International Travel Network

I paid for a roundtrip ticket. I did not choose Dec 9th as my return date, your agency chose that date for me without consulting me. When I questioned the return date I was told "...with the purchase of the $100 additional fee for ticket protection, I could change my return flight date with no problem, just call in October to change the date." That is all I was told and I trusted that. When October came, I began to get the email runaround until the return date came and went with no resolution other than to pay the cost equivalent of a whole new roundtrip ticket. Trapping me into a situation costing me double the money just to get home. THIS IS UNACCEPTABLE. Please connect me with someone who can resolve this issue for me where I, the customer, is satisfied and content. This email thread just stops! Where is your business ethic?

ASAP Tickets exceeded my expectations in this age of automated and impersonal customer service systems. My first and subsequent calls to ASAP were answered by live Customer Servicepersons. Each call was pleasant, unhurried, courteous, clear, concise and documented. Ashanti and Kemp were very generous with their attention and time when we talked. They guided me as needed and suggested options during our conversations. Their responses to my needs were immediate and solutions were realistic as well as researched. I highly recommend ASAP Tickets to all types of travelers (seasoned or otherwise). You don't have to be a born wise traveler. ASAP makes you one!

My travel advisor, Crow, was able to work through my detailed needs for flight plans, and get me a great price on tickets. We went through several possibilities before we settled on tickets and Crow was very helpful and easy to work with. He was able to find me tickets at almost half of what I had been able to find on my own with all the other major sites. Thanks so much.

FIRST TIME I HAVE USED ASAP TICKETS, BUT COULDN'T BE MORE PLEASED. Mirage was super motivated and professional in her service and I left our interaction feeling that she truly wanted to find the best possible scenario for me on my trip to Manila. Thank you Mirage and thank you ASAP tickets!

I have used ASAP Tickets on a few occasions to book international flights and I’ve always had a good experience and I’m especially happy with the service of Wilson, my travel agent. I really feel like he has my best interests at heart.

This is the first time I used ASAP and I want to say that I am more than happy. Agent Rathish is a business, professional and kind person who, on that day, worked very hard to find 2 emergency tickets to Europe at the best price on the market. Thanks ASAP, thank you Rathish!

For more than four years I have used ASAP Tickets service to Europe. The service is superb, amazing prices and great connection. Prompt and friendly service. Highly recommend. Just booked another trip for August (high season) with my grandkids and got a great price.

The booking was quick and efficient. After three days I confirmed with all the Airlines as my Passport Number had not yet been entered. I also wanted to make sure that the airlines would be providing adequate free baggage as I was going on a Mission Trip and Family Reunion. The only thing that bothered me was the request for a tip and the reasons that you should give more and more. $25 is a big enough tip but I ended up giving %40 because it seemed close to what I thought the experience was. I think they should let people give a tip if they want to and not coerce them to. Thanks.

I contacted ITN in the morning to get an emergency airline ticket booked from USA to Germany and Junior was well above the normal level of customer service to get me a great price, minimum lay-over and less than 4 weeks from now. Needed this done ASAP to get my US passport expedited. Follow up calls from Junior and making sure all details go through were excellent.

For many years I have always wanted to visit The Philippines and I was finally able to make it happen. I tried the usual travel search engines and found it to be overwhelming for all I wanted done. I wasn't just planning to go to one city but had many I wanted to visit during this trip. I was also trying to coordinate with several locals I was going to visit and that too was like trying to herd cats and ASAP Tickets made it all easy.

I had contacted ASAP tickets the first time I had to travel to India on an urgent basis. Dr. ** from ASAP was a great help. He booked the tickets at very convenient time and cost. Since then, I have been regularly booking my travel tickets through him. He has always given the best quote and has been a help throughout the process. I would highly recommend their services to all.

Booked a flight package for 2 from Denver to Casablanca (conf # **)with a 3 night stay in Paris. When I arrived at our Hotel in Paris they had no record of our booking. Contacted my Agent immediately by email said he'd take care of it asap. Luckily they had a room available, so I booked it for 300 euros (breakfast included). Called customer service on the Oct 14 left a detailed message, never received a callback. Contacted my agent again Oct 20, replied back saying he's been extremely sick the past few days, will sort this problem himself and will get back very soon. Contacted my agent on Nov 5, saying I'd like to be reimbursed my hotel stay. Had even sent him a copy of my hotel bill. Haven't heard back from him since Oct 20.

I had been searching several websites to get the best deal for my round trip to Manila. I kept hoping for a ticket under $1300 (it's high season time). I spoke to Gertrude of ASAP. She took down my info, the dates, etc. She came up with a few possibilities, and then was able to get what I wanted for right at $1300. This actually took her 2 days of searching, etc. Finally, she contacted me and came up with a flight that fit my needs. The times were good, layover short. So, I am very happy for having used ASAP and for Gertrude's not giving up and finally finding the flight for me.

I was impressed with the patience Connor had with me, since it was the first time I used the service. It was a very positive experience. Have passed on the link to family members, who travel more often than I do.

I needed tickets due to an unforeseen emergency with my Mother. I had like only a few days to get there and the airlines wanted thousands. I checked with ASAPTickets and they found a solution for me. Not only did they get me there on time, the cost was less than half of published fares. There was some data breach at the same time as my purchase, so the charge was denied and they helped me to work with both them and the bank on the line at the same time to approve the charge and it was all good. If/when I need tickets in the future, I will definitely work with them first!

I saw ASAP online and was in the process of booking tickets to Dublin in 2019. I was looking for the best value with the least amount of time for connecting flights. I worked with Bella at ASAP and she was so helpful, efficient, and friendly! She accomplished exactly what I had hoped for and even went above end beyond to accommodate our requests. I am hopeful that when the time comes to take our trip the process will be very smooth and easy. Thank you ASAP!

My husband contacted them for cheap tickets. Then I started receiving email from them, then I started receiving several phone calls from them starting Oct. 2nd. They call from different numbers and I already blocked some of them and told them to stop calling me, but obviously they still are. That's why I'm here. They are very aggressive and they just won't stop. Here are the numbers: **. DON'T EVER CONTACT THIS POS COMPANY!

I needed tickets to Germany and Scott ** at ASAP Travel helped me. He was amazing, professional and patient with me. He found the best price and the best travel times for us. I had a few issues and he resolved all of them fast. From now on I will always go back to him for assistance. I highly recommend ASAP Travel. They are awesome.

I use ASAP a few times a year to find the most affordable intercontinental flights. ASAP never disappoints, their employees, are knowledgeable and exceed my expectations. Amir who helped me the last 3 times even sent me mails and called me during the weekend when he found shorter and cheaper flights! I will definitely stay with ASAP!

After reading poor reviews of other online travel discount companies I was going to book with, ASAPtickets.com had the best reviews. It was a leap of faith, but airline tickets to Frankfurt from Denver were silly expensive. Asap saved us $300 per ticket and our trip went without any problems. Instantly after confirming the flight details, our reservation number showed up on the Delta site, phew! I will use them again.

TERRIBLE PEOPLE!!! Representative named EMERALD admits she told me my temporary reservation would not be lost while I made a phone call to double confirm that I wanted the ticket, (only warned price might go up and I accepted that, it went up 100 dollars of course) and she also took some time to double confirm that United would keep the ticket for me. In a few hours I got back saying I wanted the ticket, when she replied THE NEXT DAY she said "Sorry, United wanted to take back your ticket because they wanted your return day seat for a tour group." Her Supervisor ISABEL admits the promise to not lose my ticket was broken but it resulted in an increase of 300 dollars and Isabel only offered 50 to 100 in travel voucher discount for future purchase. TERRIBLE!! They also put me through an HOURS long process to confirm my credit card, I.D. and candid photo of my holding the card/I.D.

On April 27 a ticket (**) was purchased from ** for a flight to Manila from New York on May 10 for $529.40. A travel protection plan for $49.45 was also paid in the event of unforeseen emergency that I may fail to take the flight. I was hospitalized at Northwell on May 3 for a mild heart attack and consequently I missed the departure date. However ASAP was notified on May 8. A certification was emailed to ASAP confirming that hospitalization. On May 21 while I was still in New York I mailed Kemp (**) to follow up the status of the refund. Subsequent emails were sent to Kemp when I arrived in Manila and as usual the excuses of the delay in acting on the refund were given.

I am very new to using International Travel Network and was quite leery. I came in contact with an agent Kenan who provided me with the best customer service in planning this trip to visit Italy. He met my criteria on what, how, where I wanted to travel meeting every objective with outstanding performance. Please use his performance as the benchmark for others to follow. Thank You Kenan!

This Company is good when you are buying tickets, but horrible when a problem pops up. I booked a ticket for my parents to travel from Kenya to Boston, but due to a medical emergency, did not make the flight. I tried to work with them to reschedule, but they kept giving me the go-around, that Delta will have to validate and waive the fee to process a seat on the next flight. Eventually told them to just charge my card for the required fee, but there was still the excuse from the company that Delta would need to approve and that they (Delta) were closed for the holiday (July 4th). I called Delta myself and they said they are always open.

I booked tickets to the Philippines to travel in July for my son & myself. I booked the tickets in early May. I was initially happy with the process & felt that I got a good deal on the tickets. A few weeks later I contacted the agent to ask about seating arrangements on the flight. He asked me my preferences & advised me that he would call me back in about an hour with the assignments. He told my parents who booked with him the same thing but never called them back. I too never received a call back from him. The next day I decided since he never called back that I would try to make the seat assignments myself. I was able to choose most of my seats but for some reason one of the flights already had seats chosen but they had me & my son separated. The only seats left on this flight were the seats that cost extra.

The prices and seats they are reserving are great, but for some reason, they are asking us for a tremendous amount of personal information. I don't feel comfortable. They wanted to be on a third party call with my husband and I and Chase. Did anyone else have this experience?

Cancellation due to hospital admittance. I heard this dept had a bad reputation, but I thought I didn't need their help. How wrong I was. The woman I dealt with (J...) was so unhelpful, undedicated to the job, here English so-so, but with the attitude "please don't bother me". She did not go out of her way to call the airline to make things happen, only read me 'the rules and regs'. Never again will I deal with them.

I have been doing business with ITN since 2013 with great results - No Problems - Until now. I purchased an airline ticket from Phnom Penh to Greensboro, N.C. on May 17th, 2018 for $946.56. When I arrived at the airport (Phnom Penh) I was not allowed to board Shenzen Airlines due to the 'fluid" situation in China at this time with regards to U.S. citizens traveling through (they currently working on their 'TWOV' situation as of May 7th) therefore I was unable to board. ITN has been VERY uncooperative in rescheduling or answering the phone. My situation is CRITICAL as my 81-year-old mother in N.C. has suffered a massive STROKE and is "DYING" and therefore I cannot wait long to have this flight rescheduling resolved. I must make alternate arrangements with another airline as the CS at ITN (Logan) is not communicating with me in this matter.

Got a call at 4:00am wife and kids stranded in China. It seems tickets were never booked by ITN. Had received an email earlier in the day saying there might be a problem. When I called was told if they got on plane problem was solved. Had a friend (whose mother was on same flight start calling) when finally resolved family had to run to plane and was seated in rear of tail section.

Had a stress free flight booking experience. My travel agent Symphony obtained multiple request with Professionalism, she went above and beyond, I am grateful for all that she’s done. Even secured the middle aisle seat and wheelchair for my elderly parents. She deserves a highest praise for exemplary work. My Monetary gratitude did not justify.