International Travel Network

I asked for a quote for round trip tickets to Egypt from the U.S. I was contacted within minutes from Tristan. This was the best and very professional agent I have spoken with in some time now. I told him what I had found on my own with days of continuous researching and he found me an unbelievable deal! Omg. I will be calling Tristan whenever I need to travel and I will refer my family and friends to him. I had given up on dealing with travel agents because of previous local bad experiences, but Tristan has renewed my trust. I will Only call him for All of my future travel plans. "Sometimes you have to try something different to get different results." I'm so happy I did!!! My stress level diminished quickly after talking to Tristan. He explained everything to me and he is very patient! Thank you so much! I really appreciate great customer service!! I have never been happier to spend my money than I am right now!

Contacted ITN via the Internet asking for an agent to call me. Darby phoned within minutes. He listened to all my requirements and said he would get back to me in about an hour. My needs were to fly from NYC to Amsterdam for a week at the end of June and then fly to Iceland for a week before returning to NYC at a reasonable rate. Darby called back in less than 30 minutes with a great itinerary. I had made his job more difficult asking for a less than 2.5 layover on the opening leg. He met that requirement easily. After that everything was easy, I let him know I needed to speak with my wife before committing and he reminded me I could reserve the booking with just the passenger names to ensure no rise in price. I did that and then paid after getting the thumbs up from my wife. Meantime Darby found a lower price which he locked in for me before I purchased the tickets. Great experience!!!

This is my second time to purchase plane tickets from ASAP going to the Philippines and back to the USA. I am honestly proud and sharing all the experiences with our own choice agent GENEVA. She's from Cebu, Philippines. I never REGRET and will be connecting with her for next schedules. Buying tickets from ASAP through her comforts us as family. Every time I email asking her to prepare a quotation for the best and lowest price for ticket, she immediately respond through email. If I need her to call me in her convenient time, she would honor the request promptly. She's skilled and articulate in communication. So easy, amiable and very professional in dealing her clients. She offered the best price and sees to it that we will be comfortable in our flights. I can't forget how she followed up her transaction and engagements with us. All the more and the likes. Good job Geneva! Thank you ASAP.

I was booking a trip for a group of 15 people, traveling from Boston to London. I had an excellent experience with the asap rep who made it all happen. Cortez was polite, professional, thorough, and even stayed late at work until we had all the ticketing complete. He listened to my needs, searched for flights that would work for our group, and followed through until every ticket was issued. He waited while I gathered all the birthdate information from my group members, he took great care to make sure every name was spelled correctly, and he made sure I fully understood every detail of the contract and the protection plan.

For many years I have always wanted to visit The Philippines and I was finally able to make it happen. I tried the usual travel search engines and found it to be overwhelming for all I wanted done. I wasn't just planning to go to one city but had many I wanted to visit during this trip. I was also trying to coordinate with several locals I was going to visit and that too was like trying to herd cats and ASAP Tickets made it all easy.

Finding inexpensive airfare and booking it in a timely manner used to be like "looking for a needle in a haystack." But not with ASAP Tickets having agents like Daphne ** and Kirby ** who assisted me in my quest. Daphne took my call, answered all my questions in a professional way, found my best itinerary with one stopover and at an airfare that suits my budget. She also explained well the new international travel rules. The transaction was cut off due to my unscheduled work that I had to make an additional call this time to Kirby and he did a fantastic job in helping me complete my transaction with much ease while explaining in detail the new rules again. Like Daphne, Kirby was very patient as well as knowledgeable. Emails were sent immediately with travel notifications. I'm very satisfied with my experience dealing with ITN and I highly recommend this company without any questions or doubts.

I have been using ASAP in the past a couple of times, and had a great experience with them. This time around back in March I bought my tickets from Chicago O’hare to Copenhagen. I asked my agent Mercury over and over to make sure I get seats and luggage included in my fare. She assured me they’re bundled into my package. So when I got my itinerary from them and went on SAS site, I realized I don’t have seats nor I can have check in luggage. So I called her back then in March and she said "wait till you get closer to your flight. This how SAS airlines works". I didn’t believe her, because my wife and I go to Europe twice a year and never seen anything like this. So I waited till this Friday 5 days before my flights. I noticed I had only one seat choice and one check in luggage for the outbound flight, but no seat or allowance for the luggage for return flight. And if I had to choose a seat and add a luggage I had to pay separate fees.

I was sold tickets to the Phillippines. My agent didn't tell me my layover in Tokyo was to change flights and airport completely meaning I would have to carry all my luggage back through customs at the other airport. Keep in mind I am handicapped and have a child traveling with me. They wanted to charge me almost an extra $800 on top of my flights just to accommodate a flight change that wouldn't require changing airport. When trying to call them, they just keep passing you on to the next person if you're lucky enough to get a hold of someone. After a full day of calling, I finally got Laurie. They were following "policy". When asked for a copy of said policy, she then said there was no policy. When asked for a supervisor, Laurie said there aren't any. This company is just getting your money and running off with it. Shady, dishonest, predatory and unreliable are words I'd use to describe ASAP. Never again.

After my inquiry, I was contacted by Bently (ASAP customer service Rep). It was fast, informative, very professional the way he handles my transaction. I will definitely will do business with this company again.

This is the 2nd time I experienced great services from your professionals, who are so understanding and patiently answering my queries and finding a very satisfying schedule in cheaper ticket. First is Fiona then Daphne - they're commendable employee for being a highly satisfactory assistant to me. We don't have communications barrier that made me more trusting of them. Thank you very much. More power to ITN.

Please do not buy tickets from this company. My flight got cancelled due to severe weather and I had hard time to get some of my money back. The customer service is not in US and it's hard to understand them. I will never buy a ticket through an agency.

As I told Gina who answered my call "I missed the boat 6 weeks ago" meaning I had found a great deal to go from Tampa to Paris but when I checked again yesterday the price had soared. She was very patient with me, very open about everything, she listened to me.. She found a good deal not as good as I had seen 6 weeks ago but still better than what I had found. She made sure that all my infos were right, made sure I understood the rules and regulations etc.. I was so pleased that I gave her a small tip at the end LOL... I recommend this travel company.

Channing, my travel expert at the time, worked on several options within my price ceiling, and found one that was almost half the price! Unbelievable - but you better believe it! Although I paid for preferred seating which was a bit extra, I didn't have to, but with a low price, I could easily afford to. My flight was from Fort Lauderdale to Pointe-Noire, Congo for the low price of $883.10. The insurance was only $79.00, but that was also optional. Total price with insurance and preferred seating was about: $1,050.00 total! Only two layovers of a few hours, but I prefer that in case the plane is late you don't have to rush. This is definitely a user-friendly service organization.

I started off by clicking several different sites and Asap.com was the first to respond. Aleko wrote he was there to get me what I wanted, and indeed he did. I enjoyed being able to interact with an actual human being (as opposed to one who sounded like a robot). Aleko offered several different possibilities, quickly revising itinerary or stops when asked. He was knowledgeable about which airlines are best for Premium Economy. When a friend decided to join me, Aleko found her a ticket with the same itinerary - without hours, I might add - and offered a centrally-located hotel for 3 days at a good price. All the written interactions via computer were more detailed and clear than any I've ever seen. Good job! Highly recommended!

Horrific. I booked a flight with them, I assure you this was not an easy or pleasant process; however, at the price they offered me, I was willing to deal with it. Later, I found out the airline rejected the price they sold the flight to me. Basically, ASAP tickets/International Travel Network sold me a ticket at one price and will not honor their offer. I am absolutely disgusted. Flights are now substantially higher. I am waiting to hear back from an agent. I am hoping they will fix the problem; however, I do not feel confident about this. I will keep you updated!

I gave this ASAP a try because I read good reviews from other customers, I bought 3 tickets roundtrip to the Philippines. My agent named Dimitri was the one who helped me find a reasonable airfare, at first he was persistent, helpful, answering my calls and emails right away. But when I purchased our tickets, got ticketed electronically, and got his tips, I can no longer reach him over the phone and not answering my emails. I left a message on his email, I was requesting for a seat assignments for our upcoming travel, unfortunately never got a response from him, very unprofessional!!! I would never use this company or recommend this to my friends and family.

Have used ITN for tickets to Manila on 5 or 6 times. I have never found cheaper online and believe me I have looked. Always consistent and the agent always finds best travel time with shorter layovers. I have found the exact flights on other websites and it has never been cheaper. I will not use anyone else, and you shouldn't either!

I was really in a pinch as my travel plans had fallen through at the last minute and I had to cancel an international flight and rebook quickly. ASAP had a great price, and even matched a competitors price. They were able to quickly get me through the entire process. The only weird part was the hassle of making a credit card payment. I had to verify my card on a three-way conference call and because I guessed wrong on what my balance was on my previous month's statement I had to wait several hours for a supervisor to approve my payment and issue my e-ticket. Still, overall I'm highly satisfied.

We purchased 2 tickets for my wife and I from ASAPTickets to travel to Singapore this coming September. My travel agent Ludo had been very helpful from start to finish. The problem started when I realized we got my wife's middle name wrong, probably just a minor spelling error. I contacted Ludo again and he said he'd try to ask Singapore Airlines for a change without incurring any charges.

My comments pertain only to the handling of my insurance claim. The experience with scheduling my travel was fine. I purchased tickets for my daughter and myself to travel from Portland to Sacramento, then LA. I was hospitalized in Sacramento and we could not complete our trip. I filed a claim, with supporting medical records, in late February. After no further word and no payment, I followed up in late April, only to learn that your company had mislaid the medical records and I needed to resubmit them. I did that immediately and was finally told that my claim had been approved for 100% reimbursement and that the tax on my daughter's ticket would also be reimbursed, which would bring the total to $353.41.

My first call when looking for the best prices on airfare is to IOWA at ASAP tickets. She is so helpful, professional, and friendly. I have done business with IOWA three times now... 2 trips to Italy and one to Great Britain. While IOWA was checking her rates, I would check online and with other businesses. IOWA at ASAP unfailingly was able to get the best prices with the most convenient flights for my needs. I recommend ASAP tickets to anyone interested in saving money on travel.

ASAP Tickets is a very professional company with customer satisfaction as its priority. We did not know anything about this company until mentioned by a sister. When we called them, total satisfaction with regards to price and service. Truly a 5 star company....

From the initial contact to the end I received courteous, thorough, professional attention. Vanessa asked all the pertinent questions to be sure she was looking for the best flights for us (time frame, connections, time preference, preferred airlines etc.). Unfortunately after doing a lot of research our traveling partners had a family tragedy and we had to postpone our search. I told Vanessa I’d call back in a few months or so. I called her back and she still had my file, she asked if any preferences had changed then she proceeded to look for our flights. Within days we we had bought our airline tickets and were very happy with our plans. After receiving our e tickets I went to United's website and there was our reservation. I asked Vanessa many questions and she thoroughly answered them, if she didn’t know the answer she asked her supervisor. We were all very happy with her service!

I always go to a certain travel business for my plane tickets. I've been going to them for many years, and always seem to get the best, and cheapest fares. Now tho, I have found ASAP travel agency. They are better fares and flight times. Also, I get a personal travel consultant, that does all the work for me. I also have gotten their trip protection, which has more benefits than those of other travel sites. In addition, my travel takes me to Ukraine and Russia. I was fortunate to have gotten a Russian speaking ticket agent. He understands better my situation, and was patient in providing ideas, and recommendations. These are the reason that I highly recommend ASAP travel agency.

I finally found a place to complain. I bought my tickets from ASAP last year in April. It was British Airways Premium economy tickets for myself and my two children. Due to certain family circumstances I asked for my tickets to be changeable and I was offered their insurance program which I bought and after my travels I had to change the returning dates. I was told there was no availability which could happen since it is a high season. So I bought 3 new tickets and told myself I will use those tickets again to go back home in Christmas and then I was given a very high exchange fee so I emailed the customer service back saying I will change them end of July and he said, "Sure. Waiting for your date." (I still have the email). And when I tried to call in December to change the dates I was told, "Oh no you can't because they are only valid for one year."

My travel agent, Portia, was very thorough in her service. She researched for me all possible flights that satisfy my desired itinerary with reasonable prices. I think she was transparent enough on how she did her transactions regarding pricing, billing and details of flights she recommended. I highly recommend ASAP to travellers and experience first class service!

This company is terrible! When I purchase my tickets for my trip to Spain early in March I was not told by the "Sally" Travel agent that my passport was fine to travel because I still had 90 days before I was supposed to renew it. Today I traveled from Orlando to Miami so I can travel from Miami to Spain. When I arrived to Miami before boarding to my flight to Spain I was told that I could not board because my I needed 6 month or more before the expiration of my passport. I contacted Sally who told me to call her back. When I did she transfer me to customer service who then transferred me their escalation department.

I booked a flight to Italy via ASAP tickets dba as International Travel Network. A month out from the trip I developed a painful issue in my legs to the point that my Dr. provided me a not saying he did not feel it was safe for me to fly for a period longer than one hour. I called Delta, who said with the doctor note there was no issue with postponing the trip with no penalty. I called ASAP (ITN) and was on hold for 20 minutes. Called back and was told an agent would call. Later, I noticed an email instead. I tried to call the number not eh email and got a message it was not in service.

I called ASAP Tickets after seeing their ad on Kayak. In need of quick assistance due to the cancellation of my flight to Dublin that morning. The rep Lisa **. was extremely patient and helpful in securing reasonably priced last minute same day tickets for me and three friends and I would recommend their service if in need of quick tickets. Thanks again for the help ASAP Tickets, as you saved a planned trip from total disaster!

When I went to ask them to cancel our tickets or change it different dates they gave me a higher quote, then they said call airline & they will be able to assist me better, when I called airline they said they can't do anything, you should trust airline. Again I called ASAP tickets, they keep transferring me to one another customer support guy, then finally I spoke to Garnet, he helped me cancel my tickets but without telling me he deducted $2000 from initial ticket price & charging me $1100 more. I need help to get my money back or guide me where I can go & file a case against them.