AAA Reviews

Have the premium membership and have tried to get my truck towed 6 times in the past month just to have them cancel last minute every time. Horrible. Just horrible. Have waiting for hours and hours various times.

AAA is ridiculous!! I pay for a service that they fail to provide. I have been sitting on the side of the road for 2 hours waiting for a tow truck they say they can’t seem to schedule because they can’t find one. Meanwhile, I have watched the truck at the gas station beside me get towed within 30 minutes of breaking down. They had no problem finding a tow, but AAA can’t seem to.

We've had AAA for years. This was not only the fastest arrival but the nicest guy ever. RJ checked my battery and gave me suggestions on how to get my car working again. From the time I ordered the tow to dropping the car off at the mechanic it was under 60 minutes. That's amazing service.

Please do not trust them with your life insurance or any other senior citizen benefit. They are not trustworthy! They can’t even schedule a tow!! Save your money and get out of their subscription!!!

Special thanks to Milo for his help in towing my sister’s van back home and getting us there safely. Super helpful and efficient!

Unfortunately AAA service has really gone downhill. I have had AAA roadside membership for several years and these last couple years it has declined badly. Today I called to have them come replace a dead battery in my car, which they have done in the past. And I would pay for the battery and lose one of my allotted tows for the year. Well after waiting for hours I called to see what was going on to find out that they don't do that in my area anymore and asked if I wanted it towed somewhere. Ya right! It was now 4pm on a Friday so there's nowhere to tow it to now. And were they ever going to let me know all of this?? So I just wasted the whole day when they could have informed me hours ago that they couldn't help me. So I don't think I will be renewing my membership. Another business that seemed to decline after the pandemic I think. Very sad because they used to be very reliable in the past.

Signed up for a membership because I was stuck on the side of the highway in 95 degree heat. Was told the tow truck would get there in 30 minutes. 2.5 hours later it came. Then was called I had to pay an additional 60 to start my service today. Then was called to say I had to pay an additional 64 because they would only tow it 5 miles or less. Then was told I only had THREE services left. None of this was explained when I signed up for this scam of a membership. Bought a new car a week later got 2 flat tires. AAA said 15 minutes I got numerous calls saying driver on the way, driver 15 minutes away, driver 45 minutes away driver 5 min away multiple times. 3 hours later tow truck came. Had the wrong address to where to tow it to so good thing I double checked. ABSOLUTELY HORRIBLE and unreliable. No accurate information was ever given to me.

My journey with AAA began around 11:30 Thursday, June 25, 2026. It is now after 3:30. Triple AAA was a part of my package when I bought a new vehicle from Hyundai. I’ve used AAA in the past and sometimes I’ve had excellent results coming in a timely fashion and other times they were horrible. Well this particular time on June 25 as I stated earlier, I called to have my battery charged. Well a non-fleet driver came. Very rude and nasty. HE had the AAA logo on the vehicle, but he was not a fleet driver from AAA. When he approached me he said he to needed my VIN number in order to to charge my battery, which I thought was odd. And I told him no. He said he needed the VIN number in order to charge the car he started, mumbling some nasty words, and I said to him excuse we were in shock.So this is my second encounter with him. He was not a fleet driver from AAA. He had AAA and another company name on his vehicle.

AAA is the worst roadside assistance company thus far. I waited almost 4 hours for someone to come when they told me it would take an hour and a half. Each time I called in they said 30 more minutes which turned into another hour and another hour and another hour. Worst experience ever. Not worth being a member.

Been a member for 40 years. Rarely had to use the service and when I have it has been great until recently. Twice in the last week I had to wait over 2 hours on a busy highway for service. I am currently waiting for service now 2 hours and 15 minutes and still waiting. Either the company is having a bad week or it has truly gone way downhill. Seriously considering canceling my membership.

They refuse to honor multiple requests to remove my family from their mailing lists. I don't understand how they think that continuing sending junk mail to someone who has explicitly demanded that they stop doing so is good business practice.

They got a star only because the lady who helped me cancel service was very pleasant. I will shorten this dramatically. First call for a tow for my daughter took them 3 hours to get to her. She was located in town at approximately 3:00pm perfect weather conditions. Second call for assistance 2 years later was for a tire change because her new vehicle was missing the jack. It was 5:30pm, perfect weather conditions and she was in town. She called me at 8:30pm to let me know she and my 3 grandchildren had been waiting for help for 3 hours [after asking why she waited so long].

I have been a member of this AAA Platinum for 30 years since 1996. Not only have I only use a service one time and it took three days to get my vehicle home while renewing yesterday I noticed that I had to check a box for motorcycle and pay more money. I thought this card belonged to me no matter what I'm driving? Now I'm being told that a flatbed is needed for a motorcycle. Well a flatbed is needed for my f-450 super duty as well. The representative tells me that my truck is not even covered with this crappy service so all these years I have been wasting my money for completely useless service. Never again will I stay loyal to a service who is not loyal to me.

AAA Roadside Assistance is worth every penny. They are fast, polite and get your car towed or Assistance you require.

I was a member of AAA for over 40 years. When I requested a tire change service, I was refused. I had requested service earlier. The individual who came out then became belligerent when my son came out of the house to observe. He went off on my son, saying why couldn’t a grown man like him change the tire. Well, my son was just visiting and didn’t have the tools to change the tire. The serviceman stormed away mumbling without changing the tire. I called later to request the same service, and AAA refused to service me, stating that they did not want to endanger the serviceman when he was the one that became belligerent. AAA believed the serviceman over myself, a long-time, loyal member. AAA did not take the time to investigate the incident, even though I had proof that the serviceman was in the wrong.

I signed up for AAA around 2015. I did not really use any of the supposed benefits, so I cancelled membership after a year or two. I did not realize that they were automatically billing me renewal fees; my fault for not reviewing my credit card statements closely enough. However, I did see at the beginning of June 2026 that there was a renewal charge on May 1, 2026. I called on June 4 and was told the charge would be removed within 2 weeks. It was still there as of June 22, so I called back. I was then told that the request for a refund was denied because it was past June 1, one month after the charge. I was not even notified that the refund was denied.

AAA is by far the worst towing company to exist from not being able to help me the night of my wreck to not repaying me for the tow truck. I had to call that night and now telling me they can’t wench a truck up that has a front tire messed up. How do these people make money you ask? They take your membership fees and do nothing for you ever, if they can’t get you out of a wreck what are they even here for? An embarrassing slow un-needed company.

I would give 0 stars if I could! LITERALLY LEFT MY SON ON THE SIDE OF THE HIGHWAY AFTER AN ACCIDENT IN A DIFFERENT STATE!! They refused to tow his vehicle after they responded because of "how it looked after the accident". WTH?!?! We have been loyal customers for many years, but NO MORE!!

I had such a horrible experience with AAA today. Needed a tow for a flat tire (no spare) and could not seem to get through to a person. AI did not seem to understand what I needed. If you can’t get to a person what’s the point of having AAA? They owe me $175 for a tow. Are they just using AI now with no real people?

I have now been on the side of the highway for 8 hours. All because I have a trailer and AAA seems to be confused as to what to do about it. I'm canceling my membership and would urge anybody thinking of purchasing it to look elsewhere.

Peter gave good customer service! He was very prompt and friendly!

Long time AAA member, but today I was sadly disappointed. Car stopped running in turning lane. I called AAA, and the first agent was totally incompetent. After carefully spelling out city and street location several times, he confirmed that request was in the system. A few minutes later, I received a call because the pick up location was apparently over 250 miles from the drop off location. The first agent had the address totally wrong! Finally, request was made to the correct location, and I received a confirmation text. Followed up by a text stating that the request had been cancelled. After that was straightened out, I received a text that the driver was at the location. No driver to be seen. AAA had sent him incomplete information. Fortunately, the driver called me directly, and we worked it out. The driver was great - everything else about the experience was terrible!!!

AAA is a waste of money, my car wouldn't start and the customer representative recommended a shop she said id get a discount from. I didn't think this shop would be to far away, she did tell me how far but she left out the part where id be paying extra for the tow which is supposed to be free with my membership. So I get sent 30 minutes away from my location and 40 minutes from my home which I now have to Uber too to go get the car, so that's even more money AAA is costing me. Then we get to the shop and because AAA doesn't know the prices of the shops they work with I was charged 140 JUST for diagnostics. So before my cars even looked at AAA has cost me 200 dollars when triple A is somehow supposed to be saving me 200 a year by having them.

I had some trouble with my Nissan Juke today near Durham/Chapel Hill area I believe, but I had a great experience with Leonard (I hope I spelled it correct lol). He definitely was very helpful, he took his time to explain everything the right way, very polite and kind as well. I’ll definitely give him a 10/10.

I was stuck out in the cold at my job late night, they would not come and tow my car. They told me it was out of their jurisdiction. Bottom line is, I had to try to get reimbursed, I did all the paperwork. They never reimburse me. They kept telling me basically giving me the runaround, I would never recommend this company to anyone. I'm out three hundred and seventy five dollars 375$$.

Have called several times. Have a bad battery. Wanted replaced. First guy came and jump started it. Did not test it. Said to keep running for up to an hour. Didn't put in new battery. Car went dead after driving it for 40 minutes. Called again. Second guy came. Didn't know what he was doing. Came without a battery. Left abruptly. Treated me badly. Called again. Got customer service. Dajana with customer service very unhelpful. Asked for supervisor. Got Octavia. She wanted to argue, but did make an appt. For next day for them to install a battery. Window of 10:30 to 12:30. Next day No show. I called again. Spoke with customer service this time Sabrina. Sabrina said Octavia never really made the appt. Sabrina put in for another service call. No one came again.

I called to get help planning a cross country trip via train. The person I spoke with ,Shawnta **, was absolutely wonderful. She answered every question, and provided every option available. She was polite, kind, and made the experience delightful. People like her are the reason I have been a AAA member for 30 years.

I am a 66 year-old retired custodian of 27 years. I am disabled in my shoulder. I tore my rotator bone out of my shoulder which left me 7% permanently disable. I purchased a premier RV membership last December AAA. I have a car. I have a motor scooter and I have a Harley Davidson sportster. I live in West Kentucky. The borderline of Tennessee is not about 25 miles away. Or I should say 5 miles away from the Tennessee border. I have lived in this area all my life. It’s West Tennessee and West Kentucky. I live in Kentucky. A good friend of mine and I he’s a 85 year-old Vietnam veteran. He is decorated.

I called at 3:45 pm. I was told the tow would be here at 4:45 pm. Then I was told that the driver would be here in another 30 minutes. At 6 pm, I was told that they would be here in 30 minutes. At 8 pm, I got a call that it would be at least another 1.5 hours. AAA is useless. I'm going to cancel my membership as soon as I can. I've been a customer for over 10 years, and their service has gone dramatically downhill.

Your automated system makes me want to cancel any business I have with this company and I'm about to. Absolutely ridiculous and pointless. It would be one thing if it actually worked right or was actually beneficial instead of pissing off customers that then take it out on actual live agents. Do better.