AAA Reviews

Renewed my membership for myself and family. AAA member for decades. Never received new cards. All information had to be re-entered on awful website. My insurance was not recognized. The insurance section was very questionable (Terms of Service). All in all a cumbersome and glitchy process. I never had such issues. What’s up with AAA?

Called AAA about 5pm the first time. Give clear directions. Called 3 more times before I was told the driver couldn't find me. I asked for the driver to call me. He did call me at 2:20am and wanted to know were was my car. I never answer his question just hung up. I was on the highway with truck and cars driving 70-80 miles per hour. I felt my life was in danger. Manager just said they didn't have anyone to help me. I pay premium for service. Worse experience

I have been an AAA Premier customer for years, covering my family and me. It USED TO BE that they were quick, efficient, and helpful. It turns out that after a long time without needing roadside assistance, we had 3 instances in the past year, and all three situations were TERRIBLE. This app-based, automated system is deficient in every way that serves the customer.

I have had a membership at AAA for 13 years and I have had enough. I had the membership mainly for their 24 hour Roadside Assistance. When they switched over to an app based system, I tried to be patient but it is a ridiculous system. When I am stuck while traveling and I want to be able to talk with a live human not depend on some computer. When we first joined 13 years ago, my wife was a bad part of town that was not very safe when she broke down. When she called AAA, she spoke to a live agent who stayed on the line with her until help arrived. If that same scenario played out today, my wife would be on her own! I have canceled my membership today because I firmly believe that AAA has become about money and has forgotten how to be human!

Dear AAA Customer Service, I am writing to formally complain about the handling of a previous AAA service call and the subsequent failure to correct the issue after I reported it. I contacted AAA for assistance with a tire replacement. Unfortunately, the technician did not properly complete the service, and I was dissatisfied with the work performed. I contacted AAA to report the issue and was told by an employee that the matter would be investigated and that my service call would be restored to my account. I relied on that representation and reasonably expected the issue to be resolved. However, several months later, when I needed a battery replacement, I was informed that I would have to pay for the service because the previous service call had not been restored.

I have had a AAA membership for over 30 years. I haven't used it often but this past weekend I was broken down with my daughter in a bad location in my daughter's car. The MA State Police said we had to be towed immediately and they called for a tow. AAA will not reimburse me because they weren't given the opportunity to come out first. I guess we should have endangered our lives waiting for them to answer and give a response time of 30 minutes to 2 hours!

Worst ins ever. No one does their job there. They never call you back. They take your money and they don't care about the customer.

I was in a car accidents that was not my fault and they were supposed to tow my car from my home to the shop. 6 hours later and they still haven’t showed up. The supervisor told me to get a private tow and basically just said too bad. I have been a car insurance customer for over 15 years and have had roadside assistance for even longer. They have also left my under age son on the side of the road when his car broke down for 4 hours until my husband had to come and rescue him. They have really gone down hill.

AAA Completely Failed Me After 20+ Years of Loyalty. After more than 20 years as a AAA member, I can honestly say that AAA has completely lost my trust and respect. It took them less than two days to destroy a relationship that took more than 20 years to build. I called AAA on Sunday afternoon because I needed a tow. What followed was an absolute nightmare. They scheduled me, rescheduled me, and rescheduled me again throughout the entire afternoon. Eventually, they admitted they had no one available to tow my vehicle that night. I was then promised that someone would be there Monday morning, first thing, between 8:00 and 10:30 AM. Of course, that didn’t happen.

There is no customer service. They like to confuse you with multiple bills and then the information on your website account is also totally different. In the 20 years I have been a member I have used the membership 3 times for flat tires. The most recent on a bridge and I could not get through the robotic system because the bridge DOES NOT HAVE AN ADDRESS. Just a name, and the robotic system cannot handle that. Calling gets you mixed information with constant suggestions to use the website or app--since you've already done that and couldn't get help it's so ridiculous.

AAA the worst. My wife had flat on busy road. The guy sent by AAA arrives and says he does not have the tools to change tire and leaves. AAA does not respond. Desperate wife calls me. All the tools are in the car and I changed tire. AAA sucks.

This morning, I had an emergency while driving on the freeway. My front left tire suddenly started losing air very quickly. I immediately exited the freeway and safely pulled over away from traffic. I called AAA Roadside Assistance, a service I have been a member of and paying for for 23 years. AAA sent a technician to assist me with changing the flat tire. When the technician arrived, he attempted to lift my work van using a two-ton jack. However, he barely attempted the job before telling me that his jack could not lift my vehicle and that he would have to contact AAA for additional assistance. After waiting, AAA customer service called me and informed me that they would not be able to complete the tire change because my work van was fully loaded with tools and materials and was supposedly too heavy.

I have been waiting 2 hours for a tow truck that’s been dispatched from the same city I live in. I’ve called AAA 3 times & gotten excuses but no results.

Took them hours to tows. AAA is not the same as before. Must find another company.

DON'T CALL THESE PEOPLE! ERIC VERY RUDE! I was left on the side of the road for 4 hours in a bad neighborhood. If you are elderly, do not call them. I was scared to death and they never showed up!

If I could give zero stars I would! Waiting over 2 hours for a tow. Have been given multiple times for pick up, yet here we sit. Called and spoke with representative who said they are busy. I’m sorry then how could you give me 2 estimated times? This is not the first time either. First time was a 16yr old waiting till I could get there. I am so over the price you pay for below zero service!!!

NOT WORTH IT! What a total waste of money is this membership. Spent hours waiting for a tow truck, getting messages about how the AI texter was communicating with "the team" and claiming that someone who was responding to the service request would be in touch soon with a precise ETA. All the while, apparently there was no response to the service request for at least 3 hours but they made it seem like there had been someone dispatched so wasted all that time waiting for nothing. When I finally cancelled and called a local tow company it took just 13 minutes for the guy to arrive. We are CANCELLING.

I've had to rescue my 89 year old parents from the roadside twice in the last week. They are 15 year members of AAA. They called both times and when they called to follow up there was no record of any service being requested. I called during the second incident. The call ended with a text to me, but no verification of service being provided. I called a local tow company. $140 to tow this second time. I changed the flat tire on the first call. No need to pay for a service that doesn't show. Could have saved many $$$ over the years.

Flat tire taking a handicapped lady home. I pulled off the road in a dark area. Only place away from traffic. 1st AAA lady that answered from Calif said someone would be there within the hour. No one came. I called again, got someone from Texas. I ask for a representative from Pennsylvania! But she said she could help and would call and garage. She'd call back. Nothing.. 3rd call finally the lady connected me to a Pennsylvania representative. Who said Noone was available until 7am when the garage opened. There were many garages in the area! Noone came we were scared and tired soo tired waiting in my small car.

Previous year and 2026 Promo are only scam. Previous year cancelled for same issue now again..Beware of this company. Promise a discounts or promos and at the end just don't applied.

Overheated on Turnpike. Called the AAA roadside assistance phone number. Agent informed us that a tow truck would arrive within an hour. We received text message to confirm the service tech and their scheduled arrival. We waited patiently and no one showed. We called assistance again only to be informed the AAA doesn't cover the PA turnpike despite the PA turnpike website directs stranded travelers to call AAA. The customer service rep (Kyle) was rude and unwilling to help.

I have 4 vehicles and in the past 2 years have contacted AAA for multiple issues, all of which they have failed at. I'm currently sitting on a dangerous highway for 2 hours and they can't seem to figure out what to do. Not once in the past 5 calls, has AAA known what to do.

This is the worst roadside assistance company. They will lie and tell you a tow driver is coming and the driver never shows up. Being a female with small children, I would never trust this company.

I pay extra for recreational tow, and have been left on the side of the road twice now!! Unbelievable, they done have proper equipment to handle most jobs! I have been a loyal costumer for over 5 years, and it seems to get worse every year! Very disappointing, not good business, I feel scammed!!

A awesome young man came to tow my truck. He was amazing. His name is Toby. I was so sad. And he was so patient and kind. He calmed me down with kindness and mercy on me. He gave me great tips, told me about a problem I have with my truck. Had a great smile. And very professional. For anyone needing towing service. I sure hope you get blessed and get Toby. Your experience will be great. I hope the rest of AAA crew is just like Toby. A great young man.

AAA horrible automated phone system said we hadn't paid when we had a current card. We had to abandon the car and wait for normal business hours. During normal business hours, they finally dispatched a tow truck which didn't arrive when promised. Finally 2 hours later, tow truck arrived.

Best of the best. Always on time and get us back on the road. AAA for life. ❤️

AAA left my disabled husband and my dog literally stranded yesterday (August 20, 2026). I have been a Premier Plus member with AAA for 20 years, I am BEYOND disappointed. AAA has become a sugar coated, b.s. dream of help during one's darkest hours. Now, just another corporate lie given to loyal members to keep the membership fees rolling in.

If you ever need your IDL, have Miss Shermone ** help you out! She was very kind, patient, interactive and made the entire process so easy and quick for me. Amazing experience! Thank you, Shermone!

If I could give 0 stars I would. This company is terrible! People there if you can even talk to them don't seem to ever have correct information on number of tows, good tow companies, very rude do not care attitudes. Not worth what is paid at all. Am cancelling service membership next week and will never return nor will I ever recommend them as an option to anyone. They should just go out of business being as terrible as they are.

I was Test driving a car. The paper thing dealer plate paper fell off the car. I got pulled over. Got a stack of tickets. I was first on the phone with a wonderful lady who was doing everything in her power to help me as she understood the situation and desperation I was in and all I needed was the model of the car. The lady said, "No problem. We're going to take care of you. When you call back it's going to pop up from where we're at," which was all I needed to provide was the model. I had to hang up to get the model. I called back and the service was terrible. They would not help me at all then sent me to a private service that quoted me with the "AAA discount" $314. They even said that the first lady is going to get in trouble for trying to actually help me. I even told her I would get back to the car with my member card and nothing.

It has been 3.5 hours. My daughter on the side of a busy Hwy 690. The AAA call center is good for **. They could not find a tow truck. One will be dispatched in an hour. Confirmed! Not bad. 100 degrees out traffic pulling into the oncoming traffic....Sent truck wrong state. Wrong ....

The MVD service department 7th Street in Phoenix is stellar! Our family have conveniently at least 3 times this year. Each time Anna and Heather have provided excellent customer service, so efficient and helpful. Thank you so much for this wonderful benefit!! Excellent customer service.

M-106-Matthew M with Toupin Towing and Recovery Inc was arguing with me about the color of my vehicle when there's also a plate number, make and model provided also when making a request. He was rude.

I have had AAA for the last 6 years and never had issues. This past year, they are the worst. They now limit the number of calls you have in a one-year period. Their customer service is terrible. They accuse you of not being with the car when you are and refuse to fulfill the services promised. I will never purchase AAA again, and I will never recommend anyone else purchase it either!!! WORST SERVICE EVER!!!!

Honestly, very shady practices. To sign up it's easy, to cancel or change anything, they put you on endless holds hoping you get fed up or they hang up on you.

As we all know... Companies are just NOT what they used to be. Services provided by AAA were once reliable but as years pass so does their reliability of handling your roadside assistance situations. BOTH TIMES AT SERVICE ATTEMPTS WERE FAILED BY AAA. Because of simple things like not being prepared with the right equipment. In this kind of business, I would think you would be prepared to deal with the makes and models of the many different vehicles. NOT give us excuses every time AAA fails. Which is 9 out of 10 times. And reaching out to customer service is even worse. They're only happy and helpful when it comes to collecting annual dues. They are trained with excuses as to why they couldn't help but at the same time counting the service that couldn't be completed against your call.

Horrible service. Requested a roadside service, after welcoming me and my premier status of 29 years, they asked for pick up and drop off and promoted me to pay $100. Paid the $100, tow truck shows up, loads the car and thrives tell me, "I’ll see you at your home." Half way home he calls me and tells me, "Your membership is classic and we can only take your car 7 miles." Turns out AAA changed my status from premier to classic while dispatching the contracted driver. SHADY, SHADY, SHADY company. Will never use them again.

I have been a AAA member for 21 years, and this has been one of the most frustrating experiences I've ever had with the company. I live in Fort Myers, Florida, where the heat is known to shorten battery life. My AAA battery was less than 2 years old and is supposed to be covered under a 3-year warranty. When my vehicle wouldn't start, I called AAA for assistance. The first technician tested the battery and told me that because the battery was discharged below a certain level, he could not replace it under warranty. I contacted customer service hoping for assistance, but they were unwilling to help or offer a reasonable solution. AAA then sent a second technician who told me that testing the battery would not be accurate because it was too drained and suggested that I purchase a battery charger and charge it myself before any warranty determination could be made.

Me and my Mom was in her Car when it broke down. My Mom have the membership, so she could no longer wait for a Tow Driver had to get home to take her meds. So I waited probably over 1hrs. Driver gets there because my Mom wasn't with me, he refuse to tow her car. We had to leave it in a not-so-safe area. Hopefully it is there in the morning. AAA Suck. I will never buy a Membership with them again.