had to listen to their sales pitch twice! Finally got frustrated and told the customer support idiot to cancel my service! This idiot then said I can even cancel your free service if you want and I said do it. He then hung up on me. OnStar has some of the worst customer service people I have ever dealt with. Stay AWAY!

I just found out that the myChevrolet mobile app key fob is no longer free with purchase of a new vehicle. All of my new Chevrolets I have owned have received the key fob app free. They just now started charging for it. I am very disappointed with this service being removed.

Think you're covered with OnStar roadside assistance all the time? I just discovered, after a tire blow out, you are out of luck if you need OnStar Roadside Assistance on a turnpike or a toll road. Did they ever tell me that – NO! Not in all the years we have had OnStar. We have the basic OnStar package which include roadside assistance. We had a sudden tire blowout on the Pa. turnpike (476) on 8/11/18 and called OnStar. The OnStar operator, who seemed to have a language and/or hearing problem finally, after repeated tries, got all the info. She promised we would be receiving a text confirming help had been dispatched. After several minutes, no text.

Do not assume you're safe with ONSTAR. I waited 2.5hr for a tow truck yesterday only to find they sent it to the wrong city. The dispatcher was not listening well and did not obviously take down the right information. Then, they organized another tow truck which didn't arrive until another 2.5hrs later. They continually told me it would be there in 20, or 25min only to extend the arrival time each time I called to check. Their information on file for me was wrong so I had to give them all of the details of my VIN number, name, phone, address, etc. each time I called. The whole ordeal was a study in inefficiency and incompetence. Some dispatchers were very nice. All I can say to them is that I hope they find another more rewarding company to work for. I will be cancelling my membership as soon as I can.

I was charged two $36.00 charges and disputed them and it was removed. I went onto my credit card statement and discovered on June 13, OnStar charged my card $143.26. This is a new credit card. I am having to dispute that as well. I don't know what is going on with them. I do not have an account.

After receiving an offer in the mail to re-up my ONSTAR, which I had never had, I called ONSTAR. I was given an offer, for free, and they added an extra 2 or 3 months (forget which), but I knew it was coming due in August on the 23rd. I called them on July 25th to tell them to cancel the account on August 21, and they said I would have to call back in. I asked them to cancel it today instead. I also had purchased extra minutes, being unsure how much time I might use. I was informed today that those minutes had not been used at all. I requested a refund but was told, "We do not do refunds." WHAT!!??

I have a phone that I used in my 2011 Buick Lacrosse and when I traded it in I transferred all my info to my 2015 same kind of car. I have been paying this since 07/31/17 $27.94 per month. I decided not to continue service with them and to cancel. They told me that that was not my phone # that I gave them, duh I called it today and used it, my husband called our son at the lower end of town and talked to him and you tell me that it is not my number. I never could get the idiot to understand.

So my dad mentioned that ONSTAR had been overbilling him for a vehicle he no longer owned, he called ONSTAR to make the correction. He advised me to check my billing with ONSTAR and when I did, I found out they were charging me for my navigation and safety features as agreed but on top of that, I was being charged an extra $79.10/month and it started on July 2017 until today July 20, 2018 (my fault for not checking but I only allow 2 companies to have a recurring charge on my VISA, ONSTAR is one of them). On July 29, 2017, I was looking to purchase a block of data that was 10GB or 1 year - but did not realize I started being charged $79.10/month for monthly data until today. I called ONSTAR immediately today and thought this would be just a misunderstanding and was certain they would fix this for a loyal customer (had an ONSTAR account since 2014 after switching to a GMC product).

I was happy with OnStar with my old vehicle. When I got in a car crash the OnStar connection was very helpful. l had to buy a new vehicle, Ford Focus 2014 on July 2d. I had OnStar installed by a company, I paid through my car dealership $495 to get it done. I called OnStar for enrollment on the 2nd, on the 6th and on the 9th, they all told me my vehicle was not recognized, it didn't work, I was not eligible... I was mad, got it uninstalled and refunded.

I have had the trial of OnStar and the free trial of data. The data plan is a waste. My phone was the only one connected to truck and still wouldn't stay connected nor able to send a photo message. I called OnStar. First time took over three minutes for them to answer. Second time I needed directions to a place I've never been. It sent me to wrong place... very bad part of town. New place for me to drive and put me in an unsafe part of town. Third time I tried OnStar hung up on me prior to anyone answering. I called back and again waited minutes for them to answer so instead used my phone to get directions.

I found out I had been charged for OnStar after the free trial. They said I needed a credit card and I told them if this is free why do you need my card and they assured me they just need it to keep on file. I told them I am not interested in their product but I will take the free trial service but after that do not charge me. I asked, "Will you send me a letter or email after trial is up?" and they said yes. I was never sent an email or notified. When I called OnStar they told me they sent email but they had my email wrong. Supervisor was very rude. I had been charged for about 8 months. The supervisor hung up on me as I asked if he could refund my money. Now I am out almost $400 and I’m a single mother.

I purchased a new GMC Acadia in June of 2018 and the OnStar Services haven't worked since the day I bought it. This company is rude and completely out of touch with the consumer. I have never been treated so badly by a company in all of my life. I have spoken to at least ten different customer service representatives and none of them were able to help me, do not use this company.

After receiving an email from OnStar/AT&T that my card on file needed to be updated and they were also discontinuing my service until I updated my info I called OnStar. The call really didn't help because they said they didn't see it and to call back tomorrow. I then decided to call my bank and I was told I had 4 $20 pending charges from OnStar all made in the same hour. (I received the email the same hour the charges were made.) I called OnStar today and they say there is nothing indicating the charges, I also mentioned the email I got and he acted like I made it up. I demanded a case # and got one. So I have to send by fax the charges on my bank statement and the email. I called my bank and they are going to handle it which means I also had to cancel my debit card.

When we bought our Chevrolet Cruze at the Young Automotive dealership in Layton Utah they had us set up an account with OnStar as part of a free trial. Shame on me for providing my credit card information. I was promised it would not be charged and that I could cancel my account. I cancelled my account over the phone 2 months ago. I noticed that last month my credit card was charged. I made sure to keep better track of my cancellation number this time. Hopefully I do not have any continued issues. They have poor customer service and I would recommend not using their services.

We leased a vehicle through GM in October 2017. When I signed up with OnStar I recall them telling me that it comes with a trial period and they would notify me when my trial period was over and that I would be able to renew it at that time if I wanted to. I never received a clear notification and found out today that it was renewed without my knowledge. I noticed a deduction from my bank account.

My use of "scam" to describe OnStar's business practices was carefully considered and reinforced by the reviews of others here who have had similar experiences. Specifically, when the OnStar trial period ended on our 2017 Buick LaCrosse, we contacted OnStar to terminate their service for which we little use. End of the story...or so we thought.

Just opened my bank account today to find that I had two charges from OnStar that I never agreed to. I call them and they said they were experiencing technical problems and double billed many customers. They also told me that I was sent multiple emails to cancel my OnStar guidance system that I’ve never used. When I told them the only notices I got were for my vehicle maintenance and if I didn’t want it just don’t respond. They said that the OnStar notices were in those emails with the maintenance extension. So I fell misinformed and taken by there sneaky practices. So they used my automatic withdrawals for my in car WiFi and started billing me for the guidance system.

I have been using and paying for OnStar for 7 years. I have never needed it but when I did, with my purse and keys locked in my SUV, in the middle of nowhere, the app on my phone didn't work and how many people carry a card in their pocket with OnStar info. The diagnostic report always tells me my tires are low which they are not. I had many issues last year with my vehicle. OnStar should have picked up and didn't. Just not happy, canceling.