International Travel Network

TERRIBLE PEOPLE!!! Representative named EMERALD admits she told me my temporary reservation would not be lost while I made a phone call to double confirm that I wanted the ticket, (only warned price might go up and I accepted that, it went up 100 dollars of course) and she also took some time to double confirm that United would keep the ticket for me. In a few hours I got back saying I wanted the ticket, when she replied THE NEXT DAY she said "Sorry, United wanted to take back your ticket because they wanted your return day seat for a tour group." Her Supervisor ISABEL admits the promise to not lose my ticket was broken but it resulted in an increase of 300 dollars and Isabel only offered 50 to 100 in travel voucher discount for future purchase. TERRIBLE!! They also put me through an HOURS long process to confirm my credit card, I.D. and candid photo of my holding the card/I.D.

On April 27 a ticket (**) was purchased from ** for a flight to Manila from New York on May 10 for $529.40. A travel protection plan for $49.45 was also paid in the event of unforeseen emergency that I may fail to take the flight. I was hospitalized at Northwell on May 3 for a mild heart attack and consequently I missed the departure date. However ASAP was notified on May 8. A certification was emailed to ASAP confirming that hospitalization. On May 21 while I was still in New York I mailed Kemp (**) to follow up the status of the refund. Subsequent emails were sent to Kemp when I arrived in Manila and as usual the excuses of the delay in acting on the refund were given.

I am very new to using International Travel Network and was quite leery. I came in contact with an agent Kenan who provided me with the best customer service in planning this trip to visit Italy. He met my criteria on what, how, where I wanted to travel meeting every objective with outstanding performance. Please use his performance as the benchmark for others to follow. Thank You Kenan!

This Company is good when you are buying tickets, but horrible when a problem pops up. I booked a ticket for my parents to travel from Kenya to Boston, but due to a medical emergency, did not make the flight. I tried to work with them to reschedule, but they kept giving me the go-around, that Delta will have to validate and waive the fee to process a seat on the next flight. Eventually told them to just charge my card for the required fee, but there was still the excuse from the company that Delta would need to approve and that they (Delta) were closed for the holiday (July 4th). I called Delta myself and they said they are always open.

I booked tickets to the Philippines to travel in July for my son & myself. I booked the tickets in early May. I was initially happy with the process & felt that I got a good deal on the tickets. A few weeks later I contacted the agent to ask about seating arrangements on the flight. He asked me my preferences & advised me that he would call me back in about an hour with the assignments. He told my parents who booked with him the same thing but never called them back. I too never received a call back from him. The next day I decided since he never called back that I would try to make the seat assignments myself. I was able to choose most of my seats but for some reason one of the flights already had seats chosen but they had me & my son separated. The only seats left on this flight were the seats that cost extra.

The prices and seats they are reserving are great, but for some reason, they are asking us for a tremendous amount of personal information. I don't feel comfortable. They wanted to be on a third party call with my husband and I and Chase. Did anyone else have this experience?

Cancellation due to hospital admittance. I heard this dept had a bad reputation, but I thought I didn't need their help. How wrong I was. The woman I dealt with (J...) was so unhelpful, undedicated to the job, here English so-so, but with the attitude "please don't bother me". She did not go out of her way to call the airline to make things happen, only read me 'the rules and regs'. Never again will I deal with them.

I have been doing business with ITN since 2013 with great results - No Problems - Until now. I purchased an airline ticket from Phnom Penh to Greensboro, N.C. on May 17th, 2018 for $946.56. When I arrived at the airport (Phnom Penh) I was not allowed to board Shenzen Airlines due to the 'fluid" situation in China at this time with regards to U.S. citizens traveling through (they currently working on their 'TWOV' situation as of May 7th) therefore I was unable to board. ITN has been VERY uncooperative in rescheduling or answering the phone. My situation is CRITICAL as my 81-year-old mother in N.C. has suffered a massive STROKE and is "DYING" and therefore I cannot wait long to have this flight rescheduling resolved. I must make alternate arrangements with another airline as the CS at ITN (Logan) is not communicating with me in this matter.

Got a call at 4:00am wife and kids stranded in China. It seems tickets were never booked by ITN. Had received an email earlier in the day saying there might be a problem. When I called was told if they got on plane problem was solved. Had a friend (whose mother was on same flight start calling) when finally resolved family had to run to plane and was seated in rear of tail section.

Had a stress free flight booking experience. My travel agent Symphony obtained multiple request with Professionalism, she went above and beyond, I am grateful for all that she’s done. Even secured the middle aisle seat and wheelchair for my elderly parents. She deserves a highest praise for exemplary work. My Monetary gratitude did not justify.

I was very dubious when I found this company on the internet especially when they offered such amazing prices in comparison to other sites. I booked Multi-City flights from England to USA so that we can visit friends & family located in various states at the end of the year. The agents that booked our flights was very professional & patient with all my requirements.

Fake company. Beware and stay away. They are not located in 100 Pine St. San Francisco California. They are located in Europe somewhere. They just made a fake listing on Google saying they are in California. This is why every one them has a European accent. Do not use them. You will be scammed. Guaranteed. If you do not believe for yourself, ask them for a supervisor before you book, or for their direct number for San Francisco. They will tell you no one answers there because it’s only accounting. Take it from me. Don’t be fooled. Find another company. Google is working on investigating this company to see if they really exist in the United States or just trying to scam Americans. BEWARE!!!

I purchased tickets for a March 15th trip to the Philippines through this agency to spend time with my ailing grandfather on March 2, 2018. The other night, March 8, I found out that he passed away so naturally, I wanted to move my flight date to the earliest possible time. The first person (female) I talked to, said that I can't change my flight within a week. The next agent (male) said I can change it but there will be fees, I asked if there's any way a fee can be waived since I'm not cancelling and he told me I need to present a death certificate, my moms marriage certificate (to my birth dad, when their marriage has been annulled decades ago), and my birth certificate to establish the relationship. I tried calling United, they said that they can't do anything since it's a discounted fare.

I am giving a 5 star rating because it is deserved. Idris, Beckham and Bjorn... I can't thank you enough. No other agency or agents could come close to the price point you were able to secure. And the follow-up email from Bjorn thanking me for my business and a Concierge list of all the benefits that are available to me for booking with ITN... ALOHA and THANK YOU???

I purchased airfare on Delta through ITN last summer to Munich and was unable to go so I followed the rules and in writing to ITN. Canceled my ticket prior to departure. I was told by agent Darcy that I would be able to use the amount I spent on this round trip ticket to travel again on Delta as long as I did so before May 11, 2018. Now I am being told that I have to go on the exact route although this is not a Delta rule; Delta allows you to change the destination as long as it is international. The the new fare minus a $200 rebooking fee from Delta is several hundred dollars more than the published airfare by Delta.

I was unable due to a medical diagnosis to travel with my medical group to Rwanda for a month of hospice work there. Since I had purchased trip protection from two sources I thought it would be covered, but ITN is still claiming that it is the airline that is holding up the refund and the airline, Delta, is saying that it is the travel agent. Since another doctor on this trip cancelled a day after me and got her refund in 2 weeks, and I am still waiting with no resolution in sight, I am wondering outside of legal action what would make things ever change??? I have never gotten a call back from anyone, the people who are supposed to be handling my case change, for no reason, and after 6 months I cannot think of anything to beg, plead, or say other than resort to social media and warn others to avoid doing business with these people.

I've been trying to get flights rescheduled (which I paid extra to be able to do) but I keep getting the same number to call 800-750-2238. This phone number does not work nor does the original agent who booked the flights is returning my calls. I would like assistance getting my issue resolved, please.

I had to change my departure date on an international vacation, due to an unforeseen work commitment. When I eventually got someone to understand what my request was, i.e., change my OUTBOUND date, I was faced with all kinds of challenges. I was charged a huge penalty fee, and could not understand why. They could not explain why I was charged more. I Checked with the airline and the cost of the ticket directly from the airline was actually way cheaper than ITN! Yet they still charged me more money. So I was penalized although I paid the fee for being able to change my ticket. This was a disaster.

Father-in-law passed away and they wouldn't honor trip protection - This is a long story, but in the end the travel agency (ITN) said United Airlines (UA) had control of the ticket and then UA said that ITN had control of the ticket. ITN said they could only refund my trip protection, hey a little is better than losing everything!! Called UA back and they suggested I type everything in a refund request. That was on 11/10/17. Called UA today, 11/27/17, and they said that the refund was approved and the money was sent back to ITN on 11/18/17. I then called ITN (on 11/27/17) and they said that the coupons were already used and they could not refund my money.

As small tour group operator, I have referred many clients to this company during the last three years, and Thalia has been an extremely helpful agent who has gone out of her way to get us the best prices. The prices are always better than what I can get elsewhere, and if there is a glitch, it is usually on the part of the airline and out of her control. I have booked complicated international flights through this company across sometimes 3 or 4 continents and has never been let down. One client had to cancel an international flight and had no problem getting a refund.

We purchased 2 tickets for girlfriend and handicapped daughter to fly to the Philippines for 3 weeks. Got a pretty good price of just over $1100 and very importantly not long layover times. Joaquin, who assisted us, we emailed back and forth with several times and he checked quite a few different flight combinations until he found one that worked for us. He even called several times to make sure everything was satisfactory. This is second time we have used ASAP tickets and both times have been just fine.

I purchased my ticket July 12, 2017 to travel Sept 19, 2017. Unfortunately I could not travel due to work situation. Then I asked a refund but I am aware the penalty of $250 but they said no there will be another 260 deduction. I was not happy. I paid $756.56 so in short I'll be getting $200 something, and WORST SCENARIO IS THEY ASKED ME TO PAY $296 FIRST BEFORE THEY PROCESS MY REFUND. Is this a normal company policy? I submitted my claim to BBB. I am a senior citizen. I just don't give out my hard earned money.

I called this past July 2017 to book a flight for a two week vacation in Bolivia and Peru with an adventure company. I initially spoke with an agent who realized I had a conversation previously with another agent and insisted on transferring me to an agent in a meeting at that time. I provided the details of the trip and even sent an e-mail with the dates leaving August 6 and returning the 21st of the month.

I purchased tickets form ASAP Tickets part of ATN for my parents who are coming from abroad to USA and they are old. After 2 days I called them after receiving an email from the company to add the protection. I called the agent Abott who actually booked my ticket. I was surprise to see his attitude because it was so rude and different from when he was doing his sale. The story is long but to make it short, he was rude, giving me attitude plus he hanged up the phone on my face.

Miss M was the travel agent. She did a very poor job of arranging my travel from SD to Indonesia. She booked the wrong day for the return and though I paid the insurance for the ticket protection she refused to try to help to change the return date. She stated she could no longer help and transferred my call to customer service. Here the agent told me it could cost me, up to $2000 to change my return ticket. I called AA and changed the return for the date I wanted for $121.00. I would never use this agency again and would definitely call the airlines to arrange my own travels. This agency did not issue me a e-transfer ticket and for this reason I almost did not make my connection in Hong Kong. This was a nightmare at Hong Kong after almost 20 hrs of travel time in another country. Totally disappointed with this service.

I purchased tickets form ITN's website ASAPTickets.com for two or three trips. I liked their prices and help in reservation. I needed to change the return of a ticket and I was shocked when they requested $250 fees for them in additional to the standard airlines and change of class fees. They never told me about such fees when I purchased the tickets. They have it in the fine prints of the purchased ticket. If even I read it, it would be too late because they issue the ticket after you pay. It is a trap. I have to buy a one way international ticket as it will be cheaper than their fees + Airlines fees. This is unprofessional and I warn everyone to buy from them as their prices are not that different from other reputable websites.

This company has terrible customer service. Delta changed flight times and caused us to have a very long layover on our initial flight. Delta was more than willing to exchange but IT wouldn't return my calls even when Delta said all they had to do was to call them and they would make the exchange. Very disheartening, terrible experience. Would not recommend.

I worked with a great travel agent (Ask for Vance), I was skeptical at first after reading all the crummy reviews from other people which I think are just competitors leaving reviews here to give bad PR to the ITN and ASAP company, or the people are just complete idiots and complain about everything in their miserable lives. Anyways I used PayPal Credit, so to make sure all went well if I did indeed get scammed but didn't cause they seem to be a reputable company. I am happy with the service and will use them again! Thank you for saving me a ton of money!

I will Never deal with them again. You are better off to purchase your ticket directly from the airlines or online from other websites. I would never deal with this company or similar agencies. We wanted a specific airline, they booked our ticket through that airline but operated by other companies; why would you even consider such a ticket??? This just made the tickets impossible to change (over $500 fee to just make any change). The staff assisting are not knowledgeable and they are not experienced either. They won't be any help after you purchase your ticket, they will just refer you to the customer service department. This is the worst travel agency that I have ever dealt with!

ITN made mistakes to my ticket and they tried to force me to pay more ( I REFUSED), recommend to anyone never waste your time and money, CROOKED, CROOKED, CROOKED! They took my money and of course no refund and no flight! When did theft become legal? ITN TRAVEL - HORRIBLE COMPANY.