About Better World Club
Better World Club Company provides our customers high quality, valuable, and environmentally responsible products and services. From emergency roadside assistance to travel and insurance products and services, Better World Club is dedicated to the customer and being a socially responsible company. When you do business with Better World Club Company, you are not only obtaining quality service, but are also helping us donate towards environmental cleanup and advocacy. Contact us today to learn more about our products and services!
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The only good thing I can say is that they answer their phones. They will dispatch you to unreliable companies. These unreliable companies will cancel your call, without letting you know, and without letting them know. You will be forced to wait several hours before you discover what has happened. No one at Better World will follow up with the call or with the service. Zero accountability.
I've been a Better World Club member for seven years, and am canceling my membership now. Two weeks ago, I got a flat tire and because I didn't have a jack with me, had to call BWC for assistance. I had to wait eight hours before somebody finally showed up. This had nothing to do with the actual repair provider, and everything to do with BWC's dispatching.
8:15 PM - I initially called for help, and after waiting on hold for half an hour, was told I would receive a text message shortly with a tracking link. 9:15 PM - Not having received the text, I called for the second time and was put on hold for another half an hour, at which point I was disconnected. 9:50 PM - I called for the third time and after waiting on hold for 40 minutes, talked to an agent who told me there was no record of my initial call. I had to provide all my information again. 10:40 PM - I called for the fourth time and was also asked to provide all my information again. At one point, I was transferred to State Farm, and my call was answered by a rep who had no idea what Better World Club was and told me she couldn't help me.
11:25 PM - After four phone calls and a total of two hours on hold, I finally received the text with the tracking link for the repair provider, three hours after my initial call. The ETA showed as 12:25 AM. 12:25 AM - At exactly the ETA, the repair provider called me and told me they wouldn't be coming, with no explanation. I then received a text from Better World Club saying that the provider was unable to find me and my call for assistance would be automatically canceled.
12:45 AM - I finally got through after spending 20 minutes on hold (this was my fifth phone call to BWC) and spoke to an agent who told me I would be receiving a text with a tracking link, but she couldn't tell me when. 1:15 AM - Not having received the text, I called BWC for the sixth time and spoke to an agent who told me she had no idea whether anyone was ever dispatched to help me and she would have to "erase everything" and restart the call. I had to provide all my information for at least the third time. 3:15 AM - Two hours after the agent supposedly restarted the call, I received the second text with a tracking link for a new provider. 4:15 AM - The repair provider finally arrived.
An eight-hour wait time for roadside assistance is unacceptable. At various points, agents told me that things were very busy due to the gas shortage, which didn't make sense since the West Coast wasn't affected by the shortage. Better World Club seemed to have no system for logging phone calls, since each agent I subsequently talked to seemed to have no idea what was discussed in previous calls. Unless you want to wait all night for assistance, I suggest you join a different company that doesn't simply "lose" requests for help.
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I have been a member of AAA for many years. They are so reliable and are always accurate or earlier when responding. This is very in portent living in Orchard Park New York.(western New York near Buffalo). I worry about Debbie getting stuck or my daughters and grandchildren and pay for coverage for all of them. My daughters have had an incident that both had and we're so thankful to have AAA to rescue them. So worth it. I made myself the hero for something they had and took for granted.
I have had to call for roadside assistance several times and always had a negative experience. Agents often have poor English language skills and impenetrable accents, and/or are rude and abrasive, and keep interrupting you while you are trying to explain your situation. This morning was the worst. I had to call 4 times because I kept getting put on hold and after a lengthy wait, the call was disconnected. Each agent I had to deal with was ruder, less helpful and less professional than the last until I finally got a lady who was willing to help me instead of robotically reading a script and snapping at me. I ended up spending over 3 hours on the side of a busy freeway. Horrible experience, and unacceptable to leave a customer in a dangerous situation for so long. I joined BWC because of their green credentials but I may have to go back to AAA.
I had both Better World/AAA Memberships with their premium upgraded memberships. I let the AAA membership expire as I was disappointed in their declining customer service. With AAA, I was a member with them since the early 1990’s and with Better World for a single year. With Better World, they utilize a third party vendor to handle roadside & emergency calls. If there is a discrepancy in terms of your coverage, then the third party vendor contacts Better World’s Customer service to clarify your membership benefits. Problem is Better World’s customer service hours are 830am-530pm Monday through Friday.
So, if you have an emergency outside Customer Services’ hours, you could be in dire straits for help if there is a question regarding your coverage and the service provider plans on charging you for help. For example, if there is an issue of towing coverage, you have to put the money upfront which could mean several hundred dollars if you are towing more than 30 miles. Then, once you are able to contact Better Worlds’ customer service, and if you are fortunate enough to verify coverage and get compensated, you have to fill out paperwork with the original receipt and either mail it or scan and email it. They say it takes 4-6 weeks to get reimbursed. Simple calls like running out of gas can get similarly complicated in terms of filling out paperwork. It’s so bad with reimbursement, that if you call their customer service telephone line, they have an option to select it as a choice in their menu selection.
Who wants to be filling out paperwork? Ask yourself, did you ever fill out paperwork to get a service covered with AAA? So, with Better World, it’s a hit and miss whether they will honor your service call. It could mean that you may end up haggling with the tow guy, the service personnel who comes to change your flat tire, fill up your gas tank, etc. Better World is still building up its database of clients. Hopefully, it will get better over time. I am a physician and can afford several hundred dollars’ worth of towing costs, but not the aggravation of filling out paperwork. Ask yourself, can you afford to put that kind of money upfront?
When I had BWC, I used them twice; one for a disabled battery when the car was in my driveway; the second time was when I got stuck, off the road, in an unfamiliar area. The calls to them when I got stuck were ridiculous. I had to call 3 times before a truck was seen. Today, I mulled over joining then again, but they offer no advantage over triple A. I was specifically looking for discount auto repair, an oil change but the rep said that they offer none. AAA does offer discounts at Goodyear, but the GY shops, where I like are terrible. I'm better off searching for coupons for an oil change, tires, or the like. The BWC rep offered me no incentive to join them.
I renewed with Better World Club and they have a simple renewal process. I did request roadside assistance twice with them. One time, I was locked out of a car and they arranged for a company to come by and help me into the car. I was pleased with their service.
I was unhappy with what AAA did when I was in a minor fender bender and Better World is more environmentally friendly so, I decided to go with them. I bought the premium package which goes up to a hundred miles and last fall, when I was out in the Sierras which was 108 miles from Sacramento, our van broke down. I called Better World to file the claim and gave them the information. I arranged to have them pick it up the next morning so we didn’t have to just sit there and wait during the fall colors. And the next day, it was picked up. We only had to pay for eight miles worth so it all worked well. We were pretty happy and I love the fact that they also cover bicycles. I would highly recommend them and encourage them to support a green business because like ourselves since my husband and I are conservation photographers.
Better World Club was an alternative to AAA. Their enrollment process was easy and we have the premium package for two people. Then about five years ago, I had a car wreck and Better World Club towed me. We recently used the land map service a couple of times on a whim and everybody is very courteous and quick. Better World Club has a very nice group and they are pleasant whenever I contact one. Also, the cost I got with the quality of their service seems to be fair and I had a very satisfactory experience with them.
Better World Club has good service and I got the yearly contract with them. My car was not running so I called to file a claim for it and their reps came over and towed my car into the mechanic's place. Better World Club is very honest, they come quickly and I support them.
Better World Club Company Information
- Company Name:
- Better World Club
- 412 NW Couch St #100
- Postal Code:
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