OnStar Reviews

My 2021 Corvette was stolen 2 days ago. I had it back the next day thanks to OnStar!! It told me exactly where the car was, which was across the street from a series of chop shops. I was able to get there with the police before the car was wrecked. I highly recommend this service!!!

I had started my car with my mini dachshund inside along with the only set of keys I had to the car. Somehow my dog happened to LOCK THE CAR FROM THE INSIDE and I had no way of getting in the car, not to mention I was out of gas almost completely with the AC on high. I called Buick services and they connected me to the mobile unlock center through OnStar.

Surprised by all the bad reviews. Having gone from not having Onstar to having it. It’s been a game changer. I do think they get you with taking app controls away from the vehicle if you don’t have the service but feel like that’s the fault of a seller not enclosing that when shopping for a car. Have spoken to 3 people for 3 very different things and all 3 were great. Pather (his name) however stood out. He was so sweet, patient, and funny. Helped me with resetting up my account because it was under my husband’s name who is deployed.

OnStar is a life saver. In the heat of the day I accidentally locked my keys in my Trailblazer. Unsure what to do I called OnStar and within 5 mins they were able to unlock my car remotely with just a few verification questions. Roadside assistance stated it would be over an hour wait and a $50 charge just to come out to the vehicle and then the technician would charge me for the unlock depending on the route they needed to take. Customer service Triwanda was so pleasant and friendly... Truly saved my day!

This company took our credit card when we bought our new Suburban in August and we called within the time frame required and a guy just did the whole talking or trying to talk us into staying, we said a HARD NO!!! Well that made no difference. They charged us anyway. Then when we called transferred again, three times. One spoke hardly any English, they said once again they cancelled but get this, they have no way to email you any proof of confirmation!!!! So today we got a refund PRO-RATED!!! Not our fault. Crooks. It’s the principle not the money. Stay away. They are a fraudulent company stealing from people.

My WiFi on my 2017 GMC Sierra is ~0.5 Mbps. In other words it is useless. I spoke to Onstar at least 6 times and the technical department never came back to me with a fix. I do not recommend Onstar WiFi. And their Customer Service leaves a lot to be desired.

I had the wifi for my truck for a year and a half with no issues. I canceled the service last week after I was not getting wifi for 3 weeks. I called 4 times, they would reset the wifi, it worked for a day then it was out. When I called the technician sounded like she was at home because I heard her daughter in the background. How can you help me if you're at home? I even opened ticket to investigate my issue. They were supposed to call me the next day, that didn't happen. I thinks it is a training problem. No one is very knowledgeable about the wifi and how it works with the towers. One advisor tried to double charge me. Never again, I will use my phone data.

I want to like Onstar. I tried to for 10 years using Chevy and GM (Buick) products. For a while, Onstar worked "ok." But the past year, it has been awful. Any GM product buyer is better off using any of the 100s of other navigation options out there like Apple or Waves for free rather than going through the Onstar fiasco. I love GM. I love Detroit. But they have no business trying to provide navigation services. In recent months, I have had significant Onstar technical problems. You press the Onstar button and it doesn't connect. Or maybe you give up pressing the Onstar button, download a map via Google Maps and then 10-15 minutes the call you were trying to make 15 minutes ago goes through even though you gave up long ago.

I have never had Onstar before. My new to me vehicle is equipped with it so on my way home from the dealership I activated my trial period. Where I was told I would have access to all that Onstar offers. One of those features was unlimited internet. I was also told should I decide to purchase a plan because I am a first time customer I would get my first two months free. Well my account was not active on day 1. It took me two weeks and several calls to onstar before my account was actually activated. So now I only have two weeks left in my trial period. The internet is not working when I called to get it fixed they informed me I had used all my internet when it's supposed to be unlimited. He rudely told me he would give me 3g. I left it as is and didn't argue or question. The internet never worked properly and I never called back about that. I decided I was going to buy the cheapest plan I could so I could remote start my car as we are going into winter.

Absolutely ridiculous you have to pay in order to use the app to be able to remote start the vehicle. Because of this I gave my 2022 GMC Terrain slt to my wife and I kept my 2018 ford escape titanium which allows me to use the ford app for FREE! What a joke you pay thousands for the vehicle then have to turn around and pay for the app. I'll stick with my Ford.