Good Sam Roadside Assistance Reviews

9/12/23 - call for service on a tow vehicle. 3 hrs later reached for an ETA. Was told 15-30 minutes. Reached out again. No response. Call a friend. Got some assistance. Started down the road. Vehicle died. Called road care again. Was told, "You are not covered," must pay in cash and it will be 2-3 hrs. Called a local towing company and it was towed within 30 minutes at 4 o’clock rush hour.. I’ve been with Good Sam 30 years. Won’t spend another dime.

On 9/5/23 I called them the first time after paying for their "service" for over a year. We lost power and needed someone to manually close our RV slide the last 4-5 inches. My first call was at approx 6:30 PM. Over the next 15 hours I would be texted that someone had been dispatched and they had an ETA of 90 - 120 minutes (the ETAs varied). Then, an hour or so later I would receive a text that person wasn't coming, but someone else had been dispatched, and would give their ETA.

After having our RV catalytic converter stolen and all lines cut to the power source, I scheduled a tow to the dealer 2 days in advance. Filled out every question about the vehicle and even included a note stating, "Can't put the vehicle in neutral, not running." Pickup day came, 5 service providers later not one came with the right equipment. I would call them explaining what was needed and asked, "Can't you call them to make sure it is the right towing vehicle?" The rep barely spoke English and kept saying, "We can't call them. They can read notes and it's their right to accept a job and go there to figure out if they can't do the job."

Good Sam canceled my policy without letting me know and literally left me and my husband stranded. I needed roadside assistance and was told by a their customer service rep that my policy had been cancelled, because I abused my membership by using it too many times. I don't think two claims in two years is too many.

I have used the "service" 4 times, one driver was afraid to back his rig up, and loaded my van backwards causing damage to my vehicle in the process and this was like the 3rd or 4th truck dispatched...In fact the shortest time I have had to wait was about 4.5 hrs, the longest being close to 10 hours, and the fewest number of cancelled dispatches by tow companies is 4, most being 7! I am convinced that the tow companies are bumping GS tows in favor of ANYTHING else that comes in either due to low or slow pay. I have now been cancelled for overuse of policy and I couldn't be happier because this crap just don't happen when you're on the "A" team...AAA that is!!!

I tried to get my Lugnuts off with a battery powered impact and two could not be removed. So I called for roadside assistance after three hours. The guy told me he did not change tires on travel trailers. I called back and they sent someone else that I told the person that was sending him out. He needed a big impact wrench or a big breaker bar and he comes out with a 3/8 ratchet. He grabs my battery, powered impact wrench and rounds off one nuts, had to buy tools from Harbor Freight and cut the rim off and buy a new rim And they are not responsible for using unqualified people without the proper tools.(DANGEROUS.)

PLEASE, READ THIS ENTIRE MESSAGE. Do Not Purchase a Good Sam Product. No exaggeration. In the state of Georgia, Saturday, August 19, 2023, at approximately 7:00 PM my wife and I were on our way to have dinner when our car’s engine drive belt disintegrated and left us helpless. We pulled over on the side of the road and called Good Sam. I asked for assistance and gave the rep all our information. We have the Good Sam Platinum+ plan. I was told that we were over the ten-mile towing limit, and we would have to pay an additional towing charge. I said, “I thought we had unlimited towing distance”? She said for ten miles. I was irritated but asked the rep how much it was going to cost in addition for the towing charge. I was told $348. I could not believe the 32-mile trip was going to cost us $348. I told her not to set up the towing service.

Obtained service to ensure protection if anything went wrong. 8/18/2023 it went wrong. 6 pm was told I had to bring RV to campsite myself as they were unable to get a tow. 854pm was told tow would arrive 7am 8/19. Here I sit still. Charged me $93 and still unable to obtain tow. Don't walk RUN. This is my home and I am stuck because they can't figure it out. Canceling all products.

We were planning a cross country trip so I purchased Good Sam Tire Coverage about a month before the trip. Heading into Nashville we have a blow out. I changed the tire, took pictures and got back on the road to the RV Park. Called Good Sam the next day and explained the situation. They couldn't find my account, long story short when I used my form filler program to fill out the tire coverage form it put my son's first name in. I thought this would be no big deal while talking to the rep but turns out they denied the claim and refunded me the coverage cost without me agreeing to that.

On July 15, 2023 we needed a tire change at Arizona exit 42 of I-8 (middle of nowhere) in 115 degree heat. We called for help at 1:30 pm, but after pleading for help for 4 hours, we were told there was no one to help. My husband found a good samaritan who changed our tire who we gratefully paid $120. Roadside Assistance would not reimburse us because we did not get a receipt. They would not reimburse us for our other expenses or give us a refund of their fee. I made several phone calls and spoke to managers, but they said they could not waive the "rules" for extenuating circumstances that could have easily become life-threatening.