Better World Club

The only good thing I can say is that they answer their phones. They will dispatch you to unreliable companies. These unreliable companies will cancel your call, without letting you know, and without letting them know. You will be forced to wait several hours before you discover what has happened. No one at Better World will follow up with the call or with the service. Zero accountability.

I've been a Better World Club member for seven years, and am canceling my membership now. Two weeks ago, I got a flat tire and because I didn't have a jack with me, had to call BWC for assistance. I had to wait eight hours before somebody finally showed up. This had nothing to do with the actual repair provider, and everything to do with BWC's dispatching.

I have been a member of AAA for many years. They are so reliable and are always accurate or earlier when responding. This is very in portent living in Orchard Park New York.(western New York near Buffalo). I worry about Debbie getting stuck or my daughters and grandchildren and pay for coverage for all of them. My daughters have had an incident that both had and we're so thankful to have AAA to rescue them. So worth it. I made myself the hero for something they had and took for granted.

I have had to call for roadside assistance several times and always had a negative experience. Agents often have poor English language skills and impenetrable accents, and/or are rude and abrasive, and keep interrupting you while you are trying to explain your situation. This morning was the worst. I had to call 4 times because I kept getting put on hold and after a lengthy wait, the call was disconnected. Each agent I had to deal with was ruder, less helpful and less professional than the last until I finally got a lady who was willing to help me instead of robotically reading a script and snapping at me. I ended up spending over 3 hours on the side of a busy freeway. Horrible experience, and unacceptable to leave a customer in a dangerous situation for so long. I joined BWC because of their green credentials but I may have to go back to AAA.

I had both Better World/AAA Memberships with their premium upgraded memberships. I let the AAA membership expire as I was disappointed in their declining customer service. With AAA, I was a member with them since the early 1990’s and with Better World for a single year. With Better World, they utilize a third party vendor to handle roadside & emergency calls. If there is a discrepancy in terms of your coverage, then the third party vendor contacts Better World’s Customer service to clarify your membership benefits. Problem is Better World’s customer service hours are 830am-530pm Monday through Friday.

When I had BWC, I used them twice; one for a disabled battery when the car was in my driveway; the second time was when I got stuck, off the road, in an unfamiliar area. The calls to them when I got stuck were ridiculous. I had to call 3 times before a truck was seen. Today, I mulled over joining then again, but they offer no advantage over triple A. I was specifically looking for discount auto repair, an oil change but the rep said that they offer none. AAA does offer discounts at Goodyear, but the GY shops, where I like are terrible. I'm better off searching for coupons for an oil change, tires, or the like. The BWC rep offered me no incentive to join them.

I renewed with Better World Club and they have a simple renewal process. I did request roadside assistance twice with them. One time, I was locked out of a car and they arranged for a company to come by and help me into the car. I was pleased with their service.

I was unhappy with what AAA did when I was in a minor fender bender and Better World is more environmentally friendly so, I decided to go with them. I bought the premium package which goes up to a hundred miles and last fall, when I was out in the Sierras which was 108 miles from Sacramento, our van broke down. I called Better World to file the claim and gave them the information. I arranged to have them pick it up the next morning so we didn’t have to just sit there and wait during the fall colors. And the next day, it was picked up. We only had to pay for eight miles worth so it all worked well. We were pretty happy and I love the fact that they also cover bicycles. I would highly recommend them and encourage them to support a green business because like ourselves since my husband and I are conservation photographers.

Better World Club was an alternative to AAA. Their enrollment process was easy and we have the premium package for two people. Then about five years ago, I had a car wreck and Better World Club towed me. We recently used the land map service a couple of times on a whim and everybody is very courteous and quick. Better World Club has a very nice group and they are pleasant whenever I contact one. Also, the cost I got with the quality of their service seems to be fair and I had a very satisfactory experience with them.

Better World Club has good service and I got the yearly contract with them. My car was not running so I called to file a claim for it and their reps came over and towed my car into the mechanic's place. Better World Club is very honest, they come quickly and I support them.