OnStar Reviews

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Overall Rating1.1 out of 5
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OnStar Reviews

ConsumerAffairs has collected 557 reviews and 727 ratings.

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Page 1 Reviews 0 - 10

Reviewed Sept. 16, 2023

Cancelled account three weeks before charged. They billed my account anyway. Then tried to lie to me to keep the money. OnStar is a criminal enterprise double billing and stealing from clients. They set up free trials and then when you cancel correctly try to change the dates around and charge your accounts. This is the third time, third new vehicle they have done this with. I always cancel my free trials on time, and keep emails and paperwork concerning accounts. The minute I expressed I had all the documentation to prove you are lying to the woman on the phone she transferred me to another person, who attempted to propagate the lie again! Like I’m some kind of idiot. This is their business model. ** criminals.

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Reviewed Aug. 23, 2023

Absolutely insanity. Call OnStar if your car is stolen or carjacked. They need a police report? That is 7 days in most states! Google OnStar lawsuit. 81 year old lady killed because OnStar refused to tell location without a police report to the police that called for location? Insanity.

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    Reviewed Aug. 1, 2023

    I picked up the data plan in February 2023, and every charge was the same month after month until recently. I noticed that Onstar had double-charged my debit card the same amount so I called Onstar. The first rep I was trying to explain my dilemma to responded by saying "Let Me Speak Because I Know What I'm Talking About" so he could tell me that they did not charge my account twice so I asked to speak with someone else. He then transferred me to "Tameka" in the loyalty department. I have never been spoken to in such a disrespectful manner. Tameka was the most rude, unprofessional, unhelpful rep I had ever spoken to.

    I was told that Onstar does not have a department to send my statement to show the double charge, and they will not refund my account. I had to call my bank to dispute the charge, and while doing so Onstar credited my account by 0.27 cents. So it seems Onstar can withdraw or deposit from a customer's account as they please with no repercussions. Save yourself, and do not sign up with Onstar.

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    Reviewed Aug. 1, 2023

    Hello, We joined On Star in 2020 when we bought our new Chevy Spark. We purchased unlimited Wifi in our car. We did not have roadside assistance. We paid $15.00 a month because I once worked for GM as a car mechanic for a long time. We had trouble with the billing and was charged twice by mistake because their customer service people do not know what they are doing. They shut our services off many times even if our bill was automatically paid. We would have to press the blue button in our car to talk to them and they would fix the problem and charge us twice for a month service because they are very stupid! They did that for three years until we had enough of this and we cancelled our service.

    Many times we would get surprised by using the Wifi in our car and they turned off our services for no reason and we paid them every month too. We cancelled service and we are waiting for them to refund our money but they are very slow at doing that. We will have to get our bank after them possibly. They did this for three years too long to us! If you need roadside assistance join a car club and it's less expensive too. I can fix my own car most of the time and I keep my vehicle well-maintained so it does not break down on the road.

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    Reviewed July 2, 2023

    I'm sorry but I recently purchased a new Chevy Blazer. Unfortunately, I'd have to say this will be my last GM product that I will purchase. I cannot believe in 2023 GM charges for a map program. My wife has a 5-year-old Nissan and doesn't pay a cent to use her maps. After a single call to OnStar speaking to four different advisors getting four different prices for a service, I do not wish to have starting at $44 and some change to around $22 then they stated they can give me the map for $14. I then experienced the fourth advisor who stated they were incorrect, and it would be $31.

    I was so upset after this OnStar conversation I decided I would never buy another GM and even went into a Subaru dealer and test drove a Subaru. I have little over 400 miles on my blazer and I am considering trading it in. I can see why OnStar has so many one star reviews and that's because you can't give no star reviews. The name should be changed to "ONE STAR". I have also had a prior dealer issue with GM and Gm stated, “buyer beware” as the answer.

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    Reviewed June 25, 2023

    Had trial service canceled before I was supposed to and now 4 months later they charge my card twice and are refusing a refund! Worst experience ever so DO NOT recommend to anyone!! They don't honor anything and try to say that the customer is lying!

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    Reviewed June 14, 2023

    After purchasing the vehicle the trial subscription was activated. Immediately they wanted a credit card for two free months. I don't give out CC info over the phone. Tried managing the subscription online but not allowed to make changes without calling. Was trying to get discount info but no one would answer the phone. Tried using chat but the wait was as long as the phone. Finally, after stirring the pot on social media I was finally able to connect with a real person but by then I was sick of waiting. OnStar strives for one thing and that's to separate you from your money. Zero customer care or service.

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    Reviewed June 9, 2023

    OnStar signed me up for the remote access plan without my consent. I received an email that I will be charge in a few days from now with a credit card number I don’t even recognize. I am beyond confused and attempted to cancel this since I never asked for this service plan! I already let them know I do not feel safe with OnStar in my vehicle whatsoever. Apparently I have WiFi in my vehicle since April but have not been able to use it because they never provided me with the password!

    I called to ask about this and change the password but the representative wasn’t successful with that. Instead, I now have this stupid plan I never signed up for! This is nothing but a scam, do not sign up and fall for their **. They will only frustrate the crap out of you and laugh in your face about it. Nothing gets accomplished, they just run you around in circles. I will have to call them and set aside a good portion of my day to cancel this service I never signed up for in the first place.

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    Reviewed May 11, 2023

    I just wanted to cancel the subscription, and that's it. You can't do that from the app. You have to call them to cancel. That essentially means, they will play passing the parcel game with you between numerous departments. Waste your time and frustrate you so much that you finally hang up the call agitated without accomplishing the cancelation. And the service you get for the price is available with your insurance 1/3rd of the cost.

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    Reviewed March 30, 2023

    My 2020 Silverado 2500hd diesel was stolen From my apartment parking lot. OnStar sent a text message at 2am and I didn't listen because I was asleep, when I wake up at 6am I saw the message that said my truck had been opened and I went out and it was gone. .. Why didn't they call me especially at that time to ask if everything was okay with the vehicle. I trusted that my truck would be safe against theft, what is the point of paying so much monthly money if there is no way to recover the vehicle by locating it, a very bad experience, I recommend not paying for this service because it does not work.

    It would have been cheaper and I would have been able to locate the vehicle if I had installed AirTags. l contacted OnStar and notify them and report the truck stolen and to track/disable my truck. The vehicle was never found again. I would recommend not paying for this service/this premium monthly payment for a service that does not support you when you have a vehicle stolen.

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    OnStar author review by Lauren Fix

    This roadside assistance service comes bundled with GM vehicles. However, consumers can also buy the service separately for their vehicles through OnStar's For My Vehicle (FMV) service.

    • Flexible payment options: Consumers can buy annual plans, pay monthly or even pay upfront for several years at a time.

    • GPS tracking: OnStar FMV comes with a GPS-enabled tracker to help the company locate your vehicle quickly in cases of breakdown.

    • Convenient mobile app: The service comes with a mobile app that tells real-time fuel information and lets car owners control their vehicles remotely.

    • On-road real-time support: OnStar's navigation service comes with real-time support from a customer-rep who helps members locate the nearest gas station and lodgings.

    • Free three-month trial: The service is available on a three-month trial basis for eligible, pre-owned vehicles.

    • Maintenance Reminders: OnStar offers maintenance reminders and helps book appointments.

    • Concierge Service: For an extra fee they can book travel, hotels and concert tickets when you purchase the full plan.

    • Emergency Service: OnStar has the ability to know if you've been in an accident and can send help after trying to reach the driver. Their state of the art call center can detect your exact location.

    • Unlock Service: OnStar has the ability to know if you've been in an accident and can send help after trying to reach the driver. Their state of the art call center can detect your exact location.

    by Lauren Fix Auto & Finance Advisor

    Lauren Fix, The Car Coach®, is a nationally recognized automotive expert, sector analyst, journalist, author, keynote speaker and television host. A trusted car expert, Lauren provides an insider’s perspective on a wide range of automotive topics and aspects, energy, industry, consumer news and safety issues. Her analysis is honest and straightforward. Lauren is the CEO of Automotive Aspects and the Editor-in-Chief of Car Coach Reports, a global automotive news outlet. She is an automotive contributor to national and local television news shows including Fox News, Fox Business, CNN International, The Weather Channel, Inside Edition, Local Now News, NewsMax, The Daily Flash show and more.

    OnStar Company Information

    Company Name:
    Year Founded:
    400 Renaissance Center
    Postal Code:
    United States