David's Bridal Reviews

My stepdaughter, who is only five, was having a blast trying on dresses so I hated to ruin her fun by not wanting to be, until our rude consultant (who I was later told was the worst person I could've had help us) told my daughter she didn't look good in a dress and that She didn't like it (and I get that everybody has an opinion, but don't rain on my kid's parade). Our three hour appointment lasted about an hour of that.

There are so many options besides them for wedding dresses, check out Macy's, Dillard's, Nordstrom's, JCPenney's, seriously David's is not your only option. Most people have wedding dress doubts after buying one so I'd be sure to consider cancellation and return policies before shopping anywhere, you want to know the place you get your dress from has the ultimate goal of you being happy on your wedding day and that's not the case at David's Bridal.

I came back at my appointment time and was helped just fine when it came to my wedding dress. All the girls were sized for their dresses and started picking out which styles they liked. We came back a different day to finish trying the girls' dresses on and order them but they had lost the girls' sizes so we had to start over. Also we had to share one room for 4 girls!! We said we had the bride and 3 bridesmaids! Why not have at least 2 rooms and 2 people for us?! Then the lady kept leaving so we kept sitting around alone. It was ridiculous!

Yet another time we went then after to go and pick up the first bridesmaid's dress. They called me first, then her, and then left yet another voicemail on my phone but this time the guy swore! He said that this was "** ridiculous" and hung up. She went to pick the dress up and they told her at the desk that the dress had been shipped out to my house. They didn't even have my address on file! After she left they then called my phone and said the dress was available for pick up!

After a week of back and forth it was crazy we finally got her dress. Unfortunately we had to pick up 4 more! They never called or emailed for 2 more bridesmaids and when they went together to pick up their dresses it was a disaster. They stood there forever waiting to be helped, people kept going ahead of them, and then finally the mother of one of the girls complained and a manager told her that "David's Bridal didn't need their business and they can go somewhere else for their dresses."

Now a week later another bridesmaids has to pick up her dress and the last one has to order hers. I complained to the manager about the last time when I wasn't in and the fact that yet again no email or call about the bridesmaid dress coming in. I'm appalled that nothing has been done to compensate for all this mess and horrible service other than 10% off of 4 bridesmaids dresses, 1 was paid for prior to the problems. No money back for my dress, no services to steam my veil or dress, nothing to preserve my dress after. These are all services that they could easily provide to make this better and keep me, the bridesmaids, my mom, mother-in-law, and friends coming back. Now no one I ever speak with or my girls speak with would ever go here for anything. That's at least 5 weddings!!! I WOULD NEVER RECOMMEND DAVID'S BRIDAL TO ANYONE EVER!!!

I feel that this was totally fraudulent on their part after telling my daughter she would receive a new dress made for her. The manager told me to call customer service and when I dialed the number and waited to be prompted to put in "0" for customer service, the same manager that I had just spoken with picked up! We are just sick about this and should have gone with our gut instinct about David's...

I filed a claim with my bank instead due to the fact they were fraudulent in charging my account a total of 3 TIMES without my authorization when I only authorized a ONE time payment for just ONE dress I purchased. NEVER again will I do business with a David's Bridal!! I have also notified all my friends and family on social media, as word travels faster than anything else... and that's detrimental for a business.

I immediately call the store, to be put on hold immediately. I wasn't even able to ask a question. They answered and said, "Hold please." So after ten minutes of waiting, someone answered and asked if I was being helped. I tell her no, and explain my situation, to be put on hold again. I finally get my dress ordered, ask to speak to a manager, and just my luck, the person I was talking to was an assistant manager, and all she could say was she was sorry. Very unprofessional and unsatisfied.

I called David's Bridal and was told that I would have to bring the dress in before we leave to consider a refund. We didn't have any time to take the dress in because it arrived two days before we left for Mexico. I was told to continue to try to get a hold of customer service. When I asked to speak to a manager I was informed that could not be done and to continue to call customer service. Needless to say I'm very unsatisfied. I have many friends who will be getting married in the near future and I will definitely inform them to go anywhere else but David's Bridal. Together we spent almost $3,000 for some poorly made dresses and terrible service.

When you call the customer service line it tells you to call back tomorrow morning at 10 am... It fails to tell you that is EST. I could have been calling earlier on other days, but they don't communicate it. I also hate that you have to have an appointment, that there are no mirrors (even crappy small ones) in the dressing room so you can make sure you have it on correctly before stepping out into public (my friend had to tell me my chest was hanging out). The fabric quality is poor for what they charge. I'm never going to DB again. I'm telling the world to avoid them, and I am buying a comparably-priced bridesmaid's dress from Nordstrom (best customer service!!!).

So I called the store where I bought, spoke with the manager, and she said to take it in at 3 when I had appt for my flower girl and matron of honor. She said that I could not do that. She just did not care at all! So I am calling corporate Monday morning to complain! They are either gonna fix this mess or pay for me a brand name dress that will not fall apart before my wedding day in May. I DO NOT RECOMMEND DAVID'S BRIDAL TO ANYONE!! They are rude and all they want is your money!

My daughter was on hold for roughly 15 minutes today and was hung up. Why upset a bride two weeks before her wedding! She purchased 8 robes from you. Your horrible customer service proceeds this review. Why would you send a customer robe ordered with matron of honor with not one thing on the back? What would be the purpose of ordering it? This situation is uncalled for and just another example of your poor customer service and lack of integrity - go figure. I suggest customers shop elsewhere - anywhere but David's Bridal. In my opinion, you are unfair and after spending hundreds of dollars in your store I feel nothing but remorse for ever visiting, spend money with you or ordering from your .com business. Thank you for a horrible experience!

There were many loose strings, one string with beads that I specifically asked them to fix, and a new hole. The hole was in the mesh fabric and was fairly small, about the size of my pointer finger nail. The thing that really upset me was when I was trying to point it out to the alterations lady that was there. She automatically stated that they did not make that hole and that she spent SO much time on the dress that there was no way that hole was there. I have tried that dress on 2 times before my final fitting, and that hole was not there. Although, all of the other little things were there which is why I asked them to fix them (which they didn't).

I asked her if there was any way we could fix it as she was still trying to argue and make me feel like I put that hole in the dress. She didn't even offer to try and fix it or do something to make it look better. I felt like I was being rushed out, and like I wasn't worth her time. The hole wasn't the main problem, it was how I was treated and got blamed for it. True customer service would want to go out of their way to ensure customer's happiness. It's also frustrating that the alterations costed almost as much as my dress, and gained a hole in doing so. I will be sure to leave feedback wherever possible about this incident in hopes that you will get your staff better customer service skills. I will not recommend getting alterations done at David's Bridal.

As we got near the end of dresses I asked to try on a dress to show the girls. It was a Vera Wang gown that costs about $1300. They pointed to a wall, said "this is Vera and try on what you want." Like seriously!! I made an appointment so that someone would be there to help me and we got very little attention. I put on a size 10 wedding dress, mind you I am a size 2, and had to have a bridesmaid help hold it tight so I could show everyone. I was so disappointed with the lack of service that we left and I will not buy any of the dresses from there.

Third the day I was supposed to pick my dress up, it wasn't done and I was supposed to be on my way for pictures and then they had sewed on the wrong buttons (they weren't even the same color!). I asked for the right ones and sewed them on myself! Overall, if your dress needs altering, no matter how convincing they might be. Do not trust them! The entire process was horrible and the dress from the waist up was a complete mess. I wish I had never gone there. That was my biggest regret about my wedding. It was too expensive to just start over. *sniff *sniff.

I called the store and was told that all their items are non-returnable! I asked her why this was not explained during the purchase. She said that it's on the receipt that I signed. Who reads the entire receipt? This should have been verbalized as what other stores do!!! She asked me to call when the manager is in. I asked her if the manager can accept my return. She said "No". So why am I going to bother to call and waste my time? FELLOW CONSUMERS: BE WARNED!

When the order came in, not ONLY was the dress not the right style she ordered but it wasn't even the size she ordered!!! What is wrong with these people??? This isn't rocket science yet they have managed to mess up each and everyone of my bridesmaid's orders! Now my wedding is too close to get her the correct order so the next best thing is a strapless version of the dress the rest of the girls are wearing. If she was maid of honor it wouldn't be so bad that she has a different dress but she's not and now she's the only one in that dress throwing everything else off.

I'm absolutely furious and I can't believe a big name corporation can mess up such a simple order!!! Thanks for ruining what should be the easiest part of my wedding David's Bridal! You people don't give a flying crap about your customers and it shows!! Just because their prices are better than others, it's not worth the trouble!! There are soooo many other companies that have just as good of prices, if not better, and I guarantee much better customer service! I can't believe they aren't doing everything they can to make this right!

I still have not received the email from the warehouse stating they received it. If I would have known it was this difficult to do business with them I would have never ordered from David's and I certainly would not have went to a local store and spent more money. I will say that I thankfully did not receive the same treatment at the local store. Shopping online is suppose to be convenient. It is not with this company. When you speak to the customer service reps they argue with you and just repeat the process. A process that is broken clearly. Do NOT buy from this site.

I picked dress up and tried it on. Dress definitely needed alterations. Associate was too busy trying to get me to purchase shoes to schedule a fitting. Alterations lady was not in that day and she explained that she would need to call the alterations lady and call me back. She returned my call and scheduled me for August 14 at 1:15. Myself and Matron of Honor noted the date since we were together that day. I arrived for my fitting and was told that I had missed my appointment which was in the computer for August 13 at 1:45. Associate stated that she could not help me and that I needed to talk to alterations.

Alterations lady came out and told me that she had me in her book for August 13 at 1:00. It amazes me that no one does confirmations for appointments for such an important date. All alterations lady could do was shrug her shoulders and say "sorry." She was not sympathetic at all and did not attempt to accommodate me. It is unacceptable to be treated that way after spending $1100 and clearly they had no idea what was going on as far as appointments. I left completely unsatisfied and I will go elsewhere for my alterations. Furthermore, I will NEVER go to David's Bridals ever again. This was an inconvenience for me. I drove 45 minutes to get there and had to miss a day of work. No one should have to go through that treatment.

Right before I walked down the aisle, my dress tore at the seam of the zipper in and fabric in the back leaving a HUGE gaping hole. I had my dress safety pinned the entire evening. The store stated it was a dress DEFECT and after a month of a HORRIBLE cat and mouse chase with customer service and the store, (hours of being on hold) they told me they would give me my full refund if I gave them back my dress forever for their inventory (which I have two daughters so that dress means something) OR they will fix the dress and give me 20% of the dress cost back.

My advice is to NEVER get a wedding dress from this company as they have no problem giving you a defective product for the BEST day of your life and not reimbursing you. Spend a little more money and get a quality product elsewhere. Trust me it's worth it, you will be able to take all the pictures you want, dance to all of the music, and not have your back to the wall your entire wedding night.

We begin to size the smaller size dress and I have to decide on the spot if I want a bustle or not. I had a different vision in my head, but I had to make a choice, so I chose the bustle as the way it was put up looked very pretty. Also, I was still in the process of losing weight so it was noted on the slip not to alter the top of the dress until after fitting 2. Upon fitting 2, the same woman comes in very apologetic and explains that my dress was fully altered. I was concerned as I felt coming to the appointment that the dress was way too tight at the last fitting and I wanted to adjust the sizing on the top and was looking forward to being able to do so without an issue. I put the fully altered off the rack dress on my body and it was skin tight. My best friend and sister both couldn't zip the dress or attach the eyehook.

The seamstress came and told me to suck it in and fit me in the dress. The dress was so short my shoes were showing and so tight I could not breathe. I was told by the seamstress I gained weight (I had lost about 5 lbs by 2nd fitting) and gained inches (I had lost 1 inch). She proceeded to tell me to suck it in and deal with it for 11 hours, it is my wedding. I was in shock. My witnesses proceeded to voice concern about the dress and the seamstress began to let it out with a tool. She then repinned the dress with what I still feel is a bit too tight. Then my witnesses learned how to work the bustle and noticed it was uneven. The woman then accused me of not standing up straight. She then said it would be remeasured and I took the dress off and left it with her for alterations.

I felt not only hurt because she said I gained weight and inches after I have worked so hard to lose 30 lbs for the wedding, but I was also hurt that every issue that came up was my fault according to her. The other issue is I spent over $500 on alterations and I did not make one mistake and I am getting a USED dress on top of everything. And, I emailed David's Bridal complaints and the only thing I have heard back was that they needed the address of the store.

I am beside myself. I feel hurt and angry. I spent $599 on a brand new dress, I got a used dress and I spent over $500 on alterations and my fitting is tomorrow and I am dreading the visit. I have shopped at this store for years and I have never seen anyone of my friends who had purchased their dress or had alterations be treated this way. I am not looking forward to my 3rd fitting and I am hoping the dress will be good enough to wear for my wedding next week. I am sick to my stomach over this whole experience, I had never thought David's Bridal would treat a bride so unprofessionally.

Another seamstress named Maria (apparently they have many seamstresses named Maria which is confusing...) assisted her with the hem and bustle and said to return when it was completed. My daughter left her dress there. The next day she consulted with a professional independent seamstress to ask about adding the sleeves to the dress once David's had completed the hem, bustle and alterations. The alterations at David's cost $388. My daughter knew she would still have to pay the other seamstress for the sleeves and she was totally fine with this. When she picked up the dress at the Massapequa store, she tried the dress on and it still seemed big and she noticed that it also seemed long. The seamstress said she needed to have her shoes on then it wouldn't be long, but my daughter is wearing ballet flats so that didn't make a difference with the length.

She felt rushed and the alterations department was hectic and busy so she took the dress and immediately went to see the other seamstress about the sleeves. Upon trying the dress on, it was very noticeable that the hem was off - one side was cut uneven and re-hemmed while the other side appeared to be untouched and when measured was almost 8 inches longer than the other side. Additionally the lining was cut and re-sewn crooked and uneven and the tulle was cut raggedly! The independent seamstress was in shock! She couldn't believe how butchered the dress was! She also had to re-pin the waist for it to be taken in more. My daughter contacted customer service at David's via email and they referred her back to the store where all they could do was offer her $100 back for the shoddy unprofessional butchering of her wedding dress! Preposterous!

My daughter was in tears and so flummoxed she said, "Ok" and hung up the phone, in disbelief! I called the store back and after waiting close to 18 mins on hold I reached Nicole who tried to explain why they can't refund the full alteration cost of $388. I asked Nicole if all they want to give her for butchering her dress is $100, then please explain to me what she is paying the remaining $288 for? She could not explain that but kept saying it was "all she could do." I then told her it was unacceptable and we would now have to pay the other seamstress to "FIX AND REPAIR" all of the shoddy work David's did so anything less than a full refund is unacceptable and this issue needs to go further than the store level and I wanted her to put me in touch with someone in corporate. She offered to have the dress re-altered at the store which I refused.

Would you let the very same people who ruined you daughter's wedding gown even TOUCH it again? Nope. Not happening. A professional seamstress is necessary to fix the problems with the dress created by the unprofessional seamstresses at David's. Nicole did promise to speak with her manager and again promised to call us back the next day, which never happened! This was over 2 weeks ago. Still no call back. I have called the store 3 separate times and was placed on hold each and every time they've answered "David's Bridal, please hold" without ever once asking how they can help or refer my call. All 3 times I've waited no less than 15 mins for someone to pick up. No one ever did pick up the call!! I have yet to resolve this by contacting the store. I've given up and will have to now walk into store and hope someone is willing to help us. Which in light of the past events, proves no one IS willing to help us.

They were all so very nice while buying a dress at the store, but now they can't be bothered to return a promised phone call back to resolve a problem they caused. Despicable! Please be forewarned - this is not a reputable company! They don't want to resolve issues and they certainly don't value the customers nor are they concerned with customer satisfaction. Buy a dress there if you must but TAKE IT TO A PROFESSIONAL SEAMSTRESS FOR ALTERATIONS. DO NOT LET THEM TOUCH YOUR WEDDING DRESS. YOU'LL REGRET IT!

If I would have known they would charge me $600, I would have definitely bought my dress elsewhere. I do have 4 people that were with me when I bought my dress and they all heard the lady say around $200 for alterations. There is no price list for alterations so they can charge whatever they feel like. So all that to say... If you insist on buying your dress there, get your alterations in a quote! If they don't want to, then RUN!!!

This became my daughter's problem. They gave her 10 days to get the dress or they would send it back. When she called for an alteration appointment they had nothing available until more than 10 days out. When we asked to speak to the manager they did not want to get on the phone. They were going to have the alteration manager call me the next day. After deciding to get the dress and doing alterations some place else the manager final called. Even the store manager said alterations can be done cheaper elsewhere. This was the worst experience. My daughter has 3 or 4 more weddings in the next year and she will let all of them know not to order dresses from David's Bridal. I would recommend not ordering dresses from them ever.

My biggest problem was that I had checked out as a guest and never received an order confirmation, shipping information, etc. I had received no communication whatsoever from David's Bridal. Eight days later I had called DB online and the help center was down. I then emailed the DB online help center and they'd said that my order had not gone through. Apparently they had tried to charge my card 3 times!!!

I'd called the help center again days later and after a loooong wait time, another rep confirmed that my order was not processed and stated that my money would be refunded after a 10-day hold; by this time it was well past 10 days from the day I'd placed my order, but they kept telling me different dates to expect my refund. Not much help considering I needed the dress asap. I filed a claim through PayPal and spoke with a PayPal rep on the phone, guaranteeing my money was on a PayPal hold. Eventually, through the PayPal claims process I was issued a tracking ID for my package. What??? I thought the order was never shipped!?! All-in-all, my dress was delivered much later than promised and I had to fight for it; without an order confirmation, initial tracking ID, or any other form of appropriate communication. If I had to do it over again, I'd go through a brick and mortar store.

We found just the right dress and purchased it there. However, they did not have the right slip to match the gown in the bride's size. My daughter had also shopped for accessories at another David's Bridal in South Bend, IN, so we decided to try to buy a slip from the David's Bridal location in Castleton, on the north-side of Indianapolis. The superb service we had received at the Greenwood and South Bend stores was nothing like the poor service we received at Castleton.

When we arrived, we greeted hastily. Granted, there were a number of brides already being served, but all we wanted was to buy a slip and be on our way. Unlike the South Bend store, the slips are not out on display. We were made to wait a very long time for a "stylist" to bring a slip, and when she did, she brought the wrong one. My daughter explained just what slip it was that was needed and it appears she was ignored; the stylist indicated that she purposely chose the slip that was listed as a recommendation in the information from the dress purchase that was "in the computer." Since when does information on previous sales trump the specific request of a customer? We did buy the slip, but we were not particularly happy about it.

We found that the staff in the Castleton store were rather condescending; the associate who rang up the order asked us "You're going to buy this, TODAY?" Perhaps we didn't look wealthy enough for her taste? Interesting to note, however, is that the David's location in Castleton has several signs posted that advertise "6-month financing." Could it be that they don't like customers who buy things outright?

They also have a ridiculous "all sales final" policy at all their stores we have visited. When I asked, "What happens if you order something and it's not right, how do you handle that." They said, "Well, if it's not right, we'll know it and we'll send it back, but we won't bother you with it" (or something to that effect) -- which is another way of saying that if it's the customer who identifies a problem, it might not be so easy to get things resolved. They also have you sign the credit receipt that you keep so that they have your signature indicating that you accept the "all sales final" terms of the sales transaction.

I have concern about other corporate policies at David's and how much variance there seems to be across individual stores and as compared to the website. I found what I thought would be the perfect mother-of-the-bride dress on the David's website and placed the order. I never got the dress because they cancelled the order for insufficient stock. They need to do a much better job of updating their website. Given the poor service from their website, I chose to buy my dress from an independent "Mom and Pop" salon outside Indiana.

In summary, it seems that not all David's Bridal locations are created equal. The salons in South Bend, IN and Greenwood, IN have good selections, fair pricing and great service, and are likely worth visiting. David's at Castleton (Indianapolis) is over-priced in comparison to other David's locations and has poorer service. Their selection is a bit broader than what is available in Greenwood, but is perhaps more comparable to the selection in South Bend. Greenwood and South Bend locations receive 4 stars; the less-than-five star rating has to do with issues related to corporate policies, such as having to sign under duress that you agree to the all sales final policy.

(It seems a bit deceptive as to how the cashiers would allow customers to assume that they need to sign the print copy of the receipt, too, thinking that it was necessary for the bank. It's not necessary for the bank - just for David's to coerce you into agreeing to the "all sales final" terms of the transaction.) The Castleton location only earns 1 star; they've earned 1 star because although we were made to wait quite a bit, they did at least wait on us. We still think that it is ridiculous to have to wait for a stylist just to buy an underslip, when the slips are out in the open for purchase at other David's locations.

Also the hem was all crooked and deformed. They knew they could not fix it so offered us a full refund for alterations and the dress. They knew this was done incorrectly. However, it is now two weeks before the wedding. Grandma took the refund and is praying to find a dress today at a NORMAL bridal shop instead of a SWEAT SHOP bridal shop. I don't understand why anyone goes to David's Bridal with all these bad reviews out there. Let's put them out of business. Stop patronizing this store.

She assured us that they were a snug fit and if we bought too small they would not fit. My sister is a size 0, so we ordered a 2. The dress fits like a 4. We ordered a 12 for a girl who is actually a 10, and the dress came in a 14. Haven't received two of the dresses yet so not sure what nightmare to expect. Now David's Bridal wants just under a hundred dollars a piece to alter them, when they were the ones that basically enforced that we bought larger. I am freaking out and I am pissed! I would never recommend David's Bridal again. The attitude of the sales woman was appalling. (She even made fun of my style choice for a wedding gown, and patronized me a lot.) We were all uncomfortable and now have been duped into a marketing scam. I have lost about eight hundred dollars as I treated my girls to their dresses.

I haven't decided about going through with the alterations. I may scrap the dresses and get the girls some simple sundresses instead. Thank you David's Bridal for stressing me out a month and half before my wedding. I will tell all my friends, and so will my bridesmaids (two of which are engaged). It was unpleasant and they manipulated us into alterations. Disgusted.

We called and complained and ended up getting a 10% discount on our bridesmaid's dresses. I still paid $180 for a cheaply made dress. It's snagged and running in numerous parts on the skirt. During our fitting, the woman insisted I would fit in a 15 and I told her I needed a 17. Now that I have the 15 dress, it is too small and they don't accept returns or exchanges. I have a double F bust. There is absolutely no way I can fit in this dress comfortably. I look like a overstuffed marshmallow muffin in this dress. I am extremely pissed off and will reluctantly wear this way too small dress at my best friend's weddings, one of the greatest days of my life.

When we went to see it there was black hair in the dress and black fuzz all over the top front. There also was a string that was sticking out the front under where the little beads were. She cut it off the sides of the top. Has a fold in them. Some of them were unfolded. They said they would steam the dress before we picked it up and after it had been hemmed. Well we went back. We were there 2 hours for the hemming. Ms Elaine did this all the way around the bottom. This dress has lots of layers. She push it to the floor pine. It had her a layer pin the next one on & on. We said something about the other dress that smelled so bad. She said it should not have gone out of the store and it would not air out. It was a new dress. So back we go to see altered dress.

There was a nice young lady that got the dress for her to try on. The dress drug the ground with the bustle was which did not lift off the ground like we were shown it would. That is when we saw the ridge under the tulle. The girl there even said it should not be there and she did not understand why it was done that way. I could have done that myself. Had to make an appointment again. That was May 29th 2016 to go over the alterations that had been paid for. With the wedding on June 10 2016. When we first got back there Elaine said I have to go up front to get something but she really went to talk to store manager to tell her we were there but she didn't know the manager was back there by alterations. I heard her tell her we're there whispering to her. There was no one up front to wait on any one coming in the door.

They still had not been steamed the dress then she said it could be lightly steamed because it had already been done once but it was still dirty. There was that ridge around the entire dress that you could see thru the layers of tulle and up inside the dress it was torn. Elaine said that is the way they do all their dresses. She even went and got a designer dress to show us, how they are torn up inside them. Didn't see it. She was talking loudly over top of my daughter and myself. Her entire story changed on the way the dressed was altered. She said she would try to fix it and we could come back on the June 4 2016 and pick it up. Not even try it on. That's when I said "Yea and if it looks like ** we just have to take it". She then told me to go up front. I could not stay back there every time I said anything. She stuck her hand up in my face and talked over me.

I went to the front and told the manager what was going on. She went back and talked to my daughter to find out what was going on. She is so upset that she doesn't even want the dress any more. It has ruined the whole dress experience for her. She went home and cried. It is a shame people have no pride in their work or what they do. Will let you know how it goes Sat.

The associate I talked to didn't even apologize and before giving me any hope that they would correct their error, and before she even looked to see if the dress was available anywhere, she began to explain to me that it was very unlikely it could be corrected, and ordering the dresses they would not arrive until after the wedding. I am going to continue pursuing this but will definitely never shop at David's Bridal again. My sister is now increasingly anxious that they have her wedding dress and are performing the alterations. Here's hoping they don't make any mistakes there as well.

Our sales associate was Hannah, very helpful and friendly. I only tried on two dresses and I knew right away which one was the perfect dress. I rang the bell and everyone cheered. My mother signed up for the David's Bridal credit card and put the dress on there, plus the preservation kit. We spent $600 plus tax that day. Hannah checked us out and told us the dress would arrive in 8 weeks and that we would receive an email or telephone call when it had arrived. We left with all smiles and excitement as that was our biggest check mark to make.

Then the bridal nightmare occurs; nearly 8 weeks later we hadn't received a phone call or email, there was nothing I could pull up on my David's Bridal account to see the transaction or even see that we had an order with them. My mother calls the store, she's put on hold and then is told that they will have to call her back in thirty minutes because they are busy. Forty minutes passes and still no return call, so she calls. Again she is put on hold and it takes nearly thirty minutes to talk to anyone. Finally, she speaks to the manager... the dress won't be there for another 15 weeks. They told my mother because the dress was a plus size it would take longer and that they're being made overseas and that is typical wait period for this situation.

15 weeks would be past our bridal portrait date, past our bridal shower date, 15 weeks was past the date that my grandmother and his grandmother was flying in to see the dress and last but not least past the original 8 weeks they said it would be ready in the first place. The problem here is that now instead of the dress taking a regular 15 weeks from the start of the order, it would now be 23 weeks, which doesn't make any sense. We were left with the only assumption possible; our order was simply not sent in.

After getting nowhere with the store, we called the 1-800, oh no wait as the rude manager corrected us, "It's actually a 1-844 number" to speak with their customer service. If you do have to call that number, be prepared to automatically be put on hold for 30 minutes, then you'll speak to someone who doesn't know what they're talking about and they'll put you on hold for another 30 minutes to look up your order, then when they can't find out anything or give you any kind of answer, you'll ask to speak to their supervisor and you'll be put on hold for another 30 minutes only to be told that their supervisors are busy and can't speak to you but they will call you back. So, you take the only option of them calling you back and when they never call you back you call the original store back.

I was on the phone with the store for another hour and all I was offered was that they would allow my out of town family to come in and see me in the dress that I originally tried on. They apologized but never offered to make up for any of their mistakes. I work in retail, I know when a mistake is made on your end, you fix it for the customer, they get something free or a discount or any small amount of special treatment to make up for their huge error; however David's Bridal doesn't do this. David's Bridal doesn't care about their customers or their reputation or else they would have made some sort of compensation for their error. A total of six hours wasted on the phone with these people just from me, my mother was on the phone with them for several hours and so was my grandmother. As you can imagine we cancelled our order, it took another bout with the on hold game to get it cancelled.

Then a week later I receive an email from David's Bridal stating that my order had been shipped and it would arrive in Hawaii by the end of the week. With immediate rage I called the 1-844 number demanding an explanation as to how something was being shipped when A. I cancelled the order and B. we don't live in Hawaii. The customer rep couldn't give me any answer, but did show the package being shipped, he immediately stopped the shipment and then couldn't tell me whether my credit card was being billed with this or why this happened. He put me on hold to get with the "fraud" department, and you guessed it, they were busy and he said they would call me back. I never heard anything from the "fraud" department. We called the credit card company, as they are different from the store and the 1-844 number and she was able to confirm that she didn't see any charge other than the original dress and the cancellation.

In short, do not EVER shop at David's Bridal, they have the most horrible customer service I have ever dealt with and obviously have no idea how important their services are supposed to be to a bride and their party. We instead went to JJ's House online, ordered a dress, sent in our measurements and had it handmade and shipped in 2 weeks, for a third of the price of David's Bridal.

My mother opened the statement yesterday and found a $134 interest charge!! We were lied to!! I called the store back and not a single person there was willing to say anything to me other than we only offer six months! Had I known I was being lied to I would have never added the other accessories. What makes me more mad is that nobody I talked to in store gave a crap I was lied to. I will NEVER set foot in another David's bridal store again!

The manager made comments like "What do you expect for a dress made in China." "The boning gives you Madonna **." You can't say that to a 13-year old girl! They had no solution other than to try an exchange the dress and hope for the best. I needed a solution that would be transferable to the other two in my bridal party in a different state. I told that to the manager and she said they are on their own. That if she did exchange the dress that we had in store she would be going against company policy.

She then tried to get us to order a completely different dress and told me that the others in my bridal party have to deal with what they got and the bridal party doesn't have to match. I was in store for 2.5 hours trying to find a solution. I then stepped into the dressing room cause I started to cry about the fact we paid $150.00 for each dress and were stuck with poor quality. That's when the manager cornered me in there and began to yell at me because all I wanted was the same quality of dress that was tried on.

I called corporate, they said they would exchange the one for my future step-daughter for another one and that the out of state people I would have to email pictures to prove the lack of quality and then they will decide if they will exchange them. They were supposed to call me back and email to get the exchanges moving forward if it was even going to be possible. I still haven't heard back. I have to wait on the phone for 20 minutes each time I call. This is not the only issue I had. The alterations with my dress were a completely separate issue. All in all David's Bridal is not the place to go for your once in a lifetime day!!! They have made my planning beyond stressful and I feel horrible for my bridal party. Do not waste your money.

My other bridesmaid had a horrible time picking up her dress. She called ahead and gave permission for her husband to pick it up after he got off work. He went to the store and waited for 15 minutes before asking the employees if someone could please help him. They acted like he was a burden. Then he gave his wife's name and they went in the back and said that they couldn't find the dress even though they called and said it was ready to be picked up (within 7 days or they were sending it back!!) He said to maybe look under my name (the bride) and they asked him what my name is going to be... for clarification he asked "what is her name GOING to be or what IS her name?" They said WHAT IS HER NAME GOING TO BE so he gave them my married name... of course nothing was back there under that name.

So he asked about using my current name and the lady got an attitude and said "THAT IS NOT WHAT YOU JUST SAID!" So they tried under my current name and no luck. Again he tried his wife's name... they told him that he was wrong and that there was nothing there to pick up by that name. He told them firmly at this point to go check again. They went back a 4th time and they found the correct dress. Turns out they had spelled her last name incorrectly. Then he stood there for another 5 minutes before they asked if they could help him with anything else. And he asked if he needed to sign for the dress, their response was "oh yeah... I guess". So the employees were not following their procedure of keeping track of who actually picked up the dress!!! I would hate to think that just anyone could have gone in there and taken my bridesmaid's dress!!!

Other members of my family helping out at the wedding also purchased dresses at this location. Two of them did not even know that their dresses were ready for pickup. They were not called/emailed/notified at all. They only knew that they were ready for pickup because I got a rude call from an associate stating that the dresses need to be picked up in the next few days or they will be sent back!!! I do not plan on getting married again... however I will tell everyone not to go to this store due to the lack of communication and horrible customer service I and my whole bridal party has had to deal with this entire time.

After a short time I sensed she felt I had overstayed my welcome even though I only tried on three dresses. Is all they had in stock from the dozen I had marked as favorites. When I saw them, I noticed right away they were in bad shape. Each one looked as though it had been tried on numerous times. One dress had a LOT of beads missing. When I pointed it out to the clerk, she said, "It happens," and put it right back on the rack, for, I assume, a less-observant customer.

I called to ask if I could come try it on that day and was told yes. I let the clerk who answered the phone know when I would arrive, and was told that would be fine, then jumped in my car for the hour-long drive to the Brodie location.

When I got there, the clerk called the alteration lady to the front. I followed her to the dressing room and she handed me my dress. I tried it on and stepped up on the box in front of the mirror for her to do the fitting. That's when she told me I would have to make an appointment online for a fitting. I told her I called the store and made arrangements with the clerk who answered the phone and had driven an hour to get there and I was going to have to come back??? She said yes and made no apologies. She had no customers. The store was practically empty. I told her that was okay, changed out of the dress and walked out with it. No one stopped me, checked my paperwork to ensure the dress was, indeed, mine. Instead, they ignored me completely. Again, the Brodie store needs to train the staff, beginning with courtesy. The website is so professional, it felt like a bait and switch when compared to my actual shopping experience.

When I took my dress to a local shop for alterations, the clerk pointed out several places where it is missing beads. I am incredibly disappointed and it's too late to reorder another dress. It was supposed to be brand new. Seriously, you would be MUCH better off ordering a dress from China. (I should know... I ordered a dress from China, but it just wasn't flattering.) Much higher quality. Much better service. Much less aggravation.

My second issue was the billing. The first dress was supposed to be free shipping. The code applied, removed the charge then re-applied the charge. This was my first email to David's. The representative told me when it shipped, she would adjust the fee. Well, we know that never happened. The third issue has been ongoing with the store. Harbison Blvd in Columbia, SC needs a lesson in customer service. When greeted on my first visit, I was ignored, then when I asked for assistance (I had an appt) the greeter rolled her eyes at me. The dress fitting was done by my friend because the sales agent didn't know where dresses were, how to get me in them, and had my friend crawling on her hands and knees to "fluff" and style the dress.

We went back a second time in hopes for improvement. Nope. We got the same woman who ALSO rolled her eyes asking why I was back again. Round two of my friend digging for dresses and crawling on the floor to get the dress in place. You can see why I ordered online. When I had a general idea of what size I needed, I knew I would never go back in a David's Bridal. I intend to return my now "shipped" item, unless there is some type of adjustment to the order for the service. My bridesmaids will also be shopping elsewhere. I truly hate to complain at such length, but this is honest feedback. The stores need help. The website is not properly supported. Your customer care takes FOREVER to get to on the phone, but the agent was very kind when I finally reached her.

This is supposed to a special moment for the bride and David's Bridal turned it into a nightmare. Not only did her consultant misrepresent the bridal gown to my daughter, the mother's dress I wanted was supposedly nowhere to be found in the Metro Plex and she proceeded to show me several dress that were not of my taste and looked like something my grandmother would wear. I left and called another location and was told there were three of these dresses in my size at other locations. My daughter and I went on a road trip and bought the dress at another location. The consultant at the Ft Worth location was not worried about the bride nor the mother of the bride but rather her own pocket in making a commission. SHAME ON YOU DAVID'S BRIDAL. I will never recommend you to anyone.

The retailer at the Michigan location typed a thorough note precisely describing which dresses were approved, and clearly stated to not charge the bridesmaids, but to instead charge me. My bridesmaid in New York was told there were only 2 options. She sent a picture of the one of the 2 options she was given, that she chose. It was not one of the 4 dresses I had approved. Icing on the cake: they charged her for the dress. My bridesmaid liked the dress so we decided despite being the wrong dress it was fine. I called customer service (was on hold for way too long) to correct the mischarge and was told they were unable to correct it. Customer service, both in-store and on the phone, are rude and apathetic.

My mom mentioned that possibly the clear straps Vera had added were causing the puckering, to which Nodira said "Why are those there? We do not use those here. You are the customer - you told to put there. The dress will look like that. We cannot fix". I stated that Vera used her professional judgement and placed the straps (which we were agreeable with) and maybe it would be better to return when Vera could be there since Nodira was not familiar with or comfortable working with the clear straps.

She stated, "We are all equal here and do same work, we just do not use those. Most customers do not complain like you do about their dress. You are different". She also informed me that most people have a curve in an area and that mine doesn't, and that all body types are different. These differences in body type are precisely why people pay for alterations. My mother (who has minimal experience with sewing, yet enough to see the issue) suggested a solution that ultimately worked (to add two darts where the clear straps were, effectively eliminating the fit issue and the puckering issue).

We paid more for alterations ($630+) than my gown, and I do expect that the end result be something that I am pleased with. I am not looking for perfection, but I do expect the dress to fit without puckering and to be treated with courtesy and respect when being addressed by your staff. Vera stated multiple times that even if the first fitting was not right, "everything can be fixed. Will be fixed", and I felt confident that it wouldn't be a problem.

Perhaps Nodira was having a bad day, was stressed out, or something of that nature, but none of that should have lead her to treat a bride that way. I was literally near tears. I hope that you will follow up with me on this matter because this is not something that I take lightly and will remember anytime I think back to my wedding gown buying process with your company. Perhaps some additional customer service training would benefit Nodira so that no other bride has to experience what I went through today.

Two of the Four dresses come in and we are now told that we need to pick the dresses up within 7 days. This is information we should have been given when we ordered. Finally two calls to David's Bridal (we come from out of town) and they said they have a free shipping promotion on and shipped them. At this point I was relieved and thought it would go smoothly.

I WAS WRONG! Two of the dresses come in and one is 3 sizes too big! What is the point of measuring someone if you are going to force them to get alterations? I could have guessed her size and been off by less. The dress wouldnt even stay on their body, it would just fall completely off. The second dress is sewn completely crooked. The zipper is off and the ribbon around the waist is completely off.

The bridesmaid with the dress that is too big calls and they pretty much tell her she has three options. 1. This style doesnt usually fit without alterations, so you could do alterations. 2. You can order another size but it still will not fit. 3. You can choose a different style. If this dress was NOT going to fit her why would they let her order it? Perhaps some product knowledge would have avoided this?

So far, I am mortified and disgusted by the service given through this location and through the customer service line. I am horrified by the quality and the trickery that David's Bridal sells. I am also terrified about the other 2 dresses I am yet to receive. DO NOT SHOP HERE. NOT WORTH YOUR MONEY OR TIME. If you are considering going to David's Bridal you will have better luck at WALMART.

The one dress I really like was a $200 dress that would of needed some alterations. The ironic thing was I told my friends the week before I was going to David's Bridal and they said "it would be nice to have someone help pull the dresses that you are looking for and it would be nice to be pampered and less stressful!" Not even close! The bathroom was disgusting! Dressing room was not very clean either! Will never go back there!

So 3 days ago I received an email telling me that 3 out of the 5 dresses had come in and I had 7 days to collect them. I phoned up explaining that I had ordered 5 dresses and that I was told I could come in with all my bridesmaids to try them on. I was then told (very rudely) that this information was wrong and that I needed to collect the dresses because they didn't have the space to store them. I explained that I live 3 hours away and that I didn't want to have make 2 trips up there to collect my dresses. She then told me she could deliver them for a £20 charge. After arguing the case she then said she would put a note on the system to say that I could collect all dresses at once. "Great" I thought, I asked her to send me an email confirmation of this to which she said no. So today I decided to call them again as I had a gut feeling that this was not the case and that the lady I spoke to wouldn't make a note of this.

My gut instinct proved right as again I was told I needed to get the dresses, so I explained how I thought this was terrible customer service and that I had spent a lot of money only to be lied to and told originally that I could come back with all my bridesmaid. Then again she said she would make a note on the system and I could collect all the dresses. Of course I said how grateful I was and that it's all that I wanted to do. Then in the most rudest of voices she said "as long as you know I'm overriding the policy for you and your dresses." She then hung up!!!

So now after all this Im having to take a day off work to personally go and collect the 3 dresses as I do not trust that a note has been made. These people are only after your money! As soon as you make that purchase they don't care, they lie and they're so rude. Bridesmaid shopping should be a happy and lovely experience and something you should look back on as a happy fun event. This has been far from any of that. I would strongly recommend that no one visits this place as you will be left feeling cheated.

The 2nd issue is that they never sent the email that they were supposed to send regarding shipping and tracking info. One day UPS just happened to pop up at my house with the order. Now what if I wasn't home to receive it? That's unacceptable. The last problem is that they took two whole weeks to claim the money that I paid (another waiting issue just like with phone calls). It caused a problem with my bank. I would never recommend David's bridal.

As I hate to think race had anything to do with this, but I can't help but to think that our outward appearance had something to do with the lack of response. Why weren't we acknowledge? Because they were white and we are black? Are we invisible? I thought that was only a superpower we see on TV, not at a bridal store in Portage, MI. The manager then approached my sister and I to ask if we needed any help, in which I replied we found someone to help as we were ignored when we came in. She walked away and the others gave me nasty facial expressions.

When the cashier came back with the dress, I asked for the manager, who I learned was the woman who were apart of this horrible experience the entire time. Her name is Antoinette. I told Antoinette of my experience in which she said she thought someone was helping us. She also said she was trying to break off the group to acknowledge us which does not match the behavior we exhibited. She then apologized and told us she didn't know what else I wanted her to do. This made her apology insincere in which I replied, I will be complaining to Corporate. No one, and I mean, no one should ever feel the way we felt once we left the store. We went for a simple task and it turned out to be the biggest lesson of discrimination in my life. I have heard of stores being sued for this exact behavior.

I plan to spread the word about this incident and demand David's Bridal's training program includes such training regarding discrimination. This was unacceptable behavior and an even worse response. Customer services is about servicing the customers, not your ego. I know as to what I speak. A genuine apology would have made a world of difference. A "We will be right with you", would have made all the difference. Instead, I got attitude and disrespect. Unacceptable.

I made a complaint the next day via email and my information was sent to the wrong manager. She was pleasant, apologetic, and offered for me to come to another store to have a better experience. My information was forwarded to the appropriate manager and after a month of emails and calls we finally spoke. She listened and informed me that the employee was no longer there. She offered a small discount and for me to visit another David's Bridal store. The managers attempted to make it right. I had another appointment this week at another David's Bridal store, but after I saw the reviews I cancelled my appointment.

From day one it was poor customer service. So, I call to pick up my dress and they said they donated it. They're lying. They resold it cause it was a beautiful creation. They said I abandoned it, but no one called me to pick it up. I thought it was okay. I spoke w/ store managers to corporate managers with no justice. I have lost my money I payed for my dress, my dress, and I have a wedding coming up. I'm so upset and sad. What kind of people are they? They have no conscience. Do not go to David's bridal.

This, however, was not what set me off. I had my heart set on a sash I saw and tried on in the store less than 2 months prior so I went into the store to relocate it. We looked in several places and could not find it. The employees located something SLIGHTLY similar to what I was describing (though much thicker, different design, and different materials used in it than the one I tried on and was describing). I actually heard them talking about me (again, their customer), declaring that the somewhat similar sash (though very different, in obvious ways) was the actual sash I must be looking for and I just didn't know what I was talking about. I will never walk into this store again for any reason.

This was not the first place I tried on dresses, which just made their lack of customer service that much more apparent. I would definitely recommend a smaller boutique style store. I will not be buying anything from David's Bridal even though the chain location would make it easier for my bridesmaids who are scattered through 4 different states. The cost you might save here is not worth the disrespect you're subjected to. The whole experience was completely ridiculous and aggravating. This just shows you how little you matter to larger companies who clearly couldn't care less about their consumers. They completely ruined my wedding dress shopping experience & I absolutely regret even going in there.

Before this I asked her to bring me dresses from my favorites list which I spent hours working on online. She never brought me ONE dress! After standing there for about 10 minutes with no service I decided to ask my maid of honor to help me out of the dress and into another since there was limited time. My mother and maid of honor continued to help me in and out of dresses that they had to go pick out themselves. The manager noticed this and instead of offering assistance asked my friend if she wanted a job. I was so infuriated, I no longer felt happy with any dress I tried on and decided to just leave disappointed.

I gave myself a few hours to calm down before calling the store to speak to the manager about this in case she didn't fully notice the poor service I was given. The manager did apologize to me, however she followed that apology with an excuse that they were busy that day. There is absolutely no reason any person should show up for an appointment on time and be completely ignored for over an hour. Especially an appointment trying on wedding dresses which is supposed to be a fun day.

When my daughter got to the register the sales person announced "it's your lucky day, this dress is on sale for $850." Naturally, my daughter was thrilled because she felt this was THE dress. We paid for it and they said it would be a month before it arrived. Well, it arrived yesterday, except it wasn't the dress she ordered. Not even close. it was a short strapless, completely different color dress! After much arguing, David's Bridal realized their sales person had "mistakenly" entered the wrong item code. The correct code for the dress she decided on rang up as $1450. My daughter didn't have the money for $1450 and would have not purchased the dress except for the fact that the salesperson told us it was "on sale" for $850.

Now my daughter has not enough time to shop for a new dress and she was told she could either keep the dress they ordered by mistake, or pay $600 on the spot and they would order the correct one. She said she just wanted her money back and the store manager refused. Said all sales are final.... but this was NOT the dress we ordered. This was a key entry mistake by their sales person who I believe did it intentionally to make the sale and figured we would pay the additional $600 when backed against the wall by the time the wrong dress came in.

We escalated to the corporate office and they made the decision to honor the $850 price for the original dress. But, at this point my daughter has to have the dress shipped to Alaska (her fiance is in the Air Force and stationed there) and try and find a place to have alterations done. I have 5 daughters. This is the first one to get married. And I guarantee she will be the last one to ever set foot in a David's Bridal. I have my fingers crossed that when this dress shows up in Alaska that it is indeed THE dress. I just don't trust this company.

So then my dress comes... And I try it on at my alterations appointment. Again, the person who was helping me was lovely, however the dress was not. The delicate design of beading and lace on the front wasn't at all the same quality of the original dress that I had tried on. We brought out the dress I had tried on to compare, and the design down the front that should have been symmetrical was crooked and sloppy. It looked like my dress was off of the discount/defective rack. Some of the beading was falling off and there were already some snags in the lace. At a price of $1350 + tax and then some over-priced accessories, you can imagine that the once ecstatic bride is now crushed by disappointment. Now we ordered another dress, but I really have low expectations after seeing the first dress they sent. And furthermore, that dress sat in their store for a month and nobody even inspected it for me for quality control purposes.

If I could do it all again, I wouldn't have gone to David's Bridal at all. The only redeeming factor is the in-store service, the people they hire are very nice and helpful. It is too bad they are bound to such crappy policies and low quality merchandise, because they ultimately are the ones to have to deal with angry customers.

Updated on 9/23/2015: To finally get an address to send my return to, I had to call the number, which I had to find online since none of their paperwork has it, and instead of choosing the option to return, select the option to place an order. You'll get someone real quick! So I returned my dresses, they got them about a month before they finally sent me my refunds. I suggest that people file a claim through their credit cards. That may make them move a little faster. WHAT A TERRIBLE BUSINESS, WITH TERRIBLE CUSTOMER SERVICE. I will never set foot in their store again or order from them online. What a shame that a company of that size is so bad. So not recommended!

The second experience was for another friends wedding and we all tried on bridesmaid dresses and we had the same lady and she had the same rude attitude. All the sample dresses we picked had tags that said $139.99. So when she totaled my purchase and said the bill was $170 (something) I was like "wait, how is that possible" and she showed me the tag on the one she grabbed to ring me up said $169.99 and I said "wait why is this one more than the other ones over there?" And she argued and said they were all the same price so I went and grabbed another one with the $139.99 tag and showed her. She very rudely responded with "I have another appointment that just walked in. I don't have time to finish with this, I'm going to let someone else take over." They sold me the dress for $139.99.

The 3rd experience was an online one. I ordered a corset off their site and when it arrived it was not the size I ordered, I even have my receipt that says I ordered a 44DD and they sent me a 38CC. I called David's Bridal to see how to go about an exchange and they said they wouldn't do an exchange or refund in store and that I had to ship that back to them and get a refund and repurchase it. It took almost a month for David's Bridal to refund my money. Needless to say I will not be repurchasing the corset from them and will take my business elsewhere.

So why can I return it if I buy something else? Why is that allowed? Does that mean her reasoning of "well you may have worn it" when my wedding date is more than a month away and they can see that no longer applies. So they don't care if I have worn it if I buy something more expensive? Stay far, far away. I believe she was also the rude lady who called me when my dress came in. Apparently they emailed me 2 weeks earlier, which I did not receive. She said "well dress needs to be picked up in 2 weeks" but they never called until the time was up! Then, she said if I don't pick it up they may return it to the company. I had already bought the dress. Do not buy from here if you want any HUMAN response. Lana is a stone cold lady with no empathy.

The girl who got me into my dress was busy with another client who had issues with her dress and was waiting for it to be finished. I had on my dress waiting to be pinned. It was almost an hour before the girl started pinning me, and as she's telling me that she never does bridal gowns...only prom dresses and bridesmaid dresses. She was interrupted so many times that I stood on my feet in my dress for 3 hours. When she was finally done, I paid for my alterations which was just a hem. She walked me out the door at 10:30pm.

My next appointment I went in...they hadn't done anything. It was the very same girl. They hadn't done anything but the hem. The bustle was never touched like it was supposed to be done. My appointment was at 7pm. I was supposed to just try on the dress and see if it was perfect and then fix any issues and walk out that night with the dress. I put on the dress and waited again to be seen. The girl was busy again and had four other appointments interrupting her. When she finally got to me, she started my bustle and an hour and a half later, it was done. Then I had to wait for her to finish and steam the dress. I walked out of there at 11pm.

The day of my wedding, my coordinator and my matron of honor couldn't figure out why there were snaps and extra loops in the oddest of spots. I feel that I was treated poorly and I shouldn't have wasted 8 hours of wait time and two and a half hours of drive time to be completely treated as last minute. I do not recommend this company. I won't let my daughter go there when someday she gets married. Ever. No way. You shouldn't have to wait. If you pay for a product and a service and make appointments for the service and product to be delivered, it should be timely. Incredibly wrong. I won't get my money back. Ridiculous.

I was nervous that they wouldn't refund my money by the negative reviews I have read since, but they did refund my money. For the most part the sales people were ok. Not professionals in the bridal industry, more like retail workers. A few had bad attitudes and were not pleasant. I'm glad I got my money back, but wasted two months, gas money driving back and forth numerous times, and a lot of aggravation. I now have 8 days to find a new dress before the wedding. SERIOUSLY!! Take these reviews to heart and do not shop here. I would never recommend this company, it has been a nightmare.

Now onto my alterations appointment. They tried to tell me the dress needed to be hemmed even though it barely and I mean barely touched the ground, it would have been 1/10 if an once. Then I was told I was going to get a simple inexpensive bustle. That was not the case. When I questioned it at the checked out, they had the other brides alteration charge sheet. There were only 2 of us back there. When I asked if she would go change the charge sheet on my dress they tagged it with she told me it wouldn't matter that they never mixed up dresses there. I pointed it out that I use to work there and I know on the past dresses had been mixed she argued with me. Mind you she had been there less than a month. Oh and that simple bustle 10 buttons and bustle points. Completely absurd. Do not go there if you want a good or even ok experience for your bridal experience.

The 5 days before the fitting (which was made over 6 weeks earlier) I never received a phone call or email that the dresses had been received in the store. I called to inquire and was put on hold for over and over again waiting and speaking to 3 different people before being told they were in the store. Arrived for scheduled fitting and the dresses could not be located for over 1/2 hr. When my girls were finally brought back to the fitting room they had another person being fitted. While again waiting the staff constantly interrupted our appointment and we waited and waited to have my 13yr olds dresses fitted.

When I had to sign for the alterations I almost had a heart attack when the cost was $255.00 to alter 2 Jr. bridesmaid dresses. The one dress alone was $175.00 which is more than the cost of the dress which was $159.00. With the wedding just 2 months away I didn't know what to do. I questioned the lady who said "that is what it cost". I was in pure shock!!!!! I'm a idiot for not walking out of the store then. I had to pay the entire fee before the dresses could be fitted. WHO makes you pay for services in full before they are done? It's a scam.

Made another appointment for a fitting after alterations (which can only be done a Wednesday per the lady, so I took a vacation day to make this appointment). I called the day before to make sure the alterations were done as this store is very disorganized and I didn't want to make a trip for nothing. Arrived at the scheduled time and of course I was told my appointment was 45mins later. After 15mins we were taken. One dress was fine the other didn't fit (no surprise) - No alterations were done on the bodice of the dress. It didn't fit and I ask the lady to make the alterations so that it fits to which I was told I would need to pay another $35.00.

I informed this ** that I had already paid 255.00 and I wasn't going to give her anymore money. She was the one who did the fitting and the dresses should have been altered and done. She said I didn't pay to have the bodice fitted at which point I told my girls to get dressed and bring the dresses with them. I went to speak to a manager who took another 10 minutes to come see me to explained in detail what my concerns were and what I wanted done. She left to speak to ** . She came back and told me that I must have scratched out the "take in" on the bodice and it wasn't done. I said I didn't scratch out anything to which the manager said "then your daughter must have."

REALLY?? My 13 year old took this slip and scratched out the "take in". It took every ounce of self control not to scream at this manager. How truly sad this company treats customers. How unprofessional this manager treated me and to say I had scratched out the alteration and then accuse my daughter. HORRIBLE. David's bridal don't deserve your business.

Service poor from beginning! We should not be trying to track down a dress. And we have placed multiple calls to the David's Bridal customer service unit to no avail. The cost to send overnight should refunded. The sales associate at the Morrow store should have ordered the dress and maybe all of the other problems with this order would not have occurred. My daughter's prom is soon. This company's too big to treat customers this way. Proms, weddings and such are too special for David’s Bridal to ruin the event!

When I told her I saw the dress cheaper online at David's Bridal she started bad mouthing the online store telling me I would have huge problems. She then told me I needed to apply for a card (since I was hesitant to buy the dress that day). I told her I would be declined. I was then told that no one is ever declined (well I was) then she tried asking if I had any friends or family that could apply for the card. Horrified I told her under no such circumstance and was ready to leave when she decided to tell me about the lay away.. So hesitantly I did just that.

Fast forward to the day I was picking up the dress.. I asked to try it on one more time. Upon trying on the dress the undergarments clearly made the dress look odd, so I took the slip off and the dress was perfect! So I asked if they could just return it. The answer is NO. Even though I hadn't left the store yet because I had just paid for the dress in full 15 minutes earlier they said no..

Long story short they tried giving me store credit (this is after me asking for the manager and arguing with her for 10 minutes). Well anyone who knows David's Bridal knows everything is ridiculously expensive and the only thing my store credit would pay for was ugly flip flops or costume jewelry that I could get cheaper at Claire's. I was done - told them to keep my newly paid for dress and give it to someone else. BUYER BEWARE. They do not offer any returns even if you haven't walked out of the store. They do a hard sale, only some of the sales people actually care, and everything is always corporate fault. In the end after they were pressured by a slew of bridal and prom moms shopping they refunded the money for the slip but because of all the garbage and the horrible experience I cancelled my wedding.

I put my camisole back on and continued to try the dress on only to find out that the next 3 dresses were also covered in makeup. I was trying to tell myself that it was no big deal, that those dresses couldn't be the ones they send brides home with...but when I asked the associate if they would order a dress, she told me no, and that the dresses I tried on would be the dress they would sell me! Excuse my language but, there was NO way in hell I was buying a dress with someone else's face smeared all over it! Not to mention, the dresses seemed extremely cheaply made (seams coming undone, beads falling off, etc.). I am by no means a bridezilla, but I at least expect good customer service while finding my wedding dress. My first experience of trying on dresses was pretty much ruined. :/ Do not go there with high expectations.

Thank goodness my mom and friend were there to be by my side to help get me in and out of my dress. Then I needed alterations so that was another issue. She called the lady over but she never came. She was busy so we walked back to her and I understand being busy but she don’t have to show her frustration and be so short and rude. I had enough of that as it was. We were going to purchase bridesmaid dresses from there but needless to say we will not be doing that now! I will never go back to David’s bridal nor will I recommend them. And if I didn't love that dress I would have just left everything in the fitting room and LEFT!

The most frustrating thing is that the only way you can contact them is by email. There is no number posted for customer service on the website. When I sent emails asking for an RMA, they responded within a couple of days. On the website it says, "your return will be processed within in 14 days." I called to follow up on one of my returns before the 14 days was up, and someone sent me an email saying it takes 14 days for the returns to be processed. On this email a number to customer service was given. If I had never received this email, I would probably never have gotten the money back for both of my returns. I waited for the 14 days to pass on the first return, and then tried to contact them again.

I sent multiple emails and no one ever responded. I then called the customer service number. When I inquired about them not responding to my emails, they said that this was probably due to server issues. After calling 5 or 6 times over a period of 30 days, I finally received my first refund. Every time I spoke with someone I had to give them my tracking number, order number, and name of the delivery service even though I had emailed this to them several times and given the number over the phone every time I called. When I sent in my second return it was even worse. I had to call about about 10 times, and it took even longer than 30 days to process.

Half of the times that I called there was a message saying there was a high call volume, and they instructed you to leave a message. Of the times I was asked to leave a message, most of the time the voice mailbox was full and you were unable to leave a message. Of the messages that I was able to leave, no one ever called me back. I have had to deal with a lot of stress planning a wedding, and I never would have thought that returning some shoes to David's Bridal would be one of the most stressful things I have had to deal with.

A week later I went to the location in Hattiesburg, MS (where I was living at the time), to try on the dress again and decided to buy it (unfortunately at full price). I had to order my size which had to be "cut to order." When it came in, the cap sleeves were too constricting (couldn't lift my arms past shoulder height) and scratchy. Even though it was rated with 5 hearts on the website, I later read through more reviews and noticed many people commented on the sleeve issue - so it wasn't just me. I was in the process of relocating and was told it shouldn't be a problem for alterations to fix at the location where I was moving to. Hattiesburg associates were friendly, but did seem less knowledgeable than Slidell.

Finally, at the location in Alexandria, LA, the alterations person told me I HAD to have a slip and bra before she would see me (even though I ONLY wanted the sleeves fixed - I felt it fit perfectly otherwise) and I could buy them there. She said she could fix the sleeves, but seemed almost dismissive of this as she moved on to several other suggestions for alterations. As an honest and sincere person, I forget that some people only care about themselves and have no problem lying to "naive" people to take advantage of them. I trusted her "expertise" and agreed to all these additional alterations. I didn't ask about the cost so when I got to the cash register and paid upfront for the alterations (another mistake of mine), and the bra and slip, I was shocked at the additional money I was having to shell out and hesitated for a moment (at which point the cashier started rambling about how they have the best bras, better than Dillards), but just went with it because it needed to get done.

Then I went home feeling uneasy about the experience because also the associate who helped me put on the dress before alterations was very intrusive - staring as I got undressed/dressed and also ended up giving me the wrong size bra after I told her my size TWICE. I never had the bra in my hand until I paid for it because she put it on me herself and then handed it to the cashier at the end. She also tried to show me veils saying I could buy the more expensive one and just not use the blusher (because the shorter, single layer was not in stock), and jewelry I was NOT interested in. I never saw her there again.

When I went back (after I had to call them to check on the status) the dress did not fit right at all because of the alterations she made, and the sleeves seemed the same to me. The woman did not come back to work, so I had new people to work with. They ended up letting me choose another dress and use credit from the first one. The second one I chose had to be taken up in length and had about 5 layers to deal with. There ended up being some layers I was tripping on, so I had to have it re-done. It eventually got worked out the WEEK before my wedding in November (and for reference, this whole process beginning with the first dress - started in April). Also, during this process I was told by 3 different people that they were managers so I'm not sure if every associate is a "manager" or what.

They also charge $10 for a garment bag after you spend $800 on a dress and up to $300 on alterations and undergarments. The groom got his suit from Macy's and they sent him home with a nice FREE garment bag! On the bottom of the David's Bridal receipt it says "your feedback is important to us" and to visit the given link. I tried that and there is no way that I can find to complete a survey or review.

To sum this up-- incompetence, strong and ruthless sales tactics, lying -- is what I experienced and it was the worst part of the wedding experience. I can't help but remember the sweetest girl who helped me at a local business (she seemed to be genuinely trying to help me find the best look for me and my personality, keeping budget in mind) and wishing I had gone back to her. In the end I loved my dress, but I would never recommend David's Bridal to anyone unless the dress fits perfect off the rack and they get it on sale.

It seemed as if the dress I really loved, though discontinued, I COULD purchase. But in a larger size. They said I could order it. Sight unseen. AND the catch? I would have to pay in full! I felt so deflated. I eventually tried on a similar styled dress, placed the order for the real dress and paid in full. Yes, I loved the online version that much, I was willing to take that risk.

A month later, I received an email saying my dress arrived at the store. To think, they are supposed to help make this day special, but you send me an email? I would think I would at least receive a courtesy call. I guess that is just me. I called the store to ask them to ship it - a free service. They weren't able to provide me the tracking info and at that time said to call back Friday (day after Thanksgiving) and they will give me the tracking info. Well AS YOU CAN GUESS. I called, and called and called. NO ONE picked up! Was it because the location was closed? I have no clue.

It is now MONDAY, I am calling and calling, NO ONE is still picking up. I have no idea if my dress actually was shipped. WTH!?!? I don't think I should go through all this just to find out WHERE THE HELL MY DRESS IS. You would think, they are so keen on emailing, they would email me the tracking info. No. So as of now, it has been a week since my dress arrived at the store, and 4 days later since they claimed it was shipped and I am not able to reach ANYONE at the store to confirm this.

Dec 2nd: I have changed my stars to ONE because on Friday, this location gave me a UPS tracking number for my dress. When I looked it up, it says, "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated. " Fine. I checked with UPS on Monday. Same message, I checked on Tuesday. Same message. I called UPS, they say they don't officially have the package yet. I called the store and after the phone ringing for 5 minutes (no exaggeration) someone picked up. I explained the problem and she says, "well UPS doesn't pick up on the weekends. It was picked up Monday evening, so they haven't put it in their system yet." Clearly the label was created, but it shouldn't and never takes UPS more than 24 hours to confirm they physically have the package. This is frustrating and it is so hard to reach ANYONE at the store.

The ladies that work here always look either dirty or that they don't comb their hair before coming to work. They promise to you all these discounts to get your business but when you try to use them they have stupid stipulations. I have been in Senegal whims since mine and is always the same thing. Attitude, rude people who act like they don't know without us they have no job. Wedding memories last a lifetime. Thank you David's for doing your absolute best to find up mine.

I fell in love with & bought my dress back in early May in Springfield Plaza in Springfield, VA. I was told by their consultant that it was the last dress & it's discontinued (but I didn't know nor was I told that it can still be ordered for it was available online still). Therefore I knew I could not let go of this dress thinking this was the very last one, so I bought it off of their clearance rack knowing it's been tried on several times, with some of the beads falling off and the hook & eye missing. But, I was happy because I was told that they will replace those things during my alteration & will steam the dress for free. Great! But, when I voiced my concern that I might not do the alterations with them because my mom wanted to add her special something to it since I am her only child, I asked if this will be a problem & would I still be able to get these awesome Free things that came with my dress? My consultant, ** (who of course is no longer working there) said that should not be an issue since I bought my dress with them. Great!

As I was paying for my dress, made an appt w/ alterations & ready to leave, she insisted that I take the dress home with me since my appt for alterations was not 'til Aug. & I asked if that would be an issue & she said NO! I then called to change my alteration date to Sept because my mom wanted to add a bustle to the back of the dress for me so that it won't be stepped on after the ceremony. I asked again if I should bring it in to them first to redo the free things or if I can go ahead with what my mom wanted to do.... I was told I could do either & that it's NO problem. Great!

So long story short, I am now at my appt (09/04/2014) with David's Bridal alteration & I am being told that due to their store policy, after an alteration has been done to the dress & the dress has left the store to begin with, they can no longer do anything with my dress that I bought from them & was told repeatedly that I would not encounter any problem - I am so livid right now!!!! This is why I asked & clarified more than twice with their own staff so that I would not run into this kind of problem - so to be told this, I nearly broke into tears & shaking with anger! After speaking with the SM, **, who I know is only doing her job & can't really be held accountable for what her staff at the time would be telling their brides/customers since she was not even the SM then when I first bought my dress back in May - I am still furious because ALL staff should be well versed in their policies & procedures to know what the heck they are talking about & telling their brides & customers.

Though, ** is somewhat understanding & somewhat willing to work with me, I know I am now getting a rushed job of the alterations to my dress & not to their liking. ** made me check out my own dress for any flaws in the dress that I can see for them to fix, i.e. beadings, hook & eye, etc... Why am I the one having to go over this dress, this is their job!!! ** also said they only do the steaming if I had it altered with them & when she saw that this too was upsetting me, she said she was willing to do this herself. Again, is this her job or another rushed & mediocre job to get me out the door & out of their hair?!?!

I am overwhelmed with the wedding coming up next month as is already & to have to deal with something like this is so frustrating & heart breaking. After having my bridal party buy their dresses here as well & there were also mistakes with those but not as severe as this, you'd think David's Bridal will be more accommodating & understanding to my plight & dilemma, but I get this: new hook & eye, 2 spot that needed minimal beading replacements & a steam from their own SM. I don't know anything about fabric therefore I don't know what else to look for since ** had me look over my own dress & tell her what to fix if there were any other problem with my dress for them to fix - Really!?!? So that knowing I'm not a seamstress & once I take this dress out the door back home with me, I am now accountable for it if I see anything else wrong with it since she had me look over my dress & not even tried it on at all?!!? Is that how this company ran its business?!

I am so sad & upset over this & I hope this helps future Brides & Customers out there considering going to David's Bridal, particularly with this store as to not run into this same problem. Save yourself the aggravation & being talked to like it's your fault for them misinforming you from the very start. Shame on you David's Bridal for getting your Brides so disgruntled & even more stressed out because of your misinformations you give to your customers & lack of employee training on your so-called policy & procedures that you expect everybody to fall in line with no questions asked! I've called corporate & was transferred to ** who supposedly is in charge or oversee this store & left her a message. Will update with her response.....

This time around, I went in with a small budget. $600. I didn't want to go in the first place because of the way I was treated last time. But I live in a small town and there aren't very many dress shops. It was like they refused to show me anything even close. The smallest price they showed me was 1200 dollars! That's double. They even showed me a 3000 dollar dress! WOW. I ended up getting a dress there, but I picked it out. I was in one of their selections, and just walked off and took a look. I ended up with my dream dress for 400 dollars.

I went to pick up the dress and the first thing I noticed was a beat-up price tag attached to the dress. On closer inspection, I saw there was a white 'deodorant' type mark under one of the arms and the interior of the dress had clear lint balls and lint indicating that it had previously been worn. When I pointed these out, the sales clerk (same one that sold me the dress and ordered a 'new' one) stated that the mark was a 'tailor's mark' and the lint was 'shipping debris.' She promised it was a new, unworn dress, and tried to tell me that all of their dresses come in with a price tag on them. I expressed my doubt and asked to speak with the manager. I explained that this was not a new dress, which was what I had ordered. The manager told me that David's Bridal store is an 'off the rack' store and none of their 'special order' dresses are newly made.

A 'special order' dress means that they have a central department call around to other stores to find the right size/color on the rack and ship it to the store that needs it. I asked if this was for every dress and she assured me it was. Every dress they sell is off of a rack from one of their stores. No dress, not even the wedding dresses are newly made for the customer. The fact is, you are buying a dress that is a show model and tried on by heaven only knows how many people before you buy it. The manager claimed that all sales clerks tell clients this at the time of purchase and argued that the woman helping me made it perfectly clear when I bought the dress and again when I complained. She also stated there are large signs in the window, and in the lobby informing customers of this practice. Luckily I had a friend with me who verified I had never been told this information.

I then demanded to see the signs. Of course, she was not able to find one, and said she couldn’t imagine what happened to the missing signs. She left to look for them, and never returned. Another sales woman offered to steam clean the dress and said, “It is the best we can do.” Even though I did not have time to purchase a new dress and get it before the wedding in 2 weeks, I did try to get a refund. They refused and said they have a no refund policy. I had paid in full in cash. I was forced to wear this dress and had to pay for it to be dry cleaned at my own expense. They sold me a used dress claiming it was new! If you expect a new dress for your wedding, do not go to David’s Bridal. They should be forced to stop advertising and promoting 'special order' dresses as coming from the dressmaker/manufacturer and new. This is fraud.

Marion did suggest that I take it to my local store to be repaired which is 60 miles away round trip (probably $15-20 in gas). This is not the first time I have had the displeasure of having to buy from David's, but as a bridesmaid, I do not have a say in the matter. I should not have been promised repair if in fact, it is not something they do before mailing, as corporate claimed. I would settle for a 25% discount on top of the sale price to cover my gas and aggravation of having to take it to my "local" store of which I'll have to make two trips to: one to drop off and one to pick up (actually a total of approximately 120 miles).

The bra and the skirt had to be ordered from their supplier. My question is this: can this store get away with not crediting me for these items even though they took my money and I didn't have all the stuff? This caused me to burn gas to drive into Manhattan and getting ticketed at $115.00 for parking in front of the store. I’m stressed out and tired sitting in the city traffic, and kids were crying in the back seat, hungry and frustrated.