Good Sam Roadside Assistance Reviews

If I pay the 43.76 plus the 92.34 I already paid that would be for whole month and I only had it two days before I canceled this is bullshit. Would not recommend getting it. Very bad customer experience. I even ask one of the reps would he pay it if it was him. He got quiet. I thought he hung up on me so that tells me he wouldn’t pay it. I asked to be put on the survey and he said okay and hung up on me. Not happy. DO NOT GET THIS INSURANCE.

Today 7-7-2026 My husband and I was on the way to his VA appointment in Mobile and on the bay way car ran hot, called good sams and they told me that I will have to pay out of pocket with this visit, I asked her why, our membership is up to date. She told me she couldn't share that with me, I was so aggravated I just hung up because we was in a dangerous situation and I had no time to argue. We had to figure this one out on our own also. When I got home I called them to see why they wouldn't take care of us and they said they do not see where no one called for help. This is just how terrible they are!! When membership is up in Sept, we definitely will not renew!!

My wife then called herself, and the representative was somehow able to find her membership. She was told that roadside assistance had been dispatched and that she would receive a text message with the estimated arrival time. That text never came. My wife waited on the side of the road for approximately five hours before a kind stranger stopped and changed her tire. Without that Good Samaritan, she could have been stranded even longer.

At 10:50 that night—roughly seven hours after we originally requested help—Good Sam finally called to say they had located a service provider. The tow company then contacted us and said they had only just received the request. The most upsetting part is that my wife has significant health issues. After spending hours stranded in the summer heat and dealing with the stress of the situation, she ended up in the emergency room the following day suffering from dehydration and severe anxiety.

Roadside assistance exists for situations exactly like this. When someone is stranded in a remote area, they need reliable help, accurate communication, and timely service. Unfortunately, we received none of those things. I appreciate the kindness of the stranger who stopped to help my wife far more than the service we paid Good Sam to provide. I hope Good Sam takes a serious look at how this situation was handled, because no member should ever have to wait seven hours for assistance while sitting alone on the side of the road. If you're considering Good Sam Roadside Assistance, I encourage you to carefully consider whether this is the level of service you would want if you or a loved one were stranded in an emergency.

Our call to Good Sam ended in total frustration because while getting honked at by hundreds of our new best friends Good Sam wanted us to text back and forth about the problem. Finally the cops called a tow truck and got us removed. When I submitted a request for reimbursement Good Sam replied that “ a lockout was not an emergency and we should have waited for them to send someone”. After much back and forth trying to explain what happened Good Sam did reimburse us for $86.00.

Our last experience with Good Sam, last being because we will never renew with them, was on May 25, 2026 while driving on I-40 in AZ at 3PM, with three lanes of traffic going 75mph we has a blowout on the RV. We got onto the narrow shoulder, could not get completely out of the right lane, we called Good Sam, again they wanted to play the “text me back game”. We limped at 5 mph hr for three miles along the freeway to the next exit, and into a truck stop parking lot. The truck shop would not change the tire, we waited a total of 90 minutes for Good Sam to find someone to change the tire and finally the truck stop operators told us to move out of their lot as we were hindering truck traffic, and they gave us the number of a local tire shop to call. We called and within 20 minutes the tire shop showed up, changed the tire and we were back on the road.

We called Good Sam to tell them not to send anyone, which was no problem for them because they had not yet found anyone to change the tire. Again I submitted a request for reimbursement to Good Sam, and today, ten days later, I got a reply stating that that the request was denied because we found our own shop to do the job. I am not sure but I suspect we could still be waiting for Good Sam to find someone to change the tire had we not got it done on our own. With all that being said we will never again pay Good Sam, Shop at Camping World or any other thing affiliated with with Good Sam. There are plenty of other choice out there, they may all be bad, but I know Good Sam is so I will have to give someone else a chance. You may see this posted more than once as I simply have to copy and paste to post it anyplace that will take it online.

The identity validation process was more than I expected, but I can understand that. However, the rep advised me that she would cancel the auto-renew rather than cancelling the plan, as a cancellation 'so close to the annual renewal date' would result in a charge of $50. I noted that the renewal date is 26 days from today, to which the rep responded 'yes, close to the renewal date'. If a plan on auto-renew is cancelled prior to the renewal date, there is no legitimate reason to charge a policy-holder for the cancellation.