International Travel Network

The trips I take are usually for missions so price is very important. This time I was needing a little extra service, and they worked with me and were able to get the issue taken care of. Because I do deal a lot with people traveling to minister, I share their information with all my friends that are going on missions trips to help them keep the costs down on their travels.

Also this time because the money was with a third party, they worked with me on that and went way above board to help the third party feel comfortable with giving the card information. The connection was bad so she didn't feel real comfortable giving the information. They said they would send me information on how we could do it an alternate way and she was able to do it and we were able to get the ticket purchased.

A few minutes later I was given the price I was quoted the day before. He wanted to know how I was going to pay for the ticket and I advised him I wanted to get my seat arrangements before booking. The reason I do this is the flight from Los Angeles to Peking China is about 11 hours. I wanted to upgrade my seat and if unable to do, I would look for another flight. He advised me he would be able to get me my seat arrangements for the flight from Las Vegas to LA and Peking China to Thailand, but not the long 11 hour flight I wanted from LA to Peking. He stated it looked like I would only be able to get an aisle seat. I advised him this was a deal breaker and declined the ticket. He then told me we could call Air China after the tickets were purchased and upgrade the seat.

After the ticket was bought, he contacted Air China and I was able to upgrade the seat. Ticket price was good, better than all other travel sites, however the next day I received a call from Pierre and he was not happy that I booked with Eterna. I advised him I tried to get ahold of him and he was "unavailable". I didn't appreciate the call, but didn't blast him, just wasn't in the mood. I will use asap again, and use Eterna, as I'm pretty sure I get to use whomever I want when I'm buying airline tickets.

The price for my ticket was literally OUT OF THIS WORLD!!! It was an unbelievable $760.70 cheaper than the cheapest flight I tried at all other "cheap" ticket agents. Reed was concerned that I could use a hotel or rent a vehicle, so he gave me an "800" number I could call for their Concierge service or they would contact me by phone or by email.

Reed sent my trip details to their Concierge service and so I got an email from Ogden, my "personal Concierge Agent" who would help me with vehicle rentals and hotels if I needed them, including information in the email such as "Please check all the best available deals below, as well find attached pdf files with the following rules and restrictions for each: Optional charges are not included in price (insurance/special equipment etc.)."

Their "economy" vehicle rentals were a little more expensive than the offers my credit card benefits package was offering. I asked Ogden if he could price match the credit card company's deals, I would purchase the vehicle rental through them. I guess he could not price match, because I never heard back from him. As a side note, be sure to check your credit card benefits for their travel deals offering; they may give you greater discounts than your ticket or concierge agent can. They do not have a phone app but they will email you your documents in a pdf format so you can print them out as needed. Overall, I was highly satisfied with this level of customer care with ASAP Tickets. I would recommend them over and above all of the currently existing "economy" ticket agents I have researched and purchased from over the years!

He called back as planned and emailed with several options. He met my requirements without pushing upgrades and I was able to ticket feeling very confident it was a good choice. Most importantly he was knowledgeable, capable, patient and professional. He explained why some options were not possible at a late date or on particular days or airlines. I booked a discounted fare so I don't expect luxury or comfort on this trip but the price and the schedule I required make the trip possible. I definitely recommend this service but I cannot speak for the other agents and their customer service. I do hope management will understand how important are patience and listening carefully.

Well, I’m really sold on that but told her that I’d searched for much lower about $50 and see if they could beat it... She put me again for another half hour hold (got bored with their music kept repeating) then she came back with a $50 lower than their quoted price.. I’d felt that the price was right so I told her “sold”!!! I bought the ticket for much lower than PAL website price. I was a happy puppy telling the good news to my wife. For those people who were/are reluctant to use their service, don't take it from me, just give them a chance to prove their reliability and willingness to help your travel needs. They are highly recommended with flying honors. A service beyond 5 stars rating!!!

At the end, when I received the invoice for the airfare and paid it, I got a pop up that asked if I wanted to tip Art. I did want to because he saved me so much time and effort. But I could have said "no." I prefer this to having to pay for travel services. Then I received a pop up that asked if I wanted help planning the activities in the cities we were going to. It was $29 (or something like that). I opted in and within a few minutes received an email with top things to do in our destination cities. Well worth $29. I'm still working with this person to find hotels and actually buy tickets to the attractions. I will admit, I was a bit hesitant to begin with because I'd never heard of ASAP. Now I'm VERY HAPPY with ASAP.