Better World Club Reviews

2/7/26 request for roadside assistance. Receive text accepting. 13 min later text unable to provide will look for other providers. Numerous calls back and forth without success. Left me stranded. Email sent regards to dissatisfaction email received we will look into it. 3/16/26 No response. I purchased a battery charger, AAA membership. I have minute to minute review but much too long for this post. Two last things number one I was in my driveway but I could have been on a back road in SC where you could go 5-10 mi before a house. I'm 77-year-old disabled woman.

I’ve been a member since 2012. This used to be a great resource for my e-bikes as a mobile notary public. Years later, after rarely needing to summon for tows due to my 2 newer e-bikes, they changed their policies, which I wasn’t notified of after their rates went up from $35 to $56 a year. Today, this resource was denied of my simply asking for my ebike to be towed 2 miles to my home that had just had its front tire stolen. I was only in the store 15 minutes!

When I first started out with a better world every seem to be going good. This time around everything has went down hill and it's been a nightmare. From customer service, to getting my membership card and not being able to get roadside assistance due to them putting in the wrong information. One thing for sure I will never come back to them after this membership is up!! I am going to another roadside assistance company and will be sure to look at the reviews and do my research before joining any roadside assistance club. I have been given the run around about my membership cards and still haven't received them. This is horrible, but the bright side I will not have to deal with them again once my membership is up!! I'm looking forward to it!! Yessss!!

I have been a BWC member for around 15 years. I moved to them from AAA because they had friendly people answering phones, provided great service and were a breath of fresh air. I called for service a few days ago, probably the first time in 7 years or so, and at first I thought I had dialed the wrong number. The woman who answered the phone had a ho-hum attitude like "how dare you interupt my busy schedule for help." All I needed was a jump start. She later verbally admonished me for my language and threatened to hang up on me twice."

Had flat tire and needed help putting the spare on to replace it. Called the roadside assistance number and they sent someone with a jack who knew exactly what to do. Wait time was reasonable and person very pleasant. Tire was replaced quickly and I could make arrangements for getting the flat tire replaced.

I have been a bike only member for about four years. I needed service once and it was hours before dispatch could find anyone to come get me. By that I had ordered an Uber to take me back to the car. I drove back to get the bike myself and am letting my membership expire.

We've been members for several years and used our benefit for the first time this week. I really hoped for a good experience but was incredibly disappointed. I called for a tow truck to transport my car to the dealership. I'd had a flat tire, and my car didn't come with a spare. I called at 9:25AM and then, as prompted, placed my request via text. I was told I would hear back from the towing company within 15-20 minutes. I didn't, so I called Better World. They said the tow truck would arrive by 11:39AM. It didn't. I called back, and they said they would look into it. They replied that the tow truck driver was en route and 7 miles from where I was.

The only good thing I can say is that they answer their phones. They will dispatch you to unreliable companies. These unreliable companies will cancel your call, without letting you know, and without letting them know. You will be forced to wait several hours before you discover what has happened. No one at Better World will follow up with the call or with the service. Zero accountability.

I've been a Better World Club member for seven years, and am canceling my membership now. Two weeks ago, I got a flat tire and because I didn't have a jack with me, had to call BWC for assistance. I had to wait eight hours before somebody finally showed up. This had nothing to do with the actual repair provider, and everything to do with BWC's dispatching.

I have had to call for roadside assistance several times and always had a negative experience. Agents often have poor English language skills and impenetrable accents, and/or are rude and abrasive, and keep interrupting you while you are trying to explain your situation. This morning was the worst. I had to call 4 times because I kept getting put on hold and after a lengthy wait, the call was disconnected. Each agent I had to deal with was ruder, less helpful and less professional than the last until I finally got a lady who was willing to help me instead of robotically reading a script and snapping at me. I ended up spending over 3 hours on the side of a busy freeway. Horrible experience, and unacceptable to leave a customer in a dangerous situation for so long. I joined BWC because of their green credentials but I may have to go back to AAA.