International Travel Network

International Travel Network

San Bruno, CA

 4.1/5 (37 reviews)
  • 5 stars
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About International Travel Network

The International Travel Network (ITN) is a large multinational company that provides innovative and cost-effective tools and resources for airlines, travel agencies, and a network of independent travel agents. Their unprecedented business model combined with the power of efficient technologies gives access to exclusive fares at wholesale and discounted prices, as well as a personalized approach to every single request. ITN makes it possible for airlines to sell a greater volume of discounted tickets to qualified and interested buyers with greater speed and efficiency. Since its foundation in 2004, ITN has been fully licensed, bonded, insured, and certified as a California Seller of Travel, a member of ASTA and ARC, and accredited by IATAN and BBB A+.

Overall Satisfaction Rating

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International Travel Network Reviews

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Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer
Original review: Feb. 23, 2023

This was the best flight booking experience I have ever had. The travel agent who assisted me was extremely helpful and knowledgeable. He listened to my travel needs and budget constraints, and worked hard to find me the best possible flight options. What impressed me most about this travel agency was their dedication to customer service. He was available to answer all my questions and concerns, and always responded promptly to my emails and phone calls. I felt like I was in good hands throughout the entire booking process.

International Travel Network response

We are so proud of the agent who assisted you the way you described!!! Its a perfect experience of yours!!! Thank you very much for booking through our travel company and we hope you've had an amazing travelling experience or if its on the way please enjoy it and stay safe!!!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 2, 2023

After looking for flight I got tried and filled out the ASAP. Got a call within minutes. The individual thanked me in inquiring. I told him what I wanted prefer to fly from SFO to Germany on 30 April and return May 15. He asked me if I would fly a Turkish flight and I told him I prefer not to. Then he found a Condor flight. Price was right yet there was a stop in LA. Then he found the flight I chose. And flight from SFO to Germany no stops. Price was a bit more but I also got the flight coverage. Just in case I had to change flight due to illness. I like that warm blanket. Grinsby was soft spoken and showed no rush which made me feel comfortable to continue with him.

International Travel Network response

Dear S ,thank you for such a positive feedback ,we are glad to meet your expectations.

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    Rated with 5 stars
    Verified Reviewer
    Original review: June 6, 2022

    I usually don't write reviews but Paul from ASAP tickets made an effort for this to happen. After several inquiries to other companies, I thought my trip won't be possible because of the high prices everyone offered. Then I noticed an ad of ASAP tickets and called them immediately. In about 30 minutes I already had e-tickets in my email!! Paul was great helper and found a deal I could afford. I am so thankful for his help and will come back for more flight tickets in future.

    International Travel Network response
    Thank you so much, Kristopher!
    We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next experience with us just as positive.

    Have an amazing day!

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: May 23, 2022

    It's not easy to find a travel agent you can rely on. After several unsuccessful attempts to find one, I came across ASAP Tickets. After entering my travel information I received a call and was assisted by a travel agent. The process was smooth and agent offered 4 different flight options to choose from. For additional safety I also bought Travel care service but didn't had to use it, as everything went according to plan. Thank you for being professional and helpful.

    International Travel Network response
    Hello Dionne Marie! We're so grateful that you take the time to share your feedback with us. It's our pleasure to serve customers like you. It has been our absolute pleasure to serve you, and we hope that you return soon.

    Have a wonderful day!

    5 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: May 11, 2022

    Just returned from my third trip booked with ITN. All of my experiences have been satisfactory and I have been working with agent Roddick all three times. He was more than helpful on providing me with good flight options to choose from and guided through the payment system when I booked first time. I have nothing to complain except that sometimes price changes very fast. Overall very good!

    International Travel Network response
    Dear Harley, we are thrilled that you loved your experience with Roddick, he is indeed a very qualified and skilled agent! He will be really happy to know about your appreciation!
    Thank you so much for taking the time to leave us this amazing review.
    We fully understand your displeasure with the prices, but unfortunately, they are set only by the airline.

    Thanks for your loyalty. We look forward to hearing from you again!

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 14, 2023

    Hi guys, I would like to say thank you for finding me a good deal on ticket to my country, the courtesy and the time you take with me searching for a good deal was incredible, thank you so much Liam for your help and extraordinary professional care of the customer. Once again thank you Liam and the Asap team. Sincerely: Luis **

    International Travel Network response

    We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Feb. 20, 2023

    It was a great experience at first but once everything was finalized, I noticed that my return flight was entirely different. I had the impression that I had 2 luggage allowance on both ways. Now, I am down from 2 luggages to 1 luggage. I am not sure why would ASAP expect a passenger to drop off a piece of luggage on the way back home? I am now "$200 extra" out of pocket just to purchase an extra luggage to accommodate my 2nd luggage. It is quite disappointing and frustrating to know that no one has actually helped to amend this issue in spite of multiple communication with the company. The "Travel Care Service" worth $200 they insisted to sell was useless. I could have used that to pay for the extra luggage. In the end, I was not able to save anything from this company. In fact, I spent more. I do not recommend to use ASAP.

    International Travel Network response

    Dear Customer,

    Thank you for contacting us.
    We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
    Your complaint is assigned a special ID: 224617

    You have the possibility to reach us anytime emailing this ID at feedback@asaptickets.com

    Thank you in advance.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Feb. 17, 2023

    BE AWARE of these liars and scammers. The agent Campbell booked my tickets and send me itinerary, I paid my tickets. Payment went through but I didn’t receive any ticket. I called too many times, they said they emailed Campbell and his manager but no manager talked to me and Campbell didn’t even called me back. No one resolve my issue, the reason they gave me is I didn’t buy their $99 Travel care which was not mandatory and they cancelled my ticket and now tickets prices go high so we can’t book that. Then I booked my tickets from Sky Scanner where I got better deal than them. Worst experience of my life with Asap tickets. Wasted my 4 days and give me stress. They lied, play with you until you got trapped.

    International Travel Network response

    Dear Customer,

    Thank you for contacting us.
    We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
    Your complaint is assigned a special ID: 223851

    You have the possibility to reach us anytime emailing this ID at feedback@asaptickets.com

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 6, 2023

    Dorian was my travel agent and he was the best. An absolute amazing human being. He took his time to find me a good deal that would work well with my pocket and the days that I wanted to travel. I would totally recommend him to whoever wants to book travel tickets

    International Travel Network response

    Thank you for your feedback. We are happy that Dorian is part of our team and provided you with such a good experience.

    Be the first one to find this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 1, 2023

    It was my first time to book a ticket through ASAP. I was not happy with those agent I booked my ticket because I can get hold of them during the trip and there are some information I wanted to ask. I am still trying to contact the agent, contact her through email and calling her at the number she used to call me but can’t reach her. It's been a week now and yet not responding on the email and left a voicemail as well at her desk. Unfortunately still no response.

    International Travel Network response

    Dear Customer,

    Thank you for contacting us.
    We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
    Your complaint is assigned a special ID: 220305
    Please email this ID at feedback@asaptickets.com

    with your booking confirmation number, and we will get in touch with you.

    Thank you in advance.

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    International Travel Network Company Information

    Company Name:
    International Travel Network
    Company Type:
    Public
    Year Founded:
    2004
    Address:
    1000 N West Street, Suite 1200
    City:
    Wilmington
    State/Province:
    DE
    Postal Code:
    19801
    Country:
    United States
    Website:
    www.itncorp.com