Zicasso Reviews

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About Zicasso

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Zicasso offers custom-designed itineraries for vacations, matching travelers with specialists based on their preferences. Users benefit from tailored travel experiences, detailed planning and personalized service for unique journeys.

Pros
  • Personalized travel planning
  • High-quality service and support
Cons
  • Occasional communication issues
  • High costs for some services

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Zicasso Reviews

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    How do I know I can trust these reviews about Zicasso?
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    Page 1 Reviews 0 - 5
    Staff

    Reviewed May 30, 2026

    I was impressed with the process that Zicasso provides. The agent that I chose was there for me anytime I needed help at home or abroad. All the drivers and guides were so friendly and knowledgeable, we felt so taken care of the whole time. If you really want a memorable and first-class experience, book your trip here.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 18, 2026

    We had an excellent experience with Zicasso in Turkey. We were connected with Travel Refinery through Zicasso. It was obvious "hospitality" is important to the Turkish culture. We appreciated our English speaking guides every step of the way. Everyone's communication ensured we knew where to meet when, and what to expect. Derya, from Travel Refinery, listened carefully to what was important to us, and designed our trip accordingly. We had 3 very full days in Istanbul, before visiting Cappadocia, then Izmir/Ephesus. In Cappadocia and Izmir, we were able to relax some while experiencing everything we hoped to experience. The pacing of the trip was perfect for us.

    The attention to detail was superb. There were fun surprises as hotel check-ins and communication remained strong. But the best part, was the guides. Although each of our 3 guides have been guiding for decades, their enthusiasm made us feel as if it were their first time sharing the beauty and history of Turkey. They made us feel comfortable asking anything, discussing anything, trying anything. While we didn't meet the office staff face-to-face, we knew they were there to promptly answer any questions before and during our trip. We highly recommend Zicasso and Travel Refinery in Turkey!! (We also recommend visiting Turkey, a beautiful, historic, clean and safe country.)

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      Staff

      Reviewed April 28, 2026

      We were very pleased with our experience with Zicasso. The entire process was simple, seamless, and we worked with our responsive agent to create the perfect trip for my husband and me. I will certainly use Zicasso again in the future.

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      Staff

      Reviewed April 9, 2026

      My cousin and I took a great 18-day trip to New Zealand and Australia via Zicasso. Every aspect of the trip was arranged, including transportation to and from airports, all flights, accommodations and day outings. It was all very seamless and the accommodations and tours were excellent, with only one exception as far as hotels - lack of adequate lighting and dryer that didn't completely dry clothes. Minor thing in the big picture. I'll definitely recommend Zicasso to others.

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      Customer ServiceStaffRatesTransparencyTimeliness

      Reviewed March 11, 2026

      We just got back from 26 days in India. We could not have chosen a better travel company. Target Tours in Delhi India was a perfect blend of famous sites, historic places, cultural interactions, and opportunities for relaxation. We dealt with Nitish **, who organized our itinerary. We connected through WhatsApp and by email. If we ever had any question about the proposed itinerary, or we wanted to make a change, he immediately got back to us the next day. He was able to choose excellent hotels. At nearly every hotel we were greeted with Indian hospitality on arrival. Our accommodations were very comfortable and clean.

      When we arrived in India we were greeted by Target representatives, and when we had a problem due to a snow delay, they were able to handle it. We also met Manish Sharma, who guide us every step of the way once we got to India. He provided daily updates on our itinerary as well as copies of any documents we needed such as boarding passes for our air in India. The guides hired by Target were very knowledgeable and had interesting information to share with us. They spoke excellent English.

      Our drivers always arrived on time with clean cars. They were very safe drivers, which says a lot once you've seen traffic in India. Target Tours was better able to address our needs because they are actually located in Delhi. We had only a few problems which were immediately addressed and a solution offered. We were glad we chose Target Tours because they were very flexible even from the beginning stages of planning our trip. We most definitely will recommend them to our own friends and family who wish to journey to India.

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      Punctuality & Speed

      Reviewed June 4, 2026

      Absolutely had a wonderful experience. From early stages of planning our trip to communicating while in Italy/Greece. I would 💯 recommend!!

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      Customer ServicePriceRefunds & PayoutsStaff

      Reviewed June 1, 2026

      A friend and I had an agent we got via Zicasso plan a 16 day trip to Chile. The agent outsourced the tour planning (except for hotel reservations) to another agency. In Chile. We had a number of poor experiences with with no efforts to offer us alternatives or do-overs. Several times out activity did not match the description and the was a lesser experience. We felt that we paid too many people commissions instead of using our budget on us. I had a lengthy discussion with a customer series person from Zicasso who seemed sympathetic and said she would get back to us with a proposed resolution.

      After several weeks they got back to me and asked if we had each gotten a check for $150 from our travel agent. We had. This had been sent as a goodwill gesture prior to the conversation with the Zicasso rep. It is to be the entire “resolution”! A 2% refund for our problems and the agent’s incompetence and lack of follow-through! This was our second and last trip using Zicasso. After clearly detailed issues they did not stand behind their product. We will never use them again.

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      Staff

      Reviewed May 13, 2026

      I had an excellent experience working with Zicasso. They connected me a travel agent who was perfectly matched for my needs. I will definitely use them again. Their process and platform were both excellent.

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      Contract & Terms

      Reviewed May 12, 2026

      We loved our trip with Zicasso. They were hands-on and we never felt we were alone while traveling. All our arrangements were great and tailored to us specifically.

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      Staff

      Reviewed Feb. 5, 2026

      Zicasso helped us find a great travel agency that planned a perfect, two-week, 30th wedding anniversary trip to New Zealand. The experience was amazing—every day held something new and exciting—and yet we were completely relaxed knowing that everything had been coordinated for us.

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      Zicasso author review by Jessica Kaplan

      Zicasso partners with multiple travel agencies that specialize in specific styles of trips or destinations and puts agencies together with travelers. Founded in 2006, by two world travelers, Zicasso serves the luxury travel market from its headquarters in Mountain View, California.

      • Regional specialists compete to plan trips: Clients receive unique travel opportunities, and agencies compete to get the clients' business, providing the client with perks and greater savings.

      • Ease of booking: The agency selected arranges the details of the trip and handles booking everything for clients.

      • Prescreened agencies: Agencies partnering with Zicasso are pre-screened to ensure quality standards are met every time.

      • Custom itinerary design: Zicasso puts travelers together with an agent that works directly with them to fine tune their itinerary, creating an ideal vacation. In addition, that same agency is available 24/7 during the trip in case there are any problems along the way.

      • No Zicasso fees for travelers: Travelers are not charged for using Zicasso, though travel agencies may charge travelers their normal fees.

      by Jessica Kaplan Contributing Writer

      Jessica Kaplan is a freelance editor and writer who contributes and updates articles for ConsumerAffairs. She writes lifestyle content across several publications, including Reader's Digest and Taste of Home. Jessica's specialty is covering trends content, and she has a particular passion for travel and food news.

      Zicasso Company Information

      Company Name:
      Zicasso
      Year Founded:
      2006
      Address:
      1580 W El Camino Real #12
      City:
      Mountain View
      State/Province:
      CA
      Postal Code:
      94040
      Country:
      United States
      Website:
      www.zicasso.com