Grand Circle Travel Reviews

347 Congress Street, Boston, MA

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About Grand Circle Travel

Grand Circle Travel creates international travel experiences for older adults. Specializing in river cruises and small group tours, the company offers trips that are culturally immersive. Founded in 1958, Grand Circle Travel focuses on personalized service and educational travel, offering service to destinations across Europe, Asia and the Americas.

Pros
  • High-quality service and staff
  • Excellent food and dining options
  • Good value for the price
Cons
  • Inconsistent communication
  • Issues with accommodations
  • Limited responsiveness to complaints

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Grand Circle Travel Reviews

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    Page 1 Reviews 0 - 5
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    Reviewed Dec. 4, 2025

    Our relationship with GCT began in 2005 with a 14 day cruise on the Rhine. We just completed our tenth trip several days ago. While we have taken trips on other cruise ships, they were not the river cruise variety. Our loyalty to GCT is steadfast. Assuming our health allows, there will be future river trips with Grand Circle. What they consistently get right: (1)The food is consistently excellent. (2)The friendliness of the staff is consistently excellent in all departments. (3) The value for the money spent is beyond compare. We have compared other cruise lines and listened to their passengers. Grand Circle delivers the most for the dollar spent.

    Where they could improve and make some changes. The beds have been a source of complaint for the 20 years that we have been a customer. They are just plain worn out and tip toward the floor, making the occupant fight to stay in it and not be cast to the floor. They could consider placing full size bed as a option in some rooms. Many travelers would pay extra to have something resembling a real bed!

    In only one instance did we endure a program director that had no social skill whatever and made our trip barely tolerable. In closing, the endless begging for tips on the last several days is demeaning and hardly the way to end an enjoyable adventure. Frequent travelers like myself have endured so many horrible pleas for gratuities we get nausea sitting through them. Those very special people that made your trip so special suddenly become nothing short of panhandlers when they pour on the tasteless guilt trips about tipping. Why not consider adding the tips into the charge for the trip as many fine restaurants do, and spare us the misery at the end?

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    Staff

    Reviewed Dec. 2, 2025

    The Romance of Rhine & Mosel River Cruise was fantastic! Johannes, our Program Director, was very knowledgeable, funny, enthusiastic, and patient. He gave onboard discussions about Germany’s elections, social system, the European perspective on a variety of subjects and shared cultural experiences with us. Johannes offered extra optional tours like a train trip to Bern and a fun visit to the Tingley museum – we appreciated Johannes’s timely insights, educational & historical information, and surprise experiences such as warm chestnuts, local cookies and cheeses . He also provided in-depth information on what we were going to see, things to look for and things to do on our own time.

    The MS River Harmony was clean, well maintained and offered 24 hour coffee/tea with cookies. The bed was a bit hard, but extra pillows solved the issue. The ships crew was highly responsive to every request! They provided top notch service in every area such as the dining room, cleaning cabins, or answering questions at the front desk all hours of the day and night. We loved the crew interacting with the guests! We enjoyed them singing karaoke, dancing on disco night and sharing their personal life with us. They added to the fun!

    The chef, captain, program directors and crew were always friendly and helpful. We were treated like family. The food was amazing - like 5 star restaurant amazing! The portions are quite generous (I requested ½ portions and that was just right for me). My daughter and I took all of the optional tours and it was money well spent! Johannes was always there on every tour to make sure we got back to the bus or ship on time. To sum it all up: wonderful, delightful memories were made!

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      Reviewed July 21, 2025

      My husband and I recently returned from the GC Cruising the Rhone: Lyon to Provence and the South of France. This was our 10th trip with the company, but our first on Grand Circle. Our previous 9 trips on OAT have been amazing. Starting in Toulouse, we arrived a couple days early on our own which is very easily done. When our group met and started out, we had a charming, knowledgeable and professional Trip Leader for our group of 37. The entire group was about 77. While we are used to the OAT group size of about 15, this was a lot larger, but it worked out well. Our fellow travelers were likeminded, curious and flexible.

      All of our accommodations were very good. Upon arriving at the M/S River Chanson, we were impressed with the boat, the crew, staff, rooms and common areas. It is an older boat with an old-world charm and appeal. The capacity is 86 passengers. Meticulously clean, well-kept and with really great food at every meal. All members of the crew who we had daily interactions with were so friendly and helpful. At each stop along the Rhone, our tours were exceptional. All were included in the base price except for 2 optional tours, which were well worth the additional fees. Southern France, like much of the world was having a heatwave in July. Not under anyone's control, of course. Our guides did their best to keep us as cool as possible in extreme conditions. The cruise ended in Macon where we boarded a high-speed train to Paris. That was a great experience as well.

      As with other trips with OAT/GC, it's a cultural learning experience with so much to offer. We traveled on Viking twice but find this experience on GC to be much more cost effective as well as a lot more culturally immersive. Local guides at each stop provided in-depth information, as well as personal and historical stories. When booking, we look for specials, which are usually time sensitive offers. We choose not to take advantage of their insurance, instead we have our own annual plan. We also pay up at the 90 day point instead of getting the "Good Buy" deal. That works for us.

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      Reviewed June 14, 2025

      I just returned from my trip to the Canadian Maritimes, with a pre-trip to Quebec City and Montreal and a post-trip to Newfoundland. It was wonderful. We had a trip experience leader who made every aspect of the trip, including the bus rides, fun and informative. All the seafood lovers were in heaven with lobster, mussels, oysters, and salmon, cod and haddock available pretty much at every meal.

      We covered a lot of ground and learned a great deal about the people and cultures of the various locations. For example, the Anne of Green Gables fans enjoyed visiting the home of the author. We were able to go to a Maritime Museum in Halifax that had the story and artifacts from the Titanic, as well as a display and talk about the horrific explosion that occurred there when two ships collided. I did not know about this and it was a very sad and deadly explosion and the museum display was very well done. We visited the Mic Ma'Q Community Center (these are the First Nations people who have inhabited much of the Maritimes for thousands of years. We stopped at a maple sugar farm to learn about how it is farmed and produced--and to get a delicious sample. We enjoyed a number of outings on boats--a ferry ride, a lobster boat with a whole lobster for lunch, a fishing boat and a foray out to sea to look for puffins, whales and an ice berg. We explored the Cabot Trail, the Cape Breton Highlands, and the Bay of Fundy.

      Our trip offered quite a lot of free time to do personal explorations or dining or shopping and that free time was well balanced with planned activities and excursions. One of my favorite things about traveling with Grand Circle or OAT is the confidence I have that they do things really well. I've now been on 14 trips and I have no plans to change. I get responsive service from the first time I call to my return. Things run seamlessly unless they are simply out of the control of the company, the tour leader or unusual circumstances, and when those things happen, there is usually a very good Plan B. I have had the best, most interesting, competent and fun tour leaders on every single trip. GCT and OAT are not "drive-by" tours. They are quite immersive and you come away with a deep appreciation for where you've been and for the people who made it such a good experience.

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      Customer ServiceStaff

      Reviewed Dec. 23, 2024

      I just was on my 1st River Cruise with Grand Circle / OAT, wasn’t sure what to expect and it blew me away. From the moment you step foot onto the boat until the moment you walk off at the end you will be surrounded by amazing people. My friend and I didn’t arrive until about 11:30pm due to airline issues. Our Program Director was fantastic at answering emails and arranging a bus to pick us up at the airport and taking us to the boat.

      Once we stepped onto the boat, we were greeted by the guy at the desk. He took us to see the lounge, dining room then to our cabins. Each cabin door had a small Christmas stocking on the front. Then he brought each of us a sandwich & salad which was very much appreciated. We each settled into our cabin for the night. In the morning we walked to the dining room for breakfast. They have a really wonderful buffet, fresh fruit, an assortment of hot items, juices, cereals, danish and then there was a guy making fresh omelets which were yummy, Lunch was also a buffet of a guy making something different each day, fresh breads, salad fixings and specials on the menu which you order.

      At dinner the table has a basket of bread or rolls with butter and your waiter will come over to take your order. Everything was plated so nicely and the flavors were perfect. Then there was dessert and coffee. After you walk over to the lounge where you will find fellow cruisers and music to enjoy. There are nights where the crew does a show with skits which were amazing, we had a children’s singing group come in to sing German Christmas songs to us, then 2 songs that we sang with them. There were walking tours, bus tours which were wonderful. They kept us very busy. Highly recommend. You won’t be sorry.

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      Staff

      Reviewed Nov. 30, 2025

      This is my 3rd GCT cruise and I’ve been consistently impressed. The itinerary and services were excellent. The home hosting sets you apart from other cruises. We all appreciate your highly qualified tour directors, tour guides, and resource speakers. The cruises just keep getting better. We just arrived and we’re already planning our next one.

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      Staff

      Reviewed Nov. 22, 2025

      We had a wonderful time on our Blue Danube from Prague to Budapest. The guides were professional, caring, and knowledgeable. The city walks and tours informative and fun. The optional tours well organized and educational. The ship talks and entertainment educational and enjoyable. The ship was clean, well maintained and the staff and crew were attentive and friendly.

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      Staff

      Reviewed Nov. 20, 2025

      My husband and I recently returned from a Grand Circle trip--cruising the Rhone. Soon after we arrived in Paris, we met our superb guide, Louise **. Louise was enthusiastic, knowledgeable, and funny; moreover, she diligently made sure that every detail on the trip was perfect for everyone. I cannot imagine a better guide. Simply put, she embodies the French expressions "joie de vivre" and "esprit de corps." Furthermore, our ship, the MS River Chanson, was extraordinary. The entire crew -- from Captain Ludovic ** to all the waiters (especially Dan & Kruno) to the bartender (Niko) to the cabin attendants (especially Akos, Dora, Krisztina, and Alex) -- was hard-working and extremely personable! The food was exceptional, and the cabin was comfortable and spacious. In short, I recommend Grand Circle Cruise Line without reservation. Merci beaucoup to you all!

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      Staff

      Reviewed Nov. 17, 2025

      I just finished the river cruise with Grand Circle from Budapest to Romania, it was a wonderful trip! The staff are super nice, the food was excellent, the itinerary for the whole trip was well prepared. I really don't expect any better than that! Grand Circle is great!

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      Reviewed Nov. 16, 2025

      Taking A River Boat Cruise is wonderful. You get to meet many of your fellow passengers from around the US. It’s a more intimate cruise than a large cruise ship as there are only 150 passengers compared to thousands.

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      Grand Circle Travel Company Information

      Company Name:
      Grand Circle Travel
      Website:
      www.gct.com