AAA Reviews

Today, I learned my AAA membership was canceled back in March of 2026. I received no notification and only became aware by going to the AAA office in Glendale, CA to question why my AAA app signed out my account. The office was not able to assist me in resolving the matter but, informed me that my membership was canceled due to bad conduct. I regretfully took out an auto insurance policy through AAA in December of 2025. Because numerous mistakes were made by the agent, I issued a verbal complaint which is my right. In addition to that, I encountered an extremely unprofessional and extremely rude experience with two ** women. After speaking with the manager of the Burbank branch, a very nice ** Woman, all was clarified with my policy and automatic payments have been taken out of my account each month. We live in a age when complaining, especially when you're right is held against you.

They will cancel your policy and not tell you directly, only through their app, which we did not receive notifications from.

AAA reps follow a script. They tell you help will arrive within an hour. My hour turned into five hours. I ended up paying for a service I pay a membership for to get for free in the event of an emergency. Rethinking renewal!

Sat. May 9th 9 pm. Dead battery at Oakland Airport. Call AAA. Get a recorded voice. Can't convey where I am or the problem. Sends me to a text link. I struggle to fill it out, hit send. No confirmation it was received. Luckily, a good Samaritan with jumper cables comes along. Gets me started. Then I'm unable to reach AAA to cancel. Give me a live person to talk to!

In the past year I had three experiences where I tried calling AAA, or another family member did. Each time we had to wait more than 3 hours stranded in the middle of sketchy areas. After leaving my 90-year-old mother stranded for over 3 hours that was the last draw... The agent have enough nerve to say do you want me to schedule the pickup for tomorrow.. I said I'm not leaving my elderly mom abandoned until tomorrow to wait on you guys. My family and I will no longer use AAA.

Keys locked in truck, called them, they were decently quick, but WOWZA! They’re expensive! Better just going with a local towing/repair company that has locksmith. I called and they were half the price and they had good reviews. I appreciate the time and how quickly it was done, but for the amount that it was is absurd.

This experience goes far beyond one bad towing company. Companies like this are small operators that only continue because major brands like AAA continue giving them the opportunity to represent their name and service standards. The most disappointing part of this entire situation is not just the towing company’s behavior it is AAA’s willingness to partner with and rely on providers that operate with such poor judgment, lack of compassion, and complete disregard for customer safety.

I accidentally locked my keys in my trunk while loading packages late in the evening. I immediately called AAA, filed a report and was notified they were working on it. I was out of town and single. I waited outside of the restaurant where I had met friends for dinner, and it started to rain! 20 minutes later I was told they couldn't come at all until the next day. AAA asked several times if I was waiting in a safe area! Did they expect me to stay outside of a restaurant, that was closing, all night?? I ended up getting someone on my own and paying a LOT OF MONEY to get my car unlocked. I will NOT RENEW my membership. This is completely unacceptable.

This is the biggest SCAM ever perpetrated upon the American driving public. Their automated voice maze has lengthy hold times. They rejected our claim to be reimbursed for an emergency tow. We've been members for 8 yrs w/o any claims. We will not be renewing our membership.

Called roadside assistance for a dead battery. The tech jumped the truck then installed a positive battery terminal and fried the truck's computer control module. The truck was towed to the dealership where it was diagnosed and the module could not be found anywhere. AAA did not help at all. The truck was at the dealership for months so we incurred rental car costs. I ordered a third party module that never worked right after installed….Engine light comes on with multiple error codes. AAA said it wasn’t their fault and closed the claim we had opened with them. The problem started with them jumping the truck so they were at fault. Not sure what to do at this point. I would like to reach out to upper management but every time I tried I got nowhere. They lost us as a customer and I lost all respect for them as a company.

SHOP PRICES!!!! I paid $59 for a 1-year service. Received my card today with the wrong name on the card and a price of $32. When I called, I was told that was the online price, not the mail-in offer. Nothing can be done to correct the price difference. 😡

Make sure your driver is towing or guiding you to a AAA approved shop. Take pictures of your vehicle including tires before you leave for the shop. Our tow driver did not put on our spare tire. He said it would be better to take it to a shop that could repair the tire. So he filled the tire and we followed him to a nearby shop, which turned out no to be AAA approved. They said they could not fix the tire and wanted us to buy a new one. My husband did not want to buy tires from them so they put the spare tire on at a cost of $30 to us. This would have been covered under AAA if our tow driver would have changed it in first place. In the process our lug nuts on the changed tire were traded out. We did not have pictures of the tires before they were changed so the shop would not replace with the original lug nuts.

I KEEP GETTING CHARGED! I enrolled into AAA on a discount and was immediately charged more money after 6 months I canceled my membership. And I was charged again! I called to cancel the membership. The next year. I was sent cards in the mail and charged again! The next year. They send me cards. I call in to make sure that I am not being charged. I was told I'm not on AAA and I'm not being charged and they will make a note in the computer, I was charged again this year! Having to call and ask for a refund and I'm being told it may take months.

I wanted to write a review about AAA. For years we had a AAA Roadside... Initially when we joined it was $50 a month 7 years later it was 5 times that. So we canceled it. We currently have an auto loan with them. They are very non customer oriented in there overall service. Slow, impersonal and difficult systems to assist a customer.

Having been a long time member of AAA, established in IL, using my membership in Trinity FL for inquiries is typically a nightmare in customer service, as typical, I cannot even get a question out with an agent who has been less than friendly. It is leading me to rethink my membership renewal later this year. Greatly disappointed and frustrated.

Today I ran out of gas, along with losing my wallet, cash, cards, etc. I've had AAA for 5 years, I have them basic membership and I never called for service, while also religiously paying my membership dues. So today I called with a request for gas and explained that I'd lost my wallet and everything in it! The woman's name was Kimberley and she said no problem, you and your family have been great customers! No problem, we can give some gas at no cost, even with your classic membership. I was so thankful!.... Then I get a call back from her, saying oh no, we've changed our minds and now we're not going to send you gas now... I asked for a supervisor, his name was Gabriel (also wouldn't give his last name or his direct line.)

Too bad I cannot rated -100 .. AAA member deals are scammers, liars!! I purchase tickets for San diego park and was told it was going to happen right away I was at the park, after I submit payment I received an email stating tickets were going to be deliver the next day.. I was furious. I call and spoke to the lady who apologize but was not getting an answer, I purchase tickets at the counter and my family went in, I stay in the phone and after about 1 hour they send me the email with the tickets, I explain and explain it prior and they said they will do everything to see about changing dates or refunding due to misunderstanding.

We have tried for multiple years to cancel AAA. We have called multiple times to tell them to cancel our automatic renewal. They kept saying they would but did not. They do not issue a refund they said. I have lost out on hundreds of dollars. Their service is not the greatest. One time my husband waited over six hours for someone to come help. I have waited four hours before.

My 2025 Toyota Camry insurance is with AAA. My car was hit by a student and fixed with an "AAA Member Preferred Repair Shop". The claim is **. However, Toyota technicians at AutoNation Toyota Irvine showed me a wrong size (too higher) and non-original rear-left shock was in my car. Because my car's only repair was with the claim **, I emailed to Benilyn (she took care of the claim) and AAA support on 3/24/2026 and asked, "Please advise me how to deal with this issue". However, I has not got any feedback for 35 days!

My wife has been on the phone for the last 35 minutes simply to update our information as well as check if we have a balance. Their IVR is horrible! We were then redirected to 4 different phone #'s to call. I'm glad we weren't stalled in the middle of a freeway!

Purchased Premier coverage on my email it indicates the following: "Please note: Plus or Premier coverage commences 7 days after payment is applied. You are eligible for Basic roadside assistance during this period." Basic roadside includes a battery jump, when I called for a jump they said my services even the basic are not eligible until the next day. This goes against what is written in the membership offer.

I have been a AAA customer for 4 years. Used them twice for tows. BOTH times ended up calling another private tow company because they never showed up. Tonight, the second time I've needed their services, they have been telling me since 10:09 pm that they will be to me within 60 minutes. At 11;07, after I had waited the 60 minutes, they said driver dropping off tow and will be to me in about 60 minutes, AGAIN. After 60 minutes, the said 60 minutes to 90 minutes. At 1;09 I called them again and after extensive waiting on hold, they said driver is finishing up a tow and I am next but they would not say how long. I asked them to find out WHERE the driver was so I could get an estimate of how long to expect THIS time. I was put on hold AGAIn and when the representative came back on she said the driver is "finishing up a tow and should be calling you soon".

My experience was terrible. They gave me such a hassle for a simple lockout even after I provided proof of my membership. I ended up using roadside assistance that was included with my car insurance that AAA could have done in 2 minutes but instead decided to be difficult. I canceled my service after this experience. It's pointless for people to buy this service when your insurance company most likely offers the same service with less hassle especially after paying for a membership. With your insurance you don't have to worried about the employees giving you a hard time like AAA does. AAA is a waste of money. I recommend going buying roadside assistant service from your insurance. It will make your day 10 times better than calling AAA.

I am extremely disappointed with my recent experience with AAA Roadside Service. My elderly father was left stranded at a gas station for over five hours waiting for a tow truck, with little to no clear communication or urgency from AAA’s team. This was not only frustrating, but also deeply concerning given his age and the circumstances. Roadside assistance should provide peace of mind, especially for vulnerable customers, but this experience did the exact opposite. Leaving an elderly person sitting for hours without proper updates or timely service is simply unacceptable. I expected far better from a company with AAA’s reputation and not to mention my father has been with AAA since 1999. This situation caused unnecessary stress, discomfort, and concern for our family. I am beyond upset with how poorly this was handled and hope serious improvements are made so no one else has to go through the same experience.

This service is a joke; they come out with a policy based on the day you schedule the service. I scheduled a towing service for 1pm 4/23/26 and when I got home at 4 pm, my car was not there. I called to find out and was told the request was never made, even though the customer service agent told me I was all set for my car to be towed. I called back to ask what happened, and they said they could not find the request in the system. I submitted another request on the same day, was given a time frame, but then called to check, only to be told it would be at a different time. I had to cancel because I couldn't wait any longer at night. The next morning, 1/24/26 I was told that since I wasn't with the car, it would take 24-48 hours to be picked up. What a shame—wasted two days and time. I had to pay for a taxi to go back to where my car was parked and drive it myself with brake issues since I needed to go to work as soon as possible.

Unfortunately they were the agent sent to unlock my car from AAA. In March 2026. They broke my window switch pressing the wrong button to unlock it, and then denied responsibility and AAA let them get away with it. I will have to report to the BBB and reviews and move on, with 300$ in damage to my car over a simple unlock service that I paid for. Timothy walter took my claim information, then accused me of lying that there was no way the damage could have happened the way I described it (which is not right because I could easily replicate it myself..) and then when I told him I needed to speak to a supervisor because this is very wrong, they told me they'd call me back and never did

I AM GIVING AAA a "ONE STAR" rating BECAUSE a "ZERO STAR" rating IS NOT AVAILABLE!!!! AAA will LIE TO YOU to get you to join!! I spent over an HOUR online and on the phone with a AAA rep researching whether AAA could provide SAME DAY battery replacement service AT MY CURRENT LOCATION if I joined today and paid an "Urgent Fee" to avoid the 48-hour waiting period otherwise. The rep suggested getting the AAA credit card to save money on membership and CASH BACKS, so I signed up for that as well but ONLY AFTER being GUARANTEED BY THE REP that I could get this service today. I applied for the credit card, purchased an annual membership from the rep, PAID THE $60 URGENT FEE, and was then passed to the Roadside Assistance section to schedule my service.

If they make it right I will change my review. I have AAA plus. My battery died. I did the online AAA roadside assistant. Very nice lady calls me, ask me my location ask the problem. I explain my battery died. She say, "Ok let me find someone for you. Please keep phone on you." My job don't allow phone, so I punch out at 2 am, we hang up. She calls back within 5 mins and says, "I'm very sorry, I can't find anyone, you're gonna have to call back at 6 am. Wanted me to sit for 4 hours, couldn't find anyone on a Friday night to come give me a jump until 5 am. First time using AAA, and I got stuck for 3 hours. Lost 3 hours of work and paid someone to drive that far to give me a jump. The whole reason I got AAA was not to have to inconvenience someone. Very disappointed. Hopefully, they make it right so I can change my review.

AAA's new ownership has failed in every way. Customer service is very poor. AAA towing try to put every obstacle in the way of a smooth towing experience. I had my vehicle towed to a shop. The shop could not get it running, they wanted to throw more parts into it. So I call AAA to tow it back home. AAA took the info and said, "The tow driver will call you with an update." I waited and waited. 2 hour later, I called AAA back. AAA said that the dispatcher canceled the tow because AAA called the shop, and said the shop could have fixed the vehicle, that's why AAA can't tow it back home. I had to fork up $340. What's the use of having AAA? The AAA PHRASE AAA won't leave you stranded. THAT'S a big fat LIE. Get out of the Towing Business.

They don’t call back. They are a scam and a rip off! They will screw you over big time!