David's Bridal Reviews

I am very displeased with the service at the David's Bridal located 8111 NW Roanridge Road Kansas City, MO 64151. I bought my wedding dress from here and all my bridesmaid dresses. All my bridesmaid have had a horrible time with the customer service at this location. The lack of communication at this store is outstanding. Two of my bridesmaids were forced to reschedule their alterations meetings. My maid of honor was not informed that she would have to pay for alterations at the time of fitting. My other bridesmaid wasn't told anything period. She even asked the person on the phone if there was anything she needed to bring/know about for the fitting and they said no and hung up.

I brought my daughter's wedding dress in to be shipped to Florida! The Manager said "that's not our bag!" I replied "yes it is." She continued to be unprofessional and was going to charge me for another bag and I said I'm not paying for it. She continued in the Computer and said "oh it was bought 2 yrs ago." Her character and personality does not belong in David's Bridal. Corporate needs to remove her. I spent a few thousands dollars there which I wish I could have returned all of it. I'm a business owner and would never display that arrogance as it makes people not want to come back. And I will never refer anybody there.

I have worked with many companies over my many years in business and I have never worked with a company as bad as David's Bridal. If they treat their brides-to-be as poorly as they treat the people they work with then I feel sorry for those young women. I would never do business with such a company. Find someone else to help you with your gown.

I don't know where to begin. I dare say the entire staff at the David's Bridal shop on Brodie Lane needs training. So rude. First, when I arrived for my appointment and told the receptionist my name, she said in a somewhat curt tone, "No, the BRIDE'S name," implying, I felt, I was too old to be the bride. They did not have the dress I came to try on in stock although, online, it stated the dress WAS in stock. The clerk assigned to me acted put out at every turn, as if it was a chore to assist me.

My first order, was cancelled due to no inventory of the item. One: if it's not available, don't have it on the website. Second: the dress is now available, again! I did what every desperate bride does, and ordered the next closest size, but down. Imagine my frustration last night checking on my second order, and seeing my first, right there available to buy. I received an email this morning that my second order, **, shipped. I immediately called care to cancel my order and get the size ten. I was advised (by a very kind rep) that there is a ten, in a store, but it's in bad shape and they won't ship it. Imagine my shock. They dress was available, then not available, now is available AGAIN but won't ship. This is horrible online service to say the least.

We bought my daughter's bridal gown at the location in Ft Worth, Texas and was told that they would add a bustle to the dress when it was altered. When we went in for another fitting it was suggested that she go up a size because she had not lost all the weight from the baby and she was also told at that time that the alterations were included. We go in for another fitting and we were told that the alterations were going to cost us 247$ and that did not include the bustle which she didn't have done because it was going to cost an addition 30$. I thought my daughter was going to burst into tears as she argued with the women doing the measurements. Had she stayed with the original size she had and not taken the advice of the consultant she would only have had to have the dress taken up.

Why I chose this place after already hearing bad reviews is beyond me, but I am really regretting it. They sat me down and asked what I was looking for in a dress. Then they proceeded to bring out hideous dresses that looked nothing like what I asked for. By the time they finally brought out a OK dress, I was so exhausted/frustrated and relieved that it wasn't a disaster of a dress that I bought it. Having still not learned from my mistakes, I selected 4 dresses that my bridesmaids were to choose from.

Wedding gown alteration experience: a seamstress by the name of NODIRA came out without a greeting, saying "what, what is wrong with it? I see nothing wrong". Unbeknownst to me, I had a portion of the gown under my foot and when she pulled the train, a ripping sound occurred. I wasn't upset with that. Accidents happen and it was both of our faults, but she abrasively stated "You need to watch. You be careful. You need to be careful.", placing blame on me. I explained my concerns for the fitting of the dress and again she stated she saw nothing wrong with it.

My daughter went shopping by herself for her prom dress, she bought a dress that was "okay" because the employee told her she could return it with tags and receipt. She found a dress she loves. I just tried to return the dress and they said all sales final, no in store credit, 2 yr exchange policy (and nowhere was this printed on the receipt). First of all, not going to hang on to a dress we don't want "just in case" there might an occasion to exchange it. Secondly, train your employees better or don't deceive young women. Unless you are 100% sure you like the dress and don't need ANY help whatsoever, do not buy from David's Bridal - can't even imagine this lack of customer service if it were a wedding!!!

I bought my daughter's wedding dress along with 3 bridesmaids dresses and a flower girl dress. We were rushed the whole time. They told my daughter that she didn't have a appt. which we made 3 wks before, but they did fit her in. We should've came back. The service was horrible. She told us the corset that my daughter wants added to the dress was around $80 and that she gets 1 free alteration. We thought great. That's awesome. Well when we went to have the corset fitted it turned into $180 and the alteration will be $200. We told the manager and we were told that they will make sure this doesn't happen again. Well it did happen and they will do nothing about it. I have emailed them 3x and no answer. This is bad business. Horrible company that doesn't want to help their clients.

David's Bridal has the worst customer care I have ever seen. I brought my bridesmaids to get measured and try on their dresses. First the person helping us was helping everyone else and frequently disappeared - leaving us constantly waiting to get her attention for a minute at a time. Four of us had to share one dressing room. Finally everyone was measured and the rep wrote down the sizes and we were able to pay.

I made a appointment with the Albany site! We spent part of the weekend in Albany to find a dress for my son wedding! I was greeted by a really nice receptionist after that it was downhill from there! Some lady call my name and she ask me what occasion I need a dress for and she said "look over there" and just left me there and never came back! I had to finally stop another person that work there to get someone to help me, all she did was find me a dressing room and left me, come back once and look at the one dress said "it look nice" and walk away and was helping another group of ladies! I was ignored!

I recently ordered a bridesmaid dress from David's Bridal. They only have a 14 day window to return the dress. However, it took weeks for the dress to arrive. When I realized it wasn't the correct dress, I called and emailed to see if I could return it. There is no return after 14 days which is outrageous! Their customer service representatives were very unhelpful and I am discouraged. I would advise no one to purchase any sort or dress or accessory from David's Bridal.

I went to David's and the customer service was very poor. Kate supposedly a manager was very disrespectful to me. I wasn't there to buy anything, just to look. Not one time did I receive help. I would never recommend anyone to go to David's Bridal. They really need to take customer service classes!

I ordered a dress and the day it was scheduled to be delivered (2 weeks later) I got an email saying it was CANCELED and Out of stock!!! How could you charge someone and not let them know you don't have the product until the day it was to be delivered 2 weeks later! I tried call and all the customer service representative said was "It's in our policy that we can cancel at any time." I'm sure every Bride would love to hear that! Terrible customer service and bad business!!!

I had booked an appointment with David's bridal 5 months in advanced. I arrived with my 5 bridesmaids and was told to fill a little form in about the style and colours I wanted (all went well). After picking the dresses we were brought into the fitting room where the place was packed out. My bridesmaids had to share 2 cubical (small ones) as there wasn't enough fitting rooms. The lady that was meant to be helping us seemed to be helping everyone that morning and we found ourselves having to wait around for her to come back. There was another lady I tried to approach to ask her for help, she was very rude and told me I would have to wait. After we had finally chosen the dresses I was told that as soon as they came in me and my bridesmaids could all come back to try them on with their shoes.

Tried to take back a wedding dress that was bought and never used. Called the store and they said "If you have the tags still on the dress and since you just bought it and have one of our credit card we will give your money back." Took it to the store and now they say "The store policy is no returns. It's on your sale receipt." I showed her my receipt and it doesn't have the no return policy on it. So she took me over to the cash register and showed me this real small sign that said "No returns. All sales are final." Called corporate and they LIE!!! NEVER BUY from DAVID'S BRIDAL.

They did not have a specific bridesmaid dress in stores and told me to order it online. I did so and when I received it I needed to exchange it, I brought it back to the store only to be greeted rudely and informed that David's Bridal retail stores are a separate company from David's Bridal online and therefore would not accept my return in store. Later when I tried asking for an online return I was informed that I was past the window for the return and they would no longer be accepting it. I explained that I had tried returning it in stores within the appropriate return window and that their sales reps in store had not informed me of the return policy, however their online customer service reps refused to allow the return or provide much help. I will NOT be recommending David's Bridal to any friends currently planning their weddings or those in the future. Completely disappointed.

I called New Year's Eve three different times to place an order and each time got absolutely no response. I understand it's a pre-holiday but if they were open, why weren't anyone answering calls? I called again the next day on new years and finally got an answer after the phone rang for a long time. The lady was nice but there was at one moment a long hold for a very simple question about custom wine glasses. So the not answering calls and long holds are my first issue.

I will never purchase anything or encourage anyone to purchase anything from the Portage, MI David's Bridal. Today, my bridesmaid and I went to the store to pick up a bridesmaid dress. When I entered the store, two associates and the manager were discussing something regarding other customers. As I understand the need to take care of all the customers in the store, I decided to distract myself, and read the flyers on the table. Both I and my bridesmaid remained in front of the table. After a while, I realized, I was being ignored. Angered by the lack of customer service, we went over to the register to ask the cashier for help. While she went to get the dress, three older white women walked in, where the manager immediately acknowledge their presence. My bridesmaid and I, both African Americans, were horrified by this.

I'm writing this because David's Bridal is not fair. I sent them 35 dollars and I only owe them $35 and they charged me an extra $35. They say the mail was late. I don't have anything to do with the mail. I just owe this company 10.00 dollars and want me to pay 35.00 more when it just 35.00. Please don't shop there. This is not right. Only in America.

I bought a dress in April, a promo purchase (6 months no interest). I also charged the alterations, which was almost the price of the dress! But that's another subject. That was another "promo purchase". In October I was charged the entire interest amount, $111. I called to clear up an error and was told they have 60 days to decide if I owed it! I owed about $100 dollars at that time. I paid the interest amount so I wouldn't be charged interest on the interest. Now I am fighting to get that amount back.

I had an appointment in October. My bridal consultant showed little interest or concern for my needs. After driving almost an hour I wanted to utilize my appointment. I should have left. I accomplished nothing there. She was no help in the dressing room. At times she walked away and my matron had to get her attention. She was very little help with attempting to help with getting a better fit of dresses on me, and brought one by one a poor selection, even after I showed her a picture.

I bought my dress and I wanted to do major alterations. I never took my dress home, I left it there. When I went back, after 6months, they never did any alterations to my dress and they fired the alteration lady. So, I worked with another girl, and I spent a lot of money creating a new dress. Then my grandma got sick, so I was back and forth to NY and I pushed the wedding back and my Grammy passed away 1/2015 :( ... Needless to say I never picked up my dress, but I called and told them I pushed my date back and I had a death in my family. I heard from no one at David's Bridal, absolutely no one.

I was currently on SET in Germany when I received a phone call that my fiance was hit by a drunk driver on Halloween and passed in the hospital in surgery from internal bleeding. I called my best friend Ashley and she flew to my house in California where my fiance and I shared an apartment to clean out his stuff and return my wedding dress which still had tags on it and less than 3 months bought. To no avail, was I able to return my dress. Being active duty military you'd think they'd be a little more sympathetic to those who serve but they weren't. So now I have a $1450 wedding dress sitting in my closet reminding me of my dead fiance.

So I purchased a dress off their website. I used their measurements for the specific dress and made my purchase. As well as the dress it cost over $10 in mail charges, but OK I can take that. When I received the dress it was at least 2 inches bigger than they had initially said, so I wanted to send it back and get the size smaller. On speaking to them they told me that I would need to log it for a return number, send it back to get my money back in approx 14 days, but I would need to REPURCHASE the dress in a size smaller (losing out on the discount I got for originally purchasing it - hence spending more money) and I WOULD NEED TO PAY OUT OF POCKET FOR THE RETURN MAILING. Basically for trying on a dress it cost me $18. Absolutely disgraceful. Avoid!!!

I purchased a dress through David's Bridal in Bakersfield, California. I loved my wedding dress, but my fiancee ended the engagement and now I'm stuck with a $1,100 wedding dress and no wedding. I'm brokenhearted and frustrated because I've had my dress less than a week and I would really like to return it. They said all sales are final. I can't keep this dress, it just reminds me of my ruined relationship. I really think they should change their return policies. I know this thing doesn't happen all the time, but they should accommodate the few that it does happen to.

This event occurred in the Augusta David's Bridal located at Walton Way Extension. My poor rating is due to extreme unprofessionalism. In my second visit to this store I witnessed employees gossiping about each other AND myself, their customer. I was simply waiting for the employees to finish their discussion with one another (speaking poorly of other staff members) in order to ask them a question.

I went to David's for a mother of the bride dress. Found no service and thankfully brought my fiancé to help zip and help with additional dresses. Only read reviews after and found them to be accurate. However, a month later returned for my own wedding dress. Took a friend but had great attention and service. Paid $199 for dress but ended with $183 in alterations!!! That was just a hem with a simple train bustle, a piece of lace to a low back and snug up the back. I wish someone had warned me, I would have taken it to my own person. I ended up spending $632 with slips, spanks, veil after only $199 for the dress.

If you're looking for a place to give you the experience you've always dreamed of looking for a wedding dress, David's Bridal should not even make an appearance on the list. There were only 2 consultants working to help people try on dresses, each of whom was working with at least 3 brides. We were made to wait for almost 2 hours before being "allowed" to try on dresses. There were about 20 open/unused rooms, but we weren't allowed to try the dresses on without a consultant. We received zero one-on-one attention the entire time. We were left to pull dresses ourselves & there was an extremely limited variety of plus size dresses. Everything was very similar & the really gorgeous dresses weren't available in larger sizes. They had all wedding dresses on sale, but didn't bother to have more people working.

My daughter purchased her dress that cost $1,450.00 & $175.00 on veil. We came to our alteration appointment in which we spent another $592.00 for ($162.00 on bustle alone). We specified that we did not want dress to touch floor once bustled. Well, after wedding my daughter's dress came home with holes due to bustle job. I called and spoke to a "Manager" in which she explained that dress does not LAST OVER & OVER AGAIN and it happens 60% of the time. NOT once was advised that occurs and there is nothing that can be done. What a disgrace!!! With the amount of money spent.

I ordered three dresses intending to return two. Was told when I ordered the dresses that I had 30 days to return. Looking at their online policy, they give you 14 days from date of shipment to return which is impossible, as it takes about that long to get the dresses in the first place. I've called, and called, and emailed, and emailed, and they do not respond. For an experience as lovely as a wedding, you would think that they would want you to have a good experience as this is their bread and butter, so not the case. They do not care about their customer service one single bit.

I arrived for my 90 min scheduled appointment to try on wedding dresses on time with my mother, grandmother, and maid of honor. The sales women assigned to me was the most unprofessional salesperson I have ever dealt with. After about 20 min of trying on dresses that my group and I picked out another bride came in next to me who was assigned to the same sales woman. As soon as she showed up the sales woman asked my mother and grandmother to move so that her other customer's family could sit. She brought the other group extra chairs so they all had seats while part of my group had to stand. The sales woman did not say a single word to me once her other customer came.

I agreed to sign up for a promotional 6 months, no interest credit card. If I didn't have it paid off in the 6 months the interest rate would be 26.99%. I was fairly confident that I could do this. My bill was for $998.51. When I reached the 6 month I still owed about $200.00. I wasn't concerned because I thought they would just add the 26.99% onto the balance that I owed. Wow..... Was I Wrong!!! I checked my account on-line and found that there was a $500.00 charge to my account. Called them right away and I was told that they go back to day one of the purchase and they also add in all the interest for each of the six months. I have never dealt with a credit card company that ever did anything like this. I'm guessing this is all legal in their fine print somewhere. I will never make this mistake again!

My daughter made an appt with David's Bridal in Lewisville, TX to try on wedding gowns. She clearly stated her budget to the sales person who started off not so great, but ended up being fairly helpful. After trying on about 6 dresses without loving any of them, the sales person brought one over for my daughter to try that was perfect. She/We LOVED it! Decided this was THE dress. While my daughter was getting her things together I followed the sales person to the register. I asked her what the price of the dress was (we had picked out all the others ourselves which were in our price range). She told me the dress was $1450! Our budget was $800. I reminded her of the budget and she said she would "see what she could do".

When you make an appointment you would think you get help. However, the gals working there are working with at least 4 people at a time and you don't have the help you need. It's not a nice bridal shop anymore. It's simply a retail store like Walmart with wedding dresses.

I am extremely disappointed in this company. The day I tried on dresses, I picked out a beautiful dress and was very happy with it, and the person who helped me find it was wonderful. However, it was all downhill from there... I had ordered some accessories online and when they came, they were garbage. The earrings were defectively made and the purse looked like something you'd give a child to play with. I tried to return them and according to their policy, they will not take returns in their store and you have to send it back to their warehouse at your own expense within 2 weeks/no exceptions. I emailed them through their help center and didn't even get an automated response.

I ordered 3 dresses online to try for my daughter's wedding. I need to return 2, so I did as instructed and went into my order and got RMA numbers. It said I would receive an email with the address to mail them back to. I haven't received it. I sent them an email, with no response. I then emailed through their website, with no response. The return has to be done in 14 days... I believe they are playing games. I have now been sitting on the phone for 25 minutes waiting for customer service to get an address to mail the dresses back. Their paperwork and website show no phone numbers and no addresses. I will NEVER, EVER shop at this place again. Should have listened to what people told me about them.

My Matron of Honor graciously purchased tank tops for the wedding party. When one bridesmaid attempted to exchange hers for a different size, she was denied. For the reason of, we didn't have a receipt and it was outside 30 days of purchase. This customer service was extremely disappointing. We simply wanted to exchange for a different size. Definitely don't lose your receipts and check sizes within 30 days.

I returned a dress by mail to David's Bridal. The tracking information confirmed that it was received a month ago, but I have yet to be credited back my money or hear anything from David's Bridal. I've been emailing, calling and leaving voicemail messages, but no one responds. When I try to call they keep me on hold for a very long time and blast grating music. Since I have not been credited my money back, and I have no dress, they have stolen my money, not to mention the time I've wasted trying to get someone there to help me out. Maybe no one actually works there?

I need help. I have not been able to get a hold of David's Bridal. I ordered a dress online and I didn't care for it so I am trying to return it. I sent in for an RMA number, which the website gave me but no return address. I have left message after message and have emailed them. How do I get the address to return it?

I have had several experiences with David's Bridal and not a single one is good. First time was for my best friends wedding and she went to try on gowns and the lady was not very kind and unhelpful. I have them the benefit of the doubt and thought maybe she was just having a rough day, we all have them no biggie. Needless to say she didn't purchase a dress from them.

I was pleased when I picked out my wedding dress and price. But when I went to get it altered, the woman didn't have a clue hardly of what she was doing. No strapless bra for me to try, and sign used to be up for a first free alterations. But I couldn't do payments for the alteration price. Hardly any was taken off my shoulders and cost me $50! I'm very displeased with their stock in garment bags as well!

The David's Bridal experience isn't what you will receive from other bridal shops. You are getting what you pay for. This isn't the say yes to the dress sort of place. The staff is completely incompetent when it comes to advice or assistance helping you find the perfect dress. You better know what you want and what fits. If you do, you can find a relatively cheap gown. I found a gorgeous dress for under $1000 that I will happily take somewhere else for alterations.

I purchased a dress off the rack. It wasn't a sale item and i didn't need any alteration. And was told at the end of my sale that it was a final sale and could not return or exchange the dress. I just don't agree with the return policy, and never buy from them again.

Lana at the Sioux Falls, SD store is very rude and unhelpful. If I bought a bra online, they would allow me to return it. If I buy in-store, they would not allow it. I bought it only two days prior, drove 4 hours to home to try it on and realized they sold me the wrong thing. It did not fit with the dress I purchased from their store. It was their incompetence that I am in this situation. They were unwilling to assist or even tell me the bra was showing over the top of the back of the dress or the dress inside had too much padding to add more! She was like "if you would just let me finish... we always tell people it's final sale." No, your employee did not! They have you sign what looks like a credit card slip but actually says all sales final farther above the signature line that no one probably reads. She claims to only be willing to help me return it if I buy something of equal or more expensive value.

I'm going to keep this short.. Their website, yes it has fast shipping (in store I was told 3 months for my bridesmaids dress, but online it took 15 days), but their website said "free shipping on order 99+", this WAS NOT THE CASE! Apparently, this is only valid for US ground shipping. The catch is they don't use US ground shipping for international orders. It's just a plot to get you to order online. I SPENT $87 CAD for shipping and $154 CAD for duties and taxes for only three dresses worth $153 each... RIP OFF.

I had an appointment with David's Bridal in Dallas, TX off Preston Rd today to try on wedding dresses. The service was horrible, the girls in the store had no intention on helping anyone. When I got there and told them I had an appointment I was told to fill out my name and wedding date. ** (wedding consultant) who never introduced herself just kept asking rude questions like why I waited so long to get my dress and other questions I did not believe were relevant to me finding a dress in the store that day. She walked away for 10 minutes until someone came to ask if we were taken care of. I requested that ** not help me and requested someone else. I was told to browse the store so I did, picked out 4 dresses to try on and stood at the dressing rooms waiting for someone. While waiting, I noticed 5 employees standing at the front of the store talking. Finally someone came over and introduced herself.

Horrible experience!! First, the sales girl brought me dresses that were way too big, and argued when I said I needed a smaller size, and her solution to make them fit better was for me to get a "** job". Second, when I chose a dress, the sales girl argued with my mother and I about ordering a bigger size, we said no but she ordered the wrong size anyway. The maid of honor dress was the wrong color and the veil was about 5 feet longer than the one I ordered! The employees I have dealt with all had terrible attitudes and treated me like they were doing me a favor!!

In a nutshell, I tried calling customer service with a simple, one minute question about returns. I waited, without responses, 41 minutes the first call, and an hour the second. I left message on the mailbox of an employee at corporate. No response. Left a detailed message with the operator at corporate, who was pleasant, but received no response. Left two detailed messages on the general mailbox. Again, zip. Reading the other comments listed here, perhaps I should be glad that David's Bridal doesn't care about its customer or its service. Forewarned is forearmed. I truly believe that it stays in business only because of its drastic price cuts, because with the thousands of complaints I have read online there is no other explanation. Don't shop here... Once you buy, you are on your own.

Horrible service. There isn't anyone to help you if you don't make an appt. They are not equipped for walk-ins. One consultant told me I would look better than the lady trying on the dress because I was smaller. I thought that was tacky and not honest and fair to the lady that was trying on the dress. Service is ridiculous. I would never ever go there again.

I went to the Colma Store, in California. As I entered the door entrance of David's Bridal no one help me with my needs. I was in crutches and unable to locate the dresses I found online. I was walking with my crutches on each aisle, no one attended to me. I stop a sales associate and ask her where I can find the accessories dept.? She pointed 30 feet away and did not help me at all. Their customer service is very poor and in more way than one. They are not well equipped with pro active sales representatives that knows how to excel in their customer service. I left the store in a hurry because I was unable to roam around to look for things that I need. I am a 62 year old disable on both my knees and unable to help myself when no one is willing to extend their professional help. I WILL NO LONGER SHOP IN THIS STORE!!!!!!!

I went to make an appointment and from the phone conversation the girl was rude. Then I went online to read reviews on the store in Hampton Virginia. Well I got spooked and did not go to the appointment. I refused to spend my money on my special day and be treated like crap to get a wedding dress. They lost my business before I ever stepped foot in the store. SOMEONE NEEDS TO CHANGE HOW THEY TREAT PEOPLE--- HELP.

I purchased a dress from David's Bridal. They took down my phone number and e-mail address. I was told that my information was only to provide me information on my order. I immediately began getting solicitation calls and e-mails. I went to the store and complained. They blamed corporate, blah blah blah. They assured me that they had removed my information and I would not receive additional solicitations. Months later I am still receiving solicitation e-mails from businesses they sold my information to. This is the worst kind of business practice to sell people's private information simply because they made the mistake of supporting your business. I would not advise anyone to shop there unless you want your information sold around the globe!

I picked out my dress and ordered it in Feb of this year. When I got to my first fitting, I put on a dress that was the same size that I had tried on the very first time, which was very big and needed clips to hold it up. The girl offered to have me try on a dress in the correct size and we ordered a new dress and did an even swap. Went in for a fitting yet again...both dresses were there. The one that was too big and the one that was the correct size. My fitting appointment was at 6pm. I never met the seamstress.

Horrible service. They told me by making changes that my body is out of line. I don't need to hear back from them. As well I had to come three times because they did not do changes on the dress. Second time I came in they have done nothing at all - just told me they couldn't read the notes. I needed it for next weekend so it was really stressful enough to know if they were even able to finish it. I would not recommend them at all if you want your dress day and time.

I ordered a bridesmaid dress for a wedding and it came in damaged and sewn together crooked. They could not fix it so they ordered me another dress, a different one I had picked out (in case the same thing happened again). This second dress also came in damaged and sewn together wrong. In fact the fabric had been cut wrong and there wasn't enough for the seamstress to work with to attempt to fix it properly. They tried to fix it twice but I insisted it still was wrong (which it was).

First I want to preface this by stating I worked for David's for a year and use to send people there. As a bride however, two years later worse experience ever. When I went in for my January appointment I saw my bridal consultant maybe 4 times. We had to pull and try on the gowns without any assistance or suggestions because a group that came in without an appointment for bridesmaid dresses has a bride who decided to buy a new dress because she didn't like the one she had and she was the sole focus of my consultant.

Our good friends are getting married. I am a bridesmaid. I would not recommend them to anyone and most certainly not choose them. The customer service is just ok and the alteration process is humiliating. This is what happened: first they lost my appointment, they didn't notify me when the dress came in, and when I came in for alterations the dress was wrinkled and too small. The ladies altering the dress were rude and pushy.

Went into David's Bridal for fitting on 2/15/15 for my august wedding. Paid for three gowns upfront. Everyone got fitted. My dress came back too big, my daughters dress too big and other daughters dress was too small. Not happy at all with the service of Davids Bridal. Now facing alterations on two dresses. And replacing another dress. Buyer please beware.

My senior prom is this weekend. I bought my dress last weekend. I needed alterations for the dress I wanted. I said yes even with the $25 rush fee. They charged me for reshaping/cutting the arm hole and taking in the dress. They took measurements and pinned the dress, my mom and I paid for the dress and then left. I came back to pick it up, it fit perfectly. My mom took a look at it today and they did the shoddiest alterations. All they did was tuck the fabric in and sew a few stitches at the top and bottom of the fold! They charged me $80 for 15 minutes worth of work. They made no cuts to the fabric, they did not do anything but tuck it in and throw a few stitches in. $80 for that little work is stupid.

I would ABSOLUTELY NOT RECOMMEND this shop to anyone. In fact, if I could give this store no stars I would have. I made an appointment weeks in advance so the bride (who lives out of state) could be there to approved the color and style of dress. Upon arriving they informed us that we did not have an appointment scheduled. I pulled out a card with the date and time confirming we did have an appointment scheduled. Another 25 minutes waiting before being helped. We ordered 2 dresses and made a fitting appointment before leaving.

I bought a corset to go under my wedding dress from David's Bridal and since then I have gotten anywhere from 3-15 emails a day from various wedding vendors, from venues and DJs to invitations and cakes. Some of them even have David's Bridal in the subject line or indicate that it is a David's Bridal preferred vendor, so I know that David's Bridal gave them my email address. I have had to unsubscribe from each of them individually and it is a huge pain. I will never buy from David's Bridal again and have already told all my family and friends to avoid them like the plague!

On April 3, 2015 I took my 18 yr. old daughter to David's Bridal in Morrow, Georgia to look at prom dresses. Once she found & tried on dress of her choice, it was determined that she needed another size. Sales associated advised that a gown in her size was available on Pennsylvania. The associate did not place order for us, but gave my daughter the phone number so order could be placed. We went in parking lot & placed order. We paid an additional $25.00 so that the dress could be expedited to us by Mon., April 6, 2015. Today, April 9, we have not received the dress!

First off let me say that there are at least 2 associates at David's Bridal in Portland Oregon that are decent human beings, that being said DO NOT BUY FROM HERE! First off in February I went to look at wedding gowns for my October wedding. The first appointment was with an associate named ** who was extremely helpful, she did not do any hard selling and when I found my "perfect" dress I said I had wanted to think about it and scheduled another appointment with **. Here is where it went bad. First off the associate that I scheduled the appointment with wasn't there for my appointment even though the appointment was with her, then I get this horrid woman who hard sold told me I had to buy everything now.. from the dress to the undergarments' dry cleaning and the special garment bag (not the cheap plastic one).

The Belden Village store is the best. The ladies are awesome. I had to return some bridesmaid dresses due to the girls gaining weight. They did not hesitate, they reordered new ones and didn't charge for the new ones. Very very nice there. Would highly recommend this store.

BUYER BEWARE! David's Bridals does not have a refund policy. They will only give you store credit for your return. We bought a prom dress in a size 8 they didn't have the size so they had to order it. Of course we had to pay for it BEFORE they would order it. NEVER once did they tell us about their "return policy". Yes...it is on the receipt which you do not see until AFTER you pay. Very BAD customer service! We ended having to take the dress which did not fit (and of course they offered to tailor it for an additional 80$$). I told them I'd rather give money to an honest person to alter the dress! If you stand behind your product then you should refund the $ if the consumer doesn't want it. This dress had never even left the store! I have 4 daughters (which means lots of proms and lots of weddings) and will NEVER go there again!

I wouldn't take a dress from David's Bridal even if it was given to me! I went there a few weeks ago to try on dresses and as soon as I walked in, the receptionist was SO rude, got all of my information wrong. When I pointed it out so she could make the corrections, she blamed her mess up on it "almost being time for her to leave". The sales associate made me pull all of my own dresses and when I was taking too long, she rudely told me I only had an hour to look around and choose a dress. As irritated as I was, I went into the fitting room to try them on and she didn't even offer to help me! I was trying on ball gowns with corset backs which are obviously hard to get on alone. To make matters worse, after I stripped down and started stepping into the first dress, I look inside of the dress and see it completely caked with someone else's makeup. I was disgusted!

My daughter and I have been to this store many times since January. I never seen him until a few weeks ago. He is short, aloof and his facial expression tells you a lot. He never speaks to us when we come in. He rolls his eyes and walks off. Today was over the top. I was told that we could put anything in layaway by ** and also **, but what they did not specify is that it was only wedding gowns. The first encounter was ** told us we could pay our bill in the store. We went to pay our bill and he was snappy and rude about that. I reported this to ** and she apologized for him. Then I cancelled my bridal party's dresses and will seek out another bridal shop for bridesmaid's dress. Also, when I bought my dress, purchased a sash that was never orders. It was order a month after and our first appointment. They did not have my appointment scheduled so we had to wait until ** came in. -- Unhappy Bride.

We had an apt. to find my wedding dresses and I am on a budget and I found a beautiful 99.00 dress online that said online and in stores. When I asked to try that dress, she told me I should have came in when they had the 99 dollar dresses. So I said OK do you have something close to what I'm looking for that I could try I want. Something white, simple, lightweight, for a June wedding and at a reasonable. As soon as I said reasonable price her attitude was awful. She pointed to clearance dresses and walked away! She had way too many girls she was attending to. Did not stay with me at all.

I made an appointment to be fitted for a bridesmaid dress at Davids Bridal in Mobile AL.. My bride and other bridesmaids went to Davids Bridal in Hattiesburg MS. With my work schedule and me living in Mobile the Mobile location was very convenient for me. I made the appointment and the fitting went well. A few weeks later I was ready to purchase my dress online but couldn't remember the size I fitted for. I call Davids Bridal only to find out that my representative did not enter my size in the computer. I had to take more time out of my busy schedule again to return to do another fitting.

I made my appointment, showed up, and was greeted by the nicest person. I showed her my favorites and gave her my budget. She pulled some of the most beautiful dresses that she felt would flatter my figure and be long enough - I'm 5'11". I tried on about 8 and he peeled with every single one. I bought a dress that is very beautiful - sash, corset, slip - and I plan to buy more accessories when I pick up my dress after alterations.

If you want to go to a place for a wedding dress and have a horrible experience, then you have come to the right place. Besides from that, the main question is, Is a "final sale" actually a sale if you never take possession of the merchandise? So, we all found out, later than sooner, that David hates brides :( ... (I mean David's bridal) and you can't return a dress - even if it was never worn or washed, or altered.

When me and my mom went into the shop the lady that was supposed to help us just put the dress in the room. It was up to me and my mom how to figure out everything when the lady was too busy helping other employee with someone else. Plus they stopped doing layaway. It just seem to me that unless you looked like or are rich they have no time for you. So very upset about the way I was treated. I felt like because we are on a budget we are now invisible to them. I will never recommend anyone to go there.

I would highly advise that you never visit David's Bridal unless you want your wedding party to look like an absolute disaster. They are the rudest, most incompetent company I have ever dealt with. And all I'm asking for is a pink dress that fits all my bridesmaids. After a four month search, they still don't have dresses. Thanks for ruining my wedding.

Customer service is ABSOLUTELY HORRIBLE. When I made my appointment to look for a wedding dress, they told me there was no appointment showing up for me and acted as if I inconvenienced them. Then a few months later when searching for a bridesmaid dress I found online I called to see if it was offered in store or online only. I sat on hold for 15 mins., only to be hung up on and when I tried to call back the woman who answered tried to put me on hold AGAIN. When I told her I was on hold for 15 mins. and hung up on, SHE got an attitude with ME. I'll no longer be buying the wedding dress nor will I be purchasing my bridesmaid dresses with them. What a bummer. This place needs to get it together.

My advice to future brides!! Never visit #DavidsBridal! This has not been the first bad experience I had with them either!! I've never been treated so disgustingly like I have today when picking up my wedding dress!!!! I'm in shocked that a manager will treat a costumer - a bride to be - at that the way she did to me. I tried so hard to keep my composure but corporate will be hearing from me! She was extremely rude to rolling her eyes, sucking her teeth, and waving her hands in the air disrespectfully. She never even handed me my copy of my receipt and when I asked for it, she rolled her eyes and let out a very heavy breath. When I asked her a question about changing the size just in case, she started to laugh in my face saying, "It's clearance. There's only limited sizes. That's something you should of thought of." I couldn't imagine ever being treated so nasty as a paying customer. If it wasn't for me placing my dress on layaway, I would have never purchased my dress in that store.

I ordered several different sizes of the same shoe for my wedding online since they did not carry the shoes in store. I kept the ones that fit and returned the ones that did not. It seems like David's Bridal makes the process as difficult as possible hoping that someone will give up and just let them have your money. If you buy something online, you must return it in the mail. In order to return it in the mail, you must email David's Bridal within 14 days to get an RMA. Once you received the RMA, you can then send in your items to be returned. Having a tracking number is very important. If I did not have this, I probably would have never received a refund. And, it also helped a lot that the carrier service sent me an email with the day and time it was delivered (I used UPS).

I found the dress I loved on David's Bridal's website first. I was told by a friend to try local businesses and not use David's Bridal (but no specific explanation that I felt was serious enough to heed this warning), so I went to several other places first, ending with David's Bridal in Slidell, LA. I must say that the staff here was friendly and seemed knowledgeable. I ended up trying on the dress I found online, but didn't want to commit yet.

My gown consultant was good. However my 2 stars goes towards David's Bridal overall and the store itself. Prior to my appointment, I thought I did the right thing by saving my favorites online and then bringing them into the store. This was the idea that, they will pull out your favorites once you're there. Well, when I got to the store, my top 4 favorites out of the 8 that I selected weren't even available in-store anymore! Apparently they were no longer in stock!! Well, why are they still online?

When I went to david's to look at wedding dresses, I was shocked by how uncoordinated the staff was. I found a dress that I feel in love with and also decided to get my bride's maids' dresses, flower girl dresses accessories as well. I scheduled an appointment for bride's maids and when we showed up NOBODY was interested in helping us, as a matter of fact we were made to feel as if we were in the way. Once we made our choice and headed to the register to order 8 dresses and shoes, the staff was tripping over each other to help us. I guess they make commission. When the shoes came back twice, dyed the wrong color (twice), the associate had the never to give me attitude along "well what are we supposed to do worth them now?" I told her she could eat them for all I cared. If they weren't so incompetent this wouldn't have happened let alone twice.

When we purchased the dress they tell you the price but they never tell you to take under consideration the alteration cost. Which could will be over 300.00. When I spoke to the store manager Lisa about this all she had to say is that I should have read the back of the receipt. Which is given after you make your purchase. All 3 brides that were there for the fitting had the same complaint and they did not care. It was leave or take the dress. They already make their sale. My suggestion is go somewhere else that are honest and have staff that know what they are doing. Terrible terrible terrible. This was the Coral Gables Location.

We ordered printed matchboxes. Designed online for $100 for 150 boxes. What arrived was 50 blank matchboxes and stickers we were supposed to place on the boxes ourselves. What a joke! I could go to Officemax and reproduce this for $15. I went online and there is no recourse and no way to contact them. Total BS! Don't ever order anything from this unethical company. I have ordered many personalized items online for my company, pens, compact mirrors, shirts. It would be like getting blank shirts and getting iron-on patches. What a dishonest, lazy and insulting company. Never buy anything from them, period.

David's Bridal is the worst company anyone can possibly deal with. My Bride to be and I have had to deal with this company regarding several issues. Not only are they rude and have a no care attitude, put you on hold for 30 minutes or better then have to explain the same problem to 5 different people then hang up on you, cancel your order without notifying you, sell you things they don't have in stock or can't even get, broken zippers in the dresses and the list goes on. They like to leave you standing in line for over an hour while they are dealing with other customers complaints as well. The stores are filthy and not well kept. Do yourself a favor, don't even walk in their door or give them the opportunity to take your money. Your wedding is suppose to be a wonderful experience... David's Bridal turns it into a nightmare!!!!

As a first time bride, who would not be super excited about their wedding - let alone her wedding dress and the experience of buying & dealing with a big corporate such as David's Bridal. So to my disappointment & outrage over my experience for it has turned my happy memory of them to a bitter one & I would not want any future brides & customers to be subjected to this!!!

I recently got married. Now I've been engaged before. I went there and the girl told me that they have one dress to fit my shape. I am not skinny, but I'm a size 18 in normal clothes. Like a 22 in dresses like this. I had the credit card in hand ready to pay for one; budget wasn't an issue that time. I also wanted two flower girl dresses, 6 bridesmaids and the whole 10 yards. And I made sure they knew that. Glad I didn't get one that day because that engagement didn't last long.

Buyer beware: If you want a new wedding dress, do not purchase it from David's Bridal. You will only get a dress that has been tried on by multiple people in one of their other stores and quite possibly damaged. They will 'steam clean' the dress for you if you ask and say this makes it 'good as new'. I purchased a "Mother of the Bride" formal gown from David's Bridal store last August. I paid an additional fee for it to be 'special ordered'. I was led to believe that I had purchased a new dress. The sales clerk called 'the manufacturer' to see if they would be able to make the dress in time for my event (6 weeks). I was present when she called and they assured her they would get the dress made and available to me in time. David's Bridal lied about this and did what I believe is bait and switch, which is illegal.

I purchased a dress for $150 for my granddaughter in May 2010 on my Discover Card at the Greensboro, NC store. The dress was returned, not worn in 7 days and they refused to exchange or refund my money to my card. I did contact the BBB to no avail.

I had to buy a discontinued dress from this store because this was the closest store that had it. I asked Latrisha if it had damage (it did) and she said not to worry, that it would be repaired before being shipped to me. It took me 40 minutes to order it over the phone. I got it on 6/13 and it was not repaired and missing its shawl. I immediately called and was on hold for 2 separate 15 minutes. The third time I called, I asked for corporate's phone # and suddenly I was afforded assistance. The shawl came 2 days later, but Candace had refused to compensate me for not having the dress repaired as promised. I spoke with Marion today at corporate and she too was very unhelpful. She told me I should have picked up the dress in person. I said, "What if the dress had been found in CA? I live in CT. That's ridiculous." She wouldn't budge and refused to assist me any further.

I purchased an evening dress to wear at my son's wedding in September 2011. Right before they were to introduce me to dance with my son, a relative noticed that my zipper in the back has pulled apart. I spent half hour in the ladies room getting the dress pinned together and missed the dance with my son. I had a professional seamstress look at the zipper the following day and she said that it was a flaw in the way it was put in and it had rolled under in one spot so the zipper could never close correctly. After a week of waiting for a reply from the customer service email, they informed me that they would credit my bill 15% of the price of the dress, less shipping and handling. This is totally unacceptable to me.

4Total with tax is $241.60. However, the items are not needed anymore and on returning to the store (08/03/2010) to get a credit, they informed us that it is a final sale and we cannot get credit. All the items were not available at that time, only the headpiece.