Overall Satisfaction Rating
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 12 reviews that contain star ratings


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12 Zicasso Consumer Reviews and Complaints

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Rated with 5 stars
Verified Reviewer
Original review: Oct. 15, 2018

My husband and I wanted a special trip for our 30th wedding anniversary and Zicasso did not disappoint! They matched us with travel specialists in Egypt and Greece and we had the trip of a lifetime. Cairo, Luxor, Santorini and Athens. Everything was so perfect and seamless. I don't know how we will ever travel again without Zicasso! 5 stars all the way!

2 people found this review helpful
Rated with 5 stars
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Verified Reviewer
Original review: Oct. 11, 2018

We have used Zicasso for our bespoken holidays three times now for European travel. Each time they inquired what we were looking for on our holiday and each time matched our desire with excellent 5 Star results. Highly recommended!

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Rated with 5 stars
Verified Reviewer
Original review: Sept. 22, 2018

Zicasso put us in touch with our tour director Mario ** of Bellarome Italian Vacations who designed a trip suitable for our party of six senior citizens. New comfortable Mercedes vans with excellent drivers were promptly available for our needs. We were never stressed with luggage handling. In the Siena area Mario arranged for us to stay at a 12th century family owned castle known as Quattro Torra, an exciting and comfortable experience. The owner in turn accommodated us at his restaurant, Pietre Vive, where we had delicious meals and friendly service.

The guides at Florence, Siena, and Cinque Terre were as good as we've ever had in our over 25 tours around the world. The hiking trails in Cinque Terre are peppered with opportunities for 80 year olds to suffer falls, but our guide was always at hand making sure we successfully managed them. Clearly this most satisfying journey was made possible by Mario's recommendations and attention to detail. In between these major events, Mario set up Wine tastings and truffle hunting.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 23, 2017

Just wanted to share the good news about these guys. Super professional and their travel specialists listen to ensure you have the best trip of your lifetime. For our recent Ireland trip we were able to book a castle to accommodate a large group of our family (who were flying in from various parts of the world) and we were also picked up in private vehicles from the airport. All the tours were great and one of the most memorable stops was the Cliffs of Moher.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 23, 2017

Before learning about Zicasso I didn't know there was a such a thing as a custom private tour. With Zicasso you get to customize your itinerary based on your interests, budget, etc. and we were so happy with our trip to Italy (Rome and Tuscany). All the accommodations, activities were just right and the tour guides were friendly and knowledgeable. Will use them again for our next family trip.

15 people found this review helpful
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Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: March 9, 2017

I am in the market for a travel agent to help plan a trip to Germany this summer (2017). Thus, I took the time to write a detailed explanation of what my husband and I are looking for during a 2 1/2 week stay and submitted it to Zicasso. After a few days I received a letter saying none of their travel partners could help us. WHAT?! Their website clearly indicates travel agents plan trips for clients in Germany regularly. If it was simply a matter of money, we were ready to spend more. Indeed, their site asks you for a range and I didn't even choose the lowest range. So if not money, then what?! We've been left high and dry without any indication as to why and we would NEVER recommend such a company to anyone!

35 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Sept. 17, 2016

The company had a large amount of options available for choosing the tour that you are interested in. We were able to see exactly what we wanted to see! We were busy every day, and they crammed the day with activities! It was nice to be able to sit back and let them do all the worrying and arranging for once. I would absolutely recommend that someone use this company for a tour. We had a really good time and the company is completely professional and worth every cent. The prices were just right for these tours. Everything is rolled into one price, so you don't get hit by any surprises after the tour is over. I highly recommend them.

11 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Sept. 13, 2016

A visit to the China wall was something I will never forget. I will always recommend this trip to people every time I can. Is a place to visit in the world. Everything that was in my itinerary was always on time never late for any of my tours. I will used the same company for next trip to China. I was very surprise with the service I receive while I took this trip. The people were very friendly as always and during my stay in the trip. The price I pay was very well worth it because my experience was amazing and I will never forget about in my whole life. The food was spectacular and delicious.

7 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Sept. 12, 2016

The service is very accessible and a good way to spend your time. It has a lot to offer and can make a trip more memorable. The overall brand is excellent. The tour itinerary of Zicasso included plenty of different types of events. The service was needed and a very reliable source of a way to spend your time. Having the service available to take was a great way to determine which and how a tour would take. The great thing about having the service ready was awesome. The overall value was very economical. A good way to spend your money and time. The entertainment aspects of the whole procedure was excellent.

7 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Sept. 9, 2016

Zicasso matched us with fantastic travel agencies who were able to make our vacation even better than anticipated. Zicasso has a network of amazing agencies who all excel in their field. We will not hesitate to use their service again! Zicasso took the stress out of finding a reputable travel agency that specialized in our kind of vacations and saved countless hours I would have spent myself online reading individual reviews and testimonies for individual agencies.

Zicasso gave me a huge headstart by finding agencies that knew exactly where I wanted to go, what hotels to stay in, what I wanted to see and were able to work with the exact type of budget I had in mind. Couldn't be more pleased with tour companies and the tours they recommended and the tour guides. Recommended Z. to friends who are using their referrals. Also they are helpful with any problems that might arise.

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6 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Sept. 6, 2016

I'm favorable. Great service and products. I like a lot. I'm very interested. They have absolute tour itinerary and also have good & knowledgeable guide. They provide more details via itinerary. If I see the itinerary itself I can understand everything. I'm very satisfied because of this. All food and beverages are very satisfactory and also have comfort and very emotive. Overall very nice. My whole family get satisfied. They provided good values and provide such good things. The value of the whole package is affordable & enjoyable. Our whole family enjoyed this.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 5, 2016

The tour covered much of the country of China and we have recommended the tour to all our friends and family for the future types of tours. They took us to the north, the south, the middle and the east and west parts of China during the tour that lasted two full weeks. Our friends and family are planning to take this tour also. This China tour was considered to be very valued and time well spent. We are also planning to take the same tour again within the next few years.

5 people found this review helpful
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Zicasso expert review by ConsumerAffairs

Zicasso partners with top travel agencies that specialize in specific styles of trips or destinations and puts agencies together with travelers. Founded in 2006, by two world travelers, Zicasso serves the luxury travel market from its headquarters in Mountain View, California.

  • Regional specialists compete to plan trips: Clients receive unique travel opportunities, and agencies compete to get the clients' business, providing the client with perks and greater savings.

  • Ease of booking: The agency selected arranges the details of the trip and handles booking everything for clients.

  • Prescreened agencies: Agencies partnering with Zicasso are pre-screened to ensure quality standards are met every time.

  • Custom itinerary design: Zicasso puts travelers together with an agent that works directly with them to fine tune their itinerary, creating an ideal vacation. In addition, that same agency is available 24/7 during the trip in case there are any problems along the way.

  • No Zicasso fees for travelers: Travelers are not charged for using Zicasso, though travel agencies may charge travelers their normal fees.

  • Best for: Zicasso is best for individuals in search of unique travel destinations and experiences.

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ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Zicasso Company Information

Company Name:
Year Founded:
1580 W El Camino Real #12
Mountain View
Postal Code:
United States
(650) 395-8890
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