Good Sam Roadside Assistance Reviews

I purchased a Good Sam extended service plan several years ago, after shopping around, looking at online reviews, and making the decision that the plan was the best deal for us. I never used the policy. But we haven't been using our RV and are planning to sell soon. Having just received a renewal notice, I attempted to cancel the plan online, but after quite a bit of time on the website, that didn't appear to be possible. So I called customer care and was quickly connected to a representative.

I called to get a tow for my Dodge van at 8am in Arizona. The representative was pleasant. I explained that I needed an 11:30 am pick up and that I already arranged for a mechanic that was approx. 5 miles away. I was not in danger. Dispatch texted me that the request was received. At 11:00 I called to check on the eta and was told they might have someone out to me at 7:30pm. Again, I explained the 11:30 schedule. "We will expedite you and dispatch will get back to you between 30 to 90 minutes."

I purchased a membership for Good Sam roadside assistance and then later was given a 6-month free membership for RV Camping World. I started getting notices after the six-month period that I needed to renew my membership. No mention that this was for the RV camping package. I went online and renewed, thinking it was my roadside assistance. When I called to cancel this, they refused to refund me even though I paid before the 6-month free package expired. The customer service rep was rude and arrogant. He said I should have called instead of renewed online. I told him I don't have phone access at work. He told me to call on my lunch break! I asked for a manager, and he said there was none available. Terrible customer service for a company that ripped me off and took my money with deceptive marketing.

Whenever we have called, it takes FOREVER for them to dispatch help. On two occasions we had a flat tire. Sat and sat waiting for them. There were qualified places close by, but still we sat. Finally, relied on goodness of strangers. GS is NOT reliable. They won't refund if less than 90 days left on agreement, even when you tell them about their failed service. Glad to be rid of them.

I waited 7 1/2 hours on the side of I-10 in western Arizona for a tow truck, due to a blow out. I made over 25 calls and kept getting different answers, as to why I was still waiting. I spoke with several supervisors that day and followed up with emails to Customer Service Supervisor, Brad ** and Director of Operations, Joseph **. The response I received from them was their acknowledgement of “our team missed the opportunity to clearly communicate these difficulties and set real expectations during your wait.” I was asked to provide receipts for my hotel stay (the tire repair shop was closed by the time I was towed there) and for my tire repair. I then received a email stating that hotel and tire expenses are not covered. I was offered a 100.00 gift card, for my “inconvenience and frustration” which I rejected.

My 35' diesel quit running after gassing up in the middle of California on Hwy 99. Called my Premium Good Sam number who advised me they couldn't locate a tow company on Sunday, so I would have to spend the night, in my coach, at the gas station, and contact them in the morning. I paid another company to tow us 250 miles home. "Good Sam" refuses to pay for their negligence. Good Sam, or bad dream.

We have the Platinum membership which states on the website that one of the services provided is "RV windshield and glass replacement specialists". We were recently on our trip when a rocks thrown from a passing truck cracked our windshield in two places. I called Good Sam for recommendations regarding who could replace it in the area in which we are traveling. I was told that Good Sam provides NO assistance on windshields. I said that the website says that they do and was told "no, we don't". They are misrepresenting themselves!

This has been the worst roadside assistance service I’ve experienced. In Texas, they will only tow your vehicle to the nearest repair shop, and any additional requests come at full cost. Additionally, if you use the service more than twice, they may attempt to cancel your membership, claiming excessive use—even if you’ve paid for extra service calls for family members. Based on my experience, I plan to return to AAA, which I have found to be far more reliable and customer-friendly than Good Sam. I would not recommend a service to anyone.

Very disappointed with Good Sam Roadside Assistance. I attempted to use their service twice on a long trip and after long waits on hold before some finally came on, all they did was tell me everything they COULDN’T DO. One of the times I was out of fuel on the interstate and more than 20 minutes went by before someone answered. Then after putting in my request, two more agents called me and asked me the same questions. I ended up calling a wrecker service for fuel delivery and they were at my location in 10 minutes, and finished the job in less time than that.

I waited 3 hours for a tow and had to leave to pick up my grandson. I watched the updates and it constantly narrowed the time to within 12 minutes and then arriving soon only to find out that the tow truck driver came after 5 p.m. and the owners who let me keep my car at their facility locked it back up and went home. Now I have to pay $170 for a tow now from them? Ridiculous.