OnStar

My car is locked with the keys inside...which is not supposed to be possible... But it happened. So I called OnStar because their big selling point is they can electronically unlock. Guess what? THEIR NUMBER IS NO LONGER IN SERVICE. IN OTHER WORDS I CANNOT CONTACT THEM AT ALL. Well they don't say that when they sell it to you. I sure as heck hope Triple A can get in. I would have a second set of keys but they cost $400 bucks. I hate electronic schemes and this is looking like a sucker punch I bought when I got my new car. I love my new Sonic. But this OnStar service is at present a load of cr...p!

Since late fall of 2018 I have been experiencing a complete interruption of my OnStar app (now my Chevrolet app). Error 216. Long story short green light means module is fine. I have installed my app in multiple devices. I have taken it to the dealership as per OnStar's request...it's been there a month. Somehow a Chevy Spark has been added to my account which I have never owned. They say they will call back which I have to call them except the one time the advanced technology team called me and said for me to reinstall my app!!! Are you kidding me?! I am really getting sick of this crap. I am an OnStar subscription holder that paid a year in advance!!! I bought this car brand new and never had a problem till the app change. I am pretty sure it's a problem with my account but no one can figure it out.

One time was in Canada. Was in a rush, and asked advisor for directions to a theater in Niagara on the Lake, Ontario, Canada. Gave them the name of the Point of Interest as well as the address. They sent me to the town about 10 miles away. Of course not knowing the area I didn't realize it until I got there. Like talking to a dummy, advisor just wasn't getting the problem. You'd think they should be able to locate a point of interest, this being their "bread and butter". Second time in Detroit, in a rush to get somewhere. Kept calling for directions, was unable to get through as apparently the system has problems connecting if you go under a lot of overpasses. After about 6 tries, gave up, found my way myself.

Horrible customer service. I have a new GMC/Chevy terrain for 4 months now and they can’t get it off demo mode. They said give them 3 days, I call on the 4th day they said they have 3 to 5 days. This has been going on since December, I have been a GMC owner for over 25 years. I am ready to trade both of my GMCs in and go with a company that does not lie.

I bought a vehicle with OnStar. I received an email saying it was disabled and to call OnStar if I did not authorize this. I called within 20 minutes and they noted they could not turn it back on without me being in the car. The car was taken by the other party of the relationship. I told them I was the primary and title holder. They told me there was nothing they could do. When asked if I could hop into the parked vehicle next to me and disable their OnStar and take the car with no fear of OnStar location services being restated I was told “that would be on your conscience”.

I signed up for a 3 month free trial for the OnStar services. I called them several weeks before the automatic renewal charge of $34.99. I’m self employed and winter time is our toughest time of year. So they charged me anyways and I was left negative in my account. I call them and told them I called them several weeks ago to cancel and now all of a sudden they have “no record” of me calling! What happens to “this call is monitored for quality assurance”? Now they won’t expedite my funds and I’ll get charged a $32.50 overdraft fee. They left me screwed because now I can’t even go get myself a little bit of groceries to get by till my next job. Thanks OnStar.

I was charged after my free trial service even though I did not want the service at that time. So I was charged for services that were not rendered. They offered no comparable compromise regarding refund. I decided to give it a go again, I asked for a decrease in service, the agent did not do so, therefore I was charged full price. When I called and asked for a partial refund they wanted to give me the run around. I did not like this ethic so I cancelled. They would not refund the money, they want to carry out the rest of the month. They are a rip and do not care about the customers, just the money!

The trial period ended up costing me an activation fee and unlimited data plan fees through AT&T (Remind you, still trial period). Called OnStar, two different representative told me that OnStar was NOT going to pay!!! Had called one week earlier and cancelled my trial period so it had nothing to do with an actual contract. I would not have considered a contract as I never use the service in any of my vehicles. Mind you it took them 1 1/2 weeks to get the service working correctly to begin with (they had it confused with my Son's account). Lol. They are a joke.

I was conned into signing up for a free "trial" at the time I purchased the vehicle. Six months later, I don't recall the details of that brief phone conversation, but I would never sign up for an automatic renewal unless they promise that I will be notified before they begin charging. I discovered that they had been charging my account $37 a month. I called to cancel and they gave me a hard time, warning me of all the problems that I might have if I would cancel. They finally canceled, but no refund.

Bought our truck with all the bells and whistles, OnStar, WiFi, navigation system, the works!! We went down to Dallas for a wedding and our truck was stolen. We called the police and have a video recording of the people stealing the car. Everything would have been great if OnStar would have ACTUALLY WORKED!!! They couldn’t locate it. They even sent us an email that the “theft alarm” had been set off and yet they STILL COULDNT LOCATE OUR TRUCK and literally gave up. What a JOKE.

I've paid for OnStar since I purchased my car in 2011. On Dec. 6, 2018, I needed the service for the first and only time. I was involved in an early morning 13-car pileup accident. I pushed the OnStar button. Nothing happened. No response. I pushed the button several times. Nothing happened. After several minutes I received a phone call from OnStar on my cell phone. I knew my car was seriously damaged and I asked the OnStar Advisor about a tow truck. I was advised by OnStar that I needed to wait for the police to complete their assessment of the accident before requesting a tow truck. This call is logged on my cell phone.

Had flat tire. Used Blue Button to request help. Told they would arrange to have a service vehicle dispatched. Wait 45 minutes to learn "rescue" vehicle had broken down and they would have to put in a second request. Another wait of 1hr45 minutes and a PopALock vehicle shows up and finally takes care of problem. Question: Why can't GM Road Service can't make sure they contract with crews that will maintain their own vehicles in shape so they don't "break down" on way to help? It's absurd. Over two hours at 8 pm in the middle of Tampa, Florida, not the Everglades. Two hours! Ridiculous. And I'm canceling this joke of a service. ATT and Geico offer much better service for a much lower monthly fee.

I got this as a service with my new truck purchase. I canceled the service due to the cost after paying for a few months. I wrote a letter after a few months of harassing phone calls saying my account was past due. I have a hard copy return letter from OnStar verifying the cancellation. They are now stalking me in my truck! Calling when they know I'm in it and it is really awful, I don't answer. I don't want to crash because I'm arguing with them while I'm driving! They just keep calling me. I feel like this should be illegal. If I could give negative stars I would! Don't activate this service and DON'T give them a credit card #. I don't know how they are still operating, they are the definition of a SHADY BUSINESS!

I was involved in a car accident. I was hit in the back passenger side and rear bumper of my vehicle. My car was totaled - ball airbags deployed. I later reached out to OnStar for a report of exactly when and where my vehicle was hit since my insurance was trying to charge both of us with being at fault of the accident. To my amazement I was sent a report showing the longitude and latitude of where my vehicle was located which I couldn’t bring up in Google and was useless and also a report which had inaccurate information that stated airbags were deployed because of front-end damage. There was absolutely no front end damage to my vehicle.

I purchased a new vehicle that came with all the new gadgets (radio, navigation, OnStar, etc). They all had free trial memberships but apparently you have to cancel it or your credit card is charged $40 a month. I hadn’t used the service or noticed the charge on my card. When I called they wouldn’t reverse the charges then when I wanted to cancel they said I couldn’t because it would be a safety issue if I were in an accident. I then told them I will just cancel the paying part of it and since they were so concerned with my safety they could provide the service for free they then canceled it. What a douchey way to make a buck.

For months I have had the unlimited data plan for which I was paying $20 per month. Every month like clockwork OnStar would bill my VISA credit card. Suddenly, on December 9th I am no longer able to stream music and receive a message that my data plan has expired. I hit the blue OnStar button and the advisor tells me that VISA did not approve the December first payment. Now my credit card was not compromised in any way and I had no difficulty with any other transactions. In fact, I have the VISA with Bank of America who is great about texting me if there are ever any questions about the legitimacy of any charges to my account. The advisor tells me that if I want to sign up for the unlimited data plan again the new cost is $25 per month. I naturally balked at that and the advisor supposedly checked with a supervisor who approved the old $20 fee. As far as I was concerned I was going to tell them to stuff it had they not reinstated my old fee.

Let me start out by saying I have been a GM loyal customer since I was 17. Now I am 64. I have been paying for ONSTAR service faithfully in my GM Vehicles since 2006. But EVERY year they FORCE you to buy more airtime minutes on top of the yearly ONSTAR service charges or you LOSE the minutes you already PAID for! I was up to 600 minutes that I had paid for over the years (and BTW never used). And because I finally stopped being strong armed into buying more minutes they said I was forfeiting the minutes I ALREADY PAID FOR. What kind of contract gives any corporation the right to force you to buy something, then tell you if you don't use it you lose it? I don't understand how a class action suit has not been started yet. GM should be ashamed of itself. I would love to hear if there are any other people who have experienced the same ONSTAR ripoff scam.

If you live in Delaware and purchase a contract for OnStar beware because they will charge you tax. All the reps we have complained to do not have an answer on how to correct this problem. And, they will not connect you with a manager. We will think twice before we ever sign up for this service again. Poor customer service. Please note, we did try 3 long phone calls to get this issue resolved.

Wasted a lot of money and our time when they charged our card for unapproved charges. They refused to refund it all and sent an email basically say, "Oh well." After several years with OnStar we will be canceling.

I have been with OnStar since day one. You have some good days with OnStar Where they can get you to wherever you need to go. You have some days where the employees Seems as though they're too lazy to put the address in. Sometimes they just route you took the streets and you're on your own. Today is Monday November 19th 2018 the week of Thanksgiving. I live in Maryland. I push my OnStar Button. Asking for directions to the Baltimore airport. The OnStar advisor route it me to Virginia. I called In right away once I realize they had routed me the wrong way. Anyone that lives up in Maryland DC or Baltimore knows this traffic can be grueling.

I would give no stars at all but not an option. I bought a vehicle in 8-2018 and my remote worked on the app for a month, which was my trial period. Apparently if you purchase a vehicle after May 2018 you will now have to pay a monthly fee to use options every other car manufacturer offers for free. Except GM now. Totally ridiculous!!!

I called and canceled my OnStar over a month prior to the end of the trial period. They bill me anyway. I call and call (during their stated hours) and get left on endless hold. There's no way to contact them via e-mail. They are trying to rip me off so I am going to go through my credit card company but this is B.S.!!

They left me broken down on one of the state's busiest highways and paid for the towing myself. Scam. I put in for a reimbursement and they told me they wouldn't because it was a toll road. I'm not paying $20 a months for this garbage.

Once they have your credit card good luck trying to cancel this service. OnStar doesn’t offer any valuable service to the average everyday consumer. They can’t get free through their cell phones. Worst case of consumer rip off - if you ask to speak to a manager they hang up on you. I had to have my credit card canceled and reissued to stop them from charging me any more.

I liked having OnStar and have had it for years but now they INSIST they must store your credit card information even when you are renewing for a year. So they refused to renew my subscription. Just because I didn't want them to store my information so it can be stolen. AAA here I come! Not as good but they don't require me to give them all my personal information.

I live in St. Louis but was visiting Hardinsburg KY to see family. At approximately 4:30 pm contacted OnStar for directions to the Kohl’s store in Elizabethtown (about an hour away). I am disabled, already pretty tired from driving in that morning but wanted to have a one on one visit with my 10 year old great niece. It was still daylight when we pulled out but raining. For almost an hour and a half I drive on some of the worst country backroads I have ever seen in pitch black and rain. Finally I’m sitting in the middle of nowhere and OnStar announces “you have arrived at your destination”. I can see fields, 3 dark houses here and there and a tiny church up ahead. I pull into the church parking lot and I admit I was mad and screaming because I am scared to death...low on gas, know I can’t walk far, responsible for a kid and no idea where I am.

On Oct. 22, 2018, my 2018 Equinox was broken into, and I did not get any notifications. I pushed the blue button after calling the local police to inquire why I did not receive such service as promised. The first representative told me that the notification was enabled and then stated that the system was probably backlogged. He then started made a change to the system because I received an email. I was not satisfied with that response, so I pushed the blue button again and got another representative.

When we bought our 2015 Chevy Tahoe we subscribed to OnStar service thinking it was a good idea, particularly for emergencies. Two years ago, I inadvertently locked my keys in the car and when I called OnStar I provided them the appropriate answers and code word and they unlocked my car and I was able to retrieve my keys. Please note here, AT NO TIME, did they ask if I was the subscriber, but only asked for a description of the vehicle and the code word, and I believe my wife’s cell phone number as she is the main subscriber. Today October 17, 2018, my wife was unable to locate the Tahoe in a multilevel public garage. Her cell phone was inoperable, however, she was able to ask a complete stranger if she could borrow his phone whereupon she called me and advised me of her situation.

I called OnStar to see if I could activate my Internet Hotspot in my vehicle after not having it for 6 mos. When I was told yes but that there having technical difficulties and wouldn't have it for 9 days I told them I did not want it. I was told ok, they would not activate it. 8 days later a charge showed up on my credit card for the services I told them not to activate. When I called them they said it wasn't their problem and I would have to call the AT&T billing. I told them I thought they should take care of it since I had told them not to install it. After a few more calls they still did not resolve my issue and now I have to dispute it with my credit card company. I will never try to do business with OnStar again.

Terrible customer service and terrible partnership with AT&T. Their “unlimited” data plan IS limited to 22G. At 22 they then slow your service so much, it’s unusable but they still make sure to charge full price! The limit/slow for data was not disclosed. Unlimited means truly not limited. Not limited then cut off. Customer service reads from a script, no floor managers available to speak with and no credits/refunds for the poor service or complete lack of service. Fraud!