AAA Reviews

I have been insured with AAA/MCIC for more than 10 years for both my vehicle and home insurance. However, over the last two years, I have noticed repeated premium increases based on mileage. This year, they entered incorrect mileage information into their system and significantly increased my premium. They added nearly 5,000 extra miles compared to the mileage I actually submitted.

My recent experience with AAA has been extremely disappointing. Their customer service has been unhelpful, dismissive, and unwilling to take responsibility for their own billing errors. AAA is charging me fees that I do not owe, and despite providing bank statements that match the payment receipts in my account, they continue to imply that I missed payments. Instead of resolving the issue, AAA keeps repeating the same incorrect information and refusing to acknowledge the proof I’ve already provided. No customer should have to fight this hard to correct a mistake that AAA clearly made. At this point, their lack of accountability and poor communication have completely damaged my trust in their services.

Dave was perfect! Everything was smooth, and the car was picked up within a 1promised window of 1.5 hour.

I have a wheelchair van and everything stops working for the wheelchair part every time they charge my battery. I have to have KS truck and mobility fix it. AAA sucks!

I've been sitting on the side of the road for two hours waiting for them to call to give me an ETA. There are ZERO humans, it's all AI. Do I need to say anything else?

AAA is one of the most unreliable insurance companies I’ve ever dealt with. They canceled my policy without properly notifying me and then acted like it was somehow my fault. Their communication is terrible …Nobody calls back, nobody gives clear answers, and every representative says something different. Because of their negligence, they put me in a really bad situation that could have seriously affected me financially and legally. An insurance company should never leave customers blindsided like that. Completely unfair, unprofessional, and irresponsible. I would never trust AAA again.

Extremely frustrating experience with AAA roadside assistance. My vehicle was towed to the WRONG dealership despite me specifically requesting a Jeep dealership. This created delays, confusion, and additional stress while dealing with an ongoing electrical/parasitic battery drain issue on my 2023 Jeep Grand Cherokee. AAA also replaced my main battery shortly before the actual electrical issue was identified, resulting in additional inconvenience and time without my vehicle. Thankfully, AAA did later approve a refund for the battery and reopened my roadside call count after I escalated the situation, which I do appreciate. However, the overall experience caused significant inconvenience, multiple breakdowns, lost time, and unnecessary stress. I strongly encourage better communication, proper tow verification, and more thorough troubleshooting procedures for newer vehicles with complex electrical systems.

Jamal was so perfect. He was fast. Punctual. Very nice. He really know his business. He was fast. Efficient. Just all around perfect. Thank you Jamal.

I am extremely disappointed with AAA’s battery service and customer support. Last month, a technician came out to test my car battery and told me the battery was fine, even though my car had been hesitating to start ever since. Today, my car would not start at all. I am currently 8 months pregnant and was on my way to a doctor’s appointment when this happened. I called AAA again, and the technician tested the battery and said something was draining it. I explained that the battery is only 3 years old, still under warranty, and that I believed the battery itself was causing the issue. Despite this, they refused to replace it. The technician Fazel then told me I needed proof that the battery was purchased through AAA. While I stepped away to call customer service and get the information, he simply left without waiting or offering any further assistance.

On February 1 we were driving to Florida on Alabama US Highway 331 and had a flat tire. Called AAA roadside service, told them exactly where we were in front of a mailbox Address and an hour and a half later got a call from a driver sent out from 200 miles away in Montgomery asking "where are you". We told him and he said, "I can't come that far you'll have to call them back." We did. Went through the same problems with them figuring out where we were. Waited another hour and a half and it was now after dark.

So many times they fail me, laugh at my face, lies about anything they can and won’t hold responsibility of actions. Wastes hours and hours and hours of time to then frustrate you even more during a roadside Emergency.

This review is not about a branch this is about overall AAA. My biggest concern being when you need roadside assistance. This has happened to our family on multiple occasions at night, in the middle of the night. Just overall and not the best area. You cannot speak to someone they want to automate you they want to send you to a robot who wants to send you a link who wants to send you a text and then they want to give you to a virtual assistant and you have to fight and fight and fight until you get through to a human and then the first thing they representative says, (Are you in a safe place?).

Pay into a complete bundled package for vehicles and house. Paid into the policies for YEARS. Never had a claim other than a cracked windshield. Nothing on the house. We get a major hail and wind storm that tore shingles off the roof and dented metal fixtures. Filed a claim, and was denied. Shingles still in the driveway, and could hear pounding at a neighbor's house that were getting their roof replaced. How is it that a neighbor has damage, but mine doesn't? Even the adjuster agreed there was damage. It's the suits in the office that want to keep their money. Now I have to cough up $20k for a roof out of my pocket! AAA should change their name to FFF.

I am writing this review to hopefully let people know my frustration with AAA. I buy AAA for my mom every year for peace of mind that she has this service when traveling. Last week she broke down and called to be picked up and the towed to a dealer for repair. After 3 hours and no one showing up they were called again. The person on the other apologized for the long delay. She informed my mother that the message was never forwarded to the right channel to get her off the side of the road. They said they would expedite her call because of the mistake on their end. After another call no one shows up for another 3 hours. My 82-year-old mom sits on the side of the road for just over 3 hours till she is finally picked up.

Sadly, AAA doesn't know how to communicate. They declined my emergency need for service (flat tire) because they were using an old, expired AAA number after I moved out of state. This is a sham. Each state ONLY knows their state ID numbers. And NO state will try to help me because they only care about their state numbers. What an absolute farce. Whoever runs AAA should be fired. One AI session could fix this stupidity.

I've been a roadside member, homeowners insurance and auto insurance holder for years. Recently I moved from Southern to Northern CA and after a year of trying to get them to switch my policies to Northern CA I've given up. I can never get through to anyone on the phone, can not log into their website, their techs have tried to help but give up after realizing how terrible their system is. I received a bounce-back email when trying to contact customer support by email. And have no way to get a hold of anyone to cancel my policy and membership, but they have no problem taking my money every month. If this were a small business they would be labeled as a fraudulent business by now.

Got a flat tire after midnight, left stranded in a dark parking lot, called AAA for someone to come out and change the tire. Was told that they had no one and to try again in the morning. They left me there stranded, thank goodness for Uber to drive me home. After 30-plus years I won’t be renewing.

I don't ever write a bad review, but I can say that this website has anything close to being user-friendly or common sense. After following link to renew, it kept denying my information and made it seem like I have no account. But I do. I really like the company, but whoever designed the website should go back to kindergarten. It is pathetic.

I would like to leave a no star review. After 20 years they left me stranded for 10 hours and when I called to cancel, they were surprised and offered no apology. When our membership expires at year's end, we will not renew. Thankfully, I was able to find help with friends.

AAA is not worth the amount of money they make you pay. We had a car break down and needed a tow to a repair shop. They towed it, but found out there was a recall for the repair. AAA would only tow it if we pay a $95 fee and $7 a mile after 5 miles because it’s a “re-tow”. That’s $382! A regular tow company will do it for $200. So I pay a plus membership fee and they wanted another $382 on top of that. Then when I called to cancel my membership, which is good until January, they refused to give me a refund. The customer service people were rude, as well.

Bad faith. AAA Driver admits hitting me yet AAA refuses to pay.

I live in Wilton CA. My battery died and I called AAA. They do not have a battery for my model car anywhere in the Sacramento area and will try to have one by tomorrow. Glad it happened at home and not in shopping mall.

Recently, my son ran over a pothole and one of his tires blew. He called AAA and within 10 minutes received an automated message to say that someone was on their way to help. An hour and a half later still no call, no show from the a tow company. Have been AAA members for decades, now seriously wondering how not worth our money this is if they cannot control the response time and efforts of the contractors they use.

How can AAA knowing send someone out that don’t even know how to put air in a tire or how to figure out how to go about it? I’ve been a member since 2013, and I’ve not used them but a few times, but never for just air in my tire!!! Wow, I’m blown away that AAA hires idiots that can’t simply put air in a tire… Save your money and never join AAA because you will be wasting money and time.

I don’t remember his name, but he had a renos truck from CT and was super nice and got me home safe. He was able to park my car exactly where I wanted it to be. I appreciate him so much!

I just had to have my car towed, a pot hole destroyed my tire. The tow truck driver Jahree W saw the report that we were on the side of the road and got to us so fast. He also wouldn't leave us until our ride got there. He was so nice.

Obie had a great attitude the tow truck driver. He hitched up my Tesla model x on his tow and was very professional.. Really appreciated his attitude and service!

THANK YOU JESUS, my tow truck driver was amazing and knowledgeable. HALLELUJAH, he was extremely careful with my vehicle and was genuinely gentle letting that vehicle back down, LORD I’d give this guy a raise.

Today, I learned my AAA membership was canceled back in March of 2026. I received no notification and only became aware by going to the AAA office in Glendale, CA to question why my AAA app signed out my account. The office was not able to assist me in resolving the matter but, informed me that my membership was canceled due to bad conduct. I regretfully took out an auto insurance policy through AAA in December of 2025. Because numerous mistakes were made by the agent, I issued a verbal complaint which is my right. In addition to that, I encountered an extremely unprofessional and extremely rude experience with two ** women. After speaking with the manager of the Burbank branch, a very nice ** Woman, all was clarified with my policy and automatic payments have been taken out of my account each month. We live in a age when complaining, especially when you're right is held against you.

They will cancel your policy and not tell you directly, only through their app, which we did not receive notifications from.

AAA reps follow a script. They tell you help will arrive within an hour. My hour turned into five hours. I ended up paying for a service I pay a membership for to get for free in the event of an emergency. Rethinking renewal!

Sat. May 9th 9 pm. Dead battery at Oakland Airport. Call AAA. Get a recorded voice. Can't convey where I am or the problem. Sends me to a text link. I struggle to fill it out, hit send. No confirmation it was received. Luckily, a good Samaritan with jumper cables comes along. Gets me started. Then I'm unable to reach AAA to cancel. Give me a live person to talk to!

In the past year I had three experiences where I tried calling AAA, or another family member did. Each time we had to wait more than 3 hours stranded in the middle of sketchy areas. After leaving my 90-year-old mother stranded for over 3 hours that was the last draw... The agent have enough nerve to say do you want me to schedule the pickup for tomorrow.. I said I'm not leaving my elderly mom abandoned until tomorrow to wait on you guys. My family and I will no longer use AAA.

Keys locked in truck, called them, they were decently quick, but WOWZA! They’re expensive! Better just going with a local towing/repair company that has locksmith. I called and they were half the price and they had good reviews. I appreciate the time and how quickly it was done, but for the amount that it was is absurd.

This experience goes far beyond one bad towing company. Companies like this are small operators that only continue because major brands like AAA continue giving them the opportunity to represent their name and service standards. The most disappointing part of this entire situation is not just the towing company’s behavior it is AAA’s willingness to partner with and rely on providers that operate with such poor judgment, lack of compassion, and complete disregard for customer safety.

I accidentally locked my keys in my trunk while loading packages late in the evening. I immediately called AAA, filed a report and was notified they were working on it. I was out of town and single. I waited outside of the restaurant where I had met friends for dinner, and it started to rain! 20 minutes later I was told they couldn't come at all until the next day. AAA asked several times if I was waiting in a safe area! Did they expect me to stay outside of a restaurant, that was closing, all night?? I ended up getting someone on my own and paying a LOT OF MONEY to get my car unlocked. I will NOT RENEW my membership. This is completely unacceptable.

This is the biggest SCAM ever perpetrated upon the American driving public. Their automated voice maze has lengthy hold times. They rejected our claim to be reimbursed for an emergency tow. We've been members for 8 yrs w/o any claims. We will not be renewing our membership.

Called roadside assistance for a dead battery. The tech jumped the truck then installed a positive battery terminal and fried the truck's computer control module. The truck was towed to the dealership where it was diagnosed and the module could not be found anywhere. AAA did not help at all. The truck was at the dealership for months so we incurred rental car costs. I ordered a third party module that never worked right after installed….Engine light comes on with multiple error codes. AAA said it wasn’t their fault and closed the claim we had opened with them. The problem started with them jumping the truck so they were at fault. Not sure what to do at this point. I would like to reach out to upper management but every time I tried I got nowhere. They lost us as a customer and I lost all respect for them as a company.

SHOP PRICES!!!! I paid $59 for a 1-year service. Received my card today with the wrong name on the card and a price of $32. When I called, I was told that was the online price, not the mail-in offer. Nothing can be done to correct the price difference. 😡

Make sure your driver is towing or guiding you to a AAA approved shop. Take pictures of your vehicle including tires before you leave for the shop. Our tow driver did not put on our spare tire. He said it would be better to take it to a shop that could repair the tire. So he filled the tire and we followed him to a nearby shop, which turned out no to be AAA approved. They said they could not fix the tire and wanted us to buy a new one. My husband did not want to buy tires from them so they put the spare tire on at a cost of $30 to us. This would have been covered under AAA if our tow driver would have changed it in first place. In the process our lug nuts on the changed tire were traded out. We did not have pictures of the tires before they were changed so the shop would not replace with the original lug nuts.

I KEEP GETTING CHARGED! I enrolled into AAA on a discount and was immediately charged more money after 6 months I canceled my membership. And I was charged again! I called to cancel the membership. The next year. I was sent cards in the mail and charged again! The next year. They send me cards. I call in to make sure that I am not being charged. I was told I'm not on AAA and I'm not being charged and they will make a note in the computer, I was charged again this year! Having to call and ask for a refund and I'm being told it may take months.

I wanted to write a review about AAA. For years we had a AAA Roadside... Initially when we joined it was $50 a month 7 years later it was 5 times that. So we canceled it. We currently have an auto loan with them. They are very non customer oriented in there overall service. Slow, impersonal and difficult systems to assist a customer.

Having been a long time member of AAA, established in IL, using my membership in Trinity FL for inquiries is typically a nightmare in customer service, as typical, I cannot even get a question out with an agent who has been less than friendly. It is leading me to rethink my membership renewal later this year. Greatly disappointed and frustrated.

Today I ran out of gas, along with losing my wallet, cash, cards, etc. I've had AAA for 5 years, I have them basic membership and I never called for service, while also religiously paying my membership dues. So today I called with a request for gas and explained that I'd lost my wallet and everything in it! The woman's name was Kimberley and she said no problem, you and your family have been great customers! No problem, we can give some gas at no cost, even with your classic membership. I was so thankful!.... Then I get a call back from her, saying oh no, we've changed our minds and now we're not going to send you gas now... I asked for a supervisor, his name was Gabriel (also wouldn't give his last name or his direct line.)

Too bad I cannot rated -100 .. AAA member deals are scammers, liars!! I purchase tickets for San diego park and was told it was going to happen right away I was at the park, after I submit payment I received an email stating tickets were going to be deliver the next day.. I was furious. I call and spoke to the lady who apologize but was not getting an answer, I purchase tickets at the counter and my family went in, I stay in the phone and after about 1 hour they send me the email with the tickets, I explain and explain it prior and they said they will do everything to see about changing dates or refunding due to misunderstanding.

We have tried for multiple years to cancel AAA. We have called multiple times to tell them to cancel our automatic renewal. They kept saying they would but did not. They do not issue a refund they said. I have lost out on hundreds of dollars. Their service is not the greatest. One time my husband waited over six hours for someone to come help. I have waited four hours before.

My 2025 Toyota Camry insurance is with AAA. My car was hit by a student and fixed with an "AAA Member Preferred Repair Shop". The claim is **. However, Toyota technicians at AutoNation Toyota Irvine showed me a wrong size (too higher) and non-original rear-left shock was in my car. Because my car's only repair was with the claim **, I emailed to Benilyn (she took care of the claim) and AAA support on 3/24/2026 and asked, "Please advise me how to deal with this issue". However, I has not got any feedback for 35 days!

My wife has been on the phone for the last 35 minutes simply to update our information as well as check if we have a balance. Their IVR is horrible! We were then redirected to 4 different phone #'s to call. I'm glad we weren't stalled in the middle of a freeway!

Purchased Premier coverage on my email it indicates the following: "Please note: Plus or Premier coverage commences 7 days after payment is applied. You are eligible for Basic roadside assistance during this period." Basic roadside includes a battery jump, when I called for a jump they said my services even the basic are not eligible until the next day. This goes against what is written in the membership offer.

I have been a AAA customer for 4 years. Used them twice for tows. BOTH times ended up calling another private tow company because they never showed up. Tonight, the second time I've needed their services, they have been telling me since 10:09 pm that they will be to me within 60 minutes. At 11;07, after I had waited the 60 minutes, they said driver dropping off tow and will be to me in about 60 minutes, AGAIN. After 60 minutes, the said 60 minutes to 90 minutes. At 1;09 I called them again and after extensive waiting on hold, they said driver is finishing up a tow and I am next but they would not say how long. I asked them to find out WHERE the driver was so I could get an estimate of how long to expect THIS time. I was put on hold AGAIn and when the representative came back on she said the driver is "finishing up a tow and should be calling you soon".

My experience was terrible. They gave me such a hassle for a simple lockout even after I provided proof of my membership. I ended up using roadside assistance that was included with my car insurance that AAA could have done in 2 minutes but instead decided to be difficult. I canceled my service after this experience. It's pointless for people to buy this service when your insurance company most likely offers the same service with less hassle especially after paying for a membership. With your insurance you don't have to worried about the employees giving you a hard time like AAA does. AAA is a waste of money. I recommend going buying roadside assistant service from your insurance. It will make your day 10 times better than calling AAA.

I am extremely disappointed with my recent experience with AAA Roadside Service. My elderly father was left stranded at a gas station for over five hours waiting for a tow truck, with little to no clear communication or urgency from AAA’s team. This was not only frustrating, but also deeply concerning given his age and the circumstances. Roadside assistance should provide peace of mind, especially for vulnerable customers, but this experience did the exact opposite. Leaving an elderly person sitting for hours without proper updates or timely service is simply unacceptable. I expected far better from a company with AAA’s reputation and not to mention my father has been with AAA since 1999. This situation caused unnecessary stress, discomfort, and concern for our family. I am beyond upset with how poorly this was handled and hope serious improvements are made so no one else has to go through the same experience.

This service is a joke; they come out with a policy based on the day you schedule the service. I scheduled a towing service for 1pm 4/23/26 and when I got home at 4 pm, my car was not there. I called to find out and was told the request was never made, even though the customer service agent told me I was all set for my car to be towed. I called back to ask what happened, and they said they could not find the request in the system. I submitted another request on the same day, was given a time frame, but then called to check, only to be told it would be at a different time. I had to cancel because I couldn't wait any longer at night. The next morning, 1/24/26 I was told that since I wasn't with the car, it would take 24-48 hours to be picked up. What a shame—wasted two days and time. I had to pay for a taxi to go back to where my car was parked and drive it myself with brake issues since I needed to go to work as soon as possible.

Unfortunately they were the agent sent to unlock my car from AAA. In March 2026. They broke my window switch pressing the wrong button to unlock it, and then denied responsibility and AAA let them get away with it. I will have to report to the BBB and reviews and move on, with 300$ in damage to my car over a simple unlock service that I paid for. Timothy walter took my claim information, then accused me of lying that there was no way the damage could have happened the way I described it (which is not right because I could easily replicate it myself..) and then when I told him I needed to speak to a supervisor because this is very wrong, they told me they'd call me back and never did

I AM GIVING AAA a "ONE STAR" rating BECAUSE a "ZERO STAR" rating IS NOT AVAILABLE!!!! AAA will LIE TO YOU to get you to join!! I spent over an HOUR online and on the phone with a AAA rep researching whether AAA could provide SAME DAY battery replacement service AT MY CURRENT LOCATION if I joined today and paid an "Urgent Fee" to avoid the 48-hour waiting period otherwise. The rep suggested getting the AAA credit card to save money on membership and CASH BACKS, so I signed up for that as well but ONLY AFTER being GUARANTEED BY THE REP that I could get this service today. I applied for the credit card, purchased an annual membership from the rep, PAID THE $60 URGENT FEE, and was then passed to the Roadside Assistance section to schedule my service.

If they make it right I will change my review. I have AAA plus. My battery died. I did the online AAA roadside assistant. Very nice lady calls me, ask me my location ask the problem. I explain my battery died. She say, "Ok let me find someone for you. Please keep phone on you." My job don't allow phone, so I punch out at 2 am, we hang up. She calls back within 5 mins and says, "I'm very sorry, I can't find anyone, you're gonna have to call back at 6 am. Wanted me to sit for 4 hours, couldn't find anyone on a Friday night to come give me a jump until 5 am. First time using AAA, and I got stuck for 3 hours. Lost 3 hours of work and paid someone to drive that far to give me a jump. The whole reason I got AAA was not to have to inconvenience someone. Very disappointed. Hopefully, they make it right so I can change my review.

AAA's new ownership has failed in every way. Customer service is very poor. AAA towing try to put every obstacle in the way of a smooth towing experience. I had my vehicle towed to a shop. The shop could not get it running, they wanted to throw more parts into it. So I call AAA to tow it back home. AAA took the info and said, "The tow driver will call you with an update." I waited and waited. 2 hour later, I called AAA back. AAA said that the dispatcher canceled the tow because AAA called the shop, and said the shop could have fixed the vehicle, that's why AAA can't tow it back home. I had to fork up $340. What's the use of having AAA? The AAA PHRASE AAA won't leave you stranded. THAT'S a big fat LIE. Get out of the Towing Business.

They don’t call back. They are a scam and a rip off! They will screw you over big time!

Today I tried to update my account and could not online- I called and spoke with an agent and was pleasantly served by Dominique **. This young lady addressed my tranaction professionally and was extrememly knowledgeable about AAA services. Being a member since 1980 I have encountered varied levels of customer service from agents. Today's expereince was exceptional. Thank you.

If I could give an 0, I definitely would do it. The customer service is horrible and spending with a supervisor was equally as bad! I was stranded on the highway in over 100 degree weather, I was told I was on the priority list because I was in an unsafe place. Still took 3 hours and countless calls to get service!!!

I will never spend a dollar for AAA's membership again. Been a customer for over 5 yrs and they want to use their preferred towing co. Well that's not my preferred towing co and if you saw the place or heard how they operate then you wouldn't let them tow your car neither so I cancel my membership and will pay out of pocket for service when I need it. This plus membership is a joke and I will keep giving bad reviews and word of mouth goes along way. They need to look at their so called preferred towing companies a little closer. If you saw the company that they wanted to tow my car you wouldn't let them either. They are inexperienced and damage vehicles all the time. I will not let them touch my car. It was not those way when I joined and I will never join again. There are a lot of other towing clubs out there to give my money to so I guess I will do some research and join ONE today. Screw you AAA,

I had one of the worst customer service experiences of my life with AAA, and it is completely unacceptable for a company that people rely on in emergencies. My car broke down, and initially we believed it was a battery issue. AAA dispatched a third-party roadside technician who arrived after about 40 minutes. He was professional, courteous, and helpful, and we determined the issue was not the battery but that I needed a tow. Unfortunately, that is where everything went downhill. After calling AAA again to request a tow, I was told the wait time would be 60–90 minutes. I explained that I had already been waiting and asked if the service could be expedited—there was no urgency, no accommodation, and no real concern shown. I ended up waiting over 2 hours, and no tow truck arrived.

FRAUD FRAUD FRAUD - left my family on the road no less than three times - lied to us about services - refused to answer calls - then they pepper you with upgrades and insurance sales -

They left me stranded for over 3 hours in a mall parking lot with the same answer every time I contacted them which was at least 6 times. They repeatedly said ”our technician is on the way and will be calling you soon”. After three hours I called a local tow company and they showed up in 20 minutes. I’ve put in for a refund of the tow bill but have not heard back from AAA. I'm done with them. What good are they if they can’t fulfill a simple call for a tow. It’s not like I was in the middle of nowhere.

I have been a member for almost 20 years. Every time I call for roadside assistance, it takes 2 to 3 hours for them to come out. That is the case on a clear, good weather day with no issues. It is ridiculous how long one has to wait and you can’t talk to a human. It is always a computer you are dealing with. For how much it costs for membership yearly and how many times I use it, it is not worth it.

If I could give 0 stars, I would. I am not a person to complain or bash any company; however, AAA charges so much damn money for car insurance and when it’s time to file a claim, they lack empathy and compassion. The adjusters have a stick up their ass and why do I always have to call to follow up horrible service lack of communication? I was not at fault, yet I would have thought I would have a good experience, it’s AAA well-known company. I truly think they rip you off and they need to take a class to know what it feels like to be in our shoes. So many bad reviews and not a damn thing done about. Shame on you!!

This morning I spent almost 2 hrs on the phone trying to get answers to a towing billing question. No matter what number I tried or was transferred to it was always the wrong dept or out of state and they don't handle Colorado. All I had was a simple question about how a tow is handled for an out of state tow. The answering service has no option for customer service, the web site link for chat, or email contact was not working. Amazingly after over an hour someone helped get to customer service and Cherie ** was my life saver.

The AI is terrible. Can’t reach a person even in an emergency.

I DO NOT recommend AAA. Be sure to read my entire review & see what's going on currently with lawsuits against AAA. My husband & I canceled our policy w AAA, & didn't renew. After having their coverage for several years, & not needing to use it, when we had our first & 2nd incident, AAA failed miserably, repeatedly. November 2023, we broke down traveling out of state, in an isolated rural area that was just 15-20 minutes outside of Chapin/Columbia Sc. AAA, let us sit there in the middle of the woods over 6 hours in the dark. It was daylight for the first hour or so. We sat there so long, we had a nice couple stop & stay with us for over an hour & gave us their phone number in case AAA never showed up.

Towing communication very inconsistent. AAA robbed me for $100 when there was very poor communication with towing my car. Very upset and will not recommend AAA with anyone until this issue is resolved and handled properly. The towing company was supposed to call me before arriving to my car. The rude towing lady called me and told me since I’m not there she’s leaving and then AAA refused to refund me my hundred dollars that I paid for the service.

Their review process is faulty at best. Horrible in so many ways.

AAA is terrible when it comes to reimbursing you for damages to your vehicle caused by one of their subcontractors. I called AAA for a jump & the technician that was sent out put the battery charger cables on the wrong battery post, frying my electric system & damaging my alternator. I immediately contacted AAA & I was told to get an estimate which I did from Ford & was told that I needed to have my alternator replaced & something with a main fuse or fuses replaced, totaling $900.

Currently waiting for a tow, been here for 3 and a half hours, ended up going through a different tow company. Do not get AAA.

I hit a pothole and AAA showed up within 30 minutes of my call. The driver who assisted us was Peter **! He was very friendly, funny, and made our experience easy! Thanks again for your help today!

I renewed a membership and ended up going down to a 5 mile limit of Towing, which is insane. No one has to tow 5 miles. I got whacked $250 for a 30 mile ride because I only had a 5 mile coverage. My coverage I was updating at the time was for the hundred dollar coverage that I've had for decades. I am quite annoyed and irritated with this whole scenario of not realizing it was only a 5 mile tow limit. That's unacceptable.

Horrible. Just horrible. I have been a plus member for 15 year (yearly bday gift) and I can never ever get someone on the phone to answer any questions. If it wasn't that it's a gift that I get every year would never sign up. It's sooo not worth the the stress and lack of response.

I called AAA numerous times on 2024 and 2025 to get information on my auto insurance. The operators never listened never to my questions. I was passed around to AAA roadside assistant after I chose auto on the phone prompts. Then a person asked if I was in a safe place and I told them I wanted insurance. Again, I was transferred and the next person tried to give my roadside assistance policy number. She told me no, that my auto insurance policy was discontinued 2 years ago. Ok, she began giving the road side assistance policy again. I said I need auto insurance policy.

First I've been a AAA gold member for 15+ years, and have always loved and swore by the service. I've heard the stories of the rapid decline. The unbelievable treatment I received on a recent breakdown was enough to make me understand these reviews..15 + years I've been top tier..my policy lapsed and they contacted me and I thanked them for reminding me, paid the upper membership for the year in full and next day of course my wife's car broke down..called and they said, "Sorry..even though you paid you cannot use it for 72 hrs and if you want us to call you a tow truck it's 60 dollars.."

Horrible Service. No one know what they are doing, even the managers. I paid premier for both of us and when we need them. They said we don't do this, we don't do that! Here is one simple thing and they can not do: They can not even take care of my Small motorhome spare tire change. They make all kind of excuses to not honor the service.

I'm a premier member...plus a household member. So, a nearly 200.00 membership. Yet, the one time we called 6 months into the membership for a tow, we were told a 5 hr wait. Then it was revised to a 6 hr wait. There were 2 toddlers in the vehicle. The call was made before 8pm. The estimate was 1:30 am before the truck would even arrive... forget the time to the shop and the time to drive home in a second vehicle. Had we waited, the kids would have been stuck sitting in a car all night. We wouldn't have been able to go to work the next day with absolutely no sleep. So not only did it cost us $600, but would have cost a day of wages. What good is this membership? Seems they have a pretty good con going. Expense of membership but no service provided. I won't be renewing. AAA is skating by on the reputation they gained with earlier generations, but is no longer. Turns out to be just a racket.

I've had AAA homeowners insurance for 26 years and auto insurance with them for a fair number of years also. Plus, I've had the basic roadside assistance package. In 2024 AAA decided to change the company they do homeowners with and sent a letter advising of this. The letter stated if nothing needed to be changed with your policy you don't need to do anything. However, I found out a few months later my policy was canceled!

We have been AAA members for over thirty years and rarely use the roadside service. Today, one of my tires started to shred, and at around 12:30 I called for a tow to a local tire shop. A tow was not available until 8:00 P.M. tonight, long after the tire shop has closed. The soonest a tow would be available was tomorrow at around 10:30 A.M. Clearly AAA needs to have more towing services available or maybe pay their current affiliates more to make taking AAA customers worth their while. I will definitely be in the market for more reliable roadside assistance.

Save your money and pay for a tow only when you need it, and get on your way quickly instead of waiting several hours for these morons to finally show up. With a AAA membership, they already have your money and they don't care what you think of their service when you need it. In fact, they'd like it if you didn't bother them.

My car would not start last Tuesday morning and AAA had to send a tow truck. I waited 4 1/2 hours before a truck arrived! At 12:30 I received a text that a driver was on their way. At 1:00 I called to find out the status of the driver and was told he was still 40 minutes away. Wasted half my day waiting for a tow truck. I will be shopping around for roadside assistance.

I use to be an advocate of the AAA roadside service, the ease of getting in touch, quick response times, and the VIP experience they use to have. Now it’s an absolute joke! Save your money and time!

I had a issue with my 1997 Red Mercury Grand Marquis this morning & the AAA Tow truck driver helped me to get back rolling in 2 minutes. I give him a 5 star rating! Keep up the good work Jose. Safe travels 🙏🏽.

EXCELLENT!!! Gabriel the tow truck driver has provided my family twice with excellent towing in his very nice flatbed truck! It was perfect and just what I asked for when I called AAA Auto Club. Thank you Gabriel for your fast and courteous, friendly, caring service!! God bless you. :)

This is the 2nd time in 6 months I have "tried" to call AAA both late nights and 1 time I was by myself and last night I was on Interstate 75 with a blown out tire at 10:30 at night. I was worried about calling AAA because last time they left me sitting for over an hour with no help and I finally left my car and got an Uber. Last night I conveyed the importance that it was 10:30 at night and we were 2 females on the side of the road, (1 hour from home). I told them please do not leave us here waiting for an hour like last time. I literally waited over an hour on hold. We called numerous times. I'm so disappointed and disgusted in AAA and the people working from home were not helpful. I finally gave up after being on hold for over 1 hr and 15 minutes. It's obvious you don't care about your members. I finally had a Road Ranger replace the tire and USAA came out also.

Complete waste of time and money. Stuck on the highway for hours and then they call back and say they can't send anyone out. They have no problem taking your money though that's for sure. Zero stars. Worthless service.

I've had AAA for well over 5 years. It started in Washington and now I have it in Missouri. And I have never filed a claim or asked them for everything and have never missed a payment. Even when I moved States I called and I had to transfer and do all this stuff but I was never not covered. Now I've lived in Missouri for over 2 years. And I was in a little two-wheel drive Toyota and the road got a little slick and I got stuck about 10 ft from the asphalt and I called and I said, "Hey. Can you guys come pull me back on the asphalt?" And the lady said yes for $175. So I said well what am I paying for it and she said wenching is extra. And I said you're not wenching me.

This was my first time using my AAA membership, and it will likely be my last. I called for a battery replacement and received a verbal quote of $214.99 all-in for a 650CCA-47E-C. I explicitly asked your rep Trinia if there were any additional fees — she confirmed there were none. Your third-party contractor Howard arrived and recommended an upgraded battery at $279, which I agreed to. After installation, I was handed a bill for $309 — including undisclosed shop fees, spray protector charges, and other add-ons.

Requested service and started in q hr. After 3 hrs still no service and when I called they only said a few more minutes. Slowest in service. Always blaming the tow truck driver instead of looking for another tow truck company who is faster.

The agent I spoke to suck!!! She totally suck.... Not totally stupid... Lie to... I couldn't believe I was told one thing and she just run around like she care but in the end she canceled everything....

Our tow truck driver was professional and very friendly. After realizing my car wouldn’t start, I was very stressed and triple A was there to get me out of a pickle. Our driver called with an update that he was close by and no need to worry. Matt quickly and efficiently got the car on the tow and I was able to go about my day. Matt, I give you a big shout out !!! Thank you. (Port st. Lucie, FL)

My service tech Brown was very helpful. He was early and delivered 5 star customer service to me and did I mention in a timely fashion. I would recommend AAA and/or his service on any bad day to anyone in need!!

My first time with AAA getting a tow. Did it online around 10:30am. It’s now 2:40pm and all day I’ve been getting the run around about the driver and the time frame. My vehicle is not going around the corner, but to Brooklyn. The mechanic closes at 5pm and there is traffic so it’s never going to make it there in time. All day I’ve been getting one story after another and still nobody has picked up my vehicle. AAA is the worse and I’m sorry I became a member paying them every month.

Worst experience ever!!! I went on the app to book a hotel. Paid over $300 with an insurance in case something happened. Paid a month in advance. Get to the said hotel, my daughter was at a tournament for her school. The hotel tells me my reservation was canceled. I called AAA, they say that my reservation is still active. The hotel tells me that even the reservation confirmation numbers don't match and it's too long of a number. I get AAA customer service on the phone and they confirm staring a process to refund me because I had to book another room for over $500!!!! And then I get an email after I have checked out stating that the hotel didn't process the approval and there isnt anything they can do to refund me, when I heard her tell the fricken guy that the hotel approved it, verbally!!! DON'T EVER BOOK THROUGH AAA APP OR WEBSITE, Go straight to the hotel... What a fricken rip off... I AM PISSED!!!!

I've been with AAA for years, never did think that the color of my skin would decide if my car could be towed, but that may have been the deciding factor in what happened to me. My car broke down, I have 4 vehicles on my AAA account. Now the car in question has been towed by AAA three other times and never a problem. This time I called AAA told them what car and because it's a lowrider, and just like the other times I asked for a flat bed. Dispatch took all my information and told me the driver would be there on 45 minutes.

Very long wait time. We been pushed three different times. No waiting over 3 hours which unacceptable. I truly thought you are the customer service business. They truly do not seem to care about time other than they created a service ticket and totally depend on a tow service dispatcher to dispatch a driver. We asked them to use a different service and basically just said they are doing everything they can. No urgency whatsoever. Probably be my last year be a member.

This the worst company. I don't recommend this to anyone. They damage my car. When I call them to complain they cancel my membership. 👎🏻👎🏻👎🏻👎🏻👎🏻 Baddd. Please use good same good company.

AAA service is horrible. I was told a tow truck will be here in 2 hours. Now that 2 hours has changed to two more hours. I got a tow on my Challenger July 2025 then I got a tow on my Charger October 2025 and today 14th 2026 I need a tow on my BMW and I had to pay $100 because they don't go by the year. They go by a rolling year meaning I've exasperated my two tows for the year. I will not be renewing my service. Their timing is horrible. It's trash. They lie saying that "You're going to get service within an hour" but that has led up to three and four and I'm still waiting. I will not be renewing my subscription.

I have been an AAA member for 5 years before filing a claim on 3/8/26. I ran over something in the city of Alcoa, TN, with my car that severely punctured my right front tire and caused instant deflation to the point I was driving on the rim. I called AAA to have my car towed, and the customer service rep said he would submit the claim but couldn't tell me how soon the towing company would arrive. I was stranded far from home, so I called a towing service myself; they arrived in 20 minutes and towed my car to my preferred destination. The tow truck driver said he no longer does work for AAA because they don't pay well. Lesson learned! I'm thankful I called the towing company directly and cancelled my AAA membership. My insurance company will reimburse me for the towing fees. Don't waste your money with AAA!

My name is Phyllis and I had a flat tire yesterday 3-12-26 on my Highlander while on Wadsworth Pkwy. in Broomfield, CO around 5:00 in the evening! I was greatly helped by your AAA serviceman, Fidel!! After revising the poor directions which I initially gave regarding my location, Fidel “found me” in a very timely manner, and successfully changed my flat tire! Fidel was VERY patient and pleasant with me, and calmly put me at ease while taking charge of the situation, and he successfully and safely got me back on my way home!! I very highly commend Fidel as a wonderful, knowledgeable, and extraordinarily nice person!!! I am so very grateful for his enormous help to me in my time of great need!! Many thanks to you, Fidel… I am eternally grateful for your help, and send great blessings to you!!!

Hello. I have had mixed outcomes with AAA Towing. This just happened last evening. Got locked out of my car. Yes they answered my call about 1030 pm and told me they would arrange for lock out service to come to my car. Within about 30 minutes I saw the arrival time on my phone. It would be abt 445 am. Fortunately we stayed in a restaurant that closes around 12 pm. We cancelled that call and had a friend pick us up.

I ordered roadside assistance online. Explained my issue. Then I even called the tow truck company that was supposed to come and explained my issue to them as well to make sure they were able to help me. The guy told me absolutely no worries. We’ll figure it out then he sent a guy without a tow truck, even though he knew I needed one then that guy called dispatch and all of a sudden they’re unable to help me with my issue so what’s the point of having AAA? To me, it’s not worth the money. They couldn’t tell me because I had my kids with me even though they’re older children not in a car seat.

Just want to give a shout out to Mike for assisting me in getting into the car. You were prompt. Your service was great. Really appreciate you. Thank you for making this experience a good one. AAA roadside service and Mike thank you.

Very disappointed in AAA. Called to book a tow to get our car to the shop from our house. Tow truck driver arrived and noted that the trip was only 11 miles, but AAA was charging us for 14 miles. He said that he’d seen them do that to people before and that we could dispute the charge with AAA. We called to dispute and AAA put us on hold and came back to tell us that the tow company said they towed the car 14 miles so they would reimburse us do the 3 miles extra that we were charged. Both companies clearly lied and will be getting terrible reviewed because of this. Will be sure to not recommend AAA to anyone.

I bought a battery from the roadside service. The technician was nice and assured me the paperwork would be electronic sent from the office (receipt & warranty). It was Saturday at 7 pm. Sunday and Monday, no paperwork sent. I called AAA and the agent said to check email later on Monday. 4 hours later, still no message sent. I found the garage service and they say no one from AAA informed them. I called AAA and spoke to supervisor. She says, "We don't send receipt and we don't call garage." I says, "How will they know." She never answer that saying, "We don't send receipt and garage handled paperwork," repeatedly. So looking for new towing service..Hope you have better luck with them.

The worst service of any business ever. My husband sat on the side of the road for 6 hours waiting for a tow truck. We both tried speaking with a real person multiple times to find out what was going on but they send you through the circle jerk on recorded lines. When it was nearing midnight he called a regular tow company and was on his way home within an hour. Will be cancelling our AAA membership in the morning. The tow truck tonight was half the price of our membership.

I'm a premium member. I had a flat tire. They got here in good time, but didn't have the right tools to be able to take off the flat tire. That's very disappointing when I pay yearly. All trucks for AAA should all have air compressors to take off the tire

I have never had such terrible service in my 13 years of being a loyal member! The first flatbed driver said we needed a different type of tow truck as we couldn't put the car into neutral as the key was broken. He said we needed a regular rear lifting truck. So we had to cancel that truck and request the right kind. The second tow truck driver they sent showed up with the same flatbed, same tow company too, put my broken key (the reason it was being towed to the dealership for replacement) inside the ignition and got it stuck.

I have been waiting on roadside for 2 hrs and 10 mins and for some reason I still don't have a driver coming to me as a premium member. I will be posting these reviews on all platforms and cancelling my membership. This is RIDICULOUS AND NOT WHAT PEOPLE SHOULD BE PAYING FOR.

As a long time member of AAA, I am absolutely dumbfounded that we are in 2026 and I’m required to wait MULTIPLE HOURS for service just to show identification. That’s absolutely ridiculous and should be a crime. As a near 4 billion dollar company that’s been around over a century you’d think some common sense would be to have the ability to upload your license and answer a few security questions to allow drivers to leave the vehicle unattended. People have things to do other than wait over 4 hours for a 10 minute car tow. The company can afford to figure out something convenient for your members. This has once again been a very poor AAA experience as all are. I know I’m not alone on this issue. This is a major problem and needs to be addressed immediately.

I have been a AAA Plus member for over 25 years, and today’s experience has been one of the most frustrating service situations I’ve ever dealt with. I called AAA around 9:00 AM this morning because my vehicle needed to be towed. The earliest tow they scheduled was 12:35 PM, which was already a long wait, but I accepted it because I’ve trusted AAA for decades. Since then, I’ve called and sent several texts trying to get an update. Every response has been AI or automated messaging, and there has been no real person available to speak with, even though I’m stranded and unable to go anywhere.

I've been a member with AAA since 2017. Over the years I've added onto my account memberships for my mom, various family members and my children. Some years none of us even use any of the services. This year I was paying for three memberships. I was the only one to use a tow. 2 weeks later my vehicle was still at the shop not able to be repaired. I was trying to take it somewhere else and they refuse to tow it. The woman that worked for the wrecker service pretty much was giving me the third degree asking me all kinds of questions. Why was I towing my vehicle from the shop that I had it towed to two weeks ago. And why was I towing it to this other place. And was I trying to use it for a trade-in because they don't do tows if you're doing trade-ins. And I already received a tow for this one breakdown and they don't do multiple tows for one breakdown.

Stranded in central Florida. Alternator went bad. Called AAA, waited 2 hours for them to send someone… only for them to tell me they’ve tried reaching out to every single driver and absolutely no one is available. Basically said, “Sorry, you’re out of luck.”

Waiting for more than 4 hours for tow that never showed up. This company used to be nice in the past but not anymore. If you need a tow pay a private party instead AAA. Don't waste your money with this company.

So I got the special and the special is $34 if you add a relative or a sibling so I was told that I would have 100 miles that me and a family member had to share that so I went ahead and purchased it. Well need a towed and was told I can only get 3 miles which is only three blocks and so when I called up to find out what’s going on the first customer service lady said, "Well this is South Carolina and we only covered 3 miles." She was kind of nasty. The second lady was all right 'cause I told her that I want to cancel the membership.

I have been with 7 years. My daughter's car had a bad battery and she called AAA towing services. An AAA towing truck stopped by and said it was not a battery problem then asked for $91 in cash for towing. The driver refused any credit card charge. My daughter paid him $100 bill and the driver said he had no cash. Refused to give her any receipt just drove away. My daughter call another AAA towing truck and got the car jumped then the car started without any issues. I called AAA customer services one week ago and a lady called back. I was told she was going to handle the case then nothing has happened. I am going to cancel the AAA membership because I think it is useless.

I have paid for AAA for 15 years. Contacted them for a tow last night. After 3 hours of waiting, and calling multiple times, I called a separate service who showed up in 20 minutes. AAA was not helpful or responsive. I am cancelling their service. Horrible experience. Do not use!

Lisa ** provided excellent customer service while helping me renew my AAA membership. She was friendly, professional, and made the entire process quick and easy. Lisa took the time to clearly explain my options and ensured everything was handled smoothly without any hassle. It’s always great to speak with someone who is knowledgeable and genuinely helpful. Thanks to Lisa, renewing my membership was a very positive experience.

Worst!!!! Company. I became a member since 2019. Everything went well until last year on Feb 2025. Somehow they canceled my membership and had to get a new membership. Since the other membership got canceled by them all the batteries that we purchase under the old membership were no longer added to the new membership. So we had to buy again 2 more batteries for 2025. Dec 2025 we upgrade our membership to plus. I was told that the batteries that we purchased will roll over to the upgrade membership. Well guess what!!!! Wrong. Now all my 3 cars have no warranty on batteries because they can't find the batteries on the upgrade membership. I have the original receipt, show it to the tow company and they did not accept it at all. According to both parties I have 2 membership but none of the membership have my batteries registered. I decided not to renew my membership this year. 😒

Updated on 03/19/2026: I canceled my membership. Expecting a refund on the remainder of the policy. No refunds!! The best they could do was a discount on future renewal!!!! YOU CAN'T MAKE THIS UP! Can you believe they actually offered me a discount on their poor service instead of a credit on the remaining 6 months of my policy? I WOULD STRONGLY RECOMMEND BUY COVERAGE FROM A LOCAL TOWING SERVICE. AAA is a rip off!

The reason anyone gets AAA is for the peace of mind that comes with having someone to call if you have a problem. The water pump went on my truck and I needed to be towed. I called AAA and they checked my membership and scheduled a tow. They said it would be at least 90 minutes because they had a lot of calls. I left the keys with the truck and got a ride home because it was 0 degrees out.

I had my SUV towed this after and I have to say, the tow driver was AWESOME in every way. His name is Michael **. He was polite, listened to what I had to say and gave feedback on what I had said to him. He is well mannered, and he got to my house very fast. I would absolutely recommend him to anyone who gets AAA. I wish I had got to tip him but I had no cash on hand. I have tried to look and see how I could send him some money but I couldn’t find anything. I hope this review at least repays for the tip I couldn’t give you.

I have had AAA since 2023. I was always told how wonderful they are. I called to have my car towed from Central Ave in Albany. I got told because of where it was, they have a garage, they won't come tow it. Even if I had the money they can't fix it. So why can my car be towed? I pay a year at once always and now want to use what I pay for. If I could drive it I would. Why do I pay for AAA if I can't rely on it.

I urge people do not use AAA, I had a very bad experience today, 2/25/2026. I have called for service at 4:49pm and as of right now is 10:00 and they haven’t call or give any signals yet. This is insane, first they provided me with a false statement about waiting time. I called a few time after 2 hours waiting and the dispatcher a (Guy) treated me very nice and told me that someone gave me a wrong information time wise. He put my called in expedite around 7:40pm and according with him they will be here soon, which that never happened.

I have been a member of AAA for 51 years. I haven’t used their services much especially towing. I have the Plus Membership. My daughter called for roadside assistance in South Jersey club #071. The dispatcher refused to honor the Plus membership which includes 100 miles of towing. The dispatcher said they would only provide a 15 mile limit with no reason given. I have since found out that AAA is made up of a much of separate clubs. One club works independently of other clubs. It seems they can do whatever they want. So the left hand doesn’t know what the right hand is doing. There are no phone numbers listed for customer service. You just get jerked around from one person to another. There is no phone number for the AAA headquarters in Florida. But they do list all of the high price executives including photos. But if you want to call one of them your S.O.L!!!! Save your money. No need to buy the Plus membership.

A horrible experience. My car was towed to an AAA auto repair shop last month because my truck was overheating and the power steering went out. My coverage was the Vasic, so they towed it to an AAA repair shop. Supposedly, they fixed it. 1 month and $620 later, the truck is overheating again. I call AAA and they take the truck back to Columbia, MD (about 25 miles away from me). They now tell me that my thermostat is the issue, and it will cost $ 1,000. I told them to forget it and tow the truck back to me. The guy brings the truck back, and tells me that I owe them $100! I sent the truck back and I am now canceling my AAA membership. This is so not worth it.

Can we get negative stars? Broke down in the middle of the road. Was told 45 since we were a priority myself, my mom and daughter in the car while it was raining at 12am. They said they were calling CHP to provide assistance because of the danger. 30 minutes later no confirmation so called again, they said they were 10 minutes away. 30 minutes later called again and we were told the tow service had canceled the call for service and they were not going to respond. CHP refused to respond. We would have been waiting hours if we did not call our own tow service and arrange pick up for ourselves.

I’m a member since 26 years. Now I had a claim, deer/car accident with total loss. Adjuster took almost 2 weeks to look at the car. Rental car was supposed to be up to 30 days. Unfortunately due to a “typo” of the claim handler, we had to return it a couple days after the adjuster was here, but WAY before we saw any money from AAA. Then we asked for direct deposit, instead we received a check another week later - no rental car in the meantime. And then there was an issue with the check! And if you’d like to call AAA, bring patience, because their help desk is ALWAYS busy and “helping other members”, probably for the same issues I had.

Live in Downey, Ca, been a AAA customer for the last 14 years. This particular day I had the worst experience ever, On February 21,2026 requested a battery service from AAA. Called at 5:00 pm. The virtual app said they will be there at 5:45 pm. After that another message said 6:15pm. Then another message they will be there at 6:45 pm for a battery service. After that didn't hear from them again, the worst service ever. AAA is not reliable so I will start to look for other companies.

On Feb 21 I paid for a battery replacement online, it was supposed to be done on the 22 of Feb but nobody even called to confirm. I called them 3 different times. Spoke to 3 different women and none of them were professional. Nobody resolved my issue as to why my vehicle still doesn’t have the battery I paid for online. AAA took $237.59 out of my account and could not tell me why nobody ever came out. Everyone seemed confused and now I have to wait for a refund. So be careful ordering certain services from this company. They are crooks.

I called AAA because when I turn on my car it won't start, it turn on but won't start, and the guy came check my battery is not the issue, tried to turn on but it won't and worst he ruined the ignition, and now it did not turned on, call the tow truck and the guy came, and made it worst. He said can't even put the key on and locked the steering wheel, this is the worst AAA experienced I had.

I was a AAA customer for years. I didn't use the roadside assistance often, but used the travel options regularly. I booked a hotel through AAA and when I got to the hotel, I was charged $25 more a night for parking. This was nowhere in the price listed, but in the fine print on another page. I notified AAA how they were permitting the customers to be blindsided by additional fees not listed. AAA refused to assist. Ok, so the hotel got my $75 and AAA lost a customer for life. 0 customer care. I'll never recommend them or be a member with them again.

My experience with AAA was very disappointing. The claims process was stressful, with inconsistent communication and slow responses. I had difficulty getting clear answers to reasonable questions. The most concerning issue was the valuation. The comparison vehicles used did not appear realistic or reflective of actual market listings, which raised concerns about accuracy and fairness. Overall, the experience lacked transparency and professionalism. There is clear room for improvement.

We have AAA Roadside Service, and today was the first time we had to use it, as the battery in our Yukon died while we were at a doctor’s appointment. We were so impressed! We called AAA, who then called Ryan at Angelo’s, and they were there in 10 minutes!! Thank you, thank you, AAA. We are so very glad we got this service. Our daughter talked us into getting this service, as our grandsons drive quite a bit back and forth to college, and she wanted peace of mind that they would have someone to call, in case something automotive happened. They have used the AAA service several times and have never been disappointed. One of the smartest moves we’ve made! Thank you, again, AAA.

I went to AAA at 2334 Ralph Avenue in Brooklyn, NY. I was upgrading to an enhanced ID. The staff there were so cheerful, friendly, and helpful. My whole visit was less than 30 minutes, compared to over 3 hours at the DMV!

I was in an accident and the State Trooper called a tow service. I had to pay for the service and to have my car released had to pay in full. I submitted a claim and was denied for two reasons. First reason was I did not call AAA and I explained to them why I didn't. Second was the invoice did not have a paid stamp on it. I spoke with the rep and told her that No towing company is going to release your car unless you pay full balance. She was no help at all and didn't seem to care. She was working remote and I got the impression I was bothering her. So, instead of continuing to bang my head against a brick wall i surrendered. I will be cancelling my membership in March without any renewal. All my friends will do the same when their renewal comes up. WORST CUSTOMER SERVICE/RESOLUTIONS EVER.

The worst experience with AAA. Called AAA customer service. Hung up on me 3 times. Played AAA life insurance ads so on 4 person I talked to got me a tow. 2 hour wait. Tow truck service down the road. Tow truck driver told me he just got the call 5 minutes ago. Long story short biggest waste of money I been paying for years. Will not be renewing with them. Horrible.

The last three times we have had to call AAA for a tow, the wait time was ridiculous. One wait time was over 5 hours long, and we live in a large metropolitan area. Our membership is up for renewal in April, and we are considering not wasting our money. And we have been members since 1991, but the service has gotten so bad, we aren’t sure it is worth it anymore.

I am a member of AAA like 7 or 8 year. Every month they take money from my checking account even when a change my Credit Card twice without my consent but now I did the defensive driving course a week ago and I didn't receive any discounts. Calling them again they do not know what happened. The customer service did not have the info and the reason of the situation. For me very disappointed the customer service.

Excellent customer service from Mrs. Lehya **. She was incredibly knowledgeable and patient, answering all my questions to helping me with my home Insurance. Thank you.

Call AAA because I put a car in a ditch, they wouldn't come out to pull it out. What do I pay all this money for? Isn't sliding off the road on ice roadside assistance???

Renewed and paid for my AAA this year and I keep getting a zillion calls from agents from a variety of different numbers telling me I need to finish my application process. They keep hounding me by calling my cell phone every few minutes. I called the AAA phone number I had in my contacts and they want a ton of personal information. Why can't I just give them my account number and have them look me up? I don't understand. When I expressed this to the woman on the phone, she hung up on me. Ridiculous! Too bad I could not give them zero stars for customer service. Very unhappy with the whole experience of renewing my membership. I did get a digital card, so why am I being bombarded with telephone calls saying they need more information and that I haven't finished my application?

I requested a tow at 8:45 AM to a garage only four miles away. After waiting nearly three hours, the driver claimed he had been given multiple addresses, even though I provided one clear and correct location. Despite several follow-up calls, the issue was not resolved. This experience reflects poor communication, lack of organization, and unprofessional service. The excessive delay wasted my time and caused unnecessary frustration. This level of service is unacceptable, and I do not recommend this company.

Plus membership renewed, car slid on ice right off of road. Called for roadside and they said tow wasn’t covered. Read the fine print and be aware that they can and will change what they cover due to the weather conditions. This service is never guaranteed and is not reliable for emergency roadside assistance. Not worth the headache because it provides no safety net.

My fiancé took her car in to have a minor fix. Somehow her check engine light came on and she had to get a whole new engine. Though they were very nice about the price, they told her it would be back in her hands in five days and we are on week number three. I highly recommend that if you have any sort of life that requires a car, do not go with AAA.

Waited 3 1/2 hours for a tire change!! Decent day, just cold. I’m 77, it wasn’t a good experience… AAA has got to change their program. Dealing with a computer for this is not acceptable. We need to talk to a human being. I understand the service is “free,” but this is not acceptable. Service rep that responded was terrific, the rest of the experience was horrible. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻AAA

1/25/26 over 10 inches of snow in St. Louis MO that day. My alternator went out middle highway and car died completely. Literally felt like I was gonna die. All the vehicles dodging my car in a heavy snow. Called AAA immediately. Luckily the police came pushed me off the highway. Sat in my car 7 degrees outside for 5.5 hrs till AAA towtruck finally arrived. Called several times AAA where's truck. Each time they said I was first call out but another hr rolled by each time. Never once did I receive a phone call or text from the towtruck company.

Requested a quote company, took my deposit, I didn't sign anything. Next day I decided to cancel later, I keep calling for my refund. They keep transferring my calls to other departments. later they said, "Oh your check is on the mail." It's been over a month, I called, they said your policy was charged for the month and they keep the money saying I did called to cancel and I did

I've been calling for days to have my car towed. I gave specific instructions on how to tow this car. Nothing too special. The company they keep on sending. Don Glo keeps sending the wrong equipment. I tried calling Don glo. They hung up on the 4 times. I called on my other line. They answered nice as can be so basically Triple A takes your money and can't provide a service.

I called for a disabled car tow. The automated voice said click on the link and hang up. I started to fill in the link with the requested info. A voice said hang up after clicking on the link. So was I supposed to click on the link without filling it out? Then it said use the on screen map to pinpoint your location, so I did but it wouldn’t register the correct street no matter what I did, it showed the street below the desired one. What the hell, what have you people done to the old system where a human would ask and guide you through the entire operation, I never received a call back. I did this twice and never heard from them. I think it’s time to get rid of them. The new way of doing things is not always better. You people should research changes with consumers before implementing idiotic systems.

I joined AAA roadside assistance mainly because I was hoping to be treated as a valued customer or should I say, member. After my experience that I just had on February 6/2026 I no longer have the desire to be a member. I was trapped on the side of the road until 7:30 p.m. which I call AAA at 3:00 p.m. and was told that I should call back around 5:00 to 6:00 p.m. and still will not be guaranteed roadside assistance but keep in mind I am a premier member, which gives you 200 miles for your first tow and 100 additional mileage up to five tows.

My mom and I have been AAA customers for years. When mom’s battery died, we used an AAA battery. Big mistake. The battery died, but they won’t replace it right away… They make you go get your battery recharged (most places charge for that). Then you have to wait. So we did that it wasn’t long when it died again. The technician came again and telling us another step and we said no way, replace the battery. Now her battery is again dead. Apparently, AAA replaces your battery with old batteries they’ve taken back. Both mom and I are so pissed we are cancelling both memberships and will tell anyone within earshot to NOT use AAA.

The most terrible customer service!!!! We call for a tow truck and wait 4 hours in the coldest day of the year. Stay away. I won’t ever use them again.

I do not recommend AAA. The response times are consistently long, customer service has been disappointing, and the pricing feels excessive for the value provided. There are more reliable and cost-effective roadside assistance options available. I would choose one of those instead. If it were possible, I would give this experience zero stars.

I had a flat tire 2/6/26. I pulled out my trusty AAA card and dialed the 800 number for roadside service. They logged my call at 2:20 and said that someone would be there before 3:15 and that they would be texting me keeping me informed step by step of the progress but that all calls would be subject to phone charges. I waited over an hour and finally I got a text saying someone would be there in 20 minutes and then an hour later got another text from another company saying they would be there in 10 minutes. So much for SIMPLE tire change road side service.

Horrible service. What a joke. Stuck in maybe a foot of snow and won’t come to help us with a truck. Says that if we crashed into a snowbank, they would help us but if we got stuck in Less than a foot of snow, they can’t help. What a joke this company is.

Last year I had a problem with AAA and I was able to get AAA this year for like $36. And so I thought, okay, that's good. So it's gonna be for actually a year. And a 1. So I towed one of my cars to some friend of mine to fix. He told me what was wrong is not something I can fix. So I want TED to tow it back and I called another tow truck. The first tow I gave them a great review cause I had no issues. But the second tow, I had the tow truck from Jacksonville, Florida, triple, a subsidiary, and a guy showed up, he had the bed down, and he gets out of the truck and tells me, "I'm sorry, I have to leave, they're sending me somewhere else. And they're sending you another guy." This was around 2 o'clock in the afternoon.

We wish to express our sincere appreciation to Joseph, the AAA driver, for his exemplary handling of our vehicle during its transportation. His assistance and professionalism were greatly valued.

My car died at work. AAA had a tow truck here within 20 minutes - the driver, Nick B. from Classic Coach Works, was polite and competent. Very good overall experience.

I have been a customer to AAA over 25 years. I have enjoyed the quality of transportation every time and the last time I was in a really awkward place, My truck was stuck in an awkward spot and I still had the most qualified truck driver and the best service you can imagine. I will be with Aaa for the rest of my life.

Second time requested service within last 6 month, both times end up waiting for 8 hours on the street, freezing myself that they can't find provider. If they can't find and do right in New York Metro they should not be in business at all, as if can't manage here can't manage anywhere. It's a shame - used to be a good membership. Will cancel and when used to recommend all can honestly tell you - I am going to add for even cheaper roadside assistance with my insurance and bye bye this scam business.

Customer service is awful. They just raised their prices after being with them for 8 years and forgetting to update my payment method made me pay $121.00. I was not able to pay monthly. I just canceled my membership, and they couldn't care less. I will be signing up with Good Sam for 1/2 the price.

It looks like you got a lot of 1 stars already, but here's my story. So today, February 3rd 2026, my daughter's car, I got stuck in her backyard, which is a country field, it started to slide. So when we tried to get the car out, we could not. I called Triple-A because I have 3 cars full coverage insured by them with 3 memberships. I have 3 home insurances insured by them, and I figured they could just take a few moments and get me out. It was actually 13 feet from the road, they only had to get the car out 13 feet to the road.

They took money out of my account 5 days early and then it takes several days for them to refund it which will now make me have to pay an overdraft fee with the bank. I am so over these people!

CUSTOMER SERVICE WAS EXCELLENT. THE DRIVER Mark from Moosup was excellent. He kept me informed when he would arrive. Mark was very kind and helpful.. Mark answered my questions and was here in a timely fashion.

Car could not make it to my house, there is a hill that is steep. I called and was told if the streets are completely plowed they would not send a truck. Great for jumping batteries, horrible if stranded in half plowed streets.

I’m totally ticked off. We called for air two hours ago, finally Brandon showed up but didn’t have a working air compressor! We specifically noted we needed air! Why would dispatch send him, if he couldn’t service the call. He said he reported the non-working air compressor to AAA, but he hasn’t received it! Waste of time! Now we have to wait for another technician!

Antonio fixed the jammed child lock on my door and was undriveable. He was done in about 2 minutes, he has great customer service skills and he is a hard worker. He is much appreciated!

Waste of money! First, left my son, who is in the coast Guard, stranded in Mississippi saying he had exceeded his calls for service (this was only his 3rd time). Then, we broke down in town and waited for 3 hours all the while being told that there were not any providers near us. Finally, we called a tow truck company and he came right away. We told him that we were Triple AAA subscribers and the story. He told us he was a Triple AAA provider and had not received a call. Why pay Triple AAA if I have to pay tow truck drivers anyway!!!!

I wish I could give -100 stars. I have been a AAA member for several consecutive years, and they have never actually solved a single problem for me. Today was officially the worst experience yet. Their automated system is broken, and every single communication you receive is from a useless robot. On 01/30/2026, I called for roadside assistance at 6:55 PM. My first ETA was 7:06 PM. Then it changed to 7:37 PM, and then to 8:00 PM. Right as 8:00 PM approached, I received a message stating there was a delay and they didn't even have a driver available.

I am a home healthcare nurse and I went to pull in the driveway of my client, I slid and was unable to move my car partially in the roadway partially in a ravine. I called AAA. They told me they couldn't help me get it out of the ravine. I have been a member for several years and only used them 1 other time in which they left my car along side the Rd with a bad fuel pump for 3 days. When they finally towed it the driver had the keys and still unhooked the linkage and did damage. This is awful service and I will not renew my membership that ends in February. Why have something that you cannot use? It's a waste of money. I would rather pay my insurance $6 a month ($72 a year) for service that can actually help me. Now I'm stuck not being able to leave this home. 4 other clients waiting and no way to get out. Although they told me to buy a bag of salt and wait for it to melt in 15 degree weather.

As some others have already stated, AAA refused to tow my daughter's car (part of my family membership) for than 25 miles even though I paid a premium for the Plus service which covers 100 miles (distance needed for tow is 49 miles). I spent an hour on the phone with a supervisor in Member Resolution department and she was no help whatsoever. She said if there is a weather alert (which has been in place over a week) it is company policy to abide by that (which arbitrarily limits tow distance to 25 miles). The weather here is perfect today (blue skies and sunny) but logic apparently does not play any role here. I asked about credit to my account for lack of paid service and was told to pound sand. Only option is to not renew the membership when it expires. I have been a member for over 45 years and evil and greedy AAA could care less. I would give a negative 5 stars if I could but am limited to 1 star.

⭐️⭐️⭐️⭐️⭐️ Amazing Service from Freddy. I was already stressed dealing with a tire issue when Freddy showed up, and he immediately made me feel better. He was on time, super kind, and very professional. He fixed my tire quickly, then took the extra time to check all of my other tires. He noticed one had a bump and told me I should get it replaced soon, filled all my tires with air, and even showed me the sticker in my car with the right tire size. He also gave me helpful advice on where to go and what options to look at.

I’m still waiting for a call from 4:29pm and told won’t have anyone until 1am. I need my vehicle towed since it doesn’t start. Replaced with 3 AAA batteries. Works for a little bit, then doesn’t start. I called on another day to tow and could not cause of weather. I got hung up on multiple times. When you need them, they are not around.

Tried to jump our car which we knew wouldn't work. Refused to help us replace the battery. A waste of time. Don't call AAA. Call your neighbor, friend, or relative who's good with cars

Called AAA for a Towing and spoke with the Clerk and was told that it would be 2 to 2.5 hrs before they could get to me. 2 hrs later called back and was told that they were still looking for someone to come out. I called back a third time and was told that they only have one trunk in the Atlanta area. I called a tow company in the area, and they came within 30 min. When they came, the tow truck driver said that AAA uses more truck drivers in the area, but that they are treated so bad that they don't want to work for them. I think if you have an account with AAA, you need to cancel it ASAP. They say AAA gives you peace of mind, but it's more like they take your money and leave you waiting for service.

This was a very frustrating experience. I was scheduled for service, but no one ever showed up and I never received a call or message. I was left stranded for three hours waiting. A simple call would have made a difference, but there was zero communication. Very unprofessional.

Jeff ** did an amazing job helping me this morning!!! Jeff's customer service is fantastic!! Great job!! Keep up the great work AAA!! You guys are always friendly & courteous!!! Jeff was quick to pick me up as well!! Thanks!!

Writing this review about my experience with AAA roadside assistance on 1/28/26 - I’m extremely disappointed. I submitted a roadside assistance request at 3:00 PM through the AAA app, since the phone system explicitly says using the app is faster. The app provided an ETA countdown timer which I used to time my Uber to arrive at the parking garage where my car died so I could meet the technician. By 4:30 PM, no one had arrived. When I called AAA, I was told the ETA shown in the app has been broken and is inaccurate (incredibly misleading!). She said the actual ETA was 4:30–6:30 PM and that I would receive a tracking link when the technician was on the way. That link never came.

After being stuck in a snowbank I called AAA since we have been members for over 20 years. I was told that it's not covered by our membership. Wait... We are PLUS MEMBERS!!!!! They came last spring and pulled a guest who was stuck in the mud in the exact same place with no problem but now all of a sudden they won't help a family member who is stuck in the snow???? My husband is a stroke patient with an inoperable aneurism in the brain stem which is why I have kept AAA even though they keep increasing the price EVERY YEAR!!!! WELL I'M DONE.😡

Called AAA three separate times for a dead battery. First two service guys show up with an inadequate jump box that does nothing. They both say it must be something major. Third time I called for a tow to dealership. Third service guy tries a few things, including the jump box, but has a can do attitude. Also doesn't have to tow the car if he can get it running. He hooks the cables to his truck and voila the car starts no problem. Seems the first two service guys that showed up obviously had no idea what they are doing. Why they didn’t try the cables I don’t know but it’s ridiculous that I’m responsible for the calls. Like calling someone to mow your lawn and they show up with rusty scissors that don’t do the job. BUT - They charge you anyway because they showed up.

We hit a deer on StRt30W in Ohio and called AAA at 930am for a tow truck. They would be there by 11am. At 11:15 I call back. Now it'll be 3pm. They told me to go shopping for a while. What? I canceled AAA request and called another tow truck that was there in less than 10 mins. While waiting on the tow truck the original tow truck guy called me to make sure I had canceled my request. I told him the situation and when I told him I called it in at 930am he said, "I know. I see that" and I just now received the call. Someone dropped the ball.

I called AAA to get a battery replacement and waited over an hour and a half only to be told by Donovan C from Marc’s Auto that he didn’t have a battery and was only there to give me a jump (which I had already received from a coworker). He rudely told me that they were not doing batteries that night due to weather, safety and the time of day. I told him AAA assured me he was going to have a battery. His response was, "Well it is a safety issue due to weather" and then proceeded to get back in his vehicle and leave. I immediately called AAA to explain the situation and also to make sure that this would not count as a service call. I was told to call tomorrow to find out if they considered it a service call and was told how sorry they were, to be safe and have a good night. I have been a member with AAA for 26 years and will not be renewing my membership. I am so DISAPPOINTED and I will never recommend AAA to anyone.

Wanted to update my membership. My annual membership expires 1/31/2026. Autopay paid my bill 12/31/2025. 30 days PRIOR to expiration. Was told I couldn't get a refund or cancel my membership until next year. And there is not a grievance department. I'm still trying to get reimbursed.

Each time you call and talk to a representative, you get different answer each time. They need more and proper training before giving customers wrong information. And it would not matter to the next person what the previous person said. If I had the correct information, I would have corrected it right away. The misinformation each call is considered a customer's fault. What a shame!

Stranded at work, vehicle wouldn't start back up thinking it's due to cold weather. I put in order at 9am but because I had to get on the road for work, I used my mom number to meet the tow company at my job where my car wouldn't start. I'm a commercial driver, did my 10hr shift, return back to work, AAA puts a 10 mile restriction an hour before my pick up time. I get a call 4pm from tow service saying that can't come get my vehicle leaving me Stranded.

I signed up for AAA last year and it's been horrible. When I did use them, I sat 5 hours for a truck the second time and there was no bad weather. The tow truck company here is awesome. It was AAA they transfer you from place to place, reps struggled with location because on one occasion they sent my call to Cali and a driver in California was looking for me. I told them OHIO!! I waited for almost 5 hours alongside the road broken down. They are not dependable. I spoke to so many people in dispatch, people saying they can't help me, "Let me transfer you" (cold drop the call transfers). Had to reexplain while I'm in the elements. They have a horrid new system! No snow or ice. Just raining.

It is very disheartening to see how poor the service, communication and effort has become with Triple A. We have been customers for about 20 years and are now to the point that we will find a replacement for this inferior service. Apparently they believe computer generated automation is better than answering the phone and actually speaking with the customer. I look forward to the day when this company goes out of business. With the type of support they provide, that should not be too long in the future.

If I could give Triple A no stars, I would. Someone I am currently on the phone with has been sitting on the road in Virginia for the past 5.5 hours. They have tried calling Triple A and was told they have to wait 30 mins. They'd call again after 30 minutes was up dispatcher would change time to 45 minutes, then to 1 hour, and then later to an hour and half. At one point, the dispatcher stated that someone was finishing up helping someone else and would be on his way immediately. Then somehow they said that my friend would actually be next because they went to go help someone else. This is unacceptable and unprofessional. Y'all have been absolutely dishonest, unreliable, and wasting people's time. I understand your attention is needed a lot during this weather. However, lying about the time creates anxiety. DO better. I hope they don't have to stay for much longer. They are currently still waiting.

I purchased an AAA Plus membership for peace of mind, believing that if my vehicle ever broke down, AAA would be there to help—no hassle, no excuses. Today proved that belief wrong. My vehicle broke down on the side of the road, and when I contacted AAA, I was shocked by the response. Despite paying for a Plus membership that clearly includes up to three 100-mile tows per year, I was told that due to “high customer volume,” towing was suddenly restricted to only 25 miles. There was no warning, no prior notice, and no explanation of when—or if—this restriction would be lifted.

I have been with AAA for 15 years and last night was worse experience I have ever had. I called for a tow and got transfer to three different people without any help so I had to pay 200 dollars for a tow truck to pull me out of a ditch because I was being pressure by a police officer. I don't recommend AAA unless you want wait one hour or more for a tow truck and sometimes don't even get a english speaking person on the other side of the call. I looking for sometime better to replace AAA.

I truly can't say enough good about AAA. They are courteous, knowledgeable, prompt and caring on every single roadside experience I've ever had to call them for!!! The towing companies they called to assist us were Chacon Towing and Lone Star Towing. Both companies had outstanding staff to include the dispatch operators, the excellent drivers with the kindest dispositions and the service was absolutely awesome!!! I highly commend AAA, and both of these companies for their phenomenal service and caring kindness!!! They sincerely are concerned about your safety as well as resolving your issue!!! Thank you all so very much for making difficult situations much easier to navigate!!! You all Rock!!! I highly, highly recommend AAA if you don't already have it, it pays for itself over and over again and is definitely worth getting!!!

AAA continues to be a great investment. On the coldest day of the year, my car decided it was officially done for the day. One call to AAA and help was on the way. Huge shoutout to my tow truck driver, Mr. Elliott **, for his sense of urgency and top-tier professionalism. He showed up ready, kept things moving, and made a stressful situation a whole lot easier. This is exactly why AAA is worth it reliable service when you need it most.

The tow truck driver called and was very aggressive from the beginning. He asked if the car was registered and was told yes. He then asked what was wrong, I explained that the car wouldn’t start but that my husband would know more and could explain when he got there as he was the one meeting him. He did not like that answer and immediately said no that he wasn’t doing it. I said that my husband was also on the account as the membership was under his name. He said he would call corporate and hung up on me. He called back three minutes later and said that there was a note from corporate specifically stating if it I wasn’t there he couldn’t touch the car. He also said that he would verify the plates were valid and if not he wasn’t touching it, I told him it was asinine and he said that my husband didn’t have a membership and he was going to cancel the call.

Mr. Cory ** did an excellent job. He went above and beyond to try to air the tire up, he located the issue by doing a diagnostic on the rim and tire, and towed me where I needed to go. He should be commended on his efforts; especially, in 8 degree weather, and that's not including the wind chill. Thanks! 🙏🏽 Dion