Better World Club Reviews

Awful, they did not provide service promised by telephone rep when I purchased. Use AAA.

I have lived in several towns, had many insurers and vehicles in the last 20 years. I have also been a BWC member for almost 20 years. Why has Better World Club been one of the mainstays in my life when (clearly) other things have not? It's in their name: BETTER WORLD. Every interaction with this company has helped me feel better--more calm, safe, and cared for than before I made the call.

2/7/26 request for roadside assistance. Receive text accepting. 13 min later text unable to provide will look for other providers. Numerous calls back and forth without success. Left me stranded. Email sent regards to dissatisfaction email received we will look into it. 3/16/26 No response. I purchased a battery charger, AAA membership. I have minute to minute review but much too long for this post. Two last things number one I was in my driveway but I could have been on a back road in SC where you could go 5-10 mi before a house. I'm 77-year-old disabled woman.

I’ve been a member since 2012. This used to be a great resource for my e-bikes as a mobile notary public. Years later, after rarely needing to summon for tows due to my 2 newer e-bikes, they changed their policies, which I wasn’t notified of after their rates went up from $35 to $56 a year. Today, this resource was denied of my simply asking for my ebike to be towed 2 miles to my home that had just had its front tire stolen. I was only in the store 15 minutes!

When I first started out with a better world every seem to be going good. This time around everything has went down hill and it's been a nightmare. From customer service, to getting my membership card and not being able to get roadside assistance due to them putting in the wrong information. One thing for sure I will never come back to them after this membership is up!! I am going to another roadside assistance company and will be sure to look at the reviews and do my research before joining any roadside assistance club. I have been given the run around about my membership cards and still haven't received them. This is horrible, but the bright side I will not have to deal with them again once my membership is up!! I'm looking forward to it!! Yessss!!

I have been a BWC member for around 15 years. I moved to them from AAA because they had friendly people answering phones, provided great service and were a breath of fresh air. I called for service a few days ago, probably the first time in 7 years or so, and at first I thought I had dialed the wrong number. The woman who answered the phone had a ho-hum attitude like "how dare you interupt my busy schedule for help." All I needed was a jump start. She later verbally admonished me for my language and threatened to hang up on me twice."

Had flat tire and needed help putting the spare on to replace it. Called the roadside assistance number and they sent someone with a jack who knew exactly what to do. Wait time was reasonable and person very pleasant. Tire was replaced quickly and I could make arrangements for getting the flat tire replaced.

I have been a bike only member for about four years. I needed service once and it was hours before dispatch could find anyone to come get me. By that I had ordered an Uber to take me back to the car. I drove back to get the bike myself and am letting my membership expire.

We've been members for several years and used our benefit for the first time this week. I really hoped for a good experience but was incredibly disappointed. I called for a tow truck to transport my car to the dealership. I'd had a flat tire, and my car didn't come with a spare. I called at 9:25AM and then, as prompted, placed my request via text. I was told I would hear back from the towing company within 15-20 minutes. I didn't, so I called Better World. They said the tow truck would arrive by 11:39AM. It didn't. I called back, and they said they would look into it. They replied that the tow truck driver was en route and 7 miles from where I was.

The only good thing I can say is that they answer their phones. They will dispatch you to unreliable companies. These unreliable companies will cancel your call, without letting you know, and without letting them know. You will be forced to wait several hours before you discover what has happened. No one at Better World will follow up with the call or with the service. Zero accountability.

I've been a Better World Club member for seven years, and am canceling my membership now. Two weeks ago, I got a flat tire and because I didn't have a jack with me, had to call BWC for assistance. I had to wait eight hours before somebody finally showed up. This had nothing to do with the actual repair provider, and everything to do with BWC's dispatching.

I have had to call for roadside assistance several times and always had a negative experience. Agents often have poor English language skills and impenetrable accents, and/or are rude and abrasive, and keep interrupting you while you are trying to explain your situation. This morning was the worst. I had to call 4 times because I kept getting put on hold and after a lengthy wait, the call was disconnected. Each agent I had to deal with was ruder, less helpful and less professional than the last until I finally got a lady who was willing to help me instead of robotically reading a script and snapping at me. I ended up spending over 3 hours on the side of a busy freeway. Horrible experience, and unacceptable to leave a customer in a dangerous situation for so long. I joined BWC because of their green credentials but I may have to go back to AAA.

I had both Better World/AAA Memberships with their premium upgraded memberships. I let the AAA membership expire as I was disappointed in their declining customer service. With AAA, I was a member with them since the early 1990’s and with Better World for a single year. With Better World, they utilize a third party vendor to handle roadside & emergency calls. If there is a discrepancy in terms of your coverage, then the third party vendor contacts Better World’s Customer service to clarify your membership benefits. Problem is Better World’s customer service hours are 830am-530pm Monday through Friday.

When I had BWC, I used them twice; one for a disabled battery when the car was in my driveway; the second time was when I got stuck, off the road, in an unfamiliar area. The calls to them when I got stuck were ridiculous. I had to call 3 times before a truck was seen. Today, I mulled over joining then again, but they offer no advantage over triple A. I was specifically looking for discount auto repair, an oil change but the rep said that they offer none. AAA does offer discounts at Goodyear, but the GY shops, where I like are terrible. I'm better off searching for coupons for an oil change, tires, or the like. The BWC rep offered me no incentive to join them.

I renewed with Better World Club and they have a simple renewal process. I did request roadside assistance twice with them. One time, I was locked out of a car and they arranged for a company to come by and help me into the car. I was pleased with their service.

I was unhappy with what AAA did when I was in a minor fender bender and Better World is more environmentally friendly so, I decided to go with them. I bought the premium package which goes up to a hundred miles and last fall, when I was out in the Sierras which was 108 miles from Sacramento, our van broke down. I called Better World to file the claim and gave them the information. I arranged to have them pick it up the next morning so we didn’t have to just sit there and wait during the fall colors. And the next day, it was picked up. We only had to pay for eight miles worth so it all worked well. We were pretty happy and I love the fact that they also cover bicycles. I would highly recommend them and encourage them to support a green business because like ourselves since my husband and I are conservation photographers.

Better World Club was an alternative to AAA. Their enrollment process was easy and we have the premium package for two people. Then about five years ago, I had a car wreck and Better World Club towed me. We recently used the land map service a couple of times on a whim and everybody is very courteous and quick. Better World Club has a very nice group and they are pleasant whenever I contact one. Also, the cost I got with the quality of their service seems to be fair and I had a very satisfactory experience with them.

Better World Club has good service and I got the yearly contract with them. My car was not running so I called to file a claim for it and their reps came over and towed my car into the mechanic's place. Better World Club is very honest, they come quickly and I support them.

I’ve been with AAA for a long time and I love their maps, but I didn’t like that they promoted burning fossil fuels. When I heard about Better World, we switched to them six years ago and had our cars insured for road service. Their enrolment process was easy. Then when we had to have a car towed 16 miles to the next town, we just called Better World and they called the tow truck and it got done. We mostly do our transactions online and I had very little interaction with Better World's reps but when I talked to somebody about coverages, it got done and it was taken care of.

I got towed one time and I told the company, Organic Transit, which was the ones who sold me the bike and they got in touch with Better World Club and arranged everything. They sent a tow truck out on the bicycle and towed me back to where my home was because I had a flat tire. I was able to fix the tire myself when I got home because I had all the equipment but I couldn't do it on the road. I only had that one transaction with them and I felt like it's worth having them in my back pocket just in case because I didn't know if a regular tow company would take care of a bicycle. Maybe AAA might do that but they're not used to a bicycle and Better World Club specializes in them.

After having BWC for several years I finally had to use it (twice) recently. For both instances, I was at home and needed my car to be jumped. On the first occasion I was given a 90 minute ETA. After 2 hours I finally called back and they told me they had sent someone to my house but then had not been able to reach me. I had spent the past 45 minutes with my phone, waiting outside for them, so I am certain they never came, nor did anyone try to contact me. They apologized and told me they'd send someone else. For this one I was given a 1 hour ETA. After 90 minutes they finally arrived. I had a good experience with them, although they did end up breaking my windshield wiper in the process of trying to fix it.

We received maps for our upcoming trip faster than we expected and the link to Last Minute Travel has saved us a lot of money and time! Keep up the great work! Better World Club gives us help and educates us.

Horrible, I should have never signed with miserable service, they usually take over 2 hours to respond and many time the tow service simply cancel the call after over an hour wait. After 2 years of patience I get a letter of cancellation due to my roommates living in the same household using the service which they have their own card. Vice president of sales finally returned the call said "your billing address is commercial and you might use this for a company". Stupidly said after 2 years of service. She was very horrible for a vice president of sale, maybe she should drive a tow truck instead. Goodbye World Club and hello AAA again.

Called for roadside assistance, was given a one-hour window. Got a call within 15 minutes from driver saying that he was 30 minutes out. 45 minutes later he had not shown up. I called him, and he told me he had been redirected in another direction. I called to the main office. They told me that they would send another driver my way. They never called me to let me know what was going on.

Anytime we have made any kind of contact with Better World the staff have always been helpful and friendly. I would recommend their services to all of my friends and family. The tow companies they contract with have always been friendly, helpful and timely. I have trusted them with my wife and kids.

I have been a member of Better World Club for almost 5 years because I drive a car that is now 17 years old and the car I had when I originally signed up was even older! I was excited about being a member because of the positive things they claim to do and support. After all these years of paying my membership, I finally needed their help. Thank goodness it was no big emergency; my battery had died for some reason while my car was parked in my driveway. I called at 10:55 a.m. to ask for assistance. I was told that I would receive an email from a roadside serve in my area.

The driver arrived promptly and was extremely courteous. He had to tow my car because it was not supplied with a spare, just a "kit," and apparently he is not allowed to help with the kit for reasons of legal liability. He drove me and the car home. The next morning I called roadside assistance through Better World again and the driver took me to my mechanic for a tire change. This driver was also courteous and informative. I love Better World Club and recommend it to my friends.

My car's battery died and I needed a jumpstart to get to the dealer. My phone call was met by a friendly and accommodating person who explained the process and after a short exchange of information promised me a text to inform me of the time and specifics of the company I could expect to show up. In less time than what the estimate was, I received a text, as well as a phone call by the gentleman who helped get my car started. The whole process from phone call to being back running took approximately 30 minutes and left a very happy customer!

After several years of having BWC, I finally needed to use the roadside service three times over the past six months. Each time the service was late, leaving me sitting in my car waiting two of those times. The third time I used it I had requested service to my home; rather than calling the guy around the corner to bring my car less than a mile down the road, I had to wait an hour and a half for someone to come from 30 miles away.

I switched to Better World Club almost two decades ago and have always appreciated their service. BWC provides not only roadside service and maps but also service for bicycles. How cool is that? I like their monthly e-news. This is an environmentally conscientious business and I recommend to my friends, family, and colleagues.

Both the person I spoke with on the phone and the tow-truck operator were very friendly and helpful. The tow-truck arrived at my location in less than 20 minutes, and he called to confirm my location a minute or two after I had hung up with the woman who answered my call at Better World. It was one of the quickest towing experiences I have ever had.

I wasn't happy with the things that AAA stand for, and wanted a greener company to provide roadside support. I left AAA for that reason. I've stayed with the Better World Club because their service is very good. I've never waited a real long time for someone to come help. I love that I can have bike coverage too for my husband who bikes to work.

Service man arrived much SOONER than I expected! The young man was knowledgeable. So many service men don't know that the Prius battery is not under front hood; he did know this. He was courteous and pleasant to work with. I don't have service number. He was a tall young black man with medium length dreadlocks. Thank you.

I have needed BWC's Roadside Assistance several times over the past couple of years. Fast responses and very mindful of safety, which gave me peace of mind when my son hit a deer on a freeway far from home. Good job.

Well, I have had a number of Winter episodes on my steep driveway. But the last one was the most exciting - my car slid backwards and missed my wooden porch by inches. Happily the men from the towing services hoisted the back of the car and gingerly pulled it into a position so that I could drive it into the street. They were nice and efficient. I was very pleased not to have my porch damaged.

BWC is faster and better than AAA --no sense of entitlement, dishonesty, or intimidation when they show up. I've had to call in New Haven as well as Western Massachusetts (Monterey), and without fail it's the nicest gal or guy who shows up. My guess is it's all people who are a little more aware of what's going on in the world.

Battery start up. There in 10 minutes. Polite and efficient. Getting a little expensive and they need to increase their partners for discounts. Especially travel partners. An explanation of where eco profits are contributed would be helpful. Thank you, keep up the good work.

I have used Better World several times and have been very pleased with each encounter. This time my car stopped running at the entrance to I-70. The battery was fine so I had no idea what was wrong. It was 9:30 at night and dark. I called Better World and they were so helpful, and the tow truck came in about 20 minutes. I was towed home and then towed to the mechanic the next morning. I am so grateful and would recommend Better World to anyone.

After skiing one day my buddy buried his very large diesel pick up in a snow bank. He had AAA which he called. Their local provider refused to help saying it was too difficult a job and that was all AAA would offer. Then I called Better World and they kept calling local providers until they found one that came saved the day. My friend dropped AAA and now is a Better World true believer.

I had a membership for years, accidentally let it lapse for a few months. Then of course I needed help with my battery. I called and they reinstated the membership with a very small late fee, sent someone out who arrived quickly and took less than 5 minutes to jump the car and fill out the paperwork. I was very happy with the experience and will continue to use BWC.