David's Bridal Reviews

I hate my dress. I hate how I look in it. When I did my appointment last week, I felt pressured to buy a dress out of all the options they made me try on. They pressured me to buy it too because they said it wouldn't get here before my wedding. It got here the next week. Now I'm suffering the consequences of wasting money on a dress I don't even feel confident in. They told me it would fit a certain way but when the order came in last week, it didn't fit like they said it would.

Their Customer service is ridiculous. No one knows what the other one is doing. People call for information about a PAID FOR DRESS and they can't find it. "It's shipped. Oh no it's not shipped. We can't find it, here it is." It's the worst experience ever. They suck!

We purchased a dress for 1,799.00 and was not told until after the fact that we could not return the dress for a refund. Lack of Disclosure: At the time of purchase, we were not informed that the sale was final or exchange-only. This policy was only discovered on the receipt after the transaction was completed. Attempted Cancellation: We contacted the store just two weeks after ordering to cancel. We were discouraged from doing so and persuaded to wait until the dress arrived. Had we been allowed to cancel then, the dress would not have even left the warehouse. Pristine Condition: The dress was picked up on March 5th and remains in absolute pristine, unworn, and unaltered condition with all tags attached. I am still waiting for someone from David's Bridals customer service to contact us back about this matter.

Make sure you are absolutely sure of any item you buy. They charge 14.99 restocking plus 14.99 for a return shipping label. This is ridiculously high. Even though I tried canceling the order before they even sent to me, they still processed it so I had no choice but to pay and send back.

Donna and Juana are absolutely amazing! From the moment I walked in, I felt welcomed and cared for. I love Donna — her attitude is incredible and she truly made the experience so special. Juana’s attention to detail was also amazing. They both handled everything (and me!) with so much care and professionalism. Their customer service was outstanding, and they made the entire experience feel easy, special, and stress-free. The best part? I was able to find my perfect wedding dress within my budget! I would highly recommend this location to any bride-to-be. Thank you, ladies, for making this such a beautiful experience! 💍✨

This place doesn’t even deserve a 1 rating. First off they kept messing up the dates to come in and try on the wedding dress and bridesmaid gown. My sister decided she didn’t want the wedding dress which I paid 3000 for. They said no refund. I was so upset! They said I could exchange. For what? I am turning them in to the Better Business Bureau. No one knows what they're doing in there and unfriendly staff and I’m stuck with the dress.

Last year, I went with my daughter-in-law and family for her to look for a dress at the Deptford store. Her mother and I was hesitant for her to go to your company for the two bankruptcy! Was not impressed with the sales girl for she so unenthusiastic in helping my daughter-in-law. Wrong job for her to be in! As she was trying on dresses for about an hour, we noticed the manager kept walking by with an agitated look. Not saying anything or even talking to the bride. You can tell that she wanted to get the sale going and get out for the next appointment! My daughter-in-law felt rushed and all of her family felt the same way. She decided to leave and found a dress at a bridal boutique that did an amazing job getting what she wanted with compassion from the sales staff! Now this year, at the same store, things have not changed!! My daughter came in to look for a dress.

We visited the Virginia Beach David’s Bridal twice-for selecting a wedding dress and later for a bridesmaid dress. During both visits, we were impressed with the knowledge, helpfulness and professionalism of the stylists who patiently helped us. A big thank you to both Riley and Adriana.

David's Bridal alterations department is the worst place for anyone getting married and need their dress altered. I suggest people go elsewhere. I experienced unprofessionalism and dishonesty. The hem of my brand-new dress was prepped for alteration. The top didn't need any work done. Upon my return to pick up my dress, I was given a different dress. The dress straps, bra, and armpit were black with dirt from bodies, missing beads, and ill-fitting. The store's owned dirty petticoat that people try on for sizing, she wanted to sell me for $90 after telling me that I didn't purchased one. I had my receipts. She insisted it was my dress. The dress was not mine.

Made an appointment for my daughter and her maid of honor to try on dresses. Arrived on time but David’s Bridal said they had no record of my appointment. After about 15 minutes they found someone to help us who was clearly annoyed by our presence. The grouchy clerk found my daughter a room to try two wedding dresses on that she had found during our 15 minute wait. The clerk never smiled and never talked with us. We never even looked at bridesmaid dresses and we had planned to do. Left after trying the two wedding dresses on and have since bought my daughter’s wedding dress at Vera’s instead.

Upon entering store 3 young Ladies there Never greeted me. Never asked me if they could Help me find a Dress. Sorry I came here. They need retraining. I was walking around store looking for dresses. Terrible. L.

My niece ordered a dress and they had on website. Realized price was wrong. Cancelled dress. She spoke to the team and said max they would offer her was 30 percent off when the dress was now at 2200 +tax. Ridiculous which they changed the next day. They are scammers. Please do not buy from them.. now as a matter of principle we have contacted a lawyer. Please don’t be fooled. So many small wedding dress shops go to them as they are a big company. They don’t care about everyday people.

In November 2024, I purchased a bridesmaids dress online in two sizes. Upon receiving the dresses, I kept one and initiated a return for the other. I followed all of the return guidelines and sent the item back within the time limits. There was no communication with me if they had ever received the item. I had to reach out about a month later with their team and they let me know that they had received the item. I never received a refund or any communication about my item. I reached out a few more times and have still never received the refund and it’s been close to 10 months now. If you return an item here plan on not receiving your money back.

Purchased a dress on 7/30 for my grandson's wedding in September 2025. Employee asked: if I wanted the one off the rack. No. I bought a new dress $90. She said she ordered it and will be ready at the end of August. Received call 4 days later. Dress ready. That was fast. Went to pick it up. No dust bag. She just hands to me. It looked like the one I tried on. I took it, thought about it and decided to call it was the dress off the rack. When I spoke to a manager she had every excuse in the book. I'll NEVER purchase from this company. Imagine they do this for a $4000 wedding dress.

I made an order from David’s bridal, I purchased 5 dresses size 12, what I received was 1 dress size 18 with a pairs of shoes size 10. I returned the order almost 1 month ago, and a have not seen the money but, this was my first time buying from them, I will definitely not buy again from them.

I NEVER write reviews but this is the worst place of business I've ever seen!!! Went to try dresses on and sales staff were lazy and incompetent. They didn’t have any of the dresses that we saw online and wanted to try on. Online order says takes 7 business days to receive and it took over a month. I ordered a size 8 online, which is what I always wear, and the dress was too small. I tried to get a size larger and was told it would take TWO MONTHS to come in!!! The wedding is in ONE month! Was told they don’t have that dress anywhere in any store! Booked an alteration appt for 7:00 to see how we could make the dress that’s too small work since obviously I’m stuck with it. Got a text confirmation saying 7:00. Then received an email confirming my appt for 5:00!

The customer service was great. The only reason I would recommend using David's Bridal is because they make you pay for alterations before the alterations are completed. Also, the amount of the alterations was more than my dress. I haven't ever been anywhere that this has been the case

Was over a week late, called customer service. Couldn't speak to anyone, had to text.... Said it would be overnighted, was not... Next week took over 2 hours and still no response, next day they said they did not see anything about it being overnighted. Was more than happy to cancel my order but no action to keep me as a customer.

BE AWARE! They say you have 7 days to return. My daughter changed her venue so she changed her dress. We bought a veil Saturday 9/7. We went to return it Saturday 9/14 and they said she could not return because it had been EIGHT DAYS??? This was a $200 veil, which is a lot of money. I just worry this may happen to someone with a $1,000 dress. The manager was SOOOO RUDEEEE about it as well. I wish I could upload photos. She BOLDLY highlighted the 7 day return policy on every receipt we had that day. I’m not sure what calendar they use but my entire 50 years on this planet a week from Saturday is Saturday.??

I went to David’s Bridal today, mother of the bride. Not one person would help me at all. There was only 2 of us in the store and my husband had to be the one who went and got dresses for me and help me! Not one person offered to assist tho there were 3 or 4 people working in the store. No mirrors in the dressing rooms so I couldn’t tell how to put the dress on!!! It was ridiculous!!! David’s of bridal of deptford New Jersey needs new employees.

Recently purchased and returned a gown. Measurements of my daughter were taken to ensure proper fit, but I was not informed that height measurements were not included, nor were length alterations discussed prior to purchase. Upon receiving the dress, it was way too long and then alterations were discussed-another-$300- NO THANKS! I was informed that all dresses are made super long and will only fit super tall women. The average woman is not super tall, so this is definitely a setup to get you to spend additional money!

Just awful. Brought in my bridal party to David’s Bridal in North Charleston, SC with an appointment. The consultant was distracted and running off repeatedly to help people who didn’t have an appointment. We fell in love with a dress only to find out later that it didn’t come in my color or any acceptable color. It is clearance online so it’s available in limited quantities, but a month later it is still on the regular rack in the store when there are only a few colors available in a few very large sizes.

I purchased my daughter’s wedding dress at the David’s bridal on Lenexa, KS on Feb 7, 2024. She just received it in mail Tuesday of this past week. We got the wrong color dress. It is cocoa on top and ivory. We had no idea the dress came in different colors considering the dress she tried on was ivory and nude and that’s what she fell in love with and what we thought we ordered. Not only that the consultant didn’t listen to budget she asked me to stay in which was $1,000 she brought a $1,699 dress which is one my daughter fell in love with.

I had my bridal appointment today. I was very disappointed and discouraged. Many of the dresses I liked I was told were not available to try on. The dresses I did try on were all the wrong size and the girl who was supposed to be helping me was well not much help. I was told some alterations could be made to the dresses but was never told how or what exactly could be done to help the fits and create what I want. I felt very unheard, very pushed aside and rushed at the same time. I ended up leaving upset and going to a local shop with much higher prices and being treated how I would have expected from your shop. I will not refer anyone to David's Bridal! Horrible customer service!

I ordered a Chiffon and lace empire waist gown on 17 April 2024, paid $124.57 for it. I received the email confirmation and I was supposed to receive the order on 24 April 2024. When I did not receive the order by 27 April, 2024, I called the 1-844-400-3222 number and got prompted to press 4 for online order status - the phone would ring several times and then click off. I tried this several times without any luck. I did not choose the text message option. I tried calling for order status again on 1 May 2024, dialing the same phone number and chose to get redirected to the text message option, where we text to 38201. I got a response immediately. The prompt wanted my full name, email address and order number. The text reply I got was "Your order will be shipped 24 April 2024".

This company is the worst! Their customer service is ridiculous! I tried to call several times 'cause I would like to speak to an actual person and it keeps telling me I have to send a Text message and then when I do that I wait hours or days before I hear back and Have no idea if it is a real person I am talking to. I tried the online chat and same thing. A real person told me I had to send a text to get my issue resolved! I do not want to text, I want a real person.

I purchased a veil from David’s Bridal before I received my dress. When my dress came 2 weeks later, I realized my veil would not match my dress. The veil is still new in the box with tags. David’s Bridal told me I have only 7 days to return this veil. They would not work with me at all. So now I have a brand new veil I cannot wear.

I went to David’s Bridal in Monroeville, PA to purchase a mother of the groom dress. No one was friendly except the woman who checked me into a fitting room but I liked the dress and bought. Unfortunately I accidentally forgot the dress a week later for my son’s out of town wedding. Fortunately the Davids Bridal in Springhill, VA was very helpful and found the exact dress and size of the one I forgot and held it until I could come in for it.

Having to provide 1 star is more than this experience was worth. We went to David's Bridal shop at Trainyards in Ottawa on Saturday. It was such a disappointing experience. Shopping for a wedding should be a fairy tale experience which it was not. First off the space allowed for each bride is so limited you cannot get the effect of the gown.

I ordered online. Veil, head comb/piece and dress for a micro wedding. Dress was damaged and just thrown in the outer plastic bag. They refunded me for that no problem. BUT—I returned the veil and headpiece unopened and together. They refunded only the veil and not the headpiece. It’s been a huge time consuming problem and over six weeks to try get the refund for the headpiece and never did. Customer service is only available via text and takes up to 24 hours. I’ve had to text, wait, then be sent to another rep for additional time each time (about 4-6 times) to try and get this resolved. It’s taken over a month and a half and I still don’t have the refund. If they respond while you’re busy or at work and you don’t respond quick enough, they restart the whole case. I won’t recommend this company or do business with this company again.

I am housebound due to stage 4 cancer and forced to order a Mother of the Bride gown online, which is stressful enough without the disgraceful customer service David's Bridal doles out. I finally found what appeared to be a gorgeous gown, ordered it and paid for it online. One week later, I get an email saying, "Your Order Was Cancelled. Due to overwhelming online response to our sale, our computer system was overloaded and therefore, your order was cancelled." I really felt like crying at that news. I responded to the sender, stating my circumstances, and that I felt the order should be honored. She wrote back saying she was sorry to add to my stress, that someone by the name of Jane would reach out to me shortly to help me find the perfect gown. 2 weeks later, no word from anybody! And no response to my email either.

When I started the return processes, the day I received the shoes, I was told the system was down and the person couldn’t processes my return. When I responded, I was told my return was initiated and the return information would be emailed to me. After a few hours I didn’t receive the info and I was told it could take up to 24 hrs. That was 2 weeks ago and the person is yet to respond to my 3 follow up emails.

This company single-handedly ruined my wedding not only did I not get my wedding dress. I was strong along for days by the associates promising it would be delivered and it never was. They never even had it in the facility. This company went bankrupt for a reason they need to be completely shut down for the emotional damages that they’re doing to their customers. This company needs to be shut down, as well as legal action needs to be taken against them for all the emotional damages that they are costing their customers. Disgusting unprofessional company.

I purchased my wedding dress and an appointment was made for a fitting. I just went and it really only needed minor adjustments. Straps shortened, hem, bustle. This is a very simple beach style dress. They told me it would be 417 for alterations! The dress was only 500! They should be more up front with the over inflated prices they charge for this service. I now have to pay it as I’m down to a month until the wedding. I feel duped as they use this to charge over inflated prices. Just make sure to ask prices. A private seamstress would have been way less.

My wedding dress experience wasn't the best since the lady who was in charge of me was not happy to take care of me. She told me fat between the line (I am size 6 and she brought me dresses size 12). My daughter and my 2 best friends went with me and regardless the not that nice lady, we made the most of it. I don't know if at the end my friend talked to the lady but she was a little nice at the end. We picked the dress but they only have the sample so we ordered and we were told to pick it up on 12/9/23. They called me on 11/22 that they already had the dress and if I wanted them to send it home and I thought sure..why not.

I recently went with my future daughter-in-law to purchase her dress at David's Bridal in Lubbock. The staff was kind. She absolutely fell in love with the dress. The dress was purchased on October 7. On that same day, the alterations were pinned and the cost for alterations paid. We left extremely happy as we were able to find a dress for the January wedding. Her pickup date was scheduled for Monday November 6th at 10am. On November 2nd, I called the store to explain that she was moving on November 4th because her new job was beginning on Monday November 6th so she would not be able to pick up at the scheduled time. The store said they could arrange for her to pick up on Saturday November 4th but there would be a rush fee for pickup since it was within three weeks.

I know it's cliché but if I could give this company -10 stars, I would. In short; I purchased a dress for a wedding, wedding was called off, no longer need the dress or anything else from them but they're refusing to take the dress back for a refund. Dress is unworn, unaltered, and the tags are still on it. It can 100% be put back on the rack for resale but instead they're forcing an exchange. Again, I don't need the dress or anything else this store sells so an exchange for what, I have no idea. I contacted the BBB and the company is still refusing to offer a refund. This company gives the absolute worst customer service in the retail industry, hands down. They care nothing about the customer and they care nothing about their horrible reviews all over the internet. It's no wonder they're going under. I'm telling every bride I know to steer clear of these thieves. Once they get their money they wash their hands of you.

On approx 11/8/22, with an anticipated budget of $300, I picked and purchased a wedding dress from David's Bridal for $600. They ordered me a size 10. We (myself, my daughter and two friends, repeatedly told them that I needed a smaller dress. The dress I tried on was a 12, I was currently wearing a size 8 (about 145 lbs at that time) and losing weight. I have MS and my steroid treatment from a relapse resulted in a weight gain of 40+ pounds, and we clearly explained that the weight would fall off and the employees and head seamstress insisted that I purchase a size 10 and if it needed to be exchanged when it was delivered (anticipated delivery was February 2023), I could do that.

I still can’t believe it! From the time we entered the Wilmington, NC store until we left we were never greeted, acknowledged or assisted. I helped my granddaughter pick out and try on 6-7 dresses. Zero help from anyone! We were the only customers in the store at the time. The young lady stayed sitting at the front desk. As we were leaving we stopped to look at dress displayed right behind the desk and still no engagement from store employee. We left and went to a bridal boutique nearby and had an amazingly positive, happy experience and purchased a dress (as it should be). Not sure how David's Bridal is staying in business with this lack of customer service!

My bridesmaid dress is unbearable. Ordered a size larger for more coverage. I was embarrassed just standing in alterations. I didn't even show my sister the photos as it was awful! I looked like I was trying to advertise my cleavage. I would NEVER wear this gown in public. The fact that I spent over $400 on my MOH dress that is going directly into the garbage explains why so many David's Bridal are closing. I had to run out and find a replacement dress for my sister's wedding. Now I'm out almost $600! I don't understand how they think this is acceptable. I am mortified and trust me when I say, I am not shy and this dress made me blush! Be careful with what you purchase. They just don't care!