OnStar Reviews

Cancelled account three weeks before charged. They billed my account anyway. Then tried to lie to me to keep the money. OnStar is a criminal enterprise double billing and stealing from clients. They set up free trials and then when you cancel correctly try to change the dates around and charge your accounts. This is the third time, third new vehicle they have done this with. I always cancel my free trials on time, and keep emails and paperwork concerning accounts. The minute I expressed I had all the documentation to prove you are lying to the woman on the phone she transferred me to another person, who attempted to propagate the lie again! Like I’m some kind of idiot. This is their business model. ** criminals.

Absolutely insanity. Call OnStar if your car is stolen or carjacked. They need a police report? That is 7 days in most states! Google OnStar lawsuit. 81 year old lady killed because OnStar refused to tell location without a police report to the police that called for location? Insanity.

I picked up the data plan in February 2023, and every charge was the same month after month until recently. I noticed that Onstar had double-charged my debit card the same amount so I called Onstar. The first rep I was trying to explain my dilemma to responded by saying "Let Me Speak Because I Know What I'm Talking About" so he could tell me that they did not charge my account twice so I asked to speak with someone else. He then transferred me to "Tameka" in the loyalty department. I have never been spoken to in such a disrespectful manner. Tameka was the most rude, unprofessional, unhelpful rep I had ever spoken to.

Hello, We joined On Star in 2020 when we bought our new Chevy Spark. We purchased unlimited Wifi in our car. We did not have roadside assistance. We paid $15.00 a month because I once worked for GM as a car mechanic for a long time. We had trouble with the billing and was charged twice by mistake because their customer service people do not know what they are doing. They shut our services off many times even if our bill was automatically paid. We would have to press the blue button in our car to talk to them and they would fix the problem and charge us twice for a month service because they are very stupid! They did that for three years until we had enough of this and we cancelled our service.

I'm sorry but I recently purchased a new Chevy Blazer. Unfortunately, I'd have to say this will be my last GM product that I will purchase. I cannot believe in 2023 GM charges for a map program. My wife has a 5-year-old Nissan and doesn't pay a cent to use her maps. After a single call to OnStar speaking to four different advisors getting four different prices for a service, I do not wish to have starting at $44 and some change to around $22 then they stated they can give me the map for $14. I then experienced the fourth advisor who stated they were incorrect, and it would be $31.

Had trial service canceled before I was supposed to and now 4 months later they charge my card twice and are refusing a refund! Worst experience ever so DO NOT recommend to anyone!! They don't honor anything and try to say that the customer is lying!

After purchasing the vehicle the trial subscription was activated. Immediately they wanted a credit card for two free months. I don't give out CC info over the phone. Tried managing the subscription online but not allowed to make changes without calling. Was trying to get discount info but no one would answer the phone. Tried using chat but the wait was as long as the phone. Finally, after stirring the pot on social media I was finally able to connect with a real person but by then I was sick of waiting. OnStar strives for one thing and that's to separate you from your money. Zero customer care or service.

OnStar signed me up for the remote access plan without my consent. I received an email that I will be charge in a few days from now with a credit card number I don’t even recognize. I am beyond confused and attempted to cancel this since I never asked for this service plan! I already let them know I do not feel safe with OnStar in my vehicle whatsoever. Apparently I have WiFi in my vehicle since April but have not been able to use it because they never provided me with the password!

I just wanted to cancel the subscription, and that's it. You can't do that from the app. You have to call them to cancel. That essentially means, they will play passing the parcel game with you between numerous departments. Waste your time and frustrate you so much that you finally hang up the call agitated without accomplishing the cancelation. And the service you get for the price is available with your insurance 1/3rd of the cost.

My 2020 Silverado 2500hd diesel was stolen From my apartment parking lot. OnStar sent a text message at 2am and I didn't listen because I was asleep, when I wake up at 6am I saw the message that said my truck had been opened and I went out and it was gone. .. Why didn't they call me especially at that time to ask if everything was okay with the vehicle. I trusted that my truck would be safe against theft, what is the point of paying so much monthly money if there is no way to recover the vehicle by locating it, a very bad experience, I recommend not paying for this service because it does not work.