AAA Reviews

Triple AAA suck for emergency roadside assist. Before buying a membership search others because they will leave you stranded for over 3hr plus. When you call back they will encourage you pay out of pocket, they will reimburse you

I purchase AAA Coverage for peace of mind. However I no longer trust this company to provide this…. They failed me when I needed them most. This past weekend I was stranded with a dead battery in a town that I knew no one. I was 2.5 hours from home. I immediately called Triple AAA for assistance. I waited almost two hours for help, and no one came. They kept sending me worthless updates saying “they were working on finding someone to assist”. I ended up having to rely on a total stranger for help since Triple AAA failed to provide the service that I pay for. I’m very disappointed and will not be renewing my membership.

My name is Stephanie J. Just used AAA’s app for a service call. My parents do not know how to use the app so I used it from my location in another state and directed it to my parents' house to replace a battery. Tanner was our service technician. This guy was not only courteous, professional and an expert in dealing with any type of vehicle. He was also very polite and respectful to my elderly parents. The process from ordering AAA support to Tanner’s service was an absolute smooth, simple and stressless experience. Tanner should be recognized! Thank you.

Terrible customer service. Rude. No accountability. Raised my premium in the first 30 days. Total bait and switch. Be warned. I will be canceling as soon as possible. Sad to see such a respectable company fall from grace.

Told 3 different times a row truck would be here then get a text message saying 87 min. After waiting 40 min I called, told same time again 35 I. The. While on phone with them, the driver called me. I merge the call and driver tells me 50 min. While talking with driver AAA rep hangs up. I called back and again was told no nei we was wrong, it's only 35 min wait. The service and reliability of service has went way down nothing like it used to be. Will not be renewing my membership. not worth it

This is a warning to anyone who is considering doing any business with AAA Northeast. I have been a tenant in their building for over 12 years, and it's been a nightmare. My location is **. They have moved our suite four times in this building at their convenience which cost time and money as any moving of an office space would take. They refuse to send us a monthly rent statement and randomly bill us for local and state taxes. We never know what our rent is to pay and if they do not received payment on the first of each month, they send damning notices. My company has NEVER paid late once we knew what the amount was.

I’ve been a loyal AAA member for over 15 years, and I’m honestly disappointed by my recent experience. I had to change banks for personal reasons and unfortunately missed one payment because I forgot to update my payment information. Since then, I’ve been getting constant calls—sometimes up to five a day from different AAA representatives. It felt excessive and harassing for something that could’ve been handled with a single courtesy reminder.

Horrible horrible HORRIBLE customer service! They have 0 customer service skills! Very rude. They take no accountability. Underwriting cancel my policy in the middle of the policy, due to the fact, I wasn’t able to provide six months previous insurance. When I did do so, they stated that they needed another six months previous to the six months are already on the provide. WTF. Me and my wife both have clean driving records. They left me scrambling scraping to have to move on and go to another car insurance which I have to pay for 10 days after I already paid $500 to them. I called to get a refund and one of the representative stated where your policy is already canceled so I cannot give you a refund which makes zero sense. If the policy is canceled why are you still charging $500? Do not go to them. They are overpriced. They will cancel your policy for no reason. I recommend anybody else in the world before AAA.

If you're a AAA member, make sure your spare tire is filled with air and you can change it yourself if you have a blowout. If you're willing to wait 4 hrs for a tow, AAA is for you. Their first estimate of arival was 1hr then 2 hrs then updated to 3 hrs and then 4 hours! With so many towing companies out there, that was totally unacceptable. Not to mention, it was going to be dark and all tire repair places would have been closed by the time the tow truck arrived. After getting the runaround for 2 hrs, we managed to put the spare on with the help of YouTube. I know there's no way I could ever loosen up lug nuts by myself and at my age. That's why I joined AAA. What a false sense of security that turned out to be.

Wouldn't give any stars. I've been waiting over 10 hours and they say they can't find the equipment to tow my vehicle. How are you offering a towing service and can't provide the customers the service, terrible. Don't waste your time or money.

AAA is the worst insurance company when it comes to pay your claim. Extremely bad service, unprofessional ADJUSTERS & unexperienced reps. They keep spinning your wheels to avoid paying you your lost wages, services & other fees you are entitled to during an accident. While you are is in crisis, these adjusters don't give a damn because they are collecting their wages at the end of the week. Very bad company, I don't recommend to AAA to anyone. They are so fast to collect money but they are too slow to pay at the time you need them most.

Website AAA voice sends you in a text didn’t locate me next to a major intersection on a highway. Had to recall, once I got ahold of a person he did finally locate me and said a person would call. That never happened! Fortunately I had a roadside service found me. DON'T BUY THE POLICY!!!! It’s not your parents' AAA anymore.

I called for a battery jump, and they said I had 4 calls for the year to do so. For my mom who is 81 years old. They won't jump. They wanted 125.00 to do so. We have a triple AAA battery that lasted 1 yr and they won't even replace it. I been a member from 2011 and I pulled my membership from my mom and mine. I will never recommend them to anyone again. Calling them up they don't help customer and customer service is garbage.

The technician that came (Jarod) was great! He also was quick and very helpful with my in the moment questions. AAA altogether has always been so reliable and obviously tend to hire great people! I got my battery replaced in 15 minutes. I am very happy.

Ms. Angela ** of the somerset, pa AAA office, definitely deserves much more than "5 Stars". I needed some important documents notarized. She went above & beyond to complete this. Her efforts are very much appreciated. No good deed should go unrewarded. Please extend my sincere gratitude to Ms, ** for "Outstanding Customer Service". My experience here has been exceedingly off the charts. Thankyou very much.

Tanya and Spencer in the Napa service area. Amazing customer service! Scott just showed up with the truck. This is literally 15 minutes after I got a call from Tanya letting me know that he'd be here in 20. They do what they say, which is way more than I expected. Thanks you two!

I called AAA towing service to tow my disabled car. The driver, John (Routh **) called shorty after I submitted a request for towing service. He advised me he was dispatched and heading my way. A short time later he arrived (sooner than I than I had anticipated). He was friendly, professional and very customer service oriented even giving me bottled water while accessing the damage on the car. He loaded my car and the entire process lasted a very short time. If I ever need another tow, I would hope he would be dispatched..

I have never been treated so poorly by a roadside assistance service. The representative who arrived to assist me was extremely impatient on the phone, asking questions as if I were a scammer. My roadside assistance policy is with Geico, which arranged for towing services through AAA. I'm not sure whether Geico or AAA should be concerned about this situation, but the level of professionalism I experienced was definitely lacking. This is not acceptable at all.

My car was stuck in the middle of road in the right turn lane, very busy intersection. Rt 6 & rt 198 Chaplin CT. I almost got hit a few times. I have called AAA 3 times in the past, always a long wait. I ended up hiring a tow truck on my own.

After 24 years, you lost us! The final straw was leaving us stranded in the side of the road. We were told a truck was coming, then a truck not coming- then we had to pay and all we had was a flat!! No tow required!!! We waited for someone and then I call back all to find out no one was coming and they couldn’t even tell us that! We broke down in a Walmart parking lot- we bought a jack and changed our own tire and also changed road side company’s. Being with you for 24 years meant nothing and you don’t value your customers. PS to anyone being told if you purchase their plus- covers your travel trailer- it’s a LIE!!!!! We also had them for our home policy coverage too until they FORGOT to add our pool on the policy!!! Canceled our cars, home and roadside with you. TERRIBLE company.

So yesterday I broke down on Route One in Delaware, I called up Triple AAA. And they said, I have no membership and ran out a month ago (I had these people for 13 years)..I did not know it because I got a new debit card so I said, okay, I'll just pay the bill so they told me over the phone that it'll be a $125.00 dollars for. And then you have to pay extra $125 because it got canceled.. And then they told me they can't tow me free of charge for 7 days after...I will never use these pieces of s ever again!!!!. And I'm tired of the freaking people that answer the phones, and you know who they ARE!!,, THEY can SHUV their AAA UP THEIR donkey..

My truck got towed twice in one week. Both Darius and Jay are the kindest, smartest and skilled people, let alone freaking tow truck drivers I've ever met. They joked with me and made me feel safe. Both deserve raises.

AAA has tanked! I dropped my subscription a couple of years ago because I was not happy with the service. I decided to sign up again this year, BIG MISTAKE!!! The service has actually gotten worse, which was pretty difficult to achieve. I am going on 2 and 1/2 hours for a flat tire fix, and they won't be here for at least another 30 min. By the time they do get here I will tire shop will be closed. I think this is AAA strategy, make accessing the service you paid for so time consuming you won't use it. I will be canceling after this.

I wrote an email to: wecare@acg.aaa.com on Sept 27th letting them know how disappointed I was with AAA. I added my Travel Trailer to my Aaa To make sure if I ever had an issue on the road that their tow truck wouldn't have a problem towing us. I have had aaa for over 30yrs. Never has Customer service taken soo long to transfer me to a towing company. Then, the company NEVER CAME. We were a few minutes from our camping spot in Miami, Fl. We waited for hours. No pickup/no call.

Just had a horrible experience and it’s not even over… Been waiting 5 hours, no food or water, stranded… And had to call 3 times because nobody would show up. Now I have to pay out of pocket to get it towed.

Great job from Travis I. Pasco County, Florida. He assisted me with a battery jump when I had just gotten off from work after working a long night shift. Travis was punctual, professional and had great customer service. Thanks, Travis!!

Well I asked for help and I received lies after lies. Then I was put on hold for almost 30min. And I gave them my zip code 19082 and they put me on hold again for almost 10min so I was really frustrated and I felt because I’m ** I was targeted. So later on I tried again and it took so long for customer service to respond. So I’ve decided that I will make sure I keep my car ready for all emergency. And make sure my car is road worthy from now on. NO MORE AAA.

Triple A has literally become one of the worst companies to ever deal with, rude customer service, hours and hours of delayed ETAs then a complete "no show", they will transfer you from one to the next, sometimes as much as 9 times, have to explain myself over and over. Calling AAA will raise your blood pressure, and by the 10th person, I am so frustrated and upset, and now they just don't understand why you are talking to them in such a manner, garbage company, went from the top to the very bottom. I really which a I can give them negative stars, because 0 is too much.

I’ve been a AAA member since the mid-to-late 1980s, and I’m very disappointed with the way my recent situation was handled. On July 4th, I needed a tow but had to cancel because the town police required my car to be removed sooner than AAA was able to arrive. When I called to cancel, I was told I could submit for reimbursement—that was all the information I was given.

I’ve been a member of AAA since 1998. For the past 10 yrs i was a premium member. I rarely use the services. Recently I need a jump on my car battery. I called AAA at 9:00. They were going to TRY to get someone to give me a battery booster at 12:30-1:00 but no guarantee. As a premium member you are supposed get faster service. As a senior citizen it was not safe for me to just bake in my car. They didn’t care. AAA automatic phone service is a joke. You can’t reach not one life human being. Nor does the automatic service help. I’m done. After 27 yrs I want nothing to do with AAA. I cancelled my membership. State Farm free roadside service is 1000 times better and free.

Got a membership in July. I needed services today and after 6 hours, the towing truck showed up and because of liability, they couldn't tow my work van with the AAA policy, however, the driver offered to him out of pocket to get the car towed. Called customer service and they are the worst.

Don’t waste your time and money on AAA. Dead battery. We purchased a new battery at Costco but couldn’t get our old battery out. Couldn’t start the car. Wasn’t even sure it was battery. AAA wouldn’t help get old battery out unless we agreed to purchase new battery from them at considerably higher price than Costco. What a rip off. Never heard of their “battery policy” until we needed it. Poor service! Cancelled my Aaa membership immediately.

I’m giving 5 stars to the tow truck driver, he said his name was Ivan. He did an extremely good job communicating. He arrived with a big smile, got my Mustang on the truck no problem, he got my car there in time and we talked a bit about my car. He is truly an amazing worker

What a waste!! I called for a tow at 8:30 pm. I was strung along for about two hours then told that I had to wait until the next day!!!! I am an elderly woman with a wrist in a cast, and I was just left behind in Central New Jersey. Run away from this company, as fast as you can.

We've been a AAA member for over 20 years. We took a couple of years off because at the time Good Sam had RV coverage and AAA did not. When AAA started covering RVs we came back. When calling for service we found the phones are always answered promptly. Maybe not with the best informed clerk, but they try. For example, our RV trailer blew a tire and we could see the Rockledge, FL overpass and AAA sent someone from Daytona. When we asked why we had to wait so long (over 2 hours), no reason was given to us. Wait times for a tow vary depending on the third party contractors and how busy they are; or if you're in a dangerous area.

I am only giving a review of 1 because you cannot leave a 0 rating. I have been a member of AAA RV Gold Plus roadside assistance for many years. I never had to use this service until recently. On 9/15/25, approximately 1:30 PM, my 40 foot 5th Wheel Camper broke down on US 23 in Michigan. I called for a tow and got handed off to a sub-contractor who basically extorted me 2 x for additional charges and 3 different promises of when I would get towed. I ended up giving them my credit card number to get towed by certain times and they did not keep their promised times. The first promise was 6 - 8 PM, they did not show. The 2nd promise was by 10:30, they did not show. The next promise was by midnight, no show. The next promise was before 8:00AM the next morning, no show.

Bad customer service. Roadside assistance they provide is hostile and rude. Main reason I joined AAA was for roadside assistance and had a horrible experience with their contracted help. In my experience dealing with this type of customer service, this membership is not worth it.

If I could give 0 stars it would be too many. The customer service is absolutely garbage. I requested help with a battery installation and was told if I went and purchased one they could send someone to install it. After purchasing the new battery I was then informed they will not install 3rd party batteries and I would have to buy another one from them that was double the price. I spoke with a supervisor who told me I could put in a complaint but ultimately it wouldn't go anywhere.

We recently moved for Michigan to Ohio and keep getting bills even though we have already paid them. After calling a few times, I'm told it will be taken care of. As of 3 months later, it hasn't. I asked to speak to a supervisor but have to wait on a call back. We'll see.... It may be time to look into other automobile companies.

After being a loyal member since 1977 it has finally gotten to the point that it’s not worth the money anymore. The last two times I tried to request roadside assistance their app was not working or we had to wait hours for someone to show up. The last time I paid for a tow out of pocket and was refused reimbursement. When my membership expires I won’t be renewing. Save your money and go elsewhere.

I was stranded 60 miles from home with poor reception and a dying phone. AAA canceled my first three tow requests, saying providers backed out. A rep suggested I get my own tow and “maybe” get reimbursed — but if AAA couldn’t get a driver, how could I? She insisted I must stay with the car, then hours later said I could leave it unattended. I waited over four hours with no restroom, no food, and a nearly dead phone. When I told her I wasn’t safe, she replied, “Oh good, I’m glad you’re safe,” clearly reading a script. This experience was unsafe, stressful, and unacceptable. If you’re using AAA for peace of mind, definitely have a backup option.

Save your money! Not only will they find family members and just add them on and bill you for it, if you ever need to file claim they will find any reason to deny it. Save your money. GO anywhere else.

Dear AAA Customer Service, I would like to express my gratitude for the assistance I received during a recent issue involving my car battery replacement. On September 21, 2025, my car battery died. I immediately contacted AAA, as I had a battery installed through your service in June 2024. However, the representative I initially spoke with was unable to locate any record of the previous battery installation, and unfortunately, I was unable to find my receipt at that time. As a result, I paid $220.99 for a new replacement battery.

I wouldn't give them ANY stars if that were possible!! I have been a member for 20 years and haven't needed too many services up until a few years ago. AAA is having an increasingly difficult time contracting with service providers because they are not willing to pay enough. For this reason, it takes HOURS for them to line someone up to come help.

AAA - Very, Very Poor. Don’t waste your money buying their product if you are depending on using their road assistance. They won’t cover it unless you are on a paved/asphalt road. They won’t pay for forest roads, dirt roads, RV’s, business parking lots, to name just a few. The list of “Won’t Do’s" vs. what they offer. I have been a member for over 50 years. They are a F minus. They will gladly take your money, but won’t be of service to you. Buying their membership is a waste.

Holy moly I can’t believe the service. Never had a problem with a driver, but the way they run their offices/call centers just leaves me dumbfounded.. They don’t have a care in the world and when you actually ask these people their names there’s a whole flip in demeanor. I believe AAA management is aware they have a monopoly over this service and it shows in the way they let their staff act. They are the laziest most miserable people ever and if you don’t kiss up to them they’ll find an excuse to transfer you yet again.

Talked to Gabe on 9/17 for getting 3 new tires: Gabe told me he will order it and get it tomorrow and made an appointment for replacement of tires on 9/20 at 1:00 pm; He gave me the cost info also and asked if I am a member: told him. "Yes. For almost 50 years." When I went on 9/20, I was told by Gabe he don’t remember talking to me and no tires are available, and I need to come back; Gabe had made the appointment and never ordered the tires. Just very unprofessional, and how can you not remember talking to a client 3 days back. Very disappointing and I walked out and went to another tire place.

I've been an 11 year member, my wife was a 12 year member, but each and everytime I need service through them there are extraordinary longer than normal wait times, from anywhere from 3-7 hours, this is getting ridiculous, and I will NO longer be paying for a membership with this company after my membership is up in February and I would recommend others find other forms of roadside assistance.

We’ve had AAA for decades and I haven’t been able to imagine not having it. But the past couple of years something has happened - either with the tow companies or AAA itself. First thing I noticed was we ran out of roadside assistance a couple years ago. They said I’d called too many times. I admit I think it was three times that year, but I thought it was strange at the time. I paid the extra money and bought a battery. I’m always so grateful for the help I buy a battery even though I know it costs more. Then I locked my keys in the car at a gas station at 2am going home from work and I froze to death waiting three hours for the unlock. That time they also said I’d run out of roadside so I paid $175. The guy felt so bad he said he’d delete it, if they called he said just tell them I got it open myself.

I had the worst experience with them. My car broke down while I was driving home from work. I had to get a tow and it took them 5.5 hours to finally send a tow truck. That is absolutely inexcusable for it to take that long. They even gave me an update by text message at one point that said the tow truck would be there in 30 minutes but it took 3 hours after that. I also tried calling the customer service to get updates on why it was taking so long but I kept getting hung up on, it happened at least 3 or 4 times. I eventually got a person on the phone who didn’t hang up on me but it shouldn’t take multiple tries. Worst service I have ever had from any company, just awful! Someone shouldn’t have to spend their entire day sitting and waiting for a tow truck to tow them across town. A couple hours would be acceptable but 5.5 is just not ok.

Sneaky marketing for AAA auto upgrade. Seek to confuse older people then rip them off. They say to go 'online' to get free upgrade, but once there the ability to do so disappears and guide you to pay.

I would like to hopefully bring attention to the faulty app tracking system, it’s supposed to be for discount but doesn’t have option for putting yourself as passenger til after trips so if you’re ubering daily to houston it eats your score down low and the app guy was pretty smug, saying there’s nothing they can do and underwriters won’t read notes, those where his words. So the app needs the option to mark yourself as passenger before the trip, but lacks the ability so regardless, it counts off your score, needs revision.

I have to say as an ex customer of AAA, if you are thinking of getting this service, save your money! First time I needed assistance, it was denied. This was because I had to walk for an hour uphill to my truck (which was at a mechanic's shop & getting moved to another) and I am in my 70's. As far as they were concerned, too bad - so sad! I had a better deal through my auto insurance. There are better solutions. This company used to be great, but now, they could care less!!!

I have had AAA roadside assistance. My husband's truck and I was going on vacation to Colorado. In my husband's truck and fifth wheel so I upgraded our roadside assistance to include RV/trailer. Well we ended up needing assistance. They always say they’ll cover any vehicle I’m in right? Well wrong. They wouldn't cover me when I was in my husband's truck due to my husband's oversized tires. Then they’re telling me including truck I have to pay 1500 for towing of my fifth wheel too? Why when I upgraded my roadside assistance to include my trailer? When I paid for address coverage I was told 200 miles free. Not true! Beware. To have us towed will cost over $2000.

I would like to thank the gentleman, Roger K, C-147, who came to help me today, when I was stranded at McDonald’s in Monroe, Ct. He arrived fast and after getting my car started, explained options and advice on what to do next. I was having such a bad day and his kindness and consideration meant so much to me. Roger, thank you for the work on my car, but more importantly reminding me that there are good people in this world.

This is the second time I’ve had to use AAA’s service and once again, absolutely top notch. From the beginning of the service until the end. Don’t leave home without it. It’s worth every penny and eliminates the headache from being stranded.

They have the worst customer service. I bought a battery 6 weeks ago and they will not replace it. We spoke to a manager that did not care and treated us in such an awful way. I would not recommend for anyone to buy batteries from them. It is a complete scam.

I paid for the membership but never received the card. They lied! So what do I do now? Babysit AAA. They suck at customer service and don’t follow through with getting things done in a timely manner. They need to send me a card and add another year free.

I needed a tow truck to retrieve a friend's vehicle as I couldn’t be there due to night blindness and they were going to drive me to my pet visits. AAA wouldn’t toe the vehicle as I wasn’t in it. Although I’m paying for my membership and have done so for many years. Why is AAA suddenly a garbage service? Don’t know why I should keep it at this point. Here, take my money and then do nothing.

I spoke with "Morry" who seemed lost. First she said they run your credit. Second it is obligatory to get their membership. I did not pursue with getting new home insurance and the price given was outrageous.

My husband was at a Retail Store in the Oakland County Michigan. He waited 3 hrs no show. I called AAA three times no updates and then they said he would be there in an hour after waiting two hours; never showed up. So we called another towing service wait time 25 minutes. AAA you're fired!!!

We thought our battery was dead but it turned out to be the starter. It took AAA about an hour at first to come out and test that. Then the guy that came out said he would call a tow truck and left. After about an hour, we didn't hear anything so we called AAA and they said there was no call, but they would get one now and put us on "priority" since we had been waiting already. We received 3 different texts saying it would be 16 minutes, then 58 minutes, then a AAA agent called and said it would be another 45 minutes.

I got a flat tire and was stuck on the side of a highway with a high speed limit. For the next few hours (still stuck on the highway), I spoke to several different people giving them the exact same information, and they still managed to get it wrong when giving it to the driver who was dispatched to help me. He was given information that I was in a different part of the state, 45 minutes away. I have no idea how because I told them exactly where I was on the highway by giving them the mile markers that I was near and my coordinates according to google maps. How on earth did they get that I was in a completely different location? After dealing with that, it took 3 hours for someone to come out, only to find out that he wouldn't have been able to help me because my spare tire didn't have a rim. Fair enough. I was told I would have to call AAA and get a tow truck out to me.

My experience with triple A was the worst. The dispatcher that handled my call was terrible. He had an attitude, was very rude. I had to wait over four hours. They make you feel like someone on the way only to find out they are not, then you pay crazy amount of money for poor service. It’s crazy what all you have to go through with them. I hope to never experience anything like this again

I have been a member of AAA since 1997. 28 years. Today the told me the I had run out of service calls. First time in 28 years. Said I would have to pay $100.00 to get my battery jumped. There were many years that I didn't even call them once. That's Loyalty for you. Never again. Armando V.

I needed a tow not far from home. The phone workers set me up with Golden Bear towing and let me know they will take up to an hour to arrive. The employee, Moises **, called a few minutes later and let us know he was 19 minutes away and he arrived on time. He took one look and guess that the car was about to overheat with the coolant liquid spilled out all on the floor in front of my car. He reminded me that I was very lucky I had pulled over before getting on the freeway. Very positive experience with home overall!

Very poor service. The roadside assistance was nice. Especially during winter when I needed a jumpstart to my car. But customer service and price was poor. Found out I was paying literally double than what I got now after numerous years with them. Customer service was really awkward and frustrating. Sometimes I would move to different zip code literally 10 minutes down the road. I would call to let them know to update things and they would say my insurance would go up $100. I asked if that was a month or for the 6 month policy term and they said a month which sounds outrageous. I then asked what total for new term would be and the representative said he could not access that info and only a manager can so to call back another day.

I have used AAA most of my adult life. I currently have auto ins and rental ins with them as well. But they miss the mark on the following. Fellow consumers. Renew your passport through the official government site. Check the website address to make sure it ends with ".gov". **. To AAA: Please consider ending your 3rd-Party "Rush My Passport" you offer on your website. Your customers deserve better. It is unfortunate that this practice does not live up to your better reputation.

Maksim ** was incredibly professional and empathetic in a time of distress especially as a woman needing a tow on the later in the evening. He went above and beyond making sure I was safe along with my car once it was at the needed destination. His services is 100% noticed— AAA is lucky to have someone like him. Thank You!

Do not buy anything from them or trust that they will show up when called. They sold me faulty equipment and left me stranded on the side of the road. I purchased a battery with a 3 year warranty and it immediately stopped working and then said the warranty did not cover it.

FIRST OFF I HAVE HAD THE WORST EXPERIENCE KNOWN TO MANKIND, THE LIES, rude customer service and the incompetence in service providers. I will never recommend them to any man women or child. I have good Sam, Allstate, and my own towing equipment. 1.5 ratings? I hope this makes it 1.4...lol.

Worst experience ever, called for an out of town on a purchased vehicle, waited 4 hours then finally called them, some horrible supervisor got on the phone and she said, yelling at me that she can't tow the vehicle because I just purchased it, I argued and let her know that I have registration & insurance on my vehicle, she did not care, very rude, wish I had got her name, but I was so upset, I hung up and went back to my car I drove up in which was parked outside a restaurant, lo and behold, that car would not start, so I initiated a service call for that vehicle, then my phone rang, some supervisor lady, the same nasty one started yelling at me saying I have committed fraud and she was going to cancel my account with AAA after 24 years of dedication/membership.

AAA is a waste of time. Put in a tow request at 11:30pm and it’s 4:02am and I’m still sitting in the middle of the road. Cancelling my membership today! Every time I have requested any type of service it takes them hours. No matter the time of day. They are trash!

AAA customer service sucks!! Purchased a membership because I needed a tow TODAY and it would have been $75 for an emergency tow. So when I went online they offer a special for $89 for a yr with 4 tows. I thought hey this was a deal, NOPE. Turns out you CANNOT even use the service for 48hrs! Then when I call to speak with them the supervisor who stated, "Well we have to honor our policy because it does say it on there at the top in bold letters," as if I was blind or stupid saying, "I can walk you through it." I went to the website because I know For SURE It WAS NOT stated at the top. I took a screenshot and told her I knew I was Correct! The information. About the 48hrs was at the VERY BOTTOM OF THE WEB PAGE.

AAA’s 3rd party insurance agencies were ok in MA. We moved to NH. They have nothing to offer in NH but increasing rates as our autos, property values go down? I called to change our 3rd party insurance and AAA referred me to a carrier out of Vermont. Cheap rates so In turn, I checked their reviews and not so good at all, especially with claims. I ended up outsourcing my home and auto insurance to find out I’m saving a ton now! Sadly, I only rely on AAA for roadside now. This is the world we live in now. Peace.

On August 30 I called for a flatbed tow truck approximately 1:30 PM. They told me it was gonna be about an hour. I called back after two hours. They said the truck should be there in 30 minutes and never arrived. I called back again and they said they had dispatched to a new tow company without letting me know Then he said I had to wait another hour and 50 minutes. This is ridiculous. I waited five hours on a tow truck but you say you’re the number one leading company. No one should ever wait five hours for Tow Truck. This is totally ridiculous. No one called to say, "We’re sorry that it took so long." Never got apology from anyone And I’ve been a loyal customer for many years. Really don’t think I would renew with you all again. I’ll just use my insurance company tote company.

I paid Plus and recognized to be $156 that should've been $110. I called and they said it included RV even though I did not add RV at all. That's a scam. How many people pay the auto bill without notifying wrong item included.

They cancelled my service, because I called my nephew to assist. When they inquired whether I planned to renew, I said no. They immediately charged my credit card 136 bucks for another membership without my permission the very same day (2 months before my existing membership ends). Very sleazy....

Eric I enjoyed the ride with you to tow my Kia Sorento. Eric is great for conversation, not an awkward moment, very professional & got the job done to satisfaction. Exceptional customer service. Thank you for being real.

Just waited on the phone for over forty minutes to get someone on the phone. I have AAA coverage and still getting a bill that say I am not covered. Called the number on the bill that says I am not covered and Ms. ** cannot help. Says it is out of her area and transfers me to Tim, who hangs up in my face. AAA needs to get rid of all agents that do not want a job ASAP.

I spoke to Pat, Nikki, and Jasmine over the phone yesterday, trying to arrange a tow. The result was a waste of time, misleading information, and a headache. Furthermore, paying over a hundred dollars a year for only four service calls, is quite ridiculous.

I purchase the service for safety peace of mind for my children. This is the second time I’ve had my young daughter wait over five hours to get a tow. This particular time she had a flat tire. Asked to go to a tire center was told she had to go to a AAA service center. Once at the service center, they told her they didn’t have time to work on her car so she called another tow truck at 3:30 and was told the technician would be there at 6:45. I need to receive another text to push it out till 9 PM. Only to be told around 8 o’clock that they can’t tow any vehicle that’s at one of their service centers that has been closed. AAA has become a joke. Their policy is not to expedite a call unless you’ve been waiting more than three hours. If you can’t provide a service in which you’re selling a consumer don’t sell it Save your money. Look at alternative services. Bottom line is don’t sell a product you can’t provide.

My car broke down 12 hours away in Florida at 6 pm. A supervisor never approved the tow over 100 miles and I had to pay 1100$. It was a holiday weekend and the supervisors just didn’t want to work, I guess. I had to call AAA multiple times, find my own tow company who was contracted and wait to get reimbursed, all because it was over 100$ limit of 1000$ and they made them wait 5 hours before I just paid it. This was Florida AAA supervisors that didn’t want to work.

I wish I could give this place negative stars. They are the most inept auto repair place I've ever been to. They put the wrong-sized lug nuts on my car, stripping the stems, which they never told me about. I brought my car in for new tires, and they ended up potentially wrecking my car! I told them what they did and they accused me of lying about it. This place should be shut down.

I have had a AAA membership for over 20 years and am using it for the first time. I am now on the 3rd technician after being told by the 1st I need a new battery. They have been jerking me around for 4 hours. Both the 2nd and 3rd technician have not arrived with the supposed needed battery. I will not be renewing my membership.

I had to call for battery service in Washington Township in New Jersey. I got lucky because Lamar was the guy who showed up. He was very friendly, knowledgeable and professional. He went above and beyond. He was reassuring me that he can unlock the car since my key got locked inside. It was a very stressful experience, fortunately, he made seem very easy. Thank you Lamar. I would love if I can request him every time I need a service. Kay

On Wednesday, August 27, 2025 at 2:15 pm, I requested a tow. After receiving several calls of time change, I had to call a representative and was given misinformation, so I requested a Supervisor call. Supervisor called back and my vehicle was finally picked up at 8:10 pm and dropped off to me at 9:24pm. Totally unacceptable.

Every year you get less and they charge more. It used to be unlimited with a much further tow. Not now! Hard to cancel. No option in AI menu for cancellation resulting in my being transferred over six times before being helped by a human being.

Terrible company. Left me waiting hours for a tow, impossible to get anyone on the phone, no reliability for a company that is for people’s peace of mind. Will not renew and will recommend to anyone and everyone to find an alternative for towing.

I wish I could give 0 stars. AAA used to be a decent company. My vehicle was at a repair shop 5 blocks from my house. They didn't have the time to do the work that needed to be done which was understandable. I wanted to tow the vehicle back to my house, where I could try to work on it and if I couldn't fix it, then I did have another shop lined up that could take it in about 2 weeks. I was informed by the dispatcher that once the car is at a repair shop, they will only tow it to another repair shop and that it was against policy to tow it to a residence. I even told them that it's on the side of the public road in front of the shop, not actually on their property anymore.

Deeply disappointed in the unhelpful manner in which our claim for the missing skid plate from our car was just handled by your representative. The skid plate was attached to the car when your wrecker driver picked it up, but was missing when we got the car back. No one there seems willing to take responsibility for the missing part- valued at $250- and now we're being told since we can't prove the skid plate was there, we'll have to come out of pocket to replace it. This is not the kind of service we've come to expect from AAA. Definitely not recommending AAA to anyone we know.

I called AAA just before 10:30 PM and I was not picked up by a tow truck until 6:30 AM. I was five minutes from a major league baseball stadium and on the border of two states off a major highway, and AAA had my exact GPS coordinates. There must’ve been at least 50 AAA affiliated tow companies within a 30 mile radius of me between the two state’s borders. Make that make sense. Why would I have to wait eight hours for a tow truck to come pick me up. Tow truck after tow truck would say they’re on the way to pick me up and then I would get a call from AAA, saying that the assigned tow truck was no longer available and that they would have to find a new tow truck.

Didn’t realize it took four hours for a wrecker to arrive after an accident. You’d think as well known of a company they are they wouldn’t have that sort of time frame. We're originally told an hr and a half for the wrecker to arrive. Wouldn’t say it’s the drivers fault more dispatch if they don’t know how to send them to the correct location.

What has happened to AAA. What a mess they are. Just left me because they had no one that could help me until the next day and you can't talk to anybody there anymore. Terrible service on canceling. I will not use AAA again. I will not renew.

AAA isn’t what it used to be. Twenty years ago, it was a badge of honor and a trusted service. Now, it’s just a shell of its former self. I had been a AAA member for over three years, and my grandmother has been a member for nearly thirty. When I moved from Maine to Illinois, I called AAA a month in advance to update my membership. I was told over the phone—and confirmed in letters—that my account had been adjusted and there would be no interruption in service as my membership transferred.

Waited for several hours only for dispatch to call and say there isn't anything available for two days. I received multiple updates stating that the tow arrival in 49 min. What am I paying for. Worst.

I won't use them again. I noticed they charged my car a week before renewal date. My husband called while it was pending on my card and canceled service. They said it would not post to card and everything is canceled. Guess what they lied it did hard charged to my card. Called again, this time they said yes service is canceled and they won't refund back to my card. They have to send a paper check the mail via snail mail. It already has been 4 days since first call, not even mailed yet. I disputed charge with Discover. They charged before renewal, gave them ample notice of cancelation and was lied to. I did not receive the service. Why can't why just process a refund the same way you got the money. Why do I have to wait for when they feel like sending a check and maybe I might actually get it before lost or stolen. Not playing these games. Never use them.

I called at 7:43 am. I was first given a response time of 8:41. It is now 11:42 am. I am sitting in the heat in a vacant lot where I had to leave my vehicle last night. I am in a very small town in western Palm Beach County. Isn’t it ironic that in the places you most need them they are the least dependable? I have been a loyal member for over 23 years. This is the thanks I get. I’m not young. It is dangerously hot where I am waiting. All I can seem to get is A.I. generated “updates” with bogus arrival times for the tow truck. Plainly stated, AAA is a complete ripoff. Don’t join. Under any circumstances.

I have had AAA for over 20 years and have seen a massive reduction in quality and service over this time frame. My most recent experience, my truck was in the middle of the road, stuck for over 3 hours and they kept telling me it was going to be 45 minutes. Then the 45 minutes elapsed and they would call and say another 45 minutes. Then they informed me it was going to be another 2:13 minutes to be a grand total of at least 5 hours and 30 minutes to get a tow. I googled towing companies, and there were 7 within 8 miles away. I called on and a truck showed up in 15 minutes at 3 am. Gave up waiting for AAA. Their “customer resolution team” I spoke with was a total joke. They have a new to me texting feature that you can tell uses AI to respond to you in the most aggravating way possible. Whoever is writing their AI code has no idea how humans communicate at all.

I called them 12:30am and they came 2am at the beginning they said battery is good and they did not know how to check old battery and They put bigger, new size battery for my car and my car got damaged and they are not responsible for it and they just play game. I paid 226$ and my money gone

They could not find my battery invoice. Battery went bad in less than 3 years, and they asked me proof of purchase for the free replacement. I do not have to do this at Autozone. I am in the system. Response times are also very high for tows in my experience.

Customer service agents are working from home and act like you're the bother for interrupting their TV show. Beyond rude and the multiple agents I talked to had an attitude and couldn't be bothered to work.

AAA is absolutely the worst company. It took several hours while stranded on the side of the road for them to find a tow company to come and help us. In speaking with a friend that works for a local tow company it is because they pay so little that tow companies do not want to participate with them. Absolutely horrible experience only 5 miles from our home and only had to tow 6 miles and took approx 4+ hours. We will be cancelling our membership asap.

Kudos to Linda ** - at the AAA Franklin, MA branch. Very professional, courteous and compassionate. She was very helpful in hand-holding me through the process of renewing my license. Thank you, Linda.

I used the online app yesterday for roadside assistance for a blown tire. Needed spare put on. The young man arrived in a timely fashion and was so friendly and quickly changed out the tire which included airing up the spare. I appreciated the kindness, expediency, and ease of use of the online app.

AAA has enjoyed a pretty good reputation but my experience with them has been TERRIBLE. The only service I used was Emergency roadside, twice. First time they kept extending the estimate arrival. After three hours of waiting they said I had called them to cancel it. What a shameless way to cover their poor performance. The second time they needed a full day to show up. No excuses other than we’re really busy. At least they didn't string me along hour by hour. I know AAA has to depend on local service providers, but where’s the quality control?

3 hours and waiting to my vehicle towed 3 blocks. I paid for this service for years when you finally need it you get treated like this. This is disgusting. Very little communication mostly with AI. Did I hear from the shop? Supposedly the driver is gonna call us nothing. Definitely a sign of our horrible customer service times that we live in will be canceling our service.!!

My battery and alternator died around 10pm on a Sunday night, so I called AAA for emergency roadside assistance. I waited for three hours, only to be told they had no dispatchers available in my area and wouldn’t have anyone until the following morning. I had to leave my car overnight and find my own way home. So much for “emergency” roadside service. When I finally did get a tow, the driver damaged my car and refused responsibility. He told my mechanic that power steering fluid had leaked onto his truck. My mechanic confirmed this wasn’t true — the leak was coolant caused by the driver breaking the housing on my upper radiator hose while attempting to jump my battery. Prior to the tow truck touching my car, the only issue was a dead battery.

AAA decided to have home based agents, so they, cook, clean, watch TV. This why service is horrible. My agent, in his leased office just quit. So main office grabbed his accounts. I had vehicles insured, I left, the house is insured, every month they send bunch emails. Jeez, take the money out, I don't want be bothered with emails. You usually get 30 years of claim free money. AAA can't manage that? Road service, just call a wrecker, give them the bill, otherwise you're going sit for hours.

If I could give zero stars I would. I waited an hour for a tow truck and some kid showed up in a Tahoe and tried everything that I already tried to start my truck. Got caught in a giant circle jerk on their phone system. I finally hot a human and was told it would be another hour and a half. AAA SUCKS NOW. I will research my options before renewing next year.

Nice day, early afternoon when roadside assistance was requested at a location about 15 minutes from a AAA Service Center. 4 hours later, still no assistance. Supposedly "on the way" from Pennsylvania.

After making a call for roadside assistance and given a time of 9:20am. The tow Hatch’s Towing came an hour and a half later. During the wait, I call AAA back to inform them about the towing time. Only to get a long hold to speak to a representative. This is horrendous customer service and do not advise anyone to sign up with AAA premier services.

The tech side is awesome!! However scheduling was difficult. Perhaps it was due to being Sunday but it was really bad. Online site kept having technical difficulties then my membership number was not recognized multiple times.

TERRIBLE EXPERIENCE!!! DO NOT MAKE BUSINESS WITH THIS COMPANY!!! I needed Tow assistance and I made a claim the first time, waited for HOURS and they didn't respond. I had to stay in the place overnight as I couldn't pay a Towing service. Made another request the next morning and they said they were gonna reach to me in 1 hour... Well... it never happened. I had to call my dad so he can rescue me. Thank God I only being with them 1 year!!! I was supposed to renew membership on October and Guess what??? Not in a million years!!! This company is dead!! It's a Zombie company... Get out of it and save your money!!!

Well, I've been a AAA member since 1996. And they've been terrific at getting vehicles started, rows and such. Except for a few times they were extremely late. But that's not AAA fault, it's the individual tow company coming to assist. Now, I have just found out that they have made drastic changes that will definitely hurt the company as a whole. They've changed the POLICY for amounts of road service request. This is a huge hit to the company and its customers.

Wasted 2 hours on the phone with AAA and still wasn't able to get a confirmed towing pickup for my motorcycle. Being a Premier Plus member for 14 years didn't make a difference. Finally gave up and called a towing service directly.

Outstanding service! Professional, knowledgeable, respectful technician Andrew b. Replaced dead battery in no time and called twice ahead of time. Amazing! 5+ stars. I am a 51 year member of AAA and have always been totally satisfied. Nancy. DURHAM.

I also had a awful experience with AAA employees at a Tucson aaa auto repair shop in Arizona. They kept my car hostage multiple days and still didn't do any work to my car after I gave them a deposit. The old guy at the front desk has received multiple bad reviews from customers especially the elderly because of his rude behavior. They stole money from me and after months I am still waiting on the complaint department from a ** and a Justin ** based in Texas to give me a answer about the receipt that indicates that aaa technician stole money from me. So thanks to all people who write reviews so others customers can be alerted of their bad and rudeness behavior at these aaa repair shop. Management refuses to do anything about it but still take the customers' money. Sounds like a bunch of thieves to me. So keep posting and check your receipt. Thank you.

I buy Premium membership every year. Never use. Only for emergencies. This time I was stranded so I called for a local tow truck, was told it would be 2 hours before I could be helped. So made a call and got a ride home, waited that 2 hours. Nothing. Only text saying taking longer every hour. Called AAA and was told that they put on their computer chat. Waiting on someone to accept my tow! Another hour goes by. Nothing. Needless to say Wren Towing took the call and delivered in 1 hour!! That’s the worst experience I’ve had waiting on AAA to help me!! Makes me question if I want to keep paying for their membership and using them! May go elsewhere next time!

This was my second time requesting service with AAA in a year. The first time I was home and discovered a flat tire, after an hour of waiting I decided to call and was told the ticket was never submitted. Today I was on the side of the road, another flat tire. I called and was told it would be 13 min for a tow. 25 min later, I ask for an update through the app, then was told another 18 min wait. After 20 more minutes I call and was told it would actually be another 45 min. I live in Florida, 98 degree weather with no AC. Had I been told from the beginning that it would be that long, I could've made other arrangements. It was an added stress and time wasted for no reason. I have yet to have a pleasant experience with AAA. And when I tried to cancel my service that I paid for the year, they said they would simply remove the auto renew because they do not pro rate if you cancel mid term. DO NOT USE THESE PEOPLE.

On 8/15/2025 we contacted AAA from a County Road in Door County Wisconsin. We thought we were texting a human, but we’re not. In the past using (20 year members) AAA we talked to a live human and received accurate timely service. This time we waited 3 1/2 hours. First, it took AAA ALMOST 2 hours to locate a provider. Second, even though I provided a description of our red car and trailer AI told the provider we had a red enclosed trailer requiring a tire change. Third, even though AI was provided an accurate location the provider was given a location 5 miles from our location. Only when the provider contacted me directly was I able to give him our true location.

I'd give 0 stars if I could. I purchased a battery through AAA 2 years ago; I am no longer a AAA member, but they are still required to honor the warranty. I called and they said yes, we'll honor but you will have to meet the person to get the battery because you are no longer a member, they won't bring it to you. I said that's fine. Sadly, the company they contract with only work with you if you are a AAA member, and AAA won't put the request in if you're not a member. I called AAA again to let them know it was impossible to take advantage of the warranty if the company they partner with will only do business with AAA members.

Frankie in Reno is the BEST experience I have ever had with AAA. He was so quick, helpful, and kind. He was extremely nice and helpful once we got to the shop. Usually I don’t have a good experience with AAA, buy Frankie has changed that!!

My name is Martin. I am a member of AAA. I called AAA roadside assistance for a tow at 6:32 pm on Aug 13 2025. I had an ETA for 8:11 they never showed I called several times and talk to several agents no help they do nothing but send you to the next agent. I didn't get a call until 11:00 am Aug 14 2025 ..the next day to reschedule a pickup. This is the worst experience I've ever had with any type of service. I had to eventually call my insurance company which they arrived within 40 minutes. AAA is a very bad company get involved with and I want anyone who's thinking about signing up with AAA to be careful and look at the reviews from other customers.

We purchased a battery through AAA with a three-year warranty. Two and a half years later, the battery died in our driveway and the car would not start. A AAA technician came out, tested the battery, claimed it was “fine,” jumped the car, and told us to let it run. The dashboard lights were flickering, but we were reassured everything was fine. We let the car run for over 45 minutes, then drove a mile or two and turned it off—only to find the battery completely dead again.

Kev showed up in about twenty to twenty five minutes after putting my tow request in. He was fast and professional. Once he dropped my car off at the shop he called to let me know that he dropped it off and everything was good. He did a great job!!!!

Brianna came to the rescue! Thanks AAA and most especially the professional manner in which my crisis was handled by the nice lady sent to solve the problem. Bless you and you are most appreciated Brianna! You go girl in your big truck! Thanks so much for your professionalism and kindness. A. **

I paid $200 for a service that has yet to arrive and shows no signs of being delivered anytime soon. The process is taking far longer than expected, and there appears to be little to no effort from the provider to address delays or keep me updated. Their lack of communication and urgency makes it clear they do not prioritize customer satisfaction. I feel frustrated, disappointed, and regretful for trusting them with my money.

USELESS WHEN NEEDED!!! Years paying for AAA insurance, only a few tows over lifetime, purchased batteries from them... 108 degrees in AZ, I needed a tow... They could not find a tow truck. Thanks AAA. WTF do I need to pay for no service???? Canceled!!

I called to cancel the service as we no longer own a car. The representative demanded as Power of Attorney document as my wife is unable to verbally communicate clearly. She attempted to speak with them on the phone but, aside from being humiliating, this was not sufficient. Really? This to cancel a paid subscription? I am sure there are many fraudsters out there trying to illegally cancel someone else's AAA policies. This type of cruelty should not be rewarded with your membership. Stay away if only on ethical grounds.

I do not recommend AAA. I would like to tell you my experiences with AAA in the last six months. I had a flat tire in the rain & AAA kept postponing the appointment. I waited almost 2 hours, and I changed the tire myself. My son transmission blew out and we waited over six hours for a tow truck. It’s been a nightmare working with AAA.

I would give Triple A a negative review. 7/15/25 I called to cancel my membership in Missouri. I was told I would be issued a paper check in two weeks. I asked the check be sent to my new address. I did not have access to my old address in Missouri. I never got the check. I called the same customer service number less than two weeks later. This time customer service in Missouri is closed. I accessed Triple A website. My membership had been canceled like I requested. To contact customer service, I had to send an email. No response. I sent an email to the ceo of Triple A. I did get a prompt email from customer relations saying my matter would be looked into. I also got an email response. Nothing more.

My husband and I purchased a membership to solely tow his truck that he is repairing himself. Once we tried to have it towed, AAA refused saying it is a convenience tow, because we needed taken to our house. That it has to be dropped off at a licensed repair shop. My husband does all our repairs. This should be a disclaimer while purchasing... AAA is a waste

My problems started on Monday 8/4/25 and continued through Tuesday. Your agents working the phones gave me so many different answers and refused to pick my car up for a tow on Tuesday. It took 2 calls on Monday and on the second call (different person) she said she could have someone there in 2 HOURS. Well where I needed it towed from was closing at 3:00. I asked the woman if I could just schedule it for Tuesday? "NO". I needed to call on Tuesday and do it. So on Tuesday I drive to location, and call AAA. I'm told, "NO we can't pick up from impound lot." (Well that is complete bullshit.)

Would give 0 stars if I could. 2AM and I’ve got a flat, and my rim is seized onto the hub. AAA said they can’t get anyone until 9AM. Thanks guys good to know I absolutely cannot count on you in an emergency. Stranded for 7 hours, that’s awesome, glad I get to sleep in my driver's seat. Thanks for nothing.

I hate AAA. They use to be good but now they are garbage. 2-4 hr wait times. AI bots texting you. Lying about companies being dispatched. Fake understanding while bs’ing you. Live call center people spend their days apologizing and making excuses. They do not have enough service providers. Obviously.

Hi, I signed up for AAA yesterday 7/31 and paid the $125 same-day service fee to request a tow. I had to wait for an hour and half for getting a driver. When they updated that there was a driver on the way in 30 minutes, the driver who accepted the job after that called me and said he couldn’t take my car to the requested destination. He suggested me that he could take my car to the nearest location within 3-5 miles. But for what, while I requested very clearly that I wanted my car to the requested destination.

I called both Pennsylvania and New Jersey AAA where we were broken down. NO ONE EVER ANSWERED any of my calls. This was 5:30 A. M. on a Sunday morning. This is not my first bad experience with AAA. Do not believe them when they say they give 24 house roadside assistance. They are prevaricators and liars. They will not answer the phone when you are in a dangerous roadside situation.

I had a Perk at Work for a discounted AAA membership. I then went to the AAA page and paid for the membership with the discount code. When AAA sent me a link to activate my account, it would not allow me to, saying I had an expired membership that has to be renewed instead. The problem is they ALREADY CHARGED ME! And refused to refund my money and stated I had to go through my employer to resolve the issue. I asked why I had to do that, if AAA collected my money and sent me a receipt with the order# on it? All customer "no-service" rep would say is contact your employer. So, in the end, AAA took my money and gave me no membership. I was ripped off by AAA with no help at all. I will NEVER use them again. I will look for an alternative. Good riddance AAA!

I told him my wallet is in my truck also, he than said, "I know you have it in your pocket." Can you imagine this customer service. I have been a member for years and never used them, I really have it if my wife gets stranded somewhere.

Needed a tow for a 2024 Cadillac- was in a small town in Michigan about 1.5 hours away from home. AAA tried 3 tow companies, then said they could not do nothing till morning leaving us stranded in this town with one bar- which was closed. They waited 2.5 hours to even tell us this. Been loyal customers for over 10 years- the first tow company we called said they could do it so we paid out of pocket to get it towed. Talked with supervisor Rita, she made all kinds of excuses - would not even tell us which tow companies they tried but that they were busy. She was condescending and every time I asked if she was a supervisor, she skirted the question saying that this was the leadership line and she answers it. Very frustrating

AAA has been useless the past couple times we’ve tried to use roadside assistance. Once, I had to wait in the sweltering heat for over 4-5 hours for someone to come tow my car. Another more recent time, my husband was stranded in the middle of nowhere and they told him that they wouldn’t be able to send anyone out until 10:30am the following morning. Their customer service has always been snappy, impatient and rude. Do NOT use this business ever.

My first experience with AAA roadside assistance was superb. It was 28th July 2025, I-25 northbound between CO Springs and Denver at around 5.50 pm. Response time within 5 min. Assistance technician communicated to me once he saw my car with hazard light on from the other direction and arrived soon. Technician arrival time was 15-20 min.

Received an envelope from AAA in the mail. On the envelope, in RED LETTERS, was a stamp that said, "GLAD TO HAVE YOU BACK!" I opened it as I thought maybe my sister had purchased me a membership. Nope. That stamp was a deceptive practice to get me to open something I normally would have tossed in the trash on the way back from the mailbox. I learned that fact when I found inside not a membership but a lot of sales materials. If they're not going to treat me honestly when they're trying to get me to join, I can't trust them to treat me honestly as a member. So joining is a hard pass for me.

I used triple A roadside service when I had a flat. The service was super fast only taking 10 minutes for Robert the technician to get to me despite being in a crowded area in Hollywood. He was super efficient and fixed my car in minutes. Saved my life.

Wouldn’t use this company for emergency tow relief unless you have a day to spare. I’ve been waiting 4 hours now and have now been told to wait at least another hour. I have the upgraded membership but I’m questioning what that actually means.

The driver was extremely helpful pin pointing my battery was OK but the terminals were worn. Very professional and helpful. Had to get someone I've used before to replace the terminals. My car is a 2006 so unfortunately things are wearing out.

On July 22, 2025 I visited a local AAA Auto Club of SoCal at 420 E. Huntington Drive in Arcadia, California to seek assistance on how to do a transfer of vehicle ownership. I was assisted by Daniel one of the employees of AAA at the office I mentioned. I’m very impressed by the way the process was handled and the necessary forms I need to fill out in order for the transfer of ownership will be completed in a very efficient manner. Daniel exhibited an excellent professionalism of his task and the process went well and smooth. He went out of his way to make sure all areas have been covered. I highly recommend Daniel for his utmost kindness and he listened well at one of my questions before he gave an intelligent response. I’m very grateful for Daniel’s assistance and made my day very productive. Thank you very much Daniel and best of luck with your employment with AAA Auto Club of Southern California.

Yeah I will be canceling my membership after this experience. 4 hours to get a tow in the middle of the day middle of the week. Originally quoted an hour just to be told an hour later the wait would be another 2 hours.

I’ve been a member for many years but the past couple years everything about AAA has gone so far downhill that I feel I need to get off of this train wreck! I gave you a saving grace (which you didn’t deserve) when you towed my car at 11pm at night but the tow truck never delivered my car to my house. I spent hours practically in the middle of the night trying to locate my car with no help from anyone at AAA. They said well we called the tow driver and he said he delivered it. Imagine my surprise the next morning at 6am when a sheriff is knocking on my door asking if I lost my car last night! So here’s what happened. The tow driver actually took my car and dropped it off in someone else’s driveway! Yeah.

Horrible AI generated customer service. I have waited 3 hours only for them to send a text to make an APPOINTMENT to pick up my vehicle on the side of the road the next day. Why am I paying an annual fee for this service? I am shocked at the response of AAA.

I wanted to save money on my auto insurance by using my AAA membership, as claimed in AAA's advertisement. This was not the case, as I found out. Their quote for auto insurance for me and my wife, was nearly 40% higher than my current, already exorbitant rate with Auto Owner's insurance. My current auto insurance company had already increased my rates by over 106% over the last 3 years, even though I have not had any accident, ticket, DUI, or anything else and even paid my premium in advance and in full for each year.

We have been "loyal" members of AAA since 1976. Our annual roadside dues are now $165.00. Plus we have purchased AAA memberships past years for our kids and grandkids when they started driving. I remember when AAA used to be a reliable service, getting a tow truck to you within an hour. Now they quote at least a 2-hour wait time to get help. My truck was stuck in a drainage ditch on private property a few days ago. Instead of getting the particulars of my vehicle first, asking if I was safe, I got a lecture on how the tow truck may not want to come up a dirt road, they would have to assess the situation before deciding they would help at all, they don't usually dispatch to private property- blah blah blah.

I've been a AAA member for 25 years. Never again. My daughter broke down 40 miles away at 10:45 pm. We kept being told someone would arrive to help. I called 4x before finally, someone told me at 12:50 am that no one was going to be available to help and no help would be available until morning. The single worst experience ever. I drove there at 1:30 am and picked her up on this quiet road and had her car repaired in the morning by an actual real company, not this crackerjack AAA roadside service. I will never, ever use AAA again. I have GEICO and roadside comes with it anyway, and I don't know if their service is any better, but at least I don't have to pay for it. AAA is a joke.

A few months my car died in my Sister In Law's driveway. As a member for years I called AAA to tow my vehicle to the dealer. At first the lady at the other end says they would send someone. After 2 hours someone arrived, tried to start the vehicle but was unsuccessful and advised the office I needed a Tow. They advised a tow truck would be there from the adjoining town in 2 hours since no one from my town was available.

I am madder than hell! At 8:39pm I requested a tow. AAA told me 12:35am!! Four hours later!!!! Then I got a text they are coming at 10:49pm!! I went outside to wait in my car! No tow truck by 11:15pm (2.5 hours after I requested a tow)!! They said that truck was diverted and another one was 10 minutes away!! No tow truck by 11:45 so I called again!! They said that truck got diverted!! Tow truck finally came four hours after I requested it!! Four hours!!! Are you kidding me??? This is completely unacceptable service for what we paid for and we are promised!! Aaa is ruining lives one tow at a time!! Two other times in the past 10 years, I waited 6 hours and no tow truck came!! I had to pay for one and one came right away!!

I received a membership to AAA as a part of my cell phone provider's service. Thank goodness I didn't have to pay for it, as it's USELESS. I've called for roadside service three times. All three times I was left waiting for hours, without ever receiving the help I needed. I'm writing this after sitting at my location for 3 hours waiting for the service provider to contact me. Finally they contacted me to demand money on top of my AAA subscription. Screw this. TOTAL SCAM.

Waited over three hours for AAA. As a single woman by myself a late at night in a parking garage it was a very unnerving and potentially dangerous situation and I needed help. Unfortunately, I relied on AAA for help. Three hours later, with a totally dead, iPhone battery and completely vulnerable, the security guard in the golf cart felt sorry for me and provided a way home for me. Never ever, ever rely on AAA. This was not an isolated experience, but it was the worst with AAA.

This is the worst company. I got a battery from them last year. It’s under warranty 3 years at that and they didn’t cover it talking bout low voltage. I need to do a recharge. When I bought the battery from them no one told me about the stipulations. I cancelled my membership. I refuse to do business with one who treats the customer like this and I got the battery tested. It was a bad battery. It was also leaking. I will throw away the car before I ever them my hard earned money.

I ordered a tow, they said 8:35 pm. All of a sudden they said 10:09 pm. Was broken down in an alley with my grandkids. I had to pay out of pocket to some random truck driver passing by. They said they were on a route already. All lies and AAA Couldn’t get me a different company. Bad service.

Sadly, I recently lost my husband to Colon Cancer. His car was insured with AAA. I was lost as to how to go forward with selling his car, transferring the title, and insurance issues. God is Good!!! I contacted AAA customer service and GLEN DANIELS answered. What a kind helpful, gentle, patient, knowledgeable, understanding soul! Hats off to Glen and AAA at this very sad difficult time in my life. Thanks again Glen!! Wish there were 1000 more like you!

If I could give it 0 stars I would! It has gotten to the point that tow companies will not work with them because they pay the tow companies pennies on the dollar compared to the regular rate of what they charge per tow. So you sit on the side of the highway for HOURS! Yes, HOURS! waiting on a truck. Because of course the tow companies are going to put their non AAA calls/tows before any AAA pickups because they actually get paid for those tows! We have even waited DAYS on tows through AAA only to end up just cancelling the request because we had to make other arrangements. Do NOT waste your money on a membership!

I called to get towing for my son on my policy. I was met by two rude nonchalant workers who care less about my son's situation. I thought in time of need people would care. They don't. First rep told me I should pay 100 dollars for tow then came back and said my son could call for free. Second rep was ignorant. Chrissie number **. Probably wrong number. Was careless and rude.

Beyond disappointed with AAA level of service. I called 7/8/25 at 9:45am for service because I was stranded and blocking the entrance to a restaurant. I received varying times first 11:36a then 12:10p tow truck finally arrived at 1:45p!! The garage was only 45 minutes away the tow company didn't drop the car until 4:15 and the garage closes at 5, so I had to wait until next day 1:45 to 4:15??? Unbelievable! Then on 7/9/25 the mechanic cannot analyze the car because the AAA warranty battery is dead after trying to charge it for 5 hours! So he removes the AAA battery 10 minutes before the driver arrives in order to move the car the AAA battery van driver says it voids the warranty because the battery was removed AAA policy seriously!!! The history from the previous service call and ALL I endured these last 2 days and as a valued customer since 2011 was not even considered SHAME ON AAA!

I hate this insurance company; they lured me in and then ripped me off. Their whole agenda is sales and profit. I called several times to resolve the issue of overcharging. My insurance agent, who promised legendary service, never returned my phone calls. All escalation efforts were met with, "We are sorry, but there is nothing we can do," This company is a gun for hire, and I am in the process of switching to a different home and auto insurance company. Do not trust them!!!!

It's best that you just double whatever ETA they recommend. And the service they provide is often sketchy or grumpy, so you're often better off finding a local automobile company to assist... My review recommendation is that you do all you can to find auto services away from AAA, because they are terrible.

If zero was available that's the real grade AAA deserves. Too big for the customer service needed to make people happy. Years I have been with AAA since 18 years old, and recently turned 59. The service is horrible in the Mid City area. American Eagle Tow is the main service provider and they run the tow business like it's from a third world Country. Seriously, they lack common sense skills and clearly it's about the cancellation and not actually towing. Promise you companies like American Eagle Tow in Los Angeles are what's wrong with our business practices in the USA.

I've been a member for years, because I wanted the "peace of mind." However, I broke down yesterday. They kept saying they were "checking" and would get back to me but only responded when I messaged them (which prompted several identical and frustrating messages from them). I know the tow distance was long (around 90 miles) but they promise 100 miles towing distance and that's what I've paid for. I waited HOURS outside in the heat. And finally had to call someone else to come pick me up from 2 hours away because I was stranded in a secluded area at night as a woman - because by the time they admitted it wouldn't be "tonight" it was 10 pm and all my options were gone.

We have been members of AAA for 35 years, so it is not that we just signed up and did not get our way. I needed AAA to provide roadside assistance, the very thing we have paid for so many years. They took 45 minutes to acknowledge that they were "Looking for a company", so I used another service. That service got back to me in 5 minutes and said a tow truck would be there in 75 minutes, which turned out to be about 90 minutes. The driver of the truck said they get all the calls from AAA and mine was not one of them. AAA customer service said, "We're sorry, we sent them an electronic notification" and that was it.

They try not cover a tow when you use more than 2 a month. They do not give details that could affect your car been tow. Like you have empty everything from the vehicle. Bad service. I cancel that service. Waste of money. I will save that money for when you have use a service.

They are absolutely horrible, we called for a tow. Estimated 2 hours for a pick up time which is absolutely ridiculous. We get to the 2 hour mark and call them. They still can’t find us a tow truck and still can’t give us an update. They escalated it further and still we sit here 3.5 hours later. We called a tow company themselves and they said they come get us in 20 minutes for 100 bucks. Save your money and your time! Get rid of Triple A. They suck.

We had a tire blowout on our RV and had paid for the upgraded RV coverage through AAA. When we called for service, we provided the make and model, and even confirmed it was an RV. We were told help would arrive within 30 minutes and received a text confirmation. After that, we couldn’t reach a live person—only an AI system. Three hours later, a tow truck finally arrived, only for the driver to tell us he had been dispatched for a Ford F-150, not an RV, and he couldn’t help. He left, and we had to start the entire process over.

I joined triple-A service because my cars have higher. My watches on and we do a regular commute back-and-forth from Rochester to Buffalo New York. When I called for service, they told me it was an existing condition and therefore it was not covered.

AAA didn't come when daughter locked keys in car. I got to her about 3 hrs later. Called AAA to let them make it right, they said $40 returned to my account, which, since you pay for the whole 12 months in advance, any normal person would believe that to be thst they were returning money to my card. But got a note in mail that said it was $40 in AAA Dollars and I’d only see it as a credit and ONLY if I renew in 5 months!!

Flat tire, guy came with wrong tools (lol), gave up. Called AAA with me for a tow truck pick up (5 hours later FR). They showed up only for the tire shop to be closed. Had to pay extra to take it elsewhere then Uber home.. Thanks chief. Insurance didn't save me money. It actually actively screwed me.

AAA is not what it use to be.. Joined using the Premier but when it was time to use the tow company didn't show up then we received a call from the "supervisor" basically saying call back the next day after a call was made for service on Monday and was told "it was a busy day" so we patiently waited and unfortunately no one showed up. The supervisor said to "Call back" the next day.??? This is so messed up. AAA offered a service that they could not provide. The premium service that was paid for. The representatives was so not concerned.

I signed up for AAA Plus thinking I’d be covered right away. $85 for the membership—fine. Then I needed a tow the same day and got hit with an "expected" $125 "service fee" because it was within the first 3 days of signup. What they don't make clear is that your Plus benefits (like free long-distance towing) don't actually activate for 7 days—until then it’s an extra $7 per mile beyond the basic coverage. I even told them: "Why don't I tow it 3 miles for free today, park it somewhere, and I’ll call you in 7 days to finish the job for free under my Plus benefits? If you waived the mileage fee, that would save you the cost of sending two trucks!" Their rep actually said: "Yeah, I understand it sounds silly." 100% bait-and-switch.

AAA is no longer the company we remember as serving customers with class. They are a rogue company who finds a way to get you to their customer service locations to have your car serviced for a reason that may not be valid. They sell bad batteries through their affiliate, Pete's AAA Mobile Services. Beware especially when you are stranded on the side of the road and have your battery checked. The batteries are inferior to regular batteries. They are designed to lose a charge after 4 days or more. Sometimes before. This is a fact! They don't want to be responsible for anything that goes wrong and will weasel out of their responsibility.

I got locked out of my car as a 16 year old girl because I left my key fob in the car. My mom has a membership, but I don’t. I just signed up for one and he left me here in the middle of nowhere. My mom doesn’t even have a car to pick me up. His name is Jacob S and he is located in Western New York and drives a ram. Honestly, I’m disappointed. He was also very rude and dismissive and refused to talk to my mom on the phone.

Worst service ever!!!! We have been waiting over 3 hours for a tow. This is absolutely ridiculous. We will be canceling our service ASAP!!! Please anyone considering AAA towing service think again!!!!

Avoid at all costs, save your time, money, and headache! Worst experience I have had in 50 years of life, seriously couldn't be more disappointed! Trust me! Don't fall for the pitch, they could care less!

DO NOT USE THEM. AAA used to be the gold standard of roadside assistance - that ship has sailed. Had a check engine light come on in my vehicle last night. Call in was 25 min wait, so I used the "app". After finishing my roadside request my account moved to Request Received - Awaiting Assignment. It stayed there for more than an hour. At this point I called in - was told my information was there - and that my account was assigned just the app hadn't updated.

I have been a member of the Auto Club for over 37 years. But this year I am extremely disappointed in the Club. I paid for the membership in March. It is now June 19th and I have not received my membership card! I sent an email in April about no card yet. I got frustrated and went into the Office on Adams and Figueroa (HQ) and spoke a manager in person and he said that there is a mix-up in the system with the address and they would correct it. It is now 2 MONTHS later and still no cards. My dear wife early in June and spoke with someone. I am now very frustrated and disappointed in AAA

I called them last night and after getting disconnected on their side twice, they told me it would take 4 hours for someone to come tow my vehicle which was close to some 20 auto shops in the middle of town. Then, they sent someone who couldn't speak a word of English only to call me yelling that my car doors were lock, what? Turns out, the incompetent driver was trying to open a door if some poor dude half a block away ignoring all the info AAA supposedly gave him. So after 15 min, he found my car and towed it in.

AAA enrolled me in 3 different roadside assistance programs, charging me on 3 different accounts. When confronted with 3 membership cards I find their staff the most dismissive employees. First instance, when I went in person to the Aaa office in San Diego, the employee dismissed my claim of being overcharged for 3 different accounts under the same membership address. Another time, I was on the phone with an agent, questioning the bothersome monthly promotion coming from Aaa, promoting life insurance membership while I had subscribed to life insurance, assuring me not to worry about it. I am disappointed that the staff is dismissive and not taking customers' concerns.

[Requested service in San Jose Ca - spoke to Agent our of Arizona.] My car became undriveable after a tire blew out in a hospital parking garage. I didn’t have a spare, so I contacted AAA to use one of the five-mile tows included in my membership. However, my request was rejected because I wanted the car towed to my home—not a AAA-approved garage. I was questioned about why I wasn’t taking it to one of their approved shops and told that my request would not be honored. I ended up having to borrow a spare tire from someone just to get my car home. This situation was stressful and frustrating, especially when my vehicle clearly couldn’t be driven. I expected better support from AAA.

We moved to Florida in 2022, December. Before we closed on our property we contacted AAA insurance. We had a bundle policy in Kentucky and wanted to continue with our new home in Florida. We met with Dawn ** and she walked us through everything we needed to know. From car insurance, an umbrella policy, jewelry, hurricane and flood insurance for our property. Having so many new items in this home, irrigation system using a well, pool equipment, roof solar for heating the pool, a security system, and water purification system to name a few.

They didn't call back or send someone. Then prorated the refund by the month. When it is not a monthly fee. I had not used any of the 4 calls I was entitled to. I got a prorated refund based on the months I left until renewal.

If you are considering joining Triple A, save your money! They are no help whatsoever! You are better off on your own to find assistance. We have been members for one year and thankfully never had to use them but when we needed roadside assistance at dark, they never sent out anyone. We ended up handling it ourselves by using Yelp for assistance. So needless to say, we will not be renewing our membership.

I have always valued AAA and have had coverage first from my parents at age 16 until now. I’m 80 years old. We were upset when a granddaughter had to be taken to the hospital and my daughter accidentally locked her keys in her car. They first could not locate her number (visiting from another state) then took 5 FIVE tries telling us service was on the way, then calling back to say we don’t think we got something right, then they accidentally disconnected the call. Two hours later our daughter is still trying to follow the ambulance to the hospital when they text the address where they arrived (after we spelled the address “Eighth Street” for them and they sent the agent to “Elm Street”)! Absolutely THE worst experience ever with AAA. Horrible. And the telephone agents were absolutely clueless at what they were doing.!!! Infuriating. Especially so in an emergency!!

I have AAA membership. I broke down near the National Airport in DC today and called AAA at 7 p.m.. I was told that the truck will come to tow the car before 7:45 p.m. When the truck did not show up as promised, I called again and was told that the truck was running 5 minutes late. When no one showed up by 7:50 p.m., I called again and was told to wait another half and hour. At 8:20 p.m., no one showed up. I called AAA and was told to wait another half an hour on a busy road in front of the major airport. I told AAA not to bother and called a towing company that a policeman that came to check on me recommended. Needless to say, I shall not be renewing my AAA membership. It is useless.

This company needs to be audited and severely reprimanded. We used them for their home insurance. They were fine. Good price and coverage. We signed up for autopay each month. No problem. Our year long subscription expired, but we didn't receive notice until after the fact. Since they sent a letter through USPS, we didn't get it until mid-month. No emails, no calls, no texts. Apparently you get 20 days of not paying before they cancel everything. So now, we are out home owners insurance and an auto coverage.

My recently deceased mother had a AAA membership, and AAA took intentional actions to delay and interfere with providing me a refund for the potion of her membership that was unused due to her death. AAA's supervisors acknowledged to me that AAA sets procedures to direct its representatives to send a check to the deceased member without allowing the heirs of the deceased member the opportunity to first provide documentation showing they are entitled to the funds. When I escalated the matter to AAA's general counsel's office, that office failed to promptly handle and delegate my complaint, failed to respond to basic requests for information, including providing me with my mother's membership agreement that I requested, and otherwise hid behind line-level employees to evade accountability for its organization's misconduct.

They SUCK! Take your money unauthorized and then don't return it! Horrible phone customer service!!! Unknowledgeable about their own policies and payment methods. Do not give these idiots your money!!!

This is so ridiculous, they ask me to go direct pay, I did and then my rate went up not down. They stated if I get multiple insurance policies my rate will go down, it did not!!! I feel like I was played; they sent this message like is you want your rate to go down please answer these few questions (I did). My rate went up. The representative stated due to my answer of mileage they base it on a yearly type and that why my monthly rate went up. I pay 375.00 a month for full coverage, liability on 2nd car, 2 life insurance policies and home insurance. I will be looking for another insurance company. If I could give no stars I would.

AAA is horrible!!! Would give 0 stars if I could!!! Wait times are very lengthy even when you notify them that vehicle is not in a safe spot. A friend waited 7 hours for a tow recently which is ridiculous. Had my car breakdown in the middle of a blind curve and skipped calling them today. Now to see if they will reimburse me for the tow I had to have quickly. Knowing that the highway patrol was coming and if they called for a tow I would be charged more, I placed a call to a local company who was there in 20 minutes. If AAA would have been called I’d probably still been sitting there waiting. Not worth the money anymore. The only reason I keep it is because I had auto renew on and didn’t catch it in time and my daughter is on my policy as a secondary. She lives in a more populated city where service is maybe a touch better. After this year I will probably cancel.

My battery died and I needed a tow. AAA offered instead to send someone out to install a battery for $215. When he arrived he claimed in was particularly hard installation and needed to charge me an extra fee. Keep in mind I had to give them all the details of my vehicle in advance so they knew what battery to bring.

AAA Waukesha on Mooreland Road. I have had the worse luck with AAA and their billing. At 1st they could NEVER get my bill correct and tried to overcharge me several times due to their "computer". I literally had to go into their office and face to face with them and then it was a whole different story. Then I had a good run with them and all seemed to be going smoothly. Until recently, when they said my auto payment did not go through for my auto. I literally had to go back into their office and get it straightened out and provide my CC AGAIN to them. Now my renters insurance has expired! Even though I spent 30 minutes on the phone with 2 different people so that they could transfer my information from 1 computer to the other. Thinking it was all good to go, when I was in the office yesterday fixing my auto insurance they told me since my renters insurance lapsed it is now DOUBLE what I was paying! From 186 to 460! WT??? Absolutely NOT!

AAA left me and my wife stranded at a closed gas station with a man that kept going back and forth from the station looking for **. Called AAA for assistance with a flat tire, thinking I only needed air. After an hour, someone came and told me I needed a tow truck, as they only had one which they were keeping to use in the area in case of an accident. Called back for assistance, only to be told a second time that I was out of tows, even though I had only recently paid for my membership renewal and did not use before today. Had to try and get Nashville, TN to fix this error so that I could get help in Goldsboro, PA. Was told that this was a computer error, which would eventually work itself out. When?