AAA Reviews

I have been a long time customer of AAA. Today I brought my car into the Timonium MD location for service. I was charged almost $200 ($174) just for them to provide a diagnostic check (that literally took less than 20 minutes). My heat wasn't working and they charged me this amount to tell me that HVAC Blower motor was not working. My relationship with AAA ---is my car service provider----has officially ended today! I will not be coming back for service. This is an example of a company taking complete advantage of its customer. I wish I had asked about the diagnostic fee in advance... I would have definitely taken my business elsewhere. Goodbye AAA!!!

I went into a ditch during a total white out. I was coming home from a doctors appointment otherwise I would of not being on the roads. I called AAA. Not only were they extremely RUDE but did not help at all. They told me that my husband had to be in the car with me. I explained that I had called him ( it is his car). He gave me permission to call them. They told me to go home and get him. Then bring him back to the car stuck in the ditch. I told them if I could do that I would not need them. They were extremely rude. They didn't even ask if I was OK. I called 911. Not only were they very helpful, they asked if I was OK. Within FIVE minutes Avery polite tow truck driver and deputy were there to help me. And at, a MUCH lower price than AAA. I will never recommend them again. I was on my way in less than 20 minutes.

I was looking to leave a review on our most recent AAA experience. We were so impressed by our tow truck driver, Cordero **, who works as a towing specialist for the actual AAA company, here in the Orlando/Apopka/Central Florida region. We were so impressed by his professionalism, his kindness, his knowledge, and his fantastic attitude. He really went above and beyond for us. He called us personally with an eta, the first thing he asked was about our safety. Then he arrived a little earlier than expected, with a couple of ice cold waters for us. He made us feel at ease, and lightened up the mood with his words of kindness, and then proceeded to get right to work.

Rotten service and not showing up for tows until hours later. They can't even get it right especially at a home location, can't even figure it out by the "app". Lie and say they work 24/7 but they do not.

AAA stinks - I was stuck roadside, had to go on a site to give location which showed as wrong. It was not easy to do when you are on a highway and don't have a specific address. I was there over 2 hours and ended up gimping my overheating car home for over 2.5 hours. They finally called me when I was home - Fricken yay. I called a week later to have them tow it to my mechanic. Being Basic, I am only covered for 7 miles, my mechanic is 16 - but they said it was a 22 mile tow and I would have to pay over $107 for the tow. The people answering the phones after long holds were robots and kept passing me along. Stick with the tow coverage on your auto insurance. AAA used to be good - but no longer. They are next to useless.

I've had two horrifically terrible experiences with this company. The first one I let blow by which I shouldn't have. I let them tell my car approximately 50 miles and the tow truck driver stole everything out of it and they said it was my word against his and did it help me in any way, shape or form, this time I put a request in at 10:26 p.m. and didn't get assistance until 2:00 a.m. and had to stand out in the cold and walk down the sidewalk in the dark and ended up hurting myself, tripping on the sidewalk and falling down in the dark and I actually need help with my medical injuries which they said they were going to at first but now they closed my ticket. Said, "We're sorry, have a nice day." Basically hope that we see you at renewal, so obviously they don't care about customer satisfaction at all, and waiting in 50° weather, pitch black at night on the side of the road as a single woman was not great.

Get it together AAA! You need to hire more people to provide better customer service. No one should be waiting hours and hours for your service. I’m a mom and I don’t feel safe with my children driving with your service. Not reliable and not dependable! I am so disappointed! CEO get your crap together and change this!

I was coming home from my friends house. A notification popped up on my car saying that my car charger had accept the malfunction. Pull over immediately in a safe space. I do this and I call my parents and they come and pick me up. My dad drives my car to try and drives it home. He didn’t make it. 10 minutes my car battery fully depleted as well as my alternator and then my brakes failed and then my steering wheel stopped functioning. My dad called AAA and he explained the situation. AAA then said they can’t help him because he already use his five tow truck calls for the year due to tire blowouts. Only when my Mom called they agreed to help me and my dad went in an Uber and left my Mom in 20° weather at 63 years old with my car. AAA chooses to put policy limits on people rather than focusing on people safety which is what they advertise. This is completely unacceptable.

AAA Roadside Assistance is HORRIBLE. I called for a tow over 15 miles distance and was informed that I had to upgrade to the next level that covers up to 100 miles (and costs another $100). I did, but then the tow truck driver requested another $131 that I paid. Now, AAA claims that the $100 was for this tow, only that covers 7 miles and not 100 miles that I was told on the phone. Talking with both sides of their mouth and get away with it. Bottom line, AAA auto club cannot be trusted. I will cut my membership card in pieces and will be looking for the better ipastures. I don't recommend AAA Auto Club to anyone.

Terrible service. They are trying to avoid their responsibilities. They do not investigate and fully review the case. Hard to connect with them directly, even you know exact person and extension. They do not call back. Will not recommend to anyone.

Called at 9AM for a jump start, pay for the most expensive membership plan. 9:30AM they are looking for a driver. 10:00AM they are looking for a driver. 10:30AM they are looking for a driver. 11:00AM they are looking for a driver. 11:30AM they are looking for a driver. 12:00PM they are looking for a driver. 3 hours and still no driver while claiming the entire time they take no longer than 21 minutes on average. Had to cancel. Auto repair shop opens at 9AM and closed at Noon, while AAA still could never find a driver.

Been a member for 38 years and never used my AAA roadside assistance. But now that I needed to use the service. I only have free 5 miles towing. Which is ridiculous and I am reconsidering my membership. The crazy part is they charged me $12 a mile for every additional mile $300 for 25 additional miles. It would have been much $200 cheaper if I had went thru local towing. My question is how did they come up with 5 miles is DUMB and rip off!!!

I had gone through driving school through AAA, I had 6 lessons driving with a separate instructor, but then I had 3 observations with Matt, and he had taught me much more vocabulary, gave me tips and tricks I hadn't been informed of, and most importantly the paperwork that I needed, while my driving instructor didn't do any of this. In Conclusion, Matt is an amazing instructor.

Couldn't be more disappointed with the service that I have received as a member. I have had several bad experiences with AAA- but this last one takes the cake. I called to have someone come jump my car, unlock it and put air in my tire. I stated three different times on the phone that these were the three things I needed. I also asked one final time before we hung up to ensure the person came with the ability to do all three. She said yes, the fee would be $125 and I said "for all three things?" and she said "yes" - Before the tech arrived I was able to actually get the car open so I told him that wasn't needed anymore and he didn't say anything - then I said so all we need to do is the air and the jumping - he said he was not told about the tire needing air and he can only do the jump.

I had AAA pick up my car. Because it was going to my mechanic who was over 7 miles away, I was charged immediately for $98 before he would tow it. When taken to shop they requested 5 minutes to move cars around. They refused and took my car. They took it to an address I don't recognize. Now it has to be picked up and taken to my mechanic. This is absurd.

I just called for a tow to find out some way all of my tows have been used. I don’t know how this happened when the driver requires id upon arrival. After speaking to a couple of AAA employees I was informed I would have to pay another $100 for a tow until they investigate. No thank you. I won't be doing anymore business with AAA.

I am a former AAA employee (Safety Director/Nebraska AAA 1979-82) and long-term member. Until my godawful experience with the new automated emergency road service last week, I have had nothing bad to say about AAA. I called AAA to tow my Ford F-150 five blocks to have the fuel pump replaced. The automated system sent me a text to provide specifics re my issue. I sent the text and waited for a response.

I’m very disappointed with AAA’s roadside assistance. Their service has become completely unreliable. Every time I’ve needed help, the wait times were hours long, even for simple issues like a dead battery or a tire change. Sitting on the side of the road for that long—especially in unsafe areas—is frustrating and unacceptable. On top of that, the customer service is unhelpful and dismissive. Agents rarely give accurate updates, and I’m often told “someone is on the way” only to keep waiting with no real timeline. When I called back for updates, I was transferred around or spoken to with attitude instead of empathy. AAA used to be known for reliability, but now it feels like I’m paying for a service I can’t depend on. I will be reconsidering my membership and warning others about the long wait times and lack of support.

My wife and I are pushing 70, and today (a rainy snowy day) the original battery in our "new" car (only 5 years old - my bad for not tracking its age) gave up the ghost while I gassed it the car. A guy gassing up next to us tried to jump it but no luck. We had already contacted AAA and they were dispatching someone to assist us. I was confused by them asking the year, make, and model of our car, but it played out well. Tyrus ** from Anthony's Towing and Recovery arrived within 30 minutes (earlier than expected) with two batteries each of which could replace the original if necessary. It was obvious that the old one was done. Tyrus replaced it on the spot, and the cost wasn't much over retail. We were over a barrel but weren't taken advantage of. And we greatly appreciated Tyrus' professionalism and politeness.

Every time I call AAA for towing, it takes anywhere from 2 or more hours to get help. This is ridiculous!! They give you a time and then they keep changing the time. I do not recommend AAA to anyone!! I had AAA in Georgia and never had these problems. Ever since we moved to Charlotte, AAA has been a huge letdown.

I won’t accept this offer but, felt this might be the only way to successfully evaluate AAA customer service. I HAD AAA for more than 20 years. I was over my renewal date for a couple of months. I tried to renew it and the gal told me I’d need to restart as a new member and pay an activation fee as well as basic membership benefits. I was mortified!! After more than 20 years AND giving AAA as gifts to our kids, this was my thanks. I refused to renew and remain to this day a non- member and encourage others to find alternative programs. AAA did NOT care if I was or was not a member. So keep your gift and your membership. I have an alternative company.

So disappointed in AAA. Our car had a dead battery so we contacted AAA for battery replacement. We expected someone to come out, check our battery, and replace it with an AAA battery (based on what we were told by customer service). A truck came out in a timely fashion but didn’t check the battery. Just started the car - said he knew nothing about battery service - said we were on our own. We contacted AAA and explained what happened - that was 2 days ago and no one has gotten back to us. Very disappointed ☹️.

I had a dead battery and the driver let me know exactly when it would be here and arrived on time. He was very friendly but professional. He did everything he could for me, including contacting the store where I would need to purchase a battery and made sure they would put it in for me when I arrived. Which they did. His name was R'Mond and he made this experience as easy as it could have been. You guys have a really good guy on your hands. Make sure you take care of him!

Well if you live in Clermont, FL DO NOT USE AAA to get towed. My husband waited 3 hours on Highway 50 to be towed. He broke down in front of Costco in turning lane, so he was blocking traffic and AAA marked this URGENT. I am wondering if it was not urgent how long would it take for AAA to come and tow you 10 hours maybe.... Sorry to be sarcastic but this is HORRIBLE!!!!! AAA kept telling him they were coming. I called three times and the last call I was told they dropped the ball and nobody is coming with a tow truck. This is after 3 hours of him waiting. What is the point of having AAA if they do not do anything to help their members. They breached their contract with us by not showing up. I called them and informed them of this. They DO NOT CARE!!!!! This is horrible.

I called for my son who was on the side of the highway and also on my membership. I have a AAA membership but he was in NH & they just could not figure anything out. It was 6 am when I started and 7 am by the time I got anyone to help. This is terrible service & not worth a “gold membership “!!!! I am disgusted!

Utterly horrible customer service. The worst ever out of all the companies I’ve dealt with. I called to cancel auto renew on my policy and the person said it was canceled and then I discovered the charge was made anyways. Same horrible service with AAA car insurance that I attempted to get.

Needed a battery today and made an appointment for 100-300pm. I got a call shortly after I made it at at 9am this morning. He told me he could come now which made life so much easier. Thank you D. ** from AAA doylestown pa for coming out and making it so much easier. You did amazing and was fast!!

Awful service. I called AAA and Armada came to change my battery and while they were messing with the cables, the entire radio and computer system broke down and will not turn on anymore. Now they are denying they had anything to do with it even after their tech apologized profusely to me. They will not help and are denying they had anything to do with it. I spoke with Noemi ** at AAA Customer Service and she had me do a laundry list of items before they can mediate the situation. I did that laundry list that took weeks to complete because it was extremely time consuming asking for numerous quotes, and then she said there's not enough evidence and are simply taking the tow truck service's word over mine. Now it's going to cost $3000 to get a new radio/computer system and they could care less. Do not trust them with your car.

Customer for over 40 years. Van broke down on our way to Yellowstone from NC. Took 5 hours to get a tow truck. Tow truck could not hold all of us. Mom, dad and 4 special needs teens waited three more hours to get a cab. AAA would pay for the cab. Cost is $600 . Very unhappy with aaa.

I have always had a great experience every time I’ve needed to call them. They are fast, polite, and have always gotten the job done in a timely manner. Very appreciative for the customer service and drivers.

If I could give them a negative star, I would. They are absolutely horrible to deal with. The customer service is horrible and they're a scam. I feel and I'm going to bring it up to the government to stop what they're doing. When I read my membership card it said valid through July 1:27 I assumed by membership was good until then but if you read the little print there's something about billing annually but they don't put that in big letters they only put it in little print. I feel like this is a scam. I'll never buy their service again it's not fair to the public and to the elderly like myself, on the senior and the handicap, and now when I get stuck, I needed their help, I found out I didn't even have it when I thought I did and their customer service is absolutely horrible.

I’ve been waiting on the side of the highway for 3hr and 30 min just for a driver to come and they kept telling me a time and kept boosting the time up. I have called multiple times and they said they driver will be with shortly that they are close but kept lying.

AAA has the worst customer service of anybody I have ever dealt with. I have been with them 10+ years. Probably called them 3 times over those years. Truck broke down this morning. I called them at 9:00. The tow driver called around 11. He was on the way. Great. I called him at 2:42 and asked where he was at. He said he was 2 miles away when AAA called him and cancelled. He assumed they got someone cheaper. No one showed, they did get someone cheaper, screw the tow, they just cancelled it. I called AAA at 5:00. They said they had no record of my call. They are a pisspoor run business, have no problem collecting the fees and increasing prices, but screw the customer if you need a tow. We will make it so difficult on them that they will hire somebody else. Maybe it's COVID related. Lazy ass workers.

Canceling my AAA today. I haven’t used it in YEARS. I used to lock my keys in my car a lot so I got it in 2019. Just always had it for peace of mind. I remember them always being quick and ready to go. Not now! I needed a tow yesterday. They couldn’t find anyone. We scheduled it this morning. I wake up early to reschedule for this evening. My husband can’t make it. You have to talk to an ai system. They confirm it’s rescheduled. I get a call from the lady saying she is on the way. I told her I canceled it. She has no clue about anything so I just told her cancel it. What a ridiculous company now. Pretty sad everything in this country is going downhill. The ladies on the phone were nice but dang this was a headache. I ended up just calling a tow company. It’s $70. I don’t even care. It’s better than texting a dang ai bot.

I have been a member for many years now because I have an older truck and when I go out of town I like the security knowing I could call if I broke down and someone would be there, that was not how my experience went. I was with my teenage daughter up by Weeki Wachee, about 70 miles from home give or take a few miles but I was paying for 100 miles tow, the wheel bearings came apart on the truck so I pulled over and called AAA, so far great but after I waited and waited the link just said waiting for technician, which means the tow company, 3 hrs after I made the call at 9 50 in the morning I called again to speak with someone at aaa to tell them we are still waiting, they said they would check any updates and call me back, they call back and tell me no tow until 8 30 the next morning, I am not happy to say the least, on top of that they tell me I have to be with the truck in the morning to get it towed.

Older adult with disabilities. Member for 6 years but will not renew. After being in a minor accident during heavy snow at 5 AM I was stranded on the road not able to run my car for heat because my radiator was busted from the accident. Was told a tow truck would arrive by 7 AM. Then I get an automated phone call at 7:10 AM saying a truck will be there in 30 minutes. 5 minutes later, another automated call saying 90 minutes. About 10 minutes after that yet another automated call saying 170 minutes, then another automated call saying 999 minutes. Called customer service to let them know that 1) I'm an older disabled person, 2) had already been waiting over 2 hours and 3) can't run my car for heat and it's below freezing temps. The first lady put me on hold while she "checked into it" for over 20 minutes. I hung up and called back, the second lady told me it would be ANOTHER 3 HOURS before someone could get to me!

My extremely negative experience with AAA Roadside Assistance has 3 parts: (1) my experience with a specific incident where I was stranded on a residential road (2) my overall experience with communication/calling AAA including the complaint process and request for reimbursement process (3) AAA advertisement claiming a broad helpful service then receiving a limited covered service.

I've used AAA for roadside assistance a couple of times. Today was one of those times. In very bad weather, cold, wiping rain,. After coming out of our voting station and found the car unable to start. The battery was providing nothing but some clicks. I called AAA and requested roadside assistance. After giving my information and location I was pleasantly surprised to see a battery technician arrive within a few minutes. He was very professional and patient considering the weather conditions and promptly proceeded to test my old battery, the charging system and show me his findings. A bad battery. He offered to get the car started should I choose to have my mechanic replace the battery or install a new one he had on his truck. I chose the latter and within minutes I had a new battery installed at a reasonable price. His name was Pedro from King towing. Many thanks for very prompt and professional service.

AAA enabled Finish Line Towing to rip me off. It took 6 hours for tow truck to show up. The driver said it was a complicated extraction and AAA would not pay. I would have to pay $200 to $250. After speaking to his boss the one hour of work cost me $406.18! AAA doesn’t look out for their customers.

Call today for a call at 5:30, response time kept being pushed forward till 10:24 with no confirmation of the actual arrival of the tow truck. It is winter time and it is cold! So they wanted me to wait with my truck 5 hours without Confirmation of the actual service time. I pay for service, not for them to be understaffed. Canceled my request. Used a private towing company. Why should I pay for a service that is so unreliable? After cancelling the tow, I still got updates on the driver's response time. Maybe that is why they are so limited with two companies to respond. Show up to the location and there is no vehicle. No vehicle to tow, no pay. Not the operator's fault, AAA's fault. Will be dropping my membership. It went from a great service, a company that only cares about profits and not service.

They give you 4 times to use them. No warning and then try to charge you 100 dollars for extra service. HUGE RIP OFF AND LIE. I called for help on a jump start and was told despite paying for a year of service I actually paid for 4 only 4 times to get help.

I am a 17 year member AAA. I have the premier coverage. When I call, I do not want to speak to a computer generated voice. I want to speak to a live breathing person. if you can’t afford to hire one, maybe you need to get out of the business. To call and be told three times that help us on the way until finally waiting so long I canceled the call. It’s not good business.

Got my car stuck in the mud yesterday.... Called AAA and 40 minutes later they came and pulled my car from the mud! Car is fine! Very happy with AAA and their service was awesome! First time I ever used them and glad I am a member!!!!

I've probably needed roadside assistance 5 times in my life. Every time I've had to wait a crazy long time. Also their app is horrendous. And the communication is awful. Definitely not worth the membership fee.

I've been a member of the American Automobile Association (AAA) for many years. On 11/16/25 I called for assistance and a possible tow. I waited approximately 95 minutes for assistance. When the driver finally arrived he attempted to jump my car battery with a portable charger and was unsuccessful. Then he tried jumping my car with his tow truck, again unsuccessful. I assisted the AAA driver in positioning my car behind the AAA truck. Just as we were ready to load my car on the flatbed, a very nice man who pulled into a parking spot nearby and watched the failed AAA service attempts, offered to try jumping my battery with his portable charger and was successful. This kind bystander saved me from having my car towed unnecessarily. Now I'm thinking that AAA membership is NOT worth having!

I would NOT recommend AAA to anyone. They have poor service for the amount of money you spend for their plans. I have been a long time customer, and they have extremely changed over the years. I am no longer pleased with their service or lack thereof. I've had an recent issue with the towing company causing damage to my car, and I'm not pleased of how they are handling the situation nonchalantly, and giving me the run around. This is unacceptable! They don't give a damn about customer satisfaction. Therefore, I will no longer use their services. They are definitely not like they use to be. I'm very dissatisfied. AARP is highly recommended. They have cheaper plan costs and provide excellent customer service. Customer satisfaction always come first!

I was shopping for a auto insurance & I found AAA. They got me a okay kind of price for my premium, but month later, I had to switch other the problem for cancelling policy is shit show. Holding on phone for 1 hour just to talk, the staff are so rude, no manners to talk, also after sending proof of insurance so they can cancel my policy took more than a week. I recommend not to buy from AAA.

What a disappointment. I called yesterday with a flat tire at 6 PM. It took almost 6 hours for a tow truck to come and change the tire. I was better off paying full price to a tow company and have them do the same. And within an hour instead of six, waste of a day.

I understand why AAA has such a low review score. I begged for a 1 time accommodation/exception for a battery jump. Although I have been a loyal customer for years and disregarded that an April 10th 2025 request was left unanswered where no tech showed up, still I stayed with AAA. Well good bye AAA. I'm going to AARP for both roadside assistance as well as my vehicle insurance. Everything in one happy place, where the customer feels appreciated. Attn: Senior citizens and disabled check out AARP **.

Went into AAA branch in The Woodlands, Texas and was looking for the agent helping me update my policy. She was out of office, and I was assisted by another agent then got into friendly conversation in turn I was confronted by a front desk assistant Denise who rudely became accusatory of myself causing issues. The agent who was helping me and myself explained there was no issue. Then the attitude began. I thanked the lady's and went on my way. If Denise is not a people person, she is in the wrong business causing issues for clients and coworkers. Management needs to have a discussion on treatment of clients. This review is based on customer service, and I will not be returning to the branch.

Honestly, the worst call center experience I’ve EVER had. After 2 hours of waiting for a tow after work, I asked the useless AI bot for a number to call. At 6:51 pm CT on 11/24/25, I called support, and eventually got through to an agent who initially quoted me another 10-15 minutes, then proceeded to talk over me and try to gaslight me to believe it had always been 15-20 minutes. The AI needs to be trashed, and a return to human workers that are trained to support customers in stressful situations, not talk over them and cop an attitude

The last 2 x I called it took 2 hours for someone to come out. I have had to call back for updates when the norm was a text message. Same Experience 2x and it's not the level of service that It was...

Zero stars if I could, incompetent employees that handle service calls, my car broken down on a sunday night, I'm solo female in the middle of nowhere, been waiting 2.5 hours. Now they say another hour. AAA is absolutely the worst! Don't even bother wasting your $ here. They SUCK so bad. So disappointing.

I highly recommend AAA to everyone!! It is a huge blessing and God's grace to have great professionals like Eduardo come to your rescue when you are stranded on the highway with cars flying by. My husband has an older truck and we have had to use AAA Towing Service several times and they have always been very kind professional, friendly and they get to you and get you back on the road as quickly as possible! We got stuck on a bridge yesterday (11/22/25) over Lewisville lake. It was very dangerous and scary! The pic below is my husband on the phone with AAA and Carley, the fearless police officer, who blocked the lane on the bridge for us until AAA arrived and her partner the fierce police officer ** arrived. Thankfully, the Amazing Eduardo was there in a very timely manner!! We have had Eduardo in the past and he is very kind, friendly, courageous, professional and knowledgeable, he's excellent! We were so glad to see him again!

I called and cancelled AAA twice. Still charging me. Your car insurance likely provides what aaa does.. Check before you buy anything from them because it will be easier to get a kidney than to get them to cancel. Your account.

Locked my key in my 2004 HD truck at work. Panicking because I had an appointment in 1/2 hour. Called AAA and the rep was awesome, forgot her name because I was so upset. She said within a 1/2 hour the driver would be at my location. Within 12 minutes, Alfredo arrived and within minutes, my truck was unlocked. Thank you, Alfredo, for your quick response, professionalism, and friendliness. Thank you, AAA, for getting me to my appointment on time!!!

I was doing deliveries and my car broke down and I had to call AAA. I called them 10:30, they didn’t come till 4:30. I don’t think they would come if I didn’t call police. Very disappointed. Don’t renew anymore. I been member for while.

Please be aware of this company. Don't even think of getting the membership road assistance, they are very strictly and will take all your Money if you use a few times and you car has no licence plate or buy and sell they will cancel your membership and no refund back. They are a big monster. We are small fishes. Nothing you can do against them. Please don't let other people to enroll. This is not as good as before. Many years ago I had about 3 bad experience. One truck driver just throw my car on the street. Not even park well. He was afraid of getting close to side walk. No experience at all. I bought the car. No plates will be fixed and registered on DMV. I received a letter from the AAA saying that they will cancel my membership card because I have been used. Illegal and in a bad manner so the cancel and I wrote this...!!

We have been on the phone triple a all day and being denied service. We were stuck in a very dangerous spot on the side of the freeway and they kept locker excuses when they wouldn't rescue us. When I asked to talk to a supervisor the lady laughed at me and then hung up. I will never use them again.

I live in the Hyde Park Neighborhood of Chicago and yesterday morning, I awoke to a flat tire -- later we would discover punctured by a long screw. I phoned AAA at 8:00 am on a Friday morning and expected a long delay. A technician was matched to my address and they arrived within the hour; text communication was excellent allowing me track the technician's arrival. Bryan arrived promptly as scheduled and had the spare tire on the car within 15 minutes. I appreciated that he took the time to remind me of the safety and driving instructions (and limits) of the spare tire. I'm surprised by the low ratings because in 20+ years as a AAA Member, I've also received excellent service across numerous states.

AAA never showed after I waited 6 hours in the cold and dark. They claimed someone was coming, then said pickup wouldn’t be until 9 AM, and still no response. I had to pay $135 to someone else plus a Lyft. And this isn’t the first time this has happened. Completely unacceptable and unreliable.

Very rude customer service from insurance. I wanted to add an auto to my insurance but the angent was able to understand or guide me as to where to send the information. Constantly arguing that previous agent was wrong.

I was stuck on the right shoulder of a highway two weeks ago. I could not get out to walk because it was dangerous plus I have arthritis. Nothing was nearby. I called and texted several times. Dispatcher kept telling me I was in a certain location. I kept saying I was right in front of a sign and I read it several times. After several calls and texts, no one showed up. This went on for about three hours. It was getting late and cold. I finally had to call 911 to get some help. I am thankful I did not have a medical emergency! I have never had a problem like this with AAA before and I am very disappointed in your customer service. I could have been in a very dangerous situation!

Such a terrible website and app. It is broken. Jumps between signed in, public, insurance and auto club indiscriminately. Can't accomplish one thing. Terrible customer experience. Really dumb to show the customer how much you stink by running a awful website. Get it together AAA.

AAA is an absolute joke. When you need them they will definitely leave you stranded. The customer service is rude as well. They are zero Help when you have an emergency period I'm glad I'm finding this out now before My daughter or wife get stranded and they're in the same predicament as me.... Do better! With so many companies going under you think they do a better job about providing good customer service and taking care of their clients.

AAA is a greedy company, just like most and don't provide what they say! They don't care about Anything except money. Prove me wrong aaa, used them for a bit and found out for myself, they care zero about the customer, just like most American companies, greedy without shame! and NM mentality for the most part is a joke. NM not hospitable, aaa doesn't care!

I asked for assistance with a flat tire in a metropolitan region, suburb of DC, on the freeway at night. It took 2 hours for someone to come. He was 90 miles away at the time. I was in a dangerous situation on the freeway shoulder with trucks zooming by on the lane next to me. 2 hours is unacceptable to wait for assistance. Separately I called VDOT, who came in 40 minutes. Because I had 2 flat tires, they couldn’t assist me. I and my husband have been AAA members for 40 years. When we need your help once every 5 to 8 years, we expect service. As we are now seniors our need will be greater. Given this experience, we are going to look at our options and recommend our friends to follow. The tow truck driver was great. But if you don’t have a network of providers in a metropolitan region what is the point of having your service.

I was given false information to purchase a plan. I was told I received unlimited battery service and 4 tows per year however it’s only 4 service calls. No matter what it is for a total waste of money. I wouldn’t recommend.

They sure aren't what they used to be. 30 minutes or less and they were there to serve you, I've been waiting almost 2 hours for a lockout. Ridiculous, at this point, is membership even worth having or keeping?

While the technicians themselves are decent communicative people, the roadside assistance takes 2 hours to arrive, and in my case denied to replace a battery covered by warranty, and failed to check it again after it was charged. As a result, I had to take it to a shop, where the battery was correctly diagnosed as bad, and then call AGAIN. Did they come right back? Just 30m later? Nope! I waited another 1.5 hours. AAA cost me my day and incorrectly refused to live up to their warranty.

I'm 65 years old and have been a customer with AAA since 1998! In that time, have used their services less than 5 times! In every instance, the wait time on the side of a road was always several hours but I've never complained. But this time, I was simply taking my horse for a ride at a neighboring park when my personal truck pulling my personal horse trailer, broke down in the center of the Hwy, placing myself and my horse in traffic danger. The AAA rep asked me to very explicitly describe my truck for the tow-truck driver (a FORD F350 with a flatbed). It has no logos, it is affiliated with no business, it is simply my personal truck that I chose a more useful bed to pull my horse with. It is the same length as any other truck with a normal bed, a choice offered by FORD. The AAA rep told us a tow-truck would be in route. All seemed well.

Absolutely horrible experience. I am a senior citizen female who was forced to wait over 4 hours for assistance with a flat tire in a metropolitan area. I called AAA at 2:48 and assistance arrived after 7:00 pm. Each time I contacted an agent, I was repeatedly told lies as to the expected wait time for assistance to arrive. After 3 hours of waiting and at 6:04 I was told a driver would be there in 11 minutes. I gave up and realized AAA was unreliable so at 6:30 pm I called an Uber for a ride home. It is not safe for an elderly woman to be sitting in a disabled car in the dark for any length of time, much less 4+ hours. I felt like a sitting duck in harm's way.

Work Order #**: We called AAA Sunday, 10-9-25 to set up a tow truck come out to our home and tow our non running vehicle to our mechanic, who also is on AAA 2 page as Tow Truck Service for when all the others are busy. AAA said they could not call our mechanic/tow truck driver because he is not on their main list of contacts. They use him when no one else can handle a towing job. AAA refuses to call our mechanics shop, then scheduled a towing service in another town to come pick up our car at our home to tow to our mechanic. They scheduled us from 8:30am to 10:30am to have our auto picked up and towed for us. My husband took 1/2 day of work off to get this done. However, we kept getting messages they were behind and it would be several more hours.

The guy that helped me out was great! I had waited 2 hours though just for them to add another hour and 30 after I had waited for the first 2. I’m a very patient person but this is something to be aware of, especially before paying this company!

I pretty much have same awful experience everyone else seems to. I pay for the top tier membership, thinking I'm making a smart decision to stay safe on my travels. I'm pretty handy so I mainly wanted to rely on the towing services as I don't need them to change my tires or batteries for me. I just experienced my THIRD situation this year where I found myself needing to be towed home. Once was a new ball joint failed, another was my clutch pivot fork snapped and this last time I blew out a tire and this car has no spare. All three times I was in the same state I live in. All three times "we can't find anyone to tow you." Various locations, various mileages. I'm in NJ, not Montana.

Not only did AAA not live up to the agreement in which they agreed to and I pay for - but they left me and my 12yr old son stranded. I had to break my window in order to get in my vehicle since AAA never showed up. Never bothered to let me know. Every time I called them, they said the same crap - the driver is 20 min out. This company should be shut down. They are pathetic and not worth the money.

Horrible experience! Because here in this area they’re working with a horrible locksmith. But AAA also is at fault as, once you put in your request, they don’t follow up with the vendor. I placed a call for a defective fob at 10:50 am. It is 3:48 pm and they’re still not here but keep blaming each other.

I have a car that is incapacitated and I have temporary tags that should be good enough to tow my car, but they won’t. I meant disabled veteran and they tow my car now, they won’t because the tags are expired. Well, how am I supposed to fix my car, and I’m not gonna use a commercial tow because that’s $500. You used to tell me to my brother-in-law’s house in Prescott from Phoenix you don’t anymore. I will never use you again.

Trying to print my Car Insurance ID cards for the last hour now. Roadside has a website. Car Insurance has a different one and so on and so forth. Whoever is in charge on their IT dept should be fired.

DO NOT use AAA! We waited 2 hours for a tow last night and we were told by Marvin and his supervisor Shiela that there were no tows available but then they told us 2 hours later they couldn’t tow us because we pulled over into a used car lot, but waited TWO hours to tell us that was the reason. We had to come back today to get a tow where they could verify with the car lot that it was our vehicle (which is ridiculous because we have the title and registration). And they told us our pick-up time is 1:37, but apparently that’s just their system because they said they still don’t have a tow driver coming for us yet. So the 1:37 is just made up. Do NOT use them. The customer service is terrible and doesn’t know what they’re doing. Marvin didn’t even know how to transfer a call to his supervisor. Terrible, terrible service.

I have received horrible service & has been a member for 14 years! Dispatcher sent the driver on the wrong day. They make it impossible to speak with anyone other than text that constantly apologizes but doesn’t fix anything. Cost me money due to a same day cancellation at mechanic shop because the company they sent refuse to tow & the driver never spoke a word, just had the dispatcher call & say they couldn’t tow. Seriously considering cancelling membership & using my insurance roadside assistance. Customer service at an all time low now.

AAA is horrible. I would never recommend anyone to to them ever. Then they won’t give a refund which is crap you just outta your money and for what. Please don’t get them for anything and they take forever.

I lost my key to my 2018 RAM pro Master. Called AAA. They sent a locksmith company. They have the person came make a key to my door and he said he couldn't make a key for the ignition because it needed to be changed in order to make a new key..... He should have just said take it to the dealership. He was not certified to do the job but he wanted that extra 300 to change the ignition... I agreed and he made me a faulty key that failed and damaged my whole computer system....

AAA is by far the worst insurance. They rip you off. They get you in with those good quotes, but don't add a driver because they have an accident in their own car and have their own insurance, your insurance goes up $300. RIP OFF

Triple A has horrible customer service & tow truck drivers. Have been a member for 15 years, canceling after this experience. Definitely have gone downhill in the last year or 2. Not sure what changed but definitely something they need to review.

AAA used to be good with customer service, but now you can't even explain your issue because they have these automated prompts that don't apply. Then the robot tells you they sent a text message. Guess what? I don't get text messages on a landline. They think everyone lives on a mobile phone. I'm better off calling someone myself and just paying to avoid this aggravation. If you want people's business... answer the phone with a human? When you say customer service, they won't transfer you unless it meets one of their automated menu words! I have MS and this roadside assistance causes me more stress than I need.

Horrible customer service. Roadside assistance is trash at best. Canceling after over 30 years of membership and watching this company go downhill. Buyers beware. Will fail to provide roadside assistance, and then refuse to refund when calling to cancel. Do not trust the safety and care of yourself and your family to these scammers.

Dwayne from Tony's Auto Center took care of my car, he's a good guy. Professional, friendly. I have total satisfaction with the service from him, keep it up Dwayne. He's also careful with the car, safety first is in his moves.

After 41 years, our entire family and extended family are canceling permanently. Roadside service has been plagued by poor tow company service, damage to our vehicles, AAA making it impossible to speak to a human, and now asking for customers to send in copies of their drivers' licenses to be sent in for them to keep on file (as if anyone would trust them to keep your information safe).

I’m very disappointed. Customer for 30 + years. They do not honor their prices. An agent will give you a price over the phone but then they will email you a completely different and higher premium that is due. Sad that this business has gone way done in quality. I’m looking to switch. It seems we may not have that many insurance choices anymore but that’s not an excuse for AAA to be dishonest about their prices. They have lost my trust and loyalty.

AAA does not provide 24/7 towing. They provide scheduling for towing that maybe for the next day leaving you stranded on the highway overnight. This is not revealed until you need help and no one responds.

We needed a new battery. We had replaced the battery within a couple years. Customer service could not find the records. This has happened in past. They always make you buy a new batteries. What a scam!

We have had AAA for nearly 30 years and have not had to use them. This year, we did have a starter go out on our vehicle and called. After waiting for many hours, a tow truck showed up and the driver was so unprofessional. We decided to not allow him to tow our vehicle as his behavior was terrible and disorderly. The response from AAA was also so unprofessional and we will be cancelling them and never joining AAA again. No wonder the reviews on AAA are so bad.

I was a loyal AAA member for three years, but my first service call was extremely disappointing. During the visit, the technician failed to return my wheel lock, and AAA refused to cover the cost of a replacement. To make matters worse, the tire service provider was extremely rude to me, and there were no consequences for their behavior. When I contacted AAA about the issue, they showed no concern and didn’t seem to care that they were losing a long-time customer. I immediately canceled my membership. Very disappointed with both the service and the lack of accountability.

I ordered tickets to Universal Orlando through AAA for my family earlier this year. Sadly, our 32 year old middle son who was one of the ones taking the trip with us very suddenly passed away. We are an extremely close family and his death decimated us. We still wanted to do the trip in honor of him. I wanted to change the name on his ticket to my wife's, so the ticket wouldn't go to waste (she wasn't going originally). This was a very hard, emotional act for me to do, especially over the phone.

Be careful with this business. I used to talk very highly about them. However, if they damage your car with their subcontractors, they fence you out and do everything they can to not pay you. If you have a nice car, I suggest you end up not getting a service. They lie blatantly to your face and they don't care about your situation. So why should you care about theirs? $1,500 of damage was done to my car from some know-it-all kid from bad boy towing. Lynn asked to talk to the company. They just send you to a message board that never calls back. It just shuts off.

This company is full of shit. A complete waste of time & money. NOT worth it AT ALL. Their automated system sucks & will hang up on you. They’ve made changes to their policy without notice & tired to lie & say we were told about the upcoming changes. They’re extremely slow. Their response time is even slower than their answer time. And some of their customer service reps are rude.

It’s not worth it anymore. They make it nearly impossible to speak with someone. The app has virtually no way to make edits. The bureacracy for roadside assistance is painful. They never consider whether you are driving through an unsafe neighborhood. It takes forever when all you need is a tow just a mile down the street. After 30 years loyal to them, I’m looking for other options.

My car was broken down in Dorchester yesterday. I made a call and a technician 88 named Richard what a very insightful and respectable person. If you call AAA and he is on his way you are in good hands.

My agent was Josh and I unfortunately never have cash on me to provide him with a tip, but he was not only professional but also very efficient and knowledgeable. I was stuck in the middle of nowhere and it took Triple AAA less than 30 minutes to locate me and get me where I needed to go. I will always be grateful to you guys! You come in handy when friends and family members aren’t near or we don’t want to cause burdened. Thank you Josh!

I’ve learned that the availability and readiness of the service varies from area to area. I hadn’t had the opportunity to use my AAA membership but found myself needing it today. What a mess before I go on the tow truck company was wonderful. No issues on that end they did what I needed them to do with no problem at all however, the 11 minutes it took me to even speak to a representative to get help was ridiculous. During that time I had to go through multiple irrelevant prompts, consider and accept or decline yet another app (over the apps), listen to more props, and finally spoke to a representative, who then goes on to tell me that they may or may not help me because of the style of the bed on my truck.

I’ve been a member for over 35 years. It is degenerated and deteriorated into an act base robotic minimum two hour wait for anything.. forget getting a Live person on the phone anymore. Driver’s need to find another reliable source of roadside assistance.

Absolutely the worst. I was with them for literally 10 years and they gave me a cancellation said, because I lied that I should have told them I was doing Uber eats when I had a whole separate insurance for that. And I did. In fact, tell them they put the date 2021 instead of 2025. When I finally got a hold of their consumer relations, she was so nasty to me. She literally was yelling at me when I asked her why she was yelling at me. She said what because you can’t hear. It was just an all-around awful experience. I can’t believe I’ve gave them my money for 10 years.

I have been a AAA member for 24 years. The customer service is always great, but my problem is with this new service request system. They send you a link then you need to sign in again but if you are not in your home region it turns into a mess. The system never completes login and you have to start over. Truly the only way I have found to get a claim going is to force system to get you a person. Then they connect you to the correct region. This problem needs to be corrected and all regions should be connected.

I have been trying to Cancel my Auto Insurance and Membership. William ** is the one I have been dealing with. He has lied to me for 2 weeks now. I need someone other than him to help me with this problem. I want my money back.

I called and signed up for AAA. I told them I have a 10 foot box truck. They said send him a picture of my truck so I did. The operator said they’ll try to see if they could get someone out. I got a text a little while after that, said they’ll try, would be here in 27 minutes then another about 30 minutes later saying they’ll be here in 5 minutes. Then I got a text message saying another hour and a half, almost two hours later it said my call was canceled after waiting around for 3 hours. AAA is very unprofessional. They didn’t tell me until over 3 hours later that they couldn’t provide me service after taking payment from me. It’s very late at night and I don’t have enough to pay for another tow because the refund will take up to 24 to 48 hours

I have been on the side of the road since 3pm and it is now 4:51pm. The driver originally called and said he was 45 mins out only to call back to say he was at the wrong area and that he is 13 mins out. Guess what? Called back again and said, "Oh now I’m 10 mins out," while his background had a child in the background as if he had not left from home. I am really thinking about not renewing one. The drivers aren’t honest. He told his dispatch that he was currently at the location and I sent a picture back to his dispatch showing absolutely no one at the truck and two I don’t appreciate anyone playing on my intelligence as the driver was given the exact exit number and name 285N exit 12 Hollowell Pkwy.

If I could leave negative star ratings I would. I used to love AAA however on now two accounts they have royally dropped the ball. I would not recommend them to anyone not my worst enemy and if you want a refund good luck. I was told we can apply it to a future membership and when that was escalated I was told I could be refunded through PayPal… I paid through a bank account with actual money. Why can’t I be refunded through the bank or card which services where purchased? The first time I was left on the roadside for two days till I rented equipment myself and handle.

I had a tire blow on a somewhat remote area. Calling AAA I got a computer and had difficulty due to poor cell service. When I got a human assistant they were from a third party not AAA and did not accept my AAA membership benefits and wanted $250 upfront for a tow. Total scam. Fortunately I had Chevy Roadside Assistance and got a tow truck in less than an hour and the driver changed my tire and directed me to a nearby Chevy dealer. The Chevy service was through AAA and cost me nothing. Beware using the AAA app.

Our battery went dead in our garage. We had purchased a new battery for this vehicle from AAA a couple of years ago and it was still under warranty. They sent someone to jump start it and he left. My husband tried to drive it around the neighborhood to charge it and it died before we could get it out of the driveway. We called AAA again and they sent another guy out who said that the battery was fine and we should have it towed to a garage. So we did and they said the battery is dead and the electrical and alternator is fine. So AaA gave us the runaround and we are waiting to see if they will reimburse us for the new battery.

Hello AAA! I was broke down during rush hour at work close to Cincinnati. I called AAA & talked to the dispatcher, her name was Shante. She dispatched roadside assistance immediately & within an hour, Amanda pulled up & diagnosed my car. She gave me valuable information on my engine, starter, battery & alternator. She fixed my car & I made it back to Columbus in 2 hours without any problem. So very thankful for their promptness & knowledge!!!😊

Apparently AAA uses the cheapest service providers to maximize their profits at the expense of the customer. Wait times are unacceptable. I called at 9am and was told service would be available at 9:30 am. At 9:30 am I was told it would now be 10:44 am for service. The service provider wasn't even in the same city. After this experience I regret using AAA and renewing my membership. I will be canceling AAA if I can get a prorated refund.

Triple AAA suck for emergency roadside assist. Before buying a membership search others because they will leave you stranded for over 3hr plus. When you call back they will encourage you pay out of pocket, they will reimburse you

I purchase AAA Coverage for peace of mind. However I no longer trust this company to provide this…. They failed me when I needed them most. This past weekend I was stranded with a dead battery in a town that I knew no one. I was 2.5 hours from home. I immediately called Triple AAA for assistance. I waited almost two hours for help, and no one came. They kept sending me worthless updates saying “they were working on finding someone to assist”. I ended up having to rely on a total stranger for help since Triple AAA failed to provide the service that I pay for. I’m very disappointed and will not be renewing my membership.

My name is Stephanie J. Just used AAA’s app for a service call. My parents do not know how to use the app so I used it from my location in another state and directed it to my parents' house to replace a battery. Tanner was our service technician. This guy was not only courteous, professional and an expert in dealing with any type of vehicle. He was also very polite and respectful to my elderly parents. The process from ordering AAA support to Tanner’s service was an absolute smooth, simple and stressless experience. Tanner should be recognized! Thank you.

Terrible customer service. Rude. No accountability. Raised my premium in the first 30 days. Total bait and switch. Be warned. I will be canceling as soon as possible. Sad to see such a respectable company fall from grace.

Told 3 different times a row truck would be here then get a text message saying 87 min. After waiting 40 min I called, told same time again 35 I. The. While on phone with them, the driver called me. I merge the call and driver tells me 50 min. While talking with driver AAA rep hangs up. I called back and again was told no nei we was wrong, it's only 35 min wait. The service and reliability of service has went way down nothing like it used to be. Will not be renewing my membership. not worth it

This is a warning to anyone who is considering doing any business with AAA Northeast. I have been a tenant in their building for over 12 years, and it's been a nightmare. My location is **. They have moved our suite four times in this building at their convenience which cost time and money as any moving of an office space would take. They refuse to send us a monthly rent statement and randomly bill us for local and state taxes. We never know what our rent is to pay and if they do not received payment on the first of each month, they send damning notices. My company has NEVER paid late once we knew what the amount was.

I’ve been a loyal AAA member for over 15 years, and I’m honestly disappointed by my recent experience. I had to change banks for personal reasons and unfortunately missed one payment because I forgot to update my payment information. Since then, I’ve been getting constant calls—sometimes up to five a day from different AAA representatives. It felt excessive and harassing for something that could’ve been handled with a single courtesy reminder.

Horrible horrible HORRIBLE customer service! They have 0 customer service skills! Very rude. They take no accountability. Underwriting cancel my policy in the middle of the policy, due to the fact, I wasn’t able to provide six months previous insurance. When I did do so, they stated that they needed another six months previous to the six months are already on the provide. WTF. Me and my wife both have clean driving records. They left me scrambling scraping to have to move on and go to another car insurance which I have to pay for 10 days after I already paid $500 to them. I called to get a refund and one of the representative stated where your policy is already canceled so I cannot give you a refund which makes zero sense. If the policy is canceled why are you still charging $500? Do not go to them. They are overpriced. They will cancel your policy for no reason. I recommend anybody else in the world before AAA.

If you're a AAA member, make sure your spare tire is filled with air and you can change it yourself if you have a blowout. If you're willing to wait 4 hrs for a tow, AAA is for you. Their first estimate of arival was 1hr then 2 hrs then updated to 3 hrs and then 4 hours! With so many towing companies out there, that was totally unacceptable. Not to mention, it was going to be dark and all tire repair places would have been closed by the time the tow truck arrived. After getting the runaround for 2 hrs, we managed to put the spare on with the help of YouTube. I know there's no way I could ever loosen up lug nuts by myself and at my age. That's why I joined AAA. What a false sense of security that turned out to be.

Wouldn't give any stars. I've been waiting over 10 hours and they say they can't find the equipment to tow my vehicle. How are you offering a towing service and can't provide the customers the service, terrible. Don't waste your time or money.

AAA is the worst insurance company when it comes to pay your claim. Extremely bad service, unprofessional ADJUSTERS & unexperienced reps. They keep spinning your wheels to avoid paying you your lost wages, services & other fees you are entitled to during an accident. While you are is in crisis, these adjusters don't give a damn because they are collecting their wages at the end of the week. Very bad company, I don't recommend to AAA to anyone. They are so fast to collect money but they are too slow to pay at the time you need them most.

Website AAA voice sends you in a text didn’t locate me next to a major intersection on a highway. Had to recall, once I got ahold of a person he did finally locate me and said a person would call. That never happened! Fortunately I had a roadside service found me. DON'T BUY THE POLICY!!!! It’s not your parents' AAA anymore.

I called for a battery jump, and they said I had 4 calls for the year to do so. For my mom who is 81 years old. They won't jump. They wanted 125.00 to do so. We have a triple AAA battery that lasted 1 yr and they won't even replace it. I been a member from 2011 and I pulled my membership from my mom and mine. I will never recommend them to anyone again. Calling them up they don't help customer and customer service is garbage.

The technician that came (Jarod) was great! He also was quick and very helpful with my in the moment questions. AAA altogether has always been so reliable and obviously tend to hire great people! I got my battery replaced in 15 minutes. I am very happy.

Ms. Angela ** of the somerset, pa AAA office, definitely deserves much more than "5 Stars". I needed some important documents notarized. She went above & beyond to complete this. Her efforts are very much appreciated. No good deed should go unrewarded. Please extend my sincere gratitude to Ms, ** for "Outstanding Customer Service". My experience here has been exceedingly off the charts. Thankyou very much.

Tanya and Spencer in the Napa service area. Amazing customer service! Scott just showed up with the truck. This is literally 15 minutes after I got a call from Tanya letting me know that he'd be here in 20. They do what they say, which is way more than I expected. Thanks you two!

I called AAA towing service to tow my disabled car. The driver, John (Routh **) called shorty after I submitted a request for towing service. He advised me he was dispatched and heading my way. A short time later he arrived (sooner than I than I had anticipated). He was friendly, professional and very customer service oriented even giving me bottled water while accessing the damage on the car. He loaded my car and the entire process lasted a very short time. If I ever need another tow, I would hope he would be dispatched..

I have never been treated so poorly by a roadside assistance service. The representative who arrived to assist me was extremely impatient on the phone, asking questions as if I were a scammer. My roadside assistance policy is with Geico, which arranged for towing services through AAA. I'm not sure whether Geico or AAA should be concerned about this situation, but the level of professionalism I experienced was definitely lacking. This is not acceptable at all.

My car was stuck in the middle of road in the right turn lane, very busy intersection. Rt 6 & rt 198 Chaplin CT. I almost got hit a few times. I have called AAA 3 times in the past, always a long wait. I ended up hiring a tow truck on my own.

After 24 years, you lost us! The final straw was leaving us stranded in the side of the road. We were told a truck was coming, then a truck not coming- then we had to pay and all we had was a flat!! No tow required!!! We waited for someone and then I call back all to find out no one was coming and they couldn’t even tell us that! We broke down in a Walmart parking lot- we bought a jack and changed our own tire and also changed road side company’s. Being with you for 24 years meant nothing and you don’t value your customers. PS to anyone being told if you purchase their plus- covers your travel trailer- it’s a LIE!!!!! We also had them for our home policy coverage too until they FORGOT to add our pool on the policy!!! Canceled our cars, home and roadside with you. TERRIBLE company.

So yesterday I broke down on Route One in Delaware, I called up Triple AAA. And they said, I have no membership and ran out a month ago (I had these people for 13 years)..I did not know it because I got a new debit card so I said, okay, I'll just pay the bill so they told me over the phone that it'll be a $125.00 dollars for. And then you have to pay extra $125 because it got canceled.. And then they told me they can't tow me free of charge for 7 days after...I will never use these pieces of s ever again!!!!. And I'm tired of the freaking people that answer the phones, and you know who they ARE!!,, THEY can SHUV their AAA UP THEIR donkey..

My truck got towed twice in one week. Both Darius and Jay are the kindest, smartest and skilled people, let alone freaking tow truck drivers I've ever met. They joked with me and made me feel safe. Both deserve raises.

AAA has tanked! I dropped my subscription a couple of years ago because I was not happy with the service. I decided to sign up again this year, BIG MISTAKE!!! The service has actually gotten worse, which was pretty difficult to achieve. I am going on 2 and 1/2 hours for a flat tire fix, and they won't be here for at least another 30 min. By the time they do get here I will tire shop will be closed. I think this is AAA strategy, make accessing the service you paid for so time consuming you won't use it. I will be canceling after this.

I wrote an email to: wecare@acg.aaa.com on Sept 27th letting them know how disappointed I was with AAA. I added my Travel Trailer to my Aaa To make sure if I ever had an issue on the road that their tow truck wouldn't have a problem towing us. I have had aaa for over 30yrs. Never has Customer service taken soo long to transfer me to a towing company. Then, the company NEVER CAME. We were a few minutes from our camping spot in Miami, Fl. We waited for hours. No pickup/no call.

Just had a horrible experience and it’s not even over… Been waiting 5 hours, no food or water, stranded… And had to call 3 times because nobody would show up. Now I have to pay out of pocket to get it towed.

Great job from Travis I. Pasco County, Florida. He assisted me with a battery jump when I had just gotten off from work after working a long night shift. Travis was punctual, professional and had great customer service. Thanks, Travis!!

Well I asked for help and I received lies after lies. Then I was put on hold for almost 30min. And I gave them my zip code 19082 and they put me on hold again for almost 10min so I was really frustrated and I felt because I’m ** I was targeted. So later on I tried again and it took so long for customer service to respond. So I’ve decided that I will make sure I keep my car ready for all emergency. And make sure my car is road worthy from now on. NO MORE AAA.

Triple A has literally become one of the worst companies to ever deal with, rude customer service, hours and hours of delayed ETAs then a complete "no show", they will transfer you from one to the next, sometimes as much as 9 times, have to explain myself over and over. Calling AAA will raise your blood pressure, and by the 10th person, I am so frustrated and upset, and now they just don't understand why you are talking to them in such a manner, garbage company, went from the top to the very bottom. I really which a I can give them negative stars, because 0 is too much.

I’ve been a AAA member since the mid-to-late 1980s, and I’m very disappointed with the way my recent situation was handled. On July 4th, I needed a tow but had to cancel because the town police required my car to be removed sooner than AAA was able to arrive. When I called to cancel, I was told I could submit for reimbursement—that was all the information I was given.

I’ve been a member of AAA since 1998. For the past 10 yrs i was a premium member. I rarely use the services. Recently I need a jump on my car battery. I called AAA at 9:00. They were going to TRY to get someone to give me a battery booster at 12:30-1:00 but no guarantee. As a premium member you are supposed get faster service. As a senior citizen it was not safe for me to just bake in my car. They didn’t care. AAA automatic phone service is a joke. You can’t reach not one life human being. Nor does the automatic service help. I’m done. After 27 yrs I want nothing to do with AAA. I cancelled my membership. State Farm free roadside service is 1000 times better and free.

Got a membership in July. I needed services today and after 6 hours, the towing truck showed up and because of liability, they couldn't tow my work van with the AAA policy, however, the driver offered to him out of pocket to get the car towed. Called customer service and they are the worst.

Don’t waste your time and money on AAA. Dead battery. We purchased a new battery at Costco but couldn’t get our old battery out. Couldn’t start the car. Wasn’t even sure it was battery. AAA wouldn’t help get old battery out unless we agreed to purchase new battery from them at considerably higher price than Costco. What a rip off. Never heard of their “battery policy” until we needed it. Poor service! Cancelled my Aaa membership immediately.

I’m giving 5 stars to the tow truck driver, he said his name was Ivan. He did an extremely good job communicating. He arrived with a big smile, got my Mustang on the truck no problem, he got my car there in time and we talked a bit about my car. He is truly an amazing worker

What a waste!! I called for a tow at 8:30 pm. I was strung along for about two hours then told that I had to wait until the next day!!!! I am an elderly woman with a wrist in a cast, and I was just left behind in Central New Jersey. Run away from this company, as fast as you can.

We've been a AAA member for over 20 years. We took a couple of years off because at the time Good Sam had RV coverage and AAA did not. When AAA started covering RVs we came back. When calling for service we found the phones are always answered promptly. Maybe not with the best informed clerk, but they try. For example, our RV trailer blew a tire and we could see the Rockledge, FL overpass and AAA sent someone from Daytona. When we asked why we had to wait so long (over 2 hours), no reason was given to us. Wait times for a tow vary depending on the third party contractors and how busy they are; or if you're in a dangerous area.

I am only giving a review of 1 because you cannot leave a 0 rating. I have been a member of AAA RV Gold Plus roadside assistance for many years. I never had to use this service until recently. On 9/15/25, approximately 1:30 PM, my 40 foot 5th Wheel Camper broke down on US 23 in Michigan. I called for a tow and got handed off to a sub-contractor who basically extorted me 2 x for additional charges and 3 different promises of when I would get towed. I ended up giving them my credit card number to get towed by certain times and they did not keep their promised times. The first promise was 6 - 8 PM, they did not show. The 2nd promise was by 10:30, they did not show. The next promise was by midnight, no show. The next promise was before 8:00AM the next morning, no show.

Bad customer service. Roadside assistance they provide is hostile and rude. Main reason I joined AAA was for roadside assistance and had a horrible experience with their contracted help. In my experience dealing with this type of customer service, this membership is not worth it.

If I could give 0 stars it would be too many. The customer service is absolutely garbage. I requested help with a battery installation and was told if I went and purchased one they could send someone to install it. After purchasing the new battery I was then informed they will not install 3rd party batteries and I would have to buy another one from them that was double the price. I spoke with a supervisor who told me I could put in a complaint but ultimately it wouldn't go anywhere.

We recently moved for Michigan to Ohio and keep getting bills even though we have already paid them. After calling a few times, I'm told it will be taken care of. As of 3 months later, it hasn't. I asked to speak to a supervisor but have to wait on a call back. We'll see.... It may be time to look into other automobile companies.

After being a loyal member since 1977 it has finally gotten to the point that it’s not worth the money anymore. The last two times I tried to request roadside assistance their app was not working or we had to wait hours for someone to show up. The last time I paid for a tow out of pocket and was refused reimbursement. When my membership expires I won’t be renewing. Save your money and go elsewhere.

I was stranded 60 miles from home with poor reception and a dying phone. AAA canceled my first three tow requests, saying providers backed out. A rep suggested I get my own tow and “maybe” get reimbursed — but if AAA couldn’t get a driver, how could I? She insisted I must stay with the car, then hours later said I could leave it unattended. I waited over four hours with no restroom, no food, and a nearly dead phone. When I told her I wasn’t safe, she replied, “Oh good, I’m glad you’re safe,” clearly reading a script. This experience was unsafe, stressful, and unacceptable. If you’re using AAA for peace of mind, definitely have a backup option.

Save your money! Not only will they find family members and just add them on and bill you for it, if you ever need to file claim they will find any reason to deny it. Save your money. GO anywhere else.

Dear AAA Customer Service, I would like to express my gratitude for the assistance I received during a recent issue involving my car battery replacement. On September 21, 2025, my car battery died. I immediately contacted AAA, as I had a battery installed through your service in June 2024. However, the representative I initially spoke with was unable to locate any record of the previous battery installation, and unfortunately, I was unable to find my receipt at that time. As a result, I paid $220.99 for a new replacement battery.

I wouldn't give them ANY stars if that were possible!! I have been a member for 20 years and haven't needed too many services up until a few years ago. AAA is having an increasingly difficult time contracting with service providers because they are not willing to pay enough. For this reason, it takes HOURS for them to line someone up to come help.

AAA - Very, Very Poor. Don’t waste your money buying their product if you are depending on using their road assistance. They won’t cover it unless you are on a paved/asphalt road. They won’t pay for forest roads, dirt roads, RV’s, business parking lots, to name just a few. The list of “Won’t Do’s" vs. what they offer. I have been a member for over 50 years. They are a F minus. They will gladly take your money, but won’t be of service to you. Buying their membership is a waste.

Holy moly I can’t believe the service. Never had a problem with a driver, but the way they run their offices/call centers just leaves me dumbfounded.. They don’t have a care in the world and when you actually ask these people their names there’s a whole flip in demeanor. I believe AAA management is aware they have a monopoly over this service and it shows in the way they let their staff act. They are the laziest most miserable people ever and if you don’t kiss up to them they’ll find an excuse to transfer you yet again.

Talked to Gabe on 9/17 for getting 3 new tires: Gabe told me he will order it and get it tomorrow and made an appointment for replacement of tires on 9/20 at 1:00 pm; He gave me the cost info also and asked if I am a member: told him. "Yes. For almost 50 years." When I went on 9/20, I was told by Gabe he don’t remember talking to me and no tires are available, and I need to come back; Gabe had made the appointment and never ordered the tires. Just very unprofessional, and how can you not remember talking to a client 3 days back. Very disappointing and I walked out and went to another tire place.

I've been an 11 year member, my wife was a 12 year member, but each and everytime I need service through them there are extraordinary longer than normal wait times, from anywhere from 3-7 hours, this is getting ridiculous, and I will NO longer be paying for a membership with this company after my membership is up in February and I would recommend others find other forms of roadside assistance.

We’ve had AAA for decades and I haven’t been able to imagine not having it. But the past couple of years something has happened - either with the tow companies or AAA itself. First thing I noticed was we ran out of roadside assistance a couple years ago. They said I’d called too many times. I admit I think it was three times that year, but I thought it was strange at the time. I paid the extra money and bought a battery. I’m always so grateful for the help I buy a battery even though I know it costs more. Then I locked my keys in the car at a gas station at 2am going home from work and I froze to death waiting three hours for the unlock. That time they also said I’d run out of roadside so I paid $175. The guy felt so bad he said he’d delete it, if they called he said just tell them I got it open myself.

I had the worst experience with them. My car broke down while I was driving home from work. I had to get a tow and it took them 5.5 hours to finally send a tow truck. That is absolutely inexcusable for it to take that long. They even gave me an update by text message at one point that said the tow truck would be there in 30 minutes but it took 3 hours after that. I also tried calling the customer service to get updates on why it was taking so long but I kept getting hung up on, it happened at least 3 or 4 times. I eventually got a person on the phone who didn’t hang up on me but it shouldn’t take multiple tries. Worst service I have ever had from any company, just awful! Someone shouldn’t have to spend their entire day sitting and waiting for a tow truck to tow them across town. A couple hours would be acceptable but 5.5 is just not ok.

Sneaky marketing for AAA auto upgrade. Seek to confuse older people then rip them off. They say to go 'online' to get free upgrade, but once there the ability to do so disappears and guide you to pay.

I would like to hopefully bring attention to the faulty app tracking system, it’s supposed to be for discount but doesn’t have option for putting yourself as passenger til after trips so if you’re ubering daily to houston it eats your score down low and the app guy was pretty smug, saying there’s nothing they can do and underwriters won’t read notes, those where his words. So the app needs the option to mark yourself as passenger before the trip, but lacks the ability so regardless, it counts off your score, needs revision.

I have to say as an ex customer of AAA, if you are thinking of getting this service, save your money! First time I needed assistance, it was denied. This was because I had to walk for an hour uphill to my truck (which was at a mechanic's shop & getting moved to another) and I am in my 70's. As far as they were concerned, too bad - so sad! I had a better deal through my auto insurance. There are better solutions. This company used to be great, but now, they could care less!!!

I have had AAA roadside assistance. My husband's truck and I was going on vacation to Colorado. In my husband's truck and fifth wheel so I upgraded our roadside assistance to include RV/trailer. Well we ended up needing assistance. They always say they’ll cover any vehicle I’m in right? Well wrong. They wouldn't cover me when I was in my husband's truck due to my husband's oversized tires. Then they’re telling me including truck I have to pay 1500 for towing of my fifth wheel too? Why when I upgraded my roadside assistance to include my trailer? When I paid for address coverage I was told 200 miles free. Not true! Beware. To have us towed will cost over $2000.

I would like to thank the gentleman, Roger K, C-147, who came to help me today, when I was stranded at McDonald’s in Monroe, Ct. He arrived fast and after getting my car started, explained options and advice on what to do next. I was having such a bad day and his kindness and consideration meant so much to me. Roger, thank you for the work on my car, but more importantly reminding me that there are good people in this world.

This is the second time I’ve had to use AAA’s service and once again, absolutely top notch. From the beginning of the service until the end. Don’t leave home without it. It’s worth every penny and eliminates the headache from being stranded.

They have the worst customer service. I bought a battery 6 weeks ago and they will not replace it. We spoke to a manager that did not care and treated us in such an awful way. I would not recommend for anyone to buy batteries from them. It is a complete scam.

I paid for the membership but never received the card. They lied! So what do I do now? Babysit AAA. They suck at customer service and don’t follow through with getting things done in a timely manner. They need to send me a card and add another year free.

I needed a tow truck to retrieve a friend's vehicle as I couldn’t be there due to night blindness and they were going to drive me to my pet visits. AAA wouldn’t toe the vehicle as I wasn’t in it. Although I’m paying for my membership and have done so for many years. Why is AAA suddenly a garbage service? Don’t know why I should keep it at this point. Here, take my money and then do nothing.

I spoke with "Morry" who seemed lost. First she said they run your credit. Second it is obligatory to get their membership. I did not pursue with getting new home insurance and the price given was outrageous.

My husband was at a Retail Store in the Oakland County Michigan. He waited 3 hrs no show. I called AAA three times no updates and then they said he would be there in an hour after waiting two hours; never showed up. So we called another towing service wait time 25 minutes. AAA you're fired!!!

We thought our battery was dead but it turned out to be the starter. It took AAA about an hour at first to come out and test that. Then the guy that came out said he would call a tow truck and left. After about an hour, we didn't hear anything so we called AAA and they said there was no call, but they would get one now and put us on "priority" since we had been waiting already. We received 3 different texts saying it would be 16 minutes, then 58 minutes, then a AAA agent called and said it would be another 45 minutes.

I got a flat tire and was stuck on the side of a highway with a high speed limit. For the next few hours (still stuck on the highway), I spoke to several different people giving them the exact same information, and they still managed to get it wrong when giving it to the driver who was dispatched to help me. He was given information that I was in a different part of the state, 45 minutes away. I have no idea how because I told them exactly where I was on the highway by giving them the mile markers that I was near and my coordinates according to google maps. How on earth did they get that I was in a completely different location? After dealing with that, it took 3 hours for someone to come out, only to find out that he wouldn't have been able to help me because my spare tire didn't have a rim. Fair enough. I was told I would have to call AAA and get a tow truck out to me.

My experience with triple A was the worst. The dispatcher that handled my call was terrible. He had an attitude, was very rude. I had to wait over four hours. They make you feel like someone on the way only to find out they are not, then you pay crazy amount of money for poor service. It’s crazy what all you have to go through with them. I hope to never experience anything like this again

I have been a member of AAA since 1997. 28 years. Today the told me the I had run out of service calls. First time in 28 years. Said I would have to pay $100.00 to get my battery jumped. There were many years that I didn't even call them once. That's Loyalty for you. Never again. Armando V.

I needed a tow not far from home. The phone workers set me up with Golden Bear towing and let me know they will take up to an hour to arrive. The employee, Moises **, called a few minutes later and let us know he was 19 minutes away and he arrived on time. He took one look and guess that the car was about to overheat with the coolant liquid spilled out all on the floor in front of my car. He reminded me that I was very lucky I had pulled over before getting on the freeway. Very positive experience with home overall!

Very poor service. The roadside assistance was nice. Especially during winter when I needed a jumpstart to my car. But customer service and price was poor. Found out I was paying literally double than what I got now after numerous years with them. Customer service was really awkward and frustrating. Sometimes I would move to different zip code literally 10 minutes down the road. I would call to let them know to update things and they would say my insurance would go up $100. I asked if that was a month or for the 6 month policy term and they said a month which sounds outrageous. I then asked what total for new term would be and the representative said he could not access that info and only a manager can so to call back another day.

I have used AAA most of my adult life. I currently have auto ins and rental ins with them as well. But they miss the mark on the following. Fellow consumers. Renew your passport through the official government site. Check the website address to make sure it ends with ".gov". **. To AAA: Please consider ending your 3rd-Party "Rush My Passport" you offer on your website. Your customers deserve better. It is unfortunate that this practice does not live up to your better reputation.

Maksim ** was incredibly professional and empathetic in a time of distress especially as a woman needing a tow on the later in the evening. He went above and beyond making sure I was safe along with my car once it was at the needed destination. His services is 100% noticed— AAA is lucky to have someone like him. Thank You!

Do not buy anything from them or trust that they will show up when called. They sold me faulty equipment and left me stranded on the side of the road. I purchased a battery with a 3 year warranty and it immediately stopped working and then said the warranty did not cover it.

FIRST OFF I HAVE HAD THE WORST EXPERIENCE KNOWN TO MANKIND, THE LIES, rude customer service and the incompetence in service providers. I will never recommend them to any man women or child. I have good Sam, Allstate, and my own towing equipment. 1.5 ratings? I hope this makes it 1.4...lol.

Worst experience ever, called for an out of town on a purchased vehicle, waited 4 hours then finally called them, some horrible supervisor got on the phone and she said, yelling at me that she can't tow the vehicle because I just purchased it, I argued and let her know that I have registration & insurance on my vehicle, she did not care, very rude, wish I had got her name, but I was so upset, I hung up and went back to my car I drove up in which was parked outside a restaurant, lo and behold, that car would not start, so I initiated a service call for that vehicle, then my phone rang, some supervisor lady, the same nasty one started yelling at me saying I have committed fraud and she was going to cancel my account with AAA after 24 years of dedication/membership.

AAA is a waste of time. Put in a tow request at 11:30pm and it’s 4:02am and I’m still sitting in the middle of the road. Cancelling my membership today! Every time I have requested any type of service it takes them hours. No matter the time of day. They are trash!

AAA customer service sucks!! Purchased a membership because I needed a tow TODAY and it would have been $75 for an emergency tow. So when I went online they offer a special for $89 for a yr with 4 tows. I thought hey this was a deal, NOPE. Turns out you CANNOT even use the service for 48hrs! Then when I call to speak with them the supervisor who stated, "Well we have to honor our policy because it does say it on there at the top in bold letters," as if I was blind or stupid saying, "I can walk you through it." I went to the website because I know For SURE It WAS NOT stated at the top. I took a screenshot and told her I knew I was Correct! The information. About the 48hrs was at the VERY BOTTOM OF THE WEB PAGE.

AAA’s 3rd party insurance agencies were ok in MA. We moved to NH. They have nothing to offer in NH but increasing rates as our autos, property values go down? I called to change our 3rd party insurance and AAA referred me to a carrier out of Vermont. Cheap rates so In turn, I checked their reviews and not so good at all, especially with claims. I ended up outsourcing my home and auto insurance to find out I’m saving a ton now! Sadly, I only rely on AAA for roadside now. This is the world we live in now. Peace.

On August 30 I called for a flatbed tow truck approximately 1:30 PM. They told me it was gonna be about an hour. I called back after two hours. They said the truck should be there in 30 minutes and never arrived. I called back again and they said they had dispatched to a new tow company without letting me know Then he said I had to wait another hour and 50 minutes. This is ridiculous. I waited five hours on a tow truck but you say you’re the number one leading company. No one should ever wait five hours for Tow Truck. This is totally ridiculous. No one called to say, "We’re sorry that it took so long." Never got apology from anyone And I’ve been a loyal customer for many years. Really don’t think I would renew with you all again. I’ll just use my insurance company tote company.

I paid Plus and recognized to be $156 that should've been $110. I called and they said it included RV even though I did not add RV at all. That's a scam. How many people pay the auto bill without notifying wrong item included.

They cancelled my service, because I called my nephew to assist. When they inquired whether I planned to renew, I said no. They immediately charged my credit card 136 bucks for another membership without my permission the very same day (2 months before my existing membership ends). Very sleazy....

Eric I enjoyed the ride with you to tow my Kia Sorento. Eric is great for conversation, not an awkward moment, very professional & got the job done to satisfaction. Exceptional customer service. Thank you for being real.

Just waited on the phone for over forty minutes to get someone on the phone. I have AAA coverage and still getting a bill that say I am not covered. Called the number on the bill that says I am not covered and Ms. ** cannot help. Says it is out of her area and transfers me to Tim, who hangs up in my face. AAA needs to get rid of all agents that do not want a job ASAP.

I spoke to Pat, Nikki, and Jasmine over the phone yesterday, trying to arrange a tow. The result was a waste of time, misleading information, and a headache. Furthermore, paying over a hundred dollars a year for only four service calls, is quite ridiculous.

I purchase the service for safety peace of mind for my children. This is the second time I’ve had my young daughter wait over five hours to get a tow. This particular time she had a flat tire. Asked to go to a tire center was told she had to go to a AAA service center. Once at the service center, they told her they didn’t have time to work on her car so she called another tow truck at 3:30 and was told the technician would be there at 6:45. I need to receive another text to push it out till 9 PM. Only to be told around 8 o’clock that they can’t tow any vehicle that’s at one of their service centers that has been closed. AAA has become a joke. Their policy is not to expedite a call unless you’ve been waiting more than three hours. If you can’t provide a service in which you’re selling a consumer don’t sell it Save your money. Look at alternative services. Bottom line is don’t sell a product you can’t provide.

My car broke down 12 hours away in Florida at 6 pm. A supervisor never approved the tow over 100 miles and I had to pay 1100$. It was a holiday weekend and the supervisors just didn’t want to work, I guess. I had to call AAA multiple times, find my own tow company who was contracted and wait to get reimbursed, all because it was over 100$ limit of 1000$ and they made them wait 5 hours before I just paid it. This was Florida AAA supervisors that didn’t want to work.

I wish I could give this place negative stars. They are the most inept auto repair place I've ever been to. They put the wrong-sized lug nuts on my car, stripping the stems, which they never told me about. I brought my car in for new tires, and they ended up potentially wrecking my car! I told them what they did and they accused me of lying about it. This place should be shut down.

I have had a AAA membership for over 20 years and am using it for the first time. I am now on the 3rd technician after being told by the 1st I need a new battery. They have been jerking me around for 4 hours. Both the 2nd and 3rd technician have not arrived with the supposed needed battery. I will not be renewing my membership.

I had to call for battery service in Washington Township in New Jersey. I got lucky because Lamar was the guy who showed up. He was very friendly, knowledgeable and professional. He went above and beyond. He was reassuring me that he can unlock the car since my key got locked inside. It was a very stressful experience, fortunately, he made seem very easy. Thank you Lamar. I would love if I can request him every time I need a service. Kay

On Wednesday, August 27, 2025 at 2:15 pm, I requested a tow. After receiving several calls of time change, I had to call a representative and was given misinformation, so I requested a Supervisor call. Supervisor called back and my vehicle was finally picked up at 8:10 pm and dropped off to me at 9:24pm. Totally unacceptable.