AAA Reviews

Let's go getting too specific. AAA has had such a financial impact negatively recently on my life because they refused to give me a tow after my upgrade and my 7-Day wait. I have escalated the situation all the way up to the president of my local office and have gotten ignored and also when answered called or implied that I'm a liar. At first I thought this was heaven-sent, then when it came to really fulfilling their duty and contract, thumbs down, absolute fail. Customer care is the pits. I'm now having to go to small claims court with them just to get what I'm owed.

I had to call AAA when my car was dead in my driveway. Stephen showed up literally within 15 minutes of my service call. Realizing it was a starter issue and not just needing a jump, he called a tow truck and took care of all the arrangements for me. Having your car towed is a stressful event, and Stephen took all my anxiety out of this situation for me. He was incredibly pleasant and professional. AAA should be proud of having such an exemplary employee!

AAA is not punctual. They send drivers that can't take lug nuts off. You will wait hours for a tow.

I chose AAA out of a lack of choices for home insurance. They removed my multi policy discount from my home insurance policy (which I expected, I moved my auto insurance because it was ridiculously priced) and got a notice for payment. I'm mortgagee billed, so I expected that it was also sent to my mortgage company for payment. I heard/received nothing until 8/5 when I got a letter that said due to nonpayment, I'll be cancelled on 8/7. So I got on a call with my mortgagee and AAA and mortgagee issued an overnight check to AAA for the balance.

We had flat tire not too far away from home. We called the number in the membership card and it took over 5 minutes to connect with many rings. We finally get through with voice and we are in NJ but RI picks up!!! Next we get transferred after giving all the info again. We get a text saying a time that is about 20 minutes. Then we get a text saying 95 minutes and when we try to call AAA again the number won't go through from 2 different phones, I had to Goggle another AAA number and get transferred... then it's another text of 65 minutes after I finally get the name of the towing company but they can't give me their phone number!!!! Absolutely ridiculous. It's the summer and no bathrooms anywhere. The false time predictions were INSULTING to say the least!!!! Close to 2 hr wait when we were told 20 mins. I could have called another company but I am sure they are trying to block that.

Had triple A for many years. Went to use them for the first time. Yup first time. I'm on vacation in NC and my son has my vehicle in Massachusetts. Got gas, went to start the engine. Nothing. Alternator gone, so I call to have it towed to the Ford dealer. They say I need to be physically there with my ID. WTF. Now $300 out of my pocket for a tow truck. Many years paying into this scam.

I was stuck at midnight and couldn't get a hold of anyone at AAA -- just their automatic service, which would send me a form that I would attempt to fill out but then it would crash out. I spent over 2 hours trying to get a hold of a live agent - their AI kept directing me in circles because I was out of state, and when I finally connected with a live human, they connected me again with AI because they said I had the wrong region, even though it was their AI that connected me in the first place. Their system needs to get rid of automatic assistance - I've never had a worse or such an unsafe experience in my life.

This is in regards to the service center. I have always had a great experience with Roadside anyone searching feedback on that. Our car broke down and we used roadside to have it towed to the Service Center on Hwy 55 in Durham. We suspected it was the fuel pump. They ran diagnostics and told us it was the PCM, they searched and searched and could not find a replacement part so left us to tow the undrivable car home. That is NOT the issue- it's a old car. We sold the car as is as we believed what AAA told us about the issue and the inability to find the part (why wouldn't they want the repair, right?). A man purchased the car willing to take on the challenge. The NEXT day he called to tell us 'you need a new mechanic. It was the fuel pump.' JUST as we suspect and told AAA.

We needed our car to be towed to our local mechanic so we called AAA and spoke to their representative. My husband gave the rep the instructions of where to bring the car for service. He received a text that the tow truck would be arriving at 9:30 pm. He didn't arrive until almost midnight and never called or texted to let him know he would be late. This was not an emergency and could have waited until morning. It turns out that the tow truck drive was not local and had a fairly long drive to come to our house. When he finally arrived my husband gave him the keys in an envelope with the name and address of our mechanic on it. When my husband spoke to our mechanic the next morning to verify that the car had been dropped off, he was told that the car never arrived. After finally connecting with a live person at AAA, my husband found out that the driver had brougt it to the nearest AAA garage instead of to our mechanic.

I only gave it one star because 0 is not an option. People do not fall for that package BS in Florida, I added a vehicle to my policy for less than a month, with 3 months still left on my policy. They wanted to add an extra $400 for the rest of the year that was split up in 3 remaining payments, I decided to find something new and cancel before the next due date and my mortgage paid the escrow in advance earlier that year, so I should have had $400 left of my homeowners premium that was due back to me.

Margo, branch manager at the Clairemont office, denied my doctor’s form for a temporary placard because the doctor’s signature was a photo copy and not inked original. Totally unnecessary waste of time, gas and energy. Doc said he’s never had to do this. 🧐

My driver was patient while the shop worked on assisting the driver with position the vehicle for tow. The driver was communicative and expressed departing for other calls but never gave up on us,

I used to recommend this company highly but last night my son and I got stranded on the road at 11:13pm. Had to play text tag all night and didn’t get service till 8:30 am the next morning. I will never recommend this company again in my life. When I called to file a complaint they might have just said to go pound sand. This is not the AAA I remember and paid for. Save your money. Go somewhere else.

Tony from KO Towing and Recovery was fast, knowledgeable and courteous. I was a nervous wreck after experiencing a tire blowout on the 5 Fwy. Thanks to the customer service representative that stayed on the phone with me the entire time and Tony arriving so quickly, I was able to calm down and feel somewhat safe. I've been a member of AAA for over 25 years. Although I don't call them often but it's great to know they are there if I need them.

Had an unexpected break down with our vehicle. Parker ** (Driver) was extremely responsive and respectful to our vehicle as well as to us. He was knowledgeable with any and all questions we had asked. Would highly recommend to continue to use AAA as well as refer him personally for great customer service. This made our time of trouble a bit less stressful. Thank you!

Called for a tow and they've been 30mins away for the past 2 hours.

.... Been a road assistance customer for almost 20 years, disappointed that AAA changed their website where customers in the Houston region (not sure what others have access to) cannot access their billing/transaction history or activities. This is absolutely unacceptable to pay money and not know where it is coming from unless you have to pick up the phone or go into a local office to get minor/basic information. So I got rid of the headache and time-waster. Pre-covid never had an issue with anything. Post- it's not worth the bother. --- cancelled service, good riddance.

Decided not to review after experiencing a breakdown last year near a small town. Alone. After dark. Learned that AAA help roadside assistance would be coming from almost two hours away.

They were quick to get a tow truck when I broke down. 187 dollars was put on hold in my bank account. I need a receipt turn in to my insurance company. I have been calling for over a week. The money was taken off hold in my account and then came out of my account yesterday. I have called multiple times but have been unable to speak to the case worker. I left a message. Then I called and asked for a supervisor. I had to leave a message. No response.

Sign up for 30 dollar gas card promotion. Never got it. They keep hanging the phone up on me.

Seriously reconsider getting your auto insurance and AAA membership. Super shady business practices. Horrible customer service. They will constantly have issues with your account and no one can ever help you. They have problems on their end and then can not explain why something is happening then all of a sudden you are paying way more. It’s really scammy. Get any other insurance provider.

Had AAA for about 30 years off and on. Tried to use it to tow my RV that's broken down, had to pay ahead of time (yesterday). Been waiting 5 hours. They are now telling me it will be an additional 186.00 besides the additional money I paid yesterday. Or wait until next Tuesday, it’s Thursday. I recommend anyone with a r.v. Do not pay the additional money for your r.v. I never used it for my car but won’t be renewing my membership.

Had the unfortunate experience of running over a screw on the highway coming home from visiting family. The tire would not hold air so I had to call AAA. The representative on the phone was professional and courteous. Rick arrived about an hour later and put my spare on so that we could get home to have the tire replaced. I have had AAA for years and this is only the 2nd time I have had to use their services. Both times were great experiences. Definitely recommend AAA for the peace of mind to have help anytime I need it.

We've been members of AAA for 40-some years. I renewed my husband and myself in March. My husband suddenly had to go under hospice care in April and we sold his car. I called AAA to get a refund for him since there's only one car and one driver. The rep was cold and indifferent to me, saying that I paid for the year and there's no refunds. Next year I can reapply for just one person. I told her that's not right and she needed to check with her management, but she didn't seem interested. Isn't there anyone competent that I could speak with and get my refund. I feel like these companies want to wear a person down until they give up. Next year I won't be renewing at all.

AAA has really fallen behind and are now awful! 2 roadside assistance calls, 2 dead batteries and I’m stuck with a dead $285 battery in my garage. No response to multiple emails and no return calls from management. I cancelled my subscription. Terrible.

Put in a service request for lockout at 10:14pm. Get text message someone will be there at 10:56pm then text message then 12:38am then another text saying they still have no provider at 1:22am. You stranded you're just going to be stranded. Find someone else besides AAA. They don’t even have curiosity to call.

On July 6, 2026, I was driving my wife and four grandchildren through the Texas panhandle. We had visited Capulin Volcano near Raton, New Mexico, and were continuing our trip, scheduled to stay at a motel in Dumas, Texas. A little before 3 PM, as I approached a traffic light in Stratford, Texas, suddenly my oil pressure light flashed red and as I slowed, the car shut off. I was able to restart the car and slowly drove the vehicle into a PILOT service station at the intersection.

Expected more more AAA. Their app and website does not work even when you click on upgrade button. Their customer service do not respond when you contact them through their app or website about upgrade. Here I am trying to give them more business for roadside assistance, and they don't make it easily accessible. Very disappointing.

Worst service ever! Had to find a tow truck on my own and call them with the number. Then there’s a $255 co-pay that I wasn’t aware of and have not had in the past. Was told that regions are different. Will cancel when I get home. Been a member for 23 years.

Five hours -- five HOURS -- to get a .9 mile tow from this inept "service". That's not even the worst, most incompetent part; had they told me it was going to be five hours from the start, I could have made decisions, but no, they initially told me 50 minutes. Then called to cheerfully say it would be another two hours (so three hours instead of 50 minutes while I'm sitting by the side of the road, in the sun, with my dogs). Then some tow driver called promising to be there in 35 minutes, never showed nor answered his phone again, so two hours later they dispatched a whole new driver, and while that eventual guy was great, I'd now wasted the entire afternoon of a workday on this utterly useless, indifferent and wildly incapable company.

I would take away the 1 star if I could. My husband recently died in his car in a parking lot. He was found days later. I was notified of his death and that his car had been towed. Of course, I did not want to drive his car after my husband had died in it so I call AAA to tow it for me. Well because he died and this was his car, we each had our own, they said that they would not let me use our AAA towing service. I have called for tows over the years for him and had his car towed no problems. Because I told them he had passed away they decided I could not use our AAA service. I could not believe that they could be so unkind and thoughtless at this time of need. I canceled my account with them and had to clean the car and drive it off the lot myself. I would not subject our children to having to deal with this. It was truly awful.

My accident happened at 5:35p south of Atlanta. Before even dialing 911 I used the app to request a tow. FIVE FULL HOURS LATER the truck finally appeared. The app kept lying to me, always only 35-40 minutes away. I eventually got thru to a human, they were sympathetic, but COMPLETELY INEFFECTIVE. I didn't get home until after 11pm.

I just became AAA member. I used the service and the driver that came out was unprofessional. He tried to pressure me into using his service on the side to patch my tire rather than take it to the dealership. He made fun of me and called me names. I’ve spent the past two hours talking to different departments AAA and I do not feel supported. It was a horrible experience and I don’t feel like they’re taking seriously

They cheat their customers. After years of using them I can’t deal with it anymore. I switched to Geico and saved $500 a year yesterday and got save coverage and better service.

I had Premium coverage for 10 yrs plus and it was decent. Got denied a tow last year that ended up costing me about $1800. Was denied saying vehicle has been modified yet the truck is much smaller than Sprinter van or RV. The phone call after it just seemed like a cop out and seemed fake. Honestly can't recommend AAA anymore at all, find another roadside assistance company.

Triple A screwed me as a senior citizen! I broke down on a freeway, called triple A and I was towed 35 miles to a AAA service center that was not open! In fact, there was a AAA service center within the town that I broke down in and was open at the time of the service call! I was charged over $250 for the tow. I complained to AAA about the charge and was told I was entitled to receive reimbursement. When I submitted the reimbursement form it was denied because I didn't have the original receipt. There is no possible way for me to have an original receipt since the company that did the towing is located in another state and all correspondence has been down by email and phone.

I was a AAA customer for 20 years and I never thought I would be treated like a thief without involving private issues. Because of legal issues I hired an attorney. AAA are just trying to justify not fixing my vehicle which not my fault and then they could recover the cost from the other insurance.

I pay for the top service from AAA for me and my family...$500 per year for the past decade. When I needed them to service my son in an emergency after an accident, they REFUSED to service him. I had just paid a renewal for another year...but I cancelled it. I can't believe the deplorable service from such an American trusted name.

The worst. 8 hr. Wait. Had to leave car. Lies lies lies. We understand was a standard answer. Absolute worst ..YOU SHOULD BE ASHAMED OF YOURSELF...THEY had the gall to send me a survey..Get out of the TOWING SERVICE.

My 8 year old car (a Dodge Charger Hellcat) got stolen a little over a year ago, which was a total bummer, but the service I got from AAA was terrific. They were on top of things, kept me up to speed, and even renewed my car rental before it expired during the process. The best part was I didn’t have to argue about the value of my car once it was considered a total loss. I hadn’t even been a customer for very long, but I will be loyal to them with great service like that! It may be a tiny bit more to have AAA coverage, but when needed it’s worth every cent!

AAA is absolutely terrible. I called for service and specifically told them I needed a flatbed for my 1982 Fiat as it is too low for a standard truck. They finally showed up after two hours and sent a regular truck. Customer service hung up on me when I called to get right truck. Phone service is AI hell. People just don’t care. Total waste of money!!!!

I've been with AAA for a couple of years now, up to now I thought they were good. I noticed on my dash that my battery was low so I bought a battery and where I bought it they would not install it. So I decided to call AAA and have them come out and put the battery in when customer service called me they asked me if I needed a jump, I said no. I need the battery replaced, but I have the battery. She stated, "We do not install third party batteries in cars." I proceeded to ask her how much a battery would be if I bought it from AAA and had them come out and she could not give me a price. Honestly I did not have a problem taking back the battery that I just bought, but I wanted to know how much AAA's battery was, I didn't want them coming out here and charging me an additional $300. So when my membership is up at the end of the year they're out!

I sat for 8 hrs and AAA Plus was worthless!! Very poor business practices!

My daughter's car broke down during rush hour traffic on interstate I-65 just north west of Indianapolis. This is a heavily traveled interstate by semis between Indianapolis and Chicago. I have my daughters in my AAA. They called to get a tow and were asked if they were in a safe place. They definitely said no they were not in a safe place. It took almost 3 hours for a tow truck to show up. What was the purpose of asking if they were safe. why didn't a different AAA driver come get them and take them to the closet restaurant, gas station or rest stop while they waited. They called AAA a couple times to check on times too. Very disappointed in AAA lately. Customer service is not a priority. Mostly want you to talk to an ai chat assistant. And if you talk to a live person they are slightly snarky undertoned and certainly not concerned with client safety. I canceled them after that. I won't do it. There's other road side assistance choices.

I joined in 1998 but after the other day when we needed them. They left my wife stranded for 5 hours in the Texas sun promising someone was on the way and then didn’t show up at all. We had to call a local tow ourselves. Never in my lifetime will I ever use them again.

Literally wow. RJ and Mark Thank you for blessing us. They gave us the most amazing gift of service ever. We just backpacked from Big Sur so as you can imagine I was exhausted. They took me all the way to La County from around Cambria. Sweetest people ever and the transfer was safe as can be. Thank you guys!

This is the worst company at customer service I've ever dealt with, and I'm paying them a lot of money. To start with, no one answers the phone. You are left on hold forever. If you are allowed to leave a message, you might get a callback in a few days or you might not. When you eventually end up talking to someone after repeated calls, they sound helpful and seem to want to help you, but they always tell you that someone will get back to you. No one ever does. Emails never get replies so that doesn't help either. Should I mention that if you are using them for roadside assistance, their response time is also hours. Save your time and money and go elsewhere.

I love AAA and Cincy Fleet Towing. The driver for Cincy Fleet Tow was quick to assess the situation and got my car drivable again, free of any out of pocket charge! He made my day and I'd recommend AAA and Cincy Fleet Towing to everyone.

Car broke down in an undesirable neighborhood. Expected me to hang out. Been a gold member for nine years. Had to get a tow on my own. I told them I left to catch a train. No exceptions could be made or they lose their job. I won’t renew!

On 7/22/26 I had a blow out on my personally owned Delco dump trailer. I am 71 yrs old and have a very bad back. It is 101 degrees out. I am unable change the tire. Very confusing staff. Not a good experience and def not a plus for their business. Probably start researching other alternatives.

Jessica ** Policy Specialist, gave me awesome customer service skills yesterday in assisting me in getting me a repalcement card for my wife whom lost her card. Jessica was very professional the entire time we communicated. God Bless You and Family Jessica. Keep up the excellent work you do.

Nasty service by the staff. They charged me the membership and an extra amount for same day service to then tell me that my vehicle wasn’t covered by AAA.

Beyond the best experience I have ever had, AAA is and should be 5 star rated company. I've been a member going in 5 years and they helped me more today than ever, took me to Mavis Tires to get my vehicle new tire, and Mavis tires were too full to service me, they were able to take me to the next available shop. They were polite and truly genuinely professional and sincere into helping me, my tow truck driver name is Omar. The best guy I've interacted with, thank you AAA for all that you do. God bless, stay safe

Daniel from Groton Connecticut was the best roadside assistant in history!!! He made it easy for me and kept me safe!!! We need more people like Daniel **.

Terrible customer service. Cancelled our roadside assistance because my husband had to get to work and I was left standing with the car. Even though the car is in his name, we are married and I had his license, the registration and he had added me to the account, but he was not "present." Watched the tow truck drive right by. Absolutely terrible customer service and zero compassion for people. We had joined a few days earlier for $180 (car wouldn't start and they take advantage of you)! What a waste of money!!!!

AAA they done a great job taking care of me and getting my car towed to a service facility.

I paid for AAA for 10 years. This is the first time I have needed them in that time. The first driver showed up and destroyed the entrance barrier for the garage. He didn't have the clearance to get my car. On day two, no one showed up or ever called about the pickup. I called AAA no short of 10 times - the three times I got a human on the phone, two of them said they have no answer (can't reach local tow service) and the third one hung the phone up on me. Service cancelled and I will manage my tow needs on an on-needed basis.

AAA obviously thinks that when you called them and they don’t show up that still counts against one of your times or uses I’m sorry that’s piss poor Service and that’s beating people out of money. You won’t get any more of mine.

I recently had my car break down on the side of Interstate 75 (around 2 PM). I called AAA and they said that they would have someone out to tow my car and that the driver would call me. Neither of these things happened. After many phone call to AAA I had to have friends that were over 50 miles away come and pick me up. The AAA driver called me around 2:00 AM saying that he had arrived. AAA response to my roadside emergency is completely the opposite of the good service they claim to have. DO NOT TRUST AAA, THEY LIE!!!!

If I could give a half a star, I would. I paid my car insurance through my bill pay online banking, as I do all my bills. This particular bill was paid the same time as all my other bills and I get a text message from the agents telling me that my insurance was going to be canceled if I didn't have my payment in within a few days. I checked my bank account to see if the check had cleared, and it did not. I called AAA to see if it was floating around in their mail somewhere, and no one could find it. I was not about to pay Triple-A twice, so I canceled my policy and went to a cheaper insurance agency.

I’ve been paying the company for over 15 years without ever using it, but when I finally needed to call them, I ran into endless obstacles. The app is full of glitches, and the system actually hinders you instead of helping; customer service is absolutely abysmal—I’ve essentially wasted my money for the past 15 years. To sum it up: I filed a claim—which took two hours just to submit—and then waited another three and a half hours. When I called customer service, they told me they didn't know what was going on and couldn't locate the tow truck driver. In the end, I couldn't use the service even once after paying for 15 years. Horrible, terrible customer service—they have no clue what they're doing and don't know how to resolve issues.

AAA DMV services cause $154 over payment. As a qualifying individual with a designated Disabled Person/Veteran status, I am legally entitled to a complete weight fee exemption for my pickup truck under California Vehicle Code (CVC) Section 9410. My vehicle’s unladen weight is 5,246 lbs, which places it securely under the statutory 8,001-pound threshold managed in the CA DMV Weight Fee Exemptions Handbook.

Terrible customer service they refused to tow my truck.. And hung up in my face. I would avoid this company at all cost. They suck and my State Farm towed my truck no problem. So they are completely incompetent and worthless. The lady was an idiot on the phone. She was just too stupid to answer my questions so she hung up. What a waste of space. These people shouldn't even be in business. Trash.

AAA has given great quotes and when you speak to someone they are amazing. But this new AI system they have needs to go out the door. When someone pays between 3 and 4,000 a year for insurance I expect a human to answer the phone. I expect a company that makes billions that keeps billions in their pockets from wrecks and people not having wrecks should be able to answer a phone when people are working from home. AAA can do better specially when they offer great deals and great opportunities for people.

I called at 10:30pm at 11pm they said there was a tow on the way. We found out over an hour later it was declined. Through the tow company when we called not even through triple A. Our car was parked in a bad spot and underivable. They told us to text them saying it was the most efficient way of getting a tow. With them taking forever to answer. Triple A is the biggest waste of money ever. Do not get it.

I am a new member to Triple AAA services. My car broke down at Best Buy. Call for roadside assistance and was transferred 4 different times. Horrible services all around. And to top it all off they were more concerned with charging us more money. $65 for the toll plus 2 more miles. They were more concerned with the money instead of our safety in this heat! I would NEVER purchase triple A again! They just seem very greedy for money! Horrible customer service ever!!!! I WOULDN'T RECOMMEND THIS TOWING COMPANY!!!!

If I could give zero stars I would! Better off calling a tow company. I don’t see how they are still in business. I have been transferred 3 times hung up on and left on hold all while being stuck on the highway with traffic in a not safe location because of course that’s the first thing they ask right? A priority call they say. I have been sitting for over 3 hours. And still sitting now waiting on the third tow truck that was supposedly dispatched. Terrible customer service. People in the comfort of their own home or wherever could care less about anyone’s safety! I could speak about all eight of the people I have talk to today, but I would be writing pages. Involving a supervisor isn’t helpful. This is the most inhumane place of business ever. No stars!

I wish I could find another roadside service to patronize. If you know one feel free to comment below. They do not honor their warranty for their batteries. They sent three technicians out and all of them kept saying something different about my battery. It just needs a drive to charge it. It’s your other battery. The last one finally told me it was discharged and that they wouldn’t replace it after I got multiple things fixed on the car. So now I am filing a reimbursement form and a formal complaint with the better business bureau after spending an hour on the phone being passed around to three different people in three different departments in three different places. I need roadside service but I hate this business and think the men that work for them are trash (with the exception of a few friendly and kind tow truck drivers).

28 hrs to get lock out services. 6 hrs and 3 phone calls with 7 transfers to make a simple policy change; that number will go up. I'm still trying to get through. No access to app. No access to website. AAA, you used to be the Gold Standard. Now you the lowest standard. Such a shame. I'm a long time customer. I'll look elsewhere.

Have been with them 44 years. Purchased a battery from them at one time, which took a long time for the driver to actually show up. The rate was not bad as they included my wife and I for the same price. Got a renewal notice today, four hundred and twenty one dollars, which is about twice what I paid last year. Contact them using their really horrible automated system. And when I finally spoke with someone, she was not helpful or nice. She just said prices go up. I do not recommend AAA , and I will not renew.

AAA will put you on automatic renewal then make it very difficult to cancel and get refund. Persistence is the key but buyer beware.

I’ve had the worst experience with AAA the last couple times I’ve called. The other day my keys got lost so I was locked out of my vehicle and call AAA multiple times. They kept giving me the runaround. Do we need to get a Tow? Do we need to get a locksmith? I said, "Whatever you need to do just let’s get it done." I called them probably about 40 times within two days. The first day they sent a locksmith out after I started calling around 4:30 PM to get service. The locksmith got there at 9:30 PM and then he could not program the key for my vehicle and I waited until after midnight for him to say well I can’t help you today. I’ll have to help you on Monday. I can’t get it today. It’s not programmed incorrectly. Come to find out he had the battery for the new key fob in backwards. So I called AAA the next day and said, "If you guys can’t find me a locksmith then get me towed and let it get towed to my house and I’ll figure out the key later on well."

I had a fender bender on Friday night and had my car towed to Brick, NJ. MARK was phenomenal this morning, July 6, 2026. I am in the dark, like most of us on where to take it, diagnosis etc. OMG he gave me numbers to call as his AAA unit most likely could not fix all of my car's problems. TAHNK YOU MARK on Route 70 in Brick, NJ... YOU ARE THE BEST!!!!

At 7:00 p.m., I was involved in a car accident. I immediately called Triple A, explained my situation, and was assured that I would receive priority service because I was stranded in the middle of nowhere. I was told a tow truck would arrive within 30–60 minutes. Shortly afterward, I even received a text saying the driver was only 16 minutes away. Then the delays started. The arrival time kept getting pushed back again and again. After waiting four hours, I called again and explained that there was an insulin-dependent person in the vehicle. I asked to speak with a supervisor, hoping someone would take the situation seriously and offer a real solution. Instead, all I received from both the representative and the supervisor was an endless stream of apologies that did absolutely nothing to help my stranded family or me.

It is a pain to cancel membership. I used their services for a flat tire once, and it was adequate, but the difficulty in canceling subscription alone is worth the 1 star review. I could not cancel online, and there was no one to answer my call when I tried to cancel over the phone. If you remove auto pay they will still charge you on the membership renewal date. This is predatory business practice and after I finally manage to get someone on the phone to cancel my subscription, I will never get a membership again.

You are DIRTY AAA!!! Your app doesn’t work, tells me I DON’T have an account. Google didn’t work either. Had to use safari. This is BS when you have an EMERGENCY and need your AAA number. SCAM SCAM SCAM. Don’t want to actually help people when they need it!!!!

Went to see a play at night with a friend. Parked on a residential street. Got to the car later that night. When I pulled out I could feel something dragging. Drove onto the main street, but was afraid to drive the 40 minutes home. Pulled into a vacant lot for safety and to call AAA. Gave them my location, I couldn't read the street sign due to rain, but told them I was in a parking lot with a closed Tire Shop. They told me that they would not send a tow because they said the CLOSED auto shop could of caused damage. They left us stranded late at night.

2 x went AAA for real ID. Don't they love to waste your time. Would have cancelled acct. But have 3 daughters on my acct. 🤯🤪

Have the premium membership and have tried to get my truck towed 6 times in the past month just to have them cancel last minute every time. Horrible. Just horrible. Have waiting for hours and hours various times.

AAA is ridiculous!! I pay for a service that they fail to provide. I have been sitting on the side of the road for 2 hours waiting for a tow truck they say they can’t seem to schedule because they can’t find one. Meanwhile, I have watched the truck at the gas station beside me get towed within 30 minutes of breaking down. They had no problem finding a tow, but AAA can’t seem to.

We've had AAA for years. This was not only the fastest arrival but the nicest guy ever. RJ checked my battery and gave me suggestions on how to get my car working again. From the time I ordered the tow to dropping the car off at the mechanic it was under 60 minutes. That's amazing service.

We've been AAA members for 20 years because how wonderful they are. We were just recently in Granite City, IL when we hit a pothole and destroyed a tire. We were 700 miles from home and stuck. As always AAA to the rescue. They towed us to a local tire shop they've dealt with before and it could not have worked out better. The shop ordered the replacement tire we needed. It was delivered and installed and away we went in less than 2 hours. Turned what could have been a catastrophe into a minor inconvenience.

Please do not trust them with your life insurance or any other senior citizen benefit. They are not trustworthy! They can’t even schedule a tow!! Save your money and get out of their subscription!!!

Special thanks to Milo for his help in towing my sister’s van back home and getting us there safely. Super helpful and efficient!

Unfortunately AAA service has really gone downhill. I have had AAA roadside membership for several years and these last couple years it has declined badly. Today I called to have them come replace a dead battery in my car, which they have done in the past. And I would pay for the battery and lose one of my allotted tows for the year. Well after waiting for hours I called to see what was going on to find out that they don't do that in my area anymore and asked if I wanted it towed somewhere. Ya right! It was now 4pm on a Friday so there's nowhere to tow it to now. And were they ever going to let me know all of this?? So I just wasted the whole day when they could have informed me hours ago that they couldn't help me. So I don't think I will be renewing my membership. Another business that seemed to decline after the pandemic I think. Very sad because they used to be very reliable in the past.

Signed up for a membership because I was stuck on the side of the highway in 95 degree heat. Was told the tow truck would get there in 30 minutes. 2.5 hours later it came. Then was called I had to pay an additional 60 to start my service today. Then was called to say I had to pay an additional 64 because they would only tow it 5 miles or less. Then was told I only had THREE services left. None of this was explained when I signed up for this scam of a membership. Bought a new car a week later got 2 flat tires. AAA said 15 minutes I got numerous calls saying driver on the way, driver 15 minutes away, driver 45 minutes away driver 5 min away multiple times. 3 hours later tow truck came. Had the wrong address to where to tow it to so good thing I double checked. ABSOLUTELY HORRIBLE and unreliable. No accurate information was ever given to me.

My journey with AAA began around 11:30 Thursday, June 25, 2026. It is now after 3:30. Triple AAA was a part of my package when I bought a new vehicle from Hyundai. I’ve used AAA in the past and sometimes I’ve had excellent results coming in a timely fashion and other times they were horrible. Well this particular time on June 25 as I stated earlier, I called to have my battery charged. Well a non-fleet driver came. Very rude and nasty. HE had the AAA logo on the vehicle, but he was not a fleet driver from AAA. When he approached me he said he to needed my VIN number in order to to charge my battery, which I thought was odd. And I told him no. He said he needed the VIN number in order to charge the car he started, mumbling some nasty words, and I said to him excuse we were in shock.So this is my second encounter with him. He was not a fleet driver from AAA. He had AAA and another company name on his vehicle.

AAA is the worst roadside assistance company thus far. I waited almost 4 hours for someone to come when they told me it would take an hour and a half. Each time I called in they said 30 more minutes which turned into another hour and another hour and another hour. Worst experience ever. Not worth being a member.

Been a member for 40 years. Rarely had to use the service and when I have it has been great until recently. Twice in the last week I had to wait over 2 hours on a busy highway for service. I am currently waiting for service now 2 hours and 15 minutes and still waiting. Either the company is having a bad week or it has truly gone way downhill. Seriously considering canceling my membership.

They refuse to honor multiple requests to remove my family from their mailing lists. I don't understand how they think that continuing sending junk mail to someone who has explicitly demanded that they stop doing so is good business practice.

They got a star only because the lady who helped me cancel service was very pleasant. I will shorten this dramatically. First call for a tow for my daughter took them 3 hours to get to her. She was located in town at approximately 3:00pm perfect weather conditions. Second call for assistance 2 years later was for a tire change because her new vehicle was missing the jack. It was 5:30pm, perfect weather conditions and she was in town. She called me at 8:30pm to let me know she and my 3 grandchildren had been waiting for help for 3 hours [after asking why she waited so long].

I have been a member of this AAA Platinum for 30 years since 1996. Not only have I only use a service one time and it took three days to get my vehicle home while renewing yesterday I noticed that I had to check a box for motorcycle and pay more money. I thought this card belonged to me no matter what I'm driving? Now I'm being told that a flatbed is needed for a motorcycle. Well a flatbed is needed for my f-450 super duty as well. The representative tells me that my truck is not even covered with this crappy service so all these years I have been wasting my money for completely useless service. Never again will I stay loyal to a service who is not loyal to me.

AAA Roadside Assistance is worth every penny. They are fast, polite and get your car towed or Assistance you require.

I was a member of AAA for over 40 years. When I requested a tire change service, I was refused. I had requested service earlier. The individual who came out then became belligerent when my son came out of the house to observe. He went off on my son, saying why couldn’t a grown man like him change the tire. Well, my son was just visiting and didn’t have the tools to change the tire. The serviceman stormed away mumbling without changing the tire. I called later to request the same service, and AAA refused to service me, stating that they did not want to endanger the serviceman when he was the one that became belligerent. AAA believed the serviceman over myself, a long-time, loyal member. AAA did not take the time to investigate the incident, even though I had proof that the serviceman was in the wrong.

I signed up for AAA around 2015. I did not really use any of the supposed benefits, so I cancelled membership after a year or two. I did not realize that they were automatically billing me renewal fees; my fault for not reviewing my credit card statements closely enough. However, I did see at the beginning of June 2026 that there was a renewal charge on May 1, 2026. I called on June 4 and was told the charge would be removed within 2 weeks. It was still there as of June 22, so I called back. I was then told that the request for a refund was denied because it was past June 1, one month after the charge. I was not even notified that the refund was denied.

AAA is by far the worst towing company to exist from not being able to help me the night of my wreck to not repaying me for the tow truck. I had to call that night and now telling me they can’t wench a truck up that has a front tire messed up. How do these people make money you ask? They take your membership fees and do nothing for you ever, if they can’t get you out of a wreck what are they even here for? An embarrassing slow un-needed company.

I would give 0 stars if I could! LITERALLY LEFT MY SON ON THE SIDE OF THE HIGHWAY AFTER AN ACCIDENT IN A DIFFERENT STATE!! They refused to tow his vehicle after they responded because of "how it looked after the accident". WTH?!?! We have been loyal customers for many years, but NO MORE!!

I have been with AAA for years, and years. One morning I was going to work and the car would not start. I was so upset as I was sweltering in 90degree weather waiting for a tech. That charge me for a new battery despite I just purchased the previous battery about a year and a half ago. Then I called a Supervisor name Jimmy P. He helped me by reimbursing me for my battery. He was so professional and so efficient especially being in my position of feeling helpless! Jimmy P saved the day! Thank you Jimmy God and AAA will always show up at your door! You're a SUPERSTAR! Gloria & Arthur

I had such a horrible experience with AAA today. Needed a tow for a flat tire (no spare) and could not seem to get through to a person. AI did not seem to understand what I needed. If you can’t get to a person what’s the point of having AAA? They owe me $175 for a tow. Are they just using AI now with no real people?

I have now been on the side of the highway for 8 hours. All because I have a trailer and AAA seems to be confused as to what to do about it. I'm canceling my membership and would urge anybody thinking of purchasing it to look elsewhere.

Peter gave good customer service! He was very prompt and friendly!

Long time AAA member, but today I was sadly disappointed. Car stopped running in turning lane. I called AAA, and the first agent was totally incompetent. After carefully spelling out city and street location several times, he confirmed that request was in the system. A few minutes later, I received a call because the pick up location was apparently over 250 miles from the drop off location. The first agent had the address totally wrong! Finally, request was made to the correct location, and I received a confirmation text. Followed up by a text stating that the request had been cancelled. After that was straightened out, I received a text that the driver was at the location. No driver to be seen. AAA had sent him incomplete information. Fortunately, the driver called me directly, and we worked it out. The driver was great - everything else about the experience was terrible!!!

AAA is a waste of money, my car wouldn't start and the customer representative recommended a shop she said id get a discount from. I didn't think this shop would be to far away, she did tell me how far but she left out the part where id be paying extra for the tow which is supposed to be free with my membership. So I get sent 30 minutes away from my location and 40 minutes from my home which I now have to Uber too to go get the car, so that's even more money AAA is costing me. Then we get to the shop and because AAA doesn't know the prices of the shops they work with I was charged 140 JUST for diagnostics. So before my cars even looked at AAA has cost me 200 dollars when triple A is somehow supposed to be saving me 200 a year by having them.

When the technician James got out to my vehicle in rural south Carolina, everything went smoothly. He assessed the loose battery connection and fixed it right away. I would give five stars but the communication with dispatch was shaky as they told me the order for service had been canceled which it was not. In the long run it all worked out.

I had some trouble with my Nissan Juke today near Durham/Chapel Hill area I believe, but I had a great experience with Leonard (I hope I spelled it correct lol). He definitely was very helpful, he took his time to explain everything the right way, very polite and kind as well. I’ll definitely give him a 10/10.

I was stuck out in the cold at my job late night, they would not come and tow my car. They told me it was out of their jurisdiction. Bottom line is, I had to try to get reimbursed, I did all the paperwork. They never reimburse me. They kept telling me basically giving me the runaround, I would never recommend this company to anyone. I'm out three hundred and seventy five dollars 375$$.

Have called several times. Have a bad battery. Wanted replaced. First guy came and jump started it. Did not test it. Said to keep running for up to an hour. Didn't put in new battery. Car went dead after driving it for 40 minutes. Called again. Second guy came. Didn't know what he was doing. Came without a battery. Left abruptly. Treated me badly. Called again. Got customer service. Dajana with customer service very unhelpful. Asked for supervisor. Got Octavia. She wanted to argue, but did make an appt. For next day for them to install a battery. Window of 10:30 to 12:30. Next day No show. I called again. Spoke with customer service this time Sabrina. Sabrina said Octavia never really made the appt. Sabrina put in for another service call. No one came again.

I called to get help planning a cross country trip via train. The person I spoke with ,Shawnta **, was absolutely wonderful. She answered every question, and provided every option available. She was polite, kind, and made the experience delightful. People like her are the reason I have been a AAA member for 30 years.

I am a 66 year-old retired custodian of 27 years. I am disabled in my shoulder. I tore my rotator bone out of my shoulder which left me 7% permanently disable. I purchased a premier RV membership last December AAA. I have a car. I have a motor scooter and I have a Harley Davidson sportster. I live in West Kentucky. The borderline of Tennessee is not about 25 miles away. Or I should say 5 miles away from the Tennessee border. I have lived in this area all my life. It’s West Tennessee and West Kentucky. I live in Kentucky. A good friend of mine and I he’s a 85 year-old Vietnam veteran. He is decorated.

I called at 3:45 pm. I was told the tow would be here at 4:45 pm. Then I was told that the driver would be here in another 30 minutes. At 6 pm, I was told that they would be here in 30 minutes. At 8 pm, I got a call that it would be at least another 1.5 hours. AAA is useless. I'm going to cancel my membership as soon as I can. I've been a customer for over 10 years, and their service has gone dramatically downhill.

Your automated system makes me want to cancel any business I have with this company and I'm about to. Absolutely ridiculous and pointless. It would be one thing if it actually worked right or was actually beneficial instead of pissing off customers that then take it out on actual live agents. Do better.

Long time AAA member who forgot to renew. Needed a tow 50ish miles. Knew I'd have to re-enroll rather than "renew" due to their new policies but then was told that they still wouldn't provide the tow because no tows provided "within 48 hours of a new disablement." So I have to pay over $500 for the tow on top of the new membership. Shameful. One of the reasons AAA used to be so popular was their reliability on saving you in such situations but now they gleefully sing into the phone that they will not do. All across services there are more and more openings for better companies to take over and it's time.

Just giving a triple A+ review for Singh who arrived first thing this morning for my scheduled tow service and reporting that he was extremely professional and very kind as he carefully and skillfully secured my 2006 Honda CRV outside my home in Havertown, PA in order to tow it to my mechanic in Southwest Philly. :)

I had AAA for over 20 years. It used to be Great. In 2023, After having difficulties with a road service that never showed up, I canceled the membership. 3 years later, they are still charging my CC and denied paying it all back. Almost 2 hrs on the phone won't resolve the issue, and the Management team justify the charges because a rep did not input the notes. Don't get AAA.

Don't use AAA service. They will call the cops a make false reports on you and tell the cops you been drinking booze and yelling at the tow truck driver which is a false statement. So stay away from these incompetent people!!

Tyrell in Ft. Lauderdale was amazing with his knowledge and service. Also very prompt with showing up as it’s not so fun to be stuck and waiting when your car breaks down. He even gave me a bottle of water. Amazing customer service. 💕🙏

Car overheated on side of the highway. Called twice and was hung up on twice. Trying to talk to an AI. This is not the AAA I signed up for years ago. Will not be renewing my membership next year. Going AI is going to put you under. Luckily I made it off the highway safely without getting hit. Hopefully my car is not totally destroyed from overheating.

24 year AAA member whose car broke down in the middle of the road out of state (over 100 miles from home). AAA made the whole experience horrible! Different information from every employee I spoke to. Got a little bit of money back but not enough for all the hassle and money I had to lay out. Employees didn’t care or want to help at all! Avoid AAA at all costs!!!

Very dishonest on timing, they never showed . Leave me with no tow and AAA just blame the tow company, even though they contract by AAA.

AAA has become one of the worst companies in America now with terrible service providers in the field for tows. They are hours late and then have attitudes when they show up. I was a customer off and on for 30 years and I will never ever be back. TERRIBLE COMPANY now.

Paid AAA membership for several years. They could not come through when I needed them. I needed a tow and I waited 2 days for them to dispatch a tow truck. Terrible customer service. I called to cancel my membership since they did not provide the service that I have been paying for and I was told no refunds on memberships. I will not be renewing and I don't recommend AAA to anybody!!

AAA Sucks!!! Their phone system sucks!!!! When you do get someone, it's from another country with a heavy accent. This is the 2nd year that they quoted me a price from regular renewal but when I go to pay is much higher.

I received great AAA service today! My roadside assistance person, Dylan, was professional, courteous, and efficient. (I would have tipped him generously, but unfortunately, I had no cash with me.) I also received great service today from Beth, Connie and Kyle.

AAA used to be a good company. I purchased protection for my son and his new family. AAA left my son, his wife and a 6 month old baby stranded in Minnesota on the side of the highway because they do not offer jump starts there. Excuse me, what? When I asked to cancel my plan, they did not. They drew $ out of my account without notice. Overdrafting me. Now they refuse to just refund the initial payment, not the cost (32$ a day) I have incurred. Initially they said a refund would be 7 to 10 days. I call back when it does not come back. Oh that person was wrong. It's 15 business days. I'm angry, I even called for him. They are turning into a shady rip off.

I put in a call at 4:30 pm. Currently they are coming 7:40pm. This is the second time that I’ve been left stranded from AAA. Why I rejoined I don’t know!!!

This service blows. We called to get a tow at noon and it is now 7:18 and they are still nowhere. What kind of service is this? Thank goodness I had family to stay with us while we wait and not anyone out of state. Very unprofessional by far.

Horrible customer service by the managers in customer service. Wow! I've been a member over 35 years and LIA Member Services Manager was extremely condescending, rude, would not acknowledge the problems directly, acting like it wasn't her fault instead of accepting the faults that happened. And that was a call about a complaint from another one of their customer service representatives. They lied to me and never offered the benefit and added it to my account. What kind of crappy customer service has this company turned into??? DO NOT BUY AAA SERVICE.

I recently had to have my car towed beyond the 5 miles covered by the 'classic' membership. The car was stranded at my son's home. He called for tow and found out it would be an additional $162.79 dollars to tow 15 miles to my mechanic. We could not upgrade our membership to include this extra mileage without waiting 72 hours. In the past I have been able to upgrade right on the spot if needed. 72 hours seems like a scam to me. The only reason I keep AAA is I'm required to have it for my insurance. I will definitely be shopping for better alternatives in the future. I'm tired of AAA nonsense and lack of real value.

I was very disappointed with my experience with AAA. I maintained my membership and, ironically, the one and only time I ever needed to use the roadside assistance service, I was told I would need to renew my membership before receiving help—even though my membership had not yet expired. As a paying customer, I expected the coverage I had already paid for to be honored through the end of my membership term. Being denied assistance when I finally needed it left me feeling frustrated and misled. The purpose of a roadside assistance membership is to provide peace of mind when unexpected situations arise. Unfortunately, my experience did not reflect that. Based on this experience, I cannot say that I received the value or service I expected from AAA.

I got vehicle insurance for my father in 2020 through AAA, who forced me to include roadside assistance with it, otherwise I could not get the vehicle insurance. In 2021 he decided to no longer drive due to disability, sold his car, and I cancelled his policy. Recently, I was auditing his budget and expenses when I saw a AAA charge. When I called to inquire, they had been charging him annually for roadside assistance, and had not cancelled it. They refunded the recent charge, but refused to refund the previous charges.

3 times using. Live in PA. 1) Called and got someone in Boston Mass. Waited 4 hours, 3 phone calls, finally tow arrived. 2) Towing a trailer, called, waited 4 hours, sent tow in wrong direction and would not tow trailer because not an RV member. Friend came to get my trailer. Upgraded membership. 3) Close to home, after a million questions and location, requested local towing company (Friend with rollback) sent wrong tow company, and will not tow trailer, even upgraded membership to RV 3 times told who I wanted. Finally qot changed. Waited 3 hours, 15 minutes from home. All breakdowns happened within an hour from home. Still waited 3 -4 hours for a towing company close by.

Frankie accepted my AAA roadside assistance call. Excellent communication, prompt service as promised. Even came out on a night when it was pouring rain. I was very relieved to get my car jump-started and for the reliable service. THANK YOU!!

I had a great experience with AAA. When I called, I was told it would likely take about 45 minutes for assistance to arrive, but the technician was there in less than 10 minutes! I needed help removing my grandchild’s car seat so I could pick up a large item I had purchased on Marketplace. The technician was patient, friendly, and took the time to make sure the seat was removed properly. He was able to get it undone when I couldn’t, and his help saved me a lot of frustration. I really appreciated the quick response time and excellent customer service. Thank you, AAA, for coming to the rescue once again.

I called to ask questions about renewing my membership. I was transferred to a supervisor who transferred me to another agent that transferred me to another agent. This is unacceptable to be transferred 4 times just to get information on my membership. 3 out of 4 representatives was dry, short and unwilling to help. I been a AAA member over 5 years and unhappy with the disrespect I received today. My rate increased over $80 and I wanted an explanation or a way to lower the price. You want my money but don't want to give me respect.

My (teenage) son ran out of gas on the highway. I remember vividly having my parents call AAA for me once in the past for roadside assistance. They made me pay $200 to add him as a family member to my plan, plus gas, and didn’t get to him for over an hour and a half. (The vehicle was covered, but my son was not). They had horrible, dismissive attitudes and lacked any sort of compassion whatsoever.

By far the worst private company in the United States if you wanna be stranded, I have been stranded for 10 hours, 12 hours, 36 hours, three days, no kidding and you wonder how a business like this stays in Business. Well fools like me because I’ve been a member for 38 years and have not had a positive experience yet as we speak. I’m 24 hours in stranded and the third AAA person will be coming to me.

I had no history of the car not starting. I'm 67 years old on a fixed income. I went online and found batteries much less expensive as much as $130 less...that would work for my car. See attachments. Why was I so overcharged? I called the Membership Customer Service line, and the man was extremely condescending and rude to me, refusing to refund any money to me. Membership has less value if you get screwed when you need repairs or parts.

I have been insured with AAA/MCIC for more than 10 years for both my vehicle and home insurance. However, over the last two years, I have noticed repeated premium increases based on mileage. This year, they entered incorrect mileage information into their system and significantly increased my premium. They added nearly 5,000 extra miles compared to the mileage I actually submitted.

My recent experience with AAA has been extremely disappointing. Their customer service has been unhelpful, dismissive, and unwilling to take responsibility for their own billing errors. AAA is charging me fees that I do not owe, and despite providing bank statements that match the payment receipts in my account, they continue to imply that I missed payments. Instead of resolving the issue, AAA keeps repeating the same incorrect information and refusing to acknowledge the proof I’ve already provided. No customer should have to fight this hard to correct a mistake that AAA clearly made. At this point, their lack of accountability and poor communication have completely damaged my trust in their services.

Dave was perfect! Everything was smooth, and the car was picked up within a 1promised window of 1.5 hour.

I have a wheelchair van and everything stops working for the wheelchair part every time they charge my battery. I have to have KS truck and mobility fix it. AAA sucks!

I've been sitting on the side of the road for two hours waiting for them to call to give me an ETA. There are ZERO humans, it's all AI. Do I need to say anything else?

AAA is one of the most unreliable insurance companies I’ve ever dealt with. They canceled my policy without properly notifying me and then acted like it was somehow my fault. Their communication is terrible …Nobody calls back, nobody gives clear answers, and every representative says something different. Because of their negligence, they put me in a really bad situation that could have seriously affected me financially and legally. An insurance company should never leave customers blindsided like that. Completely unfair, unprofessional, and irresponsible. I would never trust AAA again.

Extremely frustrating experience with AAA roadside assistance. My vehicle was towed to the WRONG dealership despite me specifically requesting a Jeep dealership. This created delays, confusion, and additional stress while dealing with an ongoing electrical/parasitic battery drain issue on my 2023 Jeep Grand Cherokee. AAA also replaced my main battery shortly before the actual electrical issue was identified, resulting in additional inconvenience and time without my vehicle. Thankfully, AAA did later approve a refund for the battery and reopened my roadside call count after I escalated the situation, which I do appreciate. However, the overall experience caused significant inconvenience, multiple breakdowns, lost time, and unnecessary stress. I strongly encourage better communication, proper tow verification, and more thorough troubleshooting procedures for newer vehicles with complex electrical systems.

Jamal was so perfect. He was fast. Punctual. Very nice. He really know his business. He was fast. Efficient. Just all around perfect. Thank you Jamal.

I am extremely disappointed with AAA’s battery service and customer support. Last month, a technician came out to test my car battery and told me the battery was fine, even though my car had been hesitating to start ever since. Today, my car would not start at all. I am currently 8 months pregnant and was on my way to a doctor’s appointment when this happened. I called AAA again, and the technician tested the battery and said something was draining it. I explained that the battery is only 3 years old, still under warranty, and that I believed the battery itself was causing the issue. Despite this, they refused to replace it. The technician Fazel then told me I needed proof that the battery was purchased through AAA. While I stepped away to call customer service and get the information, he simply left without waiting or offering any further assistance.

On February 1 we were driving to Florida on Alabama US Highway 331 and had a flat tire. Called AAA roadside service, told them exactly where we were in front of a mailbox Address and an hour and a half later got a call from a driver sent out from 200 miles away in Montgomery asking "where are you". We told him and he said, "I can't come that far you'll have to call them back." We did. Went through the same problems with them figuring out where we were. Waited another hour and a half and it was now after dark.

So many times they fail me, laugh at my face, lies about anything they can and won’t hold responsibility of actions. Wastes hours and hours and hours of time to then frustrate you even more during a roadside Emergency.

This review is not about a branch this is about overall AAA. My biggest concern being when you need roadside assistance. This has happened to our family on multiple occasions at night, in the middle of the night. Just overall and not the best area. You cannot speak to someone they want to automate you they want to send you to a robot who wants to send you a link who wants to send you a text and then they want to give you to a virtual assistant and you have to fight and fight and fight until you get through to a human and then the first thing they representative says, (Are you in a safe place?).

Pay into a complete bundled package for vehicles and house. Paid into the policies for YEARS. Never had a claim other than a cracked windshield. Nothing on the house. We get a major hail and wind storm that tore shingles off the roof and dented metal fixtures. Filed a claim, and was denied. Shingles still in the driveway, and could hear pounding at a neighbor's house that were getting their roof replaced. How is it that a neighbor has damage, but mine doesn't? Even the adjuster agreed there was damage. It's the suits in the office that want to keep their money. Now I have to cough up $20k for a roof out of my pocket! AAA should change their name to FFF.