David's Bridal Reviews

I needed this dress altered and they told me it would be at least another month until they could get to it. Well if I waited that long, I'd have no dress for my wedding. Joke's on me though in the end because I had to take it some place else and pay them another 350 dollars and it still doesn't fit right because they couldn't alter it properly due to the fact they do not have the beads there. I spent over 1k on a dress I can not wear. You literally can not call them or email them since they do not care about you and will not respond. I literally could only recommend this place if the dress fits you and you can walk out with it. I should have went elsewhere when it took them 5x to alter my friend's wedding dress since they kept screwing that up too.

My husband who did not like the way she talked to me, asked me if I still wanted to buy the dress and do business with someone rude. I thought she would be apologetic after what he said but she was not. I told her she should be nice as she is in the service business, she said she is fine and comfortable with how she is with a face to match her sarcasm. When I told her my husband is a psychotherapist and could read her like a book, she just raised her eyebrows. I don't think people like her should be in the frontline. Looking for the right gown or dress to wear for a wedding is stressful enough, people do not need added stress from rude customer service representatives like her. Thank you for your time.

She suggested to my daughter, the bride to be, who wasn’t even planning on trying on anything to be the one to try on the other larger girl styles!! She points to her maid of honor and says she is smaller! She then asked her her size. She said “8”, the “stylist” said, "Baby I don’t know but I’m going to get you a 12!!!!" We were all stunned. She went and got her the 12 and half way back to my daughter says to her to come help her carry the 3 dresses back!!! Unbelievable!!! And needless to say the dress hung on my daughter, obviously it was 2x too big. She cried all the way home.

Upon coming home I read reviews and this same “stylist” within the last year had 3 complaints for the same behavior!!! David’s Bridal does not care!!! So I will not be buying 10 bridesmaid dresses from them! Hopefully, this review will spare another bride/customer tears of embarrassment and insult!!! And she can find a REAL bridal salon to treat her with the respect that she deserves. Trust these reviews ladies!!! They turn out to be true!

They would not honor the 20% discount I had from the first order even though it was an EXCHANGE. They said "we can't use the same promo code" so when I asked, "Can’t you just use a different code to equal 20%" they said, "Oh, we can't do that, the discount comes out to be a couple dollars more if we use a different one." Are you kidding me?! A couple dollars!? I will NEVER order from David's Bridal again- I hope the "couple of dollars" was worth losing my business.

Seven days later, same thing. Went back to the store and was told they couldn't do anything because it was an online purchase. Called the national number AND did the "chat" on their website. Was told there was a glitch in the system and an IT ticket has to be placed so Finance would have the authority to override the refund. It's been almost 5 weeks and still no refund! Thankfully I purchased the dress using PayPal, they've issued the refund to me and now they have to, unfortunately, deal with David's Bridal for the refund. Nightmare! I will never purchase anything from this business - ever again.

This was their fault and you are charging me 12.50 for your mistake. Unbelievable. That is wrong. It never said that in the email. I never saw it or told that when I received my label. I will never ever buy from David's Bridal again!! Nor will I recommend David's Bridal! They aren’t here to help women with one of the most important days of their lives. They only want to rip them off!!

All they would offer me was to take the pins out and give me an alternations refund. They should have done it all for free after all that! They literally waited until it was too late for me to take it anywhere else before they notified me of a problem. I will NEVER step foot in another David's Bridal again! They should do the bridal industry a favor and GO OUT OF BUSINESS! How can you think it's ok to destroy a bride's most important day of her life and give a cold "well I'm so sorry you are going through this" like it's going to make things better? I hope people see this review, realize its truthfulness and run far from David's Bridal!

Then my daughter was in a change room and an associate knocked on the door and immediately opened it wide, not waiting for a response. My daughter was naked and there was a man sitting right by the door waiting for his wife to come out of another change room and he saw everything. She was mortified! How is this not in your training package 101? Totally and completely UNACCEPTABLE!! I picked up an outfit for my mother and when I went to pay, the girl asked me who had helped me. I wasn't going to say anything but the fact that she wanted to attribute my sale to a sales person for some sort of gain, flipped my Karen switch. I told her that NOBODY helped us and told her what the other sales girl did. She apologized to my daughter but used the excuse that they were conducting interviews and didn't have the time to help us.

There was one other lady in the store trying on dresses, my daughter and I and about 5 staff and they couldn't have helped us? We were in the store for about 45 minutes and we saw the girls all standing around chatting with each other, fluffing dresses on hangers and completely ignoring us. David's, you need to do something about training these girls in the world of sales. I am in sales and very successful because I would never treat customers as we were treated yesterday. My budget for my dress was $1,000 and my daughter's was $500 as well as there were 3 more bridesmaids that are in need of dresses. We probably could have found dresses in your store if we had have had any help whatsoever. But I'm thinking a return to your store is probably not in the future for any of us. A completely disappointed possible customer!

On 5/26/22, we called the store twice & spoke with a customer service representative, in which we didn't get her name, and was told the dress wouldn't arrive before mid-end Aug.. We expressed online it said the dress was in-stock & ready to ship and was told the dresses all come from the same warehouse. My daughter asked about cancelling the order because that was going to be a tight fit with alterations & her Wedding Day on Oct 13th. We were told we couldn’t cancel for a refund because it was beyond the 7 day period in which refunds could be granted. I explained I was originally told the dress would be delivered by 05/12/22 & was concerned with alterations needed, that I haven't received the dress yet so how could the 7-day refund policy apply? I was told that was the policy, return 7 days after purchase with receipt, end of discussion & terminated the call.

On June 3, 2022, we contacted the store again, I spoke with a store manager and pleaded my case trying to yet again get this matter resolved. Once again, I was told returns are only accepted 7 days after purchase and it didn't matter that we didn't have the product, the best that she could do would be to see if she could hurry up the shipment but no guarantee. I contacted the creditor to assist with this unresolved matter, to dispute the charge. We then went to a different bridal store where we purchased another dress, which will arrive in less than two weeks and another 2 weeks for alterations. Now, only after disputing the charge, on Friday, 06/10/22 the store has called to say the dress is in. I have already purchased another dress. If there is something wrong with it, they still wouldn't address the refund, they would force me to get a store credit & I'm back to square one.

Can one assume the dress magically “coming in after disputing with the cc co” is a new dress from their warehouse or is the dirty/torn dress that remained at the store? They don’t offer refunds, they force a store credit even when you don’t have the merchandise that was paid for. You cannot return an item within 7 days, although you have a receipt & they have the money but you don’t have the merchandise. This seems to be scandalous at best. They are forcing you to stay in their store by this practice. It would be a different story if we were beyond the 7 days and had the item purchased in hand but this has to be unethical & unlawful.

So you want to give me store credit day 8 when I NEVER even received the product?? If you order online you can ship to your home & have 7 days to cancel after you RECEIVE THE PRODUCT!!! So I called to cancel. WELL it’ll take 7-12 days to receive a refund and (cash payments receive a CHECK). I asked for a email confirmation of my cancellation & there is NO SUCH THING!!! So it’s my word against yours? WHAT KIND OF COMPANY IS THIS??? Capitalizing off Brides & their families knowing this is their special day… a true meaning of a BOOTLEG COMPANY.

In the middle of COVID, I went in twice to try on the dresses and see if the wedding dress had been fixed properly and it had not. I tried to call them numerous times and they didn't answer their phone or return my call. While all of this was going on, my fiancé was going in and out of the hospital about a dozen times, my daughter was also in and out of the doctor's office and I was caretaker for both of them. Meanwhile, when I finally was able to reach someone at the Vista store in the past couple of months to see if the dresses were ready to pick up, they claimed that I abandoned the dresses (false statement) and that they had sent the dresses back to the corporate office.

I have been reaching out to corporate to resolve this issue for months... they said they'd have a manager call me back, but they have never called me back. I also drove to the store and the manager, Belinda, gave me false information and has not helped me. Now I find out from customer service at corporate (after I have repeatedly called them and never receiving a call back), that they lost my dresses and are not planning to reimburse me for close to a $1,000! I will be filing a dispute on this, but wanted to make sure that the public is aware of this atrocity! I would never recommend this company to anyone - not even an enemy - they are fraudulent and do not honor their commitments.

I purchased other items to go with my first dress and now could no longer return them because of their seven day lame policy. After choosing a new dress they tried to make me pay an additional $165.00 after they agree to price match it with the original dress. When the alterations were being done the dress was said to be to much to take in and the hem alone was going to cost $200.00. This was all new to me and my first time hearing about alteration prices. At this point I was so sorry I ever step foot into David’s Bridal and never again will I go back! The service there was completely unprofessional and very distasteful. On top of that they were also rude. I wouldn’t ever advise any bride to be to go to David’s Bridal. I tried to reach customer service and they were NO HELP AT ALL, SMH!

No apologies were ever give for this incident. This was definitely a learning experience for me. I learned that David’s Bridal doesn’t care about the happiness of their customers they have one goal in mind and that to take as much money as they can from you, period. It’s really sad! Anyway, I wished I look at the reviews for David’s Bridal before I considered shopping there because I would have never went. I see I’m not the only one who has had bad experiences there so I’m glad to know it not me just dogging the store. This business REALLY AND TRULY SUCKS!!! I don’t think they even deserve 1 ⭐️

So for my specific situation; I ordered a jacket as a treat for myself, since wedding planning is stressful! The item came and was much smaller than advertised. So I asked for an exchange for the next size up! Their refund Policy says that you don't get Shipping refunded, but I specifically asked if I return the first jacket to the store if I could avoid paying for additional postage for the returned item and exchanged item and was told yes. When I go to actually return it they charge to ship the second jacket. I went back and forth about this with customer service, and to them the conversation was about not paying return shipping. After many texts back and forth, they gave me a "one time courtesy $10 credit".

I just can't believe that a company that sells girls their special dress has a return policy that is insulting. Weddings are already expensive, but go-ahead and charge a girl $30 for something that costs $10 to ship, and probably cost less than $15 to make. The only thing I can walk away from this that makes me happy is that I didn't buy my wedding dress from them! I can't imagine what the hassle would be if something was wrong with my dress.

We all made arrangements with babysitters to go there and now we have to rearrange our lives again for them. They then kept pushing the other appointments for my bridesmaids until three days before the wedding, cutting it real close! As for my wedding gown I had to go back three times because of them and each time I went they didn’t finish the work and the work they did do messed up the dress more. They added ugly little spot flowers on my train without my permission which they said could not be removed afterwards cause it will make a hole they can’t fix so now I was stuck with those. They hemmed the chest area and took too much lace down which made it uneven so they had to reopen it to fix it properly. They added 14 buttons to hold up the train of my dress and it still was dragging on the floor.

They argued with me about getting a refund and only gave me a measly 10% when I paid the same amount as my dress plus all the gas going there 3 times just for the hemming work! The day of my wedding before even getting to the church the buttons on my sleeve and back were falling/fell off! I missed every important moment at my reception because the workers had to keep using safety pins to put my train back up because it wasn’t hemmed high enough so every time someone would step on it even a little it would rip off the buttons! There’s more details to the story but a lot to write so I end this with I don’t recommend anyone using David’s Bridal especially in Westbury, Long Island, NY!

I should not have done that. The store called me, yesterday, to let me know that the dress was in. I picked it up and took it to my sister. The difference between the dress in the store and the dress we got was incredible. She tried it on and the cut was poor--the dress was too tight across the hip and back...I had a hard time pulling up the zipper. The shoulders drooped enough to notice and there was a pooch from too much garment in the stomach. I even tried on the dress myself, and the fit on me was also bad (even though I already knew it would be, since--again--my sister is smaller than I).

The store will not give me a refund, despite the fact that the dress was made poorly--an issue caused by them, not me. The clerk told me that they could issue me a merchandise credit, so did the customer rep with whom I spoke today. However, there is nothing else, from that store I want, but I have everything else I need. I'm really irritated, and do not recommend this store.

I really saw nothing that actually wowed me and then I finally found one dress not necessary that I like but the style I was going for .... wasn't in my size. I found a second one. It too wasn't in my size. I found 2 more....Finally my size or at least that's what they said. One was the other 4x bigger than I needed. It was a lady that was there trying on dress when I got there that was still there. When I started she was offered veils and accessories....not me. I will never go to that location again and it's really put a nasty taste in my mouth about David's Bridal as a whole. Now I understand what my friends were talking about....That 1 thing we all have in common....not that we do or don't have money but we are **! Never again! Absolutely never!!!!