David's Bridal Reviews

Was over a week late, called customer service. Couldn't speak to anyone, had to text.... Said it would be overnighted, was not... Next week took over 2 hours and still no response, next day they said they did not see anything about it being overnighted. Was more than happy to cancel my order but no action to keep me as a customer.

BE AWARE! They say you have 7 days to return. My daughter changed her venue so she changed her dress. We bought a veil Saturday 9/7. We went to return it Saturday 9/14 and they said she could not return because it had been EIGHT DAYS??? This was a $200 veil, which is a lot of money. I just worry this may happen to someone with a $1,000 dress. The manager was SOOOO RUDEEEE about it as well. I wish I could upload photos. She BOLDLY highlighted the 7 day return policy on every receipt we had that day. I’m not sure what calendar they use but my entire 50 years on this planet a week from Saturday is Saturday.??

I went to David’s Bridal today, mother of the bride. Not one person would help me at all. There was only 2 of us in the store and my husband had to be the one who went and got dresses for me and help me! Not one person offered to assist tho there were 3 or 4 people working in the store. No mirrors in the dressing rooms so I couldn’t tell how to put the dress on!!! It was ridiculous!!! David’s of bridal of deptford New Jersey needs new employees.

Recently purchased and returned a gown. Measurements of my daughter were taken to ensure proper fit, but I was not informed that height measurements were not included, nor were length alterations discussed prior to purchase. Upon receiving the dress, it was way too long and then alterations were discussed-another-$300- NO THANKS! I was informed that all dresses are made super long and will only fit super tall women. The average woman is not super tall, so this is definitely a setup to get you to spend additional money!

Just awful. Brought in my bridal party to David’s Bridal in North Charleston, SC with an appointment. The consultant was distracted and running off repeatedly to help people who didn’t have an appointment. We fell in love with a dress only to find out later that it didn’t come in my color or any acceptable color. It is clearance online so it’s available in limited quantities, but a month later it is still on the regular rack in the store when there are only a few colors available in a few very large sizes.

I purchased my daughter’s wedding dress at the David’s bridal on Lenexa, KS on Feb 7, 2024. She just received it in mail Tuesday of this past week. We got the wrong color dress. It is cocoa on top and ivory. We had no idea the dress came in different colors considering the dress she tried on was ivory and nude and that’s what she fell in love with and what we thought we ordered. Not only that the consultant didn’t listen to budget she asked me to stay in which was $1,000 she brought a $1,699 dress which is one my daughter fell in love with.

I had my bridal appointment today. I was very disappointed and discouraged. Many of the dresses I liked I was told were not available to try on. The dresses I did try on were all the wrong size and the girl who was supposed to be helping me was well not much help. I was told some alterations could be made to the dresses but was never told how or what exactly could be done to help the fits and create what I want. I felt very unheard, very pushed aside and rushed at the same time. I ended up leaving upset and going to a local shop with much higher prices and being treated how I would have expected from your shop. I will not refer anyone to David's Bridal! Horrible customer service!

I ordered a Chiffon and lace empire waist gown on 17 April 2024, paid $124.57 for it. I received the email confirmation and I was supposed to receive the order on 24 April 2024. When I did not receive the order by 27 April, 2024, I called the 1-844-400-3222 number and got prompted to press 4 for online order status - the phone would ring several times and then click off. I tried this several times without any luck. I did not choose the text message option. I tried calling for order status again on 1 May 2024, dialing the same phone number and chose to get redirected to the text message option, where we text to 38201. I got a response immediately. The prompt wanted my full name, email address and order number. The text reply I got was "Your order will be shipped 24 April 2024".

This company is the worst! Their customer service is ridiculous! I tried to call several times 'cause I would like to speak to an actual person and it keeps telling me I have to send a Text message and then when I do that I wait hours or days before I hear back and Have no idea if it is a real person I am talking to. I tried the online chat and same thing. A real person told me I had to send a text to get my issue resolved! I do not want to text, I want a real person.

I purchased a veil from David’s Bridal before I received my dress. When my dress came 2 weeks later, I realized my veil would not match my dress. The veil is still new in the box with tags. David’s Bridal told me I have only 7 days to return this veil. They would not work with me at all. So now I have a brand new veil I cannot wear.

I went to David’s Bridal in Monroeville, PA to purchase a mother of the groom dress. No one was friendly except the woman who checked me into a fitting room but I liked the dress and bought. Unfortunately I accidentally forgot the dress a week later for my son’s out of town wedding. Fortunately the Davids Bridal in Springhill, VA was very helpful and found the exact dress and size of the one I forgot and held it until I could come in for it.

Having to provide 1 star is more than this experience was worth. We went to David's Bridal shop at Trainyards in Ottawa on Saturday. It was such a disappointing experience. Shopping for a wedding should be a fairy tale experience which it was not. First off the space allowed for each bride is so limited you cannot get the effect of the gown.

I ordered online. Veil, head comb/piece and dress for a micro wedding. Dress was damaged and just thrown in the outer plastic bag. They refunded me for that no problem. BUT—I returned the veil and headpiece unopened and together. They refunded only the veil and not the headpiece. It’s been a huge time consuming problem and over six weeks to try get the refund for the headpiece and never did. Customer service is only available via text and takes up to 24 hours. I’ve had to text, wait, then be sent to another rep for additional time each time (about 4-6 times) to try and get this resolved. It’s taken over a month and a half and I still don’t have the refund. If they respond while you’re busy or at work and you don’t respond quick enough, they restart the whole case. I won’t recommend this company or do business with this company again.

I am housebound due to stage 4 cancer and forced to order a Mother of the Bride gown online, which is stressful enough without the disgraceful customer service David's Bridal doles out. I finally found what appeared to be a gorgeous gown, ordered it and paid for it online. One week later, I get an email saying, "Your Order Was Cancelled. Due to overwhelming online response to our sale, our computer system was overloaded and therefore, your order was cancelled." I really felt like crying at that news. I responded to the sender, stating my circumstances, and that I felt the order should be honored. She wrote back saying she was sorry to add to my stress, that someone by the name of Jane would reach out to me shortly to help me find the perfect gown. 2 weeks later, no word from anybody! And no response to my email either.

When I started the return processes, the day I received the shoes, I was told the system was down and the person couldn’t processes my return. When I responded, I was told my return was initiated and the return information would be emailed to me. After a few hours I didn’t receive the info and I was told it could take up to 24 hrs. That was 2 weeks ago and the person is yet to respond to my 3 follow up emails.

This company single-handedly ruined my wedding not only did I not get my wedding dress. I was strong along for days by the associates promising it would be delivered and it never was. They never even had it in the facility. This company went bankrupt for a reason they need to be completely shut down for the emotional damages that they’re doing to their customers. This company needs to be shut down, as well as legal action needs to be taken against them for all the emotional damages that they are costing their customers. Disgusting unprofessional company.

I purchased my wedding dress and an appointment was made for a fitting. I just went and it really only needed minor adjustments. Straps shortened, hem, bustle. This is a very simple beach style dress. They told me it would be 417 for alterations! The dress was only 500! They should be more up front with the over inflated prices they charge for this service. I now have to pay it as I’m down to a month until the wedding. I feel duped as they use this to charge over inflated prices. Just make sure to ask prices. A private seamstress would have been way less.

My wedding dress experience wasn't the best since the lady who was in charge of me was not happy to take care of me. She told me fat between the line (I am size 6 and she brought me dresses size 12). My daughter and my 2 best friends went with me and regardless the not that nice lady, we made the most of it. I don't know if at the end my friend talked to the lady but she was a little nice at the end. We picked the dress but they only have the sample so we ordered and we were told to pick it up on 12/9/23. They called me on 11/22 that they already had the dress and if I wanted them to send it home and I thought sure..why not.

I recently went with my future daughter-in-law to purchase her dress at David's Bridal in Lubbock. The staff was kind. She absolutely fell in love with the dress. The dress was purchased on October 7. On that same day, the alterations were pinned and the cost for alterations paid. We left extremely happy as we were able to find a dress for the January wedding. Her pickup date was scheduled for Monday November 6th at 10am. On November 2nd, I called the store to explain that she was moving on November 4th because her new job was beginning on Monday November 6th so she would not be able to pick up at the scheduled time. The store said they could arrange for her to pick up on Saturday November 4th but there would be a rush fee for pickup since it was within three weeks.

I know it's cliché but if I could give this company -10 stars, I would. In short; I purchased a dress for a wedding, wedding was called off, no longer need the dress or anything else from them but they're refusing to take the dress back for a refund. Dress is unworn, unaltered, and the tags are still on it. It can 100% be put back on the rack for resale but instead they're forcing an exchange. Again, I don't need the dress or anything else this store sells so an exchange for what, I have no idea. I contacted the BBB and the company is still refusing to offer a refund. This company gives the absolute worst customer service in the retail industry, hands down. They care nothing about the customer and they care nothing about their horrible reviews all over the internet. It's no wonder they're going under. I'm telling every bride I know to steer clear of these thieves. Once they get their money they wash their hands of you.

On approx 11/8/22, with an anticipated budget of $300, I picked and purchased a wedding dress from David's Bridal for $600. They ordered me a size 10. We (myself, my daughter and two friends, repeatedly told them that I needed a smaller dress. The dress I tried on was a 12, I was currently wearing a size 8 (about 145 lbs at that time) and losing weight. I have MS and my steroid treatment from a relapse resulted in a weight gain of 40+ pounds, and we clearly explained that the weight would fall off and the employees and head seamstress insisted that I purchase a size 10 and if it needed to be exchanged when it was delivered (anticipated delivery was February 2023), I could do that.

I still can’t believe it! From the time we entered the Wilmington, NC store until we left we were never greeted, acknowledged or assisted. I helped my granddaughter pick out and try on 6-7 dresses. Zero help from anyone! We were the only customers in the store at the time. The young lady stayed sitting at the front desk. As we were leaving we stopped to look at dress displayed right behind the desk and still no engagement from store employee. We left and went to a bridal boutique nearby and had an amazingly positive, happy experience and purchased a dress (as it should be). Not sure how David's Bridal is staying in business with this lack of customer service!

My bridesmaid dress is unbearable. Ordered a size larger for more coverage. I was embarrassed just standing in alterations. I didn't even show my sister the photos as it was awful! I looked like I was trying to advertise my cleavage. I would NEVER wear this gown in public. The fact that I spent over $400 on my MOH dress that is going directly into the garbage explains why so many David's Bridal are closing. I had to run out and find a replacement dress for my sister's wedding. Now I'm out almost $600! I don't understand how they think this is acceptable. I am mortified and trust me when I say, I am not shy and this dress made me blush! Be careful with what you purchase. They just don't care!

Overall experience was once you purchase the dress. You are no longer their first priority. David’s bridals return policy is subpar. They really do not care about their customers or their satisfaction.

I ordered my dress back in December and they lost it so much and kept telling me different stories about where it was. I got it very end of March (but barely). I contacted customer service so many times and they refused to do a thing for me. They kept telling me that it was in in store order and that I had to deal with the store. I kept having to go down to the store in person many times and they could not even find my dress.

Corinna or Karina @ Brea CA was very rude to us on 2.24.23. She was not happy when we asked questions because we wanted to make sure the gown will be ready before we leave for Texas to for the wedding. She said something like I should pay first before we could schedule an appointment for the alterations. I would not go to David's Bridal if we could not afford to pay. In fact, I was ready to pay but we just wanted to clarify they would have the gown ready as promised.

Sanabelle, the wonderful hostess at David's Bridal in Orland Park, IL made this a totally memorable experience in the best of ways. She was there for me, on the spot. Helped me with dresses, gave honest critiques. Stayed with me throughout the whole "ordeal" of trying different dresses, etc. I bought my dress here. This was my 3rd David's Bridal in the Chicagoland area, and not to take away from the others that helped me at the other stores, I'm just saying that Sanabelle was exceptional. Thank you!!

On 2/2/23 my daughter who is the bride to be and her maid-of honor and myself had a scheduled appointment for bridesmaid dress shopping. For starters my daughter is a size 8 and her maid of honor is a 2-4. This was truly an unbelievably offensive and insulting experience for the bride. The “stylist”, who was rude, disheveled and interruptive greeted us and told us how to pick out dresses and what dressing room to go to. After we selected our own dresses, we went back to try them on. All 3 were tried on by the bridesmaid. This “stylist” came back to us and sat down in the chair and went on about how hungry she was and must be PMS’ing!!!! How disgusting and unprofessional!!! My daughter explained to her that she picked out a maid of honor dress but needed other dresses to be more conservative to allow for the fuller figured bridesmaids to be comfortable.

I ordered a bridesmaid's dress from David's Bridal and since I was a "new" customer, I received a 10% discount, and then I signed up for their emails, so I received another 10% discount. I think it saved me around $30-$35 total. I had to pay $15 for shipping. When I received the dress, it was too small. I talked with customer service and they said they could exchange it... EXCEPT... I would lose the 20% discount and I would have to pay $12.50 to ship it back and another $15 to ship the new dress out. On top of the $15 I originally paid. So... just to EXCHANGE the dress I would be spending an additional $60 (ish)! To EXCHANGE it!

My niece had her first appt to look at wedding dresses and they were late, no one helped her hunt for dresses, didn't ask what kind she was looking for, barely pointed us in the right direction. Finely showed us to a dressing room and acted like we were keeping her from something else. The manager went to do her paperwork and was no help. More people came in without an appt and got more help than we did. The whole experience was horrible and upset my niece...