AAA Reviews

I had my daughter's car towed because her windshield needed to be repaired. The contract driver that AAA sent drove the car onto the flatbed but upon arrival to the window repair shop the driver called and said that he couldn't get the car off of the truck, he even asked my daughter where the parking brake was located. My daughter ended up going to the repair shop where she then noticed that all of the lights were on, check engine and airbags. So now her car won't go into gear. And to add insult to injury AAA wanted us to pay for towing stating that they couldn't tow from a location where they had dropped off. Of course there's no accountability from AAA or the company that they used to do their towing. Now we're stuck paying towing and diagnostic fees on a foreign car that was running fine before their driver touched it.

Giving 2 stars only because the driver tried his best. Bought a battery from AAA, had to call repeatedly for jumps. Was told after the 3rd failure I’d get a replacement—then suddenly the warranty “expired” and they tried to sell me another battery. What’s the point of roadside assistance if they won’t honor what they sell?

As a 40 year member, I've called in many times. Due to AI phone filter I've been o hold a hour, can't get thru to a human. My member card was stolen, no place online to link to report it. AAA has turned to shit, worst service in decades!!!

No customer service via website and/or the app. You cannot make any updates in regard to plate, but it ask if you need to do any updates and that you have to make the updates prior to going to the roadside assistance. Then you spend a lot of time on phone trying to reach an agent because there is no chat assistant to help you. Took me 17 minutes to finally get an agent on the phone, now I am on hold. I just want to know if I am going to get the road service I paid for with my membership. I will just get road service from my vehicle insurance policy and pay a lot less.

My truck broke down in Wildwood Florida and the tow truck driver Robert from Scenic City Towing came from 45 minutes away, he got to my location quick and loaded and delivered my truck safely! He also had room for myself and coworker.

This review is for AAA as a whole and not a specific location. I bought AAA specifically for the purpose of making a trip across the United States with my small 5 x 8 trailer. I bought the most expensive policy - AAA Plus. It costed around $200. While going across country, one of the lights on my dashboard came on. I looked in my car book and it said do not drive the car. I was only about 20 miles from the next small town, but I stopped and called AAA expecting help.

They are terrible! The guys in front have no customer service skills whatsoever. They wanted me to keep driving back and forth even after I came the day and morning of my appointment!!! They made me pay $99 even with a membership just for an oil change. And it took them 5hours!!! Don't waste your time or money on their spite.

This summer, I discovered that someone was using my AAA account to commit fraud by using my bank account to pay for their insurance. When I discovered this, I spoke with a AAA member and they told me they would pay me back for the fraudulent transactions, which dated back three years. I waited and they never paid me back. I then emailed them twice again about this and they told me they would get back to me, which they never did. Now, it's over six months and they never got back to me. I imagine this has something to do with not being held liable if it is longer than a year. This would explain why they ignore my emails. One member did reply and they told me they were waiting, but they never got back to me.

Member Deals are a scam! I ordered several tickets to a mini golf place through AAA member deals and could not use them because they close when the weather poses safety risks. The establishment offers refunds for this sort of cancellation, but AAA does not. Their team was robotic and super unhelpful, repeating over and over again that they don't offer refunds for "final sales". It's a scam and I won't be using member deals again. I've been a AAA member for about 20 years and find it's gone downhill, with the poor customer service pushing me over the edge. I will not be re-enrolling my membership and will make sure my family does the same.

I’ve been trying to get my car towed for the past 10 hours. They been failed. Like you guys really sucks. You guys are really bad companies. Please don’t work with them. I do not recommend them at all. Not one bit.

We used our AAA membership to have my husband's SUV towed from our home when it would not start. The two truck driver pulled my husband's truck onto the flatbed too far and crushed in the back of the truck. The driver begged us not to make a claim and he assured us he would make it right. Well, of course he did not. We then submitted a claim to AAA, which was subsequently denied because the driver reported that he did not cause the damage. Over $5000 worth of damage to my husband's truck and AAA would NOT cover it. Damage caused by THEIR contracted tow truck drive!!! What a joke!!! AAA membership - canceled!!!

What's the point of paying for AAA if they don't "service my area". Honestly, AAA has been a nightmare. Had a broken down car moving across the US and AAA couldnt find a tow truck for me for over 4 hours. In the blistering heat with my dogs. Ended up calling a local company and they got to me within 20 minutes. They even partnered with AAA and said they never were notified of someone needed a tow or they would've been there hours ago. Didn't end up charging me because AAA messed up so bad. Now I'm in my new state, battery is dead. Called for battery replacement in Tucon, AZ. A population of 1 million people but they don't service my suburb!?!? AAA is such a useless waste of money.

Four hours to get a tow truck is unreasonable. I would understand if the weather was bad, but it wasn’t. I have this membership to protect myself and mostly my children. If my child waited four hours for service, I would be livid. Looking for an alternative after 20+ years of membership.

My daughter was stranded in Nashville at midnight for well over two hours; she called several times during her wait, and the agent kept saying “they were working on it” but could never confirm when someone would be there. It was too dangerous for her to be sitting there at night without help, so we had to call a local company directly. So now I’ve paid AAA for nothing, and that’s on top of the charges incurred from the local company. Pitiful service. We won’t be renewing AAA again.

Called at 12:30 in the afternoon. They said they would be here at 2. I called back at 3:30 and they told me they would be coming at 5. Terrible communication from staff. Never gave me updates. WOULD NOT RECOMMEND!

A waste of money. Have waited many hours and called back many times and told someone would be there in a half of hour, or that AAA itself would call back and NOTHING. It looks like they are ripping people or their service providers off, since no one seems to be covering multiple areas. Just needed a battery jump, one of their services they say they provide. Guess if I needed a tire change, I could just drive on the rim to some tire shop instead of wasting time and money.

I'm very happy with the company they send to help WIND 'N SEA TOWING and the agent really helpfully, nice, respectful, kind. I'm so happy. His Name is Daniel. I'm pretty sure he's one of the best workers the company can have.

I canceled my policy and they are charging me 300$ for “premature“ termination of policy, this is the 1st time I have experienced something like this, beware of this company. These are professional sharks.

Driver arrived in Arlington and didn't even introduce themselves by name at all. I had already opened the hood for them to inspect and they just sat in the truck until I came directly to the truck and then they got out. They took one look at the battery and said because it had a moderate level of corrosion that the cable was messed up. They are actually 1 to 2 years old at most. I asked him if He was going to test the battery. He said No and I said, "Yeah well that's what I paid for so you are testing it." He tested and when I asked what it indicated. He reiterated what He said at the beginning no actual data. He finally jumped it off.

I called for assistance about 11 am, your records will show. I was told a driver would be there about 12:30. I was then told the driver only works the Eastside. Another driver was assigned. I actually had a conversation with the driver and was told by him he was about 35 minutes away and would be there. About 40 minutes later, I received 2 phone calls from AAA operators at the same time. I gave the location I was at, Highway 138 (Avenue D), and 285th St West, Mangalore Drive. I was told a third vehicle was being dispatched.

I am writing to commend AAA Technician Angie (**) for her truly exceptional service. My vehicle broke down in a challenging area during freezing conditions, and Angie's compassion was a lifesaver. She offered me warmth in her truck, expertly handled my car's issues, and ensured my safe return home. Her professionalism and kindness were outstanding. You are a Godsent angel. God bless you..! Keep up the good spirit high above Amen..! 🙏🏻

My daughter accidentally locked her keys in her car on Christmas Eve!! I called AAA at 6:15, and by 7:00 they had someone to our house and got her keys!! This was FANTASTIC, SPEEDY service especially on a holiday! So thankful for their commitment to their customers!!

December 23, 2025, 4:55 pm. I am a 100% disabled veteran and have been a Premier member, along with 2 family members, for over 15 years, and used roadside service fewer than 20 times across 3 memberships. I used all 4 of my annual service calls for quick jump-starts, each under 5 minutes, due to a recurring dashboard issue. Now, I have had to pay $100 for a jump-start after exceeding the limit. Shame on you, AAA. I am a disabled veteran with limited money. I will join the fight to decrease memberships = less revenue.

I have had AAA Premium for years several years. I have used it for flat tire, tow, jump start for just a few. On 11/3/2025 my car broke down on the FL turnpike while traveling to the airport to pick up my 90 yr old friend who is in a wheelchair. My alternator was bad as well as my battery. I called for roadside assistance, of course getting the chatbot. Finally getting a human I informed her of my situation and request a tow to the dealership that had recently worked on the car. (60 miles one-way). This was covered mileage under my “Premium” Membership. I was told 2.5 hours before they could get me towed. After explaining my situation I was told that AAA only had 5 tow trucks on the road providing assistance for the Entire Orlando area.

12-20-25 630pm Zanesville Ohio, a Premier Account Holder. They 1st said driver would arrive in 41 minute eta... 30 minutes later, texted a delay, would be an additional 71 minutes, then after 45 minutes of the 71 delay, yet another text stating another delay of 50... Called them and ask for a supervisor on this matter, explained to them my heart issue & other health related issues and my body goes into shock if I get too cold. I would told, we're sorry but the tow driver had a "priority roadside emergency call" & that's what put you on another delay. So a person's heart possibly stopping & dying apparently isn't a PRIORITY.

On saturday 12/20/25 4:30 pm my 2019 rouge became disabled that driving gear would not go into park and car couldn't start. I called AAA and spoke to a female about getting a tow truck. It took her over 2 hours asking all kinds of questions before she called a tow truck that didn't arrived till 7 pm. I would not recommend AAA to anyone. It was also very cold out waiting.

Highly disappointed in Triple A. Have only called them twice since having coverage. Both times they have been lacking. Didn't have RV coverage. They offered. Almost signed up then they say 3 day waiting period. Absolutely not helpful! We finally fixed the issue ourselves.

OMGosh... Just paid $2,300 to have the bushings in my 250 SL automatic transmission and the shifter handle came off the shifter mechanism. It left completely stranded in a parking lot! The AAA driver came with an old fashion J-hook tow truck and two dollies. He placed the dollies and tow hook like a surgeon. Dean was a savior getting it out and then he says I think I can get the shifter back in place. This man was amazing and went way out of his way to help me. He popped the linkage back on and away I went. There are still good people who love their job and are expert at it! Dean you are amazing... AAA is blessed to have you! Thank you all involved. I’ve been a member for more than 10 years and this is why! Thank you, thank you, thank you!

AAA insurance knowledge put my wife and I in jeopardy! I "had" auto insurance through AAA. They would receive payment monthly through auto pay from my bank. For some reason that my bank can not confirm, my payment did not go through. Again, my bank has not record of this issue. We'll, AAA just went and canceled my insurance and sent a notification through the app. THAT'S IT. Through the app the I guess I should have been looking at daily. I found out because I got a letter stating my license will be suspended for driving without insurance. They send my 20 pieces of junk mail a month and 30 emails to sell me stuff, but they couldn't be bothered to let me know a payment did not go through and I was driving without insurance. AAA is an embarrassment. Do yourself a favor and go with a company that cares about their customers. Not AAA.

I recently waited eight and a half to 9 hours for a tow truck to come and pick me up through AAA. A supervisor never got back to me, very poor communication lines, and then to top it off. After I finally got a tow truck AAA canceled my membership!

Looking for anything below 1. Horrible customer service and after over 3 hours of waiting I didn’t get any service. The person put me on hold forever. Definitely can’t be used as so called EMERGENCY SERVICE as they start crying that they have emergency so you have to wait on the road forever whether safe or unsafe they don’t care. Yes they definitely appreciate your business and patience every other sentence. Extremely frustrating experience. First time ever called AAA after I got membership. I called at least 10 times over 3 1/2 hour of waiting with no results then called other service to rescue and paid.

I just gotta say I’ve never dealt with an agent as good as Tamika ** out of Little Rock. She went above and beyond on getting me a good insurance policy. Thank you and I look forward to having AAA as my insurance company.

Called at 2:15 pm because my 1966 Mustang GT died alongside the road a mile from my house.....heard nothing, so I called them back at 6:15 pm and they said they would expedite it. Thirty minutes later, the tow company called to let me know they were on the way... they told me that AAA had just contacted them. What the hell? I have been a customer for 20 years, but this may be the last straw, and I may cancel my membership.

Wish I could leave negative stars. Called AAA Roadside service after suffering blowout on tire. Was informed by dispatcher there was nothing he could do and then he hung up on us (members for 40 years). Former members now!

I have been a long time customer of AAA. Today I brought my car into the Timonium MD location for service. I was charged almost $200 ($174) just for them to provide a diagnostic check (that literally took less than 20 minutes). My heat wasn't working and they charged me this amount to tell me that HVAC Blower motor was not working. My relationship with AAA ---is my car service provider----has officially ended today! I will not be coming back for service. This is an example of a company taking complete advantage of its customer. I wish I had asked about the diagnostic fee in advance... I would have definitely taken my business elsewhere. Goodbye AAA!!!

I went into a ditch during a total white out. I was coming home from a doctors appointment otherwise I would of not being on the roads. I called AAA. Not only were they extremely RUDE but did not help at all. They told me that my husband had to be in the car with me. I explained that I had called him ( it is his car). He gave me permission to call them. They told me to go home and get him. Then bring him back to the car stuck in the ditch. I told them if I could do that I would not need them. They were extremely rude. They didn't even ask if I was OK. I called 911. Not only were they very helpful, they asked if I was OK. Within FIVE minutes Avery polite tow truck driver and deputy were there to help me. And at, a MUCH lower price than AAA. I will never recommend them again. I was on my way in less than 20 minutes.

I was looking to leave a review on our most recent AAA experience. We were so impressed by our tow truck driver, Cordero **, who works as a towing specialist for the actual AAA company, here in the Orlando/Apopka/Central Florida region. We were so impressed by his professionalism, his kindness, his knowledge, and his fantastic attitude. He really went above and beyond for us. He called us personally with an eta, the first thing he asked was about our safety. Then he arrived a little earlier than expected, with a couple of ice cold waters for us. He made us feel at ease, and lightened up the mood with his words of kindness, and then proceeded to get right to work.

Rotten service and not showing up for tows until hours later. They can't even get it right especially at a home location, can't even figure it out by the "app". Lie and say they work 24/7 but they do not.

AAA stinks - I was stuck roadside, had to go on a site to give location which showed as wrong. It was not easy to do when you are on a highway and don't have a specific address. I was there over 2 hours and ended up gimping my overheating car home for over 2.5 hours. They finally called me when I was home - Fricken yay. I called a week later to have them tow it to my mechanic. Being Basic, I am only covered for 7 miles, my mechanic is 16 - but they said it was a 22 mile tow and I would have to pay over $107 for the tow. The people answering the phones after long holds were robots and kept passing me along. Stick with the tow coverage on your auto insurance. AAA used to be good - but no longer. They are next to useless.

I've had two horrifically terrible experiences with this company. The first one I let blow by which I shouldn't have. I let them tell my car approximately 50 miles and the tow truck driver stole everything out of it and they said it was my word against his and did it help me in any way, shape or form, this time I put a request in at 10:26 p.m. and didn't get assistance until 2:00 a.m. and had to stand out in the cold and walk down the sidewalk in the dark and ended up hurting myself, tripping on the sidewalk and falling down in the dark and I actually need help with my medical injuries which they said they were going to at first but now they closed my ticket. Said, "We're sorry, have a nice day." Basically hope that we see you at renewal, so obviously they don't care about customer satisfaction at all, and waiting in 50° weather, pitch black at night on the side of the road as a single woman was not great.

Get it together AAA! You need to hire more people to provide better customer service. No one should be waiting hours and hours for your service. I’m a mom and I don’t feel safe with my children driving with your service. Not reliable and not dependable! I am so disappointed! CEO get your crap together and change this!

I was coming home from my friends house. A notification popped up on my car saying that my car charger had accept the malfunction. Pull over immediately in a safe space. I do this and I call my parents and they come and pick me up. My dad drives my car to try and drives it home. He didn’t make it. 10 minutes my car battery fully depleted as well as my alternator and then my brakes failed and then my steering wheel stopped functioning. My dad called AAA and he explained the situation. AAA then said they can’t help him because he already use his five tow truck calls for the year due to tire blowouts. Only when my Mom called they agreed to help me and my dad went in an Uber and left my Mom in 20° weather at 63 years old with my car. AAA chooses to put policy limits on people rather than focusing on people safety which is what they advertise. This is completely unacceptable.

AAA Roadside Assistance is HORRIBLE. I called for a tow over 15 miles distance and was informed that I had to upgrade to the next level that covers up to 100 miles (and costs another $100). I did, but then the tow truck driver requested another $131 that I paid. Now, AAA claims that the $100 was for this tow, only that covers 7 miles and not 100 miles that I was told on the phone. Talking with both sides of their mouth and get away with it. Bottom line, AAA auto club cannot be trusted. I will cut my membership card in pieces and will be looking for the better ipastures. I don't recommend AAA Auto Club to anyone.

Terrible service. They are trying to avoid their responsibilities. They do not investigate and fully review the case. Hard to connect with them directly, even you know exact person and extension. They do not call back. Will not recommend to anyone.

Called at 9AM for a jump start, pay for the most expensive membership plan. 9:30AM they are looking for a driver. 10:00AM they are looking for a driver. 10:30AM they are looking for a driver. 11:00AM they are looking for a driver. 11:30AM they are looking for a driver. 12:00PM they are looking for a driver. 3 hours and still no driver while claiming the entire time they take no longer than 21 minutes on average. Had to cancel. Auto repair shop opens at 9AM and closed at Noon, while AAA still could never find a driver.

Been a member for 38 years and never used my AAA roadside assistance. But now that I needed to use the service. I only have free 5 miles towing. Which is ridiculous and I am reconsidering my membership. The crazy part is they charged me $12 a mile for every additional mile $300 for 25 additional miles. It would have been much $200 cheaper if I had went thru local towing. My question is how did they come up with 5 miles is DUMB and rip off!!!

I had gone through driving school through AAA, I had 6 lessons driving with a separate instructor, but then I had 3 observations with Matt, and he had taught me much more vocabulary, gave me tips and tricks I hadn't been informed of, and most importantly the paperwork that I needed, while my driving instructor didn't do any of this. In Conclusion, Matt is an amazing instructor.

Couldn't be more disappointed with the service that I have received as a member. I have had several bad experiences with AAA- but this last one takes the cake. I called to have someone come jump my car, unlock it and put air in my tire. I stated three different times on the phone that these were the three things I needed. I also asked one final time before we hung up to ensure the person came with the ability to do all three. She said yes, the fee would be $125 and I said "for all three things?" and she said "yes" - Before the tech arrived I was able to actually get the car open so I told him that wasn't needed anymore and he didn't say anything - then I said so all we need to do is the air and the jumping - he said he was not told about the tire needing air and he can only do the jump.

I had AAA pick up my car. Because it was going to my mechanic who was over 7 miles away, I was charged immediately for $98 before he would tow it. When taken to shop they requested 5 minutes to move cars around. They refused and took my car. They took it to an address I don't recognize. Now it has to be picked up and taken to my mechanic. This is absurd.

I just called for a tow to find out some way all of my tows have been used. I don’t know how this happened when the driver requires id upon arrival. After speaking to a couple of AAA employees I was informed I would have to pay another $100 for a tow until they investigate. No thank you. I won't be doing anymore business with AAA.

I am a former AAA employee (Safety Director/Nebraska AAA 1979-82) and long-term member. Until my godawful experience with the new automated emergency road service last week, I have had nothing bad to say about AAA. I called AAA to tow my Ford F-150 five blocks to have the fuel pump replaced. The automated system sent me a text to provide specifics re my issue. I sent the text and waited for a response.

I’m very disappointed with AAA’s roadside assistance. Their service has become completely unreliable. Every time I’ve needed help, the wait times were hours long, even for simple issues like a dead battery or a tire change. Sitting on the side of the road for that long—especially in unsafe areas—is frustrating and unacceptable. On top of that, the customer service is unhelpful and dismissive. Agents rarely give accurate updates, and I’m often told “someone is on the way” only to keep waiting with no real timeline. When I called back for updates, I was transferred around or spoken to with attitude instead of empathy. AAA used to be known for reliability, but now it feels like I’m paying for a service I can’t depend on. I will be reconsidering my membership and warning others about the long wait times and lack of support.

My wife and I are pushing 70, and today (a rainy snowy day) the original battery in our "new" car (only 5 years old - my bad for not tracking its age) gave up the ghost while I gassed it the car. A guy gassing up next to us tried to jump it but no luck. We had already contacted AAA and they were dispatching someone to assist us. I was confused by them asking the year, make, and model of our car, but it played out well. Tyrus ** from Anthony's Towing and Recovery arrived within 30 minutes (earlier than expected) with two batteries each of which could replace the original if necessary. It was obvious that the old one was done. Tyrus replaced it on the spot, and the cost wasn't much over retail. We were over a barrel but weren't taken advantage of. And we greatly appreciated Tyrus' professionalism and politeness.

Every time I call AAA for towing, it takes anywhere from 2 or more hours to get help. This is ridiculous!! They give you a time and then they keep changing the time. I do not recommend AAA to anyone!! I had AAA in Georgia and never had these problems. Ever since we moved to Charlotte, AAA has been a huge letdown.

I won’t accept this offer but, felt this might be the only way to successfully evaluate AAA customer service. I HAD AAA for more than 20 years. I was over my renewal date for a couple of months. I tried to renew it and the gal told me I’d need to restart as a new member and pay an activation fee as well as basic membership benefits. I was mortified!! After more than 20 years AND giving AAA as gifts to our kids, this was my thanks. I refused to renew and remain to this day a non- member and encourage others to find alternative programs. AAA did NOT care if I was or was not a member. So keep your gift and your membership. I have an alternative company.

So disappointed in AAA. Our car had a dead battery so we contacted AAA for battery replacement. We expected someone to come out, check our battery, and replace it with an AAA battery (based on what we were told by customer service). A truck came out in a timely fashion but didn’t check the battery. Just started the car - said he knew nothing about battery service - said we were on our own. We contacted AAA and explained what happened - that was 2 days ago and no one has gotten back to us. Very disappointed ☹️.

I had a dead battery and the driver let me know exactly when it would be here and arrived on time. He was very friendly but professional. He did everything he could for me, including contacting the store where I would need to purchase a battery and made sure they would put it in for me when I arrived. Which they did. His name was R'Mond and he made this experience as easy as it could have been. You guys have a really good guy on your hands. Make sure you take care of him!

Well if you live in Clermont, FL DO NOT USE AAA to get towed. My husband waited 3 hours on Highway 50 to be towed. He broke down in front of Costco in turning lane, so he was blocking traffic and AAA marked this URGENT. I am wondering if it was not urgent how long would it take for AAA to come and tow you 10 hours maybe.... Sorry to be sarcastic but this is HORRIBLE!!!!! AAA kept telling him they were coming. I called three times and the last call I was told they dropped the ball and nobody is coming with a tow truck. This is after 3 hours of him waiting. What is the point of having AAA if they do not do anything to help their members. They breached their contract with us by not showing up. I called them and informed them of this. They DO NOT CARE!!!!! This is horrible.

I called for my son who was on the side of the highway and also on my membership. I have a AAA membership but he was in NH & they just could not figure anything out. It was 6 am when I started and 7 am by the time I got anyone to help. This is terrible service & not worth a “gold membership “!!!! I am disgusted!

Utterly horrible customer service. The worst ever out of all the companies I’ve dealt with. I called to cancel auto renew on my policy and the person said it was canceled and then I discovered the charge was made anyways. Same horrible service with AAA car insurance that I attempted to get.

Needed a battery today and made an appointment for 100-300pm. I got a call shortly after I made it at at 9am this morning. He told me he could come now which made life so much easier. Thank you D. ** from AAA doylestown pa for coming out and making it so much easier. You did amazing and was fast!!

Awful service. I called AAA and Armada came to change my battery and while they were messing with the cables, the entire radio and computer system broke down and will not turn on anymore. Now they are denying they had anything to do with it even after their tech apologized profusely to me. They will not help and are denying they had anything to do with it. I spoke with Noemi ** at AAA Customer Service and she had me do a laundry list of items before they can mediate the situation. I did that laundry list that took weeks to complete because it was extremely time consuming asking for numerous quotes, and then she said there's not enough evidence and are simply taking the tow truck service's word over mine. Now it's going to cost $3000 to get a new radio/computer system and they could care less. Do not trust them with your car.

Customer for over 40 years. Van broke down on our way to Yellowstone from NC. Took 5 hours to get a tow truck. Tow truck could not hold all of us. Mom, dad and 4 special needs teens waited three more hours to get a cab. AAA would pay for the cab. Cost is $600 . Very unhappy with aaa.

I have always had a great experience every time I’ve needed to call them. They are fast, polite, and have always gotten the job done in a timely manner. Very appreciative for the customer service and drivers.

If I could give them a negative star, I would. They are absolutely horrible to deal with. The customer service is horrible and they're a scam. I feel and I'm going to bring it up to the government to stop what they're doing. When I read my membership card it said valid through July 1:27 I assumed by membership was good until then but if you read the little print there's something about billing annually but they don't put that in big letters they only put it in little print. I feel like this is a scam. I'll never buy their service again it's not fair to the public and to the elderly like myself, on the senior and the handicap, and now when I get stuck, I needed their help, I found out I didn't even have it when I thought I did and their customer service is absolutely horrible.

I’ve been waiting on the side of the highway for 3hr and 30 min just for a driver to come and they kept telling me a time and kept boosting the time up. I have called multiple times and they said they driver will be with shortly that they are close but kept lying.

AAA has the worst customer service of anybody I have ever dealt with. I have been with them 10+ years. Probably called them 3 times over those years. Truck broke down this morning. I called them at 9:00. The tow driver called around 11. He was on the way. Great. I called him at 2:42 and asked where he was at. He said he was 2 miles away when AAA called him and cancelled. He assumed they got someone cheaper. No one showed, they did get someone cheaper, screw the tow, they just cancelled it. I called AAA at 5:00. They said they had no record of my call. They are a pisspoor run business, have no problem collecting the fees and increasing prices, but screw the customer if you need a tow. We will make it so difficult on them that they will hire somebody else. Maybe it's COVID related. Lazy ass workers.

Canceling my AAA today. I haven’t used it in YEARS. I used to lock my keys in my car a lot so I got it in 2019. Just always had it for peace of mind. I remember them always being quick and ready to go. Not now! I needed a tow yesterday. They couldn’t find anyone. We scheduled it this morning. I wake up early to reschedule for this evening. My husband can’t make it. You have to talk to an ai system. They confirm it’s rescheduled. I get a call from the lady saying she is on the way. I told her I canceled it. She has no clue about anything so I just told her cancel it. What a ridiculous company now. Pretty sad everything in this country is going downhill. The ladies on the phone were nice but dang this was a headache. I ended up just calling a tow company. It’s $70. I don’t even care. It’s better than texting a dang ai bot.

I have been a member for many years now because I have an older truck and when I go out of town I like the security knowing I could call if I broke down and someone would be there, that was not how my experience went. I was with my teenage daughter up by Weeki Wachee, about 70 miles from home give or take a few miles but I was paying for 100 miles tow, the wheel bearings came apart on the truck so I pulled over and called AAA, so far great but after I waited and waited the link just said waiting for technician, which means the tow company, 3 hrs after I made the call at 9 50 in the morning I called again to speak with someone at aaa to tell them we are still waiting, they said they would check any updates and call me back, they call back and tell me no tow until 8 30 the next morning, I am not happy to say the least, on top of that they tell me I have to be with the truck in the morning to get it towed.

Older adult with disabilities. Member for 6 years but will not renew. After being in a minor accident during heavy snow at 5 AM I was stranded on the road not able to run my car for heat because my radiator was busted from the accident. Was told a tow truck would arrive by 7 AM. Then I get an automated phone call at 7:10 AM saying a truck will be there in 30 minutes. 5 minutes later, another automated call saying 90 minutes. About 10 minutes after that yet another automated call saying 170 minutes, then another automated call saying 999 minutes. Called customer service to let them know that 1) I'm an older disabled person, 2) had already been waiting over 2 hours and 3) can't run my car for heat and it's below freezing temps. The first lady put me on hold while she "checked into it" for over 20 minutes. I hung up and called back, the second lady told me it would be ANOTHER 3 HOURS before someone could get to me!

My extremely negative experience with AAA Roadside Assistance has 3 parts: (1) my experience with a specific incident where I was stranded on a residential road (2) my overall experience with communication/calling AAA including the complaint process and request for reimbursement process (3) AAA advertisement claiming a broad helpful service then receiving a limited covered service.

I've used AAA for roadside assistance a couple of times. Today was one of those times. In very bad weather, cold, wiping rain,. After coming out of our voting station and found the car unable to start. The battery was providing nothing but some clicks. I called AAA and requested roadside assistance. After giving my information and location I was pleasantly surprised to see a battery technician arrive within a few minutes. He was very professional and patient considering the weather conditions and promptly proceeded to test my old battery, the charging system and show me his findings. A bad battery. He offered to get the car started should I choose to have my mechanic replace the battery or install a new one he had on his truck. I chose the latter and within minutes I had a new battery installed at a reasonable price. His name was Pedro from King towing. Many thanks for very prompt and professional service.

AAA enabled Finish Line Towing to rip me off. It took 6 hours for tow truck to show up. The driver said it was a complicated extraction and AAA would not pay. I would have to pay $200 to $250. After speaking to his boss the one hour of work cost me $406.18! AAA doesn’t look out for their customers.

Call today for a call at 5:30, response time kept being pushed forward till 10:24 with no confirmation of the actual arrival of the tow truck. It is winter time and it is cold! So they wanted me to wait with my truck 5 hours without Confirmation of the actual service time. I pay for service, not for them to be understaffed. Canceled my request. Used a private towing company. Why should I pay for a service that is so unreliable? After cancelling the tow, I still got updates on the driver's response time. Maybe that is why they are so limited with two companies to respond. Show up to the location and there is no vehicle. No vehicle to tow, no pay. Not the operator's fault, AAA's fault. Will be dropping my membership. It went from a great service, a company that only cares about profits and not service.

They give you 4 times to use them. No warning and then try to charge you 100 dollars for extra service. HUGE RIP OFF AND LIE. I called for help on a jump start and was told despite paying for a year of service I actually paid for 4 only 4 times to get help.

I am a 17 year member AAA. I have the premier coverage. When I call, I do not want to speak to a computer generated voice. I want to speak to a live breathing person. if you can’t afford to hire one, maybe you need to get out of the business. To call and be told three times that help us on the way until finally waiting so long I canceled the call. It’s not good business.

Got my car stuck in the mud yesterday.... Called AAA and 40 minutes later they came and pulled my car from the mud! Car is fine! Very happy with AAA and their service was awesome! First time I ever used them and glad I am a member!!!!

I've probably needed roadside assistance 5 times in my life. Every time I've had to wait a crazy long time. Also their app is horrendous. And the communication is awful. Definitely not worth the membership fee.

I've been a member of the American Automobile Association (AAA) for many years. On 11/16/25 I called for assistance and a possible tow. I waited approximately 95 minutes for assistance. When the driver finally arrived he attempted to jump my car battery with a portable charger and was unsuccessful. Then he tried jumping my car with his tow truck, again unsuccessful. I assisted the AAA driver in positioning my car behind the AAA truck. Just as we were ready to load my car on the flatbed, a very nice man who pulled into a parking spot nearby and watched the failed AAA service attempts, offered to try jumping my battery with his portable charger and was successful. This kind bystander saved me from having my car towed unnecessarily. Now I'm thinking that AAA membership is NOT worth having!

I would NOT recommend AAA to anyone. They have poor service for the amount of money you spend for their plans. I have been a long time customer, and they have extremely changed over the years. I am no longer pleased with their service or lack thereof. I've had an recent issue with the towing company causing damage to my car, and I'm not pleased of how they are handling the situation nonchalantly, and giving me the run around. This is unacceptable! They don't give a damn about customer satisfaction. Therefore, I will no longer use their services. They are definitely not like they use to be. I'm very dissatisfied. AARP is highly recommended. They have cheaper plan costs and provide excellent customer service. Customer satisfaction always come first!

I was shopping for a auto insurance & I found AAA. They got me a okay kind of price for my premium, but month later, I had to switch other the problem for cancelling policy is shit show. Holding on phone for 1 hour just to talk, the staff are so rude, no manners to talk, also after sending proof of insurance so they can cancel my policy took more than a week. I recommend not to buy from AAA.

What a disappointment. I called yesterday with a flat tire at 6 PM. It took almost 6 hours for a tow truck to come and change the tire. I was better off paying full price to a tow company and have them do the same. And within an hour instead of six, waste of a day.

I understand why AAA has such a low review score. I begged for a 1 time accommodation/exception for a battery jump. Although I have been a loyal customer for years and disregarded that an April 10th 2025 request was left unanswered where no tech showed up, still I stayed with AAA. Well good bye AAA. I'm going to AARP for both roadside assistance as well as my vehicle insurance. Everything in one happy place, where the customer feels appreciated. Attn: Senior citizens and disabled check out AARP **.

Went into AAA branch in The Woodlands, Texas and was looking for the agent helping me update my policy. She was out of office, and I was assisted by another agent then got into friendly conversation in turn I was confronted by a front desk assistant Denise who rudely became accusatory of myself causing issues. The agent who was helping me and myself explained there was no issue. Then the attitude began. I thanked the lady's and went on my way. If Denise is not a people person, she is in the wrong business causing issues for clients and coworkers. Management needs to have a discussion on treatment of clients. This review is based on customer service, and I will not be returning to the branch.

Honestly, the worst call center experience I’ve EVER had. After 2 hours of waiting for a tow after work, I asked the useless AI bot for a number to call. At 6:51 pm CT on 11/24/25, I called support, and eventually got through to an agent who initially quoted me another 10-15 minutes, then proceeded to talk over me and try to gaslight me to believe it had always been 15-20 minutes. The AI needs to be trashed, and a return to human workers that are trained to support customers in stressful situations, not talk over them and cop an attitude

The last 2 x I called it took 2 hours for someone to come out. I have had to call back for updates when the norm was a text message. Same Experience 2x and it's not the level of service that It was...

Zero stars if I could, incompetent employees that handle service calls, my car broken down on a sunday night, I'm solo female in the middle of nowhere, been waiting 2.5 hours. Now they say another hour. AAA is absolutely the worst! Don't even bother wasting your $ here. They SUCK so bad. So disappointing.

I highly recommend AAA to everyone!! It is a huge blessing and God's grace to have great professionals like Eduardo come to your rescue when you are stranded on the highway with cars flying by. My husband has an older truck and we have had to use AAA Towing Service several times and they have always been very kind professional, friendly and they get to you and get you back on the road as quickly as possible! We got stuck on a bridge yesterday (11/22/25) over Lewisville lake. It was very dangerous and scary! The pic below is my husband on the phone with AAA and Carley, the fearless police officer, who blocked the lane on the bridge for us until AAA arrived and her partner the fierce police officer ** arrived. Thankfully, the Amazing Eduardo was there in a very timely manner!! We have had Eduardo in the past and he is very kind, friendly, courageous, professional and knowledgeable, he's excellent! We were so glad to see him again!

I called and cancelled AAA twice. Still charging me. Your car insurance likely provides what aaa does.. Check before you buy anything from them because it will be easier to get a kidney than to get them to cancel. Your account.

Locked my key in my 2004 HD truck at work. Panicking because I had an appointment in 1/2 hour. Called AAA and the rep was awesome, forgot her name because I was so upset. She said within a 1/2 hour the driver would be at my location. Within 12 minutes, Alfredo arrived and within minutes, my truck was unlocked. Thank you, Alfredo, for your quick response, professionalism, and friendliness. Thank you, AAA, for getting me to my appointment on time!!!

I was doing deliveries and my car broke down and I had to call AAA. I called them 10:30, they didn’t come till 4:30. I don’t think they would come if I didn’t call police. Very disappointed. Don’t renew anymore. I been member for while.

Please be aware of this company. Don't even think of getting the membership road assistance, they are very strictly and will take all your Money if you use a few times and you car has no licence plate or buy and sell they will cancel your membership and no refund back. They are a big monster. We are small fishes. Nothing you can do against them. Please don't let other people to enroll. This is not as good as before. Many years ago I had about 3 bad experience. One truck driver just throw my car on the street. Not even park well. He was afraid of getting close to side walk. No experience at all. I bought the car. No plates will be fixed and registered on DMV. I received a letter from the AAA saying that they will cancel my membership card because I have been used. Illegal and in a bad manner so the cancel and I wrote this...!!

We have been on the phone triple a all day and being denied service. We were stuck in a very dangerous spot on the side of the freeway and they kept locker excuses when they wouldn't rescue us. When I asked to talk to a supervisor the lady laughed at me and then hung up. I will never use them again.

I live in the Hyde Park Neighborhood of Chicago and yesterday morning, I awoke to a flat tire -- later we would discover punctured by a long screw. I phoned AAA at 8:00 am on a Friday morning and expected a long delay. A technician was matched to my address and they arrived within the hour; text communication was excellent allowing me track the technician's arrival. Bryan arrived promptly as scheduled and had the spare tire on the car within 15 minutes. I appreciated that he took the time to remind me of the safety and driving instructions (and limits) of the spare tire. I'm surprised by the low ratings because in 20+ years as a AAA Member, I've also received excellent service across numerous states.

AAA never showed after I waited 6 hours in the cold and dark. They claimed someone was coming, then said pickup wouldn’t be until 9 AM, and still no response. I had to pay $135 to someone else plus a Lyft. And this isn’t the first time this has happened. Completely unacceptable and unreliable.

Very rude customer service from insurance. I wanted to add an auto to my insurance but the angent was able to understand or guide me as to where to send the information. Constantly arguing that previous agent was wrong.

I was stuck on the right shoulder of a highway two weeks ago. I could not get out to walk because it was dangerous plus I have arthritis. Nothing was nearby. I called and texted several times. Dispatcher kept telling me I was in a certain location. I kept saying I was right in front of a sign and I read it several times. After several calls and texts, no one showed up. This went on for about three hours. It was getting late and cold. I finally had to call 911 to get some help. I am thankful I did not have a medical emergency! I have never had a problem like this with AAA before and I am very disappointed in your customer service. I could have been in a very dangerous situation!

Such a terrible website and app. It is broken. Jumps between signed in, public, insurance and auto club indiscriminately. Can't accomplish one thing. Terrible customer experience. Really dumb to show the customer how much you stink by running a awful website. Get it together AAA.

AAA is an absolute joke. When you need them they will definitely leave you stranded. The customer service is rude as well. They are zero Help when you have an emergency period I'm glad I'm finding this out now before My daughter or wife get stranded and they're in the same predicament as me.... Do better! With so many companies going under you think they do a better job about providing good customer service and taking care of their clients.

AAA is a greedy company, just like most and don't provide what they say! They don't care about Anything except money. Prove me wrong aaa, used them for a bit and found out for myself, they care zero about the customer, just like most American companies, greedy without shame! and NM mentality for the most part is a joke. NM not hospitable, aaa doesn't care!

I asked for assistance with a flat tire in a metropolitan region, suburb of DC, on the freeway at night. It took 2 hours for someone to come. He was 90 miles away at the time. I was in a dangerous situation on the freeway shoulder with trucks zooming by on the lane next to me. 2 hours is unacceptable to wait for assistance. Separately I called VDOT, who came in 40 minutes. Because I had 2 flat tires, they couldn’t assist me. I and my husband have been AAA members for 40 years. When we need your help once every 5 to 8 years, we expect service. As we are now seniors our need will be greater. Given this experience, we are going to look at our options and recommend our friends to follow. The tow truck driver was great. But if you don’t have a network of providers in a metropolitan region what is the point of having your service.

I was given false information to purchase a plan. I was told I received unlimited battery service and 4 tows per year however it’s only 4 service calls. No matter what it is for a total waste of money. I wouldn’t recommend.

They sure aren't what they used to be. 30 minutes or less and they were there to serve you, I've been waiting almost 2 hours for a lockout. Ridiculous, at this point, is membership even worth having or keeping?

While the technicians themselves are decent communicative people, the roadside assistance takes 2 hours to arrive, and in my case denied to replace a battery covered by warranty, and failed to check it again after it was charged. As a result, I had to take it to a shop, where the battery was correctly diagnosed as bad, and then call AGAIN. Did they come right back? Just 30m later? Nope! I waited another 1.5 hours. AAA cost me my day and incorrectly refused to live up to their warranty.

I'm 65 years old and have been a customer with AAA since 1998! In that time, have used their services less than 5 times! In every instance, the wait time on the side of a road was always several hours but I've never complained. But this time, I was simply taking my horse for a ride at a neighboring park when my personal truck pulling my personal horse trailer, broke down in the center of the Hwy, placing myself and my horse in traffic danger. The AAA rep asked me to very explicitly describe my truck for the tow-truck driver (a FORD F350 with a flatbed). It has no logos, it is affiliated with no business, it is simply my personal truck that I chose a more useful bed to pull my horse with. It is the same length as any other truck with a normal bed, a choice offered by FORD. The AAA rep told us a tow-truck would be in route. All seemed well.

Absolutely horrible experience. I am a senior citizen female who was forced to wait over 4 hours for assistance with a flat tire in a metropolitan area. I called AAA at 2:48 and assistance arrived after 7:00 pm. Each time I contacted an agent, I was repeatedly told lies as to the expected wait time for assistance to arrive. After 3 hours of waiting and at 6:04 I was told a driver would be there in 11 minutes. I gave up and realized AAA was unreliable so at 6:30 pm I called an Uber for a ride home. It is not safe for an elderly woman to be sitting in a disabled car in the dark for any length of time, much less 4+ hours. I felt like a sitting duck in harm's way.

Work Order #**: We called AAA Sunday, 10-9-25 to set up a tow truck come out to our home and tow our non running vehicle to our mechanic, who also is on AAA 2 page as Tow Truck Service for when all the others are busy. AAA said they could not call our mechanic/tow truck driver because he is not on their main list of contacts. They use him when no one else can handle a towing job. AAA refuses to call our mechanics shop, then scheduled a towing service in another town to come pick up our car at our home to tow to our mechanic. They scheduled us from 8:30am to 10:30am to have our auto picked up and towed for us. My husband took 1/2 day of work off to get this done. However, we kept getting messages they were behind and it would be several more hours.

The guy that helped me out was great! I had waited 2 hours though just for them to add another hour and 30 after I had waited for the first 2. I’m a very patient person but this is something to be aware of, especially before paying this company!

I pretty much have same awful experience everyone else seems to. I pay for the top tier membership, thinking I'm making a smart decision to stay safe on my travels. I'm pretty handy so I mainly wanted to rely on the towing services as I don't need them to change my tires or batteries for me. I just experienced my THIRD situation this year where I found myself needing to be towed home. Once was a new ball joint failed, another was my clutch pivot fork snapped and this last time I blew out a tire and this car has no spare. All three times I was in the same state I live in. All three times "we can't find anyone to tow you." Various locations, various mileages. I'm in NJ, not Montana.

Not only did AAA not live up to the agreement in which they agreed to and I pay for - but they left me and my 12yr old son stranded. I had to break my window in order to get in my vehicle since AAA never showed up. Never bothered to let me know. Every time I called them, they said the same crap - the driver is 20 min out. This company should be shut down. They are pathetic and not worth the money.

Horrible experience! Because here in this area they’re working with a horrible locksmith. But AAA also is at fault as, once you put in your request, they don’t follow up with the vendor. I placed a call for a defective fob at 10:50 am. It is 3:48 pm and they’re still not here but keep blaming each other.

I have a car that is incapacitated and I have temporary tags that should be good enough to tow my car, but they won’t. I meant disabled veteran and they tow my car now, they won’t because the tags are expired. Well, how am I supposed to fix my car, and I’m not gonna use a commercial tow because that’s $500. You used to tell me to my brother-in-law’s house in Prescott from Phoenix you don’t anymore. I will never use you again.

Trying to print my Car Insurance ID cards for the last hour now. Roadside has a website. Car Insurance has a different one and so on and so forth. Whoever is in charge on their IT dept should be fired.

DO NOT use AAA! We waited 2 hours for a tow last night and we were told by Marvin and his supervisor Shiela that there were no tows available but then they told us 2 hours later they couldn’t tow us because we pulled over into a used car lot, but waited TWO hours to tell us that was the reason. We had to come back today to get a tow where they could verify with the car lot that it was our vehicle (which is ridiculous because we have the title and registration). And they told us our pick-up time is 1:37, but apparently that’s just their system because they said they still don’t have a tow driver coming for us yet. So the 1:37 is just made up. Do NOT use them. The customer service is terrible and doesn’t know what they’re doing. Marvin didn’t even know how to transfer a call to his supervisor. Terrible, terrible service.

I have received horrible service & has been a member for 14 years! Dispatcher sent the driver on the wrong day. They make it impossible to speak with anyone other than text that constantly apologizes but doesn’t fix anything. Cost me money due to a same day cancellation at mechanic shop because the company they sent refuse to tow & the driver never spoke a word, just had the dispatcher call & say they couldn’t tow. Seriously considering cancelling membership & using my insurance roadside assistance. Customer service at an all time low now.

AAA is horrible. I would never recommend anyone to to them ever. Then they won’t give a refund which is crap you just outta your money and for what. Please don’t get them for anything and they take forever.

I lost my key to my 2018 RAM pro Master. Called AAA. They sent a locksmith company. They have the person came make a key to my door and he said he couldn't make a key for the ignition because it needed to be changed in order to make a new key..... He should have just said take it to the dealership. He was not certified to do the job but he wanted that extra 300 to change the ignition... I agreed and he made me a faulty key that failed and damaged my whole computer system....

AAA is by far the worst insurance. They rip you off. They get you in with those good quotes, but don't add a driver because they have an accident in their own car and have their own insurance, your insurance goes up $300. RIP OFF

Triple A has horrible customer service & tow truck drivers. Have been a member for 15 years, canceling after this experience. Definitely have gone downhill in the last year or 2. Not sure what changed but definitely something they need to review.

AAA used to be good with customer service, but now you can't even explain your issue because they have these automated prompts that don't apply. Then the robot tells you they sent a text message. Guess what? I don't get text messages on a landline. They think everyone lives on a mobile phone. I'm better off calling someone myself and just paying to avoid this aggravation. If you want people's business... answer the phone with a human? When you say customer service, they won't transfer you unless it meets one of their automated menu words! I have MS and this roadside assistance causes me more stress than I need.

Horrible customer service. Roadside assistance is trash at best. Canceling after over 30 years of membership and watching this company go downhill. Buyers beware. Will fail to provide roadside assistance, and then refuse to refund when calling to cancel. Do not trust the safety and care of yourself and your family to these scammers.

Dwayne from Tony's Auto Center took care of my car, he's a good guy. Professional, friendly. I have total satisfaction with the service from him, keep it up Dwayne. He's also careful with the car, safety first is in his moves.

After 41 years, our entire family and extended family are canceling permanently. Roadside service has been plagued by poor tow company service, damage to our vehicles, AAA making it impossible to speak to a human, and now asking for customers to send in copies of their drivers' licenses to be sent in for them to keep on file (as if anyone would trust them to keep your information safe).

I’m very disappointed. Customer for 30 + years. They do not honor their prices. An agent will give you a price over the phone but then they will email you a completely different and higher premium that is due. Sad that this business has gone way done in quality. I’m looking to switch. It seems we may not have that many insurance choices anymore but that’s not an excuse for AAA to be dishonest about their prices. They have lost my trust and loyalty.

AAA does not provide 24/7 towing. They provide scheduling for towing that maybe for the next day leaving you stranded on the highway overnight. This is not revealed until you need help and no one responds.

We needed a new battery. We had replaced the battery within a couple years. Customer service could not find the records. This has happened in past. They always make you buy a new batteries. What a scam!

We have had AAA for nearly 30 years and have not had to use them. This year, we did have a starter go out on our vehicle and called. After waiting for many hours, a tow truck showed up and the driver was so unprofessional. We decided to not allow him to tow our vehicle as his behavior was terrible and disorderly. The response from AAA was also so unprofessional and we will be cancelling them and never joining AAA again. No wonder the reviews on AAA are so bad.

I was a loyal AAA member for three years, but my first service call was extremely disappointing. During the visit, the technician failed to return my wheel lock, and AAA refused to cover the cost of a replacement. To make matters worse, the tire service provider was extremely rude to me, and there were no consequences for their behavior. When I contacted AAA about the issue, they showed no concern and didn’t seem to care that they were losing a long-time customer. I immediately canceled my membership. Very disappointed with both the service and the lack of accountability.

I ordered tickets to Universal Orlando through AAA for my family earlier this year. Sadly, our 32 year old middle son who was one of the ones taking the trip with us very suddenly passed away. We are an extremely close family and his death decimated us. We still wanted to do the trip in honor of him. I wanted to change the name on his ticket to my wife's, so the ticket wouldn't go to waste (she wasn't going originally). This was a very hard, emotional act for me to do, especially over the phone.

Be careful with this business. I used to talk very highly about them. However, if they damage your car with their subcontractors, they fence you out and do everything they can to not pay you. If you have a nice car, I suggest you end up not getting a service. They lie blatantly to your face and they don't care about your situation. So why should you care about theirs? $1,500 of damage was done to my car from some know-it-all kid from bad boy towing. Lynn asked to talk to the company. They just send you to a message board that never calls back. It just shuts off.

This company is full of shit. A complete waste of time & money. NOT worth it AT ALL. Their automated system sucks & will hang up on you. They’ve made changes to their policy without notice & tired to lie & say we were told about the upcoming changes. They’re extremely slow. Their response time is even slower than their answer time. And some of their customer service reps are rude.

It’s not worth it anymore. They make it nearly impossible to speak with someone. The app has virtually no way to make edits. The bureacracy for roadside assistance is painful. They never consider whether you are driving through an unsafe neighborhood. It takes forever when all you need is a tow just a mile down the street. After 30 years loyal to them, I’m looking for other options.

My car was broken down in Dorchester yesterday. I made a call and a technician 88 named Richard what a very insightful and respectable person. If you call AAA and he is on his way you are in good hands.

My agent was Josh and I unfortunately never have cash on me to provide him with a tip, but he was not only professional but also very efficient and knowledgeable. I was stuck in the middle of nowhere and it took Triple AAA less than 30 minutes to locate me and get me where I needed to go. I will always be grateful to you guys! You come in handy when friends and family members aren’t near or we don’t want to cause burdened. Thank you Josh!

I’ve learned that the availability and readiness of the service varies from area to area. I hadn’t had the opportunity to use my AAA membership but found myself needing it today. What a mess before I go on the tow truck company was wonderful. No issues on that end they did what I needed them to do with no problem at all however, the 11 minutes it took me to even speak to a representative to get help was ridiculous. During that time I had to go through multiple irrelevant prompts, consider and accept or decline yet another app (over the apps), listen to more props, and finally spoke to a representative, who then goes on to tell me that they may or may not help me because of the style of the bed on my truck.

I’ve been a member for over 35 years. It is degenerated and deteriorated into an act base robotic minimum two hour wait for anything.. forget getting a Live person on the phone anymore. Driver’s need to find another reliable source of roadside assistance.

Absolutely the worst. I was with them for literally 10 years and they gave me a cancellation said, because I lied that I should have told them I was doing Uber eats when I had a whole separate insurance for that. And I did. In fact, tell them they put the date 2021 instead of 2025. When I finally got a hold of their consumer relations, she was so nasty to me. She literally was yelling at me when I asked her why she was yelling at me. She said what because you can’t hear. It was just an all-around awful experience. I can’t believe I’ve gave them my money for 10 years.

I have been a AAA member for 24 years. The customer service is always great, but my problem is with this new service request system. They send you a link then you need to sign in again but if you are not in your home region it turns into a mess. The system never completes login and you have to start over. Truly the only way I have found to get a claim going is to force system to get you a person. Then they connect you to the correct region. This problem needs to be corrected and all regions should be connected.

I have been trying to Cancel my Auto Insurance and Membership. William ** is the one I have been dealing with. He has lied to me for 2 weeks now. I need someone other than him to help me with this problem. I want my money back.

I called and signed up for AAA. I told them I have a 10 foot box truck. They said send him a picture of my truck so I did. The operator said they’ll try to see if they could get someone out. I got a text a little while after that, said they’ll try, would be here in 27 minutes then another about 30 minutes later saying they’ll be here in 5 minutes. Then I got a text message saying another hour and a half, almost two hours later it said my call was canceled after waiting around for 3 hours. AAA is very unprofessional. They didn’t tell me until over 3 hours later that they couldn’t provide me service after taking payment from me. It’s very late at night and I don’t have enough to pay for another tow because the refund will take up to 24 to 48 hours

I have been on the side of the road since 3pm and it is now 4:51pm. The driver originally called and said he was 45 mins out only to call back to say he was at the wrong area and that he is 13 mins out. Guess what? Called back again and said, "Oh now I’m 10 mins out," while his background had a child in the background as if he had not left from home. I am really thinking about not renewing one. The drivers aren’t honest. He told his dispatch that he was currently at the location and I sent a picture back to his dispatch showing absolutely no one at the truck and two I don’t appreciate anyone playing on my intelligence as the driver was given the exact exit number and name 285N exit 12 Hollowell Pkwy.

If I could leave negative star ratings I would. I used to love AAA however on now two accounts they have royally dropped the ball. I would not recommend them to anyone not my worst enemy and if you want a refund good luck. I was told we can apply it to a future membership and when that was escalated I was told I could be refunded through PayPal… I paid through a bank account with actual money. Why can’t I be refunded through the bank or card which services where purchased? The first time I was left on the roadside for two days till I rented equipment myself and handle.

I had a tire blow on a somewhat remote area. Calling AAA I got a computer and had difficulty due to poor cell service. When I got a human assistant they were from a third party not AAA and did not accept my AAA membership benefits and wanted $250 upfront for a tow. Total scam. Fortunately I had Chevy Roadside Assistance and got a tow truck in less than an hour and the driver changed my tire and directed me to a nearby Chevy dealer. The Chevy service was through AAA and cost me nothing. Beware using the AAA app.

Our battery went dead in our garage. We had purchased a new battery for this vehicle from AAA a couple of years ago and it was still under warranty. They sent someone to jump start it and he left. My husband tried to drive it around the neighborhood to charge it and it died before we could get it out of the driveway. We called AAA again and they sent another guy out who said that the battery was fine and we should have it towed to a garage. So we did and they said the battery is dead and the electrical and alternator is fine. So AaA gave us the runaround and we are waiting to see if they will reimburse us for the new battery.

Hello AAA! I was broke down during rush hour at work close to Cincinnati. I called AAA & talked to the dispatcher, her name was Shante. She dispatched roadside assistance immediately & within an hour, Amanda pulled up & diagnosed my car. She gave me valuable information on my engine, starter, battery & alternator. She fixed my car & I made it back to Columbus in 2 hours without any problem. So very thankful for their promptness & knowledge!!!😊

Apparently AAA uses the cheapest service providers to maximize their profits at the expense of the customer. Wait times are unacceptable. I called at 9am and was told service would be available at 9:30 am. At 9:30 am I was told it would now be 10:44 am for service. The service provider wasn't even in the same city. After this experience I regret using AAA and renewing my membership. I will be canceling AAA if I can get a prorated refund.

Triple AAA suck for emergency roadside assist. Before buying a membership search others because they will leave you stranded for over 3hr plus. When you call back they will encourage you pay out of pocket, they will reimburse you

I purchase AAA Coverage for peace of mind. However I no longer trust this company to provide this…. They failed me when I needed them most. This past weekend I was stranded with a dead battery in a town that I knew no one. I was 2.5 hours from home. I immediately called Triple AAA for assistance. I waited almost two hours for help, and no one came. They kept sending me worthless updates saying “they were working on finding someone to assist”. I ended up having to rely on a total stranger for help since Triple AAA failed to provide the service that I pay for. I’m very disappointed and will not be renewing my membership.

My name is Stephanie J. Just used AAA’s app for a service call. My parents do not know how to use the app so I used it from my location in another state and directed it to my parents' house to replace a battery. Tanner was our service technician. This guy was not only courteous, professional and an expert in dealing with any type of vehicle. He was also very polite and respectful to my elderly parents. The process from ordering AAA support to Tanner’s service was an absolute smooth, simple and stressless experience. Tanner should be recognized! Thank you.

Terrible customer service. Rude. No accountability. Raised my premium in the first 30 days. Total bait and switch. Be warned. I will be canceling as soon as possible. Sad to see such a respectable company fall from grace.