4.9/5 (39 reviews)

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Overall Rating4.9 out of 5
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Zicasso Reviews

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Page 1 Reviews 0 - 5
Verified Reviewer
Original review: May 30, 2023

I found this company online and I said “sure let me see if they can help me plan a honeymoon”…. And best decision I have ever done! They sent me two amazing Italian Travel Companies that called me directly from Italy and talked to me on the phone about what I want for my trip. They both sent me a draft package plan and I picked one of the companies. 1 month later they sent me a trip/document and I went in and said “I like this” and “Can we change the amount of days in Rome?” I wired 20% of the total trip over 3 months before my trip and the remaining 80% 1month before we flew out of the states. Also 1month before our trip they sent us an in-depth Word document on exactly what we will be doing.

My wife and I kept saying the entire trip how “this is the best thing ever!” We got early access to every church, museum tours, etc. Everything was amazing! Best honeymoon ever and I didn’t have to do almost anything. Just setup my plane tickets and showed up with the printed 60pages on where to be at and at what time. We got a huge kick out of it that they even had private drivers pick us up in luxury cars to take us to the train, airport or for our tours. We went to Rome, Positano (Capri), Pompeii & Venice. 10 day trip! This company is amazing! Thank you for all the memories! Best decision ever!

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Verified Reviewer
Original review: April 20, 2023

This evaluation is for the second vacation trip my wife and I had through Zicasso. This was a two-week trip to France for my wife and me during the first two weeks of April, 2023. This was a tailored design specifically for us, planned thru Zicasso and their local agents. Highlights for us included: Sainte Chapelle Chapel in Paris, D-Day beaches in Normandy, Mont St Michel, getting to see several of the major chateaus in the Loire Valley-Amboise area, seeing the countryside and several beautifully preserved and historic cities and villages in the Avignon, Southern France area, and getting to dine Michelin-starred restaurants in Paris and Avignon.

We are very happy with the knowledge and professionalism of the local travel consultants that contacted us and designed/planned this opportunity. The planning was flawless. We could not have asked for better attention to detail. Drivers were always on time, courteous, and knowledgeable about our locations. Cars were clean and pleasant. Local guides were terrific and fun to be with. Our set of tickets were emailed to us a few days prior to our flight. That included a package of point-of-contact info and telephone numbers for activities throughout our trip. We fully expect to continue using Zicasso for future travel of this type. For anyone looking for well-planned, customized and curated, and low-stress travel, I highly recommend Zicasso.

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    Verified Reviewer
    Original review: Feb. 6, 2023

    My husband and I have used Zicasso's services twice now. Once in fall 2019 for a trip to Italy. We like planning tours in morning and explore rest of day. We wanted to stay in the city so we didn't have to use uber or taxis and could walk everywhere. The trip was amazing and planned per our desires. Hotels recommended, small tours, pick up services from hotel/airport/train station etc. all were without issue.

    This year we went to Australia/New Zealand, when we were planning fall of 2022 for January 2023 trip, we chose Zicasso again. As above we wanted to stay in the city so we could explore on our own. Again, the trip was amazing from hotels, private drivers from airport, tours suggested and planned. We had one on one conversations with travel agent before the trip and during the trip. We went to Australian open one day and other trips were planned around it. We have recommended Zicasso to friends and family and will continue to use them in the future for our world trips. I liked that they do the work and have suggestions for our location and I don't have to do the research or planning. You give them a budget and they stick to it.

    2 people found this review helpful
    Verified Reviewer
    Original review: Aug. 17, 2022

    I have used Zicasso twice now, the first trip was back in 2017 to Croatia, and the agent helped us with a wonderful trip that included Croatia, Slovenia, and Montenegro. That time was a family trip for 7 of us. We had great experiences. The hotel, the local tours, the private drivers, and the guides were outstanding, so this year, in 2022, I had to plan a romantic trip to France, so I decided to contact Zicasso again. Yes, the price was a little higher than our budget, and some of the hotel rooms were outdated, but overall the trip to France was planned well. The agent who I worked with is there for us; anytime you need them, you get a response. The trip was smooth, and all the local guides were knowledgeable and on time. I know if I planned the trip myself, I would save some money, but because I don't know the area well enough that I won't want to take that risk.

    The agent who I worked with also upfront of the markup, and we even got some funds returned back to us because one of the trips got shortened. I don't mind some markup since they are doing all the planning and the work, and if I don't want to pay the markup, then I will have to do things myself. the bottom line is the trip was fun, it met all we were looking for, and the local drivers and guides were all on time the only thing I can change is yes, some of the hotels were outdated, and wish we could have better ones. BUT all the hotels were at super great locations. If I am planning for another trip, I would still get a quote from Zicasso again, and they were never pushy or expect you to sign up with them.

    3 people found this review helpful
    Verified Reviewer
    Original review: July 20, 2022

    I found the company while searching tour companies for my summer trip to France with the family. I was interested by the concept and decided to try it out. After entering some simple information including the dates we were traveling, destination and budget, I was able to sit back and see what happened next. Soon, I was contacted by a Zicasso advisor who explained the process. I then was contacted by 2 local agents in France (Paris and Lyon). I would highly recommend connecting with the agents by video chat if possible instead of phone only. They asked exploratory questions about what I wanted out of our trip, about the likes/preferences of our family and whether I wanted to drive or not.

    After that, the two agents were able to start brainstorming activities. Each had some great individual excursions that sounded outstanding. Both took feedback well and modified their itineraries. Eventually, I selected the agent I felt most confident in and he was able to update our final itinerary to include the best activities from both companies. It turned out to be a great trip packed with everything we wanted. Hotel selections were excellent and showed the local expertise as locations in Paris were centrally located and close to multiple attractions and metro stops.

    We could tell that he had used the lodging options many times before outside of Paris (Normandy coast and Loire Valley) as well. Restaurant recommendations were also outstanding. I did not want to drive so we had a dedicated van and driver throughout our itinerary outside of Paris. They were able to stick to our budget and I was freed from having to do any of the planning or booking details! I will definitely use Zicasso again for my next trip.

    5 people found this review helpful
    Verified Reviewer
    Original review: May 31, 2023

    After deciding to go to Scotland, we contacted Zicasso, who connected us with two travel companies, with each providing a possible plan for our holiday. While one company did not fit our needs, the other one was clearly a perfect fit. We feel so lucky to have found them. We completed our Scotland holiday which was perfect in every way. Next time we plan to travel, we will again contact Zicasso for possible references.

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    Verified Reviewer
    Original review: May 31, 2023

    We have used Zicasso two times for referrals to travel agencies. Once for Australia and recently Greece. Great results from the selected agencies. Both were responsive and provided an excellent service.

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    Verified Reviewer
    Original review: May 19, 2023

    I found Zicasso a great resource for specialized, customized international travel. They provided great and reliable resources who proved to be excellent at their jobs. From the initial intake they sourced the right teams for me to select from to get exactly what I wanted within the budget I was looking for.

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    Verified Reviewer
    Original review: May 19, 2023

    A repeat customer of Zicasso services. We were very pleased with the easy initial process to engage our travel advisor and the steps required to start planning our trip. Our travel advisor was knowledgeable of our location, offered suggestions, and most importantly listened to our needs and desires for a great trip. Although this trips was delayed 3 yrs due to covid, it went off without a hitch. Overall a good travel experience.

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    Verified Reviewer Verified Buyer
    Original review: May 11, 2023

    Zicasso was easy to use and Zicasso responded quickly and thoroughly to my inquiry. The outfitters from which Zicasso obtained bids for our trip were reputable, knowledgeable, and trustworthy. Working with Zicasso made our trip planning effortless.

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    Zicasso author review by ConsumerAffairs Research Team

    Zicasso partners with multiple travel agencies that specialize in specific styles of trips or destinations and puts agencies together with travelers. Founded in 2006, by two world travelers, Zicasso serves the luxury travel market from its headquarters in Mountain View, California.

    • Regional specialists compete to plan trips: Clients receive unique travel opportunities, and agencies compete to get the clients' business, providing the client with perks and greater savings.

    • Ease of booking: The agency selected arranges the details of the trip and handles booking everything for clients.

    • Prescreened agencies: Agencies partnering with Zicasso are pre-screened to ensure quality standards are met every time.

    • Custom itinerary design: Zicasso puts travelers together with an agent that works directly with them to fine tune their itinerary, creating an ideal vacation. In addition, that same agency is available 24/7 during the trip in case there are any problems along the way.

    • No Zicasso fees for travelers: Travelers are not charged for using Zicasso, though travel agencies may charge travelers their normal fees.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Zicasso Company Information

    Company Name:
    Year Founded:
    1580 W El Camino Real #12
    Mountain View
    Postal Code:
    United States