Good Sam Roadside Assistance Reviews

Good Sam left me stranded for over 3 hours in 85F heat on the WVA toll road. First call was disconnected on their end after 20 min. Two more calls requesting a tow to a local repair shop which could have replaced my clutch fluid and sent me on my way the same day if Good Sam hadn't sent the tow truck to the WRONG LOCATION! I incurred the additional expense of an overnight stay at a motel and GS refused to reimburse me. As a retired firefighter/EMT I know it's dangerous to be on the shoulder of the road for that long in addition to the added potential heat stress to an elderly person. I ended up w/ a headache and dehydration but not heat stroke. GS customer reps inaction showed me that they didn't understand the issues or just didn't care that they were putting an elderly person at great risk for injury.

Very slow service when you do use them. But if they feel you've used the service too much they will cancel you. I had their service for years and rarely used it. This year I had a bit of bad luck and used it 3 times and they would not let me renew my subscription. I also sat in the side of the interstate for 6 hours waiting for service. A lot of phone calls and empty promises.

In 7 years I have used Good Sam Roadside Assistance one time for a 85 dollar 4 mile tow. I recently tried to cancel my policy and because I used them one time, they are telling me that I am not eligible for a refund. Poor customer service. A money grab is all they are.

Good Sam Roadside responded "... We are unable to process or reimburse the towing expense..." I was driving Northbound on East Beltway of I-295 in the far left lane. An 18 wheel tractor-trailer merged on from Interstate 9-B. It crossed over third lane from my right to the second lane to my right and into my lane as the back two axles of eight semi tires were about to knock me off the interstate. I slammed on my brakes just before that could occur and all emergency lights on my dashboard lights flashed on. I am thankful in the rush hour traffic nobody was behind me. I had to merge over 4 lanes, 6:45 rush hour traffic, into emergency lane. I looked for the nearest towing service with best reviews.

The worst car service I've ever used. I purchased 5 years of auto service in advance, and they force canceled my membership only a year in because they said I used it too much (6 times between myself and my significant other). According to industry best practices, most auto clubs, like AAA and others, will offer up to 4 times per person per year. When I asked for the refund for the remaining 4 years, they outright refused and said they have the right to cancel at any time without a refund as long as I've ever used their service at least once. No, that is not a joke. That is literally what they told me, and apparently what is in their terms and conditions in the fine print. I had to write a demand letter and threaten them legally before they finally offered to pay me a refund. Horrible company and shady business practices.

We had a breakdown and contacted Good Sam and were told since we were on the highway to contact emergency service but we told them the state troopers were already there. They said they would not be able to help us in a prompt fashion and advised us to arrange for tow outside of them then submit for reimbursement. We did that and were told since we did not go through them they would not cover it. If we would have know that we would have waited for them. A total waste of money. We contacted them first took their advice and then they told us we did it wrong. Save your money. Also not the first time they have been no help in a time of need. SCAM.

This was the worst roadside-assistance experience I have ever encountered. I called after my son was involved in an accident. After navigating several automated prompts, I finally reached a representative and requested a tow. To my surprise, the representative encouraged me to contact a public towing company instead. I was appalled. What am I paying for, especially as a Platinum member?

August of this year I had lock out in Glacier National Park. I was told they could not send anyone but if I could find help myself I could apply for reimbursement. Who needs them.

Save your money!!! I paid a year for coverage only to be told when needed a tow they could not tow me. I have a 1962 custom truck that looks like a old milk truck. After checking with them before changing from AAA they said no problems, they tow a lot larger vehicles all the time. When needed they said no because it was a commercial vehicle. I said no it's not any business at all and it's smaller than a mini motorhome. Same answer - it was a comm. veh.! Have been towed by AAA many times with regular policy. Went with Good Sam because we started towing a travel trailer with another truck. DON'T WASTE YOUR MONEY! THEY LIE!

We live in Batavia NY, we like to travel here and there, had Triple A, what a rip off!! We were told, "Go with Good Sam,," what a mistake!!! We decided to go on a motorcycle ride and went to PA for lunch..We bought top tier package from Good Sam and was assured all our cars, trucks, campers and motorcycles were cover...On way home bike broke down, couldn't be repaired and needed to be flatbedded home, we called Good Sam, mind you this is Saturday afternoon about 330 and was told, "You'll have to stay in a hotel til Monday!!!!" Because they had no service on duty!!!! But if that wasn't good (and it wasn't) for us we could pay $380 and they would make something happen!!! All I can say is the person on the phone at this point was very lucky he was in fact on the phone...We will be cancelling Monday 1st thing!

Aug14 broke down in Borrego Springs after numerous phone calls two Good Sam is roadside assistance which should be really called ha ha we take your money and don’t help you in 110° with a hard condition after finally getting a hold of somebody at 11:30 was told it would be $1000 or I could go to a campground in the area mind you Borrego Springs in the summertime and nothing is opened. I asked to speak to a supervisor who woman I was speaking to came back and said because there is no place for you to go in the nearest RV dealership would be an El Cajon. I will write up the ticket, you have to pay a $310 fee of some kind, never did quite figure out what that $310 fee. It is now 2 o’clock in the morning. It is 92°. There’s no air-conditioning in the motorhome and again, I have a heart condition.

If I could give 0 stars I would. I’m paying for 24/7 roadside assistances and currently have been waiting for over 12 hours for a tow. I was told my tow could be scheduled for 8am the following morning and now it’s 11am and just got an update that a tow truck is 2 hours away. This is beyond ridiculous. Unprofessional. I have never been so angry.

I had emergency break down on a very busy street in a major city. I called Good Sam 6 times over hours on a Saturday night and the number answered "Good Sam" then gave me options to get to service person. When I got through the menu, a recording said that there was no answer and to call back later. After 3 hours, I gave us and called another towing service. Good Sam left me stranded when I needed their service.

Camping with my brother this weekend and his brand new tow behind camper is having mechanical issues. Service from Good Sam's has been horrible for him. He's been stuck at a campground for two days now with a camper Hitch that won't move electronically or manually. This is the 3rd time with this issue and at this point they just need to replace the mechanism. Supposedly with this instance they can't find anyone to come to the campground to fix the unit. We're not in a remote area. He has to work tomorrow and will have to pay for additional days at the campground.

I would give zero stars if I could! My husband and I canceled our policy last year. Their system *glitched*, according to them, and charged us $150 for a year of Roadside. I called them as soon as I saw the $ coming out of my account. The 1st person I talked with said it would be 4-5 business days before the refund would hit my account. This was July 18th. We called again on the 25th, and was told by a another person it would be another five business days. After 3 weeks (Aug 6th) they STILL hadn't refunded our money.

Refused my claim because I was on a toll road and by NY law I had to use a repair service contracted to work on the toll road.

Good and bad review. Back when I had a RV with Good Sam RV coverage, Good Sam was Great with towing service. Changed coverage to Auto coverage when I sold the RV. READ YOUR COVERAGE, auto policy does not have a tow mileage limit, it has a flat $500 max. coverage. One day late in June as I was returning home from a fishing trip on a 100 degree afternoon with my 95-year-old fishing partner and towing a boat, my truck broke down and stalled on the freeway. The Calif. Highway Patrol had me towed to a safe zone off the freeway. I contacted Good Sam Roadside Service and after a good deal of time waiting, I was contacted back and told they only found one tow service that could handle the truck & boat; but there would be an additional charge of $490+ that I need to pay on the spot.

They are a joke. We only keep the basic $39 service for campground discounts, but when we had roadside assistance, we called them once near Branson, Missouri. After an hour wait, I called our AAA service, they were there in about 15 minutes. After we were taken care of, we got back on the road With a AAA tow, and Good Sam called and said they had arrived and wondered where we were. WHAT A JOKE. That was some 2-3 hours after the call. Get AAA, it's worth the extra money to be safe and reliable. Right now, we are waiting on a refund that they said we would have to wait 10-14 days just to get back $39.00. They must be in bad financial situation.

Would give zero rating if possible, dishonest, will give you the run around, pass the buck, communicated with them for 2 months, Nick **, lied to. DO NOT PAY FOR WHEEL AND TIRE PROTECTION! You will not get reimbursed. BIG SCAM! 3rd party does the roadside service which was very slow arriving, I changed my own tire by the time they arrive. Another 3rd party company does the wheel and tire and will NOT reimburse you. DO NOT Be fooled! Save your money. Would not recommend the roadside service and definitely would not ever pay for wheel and tire protection. Criminals.

Do not go with this company; they are a rip-off. They took my money, and I cancelled my membership, and they refuse to give it back. First it was 10 days, then it was 20 days, then it was 3 days, and now they are telling me it will be 4 to 5 weeks. They also took the money out of my account without my permission.

Worst service ever! Needed tow from small town on John Day River. 2 days and still no tow so had to get one myself . Asked for reimbursement and denied because my r.v. used to be a commercial vehicle, which they never even asked me in the first place! Denied reimbursement pluss have one more year left on my plan and would not even reimburse me for that year if I canceled. Only canceled my auto renewal. Multiple calls and multiple transfers still no one could give me a straight answer on any of this. Frustrating to say the least. Waste of money for this service or lack there of.

Bought a camper on a Saturday. Couldn’t get camper added on my insurance due to it being closed so I got the Good Sam Insurance. Paid 92.34 that day. Was told I could cancel when I added it to my policy and get some of my money back. Only had it for two days. On Monday I added it to my policy and canceled Good Sam but they sent me a bill for 43.76 more. Mind you only had for two days and paid 92.34 in the beginning. Why would I owe more? I talked to so many people. They put me on hold and put me right back into the recording and hang up and none of them could hardly speak English.

I would give them a zero if I could!! The worst roadside assistance In history. First time broke down in our RV, had a flat tire, called Good Sam's, hours later they sent someone out who asked us did we have a jack, they didn't have the proper tools to change the tire. We made it to a rest stop and that's where we stayed till the next day because they wouldn't send anyone to come help. They said at least we are at a rest stop where its safe. Next morning came still no help, we had to call someone on our own and out of pocket to help us. Before getting to our destination we had another blowout on the interstate, called good sams again, took them over 6 hours to send a tow, they are horrible and don't care, all they want is your money.

I am extremely disappointed with my experience with Good Sam Roadside Assistance on July 4. My wife had a flat tire on a rural country road. I called Good Sam for help, but the representative could not find my account, even after I provided my email address, phone number, home address, and later my membership number. I hung up and called again, hoping it was just an isolated issue, but the second representative also said they could not locate my account.

Horrible, do not ever use them. They said it would be 4 plus hours, I could not ride along, and I paid for premium. They still wanted to charge me 50$ to tow just 7 miles when it says up to 250 miles. Get AAA, don't ever use these guys!

Took money out of my account after I cancelled it. Stay away people. Scammers!!

We purchased a two year contract for our motorhomse on 6/10/26. During our first trip on 6/16/26...we were locked out and called for service. No one ever contacted us back after calling in the for assist.... No one showed up..... So on 6/17/26 we called to cancel and was told they would refund it in full in one week. No refund appeared. We called again and was told to wait maybe another week, but it would not be a full refund...and they had to wait until a supervisor approved it.....but we were not allowed to speak with a supervisor. This is an awful company.

Good Sam roadside assistance. Our story about Good Sam Roadside Assistance. We have had RVs for over forty years and have traveled over 100k in the last 20 years in a 5th wheel. We have had Good Sam roadside assistance for over 20 yrs thinking we would be assisted when we had problems on the road. We were wrong in a big way. Wed did use Good Sam roadside assistance in 2006 when we broke a spring on a freeway in Tx. Our 2006 experience was great, we called the Good Sam number and within 30 minutes we had help at our breakdown site, the tow truck led us to a repair shop that Good Sam had located and in three days we were repaired and back on the road. That was our last positive experience with Good Sam. Our next call to Good Sam (without rv but in our Jeep Wrangler), we were blocking the middle of the intersection during rush hour traffic.

I never needed to use the service, and went online and turned off auto-renew. Money was taken from my account more than a month early, and when I called I was told that the "system" would not allow a full refund even there were two weeks left on my roadside assistance from the year before. I was able to cancel.

I purchased a Good Sam extended service plan several years ago, after shopping around, looking at online reviews, and making the decision that the plan was the best deal for us. I never used the policy. But we haven't been using our RV and are planning to sell soon. Having just received a renewal notice, I attempted to cancel the plan online, but after quite a bit of time on the website, that didn't appear to be possible. So I called customer care and was quickly connected to a representative.

I called to get a tow for my Dodge van at 8am in Arizona. The representative was pleasant. I explained that I needed an 11:30 am pick up and that I already arranged for a mechanic that was approx. 5 miles away. I was not in danger. Dispatch texted me that the request was received. At 11:00 I called to check on the eta and was told they might have someone out to me at 7:30pm. Again, I explained the 11:30 schedule. "We will expedite you and dispatch will get back to you between 30 to 90 minutes."

I purchased a membership for Good Sam roadside assistance and then later was given a 6-month free membership for RV Camping World. I started getting notices after the six-month period that I needed to renew my membership. No mention that this was for the RV camping package. I went online and renewed, thinking it was my roadside assistance. When I called to cancel this, they refused to refund me even though I paid before the 6-month free package expired. The customer service rep was rude and arrogant. He said I should have called instead of renewed online. I told him I don't have phone access at work. He told me to call on my lunch break! I asked for a manager, and he said there was none available. Terrible customer service for a company that ripped me off and took my money with deceptive marketing.

Whenever we have called, it takes FOREVER for them to dispatch help. On two occasions we had a flat tire. Sat and sat waiting for them. There were qualified places close by, but still we sat. Finally, relied on goodness of strangers. GS is NOT reliable. They won't refund if less than 90 days left on agreement, even when you tell them about their failed service. Glad to be rid of them.

I waited 7 1/2 hours on the side of I-10 in western Arizona for a tow truck, due to a blow out. I made over 25 calls and kept getting different answers, as to why I was still waiting. I spoke with several supervisors that day and followed up with emails to Customer Service Supervisor, Brad ** and Director of Operations, Joseph **. The response I received from them was their acknowledgement of “our team missed the opportunity to clearly communicate these difficulties and set real expectations during your wait.” I was asked to provide receipts for my hotel stay (the tire repair shop was closed by the time I was towed there) and for my tire repair. I then received a email stating that hotel and tire expenses are not covered. I was offered a 100.00 gift card, for my “inconvenience and frustration” which I rejected.

My 35' diesel quit running after gassing up in the middle of California on Hwy 99. Called my Premium Good Sam number who advised me they couldn't locate a tow company on Sunday, so I would have to spend the night, in my coach, at the gas station, and contact them in the morning. I paid another company to tow us 250 miles home. "Good Sam" refuses to pay for their negligence. Good Sam, or bad dream.

We have the Platinum membership which states on the website that one of the services provided is "RV windshield and glass replacement specialists". We were recently on our trip when a rocks thrown from a passing truck cracked our windshield in two places. I called Good Sam for recommendations regarding who could replace it in the area in which we are traveling. I was told that Good Sam provides NO assistance on windshields. I said that the website says that they do and was told "no, we don't". They are misrepresenting themselves!

This has been the worst roadside assistance service I’ve experienced. In Texas, they will only tow your vehicle to the nearest repair shop, and any additional requests come at full cost. Additionally, if you use the service more than twice, they may attempt to cancel your membership, claiming excessive use—even if you’ve paid for extra service calls for family members. Based on my experience, I plan to return to AAA, which I have found to be far more reliable and customer-friendly than Good Sam. I would not recommend a service to anyone.

Very disappointed with Good Sam Roadside Assistance. I attempted to use their service twice on a long trip and after long waits on hold before some finally came on, all they did was tell me everything they COULDN’T DO. One of the times I was out of fuel on the interstate and more than 20 minutes went by before someone answered. Then after putting in my request, two more agents called me and asked me the same questions. I ended up calling a wrecker service for fuel delivery and they were at my location in 10 minutes, and finished the job in less time than that.

I waited 3 hours for a tow and had to leave to pick up my grandson. I watched the updates and it constantly narrowed the time to within 12 minutes and then arriving soon only to find out that the tow truck driver came after 5 p.m. and the owners who let me keep my car at their facility locked it back up and went home. Now I have to pay $170 for a tow now from them? Ridiculous.

I’ve been a customer of this roadside assistance company as a Platinum Complete Member (unlimited) for several years, and until recently, I had little to no need to use the service. Unfortunately, over the past few months, we’ve had legitimate vehicle issues despite spending thousands of dollars trying to fix them. This is exactly why we purchased roadside assistance—to have peace of mind during unexpected breakdowns. Instead of support, however, we were repeatedly met with warnings and threats to cancel our membership each time we requested a tow.