AAA Reviews

AAA has really fallen behind and are now awful! 2 roadside assistance calls, 2 dead batteries and I’m stuck with a dead $285 battery in my garage. No response to multiple emails and no return calls from management. I cancelled my subscription. Terrible.

Put in a service request for lockout at 10:14pm. Get text message someone will be there at 10:56pm then text message then 12:38am then another text saying they still have no provider at 1:22am. You stranded you're just going to be stranded. Find someone else besides AAA. They don’t even have curiosity to call.

On July 6, 2026, I was driving my wife and four grandchildren through the Texas panhandle. We had visited Capulin Volcano near Raton, New Mexico, and were continuing our trip, scheduled to stay at a motel in Dumas, Texas. A little before 3 PM, as I approached a traffic light in Stratford, Texas, suddenly my oil pressure light flashed red and as I slowed, the car shut off. I was able to restart the car and slowly drove the vehicle into a PILOT service station at the intersection.

Expected more more AAA. Their app and website does not work even when you click on upgrade button. Their customer service do not respond when you contact them through their app or website about upgrade. Here I am trying to give them more business for roadside assistance, and they don't make it easily accessible. Very disappointing.

Worst service ever! Had to find a tow truck on my own and call them with the number. Then there’s a $255 co-pay that I wasn’t aware of and have not had in the past. Was told that regions are different. Will cancel when I get home. Been a member for 23 years.

Five hours -- five HOURS -- to get a .9 mile tow from this inept "service". That's not even the worst, most incompetent part; had they told me it was going to be five hours from the start, I could have made decisions, but no, they initially told me 50 minutes. Then called to cheerfully say it would be another two hours (so three hours instead of 50 minutes while I'm sitting by the side of the road, in the sun, with my dogs). Then some tow driver called promising to be there in 35 minutes, never showed nor answered his phone again, so two hours later they dispatched a whole new driver, and while that eventual guy was great, I'd now wasted the entire afternoon of a workday on this utterly useless, indifferent and wildly incapable company.

I would take away the 1 star if I could. My husband recently died in his car in a parking lot. He was found days later. I was notified of his death and that his car had been towed. Of course, I did not want to drive his car after my husband had died in it so I call AAA to tow it for me. Well because he died and this was his car, we each had our own, they said that they would not let me use our AAA towing service. I have called for tows over the years for him and had his car towed no problems. Because I told them he had passed away they decided I could not use our AAA service. I could not believe that they could be so unkind and thoughtless at this time of need. I canceled my account with them and had to clean the car and drive it off the lot myself. I would not subject our children to having to deal with this. It was truly awful.

My accident happened at 5:35p south of Atlanta. Before even dialing 911 I used the app to request a tow. FIVE FULL HOURS LATER the truck finally appeared. The app kept lying to me, always only 35-40 minutes away. I eventually got thru to a human, they were sympathetic, but COMPLETELY INEFFECTIVE. I didn't get home until after 11pm.

I just became AAA member. I used the service and the driver that came out was unprofessional. He tried to pressure me into using his service on the side to patch my tire rather than take it to the dealership. He made fun of me and called me names. I’ve spent the past two hours talking to different departments AAA and I do not feel supported. It was a horrible experience and I don’t feel like they’re taking seriously

They cheat their customers. After years of using them I can’t deal with it anymore. I switched to Geico and saved $500 a year yesterday and got save coverage and better service.

I had Premium coverage for 10 yrs plus and it was decent. Got denied a tow last year that ended up costing me about $1800. Was denied saying vehicle has been modified yet the truck is much smaller than Sprinter van or RV. The phone call after it just seemed like a cop out and seemed fake. Honestly can't recommend AAA anymore at all, find another roadside assistance company.

Triple A screwed me as a senior citizen! I broke down on a freeway, called triple A and I was towed 35 miles to a AAA service center that was not open! In fact, there was a AAA service center within the town that I broke down in and was open at the time of the service call! I was charged over $250 for the tow. I complained to AAA about the charge and was told I was entitled to receive reimbursement. When I submitted the reimbursement form it was denied because I didn't have the original receipt. There is no possible way for me to have an original receipt since the company that did the towing is located in another state and all correspondence has been down by email and phone.

I was a AAA customer for 20 years and I never thought I would be treated like a thief without involving private issues. Because of legal issues I hired an attorney. AAA are just trying to justify not fixing my vehicle which not my fault and then they could recover the cost from the other insurance.

I pay for the top service from AAA for me and my family...$500 per year for the past decade. When I needed them to service my son in an emergency after an accident, they REFUSED to service him. I had just paid a renewal for another year...but I cancelled it. I can't believe the deplorable service from such an American trusted name.

The worst. 8 hr. Wait. Had to leave car. Lies lies lies. We understand was a standard answer. Absolute worst ..YOU SHOULD BE ASHAMED OF YOURSELF...THEY had the gall to send me a survey..Get out of the TOWING SERVICE.

AAA is absolutely terrible. I called for service and specifically told them I needed a flatbed for my 1982 Fiat as it is too low for a standard truck. They finally showed up after two hours and sent a regular truck. Customer service hung up on me when I called to get right truck. Phone service is AI hell. People just don’t care. Total waste of money!!!!

I've been with AAA for a couple of years now, up to now I thought they were good. I noticed on my dash that my battery was low so I bought a battery and where I bought it they would not install it. So I decided to call AAA and have them come out and put the battery in when customer service called me they asked me if I needed a jump, I said no. I need the battery replaced, but I have the battery. She stated, "We do not install third party batteries in cars." I proceeded to ask her how much a battery would be if I bought it from AAA and had them come out and she could not give me a price. Honestly I did not have a problem taking back the battery that I just bought, but I wanted to know how much AAA's battery was, I didn't want them coming out here and charging me an additional $300. So when my membership is up at the end of the year they're out!

I sat for 8 hrs and AAA Plus was worthless!! Very poor business practices!

My daughter's car broke down during rush hour traffic on interstate I-65 just north west of Indianapolis. This is a heavily traveled interstate by semis between Indianapolis and Chicago. I have my daughters in my AAA. They called to get a tow and were asked if they were in a safe place. They definitely said no they were not in a safe place. It took almost 3 hours for a tow truck to show up. What was the purpose of asking if they were safe. why didn't a different AAA driver come get them and take them to the closet restaurant, gas station or rest stop while they waited. They called AAA a couple times to check on times too. Very disappointed in AAA lately. Customer service is not a priority. Mostly want you to talk to an ai chat assistant. And if you talk to a live person they are slightly snarky undertoned and certainly not concerned with client safety. I canceled them after that. I won't do it. There's other road side assistance choices.

I joined in 1998 but after the other day when we needed them. They left my wife stranded for 5 hours in the Texas sun promising someone was on the way and then didn’t show up at all. We had to call a local tow ourselves. Never in my lifetime will I ever use them again.

Literally wow. RJ and Mark Thank you for blessing us. They gave us the most amazing gift of service ever. We just backpacked from Big Sur so as you can imagine I was exhausted. They took me all the way to La County from around Cambria. Sweetest people ever and the transfer was safe as can be. Thank you guys!

This is the worst company at customer service I've ever dealt with, and I'm paying them a lot of money. To start with, no one answers the phone. You are left on hold forever. If you are allowed to leave a message, you might get a callback in a few days or you might not. When you eventually end up talking to someone after repeated calls, they sound helpful and seem to want to help you, but they always tell you that someone will get back to you. No one ever does. Emails never get replies so that doesn't help either. Should I mention that if you are using them for roadside assistance, their response time is also hours. Save your time and money and go elsewhere.

I love AAA and Cincy Fleet Towing. The driver for Cincy Fleet Tow was quick to assess the situation and got my car drivable again, free of any out of pocket charge! He made my day and I'd recommend AAA and Cincy Fleet Towing to everyone.

Car broke down in an undesirable neighborhood. Expected me to hang out. Been a gold member for nine years. Had to get a tow on my own. I told them I left to catch a train. No exceptions could be made or they lose their job. I won’t renew!

On 7/22/26 I had a blow out on my personally owned Delco dump trailer. I am 71 yrs old and have a very bad back. It is 101 degrees out. I am unable change the tire. Very confusing staff. Not a good experience and def not a plus for their business. Probably start researching other alternatives.

Jessica ** Policy Specialist, gave me awesome customer service skills yesterday in assisting me in getting me a repalcement card for my wife whom lost her card. Jessica was very professional the entire time we communicated. God Bless You and Family Jessica. Keep up the excellent work you do.

Nasty service by the staff. They charged me the membership and an extra amount for same day service to then tell me that my vehicle wasn’t covered by AAA.

Beyond the best experience I have ever had, AAA is and should be 5 star rated company. I've been a member going in 5 years and they helped me more today than ever, took me to Mavis Tires to get my vehicle new tire, and Mavis tires were too full to service me, they were able to take me to the next available shop. They were polite and truly genuinely professional and sincere into helping me, my tow truck driver name is Omar. The best guy I've interacted with, thank you AAA for all that you do. God bless, stay safe

Daniel from Groton Connecticut was the best roadside assistant in history!!! He made it easy for me and kept me safe!!! We need more people like Daniel **.

Terrible customer service. Cancelled our roadside assistance because my husband had to get to work and I was left standing with the car. Even though the car is in his name, we are married and I had his license, the registration and he had added me to the account, but he was not "present." Watched the tow truck drive right by. Absolutely terrible customer service and zero compassion for people. We had joined a few days earlier for $180 (car wouldn't start and they take advantage of you)! What a waste of money!!!!

AAA they done a great job taking care of me and getting my car towed to a service facility.

I paid for AAA for 10 years. This is the first time I have needed them in that time. The first driver showed up and destroyed the entrance barrier for the garage. He didn't have the clearance to get my car. On day two, no one showed up or ever called about the pickup. I called AAA no short of 10 times - the three times I got a human on the phone, two of them said they have no answer (can't reach local tow service) and the third one hung the phone up on me. Service cancelled and I will manage my tow needs on an on-needed basis.

AAA obviously thinks that when you called them and they don’t show up that still counts against one of your times or uses I’m sorry that’s piss poor Service and that’s beating people out of money. You won’t get any more of mine.

I recently had my car break down on the side of Interstate 75 (around 2 PM). I called AAA and they said that they would have someone out to tow my car and that the driver would call me. Neither of these things happened. After many phone call to AAA I had to have friends that were over 50 miles away come and pick me up. The AAA driver called me around 2:00 AM saying that he had arrived. AAA response to my roadside emergency is completely the opposite of the good service they claim to have. DO NOT TRUST AAA, THEY LIE!!!!

If I could give a half a star, I would. I paid my car insurance through my bill pay online banking, as I do all my bills. This particular bill was paid the same time as all my other bills and I get a text message from the agents telling me that my insurance was going to be canceled if I didn't have my payment in within a few days. I checked my bank account to see if the check had cleared, and it did not. I called AAA to see if it was floating around in their mail somewhere, and no one could find it. I was not about to pay Triple-A twice, so I canceled my policy and went to a cheaper insurance agency.

I’ve been paying the company for over 15 years without ever using it, but when I finally needed to call them, I ran into endless obstacles. The app is full of glitches, and the system actually hinders you instead of helping; customer service is absolutely abysmal—I’ve essentially wasted my money for the past 15 years. To sum it up: I filed a claim—which took two hours just to submit—and then waited another three and a half hours. When I called customer service, they told me they didn't know what was going on and couldn't locate the tow truck driver. In the end, I couldn't use the service even once after paying for 15 years. Horrible, terrible customer service—they have no clue what they're doing and don't know how to resolve issues.

AAA DMV services cause $154 over payment. As a qualifying individual with a designated Disabled Person/Veteran status, I am legally entitled to a complete weight fee exemption for my pickup truck under California Vehicle Code (CVC) Section 9410. My vehicle’s unladen weight is 5,246 lbs, which places it securely under the statutory 8,001-pound threshold managed in the CA DMV Weight Fee Exemptions Handbook.

Terrible customer service they refused to tow my truck.. And hung up in my face. I would avoid this company at all cost. They suck and my State Farm towed my truck no problem. So they are completely incompetent and worthless. The lady was an idiot on the phone. She was just too stupid to answer my questions so she hung up. What a waste of space. These people shouldn't even be in business. Trash.

AAA has given great quotes and when you speak to someone they are amazing. But this new AI system they have needs to go out the door. When someone pays between 3 and 4,000 a year for insurance I expect a human to answer the phone. I expect a company that makes billions that keeps billions in their pockets from wrecks and people not having wrecks should be able to answer a phone when people are working from home. AAA can do better specially when they offer great deals and great opportunities for people.

I called at 10:30pm at 11pm they said there was a tow on the way. We found out over an hour later it was declined. Through the tow company when we called not even through triple A. Our car was parked in a bad spot and underivable. They told us to text them saying it was the most efficient way of getting a tow. With them taking forever to answer. Triple A is the biggest waste of money ever. Do not get it.