AAA Reviews

Have been with them 44 years. Purchased a battery from them at one time, which took a long time for the driver to actually show up. The rate was not bad as they included my wife and I for the same price. Got a renewal notice today, four hundred and twenty one dollars, which is about twice what I paid last year. Contact them using their really horrible automated system. And when I finally spoke with someone, she was not helpful or nice. She just said prices go up. I do not recommend AAA , and I will not renew.

AAA will put you on automatic renewal then make it very difficult to cancel and get refund. Persistence is the key but buyer beware.

I’ve had the worst experience with AAA the last couple times I’ve called. The other day my keys got lost so I was locked out of my vehicle and call AAA multiple times. They kept giving me the runaround. Do we need to get a Tow? Do we need to get a locksmith? I said, "Whatever you need to do just let’s get it done." I called them probably about 40 times within two days. The first day they sent a locksmith out after I started calling around 4:30 PM to get service. The locksmith got there at 9:30 PM and then he could not program the key for my vehicle and I waited until after midnight for him to say well I can’t help you today. I’ll have to help you on Monday. I can’t get it today. It’s not programmed incorrectly. Come to find out he had the battery for the new key fob in backwards. So I called AAA the next day and said, "If you guys can’t find me a locksmith then get me towed and let it get towed to my house and I’ll figure out the key later on well."

I had a fender bender on Friday night and had my car towed to Brick, NJ. MARK was phenomenal this morning, July 6, 2026. I am in the dark, like most of us on where to take it, diagnosis etc. OMG he gave me numbers to call as his AAA unit most likely could not fix all of my car's problems. TAHNK YOU MARK on Route 70 in Brick, NJ... YOU ARE THE BEST!!!!

At 7:00 p.m., I was involved in a car accident. I immediately called Triple A, explained my situation, and was assured that I would receive priority service because I was stranded in the middle of nowhere. I was told a tow truck would arrive within 30–60 minutes. Shortly afterward, I even received a text saying the driver was only 16 minutes away. Then the delays started. The arrival time kept getting pushed back again and again. After waiting four hours, I called again and explained that there was an insulin-dependent person in the vehicle. I asked to speak with a supervisor, hoping someone would take the situation seriously and offer a real solution. Instead, all I received from both the representative and the supervisor was an endless stream of apologies that did absolutely nothing to help my stranded family or me.

It is a pain to cancel membership. I used their services for a flat tire once, and it was adequate, but the difficulty in canceling subscription alone is worth the 1 star review. I could not cancel online, and there was no one to answer my call when I tried to cancel over the phone. If you remove auto pay they will still charge you on the membership renewal date. This is predatory business practice and after I finally manage to get someone on the phone to cancel my subscription, I will never get a membership again.

You are DIRTY AAA!!! Your app doesn’t work, tells me I DON’T have an account. Google didn’t work either. Had to use safari. This is BS when you have an EMERGENCY and need your AAA number. SCAM SCAM SCAM. Don’t want to actually help people when they need it!!!!

Went to see a play at night with a friend. Parked on a residential street. Got to the car later that night. When I pulled out I could feel something dragging. Drove onto the main street, but was afraid to drive the 40 minutes home. Pulled into a vacant lot for safety and to call AAA. Gave them my location, I couldn't read the street sign due to rain, but told them I was in a parking lot with a closed Tire Shop. They told me that they would not send a tow because they said the CLOSED auto shop could of caused damage. They left us stranded late at night.

2 x went AAA for real ID. Don't they love to waste your time. Would have cancelled acct. But have 3 daughters on my acct. 🤯🤪

Have the premium membership and have tried to get my truck towed 6 times in the past month just to have them cancel last minute every time. Horrible. Just horrible. Have waiting for hours and hours various times.

AAA is ridiculous!! I pay for a service that they fail to provide. I have been sitting on the side of the road for 2 hours waiting for a tow truck they say they can’t seem to schedule because they can’t find one. Meanwhile, I have watched the truck at the gas station beside me get towed within 30 minutes of breaking down. They had no problem finding a tow, but AAA can’t seem to.

We've had AAA for years. This was not only the fastest arrival but the nicest guy ever. RJ checked my battery and gave me suggestions on how to get my car working again. From the time I ordered the tow to dropping the car off at the mechanic it was under 60 minutes. That's amazing service.

We've been AAA members for 20 years because how wonderful they are. We were just recently in Granite City, IL when we hit a pothole and destroyed a tire. We were 700 miles from home and stuck. As always AAA to the rescue. They towed us to a local tire shop they've dealt with before and it could not have worked out better. The shop ordered the replacement tire we needed. It was delivered and installed and away we went in less than 2 hours. Turned what could have been a catastrophe into a minor inconvenience.

Please do not trust them with your life insurance or any other senior citizen benefit. They are not trustworthy! They can’t even schedule a tow!! Save your money and get out of their subscription!!!

Special thanks to Milo for his help in towing my sister’s van back home and getting us there safely. Super helpful and efficient!

Unfortunately AAA service has really gone downhill. I have had AAA roadside membership for several years and these last couple years it has declined badly. Today I called to have them come replace a dead battery in my car, which they have done in the past. And I would pay for the battery and lose one of my allotted tows for the year. Well after waiting for hours I called to see what was going on to find out that they don't do that in my area anymore and asked if I wanted it towed somewhere. Ya right! It was now 4pm on a Friday so there's nowhere to tow it to now. And were they ever going to let me know all of this?? So I just wasted the whole day when they could have informed me hours ago that they couldn't help me. So I don't think I will be renewing my membership. Another business that seemed to decline after the pandemic I think. Very sad because they used to be very reliable in the past.

Signed up for a membership because I was stuck on the side of the highway in 95 degree heat. Was told the tow truck would get there in 30 minutes. 2.5 hours later it came. Then was called I had to pay an additional 60 to start my service today. Then was called to say I had to pay an additional 64 because they would only tow it 5 miles or less. Then was told I only had THREE services left. None of this was explained when I signed up for this scam of a membership. Bought a new car a week later got 2 flat tires. AAA said 15 minutes I got numerous calls saying driver on the way, driver 15 minutes away, driver 45 minutes away driver 5 min away multiple times. 3 hours later tow truck came. Had the wrong address to where to tow it to so good thing I double checked. ABSOLUTELY HORRIBLE and unreliable. No accurate information was ever given to me.

My journey with AAA began around 11:30 Thursday, June 25, 2026. It is now after 3:30. Triple AAA was a part of my package when I bought a new vehicle from Hyundai. I’ve used AAA in the past and sometimes I’ve had excellent results coming in a timely fashion and other times they were horrible. Well this particular time on June 25 as I stated earlier, I called to have my battery charged. Well a non-fleet driver came. Very rude and nasty. HE had the AAA logo on the vehicle, but he was not a fleet driver from AAA. When he approached me he said he to needed my VIN number in order to to charge my battery, which I thought was odd. And I told him no. He said he needed the VIN number in order to charge the car he started, mumbling some nasty words, and I said to him excuse we were in shock.So this is my second encounter with him. He was not a fleet driver from AAA. He had AAA and another company name on his vehicle.

AAA is the worst roadside assistance company thus far. I waited almost 4 hours for someone to come when they told me it would take an hour and a half. Each time I called in they said 30 more minutes which turned into another hour and another hour and another hour. Worst experience ever. Not worth being a member.

Been a member for 40 years. Rarely had to use the service and when I have it has been great until recently. Twice in the last week I had to wait over 2 hours on a busy highway for service. I am currently waiting for service now 2 hours and 15 minutes and still waiting. Either the company is having a bad week or it has truly gone way downhill. Seriously considering canceling my membership.

They refuse to honor multiple requests to remove my family from their mailing lists. I don't understand how they think that continuing sending junk mail to someone who has explicitly demanded that they stop doing so is good business practice.

They got a star only because the lady who helped me cancel service was very pleasant. I will shorten this dramatically. First call for a tow for my daughter took them 3 hours to get to her. She was located in town at approximately 3:00pm perfect weather conditions. Second call for assistance 2 years later was for a tire change because her new vehicle was missing the jack. It was 5:30pm, perfect weather conditions and she was in town. She called me at 8:30pm to let me know she and my 3 grandchildren had been waiting for help for 3 hours [after asking why she waited so long].

I have been a member of this AAA Platinum for 30 years since 1996. Not only have I only use a service one time and it took three days to get my vehicle home while renewing yesterday I noticed that I had to check a box for motorcycle and pay more money. I thought this card belonged to me no matter what I'm driving? Now I'm being told that a flatbed is needed for a motorcycle. Well a flatbed is needed for my f-450 super duty as well. The representative tells me that my truck is not even covered with this crappy service so all these years I have been wasting my money for completely useless service. Never again will I stay loyal to a service who is not loyal to me.

AAA Roadside Assistance is worth every penny. They are fast, polite and get your car towed or Assistance you require.

I was a member of AAA for over 40 years. When I requested a tire change service, I was refused. I had requested service earlier. The individual who came out then became belligerent when my son came out of the house to observe. He went off on my son, saying why couldn’t a grown man like him change the tire. Well, my son was just visiting and didn’t have the tools to change the tire. The serviceman stormed away mumbling without changing the tire. I called later to request the same service, and AAA refused to service me, stating that they did not want to endanger the serviceman when he was the one that became belligerent. AAA believed the serviceman over myself, a long-time, loyal member. AAA did not take the time to investigate the incident, even though I had proof that the serviceman was in the wrong.

I signed up for AAA around 2015. I did not really use any of the supposed benefits, so I cancelled membership after a year or two. I did not realize that they were automatically billing me renewal fees; my fault for not reviewing my credit card statements closely enough. However, I did see at the beginning of June 2026 that there was a renewal charge on May 1, 2026. I called on June 4 and was told the charge would be removed within 2 weeks. It was still there as of June 22, so I called back. I was then told that the request for a refund was denied because it was past June 1, one month after the charge. I was not even notified that the refund was denied.

AAA is by far the worst towing company to exist from not being able to help me the night of my wreck to not repaying me for the tow truck. I had to call that night and now telling me they can’t wench a truck up that has a front tire messed up. How do these people make money you ask? They take your membership fees and do nothing for you ever, if they can’t get you out of a wreck what are they even here for? An embarrassing slow un-needed company.

I would give 0 stars if I could! LITERALLY LEFT MY SON ON THE SIDE OF THE HIGHWAY AFTER AN ACCIDENT IN A DIFFERENT STATE!! They refused to tow his vehicle after they responded because of "how it looked after the accident". WTH?!?! We have been loyal customers for many years, but NO MORE!!

I had such a horrible experience with AAA today. Needed a tow for a flat tire (no spare) and could not seem to get through to a person. AI did not seem to understand what I needed. If you can’t get to a person what’s the point of having AAA? They owe me $175 for a tow. Are they just using AI now with no real people?

I have now been on the side of the highway for 8 hours. All because I have a trailer and AAA seems to be confused as to what to do about it. I'm canceling my membership and would urge anybody thinking of purchasing it to look elsewhere.

Peter gave good customer service! He was very prompt and friendly!

Long time AAA member, but today I was sadly disappointed. Car stopped running in turning lane. I called AAA, and the first agent was totally incompetent. After carefully spelling out city and street location several times, he confirmed that request was in the system. A few minutes later, I received a call because the pick up location was apparently over 250 miles from the drop off location. The first agent had the address totally wrong! Finally, request was made to the correct location, and I received a confirmation text. Followed up by a text stating that the request had been cancelled. After that was straightened out, I received a text that the driver was at the location. No driver to be seen. AAA had sent him incomplete information. Fortunately, the driver called me directly, and we worked it out. The driver was great - everything else about the experience was terrible!!!

AAA is a waste of money, my car wouldn't start and the customer representative recommended a shop she said id get a discount from. I didn't think this shop would be to far away, she did tell me how far but she left out the part where id be paying extra for the tow which is supposed to be free with my membership. So I get sent 30 minutes away from my location and 40 minutes from my home which I now have to Uber too to go get the car, so that's even more money AAA is costing me. Then we get to the shop and because AAA doesn't know the prices of the shops they work with I was charged 140 JUST for diagnostics. So before my cars even looked at AAA has cost me 200 dollars when triple A is somehow supposed to be saving me 200 a year by having them.

When the technician James got out to my vehicle in rural south Carolina, everything went smoothly. He assessed the loose battery connection and fixed it right away. I would give five stars but the communication with dispatch was shaky as they told me the order for service had been canceled which it was not. In the long run it all worked out.

I had some trouble with my Nissan Juke today near Durham/Chapel Hill area I believe, but I had a great experience with Leonard (I hope I spelled it correct lol). He definitely was very helpful, he took his time to explain everything the right way, very polite and kind as well. I’ll definitely give him a 10/10.

I was stuck out in the cold at my job late night, they would not come and tow my car. They told me it was out of their jurisdiction. Bottom line is, I had to try to get reimbursed, I did all the paperwork. They never reimburse me. They kept telling me basically giving me the runaround, I would never recommend this company to anyone. I'm out three hundred and seventy five dollars 375$$.

Have called several times. Have a bad battery. Wanted replaced. First guy came and jump started it. Did not test it. Said to keep running for up to an hour. Didn't put in new battery. Car went dead after driving it for 40 minutes. Called again. Second guy came. Didn't know what he was doing. Came without a battery. Left abruptly. Treated me badly. Called again. Got customer service. Dajana with customer service very unhelpful. Asked for supervisor. Got Octavia. She wanted to argue, but did make an appt. For next day for them to install a battery. Window of 10:30 to 12:30. Next day No show. I called again. Spoke with customer service this time Sabrina. Sabrina said Octavia never really made the appt. Sabrina put in for another service call. No one came again.

I called to get help planning a cross country trip via train. The person I spoke with ,Shawnta **, was absolutely wonderful. She answered every question, and provided every option available. She was polite, kind, and made the experience delightful. People like her are the reason I have been a AAA member for 30 years.

I am a 66 year-old retired custodian of 27 years. I am disabled in my shoulder. I tore my rotator bone out of my shoulder which left me 7% permanently disable. I purchased a premier RV membership last December AAA. I have a car. I have a motor scooter and I have a Harley Davidson sportster. I live in West Kentucky. The borderline of Tennessee is not about 25 miles away. Or I should say 5 miles away from the Tennessee border. I have lived in this area all my life. It’s West Tennessee and West Kentucky. I live in Kentucky. A good friend of mine and I he’s a 85 year-old Vietnam veteran. He is decorated.

I called at 3:45 pm. I was told the tow would be here at 4:45 pm. Then I was told that the driver would be here in another 30 minutes. At 6 pm, I was told that they would be here in 30 minutes. At 8 pm, I got a call that it would be at least another 1.5 hours. AAA is useless. I'm going to cancel my membership as soon as I can. I've been a customer for over 10 years, and their service has gone dramatically downhill.

Your automated system makes me want to cancel any business I have with this company and I'm about to. Absolutely ridiculous and pointless. It would be one thing if it actually worked right or was actually beneficial instead of pissing off customers that then take it out on actual live agents. Do better.

Long time AAA member who forgot to renew. Needed a tow 50ish miles. Knew I'd have to re-enroll rather than "renew" due to their new policies but then was told that they still wouldn't provide the tow because no tows provided "within 48 hours of a new disablement." So I have to pay over $500 for the tow on top of the new membership. Shameful. One of the reasons AAA used to be so popular was their reliability on saving you in such situations but now they gleefully sing into the phone that they will not do. All across services there are more and more openings for better companies to take over and it's time.

Just giving a triple A+ review for Singh who arrived first thing this morning for my scheduled tow service and reporting that he was extremely professional and very kind as he carefully and skillfully secured my 2006 Honda CRV outside my home in Havertown, PA in order to tow it to my mechanic in Southwest Philly. :)

I had AAA for over 20 years. It used to be Great. In 2023, After having difficulties with a road service that never showed up, I canceled the membership. 3 years later, they are still charging my CC and denied paying it all back. Almost 2 hrs on the phone won't resolve the issue, and the Management team justify the charges because a rep did not input the notes. Don't get AAA.

Don't use AAA service. They will call the cops a make false reports on you and tell the cops you been drinking booze and yelling at the tow truck driver which is a false statement. So stay away from these incompetent people!!

Tyrell in Ft. Lauderdale was amazing with his knowledge and service. Also very prompt with showing up as it’s not so fun to be stuck and waiting when your car breaks down. He even gave me a bottle of water. Amazing customer service. 💕🙏

Car overheated on side of the highway. Called twice and was hung up on twice. Trying to talk to an AI. This is not the AAA I signed up for years ago. Will not be renewing my membership next year. Going AI is going to put you under. Luckily I made it off the highway safely without getting hit. Hopefully my car is not totally destroyed from overheating.

24 year AAA member whose car broke down in the middle of the road out of state (over 100 miles from home). AAA made the whole experience horrible! Different information from every employee I spoke to. Got a little bit of money back but not enough for all the hassle and money I had to lay out. Employees didn’t care or want to help at all! Avoid AAA at all costs!!!

Very dishonest on timing, they never showed . Leave me with no tow and AAA just blame the tow company, even though they contract by AAA.

AAA has become one of the worst companies in America now with terrible service providers in the field for tows. They are hours late and then have attitudes when they show up. I was a customer off and on for 30 years and I will never ever be back. TERRIBLE COMPANY now.

Paid AAA membership for several years. They could not come through when I needed them. I needed a tow and I waited 2 days for them to dispatch a tow truck. Terrible customer service. I called to cancel my membership since they did not provide the service that I have been paying for and I was told no refunds on memberships. I will not be renewing and I don't recommend AAA to anybody!!

AAA Sucks!!! Their phone system sucks!!!! When you do get someone, it's from another country with a heavy accent. This is the 2nd year that they quoted me a price from regular renewal but when I go to pay is much higher.

I received great AAA service today! My roadside assistance person, Dylan, was professional, courteous, and efficient. (I would have tipped him generously, but unfortunately, I had no cash with me.) I also received great service today from Beth, Connie and Kyle.

AAA used to be a good company. I purchased protection for my son and his new family. AAA left my son, his wife and a 6 month old baby stranded in Minnesota on the side of the highway because they do not offer jump starts there. Excuse me, what? When I asked to cancel my plan, they did not. They drew $ out of my account without notice. Overdrafting me. Now they refuse to just refund the initial payment, not the cost (32$ a day) I have incurred. Initially they said a refund would be 7 to 10 days. I call back when it does not come back. Oh that person was wrong. It's 15 business days. I'm angry, I even called for him. They are turning into a shady rip off.

I put in a call at 4:30 pm. Currently they are coming 7:40pm. This is the second time that I’ve been left stranded from AAA. Why I rejoined I don’t know!!!

This service blows. We called to get a tow at noon and it is now 7:18 and they are still nowhere. What kind of service is this? Thank goodness I had family to stay with us while we wait and not anyone out of state. Very unprofessional by far.

Horrible customer service by the managers in customer service. Wow! I've been a member over 35 years and LIA Member Services Manager was extremely condescending, rude, would not acknowledge the problems directly, acting like it wasn't her fault instead of accepting the faults that happened. And that was a call about a complaint from another one of their customer service representatives. They lied to me and never offered the benefit and added it to my account. What kind of crappy customer service has this company turned into??? DO NOT BUY AAA SERVICE.

I recently had to have my car towed beyond the 5 miles covered by the 'classic' membership. The car was stranded at my son's home. He called for tow and found out it would be an additional $162.79 dollars to tow 15 miles to my mechanic. We could not upgrade our membership to include this extra mileage without waiting 72 hours. In the past I have been able to upgrade right on the spot if needed. 72 hours seems like a scam to me. The only reason I keep AAA is I'm required to have it for my insurance. I will definitely be shopping for better alternatives in the future. I'm tired of AAA nonsense and lack of real value.

I was very disappointed with my experience with AAA. I maintained my membership and, ironically, the one and only time I ever needed to use the roadside assistance service, I was told I would need to renew my membership before receiving help—even though my membership had not yet expired. As a paying customer, I expected the coverage I had already paid for to be honored through the end of my membership term. Being denied assistance when I finally needed it left me feeling frustrated and misled. The purpose of a roadside assistance membership is to provide peace of mind when unexpected situations arise. Unfortunately, my experience did not reflect that. Based on this experience, I cannot say that I received the value or service I expected from AAA.

I got vehicle insurance for my father in 2020 through AAA, who forced me to include roadside assistance with it, otherwise I could not get the vehicle insurance. In 2021 he decided to no longer drive due to disability, sold his car, and I cancelled his policy. Recently, I was auditing his budget and expenses when I saw a AAA charge. When I called to inquire, they had been charging him annually for roadside assistance, and had not cancelled it. They refunded the recent charge, but refused to refund the previous charges.

3 times using. Live in PA. 1) Called and got someone in Boston Mass. Waited 4 hours, 3 phone calls, finally tow arrived. 2) Towing a trailer, called, waited 4 hours, sent tow in wrong direction and would not tow trailer because not an RV member. Friend came to get my trailer. Upgraded membership. 3) Close to home, after a million questions and location, requested local towing company (Friend with rollback) sent wrong tow company, and will not tow trailer, even upgraded membership to RV 3 times told who I wanted. Finally qot changed. Waited 3 hours, 15 minutes from home. All breakdowns happened within an hour from home. Still waited 3 -4 hours for a towing company close by.

Frankie accepted my AAA roadside assistance call. Excellent communication, prompt service as promised. Even came out on a night when it was pouring rain. I was very relieved to get my car jump-started and for the reliable service. THANK YOU!!

I called to ask questions about renewing my membership. I was transferred to a supervisor who transferred me to another agent that transferred me to another agent. This is unacceptable to be transferred 4 times just to get information on my membership. 3 out of 4 representatives was dry, short and unwilling to help. I been a AAA member over 5 years and unhappy with the disrespect I received today. My rate increased over $80 and I wanted an explanation or a way to lower the price. You want my money but don't want to give me respect.

My (teenage) son ran out of gas on the highway. I remember vividly having my parents call AAA for me once in the past for roadside assistance. They made me pay $200 to add him as a family member to my plan, plus gas, and didn’t get to him for over an hour and a half. (The vehicle was covered, but my son was not). They had horrible, dismissive attitudes and lacked any sort of compassion whatsoever.

By far the worst private company in the United States if you wanna be stranded, I have been stranded for 10 hours, 12 hours, 36 hours, three days, no kidding and you wonder how a business like this stays in Business. Well fools like me because I’ve been a member for 38 years and have not had a positive experience yet as we speak. I’m 24 hours in stranded and the third AAA person will be coming to me.

I had no history of the car not starting. I'm 67 years old on a fixed income. I went online and found batteries much less expensive as much as $130 less...that would work for my car. See attachments. Why was I so overcharged? I called the Membership Customer Service line, and the man was extremely condescending and rude to me, refusing to refund any money to me. Membership has less value if you get screwed when you need repairs or parts.

I have been insured with AAA/MCIC for more than 10 years for both my vehicle and home insurance. However, over the last two years, I have noticed repeated premium increases based on mileage. This year, they entered incorrect mileage information into their system and significantly increased my premium. They added nearly 5,000 extra miles compared to the mileage I actually submitted.

My recent experience with AAA has been extremely disappointing. Their customer service has been unhelpful, dismissive, and unwilling to take responsibility for their own billing errors. AAA is charging me fees that I do not owe, and despite providing bank statements that match the payment receipts in my account, they continue to imply that I missed payments. Instead of resolving the issue, AAA keeps repeating the same incorrect information and refusing to acknowledge the proof I’ve already provided. No customer should have to fight this hard to correct a mistake that AAA clearly made. At this point, their lack of accountability and poor communication have completely damaged my trust in their services.

Dave was perfect! Everything was smooth, and the car was picked up within a 1promised window of 1.5 hour.

I have a wheelchair van and everything stops working for the wheelchair part every time they charge my battery. I have to have KS truck and mobility fix it. AAA sucks!

I've been sitting on the side of the road for two hours waiting for them to call to give me an ETA. There are ZERO humans, it's all AI. Do I need to say anything else?

AAA is one of the most unreliable insurance companies I’ve ever dealt with. They canceled my policy without properly notifying me and then acted like it was somehow my fault. Their communication is terrible …Nobody calls back, nobody gives clear answers, and every representative says something different. Because of their negligence, they put me in a really bad situation that could have seriously affected me financially and legally. An insurance company should never leave customers blindsided like that. Completely unfair, unprofessional, and irresponsible. I would never trust AAA again.

Extremely frustrating experience with AAA roadside assistance. My vehicle was towed to the WRONG dealership despite me specifically requesting a Jeep dealership. This created delays, confusion, and additional stress while dealing with an ongoing electrical/parasitic battery drain issue on my 2023 Jeep Grand Cherokee. AAA also replaced my main battery shortly before the actual electrical issue was identified, resulting in additional inconvenience and time without my vehicle. Thankfully, AAA did later approve a refund for the battery and reopened my roadside call count after I escalated the situation, which I do appreciate. However, the overall experience caused significant inconvenience, multiple breakdowns, lost time, and unnecessary stress. I strongly encourage better communication, proper tow verification, and more thorough troubleshooting procedures for newer vehicles with complex electrical systems.

Jamal was so perfect. He was fast. Punctual. Very nice. He really know his business. He was fast. Efficient. Just all around perfect. Thank you Jamal.

I am extremely disappointed with AAA’s battery service and customer support. Last month, a technician came out to test my car battery and told me the battery was fine, even though my car had been hesitating to start ever since. Today, my car would not start at all. I am currently 8 months pregnant and was on my way to a doctor’s appointment when this happened. I called AAA again, and the technician tested the battery and said something was draining it. I explained that the battery is only 3 years old, still under warranty, and that I believed the battery itself was causing the issue. Despite this, they refused to replace it. The technician Fazel then told me I needed proof that the battery was purchased through AAA. While I stepped away to call customer service and get the information, he simply left without waiting or offering any further assistance.

On February 1 we were driving to Florida on Alabama US Highway 331 and had a flat tire. Called AAA roadside service, told them exactly where we were in front of a mailbox Address and an hour and a half later got a call from a driver sent out from 200 miles away in Montgomery asking "where are you". We told him and he said, "I can't come that far you'll have to call them back." We did. Went through the same problems with them figuring out where we were. Waited another hour and a half and it was now after dark.

So many times they fail me, laugh at my face, lies about anything they can and won’t hold responsibility of actions. Wastes hours and hours and hours of time to then frustrate you even more during a roadside Emergency.

This review is not about a branch this is about overall AAA. My biggest concern being when you need roadside assistance. This has happened to our family on multiple occasions at night, in the middle of the night. Just overall and not the best area. You cannot speak to someone they want to automate you they want to send you to a robot who wants to send you a link who wants to send you a text and then they want to give you to a virtual assistant and you have to fight and fight and fight until you get through to a human and then the first thing they representative says, (Are you in a safe place?).

Pay into a complete bundled package for vehicles and house. Paid into the policies for YEARS. Never had a claim other than a cracked windshield. Nothing on the house. We get a major hail and wind storm that tore shingles off the roof and dented metal fixtures. Filed a claim, and was denied. Shingles still in the driveway, and could hear pounding at a neighbor's house that were getting their roof replaced. How is it that a neighbor has damage, but mine doesn't? Even the adjuster agreed there was damage. It's the suits in the office that want to keep their money. Now I have to cough up $20k for a roof out of my pocket! AAA should change their name to FFF.

I am writing this review to hopefully let people know my frustration with AAA. I buy AAA for my mom every year for peace of mind that she has this service when traveling. Last week she broke down and called to be picked up and the towed to a dealer for repair. After 3 hours and no one showing up they were called again. The person on the other apologized for the long delay. She informed my mother that the message was never forwarded to the right channel to get her off the side of the road. They said they would expedite her call because of the mistake on their end. After another call no one shows up for another 3 hours. My 82-year-old mom sits on the side of the road for just over 3 hours till she is finally picked up.

Sadly, AAA doesn't know how to communicate. They declined my emergency need for service (flat tire) because they were using an old, expired AAA number after I moved out of state. This is a sham. Each state ONLY knows their state ID numbers. And NO state will try to help me because they only care about their state numbers. What an absolute farce. Whoever runs AAA should be fired. One AI session could fix this stupidity.

I've been a roadside member, homeowners insurance and auto insurance holder for years. Recently I moved from Southern to Northern CA and after a year of trying to get them to switch my policies to Northern CA I've given up. I can never get through to anyone on the phone, can not log into their website, their techs have tried to help but give up after realizing how terrible their system is. I received a bounce-back email when trying to contact customer support by email. And have no way to get a hold of anyone to cancel my policy and membership, but they have no problem taking my money every month. If this were a small business they would be labeled as a fraudulent business by now.

Got a flat tire after midnight, left stranded in a dark parking lot, called AAA for someone to come out and change the tire. Was told that they had no one and to try again in the morning. They left me there stranded, thank goodness for Uber to drive me home. After 30-plus years I won’t be renewing.

I don't ever write a bad review, but I can say that this website has anything close to being user-friendly or common sense. After following link to renew, it kept denying my information and made it seem like I have no account. But I do. I really like the company, but whoever designed the website should go back to kindergarten. It is pathetic.

I would like to leave a no star review. After 20 years they left me stranded for 10 hours and when I called to cancel, they were surprised and offered no apology. When our membership expires at year's end, we will not renew. Thankfully, I was able to find help with friends.

AAA is not worth the amount of money they make you pay. We had a car break down and needed a tow to a repair shop. They towed it, but found out there was a recall for the repair. AAA would only tow it if we pay a $95 fee and $7 a mile after 5 miles because it’s a “re-tow”. That’s $382! A regular tow company will do it for $200. So I pay a plus membership fee and they wanted another $382 on top of that. Then when I called to cancel my membership, which is good until January, they refused to give me a refund. The customer service people were rude, as well.

Bad faith. AAA Driver admits hitting me yet AAA refuses to pay.

I live in Wilton CA. My battery died and I called AAA. They do not have a battery for my model car anywhere in the Sacramento area and will try to have one by tomorrow. Glad it happened at home and not in shopping mall.

Recently, my son ran over a pothole and one of his tires blew. He called AAA and within 10 minutes received an automated message to say that someone was on their way to help. An hour and a half later still no call, no show from the a tow company. Have been AAA members for decades, now seriously wondering how not worth our money this is if they cannot control the response time and efforts of the contractors they use.

How can AAA knowing send someone out that don’t even know how to put air in a tire or how to figure out how to go about it? I’ve been a member since 2013, and I’ve not used them but a few times, but never for just air in my tire!!! Wow, I’m blown away that AAA hires idiots that can’t simply put air in a tire… Save your money and never join AAA because you will be wasting money and time.

I don’t remember his name, but he had a renos truck from CT and was super nice and got me home safe. He was able to park my car exactly where I wanted it to be. I appreciate him so much!

I just had to have my car towed, a pot hole destroyed my tire. The tow truck driver Jahree W saw the report that we were on the side of the road and got to us so fast. He also wouldn't leave us until our ride got there. He was so nice.

Obie had a great attitude the tow truck driver. He hitched up my Tesla model x on his tow and was very professional.. Really appreciated his attitude and service!

THANK YOU JESUS, my tow truck driver was amazing and knowledgeable. HALLELUJAH, he was extremely careful with my vehicle and was genuinely gentle letting that vehicle back down, LORD I’d give this guy a raise.

Today, I learned my AAA membership was canceled back in March of 2026. I received no notification and only became aware by going to the AAA office in Glendale, CA to question why my AAA app signed out my account. The office was not able to assist me in resolving the matter but, informed me that my membership was canceled due to bad conduct. I regretfully took out an auto insurance policy through AAA in December of 2025. Because numerous mistakes were made by the agent, I issued a verbal complaint which is my right. In addition to that, I encountered an extremely unprofessional and extremely rude experience with two ** women. After speaking with the manager of the Burbank branch, a very nice ** Woman, all was clarified with my policy and automatic payments have been taken out of my account each month. We live in a age when complaining, especially when you're right is held against you.

They will cancel your policy and not tell you directly, only through their app, which we did not receive notifications from.

AAA reps follow a script. They tell you help will arrive within an hour. My hour turned into five hours. I ended up paying for a service I pay a membership for to get for free in the event of an emergency. Rethinking renewal!

Sat. May 9th 9 pm. Dead battery at Oakland Airport. Call AAA. Get a recorded voice. Can't convey where I am or the problem. Sends me to a text link. I struggle to fill it out, hit send. No confirmation it was received. Luckily, a good Samaritan with jumper cables comes along. Gets me started. Then I'm unable to reach AAA to cancel. Give me a live person to talk to!

In the past year I had three experiences where I tried calling AAA, or another family member did. Each time we had to wait more than 3 hours stranded in the middle of sketchy areas. After leaving my 90-year-old mother stranded for over 3 hours that was the last draw... The agent have enough nerve to say do you want me to schedule the pickup for tomorrow.. I said I'm not leaving my elderly mom abandoned until tomorrow to wait on you guys. My family and I will no longer use AAA.

Keys locked in truck, called them, they were decently quick, but WOWZA! They’re expensive! Better just going with a local towing/repair company that has locksmith. I called and they were half the price and they had good reviews. I appreciate the time and how quickly it was done, but for the amount that it was is absurd.

This experience goes far beyond one bad towing company. Companies like this are small operators that only continue because major brands like AAA continue giving them the opportunity to represent their name and service standards. The most disappointing part of this entire situation is not just the towing company’s behavior it is AAA’s willingness to partner with and rely on providers that operate with such poor judgment, lack of compassion, and complete disregard for customer safety.

I accidentally locked my keys in my trunk while loading packages late in the evening. I immediately called AAA, filed a report and was notified they were working on it. I was out of town and single. I waited outside of the restaurant where I had met friends for dinner, and it started to rain! 20 minutes later I was told they couldn't come at all until the next day. AAA asked several times if I was waiting in a safe area! Did they expect me to stay outside of a restaurant, that was closing, all night?? I ended up getting someone on my own and paying a LOT OF MONEY to get my car unlocked. I will NOT RENEW my membership. This is completely unacceptable.

This is the biggest SCAM ever perpetrated upon the American driving public. Their automated voice maze has lengthy hold times. They rejected our claim to be reimbursed for an emergency tow. We've been members for 8 yrs w/o any claims. We will not be renewing our membership.

Called roadside assistance for a dead battery. The tech jumped the truck then installed a positive battery terminal and fried the truck's computer control module. The truck was towed to the dealership where it was diagnosed and the module could not be found anywhere. AAA did not help at all. The truck was at the dealership for months so we incurred rental car costs. I ordered a third party module that never worked right after installed….Engine light comes on with multiple error codes. AAA said it wasn’t their fault and closed the claim we had opened with them. The problem started with them jumping the truck so they were at fault. Not sure what to do at this point. I would like to reach out to upper management but every time I tried I got nowhere. They lost us as a customer and I lost all respect for them as a company.

SHOP PRICES!!!! I paid $59 for a 1-year service. Received my card today with the wrong name on the card and a price of $32. When I called, I was told that was the online price, not the mail-in offer. Nothing can be done to correct the price difference. 😡

Make sure your driver is towing or guiding you to a AAA approved shop. Take pictures of your vehicle including tires before you leave for the shop. Our tow driver did not put on our spare tire. He said it would be better to take it to a shop that could repair the tire. So he filled the tire and we followed him to a nearby shop, which turned out no to be AAA approved. They said they could not fix the tire and wanted us to buy a new one. My husband did not want to buy tires from them so they put the spare tire on at a cost of $30 to us. This would have been covered under AAA if our tow driver would have changed it in first place. In the process our lug nuts on the changed tire were traded out. We did not have pictures of the tires before they were changed so the shop would not replace with the original lug nuts.

I KEEP GETTING CHARGED! I enrolled into AAA on a discount and was immediately charged more money after 6 months I canceled my membership. And I was charged again! I called to cancel the membership. The next year. I was sent cards in the mail and charged again! The next year. They send me cards. I call in to make sure that I am not being charged. I was told I'm not on AAA and I'm not being charged and they will make a note in the computer, I was charged again this year! Having to call and ask for a refund and I'm being told it may take months.

I wanted to write a review about AAA. For years we had a AAA Roadside... Initially when we joined it was $50 a month 7 years later it was 5 times that. So we canceled it. We currently have an auto loan with them. They are very non customer oriented in there overall service. Slow, impersonal and difficult systems to assist a customer.

Having been a long time member of AAA, established in IL, using my membership in Trinity FL for inquiries is typically a nightmare in customer service, as typical, I cannot even get a question out with an agent who has been less than friendly. It is leading me to rethink my membership renewal later this year. Greatly disappointed and frustrated.

Today I ran out of gas, along with losing my wallet, cash, cards, etc. I've had AAA for 5 years, I have them basic membership and I never called for service, while also religiously paying my membership dues. So today I called with a request for gas and explained that I'd lost my wallet and everything in it! The woman's name was Kimberley and she said no problem, you and your family have been great customers! No problem, we can give some gas at no cost, even with your classic membership. I was so thankful!.... Then I get a call back from her, saying oh no, we've changed our minds and now we're not going to send you gas now... I asked for a supervisor, his name was Gabriel (also wouldn't give his last name or his direct line.)

Too bad I cannot rated -100 .. AAA member deals are scammers, liars!! I purchase tickets for San diego park and was told it was going to happen right away I was at the park, after I submit payment I received an email stating tickets were going to be deliver the next day.. I was furious. I call and spoke to the lady who apologize but was not getting an answer, I purchase tickets at the counter and my family went in, I stay in the phone and after about 1 hour they send me the email with the tickets, I explain and explain it prior and they said they will do everything to see about changing dates or refunding due to misunderstanding.

We have tried for multiple years to cancel AAA. We have called multiple times to tell them to cancel our automatic renewal. They kept saying they would but did not. They do not issue a refund they said. I have lost out on hundreds of dollars. Their service is not the greatest. One time my husband waited over six hours for someone to come help. I have waited four hours before.

My 2025 Toyota Camry insurance is with AAA. My car was hit by a student and fixed with an "AAA Member Preferred Repair Shop". The claim is **. However, Toyota technicians at AutoNation Toyota Irvine showed me a wrong size (too higher) and non-original rear-left shock was in my car. Because my car's only repair was with the claim **, I emailed to Benilyn (she took care of the claim) and AAA support on 3/24/2026 and asked, "Please advise me how to deal with this issue". However, I has not got any feedback for 35 days!

My wife has been on the phone for the last 35 minutes simply to update our information as well as check if we have a balance. Their IVR is horrible! We were then redirected to 4 different phone #'s to call. I'm glad we weren't stalled in the middle of a freeway!

Purchased Premier coverage on my email it indicates the following: "Please note: Plus or Premier coverage commences 7 days after payment is applied. You are eligible for Basic roadside assistance during this period." Basic roadside includes a battery jump, when I called for a jump they said my services even the basic are not eligible until the next day. This goes against what is written in the membership offer.

I have been a AAA customer for 4 years. Used them twice for tows. BOTH times ended up calling another private tow company because they never showed up. Tonight, the second time I've needed their services, they have been telling me since 10:09 pm that they will be to me within 60 minutes. At 11;07, after I had waited the 60 minutes, they said driver dropping off tow and will be to me in about 60 minutes, AGAIN. After 60 minutes, the said 60 minutes to 90 minutes. At 1;09 I called them again and after extensive waiting on hold, they said driver is finishing up a tow and I am next but they would not say how long. I asked them to find out WHERE the driver was so I could get an estimate of how long to expect THIS time. I was put on hold AGAIn and when the representative came back on she said the driver is "finishing up a tow and should be calling you soon".

My experience was terrible. They gave me such a hassle for a simple lockout even after I provided proof of my membership. I ended up using roadside assistance that was included with my car insurance that AAA could have done in 2 minutes but instead decided to be difficult. I canceled my service after this experience. It's pointless for people to buy this service when your insurance company most likely offers the same service with less hassle especially after paying for a membership. With your insurance you don't have to worried about the employees giving you a hard time like AAA does. AAA is a waste of money. I recommend going buying roadside assistant service from your insurance. It will make your day 10 times better than calling AAA.

I am extremely disappointed with my recent experience with AAA Roadside Service. My elderly father was left stranded at a gas station for over five hours waiting for a tow truck, with little to no clear communication or urgency from AAA’s team. This was not only frustrating, but also deeply concerning given his age and the circumstances. Roadside assistance should provide peace of mind, especially for vulnerable customers, but this experience did the exact opposite. Leaving an elderly person sitting for hours without proper updates or timely service is simply unacceptable. I expected far better from a company with AAA’s reputation and not to mention my father has been with AAA since 1999. This situation caused unnecessary stress, discomfort, and concern for our family. I am beyond upset with how poorly this was handled and hope serious improvements are made so no one else has to go through the same experience.

This service is a joke; they come out with a policy based on the day you schedule the service. I scheduled a towing service for 1pm 4/23/26 and when I got home at 4 pm, my car was not there. I called to find out and was told the request was never made, even though the customer service agent told me I was all set for my car to be towed. I called back to ask what happened, and they said they could not find the request in the system. I submitted another request on the same day, was given a time frame, but then called to check, only to be told it would be at a different time. I had to cancel because I couldn't wait any longer at night. The next morning, 1/24/26 I was told that since I wasn't with the car, it would take 24-48 hours to be picked up. What a shame—wasted two days and time. I had to pay for a taxi to go back to where my car was parked and drive it myself with brake issues since I needed to go to work as soon as possible.

Unfortunately they were the agent sent to unlock my car from AAA. In March 2026. They broke my window switch pressing the wrong button to unlock it, and then denied responsibility and AAA let them get away with it. I will have to report to the BBB and reviews and move on, with 300$ in damage to my car over a simple unlock service that I paid for. Timothy walter took my claim information, then accused me of lying that there was no way the damage could have happened the way I described it (which is not right because I could easily replicate it myself..) and then when I told him I needed to speak to a supervisor because this is very wrong, they told me they'd call me back and never did

I AM GIVING AAA a "ONE STAR" rating BECAUSE a "ZERO STAR" rating IS NOT AVAILABLE!!!! AAA will LIE TO YOU to get you to join!! I spent over an HOUR online and on the phone with a AAA rep researching whether AAA could provide SAME DAY battery replacement service AT MY CURRENT LOCATION if I joined today and paid an "Urgent Fee" to avoid the 48-hour waiting period otherwise. The rep suggested getting the AAA credit card to save money on membership and CASH BACKS, so I signed up for that as well but ONLY AFTER being GUARANTEED BY THE REP that I could get this service today. I applied for the credit card, purchased an annual membership from the rep, PAID THE $60 URGENT FEE, and was then passed to the Roadside Assistance section to schedule my service.

If they make it right I will change my review. I have AAA plus. My battery died. I did the online AAA roadside assistant. Very nice lady calls me, ask me my location ask the problem. I explain my battery died. She say, "Ok let me find someone for you. Please keep phone on you." My job don't allow phone, so I punch out at 2 am, we hang up. She calls back within 5 mins and says, "I'm very sorry, I can't find anyone, you're gonna have to call back at 6 am. Wanted me to sit for 4 hours, couldn't find anyone on a Friday night to come give me a jump until 5 am. First time using AAA, and I got stuck for 3 hours. Lost 3 hours of work and paid someone to drive that far to give me a jump. The whole reason I got AAA was not to have to inconvenience someone. Very disappointed. Hopefully, they make it right so I can change my review.

AAA's new ownership has failed in every way. Customer service is very poor. AAA towing try to put every obstacle in the way of a smooth towing experience. I had my vehicle towed to a shop. The shop could not get it running, they wanted to throw more parts into it. So I call AAA to tow it back home. AAA took the info and said, "The tow driver will call you with an update." I waited and waited. 2 hour later, I called AAA back. AAA said that the dispatcher canceled the tow because AAA called the shop, and said the shop could have fixed the vehicle, that's why AAA can't tow it back home. I had to fork up $340. What's the use of having AAA? The AAA PHRASE AAA won't leave you stranded. THAT'S a big fat LIE. Get out of the Towing Business.

They don’t call back. They are a scam and a rip off! They will screw you over big time!

Today I tried to update my account and could not online- I called and spoke with an agent and was pleasantly served by Dominique **. This young lady addressed my tranaction professionally and was extrememly knowledgeable about AAA services. Being a member since 1980 I have encountered varied levels of customer service from agents. Today's expereince was exceptional. Thank you.

If I could give an 0, I definitely would do it. The customer service is horrible and spending with a supervisor was equally as bad! I was stranded on the highway in over 100 degree weather, I was told I was on the priority list because I was in an unsafe place. Still took 3 hours and countless calls to get service!!!

I will never spend a dollar for AAA's membership again. Been a customer for over 5 yrs and they want to use their preferred towing co. Well that's not my preferred towing co and if you saw the place or heard how they operate then you wouldn't let them tow your car neither so I cancel my membership and will pay out of pocket for service when I need it. This plus membership is a joke and I will keep giving bad reviews and word of mouth goes along way. They need to look at their so called preferred towing companies a little closer. If you saw the company that they wanted to tow my car you wouldn't let them either. They are inexperienced and damage vehicles all the time. I will not let them touch my car. It was not those way when I joined and I will never join again. There are a lot of other towing clubs out there to give my money to so I guess I will do some research and join ONE today. Screw you AAA,

I had one of the worst customer service experiences of my life with AAA, and it is completely unacceptable for a company that people rely on in emergencies. My car broke down, and initially we believed it was a battery issue. AAA dispatched a third-party roadside technician who arrived after about 40 minutes. He was professional, courteous, and helpful, and we determined the issue was not the battery but that I needed a tow. Unfortunately, that is where everything went downhill. After calling AAA again to request a tow, I was told the wait time would be 60–90 minutes. I explained that I had already been waiting and asked if the service could be expedited—there was no urgency, no accommodation, and no real concern shown. I ended up waiting over 2 hours, and no tow truck arrived.

FRAUD FRAUD FRAUD - left my family on the road no less than three times - lied to us about services - refused to answer calls - then they pepper you with upgrades and insurance sales -

They left me stranded for over 3 hours in a mall parking lot with the same answer every time I contacted them which was at least 6 times. They repeatedly said ”our technician is on the way and will be calling you soon”. After three hours I called a local tow company and they showed up in 20 minutes. I’ve put in for a refund of the tow bill but have not heard back from AAA. I'm done with them. What good are they if they can’t fulfill a simple call for a tow. It’s not like I was in the middle of nowhere.

I have been a member for almost 20 years. Every time I call for roadside assistance, it takes 2 to 3 hours for them to come out. That is the case on a clear, good weather day with no issues. It is ridiculous how long one has to wait and you can’t talk to a human. It is always a computer you are dealing with. For how much it costs for membership yearly and how many times I use it, it is not worth it.

If I could give 0 stars, I would. I am not a person to complain or bash any company; however, AAA charges so much damn money for car insurance and when it’s time to file a claim, they lack empathy and compassion. The adjusters have a stick up their ass and why do I always have to call to follow up horrible service lack of communication? I was not at fault, yet I would have thought I would have a good experience, it’s AAA well-known company. I truly think they rip you off and they need to take a class to know what it feels like to be in our shoes. So many bad reviews and not a damn thing done about. Shame on you!!

This morning I spent almost 2 hrs on the phone trying to get answers to a towing billing question. No matter what number I tried or was transferred to it was always the wrong dept or out of state and they don't handle Colorado. All I had was a simple question about how a tow is handled for an out of state tow. The answering service has no option for customer service, the web site link for chat, or email contact was not working. Amazingly after over an hour someone helped get to customer service and Cherie ** was my life saver.

The AI is terrible. Can’t reach a person even in an emergency.

I DO NOT recommend AAA. Be sure to read my entire review & see what's going on currently with lawsuits against AAA. My husband & I canceled our policy w AAA, & didn't renew. After having their coverage for several years, & not needing to use it, when we had our first & 2nd incident, AAA failed miserably, repeatedly. November 2023, we broke down traveling out of state, in an isolated rural area that was just 15-20 minutes outside of Chapin/Columbia Sc. AAA, let us sit there in the middle of the woods over 6 hours in the dark. It was daylight for the first hour or so. We sat there so long, we had a nice couple stop & stay with us for over an hour & gave us their phone number in case AAA never showed up.

Towing communication very inconsistent. AAA robbed me for $100 when there was very poor communication with towing my car. Very upset and will not recommend AAA with anyone until this issue is resolved and handled properly. The towing company was supposed to call me before arriving to my car. The rude towing lady called me and told me since I’m not there she’s leaving and then AAA refused to refund me my hundred dollars that I paid for the service.

Their review process is faulty at best. Horrible in so many ways.

AAA is terrible when it comes to reimbursing you for damages to your vehicle caused by one of their subcontractors. I called AAA for a jump & the technician that was sent out put the battery charger cables on the wrong battery post, frying my electric system & damaging my alternator. I immediately contacted AAA & I was told to get an estimate which I did from Ford & was told that I needed to have my alternator replaced & something with a main fuse or fuses replaced, totaling $900.

Currently waiting for a tow, been here for 3 and a half hours, ended up going through a different tow company. Do not get AAA.

I hit a pothole and AAA showed up within 30 minutes of my call. The driver who assisted us was Peter **! He was very friendly, funny, and made our experience easy! Thanks again for your help today!

I renewed a membership and ended up going down to a 5 mile limit of Towing, which is insane. No one has to tow 5 miles. I got whacked $250 for a 30 mile ride because I only had a 5 mile coverage. My coverage I was updating at the time was for the hundred dollar coverage that I've had for decades. I am quite annoyed and irritated with this whole scenario of not realizing it was only a 5 mile tow limit. That's unacceptable.

Horrible. Just horrible. I have been a plus member for 15 year (yearly bday gift) and I can never ever get someone on the phone to answer any questions. If it wasn't that it's a gift that I get every year would never sign up. It's sooo not worth the the stress and lack of response.

I called AAA numerous times on 2024 and 2025 to get information on my auto insurance. The operators never listened never to my questions. I was passed around to AAA roadside assistant after I chose auto on the phone prompts. Then a person asked if I was in a safe place and I told them I wanted insurance. Again, I was transferred and the next person tried to give my roadside assistance policy number. She told me no, that my auto insurance policy was discontinued 2 years ago. Ok, she began giving the road side assistance policy again. I said I need auto insurance policy.

First I've been a AAA gold member for 15+ years, and have always loved and swore by the service. I've heard the stories of the rapid decline. The unbelievable treatment I received on a recent breakdown was enough to make me understand these reviews..15 + years I've been top tier..my policy lapsed and they contacted me and I thanked them for reminding me, paid the upper membership for the year in full and next day of course my wife's car broke down..called and they said, "Sorry..even though you paid you cannot use it for 72 hrs and if you want us to call you a tow truck it's 60 dollars.."

Horrible Service. No one know what they are doing, even the managers. I paid premier for both of us and when we need them. They said we don't do this, we don't do that! Here is one simple thing and they can not do: They can not even take care of my Small motorhome spare tire change. They make all kind of excuses to not honor the service.

I'm a premier member...plus a household member. So, a nearly 200.00 membership. Yet, the one time we called 6 months into the membership for a tow, we were told a 5 hr wait. Then it was revised to a 6 hr wait. There were 2 toddlers in the vehicle. The call was made before 8pm. The estimate was 1:30 am before the truck would even arrive... forget the time to the shop and the time to drive home in a second vehicle. Had we waited, the kids would have been stuck sitting in a car all night. We wouldn't have been able to go to work the next day with absolutely no sleep. So not only did it cost us $600, but would have cost a day of wages. What good is this membership? Seems they have a pretty good con going. Expense of membership but no service provided. I won't be renewing. AAA is skating by on the reputation they gained with earlier generations, but is no longer. Turns out to be just a racket.

I've had AAA homeowners insurance for 26 years and auto insurance with them for a fair number of years also. Plus, I've had the basic roadside assistance package. In 2024 AAA decided to change the company they do homeowners with and sent a letter advising of this. The letter stated if nothing needed to be changed with your policy you don't need to do anything. However, I found out a few months later my policy was canceled!

We have been AAA members for over thirty years and rarely use the roadside service. Today, one of my tires started to shred, and at around 12:30 I called for a tow to a local tire shop. A tow was not available until 8:00 P.M. tonight, long after the tire shop has closed. The soonest a tow would be available was tomorrow at around 10:30 A.M. Clearly AAA needs to have more towing services available or maybe pay their current affiliates more to make taking AAA customers worth their while. I will definitely be in the market for more reliable roadside assistance.

Save your money and pay for a tow only when you need it, and get on your way quickly instead of waiting several hours for these morons to finally show up. With a AAA membership, they already have your money and they don't care what you think of their service when you need it. In fact, they'd like it if you didn't bother them.

I am fully satisfied with Caleb, trying to start my car and then getting it towed as quick as possible. He did a fabulous job. It was reliable and kind…. The car wouldn’t start when he got there. He was able to get it started, but it didn’t stay running so just as I thought we were going to need a tow… He was highly professional and kind… Super grateful for his expertise. I would highly recommend AAA as it is done me right every time… It was only 30 minutes from our place and was able to get right on it and get it towed directly in in a good timely manner.

My car would not start last Tuesday morning and AAA had to send a tow truck. I waited 4 1/2 hours before a truck arrived! At 12:30 I received a text that a driver was on their way. At 1:00 I called to find out the status of the driver and was told he was still 40 minutes away. Wasted half my day waiting for a tow truck. I will be shopping around for roadside assistance.

I use to be an advocate of the AAA roadside service, the ease of getting in touch, quick response times, and the VIP experience they use to have. Now it’s an absolute joke! Save your money and time!

I had a issue with my 1997 Red Mercury Grand Marquis this morning & the AAA Tow truck driver helped me to get back rolling in 2 minutes. I give him a 5 star rating! Keep up the good work Jose. Safe travels 🙏🏽.

EXCELLENT!!! Gabriel the tow truck driver has provided my family twice with excellent towing in his very nice flatbed truck! It was perfect and just what I asked for when I called AAA Auto Club. Thank you Gabriel for your fast and courteous, friendly, caring service!! God bless you. :)

This is the 2nd time in 6 months I have "tried" to call AAA both late nights and 1 time I was by myself and last night I was on Interstate 75 with a blown out tire at 10:30 at night. I was worried about calling AAA because last time they left me sitting for over an hour with no help and I finally left my car and got an Uber. Last night I conveyed the importance that it was 10:30 at night and we were 2 females on the side of the road, (1 hour from home). I told them please do not leave us here waiting for an hour like last time. I literally waited over an hour on hold. We called numerous times. I'm so disappointed and disgusted in AAA and the people working from home were not helpful. I finally gave up after being on hold for over 1 hr and 15 minutes. It's obvious you don't care about your members. I finally had a Road Ranger replace the tire and USAA came out also.

Complete waste of time and money. Stuck on the highway for hours and then they call back and say they can't send anyone out. They have no problem taking your money though that's for sure. Zero stars. Worthless service.

I've had AAA for well over 5 years. It started in Washington and now I have it in Missouri. And I have never filed a claim or asked them for everything and have never missed a payment. Even when I moved States I called and I had to transfer and do all this stuff but I was never not covered. Now I've lived in Missouri for over 2 years. And I was in a little two-wheel drive Toyota and the road got a little slick and I got stuck about 10 ft from the asphalt and I called and I said, "Hey. Can you guys come pull me back on the asphalt?" And the lady said yes for $175. So I said well what am I paying for it and she said wenching is extra. And I said you're not wenching me.

I think AAA Roadside Assistance is spectacular. They keep you informed about their arrival time and any other important information. I have been with them for years. They will show you their ID when they arrive and give you the information you gave to the customer service representative. Shout out to Mark, very efficient and courteous and knowledgeable. God bless you all at AAA Roadside Assistance for making my life easier.

This was my first time using my AAA membership, and it will likely be my last. I called for a battery replacement and received a verbal quote of $214.99 all-in for a 650CCA-47E-C. I explicitly asked your rep Trinia if there were any additional fees — she confirmed there were none. Your third-party contractor Howard arrived and recommended an upgraded battery at $279, which I agreed to. After installation, I was handed a bill for $309 — including undisclosed shop fees, spray protector charges, and other add-ons.

Requested service and started in q hr. After 3 hrs still no service and when I called they only said a few more minutes. Slowest in service. Always blaming the tow truck driver instead of looking for another tow truck company who is faster.

The agent I spoke to suck!!! She totally suck.... Not totally stupid... Lie to... I couldn't believe I was told one thing and she just run around like she care but in the end she canceled everything....

Our tow truck driver was professional and very friendly. After realizing my car wouldn’t start, I was very stressed and triple A was there to get me out of a pickle. Our driver called with an update that he was close by and no need to worry. Matt quickly and efficiently got the car on the tow and I was able to go about my day. Matt, I give you a big shout out !!! Thank you. (Port st. Lucie, FL)

My service tech Brown was very helpful. He was early and delivered 5 star customer service to me and did I mention in a timely fashion. I would recommend AAA and/or his service on any bad day to anyone in need!!

My first time with AAA getting a tow. Did it online around 10:30am. It’s now 2:40pm and all day I’ve been getting the run around about the driver and the time frame. My vehicle is not going around the corner, but to Brooklyn. The mechanic closes at 5pm and there is traffic so it’s never going to make it there in time. All day I’ve been getting one story after another and still nobody has picked up my vehicle. AAA is the worse and I’m sorry I became a member paying them every month.

Worst experience ever!!! I went on the app to book a hotel. Paid over $300 with an insurance in case something happened. Paid a month in advance. Get to the said hotel, my daughter was at a tournament for her school. The hotel tells me my reservation was canceled. I called AAA, they say that my reservation is still active. The hotel tells me that even the reservation confirmation numbers don't match and it's too long of a number. I get AAA customer service on the phone and they confirm staring a process to refund me because I had to book another room for over $500!!!! And then I get an email after I have checked out stating that the hotel didn't process the approval and there isnt anything they can do to refund me, when I heard her tell the fricken guy that the hotel approved it, verbally!!! DON'T EVER BOOK THROUGH AAA APP OR WEBSITE, Go straight to the hotel... What a fricken rip off... I AM PISSED!!!!

I've been with AAA for years, never did think that the color of my skin would decide if my car could be towed, but that may have been the deciding factor in what happened to me. My car broke down, I have 4 vehicles on my AAA account. Now the car in question has been towed by AAA three other times and never a problem. This time I called AAA told them what car and because it's a lowrider, and just like the other times I asked for a flat bed. Dispatch took all my information and told me the driver would be there on 45 minutes.

Very long wait time. We been pushed three different times. No waiting over 3 hours which unacceptable. I truly thought you are the customer service business. They truly do not seem to care about time other than they created a service ticket and totally depend on a tow service dispatcher to dispatch a driver. We asked them to use a different service and basically just said they are doing everything they can. No urgency whatsoever. Probably be my last year be a member.

This the worst company. I don't recommend this to anyone. They damage my car. When I call them to complain they cancel my membership. 👎🏻👎🏻👎🏻👎🏻👎🏻 Baddd. Please use good same good company.

AAA service is horrible. I was told a tow truck will be here in 2 hours. Now that 2 hours has changed to two more hours. I got a tow on my Challenger July 2025 then I got a tow on my Charger October 2025 and today 14th 2026 I need a tow on my BMW and I had to pay $100 because they don't go by the year. They go by a rolling year meaning I've exasperated my two tows for the year. I will not be renewing my service. Their timing is horrible. It's trash. They lie saying that "You're going to get service within an hour" but that has led up to three and four and I'm still waiting. I will not be renewing my subscription.

I have been an AAA member for 5 years before filing a claim on 3/8/26. I ran over something in the city of Alcoa, TN, with my car that severely punctured my right front tire and caused instant deflation to the point I was driving on the rim. I called AAA to have my car towed, and the customer service rep said he would submit the claim but couldn't tell me how soon the towing company would arrive. I was stranded far from home, so I called a towing service myself; they arrived in 20 minutes and towed my car to my preferred destination. The tow truck driver said he no longer does work for AAA because they don't pay well. Lesson learned! I'm thankful I called the towing company directly and cancelled my AAA membership. My insurance company will reimburse me for the towing fees. Don't waste your money with AAA!

My name is Phyllis and I had a flat tire yesterday 3-12-26 on my Highlander while on Wadsworth Pkwy. in Broomfield, CO around 5:00 in the evening! I was greatly helped by your AAA serviceman, Fidel!! After revising the poor directions which I initially gave regarding my location, Fidel “found me” in a very timely manner, and successfully changed my flat tire! Fidel was VERY patient and pleasant with me, and calmly put me at ease while taking charge of the situation, and he successfully and safely got me back on my way home!! I very highly commend Fidel as a wonderful, knowledgeable, and extraordinarily nice person!!! I am so very grateful for his enormous help to me in my time of great need!! Many thanks to you, Fidel… I am eternally grateful for your help, and send great blessings to you!!!

Hello. I have had mixed outcomes with AAA Towing. This just happened last evening. Got locked out of my car. Yes they answered my call about 1030 pm and told me they would arrange for lock out service to come to my car. Within about 30 minutes I saw the arrival time on my phone. It would be abt 445 am. Fortunately we stayed in a restaurant that closes around 12 pm. We cancelled that call and had a friend pick us up.

I ordered roadside assistance online. Explained my issue. Then I even called the tow truck company that was supposed to come and explained my issue to them as well to make sure they were able to help me. The guy told me absolutely no worries. We’ll figure it out then he sent a guy without a tow truck, even though he knew I needed one then that guy called dispatch and all of a sudden they’re unable to help me with my issue so what’s the point of having AAA? To me, it’s not worth the money. They couldn’t tell me because I had my kids with me even though they’re older children not in a car seat.

Just want to give a shout out to Mike for assisting me in getting into the car. You were prompt. Your service was great. Really appreciate you. Thank you for making this experience a good one. AAA roadside service and Mike thank you.

Very disappointed in AAA. Called to book a tow to get our car to the shop from our house. Tow truck driver arrived and noted that the trip was only 11 miles, but AAA was charging us for 14 miles. He said that he’d seen them do that to people before and that we could dispute the charge with AAA. We called to dispute and AAA put us on hold and came back to tell us that the tow company said they towed the car 14 miles so they would reimburse us do the 3 miles extra that we were charged. Both companies clearly lied and will be getting terrible reviewed because of this. Will be sure to not recommend AAA to anyone.

I bought a battery from the roadside service. The technician was nice and assured me the paperwork would be electronic sent from the office (receipt & warranty). It was Saturday at 7 pm. Sunday and Monday, no paperwork sent. I called AAA and the agent said to check email later on Monday. 4 hours later, still no message sent. I found the garage service and they say no one from AAA informed them. I called AAA and spoke to supervisor. She says, "We don't send receipt and we don't call garage." I says, "How will they know." She never answer that saying, "We don't send receipt and garage handled paperwork," repeatedly. So looking for new towing service..Hope you have better luck with them.

The worst service of any business ever. My husband sat on the side of the road for 6 hours waiting for a tow truck. We both tried speaking with a real person multiple times to find out what was going on but they send you through the circle jerk on recorded lines. When it was nearing midnight he called a regular tow company and was on his way home within an hour. Will be cancelling our AAA membership in the morning. The tow truck tonight was half the price of our membership.

I'm a premium member. I had a flat tire. They got here in good time, but didn't have the right tools to be able to take off the flat tire. That's very disappointing when I pay yearly. All trucks for AAA should all have air compressors to take off the tire

I have never had such terrible service in my 13 years of being a loyal member! The first flatbed driver said we needed a different type of tow truck as we couldn't put the car into neutral as the key was broken. He said we needed a regular rear lifting truck. So we had to cancel that truck and request the right kind. The second tow truck driver they sent showed up with the same flatbed, same tow company too, put my broken key (the reason it was being towed to the dealership for replacement) inside the ignition and got it stuck.

I have been waiting on roadside for 2 hrs and 10 mins and for some reason I still don't have a driver coming to me as a premium member. I will be posting these reviews on all platforms and cancelling my membership. This is RIDICULOUS AND NOT WHAT PEOPLE SHOULD BE PAYING FOR.

As a long time member of AAA, I am absolutely dumbfounded that we are in 2026 and I’m required to wait MULTIPLE HOURS for service just to show identification. That’s absolutely ridiculous and should be a crime. As a near 4 billion dollar company that’s been around over a century you’d think some common sense would be to have the ability to upload your license and answer a few security questions to allow drivers to leave the vehicle unattended. People have things to do other than wait over 4 hours for a 10 minute car tow. The company can afford to figure out something convenient for your members. This has once again been a very poor AAA experience as all are. I know I’m not alone on this issue. This is a major problem and needs to be addressed immediately.

I have been a AAA Plus member for over 25 years, and today’s experience has been one of the most frustrating service situations I’ve ever dealt with. I called AAA around 9:00 AM this morning because my vehicle needed to be towed. The earliest tow they scheduled was 12:35 PM, which was already a long wait, but I accepted it because I’ve trusted AAA for decades. Since then, I’ve called and sent several texts trying to get an update. Every response has been AI or automated messaging, and there has been no real person available to speak with, even though I’m stranded and unable to go anywhere.

I've been a member with AAA since 2017. Over the years I've added onto my account memberships for my mom, various family members and my children. Some years none of us even use any of the services. This year I was paying for three memberships. I was the only one to use a tow. 2 weeks later my vehicle was still at the shop not able to be repaired. I was trying to take it somewhere else and they refuse to tow it. The woman that worked for the wrecker service pretty much was giving me the third degree asking me all kinds of questions. Why was I towing my vehicle from the shop that I had it towed to two weeks ago. And why was I towing it to this other place. And was I trying to use it for a trade-in because they don't do tows if you're doing trade-ins. And I already received a tow for this one breakdown and they don't do multiple tows for one breakdown.

Stranded in central Florida. Alternator went bad. Called AAA, waited 2 hours for them to send someone… only for them to tell me they’ve tried reaching out to every single driver and absolutely no one is available. Basically said, “Sorry, you’re out of luck.”

Waiting for more than 4 hours for tow that never showed up. This company used to be nice in the past but not anymore. If you need a tow pay a private party instead AAA. Don't waste your money with this company.

So I got the special and the special is $34 if you add a relative or a sibling so I was told that I would have 100 miles that me and a family member had to share that so I went ahead and purchased it. Well need a towed and was told I can only get 3 miles which is only three blocks and so when I called up to find out what’s going on the first customer service lady said, "Well this is South Carolina and we only covered 3 miles." She was kind of nasty. The second lady was all right 'cause I told her that I want to cancel the membership.

I have been with 7 years. My daughter's car had a bad battery and she called AAA towing services. An AAA towing truck stopped by and said it was not a battery problem then asked for $91 in cash for towing. The driver refused any credit card charge. My daughter paid him $100 bill and the driver said he had no cash. Refused to give her any receipt just drove away. My daughter call another AAA towing truck and got the car jumped then the car started without any issues. I called AAA customer services one week ago and a lady called back. I was told she was going to handle the case then nothing has happened. I am going to cancel the AAA membership because I think it is useless.

I have paid for AAA for 15 years. Contacted them for a tow last night. After 3 hours of waiting, and calling multiple times, I called a separate service who showed up in 20 minutes. AAA was not helpful or responsive. I am cancelling their service. Horrible experience. Do not use!

Lisa ** provided excellent customer service while helping me renew my AAA membership. She was friendly, professional, and made the entire process quick and easy. Lisa took the time to clearly explain my options and ensured everything was handled smoothly without any hassle. It’s always great to speak with someone who is knowledgeable and genuinely helpful. Thanks to Lisa, renewing my membership was a very positive experience.

Worst!!!! Company. I became a member since 2019. Everything went well until last year on Feb 2025. Somehow they canceled my membership and had to get a new membership. Since the other membership got canceled by them all the batteries that we purchase under the old membership were no longer added to the new membership. So we had to buy again 2 more batteries for 2025. Dec 2025 we upgrade our membership to plus. I was told that the batteries that we purchased will roll over to the upgrade membership. Well guess what!!!! Wrong. Now all my 3 cars have no warranty on batteries because they can't find the batteries on the upgrade membership. I have the original receipt, show it to the tow company and they did not accept it at all. According to both parties I have 2 membership but none of the membership have my batteries registered. I decided not to renew my membership this year. 😒

Updated on 03/19/2026: I canceled my membership. Expecting a refund on the remainder of the policy. No refunds!! The best they could do was a discount on future renewal!!!! YOU CAN'T MAKE THIS UP! Can you believe they actually offered me a discount on their poor service instead of a credit on the remaining 6 months of my policy? I WOULD STRONGLY RECOMMEND BUY COVERAGE FROM A LOCAL TOWING SERVICE. AAA is a rip off!

The reason anyone gets AAA is for the peace of mind that comes with having someone to call if you have a problem. The water pump went on my truck and I needed to be towed. I called AAA and they checked my membership and scheduled a tow. They said it would be at least 90 minutes because they had a lot of calls. I left the keys with the truck and got a ride home because it was 0 degrees out.

I had my SUV towed this after and I have to say, the tow driver was AWESOME in every way. His name is Michael **. He was polite, listened to what I had to say and gave feedback on what I had said to him. He is well mannered, and he got to my house very fast. I would absolutely recommend him to anyone who gets AAA. I wish I had got to tip him but I had no cash on hand. I have tried to look and see how I could send him some money but I couldn’t find anything. I hope this review at least repays for the tip I couldn’t give you.

I have had AAA since 2023. I was always told how wonderful they are. I called to have my car towed from Central Ave in Albany. I got told because of where it was, they have a garage, they won't come tow it. Even if I had the money they can't fix it. So why can my car be towed? I pay a year at once always and now want to use what I pay for. If I could drive it I would. Why do I pay for AAA if I can't rely on it.

I urge people do not use AAA, I had a very bad experience today, 2/25/2026. I have called for service at 4:49pm and as of right now is 10:00 and they haven’t call or give any signals yet. This is insane, first they provided me with a false statement about waiting time. I called a few time after 2 hours waiting and the dispatcher a (Guy) treated me very nice and told me that someone gave me a wrong information time wise. He put my called in expedite around 7:40pm and according with him they will be here soon, which that never happened.

I have been a member of AAA for 51 years. I haven’t used their services much especially towing. I have the Plus Membership. My daughter called for roadside assistance in South Jersey club #071. The dispatcher refused to honor the Plus membership which includes 100 miles of towing. The dispatcher said they would only provide a 15 mile limit with no reason given. I have since found out that AAA is made up of a much of separate clubs. One club works independently of other clubs. It seems they can do whatever they want. So the left hand doesn’t know what the right hand is doing. There are no phone numbers listed for customer service. You just get jerked around from one person to another. There is no phone number for the AAA headquarters in Florida. But they do list all of the high price executives including photos. But if you want to call one of them your S.O.L!!!! Save your money. No need to buy the Plus membership.

A horrible experience. My car was towed to an AAA auto repair shop last month because my truck was overheating and the power steering went out. My coverage was the Vasic, so they towed it to an AAA repair shop. Supposedly, they fixed it. 1 month and $620 later, the truck is overheating again. I call AAA and they take the truck back to Columbia, MD (about 25 miles away from me). They now tell me that my thermostat is the issue, and it will cost $ 1,000. I told them to forget it and tow the truck back to me. The guy brings the truck back, and tells me that I owe them $100! I sent the truck back and I am now canceling my AAA membership. This is so not worth it.

Can we get negative stars? Broke down in the middle of the road. Was told 45 since we were a priority myself, my mom and daughter in the car while it was raining at 12am. They said they were calling CHP to provide assistance because of the danger. 30 minutes later no confirmation so called again, they said they were 10 minutes away. 30 minutes later called again and we were told the tow service had canceled the call for service and they were not going to respond. CHP refused to respond. We would have been waiting hours if we did not call our own tow service and arrange pick up for ourselves.