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I didn't have an opinion at all about Onstar except that it was another thing I don't need until my car was stolen. As I sat there in shock on the day of wondering what to do next, my neighbor asked "don't you own a Chevy?" Turns out the Basic Plan that comes standard in a lot of Chevys can not only locate your vehicle but also stop it in its tracks! The customer service was so exceptional it made me want to purchase more coverage from them. Onstar really is a great service and they're the reason I now have my car back.
I trust OnStar more than any other roadside service because they are right at your fingertips, know where you are located and what services are closest to help you. They are professional, quick and make sure you have everything you need. If you need directions, emergency assistance, issues with your car, they are there with you all the way. One call to them and not having to worry if you have internet service for your cell phone. Quick, easy and efficient, no other service compared to OnStar!
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On Star has always been there for me whether it was due to an accident, a dead battery, flat tire or ran out of gas, even locked my keys in the car once! On Star is my personal angel and I am so grateful I have them for my protection! One time I even got lost talking a day trip to the Oregon coast on a back road. I called On Star and they directed back to civilization, I was so happy and relieved! I'll only use On Star!
Good customer service and available 24/7. They can tell you what the service code is when the check light goes off. They give discounts for veterans, too. Used the automated service to unlock my car several times, which makes them valuable and worth the cost to me.
I went to pick my grandson up after he got off work after midnight when the battery on my car died. OnStar had someone there in less than 1/2 hour and had us on our way. He was courteous and efficient. Was a lifesaver that time of the night.
Tonight I was out with my family and accidentally locked myself out of my vehicle for the first time. I had OnStar for the peace of mind in this situation. After 10 minutes on hold, therapy told me she couldn't connect to my car to unlock the doors. After 5 more minutes of them trying I hung up and called AAA. I'm very disappointed and will be canceling my subscription since I found out it's mostly a waste of my money.
The premium package sounds amazing! But unfortunately the OnStar departments like customer service, technical support, and even supervisors in those departments are a joke. They not only do not listen they provide zero resolution to a simple issue. Every month I receive a diagnostic check and every single month since I bought the car (5months) I get a red indicator next to the OnStar Service Plan. Stating:
Problem with account status
Call 1.888.4.ONSTAR (1.888.466.7827) to speak with an Advisor or click below to update your account status today."
So I call, the first time was due to my PayPal account not being able to be of use across to their 3rd party WIFI coverage AT&T. I wait a total of 45min and then another 30min before this issue was resolved. Since then, each month, for the past 4 months!… I get the same red indicator on my diagnostics email stating OnStar Service Plan account has an issue. I call, I’m on hold 30+ min. They say nothing shows as wrong and they cleared any alerts and it won’t happen again.
Well it keeps happening every month. And today I escalated it to a supervisor. I was on the line in my car, in the rain from 8:00-9:30am. Either on hold or explaining what is happening and asking for answers as to why this keeps happening. I even asked “What am I supposed to do? Ignore the red alert stating my account has an issue?” The last rep. Tells me, "YES. OK ——YES?!" So, let’s play this forward. I ignored the diagnostics and then get in an accident, but because I ignored the diagnostics I no longer had OnStar. There was an issue that wasn’t to my knowledge, because, "Hey! This time it wasn’t a bluff."
I’ve been told in the past someone would call me, got no call. Instead emailed a survey. Which I saw no change. I told the technician today that if this happens next month I WILL go to AAA. So I get a phone call finally from someone I thought had an answer. And you know what she says? “Ma’am I see here that you’re having an issue not receiving your diagnostics report, so I went ahead and sent it to you again.” Oh boy! Y'all really have something extra special going on over there, wherever you’re at. And it’s not a good kind of special either. My frustrations. All the hours on hold, No discount offered, just a person on the line saying, “I understand your frustration.” OnStar, no you DO NOT. This is NOT OK. Your departments aren’t cohesive.
OnStar promise great customer service however talk is cheap and actions speak louder than words. Needed Roadside assistance from onstar. Their customers service reps are so untrained and can’t speak English as I had to wait 5 1/2 hours in the sun before a truck arrived. The Morons they hire sent the truck 3 times to my location. In my option save your money and use AAA instead of Onstar. I think I can spend $45 a month to better use. Jeff **.
After holding For more than 30 minutes (Thankful it wasn’t an emergency, right???) trying to understand the packages. Only wanted a couple of the services but they were in different packages, so would cost more than the package I currently had so I should just keep what I have…. Wow. I asked why I couldn’t think about it and cancel what I wanted online…. Basically told it was matter of life and death, so they had to explain that to all of their customers. Wow, really? Basically was told their average customer is not smart enough to decide on their own… Well, I just cancelled the whole service and am sorry I ever paid them anything…
After hitting a wall with their phone service for a few days, I was able to talk to one of their agents via online chat and the agent was able to stop my monthly subscription with Onstar. Again, more complicated than it needs to be, although at least I got it resolved without getting my credit card company involved. This company needs to allow their customers to stop monthly subscriptions through their online account or smartphone app. Onstar is one of few companies I've come across that doesn't offer this feature.
I signed up for Onstar after my free trial ended through GM. About a week after subscribing I realized the only service I really wanted was the remote start, although since I can remote start with the key fob it wasn't worth paying a monthly fee for something I don't need. This is where the fun begins. Like pretty much every service I use these days, you can unsubscribe online. Onstar doesn't offer this feature, big warning sign. They do list a phone number. Although every time I call the cancelation number, the auto service hangs up on me after waiting about 3 minutes. This happens every time I call, every day on my cell phone or work phone.
They know what they are doing. They know by creating this bug that it save them a lot of money. They prorate their service, so if I try and cancel a day or a week after I start their service, then they owe me some money back. This phone headache is done by shay purposeful design. I've decided because of this, even if my next new car comes free with onstar, I will purposely ask my auto dealer not to activate Onstar because of this unethical shady business practice. Now, I have to call my credit card, fill out a lot of paperwork so they no longer pay Onstar their monthly fee, as Onstar will not allow me to cancel. Stay away, you've been warned.
OnStar author review by Lauren Fix
This roadside assistance service comes bundled with GM vehicles. However, consumers can also buy the service separately for their vehicles through OnStar's For My Vehicle (FMV) service.
Flexible payment options: Consumers can buy annual plans, pay monthly or even pay upfront for several years at a time.
GPS tracking: OnStar FMV comes with a GPS-enabled tracker to help the company locate your vehicle quickly in cases of breakdown.
Convenient mobile app: The service comes with a mobile app that tells real-time fuel information and lets car owners control their vehicles remotely.
On-road real-time support: OnStar's navigation service comes with real-time support from a customer-rep who helps members locate the nearest gas station and lodgings.
Free three-month trial: The service is available on a three-month trial basis for eligible, pre-owned vehicles.
Maintenance Reminders: OnStar offers maintenance reminders and helps book appointments.
Concierge Service: For an extra fee they can book travel, hotels and concert tickets when you purchase the full plan.
Emergency Service: OnStar has the ability to know if you've been in an accident and can send help after trying to reach the driver. Their state of the art call center can detect your exact location.
Unlock Service: OnStar has the ability to know if you've been in an accident and can send help after trying to reach the driver. Their state of the art call center can detect your exact location.
OnStar Company Information
- Company Name:
- Year Founded:
- 400 Renaissance Center
- Postal Code:
- United States
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