SunPower by Sun Solar

SunPower by Sun Solar Reviews

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About SunPower by Sun Solar

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

SunPower by Sun Solar specializes in residential and commercial solar as well as solar storage. It offers equipment from SunPower, SunVault and Tesla. Service areas extend across multiple areas in California.

    SunPower by Sun Solar Reviews

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      • 4,480,424 reviews on ConsumerAffairs are verified.
      • We require contact information to ensure our reviewers are real.
      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.
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      Customer ServicePriceOnline & AppStaff

      Reviewed Jan. 5, 2024

      It's been well over a month, and the ongoing issue with the functionality of my Solar Panels remains unresolved. Approximately 6-7 weeks ago, I reported the problem I noticed via the app. After spending about an hour on the phone, I was informed that a technician needed to visit the site for inspection. Initially, a date was provided for four weeks later, which I agreed upon. However, I was later notified that this date wasn't available, leading to a rescheduled appointment six weeks from my initial call. With no other option, I accepted this change. Upon the technician's visit, it was determined that the problem appeared to stem from an outdated 3G system that required an upgrade to 4G, which was promptly done. I was assured that the system would be monitored for the next 48 hours to ensure proper functionality. However, even after this period, when I checked the app, it displayed zero solar production despite clear and sunny weather the previous day.

      Contacting the help desk yielded little progress, as I was informed that the matter was still under investigation. Expressing my growing impatience, I requested escalation of the issue. Unfortunately, the customer service representative reiterated that it would take time and that someone would reach out eventually. This response was disheartening, especially considering SunPower's reputation as one of the more expensive options available. Overall, the experience has been frustrating and disconcerting, marked by delays, rescheduling, and unproductive support despite investing in what was presumed to be a premium service from SunPower.

      Reviewed Dec. 28, 2023

      BE AWARE OF SUNPOWER’S LACK OF MONITORING HOW EFFICIENT YOUR SYSTEM IS WORKING OR IF IT IS WORKING AT ALL. I have had the solar panels for 1 year. I received a bill from SCE for over $1700. I found out that my panels were disconnected from my system and were not contributing to my electricity consumption. Also due to the disconnect my app was not working and there is no alerts set up to be sent to the customer indicating any issues. When I contacted the company I was told that once the system is set up it’s up to me to monitor performance. When I suggested to speak to their consumer satisfaction department to suggest that they have better system for monitoring the performance of the system and alerts for any disruptions, I was told that the company has no such capability. Once system is set up, clients have to do all the monitoring and quality check on their own. I wish I had selected Sunrun with Costco.

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          SunPower by Sun Solar service areas

          SunPower by Sun Solar provides services in multiple areas of California.

          Antelope Valley
          • Acton
          • Lake Los Angeles
          • Lancaster
          • Palmdale
          • Rosamond
          • Santa Clarita
          • Tehachapi
          Bakersfield
          • Delano
          • Glenville
          • Kernville
          • Lake Isabella
          • McFarland
          • Porterville
          • Shafter
          • Taft
          • Wasco
          Central Coast
          • Adelaide
          • Arroyo Grande
          • Atascadero
          • Avila
          • Cayucos
          • Creston
          • Edna valley
          • Los Osos
          • Morro Bay
          • Nippomo
          • Orcutt
          • Paso Robles
          • Pismo
          • San Luis Obispo
          • San Miguel
          • Santa Margarita
          • Santa Maria
          • Shell beach
          • Templeton
          Fresno
          • Clovis
          • Corcoran
          • Dinuba
          • Hanford
          • Kingsburg
          • Madera
          • Reedley
          • Sanger
          • Visalia

          Average solar cost by service area

          Solar panel costs vary based on your location and other factors. The map below shows average overall prices in SunPower by Sun Solar’s service areas to give you a general idea of what to expect. Your specific energy needs, panel efficiency and other variables could make your costs higher or lower than these averages.

          Note: Costs in this table are average costs for the state and do not represent specific company pricing. "Average cost after ITC” reflects the cost after receiving the full 30% solar investment tax credit (ITC). “Estimated net savings” is the average amount residents in that state will save on electricity over 25 years, including their cost of installing a solar energy system.

          » HOW MUCH? Solar panel costs in California

          » EXPLORE: California solar incentives

          Equipment brands sold by SunPower by Sun Solar

          As a solar installer, SunPower by Sun Solar does not manufacture its own equipment. The company offers equipment from SunPower, SunVault and Tesla.

          FAQ

          Does SunPower by Sun Solar offer a warranty?

          SunPower by Sun Solar offers a 25-year warranty.

          What payment options does SunPower by Sun Solar offer?

          You can pay for products from SunPower by Sun Solar with cash or through a loan or lease.

          When was SunPower by Sun Solar founded?

          SunPower by Sun Solar was founded in 2009.

          How SunPower by Sun Solar compares

          Compare SunPower by Sun Solar on customer reviews, availability and payment options below. Read our guide to finding the best solar energy company for more.

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          SunPower by Sun Solar Company Information

          Company Name:
          SunPower by Sun Solar
          Year Founded:
          2009
          Address:
          8803 Scobee Street
          City:
          Bakersfield
          State/Province:
          CA
          Postal Code:
          93311
          Country:
          United States
          Website:
          www.sunpowerbysunsolar.com

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