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Reviewed Sept. 14, 2023
9/12/23 - call for service on a tow vehicle. 3 hrs later reached for an ETA. Was told 15-30 minutes. Reached out again. No response. Call a friend. Got some assistance. Started down the road. Vehicle died. Called road care again. Was told, "You are not covered," must pay in cash and it will be 2-3 hrs. Called a local towing company and it was towed within 30 minutes at 4 o’clock rush hour.. I’ve been with Good Sam 30 years. Won’t spend another dime.
Reviewed Sept. 8, 2023
On 9/5/23 I called them the first time after paying for their "service" for over a year. We lost power and needed someone to manually close our RV slide the last 4-5 inches. My first call was at approx 6:30 PM. Over the next 15 hours I would be texted that someone had been dispatched and they had an ETA of 90 - 120 minutes (the ETAs varied). Then, an hour or so later I would receive a text that person wasn't coming, but someone else had been dispatched, and would give their ETA.
After over FIFTEEN HOURS I was able to speak with the company they dispatched (as I was required to allow this company to charge my credit card $1 on two different occasions because they received the request from Good Sams on two different days as this went on past midnight). They said they would continue to "look for someone to send, but did not have anyone, probably wouldn't have anyone that day, and couldn't guarantee the next day."
Also, you think your payments for 24/7 Roadside assistance would pay for something. All it pays for is them to send you someone. Parts, Labor, etc.. are not included. I was quoted $185/hr with a minimum of two hours, regardless of how long the actual repair took. When I finally gave up on them and made my own arrangements, it took all of five minutes to close the slide and cost me $50. Don't waste your money. They do not help. They do not have a network that can support their claim of 24/7 Roadside Assistance. I wish I hadn't paid my membership out until 2025, because it is a huge waste of money. They did nothing but lie to me and string me along for over 15 hours.
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Reviewed Sept. 7, 2023
After having our RV catalytic converter stolen and all lines cut to the power source, I scheduled a tow to the dealer 2 days in advance. Filled out every question about the vehicle and even included a note stating, "Can't put the vehicle in neutral, not running." Pickup day came, 5 service providers later not one came with the right equipment. I would call them explaining what was needed and asked, "Can't you call them to make sure it is the right towing vehicle?" The rep barely spoke English and kept saying, "We can't call them. They can read notes and it's their right to accept a job and go there to figure out if they can't do the job."
What about the people who pay for this plan and spent 6+ hours waiting? Then I get a call from our storage unit saying when we weren't there 3 different companies came there trying to tow a Mercedes car, even showing them a picture of the same model of one they had in the lot, saying we were the customer and it's going to the Mercedes dealership. Again, nobody read any note and the rep not speaking English put in the wrong vehicle. That's why 5 different companies came out with the wrong tow vehicle, they were never looking for an RV.
I am still blown away at this poor customer service, I called and asked to speak to a manager and was told they couldn't help so no. Twice I asked to speak to someone in leadership and was told no. 8 calls later, 2 calls with our storage unit, now 8 hours of our day wasted we hired a tow company that only does RVs and they asked for pictures, year, model and asked, "Does it run?" Total difference! What a horrible experience and I would never recommend this company and not feel safe driving my RV knowing this was our safety net if we broke down.
Reviewed Sept. 3, 2023
Good Sam canceled my policy without letting me know and literally left me and my husband stranded. I needed roadside assistance and was told by a their customer service rep that my policy had been cancelled, because I abused my membership by using it too many times. I don't think two claims in two years is too many.
Reviewed Sept. 1, 2023
I have used the "service" 4 times, one driver was afraid to back his rig up, and loaded my van backwards causing damage to my vehicle in the process and this was like the 3rd or 4th truck dispatched...In fact the shortest time I have had to wait was about 4.5 hrs, the longest being close to 10 hours, and the fewest number of cancelled dispatches by tow companies is 4, most being 7! I am convinced that the tow companies are bumping GS tows in favor of ANYTHING else that comes in either due to low or slow pay. I have now been cancelled for overuse of policy and I couldn't be happier because this crap just don't happen when you're on the "A" team...AAA that is!!!
Reviewed Aug. 25, 2023
I tried to get my Lugnuts off with a battery powered impact and two could not be removed. So I called for roadside assistance after three hours. The guy told me he did not change tires on travel trailers. I called back and they sent someone else that I told the person that was sending him out. He needed a big impact wrench or a big breaker bar and he comes out with a 3/8 ratchet. He grabs my battery, powered impact wrench and rounds off one nuts, had to buy tools from Harbor Freight and cut the rim off and buy a new rim And they are not responsible for using unqualified people without the proper tools.(DANGEROUS.)
Reviewed Aug. 24, 2023
PLEASE, READ THIS ENTIRE MESSAGE. Do Not Purchase a Good Sam Product. No exaggeration. In the state of Georgia, Saturday, August 19, 2023, at approximately 7:00 PM my wife and I were on our way to have dinner when our car’s engine drive belt disintegrated and left us helpless. We pulled over on the side of the road and called Good Sam. I asked for assistance and gave the rep all our information. We have the Good Sam Platinum+ plan. I was told that we were over the ten-mile towing limit, and we would have to pay an additional towing charge. I said, “I thought we had unlimited towing distance”? She said for ten miles. I was irritated but asked the rep how much it was going to cost in addition for the towing charge. I was told $348. I could not believe the 32-mile trip was going to cost us $348. I told her not to set up the towing service.
I then Googled the nearest towing service and called the first service I saw. I was told the charge would be $230. The towing service was there in less than ten minutes. That was $100 LESS THAN GOOD SAM’s Towing Charge. What a Rip-Off… I called up Good Sam later and told them my experience and I was told, "I am sorry”. That’s it. DO NOT PURCHASE GOOD SAM PRODUCTS. THEY DON’T CARE. I will go back to AAA Service. David
Reviewed Aug. 19, 2023
Obtained service to ensure protection if anything went wrong. 8/18/2023 it went wrong. 6 pm was told I had to bring RV to campsite myself as they were unable to get a tow. 854pm was told tow would arrive 7am 8/19. Here I sit still. Charged me $93 and still unable to obtain tow. Don't walk RUN. This is my home and I am stuck because they can't figure it out. Canceling all products.
Reviewed Aug. 8, 2023
We were planning a cross country trip so I purchased Good Sam Tire Coverage about a month before the trip. Heading into Nashville we have a blow out. I changed the tire, took pictures and got back on the road to the RV Park. Called Good Sam the next day and explained the situation. They couldn't find my account, long story short when I used my form filler program to fill out the tire coverage form it put my son's first name in. I thought this would be no big deal while talking to the rep but turns out they denied the claim and refunded me the coverage cost without me agreeing to that.
Now to add clarity, the RV VIN number was correct as was my address and the card used to purchase the coverage was mine. So, what's the big deal? They didn't give me an opportunity to discuss with a supervisor which I asked for, nope! Just duck out on your agreement. For that I will make it a point to never purchase another product that Marcus Lemonis owns including my next RV. I alone will not make a difference but enough angry customers will.
Reviewed Aug. 3, 2023
On July 15, 2023 we needed a tire change at Arizona exit 42 of I-8 (middle of nowhere) in 115 degree heat. We called for help at 1:30 pm, but after pleading for help for 4 hours, we were told there was no one to help. My husband found a good samaritan who changed our tire who we gratefully paid $120. Roadside Assistance would not reimburse us because we did not get a receipt. They would not reimburse us for our other expenses or give us a refund of their fee. I made several phone calls and spoke to managers, but they said they could not waive the "rules" for extenuating circumstances that could have easily become life-threatening.
Good Sam Roadside Assistance author review by Lauren Fix
Known for its roadside assistance services for RVs, boat trailers and motorbikes, apart from standard passenger vehicles, Good Sam Roadside Assistance offers support in the U.S., Canada and Mexico.
Unlimited towing miles: Members can get their vehicle towed to the nearest repair shop without worrying about towing miles.
Travel-interruption expenses: If a vehicle breaks down 100 or more miles away from home, the service pays for expenses like food and lodgings.
Automatically family coverage: All membership plans come with automatic coverage for spouse and children below 25 years of age.
Discounts: Members are entitled to discounts at repair shops, car rental services and at more than 7,000 lodgings.
Medical help: The service helps members find medical and legal help in case of emergencies on the road.
Good Sam Roadside Assistance Company Information
- Company Name:
- Good Sam Roadside Assistance
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