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Zicasso Reviews

4.9
361 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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About Zicasso

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Zicasso offers custom-designed itineraries for vacations, matching travelers with specialists based on their preferences. Users benefit from tailored travel experiences, detailed planning and personalized service for unique journeys.

Visit www.zicasso.com
Pros
  • Personalized travel planning
  • High-quality service and support
Cons
  • Occasional communication issues
  • High costs for some services

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Zicasso Reviews

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    Page 1 Reviews 0 - 35
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    Staff

    Reviewed Oct. 14, 2026

    We were celebrating our 70/40. 70 years on this earth and 40 married. Athens was a great way to start with the tour to the Acropolis! September was the perfect month to go! Less crowds and the Woo Suites was wonderful and in a great location! Crete was a beautiful island with a lot of history and the beautiful Seaside Resort. We enjoyed the ferry ride to explore the cliffs of Santorini. Enjoying breakfast outdoors on the side of a cliff was as amazing as watching the sunset that night! We had a wonderful and memorable time and we thank our planner for putting it all together beautifully!

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    StaffRates

    Reviewed Oct. 13, 2026

    We cannot say enough wonderful things about our experience with Zicasso! From the very beginning, the process was seamless, personalized, and incredibly well organized. Zicasso connected us with a fantastic travel specialist who helped bring our dream vacation to Spain to life, and the entire experience exceeded our expectations!

    We wanted a trip that combined luxury, romance, relaxation, incredible food, and unforgettable experiences, and that is exactly what we received! From the beautiful accommodations to the thoughtfully curated activities and excursions, every destination offered something special. We were able to explore the beauty of Spain, immerse ourselves in the culture, enjoy amazing culinary experiences, and create memories that we will cherish for years to come.

    What impressed us most was how effortless the entire experience felt. Planning an international trip with multiple destinations can be overwhelming, but having a knowledgeable travel professional coordinate the details allowed us to truly relax and enjoy our vacation. The itinerary was thoughtfully designed to reflect our interests while still allowing us the flexibility to explore and enjoy time together. This was an especially meaningful trip as we were celebrating our birthdays, and Zicasso helped make the occasion truly unforgettable!

    We are incredibly grateful for the exceptional service, attention to detail, and care that went into planning our vacation. We would absolutely use Zicasso again for future international travels and wholeheartedly recommend them to anyone looking for a personalized, luxurious, and stress-free travel experience. **Five stars simply aren't enough! Thank you, Zicasso, for helping us create such beautiful memories in Spain!

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      Staff

      Reviewed Oct. 13, 2026

      Our trip to France was an exceptional experience from start to finish. Every detail was thoughtfully planned, from knowledgeable guides and excellent drivers to unforgettable tours, gourmet dining, and wonderful wine tastings. The attention to detail and personalized service made the journey truly special and seamless. We couldn’t have asked for a better experience and look forward to traveling this way again!

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      Staff

      Reviewed Sept. 18, 2026

      Through Zicasso, I was able to experience my dream vacation. My agent was able to take my thoughts and craft an experience of a lifetime. All my grandparents were born in Portugal and it has been my dream to visit the country. It was my 70th birthday gift and I traveled with my wife and 4 friends. Zicasso’s agent provided me with top notch guides and drivers. I would recommend Zicasso to others and will use them again in the future.

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      PriceStaffRates

      Reviewed July 23, 2026

      From initial inquiry to stepping on the plane to return home, the experience was top notch! Every detail was meticulously planned and executed. We had to think of nothing except what we wanted to eat for dinner. The itinerary was tailored exactly to our wants and needs. We chose a combo of active and historical tours. The hotels were beautiful and unique. The countries we visited were amazing. The guides were informative and professional, but real, too! You cannot go wrong, AND the price was within our budget.

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      Reviewed Oct. 20, 2026

      Zicasso was very attentive to our needs and requests in planning our trip to Greece! I would highly recommend them to anyone who loves traveling.

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      Reviewed Oct. 19, 2026

      Had an exceptional experience on our well planned travel to Puglia. We are luxury travelers and are quite picky when it comes to our itinerary however we were blown away from start to finish. We loved the excursions and dining experiences. The hotels were also more than expected. Highly recommend and we would definitely use again for future travel.

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      Staff

      Reviewed Oct. 19, 2026

      Thank you, Zicasso, for orchestrating our dream trip to Italy! From our first contact, every detail of planning the trip was handled with professionalism and attention to detail. We came home with many beautiful memories of this unforgettable experience. Will definitely reach out to you again for future travel needs!

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      Staff

      Reviewed Oct. 17, 2026

      Zicasso was everything it was built up to me to be. Professional, experienced, timely, and persistent in fulfilling my requests for the perfect holiday. I just loved it and will definitely use their services again.

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      Customer ServiceStaff

      Reviewed Oct. 16, 2026

      Excellent customer service. Trip, itinerary and staff exceeded expectations.

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      Staff

      Reviewed Oct. 15, 2026

      Zicasso paired me with several agents who were all amazing. They were all so great it made it very difficult to choose one or the other. Ultimately we narrowed it down and had the trip of our dreams.

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      Staff

      Reviewed Oct. 14, 2026

      We had a wonderful trip to Italy, seeing Florence, Tuscany, Pompeii, Amalfi, and Rome. We saw so much history. Wine tasting, cooking class, David, the Vatican. An amazing trip!

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      Staff

      Reviewed Sept. 29, 2026

      Ziccaso offered a seamless adventure for us which allowed us to be completely at ease and comfortable with our daily itineraries. Our guides were top-notch, engaging us with countless history and cultural stories, we learned so much with each of our 6 guides.

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      PriceStaffRates

      Reviewed July 3, 2026

      I had a wonderful experience using Zicasso. The fact that that they align you with multiple agents really appealed to me. I was able to connect with two different agents and get their feedback and choose which agent I preferred. I loved the fact that I could receive multiple itineraries and price estimates. All in all a great experience. I will definitely use Zicasso again.

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      Customer ServiceStaff

      Reviewed June 21, 2026

      We used Zicasso for our trip to Greece in 2025 and our trip to Italy in 2026. We definitely will continue to use Zicasso for our trips. The travel agents we worked with in both instances were fabulous. It was so nice having a travel agent from the country we were visiting. It made for more timely and knowledgeable responses.

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      PriceStaff

      Reviewed June 16, 2026

      The Zicasso customer care team was very helpful and responsive throughout the planning process. They matched me with 2 extraordinary travel agents to provide quotes. I felt confident every step of the way that my friends and I were in good hands. I have recommended Zicasso to several of my friends who are looking to plan upcoming trips. I also plan to utilize Zicasso for my future vacations.

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      Punctuality & Speed

      Reviewed June 4, 2026

      Absolutely had a wonderful experience. From early stages of planning our trip to communicating while in Italy/Greece. I would 💯 recommend!!

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      Customer ServicePriceRefunds & PayoutsStaff

      Reviewed June 1, 2026

      A friend and I had an agent we got via Zicasso plan a 16 day trip to Chile. The agent outsourced the tour planning (except for hotel reservations) to another agency. In Chile. We had a number of poor experiences with with no efforts to offer us alternatives or do-overs. Several times out activity did not match the description and the was a lesser experience. We felt that we paid too many people commissions instead of using our budget on us. I had a lengthy discussion with a customer series person from Zicasso who seemed sympathetic and said she would get back to us with a proposed resolution.

      After several weeks they got back to me and asked if we had each gotten a check for $150 from our travel agent. We had. This had been sent as a goodwill gesture prior to the conversation with the Zicasso rep. It is to be the entire “resolution”! A 2% refund for our problems and the agent’s incompetence and lack of follow-through! This was our second and last trip using Zicasso. After clearly detailed issues they did not stand behind their product. We will never use them again.

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      Staff

      Reviewed May 30, 2026

      I was impressed with the process that Zicasso provides. The agent that I chose was there for me anytime I needed help at home or abroad. All the drivers and guides were so friendly and knowledgeable, we felt so taken care of the whole time. If you really want a memorable and first-class experience, book your trip here.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed May 18, 2026

      We had an excellent experience with Zicasso in Turkey. We were connected with Travel Refinery through Zicasso. It was obvious "hospitality" is important to the Turkish culture. We appreciated our English speaking guides every step of the way. Everyone's communication ensured we knew where to meet when, and what to expect. Derya, from Travel Refinery, listened carefully to what was important to us, and designed our trip accordingly. We had 3 very full days in Istanbul, before visiting Cappadocia, then Izmir/Ephesus. In Cappadocia and Izmir, we were able to relax some while experiencing everything we hoped to experience. The pacing of the trip was perfect for us.

      The attention to detail was superb. There were fun surprises as hotel check-ins and communication remained strong. But the best part, was the guides. Although each of our 3 guides have been guiding for decades, their enthusiasm made us feel as if it were their first time sharing the beauty and history of Turkey. They made us feel comfortable asking anything, discussing anything, trying anything. While we didn't meet the office staff face-to-face, we knew they were there to promptly answer any questions before and during our trip. We highly recommend Zicasso and Travel Refinery in Turkey!! (We also recommend visiting Turkey, a beautiful, historic, clean and safe country.)

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      Staff

      Reviewed May 13, 2026

      I had an excellent experience working with Zicasso. They connected me a travel agent who was perfectly matched for my needs. I will definitely use them again. Their process and platform were both excellent.

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      Contract & Terms

      Reviewed May 12, 2026

      We loved our trip with Zicasso. They were hands-on and we never felt we were alone while traveling. All our arrangements were great and tailored to us specifically.

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      Staff

      Reviewed April 28, 2026

      We were very pleased with our experience with Zicasso. The entire process was simple, seamless, and we worked with our responsive agent to create the perfect trip for my husband and me. I will certainly use Zicasso again in the future.

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      Staff

      Reviewed April 9, 2026

      My cousin and I took a great 18-day trip to New Zealand and Australia via Zicasso. Every aspect of the trip was arranged, including transportation to and from airports, all flights, accommodations and day outings. It was all very seamless and the accommodations and tours were excellent, with only one exception as far as hotels - lack of adequate lighting and dryer that didn't completely dry clothes. Minor thing in the big picture. I'll definitely recommend Zicasso to others.

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      Customer ServiceStaffRatesTransparencyTimeliness

      Reviewed March 11, 2026

      We just got back from 26 days in India. We could not have chosen a better travel company. Target Tours in Delhi India was a perfect blend of famous sites, historic places, cultural interactions, and opportunities for relaxation. We dealt with Nitish **, who organized our itinerary. We connected through WhatsApp and by email. If we ever had any question about the proposed itinerary, or we wanted to make a change, he immediately got back to us the next day. He was able to choose excellent hotels. At nearly every hotel we were greeted with Indian hospitality on arrival. Our accommodations were very comfortable and clean.

      When we arrived in India we were greeted by Target representatives, and when we had a problem due to a snow delay, they were able to handle it. We also met Manish Sharma, who guide us every step of the way once we got to India. He provided daily updates on our itinerary as well as copies of any documents we needed such as boarding passes for our air in India. The guides hired by Target were very knowledgeable and had interesting information to share with us. They spoke excellent English.

      Our drivers always arrived on time with clean cars. They were very safe drivers, which says a lot once you've seen traffic in India. Target Tours was better able to address our needs because they are actually located in Delhi. We had only a few problems which were immediately addressed and a solution offered. We were glad we chose Target Tours because they were very flexible even from the beginning stages of planning our trip. We most definitely will recommend them to our own friends and family who wish to journey to India.

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      Staff

      Reviewed Feb. 5, 2026

      Zicasso helped us find a great travel agency that planned a perfect, two-week, 30th wedding anniversary trip to New Zealand. The experience was amazing—every day held something new and exciting—and yet we were completely relaxed knowing that everything had been coordinated for us.

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      MaintenanceStaff

      Reviewed Jan. 12, 2026

      A seamless and well-planned experience from start to finish. From transportation and tours to suggestions for extra activities and restaurants, everything was a success. Tour guides and pick-ups were always on time. They even took care of a special request for a last minute wheelchair rental as my wife had broken her foot right before we left.

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      Staff

      Reviewed Jan. 7, 2026

      I highly recommend Zicasso for your tours anywhere. We were very satisfied with their recommendations, the experience was very easy from start to finish. We provided an outline of our tour objectives and approximate budget and they provided us multiple operators to choose from, all of them professional. The operator we chose provided us a tour package within our budget and the experience exceeded our expectations. We will certainly use Zacasso again.

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      PriceStaff

      Reviewed Dec. 4, 2025

      We heard about Zicasso through a friend who had used them. We were not disappointed in the process. Once we contacted Zicasso and shared our thoughts on a trip to include our dates of travel, possible activities and excursions, and approximate cost, we were connected with travel agents to sort through next steps. We settled on a travel agent who met our expectations, and then we moved forward working with the company to plan our vacation. Zicasso made the experience of finding a travel agency easy! Thank you!

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      Customer Service

      Reviewed Nov. 25, 2025

      Zicasso provided very efficient and effective referral service. So much better than having to vet a tour company myself. The online communication platform worked perfectly as well. Would not hesitate to use again.

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      Staff

      Reviewed Oct. 1, 2025

      Picasso has never steered us wrong. We started using them years ago for our trip to Italy, and were so pleased we have recommended to several of our friends who now also use Zicasso. Our trip to Spain and then Greece were also well planned and executed. Everything was made so easy with wonderful tour guides, great hotels and restaurant suggestions. We will continue using Zicasso for our future travels.

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      Price

      Reviewed Sept. 5, 2025

      I normally plan all of my family vacations. As I researched everything I would need to do for international travel, I realized that there are too many mistakes that I could make which would cost a lot more money than having a expert hired to plan the trip for me. When I searched the web, Zicasso stood out. I entered some of my itinerary, my group size, and my budget, and they arranged for two travel companies from the country I was visiting to reach out to me. These companies were top notch and gave great ideas for me to accomplish what I wanted with crisp presentations on what the trip would look like and how much it would cost. I don't think I would have found these travel companies myself, and may have gotten overwhelmed by all the options. I will be recommending Zicasso to anyone that travels internationally.

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      Customer ServiceStaff

      Reviewed July 29, 2025

      Our customized trip to Japan was unforgettable! Every detail was handled professionally with care. Every question was immediately followed up on and answered to our satisfaction. They attended to our every need. Trustworthy, kind, and professional every step of the way!

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      Staff

      Reviewed July 23, 2025

      We just completed our third trip using Zicasso as our starting point. Each time, Zicasso provided a questionnaire regarding what we liked, where we wanted to go, and when. We then were contacted by two of their travel agents from the country we visited. They each submitted a proposal and then we picked the one we liked. On all three trips, everything went off perfectly. All the trips provided variety, excellent structure, and met every one of our requests. We have recommended Zicasso to numerous friends who have had the same experience. Any trip we take now starts with Zicasso.

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      Punctuality & SpeedStaff

      Reviewed July 22, 2025

      With the help of Zicasso, my wife and I experienced a once-in-a-lifetime 17-day tour of the major cities in Switzerland and Austria. The trip was exactly what we wanted it to be. We initially spoke with our travel expert before the trip and came up with a great plan and schedule. Then Zicasso made it all happen flawlessly. The trip enabled us to see and do everything we wanted to, while remaining relaxing. The accommodations were better than expected. Zicasso always had knowledgeable staff available to answer a question anytime, They provided excellent information to keep us happy and healthy, and the personal tours and events were beyond what we had hoped they would be. It was as though we had friends and family in the travel industry. My wife and I will use them exclusively from this point forward. Six out of five stars!

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      Customer ServiceStaffBilling

      Reviewed July 17, 2025

      Zicasso was a great way to get paired with a local travel agent. Through the platform, I got inquiries from several local agencies in my desired location (Spain) and was able to choose a great company who fit my needs. Communication through the platform was easy and convenient. The travel agent was very helpful and payment and changes were easy and reliable.

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      Staff

      Reviewed June 27, 2025

      Zicasso matched us with an exceptional travel agency. They coordinated tours, transfers and experiences for our group of three seamlessly. We already had a cruise booked and they were able to plan before, during and after cruise itineraries that we all thoroughly enjoyed. As three ladies traveling to Italy/Croatia/Montenegro we appreciated the comfort of knowing who was picking us up. And having everything taken care made the trip more enjoyable for us all.

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      StaffRates

      Reviewed June 25, 2025

      Enjoyed our trip to Scotland. Accommodations were wonderful and all the logistics went very smoothly. They listened to our interests and requests and tailored the itinerary appropriately. Scotland was beautiful. We especially loved being able to stay in a castle for two nights. Our driver was very flexible and was able to accommodate additional unique stops along the way that were not on the itinerary.

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      Reviewed June 24, 2025

      The Zicasso travel company was exceptional. We gave them a loose outline of where we wanted to visit, the types of activities we wanted to do, and the mixed family of travelers that would be joining us. They took everything into account, including our budget, and put together the most incredible package, with travel to Rome, staying in four-plus-stars accommodations, and Sorrento, with the same luxury experience. They worked with us throughout the 14 months of planning to zero in on exactly what we wanted to do and when. They literally thought of every detail and things we never would have thought of, like the best time of day to visit the Vatican Museums to prevent interruption or visiting Pompeii in the afternoon when the winds have shifted, making the trip more enjoyable. They literally thought out every detail, need, and unknown on our behalf.

      Our hotel accommodations were incredible. We loved the location in Rome and the quality of service and rooms. The hotel in Sorrento was as requested, with private beach and pool access. It was beyond incredible and a great base location from which to explore the Amalfi area. We loved the visit to the Vatican Museums and St. Peter's Basilica; it was unbelievably breathtaking. Our favorite trip in Sorrento was the day trip when we sailed around to the island of Capri and our drive to the Amalfi Coast. A word to the next traveler, the drive is very windy and our little one got car sick, so be prepared.

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      Reviewed June 19, 2025

      I was very pleased with the planning provided by Zicasso for our trip from the US to Japan. They arranged our lodging, activities and transportation in Japan and it made the trip seamless. We had a great experience!

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      Zicasso author review by Jessica Kaplan

      Zicasso partners with multiple travel agencies that specialize in specific styles of trips or destinations and puts agencies together with travelers. Founded in 2006, by two world travelers, Zicasso serves the luxury travel market from its headquarters in Mountain View, California.

      • Regional specialists compete to plan trips: Clients receive unique travel opportunities, and agencies compete to get the clients' business, providing the client with perks and greater savings.

      • Ease of booking: The agency selected arranges the details of the trip and handles booking everything for clients.

      • Prescreened agencies: Agencies partnering with Zicasso are pre-screened to ensure quality standards are met every time.

      • Custom itinerary design: Zicasso puts travelers together with an agent that works directly with them to fine tune their itinerary, creating an ideal vacation. In addition, that same agency is available 24/7 during the trip in case there are any problems along the way.

      • No Zicasso fees for travelers: Travelers are not charged for using Zicasso, though travel agencies may charge travelers their normal fees.

      by Jessica Kaplan Contributing Writer

      Jessica Kaplan is a freelance editor and writer who contributes and updates articles for ConsumerAffairs. She writes lifestyle content across several publications, including Reader's Digest and Taste of Home. Jessica's specialty is covering trends content, and she has a particular passion for travel and food news.

      Zicasso Company Information

      Company Name:
      Zicasso
      Year Founded:
      2006
      Address:
      1580 W El Camino Real #12
      City:
      Mountain View
      State/Province:
      CA
      Postal Code:
      94040
      Country:
      United States
      Website:
      www.zicasso.com